Mention the word “cart” today, and a person is as likely to think of an online shopping cart as a squeaky-wheeled physical cart. World events have pushed digital acceleration of retail forward at a breakneck pace, but what’s the state of the industry now? On this episode, we examine which trends and innovations have caught on with consumers, and which ones are likely to stay into the future. We explore how retailers work to create consistent experiences across physical and virtual platforms. And we look at the present and future of shopping as we know it — and what that means for retail businesses.