A Server's Journey

A Server's Moment: The Importance of Emotional Intelligence

August 20, 2019
A Server's Journey
A Server's Moment: The Importance of Emotional Intelligence
Chapters
A Server's Journey
A Server's Moment: The Importance of Emotional Intelligence
Aug 20, 2019
Rocky DeStefano
Show Notes

Read, read, read your team and your guests! Your non-verbal clues will be the key to knowing how to navigate the customer service and leadership waters. Listen, and really listen to your guests, customers, and co-workers, to see if they'll be receptive to your advice. Adapt accordingly, and step confidently onto the path of leading by serving others. 



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