A Server's Journey

Bet on Talent: How to Win the Heart of Customers with Dee Ann Turner

September 11, 2019
A Server's Journey
Bet on Talent: How to Win the Heart of Customers with Dee Ann Turner
Chapters
A Server's Journey
Bet on Talent: How to Win the Heart of Customers with Dee Ann Turner
Sep 11, 2019
Rocky DeStefano / Dee Ann Turner and Zac Davis
Show Notes

Want to know how Chick-Fil-A achieved its nation-sweeping success? It won the heart of its customers. Listen as one of the key motivators of Chick-fil-A's success, Dee Ann Turner, talks how to create a remarkable culture that rewards both your team and your guests. Turner emphasizes the importance of "principle" based leading rather than "rule" based leading, and even the reason why "My Pleasure" stuck and the chain achieved legendary customer service recognition. 

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