A Server's Journey
A Server's Journey started after years of taking the wrong path. Rocky DeStefano combines the lessons he’s learned in over thirty four years of leadership into this one hope: that he can help lessen the learning curve for people in all levels of the service community. Join us in the studio to take deep dives with our special guests into what makes the best leaders of our time not just good, but great. Week by week, our producers strive to gather in one place the top knowledge on employee retention, customer satisfaction, bottom line growth, company culture, community service, and more.
A Server's Journey
A Server's Moment: Deep Thanks
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Rocky DeStefano
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Recognize that each member of your team brings value to your work-life. Instead of thanking your workers on a surface level, be sure to bring up the specifics of their positive action! Employees work better when they know their actions are noticed and appreciated.