A Server's Journey

A Server's Moment: The Power of Refrigerator Praise

July 17, 2018
A Server's Journey
A Server's Moment: The Power of Refrigerator Praise
Chapters
A Server's Journey
A Server's Moment: The Power of Refrigerator Praise
Jul 17, 2018
Rocky DeStefano
A simple lesson in leading
Show Notes Transcript

The best place to post a thank you.

Speaker 1:
0:06
This is your servers moment. Every moment is a part of a survivor's journey and we hope this moment will be motivational for you, for your journey of serving your customers, your coworkers, or your family. I'm Baraki testify. No, and here is today's servers moment. Make no mistake about it guy guys.
Speaker 2:
0:25
You are getting ready to enter a battlezone. So here's something that you can do today to be a better leader. All right, so this one we're going to talk about is, let's just call it the power of praise with refrigerator praise in parentheses. If you remember, I'm sure all of us grew up and one of the best things was one of my parents put something that I did well on the refrigerator in my house and it was kind of like a huge bulletin board or a billboard for something that I had achieved and I loved it and I remember that feeling. So we're going to take that and we're going to put it to work or home. Again at home. It's easy. You can do this with anybody. You can almost write a thank you note and put it on the refrigerator for your kids or for your spouse, but at the store it's just as important.
Speaker 2:
1:18
Let me tell you a little story and our store, we have a woman named Brittany who is fantastic and she exudes the sunshine. In fact, I don't even know how she's that happy. We had a situation the other night where a woman customer who had an autistic child was in our store and the autistic child, not because they were a bad kid, but because they have issues and how they process and so they began to have a meltdown that was pretty normal, but that the mother was clearly working on Brittany, who also has a young autistic child. Step right in help them other calm the person down and the whole time reassured her, hey, it's going to be okay. I know what you're going through. Don't. Who cares what other people are are thinking or saying. I got such a positive note about Brittany that it almost brought me to tears, but that's great and I was happy for that, but if I had taken that note and just told her about it, it would have been okay, but what I did is I posted it everywhere as an example of what going the second mile is, and Brittany was a static number one is static that the mother recognized her, a static that we recognized her and a static that the entire store knew that she was doing a wonderful thing and being a beacon of light.
Speaker 2:
2:49
So that's it for this moment guys. I want to remind you that on every Wednesday we do a deep dive here at a survivor's journey and that you can subscribe and join us each week. Thanks for joining with us. And together we're going to be better leaders.