A Server's Journey
A Server's Journey started after years of taking the wrong path. Rocky DeStefano combines the lessons he’s learned in over thirty four years of leadership into this one hope: that he can help lessen the learning curve for people in all levels of the service community. Join us in the studio to take deep dives with our special guests into what makes the best leaders of our time not just good, but great. Week by week, our producers strive to gather in one place the top knowledge on employee retention, customer satisfaction, bottom line growth, company culture, community service, and more.
A Server's Journey
Egency: Karen Millsap on Empathy in the Workplace
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Rocky DeStefano
How will you let your tragedies define you? Karen Millsap shares her healing journey after her husband was tragically and unexpectedly murdered. As the current CEO and founder of Egency, a training firm focused on creating a "people-first" mindset in organizations, Millsap believes that sharing her habit and lifestyle changes during her time of grief is key to helping others manage their healing. With a true zeal for compassion, empathy, and taking care of your people personally and professionally, Millsap demonstrates the exact kind of servant leadership we love.