A Server's Journey
A Server's Journey started after years of taking the wrong path. Rocky DeStefano combines the lessons he’s learned in over thirty four years of leadership into this one hope: that he can help lessen the learning curve for people in all levels of the service community. Join us in the studio to take deep dives with our special guests into what makes the best leaders of our time not just good, but great. Week by week, our producers strive to gather in one place the top knowledge on employee retention, customer satisfaction, bottom line growth, company culture, community service, and more.
A Server's Journey
The Professional-Casual Interview: Talent Directors on an Authentic Hiring Process
February 06, 2019
•
Rocky DeStefano
Rocky introduces Zac Davis, Marina Krotky, and Melinda Macintyre; three key components of his multi-unit talent team at Chick-fil-A in Clermont, FL. These talent team members discuss the ins and outs of a hiring process geared towards hiring true leaders who will fit their company culture. Whether it's emotional intelligence, humility, or a true desire to serve, this talent team talks how an interview that stays professional-casual garners an interviewee's most authentic and true self.