That Tech Pod
Welcome to That Tech Pod, a podcast co-hosted by Laura Milstein, Gabi Schulte and Kevin Albert. Each Tuesday, That Tech Pod will feature in depth discussions about data privacy, cybersecurity, eDiscovery, and tech innovations with heavy hitters in the industry. Subscribe so you don't miss an episode! Visit thattechpod.com for more information.
That Tech Pod
AI, Product Leadership, and Growth with Mitratech's Justin Silverman
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Laura has been looking forward to this one for a while. On this episode of That Tech Pod, we sit down with Justin Silverman, the Chief Operating Officer of Legal Solutions at Mitratech, to talk about what it really takes to build and scale enterprise software in the age of AI.
Justin has led product organizations across legal technology, insurance technology, and enterprise SaaS, giving him a unique perspective on how different industries adopt technology, where product strategy succeeds or fails, and why organizational leadership becomes just as important as product innovation as companies grow. We discuss the surprising similarities and differences between building software for lawyers versus insurance professionals, the balance between product decisions and people decisions, and what changes when you're responsible for one of the largest legal software portfolios in the industry.
The conversation also takes a practical look at AI beyond the marketing headlines. Justin shares how Mitratech is approaching AI both inside the business and for customers, where employees are still hesitant to embrace AI in their daily work, and whether AI has actually made product management easier or simply raised expectations for everyone involved. We also explore why legal spending continues to rise despite decades of technology-driven efficiency gains and the costly mistakes software companies make when chasing growth instead of solving real customer problems. If you're interested in product leadership, AI adoption, legal technology, or simply how large software organizations make strategic decisions, this episode offers an inside look from someone helping shape the future of enterprise legal software.
Justin Silverman is Chief Operating Officer of Legal Solutions at Mitratech, leading Product Management, Engineering, and Operations across the Legal Solutions division, with responsibility for bringing AI-powered solutions to customers and driving AI adoption across Mitratech's own operations. In March 2021, he joined Mitratech from Vertafore, a software provider in the insurance industry, where he led product management for their insurance agency management system business. Prior to Vertafore, he was VP of Product Management and General Manager of LexisNexis CounselLink, an e-billing and matter management solution. Justin's experience spans growing B2B software businesses, solving complex customer problems, and driving performance across large, cross-functional teams.