The Wellness in Hospitality Podcast
Get insights firsthand! Join top global wellness expert and author, Sonal Uberoi, as she shares insights from hoteliers all over the world, managing all types of hotels, each with their unique set of challenges (location, owners, regulations, teams, etc.), and learn their wellness in hospitality best practices.
The Wellness in Hospitality Podcast
106. Leading From the Middle – The Hardest Job in Hospitality
Ever feel like you’re torn between two worlds at work—juggling guest satisfaction and business performance, team morale and P&L?
If you’re a wellness leader in a hotel, chances are you’re leading from the middle. And that is, hands down, one of the toughest roles in the industry.
Today, I share what it’s really like to stand in that space—and why it’s not about your competence, it’s about your positioning.
In this episode, you’ll learn:
→ Why “the middle seat” feels so heavy – and why the problem isn’t you, it’s the structure.
→ How to recognise the invisible influence you already have – and how to translate it into language your GM and Director of Finance can act on.
→ Why trying to change everything leads to burnout – and what to do instead to create one big win (that builds trust with your team and your boss)
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Are you ready to take wellness to the next level?
Here are 2 ways I can help:
1️⃣ WHO: Wellness directors who want to join 1% of wellness leaders
📌 WHAT: The Wellness Asset Academy
A 10-week online group programme where I guide you through my 7-step ESSENCE framework. Achieve higher pay and secure a genuine seat at the hotel’s big table—so wellness is no longer the most neglected area in the hotel.
→ Join the waitlist here.
2️⃣ WHO: Owners of small, independent hotels with a strong wellbeing focus
📌 WHAT: Asset Builder Mentorship
Exclusive 6-month 1:1 mentorship programme to master creating a wellness asset, build a proud team, and deliver transformative experiences for your guests.
→ Become a steward of true hospitality.
💡 Why work with me?
I know what works with wellness and I also know what doesn’t. I’ve made the mistakes so you don’t need to – saving you thousands of dollars on bad decisions.
✅ #1 best-selling author, global wellness expert
✅ 40+ projects in 20+ countries across Europe, Middle East and Asia Pacific
✅ Top brands: Abadía Retuerta, Four Seasons Hotels & Resorts, Accor, Six Senses Resorts & Spas
✅ Interviewed over 150+ hoteliers worldwide
