The Wellness in Hospitality Podcast

152. The Gap Between Vision And Capacity

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0:00 | 26:46

What happens when your vision grows faster than your capacity? 

Most people interpret that moment as failure. They think they’re behind. They assume the goal might be unrealistic. 

But I’ve learned that when you raise your standard, a gap naturally appears between what you want to create and what your current system can deliver. 

That gap isn’t a problem. 

It’s the place where leadership and stewardship begins. 

 

In this episode, I share a personal story from my marathon training and how it mirrors exactly what happens when hoteliers try to build a serious wellness offering. 

 

I’m currently training for the Madrid Marathon, a race I run every year. 

Last year, something unexpected happened: I got timed out. I still finished the marathon, but I realised that if I wanted a different result, I had to change how I trained.  

So I hired a coach (a true ninja who has completed more than 150 ultramarathons) and completely redesigned my training programme. 

Instead of simply running more miles, my training now includes: 

interval training 

hill work 

tempo runs 

mobility work 

strength training 

mindset work 

 

In other words, everything about my training has gone up several notches. 

 

But I noticed something interesting. 

My training plan was improving much faster than my body could adapt. 

My vision had expanded overnight. 

My physical capacity had not. 

And that’s when I realised something important. 

 

This tension, the gap between vision and capacity, is exactly what many hoteliers experience when they decide to elevate their wellness offering. 

The moment you see what’s possible, your vision expands. 

But your current systems, teams and capabilities take time to catch up. 


In today’s episode, you’ll learn:  

 

1.- Why raising your standards always creates a gap 

The moment your vision expands, your capacity does not expand at the same speed. That tension is normal, and it’s part of growth. 

2.- The two dangerous reactions leaders have when the gap appears 

When leaders feel the tension between vision and capacity, they often do one of two things: 

  1. they shrink the vision 
  2. they push harder and chase shortcuts 

Neither of those responses solves the real problem. 

3.-Why stewardship is about managing the gap 

True leadership is not about reacting to the gap. 

 

It’s about building the systems and capabilities that allow your organisation to eventually grow into the vision. 

 

By the end of this episode, I want you to see the gap between vision and capacity differently. 

It’s not evidence that your wellness strategy is failing. It’s evidence that you’ve seen what’s possible. 

Your job is not to eliminate the gap quickly. Your job is to build the capacity required to grow into that vision.