The Wellness in Hospitality Podcast
Get insights firsthand! Join top global wellness expert and author, Sonal Uberoi, as she shares insights from hoteliers all over the world, managing all types of hotels, each with their unique set of challenges (location, owners, regulations, teams, etc.), and learn their wellness in hospitality best practices.
The Wellness in Hospitality Podcast
158. The Investment That Made Sense And Changed Nothing
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There is a particular kind of hotel that wins every award, gets featured in every design magazine, and is completely forgotten by its guests six months after they leave.
And there is another kind, one much less impressive on paper, that guests carry with them for decades.
The difference is not budget, nor is it design. It is not even service.
It is where the hotel was built from.
In this episode, I share a moment that stayed with me.
A few years ago, I was sitting across from the CEO of a hotel chain that I was about to sign. We were reviewing my portfolio, the brands, the projects, the results.
I mentioned a few smaller boutique properties I had worked on.
He leaned back and said, very honestly:
“Those are not places we admire.”
And he wasn’t wrong. By every visible standard, those properties were unremarkable.
But what he couldn’t yet see, and what I couldn’t fully articulate in that moment, is that the properties he admired were simply earlier in the same cycle.
They had all been built from the same place.
Just at a different point in time.
That is when I realised something:
You can make every right investment and still build something that changes nothing.
In today’s episode, I want to show you three things:
1.- What the Value Iceberg actually is — and why the layer where the industry spends most of its attention is the layer with the least power to create anything that endures.
2.- What it looks like to be stuck at the tip — the decisions that feel right, the investments that make sense, and the patterns that repeat.
3.- What changes when you start building from the base — the quality of thinking that becomes available when your decisions are rooted in purpose rather than trend.
By the end of this episode, you will not walk into a hotel again, including your own, without seeing it differently.
You will immediately recognise where it has been built from, why it works or why it doesn’t, and whether it will endure
