Learning organizations with Jennifer Petoff

Jennifer Petoff is the director of Google Cloud Platform & Technical Infrastructure Education, and a co-editor of a super popular book "Site Reliability Engineering".

I met Jennifer at the DevOps Enterprise Summit 2023 conference, where she talked about how each engineer's training needs vary depending on several factors. The talk caught my attention because, let's be honest, who can say that their learning program is so good that they have nothing to learn from Google?

People are different and in different stages of their personal and organizational journey, so they also need different kinds of support. Jennifer likes to address these differences with a 2x2 matrix considering industry experience and familiarity with your organization.

Sometimes, organizations try to apply a one-size-fits-all approach to all quadrants and wonder why the result is missing. The truth is that each quadrant requires a different learning approach.

Listen to my conversation with Dr. J. and learn more about specific techniques for each quadrant.

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This interview is featured in 0800-DEVOPS #52 - Learning organizations with Jennifer Petoff.

[Check out podcast chapters if available on your podcast platform or use links below]

(00:00)
Introduction
 
(2:57)
What are learning organizations
 
(6:06)
Prerequisites for learning organizations
 
(9:07)
Getting a management buy-in
 
(13:25)
Experience-Familiarity matrix
 
(19:20)
Designing a learning program
 
(26:08)
Recommendations

Chapters

• 0:00 Introduction
• 2:57 What are learning organizations
• 6:06 Prerequisites for learning organizations
• 9:07 Getting a management buy-in
• 13:25 Experience-Familiarity matrix
• 19:20 Designing a learning program
• 26:08 Recommendations