Damon Edwards is Senior Director, Product at PagerDuty. I’ve been aware of Damon’s impressive work in the DevOps space since my first Enterprise Technology Leadership Summit where Damon is continuously a member of the program committee. But, in the last couple of years, we’ve gotten to know each other better and engaged in some super interesting conversations and topics that I wanted to share with you.

This time, we talked about the timeless topic of providing value and whether operations, in the broader sense, can be a competitive differentiator for a company. The conversation is as much a history lesson as it is a primer for operating in the future.

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