{"version":"1.0.0","segments":[{"speaker":"Unknown","startTime":23.88,"endTime":27.57,"body":"Hi, eBay sellers, it's"},{"speaker":"Unknown","startTime":23.88,"endTime":27.57,"body":"Suzanne a wells, and welcome"},{"speaker":"Unknown","startTime":27.57,"endTime":33.84,"body":"back to another episode of eBay"},{"speaker":"Unknown","startTime":27.57,"endTime":33.84,"body":"the right way. This is episode"},{"speaker":"Unknown","startTime":33.87,"endTime":40.5,"body":"number 12. In this episode, I"},{"speaker":"Unknown","startTime":33.87,"endTime":40.5,"body":"have all the usual updates. And"},{"speaker":"Unknown","startTime":40.5,"endTime":46.2,"body":"I'm adding a new feature called"},{"speaker":"Unknown","startTime":40.5,"endTime":46.2,"body":"vocabulary builder, where I will"},{"speaker":"Unknown","startTime":46.2,"endTime":51.12,"body":"help you build your arsenal of"},{"speaker":"Unknown","startTime":46.2,"endTime":51.12,"body":"keywords to use in your titles"},{"speaker":"Unknown","startTime":51.12,"endTime":57.81,"body":"and listings to help drive more"},{"speaker":"Unknown","startTime":51.12,"endTime":57.81,"body":"traffic to them. And know the"},{"speaker":"Unknown","startTime":57.81,"endTime":62.46,"body":"vocabulary builder will not"},{"speaker":"Unknown","startTime":57.81,"endTime":62.46,"body":"simply focus on clothing, but"},{"speaker":"Unknown","startTime":62.49,"endTime":68.55,"body":"all sorts of items. And the main"},{"speaker":"Unknown","startTime":62.49,"endTime":68.55,"body":"topic of this podcast is a"},{"speaker":"Unknown","startTime":69.03,"endTime":74.01,"body":"rather disturbing experience I"},{"speaker":"Unknown","startTime":69.03,"endTime":74.01,"body":"had on eBay this week, that"},{"speaker":"Unknown","startTime":74.01,"endTime":79.71,"body":"might help you improve your eBay"},{"speaker":"Unknown","startTime":74.01,"endTime":79.71,"body":"business. So we're gonna start"},{"speaker":"Unknown","startTime":79.71,"endTime":87.84,"body":"off with a comment on YouTube."},{"speaker":"Unknown","startTime":79.71,"endTime":87.84,"body":"And the viewer asked, Are all of"},{"speaker":"Unknown","startTime":87.84,"endTime":92.76,"body":"your items from thrift stores,"},{"speaker":"Unknown","startTime":87.84,"endTime":92.76,"body":"you don't seem to go to yard"},{"speaker":"Unknown","startTime":92.76,"endTime":99.69,"body":"sales or garage sales. Why not."},{"speaker":"Unknown","startTime":92.76,"endTime":99.69,"body":"And this is a process that has"},{"speaker":"Unknown","startTime":99.69,"endTime":105.09,"body":"evolved over many years of"},{"speaker":"Unknown","startTime":99.69,"endTime":105.09,"body":"selling on eBay. And I have"},{"speaker":"Unknown","startTime":105.09,"endTime":110.46,"body":"tried garage sales over the"},{"speaker":"Unknown","startTime":105.09,"endTime":110.46,"body":"years. And to be honest, it just"},{"speaker":"Unknown","startTime":110.46,"endTime":112.02,"body":"isn't time efficient."},{"speaker":"Unknown","startTime":112.14,"endTime":113.01,"body":"For me."},{"speaker":"Unknown","startTime":113.91,"endTime":119.85,"body":"There have been days I went to"},{"speaker":"Unknown","startTime":113.91,"endTime":119.85,"body":"community sales with up to 100"},{"speaker":"Unknown","startTime":119.85,"endTime":127.02,"body":"homes participating and came"},{"speaker":"Unknown","startTime":119.85,"endTime":127.02,"body":"home with nothing. There are"},{"speaker":"Unknown","startTime":127.02,"endTime":133.26,"body":"specific problems I run into at"},{"speaker":"Unknown","startTime":127.02,"endTime":133.26,"body":"garage sales that I don't have"},{"speaker":"Unknown","startTime":133.26,"endTime":138.99,"body":"at thrift stores. So that's why"},{"speaker":"Unknown","startTime":133.26,"endTime":138.99,"body":"I primarily shop only at thrift"},{"speaker":"Unknown","startTime":138.99,"endTime":146.7,"body":"stores. So some of those issues"},{"speaker":"Unknown","startTime":138.99,"endTime":146.7,"body":"are. First of all, items being"},{"speaker":"Unknown","startTime":146.73,"endTime":151.71,"body":"overpriced. The person having"},{"speaker":"Unknown","startTime":146.73,"endTime":151.71,"body":"the garage sale will have a"},{"speaker":"Unknown","startTime":151.71,"endTime":158.31,"body":"print out of what the items sold"},{"speaker":"Unknown","startTime":151.71,"endTime":158.31,"body":"for on eBay. Or even what its"},{"speaker":"Unknown","startTime":158.34,"endTime":164.31,"body":"asking price is on eBay, which"},{"speaker":"Unknown","startTime":158.34,"endTime":164.31,"body":"we all know can be far from the"},{"speaker":"Unknown","startTime":164.31,"endTime":170.43,"body":"actual selling price. And the"},{"speaker":"Unknown","startTime":164.31,"endTime":170.43,"body":"person expects to get that price"},{"speaker":"Unknown","startTime":170.85,"endTime":179.16,"body":"and will not negotiate. So like"},{"speaker":"Unknown","startTime":170.85,"endTime":179.16,"body":"$100, for something that a"},{"speaker":"Unknown","startTime":179.16,"endTime":183.78,"body":"thrift store might sell for 10."},{"speaker":"Unknown","startTime":179.16,"endTime":183.78,"body":"And I'm just not willing"},{"speaker":"Unknown","startTime":183.81,"endTime":184.68,"body":"to pay that."},{"speaker":"Unknown","startTime":185.28,"endTime":189.27,"body":"I like the thrill of the hunt"},{"speaker":"Unknown","startTime":185.28,"endTime":189.27,"body":"too much. I'm not going to pay"},{"speaker":"Unknown","startTime":189.27,"endTime":195.78,"body":"those inflated prices. Another"},{"speaker":"Unknown","startTime":189.27,"endTime":195.78,"body":"issue is false advertising. So"},{"speaker":"Unknown","startTime":195.78,"endTime":201.87,"body":"they'll put up an ad on yard"},{"speaker":"Unknown","startTime":195.78,"endTime":201.87,"body":"sale find or Craigslist, or"},{"speaker":"Unknown","startTime":201.9,"endTime":207.84,"body":"Facebook marketplace. And the ad"},{"speaker":"Unknown","startTime":201.9,"endTime":207.84,"body":"will list things that they don't"},{"speaker":"Unknown","startTime":207.87,"endTime":212.64,"body":"have just to get you there. And"},{"speaker":"Unknown","startTime":207.87,"endTime":212.64,"body":"it's not like the items already"},{"speaker":"Unknown","startTime":212.64,"endTime":217.44,"body":"sold before I got there. Because"},{"speaker":"Unknown","startTime":212.64,"endTime":217.44,"body":"sometimes I would be one of the"},{"speaker":"Unknown","startTime":217.44,"endTime":221.88,"body":"first people there. It was just"},{"speaker":"Unknown","startTime":217.44,"endTime":221.88,"body":"false advertising to get more"},{"speaker":"Unknown","startTime":221.88,"endTime":225.78,"body":"people to the sale. So it'd be"},{"speaker":"Unknown","startTime":221.88,"endTime":225.78,"body":"like, you know, huge garage sale"},{"speaker":"Unknown","startTime":225.78,"endTime":229.23,"body":"with all these things. And they"},{"speaker":"Unknown","startTime":225.78,"endTime":229.23,"body":"didn't have any of that it was"},{"speaker":"Unknown","startTime":229.23,"endTime":235.47,"body":"just a big fat lie. So that"},{"speaker":"Unknown","startTime":229.23,"endTime":235.47,"body":"wastes my time. Another issue is"},{"speaker":"Unknown","startTime":235.5,"endTime":242.13,"body":"weather pouring down rain, or"},{"speaker":"Unknown","startTime":235.5,"endTime":242.13,"body":"tornado type weather, which we"},{"speaker":"Unknown","startTime":242.4,"endTime":247.44,"body":"do get here in the south quite a"},{"speaker":"Unknown","startTime":242.4,"endTime":247.44,"body":"bit. So I just would rather not"},{"speaker":"Unknown","startTime":247.44,"endTime":252.48,"body":"fool with driving to and from"},{"speaker":"Unknown","startTime":247.44,"endTime":252.48,"body":"garage sales in that kind of"},{"speaker":"Unknown","startTime":252.48,"endTime":258.57,"body":"weather. If it's raining or not"},{"speaker":"Unknown","startTime":252.48,"endTime":258.57,"body":"pleasant. I can go to a thrift"},{"speaker":"Unknown","startTime":258.57,"endTime":261.78,"body":"store and be inside for three"},{"speaker":"Unknown","startTime":258.57,"endTime":261.78,"body":"hours doing what I need to do."},{"speaker":"Unknown","startTime":263.61,"endTime":269.58,"body":"Another issue I've run into at"},{"speaker":"Unknown","startTime":263.61,"endTime":269.58,"body":"garage sales is the refusal to"},{"speaker":"Unknown","startTime":269.58,"endTime":275.55,"body":"negotiate on items. Either that"},{"speaker":"Unknown","startTime":269.58,"endTime":275.55,"body":"I want to purchase in bulk, or"},{"speaker":"Unknown","startTime":275.58,"endTime":280.32,"body":"that I think are priced too high"},{"speaker":"Unknown","startTime":275.58,"endTime":280.32,"body":"for a garage sale. So back to"},{"speaker":"Unknown","startTime":280.32,"endTime":285.09,"body":"the eBay print out example. I've"},{"speaker":"Unknown","startTime":280.32,"endTime":285.09,"body":"actually said this to people"},{"speaker":"Unknown","startTime":285.09,"endTime":288.54,"body":"because I can get pretty"},{"speaker":"Unknown","startTime":285.09,"endTime":288.54,"body":"sarcastic but they'll have the"},{"speaker":"Unknown","startTime":288.54,"endTime":293.43,"body":"printout right there next to the"},{"speaker":"Unknown","startTime":288.54,"endTime":293.43,"body":"item. And I'm like really you"},{"speaker":"Unknown","startTime":293.43,"endTime":296.46,"body":"want $50 for this and they're"},{"speaker":"Unknown","startTime":293.43,"endTime":296.46,"body":"like yeah, that's what it sells"},{"speaker":"Unknown","startTime":296.46,"endTime":303.51,"body":"for on eBay. And I intentionally"},{"speaker":"Unknown","startTime":296.46,"endTime":303.51,"body":"just Look around and say, Wow, I"},{"speaker":"Unknown","startTime":303.51,"endTime":305.04,"body":"thought this was a garage sale,"},{"speaker":"Unknown","startTime":305.07,"endTime":306.18,"body":"this isn't eBay."},{"speaker":"Unknown","startTime":306.84,"endTime":313.05,"body":"And of course, then I just leave"},{"speaker":"Unknown","startTime":306.84,"endTime":313.05,"body":"because I've been sarcastic but"},{"speaker":"Unknown","startTime":315.0,"endTime":319.35,"body":"or, you know, you want to"},{"speaker":"Unknown","startTime":315.0,"endTime":319.35,"body":"purchase five or 10 things and"},{"speaker":"Unknown","startTime":319.35,"endTime":322.92,"body":"you're like, I'll give you 20"},{"speaker":"Unknown","startTime":319.35,"endTime":322.92,"body":"bucks for all of that. And they"},{"speaker":"Unknown","startTime":322.92,"endTime":328.14,"body":"just refuse to negotiate at all."},{"speaker":"Unknown","startTime":322.92,"endTime":328.14,"body":"So I guess I'm just not a good"},{"speaker":"Unknown","startTime":328.14,"endTime":332.1,"body":"negotiator. I just don't like"},{"speaker":"Unknown","startTime":328.14,"endTime":332.1,"body":"that part of it. So thrift"},{"speaker":"Unknown","startTime":332.1,"endTime":335.55,"body":"stores are better for me. And"},{"speaker":"Unknown","startTime":332.1,"endTime":335.55,"body":"then another thing that's"},{"speaker":"Unknown","startTime":335.55,"endTime":340.62,"body":"happened is, I might get to the"},{"speaker":"Unknown","startTime":335.55,"endTime":340.62,"body":"sale, and maybe it's 30 minutes"},{"speaker":"Unknown","startTime":340.62,"endTime":344.25,"body":"away, because it's in a very"},{"speaker":"Unknown","startTime":340.62,"endTime":344.25,"body":"affluent part of town. And I've"},{"speaker":"Unknown","startTime":344.25,"endTime":347.1,"body":"gone there intentionally just"},{"speaker":"Unknown","startTime":344.25,"endTime":347.1,"body":"for this garage sale that's"},{"speaker":"Unknown","startTime":347.1,"endTime":351.93,"body":"supposed to be massive, or it's"},{"speaker":"Unknown","startTime":347.1,"endTime":351.93,"body":"a state sale, and you get to the"},{"speaker":"Unknown","startTime":351.93,"endTime":359.64,"body":"house. Nobody's there. It's been"},{"speaker":"Unknown","startTime":351.93,"endTime":359.64,"body":"canceled. And it's a huge waste"},{"speaker":"Unknown","startTime":359.64,"endTime":365.28,"body":"of time. So after all those"},{"speaker":"Unknown","startTime":359.64,"endTime":365.28,"body":"things happening, I just prefer"},{"speaker":"Unknown","startTime":365.28,"endTime":370.23,"body":"thrift stores. I live in a"},{"speaker":"Unknown","startTime":365.28,"endTime":370.23,"body":"thrift store Mecca in Atlanta."},{"speaker":"Unknown","startTime":370.98,"endTime":375.39,"body":"And I have an overwhelming"},{"speaker":"Unknown","startTime":370.98,"endTime":375.39,"body":"number of huge, well stocked"},{"speaker":"Unknown","startTime":375.42,"endTime":381.51,"body":"well organized stores to choose"},{"speaker":"Unknown","startTime":375.42,"endTime":381.51,"body":"from, I have never left a thrift"},{"speaker":"Unknown","startTime":381.51,"endTime":386.43,"body":"store empty handed. I know when"},{"speaker":"Unknown","startTime":381.51,"endTime":386.43,"body":"they open I know when they"},{"speaker":"Unknown","startTime":386.43,"endTime":391.17,"body":"close, I know when there have"},{"speaker":"Unknown","startTime":386.43,"endTime":391.17,"body":"holidays. And I don't have to"},{"speaker":"Unknown","startTime":391.17,"endTime":396.6,"body":"limit my shopping to Fridays and"},{"speaker":"Unknown","startTime":391.17,"endTime":396.6,"body":"Saturdays, which is the typical"},{"speaker":"Unknown","startTime":397.08,"endTime":403.26,"body":"day for garage sales, I can go"},{"speaker":"Unknown","startTime":397.08,"endTime":403.26,"body":"anytime I want. I mentioned that"},{"speaker":"Unknown","startTime":403.26,"endTime":406.05,"body":"thrift stores or climate"},{"speaker":"Unknown","startTime":403.26,"endTime":406.05,"body":"control. That's a big one for"},{"speaker":"Unknown","startTime":406.05,"endTime":411.27,"body":"me. It can get sweltering hot"},{"speaker":"Unknown","startTime":406.05,"endTime":411.27,"body":"here in Atlanta in the summer."},{"speaker":"Unknown","startTime":412.17,"endTime":416.34,"body":"So especially during the summer,"},{"speaker":"Unknown","startTime":412.17,"endTime":416.34,"body":"I prefer a comfortable air"},{"speaker":"Unknown","startTime":416.34,"endTime":421.14,"body":"conditioned environment. But any"},{"speaker":"Unknown","startTime":416.34,"endTime":421.14,"body":"time of year, it's climate"},{"speaker":"Unknown","startTime":421.14,"endTime":424.26,"body":"controlled, and it's just a"},{"speaker":"Unknown","startTime":421.14,"endTime":424.26,"body":"comfortable environment to shop."},{"speaker":"Unknown","startTime":425.31,"endTime":429.6,"body":"I don't have to negotiate. If"},{"speaker":"Unknown","startTime":425.31,"endTime":429.6,"body":"the price is too high, in my"},{"speaker":"Unknown","startTime":429.6,"endTime":430.17,"body":"opinion, I"},{"speaker":"Unknown","startTime":430.17,"endTime":431.07,"body":"just don't buy it."},{"speaker":"Unknown","startTime":432.3,"endTime":436.65,"body":"There are plenty of items to"},{"speaker":"Unknown","startTime":432.3,"endTime":436.65,"body":"choose from. And eventually it's"},{"speaker":"Unknown","startTime":436.65,"endTime":439.08,"body":"going to get marked down and"},{"speaker":"Unknown","startTime":436.65,"endTime":439.08,"body":"maybe it will still be there."},{"speaker":"Unknown","startTime":439.08,"endTime":444.09,"body":"Maybe it won't, but I just don't"},{"speaker":"Unknown","startTime":439.08,"endTime":444.09,"body":"have to negotiate, which I just"},{"speaker":"Unknown","startTime":444.12,"endTime":449.25,"body":"really don't enjoy doing. Also,"},{"speaker":"Unknown","startTime":444.12,"endTime":449.25,"body":"I can get incredible deals on"},{"speaker":"Unknown","startTime":449.25,"endTime":454.68,"body":"everything, like $1 for things"},{"speaker":"Unknown","startTime":449.25,"endTime":454.68,"body":"that I can sell for $40. And up."},{"speaker":"Unknown","startTime":455.52,"endTime":461.13,"body":"Some stores have a reward system"},{"speaker":"Unknown","startTime":455.52,"endTime":461.13,"body":"where you get more discounts on"},{"speaker":"Unknown","startTime":461.13,"endTime":465.6,"body":"your next visit if you buy a"},{"speaker":"Unknown","startTime":461.13,"endTime":465.6,"body":"certain dollar amount. So you'll"},{"speaker":"Unknown","startTime":465.6,"endTime":470.1,"body":"get a receipt or a coupon with"},{"speaker":"Unknown","startTime":465.6,"endTime":470.1,"body":"it. And you can come back and"},{"speaker":"Unknown","startTime":470.1,"endTime":475.17,"body":"get more discounts. And of"},{"speaker":"Unknown","startTime":470.1,"endTime":475.17,"body":"course, I already know when all"},{"speaker":"Unknown","startTime":475.17,"endTime":479.01,"body":"of the senior discount days are"},{"speaker":"Unknown","startTime":475.17,"endTime":479.01,"body":"at the different stores. For"},{"speaker":"Unknown","startTime":479.01,"endTime":483.69,"body":"when I officially turned 55 in"},{"speaker":"Unknown","startTime":479.01,"endTime":483.69,"body":"August of this year, you better"},{"speaker":"Unknown","startTime":483.69,"endTime":488.1,"body":"believe I'm going to leverage"},{"speaker":"Unknown","startTime":483.69,"endTime":488.1,"body":"that. When we have seen your"},{"speaker":"Unknown","startTime":488.1,"endTime":494.7,"body":"day, I have experienced the"},{"speaker":"Unknown","startTime":488.1,"endTime":494.7,"body":"bigger crowds are in the morning"},{"speaker":"Unknown","startTime":494.7,"endTime":499.29,"body":"when they open until about one"},{"speaker":"Unknown","startTime":494.7,"endTime":499.29,"body":"o'clock. So I will purposely go"},{"speaker":"Unknown","startTime":499.29,"endTime":504.45,"body":"later in the day. So it's not as"},{"speaker":"Unknown","startTime":499.29,"endTime":504.45,"body":"crowded and there's still plenty"},{"speaker":"Unknown","startTime":504.69,"endTime":509.46,"body":"of items to choose from. And I"},{"speaker":"Unknown","startTime":504.69,"endTime":509.46,"body":"mentioned I know when the"},{"speaker":"Unknown","startTime":509.46,"endTime":514.62,"body":"discount days are and I know the"},{"speaker":"Unknown","startTime":509.46,"endTime":514.62,"body":"markdown system so I can"},{"speaker":"Unknown","startTime":514.62,"endTime":520.23,"body":"minimize the time investment and"},{"speaker":"Unknown","startTime":514.62,"endTime":520.23,"body":"maximize my savings by getting"},{"speaker":"Unknown","startTime":520.23,"endTime":526.68,"body":"items at the lowest price. And"},{"speaker":"Unknown","startTime":520.23,"endTime":526.68,"body":"finally, thrift stores where I"},{"speaker":"Unknown","startTime":526.68,"endTime":534.03,"body":"live no shortage of inventory."},{"speaker":"Unknown","startTime":526.68,"endTime":534.03,"body":"Even during lockdown in 2020,"},{"speaker":"Unknown","startTime":534.06,"endTime":539.19,"body":"some of our thrift stores never"},{"speaker":"Unknown","startTime":534.06,"endTime":539.19,"body":"closed. Most of the stores I go"},{"speaker":"Unknown","startTime":539.19,"endTime":545.1,"body":"to always have a long donation"},{"speaker":"Unknown","startTime":539.19,"endTime":545.1,"body":"drop off line, like a long line"},{"speaker":"Unknown","startTime":545.1,"endTime":550.17,"body":"of cars waiting. And you can see"},{"speaker":"Unknown","startTime":545.1,"endTime":550.17,"body":"the intake area in the back of"},{"speaker":"Unknown","startTime":550.17,"endTime":554.7,"body":"the store is just packed with"},{"speaker":"Unknown","startTime":550.17,"endTime":554.7,"body":"items like boxes of stuff"},{"speaker":"Unknown","startTime":554.7,"endTime":559.56,"body":"stacked to the ceiling. And a"},{"speaker":"Unknown","startTime":554.7,"endTime":559.56,"body":"lot of times the donations are"},{"speaker":"Unknown","startTime":559.56,"endTime":564.72,"body":"spilling out onto the sidewalk"},{"speaker":"Unknown","startTime":559.56,"endTime":564.72,"body":"like they can't do the intake"},{"speaker":"Unknown","startTime":564.72,"endTime":569.91,"body":"process fast enough is too much"},{"speaker":"Unknown","startTime":564.72,"endTime":569.91,"body":"stuff coming in. Some of our"},{"speaker":"Unknown","startTime":569.91,"endTime":573.81,"body":"thrift stores even have extra"},{"speaker":"Unknown","startTime":569.91,"endTime":573.81,"body":"tractor trailers in the parking"},{"speaker":"Unknown","startTime":573.81,"endTime":578.82,"body":"lot filled with donations that"},{"speaker":"Unknown","startTime":573.81,"endTime":578.82,"body":"won't even fit in the intake"},{"speaker":"Unknown","startTime":578.82,"endTime":584.37,"body":"area in the store. So it's just"},{"speaker":"Unknown","startTime":578.82,"endTime":584.37,"body":"no shortage of merchandise. So"},{"speaker":"Unknown","startTime":584.37,"endTime":588.12,"body":"that's just my preference. If I"},{"speaker":"Unknown","startTime":584.37,"endTime":588.12,"body":"happen to pass by"},{"speaker":"Unknown","startTime":588.12,"endTime":588.66,"body":"a garage"},{"speaker":"Unknown","startTime":588.66,"endTime":594.93,"body":"sale or yard sale that looks"},{"speaker":"Unknown","startTime":588.66,"endTime":594.93,"body":"promising sure I'll stop. But we"},{"speaker":"Unknown","startTime":594.93,"endTime":599.25,"body":"don't seem to have the same"},{"speaker":"Unknown","startTime":594.93,"endTime":599.25,"body":"number of sales that I see from"},{"speaker":"Unknown","startTime":599.25,"endTime":601.65,"body":"people up and North or in"},{"speaker":"Unknown","startTime":599.25,"endTime":601.65,"body":"Florida."},{"speaker":"Unknown","startTime":602.43,"endTime":603.15,"body":"When"},{"speaker":"Unknown","startTime":604.05,"endTime":607.35,"body":"they're posted on my Facebook"},{"speaker":"Unknown","startTime":604.05,"endTime":607.35,"body":"group, you know how many are in"},{"speaker":"Unknown","startTime":607.35,"endTime":612.39,"body":"an area. When you're looking at"},{"speaker":"Unknown","startTime":607.35,"endTime":612.39,"body":"an app. We just don't have that"},{"speaker":"Unknown","startTime":612.39,"endTime":618.39,"body":"where I live. So I just prefer"},{"speaker":"Unknown","startTime":612.39,"endTime":618.39,"body":"thrift stores. And that's where"},{"speaker":"Unknown","startTime":618.39,"endTime":623.49,"body":"you'll find me. Moving on to"},{"speaker":"Unknown","startTime":618.39,"endTime":623.49,"body":"something new I learned this"},{"speaker":"Unknown","startTime":623.49,"endTime":629.43,"body":"week. And the topic is"},{"speaker":"Unknown","startTime":623.49,"endTime":629.43,"body":"doughnuts. So let me explain"},{"speaker":"Unknown","startTime":629.43,"endTime":637.05,"body":"that. I love watching stories of"},{"speaker":"Unknown","startTime":629.43,"endTime":637.05,"body":"entrepreneurs and people who"},{"speaker":"Unknown","startTime":637.05,"endTime":641.43,"body":"build companies from nothing."},{"speaker":"Unknown","startTime":637.05,"endTime":641.43,"body":"It's just fascinating to me how"},{"speaker":"Unknown","startTime":641.43,"endTime":647.91,"body":"they got from point A to point"},{"speaker":"Unknown","startTime":641.43,"endTime":647.91,"body":"B. So I watched an excellent PBS"},{"speaker":"Unknown","startTime":647.91,"endTime":654.84,"body":"documentary on Hulu titled the"},{"speaker":"Unknown","startTime":647.91,"endTime":654.84,"body":"donut King. Now, I don't want to"},{"speaker":"Unknown","startTime":654.84,"endTime":658.29,"body":"lose you because I said the"},{"speaker":"Unknown","startTime":654.84,"endTime":658.29,"body":"words PBS and documentary"},{"speaker":"Unknown","startTime":658.29,"endTime":661.56,"body":"because this was really good. It"},{"speaker":"Unknown","startTime":658.29,"endTime":661.56,"body":"was just about this person's"},{"speaker":"Unknown","startTime":661.56,"endTime":671.16,"body":"life and his empire. So I enjoy"},{"speaker":"Unknown","startTime":661.56,"endTime":671.16,"body":"the creative ideas, seeing other"},{"speaker":"Unknown","startTime":671.16,"endTime":675.87,"body":"people's failures, and just"},{"speaker":"Unknown","startTime":671.16,"endTime":675.87,"body":"learning how their story"},{"speaker":"Unknown","startTime":675.87,"endTime":680.97,"body":"unfolds. It's just fascinating"},{"speaker":"Unknown","startTime":675.87,"endTime":680.97,"body":"to me. But before I get into my"},{"speaker":"Unknown","startTime":680.97,"endTime":685.5,"body":"commentary about this"},{"speaker":"Unknown","startTime":680.97,"endTime":685.5,"body":"documentary, and how this"},{"speaker":"Unknown","startTime":685.5,"endTime":690.27,"body":"relates to us as eBay sellers,"},{"speaker":"Unknown","startTime":685.5,"endTime":690.27,"body":"here is the official description"},{"speaker":"Unknown","startTime":690.3,"endTime":696.3,"body":"from the PBS website. An"},{"speaker":"Unknown","startTime":690.3,"endTime":696.3,"body":"immigrant story with a glazed"},{"speaker":"Unknown","startTime":696.33,"endTime":701.88,"body":"twist. The donut King follows"},{"speaker":"Unknown","startTime":696.33,"endTime":701.88,"body":"the journey of Cambodian"},{"speaker":"Unknown","startTime":701.88,"endTime":708.33,"body":"refugee, Ted noye, who arrived"},{"speaker":"Unknown","startTime":701.88,"endTime":708.33,"body":"in California in the 1970s. And"},{"speaker":"Unknown","startTime":708.33,"endTime":712.56,"body":"through a mixture of diligence"},{"speaker":"Unknown","startTime":708.33,"endTime":712.56,"body":"and luck, built a multimillion"},{"speaker":"Unknown","startTime":712.56,"endTime":718.05,"body":"dollar donor Empire up and down"},{"speaker":"Unknown","startTime":712.56,"endTime":718.05,"body":"the West Coast. After he escaped"},{"speaker":"Unknown","startTime":718.08,"endTime":722.22,"body":"the brutal civil war in"},{"speaker":"Unknown","startTime":718.08,"endTime":722.22,"body":"Cambodia, he eventually was able"},{"speaker":"Unknown","startTime":722.22,"endTime":727.98,"body":"to start his first donut shop in"},{"speaker":"Unknown","startTime":722.22,"endTime":727.98,"body":"Orange County, California, and"},{"speaker":"Unknown","startTime":727.98,"endTime":733.14,"body":"his Christy's donuts, became a"},{"speaker":"Unknown","startTime":727.98,"endTime":733.14,"body":"rapidly expanding chain of"},{"speaker":"Unknown","startTime":733.14,"endTime":739.38,"body":"success over the next decade, he"},{"speaker":"Unknown","startTime":733.14,"endTime":739.38,"body":"also sponsored hundreds of visas"},{"speaker":"Unknown","startTime":739.38,"endTime":744.57,"body":"for incoming Cambodian refugees,"},{"speaker":"Unknown","startTime":739.38,"endTime":744.57,"body":"and offered them steady"},{"speaker":"Unknown","startTime":744.57,"endTime":749.43,"body":"employment in his donut shops."},{"speaker":"Unknown","startTime":744.57,"endTime":749.43,"body":"But after living his version of"},{"speaker":"Unknown","startTime":749.43,"endTime":753.51,"body":"the American dream, everything"},{"speaker":"Unknown","startTime":749.43,"endTime":753.51,"body":"came crashing down for uncle"},{"speaker":"Unknown","startTime":753.51,"endTime":760.5,"body":"Ted. A story of immigration,"},{"speaker":"Unknown","startTime":753.51,"endTime":760.5,"body":"assimilation, prejudiced and who"},{"speaker":"Unknown","startTime":760.5,"endTime":764.94,"body":"gets access to the American"},{"speaker":"Unknown","startTime":760.5,"endTime":764.94,"body":"dream, and what happens when you"},{"speaker":"Unknown","startTime":764.94,"endTime":769.68,"body":"achieve it. The donut King is"},{"speaker":"Unknown","startTime":764.94,"endTime":769.68,"body":"also about how the American"},{"speaker":"Unknown","startTime":769.68,"endTime":774.84,"body":"Dream gets handed down, and"},{"speaker":"Unknown","startTime":769.68,"endTime":774.84,"body":"evolves from one generation to"},{"speaker":"Unknown","startTime":774.84,"endTime":780.06,"body":"the next. The film includes the"},{"speaker":"Unknown","startTime":774.84,"endTime":780.06,"body":"current generation of Cambodian"},{"speaker":"Unknown","startTime":780.75,"endTime":786.06,"body":"donut shop owners, and the ways"},{"speaker":"Unknown","startTime":780.75,"endTime":786.06,"body":"they have been inspired and"},{"speaker":"Unknown","startTime":786.09,"endTime":792.54,"body":"diverged from their parents and"},{"speaker":"Unknown","startTime":786.09,"endTime":792.54,"body":"grandparents before them. So the"},{"speaker":"Unknown","startTime":792.54,"endTime":797.94,"body":"story shows the horrors of what"},{"speaker":"Unknown","startTime":792.54,"endTime":797.94,"body":"Cambodians went through, and why"},{"speaker":"Unknown","startTime":797.94,"endTime":803.73,"body":"they came to America. horrors"},{"speaker":"Unknown","startTime":797.94,"endTime":803.73,"body":"that most of us will never know."},{"speaker":"Unknown","startTime":804.78,"endTime":810.51,"body":"I was only about 10, during the"},{"speaker":"Unknown","startTime":804.78,"endTime":810.51,"body":"Cambodian civil war in the 70s."},{"speaker":"Unknown","startTime":810.51,"endTime":814.5,"body":"So I had no idea what was going"},{"speaker":"Unknown","startTime":810.51,"endTime":814.5,"body":"on. I remember hearing this"},{"speaker":"Unknown","startTime":814.5,"endTime":819.42,"body":"stuff on the news. But you know,"},{"speaker":"Unknown","startTime":814.5,"endTime":819.42,"body":"what little kid watches the news"},{"speaker":"Unknown","startTime":819.42,"endTime":824.79,"body":"and understands world events at"},{"speaker":"Unknown","startTime":819.42,"endTime":824.79,"body":"that age. So uncle Ted, as he"},{"speaker":"Unknown","startTime":824.79,"endTime":829.65,"body":"calls himself, explains that he"},{"speaker":"Unknown","startTime":824.79,"endTime":829.65,"body":"was making $100,000 a"},{"speaker":"Unknown","startTime":829.65,"endTime":830.31,"body":"month"},{"speaker":"Unknown","startTime":830.819,"endTime":833.849,"body":"at the height of his donut shop"},{"speaker":"Unknown","startTime":833.88,"endTime":834.54,"body":"Empire."},{"speaker":"Unknown","startTime":835.23,"endTime":838.98,"body":"He made so much because he"},{"speaker":"Unknown","startTime":835.23,"endTime":838.98,"body":"leased out a huge number of"},{"speaker":"Unknown","startTime":838.98,"endTime":844.17,"body":"shops to his countrymen and"},{"speaker":"Unknown","startTime":838.98,"endTime":844.17,"body":"started other supporting"},{"speaker":"Unknown","startTime":844.17,"endTime":849.27,"body":"businesses. So everything just"},{"speaker":"Unknown","startTime":844.17,"endTime":849.27,"body":"grew exponentially. He was"},{"speaker":"Unknown","startTime":849.27,"endTime":854.73,"body":"actually the person who came up"},{"speaker":"Unknown","startTime":849.27,"endTime":854.73,"body":"with the iconic pink donut box."},{"speaker":"Unknown","startTime":855.78,"endTime":859.35,"body":"The story explains that pink"},{"speaker":"Unknown","startTime":855.78,"endTime":859.35,"body":"boxes were cheaper than white"},{"speaker":"Unknown","startTime":859.35,"endTime":864.84,"body":"boxes. So he went with that to"},{"speaker":"Unknown","startTime":859.35,"endTime":864.84,"body":"cut costs. And they show clips"},{"speaker":"Unknown","startTime":864.84,"endTime":870.18,"body":"of movies and TV shows with that"},{"speaker":"Unknown","startTime":864.84,"endTime":870.18,"body":"iconic pink box. Now, that's the"},{"speaker":"Unknown","startTime":870.18,"endTime":872.97,"body":"kind of stuff that's just"},{"speaker":"Unknown","startTime":870.18,"endTime":872.97,"body":"fascinating to me, like, Oh,"},{"speaker":"Unknown","startTime":872.97,"endTime":877.92,"body":"that's where that came from. Who"},{"speaker":"Unknown","startTime":872.97,"endTime":877.92,"body":"knew? I just wanted to share"},{"speaker":"Unknown","startTime":877.92,"endTime":881.43,"body":"that with you because as an"},{"speaker":"Unknown","startTime":877.92,"endTime":881.43,"body":"entrepreneur, I love these kinds"},{"speaker":"Unknown","startTime":881.43,"endTime":886.47,"body":"of stories, real stories about"},{"speaker":"Unknown","startTime":881.43,"endTime":886.47,"body":"real people and their struggles."},{"speaker":"Unknown","startTime":886.95,"endTime":891.51,"body":"I find them inspiring and"},{"speaker":"Unknown","startTime":886.95,"endTime":891.51,"body":"motivating. Because you never"},{"speaker":"Unknown","startTime":891.51,"endTime":895.65,"body":"know what's going to happen and"},{"speaker":"Unknown","startTime":891.51,"endTime":895.65,"body":"how something very small, can"},{"speaker":"Unknown","startTime":895.65,"endTime":900.78,"body":"turn out to be something very"},{"speaker":"Unknown","startTime":895.65,"endTime":900.78,"body":"significant overall In the life"},{"speaker":"Unknown","startTime":900.78,"endTime":906.21,"body":"of your business, so if you like"},{"speaker":"Unknown","startTime":900.78,"endTime":906.21,"body":"those kinds of stories, again,"},{"speaker":"Unknown","startTime":906.21,"endTime":910.56,"body":"it's called the donut King. It's"},{"speaker":"Unknown","startTime":906.21,"endTime":910.56,"body":"on Hulu, or you can go to the"},{"speaker":"Unknown","startTime":910.56,"endTime":916.32,"body":"PBS website and watch it there."},{"speaker":"Unknown","startTime":910.56,"endTime":916.32,"body":"And it's based on uncle Ted's"},{"speaker":"Unknown","startTime":916.32,"endTime":921.39,"body":"book by the same name, the donut"},{"speaker":"Unknown","startTime":916.32,"endTime":921.39,"body":"King. And what's funny is after"},{"speaker":"Unknown","startTime":921.39,"endTime":926.49,"body":"I watched that, like, now I'm"},{"speaker":"Unknown","startTime":921.39,"endTime":926.49,"body":"seeing that pink donut box"},{"speaker":"Unknown","startTime":926.49,"endTime":930.78,"body":"everywhere I was watching a"},{"speaker":"Unknown","startTime":926.49,"endTime":930.78,"body":"series on Hulu, and there it is,"},{"speaker":"Unknown","startTime":930.78,"endTime":934.98,"body":"the detectives bring in some"},{"speaker":"Unknown","startTime":930.78,"endTime":934.98,"body":"donuts, to the police station in"},{"speaker":"Unknown","startTime":934.98,"endTime":939.0,"body":"that pink box. And then another"},{"speaker":"Unknown","startTime":934.98,"endTime":939.0,"body":"show like the person who was"},{"speaker":"Unknown","startTime":939.0,"endTime":944.19,"body":"murdered, was the owner of a"},{"speaker":"Unknown","startTime":939.0,"endTime":944.19,"body":"donut shop. So I just feel like"},{"speaker":"Unknown","startTime":944.22,"endTime":947.76,"body":"a trip to a donut shop is just"},{"speaker":"Unknown","startTime":944.22,"endTime":947.76,"body":"going to happen for me really"},{"speaker":"Unknown","startTime":947.76,"endTime":953.67,"body":"soon, because I just keep seeing"},{"speaker":"Unknown","startTime":947.76,"endTime":953.67,"body":"them everywhere. Okay, moving on"},{"speaker":"Unknown","startTime":953.67,"endTime":958.68,"body":"to what happened in my eBay"},{"speaker":"Unknown","startTime":953.67,"endTime":958.68,"body":"store this week. I had what I"},{"speaker":"Unknown","startTime":958.68,"endTime":964.59,"body":"call a later day, this week."},{"speaker":"Unknown","startTime":958.68,"endTime":964.59,"body":"This is when I take a day to do"},{"speaker":"Unknown","startTime":964.59,"endTime":970.11,"body":"everything I have been putting"},{"speaker":"Unknown","startTime":964.59,"endTime":970.11,"body":"off for later. I do this about"},{"speaker":"Unknown","startTime":970.11,"endTime":974.61,"body":"once a month. As the spirit"},{"speaker":"Unknown","startTime":970.11,"endTime":974.61,"body":"moves me. I mean, you have to be"},{"speaker":"Unknown","startTime":974.61,"endTime":979.74,"body":"in the mood to do all those"},{"speaker":"Unknown","startTime":974.61,"endTime":979.74,"body":"straggler kind of jobs. But I"},{"speaker":"Unknown","startTime":979.74,"endTime":985.02,"body":"really hate when things pile up."},{"speaker":"Unknown","startTime":979.74,"endTime":985.02,"body":"So I like to tackle them and get"},{"speaker":"Unknown","startTime":985.02,"endTime":991.32,"body":"them out of the way. Later day"},{"speaker":"Unknown","startTime":985.02,"endTime":991.32,"body":"includes things like mending"},{"speaker":"Unknown","startTime":991.32,"endTime":996.93,"body":"items I have set aside mending"},{"speaker":"Unknown","startTime":991.32,"endTime":996.93,"body":"small holes and sweaters,"},{"speaker":"Unknown","startTime":997.41,"endTime":1003.05,"body":"reattaching loose buttons,"},{"speaker":"Unknown","startTime":997.41,"endTime":1003.05,"body":"straightening up or reorganizing"},{"speaker":"Unknown","startTime":1003.05,"endTime":1008.54,"body":"inventory, like when a bin gets"},{"speaker":"Unknown","startTime":1003.05,"endTime":1008.54,"body":"too full. And you have to split"},{"speaker":"Unknown","startTime":1008.54,"endTime":1012.35,"body":"it out. Or maybe you've sold a"},{"speaker":"Unknown","startTime":1008.54,"endTime":1012.35,"body":"lot of items that were in a bin"},{"speaker":"Unknown","startTime":1012.35,"endTime":1015.08,"body":"and it's half empty. So you kind"},{"speaker":"Unknown","startTime":1012.35,"endTime":1015.08,"body":"of have to shuffle everything"},{"speaker":"Unknown","startTime":1015.08,"endTime":1022.25,"body":"around. Attempted rescue of"},{"speaker":"Unknown","startTime":1015.08,"endTime":1022.25,"body":"items. That means things I"},{"speaker":"Unknown","startTime":1022.25,"endTime":1027.32,"body":"bought knowing I might be able"},{"speaker":"Unknown","startTime":1022.25,"endTime":1027.32,"body":"to clean them up or fix them. So"},{"speaker":"Unknown","startTime":1027.32,"endTime":1034.07,"body":"they are sellable. For example,"},{"speaker":"Unknown","startTime":1027.32,"endTime":1034.07,"body":"sometimes those battery operated"},{"speaker":"Unknown","startTime":1034.46,"endTime":1041.57,"body":"plush toys that don't have any"},{"speaker":"Unknown","startTime":1034.46,"endTime":1041.57,"body":"batteries in them. So you can't"},{"speaker":"Unknown","startTime":1041.57,"endTime":1045.05,"body":"really test them in the store."},{"speaker":"Unknown","startTime":1041.57,"endTime":1045.05,"body":"Unless you have every size of"},{"speaker":"Unknown","startTime":1045.05,"endTime":1050.84,"body":"battery on your person like in"},{"speaker":"Unknown","startTime":1045.05,"endTime":1050.84,"body":"your handbag where you can try"},{"speaker":"Unknown","startTime":1050.84,"endTime":1054.71,"body":"to figure that out. It's just"},{"speaker":"Unknown","startTime":1050.84,"endTime":1054.71,"body":"easier for me because they only"},{"speaker":"Unknown","startTime":1054.71,"endTime":1058.4,"body":"cost $1 I bring them home and"},{"speaker":"Unknown","startTime":1054.71,"endTime":1058.4,"body":"see if they're going to work."},{"speaker":"Unknown","startTime":1058.46,"endTime":1062.12,"body":"Sometimes you have to clean up"},{"speaker":"Unknown","startTime":1058.46,"endTime":1062.12,"body":"that little electronic thing"},{"speaker":"Unknown","startTime":1062.12,"endTime":1068.12,"body":"inside. And they will work. So I"},{"speaker":"Unknown","startTime":1062.12,"endTime":1068.12,"body":"take a chance on things like"},{"speaker":"Unknown","startTime":1068.12,"endTime":1073.31,"body":"that for $1. Also household"},{"speaker":"Unknown","startTime":1068.12,"endTime":1073.31,"body":"stuff like cleaning out the"},{"speaker":"Unknown","startTime":1073.31,"endTime":1077.72,"body":"refrigerator, and other tasks"},{"speaker":"Unknown","startTime":1073.31,"endTime":1077.72,"body":"that have been piling up that"},{"speaker":"Unknown","startTime":1077.72,"endTime":1082.97,"body":"need attention. So everybody has"},{"speaker":"Unknown","startTime":1077.72,"endTime":1082.97,"body":"stuff they put aside for later."},{"speaker":"Unknown","startTime":1083.54,"endTime":1087.68,"body":"So from a time efficiency"},{"speaker":"Unknown","startTime":1083.54,"endTime":1087.68,"body":"standpoint, I just have what's"},{"speaker":"Unknown","startTime":1087.68,"endTime":1092.27,"body":"called a later day, you might"},{"speaker":"Unknown","startTime":1087.68,"endTime":1092.27,"body":"call it a catch up day and"},{"speaker":"Unknown","startTime":1092.27,"endTime":1096.77,"body":"tackle all of it at once. And it"},{"speaker":"Unknown","startTime":1092.27,"endTime":1096.77,"body":"just feels good to complete"},{"speaker":"Unknown","startTime":1096.77,"endTime":1101.45,"body":"those tasks. So I don't have to"},{"speaker":"Unknown","startTime":1096.77,"endTime":1101.45,"body":"think about them anymore. I"},{"speaker":"Unknown","startTime":1101.63,"endTime":1105.74,"body":"don't have to look at the visual"},{"speaker":"Unknown","startTime":1101.63,"endTime":1105.74,"body":"clutter. And after all that was"},{"speaker":"Unknown","startTime":1105.74,"endTime":1110.99,"body":"done, I rewarded myself by"},{"speaker":"Unknown","startTime":1105.74,"endTime":1110.99,"body":"relaxing by the pool for two"},{"speaker":"Unknown","startTime":1110.99,"endTime":1116.99,"body":"hours. So it all worked out."},{"speaker":"Unknown","startTime":1110.99,"endTime":1116.99,"body":"Okay, and now for the new"},{"speaker":"Unknown","startTime":1116.99,"endTime":1131.69,"body":"feature, vocabulary builder. The"},{"speaker":"Unknown","startTime":1116.99,"endTime":1131.69,"body":"word this week is spelled h YGG"},{"speaker":"Unknown","startTime":1131.78,"endTime":1135.68,"body":"e is actually pronounced"},{"speaker":"Unknown","startTime":1136.13,"endTime":1136.79,"body":"Heuga."},{"speaker":"Unknown","startTime":1138.23,"endTime":1145.52,"body":"This is defined as a quality of"},{"speaker":"Unknown","startTime":1138.23,"endTime":1145.52,"body":"coziness and comfortable"},{"speaker":"Unknown","startTime":1145.79,"endTime":1151.82,"body":"conviviality that in genders a"},{"speaker":"Unknown","startTime":1145.79,"endTime":1151.82,"body":"feeling of contentment, or well"},{"speaker":"Unknown","startTime":1151.82,"endTime":1158.33,"body":"being. And this is regarded as a"},{"speaker":"Unknown","startTime":1151.82,"endTime":1158.33,"body":"defining characteristic in"},{"speaker":"Unknown","startTime":1158.33,"endTime":1165.29,"body":"Danish culture. This word comes"},{"speaker":"Unknown","startTime":1158.33,"endTime":1165.29,"body":"from Denmark, which is why it"},{"speaker":"Unknown","startTime":1165.65,"endTime":1170.78,"body":"looks one way and sounds another"},{"speaker":"Unknown","startTime":1165.65,"endTime":1170.78,"body":"way to us in the United States"},{"speaker":"Unknown","startTime":1170.78,"endTime":1176.87,"body":"spoken in English, so it's like"},{"speaker":"Unknown","startTime":1170.78,"endTime":1176.87,"body":"those cozy sweaters and cozy"},{"speaker":"Unknown","startTime":1176.87,"endTime":1182.87,"body":"blankets and the best synonym I"},{"speaker":"Unknown","startTime":1176.87,"endTime":1182.87,"body":"can think of is cozy. And if we"},{"speaker":"Unknown","startTime":1182.87,"endTime":1186.23,"body":"go on eBay and look up that"},{"speaker":"Unknown","startTime":1182.87,"endTime":1186.23,"body":"word, and again, it's spelled h"},{"speaker":"Unknown","startTime":1186.23,"endTime":1196.76,"body":"y GG. There are 3718 results for"},{"speaker":"Unknown","startTime":1186.23,"endTime":1196.76,"body":"this keyword in all different"},{"speaker":"Unknown","startTime":1196.76,"endTime":1203.27,"body":"categories, Home and Garden."},{"speaker":"Unknown","startTime":1196.76,"endTime":1203.27,"body":"books and magazines, clothing,"},{"speaker":"Unknown","startTime":1203.66,"endTime":1209.18,"body":"craft supplies. So, if you're"},{"speaker":"Unknown","startTime":1203.66,"endTime":1209.18,"body":"not familiar with that word,"},{"speaker":"Unknown","startTime":1209.21,"endTime":1216.83,"body":"Google it, HY, G, G, and then go"},{"speaker":"Unknown","startTime":1209.21,"endTime":1216.83,"body":"to google images and look at"},{"speaker":"Unknown","startTime":1217.16,"endTime":1221.93,"body":"what types of items are"},{"speaker":"Unknown","startTime":1217.16,"endTime":1221.93,"body":"described with this word. And"},{"speaker":"Unknown","startTime":1221.93,"endTime":1225.98,"body":"you can add that to any of your"},{"speaker":"Unknown","startTime":1221.93,"endTime":1225.98,"body":"listings where it might apply."},{"speaker":"Unknown","startTime":1226.4,"endTime":1234.32,"body":"So if you have a cozy and soft"},{"speaker":"Unknown","startTime":1226.4,"endTime":1234.32,"body":"throw blanket, or chunky cable"},{"speaker":"Unknown","startTime":1234.32,"endTime":1239.09,"body":"knit cashmere sweaters, those"},{"speaker":"Unknown","startTime":1234.32,"endTime":1239.09,"body":"are the types of items that"},{"speaker":"Unknown","startTime":1239.09,"endTime":1245.45,"body":"would be great to use this word"},{"speaker":"Unknown","startTime":1239.09,"endTime":1245.45,"body":"in the title. So try that and"},{"speaker":"Unknown","startTime":1245.45,"endTime":1250.49,"body":"see what happens. The next topic"},{"speaker":"Unknown","startTime":1245.45,"endTime":1250.49,"body":"is what happened in the premium"},{"speaker":"Unknown","startTime":1250.49,"endTime":1256.13,"body":"library last week. The bra"},{"speaker":"Unknown","startTime":1250.49,"endTime":1256.13,"body":"course Part two is ready. It"},{"speaker":"Unknown","startTime":1256.13,"endTime":1261.62,"body":"focuses on styles keywords, and"},{"speaker":"Unknown","startTime":1256.13,"endTime":1261.62,"body":"I share a sourcing tip that"},{"speaker":"Unknown","startTime":1261.62,"endTime":1267.11,"body":"saves a lot of time when"},{"speaker":"Unknown","startTime":1261.62,"endTime":1267.11,"body":"listing. So you do your thinking"},{"speaker":"Unknown","startTime":1267.41,"endTime":1271.79,"body":"and selecting on the front end,"},{"speaker":"Unknown","startTime":1267.41,"endTime":1271.79,"body":"rather than after you've"},{"speaker":"Unknown","startTime":1271.79,"endTime":1277.82,"body":"purchased the item. I'm all"},{"speaker":"Unknown","startTime":1271.79,"endTime":1277.82,"body":"about time efficiency. But don't"},{"speaker":"Unknown","startTime":1277.82,"endTime":1283.7,"body":"confuse that with sloppy"},{"speaker":"Unknown","startTime":1277.82,"endTime":1283.7,"body":"shortcuts. I have a strategy in"},{"speaker":"Unknown","startTime":1283.7,"endTime":1288.89,"body":"the way I do everything. Anyway,"},{"speaker":"Unknown","startTime":1283.7,"endTime":1288.89,"body":"for those of you interested in"},{"speaker":"Unknown","startTime":1288.98,"endTime":1292.79,"body":"learning about the profitable"},{"speaker":"Unknown","startTime":1288.98,"endTime":1292.79,"body":"world of selling broads, this"},{"speaker":"Unknown","startTime":1292.79,"endTime":1298.73,"body":"course now has two segments"},{"speaker":"Unknown","startTime":1292.79,"endTime":1298.73,"body":"available. And as a reminder,"},{"speaker":"Unknown","startTime":1298.88,"endTime":1303.53,"body":"I'm here to help all premium"},{"speaker":"Unknown","startTime":1298.88,"endTime":1303.53,"body":"members whenever needed. All"},{"speaker":"Unknown","startTime":1303.53,"endTime":1309.02,"body":"members receive unlimited email"},{"speaker":"Unknown","startTime":1303.53,"endTime":1309.02,"body":"support with a guarantee of 24"},{"speaker":"Unknown","startTime":1309.02,"endTime":1314.72,"body":"hour response time. Usually it's"},{"speaker":"Unknown","startTime":1309.02,"endTime":1314.72,"body":"three to four hours. Unless the"},{"speaker":"Unknown","startTime":1314.72,"endTime":1320.21,"body":"email comes in between 11pm and"},{"speaker":"Unknown","startTime":1314.72,"endTime":1320.21,"body":"8am. When I am sleeping, I"},{"speaker":"Unknown","startTime":1320.21,"endTime":1324.41,"body":"haven't mastered answering"},{"speaker":"Unknown","startTime":1320.21,"endTime":1324.41,"body":"emails in my sleep. But who"},{"speaker":"Unknown","startTime":1324.41,"endTime":1332.09,"body":"knows, someday I might. Anyway,"},{"speaker":"Unknown","startTime":1324.41,"endTime":1332.09,"body":"several members emailed me last"},{"speaker":"Unknown","startTime":1332.09,"endTime":1338.63,"body":"week asking for solutions for"},{"speaker":"Unknown","startTime":1332.09,"endTime":1338.63,"body":"their slow sales. And I will"},{"speaker":"Unknown","startTime":1338.63,"endTime":1344.48,"body":"admit, and if you watched my may"},{"speaker":"Unknown","startTime":1338.63,"endTime":1344.48,"body":"sales update, you'll see this,"},{"speaker":"Unknown","startTime":1344.72,"endTime":1349.7,"body":"that my sales have been a little"},{"speaker":"Unknown","startTime":1344.72,"endTime":1349.7,"body":"bit slow too. But I was able to"},{"speaker":"Unknown","startTime":1349.7,"endTime":1354.74,"body":"turn them around in two days by"},{"speaker":"Unknown","startTime":1349.7,"endTime":1354.74,"body":"doing steps six, seven and"},{"speaker":"Unknown","startTime":1354.74,"endTime":1360.02,"body":"eight. On the aggressive eight"},{"speaker":"Unknown","startTime":1354.74,"endTime":1360.02,"body":"point plan to break a sales"},{"speaker":"Unknown","startTime":1360.02,"endTime":1365.99,"body":"slump, which is in the premium"},{"speaker":"Unknown","startTime":1360.02,"endTime":1365.99,"body":"library. So just a few tweaks"},{"speaker":"Unknown","startTime":1366.23,"endTime":1370.52,"body":"can make a huge difference. And"},{"speaker":"Unknown","startTime":1366.23,"endTime":1370.52,"body":"you can find that eight point"},{"speaker":"Unknown","startTime":1370.52,"endTime":1375.92,"body":"plan in the premium library in"},{"speaker":"Unknown","startTime":1370.52,"endTime":1375.92,"body":"the same section as the Do It"},{"speaker":"Unknown","startTime":1375.92,"endTime":1380.96,"body":"Yourself store critique. Just"},{"speaker":"Unknown","startTime":1375.92,"endTime":1380.96,"body":"remember that eBay algorithm"},{"speaker":"Unknown","startTime":1380.99,"endTime":1387.23,"body":"likes change. So make sure when"},{"speaker":"Unknown","startTime":1380.99,"endTime":1387.23,"body":"you are refreshing old listings"},{"speaker":"Unknown","startTime":1387.56,"endTime":1392.48,"body":"that you are doing all eight"},{"speaker":"Unknown","startTime":1387.56,"endTime":1392.48,"body":"things explained in the video."},{"speaker":"Unknown","startTime":1393.56,"endTime":1397.64,"body":"This method works and it's what"},{"speaker":"Unknown","startTime":1393.56,"endTime":1397.64,"body":"I've been doing for many years."},{"speaker":"Unknown","startTime":1399.41,"endTime":1405.65,"body":"And just a quick update on my"},{"speaker":"Unknown","startTime":1399.41,"endTime":1405.65,"body":"bolo handbook. items to be on"},{"speaker":"Unknown","startTime":1405.65,"endTime":1411.26,"body":"the lookout for when you are out"},{"speaker":"Unknown","startTime":1405.65,"endTime":1411.26,"body":"treasure hunting in the world. I"},{"speaker":"Unknown","startTime":1411.26,"endTime":1413.54,"body":"received a couple of"},{"speaker":"Unknown","startTime":1411.26,"endTime":1413.54,"body":"testimonials that I want to"},{"speaker":"Unknown","startTime":1413.54,"endTime":1418.13,"body":"share with you. The first one is"},{"speaker":"Unknown","startTime":1413.54,"endTime":1418.13,"body":"from Linda, she said"},{"speaker":"Unknown","startTime":1418.58,"endTime":1419.39,"body":"thank you. Thank"},{"speaker":"Unknown","startTime":1419.389,"endTime":1423.469,"body":"you. Thank you because of my"},{"speaker":"Unknown","startTime":1419.389,"endTime":1423.469,"body":"bolo handbook. Today we went to"},{"speaker":"Unknown","startTime":1423.469,"endTime":1427.849,"body":"a garage sale and we purchased"},{"speaker":"Unknown","startTime":1423.469,"endTime":1427.849,"body":"two items that were listed in"},{"speaker":"Unknown","startTime":1427.849,"endTime":1432.109,"body":"it. I would have walked right"},{"speaker":"Unknown","startTime":1427.849,"endTime":1432.109,"body":"past them before if it wasn't"},{"speaker":"Unknown","startTime":1432.109,"endTime":1437.839,"body":"for your bolo Handbook, we got"},{"speaker":"Unknown","startTime":1432.109,"endTime":1437.839,"body":"the salt and pepper shakers you"},{"speaker":"Unknown","startTime":1437.839,"endTime":1443.749,"body":"had listed and a full set still"},{"speaker":"Unknown","startTime":1437.839,"endTime":1443.749,"body":"in the box of the we don't have"},{"speaker":"Unknown","startTime":1443.749,"endTime":1447.409,"body":"them listed yet, since we just"},{"speaker":"Unknown","startTime":1443.749,"endTime":1447.409,"body":"got them today. But we are very"},{"speaker":"Unknown","startTime":1447.409,"endTime":1451.129,"body":"excited to find some things"},{"speaker":"Unknown","startTime":1447.409,"endTime":1451.129,"body":"other than clothing. We should"},{"speaker":"Unknown","startTime":1451.129,"endTime":1456.139,"body":"make some kind of profit since"},{"speaker":"Unknown","startTime":1451.129,"endTime":1456.139,"body":"we got them so cheap. We are"},{"speaker":"Unknown","startTime":1456.139,"endTime":1460.249,"body":"excited and now plan on going to"},{"speaker":"Unknown","startTime":1456.139,"endTime":1460.249,"body":"more garage sales, looking for"},{"speaker":"Unknown","startTime":1460.249,"endTime":1463.819,"body":"other items that weren't shown"},{"speaker":"Unknown","startTime":1460.249,"endTime":1463.819,"body":"in the book. Now that we have an"},{"speaker":"Unknown","startTime":1463.819,"endTime":1469.159,"body":"idea of what to look for, and"},{"speaker":"Unknown","startTime":1463.819,"endTime":1469.159,"body":"what we might sell. Although"},{"speaker":"Unknown","startTime":1469.159,"endTime":1472.159,"body":"it's still confusing when we"},{"speaker":"Unknown","startTime":1469.159,"endTime":1472.159,"body":"look at so much stuff to figure"},{"speaker":"Unknown","startTime":1472.159,"endTime":1476.419,"body":"out what else might actually"},{"speaker":"Unknown","startTime":1472.159,"endTime":1476.419,"body":"sell on eBay. Thanks again,"},{"speaker":"Unknown","startTime":1476.449,"endTime":1482.389,"body":"Linda. And then Mia posted this"},{"speaker":"Unknown","startTime":1476.449,"endTime":1482.389,"body":"in my facebook group. I used"},{"speaker":"Unknown","startTime":1482.419,"endTime":1486.499,"body":"Suzanne's bolo book at the"},{"speaker":"Unknown","startTime":1482.419,"endTime":1486.499,"body":"townwide yard sale this weekend"},{"speaker":"Unknown","startTime":1486.499,"endTime":1490.969,"body":"and I already found something"},{"speaker":"Unknown","startTime":1486.499,"endTime":1490.969,"body":"worth $42 that I would have"},{"speaker":"Unknown","startTime":1490.969,"endTime":1495.889,"body":"never picked up that almost pays"},{"speaker":"Unknown","startTime":1490.969,"endTime":1495.889,"body":"for the book with just one item."},{"speaker":"Unknown","startTime":1496.909,"endTime":1502.099,"body":"So folks are out there using"},{"speaker":"Unknown","startTime":1496.909,"endTime":1502.099,"body":"this handbook To study at home"},{"speaker":"Unknown","startTime":1502.099,"endTime":1505.459,"body":"and to refer to when they are"},{"speaker":"Unknown","startTime":1502.099,"endTime":1505.459,"body":"treasure hunting, and they're"},{"speaker":"Unknown","startTime":1505.459,"endTime":1509.299,"body":"finding things. So that's so"},{"speaker":"Unknown","startTime":1505.459,"endTime":1509.299,"body":"exciting that it's working. If"},{"speaker":"Unknown","startTime":1509.299,"endTime":1514.249,"body":"you don't have yours yet, the"},{"speaker":"Unknown","startTime":1509.299,"endTime":1514.249,"body":"link is below the podcast. And"},{"speaker":"Unknown","startTime":1514.249,"endTime":1519.499,"body":"now on to the main topic, my"},{"speaker":"Unknown","startTime":1514.249,"endTime":1519.499,"body":"disturbing experience on eBay"},{"speaker":"Unknown","startTime":1519.679,"endTime":1524.749,"body":"last week. And this probably"},{"speaker":"Unknown","startTime":1519.679,"endTime":1524.749,"body":"isn't news to a lot of you. But"},{"speaker":"Unknown","startTime":1525.559,"endTime":1528.709,"body":"since it was fresh in my mind, I"},{"speaker":"Unknown","startTime":1525.559,"endTime":1528.709,"body":"thought I would share this"},{"speaker":"Unknown","startTime":1528.709,"endTime":1534.199,"body":"because it was just so"},{"speaker":"Unknown","startTime":1528.709,"endTime":1534.199,"body":"frustrating. As sellers on eBay,"},{"speaker":"Unknown","startTime":1534.229,"endTime":1539.539,"body":"we are buyers too. And I was"},{"speaker":"Unknown","startTime":1534.229,"endTime":1539.539,"body":"shopping for a specific clothing"},{"speaker":"Unknown","startTime":1539.539,"endTime":1545.599,"body":"item and wanted to know the"},{"speaker":"Unknown","startTime":1539.539,"endTime":1545.599,"body":"measurements before I bought it."},{"speaker":"Unknown","startTime":1547.639,"endTime":1551.269,"body":"I would rather not have to"},{"speaker":"Unknown","startTime":1547.639,"endTime":1551.269,"body":"return it because it didn't fit."},{"speaker":"Unknown","startTime":1552.439,"endTime":1556.339,"body":"returns are just a hassle on the"},{"speaker":"Unknown","startTime":1552.439,"endTime":1556.339,"body":"seller side and on the buyer"},{"speaker":"Unknown","startTime":1556.339,"endTime":1563.239,"body":"side. So I began my search and"},{"speaker":"Unknown","startTime":1556.339,"endTime":1563.239,"body":"looked at about 10 listings, all"},{"speaker":"Unknown","startTime":1563.239,"endTime":1568.069,"body":"of which did not have"},{"speaker":"Unknown","startTime":1563.239,"endTime":1568.069,"body":"measurements. In fact, I could"},{"speaker":"Unknown","startTime":1568.069,"endTime":1572.899,"body":"tell that most of the listings"},{"speaker":"Unknown","startTime":1568.069,"endTime":1572.899,"body":"were posted from the eBay app,"},{"speaker":"Unknown","startTime":1573.409,"endTime":1578.239,"body":"because they had the generic"},{"speaker":"Unknown","startTime":1573.409,"endTime":1578.239,"body":"text in the description box that"},{"speaker":"Unknown","startTime":1578.269,"endTime":1584.119,"body":"just repeats the title and says,"},{"speaker":"Unknown","startTime":1578.269,"endTime":1584.119,"body":"condition is blank shipped with"},{"speaker":"Unknown","startTime":1584.119,"endTime":1589.759,"body":"USPS first class. So I have"},{"speaker":"Unknown","startTime":1584.119,"endTime":1589.759,"body":"nothing against sellers who"},{"speaker":"Unknown","startTime":1589.759,"endTime":1597.649,"body":"lists from the app. But my"},{"speaker":"Unknown","startTime":1589.759,"endTime":1597.649,"body":"feeling is that most don't"},{"speaker":"Unknown","startTime":1597.829,"endTime":1601.249,"body":"include much of a description,"},{"speaker":"Unknown","startTime":1597.829,"endTime":1601.249,"body":"that's been my experience."},{"speaker":"Unknown","startTime":1601.249,"endTime":1605.059,"body":"They're just listing from that"},{"speaker":"Unknown","startTime":1601.249,"endTime":1605.059,"body":"app, trying to get that listing"},{"speaker":"Unknown","startTime":1605.059,"endTime":1608.899,"body":"up as fast as they can, as much"},{"speaker":"Unknown","startTime":1605.059,"endTime":1608.899,"body":"as they can as fast as they can"},{"speaker":"Unknown","startTime":1608.899,"endTime":1614.749,"body":"in a day. And most don't know"},{"speaker":"Unknown","startTime":1608.899,"endTime":1614.749,"body":"that the app is limited in"},{"speaker":"Unknown","startTime":1614.749,"endTime":1620.629,"body":"functionality, which means the"},{"speaker":"Unknown","startTime":1614.749,"endTime":1620.629,"body":"listing is inferior to listings"},{"speaker":"Unknown","startTime":1620.629,"endTime":1625.519,"body":"created on the full desktop"},{"speaker":"Unknown","startTime":1620.629,"endTime":1625.519,"body":"site. While the app is"},{"speaker":"Unknown","startTime":1625.519,"endTime":1630.169,"body":"definitely getting better, it is"},{"speaker":"Unknown","startTime":1625.519,"endTime":1630.169,"body":"still limited and cannot do"},{"speaker":"Unknown","startTime":1630.169,"endTime":1636.469,"body":"everything the full site can do."},{"speaker":"Unknown","startTime":1630.169,"endTime":1636.469,"body":"And it's not intended to apps"},{"speaker":"Unknown","startTime":1636.469,"endTime":1640.249,"body":"are limited in nature, they"},{"speaker":"Unknown","startTime":1636.469,"endTime":1640.249,"body":"don't have as many options as"},{"speaker":"Unknown","startTime":1640.249,"endTime":1645.049,"body":"the full site. So if you are"},{"speaker":"Unknown","startTime":1640.249,"endTime":1645.049,"body":"listing from the app, your"},{"speaker":"Unknown","startTime":1645.049,"endTime":1649.549,"body":"listings are not as complete as"},{"speaker":"Unknown","startTime":1645.049,"endTime":1649.549,"body":"listings from the full site,"},{"speaker":"Unknown","startTime":1650.119,"endTime":1656.479,"body":"which means you are more likely"},{"speaker":"Unknown","startTime":1650.119,"endTime":1656.479,"body":"missing sales, because your"},{"speaker":"Unknown","startTime":1656.479,"endTime":1664.159,"body":"listings are somewhat incomplete"},{"speaker":"Unknown","startTime":1656.479,"endTime":1664.159,"body":"in comparison. So you can tell"},{"speaker":"Unknown","startTime":1664.159,"endTime":1670.279,"body":"when an item is listed from the"},{"speaker":"Unknown","startTime":1664.159,"endTime":1670.279,"body":"app. And I'm not going to make"},{"speaker":"Unknown","startTime":1670.279,"endTime":1675.799,"body":"any kind of blanket judgments"},{"speaker":"Unknown","startTime":1670.279,"endTime":1675.799,"body":"across all people. But I just"},{"speaker":"Unknown","startTime":1675.799,"endTime":1681.079,"body":"know some sellers that list from"},{"speaker":"Unknown","startTime":1675.799,"endTime":1681.079,"body":"the app. It's all about volume"},{"speaker":"Unknown","startTime":1681.079,"endTime":1686.179,"body":"and how fast they can do it. So"},{"speaker":"Unknown","startTime":1681.079,"endTime":1686.179,"body":"they're not including anything"},{"speaker":"Unknown","startTime":1686.179,"endTime":1689.839,"body":"in that description area."},{"speaker":"Unknown","startTime":1686.179,"endTime":1689.839,"body":"They're just allowing whatever"},{"speaker":"Unknown","startTime":1689.839,"endTime":1693.229,"body":"is popped in there. The script"},{"speaker":"Unknown","startTime":1693.289,"endTime":1697.879,"body":"so to speak. And you can tell"},{"speaker":"Unknown","startTime":1693.289,"endTime":1697.879,"body":"when you go look at listings"},{"speaker":"Unknown","startTime":1697.879,"endTime":1698.299,"body":"that"},{"speaker":"Unknown","startTime":1700.16,"endTime":1703.07,"body":"that script is there. And so"},{"speaker":"Unknown","startTime":1700.16,"endTime":1703.07,"body":"that's where it's coming from."},{"speaker":"Unknown","startTime":1703.73,"endTime":1707.99,"body":"It just repeats the title and"},{"speaker":"Unknown","startTime":1703.73,"endTime":1707.99,"body":"says condition is whatever you"},{"speaker":"Unknown","startTime":1707.99,"endTime":1712.64,"body":"picked, shipped with USPS, and"},{"speaker":"Unknown","startTime":1707.99,"endTime":1712.64,"body":"then whatever the class of mail"},{"speaker":"Unknown","startTime":1712.64,"endTime":1718.55,"body":"is. So all of that being said"},{"speaker":"Unknown","startTime":1712.64,"endTime":1718.55,"body":"back to the story. I continued"},{"speaker":"Unknown","startTime":1718.55,"endTime":1723.11,"body":"shopping. And it just became a"},{"speaker":"Unknown","startTime":1718.55,"endTime":1723.11,"body":"challenge to find listings with"},{"speaker":"Unknown","startTime":1723.11,"endTime":1729.47,"body":"measurements. I always try to"},{"speaker":"Unknown","startTime":1723.11,"endTime":1729.47,"body":"buy items on eBay. for personal"},{"speaker":"Unknown","startTime":1729.47,"endTime":1734.63,"body":"use. I always look there first,"},{"speaker":"Unknown","startTime":1729.47,"endTime":1734.63,"body":"to support the eBay community."},{"speaker":"Unknown","startTime":1735.47,"endTime":1740.66,"body":"Because I'm part of that"},{"speaker":"Unknown","startTime":1735.47,"endTime":1740.66,"body":"community. And I went through 25"},{"speaker":"Unknown","startTime":1740.66,"endTime":1743.93,"body":"listings. Before I found one"},{"speaker":"Unknown","startTime":1743.96,"endTime":1745.13,"body":"with measurements,"},{"speaker":"Unknown","startTime":1745.4,"endTime":1746.27,"body":"I decided to"},{"speaker":"Unknown","startTime":1746.27,"endTime":1752.33,"body":"message those 25 sellers that"},{"speaker":"Unknown","startTime":1746.27,"endTime":1752.33,"body":"had an item I would buy and ask"},{"speaker":"Unknown","startTime":1752.33,"endTime":1757.55,"body":"for measurements just to see"},{"speaker":"Unknown","startTime":1752.33,"endTime":1757.55,"body":"what would happen. And I was"},{"speaker":"Unknown","startTime":1757.55,"endTime":1763.16,"body":"horrified by a few things."},{"speaker":"Unknown","startTime":1757.55,"endTime":1763.16,"body":"First, the language on some of"},{"speaker":"Unknown","startTime":1763.16,"endTime":1768.17,"body":"these listings. And it's no"},{"speaker":"Unknown","startTime":1763.16,"endTime":1768.17,"body":"wonder some sellers are"},{"speaker":"Unknown","startTime":1768.17,"endTime":1773.21,"body":"complaining about slow sales or"},{"speaker":"Unknown","startTime":1768.17,"endTime":1773.21,"body":"no sales. Let me quote some of"},{"speaker":"Unknown","startTime":1773.21,"endTime":1779.33,"body":"the language on some of these"},{"speaker":"Unknown","startTime":1773.21,"endTime":1779.33,"body":"listings that I came across. No"},{"speaker":"Unknown","startTime":1779.33,"endTime":1785.36,"body":"returns under any circumstances."},{"speaker":"Unknown","startTime":1779.33,"endTime":1785.36,"body":"Okay, that's not even true based"},{"speaker":"Unknown","startTime":1785.36,"endTime":1791.9,"body":"on the eBay guarantee. So"},{"speaker":"Unknown","startTime":1785.36,"endTime":1791.9,"body":"sellers with this verbiage don't"},{"speaker":"Unknown","startTime":1791.9,"endTime":1798.05,"body":"even know eBay policies. That"},{"speaker":"Unknown","startTime":1791.9,"endTime":1798.05,"body":"type of language creates a hard"},{"speaker":"Unknown","startTime":1798.08,"endTime":1803.51,"body":"no for me I would never buy from"},{"speaker":"Unknown","startTime":1798.08,"endTime":1803.51,"body":"a seller who isn't willing to"},{"speaker":"Unknown","startTime":1803.51,"endTime":1807.14,"body":"work with me, especially on a"},{"speaker":"Unknown","startTime":1803.51,"endTime":1807.14,"body":"clothing item. All clothing"},{"speaker":"Unknown","startTime":1807.14,"endTime":1811.4,"body":"brands run differently. And if"},{"speaker":"Unknown","startTime":1807.14,"endTime":1811.4,"body":"they have any kind of stretch,"},{"speaker":"Unknown","startTime":1811.46,"endTime":1815.39,"body":"they may fit differently. And"},{"speaker":"Unknown","startTime":1811.46,"endTime":1815.39,"body":"especially when you're buying"},{"speaker":"Unknown","startTime":1815.42,"endTime":1820.55,"body":"Pre Owned clothing, it may have"},{"speaker":"Unknown","startTime":1815.42,"endTime":1820.55,"body":"shrunk due to washing, or"},{"speaker":"Unknown","startTime":1820.55,"endTime":1827.09,"body":"stretched due to a person"},{"speaker":"Unknown","startTime":1820.55,"endTime":1827.09,"body":"wearing it. That's one reason I"},{"speaker":"Unknown","startTime":1827.09,"endTime":1830.93,"body":"always provide measurements on"},{"speaker":"Unknown","startTime":1827.09,"endTime":1830.93,"body":"Pre Owned clothing is because it"},{"speaker":"Unknown","startTime":1830.93,"endTime":1834.08,"body":"may not measure the same as a"},{"speaker":"Unknown","startTime":1830.93,"endTime":1834.08,"body":"brand new one because it's been"},{"speaker":"Unknown","startTime":1834.08,"endTime":1839.39,"body":"washed and worn. But the"},{"speaker":"Unknown","startTime":1834.08,"endTime":1839.39,"body":"verbiage, no returns under any"},{"speaker":"Unknown","startTime":1839.39,"endTime":1843.92,"body":"circumstances, is just like"},{"speaker":"Unknown","startTime":1839.39,"endTime":1843.92,"body":"slamming a door in a buyers"},{"speaker":"Unknown","startTime":1843.92,"endTime":1847.67,"body":"face. Who would buy from a"},{"speaker":"Unknown","startTime":1843.92,"endTime":1847.67,"body":"seller who says this?"},{"speaker":"Unknown","startTime":1848.089,"endTime":1850.369,"body":"Not me. Okay, the"},{"speaker":"Unknown","startTime":1850.37,"endTime":1855.59,"body":"next verbiage that was off"},{"speaker":"Unknown","startTime":1850.37,"endTime":1855.59,"body":"putting was we only ship on"},{"speaker":"Unknown","startTime":1855.59,"endTime":1859.55,"body":"Tuesdays and Fridays, if you"},{"speaker":"Unknown","startTime":1855.59,"endTime":1859.55,"body":"need it sooner do not buy it."},{"speaker":"Unknown","startTime":1861.17,"endTime":1861.8,"body":"Okay,"},{"speaker":"Unknown","startTime":1862.16,"endTime":1866.87,"body":"really, I completely understand"},{"speaker":"Unknown","startTime":1862.16,"endTime":1866.87,"body":"running a part time eBay"},{"speaker":"Unknown","startTime":1866.87,"endTime":1871.13,"body":"business and not being able to"},{"speaker":"Unknown","startTime":1866.87,"endTime":1871.13,"body":"ship every day. In fact, I've"},{"speaker":"Unknown","startTime":1871.13,"endTime":1874.79,"body":"changed my handling time to two"},{"speaker":"Unknown","startTime":1871.13,"endTime":1874.79,"body":"days just to take a little bit"},{"speaker":"Unknown","startTime":1874.79,"endTime":1879.41,"body":"of the stress off. But this"},{"speaker":"Unknown","startTime":1874.79,"endTime":1879.41,"body":"language is not customer"},{"speaker":"Unknown","startTime":1879.41,"endTime":1885.05,"body":"friendly. First of all, you can"},{"speaker":"Unknown","startTime":1879.41,"endTime":1885.05,"body":"change your handling time to"},{"speaker":"Unknown","startTime":1885.05,"endTime":1889.1,"body":"whatever you need to correspond"},{"speaker":"Unknown","startTime":1885.05,"endTime":1889.1,"body":"with the days you ship. So in"},{"speaker":"Unknown","startTime":1889.1,"endTime":1892.46,"body":"this case, if you had three day"},{"speaker":"Unknown","startTime":1889.1,"endTime":1892.46,"body":"handling, which is three"},{"speaker":"Unknown","startTime":1892.46,"endTime":1898.34,"body":"business days, that would work."},{"speaker":"Unknown","startTime":1892.46,"endTime":1898.34,"body":"And a seller that flat out says"},{"speaker":"Unknown","startTime":1898.37,"endTime":1903.41,"body":"do not buy. I mean I'm trying to"},{"speaker":"Unknown","startTime":1898.37,"endTime":1903.41,"body":"give somebody my money. And"},{"speaker":"Unknown","startTime":1903.41,"endTime":1907.22,"body":"they're talking to me like this."},{"speaker":"Unknown","startTime":1903.41,"endTime":1907.22,"body":"And these are probably the same"},{"speaker":"Unknown","startTime":1907.22,"endTime":1913.19,"body":"people who complain about slow"},{"speaker":"Unknown","startTime":1907.22,"endTime":1913.19,"body":"sales are no sales, or the"},{"speaker":"Unknown","startTime":1913.19,"endTime":1918.05,"body":"overused eBay sucks remark."},{"speaker":"Unknown","startTime":1913.19,"endTime":1918.05,"body":"Because you can't talk to people"},{"speaker":"Unknown","startTime":1918.05,"endTime":1923.48,"body":"like this and expect them to"},{"speaker":"Unknown","startTime":1918.05,"endTime":1923.48,"body":"give you their money. Now this"},{"speaker":"Unknown","startTime":1923.48,"endTime":1928.97,"body":"one really bothers me. This"},{"speaker":"Unknown","startTime":1923.48,"endTime":1928.97,"body":"verbiage, no international"},{"speaker":"Unknown","startTime":1928.97,"endTime":1932.12,"body":"shipping and no shipping to"},{"speaker":"Unknown","startTime":1928.97,"endTime":1932.12,"body":"military addresses. If you"},{"speaker":"Unknown","startTime":1932.12,"endTime":1935.57,"body":"purchase and you are"},{"speaker":"Unknown","startTime":1932.12,"endTime":1935.57,"body":"international or military, the"},{"speaker":"Unknown","startTime":1935.57,"endTime":1939.68,"body":"sale will be canceled and your"},{"speaker":"Unknown","startTime":1935.57,"endTime":1939.68,"body":"money refunded. This was an"},{"speaker":"Unknown","startTime":1939.68,"endTime":1945.29,"body":"actual policy on a listing. And"},{"speaker":"Unknown","startTime":1939.68,"endTime":1945.29,"body":"I mean, this is just completely"},{"speaker":"Unknown","startTime":1945.29,"endTime":1949.73,"body":"insane. saying this is like"},{"speaker":"Unknown","startTime":1945.29,"endTime":1949.73,"body":"saying, I don't want to make"},{"speaker":"Unknown","startTime":1949.73,"endTime":1955.46,"body":"more money. Let me tackle the"},{"speaker":"Unknown","startTime":1949.73,"endTime":1955.46,"body":"military address issue first."},{"speaker":"Unknown","startTime":1956.27,"endTime":1961.67,"body":"There is absolutely no reason"},{"speaker":"Unknown","startTime":1956.27,"endTime":1961.67,"body":"not to ship to military"},{"speaker":"Unknown","startTime":1961.76,"endTime":1966.47,"body":"addresses. I mean, come on"},{"speaker":"Unknown","startTime":1961.76,"endTime":1966.47,"body":"people. These are our servicemen"},{"speaker":"Unknown","startTime":1966.47,"endTime":1970.73,"body":"and women. They are stationed"},{"speaker":"Unknown","startTime":1966.47,"endTime":1970.73,"body":"all over the world. And they"},{"speaker":"Unknown","startTime":1970.73,"endTime":1973.91,"body":"just want stuff from home that"},{"speaker":"Unknown","startTime":1970.73,"endTime":1973.91,"body":"they can't get where they are."},{"speaker":"Unknown","startTime":1974.81,"endTime":1980.12,"body":"They and their families need our"},{"speaker":"Unknown","startTime":1974.81,"endTime":1980.12,"body":"support. Military addresses are"},{"speaker":"Unknown","startTime":1980.12,"endTime":1986.12,"body":"within the USPS. So isn't"},{"speaker":"Unknown","startTime":1980.12,"endTime":1986.12,"body":"anything different? Saying no"},{"speaker":"Unknown","startTime":1986.12,"endTime":1991.13,"body":"shipping to military addresses"},{"speaker":"Unknown","startTime":1986.12,"endTime":1991.13,"body":"is just a slap in the face to"},{"speaker":"Unknown","startTime":1991.13,"endTime":1996.77,"body":"our service people. And let me"},{"speaker":"Unknown","startTime":1991.13,"endTime":1996.77,"body":"tell you a personal experience."},{"speaker":"Unknown","startTime":1998.03,"endTime":2003.61,"body":"I'll refer back to the love of"},{"speaker":"Unknown","startTime":1998.03,"endTime":2003.61,"body":"my life who died in 2020, who I"},{"speaker":"Unknown","startTime":2003.61,"endTime":2009.25,"body":"was with for over 10 years. He"},{"speaker":"Unknown","startTime":2003.61,"endTime":2009.25,"body":"served in both Vietnam and the"},{"speaker":"Unknown","startTime":2009.25,"endTime":2015.37,"body":"Persian Gulf. He was a bit older"},{"speaker":"Unknown","startTime":2009.25,"endTime":2015.37,"body":"than me, which is one reason I"},{"speaker":"Unknown","startTime":2015.37,"endTime":2018.52,"body":"found him so interesting,"},{"speaker":"Unknown","startTime":2015.37,"endTime":2018.52,"body":"because he had so many life"},{"speaker":"Unknown","startTime":2018.52,"endTime":2025.51,"body":"experiences to talk about. But"},{"speaker":"Unknown","startTime":2018.52,"endTime":2025.51,"body":"he was in both the army and then"},{"speaker":"Unknown","startTime":2025.54,"endTime":2029.41,"body":"the Navy. And he helped me"},{"speaker":"Unknown","startTime":2025.54,"endTime":2029.41,"body":"understand the importance of"},{"speaker":"Unknown","startTime":2029.41,"endTime":2034.69,"body":"supporting the military through"},{"speaker":"Unknown","startTime":2029.41,"endTime":2034.69,"body":"selling online. Back in the day,"},{"speaker":"Unknown","startTime":2034.69,"endTime":2038.23,"body":"if you were stationed overseas,"},{"speaker":"Unknown","startTime":2034.69,"endTime":2038.23,"body":"good luck finding things from"},{"speaker":"Unknown","startTime":2038.23,"endTime":2043.87,"body":"home or getting someone to ship"},{"speaker":"Unknown","startTime":2038.23,"endTime":2043.87,"body":"them to you. Now, everyone"},{"speaker":"Unknown","startTime":2043.87,"endTime":2048.34,"body":"pretty much has a mobile phone"},{"speaker":"Unknown","startTime":2043.87,"endTime":2048.34,"body":"and can order anything they want"},{"speaker":"Unknown","startTime":2048.37,"endTime":2053.05,"body":"from anywhere in the world. And"},{"speaker":"Unknown","startTime":2048.37,"endTime":2053.05,"body":"I have personally shipped things"},{"speaker":"Unknown","startTime":2053.53,"endTime":2059.35,"body":"to aircraft carriers,"},{"speaker":"Unknown","startTime":2053.53,"endTime":2059.35,"body":"submarines, air bases, and to"},{"speaker":"Unknown","startTime":2059.35,"endTime":2063.88,"body":"countries I've never even heard"},{"speaker":"Unknown","startTime":2059.35,"endTime":2063.88,"body":"of. So yes, I am passionate"},{"speaker":"Unknown","startTime":2063.88,"endTime":2069.31,"body":"about this. It's a small thing"},{"speaker":"Unknown","startTime":2063.88,"endTime":2069.31,"body":"to print out a shipping label"},{"speaker":"Unknown","startTime":2069.52,"endTime":2073.48,"body":"and send something to our"},{"speaker":"Unknown","startTime":2069.52,"endTime":2073.48,"body":"service people. There's no"},{"speaker":"Unknown","startTime":2073.48,"endTime":2079.33,"body":"reason you can't. And if you've"},{"speaker":"Unknown","startTime":2073.48,"endTime":2079.33,"body":"been following me for any length"},{"speaker":"Unknown","startTime":2079.33,"endTime":2082.63,"body":"of time, you already know my"},{"speaker":"Unknown","startTime":2079.33,"endTime":2082.63,"body":"speech about international"},{"speaker":"Unknown","startTime":2082.63,"endTime":2087.91,"body":"customers. So if you haven't"},{"speaker":"Unknown","startTime":2082.63,"endTime":2087.91,"body":"heard this yet, think about it."},{"speaker":"Unknown","startTime":2089.17,"endTime":2092.95,"body":"Here's the math. There are over"},{"speaker":"Unknown","startTime":2089.17,"endTime":2092.95,"body":"7 billion people in the world."},{"speaker":"Unknown","startTime":2094.0,"endTime":2101.2,"body":"1.2 billion live in developed"},{"speaker":"Unknown","startTime":2094.0,"endTime":2101.2,"body":"industrialized countries. They"},{"speaker":"Unknown","startTime":2101.2,"endTime":2108.13,"body":"probably have technology and can"},{"speaker":"Unknown","startTime":2101.2,"endTime":2108.13,"body":"buy online. There are only 328"},{"speaker":"Unknown","startTime":2108.16,"endTime":2112.42,"body":"million people living in the"},{"speaker":"Unknown","startTime":2108.16,"endTime":2112.42,"body":"United States. So if you are not"},{"speaker":"Unknown","startTime":2112.42,"endTime":2117.07,"body":"offering international shipping,"},{"speaker":"Unknown","startTime":2112.42,"endTime":2117.07,"body":"you are missing opportunities to"},{"speaker":"Unknown","startTime":2117.07,"endTime":2121.63,"body":"sell to an enormous amount of"},{"speaker":"Unknown","startTime":2117.07,"endTime":2121.63,"body":"people who are online, waiting"},{"speaker":"Unknown","startTime":2121.63,"endTime":2126.91,"body":"to buy. And eBay has made"},{"speaker":"Unknown","startTime":2121.63,"endTime":2126.91,"body":"international shipping so easy."},{"speaker":"Unknown","startTime":2127.18,"endTime":2131.83,"body":"With the standard international"},{"speaker":"Unknown","startTime":2127.18,"endTime":2131.83,"body":"shipping program. We live in a"},{"speaker":"Unknown","startTime":2131.83,"endTime":2136.12,"body":"global economy. If you want to"},{"speaker":"Unknown","startTime":2131.83,"endTime":2136.12,"body":"grow your business, you have to"},{"speaker":"Unknown","startTime":2136.12,"endTime":2141.7,"body":"think globally, not locally. And"},{"speaker":"Unknown","startTime":2136.12,"endTime":2141.7,"body":"adding international shipping is"},{"speaker":"Unknown","startTime":2141.7,"endTime":2147.25,"body":"one thing you can do to increase"},{"speaker":"Unknown","startTime":2141.7,"endTime":2147.25,"body":"sales quickly. Just by bulk"},{"speaker":"Unknown","startTime":2147.25,"endTime":2154.51,"body":"editing your listings. Okay, the"},{"speaker":"Unknown","startTime":2147.25,"endTime":2154.51,"body":"next verbiage in a listing was"},{"speaker":"Unknown","startTime":2154.84,"endTime":2159.04,"body":"we only leave feedback after you"},{"speaker":"Unknown","startTime":2154.84,"endTime":2159.04,"body":"do. So if you want feedback,"},{"speaker":"Unknown","startTime":2159.07,"endTime":2165.46,"body":"you need to leave it for us"},{"speaker":"Unknown","startTime":2159.07,"endTime":2165.46,"body":"first. I mean, is this statement"},{"speaker":"Unknown","startTime":2165.46,"endTime":2170.86,"body":"even necessary? This says to me,"},{"speaker":"Unknown","startTime":2165.46,"endTime":2170.86,"body":"we are entitled, and we are on a"},{"speaker":"Unknown","startTime":2170.86,"endTime":2175.81,"body":"power trip on eBay and we like"},{"speaker":"Unknown","startTime":2170.86,"endTime":2175.81,"body":"bossing you around. So when you"},{"speaker":"Unknown","startTime":2175.81,"endTime":2180.4,"body":"have policies like this,"},{"speaker":"Unknown","startTime":2175.81,"endTime":2180.4,"body":"speaking to prospective buyers,"},{"speaker":"Unknown","startTime":2180.64,"endTime":2185.14,"body":"like a prison warden or a drill"},{"speaker":"Unknown","startTime":2180.64,"endTime":2185.14,"body":"sergeant, don't expect to sell a"},{"speaker":"Unknown","startTime":2185.14,"endTime":2190.36,"body":"lot of items. This kind of"},{"speaker":"Unknown","startTime":2185.14,"endTime":2190.36,"body":"language is rude, intimidating,"},{"speaker":"Unknown","startTime":2190.57,"endTime":2196.03,"body":"unprofessional, and not customer"},{"speaker":"Unknown","startTime":2190.57,"endTime":2196.03,"body":"friendly. Also, keep in mind"},{"speaker":"Unknown","startTime":2196.27,"endTime":2201.31,"body":"that selling on ebay is a"},{"speaker":"Unknown","startTime":2196.27,"endTime":2201.31,"body":"privilege, not a right. Buyers"},{"speaker":"Unknown","startTime":2201.31,"endTime":2205.0,"body":"don't have to choose you. And"},{"speaker":"Unknown","startTime":2201.31,"endTime":2205.0,"body":"they probably won't if you are"},{"speaker":"Unknown","startTime":2205.0,"endTime":2210.01,"body":"barking out orders like this."},{"speaker":"Unknown","startTime":2205.0,"endTime":2210.01,"body":"Okay, now here's the real"},{"speaker":"Unknown","startTime":2210.01,"endTime":2215.5,"body":"horrifying part. Well,"},{"speaker":"Unknown","startTime":2210.01,"endTime":2215.5,"body":"horrifying to me as a seller on"},{"speaker":"Unknown","startTime":2215.53,"endTime":2222.82,"body":"eBay for nearly 20 years. Only"},{"speaker":"Unknown","startTime":2215.53,"endTime":2222.82,"body":"four of the 25 sellers I"},{"speaker":"Unknown","startTime":2222.82,"endTime":2227.98,"body":"messaged, even bothered to"},{"speaker":"Unknown","startTime":2222.82,"endTime":2227.98,"body":"answer with the requested"},{"speaker":"Unknown","startTime":2227.98,"endTime":2235.84,"body":"information. I was just asking"},{"speaker":"Unknown","startTime":2227.98,"endTime":2235.84,"body":"for measurements. So 16% of the"},{"speaker":"Unknown","startTime":2235.84,"endTime":2241.54,"body":"sellers asked, replied, and"},{"speaker":"Unknown","startTime":2235.84,"endTime":2241.54,"body":"that's pretty shocking. I guess"},{"speaker":"Unknown","startTime":2241.54,"endTime":2246.13,"body":"those people just didn't want"},{"speaker":"Unknown","startTime":2241.54,"endTime":2246.13,"body":"sales. How can you expect to"},{"speaker":"Unknown","startTime":2246.13,"endTime":2249.97,"body":"succeed in a business? Even if"},{"speaker":"Unknown","startTime":2246.13,"endTime":2249.97,"body":"it is a part"},{"speaker":"Unknown","startTime":2249.97,"endTime":2255.31,"body":"time hobby type business? When"},{"speaker":"Unknown","startTime":2249.97,"endTime":2255.31,"body":"you don't even respond to people"},{"speaker":"Unknown","startTime":2255.34,"endTime":2259.24,"body":"who want to give you their"},{"speaker":"Unknown","startTime":2255.34,"endTime":2259.24,"body":"money? This just baffles me."},{"speaker":"Unknown","startTime":2260.56,"endTime":2268.99,"body":"Now, the answers that I did get"},{"speaker":"Unknown","startTime":2260.56,"endTime":2268.99,"body":"before answers were completely"},{"speaker":"Unknown","startTime":2268.99,"endTime":2274.12,"body":"lame. One seller said and I"},{"speaker":"Unknown","startTime":2268.99,"endTime":2274.12,"body":"quote from the exact message"},{"speaker":"Unknown","startTime":2274.12,"endTime":2279.04,"body":"sent. Sorry, we don't do that."},{"speaker":"Unknown","startTime":2274.12,"endTime":2279.04,"body":"If it doesn't fit, you can"},{"speaker":"Unknown","startTime":2279.04,"endTime":2286.72,"body":"return it. Okay, really. You"},{"speaker":"Unknown","startTime":2279.04,"endTime":2286.72,"body":"can't even send measurements if"},{"speaker":"Unknown","startTime":2286.72,"endTime":2292.69,"body":"asked. This showed zero effort"},{"speaker":"Unknown","startTime":2286.72,"endTime":2292.69,"body":"to accommodate a waiting"},{"speaker":"Unknown","startTime":2292.72,"endTime":2299.59,"body":"customer. Another response was,"},{"speaker":"Unknown","startTime":2292.72,"endTime":2299.59,"body":"oh, I don't have a measuring"},{"speaker":"Unknown","startTime":2299.59,"endTime":2309.25,"body":"tape. Sorry. Okay, again,"},{"speaker":"Unknown","startTime":2299.59,"endTime":2309.25,"body":"really. You have a possible"},{"speaker":"Unknown","startTime":2309.25,"endTime":2313.45,"body":"buyer in hand and you can't come"},{"speaker":"Unknown","startTime":2309.25,"endTime":2313.45,"body":"up with a way to provide"},{"speaker":"Unknown","startTime":2313.45,"endTime":2318.52,"body":"measurements, no ruler, or"},{"speaker":"Unknown","startTime":2313.45,"endTime":2318.52,"body":"yardstick or measuring tape in"},{"speaker":"Unknown","startTime":2318.52,"endTime":2322.42,"body":"the house. You can't ask a"},{"speaker":"Unknown","startTime":2318.52,"endTime":2322.42,"body":"neighbor to borrow one. You"},{"speaker":"Unknown","startTime":2322.42,"endTime":2326.17,"body":"can't run out to the store and"},{"speaker":"Unknown","startTime":2322.42,"endTime":2326.17,"body":"buy a measuring tape for $1. So"},{"speaker":"Unknown","startTime":2326.17,"endTime":2330.76,"body":"you can answer a question and"},{"speaker":"Unknown","startTime":2326.17,"endTime":2330.76,"body":"possibly get a sale. You can get"},{"speaker":"Unknown","startTime":2330.76,"endTime":2334.36,"body":"measuring tapes pretty much"},{"speaker":"Unknown","startTime":2330.76,"endTime":2334.36,"body":"anywhere drugstores Walmart,"},{"speaker":"Unknown","startTime":2334.39,"endTime":2338.08,"body":"Target, some grocery stores even"},{"speaker":"Unknown","startTime":2334.39,"endTime":2338.08,"body":"have them in the laundry"},{"speaker":"Unknown","startTime":2338.08,"endTime":2345.34,"body":"section. So I just I don't even"},{"speaker":"Unknown","startTime":2338.08,"endTime":2345.34,"body":"know what that was. I don't have"},{"speaker":"Unknown","startTime":2345.34,"endTime":2347.53,"body":"a measuring tape. So I'm not"},{"speaker":"Unknown","startTime":2345.34,"endTime":2347.53,"body":"going to be able to give you"},{"speaker":"Unknown","startTime":2347.53,"endTime":2353.8,"body":"this information and take your"},{"speaker":"Unknown","startTime":2347.53,"endTime":2353.8,"body":"money. Okay, another answer I"},{"speaker":"Unknown","startTime":2353.8,"endTime":2359.41,"body":"got was this item stretches. So"},{"speaker":"Unknown","startTime":2353.8,"endTime":2359.41,"body":"it really depends on how it fits"},{"speaker":"Unknown","startTime":2359.41,"endTime":2363.01,"body":"on you. You can return it if it"},{"speaker":"Unknown","startTime":2359.41,"endTime":2363.01,"body":"doesn't fit, but you'll have to"},{"speaker":"Unknown","startTime":2363.01,"endTime":2368.98,"body":"pay for the return. So remember,"},{"speaker":"Unknown","startTime":2363.01,"endTime":2368.98,"body":"in the exorcist when the girl's"},{"speaker":"Unknown","startTime":2368.98,"endTime":2375.97,"body":"head just spun all the way"},{"speaker":"Unknown","startTime":2368.98,"endTime":2375.97,"body":"around. I'm pretty sure my head"},{"speaker":"Unknown","startTime":2375.97,"endTime":2382.21,"body":"did that at this point. Talk"},{"speaker":"Unknown","startTime":2375.97,"endTime":2382.21,"body":"about circular logic. You aren't"},{"speaker":"Unknown","startTime":2382.21,"endTime":2386.26,"body":"going to provide measurements."},{"speaker":"Unknown","startTime":2382.21,"endTime":2386.26,"body":"The information I need to"},{"speaker":"Unknown","startTime":2386.26,"endTime":2390.46,"body":"purchase this item. But if it"},{"speaker":"Unknown","startTime":2386.26,"endTime":2390.46,"body":"doesn't fit, I have to pay to"},{"speaker":"Unknown","startTime":2390.46,"endTime":2396.19,"body":"return it. So no, that is"},{"speaker":"Unknown","startTime":2390.46,"endTime":2396.19,"body":"another lost sale. Okay and the"},{"speaker":"Unknown","startTime":2396.19,"endTime":2400.24,"body":"fourth person sent photos of a"},{"speaker":"Unknown","startTime":2396.19,"endTime":2400.24,"body":"measuring tape laying across The"},{"speaker":"Unknown","startTime":2400.24,"endTime":2404.17,"body":"item, no words and the message,"},{"speaker":"Unknown","startTime":2400.24,"endTime":2404.17,"body":"just these pictures."},{"speaker":"Unknown","startTime":2405.52,"endTime":2409.81,"body":"But the garment was wrinkled."},{"speaker":"Unknown","startTime":2405.52,"endTime":2409.81,"body":"And the tape wasn't really"},{"speaker":"Unknown","startTime":2409.81,"endTime":2415.18,"body":"positioned correctly. And I just"},{"speaker":"Unknown","startTime":2409.81,"endTime":2415.18,"body":"did not have any faith in that"},{"speaker":"Unknown","startTime":2415.18,"endTime":2416.08,"body":"information."},{"speaker":"Unknown","startTime":2416.44,"endTime":2422.11,"body":"So I did not even purchase the"},{"speaker":"Unknown","startTime":2416.44,"endTime":2422.11,"body":"item I was looking for I gave"},{"speaker":"Unknown","startTime":2422.11,"endTime":2422.5,"body":"up."},{"speaker":"Unknown","startTime":2423.4,"endTime":2424.06,"body":"And"},{"speaker":"Unknown","startTime":2424.57,"endTime":2430.42,"body":"that's a terrible thing to say."},{"speaker":"Unknown","startTime":2424.57,"endTime":2430.42,"body":"Coming from me, someone who has"},{"speaker":"Unknown","startTime":2430.42,"endTime":2435.58,"body":"spent so much time selling on"},{"speaker":"Unknown","startTime":2430.42,"endTime":2435.58,"body":"ebay and trying to do everything"},{"speaker":"Unknown","startTime":2435.58,"endTime":2438.73,"body":"the right way and trying to"},{"speaker":"Unknown","startTime":2435.58,"endTime":2438.73,"body":"accommodate customers and trying"},{"speaker":"Unknown","startTime":2438.73,"endTime":2444.88,"body":"to teach people how to do this"},{"speaker":"Unknown","startTime":2438.73,"endTime":2444.88,"body":"business correctly, to just, you"},{"speaker":"Unknown","startTime":2444.88,"endTime":2448.18,"body":"know, surrender and just walk"},{"speaker":"Unknown","startTime":2444.88,"endTime":2448.18,"body":"away from my computer and just"},{"speaker":"Unknown","startTime":2448.18,"endTime":2450.4,"body":"say, forget it, I'll have to"},{"speaker":"Unknown","startTime":2448.18,"endTime":2450.4,"body":"figure out something else."},{"speaker":"Unknown","startTime":2451.03,"endTime":2456.07,"body":"That's why this was so"},{"speaker":"Unknown","startTime":2451.03,"endTime":2456.07,"body":"horrifying. Another thing that"},{"speaker":"Unknown","startTime":2456.07,"endTime":2460.78,"body":"really bothered me was the"},{"speaker":"Unknown","startTime":2456.07,"endTime":2460.78,"body":"general public may lump all eBay"},{"speaker":"Unknown","startTime":2460.78,"endTime":2465.43,"body":"sellers into one category. So we"},{"speaker":"Unknown","startTime":2460.78,"endTime":2465.43,"body":"are all being judged and"},{"speaker":"Unknown","startTime":2465.43,"endTime":2472.66,"body":"stereotyped based on the actions"},{"speaker":"Unknown","startTime":2465.43,"endTime":2472.66,"body":"of a few. So what if I was a"},{"speaker":"Unknown","startTime":2472.66,"endTime":2478.9,"body":"brand new buyer, and I"},{"speaker":"Unknown","startTime":2472.66,"endTime":2478.9,"body":"encountered these sellers, I"},{"speaker":"Unknown","startTime":2478.9,"endTime":2482.23,"body":"would definitely think that eBay"},{"speaker":"Unknown","startTime":2478.9,"endTime":2482.23,"body":"sucks, I would definitely not"},{"speaker":"Unknown","startTime":2482.23,"endTime":2487.54,"body":"come back. So those actions"},{"speaker":"Unknown","startTime":2482.23,"endTime":2487.54,"body":"affect everybody. When we have"},{"speaker":"Unknown","startTime":2487.54,"endTime":2492.58,"body":"sellers that art, what they call"},{"speaker":"Unknown","startTime":2487.54,"endTime":2492.58,"body":"customer centric, meaning the"},{"speaker":"Unknown","startTime":2492.58,"endTime":2497.11,"body":"customer should be the center of"},{"speaker":"Unknown","startTime":2492.58,"endTime":2497.11,"body":"your business and everything you"},{"speaker":"Unknown","startTime":2497.11,"endTime":2502.39,"body":"do. And my guess is that the"},{"speaker":"Unknown","startTime":2497.11,"endTime":2502.39,"body":"people who are complaining about"},{"speaker":"Unknown","startTime":2502.39,"endTime":2506.5,"body":"slow sales are the kinds of"},{"speaker":"Unknown","startTime":2502.39,"endTime":2506.5,"body":"sellers I encountered, not"},{"speaker":"Unknown","startTime":2506.5,"endTime":2511.03,"body":"answering messages, not trying"},{"speaker":"Unknown","startTime":2506.5,"endTime":2511.03,"body":"to accommodate buyers, barking"},{"speaker":"Unknown","startTime":2511.03,"endTime":2515.77,"body":"out rude and unprofessional"},{"speaker":"Unknown","startTime":2511.03,"endTime":2515.77,"body":"policies, acting as if eBay is"},{"speaker":"Unknown","startTime":2515.77,"endTime":2520.36,"body":"an entitlement rather than a"},{"speaker":"Unknown","startTime":2515.77,"endTime":2520.36,"body":"privilege. And I understand that"},{"speaker":"Unknown","startTime":2520.36,"endTime":2524.11,"body":"a lot of sellers coming to eBay"},{"speaker":"Unknown","startTime":2520.36,"endTime":2524.11,"body":"are new, and have never had"},{"speaker":"Unknown","startTime":2524.11,"endTime":2527.8,"body":"customer service experience. And"},{"speaker":"Unknown","startTime":2524.11,"endTime":2527.8,"body":"maybe they just don't know how."},{"speaker":"Unknown","startTime":2528.64,"endTime":2532.6,"body":"But the message here is not to"},{"speaker":"Unknown","startTime":2528.64,"endTime":2532.6,"body":"get too comfortable or"},{"speaker":"Unknown","startTime":2532.6,"endTime":2536.86,"body":"complacent on eBay, because it's"},{"speaker":"Unknown","startTime":2532.6,"endTime":2536.86,"body":"a free market. And buyers can"},{"speaker":"Unknown","startTime":2536.86,"endTime":2542.32,"body":"choose the sellers they want to"},{"speaker":"Unknown","startTime":2536.86,"endTime":2542.32,"body":"work with. To get the sales, you"},{"speaker":"Unknown","startTime":2542.32,"endTime":2546.85,"body":"have to be the better seller,"},{"speaker":"Unknown","startTime":2542.32,"endTime":2546.85,"body":"the more accommodating seller,"},{"speaker":"Unknown","startTime":2547.6,"endTime":2552.85,"body":"the more fair seller going the"},{"speaker":"Unknown","startTime":2547.6,"endTime":2552.85,"body":"extra mile to serve, it isn't"},{"speaker":"Unknown","startTime":2552.85,"endTime":2557.17,"body":"always about the price of your"},{"speaker":"Unknown","startTime":2552.85,"endTime":2557.17,"body":"item. In fact, I personally am"},{"speaker":"Unknown","startTime":2557.17,"endTime":2562.81,"body":"willing to pay more if a seller"},{"speaker":"Unknown","startTime":2557.17,"endTime":2562.81,"body":"is professional, friendly, and"},{"speaker":"Unknown","startTime":2562.81,"endTime":2567.16,"body":"has an accommodating attitude."},{"speaker":"Unknown","startTime":2562.81,"endTime":2567.16,"body":"And I just hope that you weren't"},{"speaker":"Unknown","startTime":2567.16,"endTime":2572.47,"body":"one of the 25 that I passed by"},{"speaker":"Unknown","startTime":2567.16,"endTime":2572.47,"body":"and did not purchase from. I"},{"speaker":"Unknown","startTime":2572.47,"endTime":2575.56,"body":"hope that you were not one of"},{"speaker":"Unknown","startTime":2572.47,"endTime":2575.56,"body":"the 21 that did not answer"},{"speaker":"Unknown","startTime":2575.56,"endTime":2581.83,"body":"messages and missed a sale. But"},{"speaker":"Unknown","startTime":2575.56,"endTime":2581.83,"body":"think about it. How many times a"},{"speaker":"Unknown","startTime":2581.83,"endTime":2587.17,"body":"day could this be happening to"},{"speaker":"Unknown","startTime":2581.83,"endTime":2587.17,"body":"you. There's no way to count or"},{"speaker":"Unknown","startTime":2587.17,"endTime":2592.72,"body":"measure the sales you missed, or"},{"speaker":"Unknown","startTime":2587.17,"endTime":2592.72,"body":"the buyers that turned away or"},{"speaker":"Unknown","startTime":2592.72,"endTime":2599.17,"body":"gave up out of frustration and"},{"speaker":"Unknown","startTime":2592.72,"endTime":2599.17,"body":"did not say a word to you. If"},{"speaker":"Unknown","startTime":2599.17,"endTime":2602.77,"body":"you were selling clothing, and"},{"speaker":"Unknown","startTime":2599.17,"endTime":2602.77,"body":"not providing measurements, you"},{"speaker":"Unknown","startTime":2602.77,"endTime":2607.33,"body":"might want to go back and update"},{"speaker":"Unknown","startTime":2602.77,"endTime":2607.33,"body":"those listings. Because I feel"},{"speaker":"Unknown","startTime":2607.33,"endTime":2611.17,"body":"like I'm not unique. There are a"},{"speaker":"Unknown","startTime":2607.33,"endTime":2611.17,"body":"lot of buyers out there like me"},{"speaker":"Unknown","startTime":2611.47,"endTime":2615.91,"body":"that want measurements before"},{"speaker":"Unknown","startTime":2611.47,"endTime":2615.91,"body":"they purchase an item. Because"},{"speaker":"Unknown","startTime":2615.91,"endTime":2620.02,"body":"we're purchasing it online from"},{"speaker":"Unknown","startTime":2615.91,"endTime":2620.02,"body":"a stranger and we can't try it"},{"speaker":"Unknown","startTime":2620.02,"endTime":2626.23,"body":"on. It takes about 30 seconds to"},{"speaker":"Unknown","startTime":2620.02,"endTime":2626.23,"body":"measure a clothing item. This is"},{"speaker":"Unknown","startTime":2626.23,"endTime":2631.06,"body":"part of my listing routine. And"},{"speaker":"Unknown","startTime":2626.23,"endTime":2631.06,"body":"I know for a fact that I sell"},{"speaker":"Unknown","startTime":2631.06,"endTime":2635.59,"body":"more clothing because I provide"},{"speaker":"Unknown","startTime":2631.06,"endTime":2635.59,"body":"measurements on every single"},{"speaker":"Unknown","startTime":2635.59,"endTime":2641.5,"body":"clothing item. So if you're"},{"speaker":"Unknown","startTime":2635.59,"endTime":2641.5,"body":"listing 10 clothing items a day,"},{"speaker":"Unknown","startTime":2642.07,"endTime":2646.45,"body":"that's an extra five minutes a"},{"speaker":"Unknown","startTime":2642.07,"endTime":2646.45,"body":"day, but it could result in so"},{"speaker":"Unknown","startTime":2646.45,"endTime":2649.33,"body":"many more sales so it's not"},{"speaker":"Unknown","startTime":2646.45,"endTime":2649.33,"body":"wasted time."},{"speaker":"Unknown","startTime":2650.949,"endTime":2651.969,"body":"And a little hack"},{"speaker":"Unknown","startTime":2651.969,"endTime":2657.189,"body":"you can do is to tape a"},{"speaker":"Unknown","startTime":2651.969,"endTime":2657.189,"body":"yardstick or measuring tape to"},{"speaker":"Unknown","startTime":2657.189,"endTime":2662.499,"body":"your desk or table or wherever"},{"speaker":"Unknown","startTime":2657.189,"endTime":2662.499,"body":"you sit to do your listings like"},{"speaker":"Unknown","startTime":2662.499,"endTime":2666.789,"body":"they do at fabric stores or at"},{"speaker":"Unknown","startTime":2662.499,"endTime":2666.789,"body":"Home Depot when they're"},{"speaker":"Unknown","startTime":2666.789,"endTime":2670.809,"body":"measuring things that sell by"},{"speaker":"Unknown","startTime":2666.789,"endTime":2670.809,"body":"the foot or the yard. It's just"},{"speaker":"Unknown","startTime":2670.809,"endTime":2674.319,"body":"taped to the table. So all you"},{"speaker":"Unknown","startTime":2670.809,"endTime":2674.319,"body":"have to do is take those"},{"speaker":"Unknown","startTime":2674.319,"endTime":2677.949,"body":"measurements quickly. It's an"},{"speaker":"Unknown","startTime":2674.319,"endTime":2677.949,"body":"efficient system and you aren't"},{"speaker":"Unknown","startTime":2677.949,"endTime":2681.879,"body":"fumbling around with a measuring"},{"speaker":"Unknown","startTime":2677.949,"endTime":2681.879,"body":"tape. I have been doing it this"},{"speaker":"Unknown","startTime":2681.879,"endTime":2687.639,"body":"way since I started back in"},{"speaker":"Unknown","startTime":2681.879,"endTime":2687.639,"body":"2003. So just remember there are"},{"speaker":"Unknown","startTime":2687.639,"endTime":2692.949,"body":"millions more like me, who"},{"speaker":"Unknown","startTime":2687.639,"endTime":2692.949,"body":"aren't going to buy from you. If"},{"speaker":"Unknown","startTime":2692.949,"endTime":2699.579,"body":"you don't have measurements on"},{"speaker":"Unknown","startTime":2692.949,"endTime":2699.579,"body":"your clothing items and we might"},{"speaker":"Unknown","startTime":2699.579,"endTime":2703.869,"body":"not even message you to ask,"},{"speaker":"Unknown","startTime":2699.579,"endTime":2703.869,"body":"because we already know there's"},{"speaker":"Unknown","startTime":2703.869,"endTime":2709.089,"body":"a 99% chance that you won't even"},{"speaker":"Unknown","startTime":2703.869,"endTime":2709.089,"body":"answer. So the bottom line is"},{"speaker":"Unknown","startTime":2709.089,"endTime":2713.709,"body":"just don't be a crappy seller."},{"speaker":"Unknown","startTime":2709.089,"endTime":2713.709,"body":"You have no way to know how many"},{"speaker":"Unknown","startTime":2713.709,"endTime":2719.259,"body":"buyers are passing you by for"},{"speaker":"Unknown","startTime":2713.709,"endTime":2719.259,"body":"these reasons. Okay, we have"},{"speaker":"Unknown","startTime":2719.259,"endTime":2723.189,"body":"made it to the end. This is"},{"speaker":"Unknown","startTime":2719.259,"endTime":2723.189,"body":"Suzanne a Wells teaching you how"},{"speaker":"Unknown","startTime":2723.189,"endTime":2727.419,"body":"to do eBay the right way. You"},{"speaker":"Unknown","startTime":2723.189,"endTime":2727.419,"body":"can find me on YouTube and"},{"speaker":"Unknown","startTime":2727.419,"endTime":2731.979,"body":"Facebook under the same name. Be"},{"speaker":"Unknown","startTime":2727.419,"endTime":2731.979,"body":"sure to follow me as new"},{"speaker":"Unknown","startTime":2731.979,"endTime":2737.049,"body":"episodes are added every"},{"speaker":"Unknown","startTime":2731.979,"endTime":2737.049,"body":"Tuesday. Be nice to each other."},{"speaker":"Unknown","startTime":2737.409,"endTime":2741.699,"body":"Make sure you're living the life"},{"speaker":"Unknown","startTime":2737.409,"endTime":2741.699,"body":"you want, and have a profitable"},{"speaker":"Unknown","startTime":2741.699,"endTime":2745.929,"body":"and productive and fun day on"},{"speaker":"Unknown","startTime":2741.699,"endTime":2745.929,"body":"eBay. Talk"},{"speaker":"Unknown","startTime":2745.929,"endTime":2746.829,"body":"to you next week."},{"speaker":"Unknown","startTime":2747.22,"endTime":2747.82,"body":"Bye"}]}