Having won a gold medal in the Bristol, Bath, and Somerset Tourism Awards in February, we were delighted to achieve a Silver Trophy at this year’s South-West Tourism Excellence Awards.
The south-west is the largest region in the English tourism awards, and the standard is exceptionally high.
In this podcast, we bring you a 'top and tailed' live broadcast, courtesy of our friends at 10Radio Wiveliscombe who kindly invited Lucy and David to discuss the award and the two years of work that went in to the application.
Here's a little more about the award ceremony and read our blog here!
From soil to sparkles – preparing for the South-West Tourism Excellence Awards
So, on April 7th, a merry band of 10 made our long and winding way in two minivans from Minehead to Sandy Park, Exeter, to celebrate. Gone were the aprons, Marigold gloves and wellies, and in their place were high heels, sparkles, fur shawls and dinner jackets.
The glittering black-tie ceremony brought together the finalists, their guests, and sponsors around the south-west. What a delight it was for everyone to celebrate achievements in person for the first time in two years! We were proud to be amongst more than 90 stand-out businesses, and world-class attractions including:
Exmoor Character Cottages are excellent for Exmoor!
Receiving a silver trophy alongside some of the region’s – and country’s – biggest names in tourism is an enormous accolade. It is such an honour for us as a small holiday accommodation business. We are so proud to fly the flag for our fantastic region of Exmoor and the businesses that depend on tourism. We all know how important it is to attain and service a level of excellence guests seek and expect…. Especially after the two years we have all experienced.
Thank you to our exceptional, experienced team
There is a large team behind the four luxury cottages that make up this business, some of whom celebrated on the night. Our professional and loyal housekeeping crew are exceptional – working with dedication and commitment through extremely busy and demanding changeovers.
Cleaning to COVID-19 protocols added a new layer of complexity, but nothing stops them in their tracks. Sam and Nick have transformed our outdoor spaces into beautiful oases of calm in the garden. Indeed, the gardens really do delight all visitors, from four-legged to two.
Dave has hot tubs under control, ably assisted by Gail and Jackie, and the occasional support from Steve, our original hot tub guru. Marketing (including our well-loved podcast), PR, website, SEO and accounts are key to this business.
Fundamental to this award were the hours put in by David, Gabrielle, Lynne, Brooke and Jenny.