In this special podcast, we welcomed back 'consumer champion', Duncan Peberdy to talk about his self-help book, Keep Calm and Carry on Complaining.
This excellent book is the perfect guide as to how to take on the big guys (and win) when goods and services don't perform to expectation.
If you'd like to find out more ways to complain if customer service teams simply don't listen, then Duncan's book is a great place to start.
To buy the book, simply click on one of the links below.
Buy from Amazon
Buy from David at Not Two Deer
Buy direct from Duncan
And to listen to some of Duncan's other podcasts, click here for all our episodes.