Insights Podcast

The gaming payments problem: Rethinking risk in a regulated industry

The Payments Association

Use Left/Right to seek, Home/End to jump to start or end. Hold shift to jump forward or backward.

0:00 | 30:40

In this episode of the Insights Podcast, Tony Craddock speaks with Kamran Hedjri and Oliver Steely about why regulated gaming operators are still treated as “high risk” by the payments industry.

They explore how outdated payment models, lower authorisation rates, and legacy merchant category codes are increasing costs and hurting customer experience, despite regulated operators often showing lower fraud and chargeback rates than other sectors. They also look at the practical steps schemes, issuers, and operators can take now to modernise the system and better distinguish regulated businesses from grey-market operators.

Find out more about The Payments Association via our website www.thepaymentsassociation.org or follow us on social media.