Driving Growth Through Intelligent Route Planning: Smith Brothers’ Success Story

What does it take to deliver milk, eggs, cheese, and 650+ SKUs to 70,000 homes every week — while keeping routes efficient, customers happy, and growth on track? In this episode of Right on Time with RouteSmart, host Matt Kemeny sits down with James Kostoroski, Director of Logistics at Smith Brothers, and Jason Fry, Senior Business Development Manager at RouteSmart, to explore the art and science behind modern dairy delivery.

From adapting to COVID-fueled growth and managing overflow routes, to leveraging RouteSmart’s Routing as a Service (RaaS) for precise starts assignment, James shares how data, discipline, and deep customer relationships drive results. You’ll also hear how Smith Brothers expanded into Portland, Ore., doubled its SKU offerings, and moved into a state-of-the-art headquarters — all while honoring the timeless milkman tradition.