Talking Optics interviews Dawn Slocombe and Kayleigh Turnbull from specialist consumer mediator, the Optical Consumer Complaints Service (OCCS), to find out about some of the unusual patient complaints they have dealt with. Kayleigh and Dawn also offer advice to practice staff to help improve mediation skills so patient complaints can be handled appropriately before they escalate.

Editor Simon Jones and features and education manager Mike Hale also look at some of the recent optical sector news. 

More information on the work carried out by the OCCS can be found here https://www.opticalcomplaints.co.uk 

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