Talking Optics: An Optician magazine podcast
Talking Optics is brought to you by Optician magazine, the only independent magazine for optometrists, dispensing opticians, and optical professionals. In each episode , Talking Optics will sit down with key industry figures to discuss issues that matter. The Optician editorial team will also digest some of the recent news stories and go beyond the headlines with analysis and maybe even some optical satire. If you have an idea for a future podcast episode, please email simon.jones@markallengroup.com
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Talking Optics: An Optician magazine podcast
Weird and wonderful patient complaints and how to be a better mediator
Talking Optics interviews Dawn Slocombe and Kayleigh Turnbull from specialist consumer mediator, the Optical Consumer Complaints Service (OCCS), to find out about some of the unusual patient complaints they have dealt with. Kayleigh and Dawn also offer advice to practice staff to help improve mediation skills so patient complaints can be handled appropriately before they escalate.
Editor Simon Jones and features and education manager Mike Hale also look at some of the recent optical sector news.
More information on the work carried out by the OCCS can be found here https://www.opticalcomplaints.co.uk
Visit https://www.opticianonline.net for independent news, features and CET