A 2021 Deloitte study found knowledge management (KM) to be one of the top three issues influencing company success. According to the survey, 75% of organizations reported that creating and preserving knowledge across evolving workforces would be critical to their success over the next 12 to 18 months.

This is clearly a competitive advantage. Yet only 9% of surveyed organizations felt prepared to address KM. Blame that on the sudden shift to a remote workforce.

In the aftermath of the pandemic, traditional views of how to handle knowledge are changing. The new environment champions an iterative, knowledge-sharing culture that fosters a repeatable content creation and transfer process. An intentional environment like this is sustainable only when employees and processes are front and center.

Host: Andy Whiteside
Co-host: Kristin McDonald