{"version":"1.0.0","segments":[{"startTime":0.569,"endTime":4.69,"body":"I think every business owner really"},{"startTime":0.569,"endTime":4.69,"body":"wants to maintain certain boundaries."},{"startTime":4.92,"endTime":7.17,"body":"It's just the matter of actually doing it."},{"startTime":7.19,"endTime":9.73,"body":"And when nobody is holding"},{"startTime":7.19,"endTime":9.73,"body":"you accountable to that,"},{"startTime":10.39,"endTime":13.09,"body":"it it's easy to dismiss yourself. Right."},{"startTime":13.091,"endTime":16.329,"body":"We're the first person that will"},{"startTime":13.091,"endTime":16.329,"body":"put at the end of the line. Um,"},{"startTime":16.51,"endTime":20.72,"body":"so having somebody like"},{"startTime":16.51,"endTime":20.72,"body":"me to say, you know, okay,"},{"startTime":20.721,"endTime":23.32,"body":"those are the boundaries you"},{"startTime":20.721,"endTime":23.32,"body":"wanna hold, great. We're gonna,"},{"startTime":23.5,"endTime":24.36,"body":"I'm gonna write them down."},{"startTime":24.41,"endTime":28.12,"body":"We're gonna integrate those into"},{"startTime":24.41,"endTime":28.12,"body":"our onboarding process with clients."},{"startTime":28.18,"endTime":30.84,"body":"So they know upfront. We're gonna"},{"startTime":28.18,"endTime":30.84,"body":"remind them of those boundaries."},{"startTime":31.18,"endTime":33.68,"body":"And I'm going to remind you when I"},{"startTime":31.18,"endTime":33.68,"body":"see you breaking those boundaries."},{"startTime":34.56,"endTime":36.44,"body":"\u003claugh\u003e so those are, you know,"},{"startTime":36.55,"endTime":40.95,"body":"it's just that accountability is honestly"},{"startTime":36.55,"endTime":40.95,"body":"like what's going to keep you, um,"},{"startTime":41.01,"endTime":43.99,"body":"in line. And once you have"},{"startTime":41.01,"endTime":43.99,"body":"somebody, you know, like me,"},{"startTime":44.12,"endTime":47.59,"body":"who's working in the backside and really"},{"startTime":44.12,"endTime":47.59,"body":"understanding how your business is"},{"startTime":47.591,"endTime":51.79,"body":"flowing. Um, you know, I'm here to, uh,"},{"startTime":51.82,"endTime":54.91,"body":"suggest boundaries and \u003claugh\u003e see."},{"startTime":54.91,"endTime":55.743,"body":"If you want."},{"startTime":56.73,"endTime":60.26,"body":"See if you want to put those in place"},{"startTime":56.73,"endTime":60.26,"body":"or what's the plan to get it there,"},{"startTime":60.56,"endTime":63.86,"body":"you know? So you can go from zero to a"},{"startTime":60.56,"endTime":63.86,"body":"hundred, but all right, what's step one,"},{"startTime":64.3,"endTime":67.38,"body":"right? If you wanna stop working"},{"startTime":64.3,"endTime":67.38,"body":"weekends or stop working 60 hours a week,"},{"startTime":67.4,"endTime":71.66,"body":"you know, how do we slowly bring this"},{"startTime":67.4,"endTime":71.66,"body":"back to what, um, worklife balance."},{"startTime":73.48,"endTime":77.09,"body":"You're listening to the captain"},{"startTime":73.48,"endTime":77.09,"body":"coder podcast each week."},{"startTime":77.29,"endTime":80.93,"body":"I take you through actionable strategies"},{"startTime":77.29,"endTime":80.93,"body":"that can help you grow your online"},{"startTime":81.209,"endTime":85.37,"body":"business. I'm your host, Marisa"},{"startTime":81.209,"endTime":85.37,"body":"VanSkiver, AKA captain coder."},{"startTime":89.6,"endTime":90.61,"body":"Welcome to everybody."},{"startTime":90.64,"endTime":95.6,"body":"This is my first episode"},{"startTime":90.64,"endTime":95.6,"body":"with a special guest. Um,"},{"startTime":95.7,"endTime":99.04,"body":"if you guys are not familiar"},{"startTime":95.7,"endTime":99.04,"body":"with my Instagram at all,"},{"startTime":99.42,"endTime":103.0,"body":"you have need to jump over"},{"startTime":99.42,"endTime":103.0,"body":"there. It's at captain coder."},{"startTime":103.3,"endTime":107.48,"body":"You'll see me brag about my"},{"startTime":103.3,"endTime":107.48,"body":"guest today. Quite a lot,"},{"startTime":107.481,"endTime":111.6,"body":"because she has changed my own business"},{"startTime":107.481,"endTime":111.6,"body":"around quite a lot in just what,"},{"startTime":111.84,"endTime":115.55,"body":"three months. Yeah, four months that"},{"startTime":111.84,"endTime":115.55,"body":"we've been working together. Um,"},{"startTime":115.81,"endTime":120.19,"body":"so I wanna introduce you guys to"},{"startTime":115.81,"endTime":120.19,"body":"Erin from Luna, may strategies,"},{"startTime":121.03,"endTime":123.79,"body":"Erin, thank you so much for"},{"startTime":121.03,"endTime":123.79,"body":"joining me today and being here."},{"startTime":124.2,"endTime":126.39,"body":"Thank you so much for having"},{"startTime":124.2,"endTime":126.39,"body":"me on this is exciting."},{"startTime":127.26,"endTime":129.03,"body":"Well \u003claugh\u003e hopefully,"},{"startTime":129.139,"endTime":133.22,"body":"hopefully it's fun and please"},{"startTime":129.139,"endTime":133.22,"body":"don't mind you guys can't see,"},{"startTime":133.221,"endTime":135.1,"body":"but like I fidget while I talk."},{"startTime":135.12,"endTime":139.46,"body":"So hopefully I don't distract you as"},{"startTime":135.12,"endTime":139.46,"body":"I \u003claugh\u003e as I fidget. Um, so Erin,"},{"startTime":139.49,"endTime":142.98,"body":"tell us just a little bit about"},{"startTime":139.49,"endTime":142.98,"body":"you, what you do, who you help."},{"startTime":143.65,"endTime":148.18,"body":"Sure. Yeah. Um, like you said, I, I own"},{"startTime":143.65,"endTime":148.18,"body":"Luna ma strategy and systems design."},{"startTime":148.82,"endTime":153.81,"body":"I am an BM for web designers. So"},{"startTime":148.82,"endTime":153.81,"body":"what that means is really I'm,"},{"startTime":153.91,"endTime":156.65,"body":"I'm coming behind the scenes"},{"startTime":153.91,"endTime":156.65,"body":"and helping them strategize,"},{"startTime":156.651,"endTime":158.29,"body":"helping them set up systems,"},{"startTime":158.75,"endTime":162.97,"body":"put in processes all the"},{"startTime":158.75,"endTime":162.97,"body":"behind the scenes action. Um,"},{"startTime":163.03,"endTime":163.863,"body":"and I've been doing that."},{"startTime":164.01,"endTime":165.29,"body":"That none of us like to do. Right."},{"startTime":166.97,"endTime":170.8,"body":"I, I love it. I geek out on"},{"startTime":166.97,"endTime":170.8,"body":"it, but \u003claugh\u003e uh, yeah,"},{"startTime":170.801,"endTime":172.76,"body":"I've been doing this for a couple years,"},{"startTime":172.88,"endTime":175.36,"body":"specifically working with"},{"startTime":172.88,"endTime":175.36,"body":"web designers for just,"},{"startTime":175.389,"endTime":179.04,"body":"just this year in this OBM role, but"},{"startTime":175.389,"endTime":179.04,"body":"from a project management perspective,"},{"startTime":179.47,"endTime":182.68,"body":"I've got, I don't know, 14, 15 years now."},{"startTime":183.62,"endTime":185.919,"body":"Wow. Yeah. So I mean along, I mean,"},{"startTime":185.92,"endTime":189.0,"body":"and it makes sense because in the last"},{"startTime":185.92,"endTime":189.0,"body":"couple months that we've been working"},{"startTime":189.24,"endTime":192.72,"body":"together, it's, you're able to read my"},{"startTime":189.24,"endTime":192.72,"body":"mind is what it feels like sometimes,"},{"startTime":192.91,"endTime":194.4,"body":"obviously not every single time."},{"startTime":194.72,"endTime":199.63,"body":"Cause I definitely throw you for loop at"},{"startTime":194.72,"endTime":199.63,"body":"least a few times. \u003claugh\u003e um, but no."},{"startTime":199.631,"endTime":202.95,"body":"And can you explain what OBM stands for"},{"startTime":199.631,"endTime":202.95,"body":"cuz when I've told people before about"},{"startTime":202.951,"endTime":204.19,"body":"you they've asked that question."},{"startTime":204.79,"endTime":205.351,"body":"Oh, okay. Yeah."},{"startTime":205.351,"endTime":209.99,"body":"It stands for online business manager"},{"startTime":205.351,"endTime":209.99,"body":"and really it's just the online spaces"},{"startTime":210.1,"endTime":214.83,"body":"version of a project"},{"startTime":210.1,"endTime":214.83,"body":"manager or CEO depending on"},{"startTime":215.1,"endTime":216.94,"body":"what you're doing for the business."},{"startTime":217.61,"endTime":219.58,"body":"Sure. Perfect. Thank you so much."},{"startTime":219.68,"endTime":224.66,"body":"So can you tell me just a little bit"},{"startTime":219.68,"endTime":224.66,"body":"and you guys will have to forgive"},{"startTime":224.661,"endTime":224.821,"body":"me."},{"startTime":224.821,"endTime":229.14,"body":"This is the first time I've interviewed"},{"startTime":224.821,"endTime":229.14,"body":"somebody in like two years \u003claugh\u003e um,"},{"startTime":229.2,"endTime":233.74,"body":"so I'm a little out of practice."},{"startTime":229.2,"endTime":233.74,"body":"Um, but what would you say,"},{"startTime":233.93,"endTime":238.37,"body":"like why do business owners need your"},{"startTime":233.93,"endTime":238.37,"body":"help? Why do they need the processes,"},{"startTime":238.371,"endTime":241.17,"body":"the back end pieces that you're, that"},{"startTime":238.371,"endTime":241.17,"body":"you're coming in to help them with?"},{"startTime":241.84,"endTime":244.21,"body":"Sure. Well usually I'm"},{"startTime":241.84,"endTime":244.21,"body":"working with, you know,"},{"startTime":244.23,"endTime":246.53,"body":"web designers who are"},{"startTime":244.23,"endTime":246.53,"body":"really good at what they do."},{"startTime":247.12,"endTime":248.73,"body":"They make their clients happy,"},{"startTime":249.23,"endTime":253.56,"body":"but they don't want or love to do"},{"startTime":249.23,"endTime":253.56,"body":"the stuff on the back end. Right?"},{"startTime":253.561,"endTime":258.44,"body":"Like their passion is in development, in"},{"startTime":253.561,"endTime":258.44,"body":"design, um, in that client experience."},{"startTime":259.32,"endTime":261.16,"body":"Um, and so from my end,"},{"startTime":261.46,"endTime":266.0,"body":"I'm just helping them elevate that"},{"startTime":261.46,"endTime":266.0,"body":"because once you have good systems and"},{"startTime":266.001,"endTime":269.48,"body":"processes in place, uh, your client"},{"startTime":266.001,"endTime":269.48,"body":"experience is gonna be better."},{"startTime":269.79,"endTime":271.76,"body":"They're going to see it more streamlined."},{"startTime":271.87,"endTime":274.589,"body":"They're gonna understand what's"},{"startTime":271.87,"endTime":274.589,"body":"happening, what the timeline is."},{"startTime":275.05,"endTime":277.79,"body":"You're going to have better"},{"startTime":275.05,"endTime":277.79,"body":"communication in line."},{"startTime":278.57,"endTime":282.91,"body":"And \u003claugh\u003e just take a little"},{"startTime":278.57,"endTime":282.91,"body":"bit of stress off the web designer"},{"startTime":283.14,"endTime":284.19,"body":"developer. Um,"},{"startTime":284.22,"endTime":287.63,"body":"just because I'm handling the tech and"},{"startTime":284.22,"endTime":287.63,"body":"the setup and all of that behind the"},{"startTime":287.631,"endTime":288.38,"body":"scenes."},{"startTime":288.38,"endTime":289.99,"body":"Yeah. Oh a hundred percent. I mean,"},{"startTime":289.991,"endTime":293.7,"body":"even it's been really nice as we've"},{"startTime":289.991,"endTime":293.7,"body":"been working together to be like, Hey,"},{"startTime":293.701,"endTime":295.3,"body":"I had this idea mm-hmm."},{"startTime":295.38,"endTime":295.92,"body":"\u003cAffirmative\u003e."},{"startTime":295.92,"endTime":299.74,"body":"And have somebody, I mean, and not"},{"startTime":295.92,"endTime":299.74,"body":"to take the processes part out of it,"},{"startTime":299.741,"endTime":302.82,"body":"but having that second"},{"startTime":299.741,"endTime":302.82,"body":"person to just go, okay,"},{"startTime":302.821,"endTime":305.86,"body":"this is how you actually execute"},{"startTime":302.821,"endTime":305.86,"body":"that idea. And it actually happens"},{"startTime":307.37,"endTime":311.57,"body":"instead of just being an idea that"},{"startTime":307.37,"endTime":311.57,"body":"I had while I was walking back"},{"startTime":312.31,"endTime":315.17,"body":"and totally forgot about"},{"startTime":312.31,"endTime":315.17,"body":"two weeks later. Right."},{"startTime":315.19,"endTime":319.73,"body":"Or less, I mean, and that's, and that's"},{"startTime":315.19,"endTime":319.73,"body":"common like the business owners in, um,"},{"startTime":320.21,"endTime":322.13,"body":"they're, they're big visionaries,"},{"startTime":320.21,"endTime":322.13,"body":"right? Big idea people."},{"startTime":322.43,"endTime":325.77,"body":"And it doesn't sound fun to them"},{"startTime":322.43,"endTime":325.77,"body":"to then sit down and be like,"},{"startTime":325.771,"endTime":330.6,"body":"what are all the tiny little steps that"},{"startTime":325.771,"endTime":330.6,"body":"I need to do to actually reach that goal"},{"startTime":330.62,"endTime":331.72,"body":"or idea or vision."},{"startTime":331.9,"endTime":336.36,"body":"So that is why I'm here to start saying"},{"startTime":331.9,"endTime":336.36,"body":"to get excited with you, but also say,"},{"startTime":336.55,"endTime":338.24,"body":"okay, like what does that mean?"},{"startTime":338.3,"endTime":342.16,"body":"And let me start like documenting"},{"startTime":338.3,"endTime":342.16,"body":"all the steps and pieces, um,"},{"startTime":342.161,"endTime":345.68,"body":"and talk through that with you. And"},{"startTime":342.161,"endTime":345.68,"body":"really that's what I do. It doesn't sound,"},{"startTime":346.43,"endTime":347.31,"body":"I don't know, exciting,"},{"startTime":347.45,"endTime":351.55,"body":"but that's really where the impact is"},{"startTime":347.45,"endTime":351.55,"body":"with all of the business owners that I"},{"startTime":351.551,"endTime":354.91,"body":"work with. Um, systems"},{"startTime":351.551,"endTime":354.91,"body":"and tech sound exciting,"},{"startTime":354.97,"endTime":359.68,"body":"but it's that strategy piece of sitting"},{"startTime":354.97,"endTime":359.68,"body":"down and just talking through ideas and,"},{"startTime":360.16,"endTime":364.4,"body":"and dreams where you wanna go and actually"},{"startTime":360.16,"endTime":364.4,"body":"putting the pieces in place that make"},{"startTime":364.401,"endTime":365.234,"body":"the big impact."},{"startTime":365.43,"endTime":365.839,"body":"Well."},{"startTime":365.839,"endTime":369.32,"body":"And what would you say would happen if"},{"startTime":365.839,"endTime":369.32,"body":"business owners like didn't have those"},{"startTime":369.35,"endTime":371.52,"body":"processes? They didn't have"},{"startTime":369.35,"endTime":371.52,"body":"you there to help them out?"},{"startTime":373.16,"endTime":376.55,"body":"Uh, well usually you stagnate,"},{"startTime":373.16,"endTime":376.55,"body":"like, I mean, you're gonna,"},{"startTime":376.69,"endTime":380.65,"body":"you're gonna have those ideas, but"},{"startTime":376.69,"endTime":380.65,"body":"if you don't put the pieces together,"},{"startTime":380.76,"endTime":384.65,"body":"it's never gonna come to"},{"startTime":380.76,"endTime":384.65,"body":"life. Like you envision, um,"},{"startTime":385.11,"endTime":389.45,"body":"you're probably going to end up feeling"},{"startTime":385.11,"endTime":389.45,"body":"overwhelmed because you are the only one"},{"startTime":389.451,"endTime":394.13,"body":"there doing it all. And um, the"},{"startTime":389.451,"endTime":394.13,"body":"client experience is gonna suffer, um,"},{"startTime":394.2,"endTime":397.4,"body":"in one way or another,"},{"startTime":394.2,"endTime":397.4,"body":"just because it's it's,"},{"startTime":397.401,"endTime":401.2,"body":"if you're not putting all the little"},{"startTime":397.401,"endTime":401.2,"body":"pieces in the back end together to make"},{"startTime":401.201,"endTime":406.08,"body":"them feel like completely, you"},{"startTime":401.201,"endTime":406.08,"body":"know, white glove experience,"},{"startTime":406.39,"endTime":409.52,"body":"like it's, it's just not gonna"},{"startTime":406.39,"endTime":409.52,"body":"happen without that back end side."},{"startTime":410.07,"endTime":410.84,"body":"Sure. Yeah. Well,"},{"startTime":410.84,"endTime":415.55,"body":"and even let's talk a little bit about"},{"startTime":410.84,"endTime":415.55,"body":"how that helps any employees or VAs or"},{"startTime":415.551,"endTime":418.99,"body":"contractors that you have. So, you"},{"startTime":415.551,"endTime":418.99,"body":"know, in my business, I have Nicole,"},{"startTime":419.01,"endTime":421.55,"body":"my junior developer, who"},{"startTime":419.01,"endTime":421.55,"body":"was a contractor. Um,"},{"startTime":421.67,"endTime":426.23,"body":"I don't know if you two have ever talked"},{"startTime":421.67,"endTime":426.23,"body":"privately about how much better she"},{"startTime":426.589,"endTime":428.15,"body":"probably feels since you came on."},{"startTime":429.72,"endTime":430.553,"body":"No, I."},{"startTime":431.04,"endTime":433.59,"body":"Am almost positive. She was"},{"startTime":431.04,"endTime":433.59,"body":"nervous because I said, Hey,"},{"startTime":433.61,"endTime":436.23,"body":"I'm hiring this person to help schedule"},{"startTime":433.61,"endTime":436.23,"body":"things. And she was kinda like, um,"},{"startTime":436.77,"endTime":440.15,"body":"change. Cause she and"},{"startTime":436.77,"endTime":440.15,"body":"I are very similar. Um,"},{"startTime":440.57,"endTime":445.35,"body":"but like I can tell you just"},{"startTime":440.57,"endTime":445.35,"body":"from my perspective, as,"},{"startTime":445.57,"endTime":446.63,"body":"as a business owner, like,"},{"startTime":446.631,"endTime":450.94,"body":"I feel like it's really"},{"startTime":446.631,"endTime":450.94,"body":"helped that employee and boss"},{"startTime":451.41,"endTime":453.38,"body":"dynamic where, you know,"},{"startTime":453.88,"endTime":458.14,"body":"I'm thinking through things"},{"startTime":453.88,"endTime":458.14,"body":"quicker and I'm not like, you know,"},{"startTime":458.55,"endTime":462.06,"body":"surprising her with projects"},{"startTime":458.55,"endTime":462.06,"body":"at the last minute and \u003claugh\u003e."},{"startTime":463.46,"endTime":463.46,"body":"Yeah."},{"startTime":463.46,"endTime":465.26,"body":"You know, that kind of"},{"startTime":463.46,"endTime":465.26,"body":"stuff. So what, how,"},{"startTime":465.36,"endTime":468.34,"body":"how have you seen that with your"},{"startTime":465.36,"endTime":468.34,"body":"other clients and helping their,"},{"startTime":468.97,"endTime":471.09,"body":"their relationships even with"},{"startTime":468.97,"endTime":471.09,"body":"their contractors internally?"},{"startTime":472.32,"endTime":473.45,"body":"Yeah, absolutely. Well,"},{"startTime":473.451,"endTime":478.13,"body":"it helps you plan on both sides"},{"startTime":473.451,"endTime":478.13,"body":"for the contractor and for"},{"startTime":478.31,"endTime":481.45,"body":"the owner is really"},{"startTime":478.31,"endTime":481.45,"body":"thinking through, you know,"},{"startTime":481.451,"endTime":483.85,"body":"what is something that"},{"startTime":481.451,"endTime":483.85,"body":"I can take off my plate."},{"startTime":484.11,"endTime":487.68,"body":"And many times that's as simple as running"},{"startTime":484.11,"endTime":487.68,"body":"through a to-do list and saying like,"},{"startTime":487.73,"endTime":492.12,"body":"can't Nicole do that. Or, you know,"},{"startTime":487.73,"endTime":492.12,"body":"can't whoever do that. Um, you know,"},{"startTime":492.121,"endTime":494.76,"body":"and me asking those questions,"},{"startTime":492.121,"endTime":494.76,"body":"cuz sometimes, you know,"},{"startTime":494.86,"endTime":497.52,"body":"you're just in a rhythm and you're"},{"startTime":494.86,"endTime":497.52,"body":"like, well I'm the one doing it."},{"startTime":497.54,"endTime":502.08,"body":"So I'll do it again. Um, rather"},{"startTime":497.54,"endTime":502.08,"body":"than off, um, offloading that work."},{"startTime":502.74,"endTime":505.0,"body":"And, and as far as processes go,"},{"startTime":505.46,"endTime":509.79,"body":"when everybody on the team is on the same"},{"startTime":505.46,"endTime":509.79,"body":"page, they understand what's going on,"},{"startTime":510.13,"endTime":514.3,"body":"that's going to help them read"},{"startTime":510.13,"endTime":514.3,"body":"your mind. So to speak, you know,"},{"startTime":514.309,"endTime":518.1,"body":"understand like what your thought"},{"startTime":514.309,"endTime":518.1,"body":"processes were going into,"},{"startTime":518.32,"endTime":519.7,"body":"how you manage client work."},{"startTime":519.92,"endTime":524.89,"body":"And so they're gonna deliver a better"},{"startTime":519.92,"endTime":524.89,"body":"service or product for you because of"},{"startTime":524.891,"endTime":525.724,"body":"that."},{"startTime":526.0,"endTime":528.97,"body":"Yeah. Oh, a hundred percent. A"},{"startTime":526.0,"endTime":528.97,"body":"hundred percent because I mean,"},{"startTime":529.09,"endTime":529.97,"body":"and that's the other thing too."},{"startTime":530.01,"endTime":533.49,"body":"I think that we forget as business owners"},{"startTime":530.01,"endTime":533.49,"body":"and I mean, correct me if I'm wrong,"},{"startTime":533.491,"endTime":535.28,"body":"when you're dealing with"},{"startTime":533.491,"endTime":535.28,"body":"somebody who like, I,"},{"startTime":535.4,"endTime":539.3,"body":"I hired Nicole to basically"},{"startTime":535.4,"endTime":539.3,"body":"be an extension of myself."},{"startTime":540.5,"endTime":543.9,"body":"Um, you know, she's not providing"},{"startTime":540.5,"endTime":543.9,"body":"a service that I can't do myself."},{"startTime":543.96,"endTime":547.42,"body":"And I think that's probably pretty"},{"startTime":543.96,"endTime":547.42,"body":"common with a lot of other solar printers"},{"startTime":547.78,"endTime":550.66,"body":"that's deal. Yeah. That's the"},{"startTime":547.78,"endTime":550.66,"body":"first person you bring on, right."},{"startTime":550.94,"endTime":553.69,"body":"Is something that you understand and"},{"startTime":550.94,"endTime":553.69,"body":"can train and teach them how you,"},{"startTime":554.19,"endTime":555.37,"body":"how you do what you do."},{"startTime":555.89,"endTime":559.29,"body":"Mm-hmm \u003caffirmative\u003e but then it becomes"},{"startTime":555.89,"endTime":559.29,"body":"really difficult to like explain, okay,"},{"startTime":559.291,"endTime":563.78,"body":"this is how I do it to"},{"startTime":559.291,"endTime":563.78,"body":"make it easier for them or,"},{"startTime":564.04,"endTime":568.34,"body":"or even like, oh yeah, I have that person"},{"startTime":564.04,"endTime":568.34,"body":"there. And I can utilize that person."},{"startTime":568.79,"endTime":571.62,"body":"Right. Using them to their"},{"startTime":568.79,"endTime":571.62,"body":"fullest potential and,"},{"startTime":571.9,"endTime":576.73,"body":"and them understanding your why behind"},{"startTime":571.9,"endTime":576.73,"body":"what you're doing rather than just here's"},{"startTime":576.731,"endTime":580.41,"body":"the task. This is what I want you to"},{"startTime":576.731,"endTime":580.41,"body":"do. Right. Like they understand, oh,"},{"startTime":580.411,"endTime":583.25,"body":"there's a reason behind why"},{"startTime":580.411,"endTime":583.25,"body":"we're doing it this way."},{"startTime":583.66,"endTime":587.41,"body":"Right. Well, and um, my, so"},{"startTime":583.66,"endTime":587.41,"body":"my coach, Pete Perry and,"},{"startTime":587.65,"endTime":591.8,"body":"and Troy Dean over at agency"},{"startTime":587.65,"endTime":591.8,"body":"Mavericks, they talk a lot about,"},{"startTime":592.679,"endTime":594.72,"body":"um, you know, assign the outcome,"},{"startTime":595.26,"endTime":598.48,"body":"assign the Y like don't assign the"},{"startTime":595.26,"endTime":598.48,"body":"tasks and everything else. And I,"},{"startTime":598.64,"endTime":600.64,"body":"and I struggle with that too, because, um,"},{"startTime":600.679,"endTime":604.28,"body":"I think I literally told Pete last week,"},{"startTime":600.679,"endTime":604.28,"body":"I was like, yes, but I know the hat,"},{"startTime":604.4,"endTime":608.36,"body":"I know the tasks \u003claugh\u003e and he's"},{"startTime":604.4,"endTime":608.36,"body":"like, yeah, that doesn't matter. Like,"},{"startTime":608.679,"endTime":610.309,"body":"\u003claugh\u003e, it doesn't matter"},{"startTime":608.679,"endTime":610.309,"body":"if you know the task,"},{"startTime":610.66,"endTime":614.39,"body":"he's like just assign the outcome and"},{"startTime":610.66,"endTime":614.39,"body":"let her get there the way that she wants"},{"startTime":614.41,"endTime":617.59,"body":"to get there. And so when you have"},{"startTime":614.41,"endTime":617.59,"body":"somebody who's got that opinion,"},{"startTime":617.62,"endTime":618.79,"body":"like how do you feel about that?"},{"startTime":618.791,"endTime":623.07,"body":"Where you're not where the contractor"},{"startTime":618.791,"endTime":623.07,"body":"might be creating some of those processes?"},{"startTime":623.09,"endTime":624.39,"body":"How would you handle that kind of."},{"startTime":625.25,"endTime":629.38,"body":"Oh, that's great. That's great. I"},{"startTime":625.25,"endTime":629.38,"body":"think that comes, um, with time,"},{"startTime":629.381,"endTime":633.54,"body":"because there's gotta be some trust"},{"startTime":629.381,"endTime":633.54,"body":"there as you, as the owner, but, um,"},{"startTime":633.84,"endTime":637.02,"body":"but honestly it's ideal. I know, I don't"},{"startTime":633.84,"endTime":637.02,"body":"think we've gone through this exercise,"},{"startTime":637.021,"endTime":640.46,"body":"but with other clients I've"},{"startTime":637.021,"endTime":640.46,"body":"gone through a, you know,"},{"startTime":640.63,"endTime":645.059,"body":"title the task and then in the"},{"startTime":640.63,"endTime":645.059,"body":"description say what done means to you."},{"startTime":645.16,"endTime":647.29,"body":"And it's very similar to what you're"},{"startTime":645.16,"endTime":647.29,"body":"talking about. Right? Exactly."},{"startTime":647.57,"endTime":650.61,"body":"Would the results, how would"},{"startTime":647.57,"endTime":650.61,"body":"you feel like, you know,"},{"startTime":651.08,"endTime":655.45,"body":"this means it's been accomplished and"},{"startTime":651.08,"endTime":655.45,"body":"then the, how you get there is up to you."},{"startTime":656.29,"endTime":659.85,"body":"Um, and oftentimes I'll see business"},{"startTime":656.29,"endTime":659.85,"body":"owners actually utilize that with,"},{"startTime":660.13,"endTime":661.929,"body":"you know, employees"},{"startTime":660.13,"endTime":661.929,"body":"they trust and say, Hey,"},{"startTime":662.25,"endTime":665.44,"body":"why you're doing this record"},{"startTime":662.25,"endTime":665.44,"body":"yourself. I'd love to, like,"},{"startTime":665.441,"endTime":669.559,"body":"this is the first start of an SOP"},{"startTime":665.441,"endTime":669.559,"body":"for our business is I'm gonna see how"},{"startTime":670.42,"endTime":672.76,"body":"you ran through this and how"},{"startTime":670.42,"endTime":672.76,"body":"you got to the end result."},{"startTime":672.82,"endTime":676.16,"body":"And it's probably gonna open my"},{"startTime":672.82,"endTime":676.16,"body":"eyes to maybe some different,"},{"startTime":676.429,"endTime":679.559,"body":"different ways of doing things"},{"startTime":676.429,"endTime":679.559,"body":"or better or worse, you know,"},{"startTime":679.67,"endTime":682.87,"body":"come together and have a, a"},{"startTime":679.67,"endTime":682.87,"body":"process that we both can work with."},{"startTime":683.44,"endTime":686.91,"body":"Right. Right. Well, and"},{"startTime":683.44,"endTime":686.91,"body":"that's the thing like, um,"},{"startTime":687.25,"endTime":691.55,"body":"we don't need to get like"},{"startTime":687.25,"endTime":691.55,"body":"too, um, what's the word here?"},{"startTime":691.551,"endTime":693.91,"body":"Transparent with my"},{"startTime":691.551,"endTime":693.91,"body":"business here. \u003claugh\u003e um,"},{"startTime":694.12,"endTime":696.39,"body":"we've made some big changes over the last,"},{"startTime":696.74,"endTime":699.95,"body":"like Erin came in and what happened was,"},{"startTime":700.59,"endTime":702.5,"body":"I think I had planned to"},{"startTime":700.59,"endTime":702.5,"body":"do some of those things,"},{"startTime":702.86,"endTime":706.74,"body":"although I don't know if I would ever"},{"startTime":702.86,"endTime":706.74,"body":"thought to assign that done in the"},{"startTime":706.741,"endTime":710.82,"body":"outcome, honestly, until somebody else"},{"startTime":706.741,"endTime":710.82,"body":"told me that that's what I could do. Um,"},{"startTime":712.01,"endTime":715.64,"body":"but when Aaron came in, I was"},{"startTime":712.01,"endTime":715.64,"body":"like, oh, I have this capacity now."},{"startTime":715.641,"endTime":719.92,"body":"And now I have all this creativity that's"},{"startTime":715.641,"endTime":719.92,"body":"bursting forth because all of a sudden"},{"startTime":720.1,"endTime":724.12,"body":"I'm not bogged down in the"},{"startTime":720.1,"endTime":724.12,"body":"minutia. Um, and so, you know,"},{"startTime":724.121,"endTime":727.96,"body":"I've totally changed some"},{"startTime":724.121,"endTime":727.96,"body":"scopes of my business. \u003claugh\u003e,"},{"startTime":728.19,"endTime":729.76,"body":"I've added new services, you know,"},{"startTime":729.761,"endTime":732.23,"body":"we're trying to tweak"},{"startTime":729.761,"endTime":732.23,"body":"things and change things."},{"startTime":732.231,"endTime":735.429,"body":"And so like where Erin's talking about,"},{"startTime":732.231,"endTime":735.429,"body":"oh yeah, we haven't done that yet."},{"startTime":735.429,"endTime":738.59,"body":"That's my fault because I'm like,"},{"startTime":735.429,"endTime":738.59,"body":"oh yeah, here's the goal line."},{"startTime":739.25,"endTime":740.87,"body":"And then we're gonna go over here now."},{"startTime":740.89,"endTime":743.15,"body":"And then we're now we're"},{"startTime":740.89,"endTime":743.15,"body":"gonna go over here. Um,"},{"startTime":743.24,"endTime":747.83,"body":"which she's very good at rolling"},{"startTime":743.24,"endTime":747.83,"body":"me, roping me in and saying, okay,"},{"startTime":749.17,"endTime":753.78,"body":"but does that make sense? Which"},{"startTime":749.17,"endTime":753.78,"body":"is great. And I need to, like,"},{"startTime":753.88,"endTime":755.9,"body":"we went through and did"},{"startTime":753.88,"endTime":755.9,"body":"our goals a few weeks ago,"},{"startTime":755.901,"endTime":758.54,"body":"which that was the other thing that was"},{"startTime":755.901,"endTime":758.54,"body":"really great about working with you was"},{"startTime":758.541,"endTime":762.94,"body":"setting those goals. Mm-hmm \u003caffirmative\u003e"},{"startTime":758.541,"endTime":762.94,"body":"and taking, taking a minute to go,"},{"startTime":762.941,"endTime":764.7,"body":"okay, where do I actually wanna"},{"startTime":762.941,"endTime":764.7,"body":"be at the end of this year?"},{"startTime":765.94,"endTime":770.33,"body":"I need to print those out. Um,"},{"startTime":765.94,"endTime":770.33,"body":"so when you remember what I said,"},{"startTime":770.97,"endTime":771.49,"body":"cuz I, I,"},{"startTime":771.49,"endTime":774.57,"body":"I struggle with that a lot and what's"},{"startTime":771.49,"endTime":774.57,"body":"going to happen after this podcast."},{"startTime":775.49,"endTime":779.25,"body":"I will guarantee you that Erin"},{"startTime":775.49,"endTime":779.25,"body":"is going to email me and say,"},{"startTime":779.251,"endTime":781.09,"body":"print this because that's just who she is."},{"startTime":781.179,"endTime":784.89,"body":"We'll be on team meetings and she'll"},{"startTime":781.179,"endTime":784.89,"body":"be fixing things as I say things."},{"startTime":784.99,"endTime":786.96,"body":"And she's like, okay, there"},{"startTime":784.99,"endTime":786.96,"body":"you go. It's a, I'm like."},{"startTime":789.0,"endTime":789.32,"body":"Yep. Like."},{"startTime":789.32,"endTime":794.0,"body":"The coldest kidding, it's"},{"startTime":789.32,"endTime":794.0,"body":"fixed. \u003claugh\u003e but uh,"},{"startTime":794.1,"endTime":797.76,"body":"you know, let's talk more about like"},{"startTime":794.1,"endTime":797.76,"body":"the relief, the creative freedom, um,"},{"startTime":797.761,"endTime":800.8,"body":"that I like. And I I've gotten,"},{"startTime":797.761,"endTime":800.8,"body":"I've had some overall moments."},{"startTime":800.91,"endTime":804.64,"body":"I've talked about that"},{"startTime":800.91,"endTime":804.64,"body":"recently on Instagram. We"},{"startTime":805.1,"endTime":807.55,"body":"how do you help your customers"},{"startTime":805.1,"endTime":807.55,"body":"create those boundaries?"},{"startTime":807.551,"endTime":808.71,"body":"Like how do these processes"},{"startTime":810.22,"endTime":812.79,"body":"give them that freedom"},{"startTime":810.22,"endTime":812.79,"body":"more than they had before?"},{"startTime":813.67,"endTime":817.79,"body":"I think every business owner really"},{"startTime":813.67,"endTime":817.79,"body":"wants to maintain certain boundaries."},{"startTime":818.02,"endTime":820.19,"body":"It's just the matter of actually doing it."},{"startTime":820.21,"endTime":822.63,"body":"And when nobody is holding"},{"startTime":820.21,"endTime":822.63,"body":"you accountable to that,"},{"startTime":823.17,"endTime":826.26,"body":"it it's easy to dismiss yourself. Right."},{"startTime":826.261,"endTime":829.58,"body":"We're the first person that will"},{"startTime":826.261,"endTime":829.58,"body":"put at the end of the line. Um,"},{"startTime":829.88,"endTime":833.82,"body":"so having somebody like"},{"startTime":829.88,"endTime":833.82,"body":"me to say, you know, okay,"},{"startTime":833.821,"endTime":836.42,"body":"those are the boundaries you"},{"startTime":833.821,"endTime":836.42,"body":"wanna hold, great. We're gonna,"},{"startTime":836.6,"endTime":837.46,"body":"I'm gonna write them down."},{"startTime":837.47,"endTime":841.059,"body":"We're gonna integrate those into"},{"startTime":837.47,"endTime":841.059,"body":"our onboarding process with clients."},{"startTime":841.16,"endTime":844.01,"body":"So they know upfront, we're gonna"},{"startTime":841.16,"endTime":844.01,"body":"remind them of those boundaries."},{"startTime":844.309,"endTime":848.73,"body":"And I'm going to remind you when I see"},{"startTime":844.309,"endTime":848.73,"body":"you breaking those boundaries \u003claugh\u003e so"},{"startTime":848.82,"endTime":849.809,"body":"those are, you know,"},{"startTime":849.84,"endTime":854.05,"body":"it's just that accountability is honestly"},{"startTime":849.84,"endTime":854.05,"body":"like what's going to keep you, um,"},{"startTime":854.15,"endTime":857.05,"body":"in line. And once you have"},{"startTime":854.15,"endTime":857.05,"body":"somebody, you know, like me,"},{"startTime":857.1,"endTime":860.61,"body":"who's working in the backside and really"},{"startTime":857.1,"endTime":860.61,"body":"understanding how your business is"},{"startTime":860.72,"endTime":865.0,"body":"flowing. Um, you know, I'm here to, uh,"},{"startTime":865.03,"endTime":868.8,"body":"suggest boundaries and \u003claugh\u003e"},{"startTime":865.03,"endTime":868.8,"body":"see if you want that's D"},{"startTime":869.9,"endTime":873.36,"body":"see if you want to put those in place"},{"startTime":869.9,"endTime":873.36,"body":"or what's the plan to get it there,"},{"startTime":873.66,"endTime":876.88,"body":"you know? So you can't go from zero to"},{"startTime":873.66,"endTime":876.88,"body":"a hundred, but alright, what's step one."},{"startTime":877.26,"endTime":880.87,"body":"If you wanna stop working weekends or"},{"startTime":877.26,"endTime":880.87,"body":"stop working 60 hours a week, you know,"},{"startTime":881.29,"endTime":885.47,"body":"how do we slowly bring this back"},{"startTime":881.29,"endTime":885.47,"body":"to what, um, work life balance you."},{"startTime":885.47,"endTime":886.191,"body":"Want? Well,"},{"startTime":886.191,"endTime":890.47,"body":"and how can somebody do that if they don't"},{"startTime":886.191,"endTime":890.47,"body":"have an errand or as I affectionately"},{"startTime":890.471,"endTime":894.48,"body":"call her UN to everybody,"},{"startTime":890.471,"endTime":894.48,"body":"my second brain \u003claugh\u003e um,"},{"startTime":895.0,"endTime":897.68,"body":"\u003claugh\u003e how, how does"},{"startTime":895.0,"endTime":897.68,"body":"somebody do that on their own?"},{"startTime":897.681,"endTime":901.64,"body":"How do they take the steps to start"},{"startTime":897.681,"endTime":901.64,"body":"getting those boundaries in place?"},{"startTime":902.68,"endTime":902.76,"body":"Uh,"},{"startTime":902.76,"endTime":906.56,"body":"I think writing 'em down and putting 'em"},{"startTime":902.76,"endTime":906.56,"body":"up a visual reminder to yourself is a"},{"startTime":906.561,"endTime":909.79,"body":"great along with why you want to put"},{"startTime":906.561,"endTime":909.79,"body":"those boundaries in place, right?"},{"startTime":909.93,"endTime":912.75,"body":"The tie between the actual"},{"startTime":909.93,"endTime":912.75,"body":"boundary and why you wanna do that,"},{"startTime":912.751,"endTime":917.19,"body":"is it to spend more time with your"},{"startTime":912.751,"endTime":917.19,"body":"family? Is it to, you know, travel more,"},{"startTime":917.67,"endTime":921.07,"body":"whatever it is, have that why"},{"startTime":917.67,"endTime":921.07,"body":"associated to the boundary and then, um,"},{"startTime":921.071,"endTime":923.95,"body":"start communicating those"},{"startTime":921.071,"endTime":923.95,"body":"to clients. You know,"},{"startTime":924.07,"endTime":926.47,"body":"I think that's usually where"},{"startTime":924.07,"endTime":926.47,"body":"boundaries come into play, right."},{"startTime":926.471,"endTime":928.7,"body":"Is with the client"},{"startTime":926.471,"endTime":928.7,"body":"relationships. Yeah. So, oh yeah."},{"startTime":928.701,"endTime":929.86,"body":"Talking about those upfront,"},{"startTime":929.861,"endTime":933.3,"body":"having that conversation with clients"},{"startTime":929.861,"endTime":933.3,"body":"that are maybe have been with you for a"},{"startTime":933.46,"endTime":936.22,"body":"while, and it will be an adjustment"},{"startTime":933.46,"endTime":936.22,"body":"saying, Hey, this is the new process,"},{"startTime":936.44,"endTime":940.54,"body":"or this is what we're gonna do, and"},{"startTime":936.44,"endTime":940.54,"body":"this is why it's good for you. Right."},{"startTime":940.541,"endTime":942.9,"body":"There's always gonna be a reason"},{"startTime":940.541,"endTime":942.9,"body":"why it's good for the client too."},{"startTime":942.96,"endTime":946.65,"body":"And so giving them that why,"},{"startTime":942.96,"endTime":946.65,"body":"um, but those are the first,"},{"startTime":946.86,"endTime":948.65,"body":"first steps for sure. Um."},{"startTime":949.28,"endTime":954.05,"body":"Well, and like, you know, like I, I"},{"startTime":949.28,"endTime":954.05,"body":"erected my, my boundary on April 1st,"},{"startTime":954.63,"endTime":956.61,"body":"so I gave people about two weeks notice."},{"startTime":956.77,"endTime":959.77,"body":"I just put it in my email"},{"startTime":956.77,"endTime":959.77,"body":"signature and you know,"},{"startTime":959.93,"endTime":963.41,"body":"and I even remember when Erin complimented"},{"startTime":959.93,"endTime":963.41,"body":"on, on it, she's like, good job."},{"startTime":964.81,"endTime":968.88,"body":"Thank you. I like gold stars. Okay."},{"startTime":964.81,"endTime":968.88,"body":"Yep. I was always the teacher pet. Um,"},{"startTime":969.42,"endTime":970.64,"body":"but that was the thing,"},{"startTime":970.641,"endTime":974.28,"body":"like I just communicated to my clients"},{"startTime":970.641,"endTime":974.28,"body":"through my email signature, like, Hey,"},{"startTime":974.7,"endTime":979.64,"body":"I'm noon on Friday as I'm done,"},{"startTime":974.7,"endTime":979.64,"body":"I'm available. Like by phone,"},{"startTime":979.66,"endTime":982.92,"body":"if something hap crazy happens like"},{"startTime":979.66,"endTime":982.92,"body":"web design, as you know, when you,"},{"startTime":982.921,"endTime":986.15,"body":"especially when you manage people's"},{"startTime":982.921,"endTime":986.15,"body":"websites and they're like, it's,"},{"startTime":986.151,"endTime":989.91,"body":"it's their online presence. Mm-hmm,"},{"startTime":986.151,"endTime":989.91,"body":"\u003caffirmative\u003e things happen. Not,"},{"startTime":990.65,"endTime":993.67,"body":"not at a, you know, nice"},{"startTime":990.65,"endTime":993.67,"body":"time I had a website go down,"},{"startTime":993.95,"endTime":996.95,"body":"actually this last Saturday"},{"startTime":993.95,"endTime":996.95,"body":"night at, uh, 7:00 PM."},{"startTime":997.97,"endTime":1001.65,"body":"I got a notification from"},{"startTime":997.97,"endTime":1001.65,"body":"thankfully from the server company."},{"startTime":1002.33,"endTime":1004.84,"body":"I was able to get it rectified"},{"startTime":1002.33,"endTime":1004.84,"body":"within 30 minutes, the client,"},{"startTime":1004.92,"endTime":1008.04,"body":"I don't think you even know that"},{"startTime":1004.92,"endTime":1008.04,"body":"it went down. Um, but you know,"},{"startTime":1008.041,"endTime":1012.28,"body":"it's a twenty four seven on call"},{"startTime":1008.041,"endTime":1012.28,"body":"type of job, which knock on wood."},{"startTime":1012.281,"endTime":1014.4,"body":"Doesn't that doesn't happen"},{"startTime":1012.281,"endTime":1014.4,"body":"very often because I,"},{"startTime":1014.56,"endTime":1018.52,"body":"I trust WP engine and this"},{"startTime":1014.56,"endTime":1018.52,"body":"was not a WP engine site. Um,"},{"startTime":1019.02,"endTime":1020.76,"body":"but you know, it does happen."},{"startTime":1020.98,"endTime":1025.39,"body":"And so having some boundaries with my"},{"startTime":1020.98,"endTime":1025.39,"body":"clients, like, okay, you can't like,"},{"startTime":1025.45,"endTime":1027.63,"body":"I'm not gonna respond to"},{"startTime":1025.45,"endTime":1027.63,"body":"emails on Friday afternoons,"},{"startTime":1028.09,"endTime":1033.07,"body":"unless it's an absolute emergency. And"},{"startTime":1028.09,"endTime":1033.07,"body":"I have had nobody get upset about it."},{"startTime":1033.63,"endTime":1037.39,"body":"I honestly thought I would cuz I've had"},{"startTime":1033.63,"endTime":1037.39,"body":"people email me on Friday afternoons,"},{"startTime":1037.391,"endTime":1040.94,"body":"even though I'm not there mm-hmm"},{"startTime":1037.391,"endTime":1040.94,"body":"\u003caffirmative\u003e and I definitely, um,"},{"startTime":1041.01,"endTime":1041.843,"body":"read the email,"},{"startTime":1042.72,"endTime":1046.38,"body":"but I make sure that I don't"},{"startTime":1042.72,"endTime":1046.38,"body":"respond and I, you know,"},{"startTime":1047.17,"endTime":1052.16,"body":"respond on Monday and literally nobody"},{"startTime":1047.17,"endTime":1052.16,"body":"has gotten mad. So from a, from a CEO,"},{"startTime":1052.51,"endTime":1055.08,"body":"from a business owner perspective,"},{"startTime":1055.19,"endTime":1058.04,"body":"like almost no one gets"},{"startTime":1055.19,"endTime":1058.04,"body":"mad about your boundaries."},{"startTime":1058.8,"endTime":1060.99,"body":"Yeah. We make up the stories. Yeah."},{"startTime":1060.991,"endTime":1063.869,"body":"We make up those stories in our head"},{"startTime":1060.991,"endTime":1063.869,"body":"of like, oh, this is gonna upset them."},{"startTime":1063.89,"endTime":1067.59,"body":"But really, you know, especially"},{"startTime":1063.89,"endTime":1067.59,"body":"in your case, you know,"},{"startTime":1067.83,"endTime":1071.8,"body":"in all of my client's their clients"},{"startTime":1067.83,"endTime":1071.8,"body":"are business owners, you know? Yeah."},{"startTime":1071.98,"endTime":1074.24,"body":"So they understand to a"},{"startTime":1071.98,"endTime":1074.24,"body":"certain extent, like, yeah,"},{"startTime":1074.241,"endTime":1078.119,"body":"we do have to have boundaries in place"},{"startTime":1074.241,"endTime":1078.119,"body":"and oftentimes I find that clients go,"},{"startTime":1078.14,"endTime":1081.44,"body":"oh, that's great. I should do that"},{"startTime":1078.14,"endTime":1081.44,"body":"in my business as well. Oh yeah."},{"startTime":1081.63,"endTime":1084.359,"body":"Yeah. I have. And you know, I"},{"startTime":1081.63,"endTime":1084.359,"body":"have, I just onboarded a client."},{"startTime":1084.49,"endTime":1087.67,"body":"She's very open about the fact"},{"startTime":1084.49,"endTime":1087.67,"body":"that she, they don't work Fridays."},{"startTime":1087.671,"endTime":1090.27,"body":"They're a four day work week and you know,"},{"startTime":1090.271,"endTime":1093.99,"body":"they don't expect me to necessarily not"},{"startTime":1090.271,"endTime":1093.99,"body":"respond and do things on Fridays cuz I'm"},{"startTime":1093.991,"endTime":1096.43,"body":"a contractor and it's my prerogative. Um,"},{"startTime":1096.81,"endTime":1101.07,"body":"but it's kind of nice because I know"},{"startTime":1096.81,"endTime":1101.07,"body":"that I have at least one client who isn't"},{"startTime":1101.071,"endTime":1104.63,"body":"gonna expect anything on a Friday"},{"startTime":1101.071,"endTime":1104.63,"body":"unless something crazy happens. Right."},{"startTime":1104.631,"endTime":1108.54,"body":"You know, so it's just, when you, I"},{"startTime":1104.631,"endTime":1108.54,"body":"respect everybody else's boundaries."},{"startTime":1108.619,"endTime":1113.46,"body":"I feel like it's, it just"},{"startTime":1108.619,"endTime":1113.46,"body":"is so much easier. Okay."},{"startTime":1113.64,"endTime":1117.02,"body":"So for those business owners who"},{"startTime":1113.64,"endTime":1117.02,"body":"are listening and are like, man,"},{"startTime":1117.021,"endTime":1121.26,"body":"that sounds really great. How do I"},{"startTime":1117.021,"endTime":1121.26,"body":"get from, how do I manage my time?"},{"startTime":1122.46,"endTime":1126.49,"body":"What I'm feeling overwhelmed and get to"},{"startTime":1122.46,"endTime":1126.49,"body":"a place where I can erect some of those"},{"startTime":1126.491,"endTime":1127.324,"body":"boundaries."},{"startTime":1128.08,"endTime":1128.37,"body":"Well,"},{"startTime":1128.37,"endTime":1131.25,"body":"I think it's important to know that"},{"startTime":1128.37,"endTime":1131.25,"body":"everybody gets overwhelmed from time to"},{"startTime":1131.251,"endTime":1133.73,"body":"time. Like I get overwhelmed"},{"startTime":1131.251,"endTime":1133.73,"body":"from time to time."},{"startTime":1134.15,"endTime":1138.45,"body":"And I think what helps me and I think"},{"startTime":1134.15,"endTime":1138.45,"body":"helps a lot of business owners is to, um,"},{"startTime":1138.76,"endTime":1141.25,"body":"stop looking at all the"},{"startTime":1138.76,"endTime":1141.25,"body":"things you need to do. Right."},{"startTime":1141.31,"endTime":1146.16,"body":"And focus in on what is the most"},{"startTime":1141.31,"endTime":1146.16,"body":"critical thing for me to do right now."},{"startTime":1146.38,"endTime":1148.64,"body":"And that's the only thing"},{"startTime":1146.38,"endTime":1148.64,"body":"I'm gonna worry about today."},{"startTime":1148.82,"endTime":1153.2,"body":"And so that's an immediate like release"},{"startTime":1148.82,"endTime":1153.2,"body":"that overwhelm when you're thinking long"},{"startTime":1153.52,"endTime":1157.72,"body":"term, I think it's important to look at"},{"startTime":1153.52,"endTime":1157.72,"body":"your overall big to-do list and start"},{"startTime":1157.79,"endTime":1161.0,"body":"eliminating things that aren't"},{"startTime":1157.79,"endTime":1161.0,"body":"critical to your business."},{"startTime":1161.57,"endTime":1163.75,"body":"And once you stop seeing"},{"startTime":1161.57,"endTime":1163.75,"body":"those on your plate,"},{"startTime":1163.85,"endTime":1168.75,"body":"you're gonna get less overwhelmed and"},{"startTime":1163.85,"endTime":1168.75,"body":"be able to kind of plan out how long do"},{"startTime":1168.751,"endTime":1173.55,"body":"each of these critical items do I expect"},{"startTime":1168.751,"endTime":1173.55,"body":"those to take and start mapping those"},{"startTime":1173.551,"endTime":1178.47,"body":"out on a calendar? Um, try"},{"startTime":1173.551,"endTime":1178.47,"body":"time, blocking time, try, um,"},{"startTime":1178.81,"endTime":1183.7,"body":"you know, the blocking out specific"},{"startTime":1178.81,"endTime":1183.7,"body":"hours of the day, days of the week,"},{"startTime":1183.98,"endTime":1187.1,"body":"whatever works for you, do some"},{"startTime":1183.98,"endTime":1187.1,"body":"experimentation there. But I think,"},{"startTime":1187.42,"endTime":1190.98,"body":"I think it's important first to eliminate"},{"startTime":1187.42,"endTime":1190.98,"body":"all the things that don't actually"},{"startTime":1190.981,"endTime":1193.74,"body":"have to get done for your business"},{"startTime":1190.981,"endTime":1193.74,"body":"to continue to run, right."},{"startTime":1193.741,"endTime":1197.619,"body":"Client works upfront managing"},{"startTime":1193.741,"endTime":1197.619,"body":"your businesses upfront,"},{"startTime":1197.64,"endTime":1201.07,"body":"but honestly like marketing"},{"startTime":1197.64,"endTime":1201.07,"body":"is very important,"},{"startTime":1201.17,"endTime":1205.27,"body":"but it can be set on a back burner if"},{"startTime":1201.17,"endTime":1205.27,"body":"you need to, depending on the situation,"},{"startTime":1205.29,"endTime":1206.123,"body":"you know, like how does."},{"startTime":1206.51,"endTime":1211.51,"body":"We'll talk about that"},{"startTime":1206.51,"endTime":1211.51,"body":"offline? No, \u003claugh\u003e uh, no,"},{"startTime":1211.511,"endTime":1215.23,"body":"that's why you get a partner to take"},{"startTime":1211.511,"endTime":1215.23,"body":"care of it for you hit chance. Um."},{"startTime":1215.51,"endTime":1219.02,"body":"Right. Yeah. Outsourcing is awesome if"},{"startTime":1215.51,"endTime":1219.02,"body":"you can do that. Yeah. But until then,"},{"startTime":1219.38,"endTime":1222.7,"body":"\u003claugh\u003e there are certain things that"},{"startTime":1219.38,"endTime":1222.7,"body":"won't devastate your BU business,"},{"startTime":1222.701,"endTime":1226.1,"body":"you know, posting five days a week."},{"startTime":1222.701,"endTime":1226.1,"body":"Um, and taking it back to two,"},{"startTime":1226.41,"endTime":1229.58,"body":"just to give yourself some breathing"},{"startTime":1226.41,"endTime":1229.58,"body":"room, isn't gonna kill your business."},{"startTime":1229.83,"endTime":1233.38,"body":"Right. Right. Exactly. Like maybe"},{"startTime":1229.83,"endTime":1233.38,"body":"don't kill your major consistency,"},{"startTime":1233.56,"endTime":1238.41,"body":"but look at where you can give"},{"startTime":1233.56,"endTime":1238.41,"body":"yourself a little bit of grace mm-hmm"},{"startTime":1238.45,"endTime":1242.97,"body":"\u003caffirmative\u003e um, I have"},{"startTime":1238.45,"endTime":1242.97,"body":"had in my schedule just for"},{"startTime":1244.17,"endTime":1244.34,"body":"um,"},{"startTime":1244.34,"endTime":1249.0,"body":"every like week for the last three weeks"},{"startTime":1244.34,"endTime":1249.0,"body":"and zero have gotten done and that's"},{"startTime":1249.001,"endTime":1253.92,"body":"okay. Yep. Because I've been a little"},{"startTime":1249.001,"endTime":1253.92,"body":"bit overwhelmed with client work and so,"},{"startTime":1253.921,"endTime":1257.2,"body":"you know, you have to, you do you"},{"startTime":1253.921,"endTime":1257.2,"body":"have to sort of prioritize like, okay,"},{"startTime":1258.67,"endTime":1261.8,"body":"what has to happen right now?"},{"startTime":1262.52,"endTime":1265.3,"body":"Mm-hmm \u003caffirmative\u003e and you"},{"startTime":1262.52,"endTime":1265.3,"body":"know, you start with the,"},{"startTime":1265.58,"endTime":1267.29,"body":"I think the biggest thing that most of us"},{"startTime":1269.6,"endTime":1272.94,"body":"put on the back burner are,"},{"startTime":1269.6,"endTime":1272.94,"body":"are our own businesses. Yep."},{"startTime":1273.3,"endTime":1276.7,"body":"A hundred percent every single"},{"startTime":1273.3,"endTime":1276.7,"body":"time. And it's so easy to do."},{"startTime":1277.44,"endTime":1279.98,"body":"And as long as you don't just"},{"startTime":1277.44,"endTime":1279.98,"body":"leave it there on the back burner,"},{"startTime":1280.06,"endTime":1283.74,"body":"I feel like it's okay to like take"},{"startTime":1280.06,"endTime":1283.74,"body":"a breather from it and examine"},{"startTime":1285.04,"endTime":1289.5,"body":"the pieces that you can, you"},{"startTime":1285.04,"endTime":1289.5,"body":"know, get some relief from."},{"startTime":1290.58,"endTime":1295.34,"body":"Um, so if you were like"},{"startTime":1290.58,"endTime":1295.34,"body":"that tired business owner,"},{"startTime":1295.96,"endTime":1299.02,"body":"for instance, and you needed"},{"startTime":1295.96,"endTime":1299.02,"body":"just to have you needed a relief,"},{"startTime":1299.17,"endTime":1303.45,"body":"some kind of pressure, like right now,"},{"startTime":1299.17,"endTime":1303.45,"body":"what, where would you tell them to start?"},{"startTime":1306.33,"endTime":1307.49,"body":"Uh, oh gosh. Um."},{"startTime":1308.05,"endTime":1310.53,"body":"\u003cLaugh\u003e Hey, I emailed"},{"startTime":1308.05,"endTime":1310.53,"body":"you this question. So."},{"startTime":1311.49,"endTime":1312.97,"body":"Uh, when,"},{"startTime":1313.67,"endTime":1318.49,"body":"so if it's possible to outsource look"},{"startTime":1313.67,"endTime":1318.49,"body":"at that because that's gonna relieve"},{"startTime":1318.69,"endTime":1321.45,"body":"pressure over and over and over, um."},{"startTime":1321.45,"endTime":1322.76,"body":"Immediately too. Yeah."},{"startTime":1322.95,"endTime":1324.0,"body":"Yeah, yeah. Absolutely. Even."},{"startTime":1324.08,"endTime":1328.119,"body":"If it's just mental, honestly, like I,"},{"startTime":1324.08,"endTime":1328.119,"body":"we hadn't even started working together."},{"startTime":1328.24,"endTime":1329.84,"body":"I just paid Erin the deposit,"},{"startTime":1330.68,"endTime":1333.8,"body":"I just scheduled the call with"},{"startTime":1330.68,"endTime":1333.8,"body":"Erin and I was like, oh my God,"},{"startTime":1333.84,"endTime":1336.56,"body":"I feel so much better. \u003claugh\u003e and"},{"startTime":1333.84,"endTime":1336.56,"body":"I paid the deposit. I'm like, oh,"},{"startTime":1336.561,"endTime":1338.8,"body":"I feel so much better. And like,"},{"startTime":1336.561,"endTime":1338.8,"body":"we hadn't done anything yet."},{"startTime":1339.06,"endTime":1342.55,"body":"It was just a mental thing"},{"startTime":1339.06,"endTime":1342.55,"body":"because I knew help was coming."},{"startTime":1343.19,"endTime":1347.23,"body":"Yep. Yeah. That'll that,"},{"startTime":1343.19,"endTime":1347.23,"body":"that's huge. And then again,"},{"startTime":1347.74,"endTime":1350.95,"body":"like really just be brutal"},{"startTime":1347.74,"endTime":1350.95,"body":"with your to-do list."},{"startTime":1351.69,"endTime":1355.91,"body":"Get rid of anything that doesn't have to"},{"startTime":1351.69,"endTime":1355.91,"body":"happen this week and you're gonna feel"},{"startTime":1355.911,"endTime":1357.03,"body":"better immediately."},{"startTime":1357.78,"endTime":1362.18,"body":"Yeah, no, I love that. Um, so,"},{"startTime":1357.78,"endTime":1362.18,"body":"but there's, I think it's from,"},{"startTime":1362.82,"endTime":1365.14,"body":"I know it's in like the full focus"},{"startTime":1362.82,"endTime":1365.14,"body":"planner or something like that,"},{"startTime":1365.141,"endTime":1369.3,"body":"where you sit down and you write down"},{"startTime":1365.141,"endTime":1369.3,"body":"like you're five, you're three rocks,"},{"startTime":1369.54,"endTime":1373.06,"body":"your pebbles, that kind of"},{"startTime":1369.54,"endTime":1373.06,"body":"mentality. Yeah. And so for me, um,"},{"startTime":1373.46,"endTime":1378.41,"body":"I don't really differentiate between"},{"startTime":1373.46,"endTime":1378.41,"body":"small needs and big needs very well"},{"startTime":1378.48,"endTime":1380.29,"body":"because something to"},{"startTime":1378.48,"endTime":1380.29,"body":"me could be a big rock,"},{"startTime":1380.291,"endTime":1385.25,"body":"even though it's like not like"},{"startTime":1380.291,"endTime":1385.25,"body":"calling a bank. That is a big rock,"},{"startTime":1385.28,"endTime":1388.53,"body":"even though I know it will take 10"},{"startTime":1385.28,"endTime":1388.53,"body":"minutes of my time because I don't like"},{"startTime":1388.531,"endTime":1391.73,"body":"getting on the phone and"},{"startTime":1388.531,"endTime":1391.73,"body":"talking to human beings, um,"},{"startTime":1392.74,"endTime":1395.48,"body":"other than right now, you know? Yep."},{"startTime":1395.96,"endTime":1397.52,"body":"Yep. Yep. \u003claugh\u003e um."},{"startTime":1397.98,"endTime":1402.2,"body":"But so like that kind of stuff. So what"},{"startTime":1397.98,"endTime":1402.2,"body":"I do is just, I journal every morning,"},{"startTime":1402.64,"endTime":1405.4,"body":"actually I do this the day"},{"startTime":1402.64,"endTime":1405.4,"body":"before, as I'm finishing my day,"},{"startTime":1406.119,"endTime":1409.88,"body":"I write down the five things that"},{"startTime":1406.119,"endTime":1409.88,"body":"I know I need to do the next day,"},{"startTime":1410.35,"endTime":1413.6,"body":"like the top five things."},{"startTime":1410.35,"endTime":1413.6,"body":"And there's a lot of times,"},{"startTime":1413.9,"endTime":1415.31,"body":"not all five things get done."},{"startTime":1415.57,"endTime":1419.43,"body":"Mm-hmm \u003caffirmative\u003e sometimes there's"},{"startTime":1415.57,"endTime":1419.43,"body":"times when one thing gets done because"},{"startTime":1419.431,"endTime":1424.07,"body":"clients email and mess the idea"},{"startTime":1419.431,"endTime":1424.07,"body":"up and they email in, you know,"},{"startTime":1424.071,"endTime":1428.2,"body":"projects that are like, oh, this is"},{"startTime":1424.071,"endTime":1428.2,"body":"broken. Please, please go fix it. Oops."},{"startTime":1428.74,"endTime":1432.32,"body":"Why bad? But I mean, that's the thing"},{"startTime":1428.74,"endTime":1432.32,"body":"you and learning to give yourself grace,"},{"startTime":1432.48,"endTime":1433.313,"body":"I think with that,"},{"startTime":1433.91,"endTime":1437.72,"body":"because I literally sat last"},{"startTime":1433.91,"endTime":1437.72,"body":"night and did my looked at my,"},{"startTime":1437.82,"endTime":1440.52,"body":"looked at my five and I was"},{"startTime":1437.82,"endTime":1440.52,"body":"like, okay, well, I mean,"},{"startTime":1440.521,"endTime":1445.03,"body":"four outta five is not bad. Four to five"},{"startTime":1440.521,"endTime":1445.03,"body":"is a really good day for me. Like, and,"},{"startTime":1445.23,"endTime":1447.71,"body":"and understanding that every day is"},{"startTime":1445.23,"endTime":1447.71,"body":"a new day. I mean, it's a mental,"},{"startTime":1448.02,"endTime":1449.51,"body":"it's all a mental game I feel."},{"startTime":1450.2,"endTime":1454.35,"body":"Right. And that's a great technique. I've"},{"startTime":1450.2,"endTime":1454.35,"body":"heard the top three a day or top. Um,"},{"startTime":1454.54,"endTime":1459.47,"body":"I've also heard top five a week."},{"startTime":1454.54,"endTime":1459.47,"body":"Um, but when you have client work,"},{"startTime":1459.471,"endTime":1461.51,"body":"especially things that"},{"startTime":1459.471,"endTime":1461.51,"body":"pop up on a regular basis,"},{"startTime":1461.67,"endTime":1466.5,"body":"I would make that one of your"},{"startTime":1461.67,"endTime":1466.5,"body":"three or five is just a block for"},{"startTime":1466.501,"endTime":1467.334,"body":"client. Like why."},{"startTime":1467.56,"endTime":1471.38,"body":"Why AR this is why I hired her by"},{"startTime":1467.56,"endTime":1471.38,"body":"the way, cuz she's like, um, Maria,"},{"startTime":1471.7,"endTime":1472.533,"body":"so you're doing it wrong."},{"startTime":1472.78,"endTime":1476.42,"body":"\u003cLaugh\u003e no, you're not \u003claugh\u003e but"},{"startTime":1472.78,"endTime":1476.42,"body":"it's gonna make you feel better."},{"startTime":1476.421,"endTime":1479.3,"body":"Instead of at the end of the day"},{"startTime":1476.421,"endTime":1479.3,"body":"going, I didn't hit 'em all, you know,"},{"startTime":1479.44,"endTime":1481.81,"body":"one of those was a client called \u003claugh\u003e."},{"startTime":1482.08,"endTime":1484.17,"body":"Yeah. Yeah. Oh they know"},{"startTime":1482.08,"endTime":1484.17,"body":"better than to call me."},{"startTime":1484.29,"endTime":1486.85,"body":"I have like a couple that they"},{"startTime":1484.29,"endTime":1486.85,"body":"all email they know better."},{"startTime":1487.31,"endTime":1490.05,"body":"But it's funny that you talk about"},{"startTime":1487.31,"endTime":1490.05,"body":"those little things like the bank call"},{"startTime":1490.051,"endTime":1491.13,"body":"because somebody,"},{"startTime":1491.131,"endTime":1495.369,"body":"I fell on social media calls that her"},{"startTime":1491.131,"endTime":1495.369,"body":"needle list and it's all these little tiny"},{"startTime":1495.37,"endTime":1498.09,"body":"things that add up and make"},{"startTime":1495.37,"endTime":1498.09,"body":"you overwhelmed. And so she,"},{"startTime":1498.43,"endTime":1501.16,"body":"she starts a list of all those"},{"startTime":1498.43,"endTime":1501.16,"body":"things that I don't wanna do,"},{"startTime":1501.18,"endTime":1503.64,"body":"but I know they're gonna take"},{"startTime":1501.18,"endTime":1503.64,"body":"less than 30 minutes. Oh wow."},{"startTime":1503.641,"endTime":1506.56,"body":"And she picks one morning and she"},{"startTime":1503.641,"endTime":1506.56,"body":"goes, I'm gonna tackle this list."},{"startTime":1506.561,"endTime":1508.52,"body":"And that's all I'm gonna do"},{"startTime":1506.561,"endTime":1508.52,"body":"is all these little things."},{"startTime":1508.521,"endTime":1511.52,"body":"And I'm gonna check 'em off and I'm gonna"},{"startTime":1508.521,"endTime":1511.52,"body":"feel so much better when they're done."},{"startTime":1512.0,"endTime":1512.64,"body":"I love that."},{"startTime":1512.64,"endTime":1516.08,"body":"I love that because honestly that is like"},{"startTime":1512.64,"endTime":1516.08,"body":"the majority of my overwhelm comes not"},{"startTime":1516.081,"endTime":1519.71,"body":"from the things that are big mm-hmm"},{"startTime":1516.081,"endTime":1519.71,"body":"\u003caffirmative\u003e um, you know, I have,"},{"startTime":1520.01,"endTime":1523.51,"body":"so for instance, today, my"},{"startTime":1520.01,"endTime":1523.51,"body":"afternoon is blocked out for a new,"},{"startTime":1523.65,"endTime":1527.59,"body":"my new client that I'm learning their"},{"startTime":1523.65,"endTime":1527.59,"body":"website. It's similar tech stack,"},{"startTime":1527.94,"endTime":1532.47,"body":"totally different execution method,"},{"startTime":1527.94,"endTime":1532.47,"body":"which is fun for me. Yeah. And,"},{"startTime":1532.95,"endTime":1533.783,"body":"um, you know,"},{"startTime":1533.869,"endTime":1538.54,"body":"and we're creating a new section"},{"startTime":1533.869,"endTime":1538.54,"body":"for a page and a whole new page"},{"startTime":1539.04,"endTime":1542.94,"body":"and it's all due, like both projects"},{"startTime":1539.04,"endTime":1542.94,"body":"are due next Monday and they're,"},{"startTime":1542.941,"endTime":1547.46,"body":"they're the nicest client ever"},{"startTime":1542.941,"endTime":1547.46,"body":"just at all. But you know,"},{"startTime":1547.57,"endTime":1550.14,"body":"knowing that, Hey, okay, Hey, I"},{"startTime":1547.57,"endTime":1550.14,"body":"need to get these things done."},{"startTime":1550.141,"endTime":1553.34,"body":"And so I had to schedule focus"},{"startTime":1550.141,"endTime":1553.34,"body":"time mm-hmm \u003caffirmative\u003e and yeah,"},{"startTime":1553.341,"endTime":1554.174,"body":"it's a big thing,"},{"startTime":1554.2,"endTime":1557.49,"body":"but what's funny is it's those little"},{"startTime":1554.2,"endTime":1557.49,"body":"needle things that I'm like, oh,"},{"startTime":1557.491,"endTime":1559.73,"body":"I need to do this. And it gets in the way."},{"startTime":1560.369,"endTime":1561.202,"body":"Yep."},{"startTime":1561.27,"endTime":1561.83,"body":"Of those."},{"startTime":1561.83,"endTime":1566.29,"body":"And that causes me more overwhelm"},{"startTime":1561.83,"endTime":1566.29,"body":"than the giant project that should be"},{"startTime":1566.291,"endTime":1567.124,"body":"stressing me out."},{"startTime":1567.3,"endTime":1570.65,"body":"Right. Same, same."},{"startTime":1571.32,"endTime":1575.16,"body":"Yeah. And it's always stupid stuff. Like"},{"startTime":1571.32,"endTime":1575.16,"body":"I have to mail a check today too. And,"},{"startTime":1575.64,"endTime":1578.16,"body":"uh, that is literally just"},{"startTime":1575.64,"endTime":1578.16,"body":"walking out to my mail."},{"startTime":1578.16,"endTime":1578.993,"body":"Mailbox. Yeah. Yep."},{"startTime":1579.71,"endTime":1583.119,"body":"It's all, it's all, it's all really"},{"startTime":1579.71,"endTime":1583.119,"body":"dumb, really dumb stuff. Yeah."},{"startTime":1583.56,"endTime":1586.64,"body":"I like that idea though, of"},{"startTime":1583.56,"endTime":1586.64,"body":"knocking that out kind of the first,"},{"startTime":1587.66,"endTime":1589.6,"body":"the first thing in the morning"},{"startTime":1587.66,"endTime":1589.6,"body":"or the first part of the week,"},{"startTime":1589.66,"endTime":1592.35,"body":"or just scheduling all"},{"startTime":1589.66,"endTime":1592.35,"body":"that. What I once cuz yeah."},{"startTime":1592.351,"endTime":1593.63,"body":"You do always feel so much better."},{"startTime":1594.31,"endTime":1595.43,"body":"Yep. You do. Yeah."},{"startTime":1596.27,"endTime":1597.103,"body":"Um, so"},{"startTime":1598.73,"endTime":1601.63,"body":"if somebody were to hire"},{"startTime":1598.73,"endTime":1601.63,"body":"an BM like yourself,"},{"startTime":1602.15,"endTime":1604.08,"body":"mm-hmm \u003caffirmative\u003e I know you"},{"startTime":1602.15,"endTime":1604.08,"body":"work primarily with web designers,"},{"startTime":1604.18,"endTime":1608.119,"body":"but if somebody were to bring"},{"startTime":1604.18,"endTime":1608.119,"body":"an OPM, an OBM OPM mm-hmm,"},{"startTime":1608.2,"endTime":1612.0,"body":"\u003caffirmative\u003e an OBM on, um, I have a"},{"startTime":1608.2,"endTime":1612.0,"body":"little bit of a cold still really claim."},{"startTime":1612.24,"endTime":1615.32,"body":"Is that, how long do you"},{"startTime":1612.24,"endTime":1615.32,"body":"think like with, you know,"},{"startTime":1615.321,"endTime":1619.44,"body":"improving your processes and, and"},{"startTime":1615.321,"endTime":1619.44,"body":"getting some of those things are control,"},{"startTime":1619.54,"endTime":1623.35,"body":"how long do you think you generally see"},{"startTime":1619.54,"endTime":1623.35,"body":"it takes before business owners start"},{"startTime":1623.351,"endTime":1624.71,"body":"feeling relief?"},{"startTime":1625.91,"endTime":1629.35,"body":"It should be in the first month that"},{"startTime":1625.91,"endTime":1629.35,"body":"relief is felt okay. You know, you know,"},{"startTime":1629.39,"endTime":1632.109,"body":"I think for myself is"},{"startTime":1629.39,"endTime":1632.109,"body":"yes, I'm gonna come in."},{"startTime":1632.11,"endTime":1633.63,"body":"And once I start talking"},{"startTime":1632.11,"endTime":1633.63,"body":"to the business owner,"},{"startTime":1633.81,"endTime":1637.19,"body":"I'm gonna think of all these great"},{"startTime":1633.81,"endTime":1637.19,"body":"long term things that we can do,"},{"startTime":1637.57,"endTime":1641.42,"body":"that's accurate. But the big thing is"},{"startTime":1637.57,"endTime":1641.42,"body":"to look at that list and say, okay,"},{"startTime":1641.421,"endTime":1643.46,"body":"what is the thing that's"},{"startTime":1641.421,"endTime":1643.46,"body":"causing the most tension,"},{"startTime":1643.52,"endTime":1647.54,"body":"the most friction that we can just knock"},{"startTime":1643.52,"endTime":1647.54,"body":"out right away and make everybody feel"},{"startTime":1647.541,"endTime":1651.98,"body":"better. And then we can start working"},{"startTime":1647.541,"endTime":1651.98,"body":"down the to-do list. Yeah. So yeah,"},{"startTime":1651.981,"endTime":1655.06,"body":"absolutely. If you hire an O BM, you"},{"startTime":1651.981,"endTime":1655.06,"body":"should get relief that first month."},{"startTime":1655.81,"endTime":1660.73,"body":"Yeah. And see, that's the thing that's"},{"startTime":1655.81,"endTime":1660.73,"body":"amazing. Like, and I don't know if Erin"},{"startTime":1662.23,"endTime":1666.65,"body":"has technically speaking, like"},{"startTime":1662.23,"endTime":1666.65,"body":"done all of these massive things,"},{"startTime":1666.71,"endTime":1669.57,"body":"but all these little things,"},{"startTime":1666.71,"endTime":1669.57,"body":"all these needles, like,"},{"startTime":1669.571,"endTime":1672.41,"body":"and she's gone through and"},{"startTime":1669.571,"endTime":1672.41,"body":"revolutionized my click up and you know,"},{"startTime":1672.411,"endTime":1674.41,"body":"we've set up a CRM, like she's"},{"startTime":1672.411,"endTime":1674.41,"body":"done. When you look at it,"},{"startTime":1674.411,"endTime":1678.72,"body":"she's done these massive things."},{"startTime":1674.411,"endTime":1678.72,"body":"But they've relief was like I said,"},{"startTime":1678.74,"endTime":1682.8,"body":"was almost instantaneous even with the"},{"startTime":1678.74,"endTime":1682.8,"body":"smallest of tweaks mm-hmm \u003caffirmative\u003e,"},{"startTime":1683.18,"endTime":1684.04,"body":"you know, and,"},{"startTime":1684.5,"endTime":1689.24,"body":"and getting used to changing some"},{"startTime":1684.5,"endTime":1689.24,"body":"things and, and like I have to,"},{"startTime":1689.38,"endTime":1690.213,"body":"you know, we have,"},{"startTime":1690.22,"endTime":1693.119,"body":"we have some new processes that we're"},{"startTime":1690.22,"endTime":1693.119,"body":"implementing that will give me more"},{"startTime":1693.12,"endTime":1696.21,"body":"relief. Like it's continual,"},{"startTime":1696.39,"endTime":1700.28,"body":"it's not just an instant."},{"startTime":1696.39,"endTime":1700.28,"body":"And then, you know, it's,"},{"startTime":1700.47,"endTime":1703.16,"body":"it's adding on all the time"},{"startTime":1700.47,"endTime":1703.16,"body":"too, which I think is nice."},{"startTime":1703.92,"endTime":1706.52,"body":"Well, and I think, I, I don't"},{"startTime":1703.92,"endTime":1706.52,"body":"know if every OBM does this,"},{"startTime":1706.521,"endTime":1709.56,"body":"but the 90 day plan that we sit down"},{"startTime":1706.521,"endTime":1709.56,"body":"and, and go through, having that,"},{"startTime":1709.869,"endTime":1714.56,"body":"even knowing that things are coming can"},{"startTime":1709.869,"endTime":1714.56,"body":"make you feel relief and say, oh yeah,"},{"startTime":1714.79,"endTime":1717.79,"body":"like this'll be great this month"},{"startTime":1714.79,"endTime":1717.79,"body":"and that'll be great the next month."},{"startTime":1717.89,"endTime":1722.07,"body":"And it just makes you feel better to"},{"startTime":1717.89,"endTime":1722.07,"body":"have a plan, honestly. That's yeah."},{"startTime":1722.14,"endTime":1724.75,"body":"It's so pain to create"},{"startTime":1722.14,"endTime":1724.75,"body":"sometimes. Right. But it's,"},{"startTime":1724.751,"endTime":1725.87,"body":"it's nice to have one \u003claugh\u003e."},{"startTime":1726.47,"endTime":1728.47,"body":"Hundred percent. I know. I"},{"startTime":1726.47,"endTime":1728.47,"body":"don't know how many times,"},{"startTime":1728.58,"endTime":1733.26,"body":"like I have sat down and I've said,"},{"startTime":1728.58,"endTime":1733.26,"body":"okay, yeah, I'm totally gonna do this."},{"startTime":1733.64,"endTime":1736.9,"body":"And um, that I don't do it because,"},{"startTime":1738.17,"endTime":1742.62,"body":"because I get scared or because of"},{"startTime":1738.17,"endTime":1742.62,"body":"something else that's happening. Like,"},{"startTime":1742.92,"endTime":1746.22,"body":"and that's where I feel like"},{"startTime":1742.92,"endTime":1746.22,"body":"having that second person come in,"},{"startTime":1746.76,"endTime":1751.18,"body":"if you are more creative brain"},{"startTime":1746.76,"endTime":1751.18,"body":"mm-hmm \u003caffirmative\u003e especially. Um,"},{"startTime":1751.2,"endTime":1753.89,"body":"but having that second, it's"},{"startTime":1751.2,"endTime":1753.89,"body":"not even, even the most logical,"},{"startTime":1754.04,"endTime":1758.45,"body":"most organized people like having somebody"},{"startTime":1754.04,"endTime":1758.45,"body":"else look at your processes from the"},{"startTime":1758.69,"endTime":1762.33,"body":"unbiased outside of"},{"startTime":1758.69,"endTime":1762.33,"body":"the vision scope. Like,"},{"startTime":1762.53,"endTime":1766.69,"body":"I feel like you have a totally different"},{"startTime":1762.53,"endTime":1766.69,"body":"viewpoint than I do because of that,"},{"startTime":1766.691,"endTime":1771.38,"body":"because there's a little bit of disconnect"},{"startTime":1766.691,"endTime":1771.38,"body":"there where you can see things that I"},{"startTime":1771.381,"endTime":1772.5,"body":"can't see. Does that make sense?"},{"startTime":1772.72,"endTime":1773.9,"body":"Oh, absolutely. Yeah."},{"startTime":1774.0,"endTime":1777.06,"body":"Anyone that's not like right inside"},{"startTime":1774.0,"endTime":1777.06,"body":"the business cuz when you're in the"},{"startTime":1777.26,"endTime":1780.78,"body":"business, you're a business"},{"startTime":1777.26,"endTime":1780.78,"body":"you're so right. It's so close."},{"startTime":1780.99,"endTime":1784.8,"body":"Like \u003claugh\u003e you need somebody get"},{"startTime":1780.99,"endTime":1784.8,"body":"else force for the trees, right? Yeah."},{"startTime":1784.9,"endTime":1788.16,"body":"You need somebody else to be like, all"},{"startTime":1784.9,"endTime":1788.16,"body":"right, let's step back with me and,"},{"startTime":1788.48,"endTime":1791.56,"body":"and ask those questions"},{"startTime":1788.48,"endTime":1791.56,"body":"that you're gonna, you know,"},{"startTime":1791.8,"endTime":1793.96,"body":"cause I don't know your business"},{"startTime":1791.8,"endTime":1793.96,"body":"when I first start working with you."},{"startTime":1793.961,"endTime":1798.08,"body":"So I have to ask all of these questions"},{"startTime":1793.961,"endTime":1798.08,"body":"and, and look at all of your systems,"},{"startTime":1798.21,"endTime":1800.39,"body":"which will bring up"},{"startTime":1798.21,"endTime":1800.39,"body":"more questions. So you,"},{"startTime":1800.391,"endTime":1803.83,"body":"as a business owner start thinking about,"},{"startTime":1800.391,"endTime":1803.83,"body":"well, why did I set it up that way?"},{"startTime":1803.831,"endTime":1806.35,"body":"Like, was there a reason"},{"startTime":1803.831,"endTime":1806.35,"body":"or not, or, you know,"},{"startTime":1806.65,"endTime":1810.03,"body":"and so together with all of those"},{"startTime":1806.65,"endTime":1810.03,"body":"questions and investigations,"},{"startTime":1810.04,"endTime":1812.19,"body":"we're gonna identify, you know, things,"},{"startTime":1812.191,"endTime":1815.51,"body":"we can improve things that are"},{"startTime":1812.191,"endTime":1815.51,"body":"working great things, you know,"},{"startTime":1815.511,"endTime":1820.18,"body":"that we wanna do together. Um, and,"},{"startTime":1815.511,"endTime":1820.18,"body":"and yeah. Make all those improvements."},{"startTime":1820.85,"endTime":1822.7,"body":"Yeah. No, and that's,"},{"startTime":1820.85,"endTime":1822.7,"body":"what's, that's, what's great."},{"startTime":1822.701,"endTime":1826.78,"body":"And it really just having somebody"},{"startTime":1822.701,"endTime":1826.78,"body":"there to help you. I mean, just the,"},{"startTime":1826.88,"endTime":1830.34,"body":"the decrease in the stress,"},{"startTime":1826.88,"endTime":1830.34,"body":"that's the big thing for me. Um,"},{"startTime":1830.82,"endTime":1835.66,"body":"I would literally pay Erin"},{"startTime":1830.82,"endTime":1835.66,"body":"every month just to talk me"},{"startTime":1835.661,"endTime":1840.65,"body":"through my insanity \u003claugh\u003e"},{"startTime":1835.661,"endTime":1840.65,"body":"\u003claugh\u003e but the fact that she's"},{"startTime":1840.77,"endTime":1844.13,"body":"actually going through and like doing"},{"startTime":1840.77,"endTime":1844.13,"body":"the things too, that I don't wanna do."},{"startTime":1844.47,"endTime":1846.93,"body":"And it, I had an eyeopening"},{"startTime":1844.47,"endTime":1846.93,"body":"moment, like it's so funny."},{"startTime":1847.49,"endTime":1849.57,"body":"I had an eyeopening moment Sunday."},{"startTime":1849.93,"endTime":1852.53,"body":"I was working through some stuff and I"},{"startTime":1849.93,"endTime":1852.53,"body":"was gonna go create a bunch of stuff and"},{"startTime":1852.531,"endTime":1855.0,"body":"click up and I was like, I have Erin,"},{"startTime":1857.14,"endTime":1860.54,"body":"I can just ask Erin to do this."},{"startTime":1857.14,"endTime":1860.54,"body":"Mm-hmm \u003caffirmative\u003e oh yeah."},{"startTime":1860.85,"endTime":1864.42,"body":"Like it's a eye-opening"},{"startTime":1860.85,"endTime":1864.42,"body":"moment of realizing I don't"},{"startTime":1864.54,"endTime":1868.62,"body":"I can take a little bit of a break."},{"startTime":1864.54,"endTime":1868.62,"body":"Um, and, and I just put this down,"},{"startTime":1868.68,"endTime":1872.94,"body":"she created a brain dump list where I can"},{"startTime":1868.68,"endTime":1872.94,"body":"just throw like a whole bunch of ideas"},{"startTime":1872.941,"endTime":1877.33,"body":"that often happens when I'm literally"},{"startTime":1872.941,"endTime":1877.33,"body":"when I'm walking the dog. Yeah. Um,"},{"startTime":1878.19,"endTime":1882.17,"body":"and then she makes me go back through"},{"startTime":1878.19,"endTime":1882.17,"body":"it and I, I totally forgotten."},{"startTime":1882.25,"endTime":1885.13,"body":"I even put it there, like \u003claugh\u003e, it's"},{"startTime":1882.25,"endTime":1885.13,"body":"like, okay, what is this? I'm like."},{"startTime":1886.25,"endTime":1887.083,"body":"Hmm."},{"startTime":1887.53,"endTime":1891.05,"body":"Um, let me think, you know,"},{"startTime":1891.11,"endTime":1895.52,"body":"and it's just helping me even, I feel"},{"startTime":1891.11,"endTime":1895.52,"body":"like it's helping me take better notes."},{"startTime":1895.55,"endTime":1899.48,"body":"It's helping me think through"},{"startTime":1895.55,"endTime":1899.48,"body":"things a little bit longer, um,"},{"startTime":1899.75,"endTime":1902.52,"body":"that I know are gonna"},{"startTime":1899.75,"endTime":1902.52,"body":"come up. And so yeah,"},{"startTime":1902.55,"endTime":1907.0,"body":"like having those processes in place"},{"startTime":1902.55,"endTime":1907.0,"body":"and even just some really simple ones,"},{"startTime":1907.35,"endTime":1911.12,"body":"it's amazing what it feels like it's"},{"startTime":1907.35,"endTime":1911.12,"body":"done for me and my business. Yeah."},{"startTime":1911.121,"endTime":1912.59,"body":"Doesn't mean I don't get overwhelmed,"},{"startTime":1913.45,"endTime":1916.59,"body":"but it makes that all a whole"},{"startTime":1913.45,"endTime":1916.59,"body":"lot easier to handle when I do."},{"startTime":1917.0,"endTime":1920.91,"body":"Absolutely. You, yeah. You have"},{"startTime":1917.0,"endTime":1920.91,"body":"a way to process that overwhelm."},{"startTime":1921.42,"endTime":1923.11,"body":"Yeah. Oh yeah. And even like,"},{"startTime":1923.29,"endTime":1926.55,"body":"so I got sick with a sinus"},{"startTime":1923.29,"endTime":1926.55,"body":"infection over the last few days,"},{"startTime":1926.68,"endTime":1929.03,"body":"which is why I sound so lovely."},{"startTime":1926.68,"endTime":1929.03,"body":"Mm-hmm \u003caffirmative\u003e um,"},{"startTime":1929.07,"endTime":1932.18,"body":"I feel like Phoebe on friends, like"},{"startTime":1929.07,"endTime":1932.18,"body":"hopefully it's made my voice better."},{"startTime":1932.94,"endTime":1933.38,"body":"\u003claugh\u003e."},{"startTime":1933.38,"endTime":1935.78,"body":"Um, \u003claugh\u003e, it's sounding"},{"startTime":1933.38,"endTime":1935.78,"body":"a lot better, honestly."},{"startTime":1936.54,"endTime":1940.1,"body":"Oh, that's good. Cuz she heard me"},{"startTime":1936.54,"endTime":1940.1,"body":"yesterday and it was like \u003claugh\u003e um,"},{"startTime":1940.8,"endTime":1945.42,"body":"but you know, we, I was sick"},{"startTime":1940.8,"endTime":1945.42,"body":"and I really couldn't work."},{"startTime":1947.3,"endTime":1952.09,"body":"Thursday was rough. I couldn't work most"},{"startTime":1947.3,"endTime":1952.09,"body":"of a Friday. I sent necessary emails,"},{"startTime":1952.79,"endTime":1957.09,"body":"but I also knew that things were still"},{"startTime":1952.79,"endTime":1957.09,"body":"getting done because I had the process of"},{"startTime":1957.25,"endTime":1959.6,"body":"some place. I knew that my clients okay."},{"startTime":1959.601,"endTime":1962.8,"body":"Because I had the processes"},{"startTime":1959.601,"endTime":1962.8,"body":"in place and I had help."},{"startTime":1963.34,"endTime":1965.28,"body":"So I knew if I needed anything done right."},{"startTime":1965.281,"endTime":1969.04,"body":"Then I could have texted"},{"startTime":1965.281,"endTime":1969.04,"body":"Nicole or texted Erin and,"},{"startTime":1969.32,"endTime":1973.6,"body":"and had that started and not just been"},{"startTime":1969.32,"endTime":1973.6,"body":"like, well I'm sick. I can't help you."},{"startTime":1974.05,"endTime":1977.36,"body":"Right. Your business doesn't have to"},{"startTime":1974.05,"endTime":1977.36,"body":"shut down just because you need a break."},{"startTime":1977.94,"endTime":1982.91,"body":"Yeah. Yeah. Which, um, my"},{"startTime":1977.94,"endTime":1982.91,"body":"boyfriend keeps telling me too,"},{"startTime":1983.43,"endTime":1984.263,"body":"\u003claugh\u003e."},{"startTime":1984.75,"endTime":1985.43,"body":"He's like, you."},{"startTime":1985.43,"endTime":1990.23,"body":"Know that you could like take"},{"startTime":1985.43,"endTime":1990.23,"body":"a couple days off. Yeah. His,"},{"startTime":1990.45,"endTime":1992.51,"body":"his reaction to me"},{"startTime":1990.45,"endTime":1992.51,"body":"getting sick was, oh no,"},{"startTime":1992.81,"endTime":1997.62,"body":"you had to relax for like two"},{"startTime":1992.81,"endTime":1997.62,"body":"or three days and not stress"},{"startTime":1997.68,"endTime":1999.14,"body":"out. That's so sad for you."},{"startTime":2000.54,"endTime":2002.6,"body":"And that's not the ideal way"},{"startTime":2000.54,"endTime":2002.6,"body":"to take a break. \u003claugh\u003e."},{"startTime":2002.9,"endTime":2005.84,"body":"No, I would prefer not to do it when"},{"startTime":2002.9,"endTime":2005.84,"body":"I'm sick, but it always happens."},{"startTime":2006.44,"endTime":2007.273,"body":"Yep. \u003claugh\u003e."},{"startTime":2008.84,"endTime":2011.68,"body":"No. Well, awesome. Well thank you"},{"startTime":2008.84,"endTime":2011.68,"body":"so much, Erin, for coming on. Um,"},{"startTime":2012.4,"endTime":2017.19,"body":"I don't wanna bore everybody to tears"},{"startTime":2012.4,"endTime":2017.19,"body":"with our, our banter back and forth,"},{"startTime":2017.48,"endTime":2021.75,"body":"which we definitely can"},{"startTime":2017.48,"endTime":2021.75,"body":"have. Um, \u003claugh\u003e our,"},{"startTime":2021.85,"endTime":2026.75,"body":"we have team meetings on Mondays where"},{"startTime":2021.85,"endTime":2026.75,"body":"we check in the three of us and I"},{"startTime":2026.751,"endTime":2028.67,"body":"don't think we get like, there's"},{"startTime":2026.751,"endTime":2028.67,"body":"supposed to be 30 minutes."},{"startTime":2028.77,"endTime":2031.67,"body":"Do we ever get out in 30"},{"startTime":2028.77,"endTime":2031.67,"body":"minutes? Very like sometimes."},{"startTime":2031.89,"endTime":2032.54,"body":"Rarely."},{"startTime":2032.54,"endTime":2033.83,"body":"Yeah. Pretty, pretty rarely."},{"startTime":2034.11,"endTime":2035.34,"body":"But it's yeah. It's not work stuff."},{"startTime":2035.4,"endTime":2038.02,"body":"We could probably do all the work"},{"startTime":2035.4,"endTime":2038.02,"body":"stuff in like 10 minutes \u003claugh\u003e we."},{"startTime":2038.02,"endTime":2042.1,"body":"Could easily then sometimes it is"},{"startTime":2038.02,"endTime":2042.1,"body":"Nicole and I geeking out back and forth."},{"startTime":2042.38,"endTime":2044.54,"body":"Cause she also likes the marble stuff."},{"startTime":2044.96,"endTime":2048.38,"body":"But a lot of times it's all three of"},{"startTime":2044.96,"endTime":2048.38,"body":"us just sharing random stories from the"},{"startTime":2048.381,"endTime":2052.41,"body":"weekend and, and it was, which"},{"startTime":2048.381,"endTime":2052.41,"body":"is nice too, but it's just, yeah,"},{"startTime":2052.55,"endTime":2054.81,"body":"we can chat all day. But um,"},{"startTime":2054.83,"endTime":2058.93,"body":"if you guys have any"},{"startTime":2054.83,"endTime":2058.93,"body":"questions about OBM services,"},{"startTime":2058.98,"endTime":2063.13,"body":"about processes, about how"},{"startTime":2058.98,"endTime":2063.13,"body":"they can, um, you know,"},{"startTime":2063.131,"endTime":2066.77,"body":"just get some relief in their"},{"startTime":2063.131,"endTime":2066.77,"body":"business, where can people contact you?"},{"startTime":2067.28,"endTime":2069.05,"body":"Yeah. Instagram is where I'm most active."},{"startTime":2069.29,"endTime":2071.16,"body":"So you can find me there"},{"startTime":2069.29,"endTime":2071.16,"body":"at Luna may strategy."},{"startTime":2072.36,"endTime":2074.719,"body":"Um, how do you spell, how do you"},{"startTime":2072.36,"endTime":2074.719,"body":"spell Luna may just so people."},{"startTime":2075.4,"endTime":2077.4,"body":"L U N I M a E."},{"startTime":2078.36,"endTime":2080.08,"body":"Strategy. And why? I don't"},{"startTime":2078.36,"endTime":2080.08,"body":"think I've actually asked you,"},{"startTime":2080.081,"endTime":2081.52,"body":"where did that name come from?"},{"startTime":2082.23,"endTime":2085.28,"body":"Yeah, so it's a, it's a made"},{"startTime":2082.23,"endTime":2085.28,"body":"up name. I made it up. Um,"},{"startTime":2085.34,"endTime":2090.07,"body":"so the Luna part is a"},{"startTime":2085.34,"endTime":2090.07,"body":"combination of like moon or light"},{"startTime":2090.35,"endTime":2091.95,"body":"illumination mm-hmm \u003caffirmative\u003e. Um,"},{"startTime":2092.01,"endTime":2096.07,"body":"and that may actually comes from an"},{"startTime":2092.01,"endTime":2096.07,"body":"old English word man that I shortened,"},{"startTime":2096.28,"endTime":2098.03,"body":"which means intent or purpose."},{"startTime":2098.93,"endTime":2103.07,"body":"So it's really about me helping"},{"startTime":2098.93,"endTime":2103.07,"body":"clarify and finding purpose, um,"},{"startTime":2103.17,"endTime":2104.83,"body":"for business owners and myself."},{"startTime":2105.55,"endTime":2106.79,"body":"I love that so much."},{"startTime":2107.67,"endTime":2110.54,"body":"Everyone always ask me is where did"},{"startTime":2107.67,"endTime":2110.54,"body":"captain coder come from? It was like, um."},{"startTime":2111.82,"endTime":2112.653,"body":"\u003cLaugh\u003e I like."},{"startTime":2113.219,"endTime":2117.34,"body":"I like captain America. So"},{"startTime":2113.219,"endTime":2117.34,"body":"people nicknamed me that mm-hmm."},{"startTime":2117.38,"endTime":2118.213,"body":"\u003cAffirmative\u003e \u003claugh\u003e."},{"startTime":2119.43,"endTime":2123.86,"body":"Yours is way more thought out \u003claugh\u003e"},{"startTime":2119.43,"endTime":2123.86,"body":"I love it. Well, awesome. Well, yeah."},{"startTime":2124.08,"endTime":2127.37,"body":"Get in touch with Erin. I'm sure she'll"},{"startTime":2124.08,"endTime":2127.37,"body":"be happy to answer any questions."},{"startTime":2127.61,"endTime":2128.443,"body":"Mm-hmm \u003caffirmative\u003e um,"},{"startTime":2128.51,"endTime":2131.73,"body":"and if you guys have any other questions"},{"startTime":2128.51,"endTime":2131.73,"body":"everything's gonna be linked in today's"},{"startTime":2131.731,"endTime":2135.17,"body":"show notes, so you can jump there"},{"startTime":2131.731,"endTime":2135.17,"body":"and thank you so much, Erin,"},{"startTime":2135.19,"endTime":2136.21,"body":"for coming on the show today."},{"startTime":2136.26,"endTime":2140.04,"body":"Thank you so much for having me. I feel"},{"startTime":2136.26,"endTime":2140.04,"body":"very honored to be the first guest. Aw."},{"startTime":2140.29,"endTime":2143.0,"body":"Thank you. \u003claugh\u003e it was a lot of fun."},{"startTime":2143.18,"endTime":2148.08,"body":"So thank you all for tuning in to"},{"startTime":2143.18,"endTime":2148.08,"body":"our show this week to catch more"},{"startTime":2148.081,"endTime":2152.68,"body":"captain coder, you can subscribe to this"},{"startTime":2148.081,"endTime":2152.68,"body":"podcast on your favorite podcast app."},{"startTime":2152.94,"endTime":2153.161,"body":"Now,"},{"startTime":2153.161,"endTime":2156.31,"body":"if you have any questions or you wanna"},{"startTime":2153.161,"endTime":2156.31,"body":"learn more about digital marketing and"},{"startTime":2156.311,"endTime":2159.11,"body":"how it can help grow your"},{"startTime":2156.311,"endTime":2159.11,"body":"online business, follow us on"},{"startTime":2164.87,"endTime":2165.2,"body":"instagram@captaincoderorvisitusonlineatcapcoder.com."},{"startTime":2165.2,"endTime":2167.15,"body":"Can't wait to talk to"},{"startTime":2165.2,"endTime":2167.15,"body":"you all again next week."}]}