{"version":"1.0.0","segments":[{"speaker":"Tim Montague","startTime":50.78,"endTime":52.910000000000004,"body":"You know,"},{"speaker":"Tim Montague","startTime":50.78,"endTime":52.910000000000004,"body":"sometimes solar panels get all"},{"speaker":"Tim Montague","startTime":52.910000000000004,"endTime":55.910000000000004,"body":"the attention in the solar"},{"speaker":"Tim Montague","startTime":52.910000000000004,"endTime":55.910000000000004,"body":"industry because they're the"},{"speaker":"Tim Montague","startTime":55.910000000000004,"endTime":60.02,"body":"most visible component in a"},{"speaker":"Tim Montague","startTime":55.910000000000004,"endTime":60.02,"body":"solar facility. But the inverter"},{"speaker":"Tim Montague","startTime":60.02,"endTime":63.53,"body":"is the heart of the system. It's"},{"speaker":"Tim Montague","startTime":60.02,"endTime":63.53,"body":"doing the heavy lifting day in"},{"speaker":"Tim Montague","startTime":63.53,"endTime":68.78,"body":"and day out. And in this"},{"speaker":"Tim Montague","startTime":63.53,"endTime":68.78,"body":"interview with James Oswald, the"},{"speaker":"Tim Montague","startTime":68.78,"endTime":72.65,"body":"service director for CPS"},{"speaker":"Tim Montague","startTime":68.78,"endTime":72.65,"body":"America, I think you're gonna"},{"speaker":"Tim Montague","startTime":72.65,"endTime":76.22,"body":"see that this gentleman has a"},{"speaker":"Tim Montague","startTime":72.65,"endTime":76.22,"body":"tremendous amount of heart"},{"speaker":"Tim Montague","startTime":76.25,"endTime":80.03,"body":"himself. He's been with a"},{"speaker":"Tim Montague","startTime":76.25,"endTime":80.03,"body":"company for eight years, the"},{"speaker":"Tim Montague","startTime":80.03,"endTime":83.57,"body":"industry has changed"},{"speaker":"Tim Montague","startTime":80.03,"endTime":83.57,"body":"dramatically in that time. And"},{"speaker":"Tim Montague","startTime":83.96000000000001,"endTime":89.42,"body":"you can see that he is dedicated"},{"speaker":"Tim Montague","startTime":83.96000000000001,"endTime":89.42,"body":"to growing a family friendly"},{"speaker":"Tim Montague","startTime":89.42,"endTime":94.82,"body":"culture that takes care of its"},{"speaker":"Tim Montague","startTime":89.42,"endTime":94.82,"body":"people. People make the solar"},{"speaker":"Tim Montague","startTime":94.82,"endTime":99.08,"body":"industry go round. Technology is"},{"speaker":"Tim Montague","startTime":94.82,"endTime":99.08,"body":"a wonderful thing. But without"},{"speaker":"Tim Montague","startTime":99.08,"endTime":104.06,"body":"people, we have nothing. And we"},{"speaker":"Tim Montague","startTime":99.08,"endTime":104.06,"body":"need lots and lots of more"},{"speaker":"Tim Montague","startTime":104.06,"endTime":108.25999999999999,"body":"people to come into the"},{"speaker":"Tim Montague","startTime":104.06,"endTime":108.25999999999999,"body":"industry. So my hope is that if"},{"speaker":"Tim Montague","startTime":108.25999999999999,"endTime":113.06,"body":"you're listening to this show,"},{"speaker":"Tim Montague","startTime":108.25999999999999,"endTime":113.06,"body":"you will reach out to Jen power"},{"speaker":"Tim Montague","startTime":113.06,"endTime":119.12,"body":"systems.com And check out their"},{"speaker":"Tim Montague","startTime":113.06,"endTime":119.12,"body":"career opportunities that I give"},{"speaker":"Tim Montague","startTime":119.12,"endTime":120.89,"body":"you, James Oswald,"},{"speaker":"intro","startTime":122.15,"endTime":125.03,"body":"are you speeding the"},{"speaker":"intro","startTime":122.15,"endTime":125.03,"body":"energy transition? Here at the"},{"speaker":"intro","startTime":125.03,"endTime":128.75,"body":"Clean Power Hour, our hosts, Tim"},{"speaker":"intro","startTime":125.03,"endTime":128.75,"body":"Montague and John Weaver bring"},{"speaker":"intro","startTime":128.75,"endTime":132.41,"body":"you the best in solar batteries"},{"speaker":"intro","startTime":128.75,"endTime":132.41,"body":"and clean technologies every"},{"speaker":"intro","startTime":132.41,"endTime":136.4,"body":"week? Want to go deeper into"},{"speaker":"intro","startTime":132.41,"endTime":136.4,"body":"decarbonisation? We do too."},{"speaker":"intro","startTime":136.64,"endTime":139.04000000000002,"body":"We're here to help you"},{"speaker":"intro","startTime":136.64,"endTime":139.04000000000002,"body":"understand and command the"},{"speaker":"intro","startTime":139.04000000000002,"endTime":142.76,"body":"commercial, residential and"},{"speaker":"intro","startTime":139.04000000000002,"endTime":142.76,"body":"utility, solar, wind and storage"},{"speaker":"intro","startTime":142.76,"endTime":146.54000000000002,"body":"industries. So let's get to it."},{"speaker":"intro","startTime":142.76,"endTime":146.54000000000002,"body":"Together, we can speed the"},{"speaker":"intro","startTime":146.54000000000002,"endTime":147.62,"body":"energy transition."},{"speaker":"Tim Montague","startTime":150.01999999999998,"endTime":152.84,"body":"Today on the Clean"},{"speaker":"Tim Montague","startTime":150.01999999999998,"endTime":152.84,"body":"Power hour Servicing three phase"},{"speaker":"Tim Montague","startTime":152.84,"endTime":155.96,"body":"string, my guest today is James"},{"speaker":"Tim Montague","startTime":152.84,"endTime":155.96,"body":"Oswald. He is the service"},{"speaker":"Tim Montague","startTime":155.96,"endTime":159.95,"body":"director for CPS America."},{"speaker":"Tim Montague","startTime":155.96,"endTime":159.95,"body":"Welcome to the show, James."},{"speaker":"James Oswald","startTime":160.28,"endTime":161.99,"body":"Thank you. Glad to"},{"speaker":"James Oswald","startTime":160.28,"endTime":161.99,"body":"be here."},{"speaker":"Tim Montague","startTime":162.53,"endTime":165.74,"body":"I'm excited to"},{"speaker":"Tim Montague","startTime":162.53,"endTime":165.74,"body":"have Chint back on the show. And"},{"speaker":"Tim Montague","startTime":165.95,"endTime":168.82999999999998,"body":"we see in the background, you're"},{"speaker":"Tim Montague","startTime":165.95,"endTime":168.82999999999998,"body":"sitting in your lab there in the"},{"speaker":"Tim Montague","startTime":168.82999999999998,"endTime":172.31,"body":"Dallas area of Texas. Tell us a"},{"speaker":"Tim Montague","startTime":168.82999999999998,"endTime":172.31,"body":"little bit about yourself,"},{"speaker":"Tim Montague","startTime":172.31,"endTime":175.25,"body":"James, how did you get"},{"speaker":"Tim Montague","startTime":172.31,"endTime":175.25,"body":"interested and then involved"},{"speaker":"Tim Montague","startTime":175.25,"endTime":176.72,"body":"with the clean power industry."},{"speaker":"James Oswald","startTime":177.31900000000002,"endTime":180.649,"body":"So I've been in"},{"speaker":"James Oswald","startTime":177.31900000000002,"endTime":180.649,"body":"electronics for over 30 years"},{"speaker":"James Oswald","startTime":180.649,"endTime":191.059,"body":"now. Then got into solar purely"},{"speaker":"James Oswald","startTime":180.649,"endTime":191.059,"body":"just happened. I was working in"},{"speaker":"James Oswald","startTime":191.059,"endTime":196.879,"body":"electronics. I've been doing"},{"speaker":"James Oswald","startTime":191.059,"endTime":196.879,"body":"power supplies since the 80s. So"},{"speaker":"James Oswald","startTime":196.879,"endTime":201.889,"body":"I was working at GE they had a"},{"speaker":"James Oswald","startTime":196.879,"endTime":201.889,"body":"reduction in force. And the"},{"speaker":"James Oswald","startTime":202.099,"endTime":205.459,"body":"gentleman that started this"},{"speaker":"James Oswald","startTime":202.099,"endTime":205.459,"body":"company, one of the starters of"},{"speaker":"James Oswald","startTime":205.459,"endTime":209.029,"body":"this company founders of this"},{"speaker":"James Oswald","startTime":205.459,"endTime":209.029,"body":"company, saw that I was out of"},{"speaker":"James Oswald","startTime":209.029,"endTime":213.379,"body":"work and pulled being and"},{"speaker":"James Oswald","startTime":209.029,"endTime":213.379,"body":"brought me brought me here and"},{"speaker":"James Oswald","startTime":213.379,"endTime":214.519,"body":"I've been here ever since."},{"speaker":"Tim Montague","startTime":215.3,"endTime":219.98,"body":"Crisis crisis is"},{"speaker":"Tim Montague","startTime":215.3,"endTime":219.98,"body":"Opportunity always. How many"},{"speaker":"Tim Montague","startTime":219.98,"endTime":221.21,"body":"years ago was that? James,"},{"speaker":"James Oswald","startTime":220.78,"endTime":223.48,"body":"It was eight years"},{"speaker":"James Oswald","startTime":220.78,"endTime":223.48,"body":"I've been with CPS for eight"},{"speaker":"James Oswald","startTime":223.48,"endTime":227.5,"body":"years now started off working in"},{"speaker":"James Oswald","startTime":223.48,"endTime":227.5,"body":"the lab, it was a different,"},{"speaker":"James Oswald","startTime":227.95,"endTime":230.44,"body":"different location different lab"},{"speaker":"James Oswald","startTime":227.95,"endTime":230.44,"body":"a lot smaller, because we've"},{"speaker":"James Oswald","startTime":230.44,"endTime":234.61,"body":"grown quite a bit over the time."},{"speaker":"James Oswald","startTime":230.44,"endTime":234.61,"body":"Back that was just me in the"},{"speaker":"James Oswald","startTime":234.61,"endTime":239.56,"body":"lab. But that time now I have 16"},{"speaker":"James Oswald","startTime":234.61,"endTime":239.56,"body":"people easily working in and out"},{"speaker":"James Oswald","startTime":239.56,"endTime":241.81,"body":"of the lab in the warehouse. So"},{"speaker":"Tim Montague","startTime":242.45,"endTime":244.94,"body":"and in those eight"},{"speaker":"Tim Montague","startTime":242.45,"endTime":244.94,"body":"years, of course, the solar"},{"speaker":"Tim Montague","startTime":244.94,"endTime":248.6,"body":"industry has changed"},{"speaker":"Tim Montague","startTime":244.94,"endTime":248.6,"body":"dramatically. I mean, you're"},{"speaker":"Tim Montague","startTime":248.63,"endTime":255.41,"body":"you're talking about 2015 or so."},{"speaker":"Tim Montague","startTime":248.63,"endTime":255.41,"body":"Right? Yeah. And, you know, now"},{"speaker":"Tim Montague","startTime":255.44,"endTime":261.71000000000004,"body":"in the US we have 140 gigawatts"},{"speaker":"Tim Montague","startTime":255.44,"endTime":261.71000000000004,"body":"of installed solar, we're, we're"},{"speaker":"Tim Montague","startTime":261.71000000000004,"endTime":266.78,"body":"on pace to double that by"},{"speaker":"Tim Montague","startTime":261.71000000000004,"endTime":266.78,"body":"perhaps 2025. And then going to,"},{"speaker":"Tim Montague","startTime":267.11,"endTime":269.96000000000004,"body":"on an annual basis, we're doing"},{"speaker":"Tim Montague","startTime":267.11,"endTime":269.96000000000004,"body":"about 20 gigawatts, we're gonna"},{"speaker":"Tim Montague","startTime":269.96000000000004,"endTime":276.05,"body":"go to 40 by 2025 60, by 2030,"},{"speaker":"Tim Montague","startTime":269.96000000000004,"endTime":276.05,"body":"amazing, amazingly dynamic"},{"speaker":"Tim Montague","startTime":276.08000000000004,"endTime":280.61,"body":"industry that we're in. And it's"},{"speaker":"Tim Montague","startTime":276.08000000000004,"endTime":280.61,"body":"it's both massive growth, but"},{"speaker":"Tim Montague","startTime":280.61,"endTime":283.37,"body":"also massive change, right?"},{"speaker":"Tim Montague","startTime":280.61,"endTime":283.37,"body":"Because the technology is"},{"speaker":"Tim Montague","startTime":283.37,"endTime":287.3,"body":"constantly evolving. Give us a"},{"speaker":"Tim Montague","startTime":283.37,"endTime":287.3,"body":"little flavour of what you've"},{"speaker":"Tim Montague","startTime":287.3,"endTime":291.5,"body":"seen with the CPS inverter line."},{"speaker":"Tim Montague","startTime":287.3,"endTime":291.5,"body":"How has it changed in the eight"},{"speaker":"Tim Montague","startTime":291.5,"endTime":292.49,"body":"years that you've been there?"},{"speaker":"James Oswald","startTime":293.15,"endTime":297.77,"body":"So the lines are"},{"speaker":"James Oswald","startTime":293.15,"endTime":297.77,"body":"fairly similar. It's just gone"},{"speaker":"James Oswald","startTime":297.77,"endTime":302.48,"body":"up in power and stayed the same"},{"speaker":"James Oswald","startTime":297.77,"endTime":302.48,"body":"size we've gone. I started, we"},{"speaker":"James Oswald","startTime":302.48,"endTime":308.84000000000003,"body":"just finished the 20 Ks, and"},{"speaker":"James Oswald","startTime":302.48,"endTime":308.84000000000003,"body":"they were 600 volt DC n 20k"},{"speaker":"James Oswald","startTime":308.84000000000003,"endTime":314.65999999999997,"body":"output. And we've gone from"},{"speaker":"James Oswald","startTime":308.84000000000003,"endTime":314.65999999999997,"body":"their 2000 volt input up to 1500"},{"speaker":"James Oswald","startTime":314.65999999999997,"endTime":323.92999999999995,"body":"input. And we've gone from so"},{"speaker":"James Oswald","startTime":314.65999999999997,"endTime":323.92999999999995,"body":"20k We did a 20 320-836-5060."},{"speaker":"James Oswald","startTime":324.35,"endTime":328.66999999999996,"body":"And now behind me, here's a 275."},{"speaker":"James Oswald","startTime":324.35,"endTime":328.66999999999996,"body":"That's one of our newest, that's"},{"speaker":"James Oswald","startTime":328.66999999999996,"endTime":333.20000000000005,"body":"our newest one gone from 20k to"},{"speaker":"James Oswald","startTime":328.66999999999996,"endTime":333.20000000000005,"body":"275. And not much change in"},{"speaker":"James Oswald","startTime":333.20000000000005,"endTime":337.82000000000005,"body":"weight or size. So and that's"},{"speaker":"James Oswald","startTime":333.20000000000005,"endTime":337.82000000000005,"body":"all due to the new technology,"},{"speaker":"James Oswald","startTime":337.82000000000005,"endTime":344.92999999999995,"body":"the new ICS chips, and magnetics"},{"speaker":"James Oswald","startTime":337.82000000000005,"endTime":344.92999999999995,"body":"that's come out to allow us to"},{"speaker":"James Oswald","startTime":344.96000000000004,"endTime":347.84000000000003,"body":"go up in voltage input voltage"},{"speaker":"James Oswald","startTime":344.96000000000004,"endTime":347.84000000000003,"body":"to be able to carry more output"},{"speaker":"James Oswald","startTime":347.84000000000003,"endTime":352.28,"body":"voltage. And we've gone up to"},{"speaker":"James Oswald","startTime":347.84000000000003,"endTime":352.28,"body":"what eight Under volt AC now,"},{"speaker":"James Oswald","startTime":352.82000000000005,"endTime":356.72,"body":"and at the time it was 480. So"},{"speaker":"James Oswald","startTime":352.82000000000005,"endTime":356.72,"body":"to wait for it, but now we're up"},{"speaker":"James Oswald","startTime":356.72,"endTime":361.25,"body":"to 800, we did 600. And now we"},{"speaker":"James Oswald","startTime":356.72,"endTime":361.25,"body":"have 800 volts AC, although a"},{"speaker":"James Oswald","startTime":361.25,"endTime":365.29999999999995,"body":"lot more power and a smaller,"},{"speaker":"James Oswald","startTime":361.25,"endTime":365.29999999999995,"body":"smaller package,"},{"speaker":"Tim Montague","startTime":365.80999999999995,"endTime":369.11,"body":"and give our"},{"speaker":"Tim Montague","startTime":365.80999999999995,"endTime":369.11,"body":"listeners a flavour for what the"},{"speaker":"Tim Montague","startTime":369.14,"endTime":375.71000000000004,"body":"cient footprint is in North"},{"speaker":"Tim Montague","startTime":369.14,"endTime":375.71000000000004,"body":"America, how many sites and what"},{"speaker":"Tim Montague","startTime":375.71000000000004,"endTime":379.30999999999995,"body":"is the kind of the throughput"},{"speaker":"Tim Montague","startTime":375.71000000000004,"endTime":379.30999999999995,"body":"that your service department is"},{"speaker":"Tim Montague","startTime":379.30999999999995,"endTime":379.97,"body":"dealing with?"},{"speaker":"James Oswald","startTime":380.39,"endTime":383.48,"body":"So we're looking"},{"speaker":"James Oswald","startTime":380.39,"endTime":383.48,"body":"at, I think, I believe it's like"},{"speaker":"James Oswald","startTime":383.51,"endTime":387.74,"body":"10,000 sites now we have"},{"speaker":"James Oswald","startTime":383.51,"endTime":387.74,"body":"floating around the United"},{"speaker":"James Oswald","startTime":387.74,"endTime":394.73,"body":"States. So we have RMAs that"},{"speaker":"James Oswald","startTime":387.74,"endTime":394.73,"body":"come in through this building,"},{"speaker":"James Oswald","startTime":396.55999999999995,"endTime":407.72,"body":"and go back out. So throughput,"},{"speaker":"James Oswald","startTime":396.55999999999995,"endTime":407.72,"body":"we get maybe 40 units a week. So"},{"speaker":"James Oswald","startTime":407.72,"endTime":410.57000000000005,"body":"come from these sites. And these"},{"speaker":"James Oswald","startTime":407.72,"endTime":410.57000000000005,"body":"are all different different"},{"speaker":"James Oswald","startTime":410.9,"endTime":414.59000000000003,"body":"types of units, we even still"},{"speaker":"James Oswald","startTime":410.9,"endTime":414.59000000000003,"body":"get some of our old residential"},{"speaker":"James Oswald","startTime":414.59000000000003,"endTime":419.99,"body":"units, we did do a resi, a long"},{"speaker":"James Oswald","startTime":414.59000000000003,"endTime":419.99,"body":"time ago before my time. So we"},{"speaker":"James Oswald","startTime":419.99,"endTime":424.28,"body":"have some residential units out"},{"speaker":"James Oswald","startTime":419.99,"endTime":424.28,"body":"there. So we still even service"},{"speaker":"James Oswald","startTime":424.28,"endTime":428.15,"body":"those, those are all coming very"},{"speaker":"James Oswald","startTime":424.28,"endTime":428.15,"body":"close to end the light this"},{"speaker":"James Oswald","startTime":428.15,"endTime":432.26,"body":"year, next year. So they'll hit"},{"speaker":"James Oswald","startTime":428.15,"endTime":432.26,"body":"their 10 years, but we do have"},{"speaker":"James Oswald","startTime":432.26,"endTime":435.79999999999995,"body":"to service those as they come"},{"speaker":"James Oswald","startTime":432.26,"endTime":435.79999999999995,"body":"in. So we still have those."},{"speaker":"Tim Montague","startTime":437.21000000000004,"endTime":441.28999999999996,"body":"Yeah, I think of"},{"speaker":"Tim Montague","startTime":437.21000000000004,"endTime":441.28999999999996,"body":"cient as a solid CNI. And now"},{"speaker":"Tim Montague","startTime":441.28999999999996,"endTime":446.17999999999995,"body":"utility scale three phase"},{"speaker":"Tim Montague","startTime":441.28999999999996,"endTime":446.17999999999995,"body":"inverter company. And the"},{"speaker":"Tim Montague","startTime":446.17999999999995,"endTime":449.84000000000003,"body":"inverters are getting bigger."},{"speaker":"Tim Montague","startTime":446.17999999999995,"endTime":449.84000000000003,"body":"There's also this transition"},{"speaker":"Tim Montague","startTime":449.84000000000003,"endTime":454.07000000000005,"body":"going on in the US market, away"},{"speaker":"Tim Montague","startTime":449.84000000000003,"endTime":454.07000000000005,"body":"from central inverters to string"},{"speaker":"Tim Montague","startTime":454.07000000000005,"endTime":458.53999999999996,"body":"so you know, what might have"},{"speaker":"Tim Montague","startTime":454.07000000000005,"endTime":458.53999999999996,"body":"been a five megawatt central"},{"speaker":"Tim Montague","startTime":458.53999999999996,"endTime":463.42999999999995,"body":"inverter on 100 megawatts site"},{"speaker":"Tim Montague","startTime":458.53999999999996,"endTime":463.42999999999995,"body":"is now being replaced with what"},{"speaker":"Tim Montague","startTime":463.42999999999995,"endTime":468.02,"body":"275 and three and 350 Kw"},{"speaker":"Tim Montague","startTime":463.42999999999995,"endTime":468.02,"body":"inverters."},{"speaker":"James Oswald","startTime":468.40999999999997,"endTime":472.42999999999995,"body":"So 350, kW should"},{"speaker":"James Oswald","startTime":468.40999999999997,"endTime":472.42999999999995,"body":"be out by the end of this year."},{"speaker":"James Oswald","startTime":472.66999999999996,"endTime":478.49,"body":"So we'll start those seven Yes,"},{"speaker":"James Oswald","startTime":472.66999999999996,"endTime":478.49,"body":"that's what replaces the big"},{"speaker":"James Oswald","startTime":478.49,"endTime":482.12,"body":"central starting to be replaced"},{"speaker":"James Oswald","startTime":478.49,"endTime":482.12,"body":"by those because when a central"},{"speaker":"James Oswald","startTime":482.12,"endTime":484.82000000000005,"body":"goes down, they lose everything"},{"speaker":"James Oswald","startTime":482.12,"endTime":484.82000000000005,"body":"when a string goes down, they"},{"speaker":"James Oswald","startTime":484.82000000000005,"endTime":489.79999999999995,"body":"just lose the little piece. And"},{"speaker":"James Oswald","startTime":484.82000000000005,"endTime":489.79999999999995,"body":"it's very quick and easy to"},{"speaker":"James Oswald","startTime":489.79999999999995,"endTime":494.36,"body":"change the unit out, which is"},{"speaker":"James Oswald","startTime":489.79999999999995,"endTime":494.36,"body":"what is normally the standard,"},{"speaker":"James Oswald","startTime":494.41999999999996,"endTime":498.23,"body":"it's done, they just swapped the"},{"speaker":"James Oswald","startTime":494.41999999999996,"endTime":498.23,"body":"power head on the unit real"},{"speaker":"James Oswald","startTime":498.23,"endTime":502.19000000000005,"body":"quick and move on and get the"},{"speaker":"James Oswald","startTime":498.23,"endTime":502.19000000000005,"body":"site back up. And then the unit"},{"speaker":"James Oswald","startTime":502.19000000000005,"endTime":506.33000000000004,"body":"will come here to be repaired."},{"speaker":"James Oswald","startTime":502.19000000000005,"endTime":506.33000000000004,"body":"And fix and evaluate."},{"speaker":"Tim Montague","startTime":507.74,"endTime":510.20000000000005,"body":"And tell us a"},{"speaker":"Tim Montague","startTime":507.74,"endTime":510.20000000000005,"body":"little bit about your day to day"},{"speaker":"Tim Montague","startTime":510.20000000000005,"endTime":513.56,"body":"what what exactly is going on"},{"speaker":"Tim Montague","startTime":510.20000000000005,"endTime":513.56,"body":"within your operation."},{"speaker":"James Oswald","startTime":514.069,"endTime":518.479,"body":"So we receive"},{"speaker":"James Oswald","startTime":514.069,"endTime":518.479,"body":"units from the field will"},{"speaker":"James Oswald","startTime":518.479,"endTime":521.449,"body":"receive a call from the field"},{"speaker":"James Oswald","startTime":518.479,"endTime":521.449,"body":"saying that there's a service"},{"speaker":"James Oswald","startTime":521.449,"endTime":526.219,"body":"issue of some sort. That service"},{"speaker":"James Oswald","startTime":521.449,"endTime":526.219,"body":"issue is addressed by the"},{"speaker":"James Oswald","startTime":526.219,"endTime":530.059,"body":"technical support line people"},{"speaker":"James Oswald","startTime":526.219,"endTime":530.059,"body":"that we have, we also have"},{"speaker":"James Oswald","startTime":530.089,"endTime":533.959,"body":"monitoring people that monitor"},{"speaker":"James Oswald","startTime":530.089,"endTime":533.959,"body":"the system through our flex"},{"speaker":"James Oswald","startTime":533.959,"endTime":539.179,"body":"gateway, which allows us to see"},{"speaker":"James Oswald","startTime":533.959,"endTime":539.179,"body":"our units and see the unit by"},{"speaker":"James Oswald","startTime":539.179,"endTime":543.799,"body":"unit performance, not site"},{"speaker":"James Oswald","startTime":539.179,"endTime":543.799,"body":"performance as some people, some"},{"speaker":"James Oswald","startTime":544.369,"endTime":548.419,"body":"platforms will show you the"},{"speaker":"James Oswald","startTime":544.369,"endTime":548.419,"body":"site, or a very broad unit, we"},{"speaker":"James Oswald","startTime":548.449,"endTime":552.799,"body":"get down into the unit, find out"},{"speaker":"James Oswald","startTime":548.449,"endTime":552.799,"body":"what may be going on. If it is a"},{"speaker":"James Oswald","startTime":552.799,"endTime":559.759,"body":"unit failure if it isn't a unit"},{"speaker":"James Oswald","startTime":552.799,"endTime":559.759,"body":"failure. So there, we'll decide"},{"speaker":"James Oswald","startTime":559.759,"endTime":563.539,"body":"if the unit needs to be RMA. Or"},{"speaker":"James Oswald","startTime":559.759,"endTime":563.539,"body":"if we need to make a field"},{"speaker":"James Oswald","startTime":563.539,"endTime":567.8589999999999,"body":"visit. And then we'll go from"},{"speaker":"James Oswald","startTime":563.539,"endTime":567.8589999999999,"body":"there, if the units are made,"},{"speaker":"James Oswald","startTime":568.249,"endTime":573.5889999999999,"body":"will send out a replacement"},{"speaker":"James Oswald","startTime":568.249,"endTime":573.5889999999999,"body":"within 24 hours. And we'll bring"},{"speaker":"James Oswald","startTime":573.5889999999999,"endTime":578.0889999999999,"body":"the failed unit back and work on"},{"speaker":"James Oswald","startTime":573.5889999999999,"endTime":578.0889999999999,"body":"it here in the lab where it's"},{"speaker":"James Oswald","startTime":578.0889999999999,"endTime":581.8389999999999,"body":"much easier to work on. If we"},{"speaker":"James Oswald","startTime":578.0889999999999,"endTime":581.8389999999999,"body":"need a field visit or we want to"},{"speaker":"James Oswald","startTime":581.8389999999999,"endTime":585.7389999999999,"body":"work on it in the field, then I"},{"speaker":"James Oswald","startTime":581.8389999999999,"endTime":585.7389999999999,"body":"will dispatch one of my seven"},{"speaker":"James Oswald","startTime":585.829,"endTime":591.079,"body":"field technicians that we have"},{"speaker":"James Oswald","startTime":585.829,"endTime":591.079,"body":"at this time to the location to"},{"speaker":"James Oswald","startTime":591.079,"endTime":591.889,"body":"work on the unit."},{"speaker":"Tim Montague","startTime":592.6999999999999,"endTime":595.31,"body":"So there's a field"},{"speaker":"Tim Montague","startTime":592.6999999999999,"endTime":595.31,"body":"technician staff and then"},{"speaker":"Tim Montague","startTime":595.31,"endTime":597.89,"body":"there's a staff that is working"},{"speaker":"Tim Montague","startTime":595.31,"endTime":597.89,"body":"there in the lab, tell us a"},{"speaker":"Tim Montague","startTime":597.89,"endTime":600.23,"body":"little bit about the lab"},{"speaker":"Tim Montague","startTime":597.89,"endTime":600.23,"body":"operation."},{"speaker":"James Oswald","startTime":600.62,"endTime":604.61,"body":"So the lab"},{"speaker":"James Oswald","startTime":600.62,"endTime":604.61,"body":"operation is done. We have CBS"},{"speaker":"James Oswald","startTime":604.61,"endTime":608.93,"body":"labs that we just broke off"},{"speaker":"James Oswald","startTime":604.61,"endTime":608.93,"body":"recently, where we can do some"},{"speaker":"James Oswald","startTime":608.93,"endTime":612.1999999999999,"body":"engineering stuff. We're"},{"speaker":"James Oswald","startTime":608.93,"endTime":612.1999999999999,"body":"starting to evaluate the units"},{"speaker":"James Oswald","startTime":612.1999999999999,"endTime":616.4599999999999,"body":"more we're doing quality"},{"speaker":"James Oswald","startTime":612.1999999999999,"endTime":616.4599999999999,"body":"control. And looking at the"},{"speaker":"James Oswald","startTime":616.4599999999999,"endTime":622.91,"body":"failures and units as we get"},{"speaker":"James Oswald","startTime":616.4599999999999,"endTime":622.91,"body":"from China, China's r\u0026d. And"},{"speaker":"James Oswald","startTime":622.91,"endTime":626.03,"body":"we're evaluating those and"},{"speaker":"James Oswald","startTime":622.91,"endTime":626.03,"body":"looking for ways to improve."},{"speaker":"James Oswald","startTime":626.27,"endTime":628.6999999999999,"body":"We're also looking at new"},{"speaker":"James Oswald","startTime":626.27,"endTime":628.6999999999999,"body":"innovations that we could"},{"speaker":"James Oswald","startTime":628.6999999999999,"endTime":632.24,"body":"possibly add to the unit changes"},{"speaker":"James Oswald","startTime":628.6999999999999,"endTime":632.24,"body":"that we can do unit wise or"},{"speaker":"James Oswald","startTime":632.24,"endTime":636.86,"body":"product wise to improve the"},{"speaker":"James Oswald","startTime":632.24,"endTime":636.86,"body":"service and the and the"},{"speaker":"James Oswald","startTime":636.86,"endTime":641.0,"body":"operations of the units in the"},{"speaker":"James Oswald","startTime":636.86,"endTime":641.0,"body":"United States. So in the US"},{"speaker":"James Oswald","startTime":641.03,"endTime":645.05,"body":"that's what's done in the lab,"},{"speaker":"James Oswald","startTime":641.03,"endTime":645.05,"body":"which you see behind me is small"},{"speaker":"James Oswald","startTime":645.05,"endTime":649.85,"body":"right behind me is about 450 Kw"},{"speaker":"James Oswald","startTime":645.05,"endTime":649.85,"body":"worth of DC power. I have others"},{"speaker":"James Oswald","startTime":649.85,"endTime":653.93,"body":"power supplies up to my left"},{"speaker":"James Oswald","startTime":649.85,"endTime":653.93,"body":"here. So I can get up to 650"},{"speaker":"James Oswald","startTime":653.93,"endTime":659.39,"body":"kilowatt DC. And I do have an"},{"speaker":"James Oswald","startTime":653.93,"endTime":659.39,"body":"800 volt transformer 600 volt."},{"speaker":"James Oswald","startTime":659.42,"endTime":663.4399999999999,"body":"And then the building is 480."},{"speaker":"James Oswald","startTime":659.42,"endTime":663.4399999999999,"body":"And I also have a 208 circuit,"},{"speaker":"James Oswald","startTime":663.65,"endTime":667.01,"body":"just because the need for some"},{"speaker":"James Oswald","startTime":663.65,"endTime":667.01,"body":"of our older needs."},{"speaker":"Tim Montague","startTime":667.61,"endTime":669.98,"body":"It was it was it"},{"speaker":"Tim Montague","startTime":667.61,"endTime":669.98,"body":"was a little weird when I was"},{"speaker":"Tim Montague","startTime":670.01,"endTime":673.64,"body":"there in the spring this past"},{"speaker":"Tim Montague","startTime":670.01,"endTime":673.64,"body":"spring, to hear Brian Wagner"},{"speaker":"Tim Montague","startTime":673.64,"endTime":676.97,"body":"your president say that, you"},{"speaker":"Tim Montague","startTime":673.64,"endTime":676.97,"body":"know, we make a product that is"},{"speaker":"Tim Montague","startTime":676.97,"endTime":681.14,"body":"guaranteed to fail. Every"},{"speaker":"Tim Montague","startTime":676.97,"endTime":681.14,"body":"inverter that goes out on a"},{"speaker":"Tim Montague","startTime":681.14,"endTime":686.2099999999999,"body":"solar site will eventually fail."},{"speaker":"Tim Montague","startTime":681.14,"endTime":686.2099999999999,"body":"Will it be 20 years or more?"},{"speaker":"Tim Montague","startTime":686.27,"endTime":691.73,"body":"It's impossible to know. But"},{"speaker":"Tim Montague","startTime":686.27,"endTime":691.73,"body":"what do you think about when you"},{"speaker":"Tim Montague","startTime":691.73,"endTime":696.68,"body":"think about CPS and service? And"},{"speaker":"Tim Montague","startTime":691.73,"endTime":696.68,"body":"your customers? What is it that"},{"speaker":"Tim Montague","startTime":696.68,"endTime":699.89,"body":"your customers appreciate about"},{"speaker":"Tim Montague","startTime":696.68,"endTime":699.89,"body":"CPS and the way you handle"},{"speaker":"Tim Montague","startTime":699.89,"endTime":700.55,"body":"service."},{"speaker":"James Oswald","startTime":700.91,"endTime":705.7099999999999,"body":"So they like our"},{"speaker":"James Oswald","startTime":700.91,"endTime":705.7099999999999,"body":"service were the 24 hour change"},{"speaker":"James Oswald","startTime":705.7099999999999,"endTime":711.9499999999999,"body":"out is top priority to a lot of"},{"speaker":"James Oswald","startTime":705.7099999999999,"endTime":711.9499999999999,"body":"them. And the way we can"},{"speaker":"James Oswald","startTime":711.9499999999999,"endTime":716.66,"body":"evaluate the unit with the flexo"},{"speaker":"James Oswald","startTime":711.9499999999999,"endTime":716.66,"body":"N and see what's wrong, a lot of"},{"speaker":"James Oswald","startTime":716.66,"endTime":720.41,"body":"times it's not even the unit,"},{"speaker":"James Oswald","startTime":716.66,"endTime":720.41,"body":"we'll get calls and we find out"},{"speaker":"James Oswald","startTime":720.41,"endTime":724.79,"body":"it's the tracker, it's something"},{"speaker":"James Oswald","startTime":720.41,"endTime":724.79,"body":"else in their system that we can"},{"speaker":"James Oswald","startTime":724.79,"endTime":729.9499999999999,"body":"see through our portal to track"},{"speaker":"James Oswald","startTime":724.79,"endTime":729.9499999999999,"body":"it down and say, Hey, we think"},{"speaker":"James Oswald","startTime":730.01,"endTime":733.3399999999999,"body":"this whole bank of trackers"},{"speaker":"James Oswald","startTime":730.01,"endTime":733.3399999999999,"body":"facing the wrong way. I mean,"},{"speaker":"James Oswald","startTime":733.3399999999999,"endTime":736.55,"body":"you could see the inputs and"},{"speaker":"James Oswald","startTime":733.3399999999999,"endTime":736.55,"body":"stuff, you can tell that type of"},{"speaker":"James Oswald","startTime":736.55,"endTime":740.63,"body":"stuff to see what's going on."},{"speaker":"James Oswald","startTime":736.55,"endTime":740.63,"body":"And they appreciate that they"},{"speaker":"James Oswald","startTime":740.63,"endTime":743.54,"body":"appreciate that there's a live"},{"speaker":"James Oswald","startTime":740.63,"endTime":743.54,"body":"person that answers the phone,"},{"speaker":"James Oswald","startTime":743.5699999999999,"endTime":748.4599999999999,"body":"we have a hotline. It's spanned"},{"speaker":"James Oswald","startTime":743.5699999999999,"endTime":748.4599999999999,"body":"by three gentlemen, while for"},{"speaker":"James Oswald","startTime":748.4599999999999,"endTime":753.0799999999999,"body":"continent FLEXlm part of it. And"},{"speaker":"James Oswald","startTime":748.4599999999999,"endTime":753.0799999999999,"body":"we are hiring more as we speak,"},{"speaker":"James Oswald","startTime":753.11,"endTime":758.36,"body":"we're looking at adding to that"},{"speaker":"James Oswald","startTime":753.11,"endTime":758.36,"body":"to get live support 24 hours for"},{"speaker":"James Oswald","startTime":758.9,"endTime":759.9499999999999,"body":"to our customers."},{"speaker":"Tim Montague","startTime":760.65,"endTime":764.16,"body":"You've mentioned"},{"speaker":"Tim Montague","startTime":760.65,"endTime":764.16,"body":"the FLEX OM several times, and"},{"speaker":"Tim Montague","startTime":764.16,"endTime":767.8199999999999,"body":"I'm looking at the spec sheet"},{"speaker":"Tim Montague","startTime":764.16,"endTime":767.8199999999999,"body":"for that product. It's a"},{"speaker":"Tim Montague","startTime":767.9399999999999,"endTime":773.4599999999999,"body":"communications gateway. But tell"},{"speaker":"Tim Montague","startTime":767.9399999999999,"endTime":773.4599999999999,"body":"us more about what are the"},{"speaker":"Tim Montague","startTime":773.52,"endTime":777.9,"body":"capabilities that the gateway"},{"speaker":"Tim Montague","startTime":773.52,"endTime":777.9,"body":"gives you on a monitoring and"},{"speaker":"Tim Montague","startTime":777.9,"endTime":778.89,"body":"lnM bases."},{"speaker":"James Oswald","startTime":779.14,"endTime":781.51,"body":"So with the Flex"},{"speaker":"James Oswald","startTime":779.14,"endTime":781.51,"body":"gateway, we like I said we can"},{"speaker":"James Oswald","startTime":781.51,"endTime":785.65,"body":"see down to unit level, we can"},{"speaker":"James Oswald","startTime":781.51,"endTime":785.65,"body":"watch a particular unit, we can"},{"speaker":"James Oswald","startTime":785.65,"endTime":790.06,"body":"see inputs, outputs, what the"},{"speaker":"James Oswald","startTime":785.65,"endTime":790.06,"body":"production is that day, it"},{"speaker":"James Oswald","startTime":790.06,"endTime":794.38,"body":"records faults, fact it'll"},{"speaker":"James Oswald","startTime":790.06,"endTime":794.38,"body":"report to us faults when it has"},{"speaker":"James Oswald","startTime":794.38,"endTime":798.49,"body":"evolved, if we haven't set out"},{"speaker":"James Oswald","startTime":794.38,"endTime":798.49,"body":"our monitoring platform to tell"},{"speaker":"James Oswald","startTime":798.49,"endTime":803.4399999999999,"body":"us that there's faults. With it,"},{"speaker":"James Oswald","startTime":798.49,"endTime":803.4399999999999,"body":"we can also adjust settings as"},{"speaker":"James Oswald","startTime":803.4399999999999,"endTime":806.8,"body":"utility companies decide they"},{"speaker":"James Oswald","startTime":803.4399999999999,"endTime":806.8,"body":"want settings changed on the"},{"speaker":"James Oswald","startTime":806.8,"endTime":811.78,"body":"units, maybe power factor, or"},{"speaker":"James Oswald","startTime":806.8,"endTime":811.78,"body":"they want to curtail outputs,"},{"speaker":"James Oswald","startTime":812.4399999999999,"endTime":815.0799999999999,"body":"we're able to do that all"},{"speaker":"James Oswald","startTime":812.4399999999999,"endTime":815.0799999999999,"body":"remotely, you don't need a truck"},{"speaker":"James Oswald","startTime":815.0799999999999,"endTime":818.56,"body":"roll, the owners don't have to"},{"speaker":"James Oswald","startTime":815.0799999999999,"endTime":818.56,"body":"send somebody out to the site to"},{"speaker":"James Oswald","startTime":818.56,"endTime":822.52,"body":"go unit to unit to do it. We can"},{"speaker":"James Oswald","startTime":818.56,"endTime":822.52,"body":"do it all from here in our"},{"speaker":"James Oswald","startTime":823.0,"endTime":826.8399999999999,"body":"building in Texas or some other"},{"speaker":"James Oswald","startTime":823.0,"endTime":826.8399999999999,"body":"locations that we have people"},{"speaker":"James Oswald","startTime":827.14,"endTime":831.64,"body":"that monitor and work on the"},{"speaker":"James Oswald","startTime":827.14,"endTime":831.64,"body":"flex through the portal, it will"},{"speaker":"James Oswald","startTime":831.64,"endTime":835.4499999999999,"body":"also chart and graph certain"},{"speaker":"James Oswald","startTime":831.64,"endTime":835.4499999999999,"body":"things for you. We can send out"},{"speaker":"James Oswald","startTime":835.4499999999999,"endTime":840.4599999999999,"body":"setting reports saying well all"},{"speaker":"James Oswald","startTime":835.4499999999999,"endTime":840.4599999999999,"body":"units are set at and how they're"},{"speaker":"James Oswald","startTime":840.4599999999999,"endTime":840.85,"body":"set."},{"speaker":"Tim Montague","startTime":841.8199999999999,"endTime":845.03,"body":"Very cool. When"},{"speaker":"Tim Montague","startTime":841.8199999999999,"endTime":845.03,"body":"you think about the inverter"},{"speaker":"Tim Montague","startTime":845.03,"endTime":848.9,"body":"line and the trends in the"},{"speaker":"Tim Montague","startTime":845.03,"endTime":848.9,"body":"industry, and you know this"},{"speaker":"Tim Montague","startTime":849.11,"endTime":853.0699999999999,"body":"incredible growth trajectory"},{"speaker":"Tim Montague","startTime":849.11,"endTime":853.0699999999999,"body":"that we're on, what are the"},{"speaker":"Tim Montague","startTime":853.79,"endTime":858.4399999999999,"body":"challenges and opportunities for"},{"speaker":"Tim Montague","startTime":853.79,"endTime":858.4399999999999,"body":"change as you see them here in"},{"speaker":"Tim Montague","startTime":858.4399999999999,"endTime":859.5799999999999,"body":"2023."},{"speaker":"James Oswald","startTime":860.0899999999999,"endTime":863.15,"body":"So we're starting"},{"speaker":"James Oswald","startTime":860.0899999999999,"endTime":863.15,"body":"a lot more in utility, and we're"},{"speaker":"James Oswald","startTime":863.15,"endTime":867.89,"body":"expanding our offerings and"},{"speaker":"James Oswald","startTime":863.15,"endTime":867.89,"body":"utility, we now have skids. And"},{"speaker":"James Oswald","startTime":867.92,"endTime":870.62,"body":"then we're offering"},{"speaker":"James Oswald","startTime":867.92,"endTime":870.62,"body":"transformers, we're looking at"},{"speaker":"James Oswald","startTime":870.92,"endTime":875.6899999999999,"body":"pairing up with different people"},{"speaker":"James Oswald","startTime":870.92,"endTime":875.6899999999999,"body":"for transformers, and skids BLS"},{"speaker":"James Oswald","startTime":875.6899999999999,"endTime":879.65,"body":"equipment, like on the 800 volt"},{"speaker":"James Oswald","startTime":875.6899999999999,"endTime":879.65,"body":"that doesn't really exist, we're"},{"speaker":"James Oswald","startTime":879.65,"endTime":882.56,"body":"starting to work on that more"},{"speaker":"James Oswald","startTime":879.65,"endTime":882.56,"body":"and get some of it out, we have"},{"speaker":"James Oswald","startTime":882.56,"endTime":887.5699999999999,"body":"a 600 volt or an 800 volt, three"},{"speaker":"James Oswald","startTime":882.56,"endTime":887.5699999999999,"body":"and one combiner BLS back here"},{"speaker":"James Oswald","startTime":887.5699999999999,"endTime":892.6999999999999,"body":"behind me that we have out so"},{"speaker":"James Oswald","startTime":887.5699999999999,"endTime":892.6999999999999,"body":"and we're looking at different"},{"speaker":"James Oswald","startTime":893.03,"endTime":897.65,"body":"items in that and so that we can"},{"speaker":"James Oswald","startTime":893.03,"endTime":897.65,"body":"assist with the units going on"},{"speaker":"James Oswald","startTime":897.92,"endTime":901.28,"body":"and help people in the field and"},{"speaker":"James Oswald","startTime":897.92,"endTime":901.28,"body":"help them with getting the"},{"speaker":"James Oswald","startTime":901.28,"endTime":902.42,"body":"equipment that they need."},{"speaker":"Tim Montague","startTime":903.47,"endTime":908.15,"body":"The headcount of"},{"speaker":"Tim Montague","startTime":903.47,"endTime":908.15,"body":"the company is is changing it's"},{"speaker":"Tim Montague","startTime":908.3299999999999,"endTime":913.73,"body":"it's a very fast growing company"},{"speaker":"Tim Montague","startTime":908.3299999999999,"endTime":913.73,"body":"now. What type of talent are you"},{"speaker":"Tim Montague","startTime":913.79,"endTime":916.1899999999999,"body":"in particular looking for in the"},{"speaker":"Tim Montague","startTime":913.79,"endTime":916.1899999999999,"body":"service department?"},{"speaker":"James Oswald","startTime":916.37,"endTime":919.16,"body":"So I'm looking for"},{"speaker":"James Oswald","startTime":916.37,"endTime":919.16,"body":"some field service people people"},{"speaker":"James Oswald","startTime":919.16,"endTime":923.6899999999999,"body":"that have some experience with"},{"speaker":"James Oswald","startTime":919.16,"endTime":923.6899999999999,"body":"the solar industry that have"},{"speaker":"James Oswald","startTime":923.6899999999999,"endTime":927.29,"body":"been out the field for maybe a"},{"speaker":"James Oswald","startTime":923.6899999999999,"endTime":927.29,"body":"couple years that inverter"},{"speaker":"James Oswald","startTime":927.29,"endTime":931.49,"body":"experience and field experience."},{"speaker":"James Oswald","startTime":927.29,"endTime":931.49,"body":"Also looking here in the"},{"speaker":"James Oswald","startTime":931.49,"endTime":934.6999999999999,"body":"building and Richardson in the"},{"speaker":"James Oswald","startTime":931.49,"endTime":934.6999999999999,"body":"lab for some engineering, it's"},{"speaker":"James Oswald","startTime":934.6999999999999,"endTime":939.5,"body":"more engineering people that"},{"speaker":"James Oswald","startTime":934.6999999999999,"endTime":939.5,"body":"have engineering knowledge on"},{"speaker":"James Oswald","startTime":939.5,"endTime":943.28,"body":"the inverters, no, the inverter,"},{"speaker":"James Oswald","startTime":939.5,"endTime":943.28,"body":"no solar, no, the solar inverter"},{"speaker":"James Oswald","startTime":943.28,"endTime":948.38,"body":"and the solar industry to work"},{"speaker":"James Oswald","startTime":943.28,"endTime":948.38,"body":"that most of my positions would"},{"speaker":"James Oswald","startTime":948.38,"endTime":952.4,"body":"be technical field service type"},{"speaker":"James Oswald","startTime":948.38,"endTime":952.4,"body":"physicians. Yep."},{"speaker":"Tim Montague","startTime":952.88,"endTime":956.2099999999999,"body":"And what are the"},{"speaker":"Tim Montague","startTime":952.88,"endTime":956.2099999999999,"body":"what are the educational"},{"speaker":"Tim Montague","startTime":956.2099999999999,"endTime":958.25,"body":"requirements of the field"},{"speaker":"Tim Montague","startTime":956.2099999999999,"endTime":958.25,"body":"service technician? I'm just"},{"speaker":"Tim Montague","startTime":958.25,"endTime":958.8199999999999,"body":"curious."},{"speaker":"James Oswald","startTime":959.4499999999999,"endTime":962.63,"body":"Some of them have"},{"speaker":"James Oswald","startTime":959.4499999999999,"endTime":962.63,"body":"engineering degrees. Most of"},{"speaker":"James Oswald","startTime":962.63,"endTime":965.51,"body":"them are just technicians."},{"speaker":"James Oswald","startTime":962.63,"endTime":965.51,"body":"They've been in solar industry"},{"speaker":"James Oswald","startTime":965.51,"endTime":969.26,"body":"for a long time. They've done"},{"speaker":"James Oswald","startTime":965.51,"endTime":969.26,"body":"electronics, they know electric."},{"speaker":"James Oswald","startTime":969.5899999999999,"endTime":973.88,"body":"They know. We run them through"},{"speaker":"James Oswald","startTime":969.5899999999999,"endTime":973.88,"body":"OSHA certifications and stuff,"},{"speaker":"James Oswald","startTime":974.3,"endTime":976.6999999999999,"body":"to make sure they have that"},{"speaker":"James Oswald","startTime":974.3,"endTime":976.6999999999999,"body":"knowledge and can work safely."},{"speaker":"James Oswald","startTime":977.8399999999999,"endTime":982.1899999999999,"body":"One or two of them have"},{"speaker":"James Oswald","startTime":977.8399999999999,"endTime":982.1899999999999,"body":"electrician licences depending"},{"speaker":"James Oswald","startTime":982.1899999999999,"endTime":986.06,"body":"on the state. We have one"},{"speaker":"James Oswald","startTime":982.1899999999999,"endTime":986.06,"body":"gentleman that told him 12"},{"speaker":"James Oswald","startTime":986.0899999999999,"endTime":990.14,"body":"master electrician solely up or"},{"speaker":"James Oswald","startTime":986.0899999999999,"endTime":990.14,"body":"down the east coast. So he's got"},{"speaker":"James Oswald","startTime":990.14,"endTime":994.8199999999999,"body":"a licence, a master's so you"},{"speaker":"James Oswald","startTime":990.14,"endTime":994.8199999999999,"body":"know, that's always comes in"},{"speaker":"James Oswald","startTime":994.8199999999999,"endTime":999.35,"body":"handy to have. So on the field"},{"speaker":"James Oswald","startTime":994.8199999999999,"endTime":999.35,"body":"service, and in the lab here, I"},{"speaker":"James Oswald","startTime":999.35,"endTime":1003.8199999999999,"body":"have a couple people with master"},{"speaker":"James Oswald","startTime":999.35,"endTime":1003.8199999999999,"body":"degrees, and like an"},{"speaker":"James Oswald","startTime":1003.8199999999999,"endTime":1009.55,"body":"electronics, so a couple degreed"},{"speaker":"James Oswald","startTime":1003.8199999999999,"endTime":1009.55,"body":"engineers that work out of this"},{"speaker":"James Oswald","startTime":1009.55,"endTime":1009.9399999999999,"body":"building."},{"speaker":"Tim Montague","startTime":1009.78,"endTime":1012.48,"body":"The Clean Power"},{"speaker":"Tim Montague","startTime":1009.78,"endTime":1012.48,"body":"Hour is brought to you by CPS"},{"speaker":"Tim Montague","startTime":1012.48,"endTime":1015.6899999999999,"body":"America, the maker of North"},{"speaker":"Tim Montague","startTime":1012.48,"endTime":1015.6899999999999,"body":"America's number one three phase"},{"speaker":"Tim Montague","startTime":1015.6899999999999,"endTime":1018.93,"body":"string inverter with over six"},{"speaker":"Tim Montague","startTime":1015.6899999999999,"endTime":1018.93,"body":"gigawatts shipped in the US. The"},{"speaker":"Tim Montague","startTime":1018.93,"endTime":1021.9,"body":"CPS America product lineup"},{"speaker":"Tim Montague","startTime":1018.93,"endTime":1021.9,"body":"includes three phase string"},{"speaker":"Tim Montague","startTime":1021.9,"endTime":1027.24,"body":"inverters ranging from 25 to 275"},{"speaker":"Tim Montague","startTime":1021.9,"endTime":1027.24,"body":"kW, their flagship inverter, the"},{"speaker":"Tim Montague","startTime":1027.24,"endTime":1031.8,"body":"CPS 252 75, is designed to work"},{"speaker":"Tim Montague","startTime":1027.24,"endTime":1031.8,"body":"with solar plants ranging from"},{"speaker":"Tim Montague","startTime":1031.8,"endTime":1037.14,"body":"two megawatts to two gigawatts,"},{"speaker":"Tim Montague","startTime":1031.8,"endTime":1037.14,"body":"the 250 to 75. pairs well, with"},{"speaker":"Tim Montague","startTime":1037.14,"endTime":1041.04,"body":"CPS America's exceptional data"},{"speaker":"Tim Montague","startTime":1037.14,"endTime":1041.04,"body":"communication controls and"},{"speaker":"Tim Montague","startTime":1041.04,"endTime":1045.48,"body":"energy storage solutions, go to"},{"speaker":"Tim Montague","startTime":1041.04,"endTime":1045.48,"body":"cin power systems.com To find"},{"speaker":"Tim Montague","startTime":1045.48,"endTime":1048.51,"body":"out more. So if you're"},{"speaker":"Tim Montague","startTime":1045.48,"endTime":1048.51,"body":"interested in learning more"},{"speaker":"Tim Montague","startTime":1048.51,"endTime":1051.69,"body":"about career opportunities at"},{"speaker":"Tim Montague","startTime":1048.51,"endTime":1051.69,"body":"CPS America go to"},{"speaker":"Tim Montague","startTime":1051.78,"endTime":1055.8600000000001,"body":"chintpowersystems.com. There's a"},{"speaker":"Tim Montague","startTime":1051.78,"endTime":1055.8600000000001,"body":"company tab and then there's a"},{"speaker":"Tim Montague","startTime":1055.8600000000001,"endTime":1058.26,"body":"careers page right under that."},{"speaker":"Tim Montague","startTime":1058.89,"endTime":1064.14,"body":"You know, James, one of the"},{"speaker":"Tim Montague","startTime":1058.89,"endTime":1064.14,"body":"things that I think about when"},{"speaker":"Tim Montague","startTime":1064.14,"endTime":1070.98,"body":"it comes to servicing a huge"},{"speaker":"Tim Montague","startTime":1064.14,"endTime":1070.98,"body":"number of very complex devices"},{"speaker":"Tim Montague","startTime":1071.34,"endTime":1076.23,"body":"is that you're inheriting you"},{"speaker":"Tim Montague","startTime":1071.34,"endTime":1076.23,"body":"know, design and engineering"},{"speaker":"Tim Montague","startTime":1076.23,"endTime":1081.42,"body":"that was done years ago, and now"},{"speaker":"Tim Montague","startTime":1076.23,"endTime":1081.42,"body":"is in production and being"},{"speaker":"Tim Montague","startTime":1081.42,"endTime":1086.46,"body":"deployed into the field. When"},{"speaker":"Tim Montague","startTime":1081.42,"endTime":1086.46,"body":"you when you think about the"},{"speaker":"Tim Montague","startTime":1086.46,"endTime":1089.7,"body":"technology and the state of"},{"speaker":"Tim Montague","startTime":1086.46,"endTime":1089.7,"body":"three phase string inverter"},{"speaker":"Tim Montague","startTime":1089.7,"endTime":1094.17,"body":"technology in the US, what are"},{"speaker":"Tim Montague","startTime":1089.7,"endTime":1094.17,"body":"some things that are on your"},{"speaker":"Tim Montague","startTime":1094.17,"endTime":1100.56,"body":"mind about how the industry can"},{"speaker":"Tim Montague","startTime":1094.17,"endTime":1100.56,"body":"take it up a notch? Are there"},{"speaker":"Tim Montague","startTime":1100.92,"endTime":1107.04,"body":"are there things that you notice"},{"speaker":"Tim Montague","startTime":1100.92,"endTime":1107.04,"body":"about the solar industry, and"},{"speaker":"Tim Montague","startTime":1107.04,"endTime":1111.3899999999999,"body":"the technology pathway, so to"},{"speaker":"Tim Montague","startTime":1107.04,"endTime":1111.3899999999999,"body":"speak, that you would like to"},{"speaker":"Tim Montague","startTime":1111.3899999999999,"endTime":1113.37,"body":"see change? how technology"},{"speaker":"James Oswald","startTime":1114.1,"endTime":1118.06,"body":"is moving so fast,"},{"speaker":"James Oswald","startTime":1114.1,"endTime":1118.06,"body":"that I think a lot of the older"},{"speaker":"James Oswald","startTime":1118.06,"endTime":1122.56,"body":"stuff is getting lost, I'd like"},{"speaker":"James Oswald","startTime":1118.06,"endTime":1122.56,"body":"to see some re engineering of"},{"speaker":"James Oswald","startTime":1122.56,"endTime":1127.33,"body":"some of the older stuff to keep"},{"speaker":"James Oswald","startTime":1122.56,"endTime":1127.33,"body":"it alive longer possibly, to"},{"speaker":"James Oswald","startTime":1127.33,"endTime":1131.71,"body":"make it survive longer, then,"},{"speaker":"James Oswald","startTime":1127.33,"endTime":1131.71,"body":"because a lot of it's hitting in"},{"speaker":"James Oswald","startTime":1131.71,"endTime":1133.93,"body":"the light, and a lot of the"},{"speaker":"James Oswald","startTime":1131.71,"endTime":1133.93,"body":"original source stuff is all"},{"speaker":"James Oswald","startTime":1133.93,"endTime":1138.55,"body":"going to hit into light here"},{"speaker":"James Oswald","startTime":1133.93,"endTime":1138.55,"body":"real soon. So you're going to"},{"speaker":"James Oswald","startTime":1138.55,"endTime":1141.76,"body":"have a lot of sites that need"},{"speaker":"James Oswald","startTime":1138.55,"endTime":1141.76,"body":"repurpose, so we need to look"},{"speaker":"James Oswald","startTime":1141.76,"endTime":1145.36,"body":"into that more in a way to"},{"speaker":"James Oswald","startTime":1141.76,"endTime":1145.36,"body":"repurpose it and maybe do"},{"speaker":"James Oswald","startTime":1145.36,"endTime":1148.84,"body":"something with the existing"},{"speaker":"James Oswald","startTime":1145.36,"endTime":1148.84,"body":"units to keep them running"},{"speaker":"James Oswald","startTime":1148.8999999999999,"endTime":1153.25,"body":"longer. Even if it's like a"},{"speaker":"James Oswald","startTime":1148.8999999999999,"endTime":1153.25,"body":"refurbish type deal or"},{"speaker":"James Oswald","startTime":1153.25,"endTime":1157.45,"body":"something. But electronic"},{"speaker":"James Oswald","startTime":1153.25,"endTime":1157.45,"body":"components as you know, change"},{"speaker":"James Oswald","startTime":1157.84,"endTime":1161.29,"body":"yearly. Right? And the"},{"speaker":"James Oswald","startTime":1157.84,"endTime":1161.29,"body":"manufacturers of electronic"},{"speaker":"James Oswald","startTime":1161.29,"endTime":1164.5,"body":"components obsolete stuff real"},{"speaker":"James Oswald","startTime":1161.29,"endTime":1164.5,"body":"fast, because they don't want to"},{"speaker":"James Oswald","startTime":1164.5,"endTime":1167.3799999999999,"body":"keep it around. So it makes that"},{"speaker":"James Oswald","startTime":1164.5,"endTime":1167.3799999999999,"body":"type of stuff a little more"},{"speaker":"James Oswald","startTime":1167.3799999999999,"endTime":1168.01,"body":"difficult."},{"speaker":"Tim Montague","startTime":1168.459,"endTime":1172.359,"body":"Yeah. Tell us"},{"speaker":"Tim Montague","startTime":1168.459,"endTime":1172.359,"body":"about manufacturing, at CPS,"},{"speaker":"Tim Montague","startTime":1172.359,"endTime":1175.149,"body":"where are the bulk of your"},{"speaker":"Tim Montague","startTime":1172.359,"endTime":1175.149,"body":"inverters being made?"},{"speaker":"James Oswald","startTime":1175.54,"endTime":1177.3999999999999,"body":"So everything"},{"speaker":"James Oswald","startTime":1175.54,"endTime":1177.3999999999999,"body":"that's coming to the United"},{"speaker":"James Oswald","startTime":1177.3999999999999,"endTime":1181.96,"body":"States is now made in Thailand."},{"speaker":"James Oswald","startTime":1177.3999999999999,"endTime":1181.96,"body":"So we have a factory in Thailand"},{"speaker":"James Oswald","startTime":1181.96,"endTime":1187.93,"body":"that's doing all of the UL Type"},{"speaker":"James Oswald","startTime":1181.96,"endTime":1187.93,"body":"US units. So they all come from"},{"speaker":"James Oswald","startTime":1187.93,"endTime":1193.0,"body":"Thailand get shipped over r\u0026d"},{"speaker":"James Oswald","startTime":1187.93,"endTime":1193.0,"body":"and mother company is out of"},{"speaker":"James Oswald","startTime":1193.0,"endTime":1193.6299999999999,"body":"Shanghai."},{"speaker":"Tim Montague","startTime":1194.8,"endTime":1197.74,"body":"And when units"},{"speaker":"Tim Montague","startTime":1194.8,"endTime":1197.74,"body":"first arrive in the US, do they"},{"speaker":"Tim Montague","startTime":1197.74,"endTime":1202.45,"body":"all pass through Dallas or do"},{"speaker":"Tim Montague","startTime":1197.74,"endTime":1202.45,"body":"they go directly to the field?"},{"speaker":"James Oswald","startTime":1202.57,"endTime":1206.53,"body":"No. So the units"},{"speaker":"James Oswald","startTime":1202.57,"endTime":1206.53,"body":"will come in. And they land in"},{"speaker":"James Oswald","startTime":1206.53,"endTime":1212.98,"body":"Long Beach most of the time, say"},{"speaker":"James Oswald","startTime":1206.53,"endTime":1212.98,"body":"95 or 99% of the time they go to"},{"speaker":"James Oswald","startTime":1212.98,"endTime":1216.01,"body":"a warehouse that we have in"},{"speaker":"James Oswald","startTime":1212.98,"endTime":1216.01,"body":"Pomona. So the shipments are"},{"speaker":"James Oswald","startTime":1216.01,"endTime":1220.0,"body":"divided out at Monterey,"},{"speaker":"James Oswald","startTime":1216.01,"endTime":1220.0,"body":"California. There, they'll ship"},{"speaker":"James Oswald","startTime":1220.18,"endTime":1225.01,"body":"usually out to the customer"},{"speaker":"James Oswald","startTime":1220.18,"endTime":1225.01,"body":"directly. Sometimes we do ship"},{"speaker":"James Oswald","startTime":1225.01,"endTime":1228.67,"body":"direct to site that has to be a"},{"speaker":"James Oswald","startTime":1225.01,"endTime":1228.67,"body":"rather large site because then"},{"speaker":"James Oswald","startTime":1228.67,"endTime":1231.97,"body":"we ship all containers. I mean,"},{"speaker":"James Oswald","startTime":1228.67,"endTime":1231.97,"body":"depending on how big the site"},{"speaker":"James Oswald","startTime":1231.97,"endTime":1237.7,"body":"is. They can go to site and be"},{"speaker":"James Oswald","startTime":1231.97,"endTime":1237.7,"body":"delivered there. But they do all"},{"speaker":"James Oswald","startTime":1237.7,"endTime":1240.19,"body":"first go through Long Beach,"},{"speaker":"James Oswald","startTime":1237.7,"endTime":1240.19,"body":"California."},{"speaker":"Tim Montague","startTime":1240.7,"endTime":1246.1299999999999,"body":"Gotcha. Gotcha. So"},{"speaker":"Tim Montague","startTime":1240.7,"endTime":1246.1299999999999,"body":"what else is on your mind I"},{"speaker":"Tim Montague","startTime":1246.1299999999999,"endTime":1250.24,"body":"guess about service and what"},{"speaker":"Tim Montague","startTime":1246.1299999999999,"endTime":1250.24,"body":"should customers and prospective"},{"speaker":"Tim Montague","startTime":1250.24,"endTime":1254.95,"body":"customers Now about working with"},{"speaker":"Tim Montague","startTime":1250.24,"endTime":1254.95,"body":"cient. You know, you mentioned"},{"speaker":"Tim Montague","startTime":1254.95,"endTime":1260.5,"body":"that you're servicing 10,000"},{"speaker":"Tim Montague","startTime":1254.95,"endTime":1260.5,"body":"sites, that seems like a mind"},{"speaker":"Tim Montague","startTime":1260.5,"endTime":1266.83,"body":"boggling large number. And, and"},{"speaker":"Tim Montague","startTime":1260.5,"endTime":1266.83,"body":"and so I'm just yeah, I'm, I'm"},{"speaker":"Tim Montague","startTime":1266.83,"endTime":1270.6399999999999,"body":"kind of curious how that works,"},{"speaker":"Tim Montague","startTime":1266.83,"endTime":1270.6399999999999,"body":"because that's a big geography"},{"speaker":"Tim Montague","startTime":1271.03,"endTime":1274.3899999999999,"body":"for a relatively small team of"},{"speaker":"Tim Montague","startTime":1271.03,"endTime":1274.3899999999999,"body":"service technicians, are they?"},{"speaker":"Tim Montague","startTime":1274.96,"endTime":1278.02,"body":"Are they on the road just 100%"},{"speaker":"Tim Montague","startTime":1274.96,"endTime":1278.02,"body":"of the time? Or what is their?"},{"speaker":"Tim Montague","startTime":1278.05,"endTime":1279.19,"body":"What is their life like?"},{"speaker":"James Oswald","startTime":1279.34,"endTime":1282.82,"body":"So our skilled"},{"speaker":"James Oswald","startTime":1279.34,"endTime":1282.82,"body":"service technicians are out"},{"speaker":"James Oswald","startTime":1282.8799999999999,"endTime":1289.6299999999999,"body":"probably anywhere from 60 to"},{"speaker":"James Oswald","startTime":1282.8799999999999,"endTime":1289.6299999999999,"body":"80%. of the time, I had the"},{"speaker":"James Oswald","startTime":1289.6299999999999,"endTime":1292.24,"body":"numbers on that, it's usually"},{"speaker":"James Oswald","startTime":1289.6299999999999,"endTime":1292.24,"body":"not some of them, I have a"},{"speaker":"James Oswald","startTime":1292.24,"endTime":1297.16,"body":"couple that were around 80 or"},{"speaker":"James Oswald","startTime":1292.24,"endTime":1297.16,"body":"more last year, but like I said,"},{"speaker":"James Oswald","startTime":1297.16,"endTime":1301.24,"body":"we are hiring. So we noticed the"},{"speaker":"James Oswald","startTime":1297.16,"endTime":1301.24,"body":"trend and we try to fall back on"},{"speaker":"James Oswald","startTime":1301.24,"endTime":1304.57,"body":"it. When they're not on the"},{"speaker":"James Oswald","startTime":1301.24,"endTime":1304.57,"body":"road, then they're usually at"},{"speaker":"James Oswald","startTime":1304.57,"endTime":1308.3799999999999,"body":"their home and they answer the"},{"speaker":"James Oswald","startTime":1304.57,"endTime":1308.3799999999999,"body":"phone, talk to customers do"},{"speaker":"James Oswald","startTime":1308.3799999999999,"endTime":1315.01,"body":"write ups do reports that, but"},{"speaker":"James Oswald","startTime":1308.3799999999999,"endTime":1315.01,"body":"we try to keep them no more than"},{"speaker":"James Oswald","startTime":1315.01,"endTime":1319.51,"body":"60% On the road, because it is a"},{"speaker":"James Oswald","startTime":1315.01,"endTime":1319.51,"body":"lot even 60% you think well,"},{"speaker":"James Oswald","startTime":1319.51,"endTime":1325.21,"body":"it's that 40% really doesn't"},{"speaker":"James Oswald","startTime":1319.51,"endTime":1325.21,"body":"amount to much. So we so are"},{"speaker":"James Oswald","startTime":1325.24,"endTime":1330.07,"body":"normally they're out 60% Some"},{"speaker":"James Oswald","startTime":1325.24,"endTime":1330.07,"body":"little warm. But like I said, we"},{"speaker":"James Oswald","startTime":1330.07,"endTime":1333.67,"body":"add that we are adding to try to"},{"speaker":"James Oswald","startTime":1330.07,"endTime":1333.67,"body":"alleviate that sun."},{"speaker":"Tim Montague","startTime":1335.08,"endTime":1341.5,"body":"And tell me about"},{"speaker":"Tim Montague","startTime":1335.08,"endTime":1341.5,"body":"turnover and what employees like"},{"speaker":"Tim Montague","startTime":1341.5,"endTime":1342.79,"body":"about working at cient."},{"speaker":"James Oswald","startTime":1343.42,"endTime":1346.6,"body":"So turnover, we in"},{"speaker":"James Oswald","startTime":1343.42,"endTime":1346.6,"body":"my department, we haven't had"},{"speaker":"James Oswald","startTime":1346.6,"endTime":1351.61,"body":"much. I've added people and most"},{"speaker":"James Oswald","startTime":1346.6,"endTime":1351.61,"body":"everybody that we brought on,"},{"speaker":"James Oswald","startTime":1351.82,"endTime":1355.72,"body":"and that we're here, when I"},{"speaker":"James Oswald","startTime":1351.82,"endTime":1355.72,"body":"started, we did have a couple"},{"speaker":"James Oswald","startTime":1355.72,"endTime":1358.3899999999999,"body":"people out in the field are"},{"speaker":"James Oswald","startTime":1355.72,"endTime":1358.3899999999999,"body":"still here, they're still with"},{"speaker":"James Oswald","startTime":1358.3899999999999,"endTime":1363.01,"body":"us still working in the field,"},{"speaker":"James Oswald","startTime":1358.3899999999999,"endTime":1363.01,"body":"senior field engineer that we"},{"speaker":"James Oswald","startTime":1363.01,"endTime":1367.03,"body":"have, he was a year before me,"},{"speaker":"James Oswald","startTime":1363.01,"endTime":1367.03,"body":"there's another senior"},{"speaker":"James Oswald","startTime":1367.03,"endTime":1371.53,"body":"technician that he's like three"},{"speaker":"James Oswald","startTime":1367.03,"endTime":1371.53,"body":"or four years before I started,"},{"speaker":"James Oswald","startTime":1371.53,"endTime":1376.57,"body":"he's still with us out in the"},{"speaker":"James Oswald","startTime":1371.53,"endTime":1376.57,"body":"field working. So I'm trying to"},{"speaker":"James Oswald","startTime":1428.29,"endTime":1432.34,"body":"say I really haven't had much"},{"speaker":"James Oswald","startTime":1428.29,"endTime":1432.34,"body":"turnover in the service"},{"speaker":"James Oswald","startTime":1432.34,"endTime":1437.44,"body":"department, we don't see much"},{"speaker":"James Oswald","startTime":1432.34,"endTime":1437.44,"body":"turnover. We have full benefits,"},{"speaker":"James Oswald","startTime":1437.44,"endTime":1441.28,"body":"good working condition. We're"},{"speaker":"James Oswald","startTime":1437.44,"endTime":1441.28,"body":"small. So we're still very"},{"speaker":"James Oswald","startTime":1441.58,"endTime":1445.18,"body":"family oriented. We're still you"},{"speaker":"James Oswald","startTime":1441.58,"endTime":1445.18,"body":"know, it's like a group like a"},{"speaker":"James Oswald","startTime":1445.18,"endTime":1449.2,"body":"family. We all I know everybody,"},{"speaker":"James Oswald","startTime":1445.18,"endTime":1449.2,"body":"everybody knows me. I know most"},{"speaker":"James Oswald","startTime":1449.2,"endTime":1453.55,"body":"of the families, the wives the"},{"speaker":"James Oswald","startTime":1449.2,"endTime":1453.55,"body":"children. So it's a it's a close"},{"speaker":"James Oswald","startTime":1453.55,"endTime":1457.42,"body":"knit group, on the thing"},{"speaker":"James Oswald","startTime":1453.55,"endTime":1457.42,"body":"throughout the company, even"},{"speaker":"James Oswald","startTime":1457.42,"endTime":1462.16,"body":"with the sales and everybody"},{"speaker":"James Oswald","startTime":1457.42,"endTime":1462.16,"body":"else, groups, so losing some of"},{"speaker":"James Oswald","startTime":1462.16,"endTime":1465.43,"body":"it as we get bigger, but that's"},{"speaker":"James Oswald","startTime":1462.16,"endTime":1465.43,"body":"what's going to happen as you"},{"speaker":"James Oswald","startTime":1465.43,"endTime":1470.08,"body":"get more people. Yep, when we"},{"speaker":"James Oswald","startTime":1465.43,"endTime":1470.08,"body":"get up to 150 and stuff, then"},{"speaker":"James Oswald","startTime":1470.08,"endTime":1473.92,"body":"it'll be even harder to know"},{"speaker":"James Oswald","startTime":1470.08,"endTime":1473.92,"body":"everybody and everything. So,"},{"speaker":"James Oswald","startTime":1475.0,"endTime":1476.38,"body":"but we're still small enough for"},{"speaker":"James Oswald","startTime":1475.0,"endTime":1476.38,"body":"that."},{"speaker":"Tim Montague","startTime":1477.94,"endTime":1481.48,"body":"Let's talk a"},{"speaker":"Tim Montague","startTime":1477.94,"endTime":1481.48,"body":"little more about technology. I"},{"speaker":"Tim Montague","startTime":1481.48,"endTime":1484.72,"body":"mean, people are what makes the"},{"speaker":"Tim Montague","startTime":1481.48,"endTime":1484.72,"body":"solar industry work. And I'm a"},{"speaker":"Tim Montague","startTime":1484.72,"endTime":1488.02,"body":"huge advocate for getting more"},{"speaker":"Tim Montague","startTime":1484.72,"endTime":1488.02,"body":"people into the industry, check"},{"speaker":"Tim Montague","startTime":1488.02,"endTime":1492.34,"body":"out all of our content at Clean"},{"speaker":"Tim Montague","startTime":1488.02,"endTime":1492.34,"body":"Power hour.com. And reach out to"},{"speaker":"Tim Montague","startTime":1492.34,"endTime":1494.92,"body":"me, I love hearing from our"},{"speaker":"Tim Montague","startTime":1492.34,"endTime":1494.92,"body":"listeners, give us a rating and"},{"speaker":"Tim Montague","startTime":1494.92,"endTime":1498.31,"body":"a review on Apple and Spotify."},{"speaker":"Tim Montague","startTime":1494.92,"endTime":1498.31,"body":"And subscribe to our YouTube"},{"speaker":"Tim Montague","startTime":1498.31,"endTime":1503.41,"body":"channel. James, you know, these"},{"speaker":"Tim Montague","startTime":1498.31,"endTime":1503.41,"body":"electronics are very"},{"speaker":"Tim Montague","startTime":1503.41,"endTime":1506.89,"body":"sophisticated devices. I'm"},{"speaker":"Tim Montague","startTime":1503.41,"endTime":1506.89,"body":"curious, Are there aspects of"},{"speaker":"Tim Montague","startTime":1506.89,"endTime":1511.1200000000001,"body":"the Internet of Things, for"},{"speaker":"Tim Montague","startTime":1506.89,"endTime":1511.1200000000001,"body":"example, that CPS is leveraging?"},{"speaker":"Tim Montague","startTime":1511.1200000000001,"endTime":1514.48,"body":"Are there predictive analytics"},{"speaker":"Tim Montague","startTime":1511.1200000000001,"endTime":1514.48,"body":"that you can do on products in"},{"speaker":"Tim Montague","startTime":1514.48,"endTime":1519.97,"body":"the field? You know, to get"},{"speaker":"Tim Montague","startTime":1514.48,"endTime":1519.97,"body":"ahead of the curve, so to speak,"},{"speaker":"Tim Montague","startTime":1519.97,"endTime":1524.08,"body":"if you notice something abnormal"},{"speaker":"Tim Montague","startTime":1519.97,"endTime":1524.08,"body":"about the way an inverter is"},{"speaker":"Tim Montague","startTime":1524.08,"endTime":1532.03,"body":"operating, how do you how do you"},{"speaker":"Tim Montague","startTime":1524.08,"endTime":1532.03,"body":"get your your team around? I"},{"speaker":"Tim Montague","startTime":1532.03,"endTime":1535.09,"body":"guess becoming more proactive"},{"speaker":"Tim Montague","startTime":1532.03,"endTime":1535.09,"body":"about servicing the product when"},{"speaker":"Tim Montague","startTime":1535.09,"endTime":1535.69,"body":"it's out there."},{"speaker":"James Oswald","startTime":1536.02,"endTime":1539.65,"body":"So here again,"},{"speaker":"James Oswald","startTime":1536.02,"endTime":1539.65,"body":"with the flex O M portal, we"},{"speaker":"James Oswald","startTime":1539.65,"endTime":1543.64,"body":"monitor certain sites customers"},{"speaker":"James Oswald","startTime":1539.65,"endTime":1543.64,"body":"will call in they'll notice"},{"speaker":"James Oswald","startTime":1543.8500000000001,"endTime":1548.59,"body":"small regulate a letter Yeah,"},{"speaker":"James Oswald","startTime":1543.8500000000001,"endTime":1548.59,"body":"regularities, you know, on and"},{"speaker":"James Oswald","startTime":1548.59,"endTime":1551.95,"body":"off, and they'll contact us and"},{"speaker":"James Oswald","startTime":1548.59,"endTime":1551.95,"body":"say, Hey, you peoples to see"},{"speaker":"James Oswald","startTime":1551.95,"endTime":1556.72,"body":"anything notice that we can go"},{"speaker":"James Oswald","startTime":1551.95,"endTime":1556.72,"body":"in? And we can it records data."},{"speaker":"James Oswald","startTime":1556.72,"endTime":1560.8600000000001,"body":"So we can go in and look at past"},{"speaker":"James Oswald","startTime":1556.72,"endTime":1560.8600000000001,"body":"history. See what happened"},{"speaker":"James Oswald","startTime":1560.8600000000001,"endTime":1565.39,"body":"before were done today. See if"},{"speaker":"James Oswald","startTime":1560.8600000000001,"endTime":1565.39,"body":"we could find any trends on what"},{"speaker":"James Oswald","startTime":1565.39,"endTime":1569.89,"body":"may be going on. Now if there's"},{"speaker":"James Oswald","startTime":1565.39,"endTime":1569.89,"body":"noise that we can see on the on"},{"speaker":"James Oswald","startTime":1569.89,"endTime":1574.54,"body":"the harmonics for the AC that"},{"speaker":"James Oswald","startTime":1569.89,"endTime":1574.54,"body":"the units have report Monix"},{"speaker":"James Oswald","startTime":1574.54,"endTime":1578.56,"body":"group record ways to input"},{"speaker":"James Oswald","startTime":1574.54,"endTime":1578.56,"body":"output current, there may be"},{"speaker":"James Oswald","startTime":1578.56,"endTime":1582.58,"body":"spikes that we can see. You"},{"speaker":"James Oswald","startTime":1578.56,"endTime":1582.58,"body":"know, so we know what's going"},{"speaker":"James Oswald","startTime":1582.58,"endTime":1586.45,"body":"on, then we can look at the site"},{"speaker":"James Oswald","startTime":1582.58,"endTime":1586.45,"body":"over a long period and find out"},{"speaker":"James Oswald","startTime":1586.81,"endTime":1591.91,"body":"how it's been running. Is it"},{"speaker":"James Oswald","startTime":1586.81,"endTime":1591.91,"body":"running it 80% For some reason"},{"speaker":"James Oswald","startTime":1591.91,"endTime":1597.88,"body":"for a long period of time or at"},{"speaker":"James Oswald","startTime":1591.91,"endTime":1597.88,"body":"100% or you know, sometimes what"},{"speaker":"James Oswald","startTime":1597.88,"endTime":1602.56,"body":"the customer may think is 100%"},{"speaker":"James Oswald","startTime":1597.88,"endTime":1602.56,"body":"really isn't feasible and We'll"},{"speaker":"James Oswald","startTime":1602.56,"endTime":1605.74,"body":"look at the system and say, Hey,"},{"speaker":"James Oswald","startTime":1602.56,"endTime":1605.74,"body":"you only going to get this"},{"speaker":"James Oswald","startTime":1605.74,"endTime":1609.97,"body":"because this is what you're"},{"speaker":"James Oswald","startTime":1605.74,"endTime":1609.97,"body":"actually have due to shading or"},{"speaker":"James Oswald","startTime":1610.24,"endTime":1615.52,"body":"other environmental issues that"},{"speaker":"James Oswald","startTime":1610.24,"endTime":1615.52,"body":"are out there that make the site"},{"speaker":"James Oswald","startTime":1615.7,"endTime":1618.79,"body":"different than what is on"},{"speaker":"James Oswald","startTime":1615.7,"endTime":1618.79,"body":"computer generated piece of"},{"speaker":"James Oswald","startTime":1618.79,"endTime":1619.03,"body":"paper."},{"speaker":"Tim Montague","startTime":1619.93,"endTime":1622.09,"body":"Yeah, I mean,"},{"speaker":"Tim Montague","startTime":1619.93,"endTime":1622.09,"body":"there's a lot that can go wrong"},{"speaker":"Tim Montague","startTime":1622.09,"endTime":1624.52,"body":"with a solar field, right?"},{"speaker":"Tim Montague","startTime":1622.09,"endTime":1624.52,"body":"You've got the trackers, you've"},{"speaker":"Tim Montague","startTime":1624.52,"endTime":1629.26,"body":"got the racking, you've got the"},{"speaker":"Tim Montague","startTime":1624.52,"endTime":1629.26,"body":"wiring, and the wire management,"},{"speaker":"Tim Montague","startTime":1629.6200000000001,"endTime":1635.6200000000001,"body":"all kinds of connectors. I'm"},{"speaker":"Tim Montague","startTime":1629.6200000000001,"endTime":1635.6200000000001,"body":"curious if the inverter gets"},{"speaker":"Tim Montague","startTime":1635.6200000000001,"endTime":1639.67,"body":"blamed sometimes for problems"},{"speaker":"Tim Montague","startTime":1635.6200000000001,"endTime":1639.67,"body":"that are in other components of"},{"speaker":"Tim Montague","startTime":1639.67,"endTime":1640.3,"body":"the system."},{"speaker":"James Oswald","startTime":1640.54,"endTime":1643.63,"body":"Yeah, so the"},{"speaker":"James Oswald","startTime":1640.54,"endTime":1643.63,"body":"inverter will tell you like arc"},{"speaker":"James Oswald","startTime":1643.63,"endTime":1648.34,"body":"fault or ground faults. And"},{"speaker":"James Oswald","startTime":1643.63,"endTime":1648.34,"body":"usually people look at and say,"},{"speaker":"James Oswald","startTime":1648.34,"endTime":1650.89,"body":"Oh, the inverters failing, but"},{"speaker":"James Oswald","startTime":1648.34,"endTime":1650.89,"body":"it's not the inverter, the"},{"speaker":"James Oswald","startTime":1650.89,"endTime":1654.6100000000001,"body":"inverters smart inverter, and"},{"speaker":"James Oswald","startTime":1650.89,"endTime":1654.6100000000001,"body":"it's just telling you, hey, you"},{"speaker":"James Oswald","startTime":1654.6100000000001,"endTime":1658.93,"body":"have a problem in your field."},{"speaker":"James Oswald","startTime":1654.6100000000001,"endTime":1658.93,"body":"And I'm telling you, and I'm not"},{"speaker":"James Oswald","startTime":1658.93,"endTime":1662.59,"body":"going to turn on because of that"},{"speaker":"James Oswald","startTime":1658.93,"endTime":1662.59,"body":"problem. So a lot of times"},{"speaker":"James Oswald","startTime":1662.59,"endTime":1666.22,"body":"they'll blame the inverter for"},{"speaker":"James Oswald","startTime":1662.59,"endTime":1666.22,"body":"that. Or they'll blame the"},{"speaker":"James Oswald","startTime":1666.22,"endTime":1668.89,"body":"inverter for it. They'll say"},{"speaker":"James Oswald","startTime":1666.22,"endTime":1668.89,"body":"load production out of the unit,"},{"speaker":"James Oswald","startTime":1668.89,"endTime":1672.52,"body":"when we can trace it back and"},{"speaker":"James Oswald","startTime":1668.89,"endTime":1672.52,"body":"say, No, it's not the inverter,"},{"speaker":"James Oswald","startTime":1672.52,"endTime":1675.73,"body":"you have something in the field,"},{"speaker":"James Oswald","startTime":1672.52,"endTime":1675.73,"body":"maybe a pan or bad connector,"},{"speaker":"James Oswald","startTime":1675.73,"endTime":1679.18,"body":"like you said, you know,"},{"speaker":"James Oswald","startTime":1675.73,"endTime":1679.18,"body":"something that's not operating"},{"speaker":"James Oswald","startTime":1679.18,"endTime":1683.14,"body":"at 100%, the inverter just is"},{"speaker":"James Oswald","startTime":1679.18,"endTime":1683.14,"body":"reacting to what it's given."},{"speaker":"Tim Montague","startTime":1684.01,"endTime":1686.29,"body":"I like to think of"},{"speaker":"Tim Montague","startTime":1684.01,"endTime":1686.29,"body":"the inverter as the heart of the"},{"speaker":"Tim Montague","startTime":1686.29,"endTime":1690.16,"body":"solar array, right? It's doing"},{"speaker":"Tim Montague","startTime":1686.29,"endTime":1690.16,"body":"the heavy lifting, and"},{"speaker":"Tim Montague","startTime":1690.16,"endTime":1694.18,"body":"converting that DC power from"},{"speaker":"Tim Montague","startTime":1690.16,"endTime":1694.18,"body":"the solar panels to AC power,"},{"speaker":"Tim Montague","startTime":1694.18,"endTime":1699.8500000000001,"body":"which goes to the grid, that all"},{"speaker":"Tim Montague","startTime":1694.18,"endTime":1699.8500000000001,"body":"of our lights and HVAC, etc, run"},{"speaker":"Tim Montague","startTime":1699.8500000000001,"endTime":1706.57,"body":"on. And, and that heavy lifting"},{"speaker":"Tim Montague","startTime":1699.8500000000001,"endTime":1706.57,"body":"is a heavy lift. It's a big, big"},{"speaker":"Tim Montague","startTime":1706.57,"endTime":1712.8700000000001,"body":"job. So I just want to, you"},{"speaker":"Tim Montague","startTime":1706.57,"endTime":1712.8700000000001,"body":"know, really give a shout out to"},{"speaker":"Tim Montague","startTime":1712.9,"endTime":1719.95,"body":"chin for being such a stellar"},{"speaker":"Tim Montague","startTime":1712.9,"endTime":1719.95,"body":"brand in North America. I have"},{"speaker":"Tim Montague","startTime":1719.95,"endTime":1724.21,"body":"seen you guys growing for the"},{"speaker":"Tim Montague","startTime":1719.95,"endTime":1724.21,"body":"last seven years, and it's just"},{"speaker":"Tim Montague","startTime":1724.21,"endTime":1728.92,"body":"really impressive what you're"},{"speaker":"Tim Montague","startTime":1724.21,"endTime":1728.92,"body":"doing. And tackling larger and"},{"speaker":"Tim Montague","startTime":1728.92,"endTime":1733.18,"body":"larger sites. I mean, there's"},{"speaker":"Tim Montague","startTime":1728.92,"endTime":1733.18,"body":"there's two trends that are that"},{"speaker":"Tim Montague","startTime":1733.18,"endTime":1738.76,"body":"are really impacting the Digi"},{"speaker":"Tim Montague","startTime":1733.18,"endTime":1738.76,"body":"world. And that is the, you"},{"speaker":"Tim Montague","startTime":1738.76,"endTime":1741.34,"body":"know, with the great expansion"},{"speaker":"Tim Montague","startTime":1738.76,"endTime":1741.34,"body":"of community solar across the"},{"speaker":"Tim Montague","startTime":1741.34,"endTime":1745.78,"body":"United States, these are one to"},{"speaker":"Tim Montague","startTime":1741.34,"endTime":1745.78,"body":"10 megawatt sites, which is"},{"speaker":"Tim Montague","startTime":1745.78,"endTime":1750.7,"body":"really blossoming, large CNI. Is"},{"speaker":"Tim Montague","startTime":1745.78,"endTime":1750.7,"body":"there, it's, it's on a steady"},{"speaker":"Tim Montague","startTime":1750.73,"endTime":1755.77,"body":"growth clip as well. And then"},{"speaker":"Tim Montague","startTime":1750.73,"endTime":1755.77,"body":"there's utility. And you're"},{"speaker":"Tim Montague","startTime":1755.8,"endTime":1760.66,"body":"you're now getting involved in"},{"speaker":"Tim Montague","startTime":1755.8,"endTime":1760.66,"body":"these 100 megawatt projects with"},{"speaker":"Tim Montague","startTime":1760.99,"endTime":1764.77,"body":"large three phase string"},{"speaker":"Tim Montague","startTime":1760.99,"endTime":1764.77,"body":"inverters. What else should our"},{"speaker":"Tim Montague","startTime":1764.77,"endTime":1769.1200000000001,"body":"listeners know about service at"},{"speaker":"Tim Montague","startTime":1764.77,"endTime":1769.1200000000001,"body":"CIT?"},{"speaker":"James Oswald","startTime":1769.96,"endTime":1773.77,"body":"So service, we"},{"speaker":"James Oswald","startTime":1769.96,"endTime":1773.77,"body":"never give up on a problem."},{"speaker":"James Oswald","startTime":1773.77,"endTime":1778.3,"body":"We've never walked away from a"},{"speaker":"James Oswald","startTime":1773.77,"endTime":1778.3,"body":"problem. We service our units."},{"speaker":"James Oswald","startTime":1780.58,"endTime":1783.8500000000001,"body":"track it down, we spend hours"},{"speaker":"James Oswald","startTime":1780.58,"endTime":1783.8500000000001,"body":"tracking down failures, trying"},{"speaker":"James Oswald","startTime":1783.8500000000001,"endTime":1787.69,"body":"to figure out why and correct"},{"speaker":"James Oswald","startTime":1783.8500000000001,"endTime":1787.69,"body":"it. Even if it's not our issue."},{"speaker":"James Oswald","startTime":1787.72,"endTime":1792.76,"body":"A lot of times we'll spend a lot"},{"speaker":"James Oswald","startTime":1787.72,"endTime":1792.76,"body":"of time looking at Site issues"},{"speaker":"James Oswald","startTime":1792.76,"endTime":1797.26,"body":"to see we know how we can"},{"speaker":"James Oswald","startTime":1792.76,"endTime":1797.26,"body":"correct the site to make it run"},{"speaker":"James Oswald","startTime":1797.26,"endTime":1801.07,"body":"better. We have a whole team of"},{"speaker":"James Oswald","startTime":1797.26,"endTime":1801.07,"body":"application guys, engineers that"},{"speaker":"James Oswald","startTime":1801.16,"endTime":1806.17,"body":"do that. They'll look at it work"},{"speaker":"James Oswald","startTime":1801.16,"endTime":1806.17,"body":"on the site. So our service is"},{"speaker":"James Oswald","startTime":1806.17,"endTime":1812.08,"body":"always there. We're always here"},{"speaker":"James Oswald","startTime":1806.17,"endTime":1812.08,"body":"24/7 weekends, some weekends,"},{"speaker":"James Oswald","startTime":1812.08,"endTime":1814.51,"body":"you'll have to spend longer"},{"speaker":"James Oswald","startTime":1812.08,"endTime":1814.51,"body":"trying to get out of this than"},{"speaker":"James Oswald","startTime":1814.51,"endTime":1818.77,"body":"others and say, well, holidays,"},{"speaker":"James Oswald","startTime":1814.51,"endTime":1818.77,"body":"but we do usually answer"},{"speaker":"James Oswald","startTime":1818.77,"endTime":1824.17,"body":"weekends, holidays, etc. If"},{"speaker":"James Oswald","startTime":1818.77,"endTime":1824.17,"body":"there's a major issue that needs"},{"speaker":"James Oswald","startTime":1824.17,"endTime":1824.77,"body":"address,"},{"speaker":"Tim Montague","startTime":1825.73,"endTime":1828.19,"body":"yeah, when a solar"},{"speaker":"Tim Montague","startTime":1825.73,"endTime":1828.19,"body":"array is down, it's not"},{"speaker":"Tim Montague","startTime":1828.19,"endTime":1833.71,"body":"generating income. And and so it"},{"speaker":"Tim Montague","startTime":1828.19,"endTime":1833.71,"body":"is a top priority for these"},{"speaker":"Tim Montague","startTime":1833.71,"endTime":1837.22,"body":"asset owners and managers to"},{"speaker":"Tim Montague","startTime":1833.71,"endTime":1837.22,"body":"keep their assets running"},{"speaker":"Tim Montague","startTime":1837.22,"endTime":1842.65,"body":"smoothly. You know, on that"},{"speaker":"Tim Montague","startTime":1837.22,"endTime":1842.65,"body":"note, in general, there is a"},{"speaker":"Tim Montague","startTime":1842.65,"endTime":1847.3,"body":"signal in the solar industry in"},{"speaker":"Tim Montague","startTime":1842.65,"endTime":1847.3,"body":"North America that assets are"},{"speaker":"Tim Montague","startTime":1847.81,"endTime":1854.3500000000001,"body":"underperforming. And I'm curious"},{"speaker":"Tim Montague","startTime":1847.81,"endTime":1854.3500000000001,"body":"if you have any thoughts about"},{"speaker":"Tim Montague","startTime":1854.3500000000001,"endTime":1859.84,"body":"that. Do you see ways that"},{"speaker":"Tim Montague","startTime":1854.3500000000001,"endTime":1859.84,"body":"developers and asset owners can"},{"speaker":"Tim Montague","startTime":1860.53,"endTime":1862.9,"body":"avoid underperformance?"},{"speaker":"James Oswald","startTime":1863.59,"endTime":1865.06,"body":"I think some of"},{"speaker":"James Oswald","startTime":1863.59,"endTime":1865.06,"body":"what they say is"},{"speaker":"James Oswald","startTime":1865.06,"endTime":1869.5,"body":"underperformance is the design."},{"speaker":"James Oswald","startTime":1865.06,"endTime":1869.5,"body":"They think it's optimised and"},{"speaker":"James Oswald","startTime":1869.53,"endTime":1875.08,"body":"there's just so much that goes"},{"speaker":"James Oswald","startTime":1869.53,"endTime":1875.08,"body":"into solar that you know, you"},{"speaker":"James Oswald","startTime":1875.2,"endTime":1881.65,"body":"just miss it, don't see it. But"},{"speaker":"James Oswald","startTime":1875.2,"endTime":1881.65,"body":"monitoring helps, I mean it"},{"speaker":"James Oswald","startTime":1881.65,"endTime":1885.49,"body":"seeing any changes in your"},{"speaker":"James Oswald","startTime":1881.65,"endTime":1885.49,"body":"system and in your site. You"},{"speaker":"James Oswald","startTime":1885.49,"endTime":1889.39,"body":"can, you know, put through"},{"speaker":"James Oswald","startTime":1885.49,"endTime":1889.39,"body":"monitoring to adjust it to get"},{"speaker":"James Oswald","startTime":1889.8700000000001,"endTime":1893.8600000000001,"body":"peak performance. Also"},{"speaker":"James Oswald","startTime":1889.8700000000001,"endTime":1893.8600000000001,"body":"maintenance on the Solar Site,"},{"speaker":"James Oswald","startTime":1893.89,"endTime":1897.31,"body":"solar array and the units. You"},{"speaker":"James Oswald","startTime":1893.89,"endTime":1897.31,"body":"have to keep them up, keep them"},{"speaker":"James Oswald","startTime":1897.31,"endTime":1901.8700000000001,"body":"running. And I've been some"},{"speaker":"James Oswald","startTime":1897.31,"endTime":1901.8700000000001,"body":"sites that are just scary when"},{"speaker":"James Oswald","startTime":1901.8700000000001,"endTime":1905.59,"body":"you walk on And because no one's"},{"speaker":"James Oswald","startTime":1901.8700000000001,"endTime":1905.59,"body":"touched him for seven years,"},{"speaker":"James Oswald","startTime":1905.59,"endTime":1908.47,"body":"right? It just been sitting"},{"speaker":"James Oswald","startTime":1905.59,"endTime":1908.47,"body":"there. And I mean, the inverters"},{"speaker":"James Oswald","startTime":1908.47,"endTime":1911.71,"body":"run. So nothing, nobody says"},{"speaker":"James Oswald","startTime":1908.47,"endTime":1911.71,"body":"anything, but then you go and"},{"speaker":"James Oswald","startTime":1912.25,"endTime":1917.74,"body":"you have weeds, bushes, trees,"},{"speaker":"James Oswald","startTime":1912.25,"endTime":1917.74,"body":"animals, you know, all the all"},{"speaker":"James Oswald","startTime":1917.74,"endTime":1920.59,"body":"the stuff that you don't like to"},{"speaker":"James Oswald","startTime":1917.74,"endTime":1920.59,"body":"see, especially running around"},{"speaker":"James Oswald","startTime":1920.59,"endTime":1927.28,"body":"electronics and high power. So,"},{"speaker":"James Oswald","startTime":1920.59,"endTime":1927.28,"body":"but you do see it. So think more"},{"speaker":"James Oswald","startTime":1927.28,"endTime":1930.55,"body":"maintenance more more attention"},{"speaker":"James Oswald","startTime":1927.28,"endTime":1930.55,"body":"to some, some of these sites,"},{"speaker":"James Oswald","startTime":1930.55,"endTime":1932.8,"body":"the bigger sites, usually well"},{"speaker":"James Oswald","startTime":1930.55,"endTime":1932.8,"body":"maintained, it's usually the"},{"speaker":"James Oswald","startTime":1932.8,"endTime":1936.07,"body":"smaller sites that slip away."},{"speaker":"Tim Montague","startTime":1936.52,"endTime":1939.76,"body":"Yeah, a year goes"},{"speaker":"Tim Montague","startTime":1936.52,"endTime":1939.76,"body":"by fast. And if you're not"},{"speaker":"Tim Montague","startTime":1939.76,"endTime":1943.3600000000001,"body":"visiting your site on an annual"},{"speaker":"Tim Montague","startTime":1939.76,"endTime":1943.3600000000001,"body":"basis, at least you're gonna get"},{"speaker":"Tim Montague","startTime":1943.3600000000001,"endTime":1949.27,"body":"woody growth happening. small"},{"speaker":"Tim Montague","startTime":1943.3600000000001,"endTime":1949.27,"body":"trees, they grow tall, fast, and"},{"speaker":"Tim Montague","startTime":1949.27,"endTime":1952.93,"body":"then you got shading, and you"},{"speaker":"Tim Montague","startTime":1949.27,"endTime":1952.93,"body":"got all kinds of critters living"},{"speaker":"Tim Montague","startTime":1952.93,"endTime":1957.73,"body":"in your solar array. He comes"},{"speaker":"Tim Montague","startTime":1952.93,"endTime":1957.73,"body":"back fast. Well, it's been a"},{"speaker":"Tim Montague","startTime":1957.73,"endTime":1963.07,"body":"pleasure, James, I want to let"},{"speaker":"Tim Montague","startTime":1957.73,"endTime":1963.07,"body":"you get back to servicing your"},{"speaker":"Tim Montague","startTime":1964.24,"endTime":1969.3700000000001,"body":"department. And if there's any"},{"speaker":"Tim Montague","startTime":1964.24,"endTime":1969.3700000000001,"body":"other call to action that you'd"},{"speaker":"Tim Montague","startTime":1969.3700000000001,"endTime":1973.9,"body":"like to let our listeners know"},{"speaker":"Tim Montague","startTime":1969.3700000000001,"endTime":1973.9,"body":"about, I'm all ears. I just if"},{"speaker":"Tim Montague","startTime":1973.9,"endTime":1974.17,"body":"you have"},{"speaker":"James Oswald","startTime":1974.17,"endTime":1976.81,"body":"an issue,"},{"speaker":"James Oswald","startTime":1974.17,"endTime":1976.81,"body":"anything, bother bothering you,"},{"speaker":"James Oswald","startTime":1976.81,"endTime":1980.02,"body":"or you have questions you can"},{"speaker":"James Oswald","startTime":1976.81,"endTime":1980.02,"body":"call our hotline because all"},{"speaker":"James Oswald","startTime":1980.44,"endTime":1984.52,"body":"we're here like I said, 24/7"},{"speaker":"James Oswald","startTime":1980.44,"endTime":1984.52,"body":"We'll take care of it as best we"},{"speaker":"James Oswald","startTime":1984.52,"endTime":1986.3500000000001,"body":"can. And as fast as we can."},{"speaker":"Tim Montague","startTime":1987.18,"endTime":1990.15,"body":"Thank you James"},{"speaker":"Tim Montague","startTime":1987.18,"endTime":1990.15,"body":"Oswald, Service Director for CPS"},{"speaker":"Tim Montague","startTime":1990.15,"endTime":1993.93,"body":"America. I'm Tim Montague. Let's"},{"speaker":"Tim Montague","startTime":1990.15,"endTime":1993.93,"body":"grow solar and storage. Take"},{"speaker":"Tim Montague","startTime":1993.93,"endTime":1994.53,"body":"care James"},{"speaker":"James Oswald","startTime":1995.07,"endTime":1996.39,"body":"You too Tim."}]}