{"version":"1.0.0","segments":[{"startTime":154.819,"endTime":155.72,"body":"Welcome everyone."},{"startTime":155.72,"endTime":159.76899999999998,"body":"this is our monthly live q and a for"},{"startTime":155.72,"endTime":159.76899999999998,"body":"the entire community for students of BBA"},{"startTime":159.76899999999998,"endTime":163.57999999999998,"body":"for non-students, for YouTube viewers."},{"startTime":163.79999999999998,"endTime":166.70999999999998,"body":"And I'm here to basically answer"},{"startTime":163.79999999999998,"endTime":166.70999999999998,"body":"any question related to running"},{"startTime":166.70999999999998,"endTime":167.94,"body":"your bookkeeping business."},{"startTime":168.14999999999998,"endTime":173.41,"body":"Um, whether that is client work"},{"startTime":168.14999999999998,"endTime":173.41,"body":"or accounting concepts or mindset"},{"startTime":173.41,"endTime":176.67999999999998,"body":"issues, pricing, anything and"},{"startTime":173.41,"endTime":176.67999999999998,"body":"everything is on the table."},{"startTime":177.289,"endTime":181.66899999999998,"body":"I try to be an open book with"},{"startTime":177.289,"endTime":181.66899999999998,"body":"everything that I've learned, and"},{"startTime":181.66899999999998,"endTime":185.509,"body":"I'm just here to share that with"},{"startTime":181.66899999999998,"endTime":185.509,"body":"you all A little announcement."},{"startTime":185.509,"endTime":189.88899999999998,"body":"Here we are opening up our bookkeeping"},{"startTime":185.509,"endTime":189.88899999999998,"body":"Biz workshops, which lately have only"},{"startTime":189.88899999999998,"endTime":193.36899999999997,"body":"been happening once a year and may"},{"startTime":189.88899999999998,"endTime":193.36899999999997,"body":"only happen once this year as well."},{"startTime":193.529,"endTime":198.38899999999998,"body":"It's three days of live teaching where"},{"startTime":193.529,"endTime":198.38899999999998,"body":"if you are in the early stages of your"},{"startTime":198.38899999999998,"endTime":202.349,"body":"bookkeeping business, or you are dreaming"},{"startTime":198.38899999999998,"endTime":202.349,"body":"about starting a bookkeeping business,"},{"startTime":202.44899999999998,"endTime":205.17899999999997,"body":"early stages, meaning one to three years."},{"startTime":205.17899999999997,"endTime":208.23899999999998,"body":"I have people that have been in"},{"startTime":205.17899999999997,"endTime":208.23899999999998,"body":"business for multiple years and come"},{"startTime":208.23899999999998,"endTime":214.189,"body":"to these workshops and learn things"},{"startTime":208.23899999999998,"endTime":214.189,"body":"and get reignited, and reenergized and"},{"startTime":214.189,"endTime":216.22899999999998,"body":"learn a few little tips and tricks."},{"startTime":216.30899999999997,"endTime":220.959,"body":"On their tech stack and all those"},{"startTime":216.30899999999997,"endTime":220.959,"body":"things, and it's a great time to"},{"startTime":220.98899999999998,"endTime":222.789,"body":"come and get more questions answered."},{"startTime":222.789,"endTime":226.569,"body":"So these q and as are only once a"},{"startTime":222.789,"endTime":226.569,"body":"month, but during the live workshops"},{"startTime":226.599,"endTime":230.259,"body":"I am answering questions for three"},{"startTime":226.599,"endTime":230.259,"body":"days in a row as well as teaching."},{"startTime":230.47899999999998,"endTime":232.069,"body":"And they're only $37."},{"startTime":232.099,"endTime":233.86899999999997,"body":"So I would love to have you there."},{"startTime":233.86899999999997,"endTime":239.11899999999997,"body":"If you're interested, go to"},{"startTime":233.86899999999997,"endTime":239.11899999999997,"body":"ambitious bookkeeper.com/workshops."},{"startTime":239.74899999999997,"endTime":241.819,"body":"And you can get your ticket there."},{"startTime":242.029,"endTime":245.089,"body":"If you're subscribed to your, to"},{"startTime":242.029,"endTime":245.089,"body":"our email list, you've probably"},{"startTime":245.089,"endTime":248.41899999999998,"body":"been getting emails, so I definitely"},{"startTime":245.089,"endTime":248.41899999999998,"body":"recommend joining from there."},{"startTime":248.69899999999998,"endTime":252.74899999999997,"body":"If you've been on the wait list for"},{"startTime":248.69899999999998,"endTime":252.74899999999997,"body":"the workshops, you have special email"},{"startTime":253.04999999999998,"endTime":257.30899999999997,"body":"coupon code waiting for you in your"},{"startTime":253.04999999999998,"endTime":257.30899999999997,"body":"inbox, so definitely go check that out."},{"startTime":257.953,"endTime":258.253,"body":"Um,"},{"startTime":258.253,"endTime":260.47299999999996,"body":"how do you utilize AI in"},{"startTime":258.253,"endTime":260.47299999999996,"body":"your bookkeeping work?"},{"startTime":260.478,"endTime":261.883,"body":"That's a really good question, Cole."},{"startTime":262.423,"endTime":269.033,"body":"So, right now the only time we really"},{"startTime":262.423,"endTime":269.033,"body":"use AI in our bookkeeping work is when"},{"startTime":269.033,"endTime":273.683,"body":"it's built into an actual software that"},{"startTime":269.033,"endTime":273.683,"body":"we are paying for and already using."},{"startTime":274.013,"endTime":276.173,"body":"So, for instance, we use Xero."},{"startTime":276.33299999999997,"endTime":280.193,"body":"We are testing out the zero"},{"startTime":276.33299999999997,"endTime":280.193,"body":"ai, auto bank reconciliation"},{"startTime":280.193,"endTime":282.113,"body":"feature and things like that."},{"startTime":282.943,"endTime":286.33299999999997,"body":"On a few clients and pretty"},{"startTime":282.943,"endTime":286.33299999999997,"body":"much on my own books."},{"startTime":286.33299999999997,"endTime":290.558,"body":"I've been testing it out just to see how"},{"startTime":286.33299999999997,"endTime":290.558,"body":"it functions and how well we like it."},{"startTime":290.558,"endTime":292.148,"body":"So we're starting to implement that."},{"startTime":292.538,"endTime":298.47799999999995,"body":"We use AI in a lot more of non-financial"},{"startTime":292.538,"endTime":298.47799999999995,"body":"bookkeeping work, if that makes sense."},{"startTime":298.47799999999995,"endTime":303.72799999999995,"body":"So anytime there's AI built into a"},{"startTime":298.47799999999995,"endTime":303.72799999999995,"body":"software that we're already using that can"},{"startTime":303.72799999999995,"endTime":306.278,"body":"make us more efficient, we try to do that."},{"startTime":306.323,"endTime":310.85299999999995,"body":"I'm very, like, I'm a stickler"},{"startTime":306.323,"endTime":310.85299999999995,"body":"about like not putting, confidential"},{"startTime":310.85299999999995,"endTime":313.493,"body":"information into any ai."},{"startTime":313.493,"endTime":315.89300000000003,"body":"So we mostly use it for"},{"startTime":313.493,"endTime":315.89300000000003,"body":"marketing and stuff like that."},{"startTime":315.89300000000003,"endTime":319.356,"body":"And like I said, we will utilize"},{"startTime":315.89300000000003,"endTime":319.356,"body":"the AI built into programs that are"},{"startTime":319.356,"endTime":321.90599999999995,"body":"already watching out for our security."},{"startTime":321.90599999999995,"endTime":324.51599999999996,"body":"But it's also really important to look."},{"startTime":325.116,"endTime":329.64599999999996,"body":"Within that software's help, guidance"},{"startTime":325.116,"endTime":329.64599999999996,"body":"or terms of service, wherever you"},{"startTime":329.64599999999996,"endTime":332.736,"body":"can find the information about"},{"startTime":329.64599999999996,"endTime":332.736,"body":"what type of AI they're using."},{"startTime":332.736,"endTime":337.116,"body":"Are they using an open source ai and are"},{"startTime":332.736,"endTime":337.116,"body":"they gonna be using your information that"},{"startTime":337.116,"endTime":343.363,"body":"you're putting in there to learn for the"},{"startTime":337.116,"endTime":343.363,"body":"broader network or just learning within?"},{"startTime":343.948,"endTime":345.778,"body":"Your files, if that makes sense."},{"startTime":345.778,"endTime":350.498,"body":"So, for Xero, for example, I went down"},{"startTime":345.778,"endTime":350.498,"body":"a rabbit hole to see like, how are they,"},{"startTime":350.738,"endTime":354.60799999999995,"body":"like what are their, what is their stance"},{"startTime":350.738,"endTime":354.60799999999995,"body":"on the AI and how is their model built?"},{"startTime":355.313,"endTime":358.153,"body":"It's contained within each, client file."},{"startTime":358.33299999999997,"endTime":363.283,"body":"I don't know if it's at a point yet"},{"startTime":358.33299999999997,"endTime":363.283,"body":"where it's learning across all of our"},{"startTime":363.283,"endTime":368.383,"body":"clients within our client base, or if"},{"startTime":363.283,"endTime":368.383,"body":"it's just like within each client file."},{"startTime":368.383,"endTime":369.883,"body":"It's kind of like isolated."},{"startTime":370.21299999999997,"endTime":373.363,"body":"So it's important to understand"},{"startTime":370.21299999999997,"endTime":373.363,"body":"how the AI is functioning and the"},{"startTime":373.363,"endTime":376.33299999999997,"body":"security there, because there's not"},{"startTime":373.363,"endTime":376.33299999999997,"body":"really any regulations on it yet."},{"startTime":376.33299999999997,"endTime":377.993,"body":"And I've done a couple podcasts on this."},{"startTime":378.238,"endTime":382.51800000000003,"body":"With other people, that are more"},{"startTime":378.238,"endTime":382.51800000000003,"body":"expert level in AI than I am."},{"startTime":382.568,"endTime":386.198,"body":"So definitely go back in the podcast"},{"startTime":382.568,"endTime":386.198,"body":"archive towards the end of last year."},{"startTime":386.198,"endTime":390.068,"body":"There's a few episodes on that,"},{"startTime":386.198,"endTime":390.068,"body":"so definitely listen to those."},{"startTime":390.936,"endTime":392.648,"body":"Carrie says, I'm dreaming."},{"startTime":392.738,"endTime":393.428,"body":"Awesome."},{"startTime":393.864,"endTime":395.484,"body":"Kelly says, hi Kelly."},{"startTime":395.69399999999996,"endTime":397.764,"body":"What is the best way to"},{"startTime":395.69399999999996,"endTime":397.764,"body":"deal with scope creep?"},{"startTime":397.794,"endTime":400.854,"body":"Recently I had to revisit my"},{"startTime":397.794,"endTime":400.854,"body":"engagement letter with a client."},{"startTime":401.124,"endTime":403.494,"body":"Thankfully, they were"},{"startTime":401.124,"endTime":403.494,"body":"receptive to my price increase."},{"startTime":403.494,"endTime":405.414,"body":"It was stressful though, so."},{"startTime":405.93899999999996,"endTime":410.82899999999995,"body":"One thing I, I can totally relate"},{"startTime":405.93899999999996,"endTime":410.82899999999995,"body":"to this because we are like,"},{"startTime":410.82899999999995,"endTime":413.529,"body":"we feel like we should be doing"},{"startTime":410.82899999999995,"endTime":413.529,"body":"everything the client asks."},{"startTime":413.55899999999997,"endTime":415.71899999999994,"body":"'cause they need, it's"},{"startTime":413.55899999999997,"endTime":415.71899999999994,"body":"stuff that needs to be done."},{"startTime":415.71899999999994,"endTime":416.55899999999997,"body":"Someone has to do it."},{"startTime":416.55899999999997,"endTime":420.84899999999993,"body":"So nine times out of 10, your"},{"startTime":416.55899999999997,"endTime":420.84899999999993,"body":"client knows that they're out of."},{"startTime":421.049,"endTime":424.55899999999997,"body":"Scope and they're probably expecting"},{"startTime":421.049,"endTime":424.55899999999997,"body":"you to say, Hey, I'm gonna add this to"},{"startTime":424.55899999999997,"endTime":426.35900000000004,"body":"your invoice, or increase your scope."},{"startTime":426.749,"endTime":431.69899999999996,"body":"So I would try to remember that anytime"},{"startTime":426.749,"endTime":431.69899999999996,"body":"you have to increase scope, like as a"},{"startTime":431.69899999999996,"endTime":435.80899999999997,"body":"business owner, when I ask one of my"},{"startTime":431.69899999999996,"endTime":435.80899999999997,"body":"service providers to do something extra,"},{"startTime":435.95899999999995,"endTime":441.43899999999996,"body":"most of the time I'm highly aware that"},{"startTime":435.95899999999995,"endTime":441.43899999999996,"body":"what I'm asking of my service provider"},{"startTime":441.43899999999996,"endTime":446.821,"body":"is out of the regular scope, and so,"},{"startTime":441.43899999999996,"endTime":446.821,"body":"I'm expecting them to be like, Hey."},{"startTime":447.451,"endTime":448.77099999999996,"body":"This is gonna cost extra."},{"startTime":448.80099999999993,"endTime":452.43100000000004,"body":"A lot of times I preempt that because"},{"startTime":448.80099999999993,"endTime":452.43100000000004,"body":"I'm more aware of it and I'll be like,"},{"startTime":452.43100000000004,"endTime":454.711,"body":"Hey, Abby, to my bill or whatever."},{"startTime":455.001,"endTime":458.93100000000004,"body":"And so not everybody has that"},{"startTime":455.001,"endTime":458.93100000000004,"body":"foresight though, to do that."},{"startTime":458.93100000000004,"endTime":462.05099999999993,"body":"So I would just go into it assuming"},{"startTime":458.93100000000004,"endTime":462.05099999999993,"body":"your client knows that it's out of"},{"startTime":462.05099999999993,"endTime":466.31100000000004,"body":"scope, and that'll hopefully, mindset"},{"startTime":462.05099999999993,"endTime":466.31100000000004,"body":"wise, make it a little bit easier for"},{"startTime":466.31100000000004,"endTime":467.93100000000004,"body":"you to just have the conversation."},{"startTime":467.93100000000004,"endTime":472.221,"body":"And then just remember like one of"},{"startTime":467.93100000000004,"endTime":472.221,"body":"the best pieces of advice I've heard"},{"startTime":472.221,"endTime":475.491,"body":"over the years, and I think it was"},{"startTime":472.221,"endTime":475.491,"body":"from like Brene Brown or something."},{"startTime":475.876,"endTime":480.44999999999993,"body":"Is, clear is kind so like, I just"},{"startTime":475.876,"endTime":480.44999999999993,"body":"need to be clear with the client and"},{"startTime":480.56999999999994,"endTime":485.61,"body":"that's perfectly fine to just be like,"},{"startTime":480.56999999999994,"endTime":485.61,"body":"Hey, I'm happy to do this for you."},{"startTime":485.61,"endTime":489.03,"body":"This is just gonna be, you"},{"startTime":485.61,"endTime":489.03,"body":"know, x, y, z amount of dollars."},{"startTime":489.03,"endTime":492.03,"body":"Or since I'm not sure how long"},{"startTime":489.03,"endTime":492.03,"body":"this is gonna take, I'm just gonna"},{"startTime":492.03,"endTime":494.18999999999994,"body":"charge you our firm hourly rate."},{"startTime":494.25,"endTime":495.87,"body":"Anything along those lines."},{"startTime":495.87,"endTime":497.64,"body":"So this is another."},{"startTime":497.67499999999995,"endTime":502.366,"body":"Piece of like the business that I would"},{"startTime":497.67499999999995,"endTime":502.366,"body":"highly recommend using AI to help you"},{"startTime":502.366,"endTime":506.23900000000003,"body":"formulate, the wording on that, especially"},{"startTime":502.366,"endTime":506.23900000000003,"body":"if it's in an email or even if it's"},{"startTime":506.23900000000003,"endTime":509.23900000000003,"body":"not in an email and you're gonna have"},{"startTime":506.23900000000003,"endTime":509.23900000000003,"body":"a face-to-face conversation with it."},{"startTime":509.369,"endTime":511.35900000000004,"body":"You can practice verbally with chat GPT."},{"startTime":512.093,"endTime":513.593,"body":"So that might be a good option too."},{"startTime":513.789,"endTime":517.66,"body":"but yeah, see they were receptive to"},{"startTime":513.789,"endTime":517.66,"body":"your price increase, so it's like they"},{"startTime":517.66,"endTime":522.404,"body":"probably knew, Ruhi says, how do you"},{"startTime":517.66,"endTime":522.404,"body":"find your first five bookkeeping clients?"},{"startTime":522.404,"endTime":523.549,"body":"What's the best way to price?"},{"startTime":524.249,"endTime":525.329,"body":"Bookkeeping services."},{"startTime":525.359,"endTime":525.749,"body":"Okay."},{"startTime":525.779,"endTime":530.9689999999999,"body":"My first five clients I found on Upwork"},{"startTime":525.779,"endTime":530.9689999999999,"body":"and I know that things have changed"},{"startTime":530.9689999999999,"endTime":535.619,"body":"since I started my business like"},{"startTime":530.9689999999999,"endTime":535.619,"body":"eight years ago, but Upwork is still"},{"startTime":535.619,"endTime":538.859,"body":"a place that you can go, like where"},{"startTime":535.619,"endTime":538.859,"body":"people are looking for a bookkeeper."},{"startTime":539.169,"endTime":543.2719999999999,"body":"The other, and for me that was a good"},{"startTime":539.169,"endTime":543.2719999999999,"body":"fit because I'm an introvert and I"},{"startTime":543.2719999999999,"endTime":546.992,"body":"was not, I also was not like going out"},{"startTime":543.2719999999999,"endTime":546.992,"body":"to networking events and things like"},{"startTime":546.992,"endTime":548.462,"body":"that 'cause I had ki babies at home."},{"startTime":548.462,"endTime":550.665,"body":"So, you have to decide on like what fits."},{"startTime":550.875,"endTime":556.755,"body":"Your personality and your season of"},{"startTime":550.875,"endTime":556.755,"body":"life and try to find ways around that."},{"startTime":556.755,"endTime":561.645,"body":"So if you are able to go out and"},{"startTime":556.755,"endTime":561.645,"body":"network and talk to people face to face,"},{"startTime":562.005,"endTime":566.394,"body":"that is probably the most effective"},{"startTime":562.005,"endTime":566.394,"body":"way to get your first five clients"},{"startTime":566.694,"endTime":570.564,"body":"right now, in today's time, because"},{"startTime":566.694,"endTime":570.564,"body":"people want to work with a human."},{"startTime":571.104,"endTime":575.514,"body":"So I would recommend just talking"},{"startTime":571.104,"endTime":575.514,"body":"about what you do with as many people"},{"startTime":575.514,"endTime":578.584,"body":"as possible, and ask for referrals."},{"startTime":578.584,"endTime":581.764,"body":"If you know people in business, you"},{"startTime":578.584,"endTime":581.764,"body":"could just be like, Hey, do you happen to"},{"startTime":581.764,"endTime":583.324,"body":"know of anyone that needs a bookkeeper?"},{"startTime":583.324,"endTime":585.814,"body":"So you're not outright"},{"startTime":583.324,"endTime":585.814,"body":"asking that person, but."},{"startTime":585.989,"endTime":587.249,"body":"They will keep you in mind."},{"startTime":587.249,"endTime":591.179,"body":"And then the more you show up to all"},{"startTime":587.249,"endTime":591.179,"body":"these things or in all these spaces,"},{"startTime":591.209,"endTime":593.0989999999999,"body":"people will start remembering you."},{"startTime":593.479,"endTime":597.878,"body":"So that would be my advice these"},{"startTime":593.479,"endTime":597.878,"body":"days For your first five clients,"},{"startTime":598.098,"endTime":599.178,"body":"you could still try Upwork."},{"startTime":599.178,"endTime":602.62,"body":"I know people are still successful with"},{"startTime":599.178,"endTime":602.62,"body":"it, but it is a numbers game, so if you"},{"startTime":602.62,"endTime":606.52,"body":"wanna get clients more quickly, doing"},{"startTime":602.62,"endTime":606.52,"body":"face-to-face stuff is probably going"},{"startTime":606.52,"endTime":610.4499999999999,"body":"to be a little bit better, or doing"},{"startTime":606.52,"endTime":610.4499999999999,"body":"some sort of a referral partnership"},{"startTime":610.4499999999999,"endTime":615.463,"body":"with a CPA, with a banker, with"},{"startTime":610.4499999999999,"endTime":615.463,"body":"insurance agents, things like that."},{"startTime":615.6179999999999,"endTime":617.388,"body":"and the best way to price your services."},{"startTime":618.063,"endTime":619.533,"body":"That's kind of a loaded question."},{"startTime":619.533,"endTime":623.793,"body":"I have a whole module inside of"},{"startTime":619.533,"endTime":623.793,"body":"my program about pricing because"},{"startTime":623.793,"endTime":628.205,"body":"it's not that straightforward and"},{"startTime":623.793,"endTime":628.205,"body":"it takes some, it's like an art."},{"startTime":628.205,"endTime":634.303,"body":"So, it really depends on, you know, the"},{"startTime":628.205,"endTime":634.303,"body":"volume, the complexity, things like that."},{"startTime":634.303,"endTime":638.203,"body":"But as far as types like ways"},{"startTime":634.303,"endTime":638.203,"body":"to price, you have packaged"},{"startTime":638.203,"endTime":639.793,"body":"pricing, which is like flat fee."},{"startTime":639.793,"endTime":642.433,"body":"You have value pricing, which I'm"},{"startTime":639.793,"endTime":642.433,"body":"sure you've heard a lot about."},{"startTime":642.453,"endTime":644.175,"body":"and then you have hourly pricing."},{"startTime":644.175,"endTime":644.685,"body":"So."},{"startTime":645.42,"endTime":648.12,"body":"There's lots of methodologies out there."},{"startTime":648.12,"endTime":651.75,"body":"We do a package flat fee"},{"startTime":648.12,"endTime":651.75,"body":"pricing, but it also has, um."},{"startTime":651.957,"endTime":653.787,"body":"Like value pricing within that."},{"startTime":653.787,"endTime":659.799,"body":"So, yeah, I, I can't really go into"},{"startTime":653.787,"endTime":659.799,"body":"it all on this, live stream because"},{"startTime":659.799,"endTime":661.7489999999999,"body":"it's definitely a complex topic."},{"startTime":661.882,"endTime":662.9019999999999,"body":"but yeah, so."},{"startTime":663.587,"endTime":665.477,"body":"We prefer to do flat fee pricing."},{"startTime":665.477,"endTime":670.187,"body":"I will say I tried to do that from the"},{"startTime":665.477,"endTime":670.187,"body":"very beginning and severely underpriced"},{"startTime":670.187,"endTime":673.577,"body":"myself because I didn't really"},{"startTime":670.187,"endTime":673.577,"body":"understand how much time things were"},{"startTime":673.577,"endTime":677.559,"body":"gonna take, the complexity of what I"},{"startTime":673.577,"endTime":677.559,"body":"was agreeing to and things like that."},{"startTime":677.559,"endTime":678.639,"body":"So that's where the."},{"startTime":678.7139999999999,"endTime":683.4839999999999,"body":"The art piece comes in and we've gotten"},{"startTime":678.7139999999999,"endTime":683.4839999999999,"body":"it down to a science now because we"},{"startTime":683.4839999999999,"endTime":686.8439999999999,"body":"work with within a niche and most"},{"startTime":683.4839999999999,"endTime":686.8439999999999,"body":"of the clients that we work with"},{"startTime":686.8439999999999,"endTime":689.7679999999999,"body":"have very similar needs and volumes."},{"startTime":689.7679999999999,"endTime":692.4979999999999,"body":"And so we're able to"},{"startTime":689.7679999999999,"endTime":692.4979999999999,"body":"price pretty confidently."},{"startTime":692.708,"endTime":694.6379999999999,"body":"but that comes with time and experience."},{"startTime":694.728,"endTime":697.707,"body":"So honestly , Don't be afraid"},{"startTime":694.728,"endTime":697.707,"body":"to charge hourly to begin with"},{"startTime":697.707,"endTime":698.697,"body":"until you get your bearings."},{"startTime":699.867,"endTime":702.9269999999999,"body":"You're better off doing that than"},{"startTime":699.867,"endTime":702.9269999999999,"body":"trying to figure out a package pricing"},{"startTime":702.9269999999999,"endTime":704.757,"body":"and then losing money basically."},{"startTime":705.578,"endTime":706.295,"body":"okay."},{"startTime":706.295,"endTime":710.555,"body":"Diane says, related to scope creep, when"},{"startTime":706.295,"endTime":710.555,"body":"clients get new loans, lines of credit,"},{"startTime":710.555,"endTime":712.295,"body":"et cetera, do you increase their fees?"},{"startTime":712.295,"endTime":715.685,"body":"I have one client who took out"},{"startTime":712.295,"endTime":715.685,"body":"six lines of credit through QBO"},{"startTime":715.685,"endTime":717.0949999999999,"body":"and didn't even mention it to me."},{"startTime":717.0949999999999,"endTime":719.765,"body":"In that case, I definitely"},{"startTime":717.0949999999999,"endTime":719.765,"body":"would increase their fees."},{"startTime":720.005,"endTime":723.275,"body":"It kind of depends on the type of loan."},{"startTime":723.785,"endTime":727.424,"body":"So we have, a lot of, not a lot of"},{"startTime":723.785,"endTime":727.424,"body":"clients, we have a handful of clients"},{"startTime":727.424,"endTime":729.2239999999999,"body":"that will take out frequently."},{"startTime":729.2239999999999,"endTime":732.784,"body":"They will take out, Stripe, working"},{"startTime":729.2239999999999,"endTime":732.784,"body":"Capital, PayPal, working capital,"},{"startTime":732.784,"endTime":734.2539999999999,"body":"and Shopify working capital."},{"startTime":734.434,"endTime":739.534,"body":"Those are very simple loans that as"},{"startTime":734.434,"endTime":739.534,"body":"long as we catch it, as soon as it"},{"startTime":739.534,"endTime":743.3739999999999,"body":"happens and we can get a copy of the"},{"startTime":739.534,"endTime":743.3739999999999,"body":"contract, we book the finance charge"},{"startTime":743.404,"endTime":747.904,"body":"upfront and then Stripe and all those"},{"startTime":743.404,"endTime":747.904,"body":"guys take a percentage of sales."},{"startTime":747.9939999999999,"endTime":752.404,"body":"And so we're not having to really like"},{"startTime":747.9939999999999,"endTime":752.404,"body":"amortize alone, figure out the interest."},{"startTime":752.419,"endTime":753.679,"body":"Payment split."},{"startTime":753.745,"endTime":755.2289999999999,"body":"so that's a little easier."},{"startTime":755.2289999999999,"endTime":759.669,"body":"And for those, I don't, wouldn't"},{"startTime":755.2289999999999,"endTime":759.669,"body":"necessarily increase the fee unless"},{"startTime":759.699,"endTime":762.3689999999999,"body":"like it continues to snowball."},{"startTime":762.5409999999999,"endTime":765.906,"body":"but for that, it's more like,"},{"startTime":762.5409999999999,"endTime":765.906,"body":"let's have a conversation of."},{"startTime":767.091,"endTime":770.961,"body":"Why you need to take out these lines"},{"startTime":767.091,"endTime":770.961,"body":"of credit and what can I do to support"},{"startTime":770.961,"endTime":774.9509999999999,"body":"you so that like I don't have to"},{"startTime":770.961,"endTime":774.9509999999999,"body":"charge you as much and like we can"},{"startTime":774.9509999999999,"endTime":779.841,"body":"work through this like, and I'd rather"},{"startTime":774.9509999999999,"endTime":779.841,"body":"charge you for bringing value of like,"},{"startTime":779.841,"endTime":781.641,"body":"let's work out a cashflow forecast."},{"startTime":781.641,"endTime":784.011,"body":"I don't know if that's in your"},{"startTime":781.641,"endTime":784.011,"body":"wheelhouse, but that's something"},{"startTime":784.011,"endTime":787.9409999999999,"body":"that I would talk to the client and"},{"startTime":784.011,"endTime":787.9409999999999,"body":"be like, I wanna make sure that I'm"},{"startTime":787.9409999999999,"endTime":789.861,"body":"offering as much support as possible."},{"startTime":790.266,"endTime":794.346,"body":"I'm going to increase your fee because"},{"startTime":790.266,"endTime":794.346,"body":"you have more lines of credit, but more"},{"startTime":794.346,"endTime":798.636,"body":"so because like I wanna be able to be"},{"startTime":794.346,"endTime":798.636,"body":"more hands on and help you forecast"},{"startTime":798.636,"endTime":802.386,"body":"your cash flow so you don't have to"},{"startTime":798.636,"endTime":802.386,"body":"continue to take out these loans."},{"startTime":802.5659999999999,"endTime":806.016,"body":"Things like that you can really show your"},{"startTime":802.5659999999999,"endTime":806.016,"body":"value with, but that's okay if you're"},{"startTime":806.016,"endTime":808.146,"body":"not comfortable with that right now."},{"startTime":808.356,"endTime":812.646,"body":"But yeah, six lines of credit if you're"},{"startTime":808.356,"endTime":812.646,"body":"trying to break out the interest payment."},{"startTime":813.036,"endTime":817.438,"body":"Or the payment principle and interest,"},{"startTime":813.036,"endTime":817.438,"body":"on every month, that can be very"},{"startTime":817.438,"endTime":820.8879999999999,"body":"cumbersome and you may not even have,"},{"startTime":817.438,"endTime":820.8879999999999,"body":"like, we don't get access to a lot of"},{"startTime":820.8879999999999,"endTime":822.568,"body":"the contracts and things like that."},{"startTime":822.568,"endTime":827.788,"body":"And so we've decided to on certain"},{"startTime":822.568,"endTime":827.788,"body":"loans and certain clients either only"},{"startTime":827.788,"endTime":830.747,"body":"reconcile them annually and wait till"},{"startTime":827.788,"endTime":830.747,"body":"the end of the year to book all the"},{"startTime":830.747,"endTime":836.5609999999999,"body":"interest or quarterly, depending on if"},{"startTime":830.747,"endTime":836.5609999999999,"body":"we can get access to those, documents."},{"startTime":837.257,"endTime":838.5169999999999,"body":"Hopefully that helps."},{"startTime":839.8969999999999,"endTime":843.7669999999999,"body":"We definitely reevaluate fees"},{"startTime":839.8969999999999,"endTime":843.7669999999999,"body":"and scope creep when people add"},{"startTime":843.7669999999999,"endTime":846.617,"body":"a bank account, especially if"},{"startTime":843.7669999999999,"endTime":846.617,"body":"there's a lot of activity to it."},{"startTime":846.716,"endTime":850.3149999999999,"body":"so we kind of look at those"},{"startTime":846.716,"endTime":850.3149999999999,"body":"things as bank accounts as well."},{"startTime":851.283,"endTime":854.4929999999999,"body":"Cole says, how do you handle a client"},{"startTime":851.283,"endTime":854.4929999999999,"body":"situation where they're likely to"},{"startTime":854.4929999999999,"endTime":858.8729999999999,"body":"default on their business loan,"},{"startTime":854.4929999999999,"endTime":858.8729999999999,"body":"having open conversations and it seems"},{"startTime":858.8729999999999,"endTime":863.073,"body":"inevitable in two to three months"},{"startTime":858.8729999999999,"endTime":863.073,"body":"unless something drastic happens."},{"startTime":863.1329999999999,"endTime":865.2199999999999,"body":"So, let me read the rest of your question."},{"startTime":865.25,"endTime":867.8,"body":"Would the bank continue"},{"startTime":865.25,"endTime":867.8,"body":"to pay me as a bookkeeper?"},{"startTime":867.86,"endTime":871.04,"body":"They are pretty large client and"},{"startTime":867.86,"endTime":871.04,"body":"it would definitely impact my"},{"startTime":871.04,"endTime":873.7439999999999,"body":"business if revenue if I was dropped."},{"startTime":874.164,"endTime":878.39,"body":"So, No, the bank is not going to"},{"startTime":874.164,"endTime":878.39,"body":"continue to pay you as a bookkeeper."},{"startTime":878.39,"endTime":881.4499999999999,"body":"The bank is only concerned about"},{"startTime":878.39,"endTime":881.4499999999999,"body":"getting paid back for their"},{"startTime":881.4499999999999,"endTime":886.13,"body":"loan, and they have first rights"},{"startTime":881.4499999999999,"endTime":886.13,"body":"to any debts most of the time."},{"startTime":886.13,"endTime":891.062,"body":"So, I would not count on someone"},{"startTime":886.13,"endTime":891.062,"body":"else swooping in and paying your fee."},{"startTime":891.293,"endTime":894.083,"body":"it sounds like you're having candid"},{"startTime":891.293,"endTime":894.083,"body":"conversations with them, but I"},{"startTime":894.083,"endTime":898.223,"body":"would be very, like, I would be"},{"startTime":894.083,"endTime":898.223,"body":"very like, stress it, a lot of like,"},{"startTime":898.223,"endTime":900.413,"body":"I care about you and also like."},{"startTime":900.886,"endTime":903.526,"body":"Let's be real of what's going on."},{"startTime":903.586,"endTime":907.396,"body":"And so like the best thing that you"},{"startTime":903.586,"endTime":907.396,"body":"can do right now is probably be looking"},{"startTime":907.396,"endTime":911.896,"body":"for additional clients to replace that"},{"startTime":907.396,"endTime":911.896,"body":"income if you truly think they're going"},{"startTime":911.896,"endTime":913.6659999999999,"body":"to default and lose their business."},{"startTime":914.236,"endTime":916.281,"body":"There's other options though,"},{"startTime":914.236,"endTime":916.281,"body":"too, like for clients."},{"startTime":917.0179999999999,"endTime":919.658,"body":"they may not have to go out"},{"startTime":917.0179999999999,"endTime":919.658,"body":"of the business if they can"},{"startTime":919.718,"endTime":920.798,"body":"like turn things around."},{"startTime":920.798,"endTime":924.0799999999999,"body":"So if you can be a part of helping"},{"startTime":920.798,"endTime":924.0799999999999,"body":"them turn that around, there,"},{"startTime":924.11,"endTime":925.61,"body":"there's huge value in that."},{"startTime":925.64,"endTime":927.89,"body":"I don't know what kind of"},{"startTime":925.64,"endTime":927.89,"body":"relationship we have with the client."},{"startTime":927.89,"endTime":930.29,"body":"If they're even a client"},{"startTime":927.89,"endTime":930.29,"body":"you want to maintain."},{"startTime":930.3199999999999,"endTime":931.0699999999999,"body":"'cause sometimes."},{"startTime":932.045,"endTime":936.305,"body":"I've found that clients that end up"},{"startTime":932.045,"endTime":936.305,"body":"in these situations are generally"},{"startTime":936.515,"endTime":940.0849999999999,"body":"not great to work with 'cause they're"},{"startTime":936.515,"endTime":940.0849999999999,"body":"not great business owners and so"},{"startTime":940.0849999999999,"endTime":943.025,"body":"they don't take our advice, they"},{"startTime":940.0849999999999,"endTime":943.025,"body":"don't get us information we need."},{"startTime":943.025,"endTime":946.895,"body":"They go and get out a bunch of loans"},{"startTime":943.025,"endTime":946.895,"body":"without talking to us and asking for help."},{"startTime":947.135,"endTime":949.723,"body":"They do a lot of things, impulsively."},{"startTime":949.723,"endTime":951.0129999999999,"body":"So those."},{"startTime":951.288,"endTime":955.2479999999999,"body":"Not always, but a lot of times"},{"startTime":951.288,"endTime":955.2479999999999,"body":"those type of business owners aren't"},{"startTime":955.4879999999999,"endTime":956.7779999999999,"body":"the best clients to have anyway."},{"startTime":956.7779999999999,"endTime":960.708,"body":"Even if they are paying you a"},{"startTime":956.7779999999999,"endTime":960.708,"body":"lot, they're risky as you can see."},{"startTime":960.978,"endTime":965.958,"body":"So I would definitely work on"},{"startTime":960.978,"endTime":965.958,"body":"replacing that client and see"},{"startTime":965.958,"endTime":969.078,"body":"what you can do to help them,"},{"startTime":965.958,"endTime":969.078,"body":"like create a cashflow forecast."},{"startTime":969.078,"endTime":971.2379999999999,"body":"Don't put in too much extra"},{"startTime":969.078,"endTime":971.2379999999999,"body":"work if you're afraid they're"},{"startTime":971.2379999999999,"endTime":972.408,"body":"not gonna be able to pay you."},{"startTime":972.408,"endTime":975.794,"body":"But, And continue to have"},{"startTime":972.408,"endTime":975.794,"body":"those conversations with them"},{"startTime":975.794,"endTime":977.324,"body":"of like, what is your plan?"},{"startTime":977.324,"endTime":978.794,"body":"When are you drawing a line in the sand?"},{"startTime":978.794,"endTime":980.6239999999999,"body":"Are you just gonna close"},{"startTime":978.794,"endTime":980.6239999999999,"body":"down your business?"},{"startTime":980.6239999999999,"endTime":984.3439999999999,"body":"That's probably better off because"},{"startTime":980.6239999999999,"endTime":984.3439999999999,"body":"what happens if they don't is they"},{"startTime":984.3439999999999,"endTime":987.7339999999999,"body":"default on a loan and then they end up"},{"startTime":984.3439999999999,"endTime":987.7339999999999,"body":"in bankruptcy and all sorts of stuff."},{"startTime":987.7339999999999,"endTime":989.774,"body":"So like, they're probably"},{"startTime":987.7339999999999,"endTime":989.774,"body":"gonna end up in bankruptcy"},{"startTime":989.774,"endTime":992.1239999999999,"body":"anyway, , if they've defaulted on."},{"startTime":992.399,"endTime":995.3689999999999,"body":"On a business loan, unless"},{"startTime":992.399,"endTime":995.3689999999999,"body":"they can personally pay for it."},{"startTime":995.399,"endTime":997.949,"body":"But generally when people are"},{"startTime":995.399,"endTime":997.949,"body":"in that situation where they're"},{"startTime":997.949,"endTime":1001.669,"body":"getting business loans from banks,"},{"startTime":997.949,"endTime":1001.669,"body":"they probably don't have the cash."},{"startTime":1001.6959999999999,"endTime":1006.053,"body":"or, you know, the assets on the"},{"startTime":1001.6959999999999,"endTime":1006.053,"body":"personal side to be, covering that."},{"startTime":1006.1129999999999,"endTime":1011.227,"body":"So hopefully they aren't, hopefully"},{"startTime":1006.1129999999999,"endTime":1011.227,"body":"it an SBA loan or something that, But"},{"startTime":1011.227,"endTime":1015.3969999999999,"body":"even those, like a lot of people put"},{"startTime":1011.227,"endTime":1015.3969999999999,"body":"their house as collateral on, and so the"},{"startTime":1015.3969999999999,"endTime":1017.197,"body":"only way out of them is a bankruptcy."},{"startTime":1017.333,"endTime":1019.553,"body":"anyways, I digress."},{"startTime":1019.583,"endTime":1023.063,"body":"Obviously I've had a couple clients go"},{"startTime":1019.583,"endTime":1023.063,"body":"through this and I did not keep the client"},{"startTime":1023.063,"endTime":1024.2930000000001,"body":"because they had to close their doors."},{"startTime":1024.623,"endTime":1028.628,"body":"So I would definitely prepare for"},{"startTime":1024.623,"endTime":1028.628,"body":"the horse not to be like a pessimist,"},{"startTime":1028.743,"endTime":1030.573,"body":"but just a realist over here."},{"startTime":1030.751,"endTime":1031.171,"body":"Yeah."},{"startTime":1031.201,"endTime":1034.021,"body":"Carrie says, I'm new to bookkeeping"},{"startTime":1031.201,"endTime":1034.021,"body":"and would like to avoid payroll"},{"startTime":1034.021,"endTime":1035.311,"body":"and inventory for a while."},{"startTime":1035.311,"endTime":1038.101,"body":"Do you think this will be a big hindrance"},{"startTime":1035.311,"endTime":1038.101,"body":"to getting a virtual bookkeeping"},{"startTime":1038.371,"endTime":1040.321,"body":"started while I get my foundations down?"},{"startTime":1040.321,"endTime":1040.681,"body":"No."},{"startTime":1040.681,"endTime":1045.451,"body":"I actually think that's the best way to"},{"startTime":1040.681,"endTime":1045.451,"body":"go because those are very complex things."},{"startTime":1045.513,"endTime":1048.5240000000001,"body":"we actually don't have a lot of"},{"startTime":1045.513,"endTime":1048.5240000000001,"body":"clients that, Even have requested"},{"startTime":1048.5240000000001,"endTime":1050.204,"body":"payroll, although they have payroll."},{"startTime":1050.204,"endTime":1054.184,"body":"So what we do is we partner with"},{"startTime":1050.204,"endTime":1054.184,"body":"Gusto and , we will help them set"},{"startTime":1054.184,"endTime":1058.338,"body":"it up and we will kind of help them"},{"startTime":1054.184,"endTime":1058.338,"body":"manage, like updating, tax rates"},{"startTime":1058.338,"endTime":1059.688,"body":"and things when they get notices."},{"startTime":1059.718,"endTime":1063.417,"body":"But, We don't manage running"},{"startTime":1059.718,"endTime":1063.417,"body":"payroll for any clients."},{"startTime":1063.417,"endTime":1066.657,"body":"They handle that on their own and"},{"startTime":1063.417,"endTime":1066.657,"body":"that's kind of how it should be anyways,"},{"startTime":1066.657,"endTime":1070.167,"body":"because they need to be looking at their"},{"startTime":1066.657,"endTime":1070.167,"body":"team's hours and all that kind of stuff."},{"startTime":1070.677,"endTime":1072.732,"body":"So, that's how we handle payroll."},{"startTime":1072.732,"endTime":1077.857,"body":"And as far as inventory of our clients,"},{"startTime":1072.732,"endTime":1077.857,"body":"are smaller, like under a million in"},{"startTime":1077.922,"endTime":1081.097,"body":"revenue, and so they have chosen not to."},{"startTime":1082.282,"endTime":1084.802,"body":"Track inventory on the balance sheet."},{"startTime":1085.162,"endTime":1088.702,"body":"And so they track it in their Shopify"},{"startTime":1085.162,"endTime":1088.702,"body":"system and they manage it that way."},{"startTime":1088.732,"endTime":1091.732,"body":"And we just book all of the"},{"startTime":1088.732,"endTime":1091.732,"body":"purchases to cogs right away."},{"startTime":1091.732,"endTime":1096.101,"body":"So hopefully that helps give"},{"startTime":1091.732,"endTime":1096.101,"body":"you some ideas on, the realities"},{"startTime":1096.101,"endTime":1097.211,"body":"of working with small business."},{"startTime":1097.211,"endTime":1102.191,"body":"As a lot of 'em don't want to pay a"},{"startTime":1097.211,"endTime":1102.191,"body":"bookkeeper to actually truly track"},{"startTime":1102.191,"endTime":1105.683,"body":"inventory and it's totally fine to"},{"startTime":1102.191,"endTime":1105.683,"body":"stick with service-based businesses to"},{"startTime":1105.683,"endTime":1109.883,"body":"begin with while you're getting your"},{"startTime":1105.683,"endTime":1109.883,"body":"bearings and I think that's wise and"},{"startTime":1109.979,"endTime":1112.289,"body":"that shows that you have integrity so."},{"startTime":1112.369,"endTime":1112.939,"body":"Thank you."},{"startTime":1114.132,"endTime":1117.582,"body":"Diane says, I want to start"},{"startTime":1114.132,"endTime":1117.582,"body":"offering cashflow forecasting."},{"startTime":1117.582,"endTime":1119.802,"body":"I purchased your Elevate"},{"startTime":1117.582,"endTime":1119.802,"body":"course, but haven't had time"},{"startTime":1119.802,"endTime":1120.912,"body":"to start because of your end."},{"startTime":1120.912,"endTime":1122.862,"body":"Will it teach me how"},{"startTime":1120.912,"endTime":1122.862,"body":"to do the forecasting?"},{"startTime":1122.862,"endTime":1123.222,"body":"Yes."},{"startTime":1123.222,"endTime":1126.776,"body":"I have A whole module in there about"},{"startTime":1123.222,"endTime":1126.776,"body":"cashflow forecasting and then other"},{"startTime":1126.776,"endTime":1130.016,"body":"modules about budgeting and kind"},{"startTime":1126.776,"endTime":1130.016,"body":"of the difference between the two."},{"startTime":1130.242,"endTime":1133.392,"body":"the difference between cashflow"},{"startTime":1130.242,"endTime":1133.392,"body":"forecasting and a cashflow"},{"startTime":1133.392,"endTime":1135.626,"body":"statement, and things like that."},{"startTime":1135.626,"endTime":1136.046,"body":"So."},{"startTime":1136.641,"endTime":1138.231,"body":"Definitely dive into Elevate."},{"startTime":1138.231,"endTime":1142.461,"body":"It's only like, it's only a couple"},{"startTime":1138.231,"endTime":1142.461,"body":"modules and I've broken down"},{"startTime":1142.461,"endTime":1143.871,"body":"the lessons to be bite-sized."},{"startTime":1143.871,"endTime":1145.491,"body":"So hopefully you can digest it."},{"startTime":1145.659,"endTime":1149.349,"body":"you can listen on the, go on the app"},{"startTime":1145.659,"endTime":1149.349,"body":"and then come back to the lessons"},{"startTime":1149.349,"endTime":1150.969,"body":"for the visuals when you have time."},{"startTime":1151.135,"endTime":1154.585,"body":"All right, so it looks like I'm"},{"startTime":1151.135,"endTime":1154.585,"body":"back up on YouTube and I see"},{"startTime":1154.615,"endTime":1157.155,"body":"Mark, , Marcus has a question."},{"startTime":1157.4850000000001,"endTime":1161.805,"body":"He says, how do you handle non-responsive"},{"startTime":1157.4850000000001,"endTime":1161.805,"body":"clients, non-responsive to emails,"},{"startTime":1161.805,"endTime":1163.635,"body":"late to pay invoices, et cetera?"},{"startTime":1163.635,"endTime":1166.575,"body":"Do you cut ties after a certain"},{"startTime":1163.635,"endTime":1166.575,"body":"period of non-responsiveness?"},{"startTime":1166.605,"endTime":1167.9850000000001,"body":"Yes, absolutely."},{"startTime":1167.9850000000001,"endTime":1169.965,"body":"I cut ties after a certain period."},{"startTime":1170.121,"endTime":1173.8410000000001,"body":"I usually give a couple warnings"},{"startTime":1170.121,"endTime":1173.8410000000001,"body":"and offer to get on a call."},{"startTime":1174.201,"endTime":1176.661,"body":"Usually, sometimes it's a matter of."},{"startTime":1176.9360000000001,"endTime":1179.6960000000001,"body":"The communication method"},{"startTime":1176.9360000000001,"endTime":1179.6960000000001,"body":"isn't right for the client."},{"startTime":1179.6960000000001,"endTime":1183.026,"body":"So part of our onboarding process"},{"startTime":1179.6960000000001,"endTime":1183.026,"body":"is asking what are their, what is"},{"startTime":1183.026,"endTime":1185.126,"body":"their preferred communication method?"},{"startTime":1185.516,"endTime":1188.3680000000002,"body":"So, that might be something that"},{"startTime":1185.516,"endTime":1188.3680000000002,"body":"you need to implement in the future."},{"startTime":1189.303,"endTime":1192.843,"body":"But this is also a really good opportunity"},{"startTime":1189.303,"endTime":1192.843,"body":"to reset expectations with this"},{"startTime":1192.843,"endTime":1195.0030000000002,"body":"existing client that is non-responsive."},{"startTime":1195.0030000000002,"endTime":1198.4930000000002,"body":"You can reach out and say, like if you"},{"startTime":1195.0030000000002,"endTime":1198.4930000000002,"body":"have their phone number, I would call"},{"startTime":1198.4930000000002,"endTime":1202.693,"body":"them and say, Hey, I have a few requests"},{"startTime":1198.4930000000002,"endTime":1202.693,"body":"that are still outstanding, as of"},{"startTime":1202.7230000000002,"endTime":1204.163,"body":"like, maybe it's still year end stuff."},{"startTime":1204.163,"endTime":1207.703,"body":"And I really wanna make sure that we get"},{"startTime":1204.163,"endTime":1207.703,"body":"you your books so that you can file taxes."},{"startTime":1207.873,"endTime":1210.7830000000001,"body":"Is email not the right"},{"startTime":1207.873,"endTime":1210.7830000000001,"body":"method of communication?"},{"startTime":1210.7830000000001,"endTime":1214.4730000000002,"body":"Unfortunately, like there are some things"},{"startTime":1210.7830000000001,"endTime":1214.4730000000002,"body":"I'm gonna need you to be at a desk for."},{"startTime":1214.4730000000002,"endTime":1217.623,"body":"So would it be better for us to book"},{"startTime":1214.4730000000002,"endTime":1217.623,"body":"a call that I can hold you accountable"},{"startTime":1217.623,"endTime":1219.123,"body":"and we can work through things together?"},{"startTime":1219.363,"endTime":1223.5030000000002,"body":"A lot of times clients need something"},{"startTime":1219.363,"endTime":1223.5030000000002,"body":"like that and so that's something we,"},{"startTime":1223.5140000000001,"endTime":1228.005,"body":"offer first off, instead of just cutting"},{"startTime":1223.5140000000001,"endTime":1228.005,"body":"ties and sending a bunch of emails."},{"startTime":1228.005,"endTime":1230.4650000000001,"body":"So like we'll try a different"},{"startTime":1228.005,"endTime":1230.4650000000001,"body":"method of communication."},{"startTime":1230.4650000000001,"endTime":1233.4660000000001,"body":"We'll try reaching out, to"},{"startTime":1230.4650000000001,"endTime":1233.4660000000001,"body":"get them on a call with us."},{"startTime":1233.976,"endTime":1238.2060000000001,"body":"If they no show to a call, that is a"},{"startTime":1233.976,"endTime":1238.2060000000001,"body":"hard pass for me and I will disengage."},{"startTime":1238.4460000000001,"endTime":1242.6460000000002,"body":"So like I will give them"},{"startTime":1238.4460000000001,"endTime":1242.6460000000002,"body":"a couple opportunities."},{"startTime":1242.6460000000002,"endTime":1245.106,"body":"And I've had issues like this"},{"startTime":1242.6460000000002,"endTime":1245.106,"body":"in the past with clients."},{"startTime":1246.336,"endTime":1247.746,"body":"Where they don't respond to emails."},{"startTime":1247.746,"endTime":1251.4060000000002,"body":"And then finally I send an"},{"startTime":1247.746,"endTime":1251.4060000000002,"body":"email that I'm like, alright,"},{"startTime":1251.4060000000002,"endTime":1252.726,"body":"would you like to hop on a call?"},{"startTime":1252.726,"endTime":1255.6660000000002,"body":"Like, I'm happy to work through"},{"startTime":1252.726,"endTime":1255.6660000000002,"body":"this together, but we need to"},{"startTime":1255.6660000000002,"endTime":1258.726,"body":"carve out time to do this, or we"},{"startTime":1255.6660000000002,"endTime":1258.726,"body":"are going to have to disengage."},{"startTime":1258.726,"endTime":1263.106,"body":"And usually when I send that warning"},{"startTime":1258.726,"endTime":1263.106,"body":"of like, Youi can either get on a call"},{"startTime":1263.106,"endTime":1264.786,"body":"with us or we're disengaging if this."},{"startTime":1264.806,"endTime":1266.1560000000002,"body":"Continues to be an issue."},{"startTime":1266.726,"endTime":1268.886,"body":"They usually will respond at that point."},{"startTime":1268.976,"endTime":1272.006,"body":"And I've had some clients"},{"startTime":1268.976,"endTime":1272.006,"body":"be like, I'm so sorry."},{"startTime":1272.006,"endTime":1273.6860000000001,"body":"Like this is what was"},{"startTime":1272.006,"endTime":1273.6860000000001,"body":"happening in my life."},{"startTime":1273.6860000000001,"endTime":1275.606,"body":"And there was like a"},{"startTime":1273.6860000000001,"endTime":1275.606,"body":"legitimate reason for it."},{"startTime":1275.606,"endTime":1279.674,"body":"So, and then there's other times where"},{"startTime":1275.606,"endTime":1279.674,"body":"clients have gotten on the call, worked"},{"startTime":1279.674,"endTime":1282.434,"body":"through things together, and promise"},{"startTime":1279.674,"endTime":1282.434,"body":"that they were gonna change, and"},{"startTime":1282.434,"endTime":1284.529,"body":"then we end up back in the same loop."},{"startTime":1284.7140000000002,"endTime":1286.394,"body":"And so I disengage so."},{"startTime":1286.654,"endTime":1289.654,"body":"You just have to draw a line in the sand"},{"startTime":1286.654,"endTime":1289.654,"body":"of what you're willing to put up with."},{"startTime":1289.7140000000002,"endTime":1294.574,"body":"And we even have added clauses to our"},{"startTime":1289.7140000000002,"endTime":1294.574,"body":"engagement letter for onboarding because"},{"startTime":1294.574,"endTime":1297.394,"body":"there's been times when we haven't been"},{"startTime":1294.574,"endTime":1297.394,"body":"able to onboard a client, and so we"},{"startTime":1297.394,"endTime":1300.934,"body":"have a clause in there because they're"},{"startTime":1297.394,"endTime":1300.934,"body":"non-responsive, where if they don't,"},{"startTime":1300.9940000000001,"endTime":1304.2340000000002,"body":"if we can't onboard them and they don't"},{"startTime":1300.9940000000001,"endTime":1304.2340000000002,"body":"get us documents within two weeks of"},{"startTime":1304.2340000000002,"endTime":1308.434,"body":"signing the engagement letter, then"},{"startTime":1304.2340000000002,"endTime":1308.434,"body":"we have the right to disengage and not"},{"startTime":1308.434,"endTime":1312.874,"body":"return their money for what they've"},{"startTime":1308.434,"endTime":1312.874,"body":"already paid or only return half of it."},{"startTime":1312.874,"endTime":1314.404,"body":"I can't remember what we put in writing."},{"startTime":1315.0240000000001,"endTime":1318.5330000000001,"body":"And, so things like that we've had to"},{"startTime":1315.0240000000001,"endTime":1318.5330000000001,"body":"implement over time just because we've"},{"startTime":1318.5330000000001,"endTime":1322.7630000000001,"body":"had similar issues and we've found"},{"startTime":1318.5330000000001,"endTime":1322.7630000000001,"body":"that if they're non-responsive during"},{"startTime":1322.823,"endTime":1326.643,"body":"onboarding, they're not probably gonna be"},{"startTime":1322.823,"endTime":1326.643,"body":"clients we wanna work with going forward."},{"startTime":1326.643,"endTime":1329.53,"body":"we're actually kind of in a situation"},{"startTime":1326.643,"endTime":1329.53,"body":"like that with a client, but she's"},{"startTime":1329.53,"endTime":1332.77,"body":"had some personal stuff going"},{"startTime":1329.53,"endTime":1332.77,"body":"on, so I'm extending more grace"},{"startTime":1332.8600000000001,"endTime":1334.69,"body":"initially and we'll see how it goes."},{"startTime":1334.69,"endTime":1336.16,"body":"But you never really know."},{"startTime":1337.69,"endTime":1338.95,"body":". So hopefully that's helpful."},{"startTime":1339.338,"endTime":1343.8680000000002,"body":"Um, Andrea, an opportunity has come up"},{"startTime":1339.338,"endTime":1343.8680000000002,"body":"to potentially acquire a book of clients."},{"startTime":1343.8680000000002,"endTime":1347.4370000000001,"body":"It's not a for sure thing yet, but I'm"},{"startTime":1343.8680000000002,"endTime":1347.4370000000001,"body":"trying to think of things that I need"},{"startTime":1347.4370000000001,"endTime":1351.4270000000001,"body":"to talk about with the person selling"},{"startTime":1347.4370000000001,"endTime":1351.4270000000001,"body":"my offer to her is to only take over"},{"startTime":1351.517,"endTime":1354.367,"body":"the clients that are aligned with"},{"startTime":1351.517,"endTime":1354.367,"body":"the industries we serve at my firm."},{"startTime":1354.367,"endTime":1357.8770000000002,"body":"Would, what would be some things"},{"startTime":1354.367,"endTime":1357.8770000000002,"body":"you would for sure discuss upfront?"},{"startTime":1358.104,"endTime":1359.2440000000001,"body":"yeah, that would."},{"startTime":1360.4740000000002,"endTime":1364.2240000000002,"body":"That's, it's kind of a"},{"startTime":1360.4740000000002,"endTime":1364.2240000000002,"body":"loaded, a loaded question."},{"startTime":1364.584,"endTime":1369.404,"body":"I would honestly recommend working with"},{"startTime":1364.584,"endTime":1369.404,"body":"someone who has experience, , acquiring"},{"startTime":1369.404,"endTime":1375.1770000000001,"body":"business and try to find someone in your,"},{"startTime":1369.404,"endTime":1375.1770000000001,"body":"in the bookkeeping network or even other"},{"startTime":1375.1770000000001,"endTime":1378.6870000000001,"body":"businesses of like things that they have."},{"startTime":1378.777,"endTime":1381.6270000000002,"body":"You know, if someone has gone through"},{"startTime":1378.777,"endTime":1381.6270000000002,"body":"an acquisition, what they wish"},{"startTime":1381.6270000000002,"endTime":1384.4170000000001,"body":"they had done differently, that's"},{"startTime":1381.6270000000002,"endTime":1384.4170000000001,"body":"like probably the best way to."},{"startTime":1384.492,"endTime":1389.624,"body":"To find out what you should ask for or"},{"startTime":1384.492,"endTime":1389.624,"body":"working with a broker, but some of the"},{"startTime":1389.624,"endTime":1392.594,"body":"things I would ask upfront if you're"},{"startTime":1389.624,"endTime":1392.594,"body":"only acquiring the book of business,"},{"startTime":1392.594,"endTime":1395.7740000000001,"body":"that makes it a little more simple and"},{"startTime":1392.594,"endTime":1395.7740000000001,"body":"you're only interested in acquiring."},{"startTime":1395.9550000000002,"endTime":1400.095,"body":"the clients that align with the industries"},{"startTime":1395.9550000000002,"endTime":1400.095,"body":"that you work with, that's really smart."},{"startTime":1400.1380000000001,"endTime":1402.478,"body":"that reduces your risk of attrition."},{"startTime":1402.679,"endTime":1407.298,"body":"but I would definitely ask them what"},{"startTime":1402.679,"endTime":1407.298,"body":"their plan is for the transition and"},{"startTime":1407.298,"endTime":1409.8480000000002,"body":"like how long they want to be involved."},{"startTime":1409.952,"endTime":1411.124,"body":"and like."},{"startTime":1411.979,"endTime":1416.3890000000001,"body":"What they're gonna do to help with"},{"startTime":1411.979,"endTime":1416.3890000000001,"body":"the transition, because you want"},{"startTime":1416.449,"endTime":1418.009,"body":"it to be a successful transition."},{"startTime":1418.009,"endTime":1421.6390000000001,"body":"So the clients don't decide, I'm,"},{"startTime":1418.009,"endTime":1421.6390000000001,"body":"if she's leaving, I just wanna go"},{"startTime":1421.6390000000001,"endTime":1423.199,"body":"to, I wanna pick my own bookkeeper."},{"startTime":1423.199,"endTime":1424.219,"body":"I don't wanna go here."},{"startTime":1424.219,"endTime":1431.057,"body":"So if they're like, if you guys are in"},{"startTime":1424.219,"endTime":1431.057,"body":"alignment on like the way you work and"},{"startTime":1431.057,"endTime":1435.107,"body":"the types of clients you work with,"},{"startTime":1431.057,"endTime":1435.107,"body":"it'll be a lot more successful probably."},{"startTime":1435.107,"endTime":1437.237,"body":"But I would just kind of"},{"startTime":1435.107,"endTime":1437.237,"body":"chat through that with her."},{"startTime":1437.7440000000001,"endTime":1438.5240000000001,"body":"And."},{"startTime":1439.2740000000001,"endTime":1441.824,"body":"Yeah, those are my big pieces of advice."},{"startTime":1441.884,"endTime":1445.394,"body":"Luckily you don't have to worry about"},{"startTime":1441.884,"endTime":1445.394,"body":"transitioning team or anything like that."},{"startTime":1445.499,"endTime":1449.3990000000001,"body":"but yeah, kind of finding out too,"},{"startTime":1445.499,"endTime":1449.3990000000001,"body":"like what is her monthly process like,"},{"startTime":1449.3990000000001,"endTime":1450.959,"body":"what if she has been doing with them?"},{"startTime":1450.959,"endTime":1452.519,"body":"Look at the engagement letters."},{"startTime":1452.736,"endTime":1453.5990000000002,"body":"if you can."},{"startTime":1453.7740000000001,"endTime":1457.434,"body":"look at the engagement letter and then"},{"startTime":1453.7740000000001,"endTime":1457.434,"body":"ask for like time sheets and stuff of"},{"startTime":1457.434,"endTime":1458.874,"body":"like what they've actually been doing."},{"startTime":1458.874,"endTime":1461.364,"body":"So you can kind of compare like,"},{"startTime":1458.874,"endTime":1461.364,"body":"has there been scope creep?"},{"startTime":1461.364,"endTime":1465.7140000000002,"body":"Am I gonna have to increase"},{"startTime":1461.364,"endTime":1465.7140000000002,"body":"fees because of whatever?"},{"startTime":1465.7140000000002,"endTime":1467.334,"body":"Like what systems are they using?"},{"startTime":1467.334,"endTime":1468.294,"body":"That kind of stuff."},{"startTime":1468.304,"endTime":1469.7440000000001,"body":"I would probably look at that too."},{"startTime":1470.226,"endTime":1473.8580000000002,"body":"Carrie says if using Upwork to"},{"startTime":1470.226,"endTime":1473.8580000000002,"body":"get clients, do use your business"},{"startTime":1473.8580000000002,"endTime":1475.298,"body":"name or your personal name?"},{"startTime":1475.453,"endTime":1478.91,"body":"I think, well, when I first started"},{"startTime":1475.453,"endTime":1478.91,"body":"I was using my personal name, because"},{"startTime":1478.91,"endTime":1480.17,"body":"I didn't have a business name."},{"startTime":1480.17,"endTime":1481.79,"body":"I was just freelancing."},{"startTime":1481.941,"endTime":1485.931,"body":"and I think it's still set up that"},{"startTime":1481.941,"endTime":1485.931,"body":"way as my personal name, but on my"},{"startTime":1485.931,"endTime":1491.121,"body":"profile I've linked out to like my"},{"startTime":1485.931,"endTime":1491.121,"body":"firm and I use we and things like that."},{"startTime":1491.193,"endTime":1492.362,"body":"It is really up to you."},{"startTime":1492.433,"endTime":1496.015,"body":"it might be easier when you're using"},{"startTime":1492.433,"endTime":1496.015,"body":"a personal name because I think that"},{"startTime":1496.1950000000002,"endTime":1501.4750000000001,"body":"people go on Upwork looking for a"},{"startTime":1496.1950000000002,"endTime":1501.4750000000001,"body":"person to work with, not a company."},{"startTime":1501.9850000000001,"endTime":1504.505,"body":"So take that with a grain of salt."},{"startTime":1506.92,"endTime":1509.8600000000001,"body":"He says, for someone starting a"},{"startTime":1506.92,"endTime":1509.8600000000001,"body":"bookkeeping business, what would be"},{"startTime":1509.8600000000001,"endTime":1512.8600000000001,"body":"a competitive hourly rate to charge"},{"startTime":1509.8600000000001,"endTime":1512.8600000000001,"body":"without underpricing yourself?"},{"startTime":1512.8600000000001,"endTime":1516.04,"body":"And at what point should you invest"},{"startTime":1512.8600000000001,"endTime":1516.04,"body":"in professional liability insurance?"},{"startTime":1516.04,"endTime":1517.3600000000001,"body":"Is it necessary right away?"},{"startTime":1517.4950000000001,"endTime":1520.967,"body":"so I have a podcast episode"},{"startTime":1517.4950000000001,"endTime":1520.967,"body":"or two about, insurance."},{"startTime":1521.207,"endTime":1525.827,"body":"My take on that is to get insurance"},{"startTime":1521.207,"endTime":1525.827,"body":"as soon as you get your first client."},{"startTime":1526.037,"endTime":1529.037,"body":"You don't have to get it before, but"},{"startTime":1526.037,"endTime":1529.037,"body":"like get your quotes and everything"},{"startTime":1529.037,"endTime":1532.9370000000001,"body":"lined up so you can like pull the trigger"},{"startTime":1529.037,"endTime":1532.9370000000001,"body":"as soon as you get your first client."},{"startTime":1533.164,"endTime":1536.314,"body":"It's just the smart thing to do, and"},{"startTime":1533.164,"endTime":1536.314,"body":"if you have it, you won't need it."},{"startTime":1537.694,"endTime":1538.444,"body":"Um."},{"startTime":1539.299,"endTime":1542.179,"body":"My advice on competitive hourly rate."},{"startTime":1542.179,"endTime":1546.049,"body":"It depends on are you working with"},{"startTime":1542.179,"endTime":1546.049,"body":"local businesses, are you working"},{"startTime":1546.1090000000002,"endTime":1549.709,"body":"with, online businesses like"},{"startTime":1546.1090000000002,"endTime":1549.709,"body":"digital nomads and things like that."},{"startTime":1549.863,"endTime":1554.213,"body":"competitive rate, it just depends"},{"startTime":1549.863,"endTime":1554.213,"body":"on what you're offering and like"},{"startTime":1554.213,"endTime":1555.383,"body":"the services you're offering."},{"startTime":1555.383,"endTime":1559.373,"body":"The type, if you're within a niche,"},{"startTime":1555.383,"endTime":1559.373,"body":"you can charge more because you are"},{"startTime":1559.373,"endTime":1561.713,"body":"specialized within that industry."},{"startTime":1561.8310000000001,"endTime":1562.6000000000001,"body":"but I would say."},{"startTime":1562.9180000000001,"endTime":1566.6680000000001,"body":"if you're doing an hourly rate, like"},{"startTime":1562.9180000000001,"endTime":1566.6680000000001,"body":"my current hourly rate after eight"},{"startTime":1566.6680000000001,"endTime":1570.778,"body":"years in business, and I also have a"},{"startTime":1566.6680000000001,"endTime":1570.778,"body":"CPA license, but I don't practice tax."},{"startTime":1570.902,"endTime":1576.992,"body":"my hourly rate, if we do things on an"},{"startTime":1570.902,"endTime":1576.992,"body":"hourly basis as a firm is $150 an hour,"},{"startTime":1577.592,"endTime":1583.277,"body":"but most of the time, maybe 50% of the"},{"startTime":1577.592,"endTime":1583.277,"body":"time, I'm delegating that work to someone"},{"startTime":1583.277,"endTime":1585.7820000000002,"body":"that I don't pay $150 an hour for."},{"startTime":1585.7820000000002,"endTime":1587.372,"body":"But there's overhead in the firm."},{"startTime":1587.967,"endTime":1590.457,"body":"so that's kind of, that's where I'm at."},{"startTime":1590.526,"endTime":1594.816,"body":"when I first started my business,"},{"startTime":1590.526,"endTime":1594.816,"body":"I was charging $30 an hour."},{"startTime":1594.816,"endTime":1598.476,"body":"So we all start somewhere."},{"startTime":1600.1860000000001,"endTime":1604.866,"body":"I would say like that's, you know,"},{"startTime":1600.1860000000001,"endTime":1604.866,"body":"$30 an hour is a competitive rate for"},{"startTime":1604.8960000000002,"endTime":1607.2060000000001,"body":"being a bookkeeper as an employee."},{"startTime":1607.382,"endTime":1611.132,"body":"I wouldn't say that's a competitive"},{"startTime":1607.382,"endTime":1611.132,"body":"contractor rate because you"},{"startTime":1611.132,"endTime":1612.872,"body":"have overhead as a business."},{"startTime":1613.067,"endTime":1614.747,"body":"So, yeah."},{"startTime":1615.145,"endTime":1620.815,"body":"anyw, who, so anywhere in between that"},{"startTime":1615.145,"endTime":1620.815,"body":"it, it really, like I said, it depends"},{"startTime":1620.815,"endTime":1625.4950000000001,"body":"on the level of work you're doing"},{"startTime":1620.815,"endTime":1625.4950000000001,"body":"and the type of client you're working"},{"startTime":1625.4950000000001,"endTime":1627.9550000000002,"body":"with, what their budgets are like."},{"startTime":1627.9550000000002,"endTime":1631.6750000000002,"body":"There's so much that goes into"},{"startTime":1627.9550000000002,"endTime":1631.6750000000002,"body":"pricing that has to be considered and"},{"startTime":1631.6750000000002,"endTime":1636.865,"body":"how confident you are in delivering"},{"startTime":1631.6750000000002,"endTime":1636.865,"body":"your, like, presenting your value."},{"startTime":1636.895,"endTime":1637.405,"body":"So."},{"startTime":1637.66,"endTime":1642.4170000000001,"body":"that's why at the beginning I charged"},{"startTime":1637.66,"endTime":1642.4170000000001,"body":"$35 an hour or $30 an hour or whatever"},{"startTime":1642.4170000000001,"endTime":1646.287,"body":"it was, because I was not confident in"},{"startTime":1642.4170000000001,"endTime":1646.287,"body":"saying like, I can help you do this,"},{"startTime":1646.287,"endTime":1651.207,"body":"X, Y, ZI was like, I'm just freelancing"},{"startTime":1646.287,"endTime":1651.207,"body":"because I am on maternity leave and I"},{"startTime":1651.207,"endTime":1653.027,"body":"don't wanna go back to work and da da da."},{"startTime":1653.037,"endTime":1655.467,"body":"Like it, the mindset was very different."},{"startTime":1655.467,"endTime":1657.837,"body":"So, um, yeah."},{"startTime":1660.188,"endTime":1662.8880000000001,"body":"I'm als gen generally Jen Lee."},{"startTime":1662.8880000000001,"endTime":1665.258,"body":"I'm not sure if it's generally or Jen Lee."},{"startTime":1666.488,"endTime":1668.1380000000001,"body":"Sorry if I mispronounce things."},{"startTime":1668.3690000000001,"endTime":1672.654,"body":"I'm also a new bookkeeper and only know"},{"startTime":1668.3690000000001,"endTime":1672.654,"body":"Q-B-Q-B-O yet, but look forward to trying"},{"startTime":1672.7240000000002,"endTime":1674.374,"body":"Zero and other accounting software."},{"startTime":1675.3590000000002,"endTime":1676.199,"body":"But not there yet."},{"startTime":1676.229,"endTime":1678.749,"body":"Do you see this as an issue"},{"startTime":1676.229,"endTime":1678.749,"body":"with getting new clients?"},{"startTime":1679.0790000000002,"endTime":1680.519,"body":"Thank you for these live q and A's."},{"startTime":1680.549,"endTime":1683.3390000000002,"body":"Thank you guys for showing up to"},{"startTime":1680.549,"endTime":1683.3390000000002,"body":"these because if you didn't have"},{"startTime":1683.3390000000002,"endTime":1684.779,"body":"questions, we wouldn't have these."},{"startTime":1686.309,"endTime":1690.209,"body":"Um, I would just be sitting here awkwardly"},{"startTime":1686.309,"endTime":1690.209,"body":"blabbering about other stuff until I"},{"startTime":1690.209,"endTime":1693.3890000000001,"body":"got tired of no one asking questions"},{"startTime":1690.209,"endTime":1693.3890000000001,"body":"and then I would close them down."},{"startTime":1694.6490000000001,"endTime":1698.3390000000002,"body":"Um, but to answer your question, I"},{"startTime":1694.6490000000001,"endTime":1698.3390000000002,"body":"don't think that's an issue, especially"},{"startTime":1698.3390000000002,"endTime":1701.069,"body":"because you're starting out with"},{"startTime":1698.3390000000002,"endTime":1701.069,"body":"QBO and that's the most common."},{"startTime":1701.314,"endTime":1703.9840000000002,"body":"Software that people are"},{"startTime":1701.314,"endTime":1703.9840000000002,"body":"already on and familiar with."},{"startTime":1703.9840000000002,"endTime":1705.844,"body":"So that's a really good place to start."},{"startTime":1705.948,"endTime":1709.758,"body":"the only thing that I would say it"},{"startTime":1705.948,"endTime":1709.758,"body":"becomes an issue with is when you decide"},{"startTime":1709.758,"endTime":1714.468,"body":"that you don't like working in QBO and"},{"startTime":1709.758,"endTime":1714.468,"body":"you're ready for something different."},{"startTime":1714.508,"endTime":1718.083,"body":"and that's where I was, I started"},{"startTime":1714.508,"endTime":1718.083,"body":"out offering QBO and Xero and."},{"startTime":1718.7330000000002,"endTime":1723.5330000000001,"body":"I just, there's so many things about QBO"},{"startTime":1718.7330000000002,"endTime":1723.5330000000001,"body":"that I was dissatisfied with, and so I"},{"startTime":1723.5330000000001,"endTime":1728.603,"body":"made it a point to transition my clients"},{"startTime":1723.5330000000001,"endTime":1728.603,"body":"early on and only take on new clients"},{"startTime":1728.603,"endTime":1730.313,"body":"that were willing to be put on zero."},{"startTime":1730.7930000000001,"endTime":1734.461,"body":"And, it took a while to get there and"},{"startTime":1730.7930000000001,"endTime":1734.461,"body":"be a hundred percent zero, a couple"},{"startTime":1734.461,"endTime":1738.8990000000001,"body":"years at least, but, If you know that's"},{"startTime":1734.461,"endTime":1738.8990000000001,"body":"where you wanna end up, I would lay"},{"startTime":1738.8990000000001,"endTime":1744.1190000000001,"body":"the groundwork now by putting your own"},{"startTime":1738.8990000000001,"endTime":1744.1190000000001,"body":"books on Xero and any new client that"},{"startTime":1744.1190000000001,"endTime":1747.569,"body":"comes to you that doesn't have books set"},{"startTime":1744.1190000000001,"endTime":1747.569,"body":"up yet, offer to set them up on zero."},{"startTime":1747.7430000000002,"endTime":1752.453,"body":"I will caveat this though, that like when"},{"startTime":1747.7430000000002,"endTime":1752.453,"body":"you start taking on clients and multiple"},{"startTime":1752.453,"endTime":1755.0030000000002,"body":"softwares, your workflow gets slowed down."},{"startTime":1755.0330000000001,"endTime":1757.2830000000001,"body":"So it does cause some inefficiencies."},{"startTime":1757.2830000000001,"endTime":1760.9730000000002,"body":"So you have to be aware of that, and"},{"startTime":1757.2830000000001,"endTime":1760.9730000000002,"body":"that's why I say only start adding."},{"startTime":1761.558,"endTime":1765.518,"body":"Clients in Zero or some other software,"},{"startTime":1761.558,"endTime":1765.518,"body":"if the end goal is to move everybody"},{"startTime":1765.518,"endTime":1770.8580000000002,"body":"to that, because like I just said it,"},{"startTime":1765.518,"endTime":1770.8580000000002,"body":"it creates inefficiencies when you're"},{"startTime":1770.8580000000002,"endTime":1772.933,"body":"switching between two different softwares."},{"startTime":1774.133,"endTime":1774.423,"body":"Yeah."},{"startTime":1775.3580000000002,"endTime":1778.7150000000001,"body":"Kelly says, when you hired, you"},{"startTime":1775.3580000000002,"endTime":1778.7150000000001,"body":"require some sort of accounting"},{"startTime":1778.7150000000001,"endTime":1780.035,"body":"or bookkeeping background."},{"startTime":1780.035,"endTime":1782.165,"body":"What are your thoughts on training"},{"startTime":1780.035,"endTime":1782.165,"body":"someone with no accounting"},{"startTime":1782.165,"endTime":1783.305,"body":"background and training them?"},{"startTime":1783.9250000000002,"endTime":1785.275,"body":"it depends on the role."},{"startTime":1785.275,"endTime":1788.905,"body":"So if I'm hiring for an account"},{"startTime":1785.275,"endTime":1788.905,"body":"manager role, they definitely"},{"startTime":1788.905,"endTime":1790.825,"body":"need an accounting background."},{"startTime":1790.8300000000002,"endTime":1791.1100000000001,"body":"If not."},{"startTime":1792.01,"endTime":1797.14,"body":"Also a degree in accounting because"},{"startTime":1792.01,"endTime":1797.14,"body":"I'm expecting them to be able to do"},{"startTime":1797.14,"endTime":1802.0600000000002,"body":"more complex journal entries, oversee"},{"startTime":1797.14,"endTime":1802.0600000000002,"body":"bookkeeping work, understand the entire"},{"startTime":1802.0600000000002,"endTime":1805.9,"body":"balance sheet, financial statements,"},{"startTime":1802.0600000000002,"endTime":1805.9,"body":"and be able to explain them to clients."},{"startTime":1806.1100000000001,"endTime":1810.953,"body":"So that role definitely requires"},{"startTime":1806.1100000000001,"endTime":1810.953,"body":"experience and probably a degree, unless"},{"startTime":1810.953,"endTime":1815.2730000000001,"body":"they have enough years of experience and"},{"startTime":1810.953,"endTime":1815.2730000000001,"body":"they understand debits and credits and."},{"startTime":1815.448,"endTime":1816.6480000000001,"body":"Like they're self-taught."},{"startTime":1816.678,"endTime":1818.178,"body":"There's the potential for that."},{"startTime":1818.178,"endTime":1820.1280000000002,"body":"But for the most part, that"},{"startTime":1818.178,"endTime":1820.1280000000002,"body":"role requires a degree."},{"startTime":1821.172,"endTime":1823.902,"body":"and experience if I'm hiring a bookkeeper."},{"startTime":1824.161,"endTime":1828.2350000000001,"body":"actually fun fact, both of my bookkeepers"},{"startTime":1824.161,"endTime":1828.2350000000001,"body":"did not come to me with accounting"},{"startTime":1828.2350000000001,"endTime":1832.285,"body":"experience and I've mentored them and put"},{"startTime":1828.2350000000001,"endTime":1832.285,"body":"them through programs that taught them."},{"startTime":1832.285,"endTime":1837.865,"body":"So one program I love to put my team"},{"startTime":1832.285,"endTime":1837.865,"body":"through is become a bookkeeper with"},{"startTime":1837.865,"endTime":1842.6750000000002,"body":"Katie Farrow, because it goes through"},{"startTime":1837.865,"endTime":1842.6750000000002,"body":"Xero and that's what we use in our firm."},{"startTime":1842.6750000000002,"endTime":1844.4550000000002,"body":"in case you didn't know that yet."},{"startTime":1845.9,"endTime":1848.0900000000001,"body":"So that's a really good program"},{"startTime":1845.9,"endTime":1848.0900000000001,"body":"to put your team through."},{"startTime":1848.0900000000001,"endTime":1851.72,"body":"If you're using QuickBooks online,"},{"startTime":1848.0900000000001,"endTime":1851.72,"body":"a program that is really good to put"},{"startTime":1851.7450000000001,"endTime":1857.364,"body":"your team through is either, bookkeeper"},{"startTime":1851.7450000000001,"endTime":1857.364,"body":"Launch or Acadians, QBO programs."},{"startTime":1857.364,"endTime":1859.986,"body":"'cause they have like, practice in them."},{"startTime":1860.4060000000002,"endTime":1861.786,"body":"That's the word I was looking for."},{"startTime":1862.086,"endTime":1864.1860000000001,"body":"So, , yeah, I don't believe that."},{"startTime":1864.501,"endTime":1868.491,"body":"You need experience in bookkeeping"},{"startTime":1864.501,"endTime":1868.491,"body":"to have a good team member."},{"startTime":1868.491,"endTime":1872.2160000000001,"body":"I think more importantly, what is"},{"startTime":1868.491,"endTime":1872.2160000000001,"body":"indicative of a successful team"},{"startTime":1872.2160000000001,"endTime":1875.636,"body":"member is someone who wants to"},{"startTime":1872.2160000000001,"endTime":1875.636,"body":"learn accounting, is willing to"},{"startTime":1875.636,"endTime":1878.536,"body":"grow, and, , is a problem solver."},{"startTime":1879.226,"endTime":1884.2450000000001,"body":"So if they have those attributes than,"},{"startTime":1879.226,"endTime":1884.2450000000001,"body":"I would give it a shot and put them"},{"startTime":1884.2450000000001,"endTime":1888.1750000000002,"body":"through a program instead of like"},{"startTime":1884.2450000000001,"endTime":1888.1750000000002,"body":"having to teach them from scratch."},{"startTime":1888.2350000000001,"endTime":1890.665,"body":"But then you are also gonna"},{"startTime":1888.2350000000001,"endTime":1890.665,"body":"have your own processes."},{"startTime":1891.2350000000001,"endTime":1893.1850000000002,"body":"For how you handle things in your firm."},{"startTime":1893.319,"endTime":1896.786,"body":"so that's gonna be important to build"},{"startTime":1893.319,"endTime":1896.786,"body":"out for that kind of a junior role."},{"startTime":1897.14,"endTime":1901.19,"body":"Ruhi says what should be included in a"},{"startTime":1897.14,"endTime":1901.19,"body":"solid bookkeeping onboarding process."},{"startTime":1902.999,"endTime":1904.949,"body":"let's talk about that."},{"startTime":1905.076,"endTime":1907.6560000000002,"body":"we only have a couple minutes,"},{"startTime":1905.076,"endTime":1907.6560000000002,"body":"so I'll try to condense that."},{"startTime":1907.751,"endTime":1908.231,"body":"but."},{"startTime":1908.3000000000002,"endTime":1912.77,"body":"First and foremost, the onboarding"},{"startTime":1908.3000000000002,"endTime":1912.77,"body":"process is setting expectations."},{"startTime":1912.77,"endTime":1916.7640000000001,"body":"So figuring out like what you need"},{"startTime":1912.77,"endTime":1916.7640000000001,"body":"from the client and giving them like"},{"startTime":1916.7640000000001,"endTime":1920.115,"body":"a heads up, setting the expectations"},{"startTime":1916.7640000000001,"endTime":1920.115,"body":"of how your engagements go."},{"startTime":1920.183,"endTime":1924.471,"body":"our process is pretty fine tuned"},{"startTime":1920.183,"endTime":1924.471,"body":"now of from being in business for"},{"startTime":1924.5910000000001,"endTime":1928.941,"body":"eight years, but at the beginning it"},{"startTime":1924.5910000000001,"endTime":1928.941,"body":"was very hodgepodge and very scary"},{"startTime":1928.941,"endTime":1934.15,"body":"and confusing, and so I understand"},{"startTime":1928.941,"endTime":1934.15,"body":"anyone who is feeling like very"},{"startTime":1934.15,"endTime":1935.625,"body":"nervous about the onboarding piece."},{"startTime":1936.141,"endTime":1941.2710000000002,"body":"I actually have a freebie around"},{"startTime":1936.141,"endTime":1941.2710000000002,"body":"onboarding that is going to be very"},{"startTime":1941.2710000000002,"endTime":1946.3410000000001,"body":"helpful for you, and I think the link"},{"startTime":1941.2710000000002,"endTime":1946.3410000000001,"body":"is ambitious bookkeeper.com/onboarding."},{"startTime":1946.401,"endTime":1950.0910000000001,"body":"And I give you templates and email"},{"startTime":1946.401,"endTime":1950.0910000000001,"body":"templates of like what you're"},{"startTime":1950.0910000000001,"endTime":1951.8310000000001,"body":"gonna ask from for your client."},{"startTime":1951.95,"endTime":1954.69,"body":"and things to keep the"},{"startTime":1951.95,"endTime":1954.69,"body":"onboarding process going."},{"startTime":1954.9,"endTime":1959.19,"body":"Another resource that's really good"},{"startTime":1954.9,"endTime":1959.19,"body":"is we've implemented a system called"},{"startTime":1959.19,"endTime":1964.959,"body":"Content Snare and I put my team through,"},{"startTime":1959.19,"endTime":1964.959,"body":"workflow Queens course that she did"},{"startTime":1964.959,"endTime":1966.6390000000001,"body":"called Effortless Client Requests."},{"startTime":1966.9540000000002,"endTime":1970.284,"body":"So you'll have to go to workflow"},{"startTime":1966.9540000000002,"endTime":1970.284,"body":"queen.com and it'll be on her website."},{"startTime":1970.4180000000001,"endTime":1973.748,"body":"and it, she walks you through exactly"},{"startTime":1970.4180000000001,"endTime":1973.748,"body":"how to set up content snare for"},{"startTime":1973.748,"endTime":1977.151,"body":"onboarding your clients and getting the"},{"startTime":1973.748,"endTime":1977.151,"body":"documents that you need and everything."},{"startTime":1977.151,"endTime":1980.601,"body":"So definitely recommend"},{"startTime":1977.151,"endTime":1980.601,"body":"going and checking that out."},{"startTime":1980.7730000000001,"endTime":1984.313,"body":"Cole, I do these q and as every"},{"startTime":1980.7730000000001,"endTime":1984.313,"body":"month on the last Thursday."},{"startTime":1984.395,"endTime":1986.405,"body":"so definitely subscribe to YouTube."},{"startTime":1986.405,"endTime":1990.155,"body":"So you get alerted or a subscribe to our"},{"startTime":1986.405,"endTime":1990.155,"body":"email list, so you get the Zoom link,"},{"startTime":1990.155,"endTime":1991.9250000000002,"body":"but you're here so you found it somehow."},{"startTime":1993.318,"endTime":1998.0420000000001,"body":"and then Terry says the plan is to put"},{"startTime":1993.318,"endTime":1998.0420000000001,"body":"my daughter partner through her program."},{"startTime":1998.102,"endTime":2000.0520000000001,"body":"Do you have an affiliate link for it?"},{"startTime":2000.191,"endTime":2004.0610000000001,"body":"I don't have an affiliate link for"},{"startTime":2000.191,"endTime":2004.0610000000001,"body":"effortless client requests because"},{"startTime":2004.0610000000001,"endTime":2005.738,"body":"she collaborated with, Brooke."},{"startTime":2006.703,"endTime":2009.193,"body":"And so they have their arrangement."},{"startTime":2009.193,"endTime":2012.919,"body":"It's kind of like my collaboration"},{"startTime":2009.193,"endTime":2012.919,"body":"with Kendra Courtney on, the"},{"startTime":2012.919,"endTime":2014.3290000000002,"body":"Dubsado course that we have."},{"startTime":2014.3290000000002,"endTime":2017.1190000000001,"body":"So if you're interested in"},{"startTime":2014.3290000000002,"endTime":2017.1190000000001,"body":"setting up Dubsado, definitely"},{"startTime":2017.1190000000001,"endTime":2020.0710000000001,"body":"go to Dubsado decoded.com."},{"startTime":2020.371,"endTime":2024.883,"body":"And if you're interested in, content"},{"startTime":2020.371,"endTime":2024.883,"body":"snare, we actually use them both together."},{"startTime":2025.018,"endTime":2029.3980000000001,"body":"so yeah, there's definitely some"},{"startTime":2025.018,"endTime":2029.3980000000001,"body":"courses out there that are worth it."},{"startTime":2030.7530000000002,"endTime":2033.2730000000001,"body":"Yeah, you have questions"},{"startTime":2030.7530000000002,"endTime":2033.2730000000001,"body":"about content snare too."},{"startTime":2033.303,"endTime":2036.5130000000001,"body":"Come to the workshops, Andrea, 'cause"},{"startTime":2033.303,"endTime":2036.5130000000001,"body":"we're gonna be talking about tech"},{"startTime":2036.5430000000001,"endTime":2039.573,"body":"on the second day and I'm gonna"},{"startTime":2036.5430000000001,"endTime":2039.573,"body":"be talking about content snare."},{"startTime":2039.573,"endTime":2041.6580000000001,"body":"So, yes, become a bookkeeper."},{"startTime":2041.718,"endTime":2044.058,"body":"Oh, I do have an affiliate link for that."},{"startTime":2044.1080000000002,"endTime":2046.838,"body":", Will you email me"},{"startTime":2044.1080000000002,"endTime":2046.838,"body":"support@ambitiousbookkeeper.com?"},{"startTime":2047.058,"endTime":2050.718,"body":"I might even have it actually linked"},{"startTime":2047.058,"endTime":2050.718,"body":"on our website under resources."},{"startTime":2050.718,"endTime":2051.714,"body":"So, check that out."},{"startTime":2052.18,"endTime":2054.88,"body":"so I use content snare in"},{"startTime":2052.18,"endTime":2054.88,"body":"conjunction with Dubsado."},{"startTime":2054.88,"endTime":2057.487,"body":"We use Dubsado for, the intake."},{"startTime":2057.487,"endTime":2061.507,"body":"So an inquiry starts out like when people"},{"startTime":2057.487,"endTime":2061.507,"body":"come to our website, they have to fill"},{"startTime":2061.507,"endTime":2063.187,"body":"out a form if they want to book a call."},{"startTime":2063.217,"endTime":2065.437,"body":"'cause I don't just book"},{"startTime":2063.217,"endTime":2065.437,"body":"random calls anymore."},{"startTime":2065.792,"endTime":2068.2219999999998,"body":"And that immediately,"},{"startTime":2065.792,"endTime":2068.2219999999998,"body":"that's a Dubsado form."},{"startTime":2068.2219999999998,"endTime":2070.172,"body":"So it puts them into Dubsado as a lead."},{"startTime":2070.2019999999998,"endTime":2073.292,"body":"Then I invite them to a call"},{"startTime":2070.2019999999998,"endTime":2073.292,"body":"if they look like a good fit."},{"startTime":2073.339,"endTime":2077.149,"body":", and then I do the proposal and engagement"},{"startTime":2073.339,"endTime":2077.149,"body":"letter and first invoice in Dubsado."},{"startTime":2077.209,"endTime":2080.299,"body":"And then from that point, once"},{"startTime":2077.209,"endTime":2080.299,"body":"they pay that first invoice,"},{"startTime":2080.299,"endTime":2084.919,"body":"we have a Zap that triggers the"},{"startTime":2080.299,"endTime":2084.919,"body":"onboarding sequence in content snare."},{"startTime":2084.919,"endTime":2087.049,"body":"And so it's a hundred percent automated."},{"startTime":2087.125,"endTime":2091.466,"body":"once I create a proposal, it's"},{"startTime":2087.125,"endTime":2091.466,"body":"automated, until they fill out."},{"startTime":2091.761,"endTime":2094.791,"body":"All of the content scenario request,"},{"startTime":2091.761,"endTime":2094.791,"body":"which is all of the documents we're gonna"},{"startTime":2094.791,"endTime":2098.961,"body":"need, and then we begin onboarding and"},{"startTime":2094.791,"endTime":2098.961,"body":"it has been an absolute game changer."},{"startTime":2098.961,"endTime":2102.411,"body":"So, that's The short version"},{"startTime":2098.961,"endTime":2102.411,"body":"of our onboarding process."},{"startTime":2102.642,"endTime":2105.624,"body":"come to the workshops if you wanna"},{"startTime":2102.642,"endTime":2105.624,"body":"talk about that more in depth"},{"startTime":2105.6839999999997,"endTime":2106.989,"body":"and, I'd love to see you there."},{"startTime":2107.874,"endTime":2110.551,"body":"The onboarding class,"},{"startTime":2107.874,"endTime":2110.551,"body":"it's just, templates."},{"startTime":2110.671,"endTime":2113.055,"body":"So, it should be on my website too."},{"startTime":2113.115,"endTime":2116.025,"body":"I'm actually, Carrie, I'm not sure"},{"startTime":2113.115,"endTime":2116.025,"body":"if you're referring to the templates"},{"startTime":2116.025,"endTime":2118.605,"body":"that I was talking about or Dubsado."},{"startTime":2118.605,"endTime":2121.515,"body":"Decoded is the Dubsado course."},{"startTime":2121.6349999999998,"endTime":2125.145,"body":"Content snare is the effortless"},{"startTime":2121.6349999999998,"endTime":2125.145,"body":"client request, and that"},{"startTime":2125.145,"endTime":2126.675,"body":"is a workflow queen course."},{"startTime":2126.675,"endTime":2127.785,"body":"So it's on her website."},{"startTime":2127.875,"endTime":2129.8849999999998,"body":"Hopefully that straightens everything out."},{"startTime":2130.844,"endTime":2132.954,"body":"Thank you all so much for"},{"startTime":2130.844,"endTime":2132.954,"body":"bringing your questions."},{"startTime":2132.954,"endTime":2134.244,"body":"I truly appreciate it."},{"startTime":2134.544,"endTime":2137.544,"body":"And just one more little plug, if"},{"startTime":2134.544,"endTime":2137.544,"body":"you weren't here at the beginning."},{"startTime":2137.662,"endTime":2141.954,"body":"we are hosting the Bookkeeping Biz"},{"startTime":2137.662,"endTime":2141.954,"body":"Workshops March 9th through 11th."},{"startTime":2142.082,"endTime":2145.915,"body":"they'll be, they will be"},{"startTime":2142.082,"endTime":2145.915,"body":"at 3:00 PM Pacific every"},{"startTime":2145.915,"endTime":2147.805,"body":"evening for those three days."},{"startTime":2147.89,"endTime":2151.7,"body":"admission is only $37, and I"},{"startTime":2147.89,"endTime":2151.7,"body":"take you through what it takes"},{"startTime":2151.7,"endTime":2153.02,"body":"to start a bookkeeping business."},{"startTime":2153.02,"endTime":2156.2,"body":"We talk about tech Stack"},{"startTime":2153.02,"endTime":2156.2,"body":"for one full session."},{"startTime":2156.795,"endTime":2162.321,"body":"Then we cover, building a business"},{"startTime":2156.795,"endTime":2162.321,"body":"you love and sales, on the final day."},{"startTime":2162.339,"endTime":2166.359,"body":"so the link to get a ticket"},{"startTime":2162.339,"endTime":2166.359,"body":"to the workshops is ambitious"},{"startTime":2166.359,"endTime":2168.249,"body":"bookkeeper.com/workshops."},{"startTime":2168.249,"endTime":2169.629,"body":"Definitely go check it out."},{"startTime":2169.762,"endTime":2173.002,"body":"like I said, we start March"},{"startTime":2169.762,"endTime":2173.002,"body":"9th and we go until the 11th."},{"startTime":2173.032,"endTime":2174.592,"body":"And I would love to see you there."},{"startTime":2174.937,"endTime":2176.0769999999998,"body":"You guys have been amazing."},{"startTime":2176.0769999999998,"endTime":2177.127,"body":"I have to run."},{"startTime":2177.252,"endTime":2180.912,"body":"if you want to catch the"},{"startTime":2177.252,"endTime":2180.912,"body":"replay, it's on YouTube now."},{"startTime":2180.942,"endTime":2184.392,"body":"So I'll talk to you guys later and"},{"startTime":2180.942,"endTime":2184.392,"body":"I hope to see you at the workshops."},{"startTime":2184.632,"endTime":2184.812,"body":"Bye."}]}