Physician's Weekly Podcast

5 Tips To Avoiding Patient Complaints; And Bringing Back The House Call

June 15, 2022 Physician's Weekly
Physician's Weekly Podcast
5 Tips To Avoiding Patient Complaints; And Bringing Back The House Call
Show Notes

Welcome to this episode of Physician’s Weekly podcast. I am your host, Dr. Rachel Giles, from Medicom Medical Publishers, in collaboration with Physician’s Weekly. 

Later in this podcast, we have a riveting conversation with our returning guest who goes by the pseudonym Dr. MedLaw. She is a certified radiologist as well as a lawyer, and she provides 5 essential tips you need to know to avoid getting patient complaints. She provides examples of common mistakes that you will definitely recognize, or if you are like me, may have made yourself. Always a fantastic segment. 

But first, we interview a family physician and the president of Physicians Group of Southeastern Ohio, Dr. Patrick Goggin, about bringing back house calls. When Dr. Patrick Goggin’s grandfather started a primary care practice in Cambridge, Ohio in 1930, the “house call” was a common practice. Recently Dr. Patrick Goggin and his brother Mark, who are both partners of Medical Associates of Cambridge, saw a need to bring back the “house call” and adapt the practice to better serve their senior population. At the time, Medical Associates of Cambridge had just entered a partnership with Agilon health to transform into a new strategy of value-based care that treats the “whole patient, not the disease.” Now, when many of their patients are unable to get in for their regular and annual wellness exams, doctors and nurses make house calls to those who are chronically ill and homebound.

Enjoy listening!