STR Intel
STR Intel is your destination for advice on AirBNB property management from “been there, done that” managers of vacation rentals. Whether you’re currently hosting an AirBNB property or you’re poised to jump into the short term rental management pool, STR Intel will help you avoid the pitfalls and reveal the simplest, smartest ways to maximize income. Hosted by Evan, Phil, and Kilian of Hostē. Managing AirBNB properties is what these guys do every day. Let their in-the-trenches expertise put you ahead of the rest on your road to AirBNB rental success.
STR Intel
How To Communicate Well With AirBNB Guests
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Hostē
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Season 1
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Episode 8
As an AirBNB property manager, managing guest communication can be a real challenge. How you handle guests and how quickly you respond before a guest even arrives sets their expectations for the property. Whether you manage on property or hundreds, you need to have a protocol for what it looks like to communicate with your guests.
We take a multi-step approach to our communication: we begin with an initial email then get more detailed via text as they get closer to the day of their stay. You want your communication to appeal to the widest audience as possible.