{"version":"1.0.0","segments":[{"speaker":"Hannah Clark","startTime":1.68,"endTime":3.27,"body":"Finding product"},{"speaker":"Hannah Clark","startTime":1.68,"endTime":3.27,"body":"market fit can be like"},{"speaker":"Hannah Clark","startTime":3.27,"endTime":6.18,"body":"climbing the tallest mountain"},{"speaker":"Hannah Clark","startTime":3.27,"endTime":6.18,"body":"you've ever seen, only to"},{"speaker":"Hannah Clark","startTime":6.18,"endTime":8.58,"body":"reach the summit and find a"},{"speaker":"Hannah Clark","startTime":6.18,"endTime":8.58,"body":"taller mountain behind it."},{"speaker":"Hannah Clark","startTime":8.88,"endTime":11.19,"body":"The challenge of entering"},{"speaker":"Hannah Clark","startTime":8.88,"endTime":11.19,"body":"that rapid growth stage and"},{"speaker":"Hannah Clark","startTime":11.19,"endTime":14.22,"body":"scaling product delivery is"},{"speaker":"Hannah Clark","startTime":11.19,"endTime":14.22,"body":"multifaceted; it tests your"},{"speaker":"Hannah Clark","startTime":14.22,"endTime":17.07,"body":"organization's processes"},{"speaker":"Hannah Clark","startTime":14.22,"endTime":17.07,"body":"and infrastructure, forces"},{"speaker":"Hannah Clark","startTime":17.07,"endTime":19.44,"body":"you to be ruthless with how"},{"speaker":"Hannah Clark","startTime":17.07,"endTime":19.44,"body":"you prioritize and deploy"},{"speaker":"Hannah Clark","startTime":19.44,"endTime":23.24,"body":"your resources, and demands"},{"speaker":"Hannah Clark","startTime":19.44,"endTime":23.24,"body":"enormous bravery to make bets"},{"speaker":"Hannah Clark","startTime":23.24,"endTime":24.59,"body":"that are never without risk."},{"speaker":"Hannah Clark","startTime":24.98,"endTime":27.65,"body":"But despite all those"},{"speaker":"Hannah Clark","startTime":24.98,"endTime":27.65,"body":"dependencies, there are many"},{"speaker":"Hannah Clark","startTime":27.65,"endTime":28.73,"body":"paths to scale a mountain."},{"speaker":"Hannah Clark","startTime":28.939,"endTime":31.1,"body":"So today we'll be taking"},{"speaker":"Hannah Clark","startTime":28.939,"endTime":31.1,"body":"a look at just one."},{"speaker":"Hannah Clark","startTime":31.5,"endTime":34.17,"body":"My guest today is Amit Shah,"},{"speaker":"Hannah Clark","startTime":31.5,"endTime":34.17,"body":"Chief Operating Officer at"},{"speaker":"Hannah Clark","startTime":34.17,"endTime":36.45,"body":"Virta Health, and what makes"},{"speaker":"Hannah Clark","startTime":34.17,"endTime":36.45,"body":"his perspective especially"},{"speaker":"Hannah Clark","startTime":36.45,"endTime":38.52,"body":"valuable is that he didn't"},{"speaker":"Hannah Clark","startTime":36.45,"endTime":38.52,"body":"come up through traditional"},{"speaker":"Hannah Clark","startTime":38.52,"endTime":39.36,"body":"product management."},{"speaker":"Hannah Clark","startTime":39.57,"endTime":42.15,"body":"He started in operations,"},{"speaker":"Hannah Clark","startTime":39.57,"endTime":42.15,"body":"leading care delivery teams"},{"speaker":"Hannah Clark","startTime":42.15,"endTime":44.37,"body":"before transitioning into"},{"speaker":"Hannah Clark","startTime":42.15,"endTime":44.37,"body":"product five years ago."},{"speaker":"Hannah Clark","startTime":44.76,"endTime":47.19,"body":"That background gives him"},{"speaker":"Hannah Clark","startTime":44.76,"endTime":47.19,"body":"a unique lens on systems"},{"speaker":"Hannah Clark","startTime":47.19,"endTime":49.26,"body":"thinking and cross-functional"},{"speaker":"Hannah Clark","startTime":47.19,"endTime":49.26,"body":"collaboration, which has"},{"speaker":"Hannah Clark","startTime":49.26,"endTime":52.05,"body":"been critical as Virta"},{"speaker":"Hannah Clark","startTime":49.26,"endTime":52.05,"body":"has scaled rapidly while"},{"speaker":"Hannah Clark","startTime":52.05,"endTime":54.12,"body":"tackling one of the trickiest"},{"speaker":"Hannah Clark","startTime":52.05,"endTime":54.12,"body":"challenges in healthcare"},{"speaker":"Hannah Clark","startTime":54.12,"endTime":57.295,"body":"tech—figuring out when to"},{"speaker":"Hannah Clark","startTime":54.12,"endTime":57.295,"body":"use human clinicians and when"},{"speaker":"Hannah Clark","startTime":57.295,"endTime":58.585,"body":"to let AI tools do the work."},{"speaker":"Hannah Clark","startTime":59.005,"endTime":61.075,"body":"You're about to hear how his"},{"speaker":"Hannah Clark","startTime":59.005,"endTime":61.075,"body":"team navigated the journey"},{"speaker":"Hannah Clark","startTime":61.075,"endTime":64.045,"body":"to product market fit, what"},{"speaker":"Hannah Clark","startTime":61.075,"endTime":64.045,"body":"decisions didn't scale well"},{"speaker":"Hannah Clark","startTime":64.224,"endTime":66.415,"body":"and how they're thinking"},{"speaker":"Hannah Clark","startTime":64.224,"endTime":66.415,"body":"about AI, tech debt in"},{"speaker":"Hannah Clark","startTime":66.415,"endTime":67.375,"body":"the next phase of growth."},{"speaker":"Hannah Clark","startTime":67.585,"endTime":68.245,"body":"Let's jump in."},{"speaker":"Hannah Clark","startTime":69.865,"endTime":72.175,"body":"Amit, thank you so much for"},{"speaker":"Hannah Clark","startTime":69.865,"endTime":72.175,"body":"making some time in your busy"},{"speaker":"Hannah Clark","startTime":72.175,"endTime":73.525,"body":"calendar in January for us."},{"speaker":"Amit Shah","startTime":73.8,"endTime":74.7,"body":"Thanks for having me."},{"speaker":"Amit Shah","startTime":74.7,"endTime":75.78,"body":"I'm so excited to be here."},{"speaker":"Hannah Clark","startTime":76.08,"endTime":77.28,"body":"Well, can you"},{"speaker":"Hannah Clark","startTime":76.08,"endTime":77.28,"body":"tell us a little bit about"},{"speaker":"Hannah Clark","startTime":77.28,"endTime":79.11,"body":"your background and how"},{"speaker":"Hannah Clark","startTime":77.28,"endTime":79.11,"body":"you transitioned from an"},{"speaker":"Hannah Clark","startTime":79.11,"endTime":81.33,"body":"operations role into product"},{"speaker":"Hannah Clark","startTime":79.11,"endTime":81.33,"body":"leadership at Virta Health?"},{"speaker":"Amit Shah","startTime":81.54,"endTime":82.02,"body":"Sure."},{"speaker":"Amit Shah","startTime":82.23,"endTime":83.13,"body":"I'll start way back."},{"speaker":"Amit Shah","startTime":83.13,"endTime":84.6,"body":"I'll start somewhat"},{"speaker":"Amit Shah","startTime":83.13,"endTime":84.6,"body":"chronologically."},{"speaker":"Amit Shah","startTime":84.9,"endTime":88.26,"body":"I studied industrial engineering"},{"speaker":"Amit Shah","startTime":84.9,"endTime":88.26,"body":"and so that leads pretty"},{"speaker":"Amit Shah","startTime":88.26,"endTime":89.52,"body":"directly to operations."},{"speaker":"Amit Shah","startTime":89.52,"endTime":91.65,"body":"I spent some time"},{"speaker":"Amit Shah","startTime":89.52,"endTime":91.65,"body":"as a consultant."},{"speaker":"Amit Shah","startTime":91.83,"endTime":93.945,"body":"I started my own"},{"speaker":"Amit Shah","startTime":91.83,"endTime":93.945,"body":"company that made solar"},{"speaker":"Amit Shah","startTime":93.945,"endTime":95.235,"body":"products in rural India."},{"speaker":"Amit Shah","startTime":95.475,"endTime":97.655,"body":"And then I got into very"},{"speaker":"Amit Shah","startTime":95.475,"endTime":97.655,"body":"interested in healthcare"},{"speaker":"Amit Shah","startTime":97.684,"endTime":100.054,"body":"primarily because I loved"},{"speaker":"Amit Shah","startTime":97.684,"endTime":100.054,"body":"working on things that improved"},{"speaker":"Amit Shah","startTime":100.054,"endTime":101.345,"body":"the quality of life for people."},{"speaker":"Amit Shah","startTime":101.835,"endTime":104.354,"body":"Then I worked in value-based"},{"speaker":"Amit Shah","startTime":101.835,"endTime":104.354,"body":"healthcare, starting with"},{"speaker":"Amit Shah","startTime":104.354,"endTime":106.634,"body":"direct primary care, and"},{"speaker":"Amit Shah","startTime":104.354,"endTime":106.634,"body":"then came to Virta about"},{"speaker":"Amit Shah","startTime":106.634,"endTime":107.594,"body":"nine and a half years ago."},{"speaker":"Amit Shah","startTime":107.594,"endTime":109.214,"body":"So I've been at Virta"},{"speaker":"Amit Shah","startTime":107.594,"endTime":109.214,"body":"for about nine and a half"},{"speaker":"Amit Shah","startTime":109.214,"endTime":111.764,"body":"years, and over those years,"},{"speaker":"Amit Shah","startTime":109.214,"endTime":111.764,"body":"again, I started, as you"},{"speaker":"Amit Shah","startTime":111.764,"endTime":112.964,"body":"rightly said, in operations."},{"speaker":"Amit Shah","startTime":112.964,"endTime":115.514,"body":"I was initially leading"},{"speaker":"Amit Shah","startTime":112.964,"endTime":115.514,"body":"care delivery teams."},{"speaker":"Amit Shah","startTime":115.895,"endTime":120.725,"body":"As we have grown at Virta,"},{"speaker":"Amit Shah","startTime":115.895,"endTime":120.725,"body":"our core delivery model is"},{"speaker":"Amit Shah","startTime":120.725,"endTime":123.154,"body":"delivering through our products,"},{"speaker":"Amit Shah","startTime":120.725,"endTime":123.154,"body":"delivering via technology."},{"speaker":"Amit Shah","startTime":123.455,"endTime":126.904,"body":"And so initially I was a partner"},{"speaker":"Amit Shah","startTime":123.455,"endTime":126.904,"body":"to our product development"},{"speaker":"Amit Shah","startTime":126.904,"endTime":129.274,"body":"and delivery teams, and over"},{"speaker":"Amit Shah","startTime":126.904,"endTime":129.274,"body":"the years, I kinda got more"},{"speaker":"Amit Shah","startTime":129.274,"endTime":130.295,"body":"and more involved there."},{"speaker":"Amit Shah","startTime":130.295,"endTime":132.154,"body":"And then about"},{"speaker":"Amit Shah","startTime":130.295,"endTime":132.154,"body":"five years ago now."},{"speaker":"Amit Shah","startTime":132.465,"endTime":135.315,"body":"I was asked to lead the product"},{"speaker":"Amit Shah","startTime":132.465,"endTime":135.315,"body":"development team because a"},{"speaker":"Amit Shah","startTime":135.315,"endTime":138.255,"body":"lot of what we were doing was"},{"speaker":"Amit Shah","startTime":135.315,"endTime":138.255,"body":"stitching together our human"},{"speaker":"Amit Shah","startTime":138.285,"endTime":141.465,"body":"clinician care delivery with"},{"speaker":"Amit Shah","startTime":138.285,"endTime":141.465,"body":"how our product delivered."},{"speaker":"Amit Shah","startTime":141.735,"endTime":143.865,"body":"And so yeah, that's how I"},{"speaker":"Amit Shah","startTime":141.735,"endTime":143.865,"body":"kind of got into product."},{"speaker":"Amit Shah","startTime":144.075,"endTime":146.894,"body":"And just a quick moment on"},{"speaker":"Amit Shah","startTime":144.075,"endTime":146.894,"body":"Virta so people know Virta"},{"speaker":"Amit Shah","startTime":146.894,"endTime":149.295,"body":"is on a mission to reverse"},{"speaker":"Amit Shah","startTime":146.894,"endTime":149.295,"body":"metabolic disease in a billion"},{"speaker":"Amit Shah","startTime":149.295,"endTime":152.954,"body":"people, which includes diabetes,"},{"speaker":"Amit Shah","startTime":149.295,"endTime":152.954,"body":"obesity, pre-diabetes, and"},{"speaker":"Amit Shah","startTime":153.015,"endTime":155.355,"body":"we deliver all of our care"},{"speaker":"Amit Shah","startTime":153.015,"endTime":155.355,"body":"completely, virtually."},{"speaker":"Amit Shah","startTime":155.355,"endTime":156.975,"body":"We're a full metabolic"},{"speaker":"Amit Shah","startTime":155.355,"endTime":156.975,"body":"disease clinic."},{"speaker":"Amit Shah","startTime":157.55,"endTime":160.78,"body":"What we do is incredibly unique"},{"speaker":"Amit Shah","startTime":157.55,"endTime":160.78,"body":"because we're personalizing"},{"speaker":"Amit Shah","startTime":160.78,"endTime":163.93,"body":"biology and nutrition in order"},{"speaker":"Amit Shah","startTime":160.78,"endTime":163.93,"body":"to heal people's metabolism."},{"speaker":"Hannah Clark","startTime":164.38,"endTime":166.63,"body":"Well, that's"},{"speaker":"Hannah Clark","startTime":164.38,"endTime":166.63,"body":"very fantastic and always"},{"speaker":"Hannah Clark","startTime":166.63,"endTime":168.04,"body":"a very noble mission."},{"speaker":"Hannah Clark","startTime":168.28,"endTime":169.9,"body":"I know that's something"},{"speaker":"Hannah Clark","startTime":168.28,"endTime":169.9,"body":"that affects a lot of"},{"speaker":"Hannah Clark","startTime":169.96,"endTime":171.07,"body":"families and their lives."},{"speaker":"Hannah Clark","startTime":171.07,"endTime":173.62,"body":"So, very excited to have you"},{"speaker":"Hannah Clark","startTime":171.07,"endTime":173.62,"body":"on to talk a little bit more"},{"speaker":"Hannah Clark","startTime":173.62,"endTime":176.44,"body":"about the nuts and bolts"},{"speaker":"Hannah Clark","startTime":173.62,"endTime":176.44,"body":"behind the mission, how that's"},{"speaker":"Hannah Clark","startTime":176.44,"endTime":177.37,"body":"kind of going for you now."},{"speaker":"Hannah Clark","startTime":177.61,"endTime":179.65,"body":"But today we're gonna be"},{"speaker":"Hannah Clark","startTime":177.61,"endTime":179.65,"body":"focusing specifically on"},{"speaker":"Hannah Clark","startTime":179.65,"endTime":181.96,"body":"the transition phase from"},{"speaker":"Hannah Clark","startTime":179.65,"endTime":181.96,"body":"a rapid growth to scaled"},{"speaker":"Hannah Clark","startTime":181.96,"endTime":183.52,"body":"product delivery, which is"},{"speaker":"Hannah Clark","startTime":181.96,"endTime":183.52,"body":"kind of right where you're"},{"speaker":"Hannah Clark","startTime":183.52,"endTime":184.585,"body":"finding yourself now at Virta."},{"speaker":"Hannah Clark","startTime":185.2,"endTime":188.59,"body":"So what, in your opinion,"},{"speaker":"Hannah Clark","startTime":185.2,"endTime":188.59,"body":"Amit, does that shift actually"},{"speaker":"Hannah Clark","startTime":188.59,"endTime":190.06,"body":"look like on the ground?"},{"speaker":"Hannah Clark","startTime":190.06,"endTime":192.49,"body":"And what, in your experience,"},{"speaker":"Hannah Clark","startTime":190.06,"endTime":192.49,"body":"what makes this moment"},{"speaker":"Hannah Clark","startTime":192.61,"endTime":193.75,"body":"particularly challenging?"},{"speaker":"Amit Shah","startTime":193.97,"endTime":194.27,"body":"Yes."},{"speaker":"Amit Shah","startTime":194.51,"endTime":196.91,"body":"And just to give people"},{"speaker":"Amit Shah","startTime":194.51,"endTime":196.91,"body":"some context over that"},{"speaker":"Amit Shah","startTime":196.91,"endTime":200.66,"body":"shift, we were both rapid"},{"speaker":"Amit Shah","startTime":196.91,"endTime":200.66,"body":"growth and scaled product"},{"speaker":"Amit Shah","startTime":200.66,"endTime":201.445,"body":"over the last couple years."},{"speaker":"Amit Shah","startTime":202.06,"endTime":204.67,"body":"Last year, for example our"},{"speaker":"Amit Shah","startTime":202.06,"endTime":204.67,"body":"growth rate clocked in at"},{"speaker":"Amit Shah","startTime":204.67,"endTime":208.24,"body":"over 70% year over year and"},{"speaker":"Amit Shah","startTime":204.67,"endTime":208.24,"body":"we're hundreds of millions"},{"speaker":"Amit Shah","startTime":208.24,"endTime":208.99,"body":"of dollars in revenue."},{"speaker":"Amit Shah","startTime":209.26,"endTime":211.48,"body":"And so, and again, won't"},{"speaker":"Amit Shah","startTime":209.26,"endTime":211.48,"body":"share specifics there for a"},{"speaker":"Amit Shah","startTime":211.48,"endTime":214.03,"body":"variety of reasons, but you"},{"speaker":"Amit Shah","startTime":211.48,"endTime":214.03,"body":"can imagine that like, that"},{"speaker":"Amit Shah","startTime":214.03,"endTime":217.48,"body":"is growing really fast and"},{"speaker":"Amit Shah","startTime":214.03,"endTime":217.48,"body":"a, a pretty skilled product."},{"speaker":"Amit Shah","startTime":217.48,"endTime":221.23,"body":"And so that shift has"},{"speaker":"Amit Shah","startTime":217.48,"endTime":221.23,"body":"been, there's so much"},{"speaker":"Amit Shah","startTime":221.23,"endTime":224.44,"body":"happening as part of that"},{"speaker":"Amit Shah","startTime":221.23,"endTime":224.44,"body":"shift on the ground, it"},{"speaker":"Amit Shah","startTime":224.44,"endTime":225.82,"body":"could feel super intense."},{"speaker":"Amit Shah","startTime":226.16,"endTime":228.38,"body":"I've talked to a lot of"},{"speaker":"Amit Shah","startTime":226.16,"endTime":228.38,"body":"teammates and first of all,"},{"speaker":"Amit Shah","startTime":228.38,"endTime":232.1,"body":"just as you scale that often"},{"speaker":"Amit Shah","startTime":228.38,"endTime":232.1,"body":"necessitates just more people,"},{"speaker":"Amit Shah","startTime":232.1,"endTime":234.02,"body":"you know, more squads, more"},{"speaker":"Amit Shah","startTime":232.1,"endTime":234.02,"body":"product development squads,"},{"speaker":"Amit Shah","startTime":234.02,"endTime":236.33,"body":"working on things, different"},{"speaker":"Amit Shah","startTime":234.02,"endTime":236.33,"body":"people coming in to do"},{"speaker":"Amit Shah","startTime":236.33,"endTime":239.75,"body":"things, and so there is a"},{"speaker":"Amit Shah","startTime":236.33,"endTime":239.75,"body":"little bit of figuring out."},{"speaker":"Amit Shah","startTime":240.14,"endTime":243.14,"body":"What the pieces of ownership are"},{"speaker":"Amit Shah","startTime":240.14,"endTime":243.14,"body":"for different people, creating"},{"speaker":"Amit Shah","startTime":243.14,"endTime":246.95,"body":"the right systems and processes"},{"speaker":"Amit Shah","startTime":243.14,"endTime":246.95,"body":"in order for you to be able"},{"speaker":"Amit Shah","startTime":246.95,"endTime":249.98,"body":"to scale what worked at a, at,"},{"speaker":"Amit Shah","startTime":246.95,"endTime":249.98,"body":"you know, at a smaller scale."},{"speaker":"Amit Shah","startTime":249.98,"endTime":252.525,"body":"So, yeah, I mean, I guess"},{"speaker":"Amit Shah","startTime":249.98,"endTime":252.525,"body":"the main thing to share is"},{"speaker":"Amit Shah","startTime":252.525,"endTime":255.165,"body":"that it could feel chaotic"},{"speaker":"Amit Shah","startTime":252.525,"endTime":255.165,"body":"on the ground, and I think"},{"speaker":"Amit Shah","startTime":255.165,"endTime":258.105,"body":"as a leader you have to spend"},{"speaker":"Amit Shah","startTime":255.165,"endTime":258.105,"body":"a fair amount of time with"},{"speaker":"Amit Shah","startTime":258.135,"endTime":260.205,"body":"what is a North star, what"},{"speaker":"Amit Shah","startTime":258.135,"endTime":260.205,"body":"are we trying to achieve?"},{"speaker":"Amit Shah","startTime":260.445,"endTime":262.935,"body":"And then what are the systems,"},{"speaker":"Amit Shah","startTime":260.445,"endTime":262.935,"body":"processes, and organizational"},{"speaker":"Amit Shah","startTime":262.935,"endTime":264.915,"body":"structures we are creating"},{"speaker":"Amit Shah","startTime":262.935,"endTime":264.915,"body":"in order to achieve that."},{"speaker":"Hannah Clark","startTime":265.44,"endTime":266.94,"body":"I wanted to get a"},{"speaker":"Hannah Clark","startTime":265.44,"endTime":266.94,"body":"little bit to what you mentioned"},{"speaker":"Hannah Clark","startTime":266.94,"endTime":268.83,"body":"before about your operations"},{"speaker":"Hannah Clark","startTime":266.94,"endTime":268.83,"body":"background, which I think is"},{"speaker":"Hannah Clark","startTime":268.83,"endTime":271.23,"body":"kind of an ace in the hole"},{"speaker":"Hannah Clark","startTime":268.83,"endTime":271.23,"body":"when it comes to transitioning"},{"speaker":"Hannah Clark","startTime":271.23,"endTime":272.32,"body":"to product leadership."},{"speaker":"Hannah Clark","startTime":272.68,"endTime":275.38,"body":"So how has that kind of"},{"speaker":"Hannah Clark","startTime":272.68,"endTime":275.38,"body":"operations focused or systems"},{"speaker":"Hannah Clark","startTime":275.38,"endTime":277.96,"body":"thinking mindset shaped the"},{"speaker":"Hannah Clark","startTime":275.38,"endTime":277.96,"body":"way that you approach product"},{"speaker":"Hannah Clark","startTime":277.96,"endTime":280.12,"body":"development and especially"},{"speaker":"Hannah Clark","startTime":277.96,"endTime":280.12,"body":"during the scaling phase?"},{"speaker":"Amit Shah","startTime":280.48,"endTime":281.92,"body":"It's a good"},{"speaker":"Amit Shah","startTime":280.48,"endTime":281.92,"body":"question, and I'm actually"},{"speaker":"Amit Shah","startTime":281.92,"endTime":284.32,"body":"grateful that you think"},{"speaker":"Amit Shah","startTime":281.92,"endTime":284.32,"body":"it's a positive, right?"},{"speaker":"Amit Shah","startTime":284.56,"endTime":286.63,"body":"I think oftentimes when you"},{"speaker":"Amit Shah","startTime":284.56,"endTime":286.63,"body":"look at product leaders."},{"speaker":"Amit Shah","startTime":286.96,"endTime":288.73,"body":"There are people that have"},{"speaker":"Amit Shah","startTime":286.96,"endTime":288.73,"body":"grown up in product and I"},{"speaker":"Amit Shah","startTime":288.73,"endTime":291.28,"body":"think there's a lot of value"},{"speaker":"Amit Shah","startTime":288.73,"endTime":291.28,"body":"to that and there's a lot of"},{"speaker":"Amit Shah","startTime":291.28,"endTime":292.42,"body":"knowledge that you get there."},{"speaker":"Amit Shah","startTime":292.69,"endTime":295.45,"body":"I was, as you said, lucky"},{"speaker":"Amit Shah","startTime":292.69,"endTime":295.45,"body":"enough to grow up in operations"},{"speaker":"Amit Shah","startTime":295.66,"endTime":298.45,"body":"and I think there's certain"},{"speaker":"Amit Shah","startTime":295.66,"endTime":298.45,"body":"things around operations"},{"speaker":"Amit Shah","startTime":298.45,"endTime":299.5,"body":"that are really helpful."},{"speaker":"Amit Shah","startTime":299.5,"endTime":302.98,"body":"I think execution excellence"},{"speaker":"Amit Shah","startTime":299.5,"endTime":302.98,"body":"is something that as an"},{"speaker":"Amit Shah","startTime":302.98,"endTime":305.65,"body":"industrial engineering student,"},{"speaker":"Amit Shah","startTime":302.98,"endTime":305.65,"body":"I even studied in school."},{"speaker":"Amit Shah","startTime":305.86,"endTime":308.26,"body":"And so, thinking a lot"},{"speaker":"Amit Shah","startTime":305.86,"endTime":308.26,"body":"about execution excellence,"},{"speaker":"Amit Shah","startTime":308.53,"endTime":311.38,"body":"it breaks down into"},{"speaker":"Amit Shah","startTime":308.53,"endTime":311.38,"body":"being a systems thinker."},{"speaker":"Amit Shah","startTime":311.65,"endTime":313.57,"body":"You know, thinking"},{"speaker":"Amit Shah","startTime":311.65,"endTime":313.57,"body":"about systems being an"},{"speaker":"Amit Shah","startTime":313.57,"endTime":315.16,"body":"analytical decision maker."},{"speaker":"Amit Shah","startTime":315.52,"endTime":319.27,"body":"Prioritizing effectively"},{"speaker":"Amit Shah","startTime":315.52,"endTime":319.27,"body":"at simplifying and then"},{"speaker":"Amit Shah","startTime":319.27,"endTime":320.2,"body":"being a good people leader."},{"speaker":"Amit Shah","startTime":320.2,"endTime":322.48,"body":"I mean, those are the core"},{"speaker":"Amit Shah","startTime":320.2,"endTime":322.48,"body":"things that I think great"},{"speaker":"Amit Shah","startTime":322.48,"endTime":326.95,"body":"operators do, and it turns out"},{"speaker":"Amit Shah","startTime":322.48,"endTime":326.95,"body":"that great product leaders do"},{"speaker":"Amit Shah","startTime":327.04,"endTime":329.08,"body":"many of those same core things."},{"speaker":"Amit Shah","startTime":329.44,"endTime":331.99,"body":"Now, there are other skills, the"},{"speaker":"Amit Shah","startTime":329.44,"endTime":331.99,"body":"approach to doing those things"},{"speaker":"Amit Shah","startTime":331.99,"endTime":333.13,"body":"could be a little bit different."},{"speaker":"Amit Shah","startTime":333.37,"endTime":337.09,"body":"Those are the core skills that"},{"speaker":"Amit Shah","startTime":333.37,"endTime":337.09,"body":"I think have been really able"},{"speaker":"Amit Shah","startTime":337.09,"endTime":340.27,"body":"to translate between operations"},{"speaker":"Amit Shah","startTime":337.09,"endTime":340.27,"body":"and product development."},{"speaker":"Amit Shah","startTime":340.63,"endTime":344.29,"body":"And so when I was making the"},{"speaker":"Amit Shah","startTime":340.63,"endTime":344.29,"body":"transition and I spent the time."},{"speaker":"Amit Shah","startTime":344.635,"endTime":347.065,"body":"When I first was asked to lead"},{"speaker":"Amit Shah","startTime":344.635,"endTime":347.065,"body":"product development reading"},{"speaker":"Amit Shah","startTime":347.065,"endTime":347.965,"body":"books, I read probably."},{"speaker":"Amit Shah","startTime":348.325,"endTime":348.925,"body":"15 books."},{"speaker":"Amit Shah","startTime":348.925,"endTime":351.235,"body":"I listened to many podcasts,"},{"speaker":"Amit Shah","startTime":348.925,"endTime":351.235,"body":"including this one, and"},{"speaker":"Amit Shah","startTime":351.235,"endTime":353.665,"body":"then spoke to other product"},{"speaker":"Amit Shah","startTime":351.235,"endTime":353.665,"body":"leaders, and I repeatedly"},{"speaker":"Amit Shah","startTime":353.665,"endTime":356.815,"body":"was finding that, hey, if"},{"speaker":"Amit Shah","startTime":353.665,"endTime":356.815,"body":"you could think from a system"},{"speaker":"Amit Shah","startTime":356.815,"endTime":360.655,"body":"standpoint, help the team make"},{"speaker":"Amit Shah","startTime":356.815,"endTime":360.655,"body":"analytical decisions, help"},{"speaker":"Amit Shah","startTime":360.655,"endTime":363.325,"body":"the team prioritize based on"},{"speaker":"Amit Shah","startTime":360.655,"endTime":363.325,"body":"those analytical systems and"},{"speaker":"Amit Shah","startTime":363.325,"endTime":366.985,"body":"the systems you've created,"},{"speaker":"Amit Shah","startTime":363.325,"endTime":366.985,"body":"simplify to what is most"},{"speaker":"Amit Shah","startTime":366.985,"endTime":370.105,"body":"important, and then just lead"},{"speaker":"Amit Shah","startTime":366.985,"endTime":370.105,"body":"people as you usually would."},{"speaker":"Amit Shah","startTime":370.405,"endTime":371.76,"body":"That's kind of what"},{"speaker":"Amit Shah","startTime":370.405,"endTime":371.76,"body":"translates best."},{"speaker":"Hannah Clark","startTime":372.34,"endTime":375.01,"body":"When you list"},{"speaker":"Hannah Clark","startTime":372.34,"endTime":375.01,"body":"those five kind of core skills,"},{"speaker":"Hannah Clark","startTime":375.01,"endTime":379.03,"body":"to me, all of them seem like"},{"speaker":"Hannah Clark","startTime":375.01,"endTime":379.03,"body":"very specifically and equally"},{"speaker":"Hannah Clark","startTime":379.18,"endTime":382.03,"body":"important in order to scale"},{"speaker":"Hannah Clark","startTime":379.18,"endTime":382.03,"body":"properly and are all things"},{"speaker":"Hannah Clark","startTime":382.03,"endTime":384.43,"body":"I think all organizations"},{"speaker":"Hannah Clark","startTime":382.03,"endTime":384.43,"body":"really struggle with and"},{"speaker":"Hannah Clark","startTime":384.43,"endTime":385.45,"body":"depending on the department."},{"speaker":"Hannah Clark","startTime":385.45,"endTime":387.31,"body":"So I think it's a no brainer."},{"speaker":"Hannah Clark","startTime":387.31,"endTime":388.21,"body":"It's a great set to have."},{"speaker":"Amit Shah","startTime":388.48,"endTime":390.43,"body":"Just to go back"},{"speaker":"Amit Shah","startTime":388.48,"endTime":390.43,"body":"to your last question on when"},{"speaker":"Amit Shah","startTime":390.43,"endTime":394.06,"body":"you go from rapid growth to"},{"speaker":"Amit Shah","startTime":390.43,"endTime":394.06,"body":"scaled product is, I think"},{"speaker":"Amit Shah","startTime":394.06,"endTime":395.65,"body":"simplicity gets very hard too."},{"speaker":"Amit Shah","startTime":395.65,"endTime":397.96,"body":"So this is the fourth one that"},{"speaker":"Amit Shah","startTime":395.65,"endTime":397.96,"body":"I mentioned, but just to say"},{"speaker":"Amit Shah","startTime":397.96,"endTime":400.66,"body":"it out loud, very early in a"},{"speaker":"Amit Shah","startTime":397.96,"endTime":400.66,"body":"business product market fit."},{"speaker":"Amit Shah","startTime":401.14,"endTime":401.83,"body":"It's very simple."},{"speaker":"Amit Shah","startTime":401.98,"endTime":403.63,"body":"You have to find product"},{"speaker":"Amit Shah","startTime":401.98,"endTime":403.63,"body":"market, you have to know,"},{"speaker":"Amit Shah","startTime":403.9,"endTime":406.0,"body":"and you know, as you're"},{"speaker":"Amit Shah","startTime":403.9,"endTime":406.0,"body":"scaling really rapidly, it's"},{"speaker":"Amit Shah","startTime":406.0,"endTime":406.72,"body":"actually kind of simple."},{"speaker":"Amit Shah","startTime":406.72,"endTime":408.52,"body":"You gotta keep the"},{"speaker":"Amit Shah","startTime":406.72,"endTime":408.52,"body":"train on the track."},{"speaker":"Amit Shah","startTime":408.52,"endTime":410.38,"body":"When you're kind of making"},{"speaker":"Amit Shah","startTime":408.52,"endTime":410.38,"body":"that transition to scaled"},{"speaker":"Amit Shah","startTime":410.38,"endTime":413.08,"body":"product complexity creeps"},{"speaker":"Amit Shah","startTime":410.38,"endTime":413.08,"body":"in a very interesting way."},{"speaker":"Amit Shah","startTime":413.08,"endTime":415.87,"body":"So I'll just add that as"},{"speaker":"Amit Shah","startTime":413.08,"endTime":415.87,"body":"something that today, you"},{"speaker":"Amit Shah","startTime":415.87,"endTime":417.97,"body":"know, as I look back, I'm like,"},{"speaker":"Amit Shah","startTime":415.87,"endTime":417.97,"body":"yeah, that, that resonates."},{"speaker":"Hannah Clark","startTime":418.21,"endTime":419.23,"body":"Okay, well"},{"speaker":"Hannah Clark","startTime":418.21,"endTime":419.23,"body":"you're not gonna get"},{"speaker":"Hannah Clark","startTime":419.23,"endTime":420.22,"body":"away without so easy."},{"speaker":"Hannah Clark","startTime":420.22,"endTime":422.05,"body":"We're gonna have to dive a"},{"speaker":"Hannah Clark","startTime":420.22,"endTime":422.05,"body":"little bit deeper into that."},{"speaker":"Hannah Clark","startTime":422.44,"endTime":424.72,"body":"You've peaked my curiosity,"},{"speaker":"Hannah Clark","startTime":422.44,"endTime":424.72,"body":"so tell me a little bit"},{"speaker":"Hannah Clark","startTime":424.72,"endTime":425.68,"body":"about what that means to you."},{"speaker":"Hannah Clark","startTime":426.025,"endTime":428.515,"body":"I mean, I can kind of surmise,"},{"speaker":"Hannah Clark","startTime":426.025,"endTime":428.515,"body":"but I'm sure that the way that"},{"speaker":"Hannah Clark","startTime":428.515,"endTime":431.275,"body":"I would think about simplicity"},{"speaker":"Hannah Clark","startTime":428.515,"endTime":431.275,"body":"with my frame of reference would"},{"speaker":"Hannah Clark","startTime":431.275,"endTime":433.825,"body":"be very different from yours as"},{"speaker":"Hannah Clark","startTime":431.275,"endTime":433.825,"body":"like, you know, an operations"},{"speaker":"Hannah Clark","startTime":433.825,"endTime":437.455,"body":"person stepping into this"},{"speaker":"Hannah Clark","startTime":433.825,"endTime":437.455,"body":"scenario of having to, you know,"},{"speaker":"Hannah Clark","startTime":437.665,"endTime":439.165,"body":"what is simplicity in your role?"},{"speaker":"Amit Shah","startTime":439.585,"endTime":441.925,"body":"Simplicity"},{"speaker":"Amit Shah","startTime":439.585,"endTime":441.925,"body":"is being able to boil"},{"speaker":"Amit Shah","startTime":441.925,"endTime":449.275,"body":"down all the different"},{"speaker":"Amit Shah","startTime":441.925,"endTime":449.275,"body":"opportunities to priority set."},{"speaker":"Amit Shah","startTime":450.325,"endTime":454.465,"body":"That the team can actually work"},{"speaker":"Amit Shah","startTime":450.325,"endTime":454.465,"body":"on and work on clearly and work"},{"speaker":"Amit Shah","startTime":454.465,"endTime":455.725,"body":"on without getting distracted."},{"speaker":"Amit Shah","startTime":455.725,"endTime":459.475,"body":"And so for us, we're in a"},{"speaker":"Amit Shah","startTime":455.725,"endTime":459.475,"body":"space metabolic health that is"},{"speaker":"Amit Shah","startTime":459.475,"endTime":463.135,"body":"moving incredibly rapidly with"},{"speaker":"Amit Shah","startTime":459.475,"endTime":463.135,"body":"the admin of GLP ones and all."},{"speaker":"Amit Shah","startTime":463.465,"endTime":465.265,"body":"We're very distinctive"},{"speaker":"Amit Shah","startTime":463.465,"endTime":465.265,"body":"in what we do."},{"speaker":"Amit Shah","startTime":465.355,"endTime":469.255,"body":"We have a nutritional lifestyle"},{"speaker":"Amit Shah","startTime":465.355,"endTime":469.255,"body":"intervention that is scaled."},{"speaker":"Amit Shah","startTime":469.555,"endTime":471.715,"body":"Not many other"},{"speaker":"Amit Shah","startTime":469.555,"endTime":471.715,"body":"companies have that."},{"speaker":"Amit Shah","startTime":472.255,"endTime":473.875,"body":"Scaled again,"},{"speaker":"Amit Shah","startTime":472.255,"endTime":473.875,"body":"completely digitally."},{"speaker":"Amit Shah","startTime":474.175,"endTime":476.905,"body":"And so again, when you're at"},{"speaker":"Amit Shah","startTime":474.175,"endTime":476.905,"body":"scaled product, there's the"},{"speaker":"Amit Shah","startTime":476.905,"endTime":481.675,"body":"work to just keep the product"},{"speaker":"Amit Shah","startTime":476.905,"endTime":481.675,"body":"delivering at the level and"},{"speaker":"Amit Shah","startTime":481.675,"endTime":484.795,"body":"with the excellence that we"},{"speaker":"Amit Shah","startTime":481.675,"endTime":484.795,"body":"have delivered to date, you"},{"speaker":"Amit Shah","startTime":484.795,"endTime":487.285,"body":"know, all the way back to"},{"speaker":"Amit Shah","startTime":484.795,"endTime":487.285,"body":"our clinical trial in 2015,"},{"speaker":"Amit Shah","startTime":487.285,"endTime":490.435,"body":"like we delivered, really"},{"speaker":"Amit Shah","startTime":487.285,"endTime":490.435,"body":"world changing excellent"},{"speaker":"Amit Shah","startTime":490.435,"endTime":493.765,"body":"results for our patients and"},{"speaker":"Amit Shah","startTime":490.435,"endTime":493.765,"body":"our goal is to do that every"},{"speaker":"Amit Shah","startTime":493.765,"endTime":494.815,"body":"single day, even though we're."},{"speaker":"Amit Shah","startTime":495.565,"endTime":497.935,"body":"Literally hundreds of times"},{"speaker":"Amit Shah","startTime":495.565,"endTime":497.935,"body":"larger than we were there."},{"speaker":"Amit Shah","startTime":498.235,"endTime":499.585,"body":"And so there's a lot"},{"speaker":"Amit Shah","startTime":498.235,"endTime":499.585,"body":"of work in that, right?"},{"speaker":"Amit Shah","startTime":499.585,"endTime":500.365,"body":"Like that doesn't just happen."},{"speaker":"Amit Shah","startTime":500.665,"endTime":502.885,"body":"In addition though, the"},{"speaker":"Amit Shah","startTime":500.665,"endTime":502.885,"body":"market's changing rapidly."},{"speaker":"Amit Shah","startTime":503.095,"endTime":504.805,"body":"There's the advent"},{"speaker":"Amit Shah","startTime":503.095,"endTime":504.805,"body":"of a new drug class."},{"speaker":"Amit Shah","startTime":504.805,"endTime":508.345,"body":"There are other companies"},{"speaker":"Amit Shah","startTime":504.805,"endTime":508.345,"body":"and you know we are a B two"},{"speaker":"Amit Shah","startTime":508.345,"endTime":511.195,"body":"B2C business 'cause that's"},{"speaker":"Amit Shah","startTime":508.345,"endTime":511.195,"body":"how health tech often works."},{"speaker":"Amit Shah","startTime":511.195,"endTime":513.325,"body":"And so, we have different"},{"speaker":"Amit Shah","startTime":511.195,"endTime":513.325,"body":"needs from different clients."},{"speaker":"Amit Shah","startTime":513.535,"endTime":516.025,"body":"So figuring out how to then"},{"speaker":"Amit Shah","startTime":513.535,"endTime":516.025,"body":"prioritize those and then"},{"speaker":"Amit Shah","startTime":516.025,"endTime":518.065,"body":"simplify those down to, Hey,"},{"speaker":"Amit Shah","startTime":516.025,"endTime":518.065,"body":"what are the things that"},{"speaker":"Amit Shah","startTime":518.065,"endTime":519.505,"body":"feed into that same core?"},{"speaker":"Amit Shah","startTime":519.745,"endTime":521.815,"body":"And what are the things that"},{"speaker":"Amit Shah","startTime":519.745,"endTime":521.815,"body":"we might wanna carve out and"},{"speaker":"Amit Shah","startTime":521.815,"endTime":524.635,"body":"invest in differentially,"},{"speaker":"Amit Shah","startTime":521.815,"endTime":524.635,"body":"invest in separately or not do?"},{"speaker":"Amit Shah","startTime":524.935,"endTime":527.305,"body":"And so that's the type of"},{"speaker":"Amit Shah","startTime":524.935,"endTime":527.305,"body":"simplification that I think"},{"speaker":"Amit Shah","startTime":527.305,"endTime":528.445,"body":"we're, we deal with today."},{"speaker":"Hannah Clark","startTime":528.685,"endTime":529.015,"body":"Okay."},{"speaker":"Hannah Clark","startTime":529.045,"endTime":529.255,"body":"Okay."},{"speaker":"Hannah Clark","startTime":529.255,"endTime":531.925,"body":"I wanted to clarify 'cause"},{"speaker":"Hannah Clark","startTime":529.255,"endTime":531.925,"body":"simplicity, I think you can"},{"speaker":"Hannah Clark","startTime":531.925,"endTime":534.025,"body":"look at it from the user"},{"speaker":"Hannah Clark","startTime":531.925,"endTime":534.025,"body":"perspective or internal"},{"speaker":"Hannah Clark","startTime":534.025,"endTime":537.955,"body":"operations or just to kind of"},{"speaker":"Hannah Clark","startTime":534.025,"endTime":537.955,"body":"set the frame, what's the scope"},{"speaker":"Hannah Clark","startTime":537.955,"endTime":538.765,"body":"of what we're talking about?"},{"speaker":"Hannah Clark","startTime":539.14,"endTime":541.75,"body":"Okay, so I wanna move on a"},{"speaker":"Hannah Clark","startTime":539.14,"endTime":541.75,"body":"little bit 'cause I'm curious"},{"speaker":"Hannah Clark","startTime":541.75,"endTime":544.93,"body":"about the really interesting"},{"speaker":"Hannah Clark","startTime":541.75,"endTime":544.93,"body":"aspect of Virta, which is"},{"speaker":"Hannah Clark","startTime":544.96,"endTime":547.15,"body":"how do you use clinicians"},{"speaker":"Hannah Clark","startTime":544.96,"endTime":547.15,"body":"for care delivery versus"},{"speaker":"Hannah Clark","startTime":547.15,"endTime":548.44,"body":"when to go fully digital?"},{"speaker":"Hannah Clark","startTime":548.68,"endTime":551.53,"body":"And you kind of got this"},{"speaker":"Hannah Clark","startTime":548.68,"endTime":551.53,"body":"marriage of, it seems like both"},{"speaker":"Hannah Clark","startTime":551.53,"endTime":554.17,"body":"of these things happening at"},{"speaker":"Hannah Clark","startTime":551.53,"endTime":554.17,"body":"once with this, your product."},{"speaker":"Hannah Clark","startTime":554.59,"endTime":557.35,"body":"So can you walk us through"},{"speaker":"Hannah Clark","startTime":554.59,"endTime":557.35,"body":"how do you design that balance"},{"speaker":"Hannah Clark","startTime":557.68,"endTime":559.9,"body":"and what makes it really"},{"speaker":"Hannah Clark","startTime":557.68,"endTime":559.9,"body":"challenging to get that right?"},{"speaker":"Amit Shah","startTime":560.2,"endTime":560.74,"body":"Yes."},{"speaker":"Amit Shah","startTime":561.16,"endTime":564.46,"body":"So much of the magic of"},{"speaker":"Amit Shah","startTime":561.16,"endTime":564.46,"body":"Virta and our product"},{"speaker":"Amit Shah","startTime":564.46,"endTime":565.0,"body":"and our delivery."},{"speaker":"Amit Shah","startTime":565.57,"endTime":568.57,"body":"Is figuring out when"},{"speaker":"Amit Shah","startTime":565.57,"endTime":568.57,"body":"to use technology."},{"speaker":"Amit Shah","startTime":568.57,"endTime":571.78,"body":"And I use technology in its"},{"speaker":"Amit Shah","startTime":568.57,"endTime":571.78,"body":"broadest sense, AI, automation,"},{"speaker":"Amit Shah","startTime":572.11,"endTime":575.29,"body":"et cetera, ML models that drive"},{"speaker":"Amit Shah","startTime":572.11,"endTime":575.29,"body":"that automation, et cetera."},{"speaker":"Amit Shah","startTime":575.59,"endTime":579.16,"body":"And when to use clinicians and"},{"speaker":"Amit Shah","startTime":575.59,"endTime":579.16,"body":"people, you know, just to state"},{"speaker":"Amit Shah","startTime":579.16,"endTime":581.08,"body":"that some of our results are,"},{"speaker":"Amit Shah","startTime":579.16,"endTime":581.08,"body":"you know, we have an average"},{"speaker":"Amit Shah","startTime":581.08,"endTime":583.01,"body":"of 10% weight loss at one year."},{"speaker":"Amit Shah","startTime":583.01,"endTime":585.98,"body":"We significantly reduce the"},{"speaker":"Amit Shah","startTime":583.01,"endTime":585.98,"body":"risk of heart attack and death."},{"speaker":"Amit Shah","startTime":586.565,"endTime":589.42,"body":"And the reason I share those"},{"speaker":"Amit Shah","startTime":586.565,"endTime":589.42,"body":"out results is because these"},{"speaker":"Amit Shah","startTime":589.42,"endTime":592.06,"body":"are real in the flesh results."},{"speaker":"Amit Shah","startTime":592.329,"endTime":594.939,"body":"It's not like, oh, like, you"},{"speaker":"Amit Shah","startTime":592.329,"endTime":594.939,"body":"know, people are clicking"},{"speaker":"Amit Shah","startTime":594.939,"endTime":595.719,"body":"more on their phone."},{"speaker":"Amit Shah","startTime":595.77,"endTime":595.92,"body":"No."},{"speaker":"Amit Shah","startTime":595.92,"endTime":598.17,"body":"This is, people are"},{"speaker":"Amit Shah","startTime":595.92,"endTime":598.17,"body":"making lifestyle change"},{"speaker":"Amit Shah","startTime":598.17,"endTime":600.51,"body":"that is improving their"},{"speaker":"Amit Shah","startTime":598.17,"endTime":600.51,"body":"overall metabolic health."},{"speaker":"Amit Shah","startTime":600.51,"endTime":602.42,"body":"That's improving their"},{"speaker":"Amit Shah","startTime":600.51,"endTime":602.42,"body":"life and their lifespan."},{"speaker":"Amit Shah","startTime":602.869,"endTime":606.229,"body":"And so that magic that"},{"speaker":"Amit Shah","startTime":602.869,"endTime":606.229,"body":"figuring out is incredibly"},{"speaker":"Amit Shah","startTime":606.229,"endTime":607.04,"body":"important to us."},{"speaker":"Amit Shah","startTime":607.369,"endTime":610.339,"body":"One of the systems that I"},{"speaker":"Amit Shah","startTime":607.369,"endTime":610.339,"body":"rely on is that North Star."},{"speaker":"Amit Shah","startTime":610.67,"endTime":612.979,"body":"We are here to"},{"speaker":"Amit Shah","startTime":610.67,"endTime":612.979,"body":"deliver that outcome."},{"speaker":"Amit Shah","startTime":613.64,"endTime":615.349,"body":"That outcome is"},{"speaker":"Amit Shah","startTime":613.64,"endTime":615.349,"body":"very clear to us."},{"speaker":"Amit Shah","startTime":615.349,"endTime":616.819,"body":"It's the metabolic"},{"speaker":"Amit Shah","startTime":615.349,"endTime":616.819,"body":"health improvement."},{"speaker":"Amit Shah","startTime":617.03,"endTime":618.38,"body":"And by the way, you"},{"speaker":"Amit Shah","startTime":617.03,"endTime":618.38,"body":"can measure that."},{"speaker":"Amit Shah","startTime":618.74,"endTime":622.219,"body":"You can measure that we are"},{"speaker":"Amit Shah","startTime":618.74,"endTime":622.219,"body":"asking our patients to provide"},{"speaker":"Amit Shah","startTime":622.219,"endTime":623.87,"body":"us biomarkers on a daily basis."},{"speaker":"Amit Shah","startTime":623.87,"endTime":626.839,"body":"Weight, you know,"},{"speaker":"Amit Shah","startTime":623.87,"endTime":626.839,"body":"ketones, glucose, blood"},{"speaker":"Amit Shah","startTime":626.839,"endTime":627.56,"body":"pressure, et cetera."},{"speaker":"Amit Shah","startTime":627.92,"endTime":630.17,"body":"And so we can see that"},{"speaker":"Amit Shah","startTime":627.92,"endTime":630.17,"body":"improvement regularly."},{"speaker":"Amit Shah","startTime":630.17,"endTime":632.93,"body":"And because we have such a"},{"speaker":"Amit Shah","startTime":630.17,"endTime":632.93,"body":"clear North star, which is,"},{"speaker":"Amit Shah","startTime":632.93,"endTime":636.439,"body":"Hey, we need to see these"},{"speaker":"Amit Shah","startTime":632.93,"endTime":636.439,"body":"numbers improving, it makes it"},{"speaker":"Amit Shah","startTime":636.439,"endTime":639.29,"body":"a little bit easier to figure"},{"speaker":"Amit Shah","startTime":636.439,"endTime":639.29,"body":"out how to best improve them."},{"speaker":"Amit Shah","startTime":639.665,"endTime":642.125,"body":"There's certain things that"},{"speaker":"Amit Shah","startTime":639.665,"endTime":642.125,"body":"even in today's age of AI,"},{"speaker":"Amit Shah","startTime":642.125,"endTime":644.375,"body":"which by the way, we use"},{"speaker":"Amit Shah","startTime":642.125,"endTime":644.375,"body":"machine learning and AI models"},{"speaker":"Amit Shah","startTime":644.375,"endTime":647.435,"body":"extensively at Virta, but"},{"speaker":"Amit Shah","startTime":644.375,"endTime":647.435,"body":"there's certain things that"},{"speaker":"Amit Shah","startTime":647.645,"endTime":651.575,"body":"we still believe clinicians"},{"speaker":"Amit Shah","startTime":647.645,"endTime":651.575,"body":"and humans do best, and those"},{"speaker":"Amit Shah","startTime":651.575,"endTime":655.805,"body":"things are empathy, creativity,"},{"speaker":"Amit Shah","startTime":651.575,"endTime":655.805,"body":"accountability, and complex"},{"speaker":"Amit Shah","startTime":655.805,"endTime":656.765,"body":"clinical decision making."},{"speaker":"Amit Shah","startTime":656.765,"endTime":658.535,"body":"Those are the four things"},{"speaker":"Amit Shah","startTime":656.765,"endTime":658.535,"body":"that we say, Hey, we are"},{"speaker":"Amit Shah","startTime":658.535,"endTime":661.055,"body":"gonna prioritize humans"},{"speaker":"Amit Shah","startTime":658.535,"endTime":661.055,"body":"doing those things."},{"speaker":"Amit Shah","startTime":661.535,"endTime":662.495,"body":"Most other things."},{"speaker":"Amit Shah","startTime":663.005,"endTime":664.625,"body":"Technology and AI"},{"speaker":"Amit Shah","startTime":663.005,"endTime":664.625,"body":"will do better."},{"speaker":"Amit Shah","startTime":664.955,"endTime":668.825,"body":"And so our frame is generally if"},{"speaker":"Amit Shah","startTime":664.955,"endTime":668.825,"body":"a clinician is doing something"},{"speaker":"Amit Shah","startTime":668.825,"endTime":671.825,"body":"and it doesn't fall into any"},{"speaker":"Amit Shah","startTime":668.825,"endTime":671.825,"body":"of those four buckets, it's"},{"speaker":"Amit Shah","startTime":671.825,"endTime":675.905,"body":"not complex clinical decision"},{"speaker":"Amit Shah","startTime":671.825,"endTime":675.905,"body":"making IE like prescribing a"},{"speaker":"Amit Shah","startTime":675.905,"endTime":678.995,"body":"deprescribing medications and"},{"speaker":"Amit Shah","startTime":675.905,"endTime":678.995,"body":"managing comorbidities and all."},{"speaker":"Amit Shah","startTime":679.355,"endTime":682.625,"body":"Or if it's not emotional"},{"speaker":"Amit Shah","startTime":679.355,"endTime":682.625,"body":"accountability, which is like,"},{"speaker":"Amit Shah","startTime":682.955,"endTime":686.225,"body":"Hey, this is something that"},{"speaker":"Amit Shah","startTime":682.955,"endTime":686.225,"body":"really is helping motivate a"},{"speaker":"Amit Shah","startTime":686.225,"endTime":689.525,"body":"patient because it's driven"},{"speaker":"Amit Shah","startTime":686.225,"endTime":689.525,"body":"by connection, then we should"},{"speaker":"Amit Shah","startTime":689.525,"endTime":691.115,"body":"try to have technology to it."},{"speaker":"Amit Shah","startTime":691.459,"endTime":694.1,"body":"By the way, those same things"},{"speaker":"Amit Shah","startTime":691.459,"endTime":694.1,"body":"that clinicians are good at"},{"speaker":"Amit Shah","startTime":694.1,"endTime":696.38,"body":"are also things that drive"},{"speaker":"Amit Shah","startTime":694.1,"endTime":696.38,"body":"fulfillment for clinicians."},{"speaker":"Amit Shah","startTime":696.68,"endTime":698.63,"body":"So it turns out you have"},{"speaker":"Amit Shah","startTime":696.68,"endTime":698.63,"body":"very fulfilled clinicians"},{"speaker":"Amit Shah","startTime":698.63,"endTime":701.54,"body":"when they could spend their"},{"speaker":"Amit Shah","startTime":698.63,"endTime":701.54,"body":"day being empathetic and"},{"speaker":"Amit Shah","startTime":701.54,"endTime":703.579,"body":"connecting with other humans"},{"speaker":"Amit Shah","startTime":701.54,"endTime":703.579,"body":"and helping 'em solve a"},{"speaker":"Amit Shah","startTime":703.579,"endTime":704.63,"body":"complex clinical problem."},{"speaker":"Amit Shah","startTime":704.99,"endTime":706.43,"body":"And so anyway, that's"},{"speaker":"Amit Shah","startTime":704.99,"endTime":706.43,"body":"how we think about it."},{"speaker":"Amit Shah","startTime":706.43,"endTime":707.66,"body":"That's the frame"},{"speaker":"Amit Shah","startTime":706.43,"endTime":707.66,"body":"that we take where."},{"speaker":"Amit Shah","startTime":708.245,"endTime":711.545,"body":"If it can be done by"},{"speaker":"Amit Shah","startTime":708.245,"endTime":711.545,"body":"technology, both in terms"},{"speaker":"Amit Shah","startTime":711.545,"endTime":715.235,"body":"of driving a better outcome,"},{"speaker":"Amit Shah","startTime":711.545,"endTime":715.235,"body":"and also there's some legal"},{"speaker":"Amit Shah","startTime":715.445,"endTime":718.145,"body":"guidelines around that, if"},{"speaker":"Amit Shah","startTime":715.445,"endTime":718.145,"body":"it can be done by technology,"},{"speaker":"Amit Shah","startTime":718.205,"endTime":719.405,"body":"we should start there."},{"speaker":"Amit Shah","startTime":719.705,"endTime":721.295,"body":"But there's certain things"},{"speaker":"Amit Shah","startTime":719.705,"endTime":721.295,"body":"that we think humans do"},{"speaker":"Amit Shah","startTime":721.295,"endTime":724.775,"body":"better and it allows us to"},{"speaker":"Amit Shah","startTime":721.295,"endTime":724.775,"body":"tee up our clinicians to"},{"speaker":"Amit Shah","startTime":724.775,"endTime":727.89,"body":"be as effective as possible"},{"speaker":"Amit Shah","startTime":724.775,"endTime":727.89,"body":"and delivering that outcome."},{"speaker":"Hannah Clark","startTime":728.484,"endTime":728.875,"body":"Yeah."},{"speaker":"Hannah Clark","startTime":728.905,"endTime":729.175,"body":"Okay."},{"speaker":"Hannah Clark","startTime":729.175,"endTime":729.354,"body":"Yeah."},{"speaker":"Hannah Clark","startTime":729.354,"endTime":730.375,"body":"Talk about fulfilling."},{"speaker":"Hannah Clark","startTime":730.375,"endTime":735.084,"body":"I'm struck by how rewarding it"},{"speaker":"Hannah Clark","startTime":730.375,"endTime":735.084,"body":"must be to really measure the"},{"speaker":"Hannah Clark","startTime":735.084,"endTime":738.805,"body":"success of your platform based"},{"speaker":"Hannah Clark","startTime":735.084,"endTime":738.805,"body":"on the real results of the"},{"speaker":"Hannah Clark","startTime":738.805,"endTime":741.625,"body":"people using it, as well as the"},{"speaker":"Hannah Clark","startTime":738.805,"endTime":741.625,"body":"satisfaction of the clinicians"},{"speaker":"Hannah Clark","startTime":741.625,"endTime":744.775,"body":"who are also interacting with"},{"speaker":"Hannah Clark","startTime":741.625,"endTime":744.775,"body":"their patients through it, but"},{"speaker":"Hannah Clark","startTime":744.775,"endTime":747.025,"body":"also the tremendous amount of"},{"speaker":"Hannah Clark","startTime":744.775,"endTime":747.025,"body":"responsibility everyone must"},{"speaker":"Hannah Clark","startTime":747.025,"endTime":749.515,"body":"feel, making sure that we're"},{"speaker":"Hannah Clark","startTime":747.025,"endTime":749.515,"body":"delivering on that promise,"},{"speaker":"Hannah Clark","startTime":749.515,"endTime":750.869,"body":"that North Star day after day."},{"speaker":"Amit Shah","startTime":751.224,"endTime":751.614,"body":"Yeah."},{"speaker":"Amit Shah","startTime":751.915,"endTime":753.654,"body":"I mean, again I, one of"},{"speaker":"Amit Shah","startTime":751.915,"endTime":753.654,"body":"the, I've been here for"},{"speaker":"Amit Shah","startTime":753.654,"endTime":754.435,"body":"nine and a half years."},{"speaker":"Amit Shah","startTime":755.045,"endTime":758.405,"body":"We are absolutely mission-driven"},{"speaker":"Amit Shah","startTime":755.045,"endTime":758.405,"body":"and that is the thing that"},{"speaker":"Amit Shah","startTime":758.405,"endTime":762.125,"body":"gets me up every morning is"},{"speaker":"Amit Shah","startTime":758.405,"endTime":762.125,"body":"doing better at work literally"},{"speaker":"Amit Shah","startTime":762.125,"endTime":764.855,"body":"means saving more lives and"},{"speaker":"Amit Shah","startTime":762.125,"endTime":764.855,"body":"improving more lives for us."},{"speaker":"Amit Shah","startTime":765.095,"endTime":767.165,"body":"And that's true for every single"},{"speaker":"Amit Shah","startTime":765.095,"endTime":767.165,"body":"person that works at Virta."},{"speaker":"Amit Shah","startTime":767.525,"endTime":770.555,"body":"And it is literally the"},{"speaker":"Amit Shah","startTime":767.525,"endTime":770.555,"body":"fuel that has driven the"},{"speaker":"Amit Shah","startTime":770.765,"endTime":773.345,"body":"both rapid growth and"},{"speaker":"Amit Shah","startTime":770.765,"endTime":773.345,"body":"scaled product phases."},{"speaker":"Amit Shah","startTime":773.345,"endTime":774.635,"body":"You know, that's"},{"speaker":"Amit Shah","startTime":773.345,"endTime":774.635,"body":"been the fuel, so."},{"speaker":"Hannah Clark","startTime":774.905,"endTime":775.745,"body":"Yeah, absolutely."},{"speaker":"Hannah Clark","startTime":775.745,"endTime":776.015,"body":"Wow."},{"speaker":"Hannah Clark","startTime":776.015,"endTime":778.145,"body":"Let's talk about like a,"},{"speaker":"Hannah Clark","startTime":776.015,"endTime":778.145,"body":"just such a privilege and"},{"speaker":"Hannah Clark","startTime":778.145,"endTime":779.135,"body":"such a responsibility."},{"speaker":"Hannah Clark","startTime":779.165,"endTime":779.795,"body":"That's amazing."},{"speaker":"Hannah Clark","startTime":780.095,"endTime":781.385,"body":"Let's get a little bit"},{"speaker":"Hannah Clark","startTime":780.095,"endTime":781.385,"body":"back, more into the"},{"speaker":"Hannah Clark","startTime":781.385,"endTime":782.135,"body":"nuts and bolts here."},{"speaker":"Hannah Clark","startTime":782.449,"endTime":785.239,"body":"As Virta has scaled, so when"},{"speaker":"Hannah Clark","startTime":782.449,"endTime":785.239,"body":"we think about some of the"},{"speaker":"Hannah Clark","startTime":785.239,"endTime":787.91,"body":"earlier decision making, either"},{"speaker":"Hannah Clark","startTime":785.239,"endTime":787.91,"body":"around our architecture or"},{"speaker":"Hannah Clark","startTime":787.91,"endTime":791.479,"body":"processes or team structure,"},{"speaker":"Hannah Clark","startTime":787.91,"endTime":791.479,"body":"what's worked well initially,"},{"speaker":"Hannah Clark","startTime":791.51,"endTime":794.239,"body":"but you've kind of had to lead"},{"speaker":"Hannah Clark","startTime":791.51,"endTime":794.239,"body":"by the wayside as things have"},{"speaker":"Hannah Clark","startTime":794.27,"endTime":795.56,"body":"picked up and you had to scale."},{"speaker":"Amit Shah","startTime":795.979,"endTime":797.089,"body":"You know,"},{"speaker":"Amit Shah","startTime":795.979,"endTime":797.089,"body":"there are two things that"},{"speaker":"Amit Shah","startTime":797.089,"endTime":798.17,"body":"come to mind on this."},{"speaker":"Amit Shah","startTime":798.229,"endTime":801.729,"body":"One thing that has come"},{"speaker":"Amit Shah","startTime":798.229,"endTime":801.729,"body":"to mind has been, I'll use"},{"speaker":"Amit Shah","startTime":801.729,"endTime":803.079,"body":"one org structure example."},{"speaker":"Amit Shah","startTime":803.079,"endTime":806.349,"body":"And so one organizational"},{"speaker":"Amit Shah","startTime":803.079,"endTime":806.349,"body":"structure that worked in"},{"speaker":"Amit Shah","startTime":806.349,"endTime":808.539,"body":"the early days was to have."},{"speaker":"Amit Shah","startTime":808.914,"endTime":813.924,"body":"Product engineering, analytics,"},{"speaker":"Amit Shah","startTime":808.914,"endTime":813.924,"body":"design, they were kind of their"},{"speaker":"Amit Shah","startTime":813.924,"endTime":818.124,"body":"individual expertise areas, and"},{"speaker":"Amit Shah","startTime":813.924,"endTime":818.124,"body":"that's how often things are."},{"speaker":"Amit Shah","startTime":818.124,"endTime":820.584,"body":"You know, there's a eng leader,"},{"speaker":"Amit Shah","startTime":818.124,"endTime":820.584,"body":"there's a product leader,"},{"speaker":"Amit Shah","startTime":820.644,"endTime":822.055,"body":"there's an analytics leader,"},{"speaker":"Amit Shah","startTime":820.644,"endTime":822.055,"body":"there's a design leader."},{"speaker":"Amit Shah","startTime":822.444,"endTime":825.174,"body":"And so our original org"},{"speaker":"Amit Shah","startTime":822.444,"endTime":825.174,"body":"structure was to have those"},{"speaker":"Amit Shah","startTime":825.594,"endTime":829.044,"body":"and to have each of them"},{"speaker":"Amit Shah","startTime":825.594,"endTime":829.044,"body":"have overlapping, but their"},{"speaker":"Amit Shah","startTime":829.044,"endTime":830.185,"body":"own set of priorities."},{"speaker":"Amit Shah","startTime":830.589,"endTime":832.809,"body":"That actually worked when we"},{"speaker":"Amit Shah","startTime":830.589,"endTime":832.809,"body":"were, when it was a smaller"},{"speaker":"Amit Shah","startTime":832.809,"endTime":835.239,"body":"product development team, you"},{"speaker":"Amit Shah","startTime":832.809,"endTime":835.239,"body":"know, it was quite effective."},{"speaker":"Amit Shah","startTime":835.509,"endTime":837.549,"body":"There was engineering excellence"},{"speaker":"Amit Shah","startTime":835.509,"endTime":837.549,"body":"that needed to be created."},{"speaker":"Amit Shah","startTime":837.549,"endTime":839.049,"body":"There's product excellence"},{"speaker":"Amit Shah","startTime":837.549,"endTime":839.049,"body":"that needed to be created."},{"speaker":"Amit Shah","startTime":839.499,"endTime":844.269,"body":"As we scaled and as we, as the"},{"speaker":"Amit Shah","startTime":839.499,"endTime":844.269,"body":"teams grew, that's something"},{"speaker":"Amit Shah","startTime":844.269,"endTime":845.499,"body":"we had to lead by the wayside."},{"speaker":"Amit Shah","startTime":845.799,"endTime":848.589,"body":"We eventually, we organized"},{"speaker":"Amit Shah","startTime":845.799,"endTime":848.589,"body":"into having, now we"},{"speaker":"Amit Shah","startTime":848.589,"endTime":850.029,"body":"still have those guilds."},{"speaker":"Amit Shah","startTime":850.089,"endTime":851.829,"body":"You know, we still have an"},{"speaker":"Amit Shah","startTime":850.089,"endTime":851.829,"body":"engineering guild and there's"},{"speaker":"Amit Shah","startTime":851.829,"endTime":854.169,"body":"engineering excellence"},{"speaker":"Amit Shah","startTime":851.829,"endTime":854.169,"body":"and all, but most of our"},{"speaker":"Amit Shah","startTime":854.169,"endTime":855.844,"body":"engineers are deployed"},{"speaker":"Amit Shah","startTime":854.169,"endTime":855.844,"body":"to what we call a squad."},{"speaker":"Amit Shah","startTime":856.524,"endTime":858.864,"body":"And the squad is a"},{"speaker":"Amit Shah","startTime":856.524,"endTime":858.864,"body":"cross-functional group of"},{"speaker":"Amit Shah","startTime":858.864,"endTime":861.685,"body":"people that are attacking"},{"speaker":"Amit Shah","startTime":858.864,"endTime":861.685,"body":"a business problem."},{"speaker":"Amit Shah","startTime":862.074,"endTime":865.404,"body":"And so that ended up being"},{"speaker":"Amit Shah","startTime":862.074,"endTime":865.404,"body":"a lot more effective as we"},{"speaker":"Amit Shah","startTime":865.404,"endTime":868.284,"body":"were going through rapid"},{"speaker":"Amit Shah","startTime":865.404,"endTime":868.284,"body":"growth and even in this scaled"},{"speaker":"Amit Shah","startTime":868.284,"endTime":872.344,"body":"product phase because that"},{"speaker":"Amit Shah","startTime":868.284,"endTime":872.344,"body":"enables teams to be have"},{"speaker":"Amit Shah","startTime":872.344,"endTime":873.814,"body":"high context on the problem."},{"speaker":"Amit Shah","startTime":874.114,"endTime":877.655,"body":"To have that North Star"},{"speaker":"Amit Shah","startTime":874.114,"endTime":877.655,"body":"as to what they're solving"},{"speaker":"Amit Shah","startTime":877.655,"endTime":880.084,"body":"for, they're solving for"},{"speaker":"Amit Shah","startTime":877.655,"endTime":880.084,"body":"kind of the same thing or"},{"speaker":"Amit Shah","startTime":880.084,"endTime":881.435,"body":"the same set of things."},{"speaker":"Amit Shah","startTime":881.974,"endTime":884.764,"body":"To problem solve more deeply"},{"speaker":"Amit Shah","startTime":881.974,"endTime":884.764,"body":"in the more siloed approach,"},{"speaker":"Amit Shah","startTime":885.004,"endTime":886.564,"body":"you know, then you'd swap"},{"speaker":"Amit Shah","startTime":885.004,"endTime":886.564,"body":"out engineers that were"},{"speaker":"Amit Shah","startTime":886.564,"endTime":888.514,"body":"working on something that"},{"speaker":"Amit Shah","startTime":886.564,"endTime":888.514,"body":"would create its own set of"},{"speaker":"Amit Shah","startTime":888.514,"endTime":889.624,"body":"issues, et cetera, et cetera."},{"speaker":"Amit Shah","startTime":889.894,"endTime":893.224,"body":"So I think that change in"},{"speaker":"Amit Shah","startTime":889.894,"endTime":893.224,"body":"org structure from a little"},{"speaker":"Amit Shah","startTime":893.224,"endTime":896.074,"body":"bit of a, when you're smaller"},{"speaker":"Amit Shah","startTime":893.224,"endTime":896.074,"body":"and before you're rapidly"},{"speaker":"Amit Shah","startTime":896.074,"endTime":897.224,"body":"growing, you can have a."},{"speaker":"Amit Shah","startTime":897.649,"endTime":898.279,"body":"More."},{"speaker":"Amit Shah","startTime":898.609,"endTime":902.019,"body":"It's everybody can kind of swarm"},{"speaker":"Amit Shah","startTime":898.609,"endTime":902.019,"body":"on the same thing to when you"},{"speaker":"Amit Shah","startTime":902.019,"endTime":904.959,"body":"are rapidly scaling and getting"},{"speaker":"Amit Shah","startTime":902.019,"endTime":904.959,"body":"to a scaled product, you do have"},{"speaker":"Amit Shah","startTime":904.959,"endTime":908.139,"body":"to carve out the team and make"},{"speaker":"Amit Shah","startTime":904.959,"endTime":908.139,"body":"sure that each individual squad"},{"speaker":"Amit Shah","startTime":908.139,"endTime":910.929,"body":"has the right cross-functional"},{"speaker":"Amit Shah","startTime":908.139,"endTime":910.929,"body":"capabilities in order to"},{"speaker":"Amit Shah","startTime":910.929,"endTime":911.979,"body":"execute on what they need."},{"speaker":"Amit Shah","startTime":911.979,"endTime":912.789,"body":"So, so that's one."},{"speaker":"Hannah Clark","startTime":913.089,"endTime":914.319,"body":"I just"},{"speaker":"Hannah Clark","startTime":913.089,"endTime":914.319,"body":"wanted to jump in briefly."},{"speaker":"Hannah Clark","startTime":914.319,"endTime":916.449,"body":"I hope I don't derail you, is"},{"speaker":"Hannah Clark","startTime":914.319,"endTime":916.449,"body":"that you touched on something"},{"speaker":"Hannah Clark","startTime":916.449,"endTime":918.699,"body":"that's, I've been thinking"},{"speaker":"Hannah Clark","startTime":916.449,"endTime":918.699,"body":"about a lot in terms of scaling"},{"speaker":"Hannah Clark","startTime":918.699,"endTime":923.529,"body":"as well, which is just the, I"},{"speaker":"Hannah Clark","startTime":918.699,"endTime":923.529,"body":"think it's underestimated the"},{"speaker":"Hannah Clark","startTime":923.769,"endTime":928.254,"body":"weight and I hesitate to say"},{"speaker":"Hannah Clark","startTime":923.769,"endTime":928.254,"body":"issues, but knowledge transfer."},{"speaker":"Hannah Clark","startTime":928.494,"endTime":931.164,"body":"It can be such a huge"},{"speaker":"Hannah Clark","startTime":928.494,"endTime":931.164,"body":"bottleneck, not just between"},{"speaker":"Hannah Clark","startTime":931.164,"endTime":935.364,"body":"teams, between members within"},{"speaker":"Hannah Clark","startTime":931.164,"endTime":935.364,"body":"a team, but as organizations"},{"speaker":"Hannah Clark","startTime":935.364,"endTime":938.484,"body":"scale and you acquire new"},{"speaker":"Hannah Clark","startTime":935.364,"endTime":938.484,"body":"people, you lose older people."},{"speaker":"Hannah Clark","startTime":938.694,"endTime":941.454,"body":"There's this often a"},{"speaker":"Hannah Clark","startTime":938.694,"endTime":941.454,"body":"dysfunctional engine for how"},{"speaker":"Hannah Clark","startTime":941.454,"endTime":944.004,"body":"you do really optimize the"},{"speaker":"Hannah Clark","startTime":941.454,"endTime":944.004,"body":"transfer of knowledge as an"},{"speaker":"Hannah Clark","startTime":944.004,"endTime":945.234,"body":"organization gets larger."},{"speaker":"Hannah Clark","startTime":945.744,"endTime":947.874,"body":"So that's just something"},{"speaker":"Hannah Clark","startTime":945.744,"endTime":947.874,"body":"that's been on my mind and it's"},{"speaker":"Hannah Clark","startTime":947.874,"endTime":951.114,"body":"interesting to kind of hear you"},{"speaker":"Hannah Clark","startTime":947.874,"endTime":951.114,"body":"comment on that and like kind"},{"speaker":"Hannah Clark","startTime":951.114,"endTime":953.425,"body":"of focus on the squad approach"},{"speaker":"Hannah Clark","startTime":951.114,"endTime":953.425,"body":"as being sort of what you found"},{"speaker":"Hannah Clark","startTime":953.425,"endTime":956.364,"body":"to be the most efficient way"},{"speaker":"Hannah Clark","startTime":953.425,"endTime":956.364,"body":"to kind of manage some of that."},{"speaker":"Hannah Clark","startTime":956.665,"endTime":958.165,"body":"I'll let you continue,"},{"speaker":"Hannah Clark","startTime":956.665,"endTime":958.165,"body":"but maybe we can come back"},{"speaker":"Hannah Clark","startTime":958.165,"endTime":960.265,"body":"to this 'cause this is an"},{"speaker":"Hannah Clark","startTime":958.165,"endTime":960.265,"body":"interesting kind of thread."},{"speaker":"Amit Shah","startTime":960.444,"endTime":963.535,"body":"Yeah, I'll comment"},{"speaker":"Amit Shah","startTime":960.444,"endTime":963.535,"body":"on that and say it is definitely"},{"speaker":"Amit Shah","startTime":963.535,"endTime":966.114,"body":"better in the squad approach,"},{"speaker":"Amit Shah","startTime":963.535,"endTime":966.114,"body":"but it is not a solved problem"},{"speaker":"Amit Shah","startTime":966.114,"endTime":969.014,"body":"and it is still something"},{"speaker":"Amit Shah","startTime":966.114,"endTime":969.014,"body":"that we have found and again,"},{"speaker":"Amit Shah","startTime":969.064,"endTime":971.855,"body":"i'll even say this, and it's"},{"speaker":"Amit Shah","startTime":969.064,"endTime":971.855,"body":"both a positive and it's a"},{"speaker":"Amit Shah","startTime":971.855,"endTime":974.904,"body":"positive in terms of humans"},{"speaker":"Amit Shah","startTime":971.855,"endTime":974.904,"body":"and a concern in terms of"},{"speaker":"Amit Shah","startTime":974.904,"endTime":977.964,"body":"organizations, which is certain"},{"speaker":"Amit Shah","startTime":974.904,"endTime":977.964,"body":"individuals are incredible,"},{"speaker":"Amit Shah","startTime":978.204,"endTime":980.934,"body":"which means they hold a"},{"speaker":"Amit Shah","startTime":978.204,"endTime":980.934,"body":"tremendous amount of context"},{"speaker":"Amit Shah","startTime":980.934,"endTime":982.344,"body":"and execute incredibly well."},{"speaker":"Amit Shah","startTime":982.344,"endTime":985.514,"body":"And and if you end up"},{"speaker":"Amit Shah","startTime":982.344,"endTime":985.514,"body":"moving them or they end up"},{"speaker":"Amit Shah","startTime":985.514,"endTime":988.124,"body":"leaving or whatever those"},{"speaker":"Amit Shah","startTime":985.514,"endTime":988.124,"body":"things happen, then you do"},{"speaker":"Amit Shah","startTime":988.124,"endTime":989.594,"body":"lose some of that context."},{"speaker":"Amit Shah","startTime":989.594,"endTime":992.324,"body":"And like, I don't think there's"},{"speaker":"Amit Shah","startTime":989.594,"endTime":992.324,"body":"a. We certainly haven't found"},{"speaker":"Amit Shah","startTime":992.324,"endTime":995.114,"body":"the documentation solution"},{"speaker":"Amit Shah","startTime":992.324,"endTime":995.114,"body":"to that today, but the S"},{"speaker":"Amit Shah","startTime":995.114,"endTime":996.794,"body":"squad model does make it"},{"speaker":"Amit Shah","startTime":995.114,"endTime":996.794,"body":"easier because again, there's"},{"speaker":"Amit Shah","startTime":996.794,"endTime":1000.634,"body":"more consistency in what"},{"speaker":"Amit Shah","startTime":996.794,"endTime":1000.634,"body":"is being worked on and what"},{"speaker":"Amit Shah","startTime":1000.634,"endTime":1002.764,"body":"that outcome needs to be,"},{"speaker":"Amit Shah","startTime":1000.634,"endTime":1002.764,"body":"et cetera, et cetera, so."},{"speaker":"Hannah Clark","startTime":1003.094,"endTime":1003.994,"body":"Yeah, absolutely."},{"speaker":"Hannah Clark","startTime":1004.264,"endTime":1005.524,"body":"I feel like we could"},{"speaker":"Hannah Clark","startTime":1004.264,"endTime":1005.524,"body":"do a whole episode on"},{"speaker":"Hannah Clark","startTime":1005.524,"endTime":1006.754,"body":"just that, but carry on."},{"speaker":"Amit Shah","startTime":1007.924,"endTime":1010.354,"body":"The question that you"},{"speaker":"Amit Shah","startTime":1007.924,"endTime":1010.354,"body":"had asked was around things that"},{"speaker":"Amit Shah","startTime":1010.354,"endTime":1012.814,"body":"kind of didn't scale, or early"},{"speaker":"Amit Shah","startTime":1010.354,"endTime":1012.814,"body":"decisions that didn't scale."},{"speaker":"Amit Shah","startTime":1012.814,"endTime":1016.744,"body":"I think a second one, and"},{"speaker":"Amit Shah","startTime":1012.814,"endTime":1016.744,"body":"I've yet to meet a leader at"},{"speaker":"Amit Shah","startTime":1016.744,"endTime":1020.164,"body":"a company, at a tech company"},{"speaker":"Amit Shah","startTime":1016.744,"endTime":1020.164,"body":"that has picked it right from"},{"speaker":"Amit Shah","startTime":1020.164,"endTime":1021.904,"body":"the start, though I'm sure"},{"speaker":"Amit Shah","startTime":1020.164,"endTime":1021.904,"body":"they exist, I'm just saying"},{"speaker":"Amit Shah","startTime":1021.904,"endTime":1024.244,"body":"I haven't met them yet, which"},{"speaker":"Amit Shah","startTime":1021.904,"endTime":1024.244,"body":"is how we structured our"},{"speaker":"Amit Shah","startTime":1024.244,"endTime":1026.254,"body":"data and eventual analytics."},{"speaker":"Amit Shah","startTime":1026.614,"endTime":1031.114,"body":"Very early on we kind of"},{"speaker":"Amit Shah","startTime":1026.614,"endTime":1031.114,"body":"wanted to be democratized data."},{"speaker":"Amit Shah","startTime":1031.114,"endTime":1034.054,"body":"We put everything in tables"},{"speaker":"Amit Shah","startTime":1031.114,"endTime":1034.054,"body":"and gave a lot of people access"},{"speaker":"Amit Shah","startTime":1034.054,"endTime":1037.204,"body":"to those tables, and that"},{"speaker":"Amit Shah","startTime":1034.054,"endTime":1037.204,"body":"actually worked great early on."},{"speaker":"Amit Shah","startTime":1037.204,"endTime":1040.714,"body":"Again, anybody can pull"},{"speaker":"Amit Shah","startTime":1037.204,"endTime":1040.714,"body":"data and it, as we grew,"},{"speaker":"Amit Shah","startTime":1040.714,"endTime":1042.244,"body":"the tables got messy."},{"speaker":"Amit Shah","startTime":1042.514,"endTime":1044.134,"body":"People were pulling"},{"speaker":"Amit Shah","startTime":1042.514,"endTime":1044.134,"body":"different things."},{"speaker":"Amit Shah","startTime":1044.165,"endTime":1044.674,"body":"They were like."},{"speaker":"Amit Shah","startTime":1045.199,"endTime":1047.329,"body":"We would joke, there were two"},{"speaker":"Amit Shah","startTime":1045.199,"endTime":1047.329,"body":"answers to the same question,"},{"speaker":"Amit Shah","startTime":1047.329,"endTime":1049.189,"body":"depending on who pulled it and"},{"speaker":"Amit Shah","startTime":1047.329,"endTime":1049.189,"body":"how they pulled it, you know?"},{"speaker":"Amit Shah","startTime":1049.489,"endTime":1052.519,"body":"And so we've spent a lot of"},{"speaker":"Amit Shah","startTime":1049.489,"endTime":1052.519,"body":"time and continue to spend"},{"speaker":"Amit Shah","startTime":1052.519,"endTime":1055.459,"body":"a lot of time cleaning that"},{"speaker":"Amit Shah","startTime":1052.519,"endTime":1055.459,"body":"up, making sure that, you"},{"speaker":"Amit Shah","startTime":1055.459,"endTime":1058.889,"body":"know, we revisiting how"},{"speaker":"Amit Shah","startTime":1055.459,"endTime":1058.889,"body":"data gets into those tables,"},{"speaker":"Amit Shah","startTime":1058.889,"endTime":1061.139,"body":"making sure that it's kind"},{"speaker":"Amit Shah","startTime":1058.889,"endTime":1061.139,"body":"of clean from the source."},{"speaker":"Amit Shah","startTime":1061.499,"endTime":1062.639,"body":"That's been an investment."},{"speaker":"Amit Shah","startTime":1063.104,"endTime":1066.539,"body":"Especially, I would say that's"},{"speaker":"Amit Shah","startTime":1063.104,"endTime":1066.539,"body":"more in this when we've gone"},{"speaker":"Amit Shah","startTime":1066.539,"endTime":1069.899,"body":"from into the skilled product"},{"speaker":"Amit Shah","startTime":1066.539,"endTime":1069.899,"body":"phase, in rapid growth phase,"},{"speaker":"Amit Shah","startTime":1069.899,"endTime":1070.62,"body":"that's still happening."},{"speaker":"Amit Shah","startTime":1070.62,"endTime":1072.199,"body":"'cause a lot of new stuff's"},{"speaker":"Amit Shah","startTime":1070.62,"endTime":1072.199,"body":"coming in and by the way"},{"speaker":"Amit Shah","startTime":1072.234,"endTime":1073.304,"body":"I want to be careful."},{"speaker":"Amit Shah","startTime":1073.304,"endTime":1075.014,"body":"I don't want to, I don't want"},{"speaker":"Amit Shah","startTime":1073.304,"endTime":1075.014,"body":"to, I hope we're not outta"},{"speaker":"Amit Shah","startTime":1075.014,"endTime":1077.444,"body":"the rapid growth phase, but"},{"speaker":"Amit Shah","startTime":1075.014,"endTime":1077.444,"body":"we are both a skilled product."},{"speaker":"Amit Shah","startTime":1077.444,"endTime":1079.694,"body":"As I said earlier, we're both a"},{"speaker":"Amit Shah","startTime":1077.444,"endTime":1079.694,"body":"skilled product that is rapidly"},{"speaker":"Amit Shah","startTime":1079.694,"endTime":1082.934,"body":"growing and as we are a more"},{"speaker":"Amit Shah","startTime":1079.694,"endTime":1082.934,"body":"skilled product, we've tried"},{"speaker":"Amit Shah","startTime":1082.934,"endTime":1085.124,"body":"to be intentional about putting"},{"speaker":"Amit Shah","startTime":1082.934,"endTime":1085.124,"body":"those controls in early on."},{"speaker":"Amit Shah","startTime":1085.124,"endTime":1087.194,"body":"What gets into table"},{"speaker":"Amit Shah","startTime":1085.124,"endTime":1087.194,"body":"data tables and how it"},{"speaker":"Amit Shah","startTime":1087.194,"endTime":1088.334,"body":"gets there and whatnot."},{"speaker":"Hannah Clark","startTime":1088.814,"endTime":1089.144,"body":"Right."},{"speaker":"Hannah Clark","startTime":1089.144,"endTime":1091.214,"body":"Well, now that we're into"},{"speaker":"Hannah Clark","startTime":1089.144,"endTime":1091.214,"body":"the data segment of this"},{"speaker":"Hannah Clark","startTime":1091.214,"endTime":1093.194,"body":"episode, let's talk a little"},{"speaker":"Hannah Clark","startTime":1091.214,"endTime":1093.194,"body":"bit about generative AI."},{"speaker":"Hannah Clark","startTime":1093.974,"endTime":1097.724,"body":"As you mentioned before, there"},{"speaker":"Hannah Clark","startTime":1093.974,"endTime":1097.724,"body":"are a few areas in which the"},{"speaker":"Hannah Clark","startTime":1097.724,"endTime":1100.424,"body":"knowledge and the participation"},{"speaker":"Hannah Clark","startTime":1097.724,"endTime":1100.424,"body":"of clinicians really is the best"},{"speaker":"Hannah Clark","startTime":1100.424,"endTime":1102.284,"body":"approach, but then there are"},{"speaker":"Hannah Clark","startTime":1100.424,"endTime":1102.284,"body":"some things that if they don't"},{"speaker":"Hannah Clark","startTime":1102.284,"endTime":1104.504,"body":"fit in those four categories,"},{"speaker":"Hannah Clark","startTime":1102.284,"endTime":1104.504,"body":"it really is best to kind of"},{"speaker":"Hannah Clark","startTime":1104.504,"endTime":1107.714,"body":"outsource it to AI that can"},{"speaker":"Hannah Clark","startTime":1104.504,"endTime":1107.714,"body":"just do it more efficiently and"},{"speaker":"Hannah Clark","startTime":1107.714,"endTime":1110.624,"body":"not, you know, use that people's"},{"speaker":"Hannah Clark","startTime":1107.714,"endTime":1110.624,"body":"precious time on those tasks."},{"speaker":"Hannah Clark","startTime":1110.929,"endTime":1113.389,"body":"But you know, I'm sure that"},{"speaker":"Hannah Clark","startTime":1110.929,"endTime":1113.389,"body":"there's more decision making"},{"speaker":"Hannah Clark","startTime":1113.389,"endTime":1116.57,"body":"that goes into how you integrate"},{"speaker":"Hannah Clark","startTime":1113.389,"endTime":1116.57,"body":"generative AI into the product."},{"speaker":"Hannah Clark","startTime":1116.57,"endTime":1119.719,"body":"So how are you thinking"},{"speaker":"Hannah Clark","startTime":1116.57,"endTime":1119.719,"body":"about integrating AI and the"},{"speaker":"Hannah Clark","startTime":1119.719,"endTime":1122.629,"body":"different kinds of AI into the"},{"speaker":"Hannah Clark","startTime":1119.719,"endTime":1122.629,"body":"product in order to kind of"},{"speaker":"Hannah Clark","startTime":1122.629,"endTime":1123.709,"body":"compliment that human skill set?"},{"speaker":"Amit Shah","startTime":1124.409,"endTime":1125.579,"body":"As I said"},{"speaker":"Amit Shah","startTime":1124.409,"endTime":1125.579,"body":"earlier, a lot of the"},{"speaker":"Amit Shah","startTime":1125.579,"endTime":1126.869,"body":"magic is how we do that."},{"speaker":"Amit Shah","startTime":1127.079,"endTime":1129.869,"body":"And so I'll just say we're"},{"speaker":"Amit Shah","startTime":1127.079,"endTime":1129.869,"body":"constantly iterating on the"},{"speaker":"Amit Shah","startTime":1129.869,"endTime":1133.109,"body":"how here, but a frame that"},{"speaker":"Amit Shah","startTime":1129.869,"endTime":1133.109,"body":"we have used is, first of"},{"speaker":"Amit Shah","startTime":1133.109,"endTime":1138.059,"body":"all, we've been a data and"},{"speaker":"Amit Shah","startTime":1133.109,"endTime":1138.059,"body":"analytically rigorous company"},{"speaker":"Amit Shah","startTime":1138.089,"endTime":1141.179,"body":"from day one, and so before"},{"speaker":"Amit Shah","startTime":1138.089,"endTime":1141.179,"body":"we even talk about generative"},{"speaker":"Amit Shah","startTime":1141.179,"endTime":1145.469,"body":"AI, we have had highly"},{"speaker":"Amit Shah","startTime":1141.179,"endTime":1145.469,"body":"predictive and effective machine"},{"speaker":"Amit Shah","startTime":1145.469,"endTime":1148.649,"body":"learning models for seven or"},{"speaker":"Amit Shah","startTime":1145.469,"endTime":1148.649,"body":"eight years at this point."},{"speaker":"Amit Shah","startTime":1148.979,"endTime":1151.829,"body":"And so one key thing that"},{"speaker":"Amit Shah","startTime":1148.979,"endTime":1151.829,"body":"we often think about is"},{"speaker":"Amit Shah","startTime":1151.829,"endTime":1152.969,"body":"proactive intervention."},{"speaker":"Amit Shah","startTime":1153.314,"endTime":1156.404,"body":"We use machine learning models"},{"speaker":"Amit Shah","startTime":1153.314,"endTime":1156.404,"body":"trained on our proprietary"},{"speaker":"Amit Shah","startTime":1156.404,"endTime":1159.644,"body":"data set of over 200,000"},{"speaker":"Amit Shah","startTime":1156.404,"endTime":1159.644,"body":"patients over 10 years."},{"speaker":"Amit Shah","startTime":1159.974,"endTime":1162.164,"body":"So like literally hundreds"},{"speaker":"Amit Shah","startTime":1159.974,"endTime":1162.164,"body":"of millions of data points."},{"speaker":"Amit Shah","startTime":1162.494,"endTime":1164.024,"body":"And the types of data points"},{"speaker":"Amit Shah","startTime":1162.494,"endTime":1164.024,"body":"that I'm talking about are,"},{"speaker":"Amit Shah","startTime":1164.024,"endTime":1166.634,"body":"as I said earlier, are like"},{"speaker":"Amit Shah","startTime":1164.024,"endTime":1166.634,"body":"blood glucose levels and"},{"speaker":"Amit Shah","startTime":1166.904,"endTime":1167.834,"body":"ketone levels and weight."},{"speaker":"Amit Shah","startTime":1167.834,"endTime":1171.134,"body":"So like objective data"},{"speaker":"Amit Shah","startTime":1167.834,"endTime":1171.134,"body":"points to predict what"},{"speaker":"Amit Shah","startTime":1171.134,"endTime":1174.074,"body":"the next best intervention"},{"speaker":"Amit Shah","startTime":1171.134,"endTime":1174.074,"body":"for a patient might be."},{"speaker":"Amit Shah","startTime":1174.705,"endTime":1177.584,"body":"That's when we predict what"},{"speaker":"Amit Shah","startTime":1174.705,"endTime":1177.584,"body":"the next best intervention is."},{"speaker":"Amit Shah","startTime":1177.824,"endTime":1179.774,"body":"That's often where we're"},{"speaker":"Amit Shah","startTime":1177.824,"endTime":1179.774,"body":"doing some experimentation"},{"speaker":"Amit Shah","startTime":1179.774,"endTime":1182.685,"body":"on should this intervention"},{"speaker":"Amit Shah","startTime":1179.774,"endTime":1182.685,"body":"be delivered by human?"},{"speaker":"Amit Shah","startTime":1183.014,"endTime":1185.294,"body":"Should this intervention"},{"speaker":"Amit Shah","startTime":1183.014,"endTime":1185.294,"body":"be delivered automatically?"},{"speaker":"Amit Shah","startTime":1185.504,"endTime":1187.814,"body":"Should it be delivered"},{"speaker":"Amit Shah","startTime":1185.504,"endTime":1187.814,"body":"by a generative AI tool"},{"speaker":"Amit Shah","startTime":1187.814,"endTime":1188.534,"body":"that we've developed?"},{"speaker":"Amit Shah","startTime":1188.534,"endTime":1190.274,"body":"So I'll come back to"},{"speaker":"Amit Shah","startTime":1188.534,"endTime":1190.274,"body":"generative AI in a second."},{"speaker":"Amit Shah","startTime":1190.604,"endTime":1192.764,"body":"But the first thing I'll say"},{"speaker":"Amit Shah","startTime":1190.604,"endTime":1192.764,"body":"is that we, this proactive"},{"speaker":"Amit Shah","startTime":1192.764,"endTime":1197.264,"body":"intervention system and the"},{"speaker":"Amit Shah","startTime":1192.764,"endTime":1197.264,"body":"set of it's on one, it's"},{"speaker":"Amit Shah","startTime":1197.264,"endTime":1199.395,"body":"the set of machine learning"},{"speaker":"Amit Shah","startTime":1197.264,"endTime":1199.395,"body":"models that we have built"},{"speaker":"Amit Shah","startTime":1199.395,"endTime":1203.114,"body":"around that is a key for us to"},{"speaker":"Amit Shah","startTime":1199.395,"endTime":1203.114,"body":"even know when to intervene."},{"speaker":"Amit Shah","startTime":1203.924,"endTime":1206.084,"body":"The second thing I'll say"},{"speaker":"Amit Shah","startTime":1203.924,"endTime":1206.084,"body":"is, so that's proactive."},{"speaker":"Amit Shah","startTime":1206.084,"endTime":1206.834,"body":"Then there's reactive."},{"speaker":"Amit Shah","startTime":1206.834,"endTime":1208.844,"body":"There's in the moment help"},{"speaker":"Amit Shah","startTime":1206.834,"endTime":1208.844,"body":"where a patient could be"},{"speaker":"Amit Shah","startTime":1208.844,"endTime":1210.074,"body":"coming to us for something."},{"speaker":"Amit Shah","startTime":1210.404,"endTime":1212.274,"body":"And again, as good as your"},{"speaker":"Amit Shah","startTime":1210.404,"endTime":1212.274,"body":"models are, you're not gonna"},{"speaker":"Amit Shah","startTime":1212.274,"endTime":1213.264,"body":"always gonna be able to predict."},{"speaker":"Amit Shah","startTime":1213.534,"endTime":1215.485,"body":"And that is, I think"},{"speaker":"Amit Shah","startTime":1213.534,"endTime":1215.485,"body":"for a lot of the, in the"},{"speaker":"Amit Shah","startTime":1215.485,"endTime":1218.725,"body":"moment help, that's where"},{"speaker":"Amit Shah","startTime":1215.485,"endTime":1218.725,"body":"we found pure generative"},{"speaker":"Amit Shah","startTime":1218.725,"endTime":1220.014,"body":"AI to be very helpful."},{"speaker":"Amit Shah","startTime":1220.195,"endTime":1223.105,"body":"Again, trained on our systems,"},{"speaker":"Amit Shah","startTime":1220.195,"endTime":1223.105,"body":"trained on our data, but"},{"speaker":"Amit Shah","startTime":1223.195,"endTime":1225.565,"body":"we have deployed generative"},{"speaker":"Amit Shah","startTime":1223.195,"endTime":1225.565,"body":"AI for that in the moment."},{"speaker":"Amit Shah","startTime":1225.565,"endTime":1227.365,"body":"Help for that reactive help."},{"speaker":"Amit Shah","startTime":1227.769,"endTime":1231.219,"body":"Where the patient can get"},{"speaker":"Amit Shah","startTime":1227.769,"endTime":1231.219,"body":"an answer in that moment and"},{"speaker":"Amit Shah","startTime":1231.549,"endTime":1233.949,"body":"you know, we can then flag"},{"speaker":"Amit Shah","startTime":1231.549,"endTime":1233.949,"body":"a clinician for follow up"},{"speaker":"Amit Shah","startTime":1234.219,"endTime":1235.509,"body":"if we deem that's necessary."},{"speaker":"Amit Shah","startTime":1235.509,"endTime":1237.219,"body":"So that's kind of how"},{"speaker":"Amit Shah","startTime":1235.509,"endTime":1237.219,"body":"we've thought a little"},{"speaker":"Amit Shah","startTime":1237.219,"endTime":1238.809,"body":"bit about, about AI."},{"speaker":"Amit Shah","startTime":1238.809,"endTime":1240.489,"body":"Now let me talk a little bit"},{"speaker":"Amit Shah","startTime":1238.809,"endTime":1240.489,"body":"more about generative eye."},{"speaker":"Amit Shah","startTime":1240.489,"endTime":1242.889,"body":"There's also, we"},{"speaker":"Amit Shah","startTime":1240.489,"endTime":1242.889,"body":"also have found that."},{"speaker":"Amit Shah","startTime":1243.729,"endTime":1246.999,"body":"We wanna build great"},{"speaker":"Amit Shah","startTime":1243.729,"endTime":1246.999,"body":"trust with our patients."},{"speaker":"Amit Shah","startTime":1247.33,"endTime":1250.6,"body":"And so we are very clear"},{"speaker":"Amit Shah","startTime":1247.33,"endTime":1250.6,"body":"when something is AI driven"},{"speaker":"Amit Shah","startTime":1250.899,"endTime":1252.639,"body":"versus when something"},{"speaker":"Amit Shah","startTime":1250.899,"endTime":1252.639,"body":"is clinician driven."},{"speaker":"Amit Shah","startTime":1252.639,"endTime":1254.92,"body":"I mean, the, one of the deepest"},{"speaker":"Amit Shah","startTime":1252.639,"endTime":1254.92,"body":"things that we have with our"},{"speaker":"Amit Shah","startTime":1254.92,"endTime":1257.35,"body":"patients is that we are, we're"},{"speaker":"Amit Shah","startTime":1254.92,"endTime":1257.35,"body":"working with their health."},{"speaker":"Amit Shah","startTime":1257.59,"endTime":1259.96,"body":"You want them to really trust"},{"speaker":"Amit Shah","startTime":1257.59,"endTime":1259.96,"body":"what, what's coming through."},{"speaker":"Amit Shah","startTime":1260.32,"endTime":1262.24,"body":"And so we try to"},{"speaker":"Amit Shah","startTime":1260.32,"endTime":1262.24,"body":"make that very clear."},{"speaker":"Amit Shah","startTime":1262.24,"endTime":1265.99,"body":"We don't just try to, we do make"},{"speaker":"Amit Shah","startTime":1262.24,"endTime":1265.99,"body":"that very clear and we give them"},{"speaker":"Amit Shah","startTime":1265.99,"endTime":1268.36,"body":"the opportunity to escalate to"},{"speaker":"Amit Shah","startTime":1265.99,"endTime":1268.36,"body":"a clinician or to work with a"},{"speaker":"Amit Shah","startTime":1268.36,"endTime":1269.62,"body":"clinician whenever possible."},{"speaker":"Amit Shah","startTime":1269.86,"endTime":1271.33,"body":"And then the last thing"},{"speaker":"Amit Shah","startTime":1269.86,"endTime":1271.33,"body":"I'll say on this topic"},{"speaker":"Amit Shah","startTime":1271.33,"endTime":1272.23,"body":"is the flip, which is."},{"speaker":"Amit Shah","startTime":1272.529,"endTime":1274.719,"body":"There are certain things I'll"},{"speaker":"Amit Shah","startTime":1272.529,"endTime":1274.719,"body":"go back to like when we know"},{"speaker":"Amit Shah","startTime":1274.719,"endTime":1277.209,"body":"we need to intervene, what's"},{"speaker":"Amit Shah","startTime":1274.719,"endTime":1277.209,"body":"gonna make the most sense?"},{"speaker":"Amit Shah","startTime":1277.209,"endTime":1279.699,"body":"There are certain things that"},{"speaker":"Amit Shah","startTime":1277.209,"endTime":1279.699,"body":"just with all the testing,"},{"speaker":"Amit Shah","startTime":1279.699,"endTime":1281.829,"body":"we know it works better"},{"speaker":"Amit Shah","startTime":1279.699,"endTime":1281.829,"body":"when a human intervenes,"},{"speaker":"Amit Shah","startTime":1282.189,"endTime":1285.609,"body":"and so we again prioritize"},{"speaker":"Amit Shah","startTime":1282.189,"endTime":1285.609,"body":"that for our clinicians."},{"speaker":"Amit Shah","startTime":1285.879,"endTime":1290.259,"body":"They want to help other people"},{"speaker":"Amit Shah","startTime":1285.879,"endTime":1290.259,"body":"be healthier and so what can"},{"speaker":"Amit Shah","startTime":1290.259,"endTime":1291.699,"body":"give them that opportunity?"},{"speaker":"Amit Shah","startTime":1292.074,"endTime":1293.935,"body":"That's the best for them,"},{"speaker":"Amit Shah","startTime":1292.074,"endTime":1293.935,"body":"that's the best for the patient."},{"speaker":"Hannah Clark","startTime":1294.264,"endTime":1295.975,"body":"As you're"},{"speaker":"Hannah Clark","startTime":1294.264,"endTime":1295.975,"body":"telling me how you guys are"},{"speaker":"Hannah Clark","startTime":1296.064,"endTime":1298.165,"body":"thinking about this, something"},{"speaker":"Hannah Clark","startTime":1296.064,"endTime":1298.165,"body":"that really strikes me."},{"speaker":"Hannah Clark","startTime":1298.165,"endTime":1299.725,"body":"I've been doing this show"},{"speaker":"Hannah Clark","startTime":1298.165,"endTime":1299.725,"body":"now for a number of years."},{"speaker":"Hannah Clark","startTime":1300.024,"endTime":1302.004,"body":"When we started doing the"},{"speaker":"Hannah Clark","startTime":1300.024,"endTime":1302.004,"body":"product manager podcast, it"},{"speaker":"Hannah Clark","startTime":1302.004,"endTime":1305.215,"body":"was kind of right at the cusp,"},{"speaker":"Hannah Clark","startTime":1302.004,"endTime":1305.215,"body":"like right before AI really"},{"speaker":"Hannah Clark","startTime":1305.215,"endTime":1306.504,"body":"exploded to what it is today."},{"speaker":"Hannah Clark","startTime":1307.044,"endTime":1310.435,"body":"And I'm noticing when I talk to"},{"speaker":"Hannah Clark","startTime":1307.044,"endTime":1310.435,"body":"you, who's somebody who's been"},{"speaker":"Hannah Clark","startTime":1310.435,"endTime":1313.854,"body":"working in a capacity where"},{"speaker":"Hannah Clark","startTime":1310.435,"endTime":1313.854,"body":"AI, you know, Virta was kind"},{"speaker":"Hannah Clark","startTime":1313.854,"endTime":1316.824,"body":"of using AI, like I'm using"},{"speaker":"Hannah Clark","startTime":1313.854,"endTime":1316.824,"body":"air quotes before, it was cool."},{"speaker":"Hannah Clark","startTime":1317.185,"endTime":1318.834,"body":"And there's a bit of a"},{"speaker":"Hannah Clark","startTime":1317.185,"endTime":1318.834,"body":"difference in terms of"},{"speaker":"Hannah Clark","startTime":1318.834,"endTime":1320.514,"body":"the thought process and."},{"speaker":"Hannah Clark","startTime":1320.874,"endTime":1325.194,"body":"Approach even to what AI looks"},{"speaker":"Hannah Clark","startTime":1320.874,"endTime":1325.194,"body":"like or the effective or ethical"},{"speaker":"Hannah Clark","startTime":1325.194,"endTime":1326.604,"body":"use of AI within a product."},{"speaker":"Hannah Clark","startTime":1326.904,"endTime":1330.684,"body":"For, I think that subset of"},{"speaker":"Hannah Clark","startTime":1326.904,"endTime":1330.684,"body":"folks who have been more, who've"},{"speaker":"Hannah Clark","startTime":1330.684,"endTime":1333.235,"body":"been using it for a long time"},{"speaker":"Hannah Clark","startTime":1330.684,"endTime":1333.235,"body":"and not just because that's the"},{"speaker":"Hannah Clark","startTime":1333.235,"endTime":1335.544,"body":"thing to do now and everybody's"},{"speaker":"Hannah Clark","startTime":1333.235,"endTime":1335.544,"body":"kind of in this rush to figure"},{"speaker":"Hannah Clark","startTime":1335.544,"endTime":1337.644,"body":"out how can we kind of, you"},{"speaker":"Hannah Clark","startTime":1335.544,"endTime":1337.644,"body":"know, retrofit it into our"},{"speaker":"Hannah Clark","startTime":1337.644,"endTime":1340.254,"body":"product or build a new product"},{"speaker":"Hannah Clark","startTime":1337.644,"endTime":1340.254,"body":"that's kind of based on these"},{"speaker":"Hannah Clark","startTime":1340.254,"endTime":1341.959,"body":"new technological capabilities."},{"speaker":"Hannah Clark","startTime":1342.639,"endTime":1345.28,"body":"I wanna prod a little bit on"},{"speaker":"Hannah Clark","startTime":1342.639,"endTime":1345.28,"body":"that because I'm curious if"},{"speaker":"Hannah Clark","startTime":1345.28,"endTime":1350.23,"body":"you've ever thought about how"},{"speaker":"Hannah Clark","startTime":1345.28,"endTime":1350.23,"body":"does your prior experience"},{"speaker":"Hannah Clark","startTime":1350.5,"endTime":1353.8,"body":"using AI in some capacity"},{"speaker":"Hannah Clark","startTime":1350.5,"endTime":1353.8,"body":"or machine learning, do"},{"speaker":"Hannah Clark","startTime":1353.8,"endTime":1356.35,"body":"you think it differentiates"},{"speaker":"Hannah Clark","startTime":1353.8,"endTime":1356.35,"body":"you in terms of how you"},{"speaker":"Hannah Clark","startTime":1356.35,"endTime":1357.67,"body":"think about the technology?"},{"speaker":"Hannah Clark","startTime":1357.995,"endTime":1360.245,"body":"And your approach as you"},{"speaker":"Hannah Clark","startTime":1357.995,"endTime":1360.245,"body":"kind of move forward and like"},{"speaker":"Hannah Clark","startTime":1360.245,"endTime":1361.745,"body":"continue to keep it sustainable?"},{"speaker":"Amit Shah","startTime":1361.985,"endTime":1364.175,"body":"That's a great"},{"speaker":"Amit Shah","startTime":1361.985,"endTime":1364.175,"body":"question and I, and it is"},{"speaker":"Amit Shah","startTime":1364.175,"endTime":1367.39,"body":"interesting for you to say that"},{"speaker":"Amit Shah","startTime":1364.175,"endTime":1367.39,"body":"I love the thinking that we're"},{"speaker":"Amit Shah","startTime":1367.9,"endTime":1370.0,"body":"OG users of of this technology."},{"speaker":"Amit Shah","startTime":1370.0,"endTime":1371.08,"body":"And so I'm gonna use that."},{"speaker":"Amit Shah","startTime":1371.08,"endTime":1372.159,"body":"I'm gonna use that"},{"speaker":"Amit Shah","startTime":1371.08,"endTime":1372.159,"body":"moving forward."},{"speaker":"Amit Shah","startTime":1372.699,"endTime":1373.12,"body":"Yeah."},{"speaker":"Amit Shah","startTime":1373.12,"endTime":1374.5,"body":"I think it has been"},{"speaker":"Amit Shah","startTime":1373.12,"endTime":1374.5,"body":"a frame for us."},{"speaker":"Amit Shah","startTime":1374.5,"endTime":1376.36,"body":"I think we know"},{"speaker":"Amit Shah","startTime":1374.5,"endTime":1376.36,"body":"more than believe."},{"speaker":"Amit Shah","startTime":1376.36,"endTime":1379.12,"body":"We know that one of the"},{"speaker":"Amit Shah","startTime":1376.36,"endTime":1379.12,"body":"most proprietary things"},{"speaker":"Amit Shah","startTime":1379.12,"endTime":1381.85,"body":"we have is our dataset."},{"speaker":"Amit Shah","startTime":1381.85,"endTime":1384.219,"body":"Again, hundreds of"},{"speaker":"Amit Shah","startTime":1381.85,"endTime":1384.219,"body":"thousands of patients over"},{"speaker":"Amit Shah","startTime":1384.219,"endTime":1385.449,"body":"the course of a decade."},{"speaker":"Amit Shah","startTime":1385.8,"endTime":1391.2,"body":"Both objective, subjective and"},{"speaker":"Amit Shah","startTime":1385.8,"endTime":1391.2,"body":"sentiment data that we have."},{"speaker":"Amit Shah","startTime":1391.59,"endTime":1396.36,"body":"And so unleashing machine"},{"speaker":"Amit Shah","startTime":1391.59,"endTime":1396.36,"body":"learning models and training"},{"speaker":"Amit Shah","startTime":1396.36,"endTime":1401.73,"body":"generative AI on our data is a"},{"speaker":"Amit Shah","startTime":1396.36,"endTime":1401.73,"body":"superpower that nobody else has."},{"speaker":"Amit Shah","startTime":1402.06,"endTime":1405.03,"body":"To your point, you could come"},{"speaker":"Amit Shah","startTime":1402.06,"endTime":1405.03,"body":"out tomorrow with a gen AI"},{"speaker":"Amit Shah","startTime":1405.03,"endTime":1409.62,"body":"version of what we do, but"},{"speaker":"Amit Shah","startTime":1405.03,"endTime":1409.62,"body":"because our North Star, to"},{"speaker":"Amit Shah","startTime":1409.62,"endTime":1412.83,"body":"go back to it, is outcomes is"},{"speaker":"Amit Shah","startTime":1409.62,"endTime":1412.83,"body":"metabolic disease reversal."},{"speaker":"Amit Shah","startTime":1413.594,"endTime":1417.734,"body":"We know that pathway for"},{"speaker":"Amit Shah","startTime":1413.594,"endTime":1417.734,"body":"an n equals one individual"},{"speaker":"Amit Shah","startTime":1417.734,"endTime":1419.744,"body":"based on all the data"},{"speaker":"Amit Shah","startTime":1417.734,"endTime":1419.744,"body":"points that we have."},{"speaker":"Amit Shah","startTime":1420.224,"endTime":1423.434,"body":"I view gen AI machine"},{"speaker":"Amit Shah","startTime":1420.224,"endTime":1423.434,"body":"learning models."},{"speaker":"Amit Shah","startTime":1423.434,"endTime":1426.734,"body":"I view all of those as"},{"speaker":"Amit Shah","startTime":1423.434,"endTime":1426.734,"body":"tools, deploying clinicians."},{"speaker":"Amit Shah","startTime":1426.764,"endTime":1429.374,"body":"Those are all tools in"},{"speaker":"Amit Shah","startTime":1426.764,"endTime":1429.374,"body":"the toolkit to drive to"},{"speaker":"Amit Shah","startTime":1429.374,"endTime":1430.664,"body":"the North Star outcome."},{"speaker":"Amit Shah","startTime":1431.204,"endTime":1433.334,"body":"And the more technological"},{"speaker":"Amit Shah","startTime":1431.204,"endTime":1433.334,"body":"tools we get, the more"},{"speaker":"Amit Shah","startTime":1433.334,"endTime":1435.854,"body":"we're gonna use, you know,"},{"speaker":"Amit Shah","startTime":1433.334,"endTime":1435.854,"body":"what's next after Gen AI?"},{"speaker":"Amit Shah","startTime":1435.854,"endTime":1439.214,"body":"I actually don't know, but I"},{"speaker":"Amit Shah","startTime":1435.854,"endTime":1439.214,"body":"believe that we will be able"},{"speaker":"Amit Shah","startTime":1439.214,"endTime":1442.634,"body":"to use it and we will leverage"},{"speaker":"Amit Shah","startTime":1439.214,"endTime":1442.634,"body":"it for that same outcome."},{"speaker":"Amit Shah","startTime":1443.34,"endTime":1445.74,"body":"The thing that again,"},{"speaker":"Amit Shah","startTime":1443.34,"endTime":1445.74,"body":"will be proprietary is our"},{"speaker":"Amit Shah","startTime":1445.74,"endTime":1448.889,"body":"approach and our data set"},{"speaker":"Amit Shah","startTime":1445.74,"endTime":1448.889,"body":"that delivers that approach."},{"speaker":"Hannah Clark","startTime":1449.31,"endTime":1450.03,"body":"Yeah, absolutely."},{"speaker":"Hannah Clark","startTime":1450.03,"endTime":1451.649,"body":"I just had to harp on it"},{"speaker":"Hannah Clark","startTime":1450.03,"endTime":1451.649,"body":"a little bit because I"},{"speaker":"Hannah Clark","startTime":1451.649,"endTime":1454.23,"body":"think it's really nice"},{"speaker":"Hannah Clark","startTime":1451.649,"endTime":1454.23,"body":"to hear, like I'm really"},{"speaker":"Hannah Clark","startTime":1454.23,"endTime":1455.23,"body":"hearing in your voice like."},{"speaker":"Hannah Clark","startTime":1455.789,"endTime":1459.179,"body":"There's a significant"},{"speaker":"Hannah Clark","startTime":1455.789,"endTime":1459.179,"body":"amount of respect for"},{"speaker":"Hannah Clark","startTime":1459.419,"endTime":1460.499,"body":"the data that you have."},{"speaker":"Hannah Clark","startTime":1460.769,"endTime":1463.319,"body":"What kind of responsibility"},{"speaker":"Hannah Clark","startTime":1460.769,"endTime":1463.319,"body":"that is entailed with handling"},{"speaker":"Hannah Clark","startTime":1463.319,"endTime":1465.839,"body":"that correctly and really"},{"speaker":"Hannah Clark","startTime":1463.319,"endTime":1465.839,"body":"focusing on, you know, does"},{"speaker":"Hannah Clark","startTime":1465.839,"endTime":1466.859,"body":"this drive the outcome?"},{"speaker":"Hannah Clark","startTime":1467.219,"endTime":1468.989,"body":"Yeah, I think that it's a"},{"speaker":"Hannah Clark","startTime":1467.219,"endTime":1468.989,"body":"complaint throughout the"},{"speaker":"Hannah Clark","startTime":1468.989,"endTime":1471.739,"body":"industry right now, that there's"},{"speaker":"Hannah Clark","startTime":1468.989,"endTime":1471.739,"body":"a lot of the use of AI for"},{"speaker":"Hannah Clark","startTime":1471.739,"endTime":1474.949,"body":"AI's sake, and sometimes the"},{"speaker":"Hannah Clark","startTime":1471.739,"endTime":1474.949,"body":"deployment of that can feel"},{"speaker":"Hannah Clark","startTime":1474.949,"endTime":1477.859,"body":"a little bit ham fisted or,"},{"speaker":"Hannah Clark","startTime":1474.949,"endTime":1477.859,"body":"and sometimes irresponsible."},{"speaker":"Hannah Clark","startTime":1478.189,"endTime":1481.219,"body":"So it's very heartening"},{"speaker":"Hannah Clark","startTime":1478.189,"endTime":1481.219,"body":"to kind of hear like a"},{"speaker":"Hannah Clark","startTime":1481.219,"endTime":1482.419,"body":"very human, grounded."},{"speaker":"Hannah Clark","startTime":1482.854,"endTime":1485.644,"body":"Way of thinking about AI and"},{"speaker":"Hannah Clark","startTime":1482.854,"endTime":1485.644,"body":"how to use it in products?"},{"speaker":"Amit Shah","startTime":1486.064,"endTime":1486.274,"body":"Yeah."},{"speaker":"Amit Shah","startTime":1486.274,"endTime":1488.104,"body":"I would say our patients"},{"speaker":"Amit Shah","startTime":1486.274,"endTime":1488.104,"body":"come to us to improve their"},{"speaker":"Amit Shah","startTime":1488.104,"endTime":1491.584,"body":"health and our B2B clients"},{"speaker":"Amit Shah","startTime":1488.104,"endTime":1491.584,"body":"hire us to improve the"},{"speaker":"Amit Shah","startTime":1491.584,"endTime":1492.694,"body":"health of their population."},{"speaker":"Amit Shah","startTime":1493.114,"endTime":1495.624,"body":"And so our North stars"},{"speaker":"Amit Shah","startTime":1493.114,"endTime":1495.624,"body":"improve health and we"},{"speaker":"Amit Shah","startTime":1495.624,"endTime":1497.904,"body":"will use all the tools at"},{"speaker":"Amit Shah","startTime":1495.624,"endTime":1497.904,"body":"our disposal to do that."},{"speaker":"Amit Shah","startTime":1498.234,"endTime":1500.574,"body":"And generative AI, don't get"},{"speaker":"Amit Shah","startTime":1498.234,"endTime":1500.574,"body":"me wrong, is an incredible"},{"speaker":"Amit Shah","startTime":1500.574,"endTime":1504.204,"body":"tool that's growing at a"},{"speaker":"Amit Shah","startTime":1500.574,"endTime":1504.204,"body":"breakneck pace, and I do"},{"speaker":"Amit Shah","startTime":1504.204,"endTime":1505.374,"body":"think it helps us do that."},{"speaker":"Amit Shah","startTime":1505.704,"endTime":1509.364,"body":"One of my favorite features"},{"speaker":"Amit Shah","startTime":1505.704,"endTime":1509.364,"body":"in our app is something where"},{"speaker":"Amit Shah","startTime":1509.364,"endTime":1510.744,"body":"you could take a picture of."},{"speaker":"Amit Shah","startTime":1511.269,"endTime":1514.749,"body":"A plate and it'll break down"},{"speaker":"Amit Shah","startTime":1511.269,"endTime":1514.749,"body":"the macronutrients for you."},{"speaker":"Amit Shah","startTime":1515.229,"endTime":1518.049,"body":"And again, this is to go back"},{"speaker":"Amit Shah","startTime":1515.229,"endTime":1518.049,"body":"on all the data that we've"},{"speaker":"Amit Shah","startTime":1518.049,"endTime":1519.669,"body":"had for that individual."},{"speaker":"Amit Shah","startTime":1519.669,"endTime":1523.089,"body":"It'll also say kind of"},{"speaker":"Amit Shah","startTime":1519.669,"endTime":1523.089,"body":"orange, yellow, green as to"},{"speaker":"Amit Shah","startTime":1523.099,"endTime":1525.499,"body":"whether it fits into their"},{"speaker":"Amit Shah","startTime":1523.099,"endTime":1525.499,"body":"lifestyle nutritional plan."},{"speaker":"Amit Shah","startTime":1525.949,"endTime":1529.309,"body":"We couldn't do that whole"},{"speaker":"Amit Shah","startTime":1525.949,"endTime":1529.309,"body":"flow without generative AI."},{"speaker":"Amit Shah","startTime":1529.309,"endTime":1530.424,"body":"It's incredibly powerful."},{"speaker":"Amit Shah","startTime":1531.019,"endTime":1533.839,"body":"That last piece is what"},{"speaker":"Amit Shah","startTime":1531.019,"endTime":1533.839,"body":"makes it, it drives to the"},{"speaker":"Amit Shah","startTime":1533.839,"endTime":1536.089,"body":"outcome we're looking for,"},{"speaker":"Amit Shah","startTime":1533.839,"endTime":1536.089,"body":"which is let's help this"},{"speaker":"Amit Shah","startTime":1536.089,"endTime":1538.399,"body":"person make a decision that's"},{"speaker":"Amit Shah","startTime":1536.089,"endTime":1538.399,"body":"best for them in the moment."},{"speaker":"Hannah Clark","startTime":1538.639,"endTime":1540.109,"body":"You know,"},{"speaker":"Hannah Clark","startTime":1538.639,"endTime":1540.109,"body":"honestly, this approach is a"},{"speaker":"Hannah Clark","startTime":1540.109,"endTime":1541.279,"body":"little bit reminiscent to me."},{"speaker":"Hannah Clark","startTime":1541.549,"endTime":1544.339,"body":"We had a conversation with the"},{"speaker":"Hannah Clark","startTime":1541.549,"endTime":1544.339,"body":"user research lead at Photo"},{"speaker":"Hannah Clark","startTime":1544.339,"endTime":1546.019,"body":"Room a number of months ago."},{"speaker":"Hannah Clark","startTime":1546.379,"endTime":1549.619,"body":"She had a similar kind of"},{"speaker":"Hannah Clark","startTime":1546.379,"endTime":1549.619,"body":"observation in which like user"},{"speaker":"Hannah Clark","startTime":1549.619,"endTime":1552.739,"body":"researchers, I think have been"},{"speaker":"Hannah Clark","startTime":1549.619,"endTime":1552.739,"body":"kind of reluctant to adopt AI."},{"speaker":"Hannah Clark","startTime":1552.739,"endTime":1555.159,"body":"And we're starting to kind"},{"speaker":"Hannah Clark","startTime":1552.739,"endTime":1555.159,"body":"of see a little bit more of"},{"speaker":"Hannah Clark","startTime":1555.159,"endTime":1557.979,"body":"adoption and trust in the"},{"speaker":"Hannah Clark","startTime":1555.159,"endTime":1557.979,"body":"technology now that there's"},{"speaker":"Hannah Clark","startTime":1557.979,"endTime":1559.029,"body":"a little bit more of a clear."},{"speaker":"Hannah Clark","startTime":1559.584,"endTime":1561.234,"body":"Pathway on how to use"},{"speaker":"Hannah Clark","startTime":1559.584,"endTime":1561.234,"body":"those responsibly."},{"speaker":"Hannah Clark","startTime":1561.234,"endTime":1563.934,"body":"And it seems to me the"},{"speaker":"Hannah Clark","startTime":1561.234,"endTime":1563.934,"body":"similarities I'm seeing is"},{"speaker":"Hannah Clark","startTime":1563.934,"endTime":1567.084,"body":"that Virta Health and with some"},{"speaker":"Hannah Clark","startTime":1563.934,"endTime":1567.084,"body":"of these other organizations,"},{"speaker":"Hannah Clark","startTime":1567.354,"endTime":1570.264,"body":"it seems to be a focus on"},{"speaker":"Hannah Clark","startTime":1567.354,"endTime":1570.264,"body":"keeping the AI focused on the"},{"speaker":"Hannah Clark","startTime":1570.264,"endTime":1574.344,"body":"kinds of like large scale data"},{"speaker":"Hannah Clark","startTime":1570.264,"endTime":1574.344,"body":"pattern recognition and like"},{"speaker":"Hannah Clark","startTime":1574.344,"endTime":1576.894,"body":"those kinds of things that"},{"speaker":"Hannah Clark","startTime":1574.344,"endTime":1576.894,"body":"wouldn't be humanly possible"},{"speaker":"Hannah Clark","startTime":1576.894,"endTime":1581.364,"body":"for someone like a clinician to"},{"speaker":"Hannah Clark","startTime":1576.894,"endTime":1581.364,"body":"digest and process and output."},{"speaker":"Hannah Clark","startTime":1581.724,"endTime":1584.244,"body":"Those kinds of things perfectly"},{"speaker":"Hannah Clark","startTime":1581.724,"endTime":1584.244,"body":"make sense that you would"},{"speaker":"Hannah Clark","startTime":1584.274,"endTime":1587.634,"body":"output them to generate AI and"},{"speaker":"Hannah Clark","startTime":1584.274,"endTime":1587.634,"body":"then the aspect of judgment."},{"speaker":"Hannah Clark","startTime":1587.634,"endTime":1589.344,"body":"You know, I feel like at"},{"speaker":"Hannah Clark","startTime":1587.634,"endTime":1589.344,"body":"this point we should all"},{"speaker":"Hannah Clark","startTime":1589.344,"endTime":1592.134,"body":"know that chat GBT doesn't"},{"speaker":"Hannah Clark","startTime":1589.344,"endTime":1592.134,"body":"have the best judgment."},{"speaker":"Hannah Clark","startTime":1592.554,"endTime":1592.614,"body":"Yeah."},{"speaker":"Hannah Clark","startTime":1592.614,"endTime":1594.954,"body":"I think it's nice to kind"},{"speaker":"Hannah Clark","startTime":1592.614,"endTime":1594.954,"body":"of hear and reiterate and"},{"speaker":"Hannah Clark","startTime":1595.344,"endTime":1597.774,"body":"always be kind of thinking"},{"speaker":"Hannah Clark","startTime":1595.344,"endTime":1597.774,"body":"about how to transpose"},{"speaker":"Hannah Clark","startTime":1598.044,"endTime":1601.704,"body":"very clear cut examples of"},{"speaker":"Hannah Clark","startTime":1598.044,"endTime":1601.704,"body":"what is AI really good at?"},{"speaker":"Hannah Clark","startTime":1601.734,"endTime":1604.614,"body":"What should we really lean"},{"speaker":"Hannah Clark","startTime":1601.734,"endTime":1604.614,"body":"into that technology for and"},{"speaker":"Hannah Clark","startTime":1604.614,"endTime":1606.894,"body":"what is it maybe not best for?"},{"speaker":"Amit Shah","startTime":1607.194,"endTime":1608.904,"body":"I was joking with"},{"speaker":"Amit Shah","startTime":1607.194,"endTime":1608.904,"body":"my wife the other day actually."},{"speaker":"Amit Shah","startTime":1608.954,"endTime":1611.474,"body":"He was way more brilliant"},{"speaker":"Amit Shah","startTime":1608.954,"endTime":1611.474,"body":"than I am for many reasons."},{"speaker":"Amit Shah","startTime":1611.474,"endTime":1613.234,"body":"But we were talking a little"},{"speaker":"Amit Shah","startTime":1611.474,"endTime":1613.234,"body":"bit about generative AI, and"},{"speaker":"Amit Shah","startTime":1613.234,"endTime":1615.094,"body":"I was like, yeah, at the end"},{"speaker":"Amit Shah","startTime":1613.234,"endTime":1615.094,"body":"of the day, it's a, it's, you"},{"speaker":"Amit Shah","startTime":1615.094,"endTime":1617.134,"body":"should think about it as like"},{"speaker":"Amit Shah","startTime":1615.094,"endTime":1617.134,"body":"generative AI is basically"},{"speaker":"Amit Shah","startTime":1617.134,"endTime":1619.234,"body":"trained on everything that's"},{"speaker":"Amit Shah","startTime":1617.134,"endTime":1619.234,"body":"public, on the internet."},{"speaker":"Amit Shah","startTime":1619.594,"endTime":1622.024,"body":"It's like the best knowledge"},{"speaker":"Amit Shah","startTime":1619.594,"endTime":1622.024,"body":"base, you know, out there."},{"speaker":"Amit Shah","startTime":1622.324,"endTime":1624.454,"body":"And there's a lot on the"},{"speaker":"Amit Shah","startTime":1622.324,"endTime":1624.454,"body":"internet, so like, it's a lot."},{"speaker":"Amit Shah","startTime":1624.694,"endTime":1627.184,"body":"But to your point, like,"},{"speaker":"Amit Shah","startTime":1624.694,"endTime":1627.184,"body":"I wouldn't say that"},{"speaker":"Amit Shah","startTime":1627.394,"endTime":1629.074,"body":"everything on the internet"},{"speaker":"Amit Shah","startTime":1627.394,"endTime":1629.074,"body":"has the best judgment."},{"speaker":"Amit Shah","startTime":1629.464,"endTime":1632.224,"body":"And so, you know, discerning,"},{"speaker":"Amit Shah","startTime":1629.464,"endTime":1632.224,"body":"critical thinking,"},{"speaker":"Amit Shah","startTime":1632.224,"endTime":1634.834,"body":"discerning how to leverage"},{"speaker":"Amit Shah","startTime":1632.224,"endTime":1634.834,"body":"and where to leverage and"},{"speaker":"Amit Shah","startTime":1635.134,"endTime":1636.384,"body":"how to present and all."},{"speaker":"Amit Shah","startTime":1636.384,"endTime":1639.019,"body":"That's all I think where"},{"speaker":"Amit Shah","startTime":1636.384,"endTime":1639.019,"body":"a lot of the magic is."},{"speaker":"Hannah Clark","startTime":1639.199,"endTime":1640.189,"body":"Yeah,"},{"speaker":"Hannah Clark","startTime":1639.199,"endTime":1640.189,"body":"well absolutely."},{"speaker":"Hannah Clark","startTime":1640.189,"endTime":1642.879,"body":"And like I think that part of"},{"speaker":"Hannah Clark","startTime":1640.189,"endTime":1642.879,"body":"judgment is the empathy aspect."},{"speaker":"Hannah Clark","startTime":1643.269,"endTime":1645.819,"body":"Empathy is maybe not something"},{"speaker":"Hannah Clark","startTime":1643.269,"endTime":1645.819,"body":"that we can measure with a"},{"speaker":"Hannah Clark","startTime":1645.819,"endTime":1648.339,"body":"metric, but it is something"},{"speaker":"Hannah Clark","startTime":1645.819,"endTime":1648.339,"body":"that we can really see an"},{"speaker":"Hannah Clark","startTime":1648.339,"endTime":1650.229,"body":"outcome from when it's kind"},{"speaker":"Hannah Clark","startTime":1648.339,"endTime":1650.229,"body":"of weighed into the picture."},{"speaker":"Hannah Clark","startTime":1650.649,"endTime":1652.779,"body":"I wanna talk a little bit about"},{"speaker":"Hannah Clark","startTime":1650.649,"endTime":1652.779,"body":"some of the current challenges,"},{"speaker":"Hannah Clark","startTime":1652.779,"endTime":1654.369,"body":"especially moving into 2026."},{"speaker":"Hannah Clark","startTime":1654.369,"endTime":1656.619,"body":"You know, we have a new"},{"speaker":"Hannah Clark","startTime":1654.369,"endTime":1656.619,"body":"year now, like you said,"},{"speaker":"Hannah Clark","startTime":1656.619,"endTime":1658.959,"body":"Virta is scaling and"},{"speaker":"Hannah Clark","startTime":1656.619,"endTime":1658.959,"body":"it's growing rapidly."},{"speaker":"Hannah Clark","startTime":1659.409,"endTime":1662.589,"body":"What's the next big challenge"},{"speaker":"Hannah Clark","startTime":1659.409,"endTime":1662.589,"body":"that you're facing and how"},{"speaker":"Hannah Clark","startTime":1662.589,"endTime":1664.989,"body":"are you approaching the"},{"speaker":"Hannah Clark","startTime":1662.589,"endTime":1664.989,"body":"evolution coming in 2026?"},{"speaker":"Amit Shah","startTime":1665.379,"endTime":1668.424,"body":"Yeah, it's certainly"},{"speaker":"Amit Shah","startTime":1665.379,"endTime":1668.424,"body":"very germane to the podcast"},{"speaker":"Amit Shah","startTime":1668.424,"endTime":1671.784,"body":"we're having, again, we're a"},{"speaker":"Amit Shah","startTime":1668.424,"endTime":1671.784,"body":"rapidly growing scaled product,"},{"speaker":"Amit Shah","startTime":1671.784,"endTime":1676.464,"body":"and so what I am focused on,"},{"speaker":"Amit Shah","startTime":1671.784,"endTime":1676.464,"body":"and maybe the reason I earlier"},{"speaker":"Amit Shah","startTime":1676.464,"endTime":1678.804,"body":"brought up the simplicity"},{"speaker":"Amit Shah","startTime":1676.464,"endTime":1678.804,"body":"point and pulled that thread"},{"speaker":"Amit Shah","startTime":1678.804,"endTime":1681.524,"body":"was because it is an area I'm"},{"speaker":"Amit Shah","startTime":1678.804,"endTime":1681.524,"body":"focused is just ensuring we"},{"speaker":"Amit Shah","startTime":1681.524,"endTime":1685.784,"body":"have systems and processes"},{"speaker":"Amit Shah","startTime":1681.524,"endTime":1685.784,"body":"to create that alignment"},{"speaker":"Amit Shah","startTime":1686.084,"endTime":1690.434,"body":"all the way from our initial"},{"speaker":"Amit Shah","startTime":1686.084,"endTime":1690.434,"body":"conversation with a customer"},{"speaker":"Amit Shah","startTime":1690.434,"endTime":1693.554,"body":"on how we can help their"},{"speaker":"Amit Shah","startTime":1690.434,"endTime":1693.554,"body":"population down through what an"},{"speaker":"Amit Shah","startTime":1693.554,"endTime":1695.504,"body":"individual patient experiences."},{"speaker":"Amit Shah","startTime":1696.029,"endTime":1699.689,"body":"They sign up with Virta"},{"speaker":"Amit Shah","startTime":1696.029,"endTime":1699.689,"body":"and we're doing that in"},{"speaker":"Amit Shah","startTime":1699.689,"endTime":1702.689,"body":"the face of, again, a"},{"speaker":"Amit Shah","startTime":1699.689,"endTime":1702.689,"body":"rapidly shifting market."},{"speaker":"Amit Shah","startTime":1702.929,"endTime":1705.029,"body":"You know, one of the things"},{"speaker":"Amit Shah","startTime":1702.929,"endTime":1705.029,"body":"that we do for our clients"},{"speaker":"Amit Shah","startTime":1705.029,"endTime":1707.909,"body":"is, well, I'll just, one of"},{"speaker":"Amit Shah","startTime":1705.029,"endTime":1707.909,"body":"the things that we have that's"},{"speaker":"Amit Shah","startTime":1707.909,"endTime":1712.469,"body":"special is we deliver the same"},{"speaker":"Amit Shah","startTime":1707.909,"endTime":1712.469,"body":"weight loss as GLP one drugs."},{"speaker":"Amit Shah","startTime":1712.469,"endTime":1716.399,"body":"So ozempic week a v Zep, bound"},{"speaker":"Amit Shah","startTime":1712.469,"endTime":1716.399,"body":"manjaro, but without the drug."},{"speaker":"Amit Shah","startTime":1716.924,"endTime":1720.494,"body":"So we are both a alternative"},{"speaker":"Amit Shah","startTime":1716.924,"endTime":1720.494,"body":"to the drug, which by the"},{"speaker":"Amit Shah","startTime":1720.494,"endTime":1724.064,"body":"way, about 70% of Americans"},{"speaker":"Amit Shah","startTime":1720.494,"endTime":1724.064,"body":"who wanna lose weight wanna"},{"speaker":"Amit Shah","startTime":1724.064,"endTime":1725.504,"body":"do so without taking a drug."},{"speaker":"Amit Shah","startTime":1725.504,"endTime":1727.424,"body":"So it's like a"},{"speaker":"Amit Shah","startTime":1725.504,"endTime":1727.424,"body":"very popular thing."},{"speaker":"Amit Shah","startTime":1727.424,"endTime":1730.214,"body":"We have a lot of patients that"},{"speaker":"Amit Shah","startTime":1727.424,"endTime":1730.214,"body":"come to us because they heard"},{"speaker":"Amit Shah","startTime":1730.214,"endTime":1732.224,"body":"about us and they're like,"},{"speaker":"Amit Shah","startTime":1730.214,"endTime":1732.224,"body":"yeah, I don't wanna get on drug."},{"speaker":"Amit Shah","startTime":1732.644,"endTime":1733.704,"body":"But we're also an offramp."},{"speaker":"Amit Shah","startTime":1734.054,"endTime":1736.634,"body":"Part of the FDA approval for"},{"speaker":"Amit Shah","startTime":1734.054,"endTime":1736.634,"body":"the GLP one drug class is to"},{"speaker":"Amit Shah","startTime":1736.634,"endTime":1737.894,"body":"pair it with lifestyle change."},{"speaker":"Amit Shah","startTime":1738.224,"endTime":1739.724,"body":"And we are a lifestyle"},{"speaker":"Amit Shah","startTime":1738.224,"endTime":1739.724,"body":"change that work."},{"speaker":"Amit Shah","startTime":1739.724,"endTime":1741.974,"body":"We have a peer reviewed"},{"speaker":"Amit Shah","startTime":1739.724,"endTime":1741.974,"body":"published paper that shows"},{"speaker":"Amit Shah","startTime":1741.974,"endTime":1743.774,"body":"that we have maintained people."},{"speaker":"Amit Shah","startTime":1744.134,"endTime":1747.554,"body":"At about 11% weight loss"},{"speaker":"Amit Shah","startTime":1744.134,"endTime":1747.554,"body":"through another year after we've"},{"speaker":"Amit Shah","startTime":1747.554,"endTime":1748.679,"body":"deprescribed their GLP ones."},{"speaker":"Amit Shah","startTime":1749.324,"endTime":1749.684,"body":"Anyway."},{"speaker":"Amit Shah","startTime":1749.684,"endTime":1752.714,"body":"I say that to say GLP ones are"},{"speaker":"Amit Shah","startTime":1749.684,"endTime":1752.714,"body":"a very hot topic right now."},{"speaker":"Amit Shah","startTime":1753.014,"endTime":1755.834,"body":"Orals are coming out, you know,"},{"speaker":"Amit Shah","startTime":1753.014,"endTime":1755.834,"body":"there are all these different"},{"speaker":"Amit Shah","startTime":1755.834,"endTime":1756.704,"body":"things that are happening."},{"speaker":"Amit Shah","startTime":1757.034,"endTime":1760.124,"body":"So we are agile in terms of"},{"speaker":"Amit Shah","startTime":1757.034,"endTime":1760.124,"body":"how we're approaching the"},{"speaker":"Amit Shah","startTime":1760.124,"endTime":1762.434,"body":"market because there are"},{"speaker":"Amit Shah","startTime":1760.124,"endTime":1762.434,"body":"a lot of changes, but our"},{"speaker":"Amit Shah","startTime":1762.434,"endTime":1766.664,"body":"core value proposition is"},{"speaker":"Amit Shah","startTime":1762.434,"endTime":1766.664,"body":"the same, and so we are."},{"speaker":"Amit Shah","startTime":1767.034,"endTime":1769.554,"body":"I'm really focused on making"},{"speaker":"Amit Shah","startTime":1767.034,"endTime":1769.554,"body":"sure we're agile, making sure"},{"speaker":"Amit Shah","startTime":1769.554,"endTime":1772.944,"body":"that we can respond to the needs"},{"speaker":"Amit Shah","startTime":1769.554,"endTime":1772.944,"body":"in the market, making sure we're"},{"speaker":"Amit Shah","startTime":1772.944,"endTime":1774.924,"body":"meeting our, both our patients"},{"speaker":"Amit Shah","startTime":1772.944,"endTime":1774.924,"body":"and our clients where they"},{"speaker":"Amit Shah","startTime":1774.924,"endTime":1778.734,"body":"are, and also aligning us so"},{"speaker":"Amit Shah","startTime":1774.924,"endTime":1778.734,"body":"that we can continue to deliver"},{"speaker":"Amit Shah","startTime":1778.734,"endTime":1781.314,"body":"the incredible and distinctive"},{"speaker":"Amit Shah","startTime":1778.734,"endTime":1781.314,"body":"outcomes that we've delivered"},{"speaker":"Amit Shah","startTime":1781.314,"endTime":1784.854,"body":"to date that really help improve"},{"speaker":"Amit Shah","startTime":1781.314,"endTime":1784.854,"body":"people's lives at a lower cost."},{"speaker":"Hannah Clark","startTime":1785.184,"endTime":1787.559,"body":"To hear"},{"speaker":"Hannah Clark","startTime":1785.184,"endTime":1787.559,"body":"that you have similar to"},{"speaker":"Hannah Clark","startTime":1787.559,"endTime":1789.809,"body":"equivalent results to the"},{"speaker":"Hannah Clark","startTime":1787.559,"endTime":1789.809,"body":"drugs on the market is"},{"speaker":"Hannah Clark","startTime":1789.809,"endTime":1791.279,"body":"absolutely mind blowing."},{"speaker":"Hannah Clark","startTime":1791.669,"endTime":1794.069,"body":"I mean, an enormous hats off"},{"speaker":"Hannah Clark","startTime":1791.669,"endTime":1794.069,"body":"to the entire team of Virta."},{"speaker":"Hannah Clark","startTime":1794.069,"endTime":1795.599,"body":"That's such an"},{"speaker":"Hannah Clark","startTime":1794.069,"endTime":1795.599,"body":"important mission."},{"speaker":"Hannah Clark","startTime":1795.599,"endTime":1797.279,"body":"It's amazing to hear you"},{"speaker":"Hannah Clark","startTime":1795.599,"endTime":1797.279,"body":"guys are delivering on"},{"speaker":"Hannah Clark","startTime":1797.279,"endTime":1798.239,"body":"it with so much success."},{"speaker":"Hannah Clark","startTime":1799.124,"endTime":1801.494,"body":"Since you mentioned meeting"},{"speaker":"Hannah Clark","startTime":1799.124,"endTime":1801.494,"body":"people where they are, where can"},{"speaker":"Hannah Clark","startTime":1801.494,"endTime":1803.384,"body":"people find you after this show?"},{"speaker":"Amit Shah","startTime":1803.744,"endTime":1806.924,"body":"Yeah, I'm most active"},{"speaker":"Amit Shah","startTime":1803.744,"endTime":1806.924,"body":"actually on LinkedIn and so"},{"speaker":"Amit Shah","startTime":1806.924,"endTime":1808.364,"body":"please look me up on LinkedIn."},{"speaker":"Amit Shah","startTime":1808.754,"endTime":1810.194,"body":"And yeah, that's the"},{"speaker":"Amit Shah","startTime":1808.754,"endTime":1810.194,"body":"best, that's honestly the"},{"speaker":"Amit Shah","startTime":1810.194,"endTime":1811.124,"body":"best place to find me."},{"speaker":"Amit Shah","startTime":1811.364,"endTime":1814.514,"body":"And then follow Virta"},{"speaker":"Amit Shah","startTime":1811.364,"endTime":1814.514,"body":"Health on Instagram 'cause"},{"speaker":"Amit Shah","startTime":1814.564,"endTime":1816.214,"body":"well that's on my account."},{"speaker":"Amit Shah","startTime":1816.454,"endTime":1817.654,"body":"I often am involved there."},{"speaker":"Hannah Clark","startTime":1819.454,"endTime":1820.714,"body":"Well thank"},{"speaker":"Hannah Clark","startTime":1819.454,"endTime":1820.714,"body":"you for popping up in here."},{"speaker":"Hannah Clark","startTime":1820.714,"endTime":1821.854,"body":"We appreciate your time, Amit."},{"speaker":"Hannah Clark","startTime":1821.854,"endTime":1822.454,"body":"It's been great."},{"speaker":"Amit Shah","startTime":1822.724,"endTime":1823.864,"body":"Yeah, this"},{"speaker":"Amit Shah","startTime":1822.724,"endTime":1823.864,"body":"has been wonderful."},{"speaker":"Amit Shah","startTime":1823.894,"endTime":1824.704,"body":"Thank you so much."},{"speaker":"Hannah Clark","startTime":1826.564,"endTime":1828.274,"body":"Next on the"},{"speaker":"Hannah Clark","startTime":1826.564,"endTime":1828.274,"body":"Product Manager podcast."},{"speaker":"Hannah Clark","startTime":1828.334,"endTime":1830.284,"body":"This one is for the"},{"speaker":"Hannah Clark","startTime":1828.334,"endTime":1830.284,"body":"enterprise leaders juggling"},{"speaker":"Hannah Clark","startTime":1830.284,"endTime":1831.634,"body":"multi-product portfolios."},{"speaker":"Hannah Clark","startTime":1831.844,"endTime":1834.124,"body":"If you've ever watched the"},{"speaker":"Hannah Clark","startTime":1831.844,"endTime":1834.124,"body":"moms at Costco fighting their"},{"speaker":"Hannah Clark","startTime":1834.124,"endTime":1836.434,"body":"way through a crowd while"},{"speaker":"Hannah Clark","startTime":1834.124,"endTime":1836.434,"body":"shepherding four kids in"},{"speaker":"Hannah Clark","startTime":1836.434,"endTime":1839.644,"body":"drastically different stages of"},{"speaker":"Hannah Clark","startTime":1836.434,"endTime":1839.644,"body":"development and thought, Hey,"},{"speaker":"Hannah Clark","startTime":1839.974,"endTime":1841.144,"body":"that's what my job feels like."},{"speaker":"Hannah Clark","startTime":1841.474,"endTime":1843.514,"body":"This episode with Rubrik’s"},{"speaker":"Hannah Clark","startTime":1841.474,"endTime":1843.514,"body":"Anneka Gupta is about"},{"speaker":"Hannah Clark","startTime":1843.514,"endTime":1844.744,"body":"to be your survival kit."},{"speaker":"Hannah Clark","startTime":1844.984,"endTime":1846.394,"body":"Subscribe now so"},{"speaker":"Hannah Clark","startTime":1844.984,"endTime":1846.394,"body":"you don't miss it."}]}