{"version":"1.0.0","segments":[{"startTime":1.53,"endTime":4.51,"body":"welcome to the Arguing Agile Podcast,"},{"startTime":1.53,"endTime":4.51,"body":"where Enterprise Business Agility"},{"startTime":4.55,"endTime":7.68,"body":"Coach Om Patel and Product Manager"},{"startTime":4.55,"endTime":7.68,"body":"Brian Orlando argue about product"},{"startTime":7.7,"endTime":10.95,"body":"management, leadership, and business"},{"startTime":7.7,"endTime":10.95,"body":"agility, so you don't have to."},{"startTime":11.927,"endTime":16.308,"body":"Today on the arguing agile podcast,"},{"startTime":11.927,"endTime":16.308,"body":"we're talking Deming's 14 points."},{"startTime":16.538,"endTime":21.398,"body":"This is gonna lead into our larger Deming"},{"startTime":16.538,"endTime":21.398,"body":"podcast, which will be a mega podcast"},{"startTime":21.398,"endTime":23.678,"body":"or perhaps a series of several podcasts."},{"startTime":23.678,"endTime":26.317,"body":"Key principles for"},{"startTime":23.678,"endTime":26.317,"body":"management is how he put it."},{"startTime":26.467,"endTime":28.717,"body":"He offered 14 key"},{"startTime":26.467,"endTime":28.717,"body":"principles for management."},{"startTime":28.917,"endTime":32.047,"body":"So you follow those 14 to"},{"startTime":28.917,"endTime":32.047,"body":"improve the effectiveness of"},{"startTime":32.047,"endTime":34.018,"body":"a business or organization."},{"startTime":34.068,"endTime":35.687,"body":"That's right in the preface to the book."},{"startTime":35.787,"endTime":36.197,"body":"That's right."},{"startTime":36.287,"endTime":39.507,"body":"Preface it says the aim of"},{"startTime":36.287,"endTime":39.507,"body":"this book is transformation."},{"startTime":39.658,"endTime":42.518,"body":"Of the style of American management."},{"startTime":42.558,"endTime":42.998,"body":"That's right."},{"startTime":42.998,"endTime":46.738,"body":"We're doing transformation back in the"},{"startTime":42.998,"endTime":46.738,"body":"day, and we're still we're still in"},{"startTime":46.738,"endTime":49.167,"body":"the transformation, but we don't call"},{"startTime":46.738,"endTime":49.167,"body":"it, we call it product operating model."},{"startTime":49.167,"endTime":50.557,"body":"We don't call it right now."},{"startTime":50.578,"endTime":51.968,"body":"We'll call it something else in a year."},{"startTime":51.978,"endTime":54.778,"body":"But you know, back in the eighties,"},{"startTime":51.978,"endTime":54.778,"body":"this was called transformation."},{"startTime":54.787,"endTime":58.968,"body":"And even before the eighties so a"},{"startTime":54.787,"endTime":58.968,"body":"lot of this stuff comes out of Dr."},{"startTime":59.058,"endTime":63.657,"body":"Deming's work in Japan in the fifties,"},{"startTime":59.058,"endTime":63.657,"body":"And I'm going to skip the history lesson"},{"startTime":63.657,"endTime":65.957,"body":"because I'm going to get straight into"},{"startTime":63.657,"endTime":65.957,"body":"the 14 points cause I think there's"},{"startTime":65.957,"endTime":68.218,"body":"enough here to take up the entire podcast."},{"startTime":68.368,"endTime":71.188,"body":"So this is just going to be"},{"startTime":68.368,"endTime":71.188,"body":"the core of Deming's ideas"},{"startTime":71.187,"endTime":73.227,"body":"to help us with this podcast."},{"startTime":73.427,"endTime":77.997,"body":"We're going to throw up on the screen the"},{"startTime":73.427,"endTime":77.997,"body":"helpful  W Edwards Deming Institute which"},{"startTime":77.998,"endTime":80.448,"body":"contains the collective work of Deming."},{"startTime":80.788,"endTime":82.828,"body":"And they continue his"},{"startTime":80.788,"endTime":82.828,"body":"teaching and stuff like that,"},{"startTime":82.938,"endTime":84.368,"body":"so their website that I'm using."},{"startTime":84.688,"endTime":85.488,"body":"You can go here."},{"startTime":85.728,"endTime":90.118,"body":"You can explore and slash explore"},{"startTime":85.728,"endTime":90.118,"body":"slash 14 points, 14 hyphen points."},{"startTime":90.118,"endTime":92.938,"body":"And that's this screen I'm looking"},{"startTime":90.118,"endTime":92.938,"body":"at now, I'll try to remember."},{"startTime":93.088,"endTime":96.418,"body":"When I do the description to put this"},{"startTime":93.088,"endTime":96.418,"body":"link in the description, so people"},{"startTime":96.418,"endTime":100.018,"body":"can go here themselves and read if"},{"startTime":96.418,"endTime":100.018,"body":"they want to, but if you don't want"},{"startTime":100.018,"endTime":103.547,"body":"to read like me, you're welcome."},{"startTime":103.548,"endTime":104.568,"body":"We're going to go point by point."},{"startTime":104.888,"endTime":109.498,"body":"So I have the book that these come"},{"startTime":104.888,"endTime":109.498,"body":"from, which is out of the crisis."},{"startTime":109.648,"endTime":112.958,"body":"This is the first Deming book of"},{"startTime":109.648,"endTime":112.958,"body":"several, I believe it's the first"},{"startTime":112.958,"endTime":116.348,"body":"book  1982, originally published"},{"startTime":112.958,"endTime":116.348,"body":"in 1982 out of the crisis."},{"startTime":116.498,"endTime":118.998,"body":"So 1982 and all of these"},{"startTime":116.498,"endTime":118.998,"body":"problems still exist."},{"startTime":119.148,"endTime":122.368,"body":"Every one of them, unfortunately,"},{"startTime":119.148,"endTime":122.368,"body":"but you can work on some of"},{"startTime":122.368,"endTime":123.978,"body":"these at the end of this podcast."},{"startTime":123.998,"endTime":125.878,"body":"Cause you're going to take"},{"startTime":123.998,"endTime":125.878,"body":"away some golden nuggets."},{"startTime":126.028,"endTime":129.818,"body":"So the 14 points, 14 points to the basis"},{"startTime":126.028,"endTime":129.818,"body":"for transformation of American industry."},{"startTime":130.018,"endTime":133.598,"body":"it will not suffice merely to solve"},{"startTime":130.018,"endTime":133.598,"body":"problems, big or, little adoption."},{"startTime":133.898,"endTime":136.918,"body":"And action on the 14 points are"},{"startTime":133.898,"endTime":136.918,"body":"a signal that the management"},{"startTime":136.948,"endTime":140.548,"body":"intend to stay in business and"},{"startTime":136.948,"endTime":140.548,"body":"aim to protect investors and jobs."},{"startTime":140.698,"endTime":141.628,"body":"So there you go."},{"startTime":141.778,"endTime":142.608,"body":"That's pretty endemic."},{"startTime":142.608,"endTime":145.158,"body":"Even today, that behavior,"},{"startTime":142.608,"endTime":145.158,"body":"that's what you see."},{"startTime":145.408,"endTime":146.508,"body":"I'm going to read what's in the book."},{"startTime":146.568,"endTime":148.928,"body":"Ohm's going to double check the"},{"startTime":146.568,"endTime":148.928,"body":"website here to make sure that"},{"startTime":148.928,"endTime":150.398,"body":"they match and they should match."},{"startTime":150.398,"endTime":153.868,"body":"So I wanted the points to be as,"},{"startTime":150.398,"endTime":153.868,"body":"as, as clear as possible to come"},{"startTime":153.868,"endTime":154.688,"body":"straight from the book, right?"},{"startTime":154.688,"endTime":156.608,"body":"Without any interpretation, because"},{"startTime":154.688,"endTime":156.608,"body":"if you read these on different"},{"startTime":156.608,"endTime":157.568,"body":"sites, you get interpretation."},{"startTime":157.618,"endTime":162.058,"body":"Anyway, number one, create constancy of"},{"startTime":157.618,"endTime":162.058,"body":"purpose towards improvement of product and"},{"startTime":162.058,"endTime":167.088,"body":"service with the aim to become competitive"},{"startTime":162.058,"endTime":167.088,"body":"and stay in business and to provide jobs."},{"startTime":167.238,"endTime":168.818,"body":"So constancy of purpose."},{"startTime":168.918,"endTime":173.988,"body":"Constancy of purpose has, it infers"},{"startTime":168.918,"endTime":173.988,"body":"a time, a time horizon, right?"},{"startTime":174.138,"endTime":177.838,"body":"To me and, and so we don't"},{"startTime":174.138,"endTime":177.838,"body":"really have everybody's buy in."},{"startTime":177.898,"endTime":180.948,"body":"Not just the employees of the"},{"startTime":177.898,"endTime":180.948,"body":"organization, but customers too."},{"startTime":181.268,"endTime":183.518,"body":"Why does that organization exist?"},{"startTime":183.518,"endTime":184.808,"body":"Why are they in business?"},{"startTime":184.958,"endTime":189.028,"body":"So yeah, it's, Deming nailed this"},{"startTime":184.958,"endTime":189.028,"body":"one I feel like square on, right?"},{"startTime":189.178,"endTime":192.898,"body":"Create constancy of purpose toward"},{"startTime":189.178,"endTime":192.898,"body":"improvement of product and service"},{"startTime":193.048,"endTime":196.733,"body":"with the aim to become competitive and"},{"startTime":193.048,"endTime":196.733,"body":"stay in business and to provide jobs."},{"startTime":196.883,"endTime":201.773,"body":"If you're changing your organization"},{"startTime":196.883,"endTime":201.773,"body":"frequently, a few years, every"},{"startTime":202.013,"endTime":204.513,"body":"couple of years, three years, four"},{"startTime":202.013,"endTime":204.513,"body":"years, then I feel like the constancy"},{"startTime":204.513,"endTime":207.833,"body":"of purpose gets diluted and so"},{"startTime":204.513,"endTime":207.833,"body":"consequently what happens if customers"},{"startTime":207.833,"endTime":211.243,"body":"don't know who, what your identity"},{"startTime":207.833,"endTime":211.243,"body":"is, what are you in business to do?"},{"startTime":211.373,"endTime":211.653,"body":"Yeah."},{"startTime":211.683,"endTime":214.743,"body":"Well, also we've had many podcasts"},{"startTime":211.683,"endTime":214.743,"body":"where we talk about when the market"},{"startTime":214.743,"endTime":218.356,"body":"moves around you and you don't react"},{"startTime":214.743,"endTime":218.356,"body":"like your customers, like that,"},{"startTime":218.356,"endTime":220.143,"body":"even your most loyal customers."},{"startTime":220.293,"endTime":221.053,"body":"They're gone, man."},{"startTime":221.203,"endTime":221.903,"body":"It's not personal."},{"startTime":221.913,"endTime":223.633,"body":"It's not a big thing, if you're"},{"startTime":221.913,"endTime":223.633,"body":"in the business of selling"},{"startTime":223.663,"endTime":227.383,"body":"transistors you know that oh, no,"},{"startTime":223.663,"endTime":227.383,"body":"I'm sorry a vacuum tubes, right?"},{"startTime":227.553,"endTime":231.023,"body":"Like you get the best vacuum tubes on the"},{"startTime":227.553,"endTime":231.023,"body":"market every the cheaper that you know"},{"startTime":231.023,"endTime":234.843,"body":"either they're fast to produce whatever"},{"startTime":231.023,"endTime":234.843,"body":"for you and then the the transistor"},{"startTime":234.843,"endTime":239.258,"body":"comes along and Like all your customers"},{"startTime":234.843,"endTime":239.258,"body":"are gone, like magically overnight over"},{"startTime":239.258,"endTime":242.338,"body":"a, it wasn't overnight, but it was like"},{"startTime":239.258,"endTime":242.338,"body":"over like a five, seven year period"},{"startTime":242.378,"endTime":244.048,"body":"it was very fast for these businesses."},{"startTime":244.058,"endTime":247.778,"body":"Saying that's one of the biggest"},{"startTime":244.058,"endTime":247.778,"body":"differences between what the business"},{"startTime":248.088,"endTime":251.928,"body":"environment was like when he came up"},{"startTime":248.088,"endTime":251.928,"body":"with this and what it's like today."},{"startTime":251.938,"endTime":253.238,"body":"It's much more dynamic today."},{"startTime":253.528,"endTime":255.038,"body":"You have to shift today."},{"startTime":255.188,"endTime":257.608,"body":"You didn't have to back then"},{"startTime":255.188,"endTime":257.608,"body":"because everything was kind of."},{"startTime":257.758,"endTime":260.978,"body":"Longer time horizon is"},{"startTime":257.758,"endTime":260.978,"body":"mostly manufacturing, right?"},{"startTime":261.128,"endTime":264.118,"body":"And today it's mostly the"},{"startTime":261.128,"endTime":264.118,"body":"knowledge economy, even the"},{"startTime":264.118,"endTime":268.978,"body":"manufacturing that exists today"},{"startTime":264.118,"endTime":268.978,"body":"has a fair element of knowledge."},{"startTime":269.048,"endTime":272.248,"body":"You know so you look at the new"},{"startTime":269.048,"endTime":272.248,"body":"cars that are being produced."},{"startTime":272.248,"endTime":275.588,"body":"There's a lot of software in those cars"},{"startTime":272.248,"endTime":275.588,"body":"now that wasn't the case back then."},{"startTime":275.608,"endTime":278.378,"body":"So this is one of those points where"},{"startTime":275.608,"endTime":278.378,"body":"you can look at it and go, yeah, I"},{"startTime":278.378,"endTime":280.078,"body":"can see how it was absolutely valid."},{"startTime":280.098,"endTime":284.432,"body":"Then it's still valid today in terms"},{"startTime":280.098,"endTime":284.432,"body":"of identifying what you're about."},{"startTime":284.582,"endTime":287.812,"body":"But at the same time you have to"},{"startTime":284.582,"endTime":287.812,"body":"shift and you have to shift quickly."},{"startTime":287.852,"endTime":288.472,"body":"Be nimble."},{"startTime":288.582,"endTime":292.192,"body":"Well, again, companies, especially like"},{"startTime":288.582,"endTime":292.192,"body":"the modern invention of thinking that we"},{"startTime":292.192,"endTime":294.442,"body":"need growth is the marker of our success."},{"startTime":294.442,"endTime":295.532,"body":"We're just growing, growing, growing."},{"startTime":295.782,"endTime":298.662,"body":"We have a million different businesses"},{"startTime":295.782,"endTime":298.662,"body":"engaged in a million different, lines"},{"startTime":298.662,"endTime":300.112,"body":"of business or products or whatever."},{"startTime":300.262,"endTime":303.672,"body":"But the idea is you break your"},{"startTime":300.262,"endTime":303.672,"body":"organization down and then look at each"},{"startTime":303.672,"endTime":307.252,"body":"one of those and the customers they"},{"startTime":303.672,"endTime":307.252,"body":"serve together, and maybe you can build."},{"startTime":307.402,"endTime":310.782,"body":"Constancy, a purpose like I'm, I'm"},{"startTime":307.402,"endTime":310.782,"body":"thinking of like very large organizations"},{"startTime":310.782,"endTime":314.582,"body":"that there's no way that they could build"},{"startTime":310.782,"endTime":314.582,"body":"the, he, he, in the book, he, he goes"},{"startTime":314.582,"endTime":318.372,"body":"through and  he says, this problems of"},{"startTime":314.582,"endTime":318.372,"body":"today, there's two, two types of problems"},{"startTime":318.722,"endTime":322.032,"body":"in businesses, problems of today, and"},{"startTime":318.722,"endTime":322.032,"body":"there's problems of tomorrow, right?"},{"startTime":322.242,"endTime":325.002,"body":"And most businesses are wrapped"},{"startTime":322.242,"endTime":325.002,"body":"up in problems of today."},{"startTime":325.012,"endTime":325.252,"body":"Sure."},{"startTime":325.342,"endTime":327.972,"body":"And they, they, even if they wanted"},{"startTime":325.342,"endTime":327.972,"body":"to, again, going back to the."},{"startTime":328.122,"endTime":330.912,"body":"Podcasts on strategy that we did with"},{"startTime":328.122,"endTime":330.912,"body":"Nisha, even though they wanted to,"},{"startTime":331.092,"endTime":334.252,"body":"they don't write their strategy down"},{"startTime":331.092,"endTime":334.252,"body":"that if you ask different people, the"},{"startTime":334.252,"endTime":337.742,"body":"different people will tell you what"},{"startTime":334.252,"endTime":337.742,"body":"they think the strategies are, and then"},{"startTime":337.742,"endTime":339.392,"body":"nobody's looking toward the future."},{"startTime":339.402,"endTime":341.792,"body":"And even in the future, when"},{"startTime":339.402,"endTime":341.792,"body":"he's talking about future, he"},{"startTime":341.792,"endTime":342.932,"body":"lists a couple of bullet points."},{"startTime":342.933,"endTime":345.323,"body":"the time horizons for the"},{"startTime":342.933,"endTime":345.323,"body":"future that he was talking about"},{"startTime":345.323,"endTime":347.083,"body":"is 10, 20, 30 years for us."},{"startTime":347.233,"endTime":349.293,"body":"You're very lucky if you"},{"startTime":347.233,"endTime":349.293,"body":"even have a five year plan"},{"startTime":349.293,"endTime":354.003,"body":"Everyone knows that you know so he says"},{"startTime":349.293,"endTime":354.003,"body":"innovate allocated resources for long"},{"startTime":354.003,"endTime":357.633,"body":"term planning planning for the future"},{"startTime":354.003,"endTime":357.633,"body":"and then he gives A lot of things that"},{"startTime":357.633,"endTime":361.673,"body":"you could be looking into to put money"},{"startTime":357.633,"endTime":361.673,"body":"aside or resources aside For the future."},{"startTime":361.913,"endTime":364.713,"body":"And then the other one he says,"},{"startTime":361.913,"endTime":364.713,"body":"put resources into his research and"},{"startTime":364.713,"endTime":369.093,"body":"education, and then item C is a constantly"},{"startTime":364.713,"endTime":369.093,"body":"improved design of product and service."},{"startTime":369.113,"endTime":372.413,"body":"So again, continual improvement is like"},{"startTime":369.113,"endTime":372.413,"body":"a normal piece of this, a lot of these"},{"startTime":372.473,"endTime":375.673,"body":"organizations where people are in feature"},{"startTime":372.473,"endTime":375.673,"body":"factories and it's a, do what I say"},{"startTime":375.673,"endTime":379.113,"body":"type of environment, you say like, Oh,"},{"startTime":375.673,"endTime":379.113,"body":"everyone's doing continuous improvement."},{"startTime":379.163,"endTime":382.193,"body":"When you peel back the covers and"},{"startTime":379.163,"endTime":382.193,"body":"you look on it, like the slightest"},{"startTime":382.203,"endTime":384.973,"body":"look underneath, you're like, Ooh,"},{"startTime":382.203,"endTime":384.973,"body":"yeah, you don't like what you see."},{"startTime":384.973,"endTime":386.313,"body":"It's like, put the"},{"startTime":384.973,"endTime":386.313,"body":"covers back down, right?"},{"startTime":386.323,"endTime":388.583,"body":"Put them back down, check"},{"startTime":386.323,"endTime":388.583,"body":"out exactly somewhere else."},{"startTime":388.733,"endTime":391.193,"body":"I think there's parallels to"},{"startTime":388.733,"endTime":391.193,"body":"what he's saying in this point."},{"startTime":391.193,"endTime":394.253,"body":"Number one, with your point large"},{"startTime":391.193,"endTime":394.253,"body":"companies, I can think of companies"},{"startTime":394.273,"endTime":397.443,"body":"like Unilever or GE companies like that."},{"startTime":397.623,"endTime":399.763,"body":"Constancy of purpose is not at that level."},{"startTime":399.893,"endTime":401.483,"body":"It's at the business unit level."},{"startTime":401.483,"endTime":407.203,"body":"So GE finance might have a different"},{"startTime":401.483,"endTime":407.203,"body":"identity than GE appliances or whatever."},{"startTime":407.463,"endTime":412.302,"body":"So like knowing that I'm not"},{"startTime":407.463,"endTime":412.302,"body":"getting into a, a growth as a"},{"startTime":412.452,"endTime":414.902,"body":"strategy type of discussion, which"},{"startTime":412.452,"endTime":414.902,"body":"is a whole different podcast."},{"startTime":414.902,"endTime":416.162,"body":"So that would be a real argument."},{"startTime":416.792,"endTime":419.122,"body":"I mean, it would, cause it, cause"},{"startTime":416.792,"endTime":419.122,"body":"it has to do with organizational."},{"startTime":419.272,"endTime":420.412,"body":"I gotta think about that one for a minute."},{"startTime":420.412,"endTime":425.632,"body":"Like if anybody listened to this if you"},{"startTime":420.412,"endTime":425.632,"body":"can think of somebody who would be a good"},{"startTime":425.782,"endTime":430.172,"body":"person to talk to about organizational"},{"startTime":425.782,"endTime":430.172,"body":"design and why large companies like that"},{"startTime":430.242,"endTime":433.932,"body":"don't kind of segment themselves and"},{"startTime":430.242,"endTime":433.932,"body":"prepare the different business units"},{"startTime":433.942,"endTime":438.222,"body":"for success by saying Hey, we need"},{"startTime":433.942,"endTime":438.222,"body":"to draw a box around you and not have"},{"startTime":438.222,"endTime":441.872,"body":"you be under this cognitive load of"},{"startTime":438.222,"endTime":441.872,"body":"all the rest of the business units and"},{"startTime":441.872,"endTime":443.112,"body":"what their strategies are and whatever."},{"startTime":443.112,"endTime":445.672,"body":"It's like, how can you play in"},{"startTime":443.112,"endTime":445.672,"body":"your space and be successful?"},{"startTime":445.672,"endTime":445.962,"body":"And then."},{"startTime":445.962,"endTime":446.012,"body":"Yeah."},{"startTime":446.137,"endTime":447.487,"body":"what can we learn from"},{"startTime":446.137,"endTime":447.487,"body":"you and stuff like that?"},{"startTime":447.487,"endTime":450.807,"body":"like there are some people now that call"},{"startTime":447.487,"endTime":450.807,"body":"it descaling, but you know, people haven't"},{"startTime":450.807,"endTime":455.827,"body":"really figured out a good way to move that"},{"startTime":450.807,"endTime":455.827,"body":"forward as referenced by the 18 billion"},{"startTime":455.857,"endTime":457.277,"body":"scaling frameworks that are out there."},{"startTime":457.427,"endTime":461.197,"body":"I think a lot of it gets muddled with"},{"startTime":457.427,"endTime":461.197,"body":"this whole idea of being autonomous"},{"startTime":461.237,"endTime":463.677,"body":"as a business unit or a subunit."},{"startTime":463.877,"endTime":466.987,"body":"Um, And then when you're not doing"},{"startTime":463.877,"endTime":466.987,"body":"so well, you know some people will"},{"startTime":467.017,"endTime":471.187,"body":"come in and quote unquote rescue you"},{"startTime":467.017,"endTime":471.187,"body":"by breaking up the, the bigger piece"},{"startTime":471.217,"endTime":475.117,"body":"into multiple pieces and selling"},{"startTime":471.217,"endTime":475.117,"body":"off the, the unprofitable ones."},{"startTime":475.267,"endTime":479.507,"body":"Let's move on to the number"},{"startTime":475.267,"endTime":479.507,"body":"two, adopt the new philosophy."},{"startTime":479.817,"endTime":481.487,"body":"We're in a new economic age."},{"startTime":481.497,"endTime":484.007,"body":"Western management must awaken"},{"startTime":481.497,"endTime":484.007,"body":"to the challenge, must learn"},{"startTime":484.007,"endTime":486.402,"body":"their responsibilities and"},{"startTime":484.007,"endTime":486.402,"body":"take on leadership for change."},{"startTime":486.552,"endTime":489.822,"body":"I feel like this, again, it, it"},{"startTime":486.552,"endTime":489.822,"body":"harkens back to the day when he"},{"startTime":489.822,"endTime":491.972,"body":"wrote it in that economic climate."},{"startTime":492.122,"endTime":495.352,"body":"That's where I think when he's saying"},{"startTime":492.122,"endTime":495.352,"body":"new philosophy, he's not talking about."},{"startTime":495.502,"endTime":498.902,"body":"What we work in today in in the"},{"startTime":495.502,"endTime":498.902,"body":"knowledge economy is talking about"},{"startTime":498.982,"endTime":500.452,"body":"the manufacturing space, right?"},{"startTime":500.602,"endTime":504.832,"body":"This is where a new economic age which"},{"startTime":500.602,"endTime":504.832,"body":"back then 50 years ago was true Yeah,"},{"startTime":504.922,"endTime":508.992,"body":"coming out of the the second world war"},{"startTime":504.922,"endTime":508.992,"body":"and countries were rebuilding so western"},{"startTime":509.002,"endTime":512.932,"body":"management Specifically he's taking a"},{"startTime":509.002,"endTime":512.932,"body":"taking aim at western management says"},{"startTime":512.932,"endTime":514.882,"body":"they must awaken to the challenge."},{"startTime":514.882,"endTime":518.102,"body":"Yeah learn their responsibilities"},{"startTime":514.882,"endTime":518.102,"body":"and You know take on leadership"},{"startTime":518.102,"endTime":521.892,"body":"for change western management back"},{"startTime":518.102,"endTime":521.892,"body":"then was really kind of focused on"},{"startTime":522.042,"endTime":523.552,"body":"Well, frankly, Taylorism, right?"},{"startTime":523.582,"endTime":525.092,"body":"I mean, he gives a great"},{"startTime":523.582,"endTime":525.092,"body":"example in the book."},{"startTime":525.092,"endTime":528.482,"body":"He says between American style of"},{"startTime":525.092,"endTime":528.482,"body":"management road along unchallenged"},{"startTime":528.482,"endTime":532.922,"body":"between 1950 to 1968 when American"},{"startTime":528.482,"endTime":532.922,"body":"manufactured products held the market."},{"startTime":533.252,"endTime":535.562,"body":"So basically like there"},{"startTime":533.252,"endTime":535.562,"body":"was a period of rapid."},{"startTime":535.852,"endTime":537.872,"body":"Expansion and demand"},{"startTime":535.852,"endTime":537.872,"body":"for American products."},{"startTime":537.872,"endTime":540.782,"body":"And you know, you could skip a"},{"startTime":537.872,"endTime":540.782,"body":"stone anywhere to hit success."},{"startTime":540.802,"endTime":542.712,"body":"And basically there was no competition."},{"startTime":542.712,"endTime":546.522,"body":"Basically it was, it was a lot of new"},{"startTime":542.712,"endTime":546.522,"body":"markets and there wasn't any competition."},{"startTime":546.672,"endTime":549.452,"body":"And he says the thought still lingers."},{"startTime":549.542,"endTime":551.172,"body":"We must have been doing something right."},{"startTime":551.322,"endTime":554.022,"body":"But you know, I mean the feeling like,"},{"startTime":551.322,"endTime":554.022,"body":"wait a minute, our business is successful."},{"startTime":554.192,"endTime":555.832,"body":"Of course, we were doing something right."},{"startTime":555.872,"endTime":559.542,"body":"I've seen a lot of products and the"},{"startTime":555.872,"endTime":559.542,"body":"product organizations that because"},{"startTime":559.542,"endTime":562.262,"body":"they were either first in the market"},{"startTime":559.542,"endTime":562.262,"body":"or because they were first innovate or"},{"startTime":562.262,"endTime":565.842,"body":"whatever, they had a lot of, I mean,"},{"startTime":562.262,"endTime":565.842,"body":"they were just a bad companies and bad"},{"startTime":565.842,"endTime":570.522,"body":"teams with successful products because"},{"startTime":565.842,"endTime":570.522,"body":"that whatever that lightning is, is in"},{"startTime":570.522,"endTime":572.192,"body":"a bottle, they were the first there."},{"startTime":572.532,"endTime":573.272,"body":"Right yeah,"},{"startTime":573.272,"endTime":575.882,"body":"coming back to this idea about"},{"startTime":573.272,"endTime":575.882,"body":"leadership for change, right?"},{"startTime":575.882,"endTime":580.542,"body":"his focus was on Leadership rather than"},{"startTime":575.882,"endTime":580.542,"body":"management here You could argue that"},{"startTime":580.542,"endTime":582.782,"body":"is still extremely relevant and valid."},{"startTime":582.932,"endTime":586.112,"body":"There's a lot of focus on management"},{"startTime":582.932,"endTime":586.112,"body":"out there instead of leadership,"},{"startTime":586.162,"endTime":587.492,"body":"true leadership I'm talking about."},{"startTime":587.642,"endTime":592.102,"body":"So instead of checking the boxes, really"},{"startTime":587.642,"endTime":592.102,"body":"empowering your staff, your people"},{"startTime":592.102,"endTime":595.512,"body":"to do the right thing and, and truly"},{"startTime":592.102,"endTime":595.512,"body":"meeting the needs of your customer,"},{"startTime":595.742,"endTime":599.232,"body":"not looking at short term profits,"},{"startTime":595.742,"endTime":599.232,"body":"but the latter is more prevalent."},{"startTime":599.282,"endTime":599.482,"body":"Yeah."},{"startTime":599.482,"endTime":602.822,"body":"There's also the The deadly"},{"startTime":599.482,"endTime":602.822,"body":"diseases in chapter three that"},{"startTime":602.852,"endTime":604.172,"body":"that management suffers from."},{"startTime":604.172,"endTime":606.082,"body":"He's talking about curing"},{"startTime":604.172,"endTime":606.082,"body":"the deadly diseases."},{"startTime":606.082,"endTime":608.302,"body":"I don't know if we'll have time"},{"startTime":606.082,"endTime":608.302,"body":"to go into the deadly diseases."},{"startTime":608.452,"endTime":609.052,"body":"It's chapter three."},{"startTime":609.052,"endTime":609.502,"body":"Probably not."},{"startTime":609.502,"endTime":612.472,"body":"Yeah, let me, let me see if they're,"},{"startTime":609.502,"endTime":612.472,"body":"let me see if I can just list them."},{"startTime":612.532,"endTime":614.002,"body":"If, if possible."},{"startTime":614.152,"endTime":617.202,"body":"I mean, I do have the book here"},{"startTime":614.152,"endTime":617.202,"body":"enumeration of Deadly Diseases."},{"startTime":617.202,"endTime":620.312,"body":"So quickly lack of constancy of"},{"startTime":617.202,"endTime":620.312,"body":"purpose, which we already talked about."},{"startTime":620.562,"endTime":622.112,"body":"Emphasis on short term profits."},{"startTime":622.382,"endTime":622.952,"body":"Oh boy."},{"startTime":623.122,"endTime":625.262,"body":"We just threw corporate America"},{"startTime":623.122,"endTime":625.262,"body":"under the bus right there."},{"startTime":625.412,"endTime":628.122,"body":"Evaluation of performance, merit"},{"startTime":625.412,"endTime":628.122,"body":"ratings, or annual reviews."},{"startTime":628.272,"endTime":629.672,"body":"Another one, corporate America love."},{"startTime":629.902,"endTime":632.242,"body":"Mobility of management and"},{"startTime":629.902,"endTime":632.242,"body":"job hopping of management."},{"startTime":632.242,"endTime":634.452,"body":"He's specifically talking about"},{"startTime":632.242,"endTime":634.452,"body":"management which we talk about"},{"startTime":634.452,"endTime":635.562,"body":"on this podcast quite a bit."},{"startTime":635.762,"endTime":640.352,"body":"management by use only of visible figures"},{"startTime":635.762,"endTime":640.352,"body":"with little to no consideration for"},{"startTime":640.352,"endTime":641.172,"body":"figures that are unknown or unknowable."},{"startTime":642.199,"endTime":645.549,"body":"Number six, excessive medical costs,"},{"startTime":642.199,"endTime":645.549,"body":"because again, this book was about"},{"startTime":645.699,"endTime":647.519,"body":"kind of the whole economy at the time."},{"startTime":647.749,"endTime":652.049,"body":"Anyway excessive medical costs and"},{"startTime":647.749,"endTime":652.049,"body":"excessive costs of liabilities swelled"},{"startTime":652.049,"endTime":654.239,"body":"by lawyers that work on contingency fees."},{"startTime":654.389,"endTime":657.279,"body":"So that interesting that"},{"startTime":654.389,"endTime":657.279,"body":"was his seven deadly sins."},{"startTime":657.429,"endTime":660.339,"body":"A lot of those seven deadly sins"},{"startTime":657.429,"endTime":660.339,"body":"are still relevant, going to say,"},{"startTime":660.489,"endTime":661.789,"body":"shocking, they're all still around."},{"startTime":661.939,"endTime":662.309,"body":"Let's see."},{"startTime":662.489,"endTime":663.319,"body":"So, number three."},{"startTime":663.579,"endTime":666.199,"body":"Cease dependence on"},{"startTime":663.579,"endTime":666.199,"body":"inspection to achieve quality."},{"startTime":666.209,"endTime":667.789,"body":"Eliminate the need for"},{"startTime":666.209,"endTime":667.789,"body":"inspection over time."},{"startTime":668.099,"endTime":671.859,"body":"On a mass basis by building quality"},{"startTime":668.099,"endTime":671.859,"body":"into the product in the first place."},{"startTime":672.009,"endTime":672.449,"body":"Oh boy."},{"startTime":672.499,"endTime":676.309,"body":"Like another one that you're like,"},{"startTime":672.499,"endTime":676.309,"body":"here we are red in the face, still"},{"startTime":676.309,"endTime":680.329,"body":"talking about this year, many, many"},{"startTime":676.309,"endTime":680.329,"body":"years later of you know, we've got"},{"startTime":680.329,"endTime":682.849,"body":"to do all the programming up front"},{"startTime":680.329,"endTime":682.849,"body":"and then we got to do all the testing"},{"startTime":682.849,"endTime":683.879,"body":"in a phase and then we got to do it."},{"startTime":683.879,"endTime":685.479,"body":"Like there's plenty of"},{"startTime":683.879,"endTime":685.479,"body":"shops that work like that."},{"startTime":685.479,"endTime":689.609,"body":"Another topic that we've addressed on the"},{"startTime":685.479,"endTime":689.609,"body":"podcast a couple of times inspecting for"},{"startTime":689.609,"endTime":693.899,"body":"quality at the end, rather than building"},{"startTime":689.609,"endTime":693.899,"body":"it in what Demi was saying is the quality."},{"startTime":694.049,"endTime":697.609,"body":"As such good, bad or ugly or"},{"startTime":694.049,"endTime":697.609,"body":"is already in the product."},{"startTime":697.659,"endTime":698.009,"body":"Right."},{"startTime":698.059,"endTime":700.109,"body":"By the time your customer"},{"startTime":698.059,"endTime":700.109,"body":"gets their eyes on it."},{"startTime":700.259,"endTime":702.509,"body":"So inspection, according"},{"startTime":700.259,"endTime":702.509,"body":"to him is too late."},{"startTime":702.659,"endTime":702.949,"body":"Right."},{"startTime":703.099,"endTime":704.379,"body":"And we're still doing that."},{"startTime":704.449,"endTime":708.299,"body":"We still do exactly what we were"},{"startTime":704.449,"endTime":708.299,"body":"doing back then in manufacturing."},{"startTime":708.469,"endTime":711.039,"body":"So now we do it with other"},{"startTime":708.469,"endTime":711.039,"body":"things like software, et cetera."},{"startTime":711.189,"endTime":714.429,"body":"If we weren't doing that, we wouldn't"},{"startTime":711.189,"endTime":714.429,"body":"have the fiascos that we have now"},{"startTime":714.439,"endTime":716.449,"body":"with the likes of Boeing, for example."},{"startTime":716.519,"endTime":717.029,"body":"Oh boy."},{"startTime":717.329,"endTime":720.629,"body":"He says routine , 100 percent"},{"startTime":717.329,"endTime":720.629,"body":"inspection to improve quality is"},{"startTime":720.629,"endTime":724.389,"body":"equivalent to planning for defects,"},{"startTime":720.629,"endTime":724.389,"body":"acknowledging that the process has"},{"startTime":724.389,"endTime":727.589,"body":"not the capability required for"},{"startTime":724.389,"endTime":727.589,"body":"the specifications as terrible."},{"startTime":727.649,"endTime":731.069,"body":"inspection to improve quality is"},{"startTime":727.649,"endTime":731.069,"body":"too late, ineffective, costly."},{"startTime":731.219,"endTime":731.449,"body":"Yeah."},{"startTime":731.449,"endTime":734.449,"body":"And I think it's Dodge, Harold"},{"startTime":731.449,"endTime":734.449,"body":"Dodge, who said you can't build."},{"startTime":734.599,"endTime":738.099,"body":"Quality into you can't inspect"},{"startTime":734.599,"endTime":738.099,"body":"quality into a product or something"},{"startTime":738.099,"endTime":739.049,"body":"like that is what he said."},{"startTime":739.199,"endTime":742.559,"body":"I'm paraphrasing He says right here when"},{"startTime":739.199,"endTime":742.559,"body":"product leaves the door of a supplier"},{"startTime":742.599,"endTime":746.589,"body":"It is too late to do anything about its"},{"startTime":742.599,"endTime":746.589,"body":"quality quality comes not from inspection"},{"startTime":746.849,"endTime":751.629,"body":"But from improvement of the production"},{"startTime":746.849,"endTime":751.629,"body":"process inspection scrap downgrading"},{"startTime":751.629,"endTime":756.319,"body":"and rework are not corrective actions on"},{"startTime":751.629,"endTime":756.319,"body":"the process So the process that produces"},{"startTime":756.469,"endTime":762.109,"body":"the product, which again, like this TDD"},{"startTime":756.469,"endTime":762.109,"body":"extreme programming, peering, all of these"},{"startTime":762.149,"endTime":767.659,"body":"things are process changes that directly"},{"startTime":762.149,"endTime":767.659,"body":"correlate to quality improvements."},{"startTime":767.909,"endTime":770.029,"body":"Yeah, and it's not even"},{"startTime":767.909,"endTime":770.029,"body":"a tangential correlation."},{"startTime":770.029,"endTime":771.419,"body":"it's a direct correlation, right?"},{"startTime":771.469,"endTime":774.079,"body":"I think some companies got"},{"startTime":771.469,"endTime":774.079,"body":"it way back then specifically"},{"startTime":774.079,"endTime":775.569,"body":"the Japanese auto companies."},{"startTime":775.719,"endTime":777.359,"body":"Back then there was a"},{"startTime":775.719,"endTime":777.359,"body":"company called Datsun."},{"startTime":777.519,"endTime":780.029,"body":"And they learned from that and"},{"startTime":777.519,"endTime":780.029,"body":"they started to build quality in."},{"startTime":780.029,"endTime":782.909,"body":"And today we have Nissan,"},{"startTime":780.029,"endTime":782.909,"body":"the rebranded Datsun."},{"startTime":783.059,"endTime":785.359,"body":"And then they have their luxury"},{"startTime":783.059,"endTime":785.359,"body":"line as well, The infinity."},{"startTime":785.509,"endTime":788.859,"body":"So yeah, so that's that point on"},{"startTime":785.509,"endTime":788.859,"body":"dependence on inspection to achieve"},{"startTime":788.879,"endTime":793.659,"body":"quality, The key part of this here is"},{"startTime":788.879,"endTime":793.659,"body":"that the the quality comes from your"},{"startTime":793.739,"endTime":796.899,"body":"process, you know So improve the process"},{"startTime":793.739,"endTime":796.899,"body":"if you want better quality, right?"},{"startTime":796.959,"endTime":798.559,"body":"All right, so let's skip to number four"},{"startTime":798.609,"endTime":800.839,"body":"And the practice of awarding"},{"startTime":798.609,"endTime":800.839,"body":"business on the basis."},{"startTime":800.989,"endTime":805.989,"body":"Of price tag instead minimize total"},{"startTime":800.989,"endTime":805.989,"body":"cost Moving or move toward a single"},{"startTime":805.989,"endTime":810.369,"body":"supplier for any one item on a long"},{"startTime":805.989,"endTime":810.369,"body":"on a long term relationship of loyalty"},{"startTime":810.369,"endTime":814.929,"body":"and trust Oh boy, think about that like"},{"startTime":810.369,"endTime":814.929,"body":"he's packed a lot under that one, right?"},{"startTime":815.079,"endTime":819.949,"body":"so just looking at Giving business to"},{"startTime":815.079,"endTime":819.949,"body":"someone based on cost so the lowest"},{"startTime":819.989,"endTime":824.189,"body":"cost basically Yes automatically"},{"startTime":819.989,"endTime":824.189,"body":"is going to give you inherently the"},{"startTime":824.189,"endTime":827.499,"body":"lowest quality I mean, they're not"},{"startTime":824.189,"endTime":827.499,"body":"going to use high quality parts, for"},{"startTime":827.499,"endTime":830.579,"body":"example, into the product, because"},{"startTime":827.499,"endTime":830.579,"body":"you're cheapening out at that point."},{"startTime":830.919,"endTime":833.299,"body":"Instead, he says, minimize total cost."},{"startTime":833.299,"endTime":836.639,"body":"Don't look at a component and say,"},{"startTime":833.299,"endTime":836.639,"body":"let's get the cheapest component there."},{"startTime":836.789,"endTime":840.299,"body":"Because the thinking there kind"},{"startTime":836.789,"endTime":840.299,"body":"of goes from one component that,"},{"startTime":840.449,"endTime":841.529,"body":"let's say you have four components."},{"startTime":841.679,"endTime":843.454,"body":"Get the cheapest component number one."},{"startTime":843.794,"endTime":845.244,"body":"Therefore, get the cheapest number two."},{"startTime":845.274,"endTime":846.764,"body":"Therefore, get the cheapest number three."},{"startTime":847.074,"endTime":849.754,"body":"That's a fallacy that he's"},{"startTime":847.074,"endTime":849.754,"body":"basically pointing out here."},{"startTime":849.764,"endTime":853.294,"body":"He's saying, no, look at the whole thing"},{"startTime":849.764,"endTime":853.294,"body":"and try to minimize the total cost."},{"startTime":853.314,"endTime":855.064,"body":"Which isn't just the cost of materials."},{"startTime":855.214,"endTime":858.054,"body":"It's the cost of producing it,"},{"startTime":855.214,"endTime":858.054,"body":"cost of labor, Cost of rework,"},{"startTime":858.154,"endTime":860.014,"body":"Cost of bad quality, all of that."},{"startTime":860.164,"endTime":863.634,"body":"So he has a couple of nice, spicy hot"},{"startTime":860.164,"endTime":863.634,"body":"takes at the beginning of this chapter."},{"startTime":863.634,"endTime":866.574,"body":"At the beginning of the section, it says"},{"startTime":863.634,"endTime":866.574,"body":"we can no longer leave quality service"},{"startTime":866.574,"endTime":871.734,"body":"and price to the forces of competition for"},{"startTime":866.574,"endTime":871.734,"body":"price alone, not in today's requirements"},{"startTime":871.734,"endTime":873.324,"body":"for uniformity, and reliability."},{"startTime":873.899,"endTime":875.289,"body":"That is James K."},{"startTime":875.289,"endTime":878.429,"body":"Bakken, Ford Motor"},{"startTime":875.289,"endTime":878.429,"body":"Company, 27 January 1981."},{"startTime":878.729,"endTime":882.829,"body":"Price has no meeting without a measure"},{"startTime":878.729,"endTime":882.829,"body":"of the quality being purchased."},{"startTime":882.979,"endTime":885.679,"body":"Without adequate measures of quality,"},{"startTime":882.979,"endTime":885.679,"body":"business drifts to the lowest"},{"startTime":885.689,"endTime":889.269,"body":"bidder, lowest quality, and high"},{"startTime":885.689,"endTime":889.269,"body":"cost being the inevitable result."},{"startTime":889.329,"endTime":893.839,"body":"He says the aim in purchase of tools and"},{"startTime":889.329,"endTime":893.839,"body":"other equipment should be to minimize"},{"startTime":893.839,"endTime":896.129,"body":"the net cost per hour or year of life."},{"startTime":896.279,"endTime":899.709,"body":"But this would require long term thinking"},{"startTime":896.279,"endTime":899.709,"body":"not just the cheapest price tag for"},{"startTime":899.709,"endTime":904.289,"body":"purchase today and the quote there is"},{"startTime":899.709,"endTime":904.289,"body":"Shewart, economic control of quality"},{"startTime":904.519,"endTime":909.529,"body":"of manufactured product from 1931"},{"startTime":909.679,"endTime":911.699,"body":"so I mean, we're 1931 Right here."},{"startTime":911.699,"endTime":912.769,"body":"Schuart in 1931."},{"startTime":912.779,"endTime":917.244,"body":"Like we already solved this problem"},{"startTime":912.779,"endTime":917.244,"body":"You Financial accounting, like formula"},{"startTime":917.384,"endTime":920.444,"body":"to go into this to figure out what's"},{"startTime":917.384,"endTime":920.444,"body":"the, what's the lifetime they do"},{"startTime":920.444,"endTime":923.264,"body":"this corporate I know for a fact that"},{"startTime":920.444,"endTime":923.264,"body":"corporate asset management, cause I"},{"startTime":923.264,"endTime":926.204,"body":"remember working with like whenever"},{"startTime":923.264,"endTime":926.204,"body":"the company would have like a contract"},{"startTime":926.204,"endTime":929.724,"body":"with Dell or one of these places to"},{"startTime":926.204,"endTime":929.724,"body":"provide laptops corporate laptops they"},{"startTime":929.724,"endTime":931.304,"body":"would have the, Financial formula."},{"startTime":931.304,"endTime":934.514,"body":"And it's like annoyingly, they have to"},{"startTime":931.304,"endTime":934.514,"body":"go and replace your laptop every like"},{"startTime":934.514,"endTime":935.954,"body":"two years or something some ridiculous."},{"startTime":936.104,"endTime":939.084,"body":"And I'm like, I don't want to migrate my"},{"startTime":936.104,"endTime":939.084,"body":"laptop because somebody on a spreadsheet"},{"startTime":939.084,"endTime":942.674,"body":"has said like that the use of this"},{"startTime":939.084,"endTime":942.674,"body":"laptop is three years, 36 months."},{"startTime":942.674,"endTime":944.954,"body":"So we're going to take the cost of"},{"startTime":942.674,"endTime":944.954,"body":"the laptop divided by 36 months."},{"startTime":945.104,"endTime":948.604,"body":"And that will be the full"},{"startTime":945.104,"endTime":948.604,"body":"financial life of this asset."},{"startTime":948.864,"endTime":950.744,"body":"Yeah, they amortize the asset over time."},{"startTime":950.754,"endTime":953.454,"body":"Because when they go to buy them,"},{"startTime":950.754,"endTime":953.454,"body":"they're breaking that down to either"},{"startTime":953.454,"endTime":955.804,"body":"per year or per whatever month, hour."},{"startTime":955.804,"endTime":957.144,"body":"I don't know what the"},{"startTime":955.804,"endTime":957.144,"body":"formula would break it down."},{"startTime":957.144,"endTime":961.664,"body":"But when, so they're not, they could"},{"startTime":957.144,"endTime":961.664,"body":"go with a more expensive laptop."},{"startTime":961.814,"endTime":965.624,"body":"And because when they do that formula and"},{"startTime":961.814,"endTime":965.624,"body":"then they factor in the ease of setting"},{"startTime":965.624,"endTime":969.944,"body":"it up, the cost to replace parts, the"},{"startTime":965.624,"endTime":969.944,"body":"quality of how often things go wrong"},{"startTime":969.944,"endTime":971.074,"body":"or whatever, and they factor all that."},{"startTime":971.129,"endTime":975.419,"body":"Data, the one that actually is more"},{"startTime":971.129,"endTime":975.419,"body":"expensive might end up being a cheaper"},{"startTime":975.419,"endTime":977.609,"body":"alternative over a longer time period."},{"startTime":977.659,"endTime":980.509,"body":"And also if you buy a more powerful"},{"startTime":977.659,"endTime":980.509,"body":"machine, maybe this brand of machine is"},{"startTime":980.509,"endTime":983.669,"body":"good for four years, not three years now"},{"startTime":980.509,"endTime":983.669,"body":"you're getting 12 more months I don't"},{"startTime":983.669,"endTime":986.769,"body":"know, but this is, he's saying this is"},{"startTime":983.669,"endTime":986.769,"body":"the kind of stuff needs to be considered."},{"startTime":986.969,"endTime":990.369,"body":"Not just, Hey, here's"},{"startTime":986.969,"endTime":990.369,"body":"your fixed price contract."},{"startTime":990.679,"endTime":993.529,"body":"I'm just going to pick the contract"},{"startTime":990.679,"endTime":993.529,"body":"with the lower build my bridges"},{"startTime":993.529,"endTime":995.029,"body":"out of jelly cause it's cheaper."},{"startTime":995.179,"endTime":995.999,"body":"It's cheaper now."},{"startTime":995.999,"endTime":996.759,"body":"Yeah, exactly."},{"startTime":996.769,"endTime":998.879,"body":"So you can't really see past your nose."},{"startTime":999.209,"endTime":1000.449,"body":"You know, looking at the future."},{"startTime":1000.599,"endTime":1003.969,"body":"So that's one point in this major"},{"startTime":1000.599,"endTime":1003.969,"body":"point that he's talking about"},{"startTime":1003.979,"endTime":1005.609,"body":"moving towards a single supplier."},{"startTime":1005.759,"endTime":1007.919,"body":"And even today, we learned this."},{"startTime":1008.069,"endTime":1011.769,"body":"Specifically came to the floor"},{"startTime":1008.069,"endTime":1011.769,"body":"during covid when we had that"},{"startTime":1011.779,"endTime":1013.939,"body":"whole supply chain crisis, right?"},{"startTime":1014.199,"endTime":1019.819,"body":"Single supplier at that point was deemed"},{"startTime":1014.199,"endTime":1019.819,"body":"to be an issue because if they were having"},{"startTime":1019.819,"endTime":1021.739,"body":"trouble, well, you couldn't get anything."},{"startTime":1021.889,"endTime":1022.949,"body":"So you would look around."},{"startTime":1023.099,"endTime":1025.679,"body":"But then everybody was"},{"startTime":1023.099,"endTime":1025.679,"body":"having trouble, right?"},{"startTime":1025.899,"endTime":1030.129,"body":"So singles of this single supplier"},{"startTime":1025.899,"endTime":1030.129,"body":"model is, it's not just that if"},{"startTime":1030.129,"endTime":1033.529,"body":"you're, if you're trusting a single"},{"startTime":1030.129,"endTime":1033.529,"body":"supplier, you get the best price"},{"startTime":1033.789,"endTime":1035.739,"body":"that that may be a small part of it."},{"startTime":1035.999,"endTime":1039.499,"body":"It's the fact that the longer you work"},{"startTime":1035.999,"endTime":1039.499,"body":"with them, the better relationships"},{"startTime":1039.499,"endTime":1041.489,"body":"you have with them, the trust, right?"},{"startTime":1041.809,"endTime":1044.749,"body":"And so he's talking about that"},{"startTime":1041.809,"endTime":1044.749,"body":"the loyalty and the trust."},{"startTime":1045.089,"endTime":1048.739,"body":"I've known companies that were small"},{"startTime":1045.089,"endTime":1048.739,"body":"enough where they only had one or"},{"startTime":1048.739,"endTime":1051.619,"body":"two major customers, and then there"},{"startTime":1048.739,"endTime":1051.619,"body":"were a couple of smaller customers,"},{"startTime":1051.619,"endTime":1053.289,"body":"maybe five or six small customers."},{"startTime":1053.439,"endTime":1056.819,"body":"And the company was in financial"},{"startTime":1053.439,"endTime":1056.819,"body":"strife, and one of the major customers"},{"startTime":1056.929,"endTime":1062.369,"body":"actually helped them on by prepaying"},{"startTime":1056.929,"endTime":1062.369,"body":"for equipment for two years ahead."},{"startTime":1062.659,"endTime":1065.589,"body":"So that company could have"},{"startTime":1062.659,"endTime":1065.589,"body":"fumes to survive on, right?"},{"startTime":1065.739,"endTime":1068.229,"body":"That doesn't happen unless"},{"startTime":1065.739,"endTime":1068.229,"body":"you have loyalty and trust."},{"startTime":1068.269,"endTime":1068.579,"body":"Right."},{"startTime":1068.679,"endTime":1068.959,"body":"Yeah."},{"startTime":1069.159,"endTime":1074.099,"body":"Using individual suppliers at the lowest"},{"startTime":1069.159,"endTime":1074.099,"body":"cost that you didn't really bring them"},{"startTime":1074.099,"endTime":1078.389,"body":"into your, Like the supply chain, you"},{"startTime":1074.099,"endTime":1078.389,"body":"didn't really bring them in and truly"},{"startTime":1078.389,"endTime":1081.519,"body":"partner with them You just they were kind"},{"startTime":1078.389,"endTime":1081.519,"body":"of like your mercenary suppliers and as"},{"startTime":1081.519,"endTime":1085.199,"body":"soon as you found a cheaper, you know By"},{"startTime":1081.519,"endTime":1085.199,"body":"two pennies or whatever you would cut them"},{"startTime":1085.199,"endTime":1088.599,"body":"loose with no, you know you don't even"},{"startTime":1085.199,"endTime":1088.599,"body":"really know who they are and who you're"},{"startTime":1088.599,"endTime":1093.439,"body":"dealing with That's a lot different than"},{"startTime":1088.599,"endTime":1093.439,"body":"treating a supplier treating a vendor As"},{"startTime":1093.499,"endTime":1097.599,"body":"a partner, basically, that's different"},{"startTime":1093.499,"endTime":1097.599,"body":"and also to further complicate the matters"},{"startTime":1097.599,"endTime":1101.849,"body":"is why do you need to ship widgets from"},{"startTime":1097.599,"endTime":1101.849,"body":"literally the other side of the planet"},{"startTime":1102.009,"endTime":1105.869,"body":"for because, well, the cost of shipping"},{"startTime":1102.009,"endTime":1105.869,"body":"them and then the container ships and"},{"startTime":1105.869,"endTime":1109.684,"body":"all the stuff that brings them, it's"},{"startTime":1105.869,"endTime":1109.684,"body":"actually two cents cheaper per item."},{"startTime":1109.684,"endTime":1112.544,"body":"But again, if you're very myopic"},{"startTime":1109.684,"endTime":1112.544,"body":"and the only thing you're looking"},{"startTime":1112.544,"endTime":1117.394,"body":"at is the final cost on the dotted"},{"startTime":1112.544,"endTime":1117.394,"body":"line as the one time payment and"},{"startTime":1117.394,"endTime":1118.634,"body":"you're not considering the future."},{"startTime":1118.784,"endTime":1121.504,"body":"Like this short term thinking,"},{"startTime":1118.784,"endTime":1121.504,"body":"yeah, I get it completely, , Oh, I"},{"startTime":1121.504,"endTime":1122.724,"body":"don't care where it's coming from."},{"startTime":1122.774,"endTime":1123.814,"body":"just here's the money."},{"startTime":1123.814,"endTime":1124.384,"body":"Make it happen."},{"startTime":1124.534,"endTime":1124.784,"body":"Yeah."},{"startTime":1124.834,"endTime":1126.764,"body":"And then you turn around and"},{"startTime":1124.834,"endTime":1126.764,"body":"you find Oh yeah, we're not"},{"startTime":1126.764,"endTime":1127.794,"body":"going to give you these masks."},{"startTime":1127.844,"endTime":1128.484,"body":"we're going to keep them."},{"startTime":1128.634,"endTime":1129.124,"body":"We need them."},{"startTime":1129.274,"endTime":1130.054,"body":"Too bad, buddy."},{"startTime":1130.204,"endTime":1133.384,"body":"You know, Oh, I thought we"},{"startTime":1130.204,"endTime":1133.384,"body":"were partners no, no, exactly."},{"startTime":1133.534,"endTime":1133.604,"body":"Cool."},{"startTime":1133.754,"endTime":1134.054,"body":"Yeah."},{"startTime":1134.254,"endTime":1137.454,"body":"So end the practice of awarding"},{"startTime":1134.254,"endTime":1137.454,"body":"business on the basis of a price tag."},{"startTime":1137.454,"endTime":1141.964,"body":"I mean, it's a price tag alone really"},{"startTime":1137.454,"endTime":1141.964,"body":"is yeah, I think he specifies that."},{"startTime":1141.964,"endTime":1142.294,"body":"Doesn't he?"},{"startTime":1142.444,"endTime":1143.584,"body":"He says price tag alone."},{"startTime":1143.734,"endTime":1145.084,"body":"In his text."},{"startTime":1145.234,"endTime":1149.024,"body":"He gives a great example about like the"},{"startTime":1145.234,"endTime":1149.024,"body":"finance people that will buy plane tickets"},{"startTime":1149.024,"endTime":1152.194,"body":"for like the traveling salesperson, like"},{"startTime":1149.024,"endTime":1152.194,"body":"they'll buy you the cheapest plane ticket"},{"startTime":1152.194,"endTime":1155.714,"body":"and now you got to wait at the airport"},{"startTime":1152.194,"endTime":1155.714,"body":"all day and now you're super jet lagged or"},{"startTime":1155.714,"endTime":1159.214,"body":"they won't pay for a hotel the day before"},{"startTime":1155.714,"endTime":1159.214,"body":"they make you come in the day of and now"},{"startTime":1159.214,"endTime":1161.994,"body":"you spend a bunch of time traveling and"},{"startTime":1159.214,"endTime":1161.994,"body":"now you're going in front of the client."},{"startTime":1161.994,"endTime":1162.884,"body":"You're all flustered from traveling."},{"startTime":1162.884,"endTime":1165.884,"body":"Like, wouldn't it be better if you had"},{"startTime":1162.884,"endTime":1165.884,"body":"a hotel, you had time to relax, time to"},{"startTime":1165.894,"endTime":1167.314,"body":"have a breakfast in the morning, whatever."},{"startTime":1167.314,"endTime":1169.754,"body":"And then you got to your client,"},{"startTime":1167.314,"endTime":1169.754,"body":"you were gassed up and ready."},{"startTime":1169.804,"endTime":1171.974,"body":"I have lived that life in my previous job."},{"startTime":1171.974,"endTime":1177.094,"body":"So I can understand after an international"},{"startTime":1171.974,"endTime":1177.094,"body":"flight, you land and then the three"},{"startTime":1177.094,"endTime":1178.624,"body":"S's later you're in front of a client."},{"startTime":1178.624,"endTime":1181.014,"body":"I mean, you just, you're not"},{"startTime":1178.624,"endTime":1181.014,"body":"putting your best face forward"},{"startTime":1181.244,"endTime":1183.194,"body":"both literally and otherwise."},{"startTime":1183.344,"endTime":1184.859,"body":"So, yeah, I absolutely agree with that."},{"startTime":1185.009,"endTime":1186.039,"body":"I'm gonna move on to number five."},{"startTime":1186.089,"endTime":1189.379,"body":"Number five, improve constantly"},{"startTime":1186.089,"endTime":1189.379,"body":"and forever the system of"},{"startTime":1189.389,"endTime":1192.809,"body":"production and service to improve"},{"startTime":1189.389,"endTime":1192.809,"body":"quality and productivity and"},{"startTime":1192.809,"endTime":1194.869,"body":"thus constantly decrease costs."},{"startTime":1195.039,"endTime":1195.619,"body":"Costs."},{"startTime":1195.779,"endTime":1197.339,"body":"But we really like the word constantly."},{"startTime":1197.389,"endTime":1198.149,"body":"Four times."},{"startTime":1198.299,"endTime":1201.379,"body":"So there's an article"},{"startTime":1198.299,"endTime":1201.379,"body":"linked to that on the site."},{"startTime":1201.389,"endTime":1203.149,"body":"Haircuts and continuous improvement."},{"startTime":1203.409,"endTime":1205.159,"body":"Oh, which is pretty interesting."},{"startTime":1205.169,"endTime":1206.229,"body":"Yeah, There's a link there."},{"startTime":1206.379,"endTime":1210.239,"body":"And there's a story that Professor"},{"startTime":1206.379,"endTime":1210.239,"body":"Bill Bellows, deputy director of the"},{"startTime":1210.239,"endTime":1213.719,"body":"Institute has we're probably not gonna"},{"startTime":1210.239,"endTime":1213.719,"body":"have time to go through all of this,"},{"startTime":1213.869,"endTime":1219.219,"body":"but I think definitely to the point of"},{"startTime":1213.869,"endTime":1219.219,"body":"process improvements leading to quality"},{"startTime":1219.219,"endTime":1221.919,"body":"improvements leading to decrease."},{"startTime":1222.069,"endTime":1225.229,"body":"Decreased costs, basically, is"},{"startTime":1222.069,"endTime":1225.229,"body":"how I'd summarize it, right?"},{"startTime":1225.379,"endTime":1228.489,"body":"Improve quality and productivity"},{"startTime":1225.379,"endTime":1228.489,"body":"because your processes are better."},{"startTime":1228.639,"endTime":1232.309,"body":"And in turn, those will yield lower costs."},{"startTime":1232.459,"endTime":1236.959,"body":"And if you can market well, if"},{"startTime":1232.459,"endTime":1236.959,"body":"you can sell well, then it should"},{"startTime":1236.959,"endTime":1238.439,"body":"mean better profits for you."},{"startTime":1238.589,"endTime":1241.619,"body":"The point about this one, I"},{"startTime":1238.589,"endTime":1241.619,"body":"think, is simply that whole"},{"startTime":1241.729,"endTime":1244.019,"body":"relentless pursuit of improvement."},{"startTime":1244.219,"endTime":1245.319,"body":"Improve constantly."},{"startTime":1245.469,"endTime":1248.799,"body":"constantly and forever the system"},{"startTime":1245.469,"endTime":1248.799,"body":"of production and service to"},{"startTime":1248.799,"endTime":1252.449,"body":"improve quality and productivity so"},{"startTime":1248.799,"endTime":1252.449,"body":"that you can decrease your costs."},{"startTime":1252.649,"endTime":1255.409,"body":"It says, putting out fires is"},{"startTime":1252.649,"endTime":1255.409,"body":"not improvement of the process."},{"startTime":1255.669,"endTime":1259.919,"body":"Neither is discovery and removal of"},{"startTime":1255.669,"endTime":1259.919,"body":"a special cause detected by a point."},{"startTime":1260.069,"endTime":1261.159,"body":"Out of control."},{"startTime":1261.309,"endTime":1264.859,"body":"This only puts the process back to where"},{"startTime":1261.309,"endTime":1264.859,"body":"it should have been in the first place."},{"startTime":1264.939,"endTime":1268.059,"body":"Yeah, this is most companies right"},{"startTime":1264.939,"endTime":1268.059,"body":"here,  it is, he's talking about process"},{"startTime":1268.059,"endTime":1270.429,"body":"control where things fall outside of the."},{"startTime":1270.694,"endTime":1274.744,"body":"control band and those things you"},{"startTime":1270.694,"endTime":1274.744,"body":"need to bring back in the band."},{"startTime":1274.744,"endTime":1276.764,"body":"He's not talking about"},{"startTime":1274.744,"endTime":1276.764,"body":"that under this point here."},{"startTime":1276.764,"endTime":1280.144,"body":"He's saying once they're in the"},{"startTime":1276.764,"endTime":1280.144,"body":"band, you then can continuously"},{"startTime":1280.164,"endTime":1281.954,"body":"strive to improve the processes."},{"startTime":1282.014,"endTime":1285.854,"body":"Adjustment of a process that is"},{"startTime":1282.014,"endTime":1285.854,"body":"in statistical control initiated"},{"startTime":1285.904,"endTime":1290.814,"body":"on appearance of a fault item or"},{"startTime":1285.904,"endTime":1290.814,"body":"a mistake as if it arose from an"},{"startTime":1290.834,"endTime":1294.774,"body":"obvious immediate cause will only"},{"startTime":1290.834,"endTime":1294.774,"body":"create more trouble not less."},{"startTime":1294.924,"endTime":1297.184,"body":"It's a theorem due to Lloyd S."},{"startTime":1297.184,"endTime":1297.684,"body":"Nelson."},{"startTime":1297.884,"endTime":1301.384,"body":"If you start meddling with"},{"startTime":1297.884,"endTime":1301.384,"body":"things that are in control,"},{"startTime":1301.594,"endTime":1303.034,"body":"that's kind of where he's going."},{"startTime":1303.094,"endTime":1307.334,"body":"you start meddling with things that are"},{"startTime":1303.094,"endTime":1307.334,"body":"in control as if they were special causes."},{"startTime":1307.484,"endTime":1310.944,"body":"So in other words, as if they were"},{"startTime":1307.484,"endTime":1310.944,"body":"not in control, is what he's saying."},{"startTime":1311.254,"endTime":1314.984,"body":"Once things are in control, you can"},{"startTime":1311.254,"endTime":1314.984,"body":"start to really look at improving"},{"startTime":1314.994,"endTime":1317.904,"body":"things, but if they're out of control,"},{"startTime":1314.994,"endTime":1317.904,"body":"you gotta bring them in control first."},{"startTime":1318.054,"endTime":1320.704,"body":"another final hot take before"},{"startTime":1318.054,"endTime":1320.704,"body":"we move along from this section."},{"startTime":1320.954,"endTime":1324.604,"body":"Mere allocation of huge sums of money"},{"startTime":1320.954,"endTime":1324.604,"body":"for quality will not bring quality."},{"startTime":1324.784,"endTime":1327.574,"body":"There is no substitute for"},{"startTime":1324.784,"endTime":1327.574,"body":"knowledge, but the prospect of"},{"startTime":1327.584,"endTime":1329.464,"body":"use of knowledge brings fear."},{"startTime":1329.614,"endTime":1331.364,"body":"Which is another point in the future."},{"startTime":1331.514,"endTime":1333.674,"body":"Yeah, I mean, we see that"},{"startTime":1331.514,"endTime":1333.674,"body":"all the time, don't we?"},{"startTime":1333.754,"endTime":1335.114,"body":"Throwing money on quality."},{"startTime":1335.114,"endTime":1337.144,"body":"So you can't buy quality into something."},{"startTime":1337.184,"endTime":1337.684,"body":"That's right."},{"startTime":1337.744,"endTime":1341.234,"body":"Like a certain company that may or may"},{"startTime":1337.744,"endTime":1341.234,"body":"not have a blue screen'd the world,"},{"startTime":1341.384,"endTime":1345.724,"body":"and now it's a spoiler alert for a"},{"startTime":1341.384,"endTime":1345.724,"body":"future podcast, one of their fixes is"},{"startTime":1345.724,"endTime":1347.874,"body":"we're gonna have an outside company."},{"startTime":1348.024,"endTime":1351.484,"body":"Yeah, we're going to farm out quality"},{"startTime":1348.024,"endTime":1351.484,"body":"basically, that's right and then there"},{"startTime":1351.484,"endTime":1355.364,"body":"are companies that sloganize it and"},{"startTime":1351.484,"endTime":1355.364,"body":"say, well, quality is it, we strive"},{"startTime":1355.374,"endTime":1358.644,"body":"for quality, quality is job one, this"},{"startTime":1355.374,"endTime":1358.644,"body":"is their findings though, this was"},{"startTime":1358.644,"endTime":1361.834,"body":"their findings is like, oh, we need our"},{"startTime":1358.644,"endTime":1361.834,"body":"official findings, how we're going to"},{"startTime":1361.834,"endTime":1365.194,"body":"rectify this issue, we're going to spend"},{"startTime":1361.834,"endTime":1365.194,"body":"some extra money on quality, right?"},{"startTime":1365.224,"endTime":1367.504,"body":"Yeah, after having destroyed the world."},{"startTime":1367.544,"endTime":1369.154,"body":"Some people just want to"},{"startTime":1367.544,"endTime":1369.154,"body":"set the world on fire."},{"startTime":1369.324,"endTime":1369.604,"body":"All right."},{"startTime":1369.634,"endTime":1372.834,"body":"Number six Institute training on the job."},{"startTime":1372.984,"endTime":1375.634,"body":"One of my favorites is to"},{"startTime":1372.984,"endTime":1375.634,"body":"do training on the job."},{"startTime":1375.694,"endTime":1377.534,"body":"So you know, it's no surprise."},{"startTime":1377.534,"endTime":1380.784,"body":"Anybody's listened to any of our"},{"startTime":1377.534,"endTime":1380.784,"body":"podcasts where I go on about how I'm a"},{"startTime":1380.784,"endTime":1384.754,"body":"big fan of this model training on the"},{"startTime":1380.784,"endTime":1384.754,"body":"job, not just going out to a training"},{"startTime":1384.754,"endTime":1388.624,"body":"class and come back and, Be a self"},{"startTime":1384.754,"endTime":1388.624,"body":"self declared expert training on the"},{"startTime":1388.624,"endTime":1393.234,"body":"job under the tutelage and guidance of"},{"startTime":1388.624,"endTime":1393.234,"body":"somebody who's Come up through the ranks."},{"startTime":1393.234,"endTime":1396.114,"body":"I mean, there's just no"},{"startTime":1393.234,"endTime":1396.114,"body":"substitute for that, right?"},{"startTime":1396.364,"endTime":1398.864,"body":"training must be totally"},{"startTime":1396.364,"endTime":1398.864,"body":"reconstructed period."},{"startTime":1399.034,"endTime":1400.724,"body":"So here we go."},{"startTime":1400.754,"endTime":1401.344,"body":"Shots fired."},{"startTime":1401.624,"endTime":1406.004,"body":"Management needs training to learn about"},{"startTime":1401.624,"endTime":1406.004,"body":"the company all the way from incoming"},{"startTime":1406.004,"endTime":1411.314,"body":"material to customer  a central problem"},{"startTime":1406.004,"endTime":1411.314,"body":"is need for appreciation of variation."},{"startTime":1411.464,"endTime":1414.564,"body":"Management must understand and act on"},{"startTime":1411.464,"endTime":1414.564,"body":"the problems that rob the production"},{"startTime":1414.564,"endTime":1418.174,"body":"worker of the possibility of carrying"},{"startTime":1414.564,"endTime":1418.174,"body":"out his work with satisfaction."},{"startTime":1418.324,"endTime":1421.804,"body":"Yeah, from the perspective of the"},{"startTime":1418.324,"endTime":1421.804,"body":"manufacturing environment, right?"},{"startTime":1421.814,"endTime":1423.024,"body":"That's where he wrote this."},{"startTime":1423.374,"endTime":1427.134,"body":"But if you take our work"},{"startTime":1423.374,"endTime":1427.134,"body":"environment today in knowledge"},{"startTime":1427.134,"endTime":1429.254,"body":"work, this applies still, I say."},{"startTime":1429.404,"endTime":1430.304,"body":"Production worker."},{"startTime":1430.454,"endTime":1431.584,"body":"They give you no instruction."},{"startTime":1431.734,"endTime":1433.504,"body":"What they do is they set"},{"startTime":1431.734,"endTime":1433.504,"body":"you down in a machine."},{"startTime":1433.504,"endTime":1434.494,"body":"They tell you to go to work."},{"startTime":1434.644,"endTime":1435.824,"body":"There's nobody to teach you."},{"startTime":1435.974,"endTime":1438.384,"body":"My colleagues help me, but"},{"startTime":1435.974,"endTime":1438.384,"body":"they have their own work to do."},{"startTime":1438.534,"endTime":1439.424,"body":"Don't you have a foreman?"},{"startTime":1439.574,"endTime":1443.534,"body":"He knows nothing isn't his job to"},{"startTime":1439.574,"endTime":1443.534,"body":"help you learn yours if you need help"},{"startTime":1443.764,"endTime":1447.084,"body":"You don't go to somebody that looks"},{"startTime":1443.764,"endTime":1447.084,"body":"dumber than you are do you he wears a"},{"startTime":1447.084,"endTime":1450.254,"body":"necktie, but he doesn't know anything"},{"startTime":1447.084,"endTime":1450.254,"body":"But the necktie helps doesn't it?"},{"startTime":1450.794,"endTime":1451.174,"body":"No."},{"startTime":1451.224,"endTime":1452.154,"body":"Oh, that's right."},{"startTime":1452.304,"endTime":1452.764,"body":"Oh my god."},{"startTime":1452.844,"endTime":1456.284,"body":"Oh my god I can't imagine why Deming's"},{"startTime":1452.844,"endTime":1456.284,"body":"stuff wasn't adopted by a bunch of people"},{"startTime":1456.284,"endTime":1457.914,"body":"who say I know what needs to happen."},{"startTime":1457.924,"endTime":1460.314,"body":"No, I don't need evidence I'll"},{"startTime":1457.924,"endTime":1460.314,"body":"just tell you that's right."},{"startTime":1460.514,"endTime":1461.614,"body":"Yeah, my goodness."},{"startTime":1461.624,"endTime":1466.094,"body":"so today as well like You know people"},{"startTime":1461.624,"endTime":1466.094,"body":"join a company and they're basically told"},{"startTime":1466.284,"endTime":1471.394,"body":"go watch this video or five videos or"},{"startTime":1466.284,"endTime":1471.394,"body":"Go read these docs and you'll get up to"},{"startTime":1471.394,"endTime":1473.524,"body":"speed and that's your onboarding, right?"},{"startTime":1473.584,"endTime":1477.094,"body":"there's not even a simple thing like"},{"startTime":1473.584,"endTime":1477.094,"body":"a buddy system where you can turn to"},{"startTime":1477.094,"endTime":1478.954,"body":"somebody and say why are we doing this?"},{"startTime":1478.984,"endTime":1479.664,"body":"What are we doing?"},{"startTime":1479.814,"endTime":1480.944,"body":"Who's our real customer?"},{"startTime":1480.964,"endTime":1484.414,"body":"You can't ask questions like that"},{"startTime":1480.964,"endTime":1484.414,"body":"anymore It's such a shame because"},{"startTime":1484.514,"endTime":1488.994,"body":"they expect you to be productive"},{"startTime":1484.514,"endTime":1488.994,"body":"After a few days of that induction,"},{"startTime":1489.004,"endTime":1490.544,"body":"if you like self induction, right?"},{"startTime":1490.574,"endTime":1492.004,"body":"And it just doesn't work"},{"startTime":1492.154,"endTime":1494.204,"body":"Two final hot take points in this section."},{"startTime":1494.434,"endTime":1497.474,"body":"Money and time spent for training"},{"startTime":1494.434,"endTime":1497.474,"body":"will be ineffective unless"},{"startTime":1497.574,"endTime":1499.324,"body":"inhibitors to good work are removed."},{"startTime":1499.474,"endTime":1500.164,"body":"there's that one."},{"startTime":1500.314,"endTime":1503.514,"body":"And then the other one is It should"},{"startTime":1500.314,"endTime":1503.514,"body":"be noted further in connection"},{"startTime":1503.514,"endTime":1506.604,"body":"with 6 and 13, which we'll get"},{"startTime":1503.514,"endTime":1506.604,"body":"to money spent on training."},{"startTime":1506.634,"endTime":1509.124,"body":"Retraining and education does"},{"startTime":1506.634,"endTime":1509.124,"body":"not show on the balance sheet."},{"startTime":1509.174,"endTime":1511.374,"body":"It does not increase the"},{"startTime":1509.174,"endTime":1511.374,"body":"tangible net worth of a company."},{"startTime":1511.644,"endTime":1515.634,"body":"In contrast, money spent for the equipment"},{"startTime":1511.644,"endTime":1515.634,"body":"is on the balance sheet and increases"},{"startTime":1515.634,"endTime":1517.254,"body":"the present net worth of the company."},{"startTime":1517.404,"endTime":1518.824,"body":"Yeah, I mean, that's an issue."},{"startTime":1518.824,"endTime":1522.424,"body":"Investing in training definitely doesn't"},{"startTime":1518.824,"endTime":1522.424,"body":"reflect on the balance sheet, right?"},{"startTime":1522.574,"endTime":1525.654,"body":"Investing in your people doesn't we"},{"startTime":1522.574,"endTime":1525.654,"body":"can't put that on the balance sheet."},{"startTime":1525.664,"endTime":1526.984,"body":"So we have no time for it."},{"startTime":1526.984,"endTime":1527.914,"body":"That's exactly right."},{"startTime":1527.954,"endTime":1530.714,"body":"We'd rather buy stuff so"},{"startTime":1527.954,"endTime":1530.714,"body":"we can say we have assets."},{"startTime":1530.724,"endTime":1531.014,"body":"That's right."},{"startTime":1531.054,"endTime":1531.794,"body":"Now get out of my office."},{"startTime":1531.944,"endTime":1532.884,"body":"So true, man."},{"startTime":1533.114,"endTime":1534.024,"body":"It is so true."},{"startTime":1534.174,"endTime":1534.844,"body":"Oh man."},{"startTime":1534.864,"endTime":1538.094,"body":"This it's like, I feel personally"},{"startTime":1534.864,"endTime":1538.094,"body":"attacked , by item number six."},{"startTime":1538.104,"endTime":1539.024,"body":"I want to move on quickly."},{"startTime":1539.284,"endTime":1539.744,"body":"Let's see."},{"startTime":1539.884,"endTime":1540.314,"body":"Seven."},{"startTime":1540.364,"endTime":1541.894,"body":"Number seven, institute leadership."},{"startTime":1542.104,"endTime":1545.064,"body":"The aim of supervision should"},{"startTime":1542.104,"endTime":1545.064,"body":"be to help people and machines"},{"startTime":1545.214,"endTime":1547.114,"body":"and gadgets to do a better job."},{"startTime":1547.324,"endTime":1550.864,"body":"Supervision and management is"},{"startTime":1547.324,"endTime":1550.864,"body":"in need of overhaul as well as"},{"startTime":1550.874,"endTime":1555.544,"body":"supervision of production workers,"},{"startTime":1550.874,"endTime":1555.544,"body":"adopt and institute leadership."},{"startTime":1555.694,"endTime":1558.134,"body":"In our world today, what happens, right?"},{"startTime":1558.284,"endTime":1561.714,"body":"We're simply pointed at something"},{"startTime":1558.284,"endTime":1561.714,"body":"and told to do something as opposed"},{"startTime":1561.724,"endTime":1566.474,"body":"to empower to do something well, and"},{"startTime":1561.724,"endTime":1566.474,"body":"then continuously being empowered to"},{"startTime":1566.504,"endTime":1570.004,"body":"improve how well we do things on an"},{"startTime":1566.504,"endTime":1570.004,"body":"ongoing basis that doesn't happen."},{"startTime":1570.004,"endTime":1574.784,"body":"So he's saying that people in machines"},{"startTime":1570.004,"endTime":1574.784,"body":"and gadgets should do a better job."},{"startTime":1574.824,"endTime":1577.354,"body":"Supervision of management"},{"startTime":1574.824,"endTime":1577.354,"body":"basically should be."},{"startTime":1577.504,"endTime":1579.724,"body":"It should be overhauled is"},{"startTime":1577.504,"endTime":1579.724,"body":"what he's saying, right?"},{"startTime":1579.774,"endTime":1581.114,"body":"How should it be overhauled?"},{"startTime":1581.124,"endTime":1582.614,"body":"That might be later in the book."},{"startTime":1582.954,"endTime":1587.694,"body":"And if you want a deep dive on that one,"},{"startTime":1582.954,"endTime":1587.694,"body":"he's talking about a leader being a coach,"},{"startTime":1587.844,"endTime":1589.934,"body":"a leader being somebody who empowers."},{"startTime":1590.084,"endTime":1593.464,"body":"People that he's leading as opposed"},{"startTime":1590.084,"endTime":1593.464,"body":"to somebody who judges them."},{"startTime":1593.504,"endTime":1594.224,"body":"Yeah, right?"},{"startTime":1594.374,"endTime":1596.674,"body":"That's not a leader"},{"startTime":1594.374,"endTime":1596.674,"body":"according to to deming."},{"startTime":1596.854,"endTime":1600.384,"body":"He's got a few I mean that this section"},{"startTime":1596.854,"endTime":1600.384,"body":"is substantial compared to some of the"},{"startTime":1600.384,"endTime":1603.584,"body":"other sections Some suggestions remove"},{"startTime":1600.384,"endTime":1603.584,"body":"barriers that make it impossible for"},{"startTime":1603.584,"endTime":1607.684,"body":"the hourly worker to do his job with"},{"startTime":1603.584,"endTime":1607.684,"body":"pride of workmanship, which is 0."},{"startTime":1607.734,"endTime":1611.224,"body":"leaders must know the work that they"},{"startTime":1607.734,"endTime":1611.224,"body":"supervise, which is one of the ones"},{"startTime":1611.224,"endTime":1614.624,"body":"that you kind of pointed out item C"},{"startTime":1611.224,"endTime":1614.624,"body":"in the sections sort of it tells a"},{"startTime":1614.624,"endTime":1618.034,"body":"story about like seven people doing"},{"startTime":1614.624,"endTime":1618.034,"body":"their job that they were doing good,"},{"startTime":1618.044,"endTime":1620.384,"body":"but basically the system was designed."},{"startTime":1620.534,"endTime":1622.034,"body":"To promote failure basically."},{"startTime":1622.034,"endTime":1624.934,"body":"So it wasn't the individual"},{"startTime":1622.034,"endTime":1624.934,"body":"people in the department that"},{"startTime":1624.934,"endTime":1626.294,"body":"were at fault for the issue."},{"startTime":1626.444,"endTime":1628.584,"body":"Basically the system needed to be"},{"startTime":1626.444,"endTime":1628.584,"body":"improved because they thought that"},{"startTime":1628.594,"endTime":1629.994,"body":"the system was stable and it wasn't."},{"startTime":1630.144,"endTime":1633.284,"body":"That's one of Deming's more"},{"startTime":1630.144,"endTime":1633.284,"body":"well known sayings don't fix"},{"startTime":1633.284,"endTime":1634.514,"body":"the people fix the system."},{"startTime":1634.624,"endTime":1634.874,"body":"Yeah."},{"startTime":1635.024,"endTime":1636.494,"body":"And then he has a story here."},{"startTime":1636.494,"endTime":1637.214,"body":"I'm going to read it."},{"startTime":1637.264,"endTime":1638.764,"body":"supervision on the factory floor."},{"startTime":1639.079,"endTime":1642.559,"body":"What is, I fear, in many companies,"},{"startTime":1639.079,"endTime":1642.559,"body":"an entry position for college boys"},{"startTime":1642.559,"endTime":1644.669,"body":"and girls to learn about the company."},{"startTime":1644.829,"endTime":1646.349,"body":"Six months here, six months there."},{"startTime":1646.539,"endTime":1650.619,"body":"They're smart enough, and some of them"},{"startTime":1646.539,"endTime":1650.619,"body":"do indeed try to learn the work, but"},{"startTime":1650.619,"endTime":1652.249,"body":"how can anyone learn in six months?"},{"startTime":1652.249,"endTime":1656.239,"body":"It is easy to understand an hourly"},{"startTime":1652.249,"endTime":1656.239,"body":"worker who stated that if he goes"},{"startTime":1656.289,"endTime":1659.479,"body":"to his foreman with a problem, the"},{"startTime":1656.289,"endTime":1659.479,"body":"foreman, just smiles and walks away."},{"startTime":1659.719,"endTime":1664.449,"body":"He does not understand the problem, and"},{"startTime":1659.719,"endTime":1664.449,"body":"could get nothing done about it if he did."},{"startTime":1664.599,"endTime":1668.449,"body":"this is a classist kind of a thing that"},{"startTime":1664.599,"endTime":1668.449,"body":"he's pointing out happening Hey, the"},{"startTime":1668.449,"endTime":1671.469,"body":"college, the smart college people are"},{"startTime":1668.449,"endTime":1671.469,"body":"going to come in and they think they."},{"startTime":1671.619,"endTime":1673.849,"body":"know better, but they actually"},{"startTime":1671.619,"endTime":1673.849,"body":"don't in today's environment."},{"startTime":1673.859,"endTime":1678.019,"body":"We have a lot of matrix type structures"},{"startTime":1673.859,"endTime":1678.019,"body":"This exacerbates the problem because"},{"startTime":1678.349,"endTime":1680.289,"body":"the person is not going to know right?"},{"startTime":1680.299,"endTime":1683.219,"body":"It's the person you turned is not"},{"startTime":1680.299,"endTime":1683.219,"body":"gonna know what you know or better"},{"startTime":1683.219,"endTime":1686.589,"body":"than you so they can help you and"},{"startTime":1683.219,"endTime":1686.589,"body":"guide you They're not gonna know that"},{"startTime":1686.599,"endTime":1687.819,"body":"because they're not vested in here."},{"startTime":1688.099,"endTime":1690.719,"body":"They are working for some of"},{"startTime":1688.099,"endTime":1690.719,"body":"the groups somewhere else and"},{"startTime":1690.719,"endTime":1692.049,"body":"they're seconded to your team."},{"startTime":1692.109,"endTime":1694.679,"body":"The, like the interesting thing about"},{"startTime":1692.109,"endTime":1694.679,"body":"this section is what we talked about"},{"startTime":1694.679,"endTime":1697.679,"body":"in the podcast before that there are"},{"startTime":1694.679,"endTime":1697.679,"body":"these the, the, the big fan companies,"},{"startTime":1697.679,"endTime":1699.119,"body":"almost every single one of them has this."},{"startTime":1699.269,"endTime":1703.329,"body":"Pipeline from the the big schools"},{"startTime":1699.269,"endTime":1703.329,"body":"directly into product management, like"},{"startTime":1703.379,"endTime":1706.639,"body":"the associate product management, where"},{"startTime":1703.379,"endTime":1706.639,"body":"they take people from top schools and"},{"startTime":1706.639,"endTime":1710.989,"body":"they go straight in and try, trying to"},{"startTime":1706.639,"endTime":1710.989,"body":"call the shots, even though they have no"},{"startTime":1711.019,"endTime":1714.219,"body":"product management, no tech experience,"},{"startTime":1711.019,"endTime":1714.219,"body":"let alone product management experience"},{"startTime":1714.499,"endTime":1716.059,"body":"but they got their MBA or whatever."},{"startTime":1716.059,"endTime":1718.399,"body":"And now they're so I'd like to say."},{"startTime":1718.549,"endTime":1719.069,"body":"You know, wow."},{"startTime":1719.069,"endTime":1720.239,"body":"Things are a little bit different there."},{"startTime":1720.299,"endTime":1723.159,"body":"You know, I see the pattern"},{"startTime":1720.299,"endTime":1723.159,"body":"in other places too."},{"startTime":1723.159,"endTime":1725.149,"body":"So yeah, definitely case."},{"startTime":1725.149,"endTime":1727.269,"body":"You didn't think it was in your business."},{"startTime":1727.419,"endTime":1728.879,"body":"Like, yes, it's in mine."},{"startTime":1729.029,"endTime":1731.509,"body":"I don't know if it's in yours,"},{"startTime":1729.029,"endTime":1731.509,"body":"but it's in mine for sure."},{"startTime":1731.659,"endTime":1731.919,"body":"Yeah."},{"startTime":1732.069,"endTime":1732.359,"body":"Let's see."},{"startTime":1732.359,"endTime":1735.659,"body":"Number eight, number eight, drive"},{"startTime":1732.359,"endTime":1735.659,"body":"out fear so that everyone may"},{"startTime":1735.659,"endTime":1737.729,"body":"work effectively for the company."},{"startTime":1737.879,"endTime":1738.629,"body":"Drive out fear."},{"startTime":1738.749,"endTime":1741.179,"body":"No one can put in his best"},{"startTime":1738.749,"endTime":1741.179,"body":"performance unless he feels secure."},{"startTime":1741.329,"endTime":1744.999,"body":"Today we call this psychological safety,"},{"startTime":1741.329,"endTime":1744.999,"body":"but yeah, it's exactly the same thing."},{"startTime":1745.009,"endTime":1748.549,"body":"You know, empower people to speak"},{"startTime":1745.009,"endTime":1748.549,"body":"up just like on the manufacturing"},{"startTime":1748.549,"endTime":1751.849,"body":"floor in certain companies, people"},{"startTime":1748.549,"endTime":1751.849,"body":"are empowered to push the red button"},{"startTime":1751.849,"endTime":1753.629,"body":"and stop the assembly line, right."},{"startTime":1753.649,"endTime":1755.999,"body":"Just because they saw"},{"startTime":1753.649,"endTime":1755.999,"body":"something that wasn't right."},{"startTime":1756.149,"endTime":1757.459,"body":"Far better to stop it now."},{"startTime":1757.609,"endTime":1761.109,"body":"Huddle around the issue, fix it,"},{"startTime":1757.609,"endTime":1761.109,"body":"and restart it, then just let"},{"startTime":1761.109,"endTime":1762.789,"body":"it go, saying no high problem."},{"startTime":1762.939,"endTime":1763.689,"body":"So that's what he's saying."},{"startTime":1763.689,"endTime":1767.009,"body":"Drive out fear, encourage"},{"startTime":1763.689,"endTime":1767.009,"body":"people to speak their minds, and"},{"startTime":1767.019,"endTime":1768.659,"body":"empower them to take decisions."},{"startTime":1768.809,"endTime":1770.899,"body":"Yeah, I mean, we're either"},{"startTime":1768.809,"endTime":1770.899,"body":"all one team or we're not."},{"startTime":1771.019,"endTime":1774.319,"body":"I mean, That's definitely evolved since"},{"startTime":1771.019,"endTime":1774.319,"body":"I've been purely a product manager."},{"startTime":1774.469,"endTime":1777.319,"body":"he's got there's a widespread"},{"startTime":1774.469,"endTime":1777.319,"body":"resistance of knowledge."},{"startTime":1777.489,"endTime":1781.769,"body":"There's a widespread resistance of"},{"startTime":1777.489,"endTime":1781.769,"body":"knowledge Advances of the kind needed in"},{"startTime":1781.769,"endTime":1783.719,"body":"western industry require knowledge yet."},{"startTime":1783.719,"endTime":1786.779,"body":"People are afraid of knowledge"},{"startTime":1783.719,"endTime":1786.779,"body":"pride may play a part Play a"},{"startTime":1786.779,"endTime":1788.079,"body":"part in resistance to knowledge."},{"startTime":1788.319,"endTime":1791.889,"body":"New knowledge brought into the company"},{"startTime":1788.319,"endTime":1791.889,"body":"might disclose some of our failings."},{"startTime":1792.179,"endTime":1795.709,"body":"A better outlook is, of course, to"},{"startTime":1792.179,"endTime":1795.709,"body":"embrace new knowledge because it might"},{"startTime":1795.709,"endTime":1800.279,"body":"help us to do a better job driving out"},{"startTime":1795.709,"endTime":1800.279,"body":"this stuff You know, yeah, I mean fear"},{"startTime":1800.289,"endTime":1805.409,"body":"he says fear invites wrong figures It"},{"startTime":1800.289,"endTime":1805.409,"body":"leads people to just present the good"},{"startTime":1805.559,"endTime":1809.584,"body":"and hide the bad right and we've seen"},{"startTime":1805.559,"endTime":1809.584,"body":"that happen I mean, especially in the"},{"startTime":1809.584,"endTime":1810.764,"body":"offshore model, I see that happen."},{"startTime":1810.794,"endTime":1813.274,"body":"People don't speak up, and you"},{"startTime":1810.794,"endTime":1813.274,"body":"wonder why they don't speak up?"},{"startTime":1813.574,"endTime":1815.554,"body":"Because they're chastised"},{"startTime":1813.574,"endTime":1815.554,"body":"when they do, right?"},{"startTime":1815.874,"endTime":1820.534,"body":"So, he says, to keep his job, anyone"},{"startTime":1815.874,"endTime":1820.534,"body":"may present to his boss only good news."},{"startTime":1820.534,"endTime":1823.084,"body":"it's uncomfortable if you"},{"startTime":1820.534,"endTime":1823.084,"body":"start to tell him bad news."},{"startTime":1823.234,"endTime":1826.504,"body":"But then, that's a manager that"},{"startTime":1823.234,"endTime":1826.504,"body":"you're talking to, not a leader."},{"startTime":1826.554,"endTime":1830.754,"body":"A leader would make sure the environment"},{"startTime":1826.554,"endTime":1830.754,"body":"is safe, is fixed, the system so"},{"startTime":1830.754,"endTime":1832.394,"body":"that people can speak their mind."},{"startTime":1832.734,"endTime":1836.724,"body":"And he kind of rewards that, to unearth"},{"startTime":1832.734,"endTime":1836.724,"body":"the bad causes so they can be fixed."},{"startTime":1836.874,"endTime":1838.504,"body":"That's pretty rare these days."},{"startTime":1838.654,"endTime":1842.134,"body":"It says more on fear and another"},{"startTime":1838.654,"endTime":1842.134,"body":"loss from fear is inability to serve"},{"startTime":1842.144,"endTime":1845.814,"body":"the best interests of the company"},{"startTime":1842.144,"endTime":1845.814,"body":"through necessity to satisfy specified"},{"startTime":1845.814,"endTime":1849.504,"body":"rules or the necessity to satisfy"},{"startTime":1845.814,"endTime":1849.504,"body":"at all costs, a quota of production."},{"startTime":1849.654,"endTime":1851.944,"body":"It says I'm, I may not"},{"startTime":1849.654,"endTime":1851.944,"body":"make my quota today."},{"startTime":1851.964,"endTime":1853.844,"body":"This is an hourly worker"},{"startTime":1851.964,"endTime":1853.844,"body":"to a plant manager."},{"startTime":1854.184,"endTime":1856.624,"body":"I do not have the time to take"},{"startTime":1854.184,"endTime":1856.624,"body":"a careful look at my work."},{"startTime":1856.664,"endTime":1859.624,"body":"I must turn this job out"},{"startTime":1856.664,"endTime":1859.624,"body":"and start on another one."},{"startTime":1859.774,"endTime":1863.014,"body":"This is the engineering, like I gotta,"},{"startTime":1859.774,"endTime":1863.014,"body":"gotta knock out all these bugs, gotta"},{"startTime":1863.014,"endTime":1864.364,"body":"knock out all these stories or whatever."},{"startTime":1864.364,"endTime":1866.754,"body":"I don't have time to sit down"},{"startTime":1864.364,"endTime":1866.754,"body":"and look at the process, and we"},{"startTime":1866.754,"endTime":1867.794,"body":"don't have time to improve them."},{"startTime":1867.984,"endTime":1869.244,"body":"We're too busy to improve."},{"startTime":1869.264,"endTime":1874.224,"body":"So that, this is one of my pet peeves"},{"startTime":1869.264,"endTime":1874.224,"body":"when teams say, We gotta get this done, no"},{"startTime":1874.224,"endTime":1875.844,"body":"matter what, because we have a deadline."},{"startTime":1875.994,"endTime":1876.904,"body":"But who set the deadlines?"},{"startTime":1876.914,"endTime":1878.474,"body":"They were arbitrarily set to begin with."},{"startTime":1878.504,"endTime":1880.714,"body":"The other side of it that I"},{"startTime":1878.504,"endTime":1880.714,"body":"really want to talk about though"},{"startTime":1880.714,"endTime":1882.834,"body":"is, How are teams incented?"},{"startTime":1882.984,"endTime":1885.154,"body":"They're not incented to improve quality."},{"startTime":1885.204,"endTime":1888.954,"body":"They're incented to get things done and"},{"startTime":1885.204,"endTime":1888.954,"body":"meet a deadline to heck with the quality."},{"startTime":1889.104,"endTime":1892.474,"body":"And that's a big problem in"},{"startTime":1889.104,"endTime":1892.474,"body":"today's environment, right?"},{"startTime":1892.534,"endTime":1893.934,"body":"That that's what I think anyway."},{"startTime":1894.084,"endTime":1898.184,"body":"so somebody said, somebody who probably"},{"startTime":1894.084,"endTime":1898.184,"body":"has never done the work, honestly,"},{"startTime":1898.304,"endTime":1902.224,"body":"sets a deadline and says, you will"},{"startTime":1898.304,"endTime":1902.224,"body":"get this delivered to production"},{"startTime":1902.224,"endTime":1904.534,"body":"by this date and the teams are now."},{"startTime":1904.684,"endTime":1908.214,"body":"Whipped into getting that done and"},{"startTime":1904.684,"endTime":1908.214,"body":"they will get that done because they're"},{"startTime":1908.214,"endTime":1911.334,"body":"rewarded based on that if they don't"},{"startTime":1908.214,"endTime":1911.334,"body":"that they're punished All right."},{"startTime":1911.334,"endTime":1915.474,"body":"I believe number eight segues perfectly"},{"startTime":1911.334,"endTime":1915.474,"body":"into number nine which is breakdown"},{"startTime":1915.474,"endTime":1918.784,"body":"barriers between departments, people"},{"startTime":1915.474,"endTime":1918.784,"body":"in research, design, sales, and"},{"startTime":1918.784,"endTime":1923.274,"body":"production must work as a team to foresee"},{"startTime":1918.784,"endTime":1923.274,"body":"problems of production and in use."},{"startTime":1923.424,"endTime":1926.464,"body":"That may be encountered"},{"startTime":1923.424,"endTime":1926.464,"body":"with the product or service."},{"startTime":1926.614,"endTime":1929.774,"body":"it's a word salad, but it's basically"},{"startTime":1926.614,"endTime":1929.774,"body":"saying people in different debates"},{"startTime":1929.774,"endTime":1934.584,"body":"need to work together in unison in"},{"startTime":1929.774,"endTime":1934.584,"body":"order to produce a system produce a"},{"startTime":1934.584,"endTime":1936.254,"body":"product or service that they deliver."},{"startTime":1936.404,"endTime":1938.274,"body":"So breaking down barriers"},{"startTime":1936.404,"endTime":1938.274,"body":"between departments."},{"startTime":1938.554,"endTime":1938.984,"body":"Here we go."},{"startTime":1939.144,"endTime":1942.774,"body":"A new president came in, he talked with"},{"startTime":1939.144,"endTime":1942.774,"body":"the heads of sales, design, manufacturing,"},{"startTime":1942.774,"endTime":1943.984,"body":"consumer research, and so forth."},{"startTime":1944.014,"endTime":1947.104,"body":"Everybody was doing a superb job"},{"startTime":1944.014,"endTime":1947.104,"body":"and had been doing so for years."},{"startTime":1947.364,"endTime":1947.914,"body":"Everything's great."},{"startTime":1948.314,"endTime":1949.174,"body":"No blockers."},{"startTime":1949.514,"endTime":1951.484,"body":"Nobody had any problems yet somehow."},{"startTime":1951.684,"endTime":1953.024,"body":"the company was going down the tube."},{"startTime":1953.034,"endTime":1953.384,"body":"Why?"},{"startTime":1953.384,"endTime":1954.044,"body":"The answer was simple."},{"startTime":1954.074,"endTime":1957.724,"body":"Each staff area was sub optimizing"},{"startTime":1954.074,"endTime":1957.724,"body":"its own work, but not working"},{"startTime":1957.724,"endTime":1959.004,"body":"as a team for the company."},{"startTime":1959.264,"endTime":1962.204,"body":"it was the new president's job to"},{"startTime":1959.264,"endTime":1962.204,"body":"coordinate the talents of these"},{"startTime":1962.234,"endTime":1963.774,"body":"men for the good of the company."},{"startTime":1963.924,"endTime":1967.344,"body":"So that's classically what we"},{"startTime":1963.924,"endTime":1967.344,"body":"call local optimization, right?"},{"startTime":1967.494,"endTime":1971.764,"body":"Yeah, I mean, it just doesn't work the"},{"startTime":1967.494,"endTime":1971.764,"body":"overall, what the customer doesn't see"},{"startTime":1971.764,"endTime":1974.824,"body":"is how well a given area is working."},{"startTime":1974.884,"endTime":1978.044,"body":"What they see is the"},{"startTime":1974.884,"endTime":1978.044,"body":"result of everybody's work."},{"startTime":1978.214,"endTime":1981.034,"body":"And if you're not working"},{"startTime":1978.214,"endTime":1981.034,"body":"together, you're going to deliver"},{"startTime":1981.034,"endTime":1982.724,"body":"a suboptimal product or service."},{"startTime":1983.064,"endTime":1984.744,"body":"Yeah, here's this great"},{"startTime":1983.064,"endTime":1984.744,"body":"diagram in this book."},{"startTime":1985.074,"endTime":1987.344,"body":"Is that a process behavior"},{"startTime":1985.074,"endTime":1987.344,"body":"chart or something like that?"},{"startTime":1987.344,"endTime":1990.574,"body":"No, it's the one about the entire system."},{"startTime":1990.724,"endTime":1993.564,"body":"And then he draws circles around all"},{"startTime":1990.724,"endTime":1993.564,"body":"the different departments to show"},{"startTime":1993.624,"endTime":1995.904,"body":"how easy it is to destroy the system."},{"startTime":1996.054,"endTime":1996.824,"body":"It's in here."},{"startTime":1996.974,"endTime":1997.744,"body":"Hello, computer."},{"startTime":1997.894,"endTime":1998.214,"body":"Sorry."},{"startTime":1998.364,"endTime":1999.044,"body":"Got carried away."},{"startTime":1999.194,"endTime":1999.884,"body":"This is what it looks like."},{"startTime":1999.884,"endTime":2000.134,"body":"Oh yeah."},{"startTime":2000.134,"endTime":2000.634,"body":"I've seen that one."},{"startTime":2000.724,"endTime":2000.954,"body":"Yeah."},{"startTime":2000.954,"endTime":2001.254,"body":"Yeah."},{"startTime":2001.304,"endTime":2004.734,"body":"So it's, it's the suppliers and"},{"startTime":2001.304,"endTime":2004.734,"body":"they're the people who take receipt"},{"startTime":2004.734,"endTime":2007.914,"body":"of the test materials and the people"},{"startTime":2004.734,"endTime":2007.914,"body":"who test the processes and machines"},{"startTime":2007.914,"endTime":2009.934,"body":"and methods and the people that"},{"startTime":2007.914,"endTime":2009.934,"body":"actually work on the production"},{"startTime":2009.934,"endTime":2011.234,"body":"and assembly and inspection lines."},{"startTime":2011.234,"endTime":2013.054,"body":"People that do distribution, the"},{"startTime":2011.234,"endTime":2013.054,"body":"consumers,  they're all working"},{"startTime":2013.054,"endTime":2015.204,"body":"together as a system and everyone"},{"startTime":2013.054,"endTime":2015.204,"body":"knows the goal of the system."},{"startTime":2015.204,"endTime":2016.224,"body":"They know what business they're in."},{"startTime":2016.394,"endTime":2018.664,"body":"They have this constancy of purpose"},{"startTime":2016.394,"endTime":2018.664,"body":"that we're talking about, but then"},{"startTime":2018.784,"endTime":2021.984,"body":"when you draw little circles around"},{"startTime":2018.784,"endTime":2021.984,"body":"each department the assembly department"},{"startTime":2021.994,"endTime":2024.484,"body":"and the little circle around that,"},{"startTime":2021.994,"endTime":2024.484,"body":"and they're incented by whatever."},{"startTime":2024.674,"endTime":2027.144,"body":"And then the production department,"},{"startTime":2024.674,"endTime":2027.144,"body":"you draw a little circle around that."},{"startTime":2027.144,"endTime":2028.354,"body":"And then the assembly."},{"startTime":2028.424,"endTime":2030.444,"body":"Department says, well, we're"},{"startTime":2028.424,"endTime":2030.444,"body":"judged on these metrics."},{"startTime":2030.444,"endTime":2033.044,"body":"So it's like the QA department,"},{"startTime":2030.444,"endTime":2033.044,"body":"we're judged on the number"},{"startTime":2033.044,"endTime":2034.324,"body":"of defects that we let go."},{"startTime":2034.324,"endTime":2036.564,"body":"And we're judged on the number"},{"startTime":2034.324,"endTime":2036.564,"body":"of defects come back in,"},{"startTime":2036.704,"endTime":2042.069,"body":"And I remember QA department one time we"},{"startTime":2036.704,"endTime":2042.069,"body":"were judged per analyst on the number of."},{"startTime":2042.219,"endTime":2045.609,"body":"Support tickets that we cleared"},{"startTime":2042.219,"endTime":2045.609,"body":"that we worked on and we're"},{"startTime":2045.609,"endTime":2046.849,"body":"in a done status basically."},{"startTime":2047.049,"endTime":2049.359,"body":"And how many we had open"},{"startTime":2047.049,"endTime":2049.359,"body":"at any one point in time."},{"startTime":2049.569,"endTime":2053.699,"body":"So you can look at an analyst and say,"},{"startTime":2049.569,"endTime":2053.699,"body":"Oh, that analyst has four tickets open on"},{"startTime":2053.699,"endTime":2055.599,"body":"average or eight tickets open on average."},{"startTime":2055.899,"endTime":2059.379,"body":"even when I was a manager and I would"},{"startTime":2055.899,"endTime":2059.379,"body":"see those numbers that people were"},{"startTime":2059.379,"endTime":2061.599,"body":"being judged on, I knew it was nonsense."},{"startTime":2061.599,"endTime":2063.009,"body":"I knew it was a nonsensical way to judge."},{"startTime":2063.259,"endTime":2064.159,"body":"So what I would do is."},{"startTime":2064.309,"endTime":2067.309,"body":"I did not appear on that"},{"startTime":2064.309,"endTime":2067.309,"body":"spreadsheet, believe it or not."},{"startTime":2067.459,"endTime":2069.129,"body":"Even though I did take support tickets."},{"startTime":2069.279,"endTime":2073.119,"body":"So what I would do as a manager is I'd"},{"startTime":2069.279,"endTime":2073.119,"body":"look at all the incoming support tickets"},{"startTime":2073.119,"endTime":2077.869,"body":"before they get assigned and I would"},{"startTime":2073.119,"endTime":2077.869,"body":"choose ones and put them on my status,"},{"startTime":2077.869,"endTime":2081.759,"body":"them to me, and then they'd be hidden on"},{"startTime":2077.869,"endTime":2081.759,"body":"those reports because I could tell that"},{"startTime":2081.759,"endTime":2085.439,"body":"the resolution of a particular ticket,"},{"startTime":2081.759,"endTime":2085.439,"body":"just because I had such expertise in"},{"startTime":2085.439,"endTime":2088.539,"body":"all the products I could tell which"},{"startTime":2085.439,"endTime":2088.539,"body":"support tickets we were going to be"},{"startTime":2088.579,"endTime":2092.209,"body":"very messy and we're going to cut"},{"startTime":2088.579,"endTime":2092.209,"body":"across products and be a real problem."},{"startTime":2092.539,"endTime":2093.569,"body":"And I would just take those."},{"startTime":2093.719,"endTime":2095.319,"body":"You know, I mean other"},{"startTime":2093.719,"endTime":2095.319,"body":"people would help me."},{"startTime":2095.319,"endTime":2096.689,"body":"It's not like I would"},{"startTime":2095.319,"endTime":2096.689,"body":"just do them by myself."},{"startTime":2096.689,"endTime":2096.979,"body":"Sure."},{"startTime":2097.019,"endTime":2100.149,"body":"I'd ask for help Hey, can you look at my"},{"startTime":2097.019,"endTime":2100.149,"body":"support ticket and do whatever so people"},{"startTime":2100.159,"endTime":2103.469,"body":"so we're doing it but I only did that"},{"startTime":2100.159,"endTime":2103.469,"body":"because I was like this is a stupid way"},{"startTime":2103.469,"endTime":2107.089,"body":"of judging things because he there's no"},{"startTime":2103.469,"endTime":2107.089,"body":"telling when that phone Is gonna ring"},{"startTime":2107.279,"endTime":2109.859,"body":"and a support ticket comes in and a"},{"startTime":2107.279,"endTime":2109.859,"body":"customer's having a problem or whatever"},{"startTime":2110.099,"endTime":2112.969,"body":"We need to resolve the customers problem"},{"startTime":2110.099,"endTime":2112.969,"body":"I mean really what you should be doing"},{"startTime":2112.979,"endTime":2116.009,"body":"is you should have a big board that says"},{"startTime":2112.979,"endTime":2116.009,"body":"this is how many customer problems we"},{"startTime":2116.009,"endTime":2120.159,"body":"resolved And then pat yourself on the"},{"startTime":2116.009,"endTime":2120.159,"body":"back as a team, though, not an individual."},{"startTime":2120.309,"endTime":2120.829,"body":"Yeah, yeah, yeah."},{"startTime":2120.829,"endTime":2124.809,"body":"Reality, no one person resolved"},{"startTime":2120.829,"endTime":2124.809,"body":"the support tickets by themselves."},{"startTime":2124.809,"endTime":2125.899,"body":"Measuring people that way."},{"startTime":2126.129,"endTime":2129.199,"body":"If I was an individual on that team,"},{"startTime":2126.129,"endTime":2129.199,"body":"I'd be incented to just basically"},{"startTime":2129.199,"endTime":2130.929,"body":"close off as many tickets as I can."},{"startTime":2130.929,"endTime":2131.609,"body":"That's exactly right."},{"startTime":2131.759,"endTime":2133.849,"body":"That's hurry up and don't"},{"startTime":2131.759,"endTime":2133.849,"body":"even bother testing."},{"startTime":2133.909,"endTime":2136.409,"body":"I specifically remember what you got"},{"startTime":2133.909,"endTime":2136.409,"body":"from that process is you got a ping"},{"startTime":2136.409,"endTime":2140.759,"body":"pong where people would try to like"},{"startTime":2136.409,"endTime":2140.759,"body":"the average number of hours or days"},{"startTime":2140.759,"endTime":2141.979,"body":"or whatever the ticket stays open."},{"startTime":2142.319,"endTime":2144.429,"body":"People will be like, Oh, I"},{"startTime":2142.319,"endTime":2144.429,"body":"need one more piece of data."},{"startTime":2144.429,"endTime":2146.639,"body":"And then send it back one more"},{"startTime":2144.429,"endTime":2146.639,"body":"piece of data, send it back."},{"startTime":2146.669,"endTime":2147.179,"body":"For, yeah."},{"startTime":2147.239,"endTime":2148.139,"body":"People will play games."},{"startTime":2148.179,"endTime":2148.719,"body":"Yeah, exactly."},{"startTime":2148.729,"endTime":2150.819,"body":"I was just going to say people"},{"startTime":2148.729,"endTime":2150.819,"body":"know how to game the system."},{"startTime":2150.929,"endTime":2152.019,"body":"Well, that's the kind of nonsense."},{"startTime":2152.309,"endTime":2156.899,"body":"That you get there, there's a, there's"},{"startTime":2152.309,"endTime":2156.899,"body":"a real example from Brian's experience."},{"startTime":2157.189,"endTime":2158.359,"body":"what point are we on nine?"},{"startTime":2158.509,"endTime":2160.469,"body":"Anybody can see advantages"},{"startTime":2158.509,"endTime":2160.469,"body":"of low inventory."},{"startTime":2160.789,"endTime":2163.139,"body":"Everybody, but people in"},{"startTime":2160.789,"endTime":2163.139,"body":"manufacturing and sales."},{"startTime":2163.459,"endTime":2166.359,"body":"The plant manager prefers to"},{"startTime":2163.459,"endTime":2166.359,"body":"have heavy inventory on hand."},{"startTime":2166.409,"endTime":2167.859,"body":"He's afraid to run out of parts."},{"startTime":2167.909,"endTime":2169.959,"body":"The salesman and servicemen prefer."},{"startTime":2170.109,"endTime":2172.939,"body":"Full inventory on hand, all"},{"startTime":2170.109,"endTime":2172.939,"body":"sizes, all shapes, all colors."},{"startTime":2173.159,"endTime":2174.839,"body":"The customer may not be willing to wait."},{"startTime":2174.989,"endTime":2177.469,"body":"This would mean a loss of sale management."},{"startTime":2177.619,"endTime":2180.999,"body":"Management have the job of trying to"},{"startTime":2177.619,"endTime":2180.999,"body":"help all people involved with inventory"},{"startTime":2180.999,"endTime":2184.179,"body":"to work together on a give and take"},{"startTime":2180.999,"endTime":2184.179,"body":"basis towards the rules for inventory"},{"startTime":2184.179,"endTime":2185.679,"body":"that renders service to the customer."},{"startTime":2185.829,"endTime":2189.579,"body":"He's bringing this example up because"},{"startTime":2185.829,"endTime":2189.579,"body":"the larger inventory that you have,"},{"startTime":2189.729,"endTime":2192.639,"body":"the more money you have sitting"},{"startTime":2189.729,"endTime":2192.639,"body":"around on your books, it's not great."},{"startTime":2192.659,"endTime":2193.419,"body":"And it's dead weight."},{"startTime":2193.479,"endTime":2193.929,"body":"Yeah."},{"startTime":2194.239,"endTime":2197.859,"body":"You want just in time production so"},{"startTime":2194.239,"endTime":2197.859,"body":"that there's very little inventory"},{"startTime":2197.859,"endTime":2200.039,"body":"sitting around and you don't have"},{"startTime":2197.859,"endTime":2200.039,"body":"this giant paying for this giant"},{"startTime":2200.049,"endTime":2201.734,"body":"warehouse and paying for all this stuff."},{"startTime":2201.734,"endTime":2204.694,"body":"Stuff and creating all this stuff"},{"startTime":2201.734,"endTime":2204.694,"body":"and paying for the cost to produce"},{"startTime":2204.694,"endTime":2206.394,"body":"it, but then not selling it."},{"startTime":2206.544,"endTime":2207.154,"body":"That's not great."},{"startTime":2207.214,"endTime":2207.434,"body":"Yeah."},{"startTime":2207.484,"endTime":2210.614,"body":"There's a financial ratio of"},{"startTime":2207.484,"endTime":2210.614,"body":"return on capital employed."},{"startTime":2210.664,"endTime":2213.854,"body":"That just goes through the floor"},{"startTime":2210.664,"endTime":2213.854,"body":"when you hold onto inventory."},{"startTime":2214.004,"endTime":2214.254,"body":"Yeah."},{"startTime":2214.314,"endTime":2215.204,"body":"So there you go."},{"startTime":2215.244,"endTime":2217.304,"body":"MBA folks, we understand inventory."},{"startTime":2217.404,"endTime":2221.084,"body":"He's saying, but before you go"},{"startTime":2217.404,"endTime":2221.084,"body":"slashing your inventory and saying"},{"startTime":2221.084,"endTime":2224.084,"body":"like, sorry, those parts are you got"},{"startTime":2221.084,"endTime":2224.084,"body":"to wait to have that or whatever."},{"startTime":2224.084,"endTime":2224.824,"body":"Before you do that."},{"startTime":2224.974,"endTime":2226.344,"body":"You got to consider the whole system here."},{"startTime":2226.494,"endTime":2228.004,"body":"Alright, so let's go to number 10."},{"startTime":2228.154,"endTime":2229.294,"body":"Number 10 is pretty straightforward."},{"startTime":2229.344,"endTime":2234.934,"body":"eliminate slogans, exhortations, and"},{"startTime":2229.344,"endTime":2234.934,"body":"targets for the workforce, asking for zero"},{"startTime":2234.974,"endTime":2236.894,"body":"defects and new levels of productivity."},{"startTime":2237.154,"endTime":2241.764,"body":"Such exhortations only create adversary"},{"startTime":2237.154,"endTime":2241.764,"body":"relationships as the bulk of causes"},{"startTime":2241.774,"endTime":2244.804,"body":"of low quality and low productivity"},{"startTime":2241.774,"endTime":2244.804,"body":"belong to the system and thus"},{"startTime":2244.844,"endTime":2247.114,"body":"lie beyond the power of the work."},{"startTime":2247.214,"endTime":2250.484,"body":"Actually, I thought this was going to be"},{"startTime":2247.214,"endTime":2250.484,"body":"a quick one, but actually, this is a very"},{"startTime":2250.484,"endTime":2255.474,"body":"serious eliminate targets, slogans, and"},{"startTime":2250.484,"endTime":2255.474,"body":"exhortations, posters for the workforce"},{"startTime":2255.494,"endTime":2256.964,"body":"that urge them to increase productivity."},{"startTime":2257.084,"endTime":2258.874,"body":"Your work Is your self portrait."},{"startTime":2258.944,"endTime":2259.814,"body":"Would you sign it?"},{"startTime":2260.164,"endTime":2260.564,"body":"Oh boy."},{"startTime":2260.864,"endTime":2263.424,"body":"Yeah, the sign a pledge,"},{"startTime":2260.864,"endTime":2263.424,"body":"zero defects do it right."},{"startTime":2263.424,"endTime":2266.214,"body":"The first time take quality in"},{"startTime":2263.424,"endTime":2266.214,"body":"your work, take pride in your work."},{"startTime":2266.364,"endTime":2268.414,"body":"There's a lot of companies"},{"startTime":2266.364,"endTime":2268.414,"body":"that have these slogans."},{"startTime":2268.564,"endTime":2270.164,"body":"you know, what's wrong with"},{"startTime":2268.564,"endTime":2270.164,"body":"posters and exhortations?"},{"startTime":2270.764,"endTime":2273.054,"body":"Om, he says here in the book,"},{"startTime":2270.764,"endTime":2273.054,"body":"they're doing, he didn't say"},{"startTime":2273.054,"endTime":2278.514,"body":"Om, but I imagine it's, I'll"},{"startTime":2273.054,"endTime":2278.514,"body":"pencil it in and it'll be there."},{"startTime":2278.794,"endTime":2280.544,"body":"They are directed at the wrong people."},{"startTime":2280.654,"endTime":2283.754,"body":"They arise from management supposition"},{"startTime":2280.654,"endTime":2283.754,"body":"that the production workers could,"},{"startTime":2283.854,"endTime":2286.694,"body":"by putting their backs into the job,"},{"startTime":2283.854,"endTime":2286.694,"body":"accomplish zero defects, improve"},{"startTime":2286.694,"endTime":2289.564,"body":"quality, improve productivity,"},{"startTime":2286.694,"endTime":2289.564,"body":"and all else that is desirable."},{"startTime":2289.714,"endTime":2292.434,"body":"Exhortations and posters generate"},{"startTime":2289.714,"endTime":2292.434,"body":"frustration and resentment."},{"startTime":2292.584,"endTime":2295.764,"body":"They advertise to the production"},{"startTime":2292.584,"endTime":2295.764,"body":"worker that the management are unaware"},{"startTime":2295.784,"endTime":2297.554,"body":"of barriers to pride of workmanship."},{"startTime":2297.704,"endTime":2298.424,"body":"Barriers to pride."},{"startTime":2298.574,"endTime":2298.824,"body":"Wow."},{"startTime":2298.824,"endTime":2299.834,"body":"What a lovely phrase."},{"startTime":2299.984,"endTime":2300.314,"body":"I don't know."},{"startTime":2300.334,"endTime":2301.614,"body":"Think about today, right?"},{"startTime":2301.664,"endTime":2305.934,"body":"This was then, and again, this is all"},{"startTime":2301.664,"endTime":2305.934,"body":"around manufacturing, but today, how"},{"startTime":2305.934,"endTime":2307.914,"body":"does that play out in today's world?"},{"startTime":2308.064,"endTime":2311.554,"body":"You have people that basically"},{"startTime":2308.064,"endTime":2311.554,"body":"put these slogans out."},{"startTime":2311.704,"endTime":2313.564,"body":"You know, we produce the"},{"startTime":2311.704,"endTime":2313.564,"body":"best quality software."},{"startTime":2313.564,"endTime":2317.644,"body":"We produce the best this and"},{"startTime":2313.564,"endTime":2317.644,"body":"that, and everybody understands"},{"startTime":2317.694,"endTime":2318.734,"body":"that's the slogan, but."},{"startTime":2318.884,"endTime":2320.624,"body":"Do you really produce the best stuff?"},{"startTime":2320.774,"endTime":2321.194,"body":"Right?"},{"startTime":2321.454,"endTime":2325.304,"body":"How many times do you look at anything"},{"startTime":2321.454,"endTime":2325.304,"body":"that is subpar and say, here's the delta"},{"startTime":2325.514,"endTime":2330.384,"body":"between what we actually delivered and"},{"startTime":2325.514,"endTime":2330.384,"body":"where we should be and strive as a system?"},{"startTime":2330.534,"endTime":2333.534,"body":"Instead, what we find is"},{"startTime":2330.534,"endTime":2333.534,"body":"pinpointing and the blame game."},{"startTime":2333.684,"endTime":2333.944,"body":"Right?"},{"startTime":2333.984,"endTime":2334.844,"body":"And that's the problem."},{"startTime":2334.994,"endTime":2336.794,"body":"Words like this sound pervasive."},{"startTime":2336.944,"endTime":2337.994,"body":"Words like these sound pervasive."},{"startTime":2338.004,"endTime":2339.024,"body":"Hold people accountable."},{"startTime":2339.034,"endTime":2339.674,"body":"For what?"},{"startTime":2339.774,"endTime":2340.954,"body":"What is meant by crystal clear?"},{"startTime":2340.954,"endTime":2341.674,"body":"What is failure?"},{"startTime":2341.684,"endTime":2342.404,"body":"Who's failure?"},{"startTime":2342.414,"endTime":2343.154,"body":"Employee's failure?"},{"startTime":2343.154,"endTime":2344.004,"body":"Or the system's failure?"},{"startTime":2344.154,"endTime":2347.924,"body":"Yeah like, this, this this"},{"startTime":2344.154,"endTime":2347.924,"body":"section has a lot to do with"},{"startTime":2347.984,"endTime":2349.804,"body":"understanding of statistics."},{"startTime":2350.029,"endTime":2353.809,"body":"You know what I mean, tracking, tracking"},{"startTime":2350.029,"endTime":2353.809,"body":"proper things not, not, not your vanity"},{"startTime":2353.809,"endTime":2355.089,"body":"metrics, things that actually matter."},{"startTime":2355.239,"endTime":2359.579,"body":"You know, I, I feel like this, this"},{"startTime":2355.239,"endTime":2359.579,"body":"section is so large like it deserves"},{"startTime":2359.579,"endTime":2361.799,"body":"its own podcast I don't know."},{"startTime":2361.799,"endTime":2364.219,"body":"I even think of like zero"},{"startTime":2361.799,"endTime":2364.219,"body":"defects is a good one for me."},{"startTime":2364.219,"endTime":2367.255,"body":"Cause it's like, again, with a"},{"startTime":2364.219,"endTime":2367.255,"body":"QA background this is another one"},{"startTime":2367.255,"endTime":2370.635,"body":"that, if your developers are all"},{"startTime":2367.255,"endTime":2370.635,"body":"incented and pressured, not even an"},{"startTime":2370.635,"endTime":2374.455,"body":"incentive, they're just pressured on"},{"startTime":2370.635,"endTime":2374.455,"body":"get things out faster and faster, we"},{"startTime":2374.455,"endTime":2377.155,"body":"would say that back in the day, too,"},{"startTime":2374.455,"endTime":2377.155,"body":"is like developments, incentives."},{"startTime":2377.305,"endTime":2379.505,"body":"Again, they're not incentives"},{"startTime":2377.305,"endTime":2379.505,"body":"because they're not paid a dime"},{"startTime":2379.545,"endTime":2380.755,"body":"if they ship stuff out faster."},{"startTime":2380.755,"endTime":2384.145,"body":"But their, their incentive is"},{"startTime":2380.755,"endTime":2384.145,"body":"not to get yelled at by a project"},{"startTime":2384.145,"endTime":2387.545,"body":"manager or their boss, or the,"},{"startTime":2384.145,"endTime":2387.545,"body":"the, the classic office space."},{"startTime":2387.545,"endTime":2390.435,"body":"I have five bosses and every"},{"startTime":2387.545,"endTime":2390.435,"body":"time I mess up, like I had"},{"startTime":2390.435,"endTime":2391.475,"body":"to hear about it five times."},{"startTime":2391.795,"endTime":2395.335,"body":"That's their, that's their benefit"},{"startTime":2391.795,"endTime":2395.335,"body":"of being successful and hitting"},{"startTime":2395.335,"endTime":2398.205,"body":"their deadlines and not having"},{"startTime":2395.335,"endTime":2398.205,"body":"bad quality or whatever it is."},{"startTime":2398.205,"endTime":2400.555,"body":"They don't get yelled at by"},{"startTime":2398.205,"endTime":2400.555,"body":"five different people about it."},{"startTime":2400.895,"endTime":2401.145,"body":"Right."},{"startTime":2401.155,"endTime":2403.765,"body":"So that their incentive is to get"},{"startTime":2401.155,"endTime":2403.765,"body":"stuff out as quick as possible."},{"startTime":2403.915,"endTime":2407.865,"body":"And then on the QA side, their incentive"},{"startTime":2403.915,"endTime":2407.865,"body":"is don't have anything come back in, I"},{"startTime":2407.865,"endTime":2410.565,"body":"mean, most of the time their incentive"},{"startTime":2407.865,"endTime":2410.565,"body":"is to, even if they're not paid"},{"startTime":2410.625,"endTime":2414.215,"body":"anything financially or otherwise, their"},{"startTime":2410.625,"endTime":2414.215,"body":"incentive is to just keep their job."},{"startTime":2414.265,"endTime":2416.475,"body":"You could come out tomorrow in"},{"startTime":2414.265,"endTime":2416.475,"body":"your development department."},{"startTime":2416.66,"endTime":2420.6,"body":"You know, it's whatever development"},{"startTime":2416.66,"endTime":2420.6,"body":"product of any of these departments"},{"startTime":2420.6,"endTime":2424.08,"body":"and say, okay, we're dedicating now"},{"startTime":2420.6,"endTime":2424.08,"body":"we're going to do TDD and we're going"},{"startTime":2424.08,"endTime":2427.83,"body":"to do extreme programming and we're"},{"startTime":2424.08,"endTime":2427.83,"body":"going to try these process fixes and"},{"startTime":2427.83,"endTime":2430.32,"body":"then we're going to measure all the"},{"startTime":2427.83,"endTime":2430.32,"body":"same metrics that we're measuring."},{"startTime":2430.47,"endTime":2432.98,"body":"So basically we're making"},{"startTime":2430.47,"endTime":2432.98,"body":"process changes, right?"},{"startTime":2432.98,"endTime":2435.19,"body":"We're not just going"},{"startTime":2432.98,"endTime":2435.19,"body":"to say, oh we need to."},{"startTime":2435.39,"endTime":2436.04,"body":"Do more testing."},{"startTime":2436.07,"endTime":2437.04,"body":"Hire another tester."},{"startTime":2437.27,"endTime":2441.78,"body":"The process changes will inherently"},{"startTime":2437.27,"endTime":2441.78,"body":"deliver the quality over a little bit of"},{"startTime":2441.78,"endTime":2443.55,"body":"time, but you're going to have to fight."},{"startTime":2443.56,"endTime":2445.68,"body":"You're going to have to fight with"},{"startTime":2443.56,"endTime":2445.68,"body":"the bean counters that say, why are"},{"startTime":2445.68,"endTime":2447.02,"body":"two people working on this thing?"},{"startTime":2447.03,"endTime":2448.32,"body":"No boy, extreme programming."},{"startTime":2448.32,"endTime":2449.23,"body":"Yeah, right here."},{"startTime":2449.23,"endTime":2452.4,"body":"I mean this is probably the best case,"},{"startTime":2449.23,"endTime":2452.4,"body":"like extreme programming is probably"},{"startTime":2452.4,"endTime":2456.375,"body":"the best case in this is if you are"},{"startTime":2452.4,"endTime":2456.375,"body":"doing extreme programming, right?"},{"startTime":2456.375,"endTime":2456.41,"body":"Yeah."},{"startTime":2456.56,"endTime":2458.85,"body":"If you're doing extreme, I don't"},{"startTime":2456.56,"endTime":2458.85,"body":"know why I was like a creepy."},{"startTime":2458.85,"endTime":2462.24,"body":"If you're doing extreme programming,"},{"startTime":2458.85,"endTime":2462.24,"body":"like we would like to hear"},{"startTime":2462.24,"endTime":2464.82,"body":"about it because you've somehow"},{"startTime":2462.24,"endTime":2464.82,"body":"broken through this barrier."},{"startTime":2464.97,"endTime":2467.63,"body":"You know, and I don't mean like"},{"startTime":2464.97,"endTime":2467.63,"body":"occasionally someone will roll"},{"startTime":2467.63,"endTime":2468.84,"body":"over and look over your shoulder."},{"startTime":2468.84,"endTime":2471.76,"body":"I mean, literally two people write"},{"startTime":2468.84,"endTime":2471.76,"body":"code whenever you're doing anything."},{"startTime":2471.91,"endTime":2474.93,"body":"I would like to hear about it because"},{"startTime":2471.91,"endTime":2474.93,"body":"I'd like to hear about how you broke"},{"startTime":2474.93,"endTime":2478.74,"body":"through the slogans and the motivational"},{"startTime":2474.93,"endTime":2478.74,"body":"posters and all this stuff to actually"},{"startTime":2478.89,"endTime":2480.57,"body":"have a process change that is meaningful."},{"startTime":2480.72,"endTime":2482.14,"body":"Yeah, I would love to hear from you."},{"startTime":2482.29,"endTime":2486.704,"body":"11 is one of those that's broken"},{"startTime":2482.29,"endTime":2486.704,"body":"up into two pieces, 11 and 12."},{"startTime":2486.864,"endTime":2488.064,"body":"I'm just gonna hit both of them at once."},{"startTime":2488.064,"endTime":2490.374,"body":"Eliminate work standards,"},{"startTime":2488.064,"endTime":2490.374,"body":"quotas on the factory floor."},{"startTime":2490.434,"endTime":2491.634,"body":"Substitute leadership,"},{"startTime":2491.784,"endTime":2492.174,"body":"Oh boy."},{"startTime":2492.394,"endTime":2495.064,"body":"And then 11 B is eliminate"},{"startTime":2492.394,"endTime":2495.064,"body":"management by objective."},{"startTime":2495.094,"endTime":2496.444,"body":"Eliminate management by numbers."},{"startTime":2496.534,"endTime":2498.304,"body":"Numericals substitute leadership."},{"startTime":2498.454,"endTime":2499.054,"body":"Wow."},{"startTime":2499.054,"endTime":2502.414,"body":"in the eighties, maybe even starting"},{"startTime":2499.054,"endTime":2502.414,"body":"in the seventies, eighties and"},{"startTime":2502.414,"endTime":2505.294,"body":"nineties, there was a big thing"},{"startTime":2502.414,"endTime":2505.294,"body":"about management by objectives."},{"startTime":2505.294,"endTime":2505.714,"body":"MBO."},{"startTime":2506.044,"endTime":2506.434,"body":"Right?"},{"startTime":2506.564,"endTime":2508.684,"body":"Way before that, Dr."},{"startTime":2508.684,"endTime":2510.304,"body":"Deming had said, eliminate that."},{"startTime":2510.454,"endTime":2512.214,"body":"So we obviously didn't listen to him."},{"startTime":2512.454,"endTime":2515.654,"body":"We tried management by"},{"startTime":2512.454,"endTime":2515.654,"body":"objective and we failed."},{"startTime":2515.804,"endTime":2519.634,"body":"Eliminate management by numbers"},{"startTime":2515.804,"endTime":2519.634,"body":"because we're just simply coming up"},{"startTime":2519.644,"endTime":2523.364,"body":"with these numbers arbitrarily and"},{"startTime":2519.644,"endTime":2523.364,"body":"saying, this is what we need to meet."},{"startTime":2523.364,"endTime":2525.914,"body":"So our staff, our"},{"startTime":2523.364,"endTime":2525.914,"body":"employees, they meet those."},{"startTime":2526.114,"endTime":2526.344,"body":"right?"},{"startTime":2526.374,"endTime":2527.294,"body":"You will do this."},{"startTime":2527.364,"endTime":2529.934,"body":"They go out and tell you what the"},{"startTime":2527.364,"endTime":2529.934,"body":"benefits are, why we're doing this."},{"startTime":2530.244,"endTime":2532.454,"body":"Cause they don't even understand"},{"startTime":2530.244,"endTime":2532.454,"body":"the benefits themselves."},{"startTime":2532.464,"endTime":2534.964,"body":"Deming says substitute"},{"startTime":2532.464,"endTime":2534.964,"body":"leadership, just two words."},{"startTime":2535.164,"endTime":2535.474,"body":"Right."},{"startTime":2535.564,"endTime":2537.404,"body":"But there's a lot packed"},{"startTime":2535.564,"endTime":2537.404,"body":"into those two words."},{"startTime":2537.694,"endTime":2542.044,"body":"He's saying eliminate management like that"},{"startTime":2537.694,"endTime":2542.044,"body":"management by objectives, by numbers, et"},{"startTime":2542.044,"endTime":2547.529,"body":"cetera, and substitute leadership, meaning"},{"startTime":2542.044,"endTime":2547.529,"body":"empower your teams to go after The best"},{"startTime":2547.529,"endTime":2549.939,"body":"possible outcome for the customers, right?"},{"startTime":2550.089,"endTime":2554.769,"body":"It's to me, that's the goal right there,"},{"startTime":2550.089,"endTime":2554.769,"body":"but we're not doing it for the most part."},{"startTime":2554.919,"endTime":2556.279,"body":"Some companies may be doing it."},{"startTime":2556.339,"endTime":2558.579,"body":"And again, if you're working for"},{"startTime":2556.339,"endTime":2558.579,"body":"a company like that, let us know."},{"startTime":2558.829,"endTime":2559.809,"body":"We'd love to hear from you."},{"startTime":2559.859,"endTime":2565.399,"body":"He gives an example in the section"},{"startTime":2559.859,"endTime":2565.399,"body":"about A woman in, at the graduate"},{"startTime":2565.399,"endTime":2568.559,"body":"school of business administration"},{"startTime":2565.399,"endTime":2568.559,"body":"of New York university described"},{"startTime":2568.559,"endTime":2571.699,"body":"her job with an airline, which"},{"startTime":2568.559,"endTime":2571.699,"body":"was to answer the telephone, make"},{"startTime":2571.699,"endTime":2573.239,"body":"reservations and give information."},{"startTime":2573.249,"endTime":2575.259,"body":"She must make 25 calls per hour."},{"startTime":2575.409,"endTime":2576.419,"body":"She must be courteous."},{"startTime":2576.469,"endTime":2577.259,"body":"Don't rush callers."},{"startTime":2577.489,"endTime":2579.179,"body":"She's continually plagued by obstacles."},{"startTime":2579.219,"endTime":2583.579,"body":"A, the computer is slow in delivering the"},{"startTime":2579.219,"endTime":2583.579,"body":"information she asked for B it sometimes"},{"startTime":2583.579,"endTime":2586.889,"body":"reports, no information whereupon she is"},{"startTime":2583.579,"endTime":2586.889,"body":"forced to use dictionaries and guides."},{"startTime":2587.179,"endTime":2588.429,"body":"What, what is your job?"},{"startTime":2588.479,"endTime":2588.929,"body":"It is."},{"startTime":2589.079,"endTime":2592.369,"body":"To make 25 calls per hour"},{"startTime":2589.079,"endTime":2592.369,"body":"or to give callers courteous"},{"startTime":2592.379,"endTime":2594.409,"body":"satisfaction with no brush offs."},{"startTime":2594.509,"endTime":2599.309,"body":"Well, if you measure it, it's the former"},{"startTime":2594.509,"endTime":2599.309,"body":"and if you're incented on the calls per"},{"startTime":2599.309,"endTime":2603.069,"body":"hour, it's the former We can go down a"},{"startTime":2599.309,"endTime":2603.069,"body":"real dark road here about  in order for"},{"startTime":2603.069,"endTime":2607.199,"body":"sales to make the Sale, they promise all"},{"startTime":2603.069,"endTime":2607.199,"body":"these features and now now development"},{"startTime":2607.239,"endTime":2608.709,"body":"is under the gun to get things out."},{"startTime":2608.729,"endTime":2614.849,"body":"You know that this is a The management by"},{"startTime":2608.729,"endTime":2614.849,"body":"objective also, also segues into my gripes"},{"startTime":2614.889,"endTime":2617.669,"body":"with OKRs and whatever, everything else."},{"startTime":2617.819,"endTime":2620.069,"body":"People don't, people that are,"},{"startTime":2617.819,"endTime":2620.069,"body":"most people are doing OKRs."},{"startTime":2620.069,"endTime":2622.299,"body":"They're not really even doing OKRs."},{"startTime":2622.299,"endTime":2623.039,"body":"It's my gripe with this."},{"startTime":2623.049,"endTime":2624.779,"body":"It's measurement along with measurement."},{"startTime":2624.789,"endTime":2626.339,"body":"Does this include yearly reviews?"},{"startTime":2626.39,"endTime":2629.17,"body":"Well, if yearly reviews are"},{"startTime":2626.39,"endTime":2629.17,"body":"a different one, then great."},{"startTime":2629.22,"endTime":2631.25,"body":"It's all a game and it's"},{"startTime":2629.22,"endTime":2631.25,"body":"all game number one."},{"startTime":2631.25,"endTime":2636.46,"body":"And it all, it all obfuscates"},{"startTime":2631.25,"endTime":2636.46,"body":"your, your real objective."},{"startTime":2636.72,"endTime":2638.41,"body":"You know, again, it is our objective."},{"startTime":2638.425,"endTime":2642.845,"body":"What you said before in the podcast"},{"startTime":2638.425,"endTime":2642.845,"body":"is like, is our objective to satisfy"},{"startTime":2642.855,"endTime":2645.965,"body":"the customer with whatever, or is"},{"startTime":2642.855,"endTime":2645.965,"body":"our objective to do this departmental"},{"startTime":2645.965,"endTime":2648.695,"body":"thing that we're measured on because"},{"startTime":2645.965,"endTime":2648.695,"body":"we're not measured on customer"},{"startTime":2648.695,"endTime":2650.365,"body":"satisfaction in any way, shape, or form."},{"startTime":2650.505,"endTime":2654.075,"body":"Oftentimes that, that customer"},{"startTime":2650.505,"endTime":2654.075,"body":"satisfaction piece of it is far"},{"startTime":2654.075,"endTime":2655.645,"body":"removed from the workers, right?"},{"startTime":2655.875,"endTime":2658.375,"body":"I'll share a little"},{"startTime":2655.875,"endTime":2658.375,"body":"anecdote just a few seconds."},{"startTime":2658.525,"endTime":2662.755,"body":"Back between high school and college, I"},{"startTime":2658.525,"endTime":2662.755,"body":"worked at the Mars factory that produces."},{"startTime":2662.905,"endTime":2665.915,"body":"Mars bars and other candy"},{"startTime":2662.905,"endTime":2665.915,"body":"on the manufacturing floor."},{"startTime":2665.935,"endTime":2669.925,"body":"And we were basically told"},{"startTime":2665.935,"endTime":2669.925,"body":"to keep X number of quantity."},{"startTime":2669.995,"endTime":2673.555,"body":"Basically it's the X number of hoppers"},{"startTime":2669.995,"endTime":2673.555,"body":"need to be filled on your shift."},{"startTime":2673.585,"endTime":2673.895,"body":"Right."},{"startTime":2674.225,"endTime":2675.425,"body":"So you couldn't really."},{"startTime":2675.575,"endTime":2680.585,"body":"Turn off the assembly line or the machine,"},{"startTime":2675.575,"endTime":2680.585,"body":"because as soon as you turn it off, all"},{"startTime":2680.595,"endTime":2684.515,"body":"your peers will look at you and give"},{"startTime":2680.595,"endTime":2684.515,"body":"you the stink eye, because their quotas"},{"startTime":2684.515,"endTime":2689.185,"body":"are being dinged as well, but you can"},{"startTime":2684.515,"endTime":2689.185,"body":"see clearly that the labels are wonky"},{"startTime":2689.225,"endTime":2693.115,"body":"on these bars that are flying by, and"},{"startTime":2689.225,"endTime":2693.115,"body":"you know that's all going to be wasted."},{"startTime":2693.195,"endTime":2694.125,"body":"You can't sell that."},{"startTime":2694.125,"endTime":2694.285,"body":"Right."},{"startTime":2694.435,"endTime":2697.105,"body":"But you can't stop the machine"},{"startTime":2694.435,"endTime":2697.105,"body":"either right so we would let"},{"startTime":2697.105,"endTime":2699.115,"body":"it go I mean, what can you do?"},{"startTime":2699.125,"endTime":2700.625,"body":"You know that by the foreman?"},{"startTime":2700.625,"endTime":2703.535,"body":"Though the sweet spot was we could"},{"startTime":2700.625,"endTime":2703.535,"body":"take some of those home with us."},{"startTime":2703.585,"endTime":2704.015,"body":"I see."},{"startTime":2704.015,"endTime":2706.154,"body":"Yeah, Are you like that?"},{"startTime":2706.354,"endTime":2708.824,"body":"I love Lucy skit where you're shoving"},{"startTime":2706.354,"endTime":2708.824,"body":"all the chocolate in your mouth Is"},{"startTime":2708.824,"endTime":2710.014,"body":"that what you're doing pretty much?"},{"startTime":2710.084,"endTime":2711.784,"body":"I like it after the first two three days."},{"startTime":2711.784,"endTime":2714.404,"body":"It kind of got yeah We got over it,"},{"startTime":2711.784,"endTime":2714.404,"body":"but you could take it home and give it"},{"startTime":2714.404,"endTime":2717.444,"body":"to all your friends but yeah, that's"},{"startTime":2714.404,"endTime":2717.444,"body":"just an example of how you're measured."},{"startTime":2717.444,"endTime":2720.184,"body":"And, and again, an example"},{"startTime":2717.444,"endTime":2720.184,"body":"of management, right."},{"startTime":2720.334,"endTime":2723.404,"body":"And not being empowered to say,"},{"startTime":2720.334,"endTime":2723.404,"body":"yeah, hit the red button, stop it."},{"startTime":2723.554,"endTime":2726.024,"body":"So that was 11 a and B I believe."},{"startTime":2726.174,"endTime":2728.524,"body":"It was 11 a yeah, 11 a"},{"startTime":2726.174,"endTime":2728.524,"body":"and B we rolled together."},{"startTime":2728.524,"endTime":2731.494,"body":"So internal goals set by the"},{"startTime":2728.524,"endTime":2731.494,"body":"management of company without a method."},{"startTime":2731.644,"endTime":2732.504,"body":"Burlesque."},{"startTime":2732.654,"endTime":2734.684,"body":"That's an interesting,"},{"startTime":2732.654,"endTime":2734.684,"body":"interesting word choice there."},{"startTime":2734.834,"endTime":2735.934,"body":"He says examples."},{"startTime":2736.084,"endTime":2739.544,"body":"One decreased cost of warranty by"},{"startTime":2736.084,"endTime":2739.544,"body":"10 percent next year to increase"},{"startTime":2739.544,"endTime":2743.174,"body":"sales by 10 percent three improved"},{"startTime":2739.544,"endTime":2743.174,"body":"productivity by 3 percent next year."},{"startTime":2743.324,"endTime":2746.204,"body":"Listen, I've seen every single"},{"startTime":2743.324,"endTime":2746.204,"body":"one of these in real world."},{"startTime":2746.234,"endTime":2747.372,"body":"I have to improve."},{"startTime":2747.372,"endTime":2751.141,"body":"Here's, I got another"},{"startTime":2747.372,"endTime":2751.141,"body":"great one for you there."},{"startTime":2751.141,"endTime":2752.816,"body":"Improve improve company revenue."},{"startTime":2752.816,"endTime":2753.234,"body":"15%."},{"startTime":2753.574,"endTime":2755.764,"body":"Next year okay, like"},{"startTime":2753.574,"endTime":2755.764,"body":"we'll pick a division."},{"startTime":2755.764,"endTime":2756.524,"body":"We'll sell that off."},{"startTime":2756.594,"endTime":2756.904,"body":"Yeah."},{"startTime":2756.984,"endTime":2758.064,"body":"And Fire a bunch of people."},{"startTime":2758.104,"endTime":2758.334,"body":"Yeah."},{"startTime":2758.484,"endTime":2758.914,"body":"Easy."},{"startTime":2758.984,"endTime":2759.334,"body":"Yeah."},{"startTime":2759.334,"endTime":2760.124,"body":"Improve revenue."},{"startTime":2760.324,"endTime":2763.574,"body":"Yeah, so without, without what are"},{"startTime":2760.324,"endTime":2763.574,"body":"you saying is without a you know,"},{"startTime":2763.764,"endTime":2766.969,"body":"by what method are we going to do"},{"startTime":2763.764,"endTime":2766.969,"body":"this without an aim you know you're"},{"startTime":2766.969,"endTime":2768.749,"body":"really kind of, again, playing a game."},{"startTime":2768.899,"endTime":2771.519,"body":"Number twelve, so let's do number twelve"},{"startTime":2768.899,"endTime":2771.519,"body":"the same way we did number eleven."},{"startTime":2771.519,"endTime":2776.109,"body":"Remove barriers that rob the hourly worker"},{"startTime":2771.519,"endTime":2776.109,"body":"of his right to pride of workmanship."},{"startTime":2776.269,"endTime":2780.019,"body":"The responsibility of supervisors must"},{"startTime":2776.269,"endTime":2780.019,"body":"be changed from sheer numbers to quality."},{"startTime":2780.169,"endTime":2781.959,"body":"Remove barriers that rob"},{"startTime":2780.169,"endTime":2781.959,"body":"people in management."},{"startTime":2782.109,"endTime":2784.739,"body":"And in engineering of their"},{"startTime":2782.109,"endTime":2784.739,"body":"right to pride of workmanship."},{"startTime":2784.799,"endTime":2790.449,"body":"This means inter alia abolishment, inter"},{"startTime":2784.799,"endTime":2790.449,"body":"alia abolishment of the annual or merit"},{"startTime":2790.449,"endTime":2793.089,"body":"rating and of management by objective."},{"startTime":2793.139,"endTime":2796.799,"body":"So in the first one, they're saying"},{"startTime":2793.139,"endTime":2796.799,"body":"removing the barriers for the workers."},{"startTime":2796.859,"endTime":2797.13,"body":"Right, right."},{"startTime":2797.185,"endTime":2800.225,"body":"and it gives, an example of"},{"startTime":2797.185,"endTime":2800.225,"body":"that is certain companies would"},{"startTime":2800.225,"endTime":2803.405,"body":"measure the number of minutes"},{"startTime":2800.225,"endTime":2803.405,"body":"somebody spends in the restroom."},{"startTime":2803.605,"endTime":2805.615,"body":"Because they seem like,"},{"startTime":2803.605,"endTime":2805.615,"body":"why aren't they working?"},{"startTime":2805.62,"endTime":2806.52,"body":"So they measure that."},{"startTime":2806.58,"endTime":2809.42,"body":"So that's an example of like,"},{"startTime":2806.58,"endTime":2809.42,"body":"they actually measure it."},{"startTime":2809.42,"endTime":2814.03,"body":"And HR came back and one company that he"},{"startTime":2809.42,"endTime":2814.03,"body":"cites came back and said, it works out"},{"startTime":2814.03,"endTime":2815.69,"body":"to be six minutes a day or something."},{"startTime":2815.84,"endTime":2818.4,"body":"So you can't be in the bathroom"},{"startTime":2815.84,"endTime":2818.4,"body":"for more than six minutes a day."},{"startTime":2818.55,"endTime":2820.48,"body":"What if you say, it's just ridiculous."},{"startTime":2820.57,"endTime":2823.0,"body":"I know a certain company that"},{"startTime":2820.57,"endTime":2823.0,"body":"will not be named that you"},{"startTime":2823.0,"endTime":2824.93,"body":"know, with their drivers Yes."},{"startTime":2824.93,"endTime":2825.91,"body":"Yeah."},{"startTime":2825.99,"endTime":2829.33,"body":"So that's an example of what he's"},{"startTime":2825.99,"endTime":2829.33,"body":"trying to say here is right to pride"},{"startTime":2829.33,"endTime":2833.59,"body":"of workmanship that people do have a"},{"startTime":2829.33,"endTime":2833.59,"body":"certain expectation of the environment."},{"startTime":2833.69,"endTime":2833.97,"body":"Right."},{"startTime":2833.99,"endTime":2836.98,"body":"Performance management, I think"},{"startTime":2833.99,"endTime":2836.98,"body":"is what he called it to include"},{"startTime":2836.98,"endTime":2838.32,"body":"employees, personal business."},{"startTime":2838.635,"endTime":2841.715,"body":"Employees spending more than a certain"},{"startTime":2838.635,"endTime":2841.715,"body":"amount of time doing other things."},{"startTime":2841.865,"endTime":2843.285,"body":"Making calls, for example."},{"startTime":2843.395,"endTime":2846.765,"body":"You gotta get a plumber in to"},{"startTime":2843.395,"endTime":2846.765,"body":"take care of stuff at home."},{"startTime":2846.945,"endTime":2848.095,"body":"When are you gonna make the call?"},{"startTime":2848.245,"endTime":2850.565,"body":"Their offices are closed"},{"startTime":2848.245,"endTime":2850.565,"body":"outside of your working day."},{"startTime":2850.715,"endTime":2853.515,"body":"So, give people the"},{"startTime":2850.715,"endTime":2853.515,"body":"opportunity to be human."},{"startTime":2853.795,"endTime":2856.005,"body":"He says you know, it's like"},{"startTime":2853.795,"endTime":2856.005,"body":"telling colleagues to stop"},{"startTime":2856.005,"endTime":2857.175,"body":"chasing bats in the office."},{"startTime":2857.325,"endTime":2861.015,"body":"So yeah, I mean, we've seen"},{"startTime":2857.325,"endTime":2861.015,"body":"that we've all probably been in"},{"startTime":2861.015,"endTime":2862.665,"body":"companies where this is real."},{"startTime":2862.665,"endTime":2863.615,"body":"here's a great quote."},{"startTime":2863.675,"endTime":2864.645,"body":"You're going to enjoy this one."},{"startTime":2864.865,"endTime":2868.885,"body":"In my experience, people can face almost"},{"startTime":2864.865,"endTime":2868.885,"body":"any problem except problems of people."},{"startTime":2869.035,"endTime":2871.185,"body":"They can work long hours,"},{"startTime":2869.035,"endTime":2871.185,"body":"face declining business."},{"startTime":2871.335,"endTime":2875.535,"body":"face loss of jobs, but not the problems of"},{"startTime":2871.335,"endTime":2875.535,"body":"people faced with the problems of people."},{"startTime":2875.665,"endTime":2879.385,"body":"Management included in my experience,"},{"startTime":2875.665,"endTime":2879.385,"body":"go into a state of paralysis,"},{"startTime":2879.555,"endTime":2884.165,"body":"taking refuge in a formation of"},{"startTime":2879.555,"endTime":2884.165,"body":"QC circles and groups for EIEP and"},{"startTime":2884.175,"endTime":2888.785,"body":"QWL employee involvement, employee"},{"startTime":2884.175,"endTime":2888.785,"body":"participation and quality of work life."},{"startTime":2888.985,"endTime":2892.565,"body":"These groups predictably disintegrate"},{"startTime":2888.985,"endTime":2892.565,"body":"within a few months from frustration,"},{"startTime":2892.565,"endTime":2895.925,"body":"finding themselves unwilling parties"},{"startTime":2892.565,"endTime":2895.925,"body":"to a cruel hoax, unable to accomplish"},{"startTime":2895.955,"endTime":2899.725,"body":"anything for the simple reason that"},{"startTime":2895.955,"endTime":2899.725,"body":"no one in management will take action"},{"startTime":2899.965,"endTime":2901.475,"body":"on suggestions for improvement."},{"startTime":2901.625,"endTime":2905.175,"body":"These are devastatingly cruel devices"},{"startTime":2901.625,"endTime":2905.175,"body":"to get rid of the problems of people."},{"startTime":2905.445,"endTime":2907.845,"body":"There are of course, pleasing exceptions."},{"startTime":2908.19,"endTime":2911.03,"body":"Where the management understands"},{"startTime":2908.19,"endTime":2911.03,"body":"their responsibilities, where the"},{"startTime":2911.03,"endTime":2914.16,"body":"management participates with advice"},{"startTime":2911.03,"endTime":2914.16,"body":"and action on suggestions for removal"},{"startTime":2914.16,"endTime":2915.45,"body":"of barriers to product workmanship."},{"startTime":2915.6,"endTime":2918.4,"body":"So, so like we just explained"},{"startTime":2915.6,"endTime":2918.4,"body":"an Agile Transformation."},{"startTime":2918.88,"endTime":2919.52,"body":"Absolutely."},{"startTime":2919.59,"endTime":2923.51,"body":"You know, I think he's saying the onus"},{"startTime":2919.59,"endTime":2923.51,"body":"is really on management, not the workers."},{"startTime":2923.65,"endTime":2923.87,"body":"Yeah."},{"startTime":2923.95,"endTime":2926.27,"body":"To create the environment"},{"startTime":2923.95,"endTime":2926.27,"body":"where workers can thrive."},{"startTime":2926.27,"endTime":2926.51,"body":"Yeah."},{"startTime":2926.54,"endTime":2928.35,"body":"Well, only management"},{"startTime":2926.54,"endTime":2928.35,"body":"can change the system."},{"startTime":2928.35,"endTime":2928.7,"body":"And that's, that's true."},{"startTime":2928.7,"endTime":2930.46,"body":"That's a a specific point of this book."},{"startTime":2930.75,"endTime":2933.0,"body":"You know, the workers basically"},{"startTime":2930.75,"endTime":2933.0,"body":"can't change the system."},{"startTime":2933.15,"endTime":2934.31,"body":"Management has to change the system."},{"startTime":2934.46,"endTime":2938.35,"body":"And then a couple of that with the"},{"startTime":2934.46,"endTime":2938.35,"body":"number of 94 percent of issues that"},{"startTime":2938.35,"endTime":2942.7,"body":"crop up are issues of the system, not"},{"startTime":2938.35,"endTime":2942.7,"body":"of the individual worker or their labor."},{"startTime":2942.87,"endTime":2943.07,"body":"Right."},{"startTime":2943.07,"endTime":2945.3,"body":"It has to do with the system"},{"startTime":2943.07,"endTime":2945.3,"body":"that needs to be solved."},{"startTime":2945.45,"endTime":2947.01,"body":"So there's both of those."},{"startTime":2947.16,"endTime":2951.631,"body":"You know, I feel we harp on"},{"startTime":2947.16,"endTime":2951.631,"body":"the games of the yearly reviews"},{"startTime":2951.631,"endTime":2952.511,"body":"and all that kind of stuff."},{"startTime":2952.796,"endTime":2955.106,"body":"Enough where I don't even want"},{"startTime":2952.796,"endTime":2955.106,"body":"to go too deep into that one."},{"startTime":2955.376,"endTime":2957.056,"body":"But I'm glad that that's"},{"startTime":2955.376,"endTime":2957.056,"body":"coupled into here."},{"startTime":2957.056,"endTime":2960.076,"body":"Cause I was wondering where that was"},{"startTime":2957.056,"endTime":2960.076,"body":"annual merit rating and management"},{"startTime":2960.106,"endTime":2961.936,"body":"by objective ranking people."},{"startTime":2961.936,"endTime":2964.746,"body":"And  it just breeds"},{"startTime":2961.936,"endTime":2964.746,"body":"competition among one another."},{"startTime":2964.816,"endTime":2967.956,"body":"These people bitter is"},{"startTime":2964.816,"endTime":2967.956,"body":"saying desolate despondent."},{"startTime":2968.296,"endTime":2972.626,"body":"I mean, he's saying it breeds, it"},{"startTime":2968.296,"endTime":2972.626,"body":"breeds intercompetition, rivalry"},{"startTime":2972.896,"endTime":2974.646,"body":"and politics for no good reason."},{"startTime":2974.796,"endTime":2979.466,"body":"Alright, number 13, institute a vigorous"},{"startTime":2974.796,"endTime":2979.466,"body":"program of education and self improvement."},{"startTime":2979.616,"endTime":2981.186,"body":"There's actually a very"},{"startTime":2979.616,"endTime":2981.186,"body":"short section in the book."},{"startTime":2981.456,"endTime":2985.296,"body":"This actually requires deliberate"},{"startTime":2981.456,"endTime":2985.296,"body":"investment in doing that, right?"},{"startTime":2985.446,"endTime":2989.896,"body":"Where you don't really see, initially at"},{"startTime":2985.446,"endTime":2989.896,"body":"least, how it ties to your bottom line."},{"startTime":2990.046,"endTime":2991.236,"body":"Why educate your people?"},{"startTime":2991.246,"endTime":2992.865,"body":"Just get people that"},{"startTime":2991.246,"endTime":2992.865,"body":"are trained up already."},{"startTime":2993.015,"endTime":2993.355,"body":"Right?"},{"startTime":2993.505,"endTime":2994.435,"body":"Self improvement?"},{"startTime":2994.745,"endTime":2995.765,"body":"Ah, that's their problem."},{"startTime":2995.915,"endTime":2998.905,"body":"You know, so they, I mean, I'm being"},{"startTime":2995.915,"endTime":2998.905,"body":"facetious, but you know, this, we're"},{"startTime":2998.905,"endTime":3002.385,"body":"seeing this today, actually, in a lot"},{"startTime":2998.905,"endTime":3002.385,"body":"of the tech companies, that they don't"},{"startTime":3002.385,"endTime":3004.215,"body":"have a program of education as such."},{"startTime":3004.255,"endTime":3008.105,"body":"They just say, you must have these"},{"startTime":3004.255,"endTime":3008.105,"body":"50 things, and by the way, you should"},{"startTime":3008.115,"endTime":3011.265,"body":"be also able to do these other 40"},{"startTime":3008.115,"endTime":3011.265,"body":"things that, for this other role."},{"startTime":3011.315,"endTime":3011.545,"body":"Yeah."},{"startTime":3011.89,"endTime":3014.56,"body":"So, yeah it's incredible,"},{"startTime":3011.89,"endTime":3014.56,"body":"really, this short line."},{"startTime":3014.57,"endTime":3017.91,"body":"His, he has a great, in, in this section,"},{"startTime":3014.57,"endTime":3017.91,"body":"again, it's a very short section, but in"},{"startTime":3017.91,"endTime":3019.39,"body":"this section, he has a great passage here."},{"startTime":3019.39,"endTime":3022.56,"body":"It says, in, in respect to self"},{"startTime":3019.39,"endTime":3022.56,"body":"improvement, it is wise for"},{"startTime":3022.56,"endTime":3025.61,"body":"anyone to bear in mind that there"},{"startTime":3022.56,"endTime":3025.61,"body":"is no shortage of good people."},{"startTime":3025.76,"endTime":3026.05,"body":"All right."},{"startTime":3026.06,"endTime":3027.42,"body":"Let's stick with me on this one."},{"startTime":3027.62,"endTime":3030.97,"body":"shortage exists at the"},{"startTime":3027.62,"endTime":3030.97,"body":"high levels of knowledge."},{"startTime":3031.12,"endTime":3032.67,"body":"And that is true in every field."},{"startTime":3032.82,"endTime":3033.13,"body":"Right?"},{"startTime":3033.2,"endTime":3034.39,"body":"That's an interesting statement."},{"startTime":3034.39,"endTime":3036.72,"body":"Cause I think about, again, if we're"},{"startTime":3034.39,"endTime":3036.72,"body":"going to stick with the theme of agile"},{"startTime":3036.72,"endTime":3040.29,"body":"transformations retraining, all the"},{"startTime":3036.72,"endTime":3040.29,"body":"management retraining, the people in"},{"startTime":3040.29,"endTime":3044.27,"body":"the management positions, retraining"},{"startTime":3040.29,"endTime":3044.27,"body":"the people at the top management, middle"},{"startTime":3044.27,"endTime":3045.56,"body":"management, retraining the workers."},{"startTime":3045.71,"endTime":3047.59,"body":"Like you can find people"},{"startTime":3045.71,"endTime":3047.59,"body":"that are motivated."},{"startTime":3047.59,"endTime":3052.48,"body":"You can find good, good people basically"},{"startTime":3047.59,"endTime":3052.48,"body":"who they're making changes to the system."},{"startTime":3052.63,"endTime":3054.57,"body":"You know, Oh, we need to"},{"startTime":3052.63,"endTime":3054.57,"body":"have more status reports."},{"startTime":3054.57,"endTime":3055.96,"body":"Oh, we need to have more whatever."},{"startTime":3056.15,"endTime":3058.98,"body":"I need to be in your standup because"},{"startTime":3056.15,"endTime":3058.98,"body":"I don't understand what's happening."},{"startTime":3058.98,"endTime":3062.1,"body":"And you know, we haven't figured out"},{"startTime":3058.98,"endTime":3062.1,"body":"how to scale properly to flow the"},{"startTime":3062.1,"endTime":3063.21,"body":"information to where it needs to be."},{"startTime":3063.36,"endTime":3066.56,"body":"Things like that, like I've seen people"},{"startTime":3063.36,"endTime":3066.56,"body":"struggle with that because they don't"},{"startTime":3066.56,"endTime":3067.97,"body":"understand the different scaling methods."},{"startTime":3067.97,"endTime":3072.12,"body":"They don't understand how to customize"},{"startTime":3067.97,"endTime":3072.12,"body":"their organization for agility."},{"startTime":3072.3,"endTime":3075.5,"body":"And maybe the customer is not at the"},{"startTime":3072.3,"endTime":3075.5,"body":"center of things that we're doing."},{"startTime":3075.5,"endTime":3077.5,"body":"Maybe they got all these"},{"startTime":3075.5,"endTime":3077.5,"body":"numbers and games and stuff."},{"startTime":3077.51,"endTime":3078.47,"body":"Maybe they don't understand that."},{"startTime":3078.61,"endTime":3081.8,"body":"Oh, these are all games that we're playing"},{"startTime":3078.61,"endTime":3081.8,"body":"because they don't have that knowledge,"},{"startTime":3081.99,"endTime":3084.38,"body":"but they are genuinely trying to improve."},{"startTime":3084.725,"endTime":3086.105,"body":"They just don't have the"},{"startTime":3084.725,"endTime":3086.105,"body":"knowledge to help them."},{"startTime":3086.255,"endTime":3088.285,"body":"That, that's what I get out of"},{"startTime":3086.255,"endTime":3088.285,"body":"these two sentences together."},{"startTime":3088.545,"endTime":3089.285,"body":"Yeah, I agree with that."},{"startTime":3089.495,"endTime":3092.445,"body":"I think that, for me, that's a"},{"startTime":3089.495,"endTime":3092.445,"body":"better audience than those that"},{"startTime":3092.465,"endTime":3096.085,"body":"have the knowledge but won't improve"},{"startTime":3092.465,"endTime":3096.085,"body":"because they just simply give up and"},{"startTime":3096.085,"endTime":3097.365,"body":"say this is how our system works."},{"startTime":3097.365,"endTime":3098.125,"body":"Right, right."},{"startTime":3098.395,"endTime":3099.925,"body":"You know, they're lifers basically."},{"startTime":3100.025,"endTime":3101.17,"body":"So yeah, I agree with that."},{"startTime":3101.32,"endTime":3104.2,"body":"And then number 14 put everybody"},{"startTime":3101.32,"endTime":3104.2,"body":"in the company to work to"},{"startTime":3104.2,"endTime":3105.4,"body":"accomplish the transformation."},{"startTime":3105.4,"endTime":3107.69,"body":"The transformation is everybody's job."},{"startTime":3107.7,"endTime":3108.89,"body":"Holy smokes."},{"startTime":3108.92,"endTime":3110.07,"body":"Yes, indeed."},{"startTime":3110.26,"endTime":3113.85,"body":"So, oftentimes you know, this is"},{"startTime":3110.26,"endTime":3113.85,"body":"something that goes wrong quite badly."},{"startTime":3114.13,"endTime":3118.0,"body":"In top down transformation efforts"},{"startTime":3114.13,"endTime":3118.0,"body":"right where leaders come in and"},{"startTime":3118.0,"endTime":3120.97,"body":"say, I'm going to transform you"},{"startTime":3118.0,"endTime":3120.97,"body":"come in to help me as a consultant."},{"startTime":3120.99,"endTime":3121.84,"body":"I'm going to transform."},{"startTime":3121.87,"endTime":3125.04,"body":"And that doesn't really"},{"startTime":3121.87,"endTime":3125.04,"body":"work because of this point."},{"startTime":3125.06,"endTime":3125.78,"body":"Exactly."},{"startTime":3125.91,"endTime":3128.23,"body":"It's not their job to transform."},{"startTime":3128.26,"endTime":3133.4,"body":"It's their job to create a system where"},{"startTime":3128.26,"endTime":3133.4,"body":"everyone else can transform the company."},{"startTime":3133.57,"endTime":3136.54,"body":"Everyone else is everyone,"},{"startTime":3133.57,"endTime":3136.54,"body":"including their peers themselves."},{"startTime":3136.69,"endTime":3138.94,"body":"It's everybody's job and bottom up."},{"startTime":3138.95,"endTime":3141.0,"body":"Transformations fail"},{"startTime":3138.95,"endTime":3141.0,"body":"for that reason as well."},{"startTime":3141.0,"endTime":3144.3,"body":"By the way, You may get an odd"},{"startTime":3141.0,"endTime":3144.3,"body":"team here and there, and they want"},{"startTime":3144.3,"endTime":3145.72,"body":"to do things in the right way."},{"startTime":3146.0,"endTime":3148.68,"body":"Agile ways are working, but"},{"startTime":3146.0,"endTime":3148.68,"body":"they can't break through that"},{"startTime":3148.68,"endTime":3150.0,"body":"middle management barrier."},{"startTime":3150.15,"endTime":3153.26,"body":"And so, yeah, I think this"},{"startTime":3150.15,"endTime":3153.26,"body":"is very profound, actually."},{"startTime":3153.36,"endTime":3155.25,"body":"Transformation is everybody's job."},{"startTime":3155.4,"endTime":3158.13,"body":"He has some, questions to help"},{"startTime":3155.4,"endTime":3158.13,"body":"you start on this journey Where in"},{"startTime":3158.13,"endTime":3160.28,"body":"the total organization structure"},{"startTime":3158.13,"endTime":3160.28,"body":"does your department fit?"},{"startTime":3160.47,"endTime":3162.32,"body":"What products and"},{"startTime":3160.47,"endTime":3162.32,"body":"services does it provide?"},{"startTime":3162.35,"endTime":3164.12,"body":"how does it provide those"},{"startTime":3162.35,"endTime":3164.12,"body":"products and services, i."},{"startTime":3164.18,"endTime":3164.29,"body":"e."},{"startTime":3164.3,"endTime":3165.33,"body":"what processes are used?"},{"startTime":3165.38,"endTime":3168.14,"body":"What would be the effect if your"},{"startTime":3165.38,"endTime":3168.14,"body":"organization, unit, section,"},{"startTime":3168.14,"endTime":3171.14,"body":"department, whatever, stopped"},{"startTime":3168.14,"endTime":3171.14,"body":"producing its product and services?"},{"startTime":3171.41,"endTime":3175.08,"body":"And then he has different questions"},{"startTime":3171.41,"endTime":3175.08,"body":"for suppliers, questions for customers,"},{"startTime":3175.08,"endTime":3176.56,"body":"questions for you specifically."},{"startTime":3176.71,"endTime":3178.68,"body":"But yeah, there's a lot in this section."},{"startTime":3178.83,"endTime":3182.44,"body":"I like that one quote he has"},{"startTime":3178.83,"endTime":3182.44,"body":"that says, a bad system will"},{"startTime":3182.44,"endTime":3183.89,"body":"beat a good person every time."},{"startTime":3184.04,"endTime":3188.72,"body":"his system of profound knowledge is"},{"startTime":3184.04,"endTime":3188.72,"body":"almost like a body of work, right?"},{"startTime":3188.72,"endTime":3191.65,"body":"It's not just one specific"},{"startTime":3188.72,"endTime":3191.65,"body":"thing that you learn."},{"startTime":3191.73,"endTime":3193.1,"body":"it's quite wide."},{"startTime":3193.25,"endTime":3195.73,"body":"It's also deep, which is why"},{"startTime":3193.25,"endTime":3195.73,"body":"we're going to do multiple."},{"startTime":3195.88,"endTime":3199.71,"body":"The system of profound knowledge is in"},{"startTime":3195.88,"endTime":3199.71,"body":"the second book, which is what I'm reading"},{"startTime":3199.71,"endTime":3201.13,"body":"and marking up now and getting it ready."},{"startTime":3201.4,"endTime":3205.41,"body":"But I want to do this one first because"},{"startTime":3201.4,"endTime":3205.41,"body":"this book came first and also the idea"},{"startTime":3205.41,"endTime":3209.91,"body":"of There's a few key concepts that"},{"startTime":3205.41,"endTime":3209.91,"body":"the second book kind of steps up on."},{"startTime":3209.92,"endTime":3212.42,"body":"This book is a foundation for it."},{"startTime":3212.43,"endTime":3214.99,"body":"The idea of norm the idea of variation."},{"startTime":3215.14,"endTime":3217.26,"body":"And normal versus special"},{"startTime":3215.14,"endTime":3217.26,"body":"causes of variation."},{"startTime":3217.5,"endTime":3219.91,"body":"The idea that most issues"},{"startTime":3217.5,"endTime":3219.91,"body":"come from the system."},{"startTime":3219.94,"endTime":3222.21,"body":"They don't come from individuals"},{"startTime":3219.94,"endTime":3222.21,"body":"or workers or whatever."},{"startTime":3222.36,"endTime":3226.29,"body":"They come from the system and 94"},{"startTime":3222.36,"endTime":3226.29,"body":"percent are attributable to the system."},{"startTime":3226.34,"endTime":3226.79,"body":"Those are a few."},{"startTime":3226.8,"endTime":3230.2,"body":"And then the 14 points to say that"},{"startTime":3226.8,"endTime":3230.2,"body":"the current style of management is"},{"startTime":3230.2,"endTime":3232.52,"body":"an invention and not a natural thing."},{"startTime":3232.52,"endTime":3235.51,"body":"It's something everyone takes for granted"},{"startTime":3232.52,"endTime":3235.51,"body":"that says, well, that's just the way it is"},{"startTime":3235.74,"endTime":3239.64,"body":"everyone's kind of fixated on short term"},{"startTime":3235.74,"endTime":3239.64,"body":"profits and we have all these short term."},{"startTime":3239.79,"endTime":3243.57,"body":"Solutions to long term problems and"},{"startTime":3239.79,"endTime":3243.57,"body":"it's not sustainable like, well, it's,"},{"startTime":3243.72,"endTime":3247.63,"body":"this, this thing has been developed and"},{"startTime":3243.72,"endTime":3247.63,"body":"sold to people and it is changeable,"},{"startTime":3247.83,"endTime":3252.55,"body":"maybe not the whole world may not"},{"startTime":3247.83,"endTime":3252.55,"body":"be changeable at once, but play"},{"startTime":3252.55,"endTime":3253.97,"body":"one place at a time is changeable."},{"startTime":3254.12,"endTime":3256.85,"body":"So hopefully you know, this"},{"startTime":3254.12,"endTime":3256.85,"body":"has been useful to you."},{"startTime":3256.89,"endTime":3261.67,"body":"If you've had any thoughts around"},{"startTime":3256.89,"endTime":3261.67,"body":"this topic or otherwise, just let"},{"startTime":3261.67,"endTime":3262.88,"body":"us know in the comments below."},{"startTime":3262.93,"endTime":3265.84,"body":"don't forget to like and subscribe"},{"startTime":3262.93,"endTime":3265.84,"body":"and we'll see you on the next one."}]}