{"version":"1.0.0","segments":[{"startTime":1.48,"endTime":4.46,"body":"welcome to the Arguing Agile Podcast,"},{"startTime":1.48,"endTime":4.46,"body":"where Enterprise Business Agility"},{"startTime":4.5,"endTime":7.63,"body":"Coach Om Patel and Product Manager"},{"startTime":4.5,"endTime":7.63,"body":"Brian Orlando argue about product"},{"startTime":7.65,"endTime":10.899,"body":"management, leadership, and business"},{"startTime":7.65,"endTime":10.899,"body":"agility, so you don't have to."},{"startTime":11.877,"endTime":15.143,"body":"Today is the day  that we"},{"startTime":11.877,"endTime":15.143,"body":"are finally reviewing W."},{"startTime":15.153,"endTime":17.233,"body":"Edward Deming, The New Economics."},{"startTime":17.233,"endTime":18.393,"body":"This is the second book."},{"startTime":18.863,"endTime":21.323,"body":"Originally published 1994."},{"startTime":21.573,"endTime":23.623,"body":"Still so, so, so relevant."},{"startTime":23.873,"endTime":25.003,"body":"So let's see."},{"startTime":25.253,"endTime":29.593,"body":"The huge long range losses caused"},{"startTime":25.253,"endTime":29.593,"body":"by the current style of management"},{"startTime":29.843,"endTime":31.093,"body":"have led us into decline."},{"startTime":31.343,"endTime":33.473,"body":"Statement number one in"},{"startTime":31.343,"endTime":33.473,"body":"the Deming book, right?"},{"startTime":33.913,"endTime":37.363,"body":"We've grown up in a climate of competition"},{"startTime":33.913,"endTime":37.363,"body":"between people, teams, departments,"},{"startTime":37.363,"endTime":39.613,"body":"divisions, pupils, schools, universities."},{"startTime":39.943,"endTime":42.823,"body":"We have been taught by economists that"},{"startTime":39.943,"endTime":42.823,"body":"competition will solve our problems."},{"startTime":42.873,"endTime":45.313,"body":"Actually, competition we"},{"startTime":42.873,"endTime":45.313,"body":"see now is destructive."},{"startTime":45.563,"endTime":48.003,"body":"It'd be better if everyone"},{"startTime":45.563,"endTime":48.003,"body":"worked together as a system with"},{"startTime":48.003,"endTime":49.563,"body":"the aim for everybody to win."},{"startTime":49.813,"endTime":52.043,"body":"What we need is cooperation"},{"startTime":49.813,"endTime":52.043,"body":"and transformation to a"},{"startTime":52.053,"endTime":53.323,"body":"new style of management."},{"startTime":53.713,"endTime":57.123,"body":"The transformation is what"},{"startTime":53.713,"endTime":57.123,"body":"I call profound knowledge."},{"startTime":57.123,"endTime":59.363,"body":"The system of profound knowledge"},{"startTime":57.123,"endTime":59.363,"body":"is composed of four parts."},{"startTime":59.713,"endTime":63.123,"body":"appreciation for a system,"},{"startTime":59.713,"endTime":63.123,"body":"knowledge about variation, theory"},{"startTime":63.123,"endTime":64.533,"body":"of knowledge, and psychology."},{"startTime":64.533,"endTime":66.483,"body":"So that is the topic of the podcast today."},{"startTime":66.773,"endTime":70.703,"body":"What a fantastic topic, what a great"},{"startTime":66.773,"endTime":70.703,"body":"opening salvo right there with the quote."},{"startTime":70.713,"endTime":72.883,"body":"I think this is going to be very exciting."},{"startTime":72.963,"endTime":74.423,"body":"Oh my goodness, Dr."},{"startTime":74.433,"endTime":74.983,"body":"Deming."},{"startTime":75.233,"endTime":75.983,"body":"What a guy."},{"startTime":76.023,"endTime":80.123,"body":"So what do we know about, I mean, Deming"},{"startTime":76.023,"endTime":80.123,"body":"we know famous for, transforming the"},{"startTime":80.123,"endTime":82.403,"body":"economy of Japan post World War II."},{"startTime":82.653,"endTime":85.073,"body":"And that's, that's and then"},{"startTime":82.653,"endTime":85.073,"body":"of course, obviously the, the"},{"startTime":85.103,"endTime":87.313,"body":"Deming Award and, other things."},{"startTime":87.313,"endTime":91.353,"body":"He's known as the quality guy, but"},{"startTime":87.313,"endTime":91.353,"body":"he was so much more than that, right?"},{"startTime":91.473,"endTime":94.013,"body":"So I think we're going to get"},{"startTime":91.473,"endTime":94.013,"body":"through some of that stuff today."},{"startTime":94.213,"endTime":95.913,"body":"If not a lot of that stuff today."},{"startTime":95.943,"endTime":98.753,"body":"So early in chapter one, I'm going"},{"startTime":95.943,"endTime":98.753,"body":"to start right in this podcast with"},{"startTime":98.753,"endTime":102.273,"body":"a couple basic like building blocks."},{"startTime":102.483,"endTime":106.543,"body":"Here to start with, which is what is"},{"startTime":102.483,"endTime":106.543,"body":"quality from Deming's perspective?"},{"startTime":106.543,"endTime":108.653,"body":"If he's a quality guy,"},{"startTime":106.543,"endTime":108.653,"body":"what is, what is quality?"},{"startTime":108.653,"endTime":110.683,"body":"He says the basic problem"},{"startTime":108.653,"endTime":110.683,"body":"anywhere is quality."},{"startTime":110.683,"endTime":111.683,"body":"What is quality?"},{"startTime":111.883,"endTime":115.023,"body":"A product or services, a product"},{"startTime":111.883,"endTime":115.023,"body":"or service possesses quality."},{"startTime":115.223,"endTime":118.423,"body":"If it helps somebody and enjoys"},{"startTime":115.223,"endTime":118.423,"body":"a good and sustainable market."},{"startTime":118.458,"endTime":124.528,"body":"Yeah, I mean, I've always held the view"},{"startTime":118.458,"endTime":124.528,"body":"that quality is basically something"},{"startTime":124.528,"endTime":126.268,"body":"that is, fit for purpose, right?"},{"startTime":126.518,"endTime":129.978,"body":"It's fit for the purpose for which"},{"startTime":126.518,"endTime":129.978,"body":"it was intended, and it provides"},{"startTime":129.978,"endTime":131.638,"body":"value to those consuming it."},{"startTime":131.888,"endTime":134.138,"body":"Everyone expected the"},{"startTime":131.888,"endTime":134.138,"body":"good times to continue."},{"startTime":134.158,"endTime":137.878,"body":"Good times being, the 50s of  The"},{"startTime":134.158,"endTime":137.878,"body":"world is in shambles, America is"},{"startTime":137.878,"endTime":141.908,"body":"manufacturing apparatuses at full"},{"startTime":137.878,"endTime":141.908,"body":"capacity, as it was in the war, right?"},{"startTime":141.908,"endTime":146.218,"body":"So like, good times just persisted, and"},{"startTime":141.908,"endTime":146.218,"body":"America rode that wave, and everyone"},{"startTime":146.218,"endTime":148.198,"body":"expected the good times to continue."},{"startTime":148.618,"endTime":151.548,"body":"And, one of the statements he makes early"},{"startTime":148.618,"endTime":151.548,"body":"in the book, in chapter one, is it's"},{"startTime":151.548,"endTime":153.688,"body":"easy to manage a business in good times."},{"startTime":153.938,"endTime":154.198,"body":"Right."},{"startTime":154.198,"endTime":160.308,"body":"And in an expanding market, , the"},{"startTime":154.198,"endTime":160.308,"body":"signs of a decline, economic decline,"},{"startTime":160.308,"endTime":162.978,"body":"decline of a company, decline of  a"},{"startTime":160.308,"endTime":162.978,"body":"team, whatever you want to call it."},{"startTime":163.268,"endTime":166.268,"body":"It's difficult to spot and it's difficult"},{"startTime":163.268,"endTime":166.268,"body":"to do anything about it because he has a"},{"startTime":166.268,"endTime":168.378,"body":"nice thing that says it's easy to date."},{"startTime":168.578,"endTime":173.298,"body":"In earthquake, but it's not easy to"},{"startTime":168.578,"endTime":173.298,"body":"date a decline like when it started,"},{"startTime":173.298,"endTime":175.848,"body":"when it's again, everyone has a"},{"startTime":173.298,"endTime":175.848,"body":"different opinion, that kind of stuff."},{"startTime":176.098,"endTime":179.078,"body":"Yeah, I mean, I think that is"},{"startTime":176.098,"endTime":179.078,"body":"a great quote, because it just"},{"startTime":179.078,"endTime":180.828,"body":"says an earthquake is definitive."},{"startTime":180.898,"endTime":182.288,"body":"Everybody around you knows."},{"startTime":182.618,"endTime":186.308,"body":"The ground is shaking, whereas in the"},{"startTime":182.618,"endTime":186.308,"body":"other case you could debate, right?"},{"startTime":186.308,"endTime":191.498,"body":"So having, having been through those"},{"startTime":186.308,"endTime":191.498,"body":"good years, decades even, right?"},{"startTime":191.928,"endTime":196.578,"body":"It's very hard, for organizations to"},{"startTime":191.928,"endTime":196.578,"body":"get around the mindset of we always"},{"startTime":196.578,"endTime":200.668,"body":"need to be ahead of the curve, otherwise"},{"startTime":196.578,"endTime":200.668,"body":"competition is going to overtake us."},{"startTime":200.668,"endTime":202.768,"body":"That's a tough mode to stay in."},{"startTime":203.298,"endTime":203.878,"body":"I'll put it that way."},{"startTime":204.368,"endTime":206.968,"body":"Cause it's, cause it's a boy"},{"startTime":204.368,"endTime":206.968,"body":"staying in that mode all the time."},{"startTime":206.968,"endTime":210.908,"body":"I know very few people that can"},{"startTime":206.968,"endTime":210.908,"body":"stay in that mode to keep asking and"},{"startTime":210.968,"endTime":212.978,"body":"reasking what's the future look like?"},{"startTime":213.138,"endTime":214.828,"body":"Like, how are we going"},{"startTime":213.138,"endTime":214.828,"body":"to transform ourselves?"},{"startTime":215.018,"endTime":218.068,"body":"How basically, how are we going to,"},{"startTime":215.018,"endTime":218.068,"body":"like I'm constantly as a product"},{"startTime":218.068,"endTime":221.118,"body":"manager looking to, leapfrog"},{"startTime":218.068,"endTime":221.118,"body":"my own product in the market."},{"startTime":221.368,"endTime":226.038,"body":"To make a better product so that I am not"},{"startTime":221.368,"endTime":226.038,"body":"outdated because If you go through once"},{"startTime":226.048,"endTime":228.928,"body":"I think i've been through this more than"},{"startTime":226.048,"endTime":228.928,"body":"once I have to think about that to just"},{"startTime":229.048,"endTime":233.408,"body":"to see if it's true, but I know at least"},{"startTime":229.048,"endTime":233.408,"body":"once I've been through where through no"},{"startTime":233.408,"endTime":237.568,"body":"fault of the employees Like the market"},{"startTime":233.408,"endTime":237.568,"body":"just moved on and we like the company"},{"startTime":237.568,"endTime":241.008,"body":"never reacted or the company reacted"},{"startTime":237.568,"endTime":241.008,"body":"so slow that the competitors ate up the"},{"startTime":241.008,"endTime":245.178,"body":"market and boy the first time you ever"},{"startTime":241.008,"endTime":245.178,"body":"have to like you're part of a downsizing"},{"startTime":245.178,"endTime":247.478,"body":"you have to lay off team members you"},{"startTime":245.178,"endTime":247.478,"body":"work with For years and stuff like that"},{"startTime":247.478,"endTime":249.658,"body":"like that sticks with you A long time."},{"startTime":249.768,"endTime":250.708,"body":"A long time."},{"startTime":251.078,"endTime":252.028,"body":"Yes, I agree."},{"startTime":252.118,"endTime":252.828,"body":"Absolutely."},{"startTime":253.078,"endTime":256.378,"body":"I also think that, the other"},{"startTime":253.078,"endTime":256.378,"body":"thing is true, which is after"},{"startTime":256.378,"endTime":260.858,"body":"having entered this era good times"},{"startTime":256.378,"endTime":260.858,"body":"didn't last for a long, long time."},{"startTime":260.898,"endTime":264.438,"body":"I mean, they lasted long enough"},{"startTime":260.898,"endTime":264.438,"body":"where everybody got very comfortable."},{"startTime":264.728,"endTime":269.728,"body":"And in that time, competitors were"},{"startTime":264.728,"endTime":269.728,"body":"already building up from ground zero."},{"startTime":270.193,"endTime":275.063,"body":"Here I'm mainly talking about overseas"},{"startTime":270.193,"endTime":275.063,"body":"competitors, primarily Japan, which had"},{"startTime":275.133,"endTime":280.813,"body":"nothing to lose, had nothing really after"},{"startTime":275.133,"endTime":280.813,"body":"the war, and , the only way was up, so"},{"startTime":280.813,"endTime":286.073,"body":"they came up with some ways of thinking,"},{"startTime":280.813,"endTime":286.073,"body":"which Deming was an instrumental part of."},{"startTime":286.083,"endTime":289.333,"body":"Fortunately, he did not export"},{"startTime":286.083,"endTime":289.333,"body":"the American way of working."},{"startTime":289.433,"endTime":293.363,"body":"so it's quite interesting to me"},{"startTime":289.433,"endTime":293.363,"body":"that the ideas and the philosophies"},{"startTime":293.663,"endTime":297.483,"body":"that these Japanese companies"},{"startTime":293.663,"endTime":297.483,"body":"embraced came from an American."},{"startTime":297.733,"endTime":301.343,"body":"Two more things before we're done in"},{"startTime":297.733,"endTime":301.343,"body":"the concepts introductory chapter,"},{"startTime":301.623,"endTime":305.423,"body":"which is the absence of defects"},{"startTime":301.623,"endTime":305.423,"body":"does not necessarily build business"},{"startTime":305.623,"endTime":307.593,"body":"and it does not keep a plant open."},{"startTime":307.593,"endTime":307.898,"body":"Okay."},{"startTime":307.968,"endTime":310.358,"body":", for the people working at a plant,"},{"startTime":307.968,"endTime":310.358,"body":"for example, there's a lot of his"},{"startTime":310.358,"endTime":312.958,"body":"stuff is manufacturing because of the"},{"startTime":310.358,"endTime":312.958,"body":"time period, the book was written."},{"startTime":313.288,"endTime":316.718,"body":"I can easily bring this into software"},{"startTime":313.288,"endTime":316.718,"body":"development to say you can have"},{"startTime":316.718,"endTime":320.798,"body":"the best software ever, zero bugs,"},{"startTime":316.718,"endTime":320.798,"body":"all your stuff's DevOps , to the"},{"startTime":320.808,"endTime":323.418,"body":"max all your pipelines are optimal."},{"startTime":323.568,"endTime":324.018,"body":"You know what I mean?"},{"startTime":324.018,"endTime":326.448,"body":"All your scaling, auto scaling"},{"startTime":324.018,"endTime":326.448,"body":"architecture, everything is perfect."},{"startTime":326.608,"endTime":327.088,"body":"Perfect."},{"startTime":327.288,"endTime":328.598,"body":"Does that utopia exist?"},{"startTime":328.708,"endTime":333.108,"body":"Yeah, but also  your company can also be"},{"startTime":328.708,"endTime":333.108,"body":"shut down tomorrow because  that's only a"},{"startTime":333.118,"endTime":337.638,"body":"tiny corner of the system He has a quote"},{"startTime":333.118,"endTime":337.638,"body":"in here that says they didn't understand."},{"startTime":337.658,"endTime":341.418,"body":"I think that their efforts could"},{"startTime":337.658,"endTime":341.418,"body":"be eminently successful, zero"},{"startTime":341.418,"endTime":343.708,"body":"defects while the company declines."},{"startTime":343.958,"endTime":344.118,"body":"Yeah."},{"startTime":344.118,"endTime":347.448,"body":"I mean, the company is spending so much"},{"startTime":344.118,"endTime":347.448,"body":"effort trying to reach that plateau"},{"startTime":347.508,"endTime":350.648,"body":"of zero defects, zero anything, right."},{"startTime":351.088,"endTime":352.848,"body":"That's at the cost of everything else."},{"startTime":353.098,"endTime":356.258,"body":"So they're not maybe"},{"startTime":353.098,"endTime":356.258,"body":"innovating new products."},{"startTime":356.308,"endTime":359.728,"body":"Maybe they're not keeping tabs on the"},{"startTime":356.308,"endTime":359.728,"body":"competition that's in the rear view"},{"startTime":359.728,"endTime":361.248,"body":"mirror, getting bigger and bigger."},{"startTime":361.348,"endTime":364.888,"body":"He gives an example in this section"},{"startTime":361.348,"endTime":364.888,"body":"to kind of bound what he's talking"},{"startTime":364.888,"endTime":368.588,"body":"about is the company continually asking"},{"startTime":364.888,"endTime":368.588,"body":"themselves and answering the question"},{"startTime":368.588,"endTime":370.408,"body":"truthfully, what business are we in?"},{"startTime":370.668,"endTime":373.498,"body":"And he points out that at one point in"},{"startTime":370.668,"endTime":373.498,"body":"time, the makers of carburetors were,"},{"startTime":373.688,"endTime":377.288,"body":"I'm sure they were rolling into cash"},{"startTime":373.688,"endTime":377.288,"body":"screws, McDuck style, and then fuel"},{"startTime":377.288,"endTime":381.528,"body":"injection came out, what was that a"},{"startTime":377.288,"endTime":381.528,"body":"surprise to the makers of carburetors?"},{"startTime":381.548,"endTime":384.638,"body":"Because like putting fuel"},{"startTime":381.548,"endTime":384.638,"body":"into the engine properly."},{"startTime":385.128,"endTime":386.788,"body":"Really was the business that they were in."},{"startTime":387.038,"endTime":389.728,"body":"And suddenly they're surprised and"},{"startTime":387.038,"endTime":389.728,"body":"now they're all out of business."},{"startTime":389.768,"endTime":392.958,"body":"Well, it's, laughable because they're"},{"startTime":389.768,"endTime":392.958,"body":"the ones that should have come up"},{"startTime":392.958,"endTime":394.328,"body":"with this innovation to begin with."},{"startTime":394.328,"endTime":394.528,"body":"Right."},{"startTime":394.538,"endTime":396.058,"body":"Who better is qualified for that?"},{"startTime":396.068,"endTime":396.778,"body":"They're in the market."},{"startTime":396.878,"endTime":397.528,"body":"Didn't do that."},{"startTime":397.828,"endTime":401.238,"body":"You know, looking at, their business on"},{"startTime":397.828,"endTime":401.238,"body":"a five year timeline, ten year timeline."},{"startTime":401.238,"endTime":403.148,"body":"I mean, the funny thing about"},{"startTime":401.238,"endTime":403.148,"body":"it is that he's giving like"},{"startTime":403.148,"endTime":403.968,"body":"five year, ten year timelines."},{"startTime":403.968,"endTime":405.568,"body":"But , that's in manufacturing, right?"},{"startTime":405.568,"endTime":408.268,"body":"Which is, well, it's in manufacturing,"},{"startTime":405.568,"endTime":408.268,"body":"but also, I mean  the business"},{"startTime":408.268,"endTime":409.348,"body":"side of software development."},{"startTime":409.658,"endTime":409.958,"body":"Right."},{"startTime":410.228,"endTime":413.728,"body":"Again, if you listen to Melissa Perri"},{"startTime":410.228,"endTime":413.728,"body":"on the Lenny podcast, which may or"},{"startTime":413.728,"endTime":416.588,"body":"may not be an upcoming podcast from"},{"startTime":413.728,"endTime":416.588,"body":"us, I haven't decided, , where she's"},{"startTime":416.598,"endTime":417.998,"body":"like, Oh, those are just agile."},{"startTime":418.048,"endTime":419.588,"body":"It's just, that's just development stuff."},{"startTime":419.598,"endTime":423.908,"body":"Product management is over here,"},{"startTime":419.598,"endTime":423.908,"body":"like cashing checks and flying,"},{"startTime":424.158,"endTime":425.248,"body":"I was gonna say flying yachts."},{"startTime":425.258,"endTime":426.288,"body":"That's not you sail a yacht."},{"startTime":426.678,"endTime":429.788,"body":"Fly a plane, fly jets, fly in"},{"startTime":426.678,"endTime":429.788,"body":"jets and sailing yachts, or sail"},{"startTime":429.788,"endTime":431.478,"body":"in jets and flying, whatever."},{"startTime":431.718,"endTime":435.628,"body":"But the, the running of the business,"},{"startTime":431.718,"endTime":435.628,"body":"like that, that shouldn't be divided from"},{"startTime":435.648,"endTime":440.298,"body":"development done by some of the people"},{"startTime":435.648,"endTime":440.298,"body":"that's the,, implication here is, hey man,"},{"startTime":440.308,"endTime":442.428,"body":"like this can't be separate functions."},{"startTime":442.548,"endTime":442.818,"body":"That's right."},{"startTime":442.818,"endTime":445.958,"body":"You know, we can't have like"},{"startTime":442.818,"endTime":445.958,"body":"the best technical excellence."},{"startTime":446.818,"endTime":449.428,"body":"We have no idea what's"},{"startTime":446.818,"endTime":449.428,"body":"going on, right, right."},{"startTime":449.428,"endTime":452.148,"body":"In the business, in the field"},{"startTime":449.428,"endTime":452.148,"body":"with our competitors,  et cetera."},{"startTime":452.448,"endTime":455.188,"body":"And then, , to highlight the"},{"startTime":452.448,"endTime":455.188,"body":"point of , it's all one system."},{"startTime":455.438,"endTime":459.158,"body":"He has an example about the president"},{"startTime":455.438,"endTime":459.158,"body":"of the company, they put quality into"},{"startTime":459.158,"endTime":461.468,"body":"the hands of the plant manager and"},{"startTime":459.158,"endTime":461.468,"body":"say, Hey, it's your responsibility."},{"startTime":461.468,"endTime":462.608,"body":"We're tracking you on these metrics."},{"startTime":462.858,"endTime":466.878,"body":"And then in time, the results are"},{"startTime":462.858,"endTime":466.878,"body":"embarrassing because quality goes down."},{"startTime":466.878,"endTime":470.458,"body":"but it was totally predictable because the"},{"startTime":466.878,"endTime":470.458,"body":"plant manager is not responsible for or"},{"startTime":470.458,"endTime":472.418,"body":"in charge of the design of the product."},{"startTime":472.668,"endTime":475.808,"body":"Yes, but they're held accountable"},{"startTime":472.668,"endTime":475.808,"body":"for quality still at the same time."},{"startTime":475.838,"endTime":477.558,"body":"They're they have quotas."},{"startTime":477.738,"endTime":480.328,"body":"They're told to build the product that the"},{"startTime":477.738,"endTime":480.328,"body":"designs were built for by somebody else."},{"startTime":480.328,"endTime":481.388,"body":"So they they're trapped."},{"startTime":481.708,"endTime":484.518,"body":"Much like the QA people at the end"},{"startTime":481.708,"endTime":484.518,"body":"of the line when they're like, Oh,"},{"startTime":484.518,"endTime":487.478,"body":"just check it for bugs and run all"},{"startTime":484.518,"endTime":487.478,"body":"your manual test cases or whatever."},{"startTime":487.478,"endTime":489.598,"body":"Like, same, it's the exact same concept."},{"startTime":489.598,"endTime":491.978,"body":"It's like you could even say"},{"startTime":489.598,"endTime":491.978,"body":"well, what is the manager of"},{"startTime":491.978,"endTime":493.308,"body":"QA or the manager of whatever."},{"startTime":493.328,"endTime":497.498,"body":"Like, you're all kind of"},{"startTime":493.328,"endTime":497.498,"body":"equally helpless in this system."},{"startTime":497.598,"endTime":497.888,"body":"Yeah."},{"startTime":498.158,"endTime":498.458,"body":"Right?"},{"startTime":498.458,"endTime":501.868,"body":"it's management's job"},{"startTime":498.458,"endTime":501.868,"body":"to change the system."},{"startTime":501.868,"endTime":503.628,"body":"Quality is determined by top management."},{"startTime":503.768,"endTime":504.908,"body":"It cannot be delegated."},{"startTime":505.258,"endTime":509.078,"body":"that's a statement that he has"},{"startTime":505.258,"endTime":509.078,"body":"that, , I also agree with, indeed."},{"startTime":509.138,"endTime":510.048,"body":"I couldn't agree more."},{"startTime":510.298,"endTime":511.808,"body":"So, let's move on to chapter two."},{"startTime":511.848,"endTime":516.598,"body":"in chapter two,  he denotes the different"},{"startTime":511.848,"endTime":516.598,"body":"types of heavy losses The present style"},{"startTime":516.598,"endTime":521.318,"body":"of management is the biggest producer of"},{"startTime":516.598,"endTime":521.318,"body":"waste causing huge losses whose magnitudes"},{"startTime":521.458,"endTime":523.758,"body":"cannot be evaluated Cannot be measured"},{"startTime":523.948,"endTime":528.788,"body":"."},{"startTime":523.948,"endTime":528.788,"body":"So this chapter is all about identifying"},{"startTime":528.788,"endTime":532.978,"body":"point out for the first time on the"},{"startTime":528.788,"endTime":532.978,"body":"podcast, one of the many lean principles"},{"startTime":533.248,"endTime":537.068,"body":"that you will discover from this book"},{"startTime":533.248,"endTime":537.068,"body":"written , in the early 90s that have"},{"startTime":537.098,"endTime":541.458,"body":"translated and worked their way into the"},{"startTime":537.098,"endTime":541.458,"body":"zeitgeist and kind of filtered down , Just"},{"startTime":541.458,"endTime":545.858,"body":"like on the Claire Vo podcast that we did"},{"startTime":541.458,"endTime":545.858,"body":"where she's like,  we should build teams"},{"startTime":545.858,"endTime":549.118,"body":"and projects around motivated individuals"},{"startTime":545.858,"endTime":549.118,"body":"and then give them all the resources."},{"startTime":549.118,"endTime":552.498,"body":"Summoning that out of thin air"},{"startTime":549.118,"endTime":552.498,"body":"for the first time, a clearly"},{"startTime":552.498,"endTime":553.888,"body":"documented agile principle."},{"startTime":554.218,"endTime":557.648,"body":"That it's like, you can go and"},{"startTime":554.218,"endTime":557.648,"body":"look and find it almost verbatim."},{"startTime":558.018,"endTime":559.788,"body":"She doesn't even know"},{"startTime":558.018,"endTime":559.788,"body":"that she's quoting it."},{"startTime":560.038,"endTime":560.388,"body":"Right."},{"startTime":560.398,"endTime":563.858,"body":"So in this particular book,"},{"startTime":560.398,"endTime":563.858,"body":"there's another agile principle"},{"startTime":563.858,"endTime":565.568,"body":"that's quoted verbatim, right?"},{"startTime":565.568,"endTime":566.848,"body":"Individuals interactions."},{"startTime":566.878,"endTime":568.118,"body":"We will get to that at some point."},{"startTime":568.428,"endTime":571.318,"body":"There are quite a few that, like"},{"startTime":568.428,"endTime":571.318,"body":"I said, you're going to, as we go"},{"startTime":571.318,"endTime":574.318,"body":"through this book, I will stop and"},{"startTime":571.318,"endTime":574.318,"body":"point out when you see things that"},{"startTime":574.318,"endTime":578.508,"body":"have filtered into other areas, this"},{"startTime":574.318,"endTime":578.508,"body":"is the first one, keep an ear out."},{"startTime":578.728,"endTime":580.718,"body":"And if you're listening to this podcast."},{"startTime":581.233,"endTime":585.633,"body":"And, uh, you find some that we don't"},{"startTime":581.233,"endTime":585.633,"body":"point out, that's the comments are for."},{"startTime":585.683,"endTime":586.113,"body":"Yeah."},{"startTime":586.113,"endTime":586.363,"body":"Yeah."},{"startTime":586.363,"endTime":588.883,"body":"Please, please give us, , give"},{"startTime":586.363,"endTime":588.883,"body":"us those in the comments."},{"startTime":588.883,"endTime":589.093,"body":"All right."},{"startTime":589.103,"endTime":592.353,"body":"He has a couple of grids that go"},{"startTime":589.103,"endTime":592.353,"body":"through what the present practice"},{"startTime":592.353,"endTime":594.773,"body":"is and what a better practice is."},{"startTime":594.803,"endTime":598.093,"body":"I'm going to read a couple of these to you"},{"startTime":594.803,"endTime":598.093,"body":"and get your just off the cuff reaction."},{"startTime":598.103,"endTime":601.753,"body":"By the way, I asked him not to read"},{"startTime":598.103,"endTime":601.753,"body":"this . He skimmed some of it when"},{"startTime":601.753,"endTime":602.843,"body":"we were looking at it together."},{"startTime":603.093,"endTime":604.193,"body":"Some pages I didn't let him read."},{"startTime":604.193,"endTime":604.913,"body":"These I didn't let him read."},{"startTime":604.913,"endTime":609.423,"body":"So the current, the current"},{"startTime":604.913,"endTime":609.423,"body":"practice is reactive only."},{"startTime":609.673,"endTime":613.423,"body":"So you only need skills"},{"startTime":609.673,"endTime":613.423,"body":"at the job at hand."},{"startTime":613.533,"endTime":616.513,"body":"You don't need theory of"},{"startTime":613.533,"endTime":616.513,"body":"management or theory of a system"},{"startTime":616.513,"endTime":617.703,"body":"or theory of profound knowledge."},{"startTime":618.173,"endTime":619.263,"body":"You don't need any of those theories."},{"startTime":619.513,"endTime":621.923,"body":"you don't need to understand what"},{"startTime":619.513,"endTime":621.923,"body":"agile the principles, anything we just"},{"startTime":621.923,"endTime":625.413,"body":"talked about, you just need skills to"},{"startTime":621.923,"endTime":625.413,"body":"do the job and you can figure it out."},{"startTime":625.663,"endTime":629.763,"body":"So he calls this the lack of constancy"},{"startTime":625.663,"endTime":629.763,"body":"of purpose is what he calls it."},{"startTime":630.013,"endTime":631.983,"body":"I think I call that muddling through."},{"startTime":632.423,"endTime":635.403,"body":"I think it's the same thing, he"},{"startTime":632.423,"endTime":635.403,"body":"also labels it short term thinking"},{"startTime":635.413,"endTime":636.793,"body":"emphasis on immediate results."},{"startTime":636.983,"endTime":640.393,"body":"Keep up the price of the company's"},{"startTime":636.983,"endTime":640.393,"body":"stock, maintain dividends."},{"startTime":640.393,"endTime":642.103,"body":"He labeled all that under this."},{"startTime":642.563,"endTime":645.063,"body":"All of that is so prevalent"},{"startTime":642.563,"endTime":645.063,"body":"in today's environment."},{"startTime":645.063,"endTime":646.223,"body":"It has been for a while."},{"startTime":646.243,"endTime":649.733,"body":"So this is basically the business"},{"startTime":646.243,"endTime":649.733,"body":"culture that we're in now."},{"startTime":649.743,"endTime":653.243,"body":"Short term thinking"},{"startTime":649.743,"endTime":653.243,"body":"maximize short term profits."},{"startTime":653.743,"endTime":655.573,"body":"And to heck with the future."},{"startTime":655.673,"endTime":660.263,"body":"So he says, he says a better practices,"},{"startTime":655.673,"endTime":660.263,"body":"adopt and publish constancy of purpose."},{"startTime":660.473,"endTime":661.663,"body":"Do some long term planning."},{"startTime":662.003,"endTime":662.903,"body":"Ask this question."},{"startTime":663.033,"endTime":665.273,"body":"Where do we wish to be"},{"startTime":663.033,"endTime":665.273,"body":"five years from now?"},{"startTime":665.303,"endTime":666.973,"body":"And then by what method?"},{"startTime":667.473,"endTime":669.193,"body":"So you're going to hear it like this."},{"startTime":669.198,"endTime":672.858,"body":"The Deming dogma is real harsh"},{"startTime":669.198,"endTime":672.858,"body":"sometimes by what method?"},{"startTime":672.868,"endTime":675.488,"body":"So you'll say, well, we need"},{"startTime":672.868,"endTime":675.488,"body":"to penetrate this market."},{"startTime":675.538,"endTime":676.428,"body":"Well, by what method?"},{"startTime":676.678,"endTime":678.338,"body":"It's the five, by what methods?"},{"startTime":678.348,"endTime":680.968,"body":"He just wants to know by like,"},{"startTime":678.348,"endTime":680.968,"body":"well, I mean, I said on a previous"},{"startTime":680.968,"endTime":682.188,"body":"podcast, we can sell more cars."},{"startTime":682.368,"endTime":683.008,"body":"Super easy."},{"startTime":683.008,"endTime":684.378,"body":"Just cut all the prices"},{"startTime":683.008,"endTime":684.378,"body":"of the cars in half."},{"startTime":684.378,"endTime":686.658,"body":"And now we're not even"},{"startTime":684.378,"endTime":686.658,"body":"profitable on one car."},{"startTime":686.888,"endTime":690.038,"body":"But we'll sell more cars if that's"},{"startTime":686.888,"endTime":690.038,"body":"the, I think that particular,"},{"startTime":690.068,"endTime":693.588,"body":", philosophy may actually have been"},{"startTime":690.068,"endTime":693.588,"body":"tried, but, , to go back to  what"},{"startTime":693.588,"endTime":695.518,"body":"he's talking about here, right?"},{"startTime":695.778,"endTime":698.778,"body":"Short term is where we've"},{"startTime":695.778,"endTime":698.778,"body":"been for a long, long time."},{"startTime":698.778,"endTime":698.978,"body":"Yeah."},{"startTime":699.118,"endTime":700.818,"body":"especially in today's climate, right?"},{"startTime":701.128,"endTime":703.828,"body":"The timeframes that he mentions"},{"startTime":701.128,"endTime":703.828,"body":"were relevant at the time."},{"startTime":704.258,"endTime":705.908,"body":"So five years, 10 years, right?"},{"startTime":706.158,"endTime":706.748,"body":"Five years."},{"startTime":706.748,"endTime":708.788,"body":"I remember, , back in business"},{"startTime":706.748,"endTime":708.788,"body":"school, learning about."},{"startTime":709.128,"endTime":712.878,"body":"Short term thinking, medium term"},{"startTime":709.128,"endTime":712.878,"body":"thinking and long term thinking, right?"},{"startTime":713.248,"endTime":716.278,"body":"And the years that we were looking"},{"startTime":713.248,"endTime":716.278,"body":"at in those days, they're no"},{"startTime":716.278,"endTime":720.778,"body":"longer relevant today because the"},{"startTime":716.278,"endTime":720.778,"body":"business cycle is so fast, right?"},{"startTime":720.828,"endTime":725.688,"body":"What used to be medium is now"},{"startTime":720.828,"endTime":725.688,"body":"basically long or even beyond"},{"startTime":725.688,"endTime":726.658,"body":"that, it's beyond long, right?"},{"startTime":726.698,"endTime":727.898,"body":"People don't think past that."},{"startTime":728.308,"endTime":731.028,"body":"And it's particularly true"},{"startTime":728.308,"endTime":731.028,"body":"depending on the business you're in."},{"startTime":731.078,"endTime":733.518,"body":"If you're in the software business"},{"startTime":731.078,"endTime":733.518,"body":"and you're an entrepreneurial"},{"startTime":733.518,"endTime":737.358,"body":"outfit, that's just spinning up small"},{"startTime":733.518,"endTime":737.358,"body":"company, but , you're looking for"},{"startTime":737.368,"endTime":741.738,"body":"VC, funding rounds and whatever else"},{"startTime":737.368,"endTime":741.738,"body":"your short term is not five years."},{"startTime":742.088,"endTime":745.308,"body":"Your short term is what are we going to"},{"startTime":742.088,"endTime":745.308,"body":"do in a year, year and a half, right?"},{"startTime":745.688,"endTime":748.768,"body":"And you can call that whatever you"},{"startTime":745.688,"endTime":748.768,"body":"can call that medium term, long term."},{"startTime":748.788,"endTime":749.328,"body":"It doesn't matter."},{"startTime":749.398,"endTime":753.198,"body":"That 12 to 18 months doesn't"},{"startTime":749.398,"endTime":753.198,"body":"change all that much, but that's"},{"startTime":753.198,"endTime":754.628,"body":"what you've got to drive toward."},{"startTime":754.658,"endTime":755.708,"body":"That's what he's saying here."},{"startTime":755.718,"endTime":760.408,"body":"Five years in, in that climate is what"},{"startTime":755.718,"endTime":760.408,"body":"they should be driving toward, right?"},{"startTime":760.738,"endTime":764.548,"body":"the constancy of purpose, it's"},{"startTime":760.738,"endTime":764.548,"body":"not even communicated well today."},{"startTime":764.618,"endTime":767.658,"body":"I think I find like people"},{"startTime":764.618,"endTime":767.658,"body":"are just basically minions and"},{"startTime":767.678,"endTime":770.768,"body":"just asked to do something by a"},{"startTime":767.678,"endTime":770.768,"body":"certain time or a certain date."},{"startTime":771.048,"endTime":774.318,"body":"I feel that's why he put like adopt"},{"startTime":771.048,"endTime":774.318,"body":"and publish constancy of purpose."},{"startTime":774.318,"endTime":776.208,"body":"I feel like the one thing"},{"startTime":774.318,"endTime":776.208,"body":"about the Deming book."},{"startTime":776.433,"endTime":778.373,"body":"When you're reading through it is a feel."},{"startTime":778.753,"endTime":780.593,"body":"I don't think the terminology is dated."},{"startTime":780.623,"endTime":784.603,"body":"I think the terminology in this book"},{"startTime":780.623,"endTime":784.603,"body":"is very purposeful when it's put in,"},{"startTime":784.703,"endTime":788.903,"body":"I think adopt and publish is basically"},{"startTime":784.703,"endTime":788.903,"body":"like you can pick whatever you want,"},{"startTime":788.973,"endTime":791.763,"body":"just like write it down somewhere"},{"startTime":788.973,"endTime":791.763,"body":"and then put it out there and be"},{"startTime":791.993,"endTime":795.233,"body":"vulnerable to be like, this is my"},{"startTime":791.993,"endTime":795.233,"body":"organizational mission and vision."},{"startTime":795.483,"endTime":796.193,"body":"I'm going to write it down."},{"startTime":796.203,"endTime":797.633,"body":"Hey, that vision sucks."},{"startTime":797.693,"endTime":800.453,"body":"My vision is to make a bajillion dollars."},{"startTime":800.623,"endTime":802.203,"body":"Hey, Brian, that vision sucks."},{"startTime":802.213,"endTime":803.483,"body":"Your vision shouldn't be about money."},{"startTime":803.603,"endTime":804.533,"body":"I'm going to get beat up."},{"startTime":804.733,"endTime":806.873,"body":"Now I'll change my vision"},{"startTime":804.733,"endTime":806.873,"body":"based on the feedback I get."},{"startTime":807.083,"endTime":808.893,"body":"Most people are not even going"},{"startTime":807.083,"endTime":808.893,"body":"to do that in the first place."},{"startTime":808.893,"endTime":811.693,"body":"Is there afraid of getting they'll"},{"startTime":808.893,"endTime":811.693,"body":"perceive it as being attacked."},{"startTime":811.693,"endTime":811.893,"body":"Right."},{"startTime":811.893,"endTime":815.853,"body":"They'll, they don't even want to open"},{"startTime":811.893,"endTime":815.853,"body":"themselves up to be critiqued to be like,"},{"startTime":815.853,"endTime":819.733,"body":"Hey, you don't really, Brian, you don't"},{"startTime":815.853,"endTime":819.733,"body":"seem to understand how to craft a vision."},{"startTime":820.033,"endTime":821.323,"body":"Yeah, you're absolutely right."},{"startTime":821.333,"endTime":825.683,"body":"So I think it's even more kind of basic"},{"startTime":821.333,"endTime":825.683,"body":"that if you ask an individual in any"},{"startTime":825.683,"endTime":830.673,"body":"organization at random, say,  what is the"},{"startTime":825.683,"endTime":830.673,"body":"organizational vision for your company?"},{"startTime":830.923,"endTime":831.753,"body":"What is its mission?"},{"startTime":832.123,"endTime":832.473,"body":"Right?"},{"startTime":832.723,"endTime":834.853,"body":"You'll be surprised at the kind"},{"startTime":832.723,"endTime":834.853,"body":"of answers you'll get back."},{"startTime":835.073,"endTime":839.203,"body":"And that's because this is A,"},{"startTime":835.073,"endTime":839.203,"body":"not very well defined, B, not"},{"startTime":839.253,"endTime":840.713,"body":"very well published, right?"},{"startTime":840.793,"endTime":844.603,"body":"And C, not understood by those"},{"startTime":840.793,"endTime":844.603,"body":"that don't even read about it."},{"startTime":844.993,"endTime":846.793,"body":"I mean, we say lose,"},{"startTime":844.993,"endTime":846.793,"body":"lose, lose all around."},{"startTime":847.043,"endTime":850.978,"body":"But then you have occasionally"},{"startTime":847.043,"endTime":850.978,"body":"a company that does this well."},{"startTime":851.298,"endTime":851.588,"body":"Right."},{"startTime":851.638,"endTime":855.658,"body":"And that's when you say any individual"},{"startTime":851.638,"endTime":855.658,"body":"in that company will be able to say, this"},{"startTime":855.658,"endTime":859.748,"body":"is our mission, which is great because"},{"startTime":855.658,"endTime":859.748,"body":"now at any point in time, people could"},{"startTime":859.758,"endTime":862.488,"body":"ask each other and say, this is great."},{"startTime":862.488,"endTime":863.918,"body":"The work you're doing is fantastic."},{"startTime":864.168,"endTime":866.178,"body":"But how does it align with our mission?"},{"startTime":866.268,"endTime":866.388,"body":"Yeah."},{"startTime":866.388,"endTime":868.378,"body":"The wonderful thing about what"},{"startTime":866.388,"endTime":868.378,"body":"you're saying right now is when"},{"startTime":868.378,"endTime":871.718,"body":"you're a team of four people, five"},{"startTime":868.378,"endTime":871.718,"body":"people, like this is super easy."},{"startTime":871.908,"endTime":873.758,"body":"You talk amongst yourselves,"},{"startTime":871.908,"endTime":873.758,"body":"you figure it out."},{"startTime":873.758,"endTime":875.218,"body":"One person says, Oh, this is probably it."},{"startTime":875.218,"endTime":877.208,"body":"And you have a discussion and"},{"startTime":875.218,"endTime":877.208,"body":"you're like, Oh yeah, that's it."},{"startTime":877.208,"endTime":877.998,"body":"And then boom, you're done."},{"startTime":878.338,"endTime":881.668,"body":"The 10 minutes discussion,"},{"startTime":878.338,"endTime":881.668,"body":"lunchtime discussion, you're done."},{"startTime":881.818,"endTime":885.008,"body":"You've got your purpose sail,"},{"startTime":881.818,"endTime":885.008,"body":"your ship in another direction."},{"startTime":885.018,"endTime":886.098,"body":"Like you're ready to go, man."},{"startTime":886.478,"endTime":888.708,"body":"You know, suddenly you scale,"},{"startTime":886.478,"endTime":888.708,"body":"you add teams together."},{"startTime":888.708,"endTime":891.138,"body":"You don't have a way for teams to"},{"startTime":888.708,"endTime":891.138,"body":"communicate with other teams and"},{"startTime":891.148,"endTime":894.848,"body":"have inter team discuss inter,"},{"startTime":891.148,"endTime":894.848,"body":"inter teams, never going to learn"},{"startTime":894.848,"endTime":895.888,"body":"that on any of these podcasts."},{"startTime":896.118,"endTime":898.788,"body":", and, , suddenly you don't, these"},{"startTime":896.118,"endTime":898.788,"body":"are all existential questions."},{"startTime":898.788,"endTime":900.518,"body":"It'd be like, Hey, don't"},{"startTime":898.788,"endTime":900.518,"body":"bother me with that, man."},{"startTime":900.518,"endTime":901.638,"body":"I'm just trying to do my job."},{"startTime":901.828,"endTime":903.008,"body":"Right, right."},{"startTime":903.018,"endTime":905.038,"body":"That's somebody over"},{"startTime":903.018,"endTime":905.038,"body":"there taking care of that."},{"startTime":905.298,"endTime":908.748,"body":"And that person also, when you're at"},{"startTime":905.298,"endTime":908.748,"body":"scale, doesn't want to be the one to"},{"startTime":908.748,"endTime":912.448,"body":"come up and say, I know we decided"},{"startTime":908.748,"endTime":912.448,"body":"this was the vision, but I was wrong."},{"startTime":912.698,"endTime":915.618,"body":"The funny thing about product management"},{"startTime":912.698,"endTime":915.618,"body":"is like, there is nobody else."},{"startTime":915.628,"endTime":916.638,"body":"There is no parachute."},{"startTime":916.918,"endTime":920.678,"body":", there is no net there, everything you,"},{"startTime":916.918,"endTime":920.678,"body":"it's your responsibility, everything"},{"startTime":920.678,"endTime":922.633,"body":"comes back to you your responsibility."},{"startTime":922.793,"endTime":926.343,"body":"So like, there's no get out"},{"startTime":922.793,"endTime":926.343,"body":"of jail, anything, right?"},{"startTime":926.773,"endTime":927.263,"body":"Same thing."},{"startTime":927.283,"endTime":930.603,"body":"So, so he says no number of"},{"startTime":927.283,"endTime":930.603,"body":"successes in short term problems"},{"startTime":930.633,"endTime":932.523,"body":"will ensure long term success."},{"startTime":932.773,"endTime":937.223,"body":", that is a harsh statement that if"},{"startTime":932.773,"endTime":937.223,"body":"read to leadership, I expect you to"},{"startTime":937.223,"endTime":938.083,"body":"get immediate, immediate, immediate."},{"startTime":938.333,"endTime":942.393,"body":"poor reaction to that statement that"},{"startTime":938.333,"endTime":942.393,"body":"no number of successes in short term"},{"startTime":942.393,"endTime":945.753,"body":"problems will ensure long term success."},{"startTime":945.783,"endTime":950.373,"body":"And also, short term solutions have"},{"startTime":945.783,"endTime":950.373,"body":"long term effects and it's fatal to"},{"startTime":950.373,"endTime":952.833,"body":"work exclusively On short term problems."},{"startTime":953.083,"endTime":955.873,"body":"This is any development team"},{"startTime":953.083,"endTime":955.873,"body":"that does exclusive firefighting,"},{"startTime":956.123,"endTime":957.273,"body":"those teams can't get ahead."},{"startTime":957.523,"endTime":961.453,"body":"We don't have time to implement automation"},{"startTime":957.523,"endTime":961.453,"body":"because we have to get this thing out."},{"startTime":961.643,"endTime":964.313,"body":"We don't have time to do proper pipelines."},{"startTime":964.313,"endTime":965.373,"body":"We just have to get this out."},{"startTime":965.373,"endTime":969.413,"body":"So we'll just muddle through and"},{"startTime":965.373,"endTime":969.413,"body":"then we were in that state all the"},{"startTime":969.413,"endTime":974.343,"body":"time, we don't lift our head up and"},{"startTime":969.413,"endTime":974.343,"body":"say, Let's just slow down a bit to"},{"startTime":974.343,"endTime":976.003,"body":"speed up, but let's slow down a bit."},{"startTime":976.003,"endTime":979.853,"body":"Now implement these things that will"},{"startTime":976.003,"endTime":979.853,"body":"help us for the foreseeable future."},{"startTime":980.273,"endTime":981.593,"body":"It's true all around."},{"startTime":982.133,"endTime":983.903,"body":"Om, we can't stop it to put ourselves out."},{"startTime":983.903,"endTime":984.473,"body":"We're on fire."},{"startTime":984.503,"endTime":985.103,"body":"We can't stop."},{"startTime":985.153,"endTime":985.663,"body":"That's right."},{"startTime":985.663,"endTime":986.643,"body":"Can't, can't slow down."},{"startTime":987.048,"endTime":988.278,"body":"Yeah, keep, keep running."},{"startTime":988.518,"endTime":989.638,"body":"We'll get the water eventually."},{"startTime":990.108,"endTime":993.698,"body":"If you, if you run in one direction long"},{"startTime":990.108,"endTime":993.698,"body":"enough, you will get the water eventually."},{"startTime":993.748,"endTime":994.198,"body":"You will."},{"startTime":994.248,"endTime":994.628,"body":"You will."},{"startTime":994.628,"endTime":995.088,"body":"That's true."},{"startTime":995.098,"endTime":995.838,"body":"This is factual."},{"startTime":995.878,"endTime":997.708,"body":"Even for the flat earthers around you."},{"startTime":997.858,"endTime":1002.508,"body":"So especially so, so therefore, if you're"},{"startTime":997.858,"endTime":1002.508,"body":"on fire, you should just keep running."},{"startTime":1002.508,"endTime":1003.318,"body":"You should never stop."},{"startTime":1003.558,"endTime":1006.078,"body":"I want to pivot to the next one"},{"startTime":1003.558,"endTime":1006.078,"body":"in the, in the heavy losses."},{"startTime":1006.363,"endTime":1010.283,"body":"just to get your reaction, ranking"},{"startTime":1006.363,"endTime":1010.283,"body":"people, salesmen, teams, divisions,"},{"startTime":1010.483,"endTime":1014.533,"body":"reward at the top, punishment"},{"startTime":1010.483,"endTime":1014.533,"body":"at the bottom, the merit system."},{"startTime":1014.593,"endTime":1016.763,"body":"This is a present practice."},{"startTime":1017.743,"endTime":1022.853,"body":"Ranking, generally, as a whole, just"},{"startTime":1017.743,"endTime":1022.853,"body":"seems to create more pseudo or even"},{"startTime":1022.853,"endTime":1025.083,"body":"real competition among ourselves."},{"startTime":1025.183,"endTime":1027.343,"body":"What are we really gaining as a company?"},{"startTime":1027.773,"endTime":1031.843,"body":", it's a false sense of getting ahead in"},{"startTime":1027.773,"endTime":1031.843,"body":"front of your peers, if you're being"},{"startTime":1031.843,"endTime":1036.343,"body":"ranked with them or in front of , your"},{"startTime":1031.843,"endTime":1036.343,"body":"other departments, if you're ranked with"},{"startTime":1036.343,"endTime":1040.273,"body":"them, all of that doesn't do anything"},{"startTime":1036.343,"endTime":1040.273,"body":"for the organization as a whole."},{"startTime":1040.523,"endTime":1044.813,"body":", and I think Deming was talking about that"},{"startTime":1040.523,"endTime":1044.813,"body":"in the book at some point, , right here he"},{"startTime":1044.813,"endTime":1048.183,"body":"says, Ranking creates competition between"},{"startTime":1044.813,"endTime":1048.183,"body":"people, salesmen, teams, and divisions."},{"startTime":1048.193,"endTime":1049.823,"body":"It demoralizes employees."},{"startTime":1049.823,"endTime":1050.883,"body":"It certainly does."},{"startTime":1050.963,"endTime":1054.323,"body":"The better practice here, he had"},{"startTime":1050.963,"endTime":1054.323,"body":"abolished ranking, and the merit system"},{"startTime":1054.333,"endTime":1056.253,"body":"managed the whole company as a system."},{"startTime":1056.463,"endTime":1059.863,"body":"The function of every component, every"},{"startTime":1056.463,"endTime":1059.863,"body":"division under good management contributes"},{"startTime":1059.863,"endTime":1061.523,"body":"towards optimization of the system."},{"startTime":1061.783,"endTime":1064.783,"body":"This is we like to make fun of"},{"startTime":1061.783,"endTime":1064.783,"body":"Brian Chesky a lot on the podcast."},{"startTime":1065.123,"endTime":1067.313,"body":"And I will tell you  I like"},{"startTime":1065.123,"endTime":1067.313,"body":"to make fun of him as well."},{"startTime":1067.573,"endTime":1069.863,"body":"But also, he's a hundred"},{"startTime":1067.573,"endTime":1069.863,"body":"percent right in this one."},{"startTime":1069.863,"endTime":1072.663,"body":"He's like, listen, I can't have all these"},{"startTime":1069.863,"endTime":1072.663,"body":"roadmaps and all these different things."},{"startTime":1072.663,"endTime":1073.653,"body":"Like they're not being manageable."},{"startTime":1073.903,"endTime":1077.413,"body":"There's one roadmap now we all work"},{"startTime":1073.903,"endTime":1077.413,"body":"together to drive things forward."},{"startTime":1077.413,"endTime":1080.843,"body":"And that's the way it is now that this"},{"startTime":1077.413,"endTime":1080.843,"body":"is what he's, , the way he did it, the"},{"startTime":1080.843,"endTime":1086.649,"body":"way he went about it was a little funky,"},{"startTime":1080.843,"endTime":1086.649,"body":"but, but the thing he was trying to solve."},{"startTime":1086.864,"endTime":1088.064,"body":"All have to be one system."},{"startTime":1088.264,"endTime":1091.334,"body":", well, I'm at a disadvantage in not"},{"startTime":1088.264,"endTime":1091.334,"body":"having read the book, so I didn't know"},{"startTime":1091.384,"endTime":1095.804,"body":"I was in this book, but listen, it"},{"startTime":1091.384,"endTime":1095.804,"body":"is so true that that part of it is."},{"startTime":1095.814,"endTime":1097.864,"body":"So you can have multiple roadmaps."},{"startTime":1097.864,"endTime":1098.514,"body":"That's fine."},{"startTime":1098.564,"endTime":1099.754,"body":"You'll just go somewhere."},{"startTime":1100.004,"endTime":1103.574,"body":"You'll go a bunch of different"},{"startTime":1100.004,"endTime":1103.574,"body":"places, but no, I really, right."},{"startTime":1103.944,"endTime":1105.824,"body":"So it's just common sense."},{"startTime":1105.834,"endTime":1109.154,"body":"You gotta have a single roadmap and"},{"startTime":1105.834,"endTime":1109.154,"body":"everybody's got to be bought into it."},{"startTime":1109.404,"endTime":1112.484,"body":"He says, so more hot take"},{"startTime":1109.404,"endTime":1112.484,"body":"quotes that, , you will enjoy."},{"startTime":1112.714,"endTime":1116.794,"body":"The aim of anybody under the merit"},{"startTime":1112.714,"endTime":1116.794,"body":"system is to please the boss."},{"startTime":1117.114,"endTime":1120.664,"body":"And he also says, in the United States,"},{"startTime":1117.114,"endTime":1120.664,"body":"because again, this is an individual"},{"startTime":1120.664,"endTime":1124.694,"body":"that did a significant amount of his"},{"startTime":1120.664,"endTime":1124.694,"body":"work in different countries, like in"},{"startTime":1124.694,"endTime":1126.534,"body":"the United States and overseas, right?"},{"startTime":1126.724,"endTime":1130.154,"body":"He says, in the United States, The last"},{"startTime":1126.724,"endTime":1130.154,"body":"ones to suffer are the people at the top."},{"startTime":1130.384,"endTime":1131.554,"body":"Dividends must not suffer."},{"startTime":1131.554,"endTime":1134.054,"body":"In Japan, the pecking order"},{"startTime":1131.554,"endTime":1134.054,"body":"is exactly the opposite."},{"startTime":1134.484,"endTime":1138.704,"body":"A company in Japan that runs into"},{"startTime":1134.484,"endTime":1138.704,"body":"economic hardship takes these steps."},{"startTime":1138.954,"endTime":1142.514,"body":"In order, by the way, number one,"},{"startTime":1138.954,"endTime":1142.514,"body":"cut the dividend, maybe cut it out."},{"startTime":1142.894,"endTime":1145.224,"body":"Number two, reduce salaries"},{"startTime":1142.894,"endTime":1145.224,"body":"and bonuses of top management."},{"startTime":1145.224,"endTime":1147.274,"body":"Number three, further reduction"},{"startTime":1145.224,"endTime":1147.274,"body":"of the top management."},{"startTime":1147.769,"endTime":1150.839,"body":"Number four, last of all, the rank"},{"startTime":1147.769,"endTime":1150.839,"body":"and file are asked to help out."},{"startTime":1151.089,"endTime":1153.629,"body":"This is the inverted pyramid"},{"startTime":1151.089,"endTime":1153.629,"body":"we talk about often, right?"},{"startTime":1153.629,"endTime":1157.749,"body":"So you have a big base of"},{"startTime":1153.629,"endTime":1157.749,"body":"the pyramid inverted pyramid."},{"startTime":1157.759,"endTime":1159.179,"body":"That's the management layer."},{"startTime":1159.239,"endTime":1161.699,"body":"And that doesn't get"},{"startTime":1159.239,"endTime":1161.699,"body":"whittled down in bad times."},{"startTime":1161.699,"endTime":1163.639,"body":"It's always people further down this."},{"startTime":1163.839,"endTime":1166.349,"body":"So he actually nailed it back then, right?"},{"startTime":1166.349,"endTime":1168.759,"body":"The way they were working in Japan."},{"startTime":1169.139,"endTime":1173.769,"body":"People at the top, I know he said suffer,"},{"startTime":1169.139,"endTime":1173.769,"body":"but they take accountability for their"},{"startTime":1173.769,"endTime":1179.469,"body":"actions and the results that ensue"},{"startTime":1173.769,"endTime":1179.469,"body":"bonuses go dividends go salaries get cut"},{"startTime":1179.519,"endTime":1183.739,"body":"down and they're the first ones to have"},{"startTime":1179.519,"endTime":1183.739,"body":"their salaries reduced How is it here?"},{"startTime":1183.799,"endTime":1187.229,"body":"Or anywhere in the Western"},{"startTime":1183.799,"endTime":1187.229,"body":"world, it's exactly the opposite."},{"startTime":1187.499,"endTime":1192.479,"body":"So here, the easiest way to get your"},{"startTime":1187.499,"endTime":1192.479,"body":"company from , red to black, , on the"},{"startTime":1192.489,"endTime":1194.189,"body":"balance sheet is to cut headcount."},{"startTime":1194.569,"endTime":1197.729,"body":"So I'm glad that we're going here"},{"startTime":1194.569,"endTime":1197.729,"body":"because , the next one he has, which"},{"startTime":1197.979,"endTime":1201.599,"body":"should, we'll go pretty quickly"},{"startTime":1197.979,"endTime":1201.599,"body":"on this one is, incentive pay."},{"startTime":1202.099,"endTime":1203.589,"body":"Pay based on performance."},{"startTime":1203.899,"endTime":1206.499,"body":"I bring this one up here in episode."},{"startTime":1206.509,"endTime":1212.449,"body":"Whatever 199 200 Because we've prodded"},{"startTime":1206.509,"endTime":1212.449,"body":"at this in the last couple of episodes"},{"startTime":1212.689,"endTime":1217.919,"body":"About we think this is in place because"},{"startTime":1212.689,"endTime":1217.919,"body":"this is the system that Taylor designed"},{"startTime":1218.169,"endTime":1222.349,"body":"that all the education Systems and all"},{"startTime":1218.169,"endTime":1222.349,"body":"the MBAs and everybody they all picked up"},{"startTime":1222.369,"endTime":1226.624,"body":"and taught for many many years  I think"},{"startTime":1222.369,"endTime":1226.624,"body":"all this is still in place from taylorism"},{"startTime":1226.874,"endTime":1232.174,"body":"and I think , uh, because taylorism was"},{"startTime":1226.874,"endTime":1232.174,"body":"Such a red hot fad back in the day and it"},{"startTime":1232.174,"endTime":1234.934,"body":"got picked up by education It's like oh"},{"startTime":1232.174,"endTime":1234.934,"body":"we can make some money off of this one."},{"startTime":1234.934,"endTime":1236.064,"body":"It got so ingrained."},{"startTime":1236.244,"endTime":1240.814,"body":"I think we're still Paying that debt"},{"startTime":1236.244,"endTime":1240.814,"body":"down that the interest of Taylorism."},{"startTime":1240.824,"endTime":1244.604,"body":"He says reward for good performance"},{"startTime":1240.824,"endTime":1244.604,"body":"may be the same as a reward to"},{"startTime":1244.604,"endTime":1246.584,"body":"the weatherman for a pleasant day."},{"startTime":1247.004,"endTime":1251.284,"body":"The effect of incentive pay is"},{"startTime":1247.004,"endTime":1251.284,"body":"numbers and loss of focus on the aim"},{"startTime":1251.664,"endTime":1255.174,"body":"the better practice is abolish"},{"startTime":1251.664,"endTime":1255.174,"body":"incentive pay and pay for performance."},{"startTime":1255.204,"endTime":1257.174,"body":"Give everyone a chance to"},{"startTime":1255.204,"endTime":1257.174,"body":"take pride in their work."},{"startTime":1257.424,"endTime":1260.994,"body":"This is going back towards, this"},{"startTime":1257.424,"endTime":1260.994,"body":"whole agile, topic of how do you"},{"startTime":1261.004,"endTime":1263.184,"body":"reward your team or team members?"},{"startTime":1263.184,"endTime":1266.374,"body":"Do you reward individuals or do"},{"startTime":1263.184,"endTime":1266.374,"body":"you reward the whole team, right?"},{"startTime":1266.374,"endTime":1267.934,"body":"This is going back to that, I feel."},{"startTime":1268.184,"endTime":1270.774,"body":"Yeah, I mean, what happens over, in Japan?"},{"startTime":1271.064,"endTime":1275.084,"body":"When a success is celebrated"},{"startTime":1271.064,"endTime":1275.084,"body":"and incentivized, it's the"},{"startTime":1275.084,"endTime":1276.134,"body":"whole team that benefits."},{"startTime":1276.384,"endTime":1281.134,"body":"And so when you do that, there's this"},{"startTime":1276.384,"endTime":1281.134,"body":"sense of camaraderie that we all together"},{"startTime":1281.134,"endTime":1286.574,"body":"did this and we all benefit as opposed to,"},{"startTime":1281.134,"endTime":1286.574,"body":"well, I only got X and so and so got Y."},{"startTime":1286.624,"endTime":1289.464,"body":"The other place that this could be"},{"startTime":1286.624,"endTime":1289.464,"body":"applied also is like the salespeople"},{"startTime":1289.474,"endTime":1292.834,"body":"selling things that like , our product"},{"startTime":1289.474,"endTime":1292.834,"body":"is really not good at, or overselling"},{"startTime":1292.844,"endTime":1296.634,"body":"our product or selling something like,"},{"startTime":1292.844,"endTime":1296.634,"body":"a big license to our product or whatever"},{"startTime":1296.634,"endTime":1299.834,"body":"that the customer's never going to use"},{"startTime":1296.634,"endTime":1299.834,"body":"basically overselling our products."},{"startTime":1299.844,"endTime":1302.644,"body":"You've taken their money this year and,"},{"startTime":1299.844,"endTime":1302.644,"body":"they're not going to renew next year."},{"startTime":1302.645,"endTime":1305.534,"body":"Are you saying salespeople are"},{"startTime":1302.645,"endTime":1305.534,"body":"being economical with the truth?"},{"startTime":1305.614,"endTime":1306.104,"body":"yes."},{"startTime":1306.51,"endTime":1309.29,"body":"but again, the reward for good"},{"startTime":1306.51,"endTime":1309.29,"body":"performance is the same as a"},{"startTime":1309.29,"endTime":1310.53,"body":"weatherman for a pleasant day."},{"startTime":1310.53,"endTime":1311.48,"body":"Like, it's that kind of thing."},{"startTime":1311.48,"endTime":1313.25,"body":"It's like, yeah, I can swindle you once."},{"startTime":1313.5,"endTime":1318.33,"body":"But the likelihood that I'll swing to you"},{"startTime":1313.5,"endTime":1318.33,"body":"again next year at the same time Very low."},{"startTime":1318.33,"endTime":1320.13,"body":"So like do you want to build"},{"startTime":1318.33,"endTime":1320.13,"body":"your salesforce that way?"},{"startTime":1320.35,"endTime":1323.59,"body":"Probably not like let's not do this"},{"startTime":1320.35,"endTime":1323.59,"body":"pay for performance thing You know,"},{"startTime":1323.78,"endTime":1326.98,"body":"let's let's find a better way to sell"},{"startTime":1323.78,"endTime":1326.98,"body":"but if you're only focusing on short"},{"startTime":1326.99,"endTime":1331.42,"body":"term, profits then, you know You're not"},{"startTime":1326.99,"endTime":1331.42,"body":"prizing really the long term loyalty"},{"startTime":1331.42,"endTime":1333.51,"body":"of customers over short term gains."},{"startTime":1333.56,"endTime":1335.9,"body":"I mean i'm willing to accept bribes,"},{"startTime":1336.15,"endTime":1339.57,"body":"in line with this one, setting"},{"startTime":1336.15,"endTime":1339.57,"body":"numerical goals, another present"},{"startTime":1339.71,"endTime":1343.92,"body":"practice and a better practice"},{"startTime":1339.71,"endTime":1343.92,"body":"work on a method for improvement"},{"startTime":1343.94,"endTime":1347.76,"body":"of a process by what method again,"},{"startTime":1343.94,"endTime":1347.76,"body":"asking that question by what method."},{"startTime":1347.77,"endTime":1349.6,"body":"So you're going to set a numerical goal."},{"startTime":1349.83,"endTime":1350.57,"body":"I'll say, cool."},{"startTime":1350.91,"endTime":1351.88,"body":"You want to hit that number?"},{"startTime":1351.93,"endTime":1352.3,"body":"Cool."},{"startTime":1352.48,"endTime":1353.5,"body":"By what method?"},{"startTime":1353.86,"endTime":1354.14,"body":"Right."},{"startTime":1354.14,"endTime":1357.2,"body":"Cause people know that they"},{"startTime":1354.14,"endTime":1357.2,"body":"can game everything, right?"},{"startTime":1357.2,"endTime":1360.39,"body":"So you can game something and"},{"startTime":1357.2,"endTime":1360.39,"body":"meet that number by what method."},{"startTime":1360.43,"endTime":1360.93,"body":"That's right."},{"startTime":1361.27,"endTime":1362.5,"body":"Also all of this."},{"startTime":1362.75,"endTime":1365.42,"body":"Presupposes that you're"},{"startTime":1362.75,"endTime":1365.42,"body":"actually measuring something."},{"startTime":1365.44,"endTime":1366.45,"body":"So numerical goals."},{"startTime":1366.67,"endTime":1369.22,"body":"We're saying that in this"},{"startTime":1366.67,"endTime":1369.22,"body":"particular, , topic at this point."},{"startTime":1369.61,"endTime":1372.61,"body":"people can game, the system,"},{"startTime":1369.61,"endTime":1372.61,"body":"To meet those numbers."},{"startTime":1372.86,"endTime":1374.68,"body":"you can meet the quota for a time."},{"startTime":1374.95,"endTime":1377.74,"body":"It's like saying, well, can you have"},{"startTime":1374.95,"endTime":1377.74,"body":"this ready by this certain date?"},{"startTime":1377.74,"endTime":1379.18,"body":"Yeah, we can have something ready."},{"startTime":1379.59,"endTime":1383.09,"body":"You might not like what's ready,"},{"startTime":1379.59,"endTime":1383.09,"body":"but , quality goes out the window."},{"startTime":1383.26,"endTime":1383.45,"body":"Yeah."},{"startTime":1383.64,"endTime":1384.12,"body":"So yeah."},{"startTime":1384.2,"endTime":1384.46,"body":"Yeah."},{"startTime":1384.64,"endTime":1387.55,"body":"And it says, anybody will meet"},{"startTime":1384.64,"endTime":1387.55,"body":"the quota allotted to him."},{"startTime":1387.8,"endTime":1389.7,"body":", he is not responsible for the losses."},{"startTime":1389.95,"endTime":1390.81,"body":"So generated."},{"startTime":1391.06,"endTime":1394.22,"body":"You met the milestone, but the"},{"startTime":1391.06,"endTime":1394.22,"body":"customer is not happy, but we're"},{"startTime":1394.22,"endTime":1395.61,"body":"not penalizing you for that."},{"startTime":1395.91,"endTime":1397.16,"body":"So this is the last one"},{"startTime":1395.91,"endTime":1397.16,"body":"that we're going to say."},{"startTime":1397.18,"endTime":1400.0,"body":"So management by results,"},{"startTime":1397.18,"endTime":1400.0,"body":"MBR management by results."},{"startTime":1400.345,"endTime":1404.845,"body":", take immediate action on any fault"},{"startTime":1400.345,"endTime":1404.845,"body":"defect, complaint, delay, accident"},{"startTime":1404.875,"endTime":1407.725,"body":"breakdown action on the last data point."},{"startTime":1407.975,"endTime":1408.815,"body":"That's a present practice."},{"startTime":1408.815,"endTime":1411.515,"body":"The better practice is understand"},{"startTime":1408.815,"endTime":1411.515,"body":"and improve the process that"},{"startTime":1411.515,"endTime":1413.495,"body":"produced the fault defect, et cetera."},{"startTime":1413.675,"endTime":1417.095,"body":"Understand the distinction between common"},{"startTime":1413.675,"endTime":1417.095,"body":"causes of variation and special causes."},{"startTime":1417.305,"endTime":1420.105,"body":"We'll get into that later on"},{"startTime":1417.305,"endTime":1420.105,"body":"the podcast , to understand what"},{"startTime":1420.105,"endTime":1421.695,"body":"kind of action you need to take."},{"startTime":1421.695,"endTime":1425.055,"body":"So he's separating incidents"},{"startTime":1421.695,"endTime":1425.055,"body":"into two different buckets."},{"startTime":1425.175,"endTime":1425.565,"body":"Number one is."},{"startTime":1425.815,"endTime":1429.085,"body":"These are normal incidents that"},{"startTime":1425.815,"endTime":1429.085,"body":"happen on a normal frequency, right?"},{"startTime":1429.435,"endTime":1431.745,"body":"And, the other one is, these are special."},{"startTime":1431.745,"endTime":1436.035,"body":"He says, 94%, before you say like,"},{"startTime":1431.745,"endTime":1436.035,"body":"Oh, I already do that, I know"},{"startTime":1436.035,"endTime":1440.405,"body":"what's normal, normal errors versus"},{"startTime":1436.035,"endTime":1440.405,"body":"whatever, hold on to your hat."},{"startTime":1440.415,"endTime":1440.795,"body":"Right."},{"startTime":1440.835,"endTime":1446.965,"body":"Because, he says, 94% Of the errors right"},{"startTime":1440.835,"endTime":1446.965,"body":"belong to the system and only six percent"},{"startTime":1446.995,"endTime":1451.285,"body":"are attributable to special causes Based"},{"startTime":1446.995,"endTime":1451.285,"body":"on all of his studies and all of his work."},{"startTime":1451.535,"endTime":1455.355,"body":"Okay, which i'm I tend to just believe"},{"startTime":1451.535,"endTime":1455.355,"body":"him at face value I'm, not going to ask"},{"startTime":1455.395,"endTime":1459.015,"body":"deming to show his work because I didn't I"},{"startTime":1455.395,"endTime":1459.015,"body":"didn't transform the economy of an entire"},{"startTime":1459.015,"endTime":1463.745,"body":"nation So I mean there's that plus there's"},{"startTime":1459.015,"endTime":1463.745,"body":"a lot of math involved and and 94 percent"},{"startTime":1463.865,"endTime":1469.625,"body":"belong to the system And the system is the"},{"startTime":1463.865,"endTime":1469.625,"body":"responsibility of management to change."},{"startTime":1470.065,"endTime":1471.565,"body":"So we're 24 pages in."},{"startTime":1471.565,"endTime":1473.575,"body":"We're barely scratching"},{"startTime":1471.565,"endTime":1473.575,"body":"the surface of this book."},{"startTime":1473.855,"endTime":1478.795,"body":"And there is the central claim that I wish"},{"startTime":1473.855,"endTime":1478.795,"body":"that could be the title of the podcast,"},{"startTime":1478.825,"endTime":1482.295,"body":"but I can't, it probably Deming should be"},{"startTime":1478.825,"endTime":1482.295,"body":"in the title of the podcast,  94 percent"},{"startTime":1482.295,"endTime":1486.605,"body":"of the errors belong to the system, which"},{"startTime":1482.295,"endTime":1486.605,"body":"only management can change, which is a"},{"startTime":1486.605,"endTime":1490.665,"body":"terrible title, but it's absolutely true"},{"startTime":1486.605,"endTime":1490.665,"body":"as a statement though, because most of"},{"startTime":1490.665,"endTime":1493.455,"body":"the problems emanate from a poor system."},{"startTime":1493.705,"endTime":1497.015,"body":"And in our culture, we don't"},{"startTime":1493.705,"endTime":1497.015,"body":"really focus on the system."},{"startTime":1497.015,"endTime":1499.015,"body":"We focus on individuals, right?"},{"startTime":1499.475,"endTime":1505.145,"body":"And the, the culture we have in,, in"},{"startTime":1499.475,"endTime":1505.145,"body":"place now is we'll reward an individual"},{"startTime":1505.465,"endTime":1507.125,"body":"for the performance of the system."},{"startTime":1507.375,"endTime":1509.685,"body":"Which is beyond one, one individual."},{"startTime":1510.085,"endTime":1514.325,"body":"And we'll also on the other end,"},{"startTime":1510.085,"endTime":1514.325,"body":"punish an individual for the"},{"startTime":1514.325,"endTime":1517.945,"body":"failure of the system, as opposed"},{"startTime":1514.325,"endTime":1517.945,"body":"to let's fix the system together."},{"startTime":1517.975,"endTime":1518.195,"body":"Yeah."},{"startTime":1518.355,"endTime":1518.605,"body":"Right."},{"startTime":1518.605,"endTime":1519.345,"body":"We don't do that."},{"startTime":1519.735,"endTime":1522.485,"body":"Anyone listening to this is probably"},{"startTime":1519.735,"endTime":1522.485,"body":"wondering at this point yeah, the system"},{"startTime":1522.485,"endTime":1526.345,"body":"is terrible,  plenty of companies are"},{"startTime":1522.485,"endTime":1526.345,"body":"bad places to work or people don't"},{"startTime":1526.345,"endTime":1528.575,"body":"stay there too long but they still"},{"startTime":1526.345,"endTime":1528.575,"body":"make money, you know what I mean?"},{"startTime":1528.575,"endTime":1530.005,"body":"some of the worst companies in the world."},{"startTime":1530.255,"endTime":1534.075,"body":"Command the most market cap and he"},{"startTime":1530.255,"endTime":1534.075,"body":"has a statement for this as well."},{"startTime":1534.075,"endTime":1535.315,"body":"Like he does talk about this."},{"startTime":1535.335,"endTime":1536.115,"body":"It's not just a statement."},{"startTime":1536.125,"endTime":1537.125,"body":"He does talk about this as well."},{"startTime":1537.125,"endTime":1540.105,"body":"He says, companies are doing well,"},{"startTime":1537.125,"endTime":1540.105,"body":"even though the management follows"},{"startTime":1540.115,"endTime":1543.675,"body":"one or all of the above bad practices,"},{"startTime":1540.115,"endTime":1543.675,"body":"there's more that we didn't read."},{"startTime":1543.9,"endTime":1548.0,"body":"I just read the pertinent one to us,"},{"startTime":1543.9,"endTime":1548.0,"body":"and he says, if anyone here, if anyone"},{"startTime":1548.27,"endTime":1551.62,"body":"were to study without theory, such a"},{"startTime":1548.27,"endTime":1551.62,"body":"company, meaning a company that was doing"},{"startTime":1551.62,"endTime":1555.33,"body":"well, without knowing what questions"},{"startTime":1551.62,"endTime":1555.33,"body":"to ask, he would be tempted to copy"},{"startTime":1555.33,"endTime":1559.66,"body":"the company on the pretext that quote,"},{"startTime":1555.33,"endTime":1559.66,"body":"they must be doing some things right."},{"startTime":1560.15,"endTime":1562.55,"body":"And that copy is to invite disaster."},{"startTime":1562.77,"endTime":1565.175,"body":"And I feel Om, you have something"},{"startTime":1562.77,"endTime":1565.175,"body":"to say about this topic because"},{"startTime":1565.175,"endTime":1569.475,"body":"this is the majority of the world"},{"startTime":1565.175,"endTime":1569.475,"body":"of software development in the last."},{"startTime":1569.725,"endTime":1575.615,"body":"I don't know, 10 years or so is copying"},{"startTime":1569.725,"endTime":1575.615,"body":"judiciously, shamelessly from other"},{"startTime":1575.615,"endTime":1579.215,"body":"people and not developing things"},{"startTime":1575.615,"endTime":1579.215,"body":"unique to you that work for you."},{"startTime":1579.695,"endTime":1580.155,"body":"That's right."},{"startTime":1580.155,"endTime":1581.845,"body":"This is very, very prevalent."},{"startTime":1581.885,"endTime":1586.105,"body":"Immediately the word that springs"},{"startTime":1581.885,"endTime":1586.105,"body":"to mind is the Spotify model where"},{"startTime":1586.105,"endTime":1590.265,"body":"people just copy, Hey, Spotify did so"},{"startTime":1586.105,"endTime":1590.265,"body":"and so, so we can just copy them and"},{"startTime":1590.585,"endTime":1592.205,"body":"we'll have happy tribes everywhere."},{"startTime":1592.475,"endTime":1593.495,"body":"It doesn't work that way."},{"startTime":1593.745,"endTime":1596.005,"body":"And that's because people"},{"startTime":1593.745,"endTime":1596.005,"body":"forget the fact that."},{"startTime":1596.375,"endTime":1598.845,"body":"Organizations are unique."},{"startTime":1599.025,"endTime":1600.525,"body":"Every organization is unique."},{"startTime":1600.945,"endTime":1606.755,"body":"Their culture is unique, their set"},{"startTime":1600.945,"endTime":1606.755,"body":"of processes are unique and their,"},{"startTime":1606.855,"endTime":1609.255,"body":"beliefs of what they're there for."},{"startTime":1609.535,"endTime":1610.195,"body":"They're unique."},{"startTime":1610.525,"endTime":1611.695,"body":"So any company can."},{"startTime":1611.945,"endTime":1616.785,"body":"Quote unquote lift and shift practices,"},{"startTime":1611.945,"endTime":1616.785,"body":"but that's not an effective way because"},{"startTime":1616.785,"endTime":1621.105,"body":"you don't have what they believe in their"},{"startTime":1616.785,"endTime":1621.105,"body":"culture You don't believe in yours, right?"},{"startTime":1621.315,"endTime":1624.895,"body":"So yeah, I mean for many many reasons"},{"startTime":1621.315,"endTime":1624.895,"body":"this is not worked out for us You"},{"startTime":1624.895,"endTime":1626.535,"body":"might even have a good approximation."},{"startTime":1626.785,"endTime":1628.555,"body":"like a good replication."},{"startTime":1628.805,"endTime":1631.615,"body":". But you don't have those people"},{"startTime":1631.865,"endTime":1634.215,"body":"you have different people"},{"startTime":1631.865,"endTime":1634.215,"body":"and different interactions."},{"startTime":1634.365,"endTime":1634.835,"body":"Right."},{"startTime":1634.945,"endTime":1636.925,"body":"So therefore, you have a"},{"startTime":1634.945,"endTime":1636.925,"body":"completely different system."},{"startTime":1637.175,"endTime":1641.625,"body":"And you should learn from what they"},{"startTime":1637.175,"endTime":1641.625,"body":"did, but don't copy and paste it."},{"startTime":1641.715,"endTime":1642.025,"body":"Yeah."},{"startTime":1642.365,"endTime":1643.125,"body":"Develop your own."},{"startTime":1643.375,"endTime":1643.755,"body":"Right?"},{"startTime":1643.885,"endTime":1646.755,"body":"Develop your own, look at your"},{"startTime":1643.885,"endTime":1646.755,"body":"own practices, and see how you"},{"startTime":1646.755,"endTime":1649.685,"body":"can change those for your own"},{"startTime":1646.755,"endTime":1649.685,"body":"culture, for your own people."},{"startTime":1649.755,"endTime":1652.345,"body":"I guess you could people that you're"},{"startTime":1649.755,"endTime":1652.345,"body":"looking at copy from, I guess you"},{"startTime":1652.345,"endTime":1655.525,"body":"could go live with them for a while."},{"startTime":1655.735,"endTime":1658.345,"body":"And work in that ecosystem"},{"startTime":1655.735,"endTime":1658.345,"body":"to try to figure out how they"},{"startTime":1658.345,"endTime":1661.385,"body":"communicate, and then try to mirror"},{"startTime":1658.345,"endTime":1661.385,"body":"that in your own organization."},{"startTime":1661.645,"endTime":1663.145,"body":"I mean, corporate America"},{"startTime":1661.645,"endTime":1663.145,"body":"doesn't work that way."},{"startTime":1663.285,"endTime":1666.085,"body":"Corporate America is"},{"startTime":1663.285,"endTime":1666.085,"body":"much more, adversarial."},{"startTime":1666.535,"endTime":1670.495,"body":"Organization is  not set up where"},{"startTime":1666.535,"endTime":1670.495,"body":"it's like a win win that's very true."},{"startTime":1670.515,"endTime":1674.735,"body":"I mean, a successful company probably"},{"startTime":1670.515,"endTime":1674.735,"body":"not even be willing to have somebody"},{"startTime":1674.735,"endTime":1676.025,"body":"come in and shadow them, right?"},{"startTime":1676.035,"endTime":1678.045,"body":"That's because that's"},{"startTime":1676.035,"endTime":1678.045,"body":"their secret sauce, right?"},{"startTime":1678.445,"endTime":1683.615,"body":"So, , this has been going on for a long"},{"startTime":1678.445,"endTime":1683.615,"body":"time in the software space and really,"},{"startTime":1683.615,"endTime":1685.695,"body":"there's no success stories out there."},{"startTime":1685.695,"endTime":1687.635,"body":"There are a lot of failure stories though."},{"startTime":1687.885,"endTime":1691.485,"body":"These people that do that just move on"},{"startTime":1687.885,"endTime":1691.485,"body":"to another place and repeat the offense."},{"startTime":1691.495,"endTime":1695.345,"body":"Some success stories also turn around"},{"startTime":1691.495,"endTime":1695.345,"body":"and become failure stories as well."},{"startTime":1695.345,"endTime":1699.555,"body":"I was listening to a podcast recently,"},{"startTime":1695.345,"endTime":1699.555,"body":"that, was talking about, the huge"},{"startTime":1699.565,"endTime":1704.525,"body":"sweeping, successful transformation"},{"startTime":1699.565,"endTime":1704.525,"body":"stories of bringing product management"},{"startTime":1704.565,"endTime":1708.245,"body":"to the masses that large financial"},{"startTime":1704.565,"endTime":1708.245,"body":"institutions that may or may not"},{"startTime":1708.245,"endTime":1709.315,"body":"have fired a bunch of product."},{"startTime":1709.73,"endTime":1711.02,"body":"People every one of them."},{"startTime":1711.38,"endTime":1711.73,"body":"Yeah."},{"startTime":1712.02,"endTime":1712.67,"body":"So you're right."},{"startTime":1712.77,"endTime":1713.6,"body":"it just doesn't work."},{"startTime":1713.66,"endTime":1719.91,"body":"It's I mean, obviously, a fundamental"},{"startTime":1713.66,"endTime":1719.91,"body":"mindset shift had not taken place."},{"startTime":1720.16,"endTime":1722.12,"body":"But I'm sure a fundamental."},{"startTime":1722.37,"endTime":1725.9,"body":"Financial shifts had taken place of,"},{"startTime":1722.37,"endTime":1725.9,"body":"paying whoever consulting anyway."},{"startTime":1726.15,"endTime":1728.88,"body":"we might talk about that in"},{"startTime":1726.15,"endTime":1728.88,"body":"the future, but we're not"},{"startTime":1728.88,"endTime":1729.83,"body":"going to talk about it today."},{"startTime":1729.99,"endTime":1732.51,"body":"We're going to skip on to the next"},{"startTime":1729.99,"endTime":1732.51,"body":"chapter, which is the introduction"},{"startTime":1732.51,"endTime":1736.03,"body":"to a system, which is important that"},{"startTime":1732.51,"endTime":1736.03,"body":"everyone understands what a system is."},{"startTime":1736.28,"endTime":1738.41,"body":"The way Deming wants you to"},{"startTime":1736.28,"endTime":1738.41,"body":"understand what a system is."},{"startTime":1738.74,"endTime":1742.87,"body":"So he says most people imagine that this"},{"startTime":1738.74,"endTime":1742.87,"body":"style of management, like short term"},{"startTime":1742.88,"endTime":1746.83,"body":"thinking, all the problems that we just"},{"startTime":1742.88,"endTime":1746.83,"body":"pointed out in the previous chapters."},{"startTime":1747.07,"endTime":1749.71,"body":"Has always existed and it's a fixture."},{"startTime":1750.14,"endTime":1751.73,"body":"Actually, it's a modern invention."},{"startTime":1752.005,"endTime":1755.095,"body":"A trap that has led us into decline,"},{"startTime":1752.005,"endTime":1755.095,"body":"and transformation is required."},{"startTime":1755.595,"endTime":1759.285,"body":"So again, you've got that four"},{"startTime":1755.595,"endTime":1759.285,"body":"letter word of transformation."},{"startTime":1759.415,"endTime":1762.535,"body":"Whether it's product operating"},{"startTime":1759.415,"endTime":1762.535,"body":"model, or agile transformation,"},{"startTime":1762.765,"endTime":1764.895,"body":"or really literally anything else."},{"startTime":1764.965,"endTime":1766.845,"body":"They're bad four letter words right now."},{"startTime":1766.845,"endTime":1767.975,"body":"But yes, absolutely."},{"startTime":1768.005,"endTime":1771.685,"body":"So how smart was he to"},{"startTime":1768.005,"endTime":1771.685,"body":"recognize that back then, right?"},{"startTime":1772.055,"endTime":1773.005,"body":"And yet here we are."},{"startTime":1773.315,"endTime":1775.105,"body":"We're still talking about this stuff."},{"startTime":1775.215,"endTime":1779.545,"body":"So he says a system must have an aim"},{"startTime":1775.215,"endTime":1779.545,"body":"and the aim of the system must be clear"},{"startTime":1779.545,"endTime":1783.485,"body":"to everyone in the system and the aim"},{"startTime":1779.545,"endTime":1783.485,"body":"must include plans for the future."},{"startTime":1783.735,"endTime":1784.545,"body":"It's very simple."},{"startTime":1784.555,"endTime":1787.135,"body":"Like that statement is"},{"startTime":1784.555,"endTime":1787.135,"body":"very simple and very clear."},{"startTime":1787.185,"endTime":1790.165,"body":"It's like it's simple sentences,"},{"startTime":1787.185,"endTime":1790.165,"body":"not compound sentences."},{"startTime":1790.225,"endTime":1792.145,"body":"Very simple for executives to understand."},{"startTime":1792.145,"endTime":1793.475,"body":"Cause that's the way executives need it."},{"startTime":1793.475,"endTime":1793.855,"body":"They need it."},{"startTime":1794.305,"endTime":1799.055,"body":"Lots of short sentences, maybe written in"},{"startTime":1794.305,"endTime":1799.055,"body":"crayon for them to understand,  write down"},{"startTime":1799.055,"endTime":1803.165,"body":"what your, what the aim of your system is,"},{"startTime":1799.055,"endTime":1803.165,"body":"write it down, write down what the plans"},{"startTime":1803.165,"endTime":1805.905,"body":"for the future are, write it down and put"},{"startTime":1803.165,"endTime":1805.905,"body":"them out there so everyone can read them."},{"startTime":1806.195,"endTime":1809.195,"body":"This is like, this is, this is a, it's"},{"startTime":1806.195,"endTime":1809.195,"body":"a regurgitation of what we said early in"},{"startTime":1809.195,"endTime":1813.405,"body":"the podcast, but also it's a reiterating"},{"startTime":1809.195,"endTime":1813.405,"body":"of our mission vision podcast where we"},{"startTime":1813.405,"endTime":1816.725,"body":"kind of laid out like, Hey, if you don't"},{"startTime":1813.405,"endTime":1816.725,"body":"know how to do this, this is how to do it."},{"startTime":1816.745,"endTime":1817.075,"body":"Right."},{"startTime":1817.105,"endTime":1817.335,"body":"Yeah."},{"startTime":1817.585,"endTime":1822.645,"body":"He also, I think  he says that the"},{"startTime":1817.585,"endTime":1822.645,"body":"transformation begins with the individual."},{"startTime":1822.785,"endTime":1823.025,"body":"Yeah."},{"startTime":1823.085,"endTime":1823.445,"body":"Right."},{"startTime":1823.755,"endTime":1826.725,"body":"So we don't really focus on"},{"startTime":1823.755,"endTime":1826.725,"body":"that these days too much."},{"startTime":1826.875,"endTime":1827.085,"body":"No."},{"startTime":1827.085,"endTime":1832.155,"body":"We just say the transformation is spurred"},{"startTime":1827.085,"endTime":1832.155,"body":"on or catalyzed by a consultant who"},{"startTime":1832.155,"endTime":1833.985,"body":"comes in and says, DA shall do this."},{"startTime":1834.315,"endTime":1834.625,"body":"Right."},{"startTime":1834.785,"endTime":1838.175,"body":"That is fundamentally true is the"},{"startTime":1834.785,"endTime":1838.175,"body":"transformation needs to happen with"},{"startTime":1838.235,"endTime":1842.785,"body":"every single individual and that is"},{"startTime":1838.235,"endTime":1842.785,"body":"the only way that  the rising tide"},{"startTime":1842.795,"endTime":1846.745,"body":"will lift all boats like we do this"},{"startTime":1842.795,"endTime":1846.745,"body":"transformation because it is haaaaaaaaard!"},{"startTime":1846.765,"endTime":1848.805,"body":"Sorry had to get that"},{"startTime":1846.765,"endTime":1848.805,"body":"in there at some point."},{"startTime":1849.075,"endTime":1852.475,"body":"I said I would he says left to"},{"startTime":1849.075,"endTime":1852.475,"body":"themselves in the Western world"},{"startTime":1852.625,"endTime":1856.49,"body":"components become selfish and"},{"startTime":1852.625,"endTime":1856.49,"body":"Competitive, independent profit"},{"startTime":1856.49,"endTime":1858.35,"body":"centers and thus destroy the system."},{"startTime":1858.47,"endTime":1864.05,"body":"He's basically saying the regression"},{"startTime":1858.47,"endTime":1864.05,"body":"to the mean in the western world is"},{"startTime":1864.3,"endTime":1869.2,"body":"this selfishness, this self destructive"},{"startTime":1864.3,"endTime":1869.2,"body":"impulse of destroying the system."},{"startTime":1869.45,"endTime":1874.28,"body":"Where we, if everybody was on some kind"},{"startTime":1869.45,"endTime":1874.28,"body":"of transformation journey, right, that"},{"startTime":1874.28,"endTime":1877.96,"body":"started somehow at day zero, I don't know"},{"startTime":1874.28,"endTime":1877.96,"body":"how it starts or how, but if everyone"},{"startTime":1877.96,"endTime":1882.28,"body":"was on that journey and knew where they"},{"startTime":1877.96,"endTime":1882.28,"body":"were going on this journey, we could."},{"startTime":1882.67,"endTime":1886.68,"body":"Slowly lift the regression to the mean"},{"startTime":1882.67,"endTime":1886.68,"body":"we could slowly lift the mean out of the"},{"startTime":1886.68,"endTime":1889.67,"body":"gutter I'm worried about the mean is what"},{"startTime":1886.68,"endTime":1889.67,"body":"I'm saying is that they're living on the"},{"startTime":1889.67,"endTime":1893.76,"body":"street It's a tough time to be the mean"},{"startTime":1889.67,"endTime":1893.76,"body":"but that that's that's the statement"},{"startTime":1893.77,"endTime":1897.22,"body":"he made here  the components break"},{"startTime":1893.77,"endTime":1897.22,"body":"apart start looking out for themselves."},{"startTime":1897.27,"endTime":1900.44,"body":"So the flip side of that, I mean,"},{"startTime":1897.27,"endTime":1900.44,"body":"transformation beginning with the"},{"startTime":1900.44,"endTime":1905.62,"body":"individual is that the individual is fully"},{"startTime":1900.44,"endTime":1905.62,"body":"bought in into this, right, by themselves."},{"startTime":1905.62,"endTime":1908.05,"body":"Like, this is what I need to"},{"startTime":1905.62,"endTime":1908.05,"body":"do, this is what I will do."},{"startTime":1908.3,"endTime":1911.6,"body":"Without fear of repercussion or"},{"startTime":1908.3,"endTime":1911.6,"body":"anything, be brave to do that."},{"startTime":1912.05,"endTime":1914.88,"body":"lead by example where"},{"startTime":1912.05,"endTime":1914.88,"body":"people can see you doing it."},{"startTime":1915.355,"endTime":1917.295,"body":"Be a good listener, right?"},{"startTime":1917.615,"endTime":1920.165,"body":"But at the same time, don't compromise."},{"startTime":1920.175,"endTime":1921.375,"body":"You have to keep at it."},{"startTime":1921.815,"endTime":1927.64,"body":"Continually teach other people and help"},{"startTime":1921.815,"endTime":1927.64,"body":"people to pull away from that mean  right?"},{"startTime":1927.65,"endTime":1932.27,"body":"Help them, with their current practices"},{"startTime":1927.65,"endTime":1932.27,"body":"and beliefs that they're coming into"},{"startTime":1932.72,"endTime":1935.96,"body":"that mindset, fixed mindset, basically"},{"startTime":1932.72,"endTime":1935.96,"body":"people that come in with a fixed"},{"startTime":1935.96,"endTime":1938.22,"body":"mindset, help them get away from that."},{"startTime":1938.32,"endTime":1942.69,"body":"And without having to worry about,"},{"startTime":1938.32,"endTime":1942.69,"body":"as I said, being blamed or having"},{"startTime":1942.69,"endTime":1944.62,"body":"a feeling of guilt about the past."},{"startTime":1944.87,"endTime":1948.94,"body":"He has a, he has a quote here as, an"},{"startTime":1944.87,"endTime":1948.94,"body":"additional responsibility of management"},{"startTime":1948.96,"endTime":1953.65,"body":"is to be ready to change the boundary"},{"startTime":1948.96,"endTime":1953.65,"body":"of the system to better serve the aim."},{"startTime":1953.75,"endTime":1955.43,"body":"Meaning the, the purpose"},{"startTime":1953.75,"endTime":1955.43,"body":"of your organization."},{"startTime":1955.43,"endTime":1958.91,"body":"So like, again, I, we, we have"},{"startTime":1955.43,"endTime":1958.91,"body":"said this a couple of times,"},{"startTime":1959.16,"endTime":1960.28,"body":"it's like mission and vision."},{"startTime":1960.34,"endTime":1961.95,"body":"Those are flexible over time, right?"},{"startTime":1962.19,"endTime":1965.7,"body":"Your vision more so than your"},{"startTime":1962.19,"endTime":1965.7,"body":"mission, but also like the"},{"startTime":1965.7,"endTime":1967.18,"body":"tool of organizational design."},{"startTime":1967.43,"endTime":1970.75,"body":"To act more quickly to"},{"startTime":1967.43,"endTime":1970.75,"body":"accomplish like that."},{"startTime":1970.85,"endTime":1974.18,"body":"All this is like in the bound,"},{"startTime":1970.85,"endTime":1974.18,"body":"in the realm of management."},{"startTime":1974.43,"endTime":1976.78,"body":"And, boy, like it's, it's, it's tough."},{"startTime":1976.9,"endTime":1979.72,"body":"I know we're only like barely scratching"},{"startTime":1976.9,"endTime":1979.72,"body":"the surface of the book, , it's tough"},{"startTime":1980.07,"endTime":1985.85,"body":"even reading it because it's even fewer"},{"startTime":1980.07,"endTime":1985.85,"body":"times that I've seen, a leader in the"},{"startTime":1985.85,"endTime":1989.97,"body":"organization to realize that like, this is"},{"startTime":1985.85,"endTime":1989.97,"body":"a tool that they can employ and also this"},{"startTime":1989.97,"endTime":1991.31,"body":"is a tool that they should be employing."},{"startTime":1991.755,"endTime":1995.185,"body":"You know So like even if they're"},{"startTime":1991.755,"endTime":1995.185,"body":"educated enough to know that this is a"},{"startTime":1995.185,"endTime":1999.975,"body":"tool do they have the understanding to"},{"startTime":1995.185,"endTime":1999.975,"body":"actually use it in an effective manner?"},{"startTime":2000.375,"endTime":2002.855,"body":"As opposed to just saying like, oh,"},{"startTime":2000.375,"endTime":2002.855,"body":"we're not seeing results We're going"},{"startTime":2002.855,"endTime":2005.495,"body":"to shuffle all of our teams with"},{"startTime":2002.855,"endTime":2005.495,"body":"no plan like what are you doing?"},{"startTime":2005.545,"endTime":2006.215,"body":"I kind of right"},{"startTime":2006.215,"endTime":2008.085,"body":"any system needs guidance from outside."},{"startTime":2008.095,"endTime":2010.335,"body":"Again, a system cannot understand itself."},{"startTime":2010.545,"endTime":2014.695,"body":"An organization may require someone in"},{"startTime":2010.545,"endTime":2014.695,"body":"the position of aid to the president to"},{"startTime":2014.695,"endTime":2017.015,"body":"teach and facilitate profound knowledge."},{"startTime":2017.475,"endTime":2021.745,"body":"So that sort of goes back to what"},{"startTime":2017.475,"endTime":2021.745,"body":"sometimes grinds my gears in the"},{"startTime":2021.745,"endTime":2025.805,"body":"pockets is like, why can't anyone"},{"startTime":2021.745,"endTime":2025.805,"body":"listen to anyone in the organization?"},{"startTime":2026.055,"endTime":2027.325,"body":"To point out their problems."},{"startTime":2027.325,"endTime":2030.145,"body":"Like sometimes the people at top"},{"startTime":2027.325,"endTime":2030.145,"body":"need someone from outside the system."},{"startTime":2030.395,"endTime":2033.575,"body":"Hearing exactly the same thing as"},{"startTime":2030.395,"endTime":2033.575,"body":"they would from inside, but they"},{"startTime":2033.585,"endTime":2037.195,"body":"there's credibility cause you're"},{"startTime":2033.585,"endTime":2037.195,"body":"paying for that expertise maybe, or"},{"startTime":2037.195,"endTime":2039.175,"body":"credibility that the outsider brings."},{"startTime":2039.425,"endTime":2039.695,"body":". Yep."},{"startTime":2039.855,"endTime":2042.445,"body":"And then, on page 39, he has figure six."},{"startTime":2042.675,"endTime":2045.755,"body":"I'll put figure six up on the screen"},{"startTime":2042.675,"endTime":2045.755,"body":"here which is basically all of the"},{"startTime":2045.755,"endTime":2047.755,"body":"different divisions in an industry."},{"startTime":2047.805,"endTime":2050.175,"body":"boundary of the system is described here."},{"startTime":2050.575,"endTime":2053.555,"body":"What i'm showing on the screen,"},{"startTime":2050.575,"endTime":2053.555,"body":"drawn around a single company or"},{"startTime":2053.555,"endTime":2058.345,"body":"industry and he says that This was"},{"startTime":2053.555,"endTime":2058.345,"body":"a like this flow diagram of how?"},{"startTime":2058.675,"endTime":2062.315,"body":"Things move through the system products,"},{"startTime":2058.675,"endTime":2062.315,"body":"goods, services they move through the"},{"startTime":2062.315,"endTime":2066.515,"body":"system This simple flow diagram was On"},{"startTime":2062.315,"endTime":2066.515,"body":"the blackboard at every conference with"},{"startTime":2066.535,"endTime":2070.655,"body":"top management from 1950 and onward He's"},{"startTime":2066.535,"endTime":2070.655,"body":"talking about his time in Japan, right?"},{"startTime":2071.015,"endTime":2075.425,"body":"to understand that like all these pieces"},{"startTime":2071.015,"endTime":2075.425,"body":"together fit together as a system, which"},{"startTime":2075.425,"endTime":2079.465,"body":"is funny, man, we've used this graphic"},{"startTime":2075.425,"endTime":2079.465,"body":"before, on different podcasts, but it's"},{"startTime":2079.465,"endTime":2083.215,"body":"funny because,  later in this chapter,"},{"startTime":2079.465,"endTime":2083.215,"body":"he has the same diagram, which again,"},{"startTime":2083.215,"endTime":2084.455,"body":"I'll, I'll put it here on the screen."},{"startTime":2084.705,"endTime":2089.285,"body":"He has the same diagram with circles drawn"},{"startTime":2084.705,"endTime":2089.285,"body":"around each, piece of the diagram here."},{"startTime":2089.285,"endTime":2090.255,"body":"I'll show you on the book."},{"startTime":2090.255,"endTime":2091.465,"body":"I'll show you the diagram right here."},{"startTime":2091.845,"endTime":2093.015,"body":"Just so you can Right here."},{"startTime":2093.015,"endTime":2093.895,"body":"That's the diagram."},{"startTime":2094.145,"endTime":2094.285,"body":"Got it."},{"startTime":2094.325,"endTime":2094.565,"body":"Yeah."},{"startTime":2094.815,"endTime":2097.975,"body":"And he says Basically, the"},{"startTime":2094.815,"endTime":2097.975,"body":"boundary of the system is not each"},{"startTime":2097.975,"endTime":2101.645,"body":"department, like with their own"},{"startTime":2097.975,"endTime":2101.645,"body":"metrics and their own OKRs, right?"},{"startTime":2101.655,"endTime":2102.725,"body":"That's not the boundary of the system."},{"startTime":2102.725,"endTime":2105.345,"body":"The boundary of the system is the whole"},{"startTime":2102.725,"endTime":2105.345,"body":"thing, all those pieces working together."},{"startTime":2105.635,"endTime":2108.715,"body":"But when you say like, oh, every"},{"startTime":2105.635,"endTime":2108.715,"body":"department has to have OKRs and every"},{"startTime":2108.715,"endTime":2112.145,"body":"individual and manager has to have OKRs"},{"startTime":2108.715,"endTime":2112.145,"body":"that roll back up to whatever now you're"},{"startTime":2112.145,"endTime":2115.815,"body":"drawing borders, and then people are"},{"startTime":2112.145,"endTime":2115.815,"body":"going to find ways to hit those OKRs."},{"startTime":2116.18,"endTime":2119.45,"body":"And departments are going to find ways"},{"startTime":2116.18,"endTime":2119.45,"body":"to hit those okrs and you might even"},{"startTime":2119.45,"endTime":2121.87,"body":"say like oh brian Stop being silly."},{"startTime":2121.87,"endTime":2125.07,"body":"That's not even really what an okr"},{"startTime":2121.87,"endTime":2125.07,"body":"is like, , first of all, I agree"},{"startTime":2125.07,"endTime":2130.07,"body":"with you, but  are people educated"},{"startTime":2125.07,"endTime":2130.07,"body":"enough to know what an okr really"},{"startTime":2130.07,"endTime":2131.82,"body":"means and to apply it properly?"},{"startTime":2131.82,"endTime":2133.92,"body":"Do you want to take that chance"},{"startTime":2131.82,"endTime":2133.92,"body":"or do you want to just say like?"},{"startTime":2134.17,"endTime":2137.87,"body":"Be a good partner in the system This"},{"startTime":2134.17,"endTime":2137.87,"body":"is the way it is  here's our goal"},{"startTime":2138.02,"endTime":2142.34,"body":"everyone in every single department"},{"startTime":2138.02,"endTime":2142.34,"body":"our goal if everyone is a Working on"},{"startTime":2142.34,"endTime":2145.63,"body":"a manufacturing line to build a car"},{"startTime":2142.34,"endTime":2145.63,"body":"Like our goal is to give the best car"},{"startTime":2145.81,"endTime":2149.19,"body":"to the customer that we could possibly"},{"startTime":2145.81,"endTime":2149.19,"body":"can produce like top You know best"},{"startTime":2149.19,"endTime":2153.39,"body":"efficiency best quality, you know drive"},{"startTime":2149.19,"endTime":2153.39,"body":"it for years and years  That's your goal."},{"startTime":2153.71,"endTime":2158.35,"body":"Your goal is not to like I want to make"},{"startTime":2153.71,"endTime":2158.35,"body":"sure that the in you know, the back seats"},{"startTime":2158.35,"endTime":2162.875,"body":"are You Free of defects or whatever like"},{"startTime":2158.35,"endTime":2162.875,"body":"well, unfortunately, you know what we"},{"startTime":2163.125,"endTime":2168.485,"body":"What you just said is being undermined"},{"startTime":2163.125,"endTime":2168.485,"body":"by the tyranny of departmental budgets"},{"startTime":2168.735,"endTime":2172.555,"body":"Because every department is looking"},{"startTime":2168.735,"endTime":2172.555,"body":"out to protect their own budget, right?"},{"startTime":2172.705,"endTime":2177.195,"body":"So already that whole systems"},{"startTime":2172.705,"endTime":2177.195,"body":"level Conceptual thinking"},{"startTime":2177.195,"endTime":2178.675,"body":"that we speak of breaks down"},{"startTime":2178.925,"endTime":2181.505,"body":"Well, I'll I will tell you"},{"startTime":2178.925,"endTime":2181.505,"body":"what's not making it better."},{"startTime":2181.615,"endTime":2186.045,"body":"It's like managers coming in, working"},{"startTime":2181.615,"endTime":2186.045,"body":"a program for six months, 12 months,"},{"startTime":2186.075,"endTime":2187.995,"body":"18 months, and then shuffling out."},{"startTime":2188.035,"endTime":2190.765,"body":"I've told this on a podcast many"},{"startTime":2188.035,"endTime":2190.765,"body":"times before about, programs that I"},{"startTime":2190.765,"endTime":2193.765,"body":"was on where they would shuffle the"},{"startTime":2190.765,"endTime":2193.765,"body":"management every six months or whatever,"},{"startTime":2193.765,"endTime":2197.305,"body":"looking to make a radical that, that"},{"startTime":2193.765,"endTime":2197.305,"body":"was just like the people leading that"},{"startTime":2197.305,"endTime":2198.745,"body":"program, that that's what they felt."},{"startTime":2199.245,"endTime":2201.825,"body":"that that's the way they felt"},{"startTime":2199.245,"endTime":2201.825,"body":"they were making a change."},{"startTime":2201.825,"endTime":2202.545,"body":"They would just shuffle."},{"startTime":2202.88,"endTime":2206.57,"body":"Management and then what you ended"},{"startTime":2202.88,"endTime":2206.57,"body":"up with you never ended up with a"},{"startTime":2206.57,"endTime":2209.78,"body":"constancy of purpose over the whole"},{"startTime":2206.57,"endTime":2209.78,"body":"program and most of the workers stayed"},{"startTime":2209.78,"endTime":2211.8,"body":"on that program for a long time years."},{"startTime":2212.135,"endTime":2213.975,"body":"But the manager is shuffled"},{"startTime":2212.135,"endTime":2213.975,"body":"out every six months."},{"startTime":2214.225,"endTime":2216.785,"body":"This is even worse at the"},{"startTime":2214.225,"endTime":2216.785,"body":"higher level where you have"},{"startTime":2216.785,"endTime":2218.195,"body":"leadership being shuffled out."},{"startTime":2218.305,"endTime":2219.095,"body":". Or they leave."},{"startTime":2219.355,"endTime":2222.305,"body":". Or maybe with a golden handshake"},{"startTime":2219.355,"endTime":2222.305,"body":"or parachute or whatever it is."},{"startTime":2222.575,"endTime":2225.145,"body":"The new set that comes"},{"startTime":2222.575,"endTime":2225.145,"body":"in and it's always a set."},{"startTime":2225.365,"endTime":2228.875,"body":"A person comes in and they bring their"},{"startTime":2225.365,"endTime":2228.875,"body":"whole gang with them from wherever"},{"startTime":2228.875,"endTime":2230.235,"body":"they were working with them before."},{"startTime":2230.525,"endTime":2232.175,"body":"So, they have to."},{"startTime":2232.655,"endTime":2235.245,"body":"By definition when they're coming"},{"startTime":2232.655,"endTime":2235.245,"body":"in, they have to do something"},{"startTime":2235.245,"endTime":2236.905,"body":"different from the outgoing regime."},{"startTime":2236.955,"endTime":2241.015,"body":"Yeah, and they're going to right So"},{"startTime":2236.955,"endTime":2241.015,"body":"the constancy of purpose I feel like"},{"startTime":2241.025,"endTime":2243.975,"body":"it's just gone out the window as"},{"startTime":2241.025,"endTime":2243.975,"body":"soon as you talk about these kinds"},{"startTime":2243.975,"endTime":2247.665,"body":"of changes  that we're so fond of"},{"startTime":2243.975,"endTime":2247.665,"body":"making well,  I've often thought"},{"startTime":2247.665,"endTime":2249.505,"body":"about having a podcast on this topic"},{"startTime":2249.555,"endTime":2252.945,"body":"about the second And"},{"startTime":2249.555,"endTime":2252.945,"body":"third order of effects."},{"startTime":2252.955,"endTime":2255.775,"body":"So like basically delayed"},{"startTime":2252.955,"endTime":2255.775,"body":"effects of things happening."},{"startTime":2256.025,"endTime":2258.475,"body":"Some of the podcasts I listened to,"},{"startTime":2256.025,"endTime":2258.475,"body":"like Silicon Valley is, just catching"},{"startTime":2258.475,"endTime":2260.075,"body":"on to second and third order effects"},{"startTime":2260.305,"endTime":2261.585,"body":"Like they invented it, right."},{"startTime":2262.035,"endTime":2264.155,"body":"But here he, he calls it delayed effects."},{"startTime":2264.155,"endTime":2267.195,"body":"He says the effect of"},{"startTime":2264.155,"endTime":2267.195,"body":"movement by a manager."},{"startTime":2267.5,"endTime":2271.91,"body":"Made now may not take effect till many"},{"startTime":2267.5,"endTime":2271.91,"body":"months have passed even years, right?"},{"startTime":2271.93,"endTime":2276.44,"body":"the immediate effect might be"},{"startTime":2271.93,"endTime":2276.44,"body":"nigh zero even negative, right?"},{"startTime":2276.45,"endTime":2280.29,"body":"You might rebound when that person leaves"},{"startTime":2276.45,"endTime":2280.29,"body":"or whatever But it's gonna take years"},{"startTime":2280.29,"endTime":2284.23,"body":"and  then he also points out like why does"},{"startTime":2280.29,"endTime":2284.23,"body":"the company spend any money on training?"},{"startTime":2284.48,"endTime":2288.12,"body":"Because they affect the training"},{"startTime":2284.48,"endTime":2288.12,"body":"Isn't going to be felt for a long"},{"startTime":2288.12,"endTime":2292.37,"body":"time  we need to run our company"},{"startTime":2288.12,"endTime":2292.37,"body":"like there will be a tomorrow."},{"startTime":2292.62,"endTime":2293.48,"body":"Absolutely, yeah."},{"startTime":2293.48,"endTime":2297.29,"body":"And part of this is, it's"},{"startTime":2293.48,"endTime":2297.29,"body":"hard to quantify those ROIs."},{"startTime":2297.6,"endTime":2298.78,"body":"You know, you're training people."},{"startTime":2298.79,"endTime":2300.53,"body":"How do you quantify ROI on that?"},{"startTime":2300.6,"endTime":2300.82,"body":"Yeah."},{"startTime":2301.04,"endTime":2301.4,"body":"Right?"},{"startTime":2301.44,"endTime":2304.12,"body":"So yeah, that's part of the"},{"startTime":2301.44,"endTime":2304.12,"body":"reason why people are also"},{"startTime":2304.37,"endTime":2305.61,"body":"thinking about it short term."},{"startTime":2305.66,"endTime":2307.2,"body":"It's just, there is a future."},{"startTime":2307.28,"endTime":2308.65,"body":", let's plan like there's a future."},{"startTime":2308.985,"endTime":2311.775,"body":"Like that, , that's a lot of what he's"},{"startTime":2308.985,"endTime":2311.775,"body":"laying out here, like you can boil it"},{"startTime":2311.775,"endTime":2316.515,"body":"down into like, I don't, and it's funny"},{"startTime":2311.775,"endTime":2316.515,"body":"to even say it out loud, cause  how do"},{"startTime":2316.515,"endTime":2319.545,"body":"we even get to a point where people are"},{"startTime":2316.515,"endTime":2319.545,"body":"planning like there's no future, like a,"},{"startTime":2319.775,"endTime":2322.715,"body":"the quarter is a quarter and that's it,"},{"startTime":2319.775,"endTime":2322.715,"body":"there's no future beyond that, you know."},{"startTime":2322.965,"endTime":2324.695,"body":"That's , it's a little"},{"startTime":2322.965,"endTime":2324.695,"body":"bananas is what I'm saying."},{"startTime":2324.705,"endTime":2329.085,"body":"He covers some of that in, he does say"},{"startTime":2324.705,"endTime":2329.085,"body":"that part, part of it is inextricably"},{"startTime":2329.085,"endTime":2330.885,"body":"linked with their reward systems."},{"startTime":2331.135,"endTime":2331.415,"body":"Right?"},{"startTime":2331.415,"endTime":2334.645,"body":"If you're going to reward somebody"},{"startTime":2331.415,"endTime":2334.645,"body":"for short term gains and performances,"},{"startTime":2334.835,"endTime":2337.535,"body":"that's what they'll do and then"},{"startTime":2334.835,"endTime":2337.535,"body":"they'll move on somewhere else based"},{"startTime":2337.535,"endTime":2339.225,"body":"on that to do the same thing there."},{"startTime":2339.225,"endTime":2341.885,"body":"At the end of this chapter,"},{"startTime":2339.225,"endTime":2341.885,"body":"he has, some examples of"},{"startTime":2341.915,"endTime":2343.755,"body":"cooperation inside of a system."},{"startTime":2343.805,"endTime":2348.885,"body":"red and green traffic lights that mean the"},{"startTime":2343.805,"endTime":2348.885,"body":"same thing the entire world over , that"},{"startTime":2348.885,"endTime":2352.865,"body":"system works very well , the time of"},{"startTime":2348.885,"endTime":2352.865,"body":"day being based on Greenwich Mean Time."},{"startTime":2353.115,"endTime":2354.105,"body":"That system works well."},{"startTime":2354.305,"endTime":2355.595,"body":"You know, everyone uses the same time."},{"startTime":2355.895,"endTime":2356.235,"body":"Right."},{"startTime":2356.485,"endTime":2357.435,"body":"The metric system."},{"startTime":2357.735,"endTime":2357.935,"body":"Ha!"},{"startTime":2358.295,"endTime":2359.955,"body":"Maybe, maybe a bad example."},{"startTime":2360.025,"endTime":2361.405,"body":"Bad example for the U."},{"startTime":2361.405,"endTime":2361.545,"body":"S.?"},{"startTime":2361.575,"endTime":2362.675,"body":"For one country."},{"startTime":2362.775,"endTime":2362.905,"body":". Yeah."},{"startTime":2363.155,"endTime":2367.745,"body":"Oh boy, journals, articles in which"},{"startTime":2363.155,"endTime":2367.745,"body":"the authors share with the world"},{"startTime":2367.815,"endTime":2370.475,"body":"new ideas, new methods, new results."},{"startTime":2370.965,"endTime":2371.445,"body":"Interesting."},{"startTime":2371.725,"endTime":2371.905,"body":"Yeah."},{"startTime":2372.385,"endTime":2373.515,"body":"It's like the whole internet right there."},{"startTime":2373.765,"endTime":2377.035,"body":"So we're going to move on now to"},{"startTime":2373.765,"endTime":2377.035,"body":"the, to chapter four, which is a"},{"startTime":2377.045,"endTime":2379.805,"body":"system of profound knowledge, right?"},{"startTime":2379.855,"endTime":2382.425,"body":"So, let me step through the"},{"startTime":2379.855,"endTime":2382.425,"body":"four categories, to reiterate"},{"startTime":2382.425,"endTime":2384.005,"body":"them for people that are, lost."},{"startTime":2384.075,"endTime":2384.525,"body":"Like me."},{"startTime":2384.795,"endTime":2387.825,"body":"Appreciation for a system,"},{"startTime":2384.795,"endTime":2387.825,"body":"knowledge about variation, theory"},{"startTime":2387.825,"endTime":2389.215,"body":"of knowledge, and psychology."},{"startTime":2389.545,"endTime":2391.895,"body":"So, let's step through"},{"startTime":2389.545,"endTime":2391.895,"body":"these four categories."},{"startTime":2391.905,"endTime":2393.035,"body":"He says, What is a system?"},{"startTime":2393.035,"endTime":2394.135,"body":"We talked about this in chapter 3."},{"startTime":2394.135,"endTime":2394.775,"body":"What is a system?"},{"startTime":2394.775,"endTime":2398.405,"body":"A system is a network of interdependent"},{"startTime":2394.775,"endTime":2398.405,"body":"components that work together to try"},{"startTime":2398.405,"endTime":2400.315,"body":"to accomplish the aim of the system."},{"startTime":2400.565,"endTime":2402.185,"body":"And the system must have an aim."},{"startTime":2402.435,"endTime":2405.035,"body":"do we always know what"},{"startTime":2402.435,"endTime":2405.035,"body":"the aim of our system is?"},{"startTime":2405.285,"endTime":2406.045,"body":"Absolutely not."},{"startTime":2406.125,"endTime":2408.845,"body":". So we're off to a false"},{"startTime":2406.125,"endTime":2408.845,"body":"start to begin with."},{"startTime":2408.845,"endTime":2411.115,"body":"I'm just, I'm just"},{"startTime":2408.845,"endTime":2411.115,"body":"collecting a check here, Om."},{"startTime":2411.135,"endTime":2412.3,"body":"Clock in, clock out."},{"startTime":2412.3,"endTime":2414.294,"body":"Just tell me what to do."},{"startTime":2414.294,"endTime":2414.626,"body":"exactly."},{"startTime":2414.626,"endTime":2415.623,"body":"knowledge about variation."},{"startTime":2415.623,"endTime":2419.57,"body":"Variation will always be there between"},{"startTime":2415.623,"endTime":2419.57,"body":"people, in output, in service, in product."},{"startTime":2419.75,"endTime":2422.98,"body":"What is the variation trying"},{"startTime":2419.75,"endTime":2422.98,"body":"to tell us about a process and"},{"startTime":2422.99,"endTime":2424.71,"body":"about the people that work in it?"},{"startTime":2424.96,"endTime":2426.67,"body":"We can talk a lot about variation."},{"startTime":2426.67,"endTime":2428.91,"body":"We're going to talk about variation"},{"startTime":2426.67,"endTime":2428.91,"body":"a little later in the podcast, so I"},{"startTime":2428.91,"endTime":2432.63,"body":"don't want to go into it now about"},{"startTime":2428.91,"endTime":2432.63,"body":"stable and unstable states, common"},{"startTime":2432.63,"endTime":2435.19,"body":"and uncommon causes of variation."},{"startTime":2435.56,"endTime":2437.41,"body":"And, we'll cover it in"},{"startTime":2435.56,"endTime":2437.41,"body":"depth a little later."},{"startTime":2437.6,"endTime":2441.49,"body":"the theory of knowledge teaches us that"},{"startTime":2437.6,"endTime":2441.49,"body":"a statement, if it conveys knowledge,"},{"startTime":2441.62,"endTime":2446.09,"body":"predicts future outcome with a risk of"},{"startTime":2441.62,"endTime":2446.09,"body":"being wrong and that it fits without"},{"startTime":2446.09,"endTime":2447.97,"body":"failure observations of the past."},{"startTime":2448.22,"endTime":2451.17,"body":"Is there, an opportunity to"},{"startTime":2448.22,"endTime":2451.17,"body":"delve more into that later?"},{"startTime":2451.28,"endTime":2454.24,"body":"do we have that, the theory of knowledge"},{"startTime":2451.28,"endTime":2454.24,"body":"itself and kind of break that down?"},{"startTime":2454.29,"endTime":2454.76,"body":"Wait, let me see."},{"startTime":2455.07,"endTime":2458.2,"body":"There is a chapter on"},{"startTime":2455.07,"endTime":2458.2,"body":"the management of people."},{"startTime":2458.63,"endTime":2462.22,"body":"And there is a chapter on"},{"startTime":2458.63,"endTime":2462.22,"body":"control charts, and that is the"},{"startTime":2462.22,"endTime":2463.09,"body":"closest we will get to that."},{"startTime":2463.09,"endTime":2464.77,"body":"Yeah."},{"startTime":2464.78,"endTime":2468.95,"body":"It's basically using, first of all, , not"},{"startTime":2464.78,"endTime":2468.95,"body":"trusting that there's a true value."},{"startTime":2469.3,"endTime":2471.87,"body":"There is just a series of control numbers."},{"startTime":2472.1,"endTime":2472.42,"body":"Right."},{"startTime":2472.51,"endTime":2474.87,"body":"there's not like one thing"},{"startTime":2472.51,"endTime":2474.87,"body":"that is it every time."},{"startTime":2474.9,"endTime":2478.7,"body":". There's a series of control numbers,"},{"startTime":2474.9,"endTime":2478.7,"body":"and that you have to use data from the"},{"startTime":2478.71,"endTime":2482.515,"body":"past, To predict the future, which is"},{"startTime":2478.71,"endTime":2482.515,"body":"funny to us on agile teams, because"},{"startTime":2482.515,"endTime":2483.725,"body":"we're like, what is the velocity?"},{"startTime":2483.725,"endTime":2484.595,"body":"When's it going to be done?"},{"startTime":2484.595,"endTime":2487.035,"body":"Like the whole, we just did a"},{"startTime":2484.595,"endTime":2487.035,"body":"podcast where I was completely"},{"startTime":2487.055,"endTime":2489.315,"body":"unhinged and ridiculous about"},{"startTime":2487.055,"endTime":2489.315,"body":"when's it going to be done."},{"startTime":2489.505,"endTime":2491.515,"body":"it almost clocked into a solid 30 minutes."},{"startTime":2491.515,"endTime":2494.885,"body":"Cause I could not stand myself for"},{"startTime":2491.515,"endTime":2494.885,"body":"a second, more than 30 minutes."},{"startTime":2495.135,"endTime":2499.095,"body":"If you have no knowledge about when things"},{"startTime":2495.135,"endTime":2499.095,"body":"were going to be done in the past You"},{"startTime":2499.095,"endTime":2502.085,"body":"have no basis to ask that question and"},{"startTime":2499.095,"endTime":2502.085,"body":"we didn't bring that up in that podcast"},{"startTime":2502.145,"endTime":2505.565,"body":"Which is shocking right was shocking"},{"startTime":2502.145,"endTime":2505.565,"body":"that we were like you you're asking when"},{"startTime":2505.565,"endTime":2509.465,"body":"it's gonna be done It's a brand new thing"},{"startTime":2505.565,"endTime":2509.465,"body":"with no history at all How dare you?"},{"startTime":2509.715,"endTime":2513.145,"body":"It'll be done on a day ending"},{"startTime":2509.715,"endTime":2513.145,"body":"in a Y I absolutely guarantee."},{"startTime":2513.145,"endTime":2513.575,"body":"Yeah."},{"startTime":2513.625,"endTime":2516.195,"body":"And then pure information"},{"startTime":2513.625,"endTime":2516.195,"body":"is not knowledge."},{"startTime":2516.235,"endTime":2519.755,"body":"That's, that's also included in the,"},{"startTime":2516.235,"endTime":2519.755,"body":"that the, theory of knowledge, like"},{"startTime":2520.225,"endTime":2522.495,"body":"information, like that's not just data."},{"startTime":2522.955,"endTime":2523.765,"body":"That's not knowledge."},{"startTime":2523.855,"endTime":2525.075,"body":"You need context around it."},{"startTime":2525.075,"endTime":2525.305,"body":"Yeah."},{"startTime":2525.555,"endTime":2526.835,"body":"We talked about Theory of Knowledge."},{"startTime":2527.085,"endTime":2529.685,"body":"We talked about, Management"},{"startTime":2527.085,"endTime":2529.685,"body":"as Prediction, basically."},{"startTime":2529.935,"endTime":2531.395,"body":"and then, Psychology."},{"startTime":2531.795,"endTime":2535.715,"body":"Is his last section psychology helps"},{"startTime":2531.795,"endTime":2535.715,"body":"us understand people interaction"},{"startTime":2535.715,"endTime":2538.855,"body":"between people and circumstances"},{"startTime":2535.715,"endTime":2538.855,"body":"interaction between customer and supplier"},{"startTime":2538.865,"endTime":2541.835,"body":"interaction between teacher and people"},{"startTime":2538.865,"endTime":2541.835,"body":"interaction between manager and his"},{"startTime":2542.175,"endTime":2545.965,"body":"people in any system of management"},{"startTime":2542.175,"endTime":2545.965,"body":"People are different from one another"},{"startTime":2546.215,"endTime":2548.145,"body":"Shocking, I know amazing, isn't it?"},{"startTime":2548.215,"endTime":2552.445,"body":"Yeah They broke the mold The funny thing"},{"startTime":2548.215,"endTime":2552.445,"body":"about let me, let me check myself right"},{"startTime":2552.455,"endTime":2556.465,"body":"here before I go on  the funny thing"},{"startTime":2552.455,"endTime":2556.465,"body":"about, , psychology in this section."},{"startTime":2556.715,"endTime":2559.265,"body":"He points towards, , I don't know"},{"startTime":2556.715,"endTime":2559.265,"body":"if it's in the section or somewhere"},{"startTime":2559.265,"endTime":2562.445,"body":"else, but he points towards some,"},{"startTime":2559.265,"endTime":2562.445,"body":", Alfie Kohn books like punished"},{"startTime":2562.445,"endTime":2563.705,"body":"by rewards, which are excellent."},{"startTime":2563.845,"endTime":2568.063,"body":"First of all, highly recommend much"},{"startTime":2563.845,"endTime":2568.063,"body":"better than most , books that people will"},{"startTime":2568.063,"endTime":2571.285,"body":"recommend to you because you actually"},{"startTime":2568.063,"endTime":2571.285,"body":"will learn something about the way that"},{"startTime":2571.295,"endTime":2573.965,"body":"you were brought up in the educational"},{"startTime":2571.295,"endTime":2573.965,"body":"system from reading those books."},{"startTime":2574.345,"endTime":2578.135,"body":"And, , he says, no one, child"},{"startTime":2574.345,"endTime":2578.135,"body":"or grownup can enjoy learning."},{"startTime":2578.495,"endTime":2581.995,"body":"If he must constantly be concerned"},{"startTime":2578.495,"endTime":2581.995,"body":"about grading and gold stars"},{"startTime":2582.015,"endTime":2583.535,"body":"on his performance, right?"},{"startTime":2583.785,"endTime":2586.435,"body":"Yeah, because then the focus is"},{"startTime":2583.785,"endTime":2586.435,"body":"entirely on something completely"},{"startTime":2586.435,"endTime":2590.265,"body":"different So then why is it so vital"},{"startTime":2586.435,"endTime":2590.265,"body":"that managers spend time to listen"},{"startTime":2590.265,"endTime":2593.035,"body":"to an employee to understand whether"},{"startTime":2590.265,"endTime":2593.035,"body":"he is looking for recognition?"},{"startTime":2593.035,"endTime":2596.855,"body":"By the company or by his peers"},{"startTime":2593.035,"endTime":2596.855,"body":"Flexible working hours time to take"},{"startTime":2596.855,"endTime":2599.725,"body":"a university course in this way a"},{"startTime":2596.855,"endTime":2599.725,"body":"manager can provide positive outcomes"},{"startTime":2599.725,"endTime":2604.365,"body":"for his people And may even Move some"},{"startTime":2599.725,"endTime":2604.365,"body":"people towards replacement of extrinsic"},{"startTime":2604.365,"endTime":2606.355,"body":"motivation with intrinsic motivation"},{"startTime":2606.605,"endTime":2611.385,"body":"That that he's talking about how people"},{"startTime":2606.605,"endTime":2611.385,"body":"learn and that there's an inherent joy in"},{"startTime":2611.385,"endTime":2616.555,"body":"learning And that the system can either"},{"startTime":2611.385,"endTime":2616.555,"body":"punish or, or basically destroy that"},{"startTime":2616.555,"endTime":2622.265,"body":"inherent joy of learning and, that the,"},{"startTime":2616.555,"endTime":2622.265,"body":"the, the modern manager in his, in his"},{"startTime":2622.515,"endTime":2624.805,"body":"ascertation here, needs to basically like,"},{"startTime":2625.055,"endTime":2628.295,"body":"understand where people get"},{"startTime":2625.055,"endTime":2628.295,"body":"their intrinsic motivation from."},{"startTime":2628.545,"endTime":2632.785,"body":"Yeah, I mean, there's some literature"},{"startTime":2628.545,"endTime":2632.785,"body":"out there on intrinsic and it's"},{"startTime":2632.785,"endTime":2637.775,"body":"all good, mainly in the space of"},{"startTime":2632.785,"endTime":2637.775,"body":"psychology, but in your everyday work"},{"startTime":2638.025,"endTime":2641.265,"body":"when was the last time you talked about"},{"startTime":2638.025,"endTime":2641.265,"body":"intrinsic motivation with your boss?"},{"startTime":2641.305,"endTime":2643.165,"body":"We'll be talking about this"},{"startTime":2641.305,"endTime":2643.165,"body":"when we get to chapter six."},{"startTime":2643.165,"endTime":2644.105,"body":"We're not quite there yet."},{"startTime":2644.115,"endTime":2646.095,"body":"I want to hit the chapter on"},{"startTime":2644.115,"endTime":2646.095,"body":"leadership first because the"},{"startTime":2646.095,"endTime":2647.095,"body":"chapter on leadership is."},{"startTime":2647.345,"endTime":2652.645,"body":"Like five pages and I want to talk about"},{"startTime":2647.345,"endTime":2652.645,"body":"the chapter on leadership right quick."},{"startTime":2652.895,"endTime":2653.805,"body":"And it starts with."},{"startTime":2654.055,"endTime":2658.285,"body":"He uses the term leader, he says"},{"startTime":2654.055,"endTime":2658.285,"body":"the job of a leader is to accomplish"},{"startTime":2658.365,"endTime":2659.945,"body":"transformation of his organization."},{"startTime":2660.125,"endTime":2663.435,"body":"He possesses knowledge,"},{"startTime":2660.125,"endTime":2663.435,"body":"personality, and persuasive power."},{"startTime":2663.685,"endTime":2666.625,"body":"Right, this is like, this is the"},{"startTime":2663.685,"endTime":2666.625,"body":"typical leader that you'll work with."},{"startTime":2666.885,"endTime":2668.075,"body":"Right, Well, is it?"},{"startTime":2668.325,"endTime":2669.895,"body":"I mean, you're right, you're right."},{"startTime":2669.915,"endTime":2673.015,"body":"It should be the typical leader"},{"startTime":2669.915,"endTime":2673.015,"body":"that you work with, right?"},{"startTime":2673.445,"endTime":2679.03,"body":"But, I think for most of us, a leader"},{"startTime":2673.445,"endTime":2679.03,"body":"is more like a, A manager they,"},{"startTime":2679.03,"endTime":2682.72,"body":"they're, they're not embodying all"},{"startTime":2679.03,"endTime":2682.72,"body":"of these attributes of leadership."},{"startTime":2682.75,"endTime":2685.15,"body":"So he says, how may he"},{"startTime":2682.75,"endTime":2685.15,"body":"accomplish transformation?"},{"startTime":2685.15,"endTime":2686.35,"body":"First, he has theory."},{"startTime":2686.44,"endTime":2689.41,"body":"He understands why the transformation"},{"startTime":2686.44,"endTime":2689.41,"body":"will bring gains to his organization"},{"startTime":2689.41,"endTime":2691.87,"body":"and to all the people that"},{"startTime":2689.41,"endTime":2691.87,"body":"his organization deals with."},{"startTime":2691.87,"endTime":2694.12,"body":"Second, he feels compelled to"},{"startTime":2691.87,"endTime":2694.12,"body":"accomplish the transformation"},{"startTime":2694.12,"endTime":2695.62,"body":"as an obligation to himself."},{"startTime":2695.97,"endTime":2696.96,"body":"and organization."},{"startTime":2697.21,"endTime":2698.43,"body":"Third, he's a practical man."},{"startTime":2698.43,"endTime":2702.25,"body":"He has a plan step by step and"},{"startTime":2698.43,"endTime":2702.25,"body":"can explain in simple terms."},{"startTime":2702.36,"endTime":2703.34,"body":"First one is purpose."},{"startTime":2703.35,"endTime":2704.4,"body":"Second one's intent."},{"startTime":2704.45,"endTime":2706.44,"body":"And he can, and he can"},{"startTime":2704.45,"endTime":2706.44,"body":"go A to B to C, right?"},{"startTime":2706.44,"endTime":2708.22,"body":"He can carry out a simple plan."},{"startTime":2708.39,"endTime":2710.13,"body":"Like none of that is spectacular."},{"startTime":2710.13,"endTime":2713.66,"body":"None of that is skills that are beyond"},{"startTime":2710.13,"endTime":2713.66,"body":"most people that listen to this podcast."},{"startTime":2713.66,"endTime":2715.35,"body":"I would think everybody"},{"startTime":2713.66,"endTime":2715.35,"body":"listens to this podcast."},{"startTime":2715.55,"endTime":2718.41,"body":"I don't think any of those skills"},{"startTime":2715.55,"endTime":2718.41,"body":"are beyond anyone here, but most"},{"startTime":2718.41,"endTime":2720.46,"body":"people don't move this intentionally."},{"startTime":2720.48,"endTime":2720.94,"body":"Right."},{"startTime":2721.05,"endTime":2722.36,"body":"And that is the difference."},{"startTime":2722.64,"endTime":2725.1,"body":"Again, Earlier in the podcast,"},{"startTime":2722.64,"endTime":2725.1,"body":"we talked about going from"},{"startTime":2725.1,"endTime":2726.39,"body":"latest fire to latest fire."},{"startTime":2726.5,"endTime":2728.37,"body":"You got the pressure,"},{"startTime":2726.5,"endTime":2728.37,"body":"you got a cognitive load."},{"startTime":2728.59,"endTime":2728.96,"body":"You know what I mean?"},{"startTime":2728.96,"endTime":2732.52,"body":"You're not exactly sure what your"},{"startTime":2728.96,"endTime":2732.52,"body":"purpose is, what your aim is."},{"startTime":2733.02,"endTime":2735.67,"body":"So you're kind of trying to find that too."},{"startTime":2735.68,"endTime":2736.99,"body":"You're doing a lot of stuff."},{"startTime":2737.24,"endTime":2740.7,"body":"It could be a lot easier and doing"},{"startTime":2737.24,"endTime":2740.7,"body":"it the way we're doing it now makes"},{"startTime":2740.7,"endTime":2745.82,"body":"it very difficult for the team To"},{"startTime":2740.7,"endTime":2745.82,"body":"buy in  not just say okay you say so"},{"startTime":2745.85,"endTime":2750.4,"body":"must be true No really buy in at the"},{"startTime":2745.85,"endTime":2750.4,"body":"individual level that doesn't happen"},{"startTime":2750.4,"endTime":2754.06,"body":"often enough he has a great zinger in"},{"startTime":2750.4,"endTime":2754.06,"body":"this section, too He says acceptance"},{"startTime":2754.13,"endTime":2759.54,"body":"and action on a great idea depend on"},{"startTime":2754.13,"endTime":2759.54,"body":"simplicity and brevity of presentation"},{"startTime":2759.79,"endTime":2763.6,"body":"this is again, going counterculture"},{"startTime":2759.79,"endTime":2763.6,"body":"to those voluminous, PowerPoint"},{"startTime":2763.6,"endTime":2764.8,"body":"slide decks that people do."},{"startTime":2765.05,"endTime":2768.42,"body":"It sure is, but boy, when you watch a"},{"startTime":2765.05,"endTime":2768.42,"body":"TED Talk and people say the most mundane"},{"startTime":2768.42,"endTime":2772.04,"body":"stuff in that inspirational way like"},{"startTime":2768.42,"endTime":2772.04,"body":"a talk that we might have watched on a"},{"startTime":2772.04,"endTime":2773.83,"body":"podcast where people said mundane stuff."},{"startTime":2773.87,"endTime":2774.23,"body":"Right."},{"startTime":2774.28,"endTime":2777.46,"body":"oh boy, does it go over"},{"startTime":2774.28,"endTime":2777.46,"body":"like, oh yeah, of course."},{"startTime":2777.82,"endTime":2781.265,"body":"Of course, like you can inspire some"},{"startTime":2777.82,"endTime":2781.265,"body":"business leaders to  have some takeaways"},{"startTime":2781.265,"endTime":2785.66,"body":"to take back their organization when"},{"startTime":2781.265,"endTime":2785.66,"body":"you say stuff in a simple and inspiring"},{"startTime":2785.66,"endTime":2788.51,"body":"way, clearly and in plain language."},{"startTime":2788.52,"endTime":2791.01,"body":"So like, there's some"},{"startTime":2788.52,"endTime":2791.01,"body":"showmanship involved."},{"startTime":2791.02,"endTime":2792.33,"body":"This is what he was on to here."},{"startTime":2792.33,"endTime":2796.04,"body":"Like, again, everything in this"},{"startTime":2792.33,"endTime":2796.04,"body":"book, I think, very intentional"},{"startTime":2796.07,"endTime":2797.065,"body":"as he stepped through it."},{"startTime":2797.065,"endTime":2800.725,"body":"I definitely agree with that,"},{"startTime":2797.065,"endTime":2800.725,"body":"definitely agree way ahead of his time."},{"startTime":2800.745,"endTime":2803.855,"body":"All right, well, we're going to move on"},{"startTime":2800.745,"endTime":2803.855,"body":"to chapter six, which is the management"},{"startTime":2803.895,"endTime":2806.775,"body":"of people,  chapter six and chapter"},{"startTime":2803.895,"endTime":2806.775,"body":"eight are probably the densest chapter."},{"startTime":2806.775,"endTime":2809.595,"body":"So we're gonna move on to"},{"startTime":2806.775,"endTime":2809.595,"body":"six, which is a dense chapter."},{"startTime":2809.895,"endTime":2811.715,"body":"I got a great declaration"},{"startTime":2809.895,"endTime":2811.715,"body":"for you to start."},{"startTime":2811.965,"endTime":2812.295,"body":"Here we go."},{"startTime":2812.695,"endTime":2813.195,"body":"It says."},{"startTime":2813.47,"endTime":2816.83,"body":"If you cannot argue with your"},{"startTime":2813.47,"endTime":2816.83,"body":"boss, he is not worth working for."},{"startTime":2816.83,"endTime":2821.24,"body":"Hey, listen, this absolutely"},{"startTime":2816.83,"endTime":2821.24,"body":"aligns with my thoughts."},{"startTime":2821.48,"endTime":2824.31,"body":"If you can't argue with your"},{"startTime":2821.48,"endTime":2824.31,"body":"boss, he's not worth working for."},{"startTime":2824.31,"endTime":2824.87,"body":"So what do you do?"},{"startTime":2825.12,"endTime":2827.23,"body":"Lieutenant General Leslie Simon."},{"startTime":2827.48,"endTime":2830.11,"body":"When he held the rank of captain in 1936."},{"startTime":2830.36,"endTime":2831.23,"body":"Holy smokes."},{"startTime":2831.48,"endTime":2834.8,"body":"Ah, all the best, all the best zingers"},{"startTime":2831.48,"endTime":2834.8,"body":"were said before the internet was created."},{"startTime":2834.81,"endTime":2835.77,"body":"Right, exactly."},{"startTime":2835.78,"endTime":2836.09,"body":"You're right."},{"startTime":2836.11,"endTime":2836.39,"body":"Right."},{"startTime":2836.82,"endTime":2840.48,"body":"No, I like this because you know, if"},{"startTime":2836.82,"endTime":2840.48,"body":"your boss isn't worth working for,"},{"startTime":2840.57,"endTime":2842.1,"body":"well, there's only one thing left to do."},{"startTime":2842.35,"endTime":2843.14,"body":"Get a new boss."},{"startTime":2843.24,"endTime":2846.862,"body":"Well, that's the nice thing about Deming"},{"startTime":2843.24,"endTime":2846.862,"body":"as opposed to like, , Drucker and other"},{"startTime":2846.862,"endTime":2850.702,"body":"people that came later Shots are fired all"},{"startTime":2846.862,"endTime":2850.702,"body":"over the place with no regard like that."},{"startTime":2850.702,"endTime":2853.602,"body":"I get he says he's a corporation"},{"startTime":2850.702,"endTime":2853.602,"body":"publishes He gives he gives an"},{"startTime":2853.602,"endTime":2855.782,"body":"example of incompatible goals, right?"},{"startTime":2856.232,"endTime":2860.432,"body":"He's a corporation publicist says goals"},{"startTime":2856.232,"endTime":2860.432,"body":"and objectives  number one, provide"},{"startTime":2860.432,"endTime":2863.922,"body":"systems of reward that recognize"},{"startTime":2860.432,"endTime":2863.922,"body":"superior performance, innovation,"},{"startTime":2863.932,"endTime":2865.682,"body":"extraordinary care, and commitment."},{"startTime":2865.932,"endTime":2869.732,"body":"Number two, create and maintain the"},{"startTime":2865.932,"endTime":2869.732,"body":"stimulating and enjoyable work environment"},{"startTime":2869.782,"endTime":2874.082,"body":"with the aim to attract, develop, and"},{"startTime":2869.782,"endTime":2874.082,"body":"retain self directed, talented people."},{"startTime":2874.252,"endTime":2876.522,"body":"Most people hear the statements"},{"startTime":2874.252,"endTime":2876.522,"body":"and be like, That sounds great."},{"startTime":2876.642,"endTime":2877.862,"body":"That's a good place to work."},{"startTime":2878.112,"endTime":2882.232,"body":"The very next line in the book,"},{"startTime":2878.112,"endTime":2882.232,"body":"these two goals are incompatible."},{"startTime":2882.482,"endTime":2886.312,"body":"Goal one will induce conflict"},{"startTime":2882.482,"endTime":2886.312,"body":"and competition between people,"},{"startTime":2886.352,"endTime":2887.942,"body":"a sure road to demoralization."},{"startTime":2887.962,"endTime":2890.842,"body":"It will take the joy out of"},{"startTime":2887.962,"endTime":2890.842,"body":"work and thus defeat goal number"},{"startTime":2890.842,"endTime":2892.972,"body":"two, however, noble it be."},{"startTime":2893.222,"endTime":2895.242,"body":"Man, that man was brave and he'd stay."},{"startTime":2895.452,"endTime":2896.622,"body":"Set it like it is."},{"startTime":2896.632,"endTime":2898.542,"body":"So this is still relevant today."},{"startTime":2898.582,"endTime":2901.092,"body":"So  we've read a lot of books"},{"startTime":2898.582,"endTime":2901.092,"body":"We've talked a lot of stuff."},{"startTime":2901.092,"endTime":2904.122,"body":"I was gonna say talk a lot of trash on the"},{"startTime":2901.092,"endTime":2904.122,"body":"podcast I have that too and like one of"},{"startTime":2904.122,"endTime":2909.562,"body":"the things of the product operating model"},{"startTime":2904.122,"endTime":2909.562,"body":"was called transform by Marty Cagan We did"},{"startTime":2909.562,"endTime":2911.632,"body":"that book on the podcast with Ed, right?"},{"startTime":2911.732,"endTime":2917.562,"body":"Right and in transformed Marty Cagan made"},{"startTime":2911.732,"endTime":2917.562,"body":"the declaration the new style manager has"},{"startTime":2917.562,"endTime":2919.222,"body":"different job responsibilities, right?"},{"startTime":2919.222,"endTime":2922.702,"body":"The new self manager, they're more"},{"startTime":2919.222,"endTime":2922.702,"body":"of a coach than they are a manager."},{"startTime":2922.702,"endTime":2925.842,"body":"They're basically like a hiring"},{"startTime":2922.702,"endTime":2925.842,"body":"manager with coaching responsibilities."},{"startTime":2925.902,"endTime":2926.162,"body":"Right."},{"startTime":2926.162,"endTime":2927.462,"body":"And that really is the bulk of their job."},{"speaker":"This is what Deming said","startTime":2927.712,"endTime":2931.512,"body":"the"},{"speaker":"This is what Deming said","startTime":2927.712,"endTime":2931.512,"body":"new role of the manager after the"},{"speaker":"This is what Deming said","startTime":2931.512,"endTime":2933.762,"body":"transformation, we're going to"},{"speaker":"This is what Deming said","startTime":2931.512,"endTime":2933.762,"body":"walk through his bullet points."},{"speaker":"This is what Deming said","startTime":2933.772,"endTime":2936.282,"body":"I'll try to zip through them"},{"speaker":"This is what Deming said","startTime":2933.772,"endTime":2936.282,"body":"because there are quite a lot there."},{"speaker":"This is what Deming said","startTime":2936.462,"endTime":2937.872,"body":"There's 14 of them,"},{"speaker":"This is what Deming said","startTime":2936.462,"endTime":2937.872,"body":"there's quite a lot here."},{"speaker":"This is what Deming said","startTime":2938.092,"endTime":2940.112,"body":"Maybe I'll hit the highlights"},{"speaker":"This is what Deming said","startTime":2938.092,"endTime":2940.112,"body":"and get your reaction, alright?"},{"speaker":"This is what Deming said","startTime":2940.302,"endTime":2940.542,"body":"Sure, yeah."},{"speaker":"This is what Deming said","startTime":2940.542,"endTime":2943.822,"body":"So, he says, number one, a manager"},{"speaker":"This is what Deming said","startTime":2940.542,"endTime":2943.822,"body":"understands and conveys to his"},{"speaker":"This is what Deming said","startTime":2943.842,"endTime":2945.322,"body":"people the meaning of a system."},{"speaker":"This is what Deming said","startTime":2945.322,"endTime":2948.782,"body":"He explains the aims of the system, he"},{"speaker":"This is what Deming said","startTime":2945.322,"endTime":2948.782,"body":"teaches his people to understand how the"},{"speaker":"This is what Deming said","startTime":2948.782,"endTime":2950.762,"body":"work of the group supports these aims."},{"speaker":"This is what Deming said","startTime":2951.012,"endTime":2953.202,"body":"So first of all, the"},{"speaker":"This is what Deming said","startTime":2951.012,"endTime":2953.202,"body":"system exists for a reason."},{"speaker":"This is what Deming said","startTime":2953.252,"endTime":2957.532,"body":"He's gotta he's gotta evangelize that,"},{"speaker":"This is what Deming said","startTime":2953.252,"endTime":2957.532,"body":"right, and get everyone bought into that."},{"speaker":"This is what Deming said","startTime":2957.622,"endTime":2958.342,"body":"I like that."},{"speaker":"This is what Deming said","startTime":2958.532,"endTime":2961.202,"body":"And then how the system would"},{"speaker":"This is what Deming said","startTime":2958.532,"endTime":2961.202,"body":"work for those individuals."},{"speaker":"This is what Deming said","startTime":2961.202,"endTime":2962.432,"body":"I think this is spot on."},{"speaker":"This is what Deming said","startTime":2962.682,"endTime":2966.927,"body":"He hopes his people to see themselves"},{"speaker":"This is what Deming said","startTime":2962.682,"endTime":2966.927,"body":"as components in the system to work"},{"speaker":"This is what Deming said","startTime":2966.947,"endTime":2969.997,"body":"in cooperation with preceding stages"},{"speaker":"This is what Deming said","startTime":2966.947,"endTime":2969.997,"body":"and with the following stages towards"},{"speaker":"This is what Deming said","startTime":2970.027,"endTime":2973.707,"body":"optimization of the efforts of all"},{"speaker":"This is what Deming said","startTime":2970.027,"endTime":2973.707,"body":"stages towards achievement of the aim."},{"speaker":"This is what Deming said","startTime":2973.847,"endTime":2978.727,"body":"So overall holistic thinking rather than"},{"speaker":"This is what Deming said","startTime":2973.847,"endTime":2978.727,"body":"just compartmentalized thinking, right?"},{"speaker":"This is what Deming said","startTime":2979.097,"endTime":2982.547,"body":"And the fact that every one of"},{"speaker":"This is what Deming said","startTime":2979.097,"endTime":2982.547,"body":"these pieces of the puzzle are"},{"speaker":"This is what Deming said","startTime":2982.587,"endTime":2985.867,"body":"important because without any of"},{"speaker":"This is what Deming said","startTime":2982.587,"endTime":2985.867,"body":"those cogs, the machine doesn't work."},{"speaker":"This is what Deming said","startTime":2986.147,"endTime":2989.127,"body":"I got a good one for you in number three,"},{"speaker":"This is what Deming said","startTime":2986.147,"endTime":2989.127,"body":"a manager of people understands that"},{"speaker":"This is what Deming said","startTime":2989.127,"endTime":2990.287,"body":"people are different from each other."},{"speaker":"This is what Deming said","startTime":2990.287,"endTime":2993.977,"body":"He tries to create for everybody"},{"speaker":"This is what Deming said","startTime":2990.287,"endTime":2993.977,"body":"interest and challenge, enjoy and work."},{"speaker":"This is what Deming said","startTime":2993.977,"endTime":2996.787,"body":"He tries to optimize the family"},{"speaker":"This is what Deming said","startTime":2993.977,"endTime":2996.787,"body":"background, education skills,"},{"speaker":"This is what Deming said","startTime":2996.917,"endTime":2998.207,"body":"hopes and abilities of everyone."},{"speaker":"This is what Deming said","startTime":2998.457,"endTime":2999.007,"body":"Wow."},{"speaker":"This is what Deming said","startTime":2999.017,"endTime":2999.857,"body":"That's fantastic."},{"speaker":"This is what Deming said","startTime":2999.857,"endTime":3001.777,"body":"I listen, who does that today though?"},{"speaker":"This is what Deming said","startTime":3001.807,"endTime":3004.347,"body":"Nobody, so this is where it"},{"speaker":"This is what Deming said","startTime":3001.807,"endTime":3004.347,"body":"breaks down for me today."},{"speaker":"This is what Deming said","startTime":3004.357,"endTime":3009.327,"body":"When people say, here's a team, how many"},{"speaker":"This is what Deming said","startTime":3004.357,"endTime":3009.327,"body":"resources do we have the human beings?"},{"speaker":"This is what Deming said","startTime":3009.697,"endTime":3012.497,"body":"So we're not going to go down that"},{"speaker":"This is what Deming said","startTime":3009.697,"endTime":3012.497,"body":"path today, but yeah, when you be"},{"speaker":"This is what Deming said","startTime":3012.497,"endTime":3016.262,"body":"little people to be like resources,"},{"speaker":"This is what Deming said","startTime":3012.497,"endTime":3016.262,"body":"And basically at the end of the day,"},{"speaker":"This is what Deming said","startTime":3016.322,"endTime":3018.622,"body":"a cell on a spreadsheet somewhere."},{"speaker":"This is what Deming said","startTime":3019.112,"endTime":3019.942,"body":"That's terrible."},{"speaker":"This is what Deming said","startTime":3020.132,"endTime":3023.662,"body":"You're not even looking at what they bring"},{"speaker":"This is what Deming said","startTime":3020.132,"endTime":3023.662,"body":"to the table, what their background is."},{"speaker":"This is what Deming said","startTime":3023.902,"endTime":3025.052,"body":"And so he's talking about that."},{"speaker":"This is what Deming said","startTime":3025.062,"endTime":3029.862,"body":"He's talking about managers caring for"},{"speaker":"This is what Deming said","startTime":3025.062,"endTime":3029.862,"body":"an individual at the individual level."},{"speaker":"This is what Deming said","startTime":3029.902,"endTime":3030.122,"body":"Yeah."},{"speaker":"This is what Deming said","startTime":3030.412,"endTime":3033.992,"body":"Rather than just basically bricks"},{"speaker":"This is what Deming said","startTime":3030.412,"endTime":3033.992,"body":"in a wall and everyone is different."},{"speaker":"This is what Deming said","startTime":3034.002,"endTime":3039.052,"body":"So again, I was a manager at a certain"},{"speaker":"This is what Deming said","startTime":3034.002,"endTime":3039.052,"body":"point in my career where I hired people."},{"speaker":"This is what Deming said","startTime":3039.302,"endTime":3041.992,"body":"they will ask you this, sand"},{"speaker":"This is what Deming said","startTime":3039.302,"endTime":3041.992,"body":"trap of a question of like,"},{"speaker":"This is what Deming said","startTime":3041.992,"endTime":3042.892,"body":"what's your management style?"},{"speaker":"This is what Deming said","startTime":3043.082,"endTime":3047.332,"body":"You're supposed to say like, whatever"},{"speaker":"This is what Deming said","startTime":3043.082,"endTime":3047.332,"body":"the person is, whatever they need"},{"speaker":"This is what Deming said","startTime":3047.742,"endTime":3051.242,"body":"my management style to be, I will"},{"speaker":"This is what Deming said","startTime":3047.742,"endTime":3051.242,"body":"tailor it to the person because the"},{"speaker":"This is what Deming said","startTime":3051.242,"endTime":3054.842,"body":"underpinning is that the person asking"},{"speaker":"This is what Deming said","startTime":3051.242,"endTime":3054.842,"body":"a question, maybe they don't understand"},{"speaker":"This is what Deming said","startTime":3054.842,"endTime":3056.372,"body":"truly why they're asking the question."},{"speaker":"This is what Deming said","startTime":3056.712,"endTime":3060.782,"body":"Maybe they aren't just asking you gotcha"},{"speaker":"This is what Deming said","startTime":3056.712,"endTime":3060.782,"body":"questions, but the underlying roots of"},{"speaker":"This is what Deming said","startTime":3060.782,"endTime":3063.332,"body":"that is every individual is different."},{"speaker":"This is what Deming said","startTime":3063.832,"endTime":3064.282,"body":"Correct."},{"speaker":"This is what Deming said","startTime":3064.402,"endTime":3067.912,"body":"So, when you're a manager, you have to"},{"speaker":"This is what Deming said","startTime":3064.402,"endTime":3067.912,"body":"understand and approach everyone like"},{"speaker":"This is what Deming said","startTime":3067.932,"endTime":3070.682,"body":"they're their own unique situation"},{"speaker":"This is what Deming said","startTime":3067.932,"endTime":3070.682,"body":"that you've never encountered before."},{"speaker":"This is what Deming said","startTime":3071.102,"endTime":3073.552,"body":"Maybe there's some similarities,"},{"speaker":"This is what Deming said","startTime":3071.102,"endTime":3073.552,"body":"and it's a little easier than you"},{"speaker":"This is what Deming said","startTime":3073.552,"endTime":3076.772,"body":"expected, but that's the way you"},{"speaker":"This is what Deming said","startTime":3073.552,"endTime":3076.772,"body":"have to approach every situation."},{"speaker":"This is what Deming said","startTime":3076.772,"endTime":3079.446,"body":"And like, At this point, I'm"},{"speaker":"This is what Deming said","startTime":3076.772,"endTime":3079.446,"body":"already, I'm only three bullets"},{"speaker":"This is what Deming said","startTime":3079.446,"endTime":3082.796,"body":"into whatever 14 and I'm already"},{"speaker":"This is what Deming said","startTime":3079.446,"endTime":3082.796,"body":"saying like this is a hard job."},{"speaker":"This is what Deming said","startTime":3083.276,"endTime":3084.246,"body":"It is a hard job."},{"speaker":"This is what Deming said","startTime":3084.416,"endTime":3088.156,"body":", because at the end of the day,"},{"speaker":"This is what Deming said","startTime":3084.416,"endTime":3088.156,"body":"people just simply, stratify"},{"speaker":"This is what Deming said","startTime":3088.406,"endTime":3089.416,"body":"people that they're hiring."},{"speaker":"This is what Deming said","startTime":3089.786,"endTime":3092.796,"body":"Developers, well, the developer has"},{"speaker":"This is what Deming said","startTime":3089.786,"endTime":3092.796,"body":"these hard skills and that's it."},{"speaker":"This is what Deming said","startTime":3093.196,"endTime":3095.446,"body":"But yeah, everyone's a unique individual."},{"speaker":"This is what Deming said","startTime":3095.446,"endTime":3096.856,"body":"They're dynamic human being."},{"speaker":"This is what Deming said","startTime":3096.886,"endTime":3100.116,"body":"So, Let me quickly move to the rest of"},{"speaker":"This is what Deming said","startTime":3096.886,"endTime":3100.116,"body":"these points so we don't get bogged down."},{"speaker":"This is what Deming said","startTime":3100.126,"endTime":3101.666,"body":"He's an unceasing learner."},{"speaker":"This is what Deming said","startTime":3101.676,"endTime":3103.306,"body":"He encourages his people to study."},{"speaker":"This is what Deming said","startTime":3103.626,"endTime":3106.356,"body":"He's a coach and a consul, not a judge."},{"speaker":"This is what Deming said","startTime":3106.406,"endTime":3107.926,"body":"He understands a stable system."},{"speaker":"This is what Deming said","startTime":3107.936,"endTime":3110.786,"body":"He understands the interaction between"},{"speaker":"This is what Deming said","startTime":3107.936,"endTime":3110.786,"body":"people and the circumstances in which"},{"speaker":"This is what Deming said","startTime":3110.786,"endTime":3114.616,"body":"they work and paraphrasing some of this"},{"speaker":"This is what Deming said","startTime":3110.786,"endTime":3114.616,"body":"got your reactions to any of those."},{"speaker":"This is what Deming said","startTime":3114.866,"endTime":3119.056,"body":"The only reaction I have to this"},{"speaker":"This is what Deming said","startTime":3114.866,"endTime":3119.056,"body":"is yes, yes, yes, that, but also"},{"speaker":"This is what Deming said","startTime":3119.236,"endTime":3122.016,"body":"some of the newer, models that"},{"speaker":"This is what Deming said","startTime":3119.236,"endTime":3122.016,"body":"people are throwing out there."},{"speaker":"This is what Deming said","startTime":3122.266,"endTime":3123.386,"body":"Basically is this stuff."},{"speaker":"This is what Deming said","startTime":3123.416,"endTime":3124.056,"body":"It's this."},{"speaker":"This is what Deming said","startTime":3124.126,"endTime":3124.586,"body":"Yeah, right."},{"speaker":"This is what Deming said","startTime":3124.626,"endTime":3124.856,"body":"Yeah."},{"speaker":"This is what Deming said","startTime":3124.866,"endTime":3125.036,"body":"Right."},{"speaker":"This is what Deming said","startTime":3125.036,"endTime":3129.596,"body":"Yeah We put new terms on them because"},{"speaker":"This is what Deming said","startTime":3125.036,"endTime":3129.596,"body":"that's the way to sell books  it's"},{"speaker":"This is what Deming said","startTime":3129.596,"endTime":3133.406,"body":"this I mean this very little new that's"},{"speaker":"This is what Deming said","startTime":3129.596,"endTime":3133.406,"body":"not that's not introduced in this list"},{"speaker":"This is what Deming said","startTime":3133.416,"endTime":3136.696,"body":"So the next one is one where we"},{"speaker":"This is what Deming said","startTime":3133.416,"endTime":3136.696,"body":"should talk about for a second"},{"speaker":"This is what Deming said","startTime":3136.696,"endTime":3141.166,"body":"because he says he has three sources"},{"speaker":"This is what Deming said","startTime":3136.696,"endTime":3141.166,"body":"of power number one authority of"},{"speaker":"This is what Deming said","startTime":3141.166,"endTime":3144.056,"body":"office We need no explanation."},{"speaker":"This is what Deming said","startTime":3144.056,"endTime":3149.631,"body":"Yeah given number two knowledge number"},{"speaker":"This is what Deming said","startTime":3144.056,"endTime":3149.631,"body":"three personality and persuasive power You"},{"speaker":"This is what Deming said","startTime":3149.881,"endTime":3150.401,"body":"Wow."},{"speaker":"This is what Deming said","startTime":3150.521,"endTime":3152.981,"body":"So, okay, let's just talk"},{"speaker":"This is what Deming said","startTime":3150.521,"endTime":3152.981,"body":"about the second and the third."},{"speaker":"This is what Deming said","startTime":3153.041,"endTime":3153.321,"body":"Sure."},{"speaker":"This is what Deming said","startTime":3153.461,"endTime":3153.781,"body":"Right?"},{"speaker":"This is what Deming said","startTime":3154.021,"endTime":3154.681,"body":"Knowledge."},{"speaker":"This is what Deming said","startTime":3154.721,"endTime":3158.511,"body":"So the person that you're hiring"},{"speaker":"This is what Deming said","startTime":3154.721,"endTime":3158.511,"body":"is supposed to trust you, that"},{"speaker":"This is what Deming said","startTime":3158.531,"endTime":3159.961,"body":"you can be there for them."},{"speaker":"This is what Deming said","startTime":3160.181,"endTime":3163.211,"body":"If you don't have the knowledge,"},{"speaker":"This is what Deming said","startTime":3160.181,"endTime":3163.211,"body":"how are they going to do that?"},{"speaker":"This is what Deming said","startTime":3163.461,"endTime":3166.971,"body":"the knowledge doesn't necessarily mean"},{"speaker":"This is what Deming said","startTime":3163.461,"endTime":3166.971,"body":"technical knowledge here either, right?"},{"speaker":"This is what Deming said","startTime":3167.011,"endTime":3169.171,"body":"Sometimes it can be, but not always."},{"speaker":"This is what Deming said","startTime":3169.541,"endTime":3174.741,"body":"It's about how to succeed in the"},{"speaker":"This is what Deming said","startTime":3169.541,"endTime":3174.741,"body":"organization in that specific role, Given"},{"speaker":"This is what Deming said","startTime":3174.741,"endTime":3177.021,"body":"what they bring to the table, right?"},{"speaker":"This is what Deming said","startTime":3177.091,"endTime":3177.301,"body":"Yeah."},{"speaker":"This is what Deming said","startTime":3177.551,"endTime":3179.211,"body":"And then the, what was"},{"speaker":"This is what Deming said","startTime":3177.551,"endTime":3179.211,"body":"the third one again?"},{"speaker":"This is what Deming said","startTime":3179.271,"endTime":3181.911,"body":"The third one was personality,"},{"speaker":"This is what Deming said","startTime":3179.271,"endTime":3181.911,"body":"persuasive power, and tact."},{"speaker":"This is what Deming said","startTime":3181.931,"endTime":3188.081,"body":"Tact, I haven't seen very much of, I have"},{"speaker":"This is what Deming said","startTime":3181.931,"endTime":3188.081,"body":"seen more directive, approaches, I'm your"},{"speaker":"This is what Deming said","startTime":3188.081,"endTime":3189.871,"body":"boss, here's how I like to work this way."},{"speaker":"This is what Deming said","startTime":3189.941,"endTime":3194.046,"body":"the higher you go in the organization,"},{"speaker":"This is what Deming said","startTime":3189.941,"endTime":3194.046,"body":"the more refined a level of tact is."},{"speaker":"This is what Deming said","startTime":3194.326,"endTime":3199.516,"body":"should be yeah, but what I've seen"},{"speaker":"This is what Deming said","startTime":3194.326,"endTime":3199.516,"body":"in real life is not that as much so"},{"speaker":"This is what Deming said","startTime":3199.516,"endTime":3202.636,"body":"yeah, definitely that that's something"},{"speaker":"This is what Deming said","startTime":3199.516,"endTime":3202.636,"body":"that I think people can learn from"},{"speaker":"This is what Deming said","startTime":3202.886,"endTime":3207.446,"body":"A successful manager of people develops"},{"speaker":"This is what Deming said","startTime":3202.886,"endTime":3207.446,"body":"numbers two and three the ones we just"},{"speaker":"This is what Deming said","startTime":3207.446,"endTime":3211.336,"body":"talked about, he does not rely on number"},{"speaker":"This is what Deming said","startTime":3207.446,"endTime":3211.336,"body":"one, which is the authority of office He"},{"speaker":"This is what Deming said","startTime":3211.336,"endTime":3215.666,"body":"has nevertheless obligation to use number"},{"speaker":"This is what Deming said","startTime":3211.336,"endTime":3215.666,"body":"one as a source of power enables him to"},{"speaker":"This is what Deming said","startTime":3215.666,"endTime":3221.016,"body":"change the process To bring improvement"},{"speaker":"This is what Deming said","startTime":3215.666,"endTime":3221.016,"body":"Which is to reduce variation in output."},{"speaker":"This is what Deming said","startTime":3221.266,"endTime":3225.166,"body":"So again, like you, you do have those"},{"speaker":"This is what Deming said","startTime":3221.266,"endTime":3225.166,"body":"three different sources of power."},{"speaker":"This is what Deming said","startTime":3225.416,"endTime":3229.006,"body":"And the first one, which is"},{"speaker":"This is what Deming said","startTime":3225.416,"endTime":3229.006,"body":"again, the one, that the less"},{"speaker":"This is what Deming said","startTime":3229.006,"endTime":3232.606,"body":"effectual manager will lean on."},{"speaker":"This is what Deming said","startTime":3232.976,"endTime":3235.306,"body":"That is the one you should be"},{"speaker":"This is what Deming said","startTime":3232.976,"endTime":3235.306,"body":"leaning on to change the system."},{"speaker":"This is what Deming said","startTime":3235.536,"endTime":3235.986,"body":"Right."},{"speaker":"This is what Deming said","startTime":3236.126,"endTime":3237.026,"body":"Absolutely true."},{"speaker":"This is what Deming said","startTime":3237.146,"endTime":3237.896,"body":"That's interesting."},{"speaker":"This is what Deming said","startTime":3237.896,"endTime":3240.706,"body":"Yeah, but again, you don't"},{"speaker":"This is what Deming said","startTime":3237.896,"endTime":3240.706,"body":"really see that very often."},{"speaker":"This is what Deming said","startTime":3240.906,"endTime":3241.176,"body":"Okay."},{"speaker":"This is what Deming said","startTime":3241.176,"endTime":3242.966,"body":"Number eight, he'll"},{"speaker":"This is what Deming said","startTime":3241.176,"endTime":3242.966,"body":"study the results with."},{"speaker":"This is what Deming said","startTime":3243.191,"endTime":3246.231,"body":"Aim to improve his performance"},{"speaker":"This is what Deming said","startTime":3243.191,"endTime":3246.231,"body":"as a manager of people."},{"speaker":"This is what Deming said","startTime":3246.481,"endTime":3250.711,"body":"Interesting, he'll try to discover"},{"speaker":"This is what Deming said","startTime":3246.481,"endTime":3250.711,"body":"who, if anybody is outside the"},{"speaker":"This is what Deming said","startTime":3250.711,"endTime":3252.451,"body":"system and in need of special help."},{"speaker":"This is what Deming said","startTime":3252.451,"endTime":3255.321,"body":"So again, we talked about"},{"speaker":"This is what Deming said","startTime":3252.451,"endTime":3255.321,"body":"their common causes for issues"},{"speaker":"This is what Deming said","startTime":3255.341,"endTime":3256.311,"body":"and there are special causes."},{"speaker":"This is what Deming said","startTime":3256.321,"endTime":3260.251,"body":"So they're looking for people that are"},{"speaker":"This is what Deming said","startTime":3256.321,"endTime":3260.251,"body":"outside of those common causes to see if."},{"speaker":"This is what Deming said","startTime":3260.546,"endTime":3261.496,"body":"Anyone needs help."},{"speaker":"This is what Deming said","startTime":3261.806,"endTime":3266.116,"body":"And again, this is like the"},{"speaker":"This is what Deming said","startTime":3261.806,"endTime":3266.116,"body":"Kanban Andon on pull the cord."},{"speaker":"This is what Deming said","startTime":3266.166,"endTime":3267.236,"body":"You need special help."},{"speaker":"This is what Deming said","startTime":3267.536,"endTime":3270.436,"body":"I think the whole ethos here,"},{"speaker":"This is what Deming said","startTime":3267.536,"endTime":3270.436,"body":"making sure you take care of the"},{"speaker":"This is what Deming said","startTime":3270.436,"endTime":3273.856,"body":"special causes before they become"},{"speaker":"This is what Deming said","startTime":3270.436,"endTime":3273.856,"body":"common causes is very interesting."},{"speaker":"This is what Deming said","startTime":3274.106,"endTime":3276.606,"body":"number 10, he creates trust,"},{"speaker":"This is what Deming said","startTime":3274.106,"endTime":3276.606,"body":"creates an environment that"},{"speaker":"This is what Deming said","startTime":3276.606,"endTime":3278.276,"body":"encourages freedom and innovation."},{"speaker":"This is what Deming said","startTime":3278.546,"endTime":3281.256,"body":"Number 11, he does not expect perfection."},{"speaker":"This is what Deming said","startTime":3281.266,"endTime":3283.596,"body":"Number 12, listens and learns"},{"speaker":"This is what Deming said","startTime":3281.266,"endTime":3283.596,"body":"without passing judgment"},{"speaker":"This is what Deming said","startTime":3283.606,"endTime":3286.136,"body":"All kinds of common sense"},{"speaker":"This is what Deming said","startTime":3283.606,"endTime":3286.136,"body":"to you and I, you know."},{"speaker":"This is what Deming said","startTime":3286.306,"endTime":3286.626,"body":"Yep."},{"speaker":"This is what Deming said","startTime":3286.706,"endTime":3288.116,"body":"Absolutely agree there."},{"speaker":"This is what Deming said","startTime":3288.626,"endTime":3292.736,"body":"In that time he wrote about this"},{"speaker":"This is what Deming said","startTime":3288.626,"endTime":3292.736,"body":"in the masculine terms, right?"},{"speaker":"This is what Deming said","startTime":3293.061,"endTime":3297.441,"body":"But he means he, she, and number 13,"},{"speaker":"This is what Deming said","startTime":3293.061,"endTime":3297.441,"body":"he will hold an informal unhurried"},{"speaker":"This is what Deming said","startTime":3297.481,"endTime":3299.961,"body":"conversation with every one of his"},{"speaker":"This is what Deming said","startTime":3297.481,"endTime":3299.961,"body":"people at least once a year, not"},{"speaker":"This is what Deming said","startTime":3299.961,"endTime":3301.341,"body":"for judgment, merely to listen."},{"speaker":"This is what Deming said","startTime":3301.541,"endTime":3303.691,"body":"The purpose would be development"},{"speaker":"This is what Deming said","startTime":3301.541,"endTime":3303.691,"body":"of understanding of his people,"},{"speaker":"This is what Deming said","startTime":3303.811,"endTime":3304.981,"body":"their aims, hopes, fears."},{"speaker":"This is what Deming said","startTime":3305.161,"endTime":3307.031,"body":"The meeting will be"},{"speaker":"This is what Deming said","startTime":3305.161,"endTime":3307.031,"body":"spontaneous, not planned ahead."},{"speaker":"This is what Deming said","startTime":3307.281,"endTime":3308.601,"body":"I mean, this is called coaching, right?"},{"speaker":"This is what Deming said","startTime":3308.901,"endTime":3309.991,"body":"This, this absolutely is."},{"speaker":"This is what Deming said","startTime":3309.991,"endTime":3312.891,"body":"And the year is really the one"},{"speaker":"This is what Deming said","startTime":3309.991,"endTime":3312.891,"body":"year that he mentions is in"},{"speaker":"This is what Deming said","startTime":3312.891,"endTime":3314.621,"body":"the context of manufacturing."},{"speaker":"This is what Deming said","startTime":3314.921,"endTime":3317.791,"body":"So today in today's world is"},{"speaker":"This is what Deming said","startTime":3314.921,"endTime":3317.791,"body":"obviously a lot more frequent."},{"speaker":"This is what Deming said","startTime":3318.091,"endTime":3320.411,"body":"The interesting thing is"},{"speaker":"This is what Deming said","startTime":3318.091,"endTime":3320.411,"body":"that last bit for me, right?"},{"speaker":"This is what Deming said","startTime":3320.411,"endTime":3325.691,"body":"This is not, Oh yeah, you're Annual"},{"speaker":"This is what Deming said","startTime":3320.411,"endTime":3325.691,"body":"performance review is on this date, right?"},{"speaker":"This is what Deming said","startTime":3325.791,"endTime":3328.881,"body":"This is about, Hey, let's"},{"speaker":"This is what Deming said","startTime":3325.791,"endTime":3328.881,"body":"pull up and talk about stuff."},{"speaker":"This is what Deming said","startTime":3328.941,"endTime":3329.481,"body":"How are you doing?"},{"speaker":"This is what Deming said","startTime":3329.531,"endTime":3332.431,"body":". There's nothing to do with, , oh,"},{"speaker":"This is what Deming said","startTime":3329.531,"endTime":3332.431,"body":"there's an event that happened for"},{"speaker":"This is what Deming said","startTime":3332.431,"endTime":3333.961,"body":"which you need to have the meeting."},{"speaker":"This is what Deming said","startTime":3333.961,"endTime":3334.151,"body":"No."},{"speaker":"This is what Deming said","startTime":3334.481,"endTime":3335.921,"body":"This is just a spontaneous meeting."},{"speaker":"This is what Deming said","startTime":3335.921,"endTime":3337.991,"body":"Tap on someone's shoulder"},{"speaker":"This is what Deming said","startTime":3335.921,"endTime":3337.991,"body":"or virtual shoulder."},{"speaker":"This is what Deming said","startTime":3338.101,"endTime":3340.621,"body":"I mean, this is going to launch"},{"speaker":"This is what Deming said","startTime":3338.101,"endTime":3340.621,"body":"with your people on a normal basis."},{"speaker":"This is what Deming said","startTime":3340.881,"endTime":3345.731,"body":"This is having one with no, no"},{"speaker":"This is what Deming said","startTime":3340.881,"endTime":3345.731,"body":"preconceived agenda other than"},{"speaker":"This is what Deming said","startTime":3345.741,"endTime":3347.221,"body":"just, Hey, let's, let's talk."},{"speaker":"This is what Deming said","startTime":3347.231,"endTime":3349.721,"body":"And again, like people might be"},{"speaker":"This is what Deming said","startTime":3347.231,"endTime":3349.721,"body":"listening to this and say like, well,"},{"speaker":"This is what Deming said","startTime":3349.721,"endTime":3353.531,"body":"I have one on ones or whatever, but if"},{"speaker":"This is what Deming said","startTime":3349.721,"endTime":3353.531,"body":"you're one on ones are just like status"},{"speaker":"This is what Deming said","startTime":3353.611,"endTime":3357.061,"body":"reporting sessions or like sessions"},{"speaker":"This is what Deming said","startTime":3353.611,"endTime":3357.061,"body":"for your boss to tell you how terrible"},{"speaker":"This is what Deming said","startTime":3357.061,"endTime":3360.081,"body":"you did this week or whatever, to say"},{"speaker":"This is what Deming said","startTime":3357.061,"endTime":3360.081,"body":"like, I don't like when you said this"},{"speaker":"This is what Deming said","startTime":3360.081,"endTime":3363.391,"body":"thing or whatever this is not, you're"},{"speaker":"This is what Deming said","startTime":3360.081,"endTime":3363.391,"body":"not, this is not, yeah, that's not it."},{"speaker":"This is what Deming said","startTime":3363.421,"endTime":3364.101,"body":"Exactly."},{"speaker":"This is what Deming said","startTime":3364.111,"endTime":3364.431,"body":"Yep."},{"speaker":"This is what Deming said","startTime":3364.681,"endTime":3367.601,"body":"and then, the last one in this category,"},{"speaker":"This is what Deming said","startTime":3364.681,"endTime":3367.601,"body":"he understands the benefits of cooperation"},{"speaker":"This is what Deming said","startTime":3367.601,"endTime":3371.221,"body":"and the losses from competition"},{"speaker":"This is what Deming said","startTime":3367.601,"endTime":3371.221,"body":"between people and between groups."},{"speaker":"This is what Deming said","startTime":3371.561,"endTime":3374.401,"body":"So again, they're aware"},{"speaker":"This is what Deming said","startTime":3371.561,"endTime":3374.401,"body":"of that system works."},{"speaker":"This is what Deming said","startTime":3374.511,"endTime":3375.101,"body":"Exactly."},{"speaker":"This is what Deming said","startTime":3375.101,"endTime":3375.331,"body":"Yeah."},{"speaker":"This is what Deming said","startTime":3375.331,"endTime":3378.711,"body":"And then not let the the people"},{"speaker":"This is what Deming said","startTime":3375.331,"endTime":3378.711,"body":"that they're supervising  fall"},{"speaker":"This is what Deming said","startTime":3378.711,"endTime":3380.361,"body":"victim of the machine, right?"},{"speaker":"This is what Deming said","startTime":3380.401,"endTime":3380.621,"body":"Yeah."},{"speaker":"This is what Deming said","startTime":3380.621,"endTime":3380.911,"body":"Yeah."},{"speaker":"This is what Deming said","startTime":3381.021,"endTime":3381.231,"body":"Yeah."},{"speaker":"This is what Deming said","startTime":3381.481,"endTime":3381.811,"body":"Yeah."},{"speaker":"This is what Deming said","startTime":3381.831,"endTime":3383.371,"body":"I mean, that's a different class of."},{"speaker":"This is what Deming said","startTime":3383.596,"endTime":3387.746,"body":"Manager, one that is a rare breed,"},{"speaker":"This is what Deming said","startTime":3383.596,"endTime":3387.746,"body":"unfortunately, and it's even out of"},{"speaker":"This is what Deming said","startTime":3387.756,"endTime":3392.236,"body":"all these bullet points, even in the"},{"speaker":"This is what Deming said","startTime":3387.756,"endTime":3392.236,"body":"transformed book now that I'm seeing  the"},{"speaker":"This is what Deming said","startTime":3392.236,"endTime":3396.766,"body":"broad breadth of all these bullet points,"},{"speaker":"This is what Deming said","startTime":3392.236,"endTime":3396.766,"body":"I have to say I would  like to go back to"},{"speaker":"This is what Deming said","startTime":3396.766,"endTime":3401.756,"body":"the podcast we did on transformed, because"},{"speaker":"This is what Deming said","startTime":3396.766,"endTime":3401.756,"body":"I think that , the responsibilities in"},{"speaker":"This is what Deming said","startTime":3401.756,"endTime":3403.606,"body":"that book only scratched the surface."},{"speaker":"This is what Deming said","startTime":3403.816,"endTime":3404.986,"body":"I think these are way deeper."},{"speaker":"This is what Deming said","startTime":3405.236,"endTime":3409.066,"body":"They're deeper, but I think they're"},{"speaker":"This is what Deming said","startTime":3405.236,"endTime":3409.066,"body":"also more encompassing, broader."},{"speaker":"This is what Deming said","startTime":3409.146,"endTime":3409.556,"body":"I don't know."},{"speaker":"This is what Deming said","startTime":3409.946,"endTime":3410.946,"body":"They're broader and deeper."},{"speaker":"This is what Deming said","startTime":3410.956,"endTime":3413.726,"body":"Yeah, they're wider and deeper."},{"speaker":"This is what Deming said","startTime":3413.726,"endTime":3415.166,"body":"Yeah, exactly."},{"speaker":"This is what Deming said","startTime":3415.196,"endTime":3415.376,"body":"Yeah."},{"speaker":"This is what Deming said","startTime":3415.926,"endTime":3420.146,"body":"So he says, is the company hampering"},{"speaker":"This is what Deming said","startTime":3415.926,"endTime":3420.146,"body":"itself by mismanagement of people?"},{"speaker":"This is what Deming said","startTime":3420.166,"endTime":3423.686,"body":"That's a bolded question in this"},{"speaker":"This is what Deming said","startTime":3420.166,"endTime":3423.686,"body":"chapter, the management of people"},{"speaker":"This is what Deming said","startTime":3423.686,"endTime":3426.996,"body":"chapter that we're on, and he says"},{"speaker":"This is what Deming said","startTime":3423.686,"endTime":3426.996,"body":"the full capability of the people"},{"speaker":"This is what Deming said","startTime":3426.996,"endTime":3429.866,"body":"in the company, working together,"},{"speaker":"This is what Deming said","startTime":3426.996,"endTime":3429.866,"body":"working with, and for each other."},{"speaker":"This is what Deming said","startTime":3429.881,"endTime":3433.471,"body":"May be expressed as, and he gives a"},{"speaker":"This is what Deming said","startTime":3433.471,"endTime":3435.461,"body":"formula and I'll, I'll"},{"speaker":"This is what Deming said","startTime":3433.471,"endTime":3435.461,"body":"show this on the screen."},{"speaker":"This is what Deming said","startTime":3435.711,"endTime":3438.091,"body":"There it is, Brian, right"},{"speaker":"This is what Deming said","startTime":3435.711,"endTime":3438.091,"body":"there, editing Brian on page 90."},{"speaker":"This is what Deming said","startTime":3438.091,"endTime":3439.121,"body":"The math, it hurts!"},{"speaker":"This is what Deming said","startTime":3439.221,"endTime":3443.161,"body":"And it is a function of the"},{"speaker":"This is what Deming said","startTime":3439.221,"endTime":3443.161,"body":"top line of individuals."},{"speaker":"This is what Deming said","startTime":3443.161,"endTime":3447.751,"body":"The top line is a sum of the individual's"},{"speaker":"This is what Deming said","startTime":3443.161,"endTime":3447.751,"body":"abilities of the people in the company."},{"speaker":"This is what Deming said","startTime":3448.151,"endTime":3448.531,"body":"Right?"},{"speaker":"This is what Deming said","startTime":3448.691,"endTime":3451.181,"body":"Parentheses denote"},{"speaker":"This is what Deming said","startTime":3448.691,"endTime":3451.181,"body":"interactions between people."},{"speaker":"This is what Deming said","startTime":3451.431,"endTime":3451.731,"body":"Right?"},{"speaker":"This is what Deming said","startTime":3451.781,"endTime":3456.101,"body":"And then, an interaction may be"},{"speaker":"This is what Deming said","startTime":3451.781,"endTime":3456.101,"body":"negative or zero or positive, right?"},{"speaker":"This is what Deming said","startTime":3456.111,"endTime":3458.801,"body":"So this is the sum of all the individuals."},{"speaker":"This is what Deming said","startTime":3459.051,"endTime":3460.231,"body":"And the interactions,"},{"speaker":"This is what Deming said","startTime":3460.731,"endTime":3464.621,"body":"which is again, another principle"},{"speaker":"This is what Deming said","startTime":3460.731,"endTime":3464.621,"body":"that's again, like hidden"},{"speaker":"This is what Deming said","startTime":3464.621,"endTime":3466.981,"body":"Oh, Oh, this is dreamt up."},{"speaker":"This is what Deming said","startTime":3467.161,"endTime":3470.771,"body":"I went to a ski resort and I just figured"},{"speaker":"This is what Deming said","startTime":3467.161,"endTime":3470.771,"body":"out like from scratch that this was not"},{"speaker":"This is what Deming said","startTime":3470.961,"endTime":3474.691,"body":"like, this is, it's not a thing that"},{"speaker":"This is what Deming said","startTime":3470.961,"endTime":3474.691,"body":"was just like invented out of the air."},{"speaker":"This is what Deming said","startTime":3474.891,"endTime":3477.371,"body":"There is documentation"},{"speaker":"This is what Deming said","startTime":3474.891,"endTime":3477.371,"body":"that this is a thing."},{"speaker":"This is what Deming said","startTime":3477.371,"endTime":3478.551,"body":"This is how it's done again."},{"speaker":"This is what Deming said","startTime":3478.551,"endTime":3482.031,"body":"This is all based on research and"},{"speaker":"This is what Deming said","startTime":3478.551,"endTime":3482.031,"body":"work done in the fifties and before."},{"speaker":"This is what Deming said","startTime":3482.191,"endTime":3484.531,"body":"And this is some of this stuff"},{"speaker":"This is what Deming said","startTime":3482.191,"endTime":3484.531,"body":"is like based on a short, which"},{"speaker":"This is what Deming said","startTime":3484.531,"endTime":3485.571,"body":"he talks about later in the book."},{"speaker":"This is what Deming said","startTime":3485.651,"endTime":3490.041,"body":"So it's even like earlier than that,"},{"speaker":"This is what Deming said","startTime":3485.651,"endTime":3490.041,"body":"that these concepts have evolved."},{"speaker":"This is what Deming said","startTime":3490.251,"endTime":3494.781,"body":"He says, why is it that a company"},{"speaker":"This is what Deming said","startTime":3490.251,"endTime":3494.781,"body":"as a whole may be less than the sum"},{"speaker":"This is what Deming said","startTime":3494.851,"endTime":3499.501,"body":"of the individual abilities, the"},{"speaker":"This is what Deming said","startTime":3494.851,"endTime":3499.501,"body":"abilities of the individuals, right?"},{"speaker":"This is what Deming said","startTime":3499.751,"endTime":3503.721,"body":"If you look at this formula of individuals"},{"speaker":"This is what Deming said","startTime":3499.751,"endTime":3503.721,"body":"and interactions, the funny thing about"},{"speaker":"This is what Deming said","startTime":3503.721,"endTime":3507.001,"body":"this is that he doesn't really state"},{"speaker":"This is what Deming said","startTime":3503.721,"endTime":3507.001,"body":"this in here, but as soon as I saw that"},{"speaker":"This is what Deming said","startTime":3507.001,"endTime":3512.121,"body":"formula, I said like, Oh, well, you"},{"speaker":"This is what Deming said","startTime":3507.001,"endTime":3512.121,"body":"should have, you should break up your"},{"speaker":"This is what Deming said","startTime":3512.121,"endTime":3517.071,"body":"individuals and interactions into smaller"},{"speaker":"This is what Deming said","startTime":3512.121,"endTime":3517.071,"body":"segments so that the individuals don't"},{"speaker":"This is what Deming said","startTime":3517.081,"endTime":3519.401,"body":"need that many interactions to succeed."},{"speaker":"This is what Deming said","startTime":3519.401,"endTime":3522.231,"body":"The number of interactions"},{"speaker":"This is what Deming said","startTime":3519.401,"endTime":3522.231,"body":"is a load, right?"},{"speaker":"This is what Deming said","startTime":3522.311,"endTime":3522.571,"body":"Yes."},{"speaker":"This is what Deming said","startTime":3522.801,"endTime":3524.731,"body":"The higher number, the higher the number."},{"speaker":"This is what Deming said","startTime":3524.786,"endTime":3524.997,"body":"The worst."},{"speaker":"This is what Deming said","startTime":3524.997,"endTime":3525.208,"body":"The worst."},{"speaker":"This is what Deming said","startTime":3525.208,"endTime":3525.419,"body":"The worst."},{"speaker":"This is what Deming said","startTime":3525.419,"endTime":3525.629,"body":"The worst."},{"speaker":"This is what Deming said","startTime":3525.629,"endTime":3525.84,"body":"The worst."},{"speaker":"This is what Deming said","startTime":3525.84,"endTime":3526.051,"body":"The worst."},{"speaker":"This is what Deming said","startTime":3526.051,"endTime":3526.986,"body":"The overall picture."},{"speaker":"This is what Deming said","startTime":3526.986,"endTime":3529.586,"body":"It's the whole cognitive"},{"speaker":"This is what Deming said","startTime":3526.986,"endTime":3529.586,"body":"load podcast that we did."},{"speaker":"This is what Deming said","startTime":3529.796,"endTime":3529.986,"body":"Yeah."},{"speaker":"This is what Deming said","startTime":3529.996,"endTime":3531.396,"body":"This is this is this whole section."},{"speaker":"This is what Deming said","startTime":3531.646,"endTime":3533.116,"body":"That picture is great."},{"speaker":"This is what Deming said","startTime":3533.116,"endTime":3540.026,"body":"So, arguing Agile 175 was why you"},{"speaker":"This is what Deming said","startTime":3533.116,"endTime":3540.026,"body":"need to make space to learn cognitive"},{"speaker":"This is what Deming said","startTime":3540.026,"endTime":3541.436,"body":"load in Agile software development."},{"speaker":"This is what Deming said","startTime":3541.586,"endTime":3543.816,"body":"We probably should just"},{"speaker":"This is what Deming said","startTime":3541.586,"endTime":3543.816,"body":"call that cognitive load in"},{"speaker":"This is what Deming said","startTime":3543.816,"endTime":3544.756,"body":"Agile software development."},{"speaker":"This is what Deming said","startTime":3544.806,"endTime":3546.566,"body":"That's a long title, I do have to say."},{"speaker":"This is what Deming said","startTime":3547.796,"endTime":3548.256,"body":"How long is it?"},{"speaker":"This is what Deming said","startTime":3548.306,"endTime":3549.451,"body":"30?"},{"speaker":"This is what Deming said","startTime":3549.451,"endTime":3549.736,"body":"34 minutes?"},{"speaker":"This is what Deming said","startTime":3549.746,"endTime":3551.026,"body":"It's only 34 minutes?"},{"speaker":"This is what Deming said","startTime":3551.026,"endTime":3552.326,"body":"That's Amazing."},{"speaker":"This is what Deming said","startTime":3552.326,"endTime":3555.696,"body":"That, that podcast, it"},{"speaker":"This is what Deming said","startTime":3552.326,"endTime":3555.696,"body":"was only 30 minutes."},{"speaker":"This is what Deming said","startTime":3556.116,"endTime":3557.646,"body":"I highly recommend."},{"speaker":"This is what Deming said","startTime":3557.756,"endTime":3561.106,"body":"And also I'm biased here,"},{"speaker":"This is what Deming said","startTime":3557.756,"endTime":3561.106,"body":"but also arguing agile 175."},{"speaker":"This is what Deming said","startTime":3561.356,"endTime":3563.096,"body":"how many different teams can you be on?"},{"speaker":"This is what Deming said","startTime":3563.106,"endTime":3564.606,"body":"How many different people"},{"speaker":"This is what Deming said","startTime":3563.106,"endTime":3564.606,"body":"can be on your team?"},{"speaker":"This is what Deming said","startTime":3564.606,"endTime":3567.786,"body":"How many different, whatever,"},{"speaker":"This is what Deming said","startTime":3564.606,"endTime":3567.786,"body":"like there is a cognitive load."},{"speaker":"This is what Deming said","startTime":3567.916,"endTime":3569.706,"body":"even if you have A small size team."},{"speaker":"This is what Deming said","startTime":3569.766,"endTime":3570.666,"body":"Three, four people."},{"speaker":"This is what Deming said","startTime":3570.786,"endTime":3571.086,"body":"Right."},{"speaker":"This is what Deming said","startTime":3571.336,"endTime":3571.696,"body":"Okay."},{"speaker":"This is what Deming said","startTime":3571.696,"endTime":3576.796,"body":"Well, on a regular basis, do you have to"},{"speaker":"This is what Deming said","startTime":3571.696,"endTime":3576.796,"body":"interact with like another team to do QA"},{"speaker":"This is what Deming said","startTime":3577.276,"endTime":3581.706,"body":"or another team to deploy your software,"},{"speaker":"This is what Deming said","startTime":3577.276,"endTime":3581.706,"body":"another a management team to do strategy"},{"speaker":"This is what Deming said","startTime":3581.706,"endTime":3585.366,"body":"with a, how many different customers,"},{"speaker":"This is what Deming said","startTime":3581.706,"endTime":3585.366,"body":"user per user personas do you have to"},{"speaker":"This is what Deming said","startTime":3585.366,"endTime":3587.106,"body":"interact with to, to demo yourself?"},{"speaker":"This is what Deming said","startTime":3587.106,"endTime":3589.716,"body":"We can start building this"},{"speaker":"This is what Deming said","startTime":3587.106,"endTime":3589.716,"body":"spiderweb and find out that like,"},{"speaker":"This is what Deming said","startTime":3589.746,"endTime":3593.436,"body":"even though your team's small, you"},{"speaker":"This is what Deming said","startTime":3589.746,"endTime":3593.436,"body":"still have a lot of vectors here."},{"speaker":"This is what Deming said","startTime":3593.686,"endTime":3594.076,"body":"Tons."},{"speaker":"This is what Deming said","startTime":3594.076,"endTime":3594.137,"body":"Yeah, absolutely."},{"speaker":"This is what Deming said","startTime":3594.137,"endTime":3594.531,"body":"Tons of interac."},{"speaker":"This is what Deming said","startTime":3594.781,"endTime":3595.261,"body":"To your people."},{"speaker":"This is what Deming said","startTime":3595.321,"endTime":3600.101,"body":"So, what we know just professionally,"},{"speaker":"This is what Deming said","startTime":3595.321,"endTime":3600.101,"body":"what we know about this individual's and"},{"speaker":"This is what Deming said","startTime":3600.101,"endTime":3602.181,"body":"interactions, it's hard enough to do that."},{"speaker":"This is what Deming said","startTime":3602.181,"endTime":3606.861,"body":"And then you introduce these tools"},{"speaker":"This is what Deming said","startTime":3602.181,"endTime":3606.861,"body":"and processes on top of that and"},{"speaker":"This is what Deming said","startTime":3606.861,"endTime":3608.511,"body":"you just compound this problem."},{"speaker":"This is what Deming said","startTime":3608.781,"endTime":3608.931,"body":"Sure."},{"speaker":"This is what Deming said","startTime":3609.011,"endTime":3610.061,"body":"times a million."},{"speaker":"This is what Deming said","startTime":3610.151,"endTime":3610.511,"body":"I don't know."},{"speaker":"This is what Deming said","startTime":3610.761,"endTime":3612.511,"body":"Statistically, that's"},{"speaker":"This is what Deming said","startTime":3610.761,"endTime":3612.511,"body":"a, that's a real number."},{"speaker":"This is what Deming said","startTime":3612.511,"endTime":3613.501,"body":"That's an approximation."},{"speaker":"This is what Deming said","startTime":3613.501,"endTime":3613.621,"body":"Yeah."},{"speaker":"This is what Deming said","startTime":3613.666,"endTime":3617.386,"body":"Yeah, absolutely."},{"speaker":"This is what Deming said","startTime":3617.416,"endTime":3620.906,"body":"So, I mean, he, he talked about"},{"speaker":"This is what Deming said","startTime":3617.416,"endTime":3620.906,"body":"this back in the fifties and"},{"speaker":"This is what Deming said","startTime":3620.906,"endTime":3623.186,"body":"was still doing this, right?"},{"speaker":"This is what Deming said","startTime":3623.196,"endTime":3626.636,"body":"Have putting people on multiple"},{"speaker":"This is what Deming said","startTime":3623.196,"endTime":3626.636,"body":"projects or product managers"},{"speaker":"This is what Deming said","startTime":3626.636,"endTime":3628.036,"body":"working on multiple products."},{"speaker":"This is what Deming said","startTime":3628.086,"endTime":3629.826,"body":"I mean, you name it, it's"},{"speaker":"This is what Deming said","startTime":3628.086,"endTime":3629.826,"body":"prevalent everywhere."},{"speaker":"This is what Deming said","startTime":3630.076,"endTime":3633.226,"body":"You know, one of management's main"},{"speaker":"This is what Deming said","startTime":3630.076,"endTime":3633.226,"body":"responsibilities is to know about"},{"speaker":"This is what Deming said","startTime":3633.226,"endTime":3635.326,"body":"the existence of interactions."},{"speaker":"This is what Deming said","startTime":3635.576,"endTime":3636.716,"body":"basically cognitive load."},{"speaker":"This is what Deming said","startTime":3636.966,"endTime":3641.636,"body":"And it was just, which is hilarious that"},{"speaker":"This is what Deming said","startTime":3636.966,"endTime":3641.636,"body":"that is on page 90 of this book, because"},{"speaker":"This is what Deming said","startTime":3641.886,"endTime":3645.346,"body":"I mean, I don't think I've ever worked"},{"speaker":"This is what Deming said","startTime":3641.886,"endTime":3645.346,"body":"in a single place where management, but"},{"speaker":"This is what Deming said","startTime":3645.346,"endTime":3650.806,"body":"what I think of as management really"},{"speaker":"This is what Deming said","startTime":3645.346,"endTime":3650.806,"body":"understood the effect of, the existence of"},{"speaker":"This is what Deming said","startTime":3650.866,"endTime":3655.496,"body":"interactions with regard to the way that"},{"speaker":"This is what Deming said","startTime":3650.866,"endTime":3655.496,"body":"people are interacting, maybe undermining"},{"speaker":"This is what Deming said","startTime":3655.496,"endTime":3657.116,"body":"their individual abilities and skills."},{"speaker":"This is what Deming said","startTime":3657.366,"endTime":3659.156,"body":"I've never come across"},{"speaker":"This is what Deming said","startTime":3657.366,"endTime":3659.156,"body":"that in corporate life."},{"speaker":"This is what Deming said","startTime":3659.156,"endTime":3660.026,"body":"Yeah, never, yeah."},{"speaker":"This is what Deming said","startTime":3660.026,"endTime":3661.966,"body":"People just don't, don't"},{"speaker":"This is what Deming said","startTime":3660.026,"endTime":3661.966,"body":"really give any credibility."},{"speaker":"This is what Deming said","startTime":3661.996,"endTime":3665.636,"body":"Only in like the agile coaching space"},{"speaker":"This is what Deming said","startTime":3661.996,"endTime":3665.636,"body":"have I even encountered people who"},{"speaker":"This is what Deming said","startTime":3665.636,"endTime":3669.286,"body":"want to figure out how to measure"},{"speaker":"This is what Deming said","startTime":3665.636,"endTime":3669.286,"body":"it and figure out how to improve it."},{"speaker":"This is what Deming said","startTime":3669.716,"endTime":3669.936,"body":"Yeah."},{"speaker":"This is what Deming said","startTime":3669.976,"endTime":3673.026,"body":"I mean, Deming said that"},{"speaker":"This is what Deming said","startTime":3669.976,"endTime":3673.026,"body":"a long, long time ago."},{"speaker":"This is what Deming said","startTime":3673.076,"endTime":3676.466,"body":"And, unfortunately it's fallen"},{"speaker":"This is what Deming said","startTime":3673.076,"endTime":3676.466,"body":"on deaf ears for the most part."},{"speaker":"This is what Deming said","startTime":3676.716,"endTime":3679.236,"body":"Well, what hasn't fallen"},{"speaker":"This is what Deming said","startTime":3676.716,"endTime":3679.236,"body":"on deaf ears is the"},{"speaker":"This is what Deming said","startTime":3679.236,"endTime":3679.766,"body":"plan."},{"speaker":"This is what Deming said","startTime":3679.766,"endTime":3684.516,"body":"Do study act cycle, which he points out"},{"speaker":"This is what Deming said","startTime":3679.766,"endTime":3684.516,"body":"in this book right here, I'll put the"},{"speaker":"This is what Deming said","startTime":3684.726,"endTime":3685.836,"body":"picture up on the screen right here."},{"speaker":"This is what Deming said","startTime":3685.836,"endTime":3686.896,"body":"It's on page 91."},{"speaker":"This is what Deming said","startTime":3687.146,"endTime":3688.356,"body":"the plan, do study act."},{"speaker":"This is what Deming said","startTime":3688.586,"endTime":3691.516,"body":"he says, step one is a"},{"speaker":"This is what Deming said","startTime":3688.586,"endTime":3691.516,"body":"foundation of the whole cycle."},{"speaker":"This is what Deming said","startTime":3691.706,"endTime":3693.426,"body":"Step one is a foundation"},{"speaker":"This is what Deming said","startTime":3691.706,"endTime":3693.426,"body":"of the whole cycle."},{"speaker":"This is what Deming said","startTime":3693.596,"endTime":3696.946,"body":"A hasty start may be ineffective,"},{"speaker":"This is what Deming said","startTime":3693.596,"endTime":3696.946,"body":"costly, and frustrating."},{"speaker":"This is what Deming said","startTime":3696.956,"endTime":3701.216,"body":"If people have a weakness to shortcut"},{"speaker":"This is what Deming said","startTime":3696.956,"endTime":3701.216,"body":"this step, which is to plan the"},{"speaker":"This is what Deming said","startTime":3701.216,"endTime":3704.096,"body":"change or test aimed at improvement."},{"speaker":"This is what Deming said","startTime":3704.346,"endTime":3708.516,"body":"The do is  carry out the change or"},{"speaker":"This is what Deming said","startTime":3704.346,"endTime":3708.516,"body":"the test, preferably on a small scale."},{"speaker":"This is what Deming said","startTime":3708.816,"endTime":3711.136,"body":"I hope you can see where"},{"speaker":"This is what Deming said","startTime":3708.816,"endTime":3711.136,"body":"we're going with this again."},{"speaker":"This is what Deming said","startTime":3711.136,"endTime":3713.426,"body":"And once again, lean"},{"speaker":"This is what Deming said","startTime":3711.136,"endTime":3713.426,"body":"startup MVP approach here."},{"speaker":"This is what Deming said","startTime":3713.706,"endTime":3715.826,"body":", study is the study, the results."},{"speaker":"This is what Deming said","startTime":3715.826,"endTime":3716.476,"body":"What did we learn?"},{"speaker":"This is what Deming said","startTime":3716.526,"endTime":3717.416,"body":"What went wrong?"},{"speaker":"This is what Deming said","startTime":3717.606,"endTime":3719.046,"body":"Actually understand the data."},{"speaker":"This is what Deming said","startTime":3719.546,"endTime":3721.456,"body":"This means you actually have"},{"speaker":"This is what Deming said","startTime":3719.546,"endTime":3721.456,"body":"to record and measure data."},{"speaker":"This is what Deming said","startTime":3721.686,"endTime":3724.996,"body":"this is different than just"},{"speaker":"This is what Deming said","startTime":3721.686,"endTime":3724.996,"body":"the step that's known as check."},{"speaker":"This is what Deming said","startTime":3725.026,"endTime":3726.046,"body":"It sure is."},{"speaker":"This is what Deming said","startTime":3726.086,"endTime":3729.946,"body":"Deming was, he was quite a sickler"},{"speaker":"This is what Deming said","startTime":3726.086,"endTime":3729.946,"body":"that, , about that he didn't like."},{"speaker":"This is what Deming said","startTime":3730.446,"endTime":3732.966,"body":"Calling it check because"},{"speaker":"This is what Deming said","startTime":3730.446,"endTime":3732.966,"body":"check didn't go deep enough."},{"speaker":"This is what Deming said","startTime":3733.026,"endTime":3733.446,"body":"Right."},{"speaker":"This is what Deming said","startTime":3733.536,"endTime":3735.426,"body":"Check sounds like you're not"},{"speaker":"This is what Deming said","startTime":3733.536,"endTime":3735.426,"body":"recording a lot of data or"},{"speaker":"This is what Deming said","startTime":3735.426,"endTime":3736.496,"body":"you're not taking it seriously."},{"speaker":"This is what Deming said","startTime":3736.836,"endTime":3741.496,"body":"And then act, adopt the change or abandon"},{"speaker":"This is what Deming said","startTime":3736.836,"endTime":3741.496,"body":"it or run through the cycle again."},{"speaker":"This is what Deming said","startTime":3741.596,"endTime":3744.606,"body":", if something seems off or you, have"},{"speaker":"This is what Deming said","startTime":3741.596,"endTime":3744.606,"body":"the idea that something needs to be"},{"speaker":"This is what Deming said","startTime":3744.606,"endTime":3748.306,"body":"changed, you go back into planning"},{"speaker":"This is what Deming said","startTime":3744.606,"endTime":3748.306,"body":"stage and you run the whole cycle again."},{"speaker":"This is what Deming said","startTime":3748.696,"endTime":3750.596,"body":"That's PDSA Plan, Do, Study, Act."},{"speaker":"This is what Deming said","startTime":3750.846,"endTime":3754.116,"body":"Yeah, so a lot of people have"},{"speaker":"This is what Deming said","startTime":3750.846,"endTime":3754.116,"body":"heard of the PDCA cycle, right?"},{"speaker":"This is what Deming said","startTime":3754.146,"endTime":3758.706,"body":"And they may be implementing it to"},{"speaker":"This is what Deming said","startTime":3754.146,"endTime":3758.706,"body":"various levels of effectiveness."},{"speaker":"This is what Deming said","startTime":3758.926,"endTime":3764.046,"body":"A lot of times what I've seen is the"},{"speaker":"This is what Deming said","startTime":3758.926,"endTime":3764.046,"body":"plan piece is short it's shorted."},{"speaker":"This is what Deming said","startTime":3764.046,"endTime":3765.286,"body":"They don't do enough planning."},{"speaker":"This is what Deming said","startTime":3765.536,"endTime":3768.386,"body":"The do piece, that's the"},{"speaker":"This is what Deming said","startTime":3765.536,"endTime":3768.386,"body":"one thing that they do."},{"speaker":"This is what Deming said","startTime":3768.781,"endTime":3769.751,"body":"That's the easy bit."},{"speaker":"This is what Deming said","startTime":3770.141,"endTime":3774.351,"body":"And then the check or, study"},{"speaker":"This is what Deming said","startTime":3770.141,"endTime":3774.351,"body":"piece is also glossed over."},{"speaker":"This is what Deming said","startTime":3774.791,"endTime":3777.751,"body":"And surprisingly, quite a"},{"speaker":"This is what Deming said","startTime":3774.791,"endTime":3777.751,"body":"few times I've seen the A."},{"speaker":"This is what Deming said","startTime":3778.001,"endTime":3779.851,"body":"Just missing it's on a dashboard."},{"speaker":"This is what Deming said","startTime":3779.851,"endTime":3780.701,"body":"Here's what we're gonna do."},{"speaker":"This is what Deming said","startTime":3780.751,"endTime":3783.841,"body":"Yes, and then the doing piece doesn't"},{"speaker":"This is what Deming said","startTime":3780.751,"endTime":3783.841,"body":"happen No, the a is missing completely."},{"speaker":"This is what Deming said","startTime":3783.841,"endTime":3787.081,"body":"I will say modern product management"},{"speaker":"This is what Deming said","startTime":3783.841,"endTime":3787.081,"body":"I would say like the majority of time"},{"speaker":"This is what Deming said","startTime":3787.081,"endTime":3791.201,"body":"is spent in the do cycle and a lot"},{"speaker":"This is what Deming said","startTime":3787.081,"endTime":3791.201,"body":"of people that say product discovery"},{"speaker":"This is what Deming said","startTime":3791.201,"endTime":3793.851,"body":"like they're They're over here saying"},{"speaker":"This is what Deming said","startTime":3791.201,"endTime":3793.851,"body":"we should do more planning that's"},{"speaker":"This is what Deming said","startTime":3793.861,"endTime":3797.851,"body":"really what like what I interpret from"},{"speaker":"This is what Deming said","startTime":3793.861,"endTime":3797.851,"body":"a lot of the folks trying to push we"},{"speaker":"This is what Deming said","startTime":3797.851,"endTime":3799.011,"body":"should be doing product discovery."},{"speaker":"This is what Deming said","startTime":3799.381,"endTime":3800.791,"body":"Well, you should be doing better planning."},{"speaker":"This is what Deming said","startTime":3800.791,"endTime":3801.561,"body":"Well, what is planning?"},{"speaker":"This is what Deming said","startTime":3801.761,"endTime":3803.831,"body":"It's a change or a test"},{"speaker":"This is what Deming said","startTime":3801.761,"endTime":3803.831,"body":"aimed at improvement."},{"speaker":"This is what Deming said","startTime":3803.831,"endTime":3805.201,"body":"Well, how do you even get the idea?"},{"speaker":"This is what Deming said","startTime":3805.691,"endTime":3807.921,"body":"For a change or a test aimed"},{"speaker":"This is what Deming said","startTime":3805.691,"endTime":3807.921,"body":"at improvement you talk to your"},{"speaker":"This is what Deming said","startTime":3807.921,"endTime":3811.181,"body":"customers you come up with plans So"},{"speaker":"This is what Deming said","startTime":3807.921,"endTime":3811.181,"body":"you spend time in this plan cycle"},{"speaker":"This is what Deming said","startTime":3811.411,"endTime":3812.681,"body":"and then you develop something"},{"speaker":"This is what Deming said","startTime":3813.131,"endTime":3817.446,"body":"and then You don't do metrics"},{"speaker":"This is what Deming said","startTime":3813.131,"endTime":3817.446,"body":"and you don't act on, you"},{"speaker":"This is what Deming said","startTime":3817.446,"endTime":3818.686,"body":"don't, you don't do metrics."},{"speaker":"This is what Deming said","startTime":3818.686,"endTime":3820.236,"body":"You don't study the real metrics."},{"speaker":"This is what Deming said","startTime":3820.406,"endTime":3822.706,"body":"And then act is what we talked about."},{"speaker":"This is what Deming said","startTime":3822.806,"endTime":3824.996,"body":"On the last couple of pockets, actually,"},{"speaker":"This is what Deming said","startTime":3822.806,"endTime":3824.996,"body":"we've talked about the same thing,"},{"speaker":"This is what Deming said","startTime":3824.996,"endTime":3829.296,"body":"which is a validation step after"},{"speaker":"This is what Deming said","startTime":3824.996,"endTime":3829.296,"body":"you're to do doing done for development"},{"speaker":"This is what Deming said","startTime":3829.496,"endTime":3833.366,"body":"that says like our customers really"},{"speaker":"This is what Deming said","startTime":3829.496,"endTime":3833.366,"body":"using it in the way we intended."},{"speaker":"This is what Deming said","startTime":3833.366,"endTime":3835.876,"body":"And is it really solving their"},{"speaker":"This is what Deming said","startTime":3833.366,"endTime":3835.876,"body":"business problem that we planned?"},{"speaker":"This is what Deming said","startTime":3835.916,"endTime":3836.166,"body":"Right."},{"speaker":"This is what Deming said","startTime":3836.186,"endTime":3838.076,"body":"That's the, that's all part of the accept."},{"speaker":"This is what Deming said","startTime":3838.396,"endTime":3841.166,"body":"And if it is great, if it isn't."},{"speaker":"This is what Deming said","startTime":3841.631,"endTime":3844.281,"body":"Not great, we need to figure"},{"speaker":"This is what Deming said","startTime":3841.631,"endTime":3844.281,"body":"out to do something about it."},{"speaker":"This is what Deming said","startTime":3844.421,"endTime":3846.551,"body":"But even assessing that."},{"speaker":"This is what Deming said","startTime":3846.751,"endTime":3847.041,"body":"Yeah."},{"speaker":"This is what Deming said","startTime":3847.291,"endTime":3850.471,"body":"I guess you could say it's part of the"},{"speaker":"This is what Deming said","startTime":3847.291,"endTime":3850.471,"body":"study, , the ACT part is, we're gonna make"},{"speaker":"This is what Deming said","startTime":3850.481,"endTime":3854.161,"body":"an intentional like, Oh, people are not"},{"speaker":"This is what Deming said","startTime":3850.481,"endTime":3854.161,"body":"using it, why are people not using it?"},{"speaker":"This is what Deming said","startTime":3854.171,"endTime":3856.951,"body":"We need to run a survey or"},{"speaker":"This is what Deming said","startTime":3854.171,"endTime":3856.951,"body":"we need to, Add some metrics."},{"speaker":"This is what Deming said","startTime":3856.951,"endTime":3860.821,"body":"We need to do something to get some"},{"speaker":"This is what Deming said","startTime":3856.951,"endTime":3860.821,"body":"more data, and again, I'm, I'm with you."},{"speaker":"This is what Deming said","startTime":3860.871,"endTime":3863.041,"body":"Most people just, they're"},{"speaker":"This is what Deming said","startTime":3860.871,"endTime":3863.041,"body":"stuck in the do loop."},{"speaker":"This is what Deming said","startTime":3863.091,"endTime":3863.391,"body":"Yeah."},{"speaker":"This is what Deming said","startTime":3863.641,"endTime":3864.221,"body":"the doom loop."},{"speaker":"This is what Deming said","startTime":3864.351,"endTime":3865.481,"body":"They're stuck in the do loop."},{"speaker":"This is what Deming said","startTime":3865.731,"endTime":3867.571,"body":"Some people add planning to that."},{"speaker":"This is what Deming said","startTime":3867.821,"endTime":3872.011,"body":"People with the study and the act pieces"},{"speaker":"This is what Deming said","startTime":3867.821,"endTime":3872.011,"body":"of that loop functioning properly."},{"speaker":"This is what Deming said","startTime":3872.171,"endTime":3875.521,"body":"And even in modern product management,,"},{"speaker":"This is what Deming said","startTime":3872.171,"endTime":3875.521,"body":"as we learned recently, again, on this"},{"speaker":"This is what Deming said","startTime":3875.531,"endTime":3878.511,"body":"podcast, , where people are like, Oh"},{"speaker":"This is what Deming said","startTime":3875.531,"endTime":3878.511,"body":"no, product management is completely"},{"speaker":"This is what Deming said","startTime":3878.511,"endTime":3879.711,"body":"different than development as well."},{"speaker":"This is what Deming said","startTime":3879.711,"endTime":3880.551,"body":"Like we're so great."},{"speaker":"This is what Deming said","startTime":3880.801,"endTime":3884.061,"body":"Even they are weak at the study"},{"speaker":"This is what Deming said","startTime":3880.801,"endTime":3884.061,"body":"and the act part of this loop."},{"speaker":"This is what Deming said","startTime":3884.061,"endTime":3887.581,"body":"Overall, I think you could say that"},{"speaker":"This is what Deming said","startTime":3884.061,"endTime":3887.581,"body":"as a summary that You know, most"},{"speaker":"This is what Deming said","startTime":3887.581,"endTime":3890.341,"body":"organizations are weak at doing those"},{"speaker":"This is what Deming said","startTime":3887.581,"endTime":3890.341,"body":"two, but I'll, I'll tell you, it's"},{"speaker":"This is what Deming said","startTime":3890.341,"endTime":3896.071,"body":"like small startups like the pre MVP"},{"speaker":"This is what Deming said","startTime":3890.341,"endTime":3896.071,"body":"folks, I think they do all these."},{"speaker":"This is what Deming said","startTime":3896.106,"endTime":3896.796,"body":"They have to, right?"},{"speaker":"This is what Deming said","startTime":3896.796,"endTime":3896.8,"body":"They have a choice."},{"speaker":"This is what Deming said","startTime":3896.901,"endTime":3898.551,"body":"They're probably the only purists."},{"speaker":"This is what Deming said","startTime":3898.671,"endTime":3900.261,"body":"I don't use that four letter word often."},{"speaker":"This is what Deming said","startTime":3900.261,"endTime":3902.751,"body":"They're probably the only"},{"speaker":"This is what Deming said","startTime":3900.261,"endTime":3902.751,"body":"purists that are doing this."},{"speaker":"This is what Deming said","startTime":3903.001,"endTime":3903.991,"body":"Type of thing properly."},{"speaker":"This is what Deming said","startTime":3904.241,"endTime":3905.291,"body":"Yeah, I agree with you."},{"speaker":"This is what Deming said","startTime":3905.291,"endTime":3908.961,"body":"I don't also believe that in this specific"},{"speaker":"This is what Deming said","startTime":3905.291,"endTime":3908.961,"body":"case, which might be the exception that"},{"speaker":"This is what Deming said","startTime":3909.361,"endTime":3913.771,"body":"people that, grow their organizations to a"},{"speaker":"This is what Deming said","startTime":3909.361,"endTime":3913.771,"body":"bigger level at scale, they can't do this."},{"speaker":"This is what Deming said","startTime":3913.791,"endTime":3915.721,"body":"I think that's an excuse in this case."},{"speaker":"This is what Deming said","startTime":3916.021,"endTime":3916.851,"body":"They can do it."},{"speaker":"This is what Deming said","startTime":3916.881,"endTime":3917.491,"body":"Absolutely."},{"speaker":"This is what Deming said","startTime":3917.741,"endTime":3921.971,"body":"They just don't well, the plan, do"},{"speaker":"This is what Deming said","startTime":3917.741,"endTime":3921.971,"body":"study act cycle, , very interesting."},{"speaker":"This is what Deming said","startTime":3921.981,"endTime":3925.521,"body":"It's it's a, it's a flow diagram"},{"speaker":"This is what Deming said","startTime":3921.981,"endTime":3925.521,"body":"for learning or improvement"},{"speaker":"This is what Deming said","startTime":3925.531,"endTime":3927.031,"body":"of a product or process."},{"speaker":"This is what Deming said","startTime":3927.031,"endTime":3928.551,"body":"So just keep that in"},{"speaker":"This is what Deming said","startTime":3927.031,"endTime":3928.551,"body":"the back of your mind."},{"speaker":"This is what Deming said","startTime":3928.891,"endTime":3932.921,"body":"A lot of people will go through"},{"speaker":"This is what Deming said","startTime":3928.891,"endTime":3932.921,"body":"the cycle because their aim is to"},{"speaker":"This is what Deming said","startTime":3932.921,"endTime":3935.391,"body":"shorten the development cycle, right?"},{"speaker":"This is what Deming said","startTime":3935.431,"endTime":3939.231,"body":"If you're a product manager, you might say"},{"speaker":"This is what Deming said","startTime":3935.431,"endTime":3939.231,"body":"like, I want to shorten the time to value,"},{"speaker":"This is what Deming said","startTime":3939.481,"endTime":3941.151,"body":"not just the development side, right?"},{"speaker":"This is what Deming said","startTime":3941.401,"endTime":3943.091,"body":"But, like what is the usual."},{"speaker":"This is what Deming said","startTime":3943.341,"endTime":3945.691,"body":"Methods for rushing the"},{"speaker":"This is what Deming said","startTime":3943.341,"endTime":3945.691,"body":"development process."},{"speaker":"This is what Deming said","startTime":3945.691,"endTime":3950.191,"body":"When you cut on quality tests, you"},{"speaker":"This is what Deming said","startTime":3945.691,"endTime":3950.191,"body":"mean you cut, you say MVP, but you're"},{"speaker":"This is what Deming said","startTime":3950.191,"endTime":3953.721,"body":"really just putting out a crappy product"},{"speaker":"This is what Deming said","startTime":3950.191,"endTime":3953.721,"body":"that doesn't quite service everything."},{"speaker":"This is what Deming said","startTime":3953.771,"endTime":3958.151,"body":"It says one reason to shorten the"},{"speaker":"This is what Deming said","startTime":3953.771,"endTime":3958.151,"body":"development of a method by which to make"},{"speaker":"This is what Deming said","startTime":3958.151,"endTime":3962.761,"body":"something Is to move into an existing"},{"speaker":"This is what Deming said","startTime":3958.151,"endTime":3962.761,"body":"market for product or service that is"},{"speaker":"This is what Deming said","startTime":3962.781,"endTime":3965.081,"body":"already well established or will be."},{"speaker":"This is what Deming said","startTime":3965.371,"endTime":3970.021,"body":"Speed and development of the process"},{"speaker":"This is what Deming said","startTime":3965.371,"endTime":3970.021,"body":"captures profit at the point where"},{"speaker":"This is what Deming said","startTime":3970.021,"endTime":3971.771,"body":"profit is easiest to capture."},{"speaker":"This is what Deming said","startTime":3972.001,"endTime":3975.411,"body":"This track may be far more profitable"},{"speaker":"This is what Deming said","startTime":3972.001,"endTime":3975.411,"body":"than development of a new product"},{"speaker":"This is what Deming said","startTime":3975.451,"endTime":3977.871,"body":"or service, and he gives examples."},{"speaker":"This is what Deming said","startTime":3978.211,"endTime":3982.301,"body":"He actually gives examples in"},{"speaker":"This is what Deming said","startTime":3978.211,"endTime":3982.301,"body":"this category about Americans"},{"speaker":"This is what Deming said","startTime":3982.401,"endTime":3987.361,"body":"invented the video recorder and"},{"speaker":"This is what Deming said","startTime":3982.401,"endTime":3987.361,"body":"the Dutch invented the CD player."},{"speaker":"This is what Deming said","startTime":3987.611,"endTime":3992.201,"body":"And they both were, they both"},{"speaker":"This is what Deming said","startTime":3987.611,"endTime":3992.201,"body":"became Japanese products in the end."},{"speaker":"This is what Deming said","startTime":3992.261,"endTime":3996.681,"body":"So, the funny thing in our industry is"},{"speaker":"This is what Deming said","startTime":3992.261,"endTime":3996.681,"body":"like, we know that Google likes to swoop"},{"speaker":"This is what Deming said","startTime":3996.681,"endTime":3998.581,"body":"in and take over entire market segments."},{"speaker":"This is what Deming said","startTime":3998.921,"endTime":4001.191,"body":"Hey, you just go into an existing market."},{"speaker":"This is what Deming said","startTime":4001.441,"endTime":4004.181,"body":"And,  do it better than the people"},{"speaker":"This is what Deming said","startTime":4001.441,"endTime":4004.181,"body":"who are already in that market."},{"speaker":"This is what Deming said","startTime":4004.431,"endTime":4005.841,"body":"I mean, there's so much here, right?"},{"speaker":"This is what Deming said","startTime":4005.841,"endTime":4006.451,"body":"There's a lot."},{"speaker":"This is what Deming said","startTime":4006.461,"endTime":4008.261,"body":"There's a lot here, yeah, absolutely."},{"speaker":"This is what Deming said","startTime":4008.601,"endTime":4010.101,"body":"This is a dense bullet point right here."},{"speaker":"This is what Deming said","startTime":4010.101,"endTime":4010.611,"body":"Yeah, absolutely."},{"speaker":"This is what Deming said","startTime":4010.671,"endTime":4011.491,"body":"It certainly is."},{"speaker":"This is what Deming said","startTime":4011.521,"endTime":4012.681,"body":"There are a few like that, right?"},{"speaker":"This is what Deming said","startTime":4012.871,"endTime":4018.891,"body":"So, I think if you're in a stage of growth"},{"speaker":"This is what Deming said","startTime":4012.871,"endTime":4018.891,"body":"where you've just started out, some of"},{"speaker":"This is what Deming said","startTime":4018.891,"endTime":4020.801,"body":"this stuff you can do, it's easier to do."},{"speaker":"This is what Deming said","startTime":4020.921,"endTime":4023.501,"body":"If you can make a product cheaper,"},{"speaker":"This is what Deming said","startTime":4020.921,"endTime":4023.501,"body":"you can take it away from the"},{"speaker":"This is what Deming said","startTime":4023.501,"endTime":4025.291,"body":"inventor, which is a bold statement."},{"speaker":"This is what Deming said","startTime":4025.291,"endTime":4028.551,"body":"I feel like a lot of economists and"},{"speaker":"This is what Deming said","startTime":4025.291,"endTime":4028.551,"body":"people like business folks will say"},{"speaker":"This is what Deming said","startTime":4028.551,"endTime":4030.161,"body":"that like, it's prophetic, right?"},{"speaker":"This is what Deming said","startTime":4030.551,"endTime":4035.461,"body":"But what he says is the secret he points"},{"speaker":"This is what Deming said","startTime":4030.551,"endTime":4035.461,"body":"out for doing this for the reduction"},{"speaker":"This is what Deming said","startTime":4035.461,"endTime":4039.761,"body":"in time of development is to put more"},{"speaker":"This is what Deming said","startTime":4035.461,"endTime":4039.761,"body":"effort into the early stage and to study"},{"speaker":"This is what Deming said","startTime":4039.761,"endTime":4041.661,"body":"the interaction between the stages."},{"speaker":"This is what Deming said","startTime":4041.961,"endTime":4042.341,"body":"So."},{"speaker":"This is what Deming said","startTime":4042.591,"endTime":4043.421,"body":"Buckle up."},{"speaker":"This is what Deming said","startTime":4043.521,"endTime":4044.941,"body":"There's math involved here."},{"speaker":"This is what Deming said","startTime":4045.011,"endTime":4048.701,"body":"He says, we content ourselves"},{"speaker":"This is what Deming said","startTime":4045.011,"endTime":4048.701,"body":"to adopt a constant ratio of"},{"speaker":"This is what Deming said","startTime":4048.701,"endTime":4050.431,"body":"cost from one stage to the next."},{"speaker":"This is what Deming said","startTime":4050.611,"endTime":4051.651,"body":"Oh, we got a development team."},{"speaker":"This is what Deming said","startTime":4051.811,"endTime":4053.251,"body":"They cost X dollars."},{"speaker":"This is what Deming said","startTime":4053.291,"endTime":4055.711,"body":"You know, the run rate of the"},{"speaker":"This is what Deming said","startTime":4053.291,"endTime":4055.711,"body":"whole team is what, let's just take"},{"speaker":"This is what Deming said","startTime":4055.711,"endTime":4059.531,"body":"like 200, 000 per developer per"},{"speaker":"This is what Deming said","startTime":4055.711,"endTime":4059.531,"body":"team member, team member, right?"},{"speaker":"This is what Deming said","startTime":4059.531,"endTime":4064.551,"body":"Blended run rate, 200, 000,"},{"speaker":"This is what Deming said","startTime":4059.531,"endTime":4064.551,"body":"200, 000 per person on the team."},{"speaker":"This is what Deming said","startTime":4064.631,"endTime":4065.531,"body":"There's five people on team."},{"speaker":"This is what Deming said","startTime":4065.671,"endTime":4068.261,"body":"That team costs a million"},{"speaker":"This is what Deming said","startTime":4065.671,"endTime":4068.261,"body":"dollars per year to finance."},{"speaker":"This is what Deming said","startTime":4068.561,"endTime":4070.231,"body":"So to develop my product, right?"},{"speaker":"This is what Deming said","startTime":4070.231,"endTime":4071.531,"body":"It costs a million dollars per year."},{"speaker":"This is what Deming said","startTime":4071.621,"endTime":4072.841,"body":"I just, that's just my rate."},{"speaker":"This is what Deming said","startTime":4072.971,"endTime":4073.511,"body":"It's flat."},{"speaker":"This is what Deming said","startTime":4073.521,"endTime":4074.241,"body":"It's a flat rate."},{"speaker":"This is what Deming said","startTime":4074.251,"endTime":4074.981,"body":"It doesn't change."},{"speaker":"This is what Deming said","startTime":4075.231,"endTime":4080.791,"body":"What he's saying is, no, specifically"},{"speaker":"This is what Deming said","startTime":4075.231,"endTime":4080.791,"body":"let the cost at any stage be one minus"},{"speaker":"This is what Deming said","startTime":4080.871,"endTime":4083.411,"body":"X times the cost of the preceding stage."},{"speaker":"This is what Deming said","startTime":4083.711,"endTime":4089.731,"body":"Then if K is the cost of the opening"},{"speaker":"This is what Deming said","startTime":4083.711,"endTime":4089.731,"body":"stage, the zeroth stage, which is the"},{"speaker":"This is what Deming said","startTime":4089.731,"endTime":4091.361,"body":"MVP stage, as far as we're concerned."},{"speaker":"This is what Deming said","startTime":4091.611,"endTime":4098.371,"body":", then the cost of the nth stage would"},{"speaker":"This is what Deming said","startTime":4091.611,"endTime":4098.371,"body":"be KN equals K, parentheses, 1 minus"},{"speaker":"This is what Deming said","startTime":4098.401,"endTime":4103.456,"body":"X, And close parentheses and I'll"},{"speaker":"This is what Deming said","startTime":4098.401,"endTime":4103.456,"body":"put, I'll put the, I'll put this, this"},{"speaker":"This is what Deming said","startTime":4103.456,"endTime":4109.956,"body":"whole page I'll put in the middle here"},{"speaker":"This is what Deming said","startTime":4103.456,"endTime":4109.956,"body":"because he shows in figure 15, he shows"},{"speaker":"This is what Deming said","startTime":4110.126,"endTime":4115.626,"body":"graphically that he did the decrease"},{"speaker":"This is what Deming said","startTime":4110.126,"endTime":4115.626,"body":"in cost and effort stage by stage as"},{"speaker":"This is what Deming said","startTime":4115.626,"endTime":4117.626,"body":"you get further away from stage zero."},{"speaker":"This is what Deming said","startTime":4117.826,"endTime":4120.706,"body":"And I think of say zero as the MVP stage."},{"speaker":"This is what Deming said","startTime":4120.956,"endTime":4124.686,"body":"So like we spend most of"},{"speaker":"This is what Deming said","startTime":4120.956,"endTime":4124.686,"body":"our time doing new things."},{"speaker":"This is what Deming said","startTime":4124.976,"endTime":4128.186,"body":"And learning and testing"},{"speaker":"This is what Deming said","startTime":4124.976,"endTime":4128.186,"body":"markets in the MVP stage."},{"speaker":"This is what Deming said","startTime":4128.186,"endTime":4130.956,"body":"And this is why I tell people in"},{"speaker":"This is what Deming said","startTime":4128.186,"endTime":4130.956,"body":"product management, there are product"},{"speaker":"This is what Deming said","startTime":4130.996,"endTime":4135.566,"body":"managers that can do new product"},{"speaker":"This is what Deming said","startTime":4130.996,"endTime":4135.566,"body":"development, new market development."},{"speaker":"This is what Deming said","startTime":4135.626,"endTime":4136.646,"body":"They're the same thing, by the way."},{"speaker":"This is what Deming said","startTime":4136.896,"endTime":4141.176,"body":"And there's everybody else yeah I mean"},{"speaker":"This is what Deming said","startTime":4136.896,"endTime":4141.176,"body":"no argument for me on that definitely,"},{"speaker":"This is what Deming said","startTime":4141.186,"endTime":4145.396,"body":"but i'm wondering how much awareness"},{"speaker":"This is what Deming said","startTime":4141.186,"endTime":4145.396,"body":"there is of this particular topic"},{"speaker":"This is what Deming said","startTime":4145.436,"endTime":4149.486,"body":"out there Seriously, right people"},{"speaker":"This is what Deming said","startTime":4145.436,"endTime":4149.486,"body":"just don't think about that as much"},{"speaker":"This is what Deming said","startTime":4149.546,"endTime":4154.976,"body":"I don't think with mathematics To"},{"speaker":"This is what Deming said","startTime":4149.546,"endTime":4154.976,"body":"define the total cost of the stages."},{"speaker":"This is what Deming said","startTime":4155.196,"endTime":4155.526,"body":"Right."},{"speaker":"This is what Deming said","startTime":4155.776,"endTime":4160.336,"body":"And, , It kind of is like a step function,"},{"speaker":"This is what Deming said","startTime":4155.776,"endTime":4160.336,"body":"but with teams that are like, if you"},{"speaker":"This is what Deming said","startTime":4160.336,"endTime":4164.806,"body":"have a team, that's good at doing stage"},{"speaker":"This is what Deming said","startTime":4160.336,"endTime":4164.806,"body":"zero and then handing stage zero off"},{"speaker":"This is what Deming said","startTime":4164.816,"endTime":4169.196,"body":"to another team, or having another team"},{"speaker":"This is what Deming said","startTime":4164.816,"endTime":4169.196,"body":"join them and do stage zero together and"},{"speaker":"This is what Deming said","startTime":4169.196,"endTime":4172.786,"body":"then breaking off that other team to go"},{"speaker":"This is what Deming said","startTime":4169.196,"endTime":4172.786,"body":"manage the product while they move on to"},{"speaker":"This is what Deming said","startTime":4172.786,"endTime":4174.496,"body":"another stage zero, you know what I mean?"},{"speaker":"This is what Deming said","startTime":4174.496,"endTime":4175.446,"body":"This is like your, your."},{"speaker":"This is what Deming said","startTime":4175.656,"endTime":4178.636,"body":"Your think tank team or"},{"speaker":"This is what Deming said","startTime":4175.656,"endTime":4178.636,"body":"your lab team or whatever."},{"speaker":"This is what Deming said","startTime":4178.636,"endTime":4180.786,"body":"I don't, I don't know what to"},{"speaker":"This is what Deming said","startTime":4178.636,"endTime":4180.786,"body":"call it, but, including a product"},{"speaker":"This is what Deming said","startTime":4180.826,"endTime":4183.636,"body":"manager and developers and senior"},{"speaker":"This is what Deming said","startTime":4180.826,"endTime":4183.636,"body":"developers, full stack guys, right?"},{"speaker":"This is what Deming said","startTime":4183.886,"endTime":4186.636,"body":"UI, UX people, architects, right?"},{"speaker":"This is what Deming said","startTime":4187.066,"endTime":4191.556,"body":"this potentially could be a really,"},{"speaker":"This is what Deming said","startTime":4187.066,"endTime":4191.556,"body":"really powerful team, that does the"},{"speaker":"This is what Deming said","startTime":4191.606,"endTime":4194.126,"body":"most expensive work in the business."},{"speaker":"This is what Deming said","startTime":4194.426,"endTime":4197.426,"body":"Again, if that's a skill, it's"},{"speaker":"This is what Deming said","startTime":4194.426,"endTime":4197.426,"body":"hard to find people to do that."},{"speaker":"This is what Deming said","startTime":4198.036,"endTime":4201.196,"body":"And if you go back, and if you go back to"},{"speaker":"This is what Deming said","startTime":4198.036,"endTime":4201.196,"body":"our life cycle podcast, if you're going"},{"speaker":"This is what Deming said","startTime":4201.196,"endTime":4205.426,"body":"to transition that team to build something"},{"speaker":"This is what Deming said","startTime":4201.196,"endTime":4205.426,"body":"for the first time, get those customers"},{"speaker":"This is what Deming said","startTime":4205.436,"endTime":4206.926,"body":"and then keep that product running."},{"speaker":"This is what Deming said","startTime":4207.176,"endTime":4211.636,"body":"In the Life Cycle Podcast, I posed the"},{"speaker":"This is what Deming said","startTime":4207.176,"endTime":4211.636,"body":"question  are these the right people to"},{"speaker":"This is what Deming said","startTime":4211.636,"endTime":4213.316,"body":"be working on the product in maturity?"},{"speaker":"This is what Deming said","startTime":4213.611,"endTime":4217.151,"body":", probably not all these, they're"},{"speaker":"This is what Deming said","startTime":4213.611,"endTime":4217.151,"body":"probably bored at that point."},{"speaker":"This is what Deming said","startTime":4217.391,"endTime":4219.101,"body":"I would think so, absolutely true."},{"speaker":"This is what Deming said","startTime":4219.351,"endTime":4222.466,"body":"I think in most companies you"},{"speaker":"This is what Deming said","startTime":4219.351,"endTime":4222.466,"body":"could apply this equation, right?"},{"speaker":"This is what Deming said","startTime":4222.466,"endTime":4226.111,"body":"That this mathematics and, the only"},{"speaker":"This is what Deming said","startTime":4222.466,"endTime":4226.111,"body":"thing that varies is the size of x."},{"speaker":"This is what Deming said","startTime":4226.361,"endTime":4229.081,"body":"The equation is still constant"},{"speaker":"This is what Deming said","startTime":4226.361,"endTime":4229.081,"body":"no matter where you are."},{"speaker":"This is what Deming said","startTime":4229.131,"endTime":4232.071,"body":"but again, there's no, there's"},{"speaker":"This is what Deming said","startTime":4229.131,"endTime":4232.071,"body":"not much, awareness of this."},{"speaker":"This is what Deming said","startTime":4232.551,"endTime":4237.761,"body":"Well, he says, he will says, he will"},{"speaker":"This is what Deming said","startTime":4232.551,"endTime":4237.761,"body":"says, he says, it will be necessary for"},{"speaker":"This is what Deming said","startTime":4237.761,"endTime":4241.281,"body":"top management to block the privilege"},{"speaker":"This is what Deming said","startTime":4237.761,"endTime":4241.281,"body":"of anybody in top management or in"},{"speaker":"This is what Deming said","startTime":4241.311,"endTime":4244.511,"body":"any other level to come along at the"},{"speaker":"This is what Deming said","startTime":4241.311,"endTime":4244.511,"body":"end of the line with a bright idea."},{"speaker":"This is what Deming said","startTime":4244.511,"endTime":4248.471,"body":"A bright idea belongs in the zeroth"},{"speaker":"This is what Deming said","startTime":4244.511,"endTime":4248.471,"body":"stage, not in the last stage."},{"speaker":"This is what Deming said","startTime":4248.751,"endTime":4252.151,"body":"The system of development must be"},{"speaker":"This is what Deming said","startTime":4248.751,"endTime":4252.151,"body":"managed, it will not manage itself."},{"speaker":"This is what Deming said","startTime":4252.451,"endTime":4253.941,"body":"He was certainly bold, wasn't he?"},{"speaker":"This is what Deming said","startTime":4254.231,"endTime":4255.331,"body":"Yeah, absolutely."},{"speaker":"This is what Deming said","startTime":4255.331,"endTime":4256.361,"body":"So, so, so true."},{"speaker":"This is what Deming said","startTime":4256.421,"endTime":4259.471,"body":"I mean, this is what a 20 year career"},{"speaker":"This is what Deming said","startTime":4256.421,"endTime":4259.471,"body":"has taught me, is like, you can't come"},{"speaker":"This is what Deming said","startTime":4259.471,"endTime":4261.011,"body":"along with your shower thought, Mr."},{"speaker":"This is what Deming said","startTime":4261.011,"endTime":4267.896,"body":"Executive, with your unresearched And like"},{"speaker":"This is what Deming said","startTime":4261.011,"endTime":4267.896,"body":"no data supporting you hunch, and then"},{"speaker":"This is what Deming said","startTime":4267.896,"endTime":4274.016,"body":"get offended when, the stage zero team"},{"speaker":"This is what Deming said","startTime":4267.896,"endTime":4274.016,"body":"wants to test your hypothesis, wants you"},{"speaker":"This is what Deming said","startTime":4274.016,"endTime":4277.106,"body":"to help us build the customer base, right."},{"speaker":"This is what Deming said","startTime":4277.106,"endTime":4280.046,"body":"To go back to testing, , wants you"},{"speaker":"This is what Deming said","startTime":4277.106,"endTime":4280.046,"body":"to share context, and then you get"},{"speaker":"This is what Deming said","startTime":4280.046,"endTime":4283.166,"body":"offended because we're basically"},{"speaker":"This is what Deming said","startTime":4280.046,"endTime":4283.166,"body":"asking you for a minimal amount of work"},{"speaker":"This is what Deming said","startTime":4283.416,"endTime":4287.156,"body":"are used to doing on a regular basis"},{"speaker":"This is what Deming said","startTime":4283.416,"endTime":4287.156,"body":"now if you're the type of executive"},{"speaker":"This is what Deming said","startTime":4287.156,"endTime":4292.136,"body":"or salesperson or whatever that is"},{"speaker":"This is what Deming said","startTime":4287.156,"endTime":4292.136,"body":"Fired up by like let's test different"},{"speaker":"This is what Deming said","startTime":4292.146,"endTime":4294.686,"body":"markets Let's talk to a bunch of"},{"speaker":"This is what Deming said","startTime":4292.146,"endTime":4294.686,"body":"different people like if you're fired"},{"speaker":"This is what Deming said","startTime":4294.696,"endTime":4299.496,"body":"up by that Great, like you you might"},{"speaker":"This is what Deming said","startTime":4294.696,"endTime":4299.496,"body":"have a future a bright future When you"},{"speaker":"This is what Deming said","startTime":4299.496,"endTime":4301.886,"body":"learn how to do some product management"},{"speaker":"This is what Deming said","startTime":4299.496,"endTime":4301.886,"body":"like you start reading the marty"},{"speaker":"This is what Deming said","startTime":4301.936,"endTime":4304.106,"body":"Cagan books now You got a future kid."},{"speaker":"This is what Deming said","startTime":4304.106,"endTime":4307.256,"body":"Okay, so, there's a slight pivot in"},{"speaker":"This is what Deming said","startTime":4304.106,"endTime":4307.256,"body":"Chapter 6 where we talked about the,"},{"speaker":"This is what Deming said","startTime":4307.266,"endTime":4308.806,"body":"the different stages and whatnot."},{"speaker":"This is what Deming said","startTime":4309.146,"endTime":4313.006,"body":"And, he kind of pivots to talking"},{"speaker":"This is what Deming said","startTime":4309.146,"endTime":4313.006,"body":"about, responsibility and promotion"},{"speaker":"This is what Deming said","startTime":4313.016,"endTime":4313.886,"body":"and how people get promoted."},{"speaker":"This is what Deming said","startTime":4313.896,"endTime":4314.786,"body":"He has a statement."},{"speaker":"This is what Deming said","startTime":4314.986,"endTime":4319.086,"body":"The usual method for selection of someone"},{"speaker":"This is what Deming said","startTime":4314.986,"endTime":4319.086,"body":"for promotion is by recommendation."},{"speaker":"This is what Deming said","startTime":4319.086,"endTime":4322.346,"body":"One's chances for promotion"},{"speaker":"This is what Deming said","startTime":4319.086,"endTime":4322.346,"body":"depend on who knows him or put"},{"speaker":"This is what Deming said","startTime":4322.346,"endTime":4323.906,"body":"another way, who knows you."},{"speaker":"This is what Deming said","startTime":4324.156,"endTime":4326.966,"body":"The people with the skill and this is"},{"speaker":"This is what Deming said","startTime":4324.156,"endTime":4326.966,"body":"like I was trying to point this out on"},{"speaker":"This is what Deming said","startTime":4326.966,"endTime":4331.346,"body":"the career on the on the 20 years in"},{"speaker":"This is what Deming said","startTime":4326.966,"endTime":4331.346,"body":"tech podcast, like badly by the way,"},{"speaker":"This is what Deming said","startTime":4331.596,"endTime":4337.006,"body":"Which is like this this thing like who"},{"speaker":"This is what Deming said","startTime":4331.596,"endTime":4337.006,"body":"knows you like that's what gets people"},{"speaker":"This is what Deming said","startTime":4337.126,"endTime":4339.166,"body":"hired into these executive roles Right."},{"speaker":"This is what Deming said","startTime":4339.476,"endTime":4343.206,"body":"It doesn't really matter if they like"},{"speaker":"This is what Deming said","startTime":4339.476,"endTime":4343.206,"body":"Gary the sales guy Never worked a day"},{"speaker":"This is what Deming said","startTime":4343.206,"endTime":4346.266,"body":"in product management in his life,"},{"speaker":"This is what Deming said","startTime":4343.206,"endTime":4346.266,"body":"now he's this chief product officer."},{"speaker":"This is what Deming said","startTime":4346.356,"endTime":4347.836,"body":"Yeah, yeah, certainly true."},{"speaker":"This is what Deming said","startTime":4348.126,"endTime":4351.406,"body":"Listen, everywhere we've worked,"},{"speaker":"This is what Deming said","startTime":4348.126,"endTime":4351.406,"body":"we've seen corporate politics at play."},{"speaker":"This is what Deming said","startTime":4351.586,"endTime":4351.916,"body":"Sure."},{"speaker":"This is what Deming said","startTime":4351.966,"endTime":4357.306,"body":"And they rule the roost when it comes to"},{"speaker":"This is what Deming said","startTime":4351.966,"endTime":4357.306,"body":"promotions and things like that, right?"},{"speaker":"This is what Deming said","startTime":4357.666,"endTime":4360.426,"body":"people promote people they"},{"speaker":"This is what Deming said","startTime":4357.666,"endTime":4360.426,"body":"like, people promote people that"},{"speaker":"This is what Deming said","startTime":4360.536,"endTime":4362.336,"body":"subscribe to their type of thinking."},{"speaker":"This is what Deming said","startTime":4362.336,"endTime":4362.386,"body":"Right."},{"speaker":"This is what Deming said","startTime":4362.636,"endTime":4364.756,"body":"And not necessarily"},{"speaker":"This is what Deming said","startTime":4362.636,"endTime":4364.756,"body":"about what they can do."},{"speaker":"This is what Deming said","startTime":4365.006,"endTime":4367.546,"body":"But this is, I mean, it's important"},{"speaker":"This is what Deming said","startTime":4365.006,"endTime":4367.546,"body":"to understand this because, again,"},{"speaker":"This is what Deming said","startTime":4367.546,"endTime":4369.866,"body":"we're talking about management,"},{"speaker":"This is what Deming said","startTime":4367.546,"endTime":4369.866,"body":"how management gets hired."},{"speaker":"This is what Deming said","startTime":4369.866,"endTime":4371.526,"body":"They don't get hired the"},{"speaker":"This is what Deming said","startTime":4369.866,"endTime":4371.526,"body":"way workers get hired."},{"speaker":"This is what Deming said","startTime":4371.536,"endTime":4375.956,"body":"There's this side of the argument about"},{"speaker":"This is what Deming said","startTime":4371.536,"endTime":4375.956,"body":"how these folks get hired and the other"},{"speaker":"This is what Deming said","startTime":4375.956,"endTime":4381.696,"body":"side is, the education of, this type"},{"speaker":"This is what Deming said","startTime":4375.956,"endTime":4381.696,"body":"of person, this management class that"},{"speaker":"This is what Deming said","startTime":4381.696,"endTime":4385.306,"body":"he's kind of outlining because again,"},{"speaker":"This is what Deming said","startTime":4381.696,"endTime":4385.306,"body":"like in the era he was outlining, it"},{"speaker":"This is what Deming said","startTime":4385.306,"endTime":4388.146,"body":"was like a different set of people went"},{"speaker":"This is what Deming said","startTime":4385.306,"endTime":4388.146,"body":"to college, different set of people"},{"speaker":"This is what Deming said","startTime":4388.306,"endTime":4389.766,"body":"like were in this management class."},{"speaker":"This is what Deming said","startTime":4389.926,"endTime":4392.536,"body":"Type of field now, it's"},{"speaker":"This is what Deming said","startTime":4389.926,"endTime":4392.536,"body":"a little bit more mixed."},{"speaker":"This is what Deming said","startTime":4392.786,"endTime":4393.006,"body":"I don't know."},{"speaker":"This is what Deming said","startTime":4393.006,"endTime":4393.846,"body":"Maybe it's getting better."},{"speaker":"This is what Deming said","startTime":4393.896,"endTime":4394.966,"body":"I don't know I really don't know."},{"speaker":"This is what Deming said","startTime":4395.116,"endTime":4398.826,"body":"I'm not here to make a statement on it"},{"speaker":"This is what Deming said","startTime":4395.116,"endTime":4398.826,"body":"He says but but he does make some solid"},{"speaker":"This is what Deming said","startTime":4398.826,"endTime":4402.746,"body":"statements on business school Yeah,"},{"speaker":"This is what Deming said","startTime":4398.826,"endTime":4402.746,"body":"because he says schools of business teach"},{"speaker":"This is what Deming said","startTime":4402.746,"endTime":4406.556,"body":"how business is conducted at present"},{"speaker":"This is what Deming said","startTime":4402.746,"endTime":4406.556,"body":"In other words, they teach perpetuation"},{"speaker":"This is what Deming said","startTime":4406.586,"endTime":4408.086,"body":"of the present style of management."},{"speaker":"This is what Deming said","startTime":4408.376,"endTime":4413.506,"body":"They teach perpetuation of our decline"},{"speaker":"This is what Deming said","startTime":4408.376,"endTime":4413.506,"body":"Oh boy, he says they ought to teach The"},{"speaker":"This is what Deming said","startTime":4413.516,"endTime":4418.496,"body":"damage unmeasurable that comes from,  I'll"},{"speaker":"This is what Deming said","startTime":4413.516,"endTime":4418.496,"body":"throw out a couple of bullet points and"},{"speaker":"This is what Deming said","startTime":4418.496,"endTime":4419.896,"body":"it'll get your reaction at the end of it."},{"speaker":"This is what Deming said","startTime":4419.896,"endTime":4420.146,"body":"Okay."},{"speaker":"This is what Deming said","startTime":4420.526,"endTime":4424.486,"body":"They ought to teach the evils of short"},{"speaker":"This is what Deming said","startTime":4420.526,"endTime":4424.486,"body":"term thinking, ranking people, teams,"},{"speaker":"This is what Deming said","startTime":4424.536,"endTime":4427.316,"body":"plants, divisions with rewards at"},{"speaker":"This is what Deming said","startTime":4424.536,"endTime":4427.316,"body":"the top and punishment at the bottom."},{"speaker":"This is what Deming said","startTime":4427.566,"endTime":4432.346,"body":"The evils of the merit system, losses"},{"speaker":"This is what Deming said","startTime":4427.566,"endTime":4432.346,"body":"from management by results and tampering."},{"speaker":"This is what Deming said","startTime":4432.596,"endTime":4436.246,"body":"We'll get into tampering later in the"},{"speaker":"This is what Deming said","startTime":4432.596,"endTime":4436.246,"body":"book and demoralization and losses from"},{"speaker":"This is what Deming said","startTime":4436.246,"endTime":4438.346,"body":"incentive pay and pay for performance."},{"speaker":"This is what Deming said","startTime":4438.646,"endTime":4439.446,"body":"My goodness."},{"speaker":"This is what Deming said","startTime":4439.516,"endTime":4443.376,"body":"Everything that's happening in today's"},{"speaker":"This is what Deming said","startTime":4439.516,"endTime":4443.376,"body":"corporate climate is the opposite of"},{"speaker":"This is what Deming said","startTime":4443.406,"endTime":4446.116,"body":"all of that, unfortunately, right?"},{"speaker":"This is what Deming said","startTime":4446.446,"endTime":4448.226,"body":"So, where do we even begin?"},{"speaker":"This is what Deming said","startTime":4448.226,"endTime":4451.646,"body":"Like, how do you break into this and"},{"speaker":"This is what Deming said","startTime":4448.226,"endTime":4451.646,"body":"say, this is how we need to do things?"},{"speaker":"This is what Deming said","startTime":4451.656,"endTime":4453.286,"body":"How do you even start with this?"},{"speaker":"This is what Deming said","startTime":4453.286,"endTime":4457.216,"body":"Well he outlines it in the very"},{"speaker":"This is what Deming said","startTime":4453.286,"endTime":4457.216,"body":"next page, maybe two pages."},{"speaker":"This is what Deming said","startTime":4457.216,"endTime":4457.816,"body":"Two pages."},{"speaker":"This is what Deming said","startTime":4457.816,"endTime":4461.826,"body":"In the very next page, You have"},{"speaker":"This is what Deming said","startTime":4457.816,"endTime":4461.826,"body":"to figure all these folks getting"},{"speaker":"This is what Deming said","startTime":4461.826,"endTime":4465.146,"body":"into the workforce like you back"},{"speaker":"This is what Deming said","startTime":4461.826,"endTime":4465.146,"body":"up a step and where do you get to?"},{"speaker":"This is what Deming said","startTime":4465.496,"endTime":4468.536,"body":"We get to the education system is what"},{"speaker":"This is what Deming said","startTime":4465.496,"endTime":4468.536,"body":"you get to when you back up a step if"},{"speaker":"This is what Deming said","startTime":4468.536,"endTime":4474.206,"body":"we're talking about raising the the mean"},{"speaker":"This is what Deming said","startTime":4468.536,"endTime":4474.206,"body":"The only way we're gonna raise the mean"},{"speaker":"This is what Deming said","startTime":4474.276,"endTime":4478.606,"body":"across the entire workforce is through"},{"speaker":"This is what Deming said","startTime":4474.276,"endTime":4478.606,"body":"education through better education And"},{"speaker":"This is what Deming said","startTime":4478.606,"endTime":4482.636,"body":"oh boy like in case you thought it was"},{"speaker":"This is what Deming said","startTime":4478.606,"endTime":4482.636,"body":"gonna get better let me hit you with"},{"speaker":"This is what Deming said","startTime":4482.666,"endTime":4488.086,"body":"a remark on education from page 100"},{"speaker":"This is what Deming said","startTime":4482.666,"endTime":4488.086,"body":"He says there's a deep concern in the"},{"speaker":"This is what Deming said","startTime":4488.086,"endTime":4489.666,"body":"United States today about education."},{"speaker":"This is what Deming said","startTime":4489.676,"endTime":4494.326,"body":"No notable improvement will come"},{"speaker":"This is what Deming said","startTime":4489.676,"endTime":4494.326,"body":"until our schools Abolish grades."},{"speaker":"This is what Deming said","startTime":4494.726,"endTime":4495.376,"body":"Oh boy."},{"speaker":"This is what Deming said","startTime":4495.666,"endTime":4500.826,"body":"We're starting with a great one ABCD"},{"speaker":"This is what Deming said","startTime":4495.666,"endTime":4500.826,"body":"like from toddlers up through University"},{"speaker":"This is what Deming said","startTime":4501.171,"endTime":4502.791,"body":"So grades are gone in his world."},{"speaker":"This is what Deming said","startTime":4503.021,"endTime":4505.431,"body":"Abolish merit, merit ratings for teachers."},{"speaker":"This is what Deming said","startTime":4505.591,"endTime":4508.231,"body":"Abolish comparisons of schools"},{"speaker":"This is what Deming said","startTime":4505.591,"endTime":4508.231,"body":"on the basis of scores."},{"speaker":"This is what Deming said","startTime":4508.441,"endTime":4511.731,"body":"Abolish gold stars for"},{"speaker":"This is what Deming said","startTime":4508.441,"endTime":4511.731,"body":"athletes, best costumes, etc."},{"speaker":"This is what Deming said","startTime":4511.881,"endTime":4515.791,"body":"All schools must preserve and"},{"speaker":"This is what Deming said","startTime":4511.881,"endTime":4515.791,"body":"nurture the yearning for learning"},{"speaker":"This is what Deming said","startTime":4516.001,"endTime":4517.361,"body":"that everyone is born with."},{"speaker":"This is what Deming said","startTime":4517.861,"endTime":4521.671,"body":"Joy in learning comes not so much from"},{"speaker":"This is what Deming said","startTime":4517.861,"endTime":4521.671,"body":"what is learned, but from learning itself."},{"speaker":"This is what Deming said","startTime":4522.011,"endTime":4525.471,"body":"Joy on the job comes not from the"},{"speaker":"This is what Deming said","startTime":4522.011,"endTime":4525.471,"body":"results, the product, but from"},{"speaker":"This is what Deming said","startTime":4525.471,"endTime":4529.471,"body":"contribution and optimization of"},{"speaker":"This is what Deming said","startTime":4525.471,"endTime":4529.471,"body":"the system to which everybody wins."},{"speaker":"This is what Deming said","startTime":4529.721,"endTime":4530.451,"body":"My goodness."},{"speaker":"This is what Deming said","startTime":4530.531,"endTime":4533.161,"body":"Listen, none of that happened"},{"speaker":"This is what Deming said","startTime":4530.531,"endTime":4533.161,"body":"when I was in business school."},{"speaker":"This is what Deming said","startTime":4533.161,"endTime":4537.091,"body":"We were taught the advantages of"},{"speaker":"This is what Deming said","startTime":4533.161,"endTime":4537.091,"body":"short term thinking as opposed to,"},{"speaker":"This is what Deming said","startTime":4537.131,"endTime":4538.471,"body":"Oh, the advantage of competition."},{"speaker":"This is what Deming said","startTime":4538.551,"endTime":4539.071,"body":"Yeah, absolutely."},{"speaker":"This is what Deming said","startTime":4539.071,"endTime":4539.281,"body":"Yeah."},{"speaker":"This is what Deming said","startTime":4539.281,"endTime":4542.461,"body":"So on the, on the very, so on the"},{"speaker":"This is what Deming said","startTime":4539.281,"endTime":4542.461,"body":"very next space, he says, how does a"},{"speaker":"This is what Deming said","startTime":4542.461,"endTime":4546.441,"body":"student get a good grade by feeding"},{"speaker":"This is what Deming said","startTime":4542.461,"endTime":4546.441,"body":"back to the teacher, the same marbles"},{"speaker":"This is what Deming said","startTime":4546.441,"endTime":4548.531,"body":"that the teacher gave out to the class."},{"speaker":"This is what Deming said","startTime":4548.841,"endTime":4550.831,"body":"So stated by Dr."},{"speaker":"This is what Deming said","startTime":4550.851,"endTime":4552.521,"body":"Edwin Rothman, 1990."},{"speaker":"This is what Deming said","startTime":4552.531,"endTime":4555.731,"body":"Grading in school is an attempt"},{"speaker":"This is what Deming said","startTime":4552.531,"endTime":4555.731,"body":"to achieve quality by inspection."},{"speaker":"This is what Deming said","startTime":4555.981,"endTime":4557.381,"body":"William J."},{"speaker":"This is what Deming said","startTime":4557.381,"endTime":4559.231,"body":"Latsko."},{"speaker":"This is what Deming said","startTime":4559.711,"endTime":4561.211,"body":"So he's got some quotes."},{"speaker":"This is what Deming said","startTime":4561.221,"endTime":4562.901,"body":"He's got some people"},{"speaker":"This is what Deming said","startTime":4561.221,"endTime":4562.901,"body":"attached to those quotes."},{"speaker":"This is what Deming said","startTime":4563.121,"endTime":4565.211,"body":"Like, it seems like he's"},{"speaker":"This is what Deming said","startTime":4563.121,"endTime":4565.211,"body":"done his research here."},{"speaker":"This is what Deming said","startTime":4565.451,"endTime":4568.581,"body":", to make statements like grading"},{"speaker":"This is what Deming said","startTime":4565.451,"endTime":4568.581,"body":"and ranking produce artificial"},{"speaker":"This is what Deming said","startTime":4568.591,"endTime":4570.411,"body":"scarcity of top grades."},{"speaker":"This is what Deming said","startTime":4570.701,"endTime":4574.141,"body":"Only a few people on the job"},{"speaker":"This is what Deming said","startTime":4570.701,"endTime":4574.141,"body":"are admitted to the top rank."},{"speaker":"This is what Deming said","startTime":4574.311,"endTime":4578.461,"body":"His claim is there is not"},{"speaker":"This is what Deming said","startTime":4574.311,"endTime":4578.461,"body":"a scarcity of good people."},{"speaker":"This is what Deming said","startTime":4578.931,"endTime":4583.501,"body":"these are unnatural systems"},{"speaker":"This is what Deming said","startTime":4578.931,"endTime":4583.501,"body":"put in place on top of people."},{"speaker":"This is what Deming said","startTime":4583.511,"endTime":4583.961,"body":"That's right."},{"speaker":"This is what Deming said","startTime":4584.111,"endTime":4587.351,"body":"for reasons like really, I don't"},{"speaker":"This is what Deming said","startTime":4584.111,"endTime":4587.351,"body":"understand the reasons, but, all"},{"speaker":"This is what Deming said","startTime":4587.351,"endTime":4590.891,"body":"they do is, dissuade people's"},{"speaker":"This is what Deming said","startTime":4587.351,"endTime":4590.891,"body":"natural inclinations of learning."},{"speaker":"This is what Deming said","startTime":4590.891,"endTime":4592.811,"body":"People want to learn"},{"speaker":"This is what Deming said","startTime":4590.891,"endTime":4592.811,"body":"because they like learning."},{"speaker":"This is what Deming said","startTime":4593.161,"endTime":4597.211,"body":"That is a something that a you're"},{"speaker":"This is what Deming said","startTime":4593.161,"endTime":4597.211,"body":"born with right and again He doesn't"},{"speaker":"This is what Deming said","startTime":4597.211,"endTime":4598.471,"body":"go too deep in that in this book."},{"speaker":"This is what Deming said","startTime":4598.711,"endTime":4603.861,"body":"The Alfie Kohn books do go deep into this"},{"speaker":"This is what Deming said","startTime":4598.711,"endTime":4603.861,"body":"So if you're interested in this topic if"},{"speaker":"This is what Deming said","startTime":4603.861,"endTime":4607.821,"body":"this stuff just doesn't sit right with"},{"speaker":"This is what Deming said","startTime":4603.861,"endTime":4607.821,"body":"you like I I highly recommend any of"},{"speaker":"This is what Deming said","startTime":4607.821,"endTime":4609.841,"body":"those Alfie Kohn books punished by rewards"},{"speaker":"This is what Deming said","startTime":4609.851,"endTime":4613.301,"body":"that's a good one to start with Yeah"},{"speaker":"This is what Deming said","startTime":4609.851,"endTime":4613.301,"body":"I think it's up to if you're a leader"},{"speaker":"This is what Deming said","startTime":4613.341,"endTime":4616.681,"body":"it's up to you to take on some of these"},{"speaker":"This is what Deming said","startTime":4613.341,"endTime":4616.681,"body":"and You don't have to take on all of"},{"speaker":"This is what Deming said","startTime":4616.681,"endTime":4621.241,"body":"them at the same time, maybe, but take"},{"speaker":"This is what Deming said","startTime":4616.681,"endTime":4621.241,"body":"them on and see if you can improve your,"},{"speaker":"This is what Deming said","startTime":4621.401,"endTime":4623.031,"body":"organizational climate, the culture."},{"speaker":"This is what Deming said","startTime":4623.161,"endTime":4623.521,"body":"Yeah."},{"speaker":"This is what Deming said","startTime":4623.771,"endTime":4628.631,"body":"So I want to end the, management of"},{"speaker":"This is what Deming said","startTime":4623.771,"endTime":4628.631,"body":"people chapter with a example he gives"},{"speaker":"This is what Deming said","startTime":4628.631,"endTime":4631.891,"body":"in the book about a school gym class."},{"speaker":"This is what Deming said","startTime":4632.191,"endTime":4634.791,"body":"And  first of all, if you're still"},{"speaker":"This is what Deming said","startTime":4632.191,"endTime":4634.791,"body":"listening to this podcast, Here at"},{"speaker":"This is what Deming said","startTime":4634.791,"endTime":4638.741,"body":"the,  hour 15 mark, hour 20 mark,"},{"speaker":"This is what Deming said","startTime":4634.791,"endTime":4638.741,"body":"whatever it's going to be right now."},{"speaker":"This is what Deming said","startTime":4639.031,"endTime":4639.481,"body":"Thanks."},{"speaker":"This is what Deming said","startTime":4639.511,"endTime":4642.381,"body":"And, , also let me know if this"},{"speaker":"This is what Deming said","startTime":4639.511,"endTime":4642.381,"body":"was your school experience, because"},{"speaker":"This is what Deming said","startTime":4642.391,"endTime":4645.491,"body":"this is, this is verbatim my school."},{"speaker":"This is what Deming said","startTime":4645.491,"endTime":4649.461,"body":"If I could have AI create a cartoon"},{"speaker":"This is what Deming said","startTime":4645.491,"endTime":4649.461,"body":"of this right now, it would be my,"},{"speaker":"This is what Deming said","startTime":4649.471,"endTime":4652.091,"body":"my childhood gym class experience."},{"speaker":"This is what Deming said","startTime":4652.301,"endTime":4652.621,"body":"Right."},{"speaker":"This is what Deming said","startTime":4652.871,"endTime":4658.161,"body":"It says the aim of class in gymnasium"},{"speaker":"This is what Deming said","startTime":4652.871,"endTime":4658.161,"body":"should be physical benefit to everybody."},{"speaker":"This is what Deming said","startTime":4658.161,"endTime":4660.251,"body":"In my school it was called, , physical"},{"speaker":"This is what Deming said","startTime":4658.161,"endTime":4660.251,"body":"education, it was called P."},{"speaker":"This is what Deming said","startTime":4660.381,"endTime":4660.741,"body":"E."},{"speaker":"This is what Deming said","startTime":4660.871,"endTime":4662.651,"body":"I know, mine too, it was called P."},{"speaker":"This is what Deming said","startTime":4662.671,"endTime":4662.681,"body":"E."},{"speaker":"This is what Deming said","startTime":4662.731,"endTime":4663.841,"body":"Instead, P."},{"speaker":"This is what Deming said","startTime":4663.851,"endTime":4663.861,"body":"E."},{"speaker":"This is what Deming said","startTime":4663.861,"endTime":4666.871,"body":"class were typically spent"},{"speaker":"This is what Deming said","startTime":4663.861,"endTime":4666.871,"body":"playing a competitive game."},{"speaker":"This is what Deming said","startTime":4667.041,"endTime":4669.601,"body":"The child that did not display"},{"speaker":"This is what Deming said","startTime":4667.041,"endTime":4669.601,"body":"athletic ability received"},{"speaker":"This is what Deming said","startTime":4669.611,"endTime":4671.051,"body":"no benefit from gymnasium."},{"speaker":"This is what Deming said","startTime":4671.441,"endTime":4675.271,"body":"For example, in softball, the non athletic"},{"speaker":"This is what Deming said","startTime":4671.441,"endTime":4675.271,"body":"child would be placed in right field"},{"speaker":"This is what Deming said","startTime":4675.271,"endTime":4676.811,"body":"where the ball would seldom be hit."},{"speaker":"This is what Deming said","startTime":4677.136,"endTime":4681.166,"body":"In basketball, she would be sit on the"},{"speaker":"This is what Deming said","startTime":4677.136,"endTime":4681.166,"body":"bench till her team had a sustainable"},{"speaker":"This is what Deming said","startTime":4681.166,"endTime":4684.536,"body":"lead and then be sent in and she"},{"speaker":"This is what Deming said","startTime":4681.166,"endTime":4684.536,"body":"could not jeopardize the victory."},{"speaker":"This is what Deming said","startTime":4684.876,"endTime":4690.136,"body":"Thus, at a very early age, once a child"},{"speaker":"This is what Deming said","startTime":4684.876,"endTime":4690.136,"body":"is labeled non athletic, there's little"},{"speaker":"This is what Deming said","startTime":4690.136,"endTime":4691.916,"body":"opportunity for benefit from gym class."},{"speaker":"This is what Deming said","startTime":4692.126,"endTime":4696.836,"body":"Even the method for, Forming teams"},{"speaker":"This is what Deming said","startTime":4692.126,"endTime":4696.836,"body":"involved constant winners and losers."},{"speaker":"This is what Deming said","startTime":4697.036,"endTime":4700.646,"body":"The gym teacher would select captains"},{"speaker":"This is what Deming said","startTime":4697.036,"endTime":4700.646,"body":"who would then choose their teams."},{"speaker":"This is what Deming said","startTime":4700.796,"endTime":4704.326,"body":"The captain selected the best players"},{"speaker":"This is what Deming said","startTime":4700.796,"endTime":4704.326,"body":"first, and then with consultation of each"},{"speaker":"This is what Deming said","startTime":4704.326,"endTime":4708.006,"body":"of the players selected the next level"},{"speaker":"This is what Deming said","startTime":4704.326,"endTime":4708.006,"body":"of players, the last to be picked would"},{"speaker":"This is what Deming said","startTime":4708.006,"endTime":4712.066,"body":"endure the humiliating experience of"},{"speaker":"This is what Deming said","startTime":4708.006,"endTime":4712.066,"body":"being judged by their peers as inferior."},{"speaker":"This is what Deming said","startTime":4712.067,"endTime":4714.906,"body":"In the classroom we had a chance to shine."},{"speaker":"This is what Deming said","startTime":4714.916,"endTime":4716.116,"body":"However, others did not."},{"speaker":"This is what Deming said","startTime":4716.116,"endTime":4719.036,"body":"Students were early"},{"speaker":"This is what Deming said","startTime":4716.116,"endTime":4719.036,"body":"labeled winners and losers."},{"speaker":"This is what Deming said","startTime":4719.216,"endTime":4721.946,"body":"This stifled natural"},{"speaker":"This is what Deming said","startTime":4719.216,"endTime":4721.946,"body":"motivation and joy of learning."},{"speaker":"This is what Deming said","startTime":4722.156,"endTime":4725.476,"body":"The classroom version of the bench"},{"speaker":"This is what Deming said","startTime":4722.156,"endTime":4725.476,"body":"warmer was afraid to raise his"},{"speaker":"This is what Deming said","startTime":4725.476,"endTime":4728.816,"body":"or her hand for fear of giving a"},{"speaker":"This is what Deming said","startTime":4725.476,"endTime":4728.816,"body":"wrong answer and being laughed at."},{"speaker":"This is what Deming said","startTime":4729.066,"endTime":4731.336,"body":"this could be a lot of teams right now."},{"speaker":"This is what Deming said","startTime":4731.836,"endTime":4735.906,"body":"You know, people stay quiet in"},{"speaker":"This is what Deming said","startTime":4731.836,"endTime":4735.906,"body":"teams for a reason  but yeah, I mean"},{"speaker":"This is what Deming said","startTime":4736.096,"endTime":4739.306,"body":"whatever they say you could just"},{"speaker":"This is what Deming said","startTime":4736.096,"endTime":4739.306,"body":"say, well, that was silly, right?"},{"speaker":"This is what Deming said","startTime":4739.626,"endTime":4740.886,"body":"That's this happens all the time."},{"speaker":"This is what Deming said","startTime":4741.336,"endTime":4747.306,"body":"Reading this section - infuriating, like"},{"speaker":"This is what Deming said","startTime":4741.336,"endTime":4747.306,"body":"those are adults perpetuating this, the"},{"speaker":"This is what Deming said","startTime":4747.306,"endTime":4750.956,"body":"gym teacher in this example is selecting"},{"speaker":"This is what Deming said","startTime":4747.306,"endTime":4750.956,"body":"captains and letting this thing happen."},{"speaker":"This is what Deming said","startTime":4750.956,"endTime":4751.726,"body":"Like those are adults."},{"speaker":"This is what Deming said","startTime":4752.226,"endTime":4752.826,"body":"Those are adult."},{"speaker":"This is what Deming said","startTime":4752.836,"endTime":4754.926,"body":"Like, listen, you should know better."},{"speaker":"This is what Deming said","startTime":4755.326,"endTime":4755.996,"body":". No, I agree."},{"speaker":"This is what Deming said","startTime":4756.166,"endTime":4759.266,"body":"Unfortunately, in this, in that"},{"speaker":"This is what Deming said","startTime":4756.166,"endTime":4759.266,"body":"specific example, unlike the"},{"speaker":"This is what Deming said","startTime":4759.266,"endTime":4762.026,"body":"corporate setting where we keep"},{"speaker":"This is what Deming said","startTime":4759.266,"endTime":4762.026,"body":"telling people to keep their resume"},{"speaker":"This is what Deming said","startTime":4762.026,"endTime":4763.726,"body":"updated, what can those students do?"},{"speaker":"This is what Deming said","startTime":4763.756,"endTime":4764.656,"body":"They get frustrated."},{"speaker":"This is what Deming said","startTime":4765.096,"endTime":4769.296,"body":"And then, naturally, their talents"},{"speaker":"This is what Deming said","startTime":4765.096,"endTime":4769.296,"body":"are stifled, so they don't blossom."},{"speaker":"This is what Deming said","startTime":4769.486,"endTime":4769.726,"body":"Yeah."},{"speaker":"This is what Deming said","startTime":4769.916,"endTime":4771.446,"body":"Athletics wise, right?"},{"speaker":"This is what Deming said","startTime":4771.486,"endTime":4773.136,"body":"I mean, that's sad."},{"speaker":"This is what Deming said","startTime":4773.206,"endTime":4773.436,"body":"Right."},{"speaker":"This is what Deming said","startTime":4773.546,"endTime":4774.166,"body":"Very sad."},{"speaker":"This is what Deming said","startTime":4774.216,"endTime":4775.876,"body":"and again, like the whole hello,"},{"speaker":"This is what Deming said","startTime":4775.936,"endTime":4778.456,"body":"like a hundred episodes ago, we were"},{"speaker":"This is what Deming said","startTime":4775.936,"endTime":4778.456,"body":"talking about the Carol Dweck book."},{"speaker":"This is what Deming said","startTime":4778.906,"endTime":4779.346,"body":"Right."},{"speaker":"This is what Deming said","startTime":4779.416,"endTime":4784.236,"body":"You can go listen to that Carol"},{"speaker":"This is what Deming said","startTime":4779.416,"endTime":4784.236,"body":"Dweck podcast, the, Mindset podcast."},{"speaker":"This is what Deming said","startTime":4784.606,"endTime":4784.736,"body":"Yeah."},{"speaker":"This is what Deming said","startTime":4784.826,"endTime":4787.526,"body":"And you can clearly see why a kid."},{"speaker":"This is what Deming said","startTime":4787.776,"endTime":4791.206,"body":"Who has to endure this"},{"speaker":"This is what Deming said","startTime":4787.776,"endTime":4791.206,"body":"every time they go to P."},{"speaker":"This is what Deming said","startTime":4791.216,"endTime":4791.226,"body":"E."},{"speaker":"This is what Deming said","startTime":4791.226,"endTime":4791.496,"body":"class."},{"speaker":"This is what Deming said","startTime":4791.496,"endTime":4794.506,"body":"You know, they get, I don't know what"},{"speaker":"This is what Deming said","startTime":4791.496,"endTime":4794.506,"body":"kids go to once a week, twice a week."},{"speaker":"This is what Deming said","startTime":4794.506,"endTime":4795.326,"body":"I don't know if they go to P."},{"speaker":"This is what Deming said","startTime":4795.326,"endTime":4795.436,"body":"E."},{"speaker":"This is what Deming said","startTime":4795.436,"endTime":4796.506,"body":"class anymore in school."},{"speaker":"This is what Deming said","startTime":4796.646,"endTime":4796.836,"body":"Yeah."},{"speaker":"This is what Deming said","startTime":4796.896,"endTime":4800.806,"body":"But, you could clearly see why, they think"},{"speaker":"This is what Deming said","startTime":4796.896,"endTime":4800.806,"body":"they're like, Oh, I'm not good at sports."},{"speaker":"This is what Deming said","startTime":4801.216,"endTime":4802.436,"body":"Well, I'm not good at physical stuff."},{"speaker":"This is what Deming said","startTime":4802.437,"endTime":4805.666,"body":"I mean, you're not good because"},{"speaker":"This is what Deming said","startTime":4802.437,"endTime":4805.666,"body":"no one's there encouraging you."},{"speaker":"This is what Deming said","startTime":4805.716,"endTime":4808.886,"body":"No one's asking you, no one's"},{"speaker":"This is what Deming said","startTime":4805.716,"endTime":4808.886,"body":"putting you at first base."},{"speaker":"This is what Deming said","startTime":4809.136,"endTime":4812.636,"body":"You know, you're going to get"},{"speaker":"This is what Deming said","startTime":4809.136,"endTime":4812.636,"body":"the most catches at first base."},{"speaker":"This is what Deming said","startTime":4812.746,"endTime":4817.106,"body":"What if you're not good at sports,"},{"speaker":"This is what Deming said","startTime":4812.746,"endTime":4817.106,"body":"the where you should play first base."},{"speaker":"This is what Deming said","startTime":4817.166,"endTime":4819.476,"body":"So, yeah, this is, I think, unfortunately,"},{"speaker":"This is what Deming said","startTime":4817.166,"endTime":4819.476,"body":"there are a lot of kids out there"},{"speaker":"This is what Deming said","startTime":4819.476,"endTime":4822.496,"body":"who can relate to this, but they"},{"speaker":"This is what Deming said","startTime":4819.476,"endTime":4822.496,"body":"can't keep their resume updated."},{"speaker":"This is what Deming said","startTime":4822.536,"endTime":4824.646,"body":"It's not like they can just leave bananas."},{"speaker":"This is what Deming said","startTime":4824.896,"endTime":4830.386,"body":", this category is so, it highlights"},{"speaker":"This is what Deming said","startTime":4824.896,"endTime":4830.386,"body":"a systemic broken nature."},{"speaker":"This is what Deming said","startTime":4830.636,"endTime":4832.606,"body":"Of this problem, but it's okay, Brian."},{"speaker":"This is what Deming said","startTime":4832.646,"endTime":4833.366,"body":"Here's what we do."},{"speaker":"This is what Deming said","startTime":4833.396,"endTime":4836.756,"body":"We say we declare"},{"speaker":"This is what Deming said","startTime":4833.396,"endTime":4836.756,"body":"ourselves world champions."},{"speaker":"This is what Deming said","startTime":4836.786,"endTime":4839.276,"body":"We could be the only ones playing"},{"speaker":"This is what Deming said","startTime":4836.786,"endTime":4839.276,"body":"that sport, but that's okay."},{"speaker":"This is what Deming said","startTime":4839.526,"endTime":4839.776,"body":"Right."},{"speaker":"This is what Deming said","startTime":4839.806,"endTime":4841.176,"body":"With we're world champions."},{"speaker":"This is what Deming said","startTime":4841.186,"endTime":4843.236,"body":"What an infuriating kind of wrap up."},{"speaker":"This is what Deming said","startTime":4843.236,"endTime":4848.246,"body":"so, chapter seven is exclusively the"},{"speaker":"This is what Deming said","startTime":4843.236,"endTime":4848.246,"body":"realm of the red beads experiment."},{"speaker":"This is what Deming said","startTime":4848.246,"endTime":4851.016,"body":"We are not going to go into"},{"speaker":"This is what Deming said","startTime":4848.246,"endTime":4851.016,"body":"the red beads experiment here."},{"speaker":"This is what Deming said","startTime":4851.316,"endTime":4854.836,"body":"You can watch videos about actually"},{"speaker":"This is what Deming said","startTime":4851.316,"endTime":4854.836,"body":"actually watch the red beady experiment"},{"speaker":"This is what Deming said","startTime":4854.866,"endTime":4858.346,"body":"happening online, encourage you"},{"speaker":"This is what Deming said","startTime":4854.866,"endTime":4858.346,"body":"it's worth five minutes or whatever"},{"speaker":"This is what Deming said","startTime":4858.346,"endTime":4859.226,"body":"to watch the red beady experiment."},{"speaker":"This is what Deming said","startTime":4859.236,"endTime":4861.046,"body":"Basically, you take a bunch of beads."},{"speaker":"This is what Deming said","startTime":4861.461,"endTime":4865.241,"body":"There's red and white beads and the"},{"speaker":"This is what Deming said","startTime":4861.461,"endTime":4865.241,"body":"supervisor yells at you and says no red"},{"speaker":"This is what Deming said","startTime":4865.251,"endTime":4868.951,"body":"beads only filter white beads and here's"},{"speaker":"This is what Deming said","startTime":4865.251,"endTime":4868.951,"body":"a paddle or something with holes in it"},{"speaker":"This is what Deming said","startTime":4868.951,"endTime":4872.971,"body":"and You're supposed to scoop beads out"},{"speaker":"This is what Deming said","startTime":4868.951,"endTime":4872.971,"body":"and paddle them in and they yell you for"},{"speaker":"This is what Deming said","startTime":4872.971,"endTime":4876.231,"body":"getting red beads Which is like it's funny"},{"speaker":"This is what Deming said","startTime":4872.971,"endTime":4876.231,"body":"because like you can't control the scoop."},{"speaker":"This is what Deming said","startTime":4876.441,"endTime":4877.951,"body":"You can't control within the scoop, right?"},{"speaker":"This is what Deming said","startTime":4877.951,"endTime":4879.861,"body":"You can't get yeah, so There's a"},{"speaker":"This is what Deming said","startTime":4877.951,"endTime":4879.861,"body":"bunch of stuff you can't control."},{"speaker":"This is what Deming said","startTime":4880.111,"endTime":4883.821,"body":"What it's supposed to teach"},{"speaker":"This is what Deming said","startTime":4880.111,"endTime":4883.821,"body":"you is the system is stable."},{"speaker":"This is what Deming said","startTime":4884.261,"endTime":4887.781,"body":"You scoop the beads, you shuffle them"},{"speaker":"This is what Deming said","startTime":4884.261,"endTime":4887.781,"body":"through the holes, they fall into the"},{"speaker":"This is what Deming said","startTime":4887.791,"endTime":4891.321,"body":"thing, a certain amount of red beads,"},{"speaker":"This is what Deming said","startTime":4887.791,"endTime":4891.321,"body":"like the system itself is stable."},{"speaker":"This is what Deming said","startTime":4891.571,"endTime":4893.261,"body":"Stupid, but stable."},{"speaker":"This is what Deming said","startTime":4893.511,"endTime":4893.861,"body":"Right?"},{"speaker":"This is what Deming said","startTime":4893.931,"endTime":4897.021,"body":"And, You don't get any"},{"speaker":"This is what Deming said","startTime":4893.931,"endTime":4897.021,"body":"say over the process."},{"speaker":"This is what Deming said","startTime":4897.321,"endTime":4901.121,"body":"So it's supposed to be a hands on"},{"speaker":"This is what Deming said","startTime":4897.321,"endTime":4901.121,"body":"experiment to teach you that like,"},{"speaker":"This is what Deming said","startTime":4901.121,"endTime":4904.491,"body":"listen, why, why are we not just like,"},{"speaker":"This is what Deming said","startTime":4901.121,"endTime":4904.491,"body":"who gave me this bucket of beads?"},{"speaker":"This is what Deming said","startTime":4904.911,"endTime":4907.931,"body":"Why can't I just tell them like,"},{"speaker":"This is what Deming said","startTime":4904.911,"endTime":4907.931,"body":"Hey, stop giving me these red beads."},{"speaker":"This is what Deming said","startTime":4907.931,"endTime":4908.581,"body":"What are you doing?"},{"speaker":"This is what Deming said","startTime":4908.631,"endTime":4909.001,"body":"Right."},{"speaker":"This is what Deming said","startTime":4909.271,"endTime":4911.741,"body":"In the experiment, if you watch the"},{"speaker":"This is what Deming said","startTime":4909.271,"endTime":4911.741,"body":"experiment, there's like, Oh,  the"},{"speaker":"This is what Deming said","startTime":4911.741,"endTime":4916.481,"body":"foreman hits this quota, they get a"},{"speaker":"This is what Deming said","startTime":4911.741,"endTime":4916.481,"body":"bonus and workers get fired for getting"},{"speaker":"This is what Deming said","startTime":4916.481,"endTime":4918.061,"body":"too many red beads, the process is."},{"speaker":"This is what Deming said","startTime":4918.311,"endTime":4921.161,"body":"In control, but we're playing"},{"speaker":"This is what Deming said","startTime":4918.311,"endTime":4921.161,"body":"all these games inside of it."},{"speaker":"This is what Deming said","startTime":4921.171,"endTime":4922.891,"body":"And, it's really fun to watch."},{"speaker":"This is what Deming said","startTime":4923.141,"endTime":4926.451,"body":"I think most people can relate,"},{"speaker":"This is what Deming said","startTime":4923.141,"endTime":4926.451,"body":"from that video to what happens"},{"speaker":"This is what Deming said","startTime":4926.481,"endTime":4928.456,"body":"at their work day to day."},{"speaker":"This is what Deming said","startTime":4928.456,"endTime":4928.911,"body":"Yeah."},{"speaker":"This is what Deming said","startTime":4929.291,"endTime":4932.171,"body":"And, the end of every red"},{"speaker":"This is what Deming said","startTime":4929.291,"endTime":4932.171,"body":"bead experiment is like, well,"},{"speaker":"This is what Deming said","startTime":4932.171,"endTime":4933.461,"body":"we decided to close a plant."},{"speaker":"This is what Deming said","startTime":4933.521,"endTime":4936.641,"body":"You guys can't stop the red"},{"speaker":"This is what Deming said","startTime":4933.521,"endTime":4936.641,"body":"beads from coming through."},{"speaker":"This is what Deming said","startTime":4936.901,"endTime":4938.081,"body":"We're going to close a plant."},{"speaker":"This is what Deming said","startTime":4938.091,"endTime":4939.621,"body":"That's enough is enough."},{"speaker":"This is what Deming said","startTime":4939.651,"endTime":4943.811,"body":"And management has made the decision"},{"speaker":"This is what Deming said","startTime":4939.651,"endTime":4943.811,"body":"which is, I mean, that's great."},{"speaker":"This is what Deming said","startTime":4944.061,"endTime":4947.291,"body":"But, again, it's a good hands on"},{"speaker":"This is what Deming said","startTime":4944.061,"endTime":4947.291,"body":"experiment to get you to understand this."},{"speaker":"This is what Deming said","startTime":4947.541,"endTime":4947.851,"body":"Yeah."},{"speaker":"This is what Deming said","startTime":4948.211,"endTime":4949.251,"body":"If you don't, right."},{"speaker":"This is what Deming said","startTime":4949.501,"endTime":4949.771,"body":"Right."},{"speaker":"This is what Deming said","startTime":4949.781,"endTime":4953.071,"body":"But I want to move to chapter eight,"},{"speaker":"This is what Deming said","startTime":4949.781,"endTime":4953.071,"body":"which is a short and control charts"},{"speaker":"This is what Deming said","startTime":4953.081,"endTime":4957.651,"body":"because it's a, it's a, it's a pretty,"},{"speaker":"This is what Deming said","startTime":4953.081,"endTime":4957.651,"body":"it's a pretty important chapter."},{"speaker":"This is what Deming said","startTime":4958.086,"endTime":4962.606,"body":"to talk about because, this is where he"},{"speaker":"This is what Deming said","startTime":4958.086,"endTime":4962.606,"body":"explains common causes and special causes."},{"speaker":"This is what Deming said","startTime":4962.836,"endTime":4963.966,"body":"Page 120, Dr."},{"speaker":"This is what Deming said","startTime":4963.966,"endTime":4967.706,"body":"Shewhart invented a new way to think"},{"speaker":"This is what Deming said","startTime":4963.966,"endTime":4967.706,"body":"about uniformity and non uniformity."},{"speaker":"This is what Deming said","startTime":4967.706,"endTime":4969.026,"body":"He saw two kinds of variation."},{"speaker":"This is what Deming said","startTime":4969.026,"endTime":4972.076,"body":"Variation from common causes"},{"speaker":"This is what Deming said","startTime":4969.026,"endTime":4972.076,"body":"and from special causes."},{"speaker":"This is what Deming said","startTime":4972.326,"endTime":4974.086,"body":"Okay,  he puts in a footnote, Dr."},{"speaker":"This is what Deming said","startTime":4974.086,"endTime":4978.536,"body":"Schwartz spoke of chance causes of"},{"speaker":"This is what Deming said","startTime":4974.086,"endTime":4978.536,"body":"variation and assignable causes."},{"speaker":"This is what Deming said","startTime":4978.786,"endTime":4982.116,"body":"It's common versus yeah, so but he"},{"speaker":"This is what Deming said","startTime":4978.786,"endTime":4982.116,"body":"changed the language a little bit."},{"speaker":"This is what Deming said","startTime":4982.206,"endTime":4987.986,"body":"Anyway, common causes of variation, common"},{"speaker":"This is what Deming said","startTime":4982.206,"endTime":4987.986,"body":"causes of variation produce points on"},{"speaker":"This is what Deming said","startTime":4987.986,"endTime":4992.646,"body":"a control chart that over a long period"},{"speaker":"This is what Deming said","startTime":4987.986,"endTime":4992.646,"body":"all fall inside of the control limits"},{"speaker":"This is what Deming said","startTime":4992.646,"endTime":4997.826,"body":"causing common causes of variation,"},{"speaker":"This is what Deming said","startTime":4992.646,"endTime":4997.826,"body":"say the same day to day, lot to lot."},{"speaker":"This is what Deming said","startTime":4997.836,"endTime":5000.966,"body":"The special cause of variation"},{"speaker":"This is what Deming said","startTime":4997.836,"endTime":5000.966,"body":"is something special, not part"},{"speaker":"This is what Deming said","startTime":5000.966,"endTime":5002.506,"body":"of the system of common causes."},{"speaker":"This is what Deming said","startTime":5002.891,"endTime":5006.231,"body":"It's detected by a point that falls"},{"speaker":"This is what Deming said","startTime":5002.891,"endTime":5006.231,"body":"outside of the control limits."},{"speaker":"This is what Deming said","startTime":5006.501,"endTime":5011.531,"body":"And just to bring this into perspective"},{"speaker":"This is what Deming said","startTime":5006.501,"endTime":5011.531,"body":"with an example I told om but when we"},{"speaker":"This is what Deming said","startTime":5011.531,"endTime":5014.891,"body":"were prepping for this podcast, , he says"},{"speaker":"This is what Deming said","startTime":5011.531,"endTime":5014.891,"body":"later in this chapter And I know i'm not"},{"speaker":"This is what Deming said","startTime":5014.891,"endTime":5017.241,"body":"going to quote it i'm not going to find"},{"speaker":"This is what Deming said","startTime":5014.891,"endTime":5017.241,"body":"it but he says later in this chapter"},{"speaker":"This is what Deming said","startTime":5017.521,"endTime":5021.416,"body":"a young boy Waiting for the bus for"},{"speaker":"This is what Deming said","startTime":5017.521,"endTime":5021.416,"body":"like for school, he wrote down the"},{"speaker":"This is what Deming said","startTime":5021.466,"endTime":5025.346,"body":"time the bus came every day and, the"},{"speaker":"This is what Deming said","startTime":5021.466,"endTime":5025.346,"body":"bus never varied more than five or so"},{"speaker":"This is what Deming said","startTime":5025.346,"endTime":5026.916,"body":"minutes, outside of the normal range."},{"speaker":"This is what Deming said","startTime":5027.196,"endTime":5030.916,"body":"he wrote that down the entire school"},{"speaker":"This is what Deming said","startTime":5027.196,"endTime":5030.916,"body":"year and there were only two days that it"},{"speaker":"This is what Deming said","startTime":5030.936,"endTime":5034.916,"body":"varied outside of this, five minutes give"},{"speaker":"This is what Deming said","startTime":5030.936,"endTime":5034.916,"body":"or take,  it only varied on two occasions,"},{"speaker":"This is what Deming said","startTime":5034.916,"endTime":5036.956,"body":"one was they got a new bus driver."},{"speaker":"This is what Deming said","startTime":5037.386,"endTime":5040.343,"body":"because the bus driver was sick"},{"speaker":"This is what Deming said","startTime":5037.386,"endTime":5040.343,"body":"so it was a substitute bus driver."},{"speaker":"This is what Deming said","startTime":5040.503,"endTime":5044.283,"body":"the other day, the door"},{"speaker":"This is what Deming said","startTime":5040.503,"endTime":5044.283,"body":"opener was broken on the bus."},{"speaker":"This is what Deming said","startTime":5044.423,"endTime":5044.983,"body":"Oh, okay."},{"speaker":"This is what Deming said","startTime":5044.993,"endTime":5047.393,"body":"Yeah, so they probably had to get a"},{"speaker":"This is what Deming said","startTime":5044.993,"endTime":5047.393,"body":"new bus or something like that, right?"},{"speaker":"This is what Deming said","startTime":5047.573,"endTime":5047.803,"body":"Yeah."},{"speaker":"This is what Deming said","startTime":5047.813,"endTime":5050.933,"body":"So like, those are the two, so those"},{"speaker":"This is what Deming said","startTime":5047.813,"endTime":5050.933,"body":"are like, those are special causes."},{"speaker":"This is what Deming said","startTime":5051.203,"endTime":5053.583,"body":"Everything else is like, well,"},{"speaker":"This is what Deming said","startTime":5051.203,"endTime":5053.583,"body":"maybe, maybe there's traffic,"},{"speaker":"This is what Deming said","startTime":5053.583,"endTime":5054.733,"body":"but there's traffic every day."},{"speaker":"This is what Deming said","startTime":5054.793,"endTime":5058.918,"body":"Or maybe there's maybe somebody was like,"},{"speaker":"This is what Deming said","startTime":5054.793,"endTime":5058.918,"body":"got sick or woke up not feeling well or"},{"speaker":"This is what Deming said","startTime":5058.918,"endTime":5060.348,"body":"whatever,  that could happen any day."},{"speaker":"This is what Deming said","startTime":5060.348,"endTime":5064.888,"body":"So like there was a little bit of"},{"speaker":"This is what Deming said","startTime":5060.348,"endTime":5064.888,"body":"variance, but when he plotted all of"},{"speaker":"This is what Deming said","startTime":5064.888,"endTime":5068.918,"body":"the data on a timeline, there were"},{"speaker":"This is what Deming said","startTime":5064.888,"endTime":5068.918,"body":"two blips and he figured out what"},{"speaker":"This is what Deming said","startTime":5068.918,"endTime":5070.478,"body":"the upper and lower bounds were."},{"speaker":"This is what Deming said","startTime":5070.568,"endTime":5072.018,"body":"He bounded all the data."},{"speaker":"This is what Deming said","startTime":5072.283,"endTime":5075.213,"body":"And the only blips outside of"},{"speaker":"This is what Deming said","startTime":5072.283,"endTime":5075.213,"body":"those normal bounds were those"},{"speaker":"This is what Deming said","startTime":5075.243,"endTime":5076.213,"body":"two things for the whole year."},{"speaker":"This is what Deming said","startTime":5076.403,"endTime":5079.733,"body":"So, and he points on the book, he's"},{"speaker":"This is what Deming said","startTime":5076.403,"endTime":5079.733,"body":"like, Hey, if whatever eight year old,"},{"speaker":"This is what Deming said","startTime":5079.733,"endTime":5082.713,"body":"nine year old, I don't remember how"},{"speaker":"This is what Deming said","startTime":5079.733,"endTime":5082.713,"body":"old the boy was in the story, can do"},{"speaker":"This is what Deming said","startTime":5082.713,"endTime":5085.093,"body":"it, surely your management can do it."},{"speaker":"This is what Deming said","startTime":5085.133,"endTime":5086.743,"body":"Absolutely, if they want to."},{"speaker":"This is what Deming said","startTime":5086.793,"endTime":5087.703,"body":"If they want to, yeah."},{"speaker":"This is what Deming said","startTime":5087.733,"endTime":5091.493,"body":"I think the goal, the goal"},{"speaker":"This is what Deming said","startTime":5087.733,"endTime":5091.493,"body":"being here, getting ahead of"},{"speaker":"This is what Deming said","startTime":5091.743,"endTime":5094.418,"body":"those causes that Are special."},{"speaker":"This is what Deming said","startTime":5094.468,"endTime":5095.818,"body":"Right before they become common."},{"speaker":"This is what Deming said","startTime":5095.998,"endTime":5096.733,"body":"He says, Dr."},{"speaker":"This is what Deming said","startTime":5096.733,"endTime":5100.038,"body":"Shewhart saw two kinds of"},{"speaker":"This is what Deming said","startTime":5096.733,"endTime":5100.038,"body":"mistakes described and we're"},{"speaker":"This is what Deming said","startTime":5100.038,"endTime":5100.968,"body":"gonna repeat them here."},{"speaker":"This is what Deming said","startTime":5101.028,"endTime":5105.468,"body":"He says, mistake number one, to react"},{"speaker":"This is what Deming said","startTime":5101.028,"endTime":5105.468,"body":"to an outcome as if it came from a"},{"speaker":"This is what Deming said","startTime":5105.468,"endTime":5109.318,"body":"special cause, when it actually came"},{"speaker":"This is what Deming said","startTime":5105.468,"endTime":5109.318,"body":"from a common cause of variation and"},{"speaker":"This is what Deming said","startTime":5109.318,"endTime":5112.918,"body":"mistake number two is to treat an"},{"speaker":"This is what Deming said","startTime":5109.318,"endTime":5112.918,"body":"outcome as it came from a common cause."},{"speaker":"This is what Deming said","startTime":5113.168,"endTime":5115.198,"body":"When it actually came"},{"speaker":"This is what Deming said","startTime":5113.168,"endTime":5115.198,"body":"from a special cause."},{"speaker":"This is what Deming said","startTime":5115.208,"endTime":5118.518,"body":"So basically mistaking one for the other,"},{"speaker":"This is what Deming said","startTime":5115.208,"endTime":5118.518,"body":"or both mistake number one and two, right?"},{"speaker":"This is what Deming said","startTime":5118.838,"endTime":5121.478,"body":"And this section is pretty"},{"speaker":"This is what Deming said","startTime":5118.838,"endTime":5121.478,"body":"good because it gives you some"},{"speaker":"This is what Deming said","startTime":5121.478,"endTime":5122.588,"body":"examples of that kind of stuff."},{"speaker":"This is what Deming said","startTime":5122.798,"endTime":5126.878,"body":"I've been in some shops in my time"},{"speaker":"This is what Deming said","startTime":5122.798,"endTime":5126.878,"body":"in software development, where they"},{"speaker":"This is what Deming said","startTime":5126.878,"endTime":5129.288,"body":"say, we've got to get to the bottom."},{"speaker":"This is what Deming said","startTime":5129.448,"endTime":5134.048,"body":"We got to get to the root cause"},{"speaker":"This is what Deming said","startTime":5129.448,"endTime":5134.048,"body":"analysis of every single bug."},{"speaker":"This is what Deming said","startTime":5134.298,"endTime":5137.798,"body":"and listen I might have thought about"},{"speaker":"This is what Deming said","startTime":5134.298,"endTime":5137.798,"body":"this early in my career in a different"},{"speaker":"This is what Deming said","startTime":5137.798,"endTime":5142.738,"body":"way Whereas like that's just a bug"},{"speaker":"This is what Deming said","startTime":5137.798,"endTime":5142.738,"body":"because we're pressed to get stuff out"},{"speaker":"This is what Deming said","startTime":5142.738,"endTime":5147.333,"body":"as quickly as possible And that's just"},{"speaker":"This is what Deming said","startTime":5142.738,"endTime":5147.333,"body":"an effective system of getting stuff"},{"speaker":"This is what Deming said","startTime":5147.343,"endTime":5150.673,"body":"out as quickly as possible and turning"},{"speaker":"This is what Deming said","startTime":5147.343,"endTime":5150.673,"body":"stuff around as quickly as possible."},{"speaker":"This is what Deming said","startTime":5150.733,"endTime":5154.663,"body":"We're just generating bugs Are these bugs"},{"speaker":"This is what Deming said","startTime":5150.733,"endTime":5154.663,"body":"that were created because of a normal"},{"speaker":"This is what Deming said","startTime":5154.913,"endTime":5160.073,"body":"common cause of just always rushing the"},{"speaker":"This is what Deming said","startTime":5154.913,"endTime":5160.073,"body":"development department if so No real rca"},{"speaker":"This is what Deming said","startTime":5160.103,"endTime":5162.598,"body":"necessary No, everyone knows it . Yeah."},{"speaker":"This is what Deming said","startTime":5162.608,"endTime":5167.598,"body":"I see is are actually a very"},{"speaker":"This is what Deming said","startTime":5162.608,"endTime":5167.598,"body":"valuable tool for those causes"},{"speaker":"This is what Deming said","startTime":5167.598,"endTime":5169.308,"body":"that are special, special."},{"speaker":"This is what Deming said","startTime":5169.328,"endTime":5169.848,"body":"Exactly."},{"speaker":"This is what Deming said","startTime":5170.138,"endTime":5172.408,"body":"So that they don't become common."},{"speaker":"This is what Deming said","startTime":5172.658,"endTime":5176.168,"body":"What would you say if someone, if"},{"speaker":"This is what Deming said","startTime":5172.658,"endTime":5176.168,"body":"someone is listening to this and says,"},{"speaker":"This is what Deming said","startTime":5176.218,"endTime":5179.228,"body":"Well, Om, if you don't do an RCA on"},{"speaker":"This is what Deming said","startTime":5176.218,"endTime":5179.228,"body":"every single bug, how would you ever"},{"speaker":"This is what Deming said","startTime":5179.228,"endTime":5180.738,"body":"know what's special and what's not?"},{"speaker":"This is what Deming said","startTime":5180.778,"endTime":5184.788,"body":"Oh, you would know because the special"},{"speaker":"This is what Deming said","startTime":5180.778,"endTime":5184.788,"body":"ones don't happen all that frequently."},{"speaker":"This is what Deming said","startTime":5185.018,"endTime":5188.388,"body":"And when they do happen, they,"},{"speaker":"This is what Deming said","startTime":5185.018,"endTime":5188.388,"body":"they are much more impactful."},{"speaker":"This is what Deming said","startTime":5188.398,"endTime":5192.248,"body":"Like they impact you to a degree"},{"speaker":"This is what Deming said","startTime":5188.398,"endTime":5192.248,"body":"where it's not just a bug."},{"speaker":"This is what Deming said","startTime":5192.578,"endTime":5194.738,"body":"So yeah, you would know,"},{"speaker":"This is what Deming said","startTime":5192.578,"endTime":5194.738,"body":"you would definitely know."},{"speaker":"This is what Deming said","startTime":5194.988,"endTime":5199.088,"body":"And if you can, if you can intuitively"},{"speaker":"This is what Deming said","startTime":5194.988,"endTime":5199.088,"body":"tell as a team, perhaps, right?"},{"speaker":"This is what Deming said","startTime":5199.518,"endTime":5201.558,"body":"I didn't do polls or whatever,"},{"speaker":"This is what Deming said","startTime":5199.518,"endTime":5201.558,"body":"how are you going to do this?"},{"speaker":"This is what Deming said","startTime":5201.578,"endTime":5202.428,"body":"But you can tell that."},{"speaker":"This is what Deming said","startTime":5202.873,"endTime":5206.713,"body":"We're causing more bugs because we're"},{"speaker":"This is what Deming said","startTime":5202.873,"endTime":5206.713,"body":"pressed to get things out faster."},{"speaker":"This is what Deming said","startTime":5206.863,"endTime":5208.673,"body":"That's just a sacrifice of quality"},{"speaker":"This is what Deming said","startTime":5208.963,"endTime":5214.273,"body":"he says we can avoid either mistake,"},{"speaker":"This is what Deming said","startTime":5208.963,"endTime":5214.273,"body":"but not both He says it's impossible to"},{"speaker":"This is what Deming said","startTime":5214.273,"endTime":5218.363,"body":"reduce both mistakes to zero The best"},{"speaker":"This is what Deming said","startTime":5214.273,"endTime":5218.363,"body":"way we can do is to make mistake one"},{"speaker":"This is what Deming said","startTime":5218.363,"endTime":5223.223,"body":"now and then mistake two now and then"},{"speaker":"This is what Deming said","startTime":5218.363,"endTime":5223.223,"body":"yeah So I I think there's two things"},{"speaker":"This is what Deming said","startTime":5223.223,"endTime":5227.063,"body":"I get out of that one is you cannot"},{"speaker":"This is what Deming said","startTime":5223.223,"endTime":5227.063,"body":"eliminate all causes Things will happen."},{"speaker":"This is what Deming said","startTime":5227.303,"endTime":5229.843,"body":"Something will happen that"},{"speaker":"This is what Deming said","startTime":5227.303,"endTime":5229.843,"body":"you just cannot prevent."},{"speaker":"This is what Deming said","startTime":5230.093,"endTime":5232.473,"body":"And when it does, you"},{"speaker":"This is what Deming said","startTime":5230.093,"endTime":5232.473,"body":"can learn from it, right?"},{"speaker":"This is what Deming said","startTime":5232.513,"endTime":5235.693,"body":"That becomes special, then great,"},{"speaker":"This is what Deming said","startTime":5232.513,"endTime":5235.693,"body":"because you can now make sure"},{"speaker":"This is what Deming said","startTime":5235.693,"endTime":5236.673,"body":"that it doesn't happen again."},{"speaker":"This is what Deming said","startTime":5236.923,"endTime":5237.923,"body":"So that's the first one."},{"speaker":"This is what Deming said","startTime":5238.033,"endTime":5238.863,"body":"Well, that's the second one."},{"speaker":"This is what Deming said","startTime":5238.863,"endTime":5240.183,"body":"The first one was you can't prevent."},{"speaker":"This is what Deming said","startTime":5240.403,"endTime":5241.883,"body":"Everything right, right."},{"speaker":"This is what Deming said","startTime":5241.893,"endTime":5242.793,"body":"No matter how much you try."},{"speaker":"This is what Deming said","startTime":5243.073,"endTime":5246.363,"body":"So to your point earlier, for"},{"speaker":"This is what Deming said","startTime":5243.073,"endTime":5246.363,"body":"those people that say, what if"},{"speaker":"This is what Deming said","startTime":5246.363,"endTime":5247.973,"body":"you don't do an RCA on everything?"},{"speaker":"This is what Deming said","startTime":5247.983,"endTime":5251.753,"body":"Well, you could, but is that the best"},{"speaker":"This is what Deming said","startTime":5247.983,"endTime":5251.753,"body":"use of your time and your team's time?"},{"speaker":"This is what Deming said","startTime":5251.753,"endTime":5253.543,"body":"There's another great"},{"speaker":"This is what Deming said","startTime":5251.753,"endTime":5253.543,"body":"statement in this chapter."},{"speaker":"This is what Deming said","startTime":5253.583,"endTime":5256.763,"body":"I don't want to miss it because it's"},{"speaker":"This is what Deming said","startTime":5253.583,"endTime":5256.763,"body":"another one of those ones that, Has"},{"speaker":"This is what Deming said","startTime":5257.013,"endTime":5261.523,"body":"propagated outside of this book and been"},{"speaker":"This is what Deming said","startTime":5257.013,"endTime":5261.523,"body":"kind of taken and used in a different way."},{"speaker":"This is what Deming said","startTime":5261.523,"endTime":5266.253,"body":"It says when a control chart indicates no"},{"speaker":"This is what Deming said","startTime":5261.523,"endTime":5266.253,"body":"special cause present, the process is said"},{"speaker":"This is what Deming said","startTime":5266.263,"endTime":5269.263,"body":"to be in statistical control or stable."},{"speaker":"This is what Deming said","startTime":5269.493,"endTime":5272.983,"body":"The average and limits of variation"},{"speaker":"This is what Deming said","startTime":5269.493,"endTime":5272.983,"body":"are predictable with a high degree"},{"speaker":"This is what Deming said","startTime":5272.983,"endTime":5274.813,"body":"of belief over the immediate future."},{"speaker":"This is what Deming said","startTime":5275.083,"endTime":5277.883,"body":"Quality and quantity are predictable."},{"speaker":"This is what Deming said","startTime":5278.133,"endTime":5282.393,"body":"Costs are predictable just in"},{"speaker":"This is what Deming said","startTime":5278.133,"endTime":5282.393,"body":"time begins to take on meaning."},{"speaker":"This is what Deming said","startTime":5282.643,"endTime":5286.683,"body":"So again, with that, like the bus is"},{"speaker":"This is what Deming said","startTime":5282.643,"endTime":5286.683,"body":"running on the schedule, if I can draw an"},{"speaker":"This is what Deming said","startTime":5286.703,"endTime":5291.543,"body":"upper and a lower bound on all my points"},{"speaker":"This is what Deming said","startTime":5286.703,"endTime":5291.543,"body":"in time, and I can predict like, well,"},{"speaker":"This is what Deming said","startTime":5291.583,"endTime":5293.673,"body":"the bus will definitely be here between."},{"speaker":"This is what Deming said","startTime":5294.118,"endTime":5296.218,"body":"Well, we live in Florida,"},{"speaker":"This is what Deming said","startTime":5294.118,"endTime":5296.218,"body":"so the bus comes at like 4."},{"speaker":"This is what Deming said","startTime":5296.218,"endTime":5297.938,"body":"30 in the morning."},{"speaker":"This is what Deming said","startTime":5298.188,"endTime":5298.988,"body":"Well, it's still dark."},{"speaker":"This is what Deming said","startTime":5299.008,"endTime":5300.788,"body":"It comes super, super early."},{"speaker":"This is what Deming said","startTime":5301.038,"endTime":5303.298,"body":"If the bus comes between 6."},{"speaker":"This is what Deming said","startTime":5303.508,"endTime":5304.968,"body":"44 a."},{"speaker":"This is what Deming said","startTime":5304.968,"endTime":5305.398,"body":"m."},{"speaker":"This is what Deming said","startTime":5305.618,"endTime":5307.338,"body":"and 6."},{"speaker":"This is what Deming said","startTime":5307.338,"endTime":5307.548,"body":"50 a."},{"speaker":"This is what Deming said","startTime":5307.548,"endTime":5309.678,"body":"m., that's a six minute window."},{"speaker":"This is what Deming said","startTime":5309.738,"endTime":5309.978,"body":"Yeah."},{"speaker":"This is what Deming said","startTime":5310.068,"endTime":5314.908,"body":"Okay, so when you're like, Brian, when"},{"speaker":"This is what Deming said","startTime":5310.068,"endTime":5314.908,"body":"are you going to get on the bus tomorrow?"},{"speaker":"This is what Deming said","startTime":5315.393,"endTime":5318.233,"body":"I'll say, first of all, I don't go"},{"speaker":"This is what Deming said","startTime":5315.393,"endTime":5318.233,"body":"to middle school, leave me alone."},{"speaker":"This is what Deming said","startTime":5318.523,"endTime":5321.413,"body":"but second of all, I'll say, it's"},{"speaker":"This is what Deming said","startTime":5318.523,"endTime":5321.413,"body":"going to be between this six minute"},{"speaker":"This is what Deming said","startTime":5321.433,"endTime":5326.863,"body":"window and then set your watch because"},{"speaker":"This is what Deming said","startTime":5321.433,"endTime":5326.863,"body":"watch my team perform and I can be"},{"speaker":"This is what Deming said","startTime":5326.873,"endTime":5331.993,"body":"ridiculous about it, but also like"},{"speaker":"This is what Deming said","startTime":5326.873,"endTime":5331.993,"body":"there's a high expectation that you"},{"speaker":"This is what Deming said","startTime":5331.993,"endTime":5333.893,"body":"can set your watch to my delivery time."},{"speaker":"This is what Deming said","startTime":5334.373,"endTime":5337.753,"body":"And we will hit your deadline or"},{"speaker":"This is what Deming said","startTime":5334.373,"endTime":5337.753,"body":"milestone, wherever you want to call"},{"speaker":"This is what Deming said","startTime":5337.753,"endTime":5339.053,"body":"it on the Gantt chart, we'll hit it."},{"speaker":"This is what Deming said","startTime":5339.343,"endTime":5343.193,"body":"Because this just in time thing is like,"},{"speaker":"This is what Deming said","startTime":5339.343,"endTime":5343.193,"body":"we have real statistics backing us up."},{"speaker":"This is what Deming said","startTime":5343.283,"endTime":5345.523,"body":"Yeah, yeah, special cause is"},{"speaker":"This is what Deming said","startTime":5343.283,"endTime":5345.523,"body":"notwithstanding, of course."},{"speaker":"This is what Deming said","startTime":5345.523,"endTime":5345.903,"body":"Absolutely."},{"speaker":"This is what Deming said","startTime":5346.413,"endTime":5347.033,"body":"That's very true."},{"speaker":"This is what Deming said","startTime":5347.213,"endTime":5350.053,"body":"What if there's a crash on the"},{"speaker":"This is what Deming said","startTime":5347.213,"endTime":5350.053,"body":"only road the bus can take?"},{"speaker":"This is what Deming said","startTime":5350.083,"endTime":5351.983,"body":"Well, that doesn't"},{"speaker":"This is what Deming said","startTime":5350.083,"endTime":5351.983,"body":"happen every day, right?"},{"speaker":"This is what Deming said","startTime":5352.023,"endTime":5355.933,"body":"So, to your point, if you're in the"},{"speaker":"This is what Deming said","startTime":5352.023,"endTime":5355.933,"body":"bounds, upper and lower bounds, the"},{"speaker":"This is what Deming said","startTime":5355.933,"endTime":5359.863,"body":"processes in control, this is control,"},{"speaker":"This is what Deming said","startTime":5355.933,"endTime":5359.863,"body":"basically this is control systems theory."},{"speaker":"This is what Deming said","startTime":5359.863,"endTime":5360.653,"body":"Yes."},{"speaker":"This is what Deming said","startTime":5360.953,"endTime":5363.983,"body":"But if you're outside of that,"},{"speaker":"This is what Deming said","startTime":5360.953,"endTime":5363.983,"body":"that's where you should spend"},{"speaker":"This is what Deming said","startTime":5363.983,"endTime":5365.613,"body":"your effort to figure out the RCA."},{"speaker":"This is what Deming said","startTime":5365.713,"endTime":5366.843,"body":"Well, he has a couple of statements."},{"speaker":"This is what Deming said","startTime":5366.853,"endTime":5369.223,"body":"The performance of an unstable"},{"speaker":"This is what Deming said","startTime":5366.853,"endTime":5369.223,"body":"system cannot be predicted."},{"speaker":"This is what Deming said","startTime":5369.243,"endTime":5371.393,"body":"That's a Brian Joyner, 28 July, 1992."},{"speaker":"This is what Deming said","startTime":5371.863,"endTime":5375.963,"body":"So like, if you have an unstable system,"},{"speaker":"This is what Deming said","startTime":5371.863,"endTime":5375.963,"body":"you can't plot those control charts."},{"speaker":"This is what Deming said","startTime":5375.963,"endTime":5378.453,"body":"You can't do the upper and lower"},{"speaker":"This is what Deming said","startTime":5375.963,"endTime":5378.453,"body":"bounds or you have no data."},{"speaker":"This is what Deming said","startTime":5378.623,"endTime":5379.613,"body":"We didn't talk about that yet."},{"speaker":"This is what Deming said","startTime":5379.823,"endTime":5380.893,"body":"Well, you're not doing this."},{"speaker":"This is what Deming said","startTime":5381.338,"endTime":5382.648,"body":"There's no sense of normalcy."},{"speaker":"This is what Deming said","startTime":5382.678,"endTime":5383.428,"body":"When's it going to be done?"},{"speaker":"This is what Deming said","startTime":5383.508,"endTime":5384.048,"body":"I don't know."},{"speaker":"This is what Deming said","startTime":5384.168,"endTime":5385.398,"body":"This is a new team, right?"},{"speaker":"This is what Deming said","startTime":5385.418,"endTime":5387.138,"body":"Or this is a new technology."},{"speaker":"This is what Deming said","startTime":5387.198,"endTime":5390.958,"body":"Yeah new program new customer Exactly"},{"speaker":"This is what Deming said","startTime":5387.198,"endTime":5390.958,"body":"a million things you shuffle all"},{"speaker":"This is what Deming said","startTime":5390.958,"endTime":5394.198,"body":"the teams you change all of our"},{"speaker":"This is what Deming said","startTime":5390.958,"endTime":5394.198,"body":"team members around We can't predict"},{"speaker":"This is what Deming said","startTime":5394.198,"endTime":5398.288,"body":"anything that this is a the the system"},{"speaker":"This is what Deming said","startTime":5394.198,"endTime":5398.288,"body":"has not been proven and then he says"},{"speaker":"This is what Deming said","startTime":5398.538,"endTime":5403.218,"body":"Once statistical control is achieved, the"},{"speaker":"This is what Deming said","startTime":5398.538,"endTime":5403.218,"body":"next step is improvement of the process,"},{"speaker":"This is what Deming said","startTime":5403.508,"endTime":5407.718,"body":"provided the economic advantage hoped"},{"speaker":"This is what Deming said","startTime":5403.508,"endTime":5407.718,"body":"for will be a good investment in view"},{"speaker":"This is what Deming said","startTime":5407.748,"endTime":5409.568,"body":"of the expected cost and improvement."},{"speaker":"This is what Deming said","startTime":5409.598,"endTime":5415.358,"body":"Improvement may be defined as a"},{"speaker":"This is what Deming said","startTime":5409.598,"endTime":5415.358,"body":"narrower variation, moving the average"},{"speaker":"This is what Deming said","startTime":5415.358,"endTime":5417.243,"body":"to the optimum level,  or both."},{"speaker":"This is what Deming said","startTime":5417.693,"endTime":5422.313,"body":"So basically once you have those control"},{"speaker":"This is what Deming said","startTime":5417.693,"endTime":5422.313,"body":"bands, now you can start working."},{"speaker":"This is what Deming said","startTime":5422.313,"endTime":5425.413,"body":"And this is like the Toyota"},{"speaker":"This is what Deming said","startTime":5422.313,"endTime":5425.413,"body":"system of production , this is"},{"speaker":"This is what Deming said","startTime":5425.413,"endTime":5428.983,"body":"that system is we have control"},{"speaker":"This is what Deming said","startTime":5425.413,"endTime":5428.983,"body":"bands, everything's in control."},{"speaker":"This is what Deming said","startTime":5429.093,"endTime":5433.803,"body":"And now we want to narrow and narrow"},{"speaker":"This is what Deming said","startTime":5429.093,"endTime":5433.803,"body":"and narrow until our just in time"},{"speaker":"This is what Deming said","startTime":5433.803,"endTime":5438.083,"body":"becomes tighter, our delivery,"},{"speaker":"This is what Deming said","startTime":5433.803,"endTime":5438.083,"body":"our quality becomes better."},{"speaker":"This is what Deming said","startTime":5438.558,"endTime":5442.978,"body":", through each step in the process"},{"speaker":"This is what Deming said","startTime":5438.558,"endTime":5442.978,"body":"becomes faster that you can't do that"},{"speaker":"This is what Deming said","startTime":5443.028,"endTime":5444.898,"body":"until you have those upper and lower."},{"speaker":"This is what Deming said","startTime":5444.968,"endTime":5448.168,"body":"You have to have a stable system before"},{"speaker":"This is what Deming said","startTime":5444.968,"endTime":5448.168,"body":"you can improve the system, right?"},{"speaker":"This is what Deming said","startTime":5448.418,"endTime":5452.268,"body":"and narrowing of those bands to"},{"speaker":"This is what Deming said","startTime":5448.418,"endTime":5452.268,"body":"get more and more Optimization"},{"speaker":"This is what Deming said","startTime":5452.288,"endTime":5453.998,"body":"out of it happens over time."},{"speaker":"This is what Deming said","startTime":5453.998,"endTime":5455.158,"body":"It doesn't happen quickly."},{"speaker":"This is what Deming said","startTime":5455.208,"endTime":5457.898,"body":"He has one more thing in this section"},{"speaker":"This is what Deming said","startTime":5455.208,"endTime":5457.898,"body":"before I move off of it, which"},{"speaker":"This is what Deming said","startTime":5457.898,"endTime":5460.618,"body":"is, he says specification limits."},{"speaker":"This is what Deming said","startTime":5460.883,"endTime":5465.943,"body":"Or not control limits, which is saying,"},{"speaker":"This is what Deming said","startTime":5460.883,"endTime":5465.943,"body":"Oh, we're, we're working to spec basically"},{"speaker":"This is what Deming said","startTime":5465.943,"endTime":5469.813,"body":"saying like, Oh I think of, software"},{"speaker":"This is what Deming said","startTime":5465.943,"endTime":5469.813,"body":"development, SLAs is like a spec."},{"speaker":"This is what Deming said","startTime":5470.053,"endTime":5471.413,"body":"Somebody picked that out of the air."},{"speaker":"This is what Deming said","startTime":5471.593,"endTime":5471.943,"body":"Of course."},{"speaker":"This is what Deming said","startTime":5472.223,"endTime":5475.523,"body":"Now, if it's, if you've done your"},{"speaker":"This is what Deming said","startTime":5472.223,"endTime":5475.523,"body":"statistics, you've done your control"},{"speaker":"This is what Deming said","startTime":5475.523,"endTime":5478.923,"body":"chart and you know, your upper and"},{"speaker":"This is what Deming said","startTime":5475.523,"endTime":5478.923,"body":"lower bounds of all your points over"},{"speaker":"This is what Deming said","startTime":5478.923,"endTime":5482.663,"body":"time, and you're constantly adjusting"},{"speaker":"This is what Deming said","startTime":5478.923,"endTime":5482.663,"body":"as things move up or down or whatever."},{"speaker":"This is what Deming said","startTime":5482.708,"endTime":5488.588,"body":"But if you just, if management is like,"},{"speaker":"This is what Deming said","startTime":5482.708,"endTime":5488.588,"body":"we want whatever we want the software by"},{"speaker":"This is what Deming said","startTime":5488.588,"endTime":5491.868,"body":"this deadline or we want this milestone"},{"speaker":"This is what Deming said","startTime":5488.588,"endTime":5491.868,"body":"or whatever you're kind of, talking"},{"speaker":"This is what Deming said","startTime":5491.868,"endTime":5496.393,"body":"about this here is you, you declared"},{"speaker":"This is what Deming said","startTime":5491.868,"endTime":5496.393,"body":"a specification and, Deming says,"},{"speaker":"This is what Deming said","startTime":5496.603,"endTime":5499.923,"body":"There is no logical connection between"},{"speaker":"This is what Deming said","startTime":5496.603,"endTime":5499.923,"body":"control limits and specifications."},{"speaker":"This is what Deming said","startTime":5499.923,"endTime":5503.443,"body":"Control limits, once we have"},{"speaker":"This is what Deming said","startTime":5499.923,"endTime":5503.443,"body":"achieved a fair state of statistical"},{"speaker":"This is what Deming said","startTime":5503.443,"endTime":5506.663,"body":"control, tell us what the process"},{"speaker":"This is what Deming said","startTime":5503.443,"endTime":5506.663,"body":"is and what it will do tomorrow."},{"speaker":"This is what Deming said","startTime":5506.673,"endTime":5509.843,"body":"The control chart is the"},{"speaker":"This is what Deming said","startTime":5506.673,"endTime":5509.843,"body":"process talking to us."},{"speaker":"This is what Deming said","startTime":5510.253,"endTime":5513.333,"body":"So again, that mirror just"},{"speaker":"This is what Deming said","startTime":5510.253,"endTime":5513.333,"body":"shows you what's happening."},{"speaker":"This is what Deming said","startTime":5513.333,"endTime":5518.018,"body":"You picking a spec and saying,"},{"speaker":"This is what Deming said","startTime":5513.333,"endTime":5518.018,"body":"look, I want this by this date was"},{"speaker":"This is what Deming said","startTime":5518.018,"endTime":5521.028,"body":"nice to want but it's not yeah it's"},{"speaker":"This is what Deming said","startTime":5518.018,"endTime":5521.028,"body":"nice it's nice but that that's what"},{"speaker":"This is what Deming said","startTime":5521.028,"endTime":5523.308,"body":"a spec is yeah yeah I fully agree"},{"speaker":"This is what Deming said","startTime":5523.578,"endTime":5526.658,"body":"Well before we're done with this"},{"speaker":"This is what Deming said","startTime":5523.578,"endTime":5526.658,"body":"chapter I want to wrap up by saying"},{"speaker":"This is what Deming said","startTime":5526.758,"endTime":5532.533,"body":"there's a lot of expertise employed"},{"speaker":"This is what Deming said","startTime":5526.758,"endTime":5532.533,"body":"in understanding a stable system like"},{"speaker":"This is what Deming said","startTime":5532.533,"endTime":5536.073,"body":"a Kanban is the closest that software"},{"speaker":"This is what Deming said","startTime":5532.533,"endTime":5536.073,"body":"development gets to this Right."},{"speaker":"This is what Deming said","startTime":5536.323,"endTime":5538.683,"body":"Here, here's, here's our"},{"speaker":"This is what Deming said","startTime":5536.323,"endTime":5538.683,"body":"flow through the system."},{"speaker":"This is what Deming said","startTime":5538.983,"endTime":5543.043,"body":"What can we do to tighten this flow"},{"speaker":"This is what Deming said","startTime":5538.983,"endTime":5543.043,"body":"to make it faster, higher quality,"},{"speaker":"This is what Deming said","startTime":5543.413,"endTime":5544.403,"body":"et cetera, et cetera, right?"},{"speaker":"This is what Deming said","startTime":5544.653,"endTime":5547.003,"body":"He has a quote in here"},{"speaker":"This is what Deming said","startTime":5544.653,"endTime":5547.003,"body":"that I think is brilliant."},{"speaker":"This is what Deming said","startTime":5547.033,"endTime":5551.553,"body":"It says, the beginner is entitled"},{"speaker":"This is what Deming said","startTime":5547.033,"endTime":5551.553,"body":"to a master for a teacher, a"},{"speaker":"This is what Deming said","startTime":5551.553,"endTime":5553.243,"body":"hack can do incredible damage."},{"speaker":"This is what Deming said","startTime":5553.563,"endTime":5556.883,"body":"And oh boy, there's a lot of"},{"speaker":"This is what Deming said","startTime":5553.563,"endTime":5556.883,"body":"hacks in this space right now."},{"speaker":"This is what Deming said","startTime":5557.073,"endTime":5557.983,"body":"For sure."},{"speaker":"This is what Deming said","startTime":5558.023,"endTime":5560.633,"body":"Way more than there are"},{"speaker":"This is what Deming said","startTime":5558.023,"endTime":5560.633,"body":"masters, I might add."},{"speaker":"This is what Deming said","startTime":5560.633,"endTime":5561.003,"body":"Absolutely."},{"speaker":"This is what Deming said","startTime":5561.003,"endTime":5561.953,"body":"Absolutely."},{"speaker":"This is what Deming said","startTime":5562.608,"endTime":5563.838,"body":"Wow, what a profound quote."},{"speaker":"This is what Deming said","startTime":5563.838,"endTime":5566.988,"body":"They're just talking the talk with"},{"speaker":"This is what Deming said","startTime":5563.838,"endTime":5566.988,"body":"regard to management, the chapter"},{"speaker":"This is what Deming said","startTime":5566.988,"endTime":5570.028,"body":"on management we talked about, or"},{"speaker":"This is what Deming said","startTime":5566.988,"endTime":5570.028,"body":"they're kind of muddling through with"},{"speaker":"This is what Deming said","startTime":5570.028,"endTime":5573.358,"body":"regard to the chapter we just read,"},{"speaker":"This is what Deming said","startTime":5570.028,"endTime":5573.358,"body":"the Schubert and control charts."},{"speaker":"This is what Deming said","startTime":5573.358,"endTime":5574.948,"body":"Like they're making decisions without."},{"speaker":"This is what Deming said","startTime":5575.198,"endTime":5578.718,"body":"the long term data going through"},{"speaker":"This is what Deming said","startTime":5575.198,"endTime":5578.718,"body":"the process of what is the upper"},{"speaker":"This is what Deming said","startTime":5578.718,"endTime":5581.878,"body":"and lower bounds of this process"},{"speaker":"This is what Deming said","startTime":5578.718,"endTime":5581.878,"body":"and understanding the system, the"},{"speaker":"This is what Deming said","startTime":5581.878,"endTime":5585.188,"body":"bounds of the system in which they're"},{"speaker":"This is what Deming said","startTime":5581.878,"endTime":5585.188,"body":"working and, the aim of the system."},{"speaker":"This is what Deming said","startTime":5585.188,"endTime":5588.258,"body":"So they shortcut any of these"},{"speaker":"This is what Deming said","startTime":5585.188,"endTime":5588.258,"body":"things at your own peril."},{"speaker":"This is what Deming said","startTime":5588.528,"endTime":5591.358,"body":"Oh boy, if you're one of these"},{"speaker":"This is what Deming said","startTime":5588.528,"endTime":5591.358,"body":"folks that are a hack that are"},{"speaker":"This is what Deming said","startTime":5591.358,"endTime":5594.488,"body":"making money off of whatever, I"},{"speaker":"This is what Deming said","startTime":5591.358,"endTime":5594.488,"body":"don't even know what you sound like."},{"speaker":"This is what Deming said","startTime":5594.498,"endTime":5596.338,"body":"You're a disguise master, basically."},{"speaker":"This is what Deming said","startTime":5596.588,"endTime":5598.598,"body":"there's a lot of this out there right now."},{"speaker":"This is what Deming said","startTime":5598.608,"endTime":5600.128,"body":"And unfortunately it is now."},{"speaker":"This is what Deming said","startTime":5600.473,"endTime":5602.833,"body":"Becoming evident that it doesn't work."},{"speaker":"This is what Deming said","startTime":5602.833,"endTime":5603.573,"body":"So it's hurting."},{"speaker":"This is what Deming said","startTime":5603.673,"endTime":5605.893,"body":"the funny thing is there's a"},{"speaker":"This is what Deming said","startTime":5603.673,"endTime":5605.893,"body":"lot of rebranding in the market."},{"speaker":"This is what Deming said","startTime":5606.313,"endTime":5609.523,"body":"There's a lot of like, Oh no, all the"},{"speaker":"This is what Deming said","startTime":5606.313,"endTime":5609.523,"body":"agile folks can't tell you anything."},{"speaker":"This is what Deming said","startTime":5609.743,"endTime":5610.893,"body":"You need product people."},{"speaker":"This is what Deming said","startTime":5610.893,"endTime":5612.613,"body":"Oh, all the product"},{"speaker":"This is what Deming said","startTime":5610.893,"endTime":5612.613,"body":"people can't do anything."},{"speaker":"This is what Deming said","startTime":5612.613,"endTime":5613.733,"body":"You need growth people."},{"speaker":"This is what Deming said","startTime":5613.883,"endTime":5616.008,"body":"Oh, the growth people I"},{"speaker":"This is what Deming said","startTime":5613.883,"endTime":5616.008,"body":"don't even know what's next."},{"speaker":"This is what Deming said","startTime":5616.488,"endTime":5617.438,"body":"You need AI."},{"speaker":"This is what Deming said","startTime":5617.478,"endTime":5618.208,"body":"That's what's next."},{"speaker":"This is what Deming said","startTime":5618.208,"endTime":5620.098,"body":"Until the AI starts to feel it."},{"speaker":"This is what Deming said","startTime":5620.098,"endTime":5621.788,"body":"I mean, theoretically we're already there."},{"speaker":"This is what Deming said","startTime":5622.058,"endTime":5623.508,"body":"in, chapter nine."},{"speaker":"This is what Deming said","startTime":5623.893,"endTime":5627.573,"body":"He does the funnel experiment, which"},{"speaker":"This is what Deming said","startTime":5623.893,"endTime":5627.573,"body":"is similar to the red beads experiment,"},{"speaker":"This is what Deming said","startTime":5627.833,"endTime":5632.493,"body":"is an experiment on variation, where"},{"speaker":"This is what Deming said","startTime":5627.833,"endTime":5632.493,"body":"they put a funnel over a table and they"},{"speaker":"This is what Deming said","startTime":5632.493,"endTime":5637.383,"body":"drop marble through it onto the table,"},{"speaker":"This is what Deming said","startTime":5632.493,"endTime":5637.383,"body":"and then they tell you to change your"},{"speaker":"This is what Deming said","startTime":5637.393,"endTime":5639.463,"body":"process based on where the marble falls."},{"speaker":"This is what Deming said","startTime":5639.463,"endTime":5643.223,"body":"So, in the first version, the marble"},{"speaker":"This is what Deming said","startTime":5639.463,"endTime":5643.223,"body":"falls in one spot, and they tell you"},{"speaker":"This is what Deming said","startTime":5643.223,"endTime":5645.203,"body":"just keep the funnel stable in one spot."},{"speaker":"This is what Deming said","startTime":5645.528,"endTime":5648.028,"body":"And just drop the marbles as"},{"speaker":"This is what Deming said","startTime":5645.528,"endTime":5648.028,"body":"close to each other as possible."},{"speaker":"This is what Deming said","startTime":5648.028,"endTime":5650.808,"body":"Just try to keep the,"},{"speaker":"This is what Deming said","startTime":5648.028,"endTime":5650.808,"body":"the, the funnel stable."},{"speaker":"This is what Deming said","startTime":5651.018,"endTime":5655.878,"body":"And the next one they say, well kind of"},{"speaker":"This is what Deming said","startTime":5651.018,"endTime":5655.878,"body":"move it as your best guest in a tight"},{"speaker":"This is what Deming said","startTime":5655.878,"endTime":5657.128,"body":"pattern and try to keep it stable."},{"speaker":"This is what Deming said","startTime":5657.128,"endTime":5659.598,"body":"And then the next one, they tell"},{"speaker":"This is what Deming said","startTime":5657.128,"endTime":5659.598,"body":"you, move it to where the last marble"},{"speaker":"This is what Deming said","startTime":5659.598,"endTime":5661.338,"body":"dropped and keep moving it and whatever."},{"speaker":"This is what Deming said","startTime":5661.338,"endTime":5663.108,"body":"Like, and then like, they will"},{"speaker":"This is what Deming said","startTime":5663.108,"endTime":5666.948,"body":"show you in this chapter, if you read"},{"speaker":"This is what Deming said","startTime":5663.108,"endTime":5666.948,"body":"the chapter, the control charts get worse"},{"speaker":"This is what Deming said","startTime":5666.968,"endTime":5668.558,"body":"and worse and worse, the more that you."},{"speaker":"This is what Deming said","startTime":5668.858,"endTime":5671.698,"body":"The more that you mess with the"},{"speaker":"This is what Deming said","startTime":5668.858,"endTime":5671.698,"body":"process, I was going to say monkey"},{"speaker":"This is what Deming said","startTime":5671.698,"endTime":5675.518,"body":"with the process, the more that you,"},{"speaker":"This is what Deming said","startTime":5671.698,"endTime":5675.518,"body":"interfere, there's a word for it."},{"speaker":"This is what Deming said","startTime":5675.568,"endTime":5678.928,"body":"The more that you tamper with the"},{"speaker":"This is what Deming said","startTime":5675.568,"endTime":5678.928,"body":"process, that is the word he uses."},{"speaker":"This is what Deming said","startTime":5678.928,"endTime":5679.788,"body":"That's right, tamper."},{"speaker":"This is what Deming said","startTime":5680.088,"endTime":5684.348,"body":"if a process is stable and you tamper"},{"speaker":"This is what Deming said","startTime":5680.088,"endTime":5684.348,"body":"with it, it's only going to wobble."},{"speaker":"This is what Deming said","startTime":5684.578,"endTime":5684.908,"body":"Right?"},{"speaker":"This is what Deming said","startTime":5684.908,"endTime":5685.528,"body":"Right."},{"speaker":"This is what Deming said","startTime":5685.578,"endTime":5689.728,"body":"But that experiment, such a low tech"},{"speaker":"This is what Deming said","startTime":5685.578,"endTime":5689.728,"body":"experiment, but it's very profound."},{"speaker":"This is what Deming said","startTime":5689.748,"endTime":5691.788,"body":"You could clearly see the impact of that."},{"speaker":"This is what Deming said","startTime":5692.028,"endTime":5695.078,"body":"So he says, Improvement of"},{"speaker":"This is what Deming said","startTime":5692.028,"endTime":5695.078,"body":"a stable system requires"},{"speaker":"This is what Deming said","startTime":5695.078,"endTime":5696.638,"body":"fundamental change in the process."},{"speaker":"This is what Deming said","startTime":5696.988,"endTime":5699.688,"body":"Fundamental change might"},{"speaker":"This is what Deming said","startTime":5696.988,"endTime":5699.688,"body":"be extremely simple."},{"speaker":"This is what Deming said","startTime":5699.688,"endTime":5703.158,"body":"A process may be stable, yet turn"},{"speaker":"This is what Deming said","startTime":5699.688,"endTime":5703.158,"body":"out faulty items and mistakes."},{"speaker":"This is what Deming said","startTime":5703.158,"endTime":5707.688,"body":"To take action on the process in response"},{"speaker":"This is what Deming said","startTime":5703.158,"endTime":5707.688,"body":"to production of a faulty item or a"},{"speaker":"This is what Deming said","startTime":5707.688,"endTime":5710.278,"body":"mistake is to tamper with the process."},{"speaker":"This is what Deming said","startTime":5710.528,"endTime":5714.098,"body":"The idea is, Unless you have the"},{"speaker":"This is what Deming said","startTime":5710.528,"endTime":5714.098,"body":"control chart, unless you're watching"},{"speaker":"This is what Deming said","startTime":5714.098,"endTime":5717.548,"body":"those metrics, you need to make a"},{"speaker":"This is what Deming said","startTime":5714.098,"endTime":5717.548,"body":"single change, just, just like testing."},{"speaker":"This is what Deming said","startTime":5717.758,"endTime":5718.588,"body":"Just like software testing."},{"speaker":"This is what Deming said","startTime":5718.588,"endTime":5722.168,"body":"In software testing, you would try not"},{"speaker":"This is what Deming said","startTime":5718.588,"endTime":5722.168,"body":"to change too many variables at once."},{"speaker":"This is what Deming said","startTime":5722.218,"endTime":5723.998,"body":"You try to change one variable at once."},{"speaker":"This is what Deming said","startTime":5724.048,"endTime":5724.308,"body":"Yep."},{"speaker":"This is what Deming said","startTime":5724.308,"endTime":5727.818,"body":"See the impact of that, and then"},{"speaker":"This is what Deming said","startTime":5724.308,"endTime":5727.818,"body":"decide whether to make that a"},{"speaker":"This is what Deming said","startTime":5727.818,"endTime":5730.528,"body":"permanent part of your process"},{"speaker":"This is what Deming said","startTime":5727.818,"endTime":5730.528,"body":"or not, and then roll it back."},{"speaker":"This is what Deming said","startTime":5730.558,"endTime":5731.948,"body":"Now, that's not always possible."},{"speaker":"This is what Deming said","startTime":5732.198,"endTime":5736.498,"body":"And again, depending on who you're working"},{"speaker":"This is what Deming said","startTime":5732.198,"endTime":5736.498,"body":"for, , that amount may not be practical"},{"speaker":"This is what Deming said","startTime":5736.498,"endTime":5739.718,"body":"if you wanna keep your job , but, that's"},{"speaker":"This is what Deming said","startTime":5736.498,"endTime":5739.718,"body":"the basis that's the basis of the testing."},{"speaker":"This is what Deming said","startTime":5739.928,"endTime":5741.548,"body":"So he, that's what he"},{"speaker":"This is what Deming said","startTime":5739.928,"endTime":5741.548,"body":"covers in chapter nine."},{"speaker":"This is what Deming said","startTime":5741.548,"endTime":5743.258,"body":"I'm gonna spend, I'm not gonna"},{"speaker":"This is what Deming said","startTime":5741.548,"endTime":5743.258,"body":"spend a lot of time there."},{"speaker":"This is what Deming said","startTime":5743.498,"endTime":5746.168,"body":"I'm gonna go into chapter 10"},{"speaker":"This is what Deming said","startTime":5743.498,"endTime":5746.168,"body":"because it's lessons and variation."},{"speaker":"This is what Deming said","startTime":5746.218,"endTime":5748.218,"body":"He starts to wrap up some"},{"speaker":"This is what Deming said","startTime":5746.218,"endTime":5748.218,"body":"things in chapter 10."},{"speaker":"This is what Deming said","startTime":5748.228,"endTime":5751.748,"body":"Cause again, this is Deming's last"},{"speaker":"This is what Deming said","startTime":5748.228,"endTime":5751.748,"body":"this is his last chapter that he wrote."},{"speaker":"This is what Deming said","startTime":5751.748,"endTime":5754.808,"body":"And then the chapter 11, this"},{"speaker":"This is what Deming said","startTime":5751.748,"endTime":5754.808,"body":"book was written by, Kelly Cahill."},{"speaker":"This is what Deming said","startTime":5754.958,"endTime":5755.108,"body":"Yeah."},{"speaker":"This is what Deming said","startTime":5755.178,"endTime":5755.588,"body":"Other people."},{"speaker":"This is what Deming said","startTime":5755.768,"endTime":5758.268,"body":"we saw only in, the Red Bead experiment."},{"speaker":"This is what Deming said","startTime":5758.318,"endTime":5760.528,"body":"we saw only common causes of variation."},{"speaker":"This is what Deming said","startTime":5760.968,"endTime":5762.298,"body":"We've learned that it's important."},{"speaker":"This is what Deming said","startTime":5762.548,"endTime":5766.228,"body":"In the management of people to understand"},{"speaker":"This is what Deming said","startTime":5762.548,"endTime":5766.228,"body":"the distinction between common causes"},{"speaker":"This is what Deming said","startTime":5766.448,"endTime":5771.168,"body":"and special causes of variation but he"},{"speaker":"This is what Deming said","startTime":5766.448,"endTime":5771.168,"body":"says a layman, however, well educated,"},{"speaker":"This is what Deming said","startTime":5771.188,"endTime":5776.038,"body":"but not learned in statistical theory,"},{"speaker":"This is what Deming said","startTime":5771.188,"endTime":5776.038,"body":"attributes every event to a special cause."},{"speaker":"This is what Deming said","startTime":5776.408,"endTime":5779.368,"body":"Unaware of the distinction"},{"speaker":"This is what Deming said","startTime":5776.408,"endTime":5779.368,"body":"between common cause of variation."},{"speaker":"This is what Deming said","startTime":5779.733,"endTime":5783.873,"body":"And special causes which I totally get"},{"speaker":"This is what Deming said","startTime":5779.733,"endTime":5783.873,"body":"this I mean it's software development"},{"speaker":"This is what Deming said","startTime":5783.953,"endTime":5787.063,"body":"completely get this with the bug"},{"speaker":"This is what Deming said","startTime":5783.953,"endTime":5787.063,"body":"example of like, oh, it's a bug We"},{"speaker":"This is what Deming said","startTime":5787.063,"endTime":5788.433,"body":"gotta dig into every single one."},{"speaker":"This is what Deming said","startTime":5788.683,"endTime":5790.453,"body":"I mean like listen guys, we're rushing."},{"speaker":"This is what Deming said","startTime":5790.503,"endTime":5791.753,"body":"We don't need to dig in everyone."},{"speaker":"This is what Deming said","startTime":5791.773,"endTime":5796.013,"body":"That's right Let's just fix it move"},{"speaker":"This is what Deming said","startTime":5791.773,"endTime":5796.013,"body":"on fix it move on that may seem a"},{"speaker":"This is what Deming said","startTime":5796.013,"endTime":5798.403,"body":"haphazard attitude to a lot of people."},{"speaker":"This is what Deming said","startTime":5798.653,"endTime":5802.673,"body":"but if you really understand the system"},{"speaker":"This is what Deming said","startTime":5798.653,"endTime":5802.673,"body":"of like, guys, listen, we're in MVP phase."},{"speaker":"This is what Deming said","startTime":5802.923,"endTime":5803.663,"body":"It's just a bug."},{"speaker":"This is what Deming said","startTime":5803.843,"endTime":5804.453,"body":"Forget it."},{"speaker":"This is what Deming said","startTime":5804.663,"endTime":5805.543,"body":"Like, let's go."},{"speaker":"This is what Deming said","startTime":5805.573,"endTime":5807.423,"body":"the learning is the most"},{"speaker":"This is what Deming said","startTime":5805.573,"endTime":5807.423,"body":"valuable thing in this phase."},{"speaker":"This is what Deming said","startTime":5807.463,"endTime":5807.853,"body":"Indeed."},{"speaker":"This is what Deming said","startTime":5807.903,"endTime":5808.353,"body":"Forget it."},{"speaker":"This is what Deming said","startTime":5808.603,"endTime":5813.783,"body":"It's a big sentence to choke down"},{"speaker":"This is what Deming said","startTime":5808.603,"endTime":5813.783,"body":"for a lot of people in this field."},{"speaker":"This is what Deming said","startTime":5814.033,"endTime":5814.423,"body":"Yeah."},{"speaker":"This is what Deming said","startTime":5814.723,"endTime":5815.543,"body":"Yeah, definitely."},{"speaker":"This is what Deming said","startTime":5815.683,"endTime":5818.483,"body":"And the other thing I would say"},{"speaker":"This is what Deming said","startTime":5815.683,"endTime":5818.483,"body":"is you don't have to fix all"},{"speaker":"This is what Deming said","startTime":5818.483,"endTime":5821.043,"body":"of those common causes like you"},{"speaker":"This is what Deming said","startTime":5818.483,"endTime":5821.043,"body":"have to fix all of the bugs."},{"speaker":"This is what Deming said","startTime":5821.293,"endTime":5821.633,"body":"Right?"},{"speaker":"This is what Deming said","startTime":5821.713,"endTime":5825.093,"body":"Look at each one on the basis"},{"speaker":"This is what Deming said","startTime":5821.713,"endTime":5825.093,"body":"of its severity, its impact,"},{"speaker":"This is what Deming said","startTime":5825.473,"endTime":5827.153,"body":"and its priority in the backlog."},{"speaker":"This is what Deming said","startTime":5827.243,"endTime":5827.473,"body":"Yeah."},{"speaker":"This is what Deming said","startTime":5827.633,"endTime":5828.613,"body":"We don't fix some of them."},{"speaker":"This is what Deming said","startTime":5828.863,"endTime":5832.383,"body":"Another thing he points out, he says,"},{"speaker":"This is what Deming said","startTime":5828.863,"endTime":5832.383,"body":"One necessary qualification of anyone"},{"speaker":"This is what Deming said","startTime":5832.383,"endTime":5836.523,"body":"in management is to stop asking people"},{"speaker":"This is what Deming said","startTime":5832.383,"endTime":5836.523,"body":"to explain ups and downs, day to"},{"speaker":"This is what Deming said","startTime":5836.523,"endTime":5840.073,"body":"day, month to month, year to year,"},{"speaker":"This is what Deming said","startTime":5836.523,"endTime":5840.073,"body":"that come from random variation."},{"speaker":"This is what Deming said","startTime":5840.323,"endTime":5842.433,"body":"So again, this is like,"},{"speaker":"This is what Deming said","startTime":5840.323,"endTime":5842.433,"body":"just like the bug thing."},{"speaker":"This is what Deming said","startTime":5842.443,"endTime":5846.173,"body":"It's like, if you're being Ask to"},{"speaker":"This is what Deming said","startTime":5842.443,"endTime":5846.173,"body":"explain every single bug that hits"},{"speaker":"This is what Deming said","startTime":5846.173,"endTime":5850.263,"body":"you in production or every single"},{"speaker":"This is what Deming said","startTime":5846.173,"endTime":5850.263,"body":"ebb and flow of your users of usage"},{"speaker":"This is what Deming said","startTime":5850.263,"endTime":5851.303,"body":"of your application or whatever."},{"speaker":"This is what Deming said","startTime":5851.463,"endTime":5851.683,"body":"Yeah."},{"speaker":"This is what Deming said","startTime":5851.683,"endTime":5853.423,"body":"Some of that is just"},{"speaker":"This is what Deming said","startTime":5851.683,"endTime":5853.423,"body":"like variance over time."},{"speaker":"This is what Deming said","startTime":5853.913,"endTime":5856.183,"body":"Like, you have to explain every day."},{"speaker":"This is what Deming said","startTime":5856.453,"endTime":5858.253,"body":"Like that, that's you're going to find."},{"speaker":"This is what Deming said","startTime":5858.253,"endTime":5858.593,"body":"Too much overhead."},{"speaker":"This is what Deming said","startTime":5858.603,"endTime":5859.853,"body":"You're going to find excuses."},{"speaker":"This is what Deming said","startTime":5860.103,"endTime":5860.163,"body":"Of course."},{"speaker":"This is what Deming said","startTime":5860.173,"endTime":5861.603,"body":"Like first you're going to make stuff up."},{"speaker":"This is what Deming said","startTime":5861.683,"endTime":5863.703,"body":"Let's, let's throw that"},{"speaker":"This is what Deming said","startTime":5861.683,"endTime":5863.703,"body":"out there, first of all."},{"speaker":"This is what Deming said","startTime":5863.723,"endTime":5863.923,"body":"Yeah."},{"speaker":"This is what Deming said","startTime":5864.173,"endTime":5867.203,"body":"And it's a huge overhead"},{"speaker":"This is what Deming said","startTime":5864.173,"endTime":5867.203,"body":"for no potential return."},{"speaker":"This is what Deming said","startTime":5867.553,"endTime":5872.353,"body":"So,  we just talked about stop asking"},{"speaker":"This is what Deming said","startTime":5867.553,"endTime":5872.353,"body":"people to explain the ups and downs."},{"speaker":"This is what Deming said","startTime":5872.603,"endTime":5878.423,"body":"And then  next thing he goes into in"},{"speaker":"This is what Deming said","startTime":5872.603,"endTime":5878.423,"body":"the book is the use of loss functions."},{"speaker":"This is what Deming said","startTime":5878.673,"endTime":5880.223,"body":"We don't like in software development."},{"speaker":"This is what Deming said","startTime":5880.273,"endTime":5884.043,"body":"I don't think I've ever talked about"},{"speaker":"This is what Deming said","startTime":5880.273,"endTime":5884.043,"body":"loss functions and, I'll put the example"},{"speaker":"This is what Deming said","startTime":5884.043,"endTime":5885.833,"body":"that he gives in the book on the screen."},{"speaker":"This is what Deming said","startTime":5886.133,"endTime":5890.613,"body":"But the loss function describes the losses"},{"speaker":"This is what Deming said","startTime":5886.133,"endTime":5890.613,"body":"that a system suffers from different"},{"speaker":"This is what Deming said","startTime":5890.623,"endTime":5893.233,"body":"values of some adjustable parameter."},{"speaker":"This is what Deming said","startTime":5893.533,"endTime":5897.473,"body":"Use of a loss function is restricted to"},{"speaker":"This is what Deming said","startTime":5893.533,"endTime":5897.473,"body":"the realm of losses that are measurable."},{"speaker":"This is what Deming said","startTime":5897.723,"endTime":5898.833,"body":"So there's that!"},{"speaker":"This is what Deming said","startTime":5898.913,"endTime":5902.213,"body":"So he says the most important use of"},{"speaker":"This is what Deming said","startTime":5898.913,"endTime":5902.213,"body":"a loss function is to help us change"},{"speaker":"This is what Deming said","startTime":5902.403,"endTime":5905.603,"body":"from a world of specifications, meeting"},{"speaker":"This is what Deming said","startTime":5902.403,"endTime":5905.603,"body":"specifications, stuff like that."},{"speaker":"This is what Deming said","startTime":5905.623,"endTime":5909.953,"body":"Arbitrary goals to continually"},{"speaker":"This is what Deming said","startTime":5905.623,"endTime":5909.953,"body":"reducing the variation about the target"},{"speaker":"This is what Deming said","startTime":5910.133,"endTime":5911.743,"body":"through improvement of the process."},{"speaker":"This is what Deming said","startTime":5911.993,"endTime":5914.313,"body":"the loss function here that"},{"speaker":"This is what Deming said","startTime":5911.993,"endTime":5914.313,"body":"I'm showing on the screen."},{"speaker":"This is what Deming said","startTime":5914.543,"endTime":5917.673,"body":"It shows, it shows basically it"},{"speaker":"This is what Deming said","startTime":5914.543,"endTime":5917.673,"body":"looks like a bell curve, intersected"},{"speaker":"This is what Deming said","startTime":5917.673,"endTime":5922.373,"body":"by a slope and it basically is"},{"speaker":"This is what Deming said","startTime":5917.673,"endTime":5922.373,"body":"the loss function that says, well,"},{"speaker":"This is what Deming said","startTime":5922.373,"endTime":5923.773,"body":"you're going to lose a number of."},{"speaker":"This is what Deming said","startTime":5924.023,"endTime":5926.793,"body":"Minutes or potentially hours, right?"},{"speaker":"This is what Deming said","startTime":5927.023,"endTime":5930.263,"body":"To say, if you want to show to the"},{"speaker":"This is what Deming said","startTime":5927.023,"endTime":5930.263,"body":"airport before your flight leaves,"},{"speaker":"This is what Deming said","startTime":5930.513,"endTime":5932.983,"body":"okay, you're going to be sitting"},{"speaker":"This is what Deming said","startTime":5930.513,"endTime":5932.983,"body":"around the airport with nothing to do."},{"speaker":"This is what Deming said","startTime":5933.403,"endTime":5934.053,"body":"That's a loss."},{"speaker":"This is what Deming said","startTime":5934.083,"endTime":5935.653,"body":"That's the bell curve of loss, right?"},{"speaker":"This is what Deming said","startTime":5935.853,"endTime":5940.223,"body":"If you get there super early, you're"},{"speaker":"This is what Deming said","startTime":5935.853,"endTime":5940.223,"body":"going to pay that whole bell curve."},{"speaker":"This is what Deming said","startTime":5940.523,"endTime":5940.823,"body":"Yeah."},{"speaker":"This is what Deming said","startTime":5940.983,"endTime":5941.253,"body":"Yeah."},{"speaker":"This is what Deming said","startTime":5941.303,"endTime":5945.553,"body":"So the goal is to get there just in"},{"speaker":"This is what Deming said","startTime":5941.303,"endTime":5945.553,"body":"time, just in time where you minimize"},{"speaker":"This is what Deming said","startTime":5945.563,"endTime":5950.533,"body":"the loss, but also don't suffer"},{"speaker":"This is what Deming said","startTime":5945.563,"endTime":5950.533,"body":"missing your flight in your example."},{"speaker":"This is what Deming said","startTime":5950.593,"endTime":5954.493,"body":"but the nice thing about the"},{"speaker":"This is what Deming said","startTime":5950.593,"endTime":5954.493,"body":"particular, there's other curves he"},{"speaker":"This is what Deming said","startTime":5954.503,"endTime":5957.133,"body":"has in the book that explain this,"},{"speaker":"This is what Deming said","startTime":5954.503,"endTime":5957.133,"body":"but the nice thing about the one I'm"},{"speaker":"This is what Deming said","startTime":5957.143,"endTime":5959.763,"body":"showing on the screen is if you miss."},{"speaker":"This is what Deming said","startTime":5960.013,"endTime":5961.903,"body":"The opportunity, you miss everything."},{"speaker":"This is what Deming said","startTime":5961.913,"endTime":5963.303,"body":"Like the curve just goes infinite."},{"speaker":"This is what Deming said","startTime":5963.553,"endTime":5963.733,"body":"Yeah."},{"speaker":"This is what Deming said","startTime":5963.733,"endTime":5964.983,"body":"You miss everything at some point."},{"speaker":"This is what Deming said","startTime":5965.233,"endTime":5968.733,"body":"So if you're like Brian going to"},{"speaker":"This is what Deming said","startTime":5965.233,"endTime":5968.733,"body":"Tampa airport, like you show up, you"},{"speaker":"This is what Deming said","startTime":5968.733,"endTime":5970.673,"body":"show up into the, what is it called?"},{"speaker":"This is what Deming said","startTime":5970.943,"endTime":5972.793,"body":"It's not called economy"},{"speaker":"This is what Deming said","startTime":5970.943,"endTime":5972.793,"body":"parking garage anymore."},{"speaker":"This is what Deming said","startTime":5972.793,"endTime":5973.153,"body":"It's called like."},{"speaker":"This is what Deming said","startTime":5973.588,"endTime":5974.598,"body":"Extended parking."},{"speaker":"This is what Deming said","startTime":5974.698,"endTime":5978.588,"body":"You show up at the economy lot,"},{"speaker":"This is what Deming said","startTime":5974.698,"endTime":5978.588,"body":"like 30 minutes flat from where"},{"speaker":"This is what Deming said","startTime":5978.588,"endTime":5980.108,"body":"your plane leaves the tarmac."},{"speaker":"This is what Deming said","startTime":5980.358,"endTime":5981.048,"body":"Cause I know that."},{"speaker":"This is what Deming said","startTime":5981.048,"endTime":5982.818,"body":"Cause I don't travel with"},{"speaker":"This is what Deming said","startTime":5981.048,"endTime":5982.818,"body":"check luggage or anything."},{"speaker":"This is what Deming said","startTime":5982.868,"endTime":5985.978,"body":"only one time I've ever just"},{"speaker":"This is what Deming said","startTime":5982.868,"endTime":5985.978,"body":"absolutely missed my flight."},{"speaker":"This is what Deming said","startTime":5986.228,"endTime":5989.138,"body":"This is a great illustration"},{"speaker":"This is what Deming said","startTime":5986.228,"endTime":5989.138,"body":"of this loss curve of, somebody"},{"speaker":"This is what Deming said","startTime":5989.148,"endTime":5990.998,"body":"has to pay for those losses."},{"speaker":"This is what Deming said","startTime":5991.288,"endTime":5994.618,"body":"So if you're going to the airport"},{"speaker":"This is what Deming said","startTime":5991.288,"endTime":5994.618,"body":"and you miss your flight okay, you"},{"speaker":"This is what Deming said","startTime":5994.628,"endTime":5997.458,"body":"pay for those losses in either money"},{"speaker":"This is what Deming said","startTime":5994.628,"endTime":5997.458,"body":"because you have to get another flight"},{"speaker":"This is what Deming said","startTime":5997.458,"endTime":6000.108,"body":"or time because you have to just"},{"speaker":"This is what Deming said","startTime":5997.458,"endTime":6000.108,"body":"wait and book you for another flight."},{"speaker":"This is what Deming said","startTime":6000.268,"endTime":6002.478,"body":"So, you directly pay for those losses."},{"speaker":"This is what Deming said","startTime":6002.718,"endTime":6007.708,"body":"But if you're a company and you miss"},{"speaker":"This is what Deming said","startTime":6002.718,"endTime":6007.708,"body":"on the market or you don't innovate"},{"speaker":"This is what Deming said","startTime":6007.768,"endTime":6011.158,"body":"that loss curve of those opportunities"},{"speaker":"This is what Deming said","startTime":6007.768,"endTime":6011.158,"body":"that are lost, who pays for those?"},{"speaker":"This is what Deming said","startTime":6011.158,"endTime":6013.908,"body":"So in the book, he says, somebody"},{"speaker":"This is what Deming said","startTime":6011.158,"endTime":6013.908,"body":"has to pay for those losses."},{"speaker":"This is what Deming said","startTime":6013.908,"endTime":6019.358,"body":"He says, Dr, Taguchi called it a"},{"speaker":"This is what Deming said","startTime":6013.908,"endTime":6019.358,"body":"loss to society, September 1960."},{"speaker":"This is what Deming said","startTime":6019.638,"endTime":6025.078,"body":"We all helped to pay for a mistake,"},{"speaker":"This is what Deming said","startTime":6019.638,"endTime":6025.078,"body":"a breakdown, failure, bankruptcy of"},{"speaker":"This is what Deming said","startTime":6025.078,"endTime":6027.508,"body":"the, of a company inept management."},{"speaker":"This is what Deming said","startTime":6027.518,"endTime":6029.178,"body":"So basically society."},{"speaker":"This is what Deming said","startTime":6029.473,"endTime":6035.613,"body":"Shoulders the burden when a company or"},{"speaker":"This is what Deming said","startTime":6029.473,"endTime":6035.613,"body":"maybe a government sector or whatever"},{"speaker":"This is what Deming said","startTime":6035.613,"endTime":6041.503,"body":"that is trusted by people to be"},{"speaker":"This is what Deming said","startTime":6035.613,"endTime":6041.503,"body":"operating on our behalf makes us failure."},{"speaker":"This is what Deming said","startTime":6041.753,"endTime":6043.733,"body":"So that was very interesting."},{"speaker":"This is what Deming said","startTime":6043.903,"endTime":6048.313,"body":"And I think when a company fails also,"},{"speaker":"This is what Deming said","startTime":6043.903,"endTime":6048.313,"body":"at large companies stuff like that the"},{"speaker":"This is what Deming said","startTime":6048.443,"endTime":6051.983,"body":"people inside the company They might"},{"speaker":"This is what Deming said","startTime":6048.443,"endTime":6051.983,"body":"be the portion of society that pays"},{"speaker":"This is what Deming said","startTime":6051.993,"endTime":6055.473,"body":"for this loss because their business"},{"speaker":"This is what Deming said","startTime":6051.993,"endTime":6055.473,"body":"leaders Weren't paying attention to"},{"speaker":"This is what Deming said","startTime":6055.473,"endTime":6058.693,"body":"the market or weren't you know, I mean"},{"speaker":"This is what Deming said","startTime":6055.473,"endTime":6058.693,"body":"like that kind of thing Yeah, yeah."},{"speaker":"This is what Deming said","startTime":6058.713,"endTime":6062.213,"body":"So in machine learning and deep learning,"},{"speaker":"This is what Deming said","startTime":6058.713,"endTime":6062.213,"body":"loss functions are used to evaluate"},{"speaker":"This is what Deming said","startTime":6062.273,"endTime":6063.993,"body":"how well a model fits a data set."},{"speaker":"This is what Deming said","startTime":6064.243,"endTime":6068.043,"body":"The goal of training a model is to"},{"speaker":"This is what Deming said","startTime":6064.243,"endTime":6068.043,"body":"minimize the loss function, or to"},{"speaker":"This is what Deming said","startTime":6068.043,"endTime":6072.293,"body":"reduce the distance between the model's"},{"speaker":"This is what Deming said","startTime":6068.043,"endTime":6072.293,"body":"predictions and the actual labels, right?"},{"speaker":"This is what Deming said","startTime":6072.293,"endTime":6074.433,"body":"So who pays if that delta is wide?"},{"speaker":"This is what Deming said","startTime":6074.513,"endTime":6076.093,"body":"It's the consumers of that model."},{"speaker":"This is what Deming said","startTime":6076.343,"endTime":6078.203,"body":"Well, , that moves us along to Chapter 11."},{"speaker":"This is what Deming said","startTime":6078.253,"endTime":6080.553,"body":"It starts off with a question to Dr."},{"speaker":"This is what Deming said","startTime":6080.553,"endTime":6081.273,"body":"Deming, dr."},{"speaker":"This is what Deming said","startTime":6081.273,"endTime":6083.993,"body":"Deming, how many organizations"},{"speaker":"This is what Deming said","startTime":6081.273,"endTime":6083.993,"body":"are using your methods today?"},{"speaker":"This is what Deming said","startTime":6083.993,"endTime":6085.263,"body":", 100 percent today."},{"speaker":"This is what Deming said","startTime":6085.263,"endTime":6086.973,"body":"And Deming says none."},{"speaker":"This is what Deming said","startTime":6087.453,"endTime":6088.428,"body":"And then the question is, how many?"},{"speaker":"This is what Deming said","startTime":6089.208,"endTime":6093.618,"body":"If no organization is using your methods"},{"speaker":"This is what Deming said","startTime":6089.208,"endTime":6093.618,"body":"100 percent today, how many will be"},{"speaker":"This is what Deming said","startTime":6093.618,"endTime":6095.118,"body":"using your methods in a hundred years?"},{"speaker":"This is what Deming said","startTime":6095.118,"endTime":6097.068,"body":"And Deming says, all that survive."},{"speaker":"This is what Deming said","startTime":6097.318,"endTime":6099.528,"body":"So, as, sassy as Dr."},{"speaker":"This is what Deming said","startTime":6099.528,"endTime":6103.158,"body":"Deming was, I like him,"},{"speaker":"This is what Deming said","startTime":6099.528,"endTime":6103.158,"body":"90 year old, sassy pants."},{"speaker":"This is what Deming said","startTime":6103.408,"endTime":6106.808,"body":"he's just saying in the future if you're"},{"speaker":"This is what Deming said","startTime":6103.408,"endTime":6106.808,"body":"gonna survive you will need to do these"},{"speaker":"This is what Deming said","startTime":6106.858,"endTime":6108.248,"body":"your managers will need to be coaches."},{"speaker":"This is what Deming said","startTime":6108.498,"endTime":6109.868,"body":"Otherwise, you will not survive."},{"speaker":"This is what Deming said","startTime":6109.908,"endTime":6112.168,"body":"You'll need to understand statistics,"},{"speaker":"This is what Deming said","startTime":6109.908,"endTime":6112.168,"body":"otherwise, you won't survive."},{"speaker":"This is what Deming said","startTime":6112.198,"endTime":6114.418,"body":"So we're gonna breeze"},{"speaker":"This is what Deming said","startTime":6112.198,"endTime":6114.418,"body":"through this chapter."},{"speaker":"This is what Deming said","startTime":6114.668,"endTime":6117.298,"body":"Just to talk about some things to wrap up."},{"speaker":"This is what Deming said","startTime":6117.748,"endTime":6118.728,"body":"We'll start with quality."},{"speaker":"This is what Deming said","startTime":6118.938,"endTime":6123.268,"body":"He says, The bigger picture of what"},{"speaker":"This is what Deming said","startTime":6118.938,"endTime":6123.268,"body":"Deming was doing in Japan, like"},{"speaker":"This is what Deming said","startTime":6123.268,"endTime":6126.878,"body":"he wasn't teaching them, he wasn't"},{"speaker":"This is what Deming said","startTime":6123.268,"endTime":6126.878,"body":"teaching them a way of management."},{"speaker":"This is what Deming said","startTime":6127.238,"endTime":6131.358,"body":"he was teaching them a systemic"},{"speaker":"This is what Deming said","startTime":6127.238,"endTime":6131.358,"body":"viewpoint of how organizations"},{"speaker":"This is what Deming said","startTime":6131.378,"endTime":6135.698,"body":"operate and how organizations need to"},{"speaker":"This is what Deming said","startTime":6131.378,"endTime":6135.698,"body":"operate for a continual improvement."},{"speaker":"This is what Deming said","startTime":6135.948,"endTime":6139.028,"body":"And again, this is like filtered"},{"speaker":"This is what Deming said","startTime":6135.948,"endTime":6139.028,"body":"in continual improvement"},{"speaker":"This is what Deming said","startTime":6139.098,"endTime":6141.018,"body":"as filtered into the ether."},{"speaker":"This is what Deming said","startTime":6141.348,"endTime":6145.798,"body":"In various ways, various business books"},{"speaker":"This is what Deming said","startTime":6141.348,"endTime":6145.798,"body":"and whatnot, but that is what he taught."},{"speaker":"This is what Deming said","startTime":6145.808,"endTime":6149.898,"body":"He taught improving how the entire"},{"speaker":"This is what Deming said","startTime":6145.808,"endTime":6149.898,"body":"organization is managed as a system"},{"speaker":"This is what Deming said","startTime":6150.148,"endTime":6154.378,"body":"is required because managing an"},{"speaker":"This is what Deming said","startTime":6150.148,"endTime":6154.378,"body":"organization as a system provides enormous"},{"speaker":"This is what Deming said","startTime":6154.408,"endTime":6158.098,"body":"leverage to reduce the costs overall,"},{"speaker":"This is what Deming said","startTime":6154.408,"endTime":6158.098,"body":"while optimizing quality and product"},{"speaker":"This is what Deming said","startTime":6158.188,"endTime":6160.588,"body":"productivity and enhancing joy in work."},{"speaker":"This is what Deming said","startTime":6160.838,"endTime":6161.458,"body":"Wow."},{"speaker":"This is what Deming said","startTime":6161.678,"endTime":6161.928,"body":"Yeah."},{"speaker":"This is what Deming said","startTime":6161.928,"endTime":6164.828,"body":"He also, said organizations exist to."},{"speaker":"This is what Deming said","startTime":6165.078,"endTime":6169.958,"body":"Not only provide value and service"},{"speaker":"This is what Deming said","startTime":6165.078,"endTime":6169.958,"body":"but also to create jobs for people"},{"speaker":"This is what Deming said","startTime":6170.208,"endTime":6174.838,"body":"He actually said that and that I find"},{"speaker":"This is what Deming said","startTime":6170.208,"endTime":6174.838,"body":"quite stark like right now Organizations"},{"speaker":"This is what Deming said","startTime":6174.838,"endTime":6176.438,"body":"don't really care about that so much."},{"speaker":"This is what Deming said","startTime":6176.748,"endTime":6181.108,"body":"Well, I mean part of why organizations"},{"speaker":"This is what Deming said","startTime":6176.748,"endTime":6181.108,"body":"might not care like He has a he"},{"speaker":"This is what Deming said","startTime":6181.108,"endTime":6181.958,"body":"has another quote in this book."},{"speaker":"This is what Deming said","startTime":6181.958,"endTime":6184.908,"body":"He says another factor It was"},{"speaker":"This is what Deming said","startTime":6181.958,"endTime":6184.908,"body":"the human brain's default setting"},{"speaker":"This is what Deming said","startTime":6184.908,"endTime":6186.528,"body":"to accept what is familiar."},{"speaker":"This is what Deming said","startTime":6186.838,"endTime":6190.258,"body":"The power of familiar was very"},{"speaker":"This is what Deming said","startTime":6186.838,"endTime":6190.258,"body":"evident in how leaders led."},{"speaker":"This is what Deming said","startTime":6190.428,"endTime":6193.478,"body":"Command and control, management"},{"speaker":"This is what Deming said","startTime":6190.428,"endTime":6193.478,"body":"by rules, management by"},{"speaker":"This is what Deming said","startTime":6193.488,"endTime":6195.748,"body":"objectives change is hard, Ohm."},{"speaker":"This is what Deming said","startTime":6195.748,"endTime":6198.698,"body":"That's what he is pointing out early"},{"speaker":"This is what Deming said","startTime":6195.748,"endTime":6198.698,"body":"in this book, is like, you, you"},{"speaker":"This is what Deming said","startTime":6198.698,"endTime":6202.348,"body":"could go with the theory of profound"},{"speaker":"This is what Deming said","startTime":6198.698,"endTime":6202.348,"body":"knowledge that is here, which is"},{"speaker":"This is what Deming said","startTime":6202.348,"endTime":6205.138,"body":"basically setting you on a path to"},{"speaker":"This is what Deming said","startTime":6202.348,"endTime":6205.138,"body":"say like, hey, you don't know it all."},{"speaker":"This is what Deming said","startTime":6205.278,"endTime":6209.498,"body":"And even if you do know all the facts,"},{"speaker":"This is what Deming said","startTime":6205.278,"endTime":6209.498,"body":"all the knowledge, Like that's not wisdom."},{"speaker":"This is what Deming said","startTime":6209.498,"endTime":6213.978,"body":"That's not, that's not a, a, a, a, the,"},{"speaker":"This is what Deming said","startTime":6209.498,"endTime":6213.978,"body":"the, the fluid movement of the show"},{"speaker":"This is what Deming said","startTime":6214.098,"endTime":6217.578,"body":"shoe Hari, like that, like you still"},{"speaker":"This is what Deming said","startTime":6214.098,"endTime":6217.578,"body":"have to continually dedicate your life."},{"speaker":"This is what Deming said","startTime":6217.828,"endTime":6222.788,"body":"In pursuit of these concepts and quite"},{"speaker":"This is what Deming said","startTime":6217.828,"endTime":6222.788,"body":"honestly, that's hard it's hard, but"},{"speaker":"This is what Deming said","startTime":6222.788,"endTime":6227.478,"body":"it's also necessary And so especially"},{"speaker":"This is what Deming said","startTime":6222.788,"endTime":6227.478,"body":"if you want to survive let alone thrive"},{"speaker":"This is what Deming said","startTime":6227.528,"endTime":6230.228,"body":", we also would have accepted that like"},{"speaker":"This is what Deming said","startTime":6227.528,"endTime":6230.228,"body":"what else are you doing with your life?"},{"speaker":"This is what Deming said","startTime":6230.248,"endTime":6233.298,"body":"Like Come on, what else are you"},{"speaker":"This is what Deming said","startTime":6230.248,"endTime":6233.298,"body":"doing sitting outside the gas"},{"speaker":"This is what Deming said","startTime":6233.298,"endTime":6234.588,"body":"station like Jay and Silent Bob?"},{"speaker":"This is what Deming said","startTime":6234.808,"endTime":6237.818,"body":"the other nice thing about the"},{"speaker":"This is what Deming said","startTime":6234.808,"endTime":6237.818,"body":"tag on chapter is where they say"},{"speaker":"This is what Deming said","startTime":6237.828,"endTime":6242.168,"body":"like, how many leaders can actually"},{"speaker":"This is what Deming said","startTime":6237.828,"endTime":6242.168,"body":"articulate their management philosophy?"},{"speaker":"This is what Deming said","startTime":6242.378,"endTime":6244.978,"body":"Meaning like if you're not dedicated"},{"speaker":"This is what Deming said","startTime":6242.378,"endTime":6244.978,"body":"to what you're doing in this book"},{"speaker":"This is what Deming said","startTime":6245.358,"endTime":6247.998,"body":"to what they outline in this book,"},{"speaker":"This is what Deming said","startTime":6245.358,"endTime":6247.998,"body":"like what really are you doing?"},{"speaker":"This is what Deming said","startTime":6248.058,"endTime":6250.028,"body":"Can you articulate what"},{"speaker":"This is what Deming said","startTime":6248.058,"endTime":6250.028,"body":"you're really doing?"},{"speaker":"This is what Deming said","startTime":6250.288,"endTime":6255.658,"body":"Because the so called best practices"},{"speaker":"This is what Deming said","startTime":6250.288,"endTime":6255.658,"body":"that they call out, first of all, they"},{"speaker":"This is what Deming said","startTime":6255.658,"endTime":6257.608,"body":"call out in this book, best practices."},{"speaker":"This is what Deming said","startTime":6257.858,"endTime":6258.798,"body":"I'm gonna name a few of them."},{"speaker":"This is what Deming said","startTime":6259.098,"endTime":6262.168,"body":"In a second and you're going to laugh"},{"speaker":"This is what Deming said","startTime":6259.098,"endTime":6262.168,"body":"because  there's going to be some"},{"speaker":"This is what Deming said","startTime":6262.168,"endTime":6265.738,"body":"familiar ones on here to anyone that"},{"speaker":"This is what Deming said","startTime":6262.168,"endTime":6265.738,"body":"listens to this podcast, he says,"},{"speaker":"This is what Deming said","startTime":6265.868,"endTime":6269.598,"body":"so called best practices you realize"},{"speaker":"This is what Deming said","startTime":6265.868,"endTime":6269.598,"body":"are just a hodgepodge of beliefs"},{"speaker":"This is what Deming said","startTime":6269.598,"endTime":6271.638,"body":"that often contradict one another."},{"speaker":"This is what Deming said","startTime":6271.818,"endTime":6275.208,"body":"Set a goal, get out of the"},{"speaker":"This is what Deming said","startTime":6271.818,"endTime":6275.208,"body":"way, let people figure it out."},{"speaker":"This is what Deming said","startTime":6275.208,"endTime":6276.398,"body":"If you want them to grow."},{"speaker":"This is what Deming said","startTime":6276.778,"endTime":6281.088,"body":"Versus, you gotta mentor people,"},{"speaker":"This is what Deming said","startTime":6276.778,"endTime":6281.088,"body":"help them be successful, if you"},{"speaker":"This is what Deming said","startTime":6281.088,"endTime":6282.598,"body":"want them to learn and grow quickly."},{"speaker":"This is what Deming said","startTime":6282.898,"endTime":6286.778,"body":"Yeah, I mean, just leaving them out there"},{"speaker":"This is what Deming said","startTime":6282.898,"endTime":6286.778,"body":"to fend for themselves, that, that's"},{"speaker":"This is what Deming said","startTime":6286.918,"endTime":6290.088,"body":"one idea, but that's not necessarily"},{"speaker":"This is what Deming said","startTime":6286.918,"endTime":6290.088,"body":"always going to be successful."},{"speaker":"This is what Deming said","startTime":6290.098,"endTime":6290.608,"body":"Here's another one."},{"speaker":"This is what Deming said","startTime":6290.658,"endTime":6293.688,"body":"If people do not meet the stretch"},{"speaker":"This is what Deming said","startTime":6290.658,"endTime":6293.688,"body":"targets you give them, replace"},{"speaker":"This is what Deming said","startTime":6293.688,"endTime":6294.748,"body":"them with people who will."},{"speaker":"This is what Deming said","startTime":6294.968,"endTime":6298.998,"body":"Versus, if you turn over employees"},{"speaker":"This is what Deming said","startTime":6294.968,"endTime":6298.998,"body":"quickly, because you worked them"},{"speaker":"This is what Deming said","startTime":6298.998,"endTime":6301.988,"body":"to death, word will get out that"},{"speaker":"This is what Deming said","startTime":6298.998,"endTime":6301.988,"body":"you're a bad place to work, so"},{"speaker":"This is what Deming said","startTime":6301.988,"endTime":6303.908,"body":"you should set reasonable targets."},{"speaker":"This is what Deming said","startTime":6304.158,"endTime":6307.388,"body":"Again, like these are all like in"},{"speaker":"This is what Deming said","startTime":6304.158,"endTime":6307.388,"body":"the zeitgeist of business, right?"},{"speaker":"This is what Deming said","startTime":6307.518,"endTime":6308.198,"body":"Absolutely."},{"speaker":"This is what Deming said","startTime":6308.208,"endTime":6312.758,"body":"How many, how many fads compiled"},{"speaker":"This is what Deming said","startTime":6308.208,"endTime":6312.758,"body":"from Wikipedia, CBS News,"},{"speaker":"This is what Deming said","startTime":6313.018,"endTime":6314.658,"body":"Harvard Business Review, Forbes."},{"speaker":"This is what Deming said","startTime":6314.928,"endTime":6317.928,"body":"And he gives a list of the"},{"speaker":"This is what Deming said","startTime":6314.928,"endTime":6317.928,"body":"fads how many of these."},{"speaker":"This is what Deming said","startTime":6318.178,"endTime":6322.618,"body":"Do you recognize total quality management,"},{"speaker":"This is what Deming said","startTime":6318.178,"endTime":6322.618,"body":"business process, engineering slash re"},{"speaker":"This is what Deming said","startTime":6322.618,"endTime":6329.588,"body":"engineering 360 degree feedback management"},{"speaker":"This is what Deming said","startTime":6322.618,"endTime":6329.588,"body":"by consensus, six Sigma ISO 9, 000."},{"speaker":"This is what Deming said","startTime":6329.898,"endTime":6333.788,"body":"Management by objective core"},{"speaker":"This is what Deming said","startTime":6329.898,"endTime":6333.788,"body":"competencies employee engagement"},{"speaker":"This is what Deming said","startTime":6333.788,"endTime":6337.138,"body":"surveys one minute management theory z."},{"speaker":"This is what Deming said","startTime":6337.198,"endTime":6338.148,"body":"I don't know what theory z."},{"speaker":"This is what Deming said","startTime":6338.148,"endTime":6338.878,"body":"I never heard of that."},{"speaker":"This is what Deming said","startTime":6338.928,"endTime":6341.058,"body":"There's just so many management 3."},{"speaker":"This is what Deming said","startTime":6341.288,"endTime":6342.988,"body":"0 Throwing that in there"},{"speaker":"This is what Deming said","startTime":6343.238,"endTime":6344.428,"body":"how does it happen that dr?"},{"speaker":"This is what Deming said","startTime":6344.478,"endTime":6344.928,"body":"Dr."},{"speaker":"This is what Deming said","startTime":6344.928,"endTime":6350.788,"body":"Deming's teachings could be co opted by"},{"speaker":"This is what Deming said","startTime":6344.928,"endTime":6350.788,"body":"people that he calls This is a good one."},{"speaker":"This is what Deming said","startTime":6350.788,"endTime":6353.488,"body":"This is, this is a good quote"},{"speaker":"This is what Deming said","startTime":6350.788,"endTime":6353.488,"body":"because he says, instead of Dr."},{"speaker":"This is what Deming said","startTime":6353.488,"endTime":6356.898,"body":"Damning's idea of continual"},{"speaker":"This is what Deming said","startTime":6353.488,"endTime":6356.898,"body":"improvement, meaning deep, holistic"},{"speaker":"This is what Deming said","startTime":6356.928,"endTime":6360.868,"body":"change throughout the organization,"},{"speaker":"This is what Deming said","startTime":6356.928,"endTime":6360.868,"body":"leaders were spoon fed different"},{"speaker":"This is what Deming said","startTime":6361.098,"endTime":6365.528,"body":"definition by people cherry picking"},{"speaker":"This is what Deming said","startTime":6361.098,"endTime":6365.528,"body":"and trying to make money on training."},{"speaker":"This is what Deming said","startTime":6365.738,"endTime":6365.968,"body":"Yeah."},{"speaker":"This is what Deming said","startTime":6365.978,"endTime":6367.758,"body":"These things that were consultants."},{"speaker":"This is what Deming said","startTime":6367.758,"endTime":6368.148,"body":"Yeah."},{"speaker":"This is what Deming said","startTime":6368.258,"endTime":6371.138,"body":"That's very interesting because"},{"speaker":"This is what Deming said","startTime":6368.258,"endTime":6371.138,"body":"like to our line of work, oh"},{"speaker":"This is what Deming said","startTime":6371.138,"endTime":6373.228,"body":"boy, this is try to avoid this."},{"speaker":"This is what Deming said","startTime":6373.278,"endTime":6375.478,"body":"I mean, you almost would"},{"speaker":"This is what Deming said","startTime":6373.278,"endTime":6375.478,"body":"have a tougher time."},{"speaker":"This is what Deming said","startTime":6375.728,"endTime":6379.788,"body":"Trying to avoid this and having like"},{"speaker":"This is what Deming said","startTime":6375.728,"endTime":6379.788,"body":"trying to get a one stop shop that"},{"speaker":"This is what Deming said","startTime":6379.798,"endTime":6384.188,"body":"really truly understands and appreciates"},{"speaker":"This is what Deming said","startTime":6379.798,"endTime":6384.188,"body":"everything Like that's I mean a"},{"speaker":"This is what Deming said","startTime":6384.188,"endTime":6385.528,"body":"needle in a stack of needles, right?"},{"speaker":"This is what Deming said","startTime":6385.708,"endTime":6388.368,"body":"Right exactly in a forest"},{"speaker":"This is what Deming said","startTime":6385.708,"endTime":6388.368,"body":"full of stacks That's right."},{"speaker":"This is what Deming said","startTime":6388.368,"endTime":6393.998,"body":"It was crazy crazy crazy that he"},{"speaker":"This is what Deming said","startTime":6388.368,"endTime":6393.998,"body":"nailed this all it all those years ago."},{"speaker":"This is what Deming said","startTime":6393.998,"endTime":6396.468,"body":"If you listen to this whole podcast,"},{"speaker":"This is what Deming said","startTime":6393.998,"endTime":6396.468,"body":"first of all, congratulations."},{"speaker":"This is what Deming said","startTime":6396.728,"endTime":6400.998,"body":"Second of all, where can you start"},{"speaker":"This is what Deming said","startTime":6396.728,"endTime":6400.998,"body":"if you want to start this system of"},{"speaker":"This is what Deming said","startTime":6401.008,"endTime":6402.498,"body":"profound knowledge, you want to start."},{"speaker":"This is what Deming said","startTime":6402.748,"endTime":6406.108,"body":"The number one bullet point they put in"},{"speaker":"This is what Deming said","startTime":6402.748,"endTime":6406.108,"body":"here in the book that they put here in"},{"speaker":"This is what Deming said","startTime":6406.108,"endTime":6410.328,"body":"the book is be sure to communicate what"},{"speaker":"This is what Deming said","startTime":6406.108,"endTime":6410.328,"body":"you're trying to accomplish, why and how."},{"speaker":"This is what Deming said","startTime":6410.758,"endTime":6412.548,"body":"So again, write it down."},{"speaker":"This is what Deming said","startTime":6412.708,"endTime":6416.158,"body":"Write down so that you can"},{"speaker":"This is what Deming said","startTime":6412.708,"endTime":6416.158,"body":"constantly revisit it and it's"},{"speaker":"This is what Deming said","startTime":6416.258,"endTime":6417.908,"body":"everyone looks at the same writing."},{"speaker":"This is what Deming said","startTime":6418.158,"endTime":6422.148,"body":"And then they have some things here about"},{"speaker":"This is what Deming said","startTime":6418.158,"endTime":6422.148,"body":"Continual learning of the principles."},{"speaker":"This is what Deming said","startTime":6422.398,"endTime":6425.778,"body":"So you can stop managing your"},{"speaker":"This is what Deming said","startTime":6422.398,"endTime":6425.778,"body":"organization by visible figures alone."},{"speaker":"This is what Deming said","startTime":6425.978,"endTime":6428.848,"body":"Look more deeply to what's"},{"speaker":"This is what Deming said","startTime":6425.978,"endTime":6428.848,"body":"causing those figures."},{"speaker":"This is what Deming said","startTime":6429.108,"endTime":6430.858,"body":"You can eliminate incentive pay."},{"speaker":"This is what Deming said","startTime":6431.038,"endTime":6433.748,"body":"You can eliminate"},{"speaker":"This is what Deming said","startTime":6431.038,"endTime":6433.748,"body":"commission pay to salary."},{"speaker":"This is what Deming said","startTime":6433.968,"endTime":6435.788,"body":"You can start using control charts."},{"speaker":"This is what Deming said","startTime":6436.178,"endTime":6438.508,"body":"And again, when you start using"},{"speaker":"This is what Deming said","startTime":6436.178,"endTime":6438.508,"body":"control charts, that means some"},{"speaker":"This is what Deming said","startTime":6438.508,"endTime":6441.683,"body":"kind of commitment to measuring"},{"speaker":"This is what Deming said","startTime":6438.508,"endTime":6441.683,"body":"data that maybe wasn't there before."},{"speaker":"This is what Deming said","startTime":6442.003,"endTime":6444.103,"body":"A lot of companies don't"},{"speaker":"This is what Deming said","startTime":6442.003,"endTime":6444.103,"body":"even have the data today."},{"speaker":"This is what Deming said","startTime":6444.143,"endTime":6447.283,"body":"So, start at least with getting"},{"speaker":"This is what Deming said","startTime":6444.143,"endTime":6447.283,"body":"the data and go from there."},{"speaker":"This is what Deming said","startTime":6447.533,"endTime":6449.403,"body":"All right, so some of the failure modes."},{"speaker":"This is what Deming said","startTime":6449.798,"endTime":6452.598,"body":"That they point out here and near"},{"speaker":"This is what Deming said","startTime":6449.798,"endTime":6452.598,"body":"the end of the book, like things"},{"speaker":"This is what Deming said","startTime":6452.598,"endTime":6453.888,"body":"that you're bound to failure?"},{"speaker":"This is what Deming said","startTime":6453.888,"endTime":6457.808,"body":"Hey, you're trying to take"},{"speaker":"This is what Deming said","startTime":6453.888,"endTime":6457.808,"body":"on and do too much, too fast."},{"speaker":"This is what Deming said","startTime":6458.068,"endTime":6462.148,"body":"A lot of the failure modes that are in"},{"speaker":"This is what Deming said","startTime":6458.068,"endTime":6462.148,"body":"here are also agile failure modes, you're"},{"speaker":"This is what Deming said","startTime":6462.148,"endTime":6463.408,"body":"trying to do all your teams at once."},{"speaker":"This is what Deming said","startTime":6463.408,"endTime":6467.658,"body":"A big bang transformation, whiz bang"},{"speaker":"This is what Deming said","startTime":6463.408,"endTime":6467.658,"body":"transformation, like pick a pilot team."},{"speaker":"This is what Deming said","startTime":6467.918,"endTime":6469.878,"body":"Start small start your transformation."},{"speaker":"This is what Deming said","startTime":6469.878,"endTime":6472.988,"body":"It says, if you do not take the"},{"speaker":"This is what Deming said","startTime":6469.878,"endTime":6472.988,"body":"time to engage senior management"},{"speaker":"This is what Deming said","startTime":6473.048,"endTime":6476.318,"body":"and board members, then you're"},{"speaker":"This is what Deming said","startTime":6473.048,"endTime":6476.318,"body":"putting your implementation at risk."},{"speaker":"This is what Deming said","startTime":6476.568,"endTime":6479.288,"body":"This is all like find and"},{"speaker":"This is what Deming said","startTime":6476.568,"endTime":6479.288,"body":"replace Deming with agile."},{"speaker":"This is what Deming said","startTime":6479.328,"endTime":6480.948,"body":"You've got the exact same talking points."},{"speaker":"This is what Deming said","startTime":6480.998,"endTime":6481.908,"body":"I believe that's true."},{"speaker":"This is what Deming said","startTime":6481.928,"endTime":6483.118,"body":"Yeah, definitely."},{"speaker":"This is what Deming said","startTime":6483.568,"endTime":6485.198,"body":"They also say going too slowly."},{"speaker":"This is what Deming said","startTime":6485.448,"endTime":6487.038,"body":"that communicates a lack of commitment."},{"speaker":"This is what Deming said","startTime":6487.288,"endTime":6487.588,"body":"Yeah."},{"speaker":"This is what Deming said","startTime":6487.588,"endTime":6490.928,"body":"Because you're really not sure of the"},{"speaker":"This is what Deming said","startTime":6487.588,"endTime":6490.928,"body":"direction you're heading in and then the"},{"speaker":"This is what Deming said","startTime":6490.928,"endTime":6496.118,"body":"rest of your teammates or the company is"},{"speaker":"This is what Deming said","startTime":6490.928,"endTime":6496.118,"body":"really, not gonna be bought into this."},{"speaker":"This is what Deming said","startTime":6496.118,"endTime":6496.328,"body":"Right."},{"speaker":"This is what Deming said","startTime":6496.358,"endTime":6498.128,"body":"I haven't heard that one"},{"speaker":"This is what Deming said","startTime":6496.358,"endTime":6498.128,"body":"too often to be honest."},{"speaker":"This is what Deming said","startTime":6498.128,"endTime":6498.998,"body":"But it makes total sense."},{"speaker":"This is what Deming said","startTime":6499.268,"endTime":6502.088,"body":"Well, when I read it out loud, it"},{"speaker":"This is what Deming said","startTime":6499.268,"endTime":6502.088,"body":"makes total sense because then you let,"},{"speaker":"This is what Deming said","startTime":6502.088,"endTime":6505.238,"body":"the hangers on or the people that are"},{"speaker":"This is what Deming said","startTime":6502.088,"endTime":6505.238,"body":"like, oh, this is all just blow over."},{"speaker":"This is what Deming said","startTime":6505.238,"endTime":6509.058,"body":"If I just Duck and cover well at"},{"speaker":"This is what Deming said","startTime":6505.238,"endTime":6509.058,"body":"worst you sew fear uncertainty and"},{"speaker":"This is what Deming said","startTime":6509.058,"endTime":6512.138,"body":"doubt like we don't know where we're"},{"speaker":"This is what Deming said","startTime":6509.058,"endTime":6512.138,"body":"going Yeah, i'm gonna keep updating"},{"speaker":"This is what Deming said","startTime":6512.138,"endTime":6513.878,"body":"my resume now Always good advice."},{"speaker":"This is what Deming said","startTime":6514.038,"endTime":6518.428,"body":"the belief that you have to have all the"},{"speaker":"This is what Deming said","startTime":6514.038,"endTime":6518.428,"body":"answers before you begin I've seen I mean"},{"speaker":"This is what Deming said","startTime":6518.428,"endTime":6520.718,"body":"i've seen analysis paralysis a real thing."},{"speaker":"This is what Deming said","startTime":6520.738,"endTime":6524.788,"body":"I haven't encountered it too much to be"},{"speaker":"This is what Deming said","startTime":6520.738,"endTime":6524.788,"body":"honest when it comes to organizational"},{"speaker":"This is what Deming said","startTime":6524.788,"endTime":6529.278,"body":"design, but I do believe it and"},{"speaker":"This is what Deming said","startTime":6524.788,"endTime":6529.278,"body":"then the Number four is the partial"},{"speaker":"This is what Deming said","startTime":6529.338,"endTime":6532.948,"body":"application Of deming's methods here."},{"speaker":"This is what Deming said","startTime":6533.148,"endTime":6536.808,"body":"Yeah, which is probably the the"},{"speaker":"This is what Deming said","startTime":6533.148,"endTime":6536.808,"body":"majority of what we're gonna talk about."},{"speaker":"This is what Deming said","startTime":6536.938,"endTime":6537.488,"body":"Definitely."},{"speaker":"This is what Deming said","startTime":6537.518,"endTime":6537.908,"body":"Yeah."},{"speaker":"This is what Deming said","startTime":6538.028,"endTime":6538.728,"body":"Yeah, I agree"},{"speaker":"This is what Deming said","startTime":6538.978,"endTime":6543.528,"body":"Yeah, that's avoiding failure And then,"},{"speaker":"This is what Deming said","startTime":6538.978,"endTime":6543.528,"body":"he has an interesting comment on systems"},{"speaker":"This is what Deming said","startTime":6543.528,"endTime":6545.538,"body":"thinking here near the end of the book."},{"speaker":"This is what Deming said","startTime":6545.778,"endTime":6550.008,"body":"It says systems thinking is a subset"},{"speaker":"This is what Deming said","startTime":6545.778,"endTime":6550.008,"body":"of appreciation for a system, which"},{"speaker":"This is what Deming said","startTime":6550.008,"endTime":6551.308,"body":"we covered in the previous chapter."},{"speaker":"This is what Deming said","startTime":6551.698,"endTime":6555.508,"body":"he says systems thinking is a subset"},{"speaker":"This is what Deming said","startTime":6551.698,"endTime":6555.508,"body":"of appreciation for a system, which we"},{"speaker":"This is what Deming said","startTime":6555.548,"endTime":6559.213,"body":"covered in chapter three, and it's not"},{"speaker":"This is what Deming said","startTime":6555.548,"endTime":6559.213,"body":"the same as appreciation for a system."},{"speaker":"This is what Deming said","startTime":6559.493,"endTime":6560.793,"body":"Appreciation for a system."},{"speaker":"This is what Deming said","startTime":6561.123,"endTime":6564.483,"body":"So like system thinking is like the,"},{"speaker":"This is what Deming said","startTime":6561.123,"endTime":6564.483,"body":"the quotes, you know what I mean?"},{"speaker":"This is what Deming said","startTime":6564.503,"endTime":6566.933,"body":"Of that, that's, that"},{"speaker":"This is what Deming said","startTime":6564.503,"endTime":6566.933,"body":"was interesting to me."},{"speaker":"This is what Deming said","startTime":6566.933,"endTime":6570.843,"body":"I was like, Oh, I never thought about"},{"speaker":"This is what Deming said","startTime":6566.933,"endTime":6570.843,"body":"system thing as in like, Oh, you got"},{"speaker":"This is what Deming said","startTime":6570.843,"endTime":6573.283,"body":"to think about the problem that you're"},{"speaker":"This is what Deming said","startTime":6570.843,"endTime":6573.283,"body":"solving in terms of the whole system."},{"speaker":"This is what Deming said","startTime":6573.483,"endTime":6577.473,"body":"Not, Oh, you got to think about the"},{"speaker":"This is what Deming said","startTime":6573.483,"endTime":6577.473,"body":"system and then all the problems"},{"speaker":"This is what Deming said","startTime":6577.603,"endTime":6579.033,"body":"that could be included within."},{"speaker":"This is what Deming said","startTime":6579.433,"endTime":6581.083,"body":"You got to kind of think"},{"speaker":"This is what Deming said","startTime":6579.433,"endTime":6581.083,"body":"about it in reverse."},{"speaker":"This is what Deming said","startTime":6581.353,"endTime":6585.873,"body":"It might sound pedantic to some"},{"speaker":"This is what Deming said","startTime":6581.353,"endTime":6585.873,"body":"people, but, if you really step back."},{"speaker":"This is what Deming said","startTime":6586.123,"endTime":6589.383,"body":"And like sit yourself down under"},{"speaker":"This is what Deming said","startTime":6586.123,"endTime":6589.383,"body":"an apple tree and think about it."},{"speaker":"This is what Deming said","startTime":6589.743,"endTime":6592.123,"body":"It does make a lot of"},{"speaker":"This is what Deming said","startTime":6589.743,"endTime":6592.123,"body":"sense I agree with that."},{"speaker":"This is what Deming said","startTime":6592.153,"endTime":6592.793,"body":"Definitely"},{"speaker":"This is what Deming said","startTime":6593.043,"endTime":6596.253,"body":"if quality in your organization has"},{"speaker":"This is what Deming said","startTime":6593.043,"endTime":6596.253,"body":"become something that is delegated to"},{"speaker":"This is what Deming said","startTime":6596.253,"endTime":6600.053,"body":"a department You'll want to rethink"},{"speaker":"This is what Deming said","startTime":6596.253,"endTime":6600.053,"body":"that one reason that quality has been"},{"speaker":"This is what Deming said","startTime":6600.053,"endTime":6605.013,"body":"delegated is that leaders thought it"},{"speaker":"This is what Deming said","startTime":6600.053,"endTime":6605.013,"body":"was quality was a technical function Dr."},{"speaker":"This is what Deming said","startTime":6605.013,"endTime":6609.873,"body":"Deming saw quality as a strategic function"},{"speaker":"This is what Deming said","startTime":6605.013,"endTime":6609.873,"body":"that permeates entire organization."},{"speaker":"This is what Deming said","startTime":6610.203,"endTime":6611.253,"body":"It starts at the top."},{"speaker":"This is what Deming said","startTime":6611.443,"endTime":6615.953,"body":"So that the Deming's chain"},{"speaker":"This is what Deming said","startTime":6611.443,"endTime":6615.953,"body":"reaction through the whole"},{"speaker":"This is what Deming said","startTime":6615.953,"endTime":6618.143,"body":"organization can be achieved Yeah."},{"speaker":"This is what Deming said","startTime":6618.143,"endTime":6622.213,"body":"I mean, this, we see on the podcast"},{"speaker":"This is what Deming said","startTime":6618.143,"endTime":6622.213,"body":"often that build in quality, don't"},{"speaker":"This is what Deming said","startTime":6622.213,"endTime":6625.923,"body":"inspect for it at the end, or that's,"},{"speaker":"This is what Deming said","startTime":6622.213,"endTime":6625.923,"body":"I guess, part of what he's saying here."},{"speaker":"This is what Deming said","startTime":6626.373,"endTime":6629.143,"body":"Implementing technical"},{"speaker":"This is what Deming said","startTime":6626.373,"endTime":6629.143,"body":"quality improvements or"},{"speaker":"This is what Deming said","startTime":6629.143,"endTime":6631.223,"body":"where a lot of firms start."},{"speaker":"This is what Deming said","startTime":6631.593,"endTime":6633.713,"body":"And that's where a lot of firms stop."},{"speaker":"This is what Deming said","startTime":6633.863,"endTime":6637.453,"body":"And like you can find a replace"},{"speaker":"This is what Deming said","startTime":6633.863,"endTime":6637.453,"body":"like quality or Deming or"},{"speaker":"This is what Deming said","startTime":6637.453,"endTime":6639.083,"body":"whatever here with agile."},{"speaker":"This is what Deming said","startTime":6639.213,"endTime":6639.613,"body":"Sure."},{"speaker":"This is what Deming said","startTime":6639.713,"endTime":6641.183,"body":"it would hit the exact same."},{"speaker":"This is what Deming said","startTime":6641.433,"endTime":6644.003,"body":"To them, quality means compliance."},{"speaker":"This is what Deming said","startTime":6644.253,"endTime":6644.583,"body":"Right."},{"speaker":"This is what Deming said","startTime":6645.003,"endTime":6646.663,"body":"And that like that's a performance."},{"speaker":"This is what Deming said","startTime":6646.663,"endTime":6647.243,"body":"That's a big problem."},{"speaker":"This is what Deming said","startTime":6647.493,"endTime":6650.573,"body":"And compliance is compliance"},{"speaker":"This is what Deming said","startTime":6647.493,"endTime":6650.573,"body":"to a specification."},{"speaker":"This is what Deming said","startTime":6650.863,"endTime":6654.973,"body":"And that is a big problem for all the"},{"speaker":"This is what Deming said","startTime":6650.863,"endTime":6654.973,"body":"reason we just described two hours ago"},{"speaker":"This is what Deming said","startTime":6655.023,"endTime":6659.193,"body":", strategic quality in contrast to technical"},{"speaker":"This is what Deming said","startTime":6655.023,"endTime":6659.193,"body":"quality means that the organization"},{"speaker":"This is what Deming said","startTime":6659.193,"endTime":6664.113,"body":"is being led in a way that decisions"},{"speaker":"This is what Deming said","startTime":6659.193,"endTime":6664.113,"body":"are made throughout the organization"},{"speaker":"This is what Deming said","startTime":6664.113,"endTime":6668.133,"body":"that contribute to it to quality which"},{"speaker":"This is what Deming said","startTime":6664.113,"endTime":6668.133,"body":"is where we started in the very first"},{"speaker":"This is what Deming said","startTime":6668.133,"endTime":6671.933,"body":"opening of the podcast talking about what"},{"speaker":"This is what Deming said","startTime":6668.133,"endTime":6671.933,"body":"quality is where quality is a product or"},{"speaker":"This is what Deming said","startTime":6671.933,"endTime":6676.293,"body":"service possesses, a product or service"},{"speaker":"This is what Deming said","startTime":6671.933,"endTime":6676.293,"body":"possesses quality if it helps somebody"},{"speaker":"This is what Deming said","startTime":6676.303,"endTime":6679.193,"body":"and enjoys a good and sustainable market."},{"speaker":"This is what Deming said","startTime":6679.523,"endTime":6683.703,"body":"Sustainable is another good one for us"},{"speaker":"This is what Deming said","startTime":6679.523,"endTime":6683.703,"body":"because we did a podcast on sustainable."},{"speaker":"This is what Deming said","startTime":6683.703,"endTime":6684.443,"body":"We did, yeah."},{"speaker":"This is what Deming said","startTime":6684.493,"endTime":6689.273,"body":"So where I want to wrap the podcast"},{"speaker":"This is what Deming said","startTime":6684.493,"endTime":6689.273,"body":"up,  quality is a strategic issue."},{"speaker":"This is what Deming said","startTime":6689.473,"endTime":6690.533,"body":"It's not a technical issue."},{"speaker":"This is what Deming said","startTime":6691.013,"endTime":6693.683,"body":"He said oh that that's stuff that"},{"speaker":"This is what Deming said","startTime":6691.013,"endTime":6693.683,"body":"the development teams take care of"},{"speaker":"This is what Deming said","startTime":6693.683,"endTime":6696.993,"body":"or that's something this you know"},{"speaker":"This is what Deming said","startTime":6693.683,"endTime":6696.993,"body":"the the people writing reports"},{"speaker":"This is what Deming said","startTime":6696.993,"endTime":6697.843,"body":"or whatever take care of though."},{"speaker":"This is what Deming said","startTime":6698.063,"endTime":6703.023,"body":"No, no quality is a strategic issue"},{"speaker":"This is what Deming said","startTime":6698.063,"endTime":6703.023,"body":"meaning strategic meaning like all the"},{"speaker":"This is what Deming said","startTime":6703.023,"endTime":6707.523,"body":"questions about like roi and like how"},{"speaker":"This is what Deming said","startTime":6703.023,"endTime":6707.523,"body":"how much Like can we twist the dials"},{"speaker":"This is what Deming said","startTime":6707.523,"endTime":6708.853,"body":"and pull the pulleys or whatever?"},{"speaker":"This is what Deming said","startTime":6708.853,"endTime":6711.863,"body":"Like yeah, this is a"},{"speaker":"This is what Deming said","startTime":6708.853,"endTime":6711.863,"body":"strategic issue, right?"},{"speaker":"This is what Deming said","startTime":6711.873,"endTime":6714.843,"body":"It's top level for the business"},{"speaker":"This is what Deming said","startTime":6711.873,"endTime":6714.843,"body":"and we're willing to spend"},{"speaker":"This is what Deming said","startTime":6714.853,"endTime":6716.103,"body":"all the money or whatever."},{"speaker":"This is what Deming said","startTime":6716.483,"endTime":6720.773,"body":"That's a level of importance that quality"},{"speaker":"This is what Deming said","startTime":6716.483,"endTime":6720.773,"body":"has in the organization and that's"},{"speaker":"This is what Deming said","startTime":6720.783,"endTime":6726.673,"body":"where you can adjust the system you can"},{"speaker":"This is what Deming said","startTime":6720.783,"endTime":6726.673,"body":"adjust the Levers that are available to"},{"speaker":"This is what Deming said","startTime":6726.673,"endTime":6732.173,"body":"management and only management  to adjust"},{"speaker":"This is what Deming said","startTime":6726.673,"endTime":6732.173,"body":"the dials that output the quality that"},{"speaker":"This is what Deming said","startTime":6732.173,"endTime":6734.423,"body":"are only available at the system level."},{"speaker":"This is what Deming said","startTime":6734.503,"endTime":6734.893,"body":"Right."},{"speaker":"This is what Deming said","startTime":6735.383,"endTime":6735.553,"body":"Right."},{"speaker":"This is what Deming said","startTime":6735.553,"endTime":6736.563,"body":"I'm trying to say something here."},{"speaker":"This is what Deming said","startTime":6736.573,"endTime":6737.323,"body":"No, I got to get it."},{"speaker":"This is what Deming said","startTime":6737.323,"endTime":6737.753,"body":"I get it."},{"speaker":"This is what Deming said","startTime":6738.003,"endTime":6738.883,"body":"At the system level."},{"speaker":"This is what Deming said","startTime":6738.913,"endTime":6743.853,"body":"So it's not something that is at the"},{"speaker":"This is what Deming said","startTime":6738.913,"endTime":6743.853,"body":"individual, silo team level person or"},{"speaker":"This is what Deming said","startTime":6744.073,"endTime":6748.703,"body":"team or really any, if you think about"},{"speaker":"This is what Deming said","startTime":6744.073,"endTime":6748.703,"body":"like any company that has a product"},{"speaker":"This is what Deming said","startTime":6748.713,"endTime":6752.843,"body":"they're selling quality isn't just"},{"speaker":"This is what Deming said","startTime":6748.713,"endTime":6752.843,"body":"in the making of that product, right?"},{"speaker":"This is what Deming said","startTime":6752.863,"endTime":6753.963,"body":"It is at the beginning."},{"speaker":"This is what Deming said","startTime":6754.303,"endTime":6756.743,"body":"It is also at the end"},{"speaker":"This is what Deming said","startTime":6754.303,"endTime":6756.743,"body":"servicing the product."},{"speaker":"This is what Deming said","startTime":6756.793,"endTime":6761.173,"body":"You know, the help desk, all of that"},{"speaker":"This is what Deming said","startTime":6756.793,"endTime":6761.173,"body":"quality talks to all of those things"},{"speaker":"This is what Deming said","startTime":6761.483,"endTime":6764.823,"body":"that basically is the totality of"},{"speaker":"This is what Deming said","startTime":6761.483,"endTime":6764.823,"body":"the experience for the customer."},{"speaker":"This is what Deming said","startTime":6764.823,"endTime":6764.853,"body":"Yeah."},{"speaker":"This is what Deming said","startTime":6765.658,"endTime":6770.052,"body":"Well, that was W edwards"},{"speaker":"This is what Deming said","startTime":6765.658,"endTime":6770.052,"body":"deming the  new economics for"},{"speaker":"This is what Deming said","startTime":6770.142,"endTime":6771.752,"body":"industry government education"},{"speaker":"This is what Deming said","startTime":6772.092,"endTime":6773.862,"body":"thanks for sticking"},{"speaker":"This is what Deming said","startTime":6772.092,"endTime":6773.862,"body":"with us on this podcast."},{"speaker":"This is what Deming said","startTime":6774.222,"endTime":6776.792,"body":"If this is episode 199 Put your hands up."},{"speaker":"This is what Deming said","startTime":6776.792,"endTime":6778.662,"body":"We're going over the roller"},{"speaker":"This is what Deming said","startTime":6776.792,"endTime":6778.662,"body":"coaster here in a second."},{"speaker":"This is what Deming said","startTime":6778.942,"endTime":6779.822,"body":"I'm so excited."},{"speaker":"This is what Deming said","startTime":6779.822,"endTime":6781.032,"body":"Thank you for coming on this journey."},{"speaker":"This is what Deming said","startTime":6781.282,"endTime":6784.352,"body":"If this is episode 200, thanks"},{"speaker":"This is what Deming said","startTime":6781.282,"endTime":6784.352,"body":"for coming to episode 200."},{"speaker":"This is what Deming said","startTime":6784.392,"endTime":6785.012,"body":"We made it."},{"speaker":"This is what Deming said","startTime":6785.022,"endTime":6785.592,"body":"We did it."},{"speaker":"This is what Deming said","startTime":6785.592,"endTime":6786.722,"body":"Yay."}]}