Liziana Carter is the CEO of GR0W.AI , a full-service conversational AI firm, working exclusively with established Shopify brands in the beauty and fitness industry. GR0W.AI develops conversational AI creating a personal shopping experience for consumers within Facebook Messenger, Instagram and now WhatsApp with the goal of providing brands with the right digital infrastructure to accelerate revenue by delivering exceptional customer experiences through 1-on-1 conversations at scale.
John provides Intro on GR0W.AI and Guest Background: 00:37 – 3:24
Liziana gives an overview of her background and how she got started: 03:25 – 07:00
Don't SUCK Fun Fact about Liziana (Hint: it’s a surf story): 07:01 – 9:12
Liziana discusses how conversational AI works (for a non-shopper!): 09:13 - 13:10
Liziana shares some insights as to how to train these conversational AI models to understand the personality of the brand as well as the specific needs and shopping history of the consumer. 13:11 - 16:27
Liziana discusses advantages of conversational AI over live person. She also shares where these AI Models will reside: 16:28 – 20:30
Liziana gives us some insights as to how to solve the “right problem” with AI technology and some of the things she has learned as she has grown her Conversational AI business. Re-engagement is one of her keys!: 20:31 – 22:42
Liziana looks into the AI crystal ball and predicts what she sees in the very near future as it pertains to Conversational AI in retail and the industry as a whole: 22:43 – 25:13
26:00 Contact Info:
Company Site: https://GR0W.AI/
LinkedIn: https://www.linkedin.com/in/liziana-carter/
Conclusion: 26:35
Bob Miller Intro with Music Fade