Interviewed by Karisse Hendrick for Fraudology Podcast EP27
Originally uploaded on April 29, 2021 at
https://fraudologypodcast.libsyn.com/ep27-two-perspectives-of-the-chargeback-system-w-eli-waldman-mychargeback
For card not present merchants (e-commerce, mobile, and phone orders), the chargeback system can have a profound impact on their business revenue. Often the rules of this system seem unfair to this side of the ecosystem, and Karisse has found herself advocating for fairness for CNP merchants throughout her career. However, in this episode's interview, Karisse talks with someone who also advocates for justice in the chargeback system, but for a different party, cardholders.
In this conversation, Karisse and Eli discuss:
*The mission of MyChargeback and why there is a need for this service
*The perspective of cardholders sometimes also losing a great deal of money because of the chargeback system, and the rules within it
*Suggestions to improve the overall chargeback system with end-users in mind, that would bring fairness & equity to the process
*Stories that demonstrate the necessity for some cardholders to be advocated for, as well as the subjectivity of the current system