Learning Experience Leader

64 // Reframing Conflict and Helpfulness with Heather Gilmartin Adams

June 15, 2021 Greg Williams
Learning Experience Leader
64 // Reframing Conflict and Helpfulness with Heather Gilmartin Adams
Show Notes Chapter Markers

Heather is a senior consultant at RedThread Research. Trained in conflict resolution and organizational development, Heather has spent the past ten years in various capacities at organizational culture and mindset change consultancies as well as the U.S. Department of the Treasury. 

Today we talk about: 

  • Heather’s journey in trying to answer the question: how can I help people and organizations  to stop fighting and get along? 
  • What makes us human and implications for learning design  and conflict resolution
  • Systems change vs behavioral change 
  • The 3 levels of partnership from Arbinger Institute and how to to reframe what it means to help
  • Methods for approaching conflict and hard conversations, including saying “no”

Resources:

👉 ReadThread Research Paper - Humanizing Learning research

👉 Episode 26: The Outward Mindset with Sam Whitney

👉 Episode 49: Positive Deviance and Facilitating Transformational Leadership with Dr. Beth Wilkins

👉 The Making of a Manager: What to do When Everyone Looks to You (book)

👉 Difficult Conversations (book) 

👉 Works from John Paul Lederach


Support the show (https://www.patreon.com/lxleader)
Why do people fight?
Summary RedThread's paper: Humanizing Learning
Systems change vs. individual behavior change
Reframing conflict and helpfulness
Verbalizing intentions
Experiences handling conflict
How do you say "No"?
Setting boundaries