EN - Case Study: 211 & A.I. │ Judy Shum & Dave Montague

This week, we talk about the implications of implementing Artificial Intelligence (AI) at 211.

My guests are…   

• Judy Shum – National Director, 211 and Community Partnerships at United Way/ Centraide Canada 
• Dave Montague - Director, Information Resources and Technology Findhelp Information Services/211 Central 

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FOR MORE INFORMATION:  

• 211: 
  • Website 
• Judy Shum: 
  • LinkedIn 
• Dave Montague: 
  • LinkedIn 
• PhiLab Project & Special Edition 
  • Emergency Response Partnerships: The Critical Role Played by 211 Organizations in Canada During the COVID-19 Pandemic 
  • July 2023: Philanthropy and AI
• Articles & Blog Posts: 
  • 211 Teams playing critical role during COVID-19 Pandemic 
  • Research Team explores the role of United Way and 211 organizations in Emergency Management 
  • 211 Rises to the Challenge: A COVID-19 Success Story 
• Technological Definitions: 
  • Artificial Intelligence 
  • Natural Language Processing (NLP) 
• Proposed by our Guests: 
  • Gartner Hype Cycle 
  • What's the Future of Settlement Work? No, This is Not the End of the Settlement Profession – But AI May be a Big Part of its Future 
  • COMMUNITY-DRIVEN PHILANTHROPY 
  • Challenges and Strategies for Building Community-Driven Philanthropy 

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PHILAB 

• Site Web 
• LinkedIn 
• Instagram 
• Facebook 
• Academia 

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PRODUCTION TEAM 

• Katherine Mac Donald – Head of production 
• Léonie Poulin – Co-Producer, Researcher & Editor 
• Joey Mac Intosh – Co-Producer & Host 

Suggestions, comments, questions?  

Let us know what you think at philab@uqam.ca !