This is worth a listen - that is all I have to say!
It is absolutely paramount that your Servers are more than just taking orders, and have mastered the Points of Service, Connection Chain, and Sales Diamond. Why, you ask?
If you have Servers consistently missing out on $30/sales per table, over 10 tables, that is $300/night. If that Server is full time, working five nights each week, that Server (and you) are losing $1500/week in Sales.
Say that Server work 45 weeks per year. You have missed out on $67,500 in Sales Revenue from that ONE Server. If you have two Servers missing sales like that, you are losing $135,000 in Sales Revenue.
Invest time and money to train your Servers consistently throughout the year. Make sure you and your Managers are teaching them the skills they need to make as much money for themselves (and you!) as possible, and that they are providing an excellent Customer Experience so your guests come back again and again.
If you need some resources to help train your staff, check out our website here.
Questions about this episode? Interested in working together? Reach out to jen@memorableexperienceshospitality.com
Interested in our Make More $$$ As A Server Course? Click here.