Putting customers first: How utilities can build the ecosystem for a customer-centric approach

The seventh episode features Mark Brown, Chief Innovation Officer at Accelerated Innovations, a software development company offering MyMeter, a digital platform for utilities for better digital customer service. Mark shares his viewpoint around two key metrics for utilities in the US: customer satisfaction and behavioral energy savings as well as how utilities can boost them. He also elaborates on the use cases that utilities could unlock by adopting an energy insights and disaggregation integrated offering like the one from Accelerated Innovations and NET2GRID.

In this episode you will learn:

➧ Why residential energy disaggregation solutions are crucial for boosting customer satisfaction and drive behavioral efficiency savings
➧ Use cases utilities can develop for their customers in Midwestern states
➧ How an energy insights & disaggregation offering can be the key differentiator for utilities amidst the sea of available solutions
➧ How NET2GRID’s energy dissaggregation technology enhances MyMeter platform

Our host is Emily Fisher, Account Executive at NET2GRID.

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