The Energy Transition, Personalized: Inside Luminus’ Digital Strategy Artwork

Energy Stories

Energy Stories is a podcast powered by NET2GRID, dedicated to thought-provoking conversations with energy industry experts. 'Energy Stories’ was born out of the necessity to shed light on the best practices of industry experts who are innovating and finding greener ways to engage with their customers while being successful. The podcast is hosted by Elisavet Sergiadou, Senior Business Development Manager at NET2GRID. NET2GRID is a young, innovative company that offers leading-edge AI and machine learning services and energy insights based on smart meter data.

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Energy Stories

The Energy Transition, Personalized: Inside Luminus’ Digital Strategy

May 23, 2025 • NET2GRID

The ninth episode of Energy Stories features Marleen Nijsten, Director of Marketing, Digital and New Services at EDF Luminus, in Belgium. In this episode, Marleen takes us behind the scenes at Luminus, revealing how the company is driving electrification adoption through customer engagement services. We discuss how innovative tools like the My Luminus app and the award-winning Energy Control Monitor, powered by NET2GRID's real-time energy insights, are revolutionizing customer journeys, fuel marketing personalization, boost customer satisfaction, and unlock exciting upselling opportunities.

Our host is Elisavet Sergiadou, Director of Marketing Communications at NET2GRID.

*The podcast episode was recorded on the 09 May, 2025.

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