{"version":"1.0.0","segments":[{"speaker":"Stephen Box","startTime":0.07,"endTime":2.93,"body":"Have you ever had a"},{"speaker":"Stephen Box","startTime":0.07,"endTime":2.93,"body":"client who just, for whatever reason,"},{"speaker":"Stephen Box","startTime":3.17,"endTime":7.76,"body":"cannot stay on topic and it causes your"},{"speaker":"Stephen Box","startTime":3.17,"endTime":7.76,"body":"coaching calls to constantly go overtime?"},{"speaker":"Stephen Box","startTime":8.525,"endTime":12.505,"body":"Well, on today's episode, I'm going"},{"speaker":"Stephen Box","startTime":8.525,"endTime":12.505,"body":"to give you some strategies to prevent"},{"speaker":"Stephen Box","startTime":12.505,"endTime":17.075,"body":"that from happening so that your"},{"speaker":"Stephen Box","startTime":12.505,"endTime":17.075,"body":"calls can stay focused and on time."},{"speaker":"Stephen Box","startTime":17.314,"endTime":22.824,"body":"And you can leave those calls feeling"},{"speaker":"Stephen Box","startTime":17.314,"endTime":22.824,"body":"accomplished instead of exhausted."},{"speaker":"Stephen Box","startTime":23.075,"endTime":26.535,"body":"And that's coming up next right"},{"speaker":"Stephen Box","startTime":23.075,"endTime":26.535,"body":"here on Own Your Calendar."},{"speaker":"Stephen Box","startTime":28.774,"endTime":33.005,"body":"Welcome to Own Your Calendar,"},{"speaker":"Stephen Box","startTime":28.774,"endTime":33.005,"body":"the go to resource for online"},{"speaker":"Stephen Box","startTime":33.005,"endTime":37.635,"body":"business owners, coaches, and"},{"speaker":"Stephen Box","startTime":33.005,"endTime":37.635,"body":"course creators who want it all."},{"speaker":"Stephen Box","startTime":38.13,"endTime":43.82,"body":"A profitable business and the time"},{"speaker":"Stephen Box","startTime":38.13,"endTime":43.82,"body":"and energy for yourself and the"},{"speaker":"Stephen Box","startTime":43.82,"endTime":46.649,"body":"people and things you love most."},{"speaker":"Stephen Box","startTime":47.17,"endTime":51.839,"body":"I'm your host, Stephen Box, and I'm"},{"speaker":"Stephen Box","startTime":47.17,"endTime":51.839,"body":"here to help you build the systems and"},{"speaker":"Stephen Box","startTime":51.85,"endTime":57.8,"body":"habits that allow you to escape the chaos"},{"speaker":"Stephen Box","startTime":51.85,"endTime":57.8,"body":"and start living life on your terms."},{"speaker":"Stephen Box","startTime":58.67,"endTime":62.0,"body":"Hey, welcome to another episode"},{"speaker":"Stephen Box","startTime":58.67,"endTime":62.0,"body":"of Own Your Calendar brought"},{"speaker":"Stephen Box","startTime":62.0,"endTime":63.78,"body":"to you by Unshakable Habits."},{"speaker":"Stephen Box","startTime":63.85,"endTime":65.389,"body":"I am your host, Stephen Box."},{"speaker":"Stephen Box","startTime":65.82,"endTime":70.75,"body":"And today we're talking about how do you"},{"speaker":"Stephen Box","startTime":65.82,"endTime":70.75,"body":"keep coaching calls on time and focused."},{"speaker":"Stephen Box","startTime":71.839,"endTime":76.96,"body":"Now this is something I know a lot of"},{"speaker":"Stephen Box","startTime":71.839,"endTime":76.96,"body":"new coaches in particular struggle with."},{"speaker":"Stephen Box","startTime":77.12,"endTime":82.599,"body":"And I did early on in my career as"},{"speaker":"Stephen Box","startTime":77.12,"endTime":82.599,"body":"well, because you get these clients that"},{"speaker":"Stephen Box","startTime":82.869,"endTime":86.58,"body":"as soon as they get on the phone with"},{"speaker":"Stephen Box","startTime":82.869,"endTime":86.58,"body":"you, they just want to start talking."},{"speaker":"Stephen Box","startTime":86.59,"endTime":91.92,"body":"And it's rarely about the actual"},{"speaker":"Stephen Box","startTime":86.59,"endTime":91.92,"body":"topic or focus of the call."},{"speaker":"Stephen Box","startTime":92.13,"endTime":94.1,"body":"It's usually about other stuff."},{"speaker":"Stephen Box","startTime":94.664,"endTime":100.065,"body":"And I know as coaches, it can feel very"},{"speaker":"Stephen Box","startTime":94.664,"endTime":100.065,"body":"natural to just have these conversations,"},{"speaker":"Stephen Box","startTime":100.065,"endTime":102.895,"body":"we feel like we're connecting with the"},{"speaker":"Stephen Box","startTime":100.065,"endTime":102.895,"body":"client, that we're building a rapport"},{"speaker":"Stephen Box","startTime":102.895,"endTime":107.814,"body":"with them, and it seems like a good"},{"speaker":"Stephen Box","startTime":102.895,"endTime":107.814,"body":"thing, but there's a couple problems"},{"speaker":"Stephen Box","startTime":107.814,"endTime":113.669,"body":"that happen here, so number one is, When"},{"speaker":"Stephen Box","startTime":107.814,"endTime":113.669,"body":"these calls end up going over, which"},{"speaker":"Stephen Box","startTime":113.669,"endTime":118.96,"body":"they normally will, it's maybe causing"},{"speaker":"Stephen Box","startTime":113.669,"endTime":118.96,"body":"you to run late to your next call or"},{"speaker":"Stephen Box","startTime":118.96,"endTime":124.349,"body":"leaving you less prep time, it's taking"},{"speaker":"Stephen Box","startTime":118.96,"endTime":124.349,"body":"out time that you would have for other"},{"speaker":"Stephen Box","startTime":124.389,"endTime":130.039,"body":"things like marketing your business, or"},{"speaker":"Stephen Box","startTime":124.389,"endTime":130.039,"body":"maybe even your workout time, or it's"},{"speaker":"Stephen Box","startTime":130.039,"endTime":135.279,"body":"causing you to Finish work later in the"},{"speaker":"Stephen Box","startTime":130.039,"endTime":135.279,"body":"day, therefore cutting into family time."},{"speaker":"Stephen Box","startTime":135.489,"endTime":139.299,"body":"So it can be very problematic when"},{"speaker":"Stephen Box","startTime":135.489,"endTime":139.299,"body":"this is happening, especially if"},{"speaker":"Stephen Box","startTime":139.299,"endTime":142.829,"body":"you're having it happen multiple"},{"speaker":"Stephen Box","startTime":139.299,"endTime":142.829,"body":"times in a day because you're having"},{"speaker":"Stephen Box","startTime":142.829,"endTime":144.66,"body":"it happen with multiple clients."},{"speaker":"Stephen Box","startTime":145.739,"endTime":150.059,"body":"And I get that as coaches we feel"},{"speaker":"Stephen Box","startTime":145.739,"endTime":150.059,"body":"like we need to be really flexible,"},{"speaker":"Stephen Box","startTime":150.279,"endTime":155.13,"body":"that we need to allow the client"},{"speaker":"Stephen Box","startTime":150.279,"endTime":155.13,"body":"the ability to express what they're"},{"speaker":"Stephen Box","startTime":155.13,"endTime":157.869,"body":"trying to say and all that stuff."},{"speaker":"Stephen Box","startTime":157.899,"endTime":158.76,"body":"I get that."},{"speaker":"Stephen Box","startTime":159.749,"endTime":161.81,"body":"But I'm also going to tell you that."},{"speaker":"Stephen Box","startTime":162.645,"endTime":166.895,"body":"You don't have to necessarily"},{"speaker":"Stephen Box","startTime":162.645,"endTime":166.895,"body":"just let things run wild."},{"speaker":"Stephen Box","startTime":167.125,"endTime":171.055,"body":"Now, I remember early in my career,"},{"speaker":"Stephen Box","startTime":167.125,"endTime":171.055,"body":"I had a client, one person in"},{"speaker":"Stephen Box","startTime":171.055,"endTime":175.584,"body":"particular, for the sake of immunity"},{"speaker":"Stephen Box","startTime":171.055,"endTime":175.584,"body":"here, we'll just call them John."},{"speaker":"Stephen Box","startTime":176.534,"endTime":181.97,"body":"And John would get on every call,"},{"speaker":"Stephen Box","startTime":176.534,"endTime":181.97,"body":"And start talking about everything"},{"speaker":"Stephen Box","startTime":181.97,"endTime":184.17,"body":"except for what we're supposed"},{"speaker":"Stephen Box","startTime":181.97,"endTime":184.17,"body":"to be focusing on that call."},{"speaker":"Stephen Box","startTime":184.31,"endTime":187.63,"body":"He's talking about Spores, he's"},{"speaker":"Stephen Box","startTime":184.31,"endTime":187.63,"body":"talking about work, he's talking about"},{"speaker":"Stephen Box","startTime":187.63,"endTime":191.559,"body":"just general things going on in the"},{"speaker":"Stephen Box","startTime":187.63,"endTime":191.559,"body":"world, like if, you know, there's a"},{"speaker":"Stephen Box","startTime":191.57,"endTime":193.51,"body":"big news story or something going on."},{"speaker":"Stephen Box","startTime":194.27,"endTime":200.21,"body":"And it would take me 5, 10, sometimes"},{"speaker":"Stephen Box","startTime":194.27,"endTime":200.21,"body":"even 15 minutes just to get John"},{"speaker":"Stephen Box","startTime":200.63,"endTime":202.93,"body":"on track to what we're supposed"},{"speaker":"Stephen Box","startTime":200.63,"endTime":202.93,"body":"to be talking about that day."},{"speaker":"Stephen Box","startTime":203.26,"endTime":208.395,"body":"And as a result to that, our calls"},{"speaker":"Stephen Box","startTime":203.26,"endTime":208.395,"body":"were always going over, Couple times"},{"speaker":"Stephen Box","startTime":208.425,"endTime":212.145,"body":"I would have to end our call early"},{"speaker":"Stephen Box","startTime":208.425,"endTime":212.145,"body":"so that I wouldn't be late getting"},{"speaker":"Stephen Box","startTime":212.145,"endTime":216.784,"body":"to the next call and we would end"},{"speaker":"Stephen Box","startTime":212.145,"endTime":216.784,"body":"the call without really any kind"},{"speaker":"Stephen Box","startTime":216.784,"endTime":220.305,"body":"of recap, without any confirmation"},{"speaker":"Stephen Box","startTime":216.784,"endTime":220.305,"body":"what our next call was going to be."},{"speaker":"Stephen Box","startTime":220.734,"endTime":225.614,"body":"Not only that, but as I was in the"},{"speaker":"Stephen Box","startTime":220.734,"endTime":225.614,"body":"coaching calls, I didn't feel like I"},{"speaker":"Stephen Box","startTime":225.615,"endTime":229.965,"body":"was delivering my best coaching because"},{"speaker":"Stephen Box","startTime":225.615,"endTime":229.965,"body":"I'm trying to rush to do things."},{"speaker":"Stephen Box","startTime":229.985,"endTime":232.535,"body":"I'm trying to get us to a"},{"speaker":"Stephen Box","startTime":229.985,"endTime":232.535,"body":"certain point in the call."},{"speaker":"Stephen Box","startTime":232.959,"endTime":237.019,"body":"And if John wasn't focused"},{"speaker":"Stephen Box","startTime":232.959,"endTime":237.019,"body":"enough, a lot of times I found"},{"speaker":"Stephen Box","startTime":237.019,"endTime":240.89,"body":"myself doing the one thing that"},{"speaker":"Stephen Box","startTime":237.019,"endTime":240.89,"body":"I've tried not to do as a coach."},{"speaker":"Stephen Box","startTime":241.305,"endTime":245.094,"body":"Which is just give out the"},{"speaker":"Stephen Box","startTime":241.305,"endTime":245.094,"body":"answers rather than helping him to"},{"speaker":"Stephen Box","startTime":245.115,"endTime":246.604,"body":"discover the answers for himself."},{"speaker":"Stephen Box","startTime":247.554,"endTime":251.554,"body":"And so all these things were happening and"},{"speaker":"Stephen Box","startTime":247.554,"endTime":251.554,"body":"it was really causing a lot of problems."},{"speaker":"Stephen Box","startTime":252.225,"endTime":255.285,"body":"And it was compounded by the fact"},{"speaker":"Stephen Box","startTime":252.225,"endTime":255.285,"body":"that John was not the only client that"},{"speaker":"Stephen Box","startTime":255.285,"endTime":256.674,"body":"I was running into this issue with."},{"speaker":"Stephen Box","startTime":256.685,"endTime":261.074,"body":"He was just the one that was always"},{"speaker":"Stephen Box","startTime":256.685,"endTime":261.074,"body":"happening with and so I really had"},{"speaker":"Stephen Box","startTime":261.084,"endTime":265.844,"body":"to take a step back and reflect"},{"speaker":"Stephen Box","startTime":261.084,"endTime":265.844,"body":"on What is it that I need to do?"},{"speaker":"Stephen Box","startTime":266.065,"endTime":267.835,"body":"And that's what I want"},{"speaker":"Stephen Box","startTime":266.065,"endTime":267.835,"body":"to share with you today."},{"speaker":"Stephen Box","startTime":267.835,"endTime":272.484,"body":"Some of the strategies and tips that I"},{"speaker":"Stephen Box","startTime":267.835,"endTime":272.484,"body":"came up with for how to make this happen."},{"speaker":"Stephen Box","startTime":272.734,"endTime":275.844,"body":"Now, I will just share with you,"},{"speaker":"Stephen Box","startTime":272.734,"endTime":275.844,"body":"even outside of coaching calls, a"},{"speaker":"Stephen Box","startTime":275.844,"endTime":279.655,"body":"lot of these are things that you"},{"speaker":"Stephen Box","startTime":275.844,"endTime":279.655,"body":"can utilize in day to day life."},{"speaker":"Stephen Box","startTime":279.655,"endTime":282.524,"body":"Just anytime you have a meeting,"},{"speaker":"Stephen Box","startTime":279.655,"endTime":282.524,"body":"anytime you have a conversation with"},{"speaker":"Stephen Box","startTime":282.554,"endTime":286.174,"body":"somebody, if you need to set some"},{"speaker":"Stephen Box","startTime":282.554,"endTime":286.174,"body":"certain parameters around it, some"},{"speaker":"Stephen Box","startTime":286.174,"endTime":287.914,"body":"of these tips are going to be useful."},{"speaker":"Stephen Box","startTime":288.294,"endTime":289.414,"body":"for that as well."},{"speaker":"Stephen Box","startTime":289.744,"endTime":290.734,"body":"So let's dive into it."},{"speaker":"Stephen Box","startTime":291.664,"endTime":297.045,"body":"So number one is you need"},{"speaker":"Stephen Box","startTime":291.664,"endTime":297.045,"body":"to set clear expectations."},{"speaker":"Stephen Box","startTime":297.504,"endTime":302.834,"body":"This was something that I"},{"speaker":"Stephen Box","startTime":297.504,"endTime":302.834,"body":"started doing with John and"},{"speaker":"Stephen Box","startTime":303.004,"endTime":304.914,"body":"immediately made a difference."},{"speaker":"Stephen Box","startTime":304.924,"endTime":308.234,"body":"I would honestly say this was"},{"speaker":"Stephen Box","startTime":304.924,"endTime":308.234,"body":"the thing that made the biggest"},{"speaker":"Stephen Box","startTime":308.235,"endTime":313.094,"body":"difference for me because what I"},{"speaker":"Stephen Box","startTime":308.235,"endTime":313.094,"body":"started doing was I got on the call."},{"speaker":"Stephen Box","startTime":314.115,"endTime":318.415,"body":"And instead of saying, Hey,"},{"speaker":"Stephen Box","startTime":314.115,"endTime":318.415,"body":"John, how are you doing today?"},{"speaker":"Stephen Box","startTime":319.715,"endTime":322.835,"body":"The first thing I did was I went,"},{"speaker":"Stephen Box","startTime":319.715,"endTime":322.835,"body":"Hey, John, thanks so much for taking"},{"speaker":"Stephen Box","startTime":322.835,"endTime":324.605,"body":"the time out to join me today."},{"speaker":"Stephen Box","startTime":324.785,"endTime":327.565,"body":"I just wanted to real quickly"},{"speaker":"Stephen Box","startTime":324.785,"endTime":327.565,"body":"set some expectations for"},{"speaker":"Stephen Box","startTime":327.565,"endTime":328.925,"body":"the call before we jump in."},{"speaker":"Stephen Box","startTime":329.354,"endTime":332.675,"body":"And I would go forward and say,"},{"speaker":"Stephen Box","startTime":329.354,"endTime":332.675,"body":"Hey, we have 30 minutes today."},{"speaker":"Stephen Box","startTime":332.675,"endTime":335.415,"body":"I saw on your form that you want"},{"speaker":"Stephen Box","startTime":332.675,"endTime":335.415,"body":"to talk about this and this."},{"speaker":"Stephen Box","startTime":335.875,"endTime":340.365,"body":"Before we get to that, I do want to take"},{"speaker":"Stephen Box","startTime":335.875,"endTime":340.365,"body":"a second to recap what we did last week."},{"speaker":"Stephen Box","startTime":340.695,"endTime":343.565,"body":"See how that's going, see"},{"speaker":"Stephen Box","startTime":340.695,"endTime":343.565,"body":"where that's working for you."},{"speaker":"Stephen Box","startTime":344.635,"endTime":347.135,"body":"And now there's this"},{"speaker":"Stephen Box","startTime":344.635,"endTime":347.135,"body":"clear excitation, right?"},{"speaker":"Stephen Box","startTime":347.135,"endTime":348.985,"body":"30 minute call, this is what"},{"speaker":"Stephen Box","startTime":347.135,"endTime":348.985,"body":"we're going to talk about."},{"speaker":"Stephen Box","startTime":349.365,"endTime":354.965,"body":"And it took out that element of, Oh,"},{"speaker":"Stephen Box","startTime":349.365,"endTime":354.965,"body":"let's just randomly talk about anything."},{"speaker":"Stephen Box","startTime":355.074,"endTime":357.905,"body":"Now, there were still times"},{"speaker":"Stephen Box","startTime":355.074,"endTime":357.905,"body":"where maybe we had some of those"},{"speaker":"Stephen Box","startTime":357.905,"endTime":359.355,"body":"conversations a little bit."},{"speaker":"Stephen Box","startTime":359.525,"endTime":365.574,"body":"Maybe sometimes I might allow a minute"},{"speaker":"Stephen Box","startTime":359.525,"endTime":365.574,"body":"or two of just the casual conversation"},{"speaker":"Stephen Box","startTime":365.594,"endTime":367.454,"body":"for that connection to happen."},{"speaker":"Stephen Box","startTime":368.044,"endTime":371.284,"body":"But it was after I had set that boundary."},{"speaker":"Stephen Box","startTime":371.284,"endTime":374.494,"body":"It was after I got really clear on what"},{"speaker":"Stephen Box","startTime":371.284,"endTime":374.494,"body":"the expectations for that call were."},{"speaker":"Stephen Box","startTime":374.869,"endTime":378.58,"body":"And that was because, and this is"},{"speaker":"Stephen Box","startTime":374.869,"endTime":378.58,"body":"actually the second tip I'm going to"},{"speaker":"Stephen Box","startTime":378.59,"endTime":383.039,"body":"give you, is you need to have some"},{"speaker":"Stephen Box","startTime":378.59,"endTime":383.039,"body":"kind of a redirection statement."},{"speaker":"Stephen Box","startTime":383.93,"endTime":387.59,"body":"And by setting that boundary up"},{"speaker":"Stephen Box","startTime":383.93,"endTime":387.59,"body":"front, by setting those expectations"},{"speaker":"Stephen Box","startTime":387.59,"endTime":391.159,"body":"of what the call was going to"},{"speaker":"Stephen Box","startTime":387.59,"endTime":391.159,"body":"be, I gave myself an easy out."},{"speaker":"Stephen Box","startTime":391.47,"endTime":395.629,"body":"So when I felt the conversation"},{"speaker":"Stephen Box","startTime":391.47,"endTime":395.629,"body":"was starting to get away from me, I"},{"speaker":"Stephen Box","startTime":395.869,"endTime":399.26,"body":"would say something like, Hey John,"},{"speaker":"Stephen Box","startTime":395.869,"endTime":399.26,"body":"you know, I would love to talk to"},{"speaker":"Stephen Box","startTime":399.26,"endTime":400.64,"body":"you about this stuff all day long."},{"speaker":"Stephen Box","startTime":400.945,"endTime":404.135,"body":"But we only got like 27 minutes"},{"speaker":"Stephen Box","startTime":400.945,"endTime":404.135,"body":"left or we've only got 25 minutes"},{"speaker":"Stephen Box","startTime":404.135,"endTime":405.465,"body":"left or whatever we had left."},{"speaker":"Stephen Box","startTime":405.724,"endTime":410.075,"body":"So I really want to make sure that"},{"speaker":"Stephen Box","startTime":405.724,"endTime":410.075,"body":"we have ample time to address the"},{"speaker":"Stephen Box","startTime":410.075,"endTime":411.575,"body":"problem that you came to me today with."},{"speaker":"Stephen Box","startTime":412.155,"endTime":416.994,"body":"And when I did that, it was like, okay,"},{"speaker":"Stephen Box","startTime":412.155,"endTime":416.994,"body":"instantaneously, we're ready to go."},{"speaker":"Stephen Box","startTime":417.754,"endTime":422.854,"body":"Now, is it possible that I"},{"speaker":"Stephen Box","startTime":417.754,"endTime":422.854,"body":"could use that statement?"},{"speaker":"Stephen Box","startTime":423.3,"endTime":426.27,"body":"Without needing to set"},{"speaker":"Stephen Box","startTime":423.3,"endTime":426.27,"body":"the expectations up front?"},{"speaker":"Stephen Box","startTime":426.39,"endTime":427.04,"body":"Yes."},{"speaker":"Stephen Box","startTime":427.659,"endTime":433.78,"body":"But, I will tell you, in my experience,"},{"speaker":"Stephen Box","startTime":427.659,"endTime":433.78,"body":"when we set the expectations up"},{"speaker":"Stephen Box","startTime":433.78,"endTime":438.939,"body":"front, it seems less blunt when we"},{"speaker":"Stephen Box","startTime":433.78,"endTime":438.939,"body":"then turn around and say, Hey, we"},{"speaker":"Stephen Box","startTime":438.94,"endTime":441.969,"body":"really need to wrap this up and get"},{"speaker":"Stephen Box","startTime":438.94,"endTime":441.969,"body":"focused on the call here, right?"},{"speaker":"Stephen Box","startTime":442.319,"endTime":445.479,"body":"Because the expectation was already"},{"speaker":"Stephen Box","startTime":442.319,"endTime":445.479,"body":"set and it was already agreed to."},{"speaker":"Stephen Box","startTime":445.65,"endTime":448.909,"body":"Which, by the way, I didn't mention"},{"speaker":"Stephen Box","startTime":445.65,"endTime":448.909,"body":"this before, but a very key point when"},{"speaker":"Stephen Box","startTime":448.909,"endTime":452.93,"body":"you're setting these expectations,"},{"speaker":"Stephen Box","startTime":448.909,"endTime":452.93,"body":"always finish by asking the client,"},{"speaker":"Stephen Box","startTime":453.405,"endTime":455.525,"body":"Hey, John, does that work for you?"},{"speaker":"Stephen Box","startTime":456.375,"endTime":458.724,"body":"And when they say yes, now you"},{"speaker":"Stephen Box","startTime":456.375,"endTime":458.724,"body":"have an agreement in place."},{"speaker":"Stephen Box","startTime":458.724,"endTime":460.395,"body":"And that, that's a very important part."},{"speaker":"Stephen Box","startTime":460.395,"endTime":462.294,"body":"So, uh, apologize for leaving that out."},{"speaker":"Stephen Box","startTime":463.784,"endTime":466.474,"body":"Alright, so, we're going"},{"speaker":"Stephen Box","startTime":463.784,"endTime":466.474,"body":"to set clear expectations."},{"speaker":"Stephen Box","startTime":467.075,"endTime":469.605,"body":"We're going to have some kind"},{"speaker":"Stephen Box","startTime":467.075,"endTime":469.605,"body":"of phrase that we can use to"},{"speaker":"Stephen Box","startTime":469.615,"endTime":471.725,"body":"re anchor the conversation."},{"speaker":"Stephen Box","startTime":472.124,"endTime":474.255,"body":"Now there's a couple of other"},{"speaker":"Stephen Box","startTime":472.124,"endTime":474.255,"body":"things that we want to do."},{"speaker":"Stephen Box","startTime":474.734,"endTime":481.979,"body":"Uh, one is, I like to have time checks as"},{"speaker":"Stephen Box","startTime":474.734,"endTime":481.979,"body":"we're going, so these don't necessarily"},{"speaker":"Stephen Box","startTime":481.979,"endTime":487.379,"body":"have to be a set thing, like you don't"},{"speaker":"Stephen Box","startTime":481.979,"endTime":487.379,"body":"have to tell somebody we have 20 minutes"},{"speaker":"Stephen Box","startTime":487.38,"endTime":490.15,"body":"left, we have 15 minutes left, we have"},{"speaker":"Stephen Box","startTime":487.38,"endTime":490.15,"body":"10 minutes left, we have 5 minutes"},{"speaker":"Stephen Box","startTime":490.15,"endTime":495.859,"body":"left, you don't have to do it that"},{"speaker":"Stephen Box","startTime":490.15,"endTime":495.859,"body":"way, but it is good anytime that you"},{"speaker":"Stephen Box","startTime":495.869,"endTime":499.5,"body":"feel like someone is getting a little"},{"speaker":"Stephen Box","startTime":495.869,"endTime":499.5,"body":"off topic, they're rambling, so you"},{"speaker":"Stephen Box","startTime":499.5,"endTime":503.789,"body":"don't always just have to use that"},{"speaker":"Stephen Box","startTime":499.5,"endTime":503.789,"body":"line that's going to bring it back."},{"speaker":"Stephen Box","startTime":504.21,"endTime":506.92,"body":"Instead, you can use time markers"},{"speaker":"Stephen Box","startTime":504.21,"endTime":506.92,"body":"to accomplish the same thing."},{"speaker":"Stephen Box","startTime":507.469,"endTime":511.41,"body":"So you can go, Hey, John,"},{"speaker":"Stephen Box","startTime":507.469,"endTime":511.41,"body":"this is, this is great."},{"speaker":"Stephen Box","startTime":511.82,"endTime":513.769,"body":"We've got about 15 minutes left."},{"speaker":"Stephen Box","startTime":513.949,"endTime":516.409,"body":"Uh, and I still want to make"},{"speaker":"Stephen Box","startTime":513.949,"endTime":516.409,"body":"sure we cover this and this."},{"speaker":"Stephen Box","startTime":516.739,"endTime":519.689,"body":"Uh, is it okay with you"},{"speaker":"Stephen Box","startTime":516.739,"endTime":519.689,"body":"if we come back to this?"},{"speaker":"Stephen Box","startTime":520.169,"endTime":525.149,"body":"Or if it seems like something is"},{"speaker":"Stephen Box","startTime":520.169,"endTime":525.149,"body":"really important, then maybe I"},{"speaker":"Stephen Box","startTime":525.149,"endTime":528.99,"body":"say, Hey, John, I just want to"},{"speaker":"Stephen Box","startTime":525.149,"endTime":528.99,"body":"pause you for one second here."},{"speaker":"Stephen Box","startTime":529.03,"endTime":531.7,"body":"I know we had said that we were going"},{"speaker":"Stephen Box","startTime":529.03,"endTime":531.7,"body":"to talk about this and this also."},{"speaker":"Stephen Box","startTime":531.7,"endTime":533.22,"body":"We've only got about 15 minutes left."},{"speaker":"Stephen Box","startTime":533.67,"endTime":536.68,"body":"So I just want to check in here and"},{"speaker":"Stephen Box","startTime":533.67,"endTime":536.68,"body":"see, is what we're talking about right"},{"speaker":"Stephen Box","startTime":536.68,"endTime":540.339,"body":"now something that is important enough"},{"speaker":"Stephen Box","startTime":536.68,"endTime":540.339,"body":"that you want to spend the time to"},{"speaker":"Stephen Box","startTime":540.339,"endTime":543.589,"body":"talk about this today and maybe not"},{"speaker":"Stephen Box","startTime":540.339,"endTime":543.589,"body":"get to some of those other things?"},{"speaker":"Stephen Box","startTime":544.02,"endTime":549.359,"body":"Or would you rather put a pin in this"},{"speaker":"Stephen Box","startTime":544.02,"endTime":549.359,"body":"that we can come back to at a later"},{"speaker":"Stephen Box","startTime":549.359,"endTime":552.249,"body":"time and talk about those other things?"},{"speaker":"Stephen Box","startTime":553.45,"endTime":556.1,"body":"By doing that, I'm now"},{"speaker":"Stephen Box","startTime":553.45,"endTime":556.1,"body":"giving him the choice, right?"},{"speaker":"Stephen Box","startTime":556.24,"endTime":557.49,"body":"So I'm being client centered."},{"speaker":"Stephen Box","startTime":557.51,"endTime":559.26,"body":"I'm allowing John to have the choice."},{"speaker":"Stephen Box","startTime":559.75,"endTime":562.77,"body":"on which direction we went with"},{"speaker":"Stephen Box","startTime":559.75,"endTime":562.77,"body":"the rest of the conversation."},{"speaker":"Stephen Box","startTime":563.11,"endTime":567.37,"body":"But by using the time to frame it,"},{"speaker":"Stephen Box","startTime":563.11,"endTime":567.37,"body":"I was able to pause the conversation"},{"speaker":"Stephen Box","startTime":567.78,"endTime":570.849,"body":"and help get that focus back in."},{"speaker":"Stephen Box","startTime":571.789,"endTime":576.539,"body":"Also, I've alluded to this,"},{"speaker":"Stephen Box","startTime":571.789,"endTime":576.539,"body":"but let me be very clear about"},{"speaker":"Stephen Box","startTime":576.56,"endTime":577.619,"body":"the way I'm going to say this."},{"speaker":"Stephen Box","startTime":578.449,"endTime":583.229,"body":"Get your client to come to"},{"speaker":"Stephen Box","startTime":578.449,"endTime":583.229,"body":"the call with a focus RDMI."},{"speaker":"Stephen Box","startTime":583.439,"endTime":584.53,"body":"Empower them to do that."},{"speaker":"Stephen Box","startTime":585.03,"endTime":588.5,"body":"And the very simple way I actually"},{"speaker":"Stephen Box","startTime":585.03,"endTime":588.5,"body":"do that is on my calendar."},{"speaker":"Stephen Box","startTime":588.859,"endTime":589.77,"body":"I use Calendly."},{"speaker":"Stephen Box","startTime":590.155,"endTime":592.715,"body":"And people can go on and they"},{"speaker":"Stephen Box","startTime":590.155,"endTime":592.715,"body":"can schedule calls with me."},{"speaker":"Stephen Box","startTime":592.715,"endTime":596.025,"body":"I have time blocks already made"},{"speaker":"Stephen Box","startTime":592.715,"endTime":596.025,"body":"where people can schedule in."},{"speaker":"Stephen Box","startTime":596.485,"endTime":601.184,"body":"And one of the questions that's on"},{"speaker":"Stephen Box","startTime":596.485,"endTime":601.184,"body":"there is what is the top thing that"},{"speaker":"Stephen Box","startTime":601.184,"endTime":602.774,"body":"you want to work on today's call?"},{"speaker":"Stephen Box","startTime":603.315,"endTime":605.114,"body":"So that way they're coming to the call."},{"speaker":"Stephen Box","startTime":605.124,"endTime":606.685,"body":"I already know what it is."},{"speaker":"Stephen Box","startTime":606.714,"endTime":609.244,"body":"If that's something we've discussed"},{"speaker":"Stephen Box","startTime":606.714,"endTime":609.244,"body":"before, maybe I have notes on it."},{"speaker":"Stephen Box","startTime":609.264,"endTime":613.375,"body":"I can review those notes and that"},{"speaker":"Stephen Box","startTime":609.264,"endTime":613.375,"body":"helps to keep things on track as well."},{"speaker":"Stephen Box","startTime":613.6,"endTime":617.12,"body":"Not just from the client perspective,"},{"speaker":"Stephen Box","startTime":613.6,"endTime":617.12,"body":"but it also helps me make sure that"},{"speaker":"Stephen Box","startTime":617.12,"endTime":620.939,"body":"I'm staying on track for the thing that"},{"speaker":"Stephen Box","startTime":617.12,"endTime":620.939,"body":"we're going to be talking about that day."},{"speaker":"Stephen Box","startTime":622.129,"endTime":624.43,"body":"One final one that I want to"},{"speaker":"Stephen Box","startTime":622.129,"endTime":624.43,"body":"talk about, and I think this"},{"speaker":"Stephen Box","startTime":624.43,"endTime":629.849,"body":"one is also very important, is"},{"speaker":"Stephen Box","startTime":624.43,"endTime":629.849,"body":"to have an established close."},{"speaker":"Stephen Box","startTime":630.395,"endTime":635.555,"body":"And for me, this always was a way"},{"speaker":"Stephen Box","startTime":630.395,"endTime":635.555,"body":"of, and I would do this with about"},{"speaker":"Stephen Box","startTime":635.555,"endTime":636.785,"body":"five minutes left on the call."},{"speaker":"Stephen Box","startTime":637.025,"endTime":639.515,"body":"I would say, Hey, we've got"},{"speaker":"Stephen Box","startTime":637.025,"endTime":639.515,"body":"about five minutes left."},{"speaker":"Stephen Box","startTime":639.654,"endTime":645.015,"body":"I just want to really briefly go over"},{"speaker":"Stephen Box","startTime":639.654,"endTime":645.015,"body":"what we talked about today and get some"},{"speaker":"Stephen Box","startTime":645.025,"endTime":647.415,"body":"clarity on what's going to happen next."},{"speaker":"Stephen Box","startTime":647.764,"endTime":652.035,"body":"So in those five minutes, I'm"},{"speaker":"Stephen Box","startTime":647.764,"endTime":652.035,"body":"going to give a quick, brief recap"},{"speaker":"Stephen Box","startTime":652.035,"endTime":653.295,"body":"of what we talked about that day."},{"speaker":"Stephen Box","startTime":653.885,"endTime":658.054,"body":"I'm going to ask the client, in"},{"speaker":"Stephen Box","startTime":653.885,"endTime":658.054,"body":"this case, John to say, John."},{"speaker":"Stephen Box","startTime":658.485,"endTime":661.425,"body":"What, what are your action steps?"},{"speaker":"Stephen Box","startTime":661.505,"endTime":663.795,"body":"What are you committing"},{"speaker":"Stephen Box","startTime":661.505,"endTime":663.795,"body":"to doing this week?"},{"speaker":"Stephen Box","startTime":663.905,"endTime":665.055,"body":"Now we've already talked about it."},{"speaker":"Stephen Box","startTime":665.085,"endTime":668.894,"body":"John's already given those steps,"},{"speaker":"Stephen Box","startTime":665.085,"endTime":668.894,"body":"but I'm just having him repeating"},{"speaker":"Stephen Box","startTime":668.894,"endTime":670.365,"body":"commit to those at this point."},{"speaker":"Stephen Box","startTime":670.655,"endTime":671.964,"body":"So it shouldn't really take very long."},{"speaker":"Stephen Box","startTime":671.965,"endTime":673.334,"body":"Cause he's just hit this point repeating."},{"speaker":"Stephen Box","startTime":673.335,"endTime":675.195,"body":"It's not actively thinking about it."},{"speaker":"Stephen Box","startTime":675.814,"endTime":678.125,"body":"It's going to say, Oh, I'm"},{"speaker":"Stephen Box","startTime":675.814,"endTime":678.125,"body":"going to do X, Y, and Z."},{"speaker":"Stephen Box","startTime":678.135,"endTime":679.155,"body":"I'm going to say, okay, cool."},{"speaker":"Stephen Box","startTime":679.464,"endTime":680.834,"body":"When is that going to happen?"},{"speaker":"Stephen Box","startTime":680.844,"endTime":684.675,"body":"Let's be really specific about what"},{"speaker":"Stephen Box","startTime":680.844,"endTime":684.675,"body":"days that is, what time it is, all"},{"speaker":"Stephen Box","startTime":684.685,"endTime":688.385,"body":"the good stuff that we get, all those"},{"speaker":"Stephen Box","startTime":684.685,"endTime":688.385,"body":"details nailed down, we get that."},{"speaker":"Stephen Box","startTime":688.724,"endTime":694.755,"body":"in place, then I'm going to say, okay,"},{"speaker":"Stephen Box","startTime":688.724,"endTime":694.755,"body":"scale of 1 to 10, 1 being not confident"},{"speaker":"Stephen Box","startTime":694.755,"endTime":697.714,"body":"at all, 10, I can do this in my sleep."},{"speaker":"Stephen Box","startTime":697.944,"endTime":702.185,"body":"How confident are you that you"},{"speaker":"Stephen Box","startTime":697.944,"endTime":702.185,"body":"can do each of these steps?"},{"speaker":"Stephen Box","startTime":702.764,"endTime":704.145,"body":"He says, Oh, I'm a 10."},{"speaker":"Stephen Box","startTime":704.415,"endTime":705.545,"body":"And then I'm going to say, okay, cool."},{"speaker":"Stephen Box","startTime":705.575,"endTime":709.925,"body":"So I have our next call"},{"speaker":"Stephen Box","startTime":705.575,"endTime":709.925,"body":"scheduled for X day and X time."},{"speaker":"Stephen Box","startTime":710.254,"endTime":711.744,"body":"Does that still work for you?"},{"speaker":"Stephen Box","startTime":711.805,"endTime":712.264,"body":"Yes."},{"speaker":"Stephen Box","startTime":712.315,"endTime":712.744,"body":"Cool."},{"speaker":"Stephen Box","startTime":713.165,"endTime":717.125,"body":"By doing that, I'm giving a"},{"speaker":"Stephen Box","startTime":713.165,"endTime":717.125,"body":"natural ending to the call."},{"speaker":"Stephen Box","startTime":717.125,"endTime":718.185,"body":"It's not awkward."},{"speaker":"Stephen Box","startTime":718.185,"endTime":723.164,"body":"I don't have to figure out a cool"},{"speaker":"Stephen Box","startTime":718.185,"endTime":723.164,"body":"way to end it or anything else."},{"speaker":"Stephen Box","startTime":723.175,"endTime":726.555,"body":"It's like, he knows because I said"},{"speaker":"Stephen Box","startTime":723.175,"endTime":726.555,"body":"this in the expectation upfront."},{"speaker":"Stephen Box","startTime":727.134,"endTime":728.244,"body":"It's about five minutes left."},{"speaker":"Stephen Box","startTime":728.494,"endTime":729.324,"body":"We're going to do a recap."},{"speaker":"Stephen Box","startTime":729.774,"endTime":733.214,"body":"And he walks away with a lot of"},{"speaker":"Stephen Box","startTime":729.774,"endTime":733.214,"body":"clarity about what we talked about."},{"speaker":"Stephen Box","startTime":733.454,"endTime":735.935,"body":"I can make sure that I understood"},{"speaker":"Stephen Box","startTime":733.454,"endTime":735.935,"body":"everything correctly because when"},{"speaker":"Stephen Box","startTime":735.935,"endTime":739.364,"body":"I summarize it, if I said something"},{"speaker":"Stephen Box","startTime":735.935,"endTime":739.364,"body":"wrong, John's going to correct me."},{"speaker":"Stephen Box","startTime":739.365,"endTime":739.379,"body":"Okay."},{"speaker":"Stephen Box","startTime":739.94,"endTime":743.89,"body":"And I also get clarity on what his action"},{"speaker":"Stephen Box","startTime":739.94,"endTime":743.89,"body":"steps are going to be for the week."},{"speaker":"Stephen Box","startTime":743.9,"endTime":746.46,"body":"He gets clarity on what his action"},{"speaker":"Stephen Box","startTime":743.9,"endTime":746.46,"body":"steps are going to be for the week."},{"speaker":"Stephen Box","startTime":746.93,"endTime":750.999,"body":"And we now have a plan for when we"},{"speaker":"Stephen Box","startTime":746.93,"endTime":750.999,"body":"show up for the next call of what"},{"speaker":"Stephen Box","startTime":750.999,"endTime":752.11,"body":"we're going to be able to talk about."},{"speaker":"Stephen Box","startTime":752.94,"endTime":757.97,"body":"That is how you keep your"},{"speaker":"Stephen Box","startTime":752.94,"endTime":757.97,"body":"calls on time and on focus."},{"speaker":"Stephen Box","startTime":758.769,"endTime":762.58,"body":"So the question really for you at"},{"speaker":"Stephen Box","startTime":758.769,"endTime":762.58,"body":"this point is, what do you want to do?"},{"speaker":"Stephen Box","startTime":763.17,"endTime":768.669,"body":"Do you want to continue allowing your"},{"speaker":"Stephen Box","startTime":763.17,"endTime":768.669,"body":"clients to completely leave the call"},{"speaker":"Stephen Box","startTime":768.68,"endTime":771.12,"body":"for you to not be in control at all?"},{"speaker":"Stephen Box","startTime":771.669,"endTime":776.79,"body":"Or do you want to learn how to meet"},{"speaker":"Stephen Box","startTime":771.669,"endTime":776.79,"body":"clients where they are while still"},{"speaker":"Stephen Box","startTime":776.79,"endTime":778.169,"body":"maintaining control of the call?"},{"speaker":"Stephen Box","startTime":778.899,"endTime":784.959,"body":"Because if you continue to allow clients"},{"speaker":"Stephen Box","startTime":778.899,"endTime":784.959,"body":"to just talk and just kind of go all"},{"speaker":"Stephen Box","startTime":784.959,"endTime":788.969,"body":"over the place and there's no real"},{"speaker":"Stephen Box","startTime":784.959,"endTime":788.969,"body":"structure to your coaching calls, then"},{"speaker":"Stephen Box","startTime":788.979,"endTime":791.609,"body":"you're going to continue to have calls"},{"speaker":"Stephen Box","startTime":788.979,"endTime":791.609,"body":"run over, you're going to continue"},{"speaker":"Stephen Box","startTime":791.609,"endTime":795.259,"body":"to have those interrupt other things,"},{"speaker":"Stephen Box","startTime":791.609,"endTime":795.259,"body":"and you're going to continue to not"},{"speaker":"Stephen Box","startTime":795.269,"endTime":797.239,"body":"be able to deliver your best coaching."},{"speaker":"Stephen Box","startTime":797.279,"endTime":799.209,"body":"That's just the reality of the situation."},{"speaker":"Stephen Box","startTime":800.519,"endTime":802.92,"body":"Or you can make these small changes."},{"speaker":"Stephen Box","startTime":803.34,"endTime":805.39,"body":"You could start keeping"},{"speaker":"Stephen Box","startTime":803.34,"endTime":805.39,"body":"clients more focused."},{"speaker":"Stephen Box","startTime":805.39,"endTime":807.91,"body":"You could start having"},{"speaker":"Stephen Box","startTime":805.39,"endTime":807.91,"body":"more productive calls."},{"speaker":"Stephen Box","startTime":808.54,"endTime":811.729,"body":"I think it's a pretty obvious"},{"speaker":"Stephen Box","startTime":808.54,"endTime":811.729,"body":"choice, but it's one that you"},{"speaker":"Stephen Box","startTime":811.73,"endTime":813.43,"body":"do have to make for yourself."},{"speaker":"Stephen Box","startTime":813.925,"endTime":816.795,"body":"As we get ready to wrap up"},{"speaker":"Stephen Box","startTime":813.925,"endTime":816.795,"body":"today, two quick things for you."},{"speaker":"Stephen Box","startTime":816.795,"endTime":823.314,"body":"Number one is if you are looking for"},{"speaker":"Stephen Box","startTime":816.795,"endTime":823.314,"body":"some extra accountability and a community"},{"speaker":"Stephen Box","startTime":823.315,"endTime":828.655,"body":"to be a part of, I want to invite you"},{"speaker":"Stephen Box","startTime":823.315,"endTime":828.655,"body":"to join our new free podcast community."},{"speaker":"Stephen Box","startTime":828.825,"endTime":831.714,"body":"I will have the link down"},{"speaker":"Stephen Box","startTime":828.825,"endTime":831.714,"body":"in the show notes for that."},{"speaker":"Stephen Box","startTime":831.824,"endTime":838.845,"body":"Also, if you're ready to take the"},{"speaker":"Stephen Box","startTime":831.824,"endTime":838.845,"body":"next step and start to get clarity on"},{"speaker":"Stephen Box","startTime":839.545,"endTime":843.335,"body":"The things you need to be working on"},{"speaker":"Stephen Box","startTime":839.545,"endTime":843.335,"body":"every day to be the most productive"},{"speaker":"Stephen Box","startTime":843.335,"endTime":847.565,"body":"version of yourself and not have"},{"speaker":"Stephen Box","startTime":843.335,"endTime":847.565,"body":"work continue to spill over into your"},{"speaker":"Stephen Box","startTime":847.565,"endTime":852.574,"body":"personal time, harming your health"},{"speaker":"Stephen Box","startTime":847.565,"endTime":852.574,"body":"relationships and personal goals."},{"speaker":"Stephen Box","startTime":852.795,"endTime":858.404,"body":"Then I want to invite you to also book"},{"speaker":"Stephen Box","startTime":852.795,"endTime":858.404,"body":"a habit breakthrough call with me."},{"speaker":"Stephen Box","startTime":858.575,"endTime":861.975,"body":"And you can also find the link to"},{"speaker":"Stephen Box","startTime":858.575,"endTime":861.975,"body":"that down in the show notes as well,"},{"speaker":"Stephen Box","startTime":862.035,"endTime":864.225,"body":"or on my website at unshakablehabits."},{"speaker":"Stephen Box","startTime":864.865,"endTime":865.285,"body":"com."},{"speaker":"Stephen Box","startTime":865.505,"endTime":869.155,"body":"Make sure you guys come"},{"speaker":"Stephen Box","startTime":865.505,"endTime":869.155,"body":"back and join us next week."},{"speaker":"Stephen Box","startTime":869.46,"endTime":873.38,"body":"As we're approaching the holiday"},{"speaker":"Stephen Box","startTime":869.46,"endTime":873.38,"body":"season here, I'm going to be doing"},{"speaker":"Stephen Box","startTime":873.38,"endTime":878.32,"body":"an episode on how you can avoid"},{"speaker":"Stephen Box","startTime":873.38,"endTime":878.32,"body":"burnout during the holiday season as"},{"speaker":"Stephen Box","startTime":878.32,"endTime":880.49,"body":"an entrepreneur who works from home."},{"speaker":"Stephen Box","startTime":880.929,"endTime":886.009,"body":"But until then, this is Stephen Box"},{"speaker":"Stephen Box","startTime":880.929,"endTime":886.009,"body":"reminding you, as always, that today is"},{"speaker":"Stephen Box","startTime":886.009,"endTime":891.03,"body":"a great day to break free from the chaos"},{"speaker":"Stephen Box","startTime":886.009,"endTime":891.03,"body":"and start living life on your terms."}]}