Patient Experience – the importance of effective communication between hospital staff and patients Artwork

Let's Talk Care Experience

The National Care Experience Programme brings you ‘Let’s Talk Care Experience’, the podcast that discusses all aspects of people’s experiences using Ireland’s health and social care services. In each episode, host Tracy O’ Carroll speaks to inspiring people who help shape health and social care in Ireland, discussing their lived experiences as well as gaining their insights and knowledge into how to drive improvement within services.The podcast will feature people who use services, staff within services, as well as leading health and social care experts. ‘Let’s Talk Care Experience’ – we understand the importance of listening to those that use Ireland’s health and social care services. Find out more on www.yourexperience.ie.

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Let's Talk Care Experience

Patient Experience – the importance of effective communication between hospital staff and patients

March 21, 2022 • The National Care Experience Programme • Season 1 • Episode 3

In this episode, our host Tracy O’Carroll is joined by Wini Ryan, the National Lead for Patient and Service User Feedback in the HSE, and the RCSI’s Professor Peter Gillen, who is a clinical advisor to the National Healthcare Communications Programme.

They speak about the importance of effective communications within a healthcare environment, and the National Healthcare Communications Programme, which was developed in response to the findings of the National Inpatient Experience Survey.

During this episode, our guests share their expertise, providing advice on effective communication skills that will enhance interactions with patients or people using services.

If you would like to find out more about the National Healthcare Communications Programme visit their website here .

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