Let's Talk Care Experience
The National Care Experience Programme brings you ‘Let’s Talk Care Experience’, the podcast that discusses all aspects of people’s experiences using Ireland’s health and social care services. In each episode, host Tracy O’ Carroll speaks to inspiring people who help shape health and social care in Ireland, discussing their lived experiences as well as gaining their insights and knowledge into how to drive improvement within services.The podcast will feature people who use services, staff within services, as well as leading health and social care experts. ‘Let’s Talk Care Experience’ – we understand the importance of listening to those that use Ireland’s health and social care services. Find out more on www.yourexperience.ie.
Let's Talk Care Experience
Patient Experience – the importance of supporting patients while in hospital
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The National Care Experience Programme
In this episode, our host Tracy O’Carroll is joined by Carol Mullins, Patient Advice and Liaisons (PALs) Manager in Tallaght University Hospital; and Fran Kane, who has used the patient advocacy services in the hospital.
Carol and Fran discuss the importance of providing supports to patients while in hospital and the different initiatives in Tallaght University Hospital that aim to improve patient experience.
Listen to the episode to hear about how patient advocacy services work to improve patients’ experiences in hospital.
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