Compassion & Courage: Conversations in Healthcare
"Compassion & Courage" is a healthcare podcast hosted by professional speaker, Marcus Engel, and his wife, Marvelyne aka The Hotness.
This podcast includes conversations on the leadership topics, we all need: resiliency, finding compassion for ourselves and others, and healthcare trends. There are lots of interviews with docs, nurses, experts, patients, and folks in the field up to their ears doing the work… and finding the balance.
Marcus is a speaker, consultant, professor, and the author of “The Other End of the Stethoscope” and “I’m Here: Compassionate Communication in Patient Care,” two texts that are often used by hospitals and nursing schools.
"Compassion & Courage: Conversations in Healthcare" is a Marcus Engel podcast and the views expressed are entirely his own.
Compassion & Courage: Conversations in Healthcare
The Journey from Patient to Advocate with Trisha Choi, MA, CPXP
In this episode of Compassion & Courage, Marcus Engel speaks with Trisha Choi about her journey from being a patient to a healthcare professional, emphasizing the importance of compassion in patient care. They discuss personal experiences of kindness, innovative self-care practices at conferences, leadership lessons, and the significance of forgiveness and recovery in personal and professional growth.
Resources for you:
- More communication tips and resources for how to cultivate compassion: https://marcusengel.com/freeresources/
- Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/
- Connect with Trisha on LinkedIn: https://www.linkedin.com/in/trishachoi
- Learn more about The Bahay Kubo: www.bahaykuboretreat.com
- Reach out to Trisha on social media: @gametollhouse FB & Instagram
- Learn more about Marcus’ Books: https://marcusengel.com/store/
- Subscribe to our podcast through Apple: https://bit.ly/MarcusEngelPodcast
- Subscribe to our podcast through YouTube: https://bit.ly/Youtube-MarcusEngelPodcast
About Trisha Choi:
Trisha Choi is a seasoned leader with 30 years of experience in healthcare, specializing in patient experience, leadership coaching, and organizational transformation. Her career has spanned various roles in top institutions, including Duke University Hospital, Cone Health, and New York-Presbyterian Hospital, where she has made a lasting impact on patient care, team development, and system-wide policy creation.
At Duke University Hospital during the pandemic, Trisha led initiatives that maintained top decile patient experience scores for three years, managing a team of 100 across eight departments while coaching C-suite leaders and ensuring service excellence. She was instrumental in building cross-hospital collaboration and prioritizing care and kindness for both patients and staff. Trisha's role as Senior Manager of Patient Experience at Cone Health expanded her expertise in managing surge plans and developing communication tools for the broader healthcare community.
Her extensive experience at New York-Presbyterian spanned over 17 years and included roles in patient experience, volunteer management, and program development, including the build of the Inpatient Physical Medicine and Rehabilitation department unit and residency programs at Weill Cornell and Columbia Medical Centers.
With a background in Public Relations, Marketing, and Personal Assistance to celebrities, Trisha's transition to healthcare is marked by a unique blend of leadership and service excellence. She holds a Master of Arts in Change Leadership from Columbia University and a B.A. in Health Education from the University of Mount Saint Vincent.
Date: 8/25/2025
Name of show: Compassion & Courage: Conversations in Healthcare
Episode number and title: Episode 173 – The Journey from Patient to Advocate with Trisha Choi, MA, CPXP
keywords
healthcare, patient experience, compassion, leadership, self-care, forgiveness, recovery, narrative medicine, change management, resilience