{"version":"1.0.0","segments":[{"speaker":"Voice Over","startTime":2.13,"endTime":6.24,"body":"The AIBP ASEAN B2B"},{"speaker":"Voice Over","startTime":2.13,"endTime":6.24,"body":"growth podcast is a series of"},{"speaker":"Voice Over","startTime":6.24,"endTime":9.81,"body":"fireside chats with business"},{"speaker":"Voice Over","startTime":6.24,"endTime":9.81,"body":"leaders in Southeast Asia"},{"speaker":"Voice Over","startTime":9.96,"endTime":14.28,"body":"focused on growth in the region."},{"speaker":"Voice Over","startTime":9.96,"endTime":14.28,"body":"topics discussed include"},{"speaker":"Voice Over","startTime":14.28,"endTime":17.97,"body":"business strategy, sales and"},{"speaker":"Voice Over","startTime":14.28,"endTime":17.97,"body":"marketing, enterprise technology"},{"speaker":"Voice Over","startTime":18.03,"endTime":19.14,"body":"and innovation."},{"speaker":"YY - AIBP","startTime":28.36,"endTime":31.45,"body":"Hello, and welcome to"},{"speaker":"YY - AIBP","startTime":28.36,"endTime":31.45,"body":"the ASEAN B2B Growth Podcast"},{"speaker":"YY - AIBP","startTime":31.45,"endTime":33.76,"body":"where we sit down with"},{"speaker":"YY - AIBP","startTime":31.45,"endTime":33.76,"body":"individuals responsible for"},{"speaker":"YY - AIBP","startTime":33.76,"endTime":37.03,"body":"driving growth within their"},{"speaker":"YY - AIBP","startTime":33.76,"endTime":37.03,"body":"organizations here in Southeast"},{"speaker":"YY - AIBP","startTime":37.06,"endTime":41.32,"body":"Asia. My name is YY, and I'll be"},{"speaker":"YY - AIBP","startTime":37.06,"endTime":41.32,"body":"your host for today. Today, we"},{"speaker":"YY - AIBP","startTime":41.32,"endTime":45.43,"body":"have a very special guest"},{"speaker":"YY - AIBP","startTime":41.32,"endTime":45.43,"body":"joining us, Ms. Azleena Idris,"},{"speaker":"YY - AIBP","startTime":45.52,"endTime":50.08,"body":"the Senior Director of Strategy"},{"speaker":"YY - AIBP","startTime":45.52,"endTime":50.08,"body":"and ESG at Paynet, the Payments"},{"speaker":"YY - AIBP","startTime":50.08,"endTime":55.18,"body":"Network Malaysia. Payments"},{"speaker":"YY - AIBP","startTime":50.08,"endTime":55.18,"body":"Network Malaysia, is the"},{"speaker":"YY - AIBP","startTime":55.18,"endTime":58.63,"body":"national payments network and"},{"speaker":"YY - AIBP","startTime":55.18,"endTime":58.63,"body":"shared central infrastructure"},{"speaker":"YY - AIBP","startTime":58.63,"endTime":62.32,"body":"for Malaysia's financial"},{"speaker":"YY - AIBP","startTime":58.63,"endTime":62.32,"body":"markets. Without further ado,"},{"speaker":"YY - AIBP","startTime":62.5,"endTime":66.25,"body":"may invite Azleena to give us a"},{"speaker":"YY - AIBP","startTime":62.5,"endTime":66.25,"body":"brief introduction of yourself,"},{"speaker":"YY - AIBP","startTime":66.46,"endTime":70.12,"body":"and an idea about your"},{"speaker":"YY - AIBP","startTime":66.46,"endTime":70.12,"body":"background, and perhaps some"},{"speaker":"YY - AIBP","startTime":70.15,"endTime":71.26,"body":"personal hobbies of yours."},{"speaker":"Azleena - PayNet","startTime":71.0,"endTime":74.42,"body":"Thank you very"},{"speaker":"Azleena - PayNet","startTime":71.0,"endTime":74.42,"body":"much, YY. And just to give you a"},{"speaker":"Azleena - PayNet","startTime":74.69,"endTime":81.98,"body":"bit of background. I actually am"},{"speaker":"Azleena - PayNet","startTime":74.69,"endTime":81.98,"body":"trained as a lawyer. And I'm"},{"speaker":"Azleena - PayNet","startTime":81.98,"endTime":87.62,"body":"born and raised in the country."},{"speaker":"Azleena - PayNet","startTime":81.98,"endTime":87.62,"body":"But my university education is"},{"speaker":"Azleena - PayNet","startTime":87.62,"endTime":91.61,"body":"actually in the UK, US and"},{"speaker":"Azleena - PayNet","startTime":87.62,"endTime":91.61,"body":"France. Now, work alone has"},{"speaker":"Azleena - PayNet","startTime":91.61,"endTime":96.44,"body":"taken me many places, I've"},{"speaker":"Azleena - PayNet","startTime":91.61,"endTime":96.44,"body":"traveled over 40 countries in"},{"speaker":"Azleena - PayNet","startTime":96.44,"endTime":99.74,"body":"the span of my career. In my"},{"speaker":"Azleena - PayNet","startTime":96.44,"endTime":99.74,"body":"spare time, I love reading, I"},{"speaker":"Azleena - PayNet","startTime":99.74,"endTime":106.43,"body":"love traveling, I like driving,"},{"speaker":"Azleena - PayNet","startTime":99.74,"endTime":106.43,"body":"swimming. And, you know, I love"},{"speaker":"Azleena - PayNet","startTime":106.43,"endTime":109.88,"body":"adventures. So in adventures,"},{"speaker":"Azleena - PayNet","startTime":106.43,"endTime":109.88,"body":"you know, I love solving stuff."},{"speaker":"Azleena - PayNet","startTime":109.88,"endTime":114.29,"body":"And therefore, you know, I do a"},{"speaker":"Azleena - PayNet","startTime":109.88,"endTime":114.29,"body":"lot of DIY, gives me kind of"},{"speaker":"Azleena - PayNet","startTime":114.29,"endTime":119.18,"body":"like, you know, a good"},{"speaker":"Azleena - PayNet","startTime":114.29,"endTime":119.18,"body":"distraction. And if I wasn't"},{"speaker":"Azleena - PayNet","startTime":119.18,"endTime":121.58,"body":"doing what I'm doing today, I"},{"speaker":"Azleena - PayNet","startTime":119.18,"endTime":121.58,"body":"will have become an architect."},{"speaker":"Azleena - PayNet","startTime":121.61,"endTime":125.33,"body":"Right. So love buildings, love"},{"speaker":"Azleena - PayNet","startTime":121.61,"endTime":125.33,"body":"structures, love works of BPs"},{"speaker":"Azleena - PayNet","startTime":126.44,"endTime":131.21,"body":"(building plans). Now, at a"},{"speaker":"Azleena - PayNet","startTime":126.44,"endTime":131.21,"body":"personal front, I'm always"},{"speaker":"Azleena - PayNet","startTime":131.21,"endTime":133.88,"body":"curious, I always want to know"},{"speaker":"Azleena - PayNet","startTime":131.21,"endTime":133.88,"body":"things. I can't stand not"},{"speaker":"Azleena - PayNet","startTime":133.88,"endTime":138.17,"body":"knowing how things work. But I"},{"speaker":"Azleena - PayNet","startTime":133.88,"endTime":138.17,"body":"also get bored very easily with"},{"speaker":"Azleena - PayNet","startTime":138.17,"endTime":142.34,"body":"routines, right? So basically,"},{"speaker":"Azleena - PayNet","startTime":138.17,"endTime":142.34,"body":"because of that I pivot a lot."},{"speaker":"Azleena - PayNet","startTime":142.67,"endTime":146.39,"body":"Throughout my career, I was like"},{"speaker":"Azleena - PayNet","startTime":142.67,"endTime":146.39,"body":"from a lawyer, to a company"},{"speaker":"Azleena - PayNet","startTime":146.39,"endTime":151.64,"body":"secretary, to compliance person,"},{"speaker":"Azleena - PayNet","startTime":146.39,"endTime":151.64,"body":"to corporate finance, to Islamic"},{"speaker":"Azleena - PayNet","startTime":151.64,"endTime":154.76,"body":"finance, to internationalization"},{"speaker":"Azleena - PayNet","startTime":151.64,"endTime":154.76,"body":"of Islamic finance, to FinTech"},{"speaker":"Azleena - PayNet","startTime":154.76,"endTime":159.02,"body":"and now to digital payments. So"},{"speaker":"Azleena - PayNet","startTime":154.76,"endTime":159.02,"body":"yeah, that's where I am today."},{"speaker":"YY - AIBP","startTime":159.62,"endTime":161.87,"body":"Now, that gives me a"},{"speaker":"YY - AIBP","startTime":159.62,"endTime":161.87,"body":"very good background. And"},{"speaker":"YY - AIBP","startTime":161.87,"endTime":165.26,"body":"perhaps that's why you have"},{"speaker":"YY - AIBP","startTime":161.87,"endTime":165.26,"body":"taken on this challenge to keep"},{"speaker":"YY - AIBP","startTime":165.26,"endTime":168.74,"body":"you on your toes, right? Having"},{"speaker":"YY - AIBP","startTime":165.26,"endTime":168.74,"body":"this dual role driving both"},{"speaker":"YY - AIBP","startTime":168.77,"endTime":173.09,"body":"strategy, and also this emerging"},{"speaker":"YY - AIBP","startTime":168.77,"endTime":173.09,"body":"field of ESG at PayNet. Can you"},{"speaker":"YY - AIBP","startTime":173.09,"endTime":176.12,"body":"tell us a little bit more about"},{"speaker":"YY - AIBP","startTime":173.09,"endTime":176.12,"body":"what this means within PayNet"},{"speaker":"YY - AIBP","startTime":176.12,"endTime":176.54,"body":"itself?"},{"speaker":"Azleena - PayNet","startTime":177.59,"endTime":180.14,"body":"Okay, so"},{"speaker":"Azleena - PayNet","startTime":177.59,"endTime":180.14,"body":"here's the thing, a lot of"},{"speaker":"Azleena - PayNet","startTime":180.14,"endTime":184.67,"body":"people asking me, Don't strategy"},{"speaker":"Azleena - PayNet","startTime":180.14,"endTime":184.67,"body":"and ESG collide? You know. So"},{"speaker":"Azleena - PayNet","startTime":186.74,"endTime":188.93,"body":"the lucky thing about it is"},{"speaker":"Azleena - PayNet","startTime":186.74,"endTime":188.93,"body":"that, because I head up"},{"speaker":"Azleena - PayNet","startTime":188.93,"endTime":191.69,"body":"strategy, and before that we"},{"speaker":"Azleena - PayNet","startTime":188.93,"endTime":191.69,"body":"never had ESG, in our"},{"speaker":"Azleena - PayNet","startTime":191.69,"endTime":195.74,"body":"considerations, during the"},{"speaker":"Azleena - PayNet","startTime":191.69,"endTime":195.74,"body":"formulation, we kind of like,"},{"speaker":"Azleena - PayNet","startTime":195.83,"endTime":200.15,"body":"got to thinking as it were,"},{"speaker":"Azleena - PayNet","startTime":195.83,"endTime":200.15,"body":"where do we embed ESG? Right."},{"speaker":"Azleena - PayNet","startTime":200.69,"endTime":206.63,"body":"And as you mentioned, during,"},{"speaker":"Azleena - PayNet","startTime":200.69,"endTime":206.63,"body":"you know, your introduction just"},{"speaker":"Azleena - PayNet","startTime":206.63,"endTime":210.47,"body":"now, PayNet that is actually a"},{"speaker":"Azleena - PayNet","startTime":206.63,"endTime":210.47,"body":"utility, national payments"},{"speaker":"Azleena - PayNet","startTime":210.47,"endTime":213.71,"body":"infrastructure provider. So even"},{"speaker":"Azleena - PayNet","startTime":210.47,"endTime":213.71,"body":"though we do make profits, but"},{"speaker":"Azleena - PayNet","startTime":213.71,"endTime":216.89,"body":"we are actually a for purpose"},{"speaker":"Azleena - PayNet","startTime":213.71,"endTime":216.89,"body":"company, and because of that,"},{"speaker":"Azleena - PayNet","startTime":217.25,"endTime":222.29,"body":"the strong tendency is actually"},{"speaker":"Azleena - PayNet","startTime":217.25,"endTime":222.29,"body":"to actually serve the nation in"},{"speaker":"Azleena - PayNet","startTime":222.29,"endTime":225.74,"body":"an inclusive manner. Right. So"},{"speaker":"Azleena - PayNet","startTime":222.29,"endTime":225.74,"body":"at the foundation of our"},{"speaker":"Azleena - PayNet","startTime":225.74,"endTime":229.58,"body":"strategy is actually ESG. So"},{"speaker":"Azleena - PayNet","startTime":225.74,"endTime":229.58,"body":"that is together with, you know,"},{"speaker":"Azleena - PayNet","startTime":229.58,"endTime":231.89,"body":"making sure that our technology"},{"speaker":"Azleena - PayNet","startTime":229.58,"endTime":231.89,"body":"has the reliability and"},{"speaker":"Azleena - PayNet","startTime":231.89,"endTime":235.16,"body":"sovereignty, the people and the"},{"speaker":"Azleena - PayNet","startTime":231.89,"endTime":235.16,"body":"workplace has got good culture,"},{"speaker":"Azleena - PayNet","startTime":235.16,"endTime":239.42,"body":"and, you know, it drives"},{"speaker":"Azleena - PayNet","startTime":235.16,"endTime":239.42,"body":"diversity of the ecosystem, and"},{"speaker":"Azleena - PayNet","startTime":239.42,"endTime":243.62,"body":"as well as values. So that's"},{"speaker":"Azleena - PayNet","startTime":239.42,"endTime":243.62,"body":"inbuilt into our strategy. And"},{"speaker":"Azleena - PayNet","startTime":243.62,"endTime":247.19,"body":"we actually, you know,"},{"speaker":"Azleena - PayNet","startTime":243.62,"endTime":247.19,"body":"formulated instead of a"},{"speaker":"Azleena - PayNet","startTime":247.19,"endTime":250.97,"body":"voluminous document, is just on"},{"speaker":"Azleena - PayNet","startTime":247.19,"endTime":250.97,"body":"a single page. Right? At the"},{"speaker":"Azleena - PayNet","startTime":250.97,"endTime":255.77,"body":"very core, we see ESG must be"},{"speaker":"Azleena - PayNet","startTime":250.97,"endTime":255.77,"body":"embedded within all aspects of"},{"speaker":"Azleena - PayNet","startTime":255.77,"endTime":260.3,"body":"our five year strategic plan."},{"speaker":"Azleena - PayNet","startTime":255.77,"endTime":260.3,"body":"Why do we want to do that is"},{"speaker":"Azleena - PayNet","startTime":260.3,"endTime":263.96,"body":"actually to future proof the"},{"speaker":"Azleena - PayNet","startTime":260.3,"endTime":263.96,"body":"ecosystem as well as for the"},{"speaker":"Azleena - PayNet","startTime":263.96,"endTime":268.61,"body":"nation's benefit. And then that"},{"speaker":"Azleena - PayNet","startTime":263.96,"endTime":268.61,"body":"kind of like induce into"},{"speaker":"Azleena - PayNet","startTime":268.61,"endTime":271.73,"body":"improving our core services by"},{"speaker":"Azleena - PayNet","startTime":268.61,"endTime":271.73,"body":"upskilling our core"},{"speaker":"Azleena - PayNet","startTime":271.73,"endTime":276.5,"body":"capabilities. And from there, we"},{"speaker":"Azleena - PayNet","startTime":271.73,"endTime":276.5,"body":"want to introduce our new value"},{"speaker":"Azleena - PayNet","startTime":276.5,"endTime":279.65,"body":"added services so that we can,"},{"speaker":"Azleena - PayNet","startTime":276.5,"endTime":279.65,"body":"you know, accelerate and capture"},{"speaker":"Azleena - PayNet","startTime":279.65,"endTime":283.94,"body":"new payment flows. So, in"},{"speaker":"Azleena - PayNet","startTime":279.65,"endTime":283.94,"body":"essence, you know, that's the"},{"speaker":"Azleena - PayNet","startTime":284.54,"endTime":289.07,"body":"way we want to structure and"},{"speaker":"Azleena - PayNet","startTime":284.54,"endTime":289.07,"body":"approach ESG. Yep."},{"speaker":"YY - AIBP","startTime":289.63,"endTime":292.99,"body":"Understand. Azleena,"},{"speaker":"YY - AIBP","startTime":289.63,"endTime":292.99,"body":"when we talk about ESG, I"},{"speaker":"YY - AIBP","startTime":292.99,"endTime":296.86,"body":"remember during the conference"},{"speaker":"YY - AIBP","startTime":292.99,"endTime":296.86,"body":"itself is you spoke very clearly"},{"speaker":"YY - AIBP","startTime":296.86,"endTime":302.47,"body":"about the role of SMEs and MSMEs"},{"speaker":"YY - AIBP","startTime":296.86,"endTime":302.47,"body":"enablement. Does that also fit"},{"speaker":"YY - AIBP","startTime":302.53,"endTime":308.5,"body":"into the total ESG strategy that"},{"speaker":"YY - AIBP","startTime":302.53,"endTime":308.5,"body":"PayNet has?"},{"speaker":"Azleena - PayNet","startTime":308.83,"endTime":312.58,"body":"Absolutely. So"},{"speaker":"Azleena - PayNet","startTime":308.83,"endTime":312.58,"body":"the thing is this, I mentioned"},{"speaker":"Azleena - PayNet","startTime":312.58,"endTime":318.61,"body":"that because despite many, many"},{"speaker":"Azleena - PayNet","startTime":312.58,"endTime":318.61,"body":"years of, you know, recognizing"},{"speaker":"Azleena - PayNet","startTime":318.64,"endTime":322.18,"body":"SMEs, even the country, we're"},{"speaker":"Azleena - PayNet","startTime":318.64,"endTime":322.18,"body":"quite fortunate we have SME"},{"speaker":"Azleena - PayNet","startTime":322.18,"endTime":326.05,"body":"Corporation that looks into the"},{"speaker":"Azleena - PayNet","startTime":322.18,"endTime":326.05,"body":"development of SMEs. Being the"},{"speaker":"Azleena - PayNet","startTime":326.05,"endTime":329.26,"body":"backbone of the economy, they"},{"speaker":"Azleena - PayNet","startTime":326.05,"endTime":329.26,"body":"still quite excluded from the"},{"speaker":"Azleena - PayNet","startTime":329.26,"endTime":334.27,"body":"financial, you know, kind of"},{"speaker":"Azleena - PayNet","startTime":329.26,"endTime":334.27,"body":"like financial space, especially"},{"speaker":"Azleena - PayNet","startTime":335.26,"endTime":339.16,"body":"the ones that are under kind of"},{"speaker":"Azleena - PayNet","startTime":335.26,"endTime":339.16,"body":"like the lower tier. The medium"},{"speaker":"Azleena - PayNet","startTime":339.16,"endTime":342.67,"body":"and the small ones, yes, to a"},{"speaker":"Azleena - PayNet","startTime":339.16,"endTime":342.67,"body":"significant extent, you know,"},{"speaker":"Azleena - PayNet","startTime":342.67,"endTime":346.06,"body":"our banks and development"},{"speaker":"Azleena - PayNet","startTime":342.67,"endTime":346.06,"body":"financial Institutions has done"},{"speaker":"Azleena - PayNet","startTime":346.06,"endTime":349.6,"body":"a good job. But when it comes to"},{"speaker":"Azleena - PayNet","startTime":346.06,"endTime":349.6,"body":"the micro and the nano SMEs,"},{"speaker":"Azleena - PayNet","startTime":349.63,"endTime":354.88,"body":"this is where the gap lies,"},{"speaker":"Azleena - PayNet","startTime":349.63,"endTime":354.88,"body":"right? So, within the ESG"},{"speaker":"Azleena - PayNet","startTime":354.88,"endTime":359.35,"body":"sphere, where we want to be is"},{"speaker":"Azleena - PayNet","startTime":354.88,"endTime":359.35,"body":"actually to prepare these guys"},{"speaker":"Azleena - PayNet","startTime":359.35,"endTime":363.94,"body":"as part of our community"},{"speaker":"Azleena - PayNet","startTime":359.35,"endTime":363.94,"body":"upliftment, to be ready for the"},{"speaker":"Azleena - PayNet","startTime":363.94,"endTime":367.39,"body":"banks and the financial services"},{"speaker":"Azleena - PayNet","startTime":363.94,"endTime":367.39,"body":"to actually serve them. And in"},{"speaker":"Azleena - PayNet","startTime":367.39,"endTime":370.39,"body":"that sense, you know, getting"},{"speaker":"Azleena - PayNet","startTime":367.39,"endTime":370.39,"body":"them literate, getting them"},{"speaker":"Azleena - PayNet","startTime":370.39,"endTime":373.93,"body":"savvy in terms of digital"},{"speaker":"Azleena - PayNet","startTime":370.39,"endTime":373.93,"body":"payments, and providing the leg"},{"speaker":"Azleena - PayNet","startTime":373.93,"endTime":377.47,"body":"up by either, you know,"},{"speaker":"Azleena - PayNet","startTime":373.93,"endTime":377.47,"body":"providing some kind of financial"},{"speaker":"Azleena - PayNet","startTime":377.47,"endTime":381.25,"body":"support as well as technical"},{"speaker":"Azleena - PayNet","startTime":377.47,"endTime":381.25,"body":"and, you know, payment"},{"speaker":"Azleena - PayNet","startTime":381.25,"endTime":384.37,"body":"integration support is actually"},{"speaker":"Azleena - PayNet","startTime":381.25,"endTime":384.37,"body":"where we focus that within the"},{"speaker":"Azleena - PayNet","startTime":384.37,"endTime":385.51,"body":"ESG space. Yeah."},{"speaker":"YY - AIBP","startTime":386.35,"endTime":388.63,"body":"Understand, I like"},{"speaker":"YY - AIBP","startTime":386.35,"endTime":388.63,"body":"that very much. This very big"},{"speaker":"YY - AIBP","startTime":388.63,"endTime":392.62,"body":"focus onto this financial"},{"speaker":"YY - AIBP","startTime":388.63,"endTime":392.62,"body":"inclusion, digital inclusion"},{"speaker":"YY - AIBP","startTime":392.62,"endTime":396.34,"body":"piece that PayNet is"},{"speaker":"YY - AIBP","startTime":392.62,"endTime":396.34,"body":"facilitating in Malaysia itself."},{"speaker":"YY - AIBP","startTime":398.02,"endTime":401.68,"body":"We always have this complaint,"},{"speaker":"YY - AIBP","startTime":398.02,"endTime":401.68,"body":"especially when we talk about"},{"speaker":"YY - AIBP","startTime":401.68,"endTime":406.45,"body":"MSME enablement. A lot of the"},{"speaker":"YY - AIBP","startTime":401.68,"endTime":406.45,"body":"stakeholders that we speak with"},{"speaker":"YY - AIBP","startTime":406.45,"endTime":411.43,"body":"in Southeast Asia mentioned that"},{"speaker":"YY - AIBP","startTime":406.45,"endTime":411.43,"body":"in order to get MSME to change"},{"speaker":"YY - AIBP","startTime":411.43,"endTime":415.3,"body":"their habits, it is not very"},{"speaker":"YY - AIBP","startTime":411.43,"endTime":415.3,"body":"easy to do so. And then when we"},{"speaker":"YY - AIBP","startTime":415.3,"endTime":418.75,"body":"talk about ESG, you know, when"},{"speaker":"YY - AIBP","startTime":415.3,"endTime":418.75,"body":"the bread and butter issues are"},{"speaker":"YY - AIBP","startTime":418.75,"endTime":423.04,"body":"on the table, ESG may not be of"},{"speaker":"YY - AIBP","startTime":418.75,"endTime":423.04,"body":"a high priority to them, how do"},{"speaker":"YY - AIBP","startTime":423.04,"endTime":427.81,"body":"you then communicate what PayNet"},{"speaker":"YY - AIBP","startTime":423.04,"endTime":427.81,"body":"is looking to do with your"},{"speaker":"YY - AIBP","startTime":427.81,"endTime":433.18,"body":"strategy and ESG, and align it"},{"speaker":"YY - AIBP","startTime":427.81,"endTime":433.18,"body":"to maybe the MSME segment"},{"speaker":"YY - AIBP","startTime":433.24,"endTime":433.66,"body":"better?"},{"speaker":"Azleena - PayNet","startTime":433.93,"endTime":435.88,"body":"One of the"},{"speaker":"Azleena - PayNet","startTime":433.93,"endTime":435.88,"body":"common things about"},{"speaker":"Azleena - PayNet","startTime":436.78,"endTime":439.09,"body":"understanding MSMEs and SMEs is"},{"speaker":"Azleena - PayNet","startTime":436.78,"endTime":439.09,"body":"that we are not looking at it"},{"speaker":"Azleena - PayNet","startTime":439.09,"endTime":442.93,"body":"from their lens, right. So"},{"speaker":"Azleena - PayNet","startTime":439.09,"endTime":442.93,"body":"understanding what are their"},{"speaker":"Azleena - PayNet","startTime":445.87,"endTime":449.98,"body":"problems and their pain points"},{"speaker":"Azleena - PayNet","startTime":445.87,"endTime":449.98,"body":"is actually the most important"},{"speaker":"Azleena - PayNet","startTime":449.98,"endTime":456.22,"body":"aspect. And from there, you need"},{"speaker":"Azleena - PayNet","startTime":449.98,"endTime":456.22,"body":"to see how ESG can actually help"},{"speaker":"Azleena - PayNet","startTime":457.06,"endTime":461.29,"body":"uplift them as a as a total"},{"speaker":"Azleena - PayNet","startTime":457.06,"endTime":461.29,"body":"community. Now, a case in point"},{"speaker":"Azleena - PayNet","startTime":461.29,"endTime":466.21,"body":"is actually, you know, certain"},{"speaker":"Azleena - PayNet","startTime":461.29,"endTime":466.21,"body":"habits where they're not getting"},{"speaker":"Azleena - PayNet","startTime":466.21,"endTime":470.47,"body":"credit, right, and having the"},{"speaker":"Azleena - PayNet","startTime":466.21,"endTime":470.47,"body":"right discipline to actually"},{"speaker":"Azleena - PayNet","startTime":470.47,"endTime":474.97,"body":"ensure that, you know, when it"},{"speaker":"Azleena - PayNet","startTime":470.47,"endTime":474.97,"body":"comes to credit worthiness, they"},{"speaker":"Azleena - PayNet","startTime":474.97,"endTime":480.13,"body":"are able to, you know, display"},{"speaker":"Azleena - PayNet","startTime":474.97,"endTime":480.13,"body":"sufficient information,"},{"speaker":"Azleena - PayNet","startTime":480.13,"endTime":483.88,"body":"sufficient track record. And by"},{"speaker":"Azleena - PayNet","startTime":480.13,"endTime":483.88,"body":"doing that, the benefit of that"},{"speaker":"Azleena - PayNet","startTime":483.88,"endTime":486.43,"body":"is actually to get credit. So"},{"speaker":"Azleena - PayNet","startTime":483.88,"endTime":486.43,"body":"when you educate them to do"},{"speaker":"Azleena - PayNet","startTime":486.43,"endTime":490.6,"body":"that, then they will become more"},{"speaker":"Azleena - PayNet","startTime":486.43,"endTime":490.6,"body":"inclined to want to do that. The"},{"speaker":"Azleena - PayNet","startTime":490.6,"endTime":493.96,"body":"second aspect of it is actually"},{"speaker":"Azleena - PayNet","startTime":490.6,"endTime":493.96,"body":"to make sure that when they"},{"speaker":"Azleena - PayNet","startTime":493.96,"endTime":496.42,"body":"provide the information, it has"},{"speaker":"Azleena - PayNet","startTime":493.96,"endTime":496.42,"body":"to be as seamless and as"},{"speaker":"Azleena - PayNet","startTime":496.42,"endTime":498.82,"body":"painless as possible. It"},{"speaker":"Azleena - PayNet","startTime":496.42,"endTime":498.82,"body":"doesn't, it doesn't result in"},{"speaker":"Azleena - PayNet","startTime":498.82,"endTime":503.08,"body":"additional headcount, additional"},{"speaker":"Azleena - PayNet","startTime":498.82,"endTime":503.08,"body":"work or additional resource. So"},{"speaker":"Azleena - PayNet","startTime":503.08,"endTime":506.17,"body":"automating is actually quite"},{"speaker":"Azleena - PayNet","startTime":503.08,"endTime":506.17,"body":"key, which is where technology"},{"speaker":"Azleena - PayNet","startTime":506.17,"endTime":509.11,"body":"will come into play. And it"},{"speaker":"Azleena - PayNet","startTime":506.17,"endTime":509.11,"body":"becomes very important for us to"},{"speaker":"Azleena - PayNet","startTime":509.11,"endTime":512.65,"body":"actually innovate in such a way"},{"speaker":"Azleena - PayNet","startTime":509.11,"endTime":512.65,"body":"that you can actually fetch the"},{"speaker":"Azleena - PayNet","startTime":512.74,"endTime":515.71,"body":"technology for them and for is"},{"speaker":"Azleena - PayNet","startTime":512.74,"endTime":515.71,"body":"only for them to give consent."},{"speaker":"Azleena - PayNet","startTime":516.13,"endTime":518.47,"body":"Right. So and they are"},{"speaker":"Azleena - PayNet","startTime":516.13,"endTime":518.47,"body":"technologies, and they are"},{"speaker":"Azleena - PayNet","startTime":518.47,"endTime":521.68,"body":"fintechs that we are working"},{"speaker":"Azleena - PayNet","startTime":518.47,"endTime":521.68,"body":"with, that actually has the"},{"speaker":"Azleena - PayNet","startTime":521.68,"endTime":525.31,"body":"ability and all that's needed is"},{"speaker":"Azleena - PayNet","startTime":521.68,"endTime":525.31,"body":"your consent, and for them to"},{"speaker":"Azleena - PayNet","startTime":525.34,"endTime":528.73,"body":"populate and having in such a"},{"speaker":"Azleena - PayNet","startTime":525.34,"endTime":528.73,"body":"way in such a manner that is"},{"speaker":"Azleena - PayNet","startTime":528.73,"endTime":534.07,"body":"acceptable to banks. So hence,"},{"speaker":"Azleena - PayNet","startTime":528.73,"endTime":534.07,"body":"how we sort of, you know,"},{"speaker":"Azleena - PayNet","startTime":534.16,"endTime":540.07,"body":"pinpoints problems of MSMEs and"},{"speaker":"Azleena - PayNet","startTime":534.16,"endTime":540.07,"body":"SMEs via technology, and using"},{"speaker":"Azleena - PayNet","startTime":540.13,"endTime":542.59,"body":"ESG as the compass. Yep."},{"speaker":"YY - AIBP","startTime":543.35,"endTime":545.96,"body":"Thank you very much"},{"speaker":"YY - AIBP","startTime":543.35,"endTime":545.96,"body":"for that. Well, I like what"},{"speaker":"YY - AIBP","startTime":545.96,"endTime":549.47,"body":"you've mentioned about using"},{"speaker":"YY - AIBP","startTime":545.96,"endTime":549.47,"body":"innovation, right, and to kind"},{"speaker":"YY - AIBP","startTime":549.47,"endTime":554.45,"body":"of convince the MSME that with"},{"speaker":"YY - AIBP","startTime":549.47,"endTime":554.45,"body":"by applying all of this new"},{"speaker":"YY - AIBP","startTime":554.45,"endTime":557.84,"body":"innovation technology, you're"},{"speaker":"YY - AIBP","startTime":554.45,"endTime":557.84,"body":"able to establish a credit"},{"speaker":"YY - AIBP","startTime":557.84,"endTime":561.98,"body":"history and then you can get"},{"speaker":"YY - AIBP","startTime":557.84,"endTime":561.98,"body":"loans that can help you grow"},{"speaker":"YY - AIBP","startTime":561.98,"endTime":565.67,"body":"your business. So applying it to"},{"speaker":"YY - AIBP","startTime":561.98,"endTime":565.67,"body":"their pain points. One of the"},{"speaker":"YY - AIBP","startTime":565.67,"endTime":570.26,"body":"things that you mentioned was"},{"speaker":"YY - AIBP","startTime":565.67,"endTime":570.26,"body":"about how to make it easy for"},{"speaker":"YY - AIBP","startTime":570.26,"endTime":574.55,"body":"the users to actually adopt"},{"speaker":"YY - AIBP","startTime":570.26,"endTime":574.55,"body":"innovation and technology right"},{"speaker":"YY - AIBP","startTime":574.91,"endTime":578.99,"body":"for yourself. I think one of the"},{"speaker":"YY - AIBP","startTime":574.91,"endTime":578.99,"body":"interesting ways that we see"},{"speaker":"YY - AIBP","startTime":578.99,"endTime":583.49,"body":"pain that has grown as from you"},{"speaker":"YY - AIBP","startTime":578.99,"endTime":583.49,"body":"know, ATM cards to now do it now"},{"speaker":"YY - AIBP","startTime":583.49,"endTime":587.6,"body":"QR payments, right? In terms of"},{"speaker":"YY - AIBP","startTime":583.49,"endTime":587.6,"body":"innovation, how do you balance"},{"speaker":"YY - AIBP","startTime":587.78,"endTime":591.77,"body":"maintaining stability,"},{"speaker":"YY - AIBP","startTime":587.78,"endTime":591.77,"body":"reliability of a national"},{"speaker":"YY - AIBP","startTime":591.89,"endTime":596.33,"body":"payments network, while also be"},{"speaker":"YY - AIBP","startTime":591.89,"endTime":596.33,"body":"up to date with new and cutting"},{"speaker":"YY - AIBP","startTime":596.36,"endTime":600.77,"body":"edge technology developments in"},{"speaker":"YY - AIBP","startTime":596.36,"endTime":600.77,"body":"this payments, (at the) national"},{"speaker":"YY - AIBP","startTime":600.77,"endTime":601.61,"body":"payment space?"},{"speaker":"Azleena - PayNet","startTime":602.2,"endTime":606.94,"body":"So how we"},{"speaker":"Azleena - PayNet","startTime":602.2,"endTime":606.94,"body":"approach innovation is actually"},{"speaker":"Azleena - PayNet","startTime":606.94,"endTime":610.51,"body":"to have that common"},{"speaker":"Azleena - PayNet","startTime":606.94,"endTime":610.51,"body":"understanding with everyone. We"},{"speaker":"Azleena - PayNet","startTime":610.51,"endTime":612.88,"body":"actually approach it two ways."},{"speaker":"Azleena - PayNet","startTime":610.51,"endTime":612.88,"body":"One is to have a common"},{"speaker":"Azleena - PayNet","startTime":612.91,"endTime":616.18,"body":"understanding with everyone,"},{"speaker":"Azleena - PayNet","startTime":612.91,"endTime":616.18,"body":"that there's actually a pain"},{"speaker":"Azleena - PayNet","startTime":616.18,"endTime":619.66,"body":"point that's waiting to be"},{"speaker":"Azleena - PayNet","startTime":616.18,"endTime":619.66,"body":"solved. And we have everybody's"},{"speaker":"Azleena - PayNet","startTime":619.66,"endTime":623.26,"body":"consensus that yes, it needs to"},{"speaker":"Azleena - PayNet","startTime":619.66,"endTime":623.26,"body":"be solved. And it needs to be"},{"speaker":"Azleena - PayNet","startTime":623.26,"endTime":626.59,"body":"solved urgently. And on a"},{"speaker":"Azleena - PayNet","startTime":623.26,"endTime":626.59,"body":"concerted manner, we will"},{"speaker":"Azleena - PayNet","startTime":626.59,"endTime":631.36,"body":"proceed with the innovation,"},{"speaker":"Azleena - PayNet","startTime":626.59,"endTime":631.36,"body":"right? So, for instance, when we"},{"speaker":"Azleena - PayNet","startTime":631.36,"endTime":638.62,"body":"do fraud, and mule, right, mule"},{"speaker":"Azleena - PayNet","startTime":631.36,"endTime":638.62,"body":"databases, so the urgency in"},{"speaker":"Azleena - PayNet","startTime":638.65,"endTime":642.88,"body":"establishing a common database"},{"speaker":"Azleena - PayNet","startTime":638.65,"endTime":642.88,"body":"for mule accounts is actually"},{"speaker":"Azleena - PayNet","startTime":642.88,"endTime":646.93,"body":"there. And therefore, you know,"},{"speaker":"Azleena - PayNet","startTime":642.88,"endTime":646.93,"body":"we kind of innovated by coming"},{"speaker":"Azleena - PayNet","startTime":646.93,"endTime":651.22,"body":"up with the industry for portal"},{"speaker":"Azleena - PayNet","startTime":646.93,"endTime":651.22,"body":"where everybody can access and"},{"speaker":"Azleena - PayNet","startTime":651.22,"endTime":655.9,"body":"actually, you know, detect mules"},{"speaker":"Azleena - PayNet","startTime":651.22,"endTime":655.9,"body":"right? Now, that's one way"},{"speaker":"Azleena - PayNet","startTime":655.9,"endTime":658.51,"body":"there's actually a collaborative"},{"speaker":"Azleena - PayNet","startTime":655.9,"endTime":658.51,"body":"approach to innovation. The"},{"speaker":"Azleena - PayNet","startTime":658.51,"endTime":662.11,"body":"other one is actually when you"},{"speaker":"Azleena - PayNet","startTime":658.51,"endTime":662.11,"body":"want to go on, you know,"},{"speaker":"Azleena - PayNet","startTime":662.11,"endTime":664.84,"body":"moonshot VCs. And as you"},{"speaker":"Azleena - PayNet","startTime":662.11,"endTime":664.84,"body":"correctly pointed out, DuitNow"},{"speaker":"Azleena - PayNet","startTime":664.84,"endTime":669.91,"body":"QR is actually one of it. Right?"},{"speaker":"Azleena - PayNet","startTime":664.84,"endTime":669.91,"body":"From that point of view, where"},{"speaker":"Azleena - PayNet","startTime":669.91,"endTime":673.84,"body":"we were coming from is that we"},{"speaker":"Azleena - PayNet","startTime":669.91,"endTime":673.84,"body":"were asking the industry at that"},{"speaker":"Azleena - PayNet","startTime":673.84,"endTime":678.7,"body":"point in time, it was before my"},{"speaker":"Azleena - PayNet","startTime":673.84,"endTime":678.7,"body":"time when I joined PayNet. So it"},{"speaker":"Azleena - PayNet","startTime":678.7,"endTime":684.94,"body":"was at a point of time where the"},{"speaker":"Azleena - PayNet","startTime":678.7,"endTime":684.94,"body":"central bank is seeing the lack"},{"speaker":"Azleena - PayNet","startTime":684.94,"endTime":691.12,"body":"of involvement of MSMEs and SMEs"},{"speaker":"Azleena - PayNet","startTime":684.94,"endTime":691.12,"body":"in digital payments. And one of"},{"speaker":"Azleena - PayNet","startTime":691.12,"endTime":695.68,"body":"the key pain points, there was"},{"speaker":"Azleena - PayNet","startTime":691.12,"endTime":695.68,"body":"actually the costs of merchant"},{"speaker":"Azleena - PayNet","startTime":695.68,"endTime":699.31,"body":"acquiring, meaning card"},{"speaker":"Azleena - PayNet","startTime":695.68,"endTime":699.31,"body":"payments. Right. So they wanted"},{"speaker":"Azleena - PayNet","startTime":699.31,"endTime":704.47,"body":"to find a low cost, no frills,"},{"speaker":"Azleena - PayNet","startTime":699.31,"endTime":704.47,"body":"you know, machine free solution,"},{"speaker":"Azleena - PayNet","startTime":704.92,"endTime":709.06,"body":"which enables these people to"},{"speaker":"Azleena - PayNet","startTime":704.92,"endTime":709.06,"body":"use digital payments in a safe,"},{"speaker":"Azleena - PayNet","startTime":709.33,"endTime":714.31,"body":"reliable, and affordable way."},{"speaker":"Azleena - PayNet","startTime":709.33,"endTime":714.31,"body":"Yeah. Hence, you know, when we"},{"speaker":"Azleena - PayNet","startTime":714.73,"endTime":718.33,"body":"kind of like, syndicated with"},{"speaker":"Azleena - PayNet","startTime":714.73,"endTime":718.33,"body":"the industry. The bigger picture"},{"speaker":"Azleena - PayNet","startTime":718.33,"endTime":722.05,"body":"is actually painted. And they"},{"speaker":"Azleena - PayNet","startTime":718.33,"endTime":722.05,"body":"say that, yes, there is this QR"},{"speaker":"Azleena - PayNet","startTime":722.08,"endTime":725.5,"body":"technology from China that we"},{"speaker":"Azleena - PayNet","startTime":722.08,"endTime":725.5,"body":"see that's proliferating, and"},{"speaker":"Azleena - PayNet","startTime":725.5,"endTime":728.56,"body":"how about giving it a try? So"},{"speaker":"Azleena - PayNet","startTime":725.5,"endTime":728.56,"body":"which is where we started with"},{"speaker":"Azleena - PayNet","startTime":728.56,"endTime":734.08,"body":"the gradual and free support,"},{"speaker":"Azleena - PayNet","startTime":728.56,"endTime":734.08,"body":"not rushed, did a POC. It did"},{"speaker":"Azleena - PayNet","startTime":734.2,"endTime":736.84,"body":"well, and then we scaled it,"},{"speaker":"Azleena - PayNet","startTime":734.2,"endTime":736.84,"body":"right? But then we do an"},{"speaker":"Azleena - PayNet","startTime":736.84,"endTime":739.6,"body":"iterative approach as well."},{"speaker":"Azleena - PayNet","startTime":736.84,"endTime":739.6,"body":"Because right now, we are still"},{"speaker":"Azleena - PayNet","startTime":739.6,"endTime":743.8,"body":"continuously solving the issues"},{"speaker":"Azleena - PayNet","startTime":739.6,"endTime":743.8,"body":"of, you know, latency,"},{"speaker":"Azleena - PayNet","startTime":743.83,"endTime":747.52,"body":"connectivity. And we are also,"},{"speaker":"Azleena - PayNet","startTime":743.83,"endTime":747.52,"body":"you know, going through the"},{"speaker":"Azleena - PayNet","startTime":747.55,"endTime":751.57,"body":"phases where the merchants are"},{"speaker":"Azleena - PayNet","startTime":747.55,"endTime":751.57,"body":"saying that, Oh, I need an"},{"speaker":"Azleena - PayNet","startTime":751.57,"endTime":754.72,"body":"integrated statement. And we"},{"speaker":"Azleena - PayNet","startTime":751.57,"endTime":754.72,"body":"doing all these value added"},{"speaker":"Azleena - PayNet","startTime":754.72,"endTime":759.73,"body":"services as we go along. So,"},{"speaker":"Azleena - PayNet","startTime":754.72,"endTime":759.73,"body":"yeah, three things. I mean, two"},{"speaker":"Azleena - PayNet","startTime":759.73,"endTime":763.99,"body":"things. One is very clear pain"},{"speaker":"Azleena - PayNet","startTime":759.73,"endTime":763.99,"body":"point, and we just solve it"},{"speaker":"Azleena - PayNet","startTime":763.99,"endTime":766.63,"body":"together. The other one is that"},{"speaker":"Azleena - PayNet","startTime":763.99,"endTime":766.63,"body":"when there is a pain point, and"},{"speaker":"Azleena - PayNet","startTime":766.63,"endTime":770.29,"body":"there's no solution, let's go on"},{"speaker":"Azleena - PayNet","startTime":766.63,"endTime":770.29,"body":"kind of like moonshot basis, via"},{"speaker":"Azleena - PayNet","startTime":770.29,"endTime":771.46,"body":"the QuitNow QR. Yeah."},{"speaker":"YY - AIBP","startTime":772.27,"endTime":775.15,"body":"I like the DuitNow QR"},{"speaker":"YY - AIBP","startTime":772.27,"endTime":775.15,"body":"and the starting point of that,"},{"speaker":"YY - AIBP","startTime":775.15,"endTime":779.98,"body":"right? Is that a roadmap for"},{"speaker":"YY - AIBP","startTime":775.15,"endTime":779.98,"body":"doing now Q maybe percentage of"},{"speaker":"YY - AIBP","startTime":780.46,"endTime":785.86,"body":"payments to be done via digital"},{"speaker":"YY - AIBP","startTime":780.46,"endTime":785.86,"body":"methods? Is that such a goal for"},{"speaker":"YY - AIBP","startTime":785.86,"endTime":786.4,"body":"Malaysia?"},{"speaker":"Azleena - PayNet","startTime":787.05,"endTime":790.26,"body":"Well, the"},{"speaker":"Azleena - PayNet","startTime":787.05,"endTime":790.26,"body":"thing is, our goal is actually"},{"speaker":"Azleena - PayNet","startTime":790.26,"endTime":794.79,"body":"to be as fully cashless as"},{"speaker":"Azleena - PayNet","startTime":790.26,"endTime":794.79,"body":"possible, right? So that's,"},{"speaker":"Azleena - PayNet","startTime":794.79,"endTime":799.83,"body":"that's the end game. But then we"},{"speaker":"Azleena - PayNet","startTime":794.79,"endTime":799.83,"body":"do understand that some cash or"},{"speaker":"Azleena - PayNet","startTime":799.83,"endTime":804.06,"body":"some usage of cheques is"},{"speaker":"Azleena - PayNet","startTime":799.83,"endTime":804.06,"body":"actually inevitable, right. But"},{"speaker":"Azleena - PayNet","startTime":804.06,"endTime":806.4,"body":"then we want to, we want to"},{"speaker":"Azleena - PayNet","startTime":804.06,"endTime":806.4,"body":"stretch the limits, so that it"},{"speaker":"Azleena - PayNet","startTime":806.4,"endTime":811.92,"body":"becomes as proliferated as"},{"speaker":"Azleena - PayNet","startTime":806.4,"endTime":811.92,"body":"possible. But for us, we have,"},{"speaker":"Azleena - PayNet","startTime":812.16,"endTime":816.27,"body":"since you know, kind of like,"},{"speaker":"Azleena - PayNet","startTime":812.16,"endTime":816.27,"body":"reduced it instead of a product"},{"speaker":"Azleena - PayNet","startTime":816.27,"endTime":819.66,"body":"as approach we are going on, you"},{"speaker":"Azleena - PayNet","startTime":816.27,"endTime":819.66,"body":"know, contextualized approach,"},{"speaker":"Azleena - PayNet","startTime":819.69,"endTime":824.31,"body":"meaning. If you're looking at"},{"speaker":"Azleena - PayNet","startTime":819.69,"endTime":824.31,"body":"experience, there's actually"},{"speaker":"Azleena - PayNet","startTime":824.31,"endTime":829.17,"body":"three experiences that we look"},{"speaker":"Azleena - PayNet","startTime":824.31,"endTime":829.17,"body":"at. One is when it comes to"},{"speaker":"Azleena - PayNet","startTime":829.17,"endTime":832.14,"body":"online payments, right? So we"},{"speaker":"Azleena - PayNet","startTime":829.17,"endTime":832.14,"body":"have products for online"},{"speaker":"Azleena - PayNet","startTime":832.14,"endTime":836.82,"body":"payments, like JomPAY and FPX."},{"speaker":"Azleena - PayNet","startTime":832.14,"endTime":836.82,"body":"And we actually have a roadmap"},{"speaker":"Azleena - PayNet","startTime":836.94,"endTime":841.14,"body":"on, you know, how do you want to"},{"speaker":"Azleena - PayNet","startTime":836.94,"endTime":841.14,"body":"serve online customers more"},{"speaker":"Azleena - PayNet","startTime":841.14,"endTime":845.79,"body":"effectively, securely, safely,"},{"speaker":"Azleena - PayNet","startTime":841.14,"endTime":845.79,"body":"and affordably? Right. And we"},{"speaker":"Azleena - PayNet","startTime":845.79,"endTime":849.12,"body":"also have Card-Not-Present (CNP)"},{"speaker":"Azleena - PayNet","startTime":845.79,"endTime":849.12,"body":"now coming on to the online"},{"speaker":"Azleena - PayNet","startTime":849.12,"endTime":852.72,"body":"payments space, right. So the"},{"speaker":"Azleena - PayNet","startTime":849.12,"endTime":852.72,"body":"second part is actually in-store"},{"speaker":"Azleena - PayNet","startTime":852.72,"endTime":856.05,"body":"payments. So there's actually a"},{"speaker":"Azleena - PayNet","startTime":852.72,"endTime":856.05,"body":"combination between DuitNow QR"},{"speaker":"Azleena - PayNet","startTime":856.05,"endTime":860.19,"body":"and card payments. And we do"},{"speaker":"Azleena - PayNet","startTime":856.05,"endTime":860.19,"body":"understand that, you know, QR"},{"speaker":"Azleena - PayNet","startTime":860.19,"endTime":863.73,"body":"payments is not for all, when in"},{"speaker":"Azleena - PayNet","startTime":860.19,"endTime":863.73,"body":"areas where there are no"},{"speaker":"Azleena - PayNet","startTime":863.73,"endTime":866.37,"body":"connectivity or limited"},{"speaker":"Azleena - PayNet","startTime":863.73,"endTime":866.37,"body":"connectivity QR can be a"},{"speaker":"Azleena - PayNet","startTime":866.37,"endTime":869.4,"body":"challenge, POS can be the more"},{"speaker":"Azleena - PayNet","startTime":866.37,"endTime":869.4,"body":"preferred choice. But then"},{"speaker":"Azleena - PayNet","startTime":869.64,"endTime":872.73,"body":"there's always the acquiring"},{"speaker":"Azleena - PayNet","startTime":869.64,"endTime":872.73,"body":"costs and interchange fee to"},{"speaker":"Azleena - PayNet","startTime":872.73,"endTime":876.18,"body":"think about. So we're now"},{"speaker":"Azleena - PayNet","startTime":872.73,"endTime":876.18,"body":"thinking of maybe another"},{"speaker":"Azleena - PayNet","startTime":876.18,"endTime":879.84,"body":"solution that looks into offline"},{"speaker":"Azleena - PayNet","startTime":876.18,"endTime":879.84,"body":"payments, right? Where there is"},{"speaker":"Azleena - PayNet","startTime":879.84,"endTime":884.97,"body":"no connectivity, how do you do"},{"speaker":"Azleena - PayNet","startTime":879.84,"endTime":884.97,"body":"digital payments in an offline"},{"speaker":"Azleena - PayNet","startTime":884.97,"endTime":888.45,"body":"manner, and yet, you know, you"},{"speaker":"Azleena - PayNet","startTime":884.97,"endTime":888.45,"body":"will transfer funds. Now the"},{"speaker":"Azleena - PayNet","startTime":888.45,"endTime":892.29,"body":"third one that we'll look at is"},{"speaker":"Azleena - PayNet","startTime":888.45,"endTime":892.29,"body":"actually in terms of you know,"},{"speaker":"Azleena - PayNet","startTime":892.29,"endTime":897.57,"body":"what are the other things that"},{"speaker":"Azleena - PayNet","startTime":892.29,"endTime":897.57,"body":"will connect people in terms of"},{"speaker":"Azleena - PayNet","startTime":897.57,"endTime":901.86,"body":"value adding or in terms of you"},{"speaker":"Azleena - PayNet","startTime":897.57,"endTime":901.86,"body":"know, enhancing their business"},{"speaker":"Azleena - PayNet","startTime":901.86,"endTime":906.06,"body":"opportunities. This is where"},{"speaker":"Azleena - PayNet","startTime":901.86,"endTime":906.06,"body":"things like, you know, ensuring"},{"speaker":"Azleena - PayNet","startTime":907.02,"endTime":911.34,"body":"transactions are safe and"},{"speaker":"Azleena - PayNet","startTime":907.02,"endTime":911.34,"body":"secure, one click checkout, you"},{"speaker":"Azleena - PayNet","startTime":911.34,"endTime":915.24,"body":"know, making sure that you have"},{"speaker":"Azleena - PayNet","startTime":911.34,"endTime":915.24,"body":"a single sign on and as well as,"},{"speaker":"Azleena - PayNet","startTime":916.62,"endTime":919.26,"body":"you know, open banking and"},{"speaker":"Azleena - PayNet","startTime":916.62,"endTime":919.26,"body":"embedded finance. So, if you"},{"speaker":"Azleena - PayNet","startTime":919.26,"endTime":923.94,"body":"look at this three pronged"},{"speaker":"Azleena - PayNet","startTime":919.26,"endTime":923.94,"body":"strategy, then you will have a"},{"speaker":"Azleena - PayNet","startTime":923.97,"endTime":927.84,"body":"clearer picture that at the end"},{"speaker":"Azleena - PayNet","startTime":923.97,"endTime":927.84,"body":"of the day, the outcome must be"},{"speaker":"Azleena - PayNet","startTime":928.14,"endTime":931.74,"body":"achieving cashless society for"},{"speaker":"Azleena - PayNet","startTime":928.14,"endTime":931.74,"body":"the Malaysian public."},{"speaker":"YY - AIBP","startTime":931.0,"endTime":934.78,"body":"And is that in"},{"speaker":"YY - AIBP","startTime":931.0,"endTime":934.78,"body":"Singapore? I think they are"},{"speaker":"YY - AIBP","startTime":934.78,"endTime":939.16,"body":"phasing out the corporate"},{"speaker":"YY - AIBP","startTime":934.78,"endTime":939.16,"body":"cheques by 2025. Do you see that"},{"speaker":"YY - AIBP","startTime":939.16,"endTime":941.14,"body":"also happening in Malaysia in"},{"speaker":"YY - AIBP","startTime":939.16,"endTime":941.14,"body":"the near term?"},{"speaker":"Azleena - PayNet","startTime":941.0,"endTime":944.27,"body":"I think so."},{"speaker":"Azleena - PayNet","startTime":941.0,"endTime":944.27,"body":"Because the thing is, if you"},{"speaker":"Azleena - PayNet","startTime":944.27,"endTime":947.78,"body":"look at the bigger picture,"},{"speaker":"Azleena - PayNet","startTime":944.27,"endTime":947.78,"body":"there's no goal being set by the"},{"speaker":"Azleena - PayNet","startTime":947.78,"endTime":951.14,"body":"central bank, but there is a"},{"speaker":"Azleena - PayNet","startTime":947.78,"endTime":951.14,"body":"cheque reduction target, yeah,"},{"speaker":"Azleena - PayNet","startTime":951.17,"endTime":956.15,"body":"that they actually set an annual"},{"speaker":"Azleena - PayNet","startTime":951.17,"endTime":956.15,"body":"cheque reduction target. Now,"},{"speaker":"Azleena - PayNet","startTime":956.6,"endTime":961.34,"body":"the banks are actually meeting"},{"speaker":"Azleena - PayNet","startTime":956.6,"endTime":961.34,"body":"that quite admirably. I think"},{"speaker":"Azleena - PayNet","startTime":961.34,"endTime":965.18,"body":"there were one or two years"},{"speaker":"Azleena - PayNet","startTime":961.34,"endTime":965.18,"body":"during the pandemic, where that"},{"speaker":"Azleena - PayNet","startTime":965.18,"endTime":968.84,"body":"was, wasn't so great. But then"},{"speaker":"Azleena - PayNet","startTime":965.18,"endTime":968.84,"body":"overall, we actually did achieve"},{"speaker":"Azleena - PayNet","startTime":968.84,"endTime":972.14,"body":"it, you know, we kind of like"},{"speaker":"Azleena - PayNet","startTime":968.84,"endTime":972.14,"body":"met the requirement. But I"},{"speaker":"Azleena - PayNet","startTime":972.26,"endTime":978.77,"body":"think, moving forward, as we"},{"speaker":"Azleena - PayNet","startTime":972.26,"endTime":978.77,"body":"offer more facilities, more"},{"speaker":"Azleena - PayNet","startTime":979.64,"endTime":984.02,"body":"convenience. And now as we, you"},{"speaker":"Azleena - PayNet","startTime":979.64,"endTime":984.02,"body":"know, attack the market of those"},{"speaker":"Azleena - PayNet","startTime":984.02,"endTime":987.05,"body":"who actually use a lot of"},{"speaker":"Azleena - PayNet","startTime":984.02,"endTime":987.05,"body":"checks, you know, the large"},{"speaker":"Azleena - PayNet","startTime":987.05,"endTime":991.55,"body":"corporates, the government,"},{"speaker":"Azleena - PayNet","startTime":987.05,"endTime":991.55,"body":"eventually you will, you will be"},{"speaker":"Azleena - PayNet","startTime":991.55,"endTime":994.43,"body":"looking at something like what"},{"speaker":"Azleena - PayNet","startTime":991.55,"endTime":994.43,"body":"Singapore is doing, I think"},{"speaker":"Azleena - PayNet","startTime":994.43,"endTime":998.3,"body":"you're now doing e-cheques,"},{"speaker":"Azleena - PayNet","startTime":994.43,"endTime":998.3,"body":"right. So that particular"},{"speaker":"Azleena - PayNet","startTime":998.3,"endTime":1000.34,"body":"product is now being considered."},{"speaker":"Azleena - PayNet","startTime":998.3,"endTime":1000.34,"body":"Yes."},{"speaker":"YY - AIBP","startTime":1001.49,"endTime":1003.11,"body":"I remember also,"},{"speaker":"YY - AIBP","startTime":1001.49,"endTime":1003.11,"body":"during the conference, you"},{"speaker":"YY - AIBP","startTime":1003.11,"endTime":1006.68,"body":"talked a little bit about the"},{"speaker":"YY - AIBP","startTime":1003.11,"endTime":1006.68,"body":"digital identity. I like to dive"},{"speaker":"YY - AIBP","startTime":1006.68,"endTime":1011.3,"body":"a bit into that, because I think"},{"speaker":"YY - AIBP","startTime":1006.68,"endTime":1011.3,"body":"that is the foundation behind"},{"speaker":"YY - AIBP","startTime":1011.3,"endTime":1014.06,"body":"really facilitating more digital"},{"speaker":"YY - AIBP","startTime":1011.3,"endTime":1014.06,"body":"payments."},{"speaker":"Azleena - PayNet","startTime":1014.0,"endTime":1017.129,"body":"Yeah. Yeah. So"},{"speaker":"Azleena - PayNet","startTime":1014.0,"endTime":1017.129,"body":"that's the thing, I mean, I"},{"speaker":"Azleena - PayNet","startTime":1017.204,"endTime":1021.526,"body":"would differentiate digital"},{"speaker":"Azleena - PayNet","startTime":1017.204,"endTime":1021.526,"body":"identity with national digital"},{"speaker":"YY - AIBP","startTime":1017.78,"endTime":1137.99,"body":"I like what you've"},{"speaker":"YY - AIBP","startTime":1017.78,"endTime":1137.99,"body":"mentioned, seamless digital"},{"speaker":"YY - AIBP","startTime":1021.6,"endTime":1026.145,"body":"identity, right? Because I mean,"},{"speaker":"YY - AIBP","startTime":1021.6,"endTime":1026.145,"body":"as you know, I explore other"},{"speaker":"YY - AIBP","startTime":1026.22,"endTime":1030.989,"body":"countries and I look at at, you"},{"speaker":"YY - AIBP","startTime":1026.22,"endTime":1030.989,"body":"know, what are the developments,"},{"speaker":"YY - AIBP","startTime":1031.063,"endTime":1035.609,"body":"there are actually many ways of"},{"speaker":"YY - AIBP","startTime":1031.063,"endTime":1035.609,"body":"approaching digital identity."},{"speaker":"YY - AIBP","startTime":1035.683,"endTime":1040.378,"body":"Some actually do have national"},{"speaker":"YY - AIBP","startTime":1035.683,"endTime":1040.378,"body":"digital identity like Singapore,"},{"speaker":"YY - AIBP","startTime":1040.452,"endTime":1045.072,"body":"and, you know, India, you know."},{"speaker":"YY - AIBP","startTime":1040.452,"endTime":1045.072,"body":"So but the thing is, there are"},{"speaker":"YY - AIBP","startTime":1045.147,"endTime":1049.543,"body":"certain countries that actually"},{"speaker":"YY - AIBP","startTime":1045.147,"endTime":1049.543,"body":"have it on privately-owned,"},{"speaker":"YY - AIBP","startTime":1049.618,"endTime":1054.014,"body":"privately-driven manner. Now,"},{"speaker":"YY - AIBP","startTime":1049.618,"endTime":1054.014,"body":"but I think it's one thing is"},{"speaker":"YY - AIBP","startTime":1054.089,"endTime":1058.187,"body":"for sure, there is actually a"},{"speaker":"YY - AIBP","startTime":1054.089,"endTime":1058.187,"body":"need to have some kind of"},{"speaker":"YY - AIBP","startTime":1058.261,"endTime":1062.434,"body":"security over \"I am who I am\""},{"speaker":"YY - AIBP","startTime":1058.261,"endTime":1062.434,"body":"online, right. And that is"},{"speaker":"YY - AIBP","startTime":1062.509,"endTime":1066.756,"body":"actually the catalyst for"},{"speaker":"YY - AIBP","startTime":1062.509,"endTime":1066.756,"body":"seamless payment experience and"},{"speaker":"YY - AIBP","startTime":1066.831,"endTime":1070.854,"body":"a seamless experience right"},{"speaker":"YY - AIBP","startTime":1066.831,"endTime":1070.854,"body":"throughout. Now, for me, a"},{"speaker":"YY - AIBP","startTime":1070.929,"endTime":1075.325,"body":"digital identity is needed,"},{"speaker":"YY - AIBP","startTime":1070.929,"endTime":1075.325,"body":"because of the fact that if you"},{"speaker":"YY - AIBP","startTime":1075.4,"endTime":1079.945,"body":"put customer in the middle, and"},{"speaker":"YY - AIBP","startTime":1075.4,"endTime":1079.945,"body":"you're looking at it from his"},{"speaker":"YY - AIBP","startTime":1080.02,"endTime":1084.789,"body":"lens, it's not funny for him to"},{"speaker":"YY - AIBP","startTime":1080.02,"endTime":1084.789,"body":"keep on signing on over and over"},{"speaker":"YY - AIBP","startTime":1084.863,"endTime":1089.409,"body":"again, authenticating himself,"},{"speaker":"YY - AIBP","startTime":1084.863,"endTime":1089.409,"body":"going through eKYC, especially"},{"speaker":"YY - AIBP","startTime":1089.483,"endTime":1094.029,"body":"for you know, the same sector,"},{"speaker":"YY - AIBP","startTime":1089.483,"endTime":1094.029,"body":"which is financial services or"},{"speaker":"YY - AIBP","startTime":1094.103,"endTime":1098.947,"body":"banking, right. So also for, you"},{"speaker":"YY - AIBP","startTime":1094.103,"endTime":1098.947,"body":"know, other sectors, like if you"},{"speaker":"YY - AIBP","startTime":1099.021,"endTime":1103.566,"body":"want to go to another hospital,"},{"speaker":"YY - AIBP","startTime":1099.021,"endTime":1103.566,"body":"you got to sign on again, you"},{"speaker":"YY - AIBP","startTime":1103.641,"endTime":1108.335,"body":"know, and if you want to avail"},{"speaker":"YY - AIBP","startTime":1103.641,"endTime":1108.335,"body":"yourself to other services, like"},{"speaker":"YY - AIBP","startTime":1108.41,"endTime":1112.881,"body":"education again. So it only"},{"speaker":"YY - AIBP","startTime":1108.41,"endTime":1112.881,"body":"makes sense for you to have this"},{"speaker":"YY - AIBP","startTime":1112.955,"endTime":1117.501,"body":"ID system where you can actually"},{"speaker":"YY - AIBP","startTime":1112.955,"endTime":1117.501,"body":"leverage on that and all the"},{"speaker":"YY - AIBP","startTime":1117.575,"endTime":1121.823,"body":"information that you need to"},{"speaker":"YY - AIBP","startTime":1117.575,"endTime":1121.823,"body":"store and expose is actually"},{"speaker":"YY - AIBP","startTime":1121.897,"endTime":1126.368,"body":"available at your request at"},{"speaker":"YY - AIBP","startTime":1121.897,"endTime":1126.368,"body":"your control. Right. So I think"},{"speaker":"YY - AIBP","startTime":1126.443,"endTime":1130.913,"body":"you must be able to actually"},{"speaker":"YY - AIBP","startTime":1126.443,"endTime":1130.913,"body":"achieve that particular outcome"},{"speaker":"YY - AIBP","startTime":1130.988,"endTime":1135.086,"body":"in order to make, you know,"},{"speaker":"YY - AIBP","startTime":1130.988,"endTime":1135.086,"body":"seamless digital experience"},{"speaker":"YY - AIBP","startTime":1135.161,"endTime":1136.13,"body":"happen. Yeah."},{"speaker":"YY - AIBP","startTime":1137.99,"endTime":1142.13,"body":"experience. And I think on the"},{"speaker":"YY - AIBP","startTime":1137.99,"endTime":1142.13,"body":"back end, there's going to be"},{"speaker":"YY - AIBP","startTime":1142.28,"endTime":1146.66,"body":"many projects that kind of link"},{"speaker":"YY - AIBP","startTime":1142.28,"endTime":1146.66,"body":"everything together to create an"},{"speaker":"YY - AIBP","startTime":1146.69,"endTime":1151.16,"body":"entire ecosystem. How do you see"},{"speaker":"YY - AIBP","startTime":1146.69,"endTime":1151.16,"body":"this players collaborating"},{"speaker":"YY - AIBP","startTime":1151.61,"endTime":1154.28,"body":"together? So when we talk about"},{"speaker":"YY - AIBP","startTime":1151.61,"endTime":1154.28,"body":"just now, you mentioned the open"},{"speaker":"YY - AIBP","startTime":1154.28,"endTime":1156.98,"body":"banking, you talked about, like,"},{"speaker":"YY - AIBP","startTime":1154.28,"endTime":1156.98,"body":"say healthcare, but I think even"},{"speaker":"YY - AIBP","startTime":1156.98,"endTime":1160.07,"body":"in the payment space, you have"},{"speaker":"YY - AIBP","startTime":1156.98,"endTime":1160.07,"body":"digital banks, fintechs,"},{"speaker":"YY - AIBP","startTime":1160.1,"endTime":1164.81,"body":"traditional banks, in order to"},{"speaker":"YY - AIBP","startTime":1160.1,"endTime":1164.81,"body":"facilitate the entire eKYC of"},{"speaker":"YY - AIBP","startTime":1164.81,"endTime":1168.14,"body":"what you've mentioned just now,"},{"speaker":"YY - AIBP","startTime":1164.81,"endTime":1168.14,"body":"the mule accounts, that takes"},{"speaker":"YY - AIBP","startTime":1168.32,"endTime":1171.77,"body":"collaboration on a wide scale,"},{"speaker":"YY - AIBP","startTime":1168.32,"endTime":1171.77,"body":"how do you facilitate that?"},{"speaker":"Azleena - PayNet","startTime":1172.32,"endTime":1175.44,"body":"So here's the"},{"speaker":"Azleena - PayNet","startTime":1172.32,"endTime":1175.44,"body":"thing, the very first"},{"speaker":"Azleena - PayNet","startTime":1175.68,"endTime":1180.0,"body":"fundamental aspect in"},{"speaker":"Azleena - PayNet","startTime":1175.68,"endTime":1180.0,"body":"collaborating and ensuring that"},{"speaker":"Azleena - PayNet","startTime":1180.0,"endTime":1185.82,"body":"becomes a reality is number one,"},{"speaker":"Azleena - PayNet","startTime":1180.0,"endTime":1185.82,"body":"don't compete when you don't"},{"speaker":"Azleena - PayNet","startTime":1185.82,"endTime":1190.32,"body":"have to, right, and don't"},{"speaker":"Azleena - PayNet","startTime":1185.82,"endTime":1190.32,"body":"compete over areas that doesn't"},{"speaker":"Azleena - PayNet","startTime":1190.32,"endTime":1195.15,"body":"really make sense. Right. So for"},{"speaker":"Azleena - PayNet","startTime":1190.32,"endTime":1195.15,"body":"me, one area that doesn't make"},{"speaker":"Azleena - PayNet","startTime":1195.15,"endTime":1200.28,"body":"sense is actually customer"},{"speaker":"Azleena - PayNet","startTime":1195.15,"endTime":1200.28,"body":"information. Right? So have the"},{"speaker":"Azleena - PayNet","startTime":1201.09,"endTime":1206.31,"body":"understanding that customer data"},{"speaker":"Azleena - PayNet","startTime":1201.09,"endTime":1206.31,"body":"belongs to the customer, and the"},{"speaker":"Azleena - PayNet","startTime":1206.31,"endTime":1209.82,"body":"customer actually has the right"},{"speaker":"Azleena - PayNet","startTime":1206.31,"endTime":1209.82,"body":"to dictate whether or not to"},{"speaker":"Azleena - PayNet","startTime":1209.82,"endTime":1213.33,"body":"share. That's the first"},{"speaker":"Azleena - PayNet","startTime":1209.82,"endTime":1213.33,"body":"fundamental starting point. And"},{"speaker":"Azleena - PayNet","startTime":1213.33,"endTime":1217.08,"body":"that's the that's the starting"},{"speaker":"Azleena - PayNet","startTime":1213.33,"endTime":1217.08,"body":"block. It's a non starter if a"},{"speaker":"Azleena - PayNet","startTime":1217.08,"endTime":1221.22,"body":"provider, anyone for that matter"},{"speaker":"Azleena - PayNet","startTime":1217.08,"endTime":1221.22,"body":"says that no, is your"},{"speaker":"Azleena - PayNet","startTime":1221.22,"endTime":1224.85,"body":"information, but it belongs to"},{"speaker":"Azleena - PayNet","startTime":1221.22,"endTime":1224.85,"body":"me. Yeah, so that doesn't really"},{"speaker":"Azleena - PayNet","startTime":1224.85,"endTime":1228.0,"body":"make sense. That's the"},{"speaker":"Azleena - PayNet","startTime":1224.85,"endTime":1228.0,"body":"fundamental key principle. The"},{"speaker":"Azleena - PayNet","startTime":1228.0,"endTime":1232.74,"body":"second one is that to have a"},{"speaker":"Azleena - PayNet","startTime":1228.0,"endTime":1232.74,"body":"good self realization and self"},{"speaker":"Azleena - PayNet","startTime":1232.95,"endTime":1239.16,"body":"actualization, that what are you"},{"speaker":"Azleena - PayNet","startTime":1232.95,"endTime":1239.16,"body":"good at? What are you not good"},{"speaker":"Azleena - PayNet","startTime":1239.16,"endTime":1245.25,"body":"at? What should you be good at?"},{"speaker":"Azleena - PayNet","startTime":1239.16,"endTime":1245.25,"body":"Right? So, in order to do that,"},{"speaker":"Azleena - PayNet","startTime":1245.25,"endTime":1247.8,"body":"you need to be able to"},{"speaker":"Azleena - PayNet","startTime":1245.25,"endTime":1247.8,"body":"understand who your customers"},{"speaker":"Azleena - PayNet","startTime":1247.8,"endTime":1253.26,"body":"are, now, and in the future,"},{"speaker":"Azleena - PayNet","startTime":1247.8,"endTime":1253.26,"body":"right? And how do you want to"},{"speaker":"Azleena - PayNet","startTime":1253.26,"endTime":1257.31,"body":"address or how do and serve that"},{"speaker":"Azleena - PayNet","startTime":1253.26,"endTime":1257.31,"body":"customer? Now, so again, if you"},{"speaker":"Azleena - PayNet","startTime":1257.31,"endTime":1260.34,"body":"have that customer centered"},{"speaker":"Azleena - PayNet","startTime":1257.31,"endTime":1260.34,"body":"approach, you will then"},{"speaker":"Azleena - PayNet","startTime":1260.34,"endTime":1265.65,"body":"immediately know that there are"},{"speaker":"Azleena - PayNet","startTime":1260.34,"endTime":1265.65,"body":"not a plethora of, in fact, you"},{"speaker":"Azleena - PayNet","startTime":1265.65,"endTime":1268.38,"body":"cannot be the full service"},{"speaker":"Azleena - PayNet","startTime":1265.65,"endTime":1268.38,"body":"provider for anything and"},{"speaker":"Azleena - PayNet","startTime":1268.38,"endTime":1271.47,"body":"everything for the customer that"},{"speaker":"Azleena - PayNet","startTime":1268.38,"endTime":1271.47,"body":"you want to serve. Right? So in"},{"speaker":"Azleena - PayNet","startTime":1271.47,"endTime":1274.38,"body":"that sense, you need to be able"},{"speaker":"Azleena - PayNet","startTime":1271.47,"endTime":1274.38,"body":"to take a cold hard look at"},{"speaker":"Azleena - PayNet","startTime":1274.38,"endTime":1278.49,"body":"yourself that, you know, in"},{"speaker":"Azleena - PayNet","startTime":1274.38,"endTime":1278.49,"body":"areas where you don't really do"},{"speaker":"Azleena - PayNet","startTime":1278.49,"endTime":1282.81,"body":"well. That's where you're gonna"},{"speaker":"Azleena - PayNet","startTime":1278.49,"endTime":1282.81,"body":"need to collaborate. Right. And"},{"speaker":"Azleena - PayNet","startTime":1282.81,"endTime":1286.62,"body":"in countries where that happens,"},{"speaker":"Azleena - PayNet","startTime":1282.81,"endTime":1286.62,"body":"we see a very thriving"},{"speaker":"Azleena - PayNet","startTime":1286.62,"endTime":1290.94,"body":"innovative banking and financial"},{"speaker":"Azleena - PayNet","startTime":1286.62,"endTime":1290.94,"body":"services. Case in point is"},{"speaker":"Azleena - PayNet","startTime":1290.94,"endTime":1296.1,"body":"India. I was back from from the"},{"speaker":"Azleena - PayNet","startTime":1290.94,"endTime":1296.1,"body":"G 20. meeting that I was quite"},{"speaker":"Azleena - PayNet","startTime":1296.1,"endTime":1300.12,"body":"impressed by how the banks are"},{"speaker":"Azleena - PayNet","startTime":1296.1,"endTime":1300.12,"body":"organizing themselves versus the"},{"speaker":"Azleena - PayNet","startTime":1300.12,"endTime":1304.86,"body":"fintech. I don't see any"},{"speaker":"Azleena - PayNet","startTime":1300.12,"endTime":1304.86,"body":"friction at all. Because the"},{"speaker":"Azleena - PayNet","startTime":1304.86,"endTime":1307.89,"body":"thing is, the banks know what"},{"speaker":"Azleena - PayNet","startTime":1304.86,"endTime":1307.89,"body":"they are good at - compliance,"},{"speaker":"Azleena - PayNet","startTime":1307.92,"endTime":1312.45,"body":"security, customer deposits,"},{"speaker":"Azleena - PayNet","startTime":1307.92,"endTime":1312.45,"body":"right, and regulatory record"},{"speaker":"Azleena - PayNet","startTime":1312.45,"endTime":1317.13,"body":"requirements. So they actually"},{"speaker":"Azleena - PayNet","startTime":1312.45,"endTime":1317.13,"body":"form a very strong foundation at"},{"speaker":"Azleena - PayNet","startTime":1317.13,"endTime":1321.24,"body":"the base layer. And they can"},{"speaker":"Azleena - PayNet","startTime":1317.13,"endTime":1321.24,"body":"they collaborate with fintechs"},{"speaker":"Azleena - PayNet","startTime":1321.24,"endTime":1324.48,"body":"and fintechs know what they're"},{"speaker":"Azleena - PayNet","startTime":1321.24,"endTime":1324.48,"body":"good at - innovating, tech"},{"speaker":"Azleena - PayNet","startTime":1324.48,"endTime":1328.35,"body":"enablement, making sure customer"},{"speaker":"Azleena - PayNet","startTime":1324.48,"endTime":1328.35,"body":"experience is good. And"},{"speaker":"Azleena - PayNet","startTime":1328.44,"endTime":1333.09,"body":"attacking areas where, you know,"},{"speaker":"Azleena - PayNet","startTime":1328.44,"endTime":1333.09,"body":"there's actually underserved or"},{"speaker":"Azleena - PayNet","startTime":1333.09,"endTime":1336.87,"body":"unserved communities in a way"},{"speaker":"Azleena - PayNet","startTime":1333.09,"endTime":1336.87,"body":"that's agile and iterative,"},{"speaker":"Azleena - PayNet","startTime":1336.96,"endTime":1340.32,"body":"right? They can, they can pivot"},{"speaker":"Azleena - PayNet","startTime":1336.96,"endTime":1340.32,"body":"very quickly. So they kind of"},{"speaker":"Azleena - PayNet","startTime":1340.35,"endTime":1343.56,"body":"have this connective tissue with"},{"speaker":"Azleena - PayNet","startTime":1340.35,"endTime":1343.56,"body":"each other, and then you kind of"},{"speaker":"Azleena - PayNet","startTime":1343.56,"endTime":1346.14,"body":"like, collaborate together,"},{"speaker":"Azleena - PayNet","startTime":1343.56,"endTime":1346.14,"body":"right? And nobody loses"},{"speaker":"Azleena - PayNet","startTime":1346.14,"endTime":1349.53,"body":"anything. Because when it comes"},{"speaker":"Azleena - PayNet","startTime":1346.14,"endTime":1349.53,"body":"to the fintech, they don't"},{"speaker":"Azleena - PayNet","startTime":1349.53,"endTime":1352.29,"body":"pretend to be banks, and"},{"speaker":"Azleena - PayNet","startTime":1349.53,"endTime":1352.29,"body":"therefore, there is lesser"},{"speaker":"Azleena - PayNet","startTime":1352.29,"endTime":1355.59,"body":"compliance costs and lighter"},{"speaker":"Azleena - PayNet","startTime":1352.29,"endTime":1355.59,"body":"burden on their regulation. And"},{"speaker":"Azleena - PayNet","startTime":1355.59,"endTime":1357.66,"body":"when it comes to the banks, they"},{"speaker":"Azleena - PayNet","startTime":1355.59,"endTime":1357.66,"body":"say, Okay, I'll concentrate on"},{"speaker":"Azleena - PayNet","startTime":1357.66,"endTime":1360.36,"body":"what I do best, but then I will"},{"speaker":"Azleena - PayNet","startTime":1357.66,"endTime":1360.36,"body":"expose information to you. But"},{"speaker":"Azleena - PayNet","startTime":1360.36,"endTime":1362.58,"body":"there's actually a cost to it"},{"speaker":"Azleena - PayNet","startTime":1360.36,"endTime":1362.58,"body":"for me. Right. And there's"},{"speaker":"Azleena - PayNet","startTime":1362.58,"endTime":1365.64,"body":"something in it for me. And"},{"speaker":"Azleena - PayNet","startTime":1362.58,"endTime":1365.64,"body":"therefore they there is this"},{"speaker":"Azleena - PayNet","startTime":1365.64,"endTime":1368.94,"body":"core existence of financial"},{"speaker":"Azleena - PayNet","startTime":1365.64,"endTime":1368.94,"body":"services together. And there's"},{"speaker":"Azleena - PayNet","startTime":1368.97,"endTime":1371.34,"body":"this a few countries that is"},{"speaker":"Azleena - PayNet","startTime":1368.97,"endTime":1371.34,"body":"already organized themselves"},{"speaker":"Azleena - PayNet","startTime":1371.34,"endTime":1375.0,"body":"that way. And I think Malaysia"},{"speaker":"Azleena - PayNet","startTime":1371.34,"endTime":1375.0,"body":"is soon converging into that"},{"speaker":"Azleena - PayNet","startTime":1375.0,"endTime":1376.62,"body":"particular space as well. Yeah."},{"speaker":"YY - AIBP","startTime":1376.84,"endTime":1378.91,"body":"I like that. I think"},{"speaker":"YY - AIBP","startTime":1376.84,"endTime":1378.91,"body":"when you approach it from a"},{"speaker":"YY - AIBP","startTime":1378.94,"endTime":1385.15,"body":"consumer centric perspective,"},{"speaker":"YY - AIBP","startTime":1378.94,"endTime":1385.15,"body":"where all your actions focuses"},{"speaker":"YY - AIBP","startTime":1385.15,"endTime":1388.36,"body":"on what is the outcome you want"},{"speaker":"YY - AIBP","startTime":1385.15,"endTime":1388.36,"body":"to deliver for your customers"},{"speaker":"YY - AIBP","startTime":1388.36,"endTime":1393.64,"body":"becomes a lot clearer, right? No"},{"speaker":"YY - AIBP","startTime":1388.36,"endTime":1393.64,"body":"one company can be everything to"},{"speaker":"YY - AIBP","startTime":1393.64,"endTime":1395.29,"body":"the customer. It's about"},{"speaker":"YY - AIBP","startTime":1393.64,"endTime":1395.29,"body":"understanding your value"},{"speaker":"YY - AIBP","startTime":1395.29,"endTime":1400.39,"body":"proposition. Yeah, I think I"},{"speaker":"YY - AIBP","startTime":1395.29,"endTime":1400.39,"body":"would like to end off today's"},{"speaker":"YY - AIBP","startTime":1400.39,"endTime":1405.28,"body":"discussion by going back to"},{"speaker":"YY - AIBP","startTime":1400.39,"endTime":1405.28,"body":"where we started, right, looking"},{"speaker":"YY - AIBP","startTime":1405.28,"endTime":1410.32,"body":"at ESG and strategy. When you"},{"speaker":"YY - AIBP","startTime":1405.28,"endTime":1410.32,"body":"talk about your focus on ESG,"},{"speaker":"YY - AIBP","startTime":1410.32,"endTime":1414.7,"body":"has it been translated into"},{"speaker":"YY - AIBP","startTime":1410.32,"endTime":1414.7,"body":"increased productivity, cost"},{"speaker":"YY - AIBP","startTime":1414.7,"endTime":1418.78,"body":"reduction, or perhaps helping"},{"speaker":"YY - AIBP","startTime":1414.7,"endTime":1418.78,"body":"you get closer to the customers?"},{"speaker":"Azleena - PayNet","startTime":1418.0,"endTime":1423.4,"body":"There's a few"},{"speaker":"Azleena - PayNet","startTime":1418.0,"endTime":1423.4,"body":"things that is going on, that I"},{"speaker":"Azleena - PayNet","startTime":1423.4,"endTime":1426.4,"body":"hate to say this, but Malaysia"},{"speaker":"Azleena - PayNet","startTime":1423.4,"endTime":1426.4,"body":"is lagging behind. Right? So we"},{"speaker":"Azleena - PayNet","startTime":1426.4,"endTime":1430.69,"body":"were talking about ESG and SDG."},{"speaker":"Azleena - PayNet","startTime":1426.4,"endTime":1430.69,"body":"This is something that's"},{"speaker":"Azleena - PayNet","startTime":1430.69,"endTime":1435.07,"body":"considered new in this country,"},{"speaker":"Azleena - PayNet","startTime":1430.69,"endTime":1435.07,"body":"whereas in other countries, it's"},{"speaker":"Azleena - PayNet","startTime":1435.07,"endTime":1440.44,"body":"been going on for, I think, a"},{"speaker":"Azleena - PayNet","startTime":1435.07,"endTime":1440.44,"body":"good decade, right? So in other"},{"speaker":"Azleena - PayNet","startTime":1440.44,"endTime":1444.16,"body":"words, the large corporates,"},{"speaker":"Azleena - PayNet","startTime":1440.44,"endTime":1444.16,"body":"there's actually a strong"},{"speaker":"Azleena - PayNet","startTime":1444.16,"endTime":1449.29,"body":"movement by our, you know, stock"},{"speaker":"Azleena - PayNet","startTime":1444.16,"endTime":1449.29,"body":"market, our Bursa, to actually"},{"speaker":"Azleena - PayNet","startTime":1449.29,"endTime":1452.92,"body":"become green. And there's"},{"speaker":"Azleena - PayNet","startTime":1449.29,"endTime":1452.92,"body":"actually a strong latent demand"},{"speaker":"Azleena - PayNet","startTime":1452.92,"endTime":1456.67,"body":"for impact investing, green"},{"speaker":"Azleena - PayNet","startTime":1452.92,"endTime":1456.67,"body":"investing, green economy, right?"},{"speaker":"Azleena - PayNet","startTime":1457.3,"endTime":1462.64,"body":"So in that sense, because when"},{"speaker":"Azleena - PayNet","startTime":1457.3,"endTime":1462.64,"body":"you look at, you know, ESG, and"},{"speaker":"Azleena - PayNet","startTime":1462.64,"endTime":1466.75,"body":"the sustainable aspects of ESG,"},{"speaker":"Azleena - PayNet","startTime":1462.64,"endTime":1466.75,"body":"the \"E\" side, there's actually"},{"speaker":"Azleena - PayNet","startTime":1466.75,"endTime":1471.73,"body":"this GHG Protocol, and you want"},{"speaker":"Azleena - PayNet","startTime":1466.75,"endTime":1471.73,"body":"to ensure when it comes to"},{"speaker":"Azleena - PayNet","startTime":1471.73,"endTime":1475.27,"body":"scope, one, two, and three,"},{"speaker":"Azleena - PayNet","startTime":1471.73,"endTime":1475.27,"body":"you're not only sustainable, as"},{"speaker":"Azleena - PayNet","startTime":1475.3,"endTime":1479.29,"body":"an organization, in woodworking,"},{"speaker":"Azleena - PayNet","startTime":1475.3,"endTime":1479.29,"body":"or with your, you know,"},{"speaker":"Azleena - PayNet","startTime":1479.71,"endTime":1483.85,"body":"ecosystem but also with your"},{"speaker":"Azleena - PayNet","startTime":1479.71,"endTime":1483.85,"body":"suppliers, right. So therein"},{"speaker":"Azleena - PayNet","startTime":1484.06,"endTime":1489.73,"body":"lies the benefit of the value"},{"speaker":"Azleena - PayNet","startTime":1484.06,"endTime":1489.73,"body":"chain to be entirely ESG"},{"speaker":"Azleena - PayNet","startTime":1489.73,"endTime":1493.0,"body":"compliant. And therefore,"},{"speaker":"Azleena - PayNet","startTime":1489.73,"endTime":1493.0,"body":"there's actually a strong push"},{"speaker":"Azleena - PayNet","startTime":1493.03,"endTime":1495.67,"body":"because as companies, bigger"},{"speaker":"Azleena - PayNet","startTime":1493.03,"endTime":1495.67,"body":"companies, that own supply"},{"speaker":"Azleena - PayNet","startTime":1495.67,"endTime":1500.17,"body":"chains, want to make sure that"},{"speaker":"Azleena - PayNet","startTime":1495.67,"endTime":1500.17,"body":"the supply chain is also green."},{"speaker":"Azleena - PayNet","startTime":1500.17,"endTime":1504.55,"body":"and they will want to have SMEs"},{"speaker":"Azleena - PayNet","startTime":1500.17,"endTime":1504.55,"body":"and MSMEs who are suppliers to"},{"speaker":"Azleena - PayNet","startTime":1504.55,"endTime":1507.85,"body":"also have some kind of green or"},{"speaker":"Azleena - PayNet","startTime":1504.55,"endTime":1507.85,"body":"impact investing or some kind of"},{"speaker":"Azleena - PayNet","startTime":1507.88,"endTime":1512.44,"body":"ESG barometer, to say that they"},{"speaker":"Azleena - PayNet","startTime":1507.88,"endTime":1512.44,"body":"are also complying. Right. So"},{"speaker":"Azleena - PayNet","startTime":1512.44,"endTime":1515.38,"body":"that's where the benefit of"},{"speaker":"Azleena - PayNet","startTime":1512.44,"endTime":1515.38,"body":"additional business comes in."},{"speaker":"Azleena - PayNet","startTime":1515.95,"endTime":1519.34,"body":"Now, the second part of it is"},{"speaker":"Azleena - PayNet","startTime":1515.95,"endTime":1519.34,"body":"that, as we embrace what you"},{"speaker":"Azleena - PayNet","startTime":1519.34,"endTime":1522.4,"body":"call circularity of the economy,"},{"speaker":"Azleena - PayNet","startTime":1519.34,"endTime":1522.4,"body":"because one aspect and the"},{"speaker":"Azleena - PayNet","startTime":1522.4,"endTime":1526.12,"body":"spillover of ESG is actually"},{"speaker":"Azleena - PayNet","startTime":1522.4,"endTime":1526.12,"body":"circular economy. And circular"},{"speaker":"Azleena - PayNet","startTime":1526.15,"endTime":1530.29,"body":"economy means very simple zero"},{"speaker":"Azleena - PayNet","startTime":1526.15,"endTime":1530.29,"body":"waste, right? So the moment you"},{"speaker":"Azleena - PayNet","startTime":1530.32,"endTime":1534.13,"body":"reduce or have no wastage,"},{"speaker":"Azleena - PayNet","startTime":1530.32,"endTime":1534.13,"body":"there's already immediate"},{"speaker":"Azleena - PayNet","startTime":1534.13,"endTime":1537.85,"body":"savings in that sense. And when"},{"speaker":"Azleena - PayNet","startTime":1534.13,"endTime":1537.85,"body":"you when you look at activities,"},{"speaker":"Azleena - PayNet","startTime":1537.85,"endTime":1542.08,"body":"where, you know, you go for"},{"speaker":"Azleena - PayNet","startTime":1537.85,"endTime":1542.08,"body":"green energy, and you go for,"},{"speaker":"Azleena - PayNet","startTime":1542.11,"endTime":1546.76,"body":"you know, carbon free type of"},{"speaker":"Azleena - PayNet","startTime":1542.11,"endTime":1546.76,"body":"investing, the more you do it,"},{"speaker":"Azleena - PayNet","startTime":1546.91,"endTime":1549.79,"body":"the lesser the cost becomes."},{"speaker":"Azleena - PayNet","startTime":1546.91,"endTime":1549.79,"body":"Right now, there's actually a"},{"speaker":"Azleena - PayNet","startTime":1549.79,"endTime":1553.33,"body":"premium, I must say, you know,"},{"speaker":"Azleena - PayNet","startTime":1549.79,"endTime":1553.33,"body":"for PayNet, we actually"},{"speaker":"Azleena - PayNet","startTime":1553.33,"endTime":1557.98,"body":"subscribe to the green"},{"speaker":"Azleena - PayNet","startTime":1553.33,"endTime":1557.98,"body":"electricity tariffs, slightly at"},{"speaker":"Azleena - PayNet","startTime":1557.98,"endTime":1560.41,"body":"a premium, but I think it's the"},{"speaker":"Azleena - PayNet","startTime":1557.98,"endTime":1560.41,"body":"more people join on board,"},{"speaker":"Azleena - PayNet","startTime":1560.56,"endTime":1563.26,"body":"economies of scale will start"},{"speaker":"Azleena - PayNet","startTime":1560.56,"endTime":1563.26,"body":"happening, and then we will"},{"speaker":"Azleena - PayNet","startTime":1563.26,"endTime":1567.31,"body":"bring down the costs, right? So"},{"speaker":"Azleena - PayNet","startTime":1563.26,"endTime":1567.31,"body":"as we go along that chain, more"},{"speaker":"Azleena - PayNet","startTime":1567.31,"endTime":1571.51,"body":"and more fintechs are actually"},{"speaker":"Azleena - PayNet","startTime":1567.31,"endTime":1571.51,"body":"already consciously become ESG"},{"speaker":"Azleena - PayNet","startTime":1571.51,"endTime":1577.06,"body":"and SDG compliant. And then now"},{"speaker":"Azleena - PayNet","startTime":1571.51,"endTime":1577.06,"body":"going into the space of openly"},{"speaker":"Azleena - PayNet","startTime":1577.06,"endTime":1582.64,"body":"and saying it, you know, in a"},{"speaker":"Azleena - PayNet","startTime":1577.06,"endTime":1582.64,"body":"very assertive manner that, yes,"},{"speaker":"Azleena - PayNet","startTime":1582.82,"endTime":1587.53,"body":"I am ESG aligned, and we are"},{"speaker":"Azleena - PayNet","startTime":1582.82,"endTime":1587.53,"body":"working with them. I'm happy to"},{"speaker":"Azleena - PayNet","startTime":1587.53,"endTime":1591.67,"body":"say that we are working with"},{"speaker":"Azleena - PayNet","startTime":1587.53,"endTime":1591.67,"body":"one, you know, 0% micro lending"},{"speaker":"Azleena - PayNet","startTime":1591.67,"endTime":1595.9,"body":"platform, that's SDG aligned,"},{"speaker":"Azleena - PayNet","startTime":1591.67,"endTime":1595.9,"body":"because they go for inclusivity."},{"speaker":"Azleena - PayNet","startTime":1596.32,"endTime":1599.92,"body":"There's another one that walks"},{"speaker":"Azleena - PayNet","startTime":1596.32,"endTime":1599.92,"body":"into sustainable fashion, where"},{"speaker":"Azleena - PayNet","startTime":1599.92,"endTime":1603.7,"body":"they actually focus on zero"},{"speaker":"Azleena - PayNet","startTime":1599.92,"endTime":1603.7,"body":"waste. And then the third one is"},{"speaker":"Azleena - PayNet","startTime":1603.7,"endTime":1606.97,"body":"actually on food security, where"},{"speaker":"Azleena - PayNet","startTime":1603.7,"endTime":1606.97,"body":"they're producing Agrotech,"},{"speaker":"Azleena - PayNet","startTime":1607.0,"endTime":1612.49,"body":"using IoT as well as AI, to"},{"speaker":"Azleena - PayNet","startTime":1607.0,"endTime":1612.49,"body":"actually automate farming, and"},{"speaker":"Azleena - PayNet","startTime":1612.49,"endTime":1616.39,"body":"do co-farming, and therefore"},{"speaker":"Azleena - PayNet","startTime":1612.49,"endTime":1616.39,"body":"increase productivity in that"},{"speaker":"Azleena - PayNet","startTime":1616.39,"endTime":1618.85,"body":"sense. And these guys are"},{"speaker":"Azleena - PayNet","startTime":1616.39,"endTime":1618.85,"body":"actually, you know, making"},{"speaker":"Azleena - PayNet","startTime":1618.85,"endTime":1620.74,"body":"inroads in the local economy."},{"speaker":"YY - AIBP","startTime":1620.0,"endTime":1624.38,"body":"That's great to know."},{"speaker":"YY - AIBP","startTime":1620.0,"endTime":1624.38,"body":"And like we've mentioned about"},{"speaker":"YY - AIBP","startTime":1624.38,"endTime":1628.94,"body":"how in the bigger value chain,"},{"speaker":"YY - AIBP","startTime":1624.38,"endTime":1628.94,"body":"being able to measure your scope"},{"speaker":"YY - AIBP","startTime":1628.94,"endTime":1632.69,"body":"one, scope two, scope three"},{"speaker":"YY - AIBP","startTime":1628.94,"endTime":1632.69,"body":"kinds of emissions, will help"},{"speaker":"YY - AIBP","startTime":1632.69,"endTime":1639.02,"body":"you become more valuable in the"},{"speaker":"YY - AIBP","startTime":1632.69,"endTime":1639.02,"body":"ecosystem itself. But what does"},{"speaker":"YY - AIBP","startTime":1639.02,"endTime":1642.59,"body":"that mean to PayNet as a"},{"speaker":"YY - AIBP","startTime":1639.02,"endTime":1642.59,"body":"payments company? Because we"},{"speaker":"YY - AIBP","startTime":1642.59,"endTime":1645.56,"body":"usually have those conversations"},{"speaker":"YY - AIBP","startTime":1642.59,"endTime":1645.56,"body":"with more like manufacturers,"},{"speaker":"YY - AIBP","startTime":1645.95,"endTime":1650.78,"body":"but in PayNet, the \"E\" part of"},{"speaker":"YY - AIBP","startTime":1645.95,"endTime":1650.78,"body":"ESG, how do you measure that"},{"speaker":"YY - AIBP","startTime":1650.78,"endTime":1651.65,"body":"internally?"},{"speaker":"Azleena - PayNet","startTime":1652.11,"endTime":1653.34,"body":"So we have"},{"speaker":"Azleena - PayNet","startTime":1652.11,"endTime":1653.34,"body":"gone on our scope one"},{"speaker":"Azleena - PayNet","startTime":1654.93,"endTime":1660.18,"body":"measurement, right, so now 76%"},{"speaker":"Azleena - PayNet","startTime":1654.93,"endTime":1660.18,"body":"of our power is green, we are"},{"speaker":"Azleena - PayNet","startTime":1660.18,"endTime":1664.77,"body":"looking at ways and means to do"},{"speaker":"Azleena - PayNet","startTime":1660.18,"endTime":1664.77,"body":"zero wastage. And by that, you"},{"speaker":"Azleena - PayNet","startTime":1664.77,"endTime":1671.4,"body":"know, our server racks our, you"},{"speaker":"Azleena - PayNet","startTime":1664.77,"endTime":1671.4,"body":"know, hardware, we kind of like"},{"speaker":"Azleena - PayNet","startTime":1671.4,"endTime":1674.52,"body":"repurpose it, we don't we don't"},{"speaker":"Azleena - PayNet","startTime":1671.4,"endTime":1674.52,"body":"throw it to the bin, right. So E"},{"speaker":"Azleena - PayNet","startTime":1674.52,"endTime":1678.09,"body":"waste management is actually"},{"speaker":"Azleena - PayNet","startTime":1674.52,"endTime":1678.09,"body":"quite key. And then there's also"},{"speaker":"Azleena - PayNet","startTime":1678.09,"endTime":1681.96,"body":"the aspect of sustainable"},{"speaker":"Azleena - PayNet","startTime":1678.09,"endTime":1681.96,"body":"procurement, right, where we"},{"speaker":"Azleena - PayNet","startTime":1681.96,"endTime":1687.09,"body":"only source and we now making it"},{"speaker":"Azleena - PayNet","startTime":1681.96,"endTime":1687.09,"body":"practice. But now, soon, we are"},{"speaker":"Azleena - PayNet","startTime":1687.09,"endTime":1692.4,"body":"actually going to look at making"},{"speaker":"Azleena - PayNet","startTime":1687.09,"endTime":1692.4,"body":"it a policy, right? We do"},{"speaker":"Azleena - PayNet","startTime":1692.4,"endTime":1697.35,"body":"sustainable procurement. And"},{"speaker":"Azleena - PayNet","startTime":1692.4,"endTime":1697.35,"body":"what we mean by that is that for"},{"speaker":"Azleena - PayNet","startTime":1697.35,"endTime":1702.96,"body":"gifts or for you know, all these"},{"speaker":"Azleena - PayNet","startTime":1697.35,"endTime":1702.96,"body":"corporate items, we look for"},{"speaker":"Azleena - PayNet","startTime":1702.96,"endTime":1706.17,"body":"social enterprises that we"},{"speaker":"Azleena - PayNet","startTime":1702.96,"endTime":1706.17,"body":"support, right, that gives an"},{"speaker":"Azleena - PayNet","startTime":1706.17,"endTime":1710.25,"body":"impact to the community"},{"speaker":"Azleena - PayNet","startTime":1706.17,"endTime":1710.25,"body":"providing jobs or promoting zero"},{"speaker":"Azleena - PayNet","startTime":1710.25,"endTime":1715.02,"body":"waste, right. So within PayNet,"},{"speaker":"Azleena - PayNet","startTime":1710.25,"endTime":1715.02,"body":"that's what we do. But then in"},{"speaker":"Azleena - PayNet","startTime":1715.02,"endTime":1718.83,"body":"influencing the sustainable"},{"speaker":"Azleena - PayNet","startTime":1715.02,"endTime":1718.83,"body":"value chain, what we would want"},{"speaker":"Azleena - PayNet","startTime":1718.83,"endTime":1723.12,"body":"to do and we are doing right"},{"speaker":"Azleena - PayNet","startTime":1718.83,"endTime":1723.12,"body":"now, as we speak is that, I work"},{"speaker":"Azleena - PayNet","startTime":1723.12,"endTime":1727.11,"body":"with our participants, our"},{"speaker":"Azleena - PayNet","startTime":1723.12,"endTime":1727.11,"body":"participants belong to our"},{"speaker":"Azleena - PayNet","startTime":1727.11,"endTime":1730.71,"body":"ecosystem. So that will be a"},{"speaker":"Azleena - PayNet","startTime":1727.11,"endTime":1730.71,"body":"scope two scope three type of"},{"speaker":"Azleena - PayNet","startTime":1730.89,"endTime":1735.12,"body":"activity, and we actually bring"},{"speaker":"Azleena - PayNet","startTime":1730.89,"endTime":1735.12,"body":"our suppliers and our ecosystem"},{"speaker":"Azleena - PayNet","startTime":1735.12,"endTime":1739.65,"body":"together to go into ESG"},{"speaker":"Azleena - PayNet","startTime":1735.12,"endTime":1739.65,"body":"initiatives together with us."},{"speaker":"Azleena - PayNet","startTime":1739.83,"endTime":1743.52,"body":"Now case in point right now, we"},{"speaker":"Azleena - PayNet","startTime":1739.83,"endTime":1743.52,"body":"are working with an island"},{"speaker":"Azleena - PayNet","startTime":1743.58,"endTime":1748.2,"body":"community, we are changing that"},{"speaker":"Azleena - PayNet","startTime":1743.58,"endTime":1748.2,"body":"island community to become fully"},{"speaker":"Azleena - PayNet","startTime":1748.2,"endTime":1751.71,"body":"cashless is actually a community"},{"speaker":"Azleena - PayNet","startTime":1748.2,"endTime":1751.71,"body":"you know, kind of like classroom"},{"speaker":"Azleena - PayNet","startTime":1752.13,"endTime":1756.18,"body":"type of approach. I don't want"},{"speaker":"Azleena - PayNet","startTime":1752.13,"endTime":1756.18,"body":"to let too much out of the bag"},{"speaker":"Azleena - PayNet","startTime":1756.18,"endTime":1759.18,"body":"because the announcement is only"},{"speaker":"Azleena - PayNet","startTime":1756.18,"endTime":1759.18,"body":"coming in October. But you know,"},{"speaker":"Azleena - PayNet","startTime":1759.18,"endTime":1763.17,"body":"the essence of it is that we are"},{"speaker":"Azleena - PayNet","startTime":1759.18,"endTime":1763.17,"body":"marrying cashless enablement"},{"speaker":"Azleena - PayNet","startTime":1763.17,"endTime":1769.14,"body":"with environmentally sustainable"},{"speaker":"Azleena - PayNet","startTime":1763.17,"endTime":1769.14,"body":"purchasing, buying, as an"},{"speaker":"Azleena - PayNet","startTime":1769.32,"endTime":1773.64,"body":"industry. So we starting that"},{"speaker":"Azleena - PayNet","startTime":1769.32,"endTime":1773.64,"body":"with an island community. And"},{"speaker":"Azleena - PayNet","startTime":1773.97,"endTime":1777.15,"body":"let's see how it goes. And that"},{"speaker":"Azleena - PayNet","startTime":1773.97,"endTime":1777.15,"body":"is actually together with PayNet"},{"speaker":"YY - AIBP","startTime":1777.0,"endTime":1781.89,"body":"Wow Azleena, I always"},{"speaker":"YY - AIBP","startTime":1777.0,"endTime":1781.89,"body":"thought PayNet is just the"},{"speaker":"YY - AIBP","startTime":1777.15,"endTime":1777.99,"body":"participants."},{"speaker":"YY - AIBP","startTime":1781.89,"endTime":1784.89,"body":"payments network, but it seems"},{"speaker":"YY - AIBP","startTime":1781.89,"endTime":1784.89,"body":"like it's a lot more than that."},{"speaker":"YY - AIBP","startTime":1785.1,"endTime":1791.43,"body":"Well, on an ending note, can you"},{"speaker":"YY - AIBP","startTime":1785.1,"endTime":1791.43,"body":"just give us a single line on"},{"speaker":"YY - AIBP","startTime":1791.64,"endTime":1796.08,"body":"what are you most excited about"},{"speaker":"YY - AIBP","startTime":1791.64,"endTime":1796.08,"body":"for the ASEAN banking and"},{"speaker":"YY - AIBP","startTime":1796.08,"endTime":1797.07,"body":"payments industry?"},{"speaker":"Azleena - PayNet","startTime":1797.64,"endTime":1802.47,"body":"So one thing"},{"speaker":"Azleena - PayNet","startTime":1797.64,"endTime":1802.47,"body":"that I look forward to and I"},{"speaker":"Azleena - PayNet","startTime":1802.47,"endTime":1806.94,"body":"think it's already happening"},{"speaker":"Azleena - PayNet","startTime":1802.47,"endTime":1806.94,"body":"naturally is platformization of"},{"speaker":"Azleena - PayNet","startTime":1807.0,"endTime":1810.99,"body":"the entire industry. So if you"},{"speaker":"Azleena - PayNet","startTime":1807.0,"endTime":1810.99,"body":"look at the way things are"},{"speaker":"Azleena - PayNet","startTime":1810.99,"endTime":1815.04,"body":"moving right now, is no longer"},{"speaker":"Azleena - PayNet","startTime":1810.99,"endTime":1815.04,"body":"banker-customer type"},{"speaker":"Azleena - PayNet","startTime":1815.04,"endTime":1819.21,"body":"relationship. Yeah, the"},{"speaker":"Azleena - PayNet","startTime":1815.04,"endTime":1819.21,"body":"convergence is actually towards"},{"speaker":"Azleena - PayNet","startTime":1819.21,"endTime":1822.93,"body":"some kind of networks and some"},{"speaker":"Azleena - PayNet","startTime":1819.21,"endTime":1822.93,"body":"kind of ecosystem that connects"},{"speaker":"Azleena - PayNet","startTime":1822.93,"endTime":1827.73,"body":"to a platform. Right? So, in"},{"speaker":"Azleena - PayNet","startTime":1822.93,"endTime":1827.73,"body":"essence, when you have a"},{"speaker":"Azleena - PayNet","startTime":1827.73,"endTime":1832.29,"body":"platform, the bigger picture is"},{"speaker":"Azleena - PayNet","startTime":1827.73,"endTime":1832.29,"body":"actually how you can actually"},{"speaker":"Azleena - PayNet","startTime":1832.32,"endTime":1836.46,"body":"automatically connect and"},{"speaker":"Azleena - PayNet","startTime":1832.32,"endTime":1836.46,"body":"interact and converge with other"},{"speaker":"Azleena - PayNet","startTime":1836.46,"endTime":1840.0,"body":"industries. Right, so so that's"},{"speaker":"Azleena - PayNet","startTime":1836.46,"endTime":1840.0,"body":"what I'm looking forward to. The"},{"speaker":"Azleena - PayNet","startTime":1840.0,"endTime":1843.12,"body":"moment you converge that, then"},{"speaker":"Azleena - PayNet","startTime":1840.0,"endTime":1843.12,"body":"digital economy will"},{"speaker":"Azleena - PayNet","startTime":1843.15,"endTime":1846.84,"body":"proliferate, will grow at, you"},{"speaker":"Azleena - PayNet","startTime":1843.15,"endTime":1846.84,"body":"know, an optimal level."},{"speaker":"YY - AIBP","startTime":1848.49,"endTime":1851.52,"body":"So the open banking,"},{"speaker":"YY - AIBP","startTime":1848.49,"endTime":1851.52,"body":"API banking ecosystem where"},{"speaker":"YY - AIBP","startTime":1852.0,"endTime":1856.44,"body":"every player is connected to one"},{"speaker":"YY - AIBP","startTime":1852.0,"endTime":1856.44,"body":"another, and yes, you can use"},{"speaker":"YY - AIBP","startTime":1856.44,"endTime":1861.54,"body":"that to drive a customer centric"},{"speaker":"YY - AIBP","startTime":1856.44,"endTime":1861.54,"body":"banking experience. Yeah. Thank"},{"speaker":"YY - AIBP","startTime":1861.54,"endTime":1864.84,"body":"you very much Azleena for your"},{"speaker":"YY - AIBP","startTime":1861.54,"endTime":1864.84,"body":"time today. Well, I learned a"},{"speaker":"YY - AIBP","startTime":1864.84,"endTime":1868.95,"body":"lot more about PayNet. And I"},{"speaker":"YY - AIBP","startTime":1864.84,"endTime":1868.95,"body":"hope our audience feels the same"},{"speaker":"YY - AIBP","startTime":1868.95,"endTime":1872.34,"body":"way too. Appreciate your time"},{"speaker":"YY - AIBP","startTime":1868.95,"endTime":1872.34,"body":"and we look forward to seeing"},{"speaker":"YY - AIBP","startTime":1872.34,"endTime":1874.17,"body":"you more in our future"},{"speaker":"YY - AIBP","startTime":1872.34,"endTime":1874.17,"body":"activities."},{"speaker":"Azleena - PayNet","startTime":1874.46,"endTime":1876.02,"body":"Yep. Thank you"},{"speaker":"Azleena - PayNet","startTime":1874.46,"endTime":1876.02,"body":"so much."},{"speaker":"YY - AIBP","startTime":1876.05,"endTime":1876.74,"body":"Thank you."},{"speaker":"Voice Over","startTime":1878.75,"endTime":1881.39,"body":"We hope you've"},{"speaker":"Voice Over","startTime":1878.75,"endTime":1881.39,"body":"enjoyed the episode. For more"},{"speaker":"Voice Over","startTime":1881.39,"endTime":1884.18,"body":"information about business"},{"speaker":"Voice Over","startTime":1881.39,"endTime":1884.18,"body":"growth in the ASEAN region,"},{"speaker":"Voice Over","startTime":1884.36,"endTime":1890.57,"body":"please visit our website"},{"speaker":"Voice Over","startTime":1884.36,"endTime":1890.57,"body":"www.iotbusiness-platform.com."}]}