Welcome to our SquadStories series! While SquadCast co-founder Zach Moreno is away on family leave, Rock Felder is chatting with members of the SquadCast team about their stories.

In this episode, we meet Vince Moreno Sr., AKA Big Vince. Vince is our CIO and he also helps out on the support side of things. Rock asks Vince about his career in data and how it led him to the podcast industry. They also touch on what it's like for Vince working for both of his sons, Zach and Vince Jr. 

If you're wondering what it takes to work in customer service, Vince Sr. provides a masterclass on the subject. He shares his philosophy on keeping a cool demeanor and staying committed to helping out every single person who comes to our support center. 

Rock also asks Vince about becoming a grandpa! Don't miss this chat.

Extras

• Mike Dilke's Relax Back U.K. Show
• Submit your podcast pre-roll ad 
• Try out SquadCast’s remote video and audio platform for 7 days free
• SquadCast’s YouTube channel

Our podcast stack

• ATR 2100 Mics
• Apple AirPods Max Headphones
• Focusrite Scarlett 2i2 Audio Interfaces
• Adobe Audition
• Buzzsprout