The Small Business Safari

When a Door Closes, Blow Holes in the Wall and Create New Opportunities! | Michele Delgado (Hartmetrics)

January 24, 2023 Chris Lalomia, Alan Wyatt, Michele Delgado Season 3 Episode 78
The Small Business Safari
When a Door Closes, Blow Holes in the Wall and Create New Opportunities! | Michele Delgado (Hartmetrics)
Show Notes Transcript Chapter Markers

On this episode of the Small Business Safari we welcome Michele Delgado! Michele pivoted in a BIG WAY to entrepreneurship due to COVID affecting the hospitality industry. Instead of just looking for another ‘job’ she chose to LEAP into the small business world. She coaches executives to optimize talent, develop leaders, and find their sweet spot in managing teams for incredible output and value. Go ahead and take a listen. There are some great lessons you can apply to your home services business. Did you know our amazing voices can go beyond just the microphone? Yes, we have video! Subscribe to our YouTube channel here!

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Michele’s Links:

Hartmetrics.com

Hart Inspired Podcast

LinkedIn | Michele Delgado

Instagram | @hartmetrics

Facebook Group

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GOLD NUGGETS:

(02:54) - Michele Delgado’s Bio

(09:26) - How to Set Yourself Apart for Success

(18:36) - How to Take the Chance on the Entrepreneurial Free World

(42:24) - Lessons From Learning the Hard Way

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Previous guests on The Small Business Safari include Amy Lyle, Ben Alexander, Joseph Sission, Jonathan Ellis, Brad Dell, Chris Hanks, C.T. Emerson, Chad Brown, Tracy Moore, Wayne Sherger, David Raymond, Paul Redman, Gabby Meteor, Ryan Dement, Barbara Heil Sonneck, Bryan John, Tom Defore, Rusty Clifton, Duane Johns, Beth Miller, Jason Sleeman, Andy Suggs, Chris Michel, Jon Ostenson, Tommy Breedlove, Rocky Lalvani, Amanda Griffey, Spencer Powell, Joe Perrone, David Lupberger, Duane C. Barney, Dave Moerman, Jim Ryerson, Al Mishkoff, Scott Specker, Mike Claudio and more!

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If you loved this episode try these!

What it Takes to Build an Organization that Scales | Tara Riley

Does your Online Reputation Reflect Your Offline Reputation? - Tracy Moore

Corporate Quitter To Entrepreneurial Meteor - Gabby Ianniello

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Have any questions or comments? Connect with me here!

[00:00:00] I think I was, um, I'm always been goal oriented in the sense when it came to career, like I definitely believed even before I knew what manifestation was, I definitely believed in that. So, um, when I got into travel and I was working, you know, as a independent contributor, and I had a boss. I'm like, yeah, I wanna sit where she's sitting.

I wanna do what she's doing. So I was like a sponge when it came to that. And I think it was because I was passionate about the job. It wasn't like it was just a job for me. This was like a career that I knew at a very young age. And then I, I was very outspoken with my bosses. Like I, I told them, this is my plan.

That's something you hear about now more so than before. People had jobs, they stayed in 'em for many years, and then that was the end of that. , but I definitely found my voice and used it to speak up and say what I wanted.

Welcome to the [00:01:00] Small Business Safari, where I help guide you devoid those traps, pitfalls, and dangers that lu when navigating the wild world of small business ownership. I'll share those gold nuggets of information and invite guests to help accelerate your ascent to that mountaintop of success. It's a jungle out there, and I wanna help you traverse through the levels of owning your.

That can get you bogged down and distract you from hitting your own personal and professional goals. So strap in adventure team and let's take a ride through the safari and get you to the mountaintop.

Welcome back to the Small Business Safari. We've got another great episode for you today. We are just gonna roll right into it. We didn't even do any pre-interviews because we knew this guest was gonna be so cool. We have Michelle Delgado. Heart inspired leadership. She does a great job. Uh, I'll tell her I have her explain a little bit more about what she does in just a minute, but before we get going, we have to say cheers to our cheers.

Fellow foodie. Hello, Michelle. Cheers. Oh, I didn't bring Sunday. Oh, I have to. Oh [00:02:00] yeah. Well, she's got one. I'm gonna toast anyway. It's vodka . Yeah. Perfect. Yeah. So today, today I'm drinking a homemade moon shine. It was, it looked a little cloudy. Look at that. So this is homemade moon shine. Yeah. Lemme start.

One of my employees gave it to me, so I'm trying. I see you have a, that's a quite good collection behind you of some bourbon, I think it looks like. Yeah, that's right. Got a lot of great bourbon and rye back there. That's apple pie. It is apple pie, exactly right. Nice, nice nose. So everybody thinks it's gonna be about business, entrepreneurship and scaling your business, but we're just gonna talk about food the whole time because Michelle, I got the chance to go on Michelle's uh, podcast.

Next thing you know, all we're doing is talking about food and I'm like, . Yep. And she, we we're just getting ready for the holidays and talking about all the great food we were gonna cook and um, so we're gonna have a lot of fun anyway, but before we do that, let's talk a little business. Michelle, just, who are you and where the hell did you come from?

Uh, yeah. So, um, that's funny you say that cuz we used to ask my daughter where, how did, where did you come from? Or how did you get so cute? And when she [00:03:00] was little, she used to say The ants made me , that's a new one. And my husband and I would look at each other and. Wait, did, didn't we have something to do with this

I mean, what, what do the ants have to do? So it's a running joke in the house, but, so yeah, I am a, um, a, a new business owner, well, new, I say two years as of this month, so that's pretty cool. But, um, I started after a long standing career in travel and hospital. And when the pandemic came along and travel just was not happening for anyone, um, I found myself impacted and decided, okay, well rather than becoming an employee again, I'll just do something on my own.

So I took all the gifts and the skills and the tools, being a hiring manager, being an executive leadership, and started my own consulting and coaching in January of 2021. So were you focused on that same industry in hospitality for your. . Um, you know, I started out that way figuring, okay, [00:04:00] this is a path that I know very well, but the travel industry really is still rebounding, I feel.

And so their, um, their focus on spending money in that area was not there. So I work with all kinds of different industries. It doesn't matter what industry. If I'm working on people skills and professional develop, It doesn't matter the industry. Um, would I like to work in that industry Sure. But in a different capacity than what I was.

Um, so I think that their resilience is, um, is pretty strong being in the industry, but their shift in what they wanna spend money on hasn't changed. , meaning they're pretty cheap when it comes to people development and, and, uh, trying to grow their leadership teams. . Yeah. That, that's pretty much it. I mean, and, and they need it so bad, don't they?

I mean, that industry is getting battered. I mean, and customers are [00:05:00] just becoming awful. I just saw a post today about, uh, I mean, it was a news alert about somebody suing Southwest Airlines. I didn't get to see the whole thing. You know, Southwest Airlines, when they first came out, we, the legacy carriers were like, not even concerned.

They thought, eh, this is just another player come and go. And then when they became a major player, it was all about their service, their goofy advertisements, the way their, you know, flight attendants were and everything else. Um, and now they're in deep trouble. So, um, I think that they rode the wave for a while and you know, they have to go back to basics.

um, leadership in the travel industry. One of the things that I like to focus on is that leadership in the travel industry, like myself, we were exposed to some of the training techniques. You know, we did disk a couple times. We had consultants come in. All of those things. Um, frontline workers who we would consider agents, they have to learn the [00:06:00] tools, they have to learn the basics of the technology and how.

Basic customer service, but that middle management that kind of sits in the middle, like if we're gonna talk about food, it's the middle piece. The best part of the sandwich doesn't really get the attention. That it needs. So what happens is frontline you talking about a club sandwich? Yeah. Oh, like a good Italian sub.

Okay. Yeah. Right. No, no club. I was thinking of Italian sandwich too. Where you going? Huh? I like the edges as opposed to the middle. So I was trying to figure out the middle of the club maybe is no, the middle of the, I was, was trying to understand the metaphor. I like that the, it's the meat, right? It's the meat that doesn't.

it's the real attention. Hello? The look you're giving me is just pure disdain. It is. I can't believe. I can't believe how, how long have I known you? Do you not know me, Ellen? Oh my God. . Sorry Michelle. No, that's okay. I was trying to understand. Yeah, and then I got hungry. So, you know, when you think of Frontline, they, they get trained and you know, they're like doing a great job and then they get pushed into [00:07:00] middle management and then they either sink or.

And then leadership either comes in at a leadership level or they came in from someplace else and born leaders. And so they get all the bells and whistles. And so a lot of times people are set up for failure because they're not given the guidance, the tools, and the, um, mentorship. If you. To get up to that next level.

There we go again. Mentorship. Let's talk about that one for a minute. That's a key thread of something we've listened to and heard a lot on our podcast. Did you have a mentor over your life or somebody who kind of got you into this career and, and gave you this spark and said, Hey, this is the way to go.

Or maybe told you something that you didn't want to hear. Oh, give that too. Yeah. No. Um, I actually got into this career at a very young age. Um, It sparked my interest at a very young age. So my mother was a school teacher and we had off, she had off in the summertime, [00:08:00] so we did too. And she had a friend who I grew up in Long Island.

She had a friend who had a swimming pool and we were out there in the summer relaxing by the pool. And this woman is on the phone calling in reservations because at that time there were no computers to do it. Uh, quoting my age here, but. . I'm like, ma, what's she doing? Oh, she's working. Working. What do you mean She's working?

She's got a bathing suit on. She's sitting by the pool. She's got a drink in her hand. I'm like, yeah, this is what I wanna do. So it sparked me at a very young age. I actually went to travel school, learned all about that, and got into it at that age. Um, I would say mentors later on were some of the bosses that I had that were really great mentors.

Hmm. Yeah, that's, that's good. Uh, that you talked about this, so you got that spark Well, from the lady at the pool. That's pretty cool, but, and then lady at the pool. Yeah. So there you go. I, you know, I think if I would've [00:09:00] said that, that would've sounded really bad. You know, I got a spark from a lady at the pool.

Do what talking about that goes without saying Well, that. It's the way you say it too. Yeah. If you know what I mean. What? You can't say that either. All right, let's get back to this. So , so you help people obviously with the, with the, with the middle management and the, the meat in the center. I love that part.

And that's because as you grew up in the hospitality industry, you started to see that niche and, uh, but of course they're the ones not buying, but you're seeing it. What did you do as you ra rose to the ranks, uh, to kind of set yourself apart or continue to have that successful run up the corporate ladder that you had?

Um, I think I was, I'm always been goal oriented in the sense when it came to career, like I definitely believed even before I knew what manifestation was, I definitely believed in that. So, um, when I got into travel and I was working, you know, as a independent contributor, And I had a boss. I'm like, yeah, I wanna sit where she's sitting.

I [00:10:00] wanna do what she's doing. So I was like a sponge when it came to that. And I think it was because I was passionate about the job. It wasn't like it was just a job for me. This was like a career that I knew at a very young age. And then I, I was very outspoken with my bosses. Like I, I told him, this is my plan.

That's something you hear about now more so than before. People had jobs, they stayed in 'em for many years, and then that was the end of that. But I definitely found my voice and used it to speak up and say what I wanted. That must have been hard, especially as we talked about that. Um, I don't know if, uh, everybody in the podcast can get this, but, um, Alan and I are not, um, well, well, we're not female.

No. And so we didn't have to grow up with the, with, with what you did. So when we were in the corporate world and having to come up there, talk a little bit about how you were able to navigate that as a female and try to use your voice, but also get ahead, because we were just talking about this off air before we talked to you, is that it must be so much more difficult, uh, to [00:11:00] be, to get up in the corporate world, uh, without having, again, being a man.

I mean, yeah, it's basically the sexism is there. Well, well, what we were saying is, is I, I think as a female, and, and I don't want to put words in your mouth. you always have to be on. Yeah. Whereas, you know, guys can just kind of be guys and then, then you can be business guys, but you can also just be guys.

Yeah. Whereas, anyway, go ahead, talk, let us know. I, well, first of all, I think it has a lot to do with the industry I was in. Um, I know I've spoken to women who are in tech and they have a hard time because there's definitely a male dominance in that industry. Um, Being in the travel industry, my bosses were all female until later on, like the top leadership presidents, uh, then were, um, male, but day-to-day employees around us, um, directors, those levels, they were all female.

So we were kind of [00:12:00] like, we supported each other in, in a lot of ways. Um, I did experience. , um, what, what, what would be the best way to, I did experience that toughness from a male that, you know, you need to stay quiet. When it came to certain clients that I dealt with, some were more advanced than others, but there was definitely that tone, like, no, I'm not going to address you.

I'm going to address your boss, a male, while we're both in the same room. Yeah. . I can remember one specific time I had a client who I had for a long time. He was always prickly. Let's just put it that way. That's the nice way to say it. Hmm. And we, and she's from Long Island and she just said that that's, you wanna talk about really soften it up, huh?

Wow. Wow. Is this gonna be that buttoned up? I don't know. She, I be, I, you know, she did say, did you say you have, uh, in-laws in Kansas or your daughter-in-law's? Yes. I. . Yeah. She's, she, she's trying to play to the Kansas crowd. Are they listening? ? I don't know. Are they [00:13:00] listening? Well, wait, I gotta tell you something.

Kansas crowd or not? I was with my daughter-in-law last week. We have a great relationship. We went out to make dim sub. We were at SLA table to learn how to make dim sum. Oh, see, I'm getting hungrier. Prior to going, she's like, oh, you wanna grab a drink of, , we knocked back two dirty martinis and then decided to cook.

Who does that? But we did that. That's the way you should do it. Yeah, yeah, exactly. Fine . Um, it was great, but, um, she sent me for Christmas. She was a little nervous about it, so she asked my boss, and it's a, it's an oven MIT that says, bitch. I am the secret ingredient. . Oh my God. Now we're talking like that, that that needs to be on an apron.

There we go. I love it all. I think I'm going to find out if they do make the apron, because I think I have to, you know, like double fist it and then wear the apron as well. Dublin down. I like it. All right, let's get back to the quickly. Was it a boss or a. [00:14:00] Customer. Yeah. So it was a customer. It was very quickly.

Okay. Um, and he, we were in a room, we were doing a review. He always hated to talk about travel. I don't know why, but he, he was just a complainer. I'm there with one of my direct reports and my boss, who's the president, and he is addressing me in the room as she and. . Wow. And I'm sitting right there in the room, and just talking like nonsense and stupidity and what have you.

Um, my boss definitely stuck up for me a bit. But not as much as I had hoped. And I'm not a crier. I, I've been known to make people cry, and I don't, I'm not proud of that, but I have done that , so I think she's a little proud. You know, I, I actually, well, welcome to the club, Michelle . I'm pretty sure Alan can't claim that, but, but I can't.

No. But you know, I have a son who, uh, is a soccer coach and. His first day at [00:15:00] practice as a soccer coach, he texts me proudly. Dad. I made two kids throw up , and I'm like, I'm supposed to say, good job, son. I would say at a boy, no. Keep 'em going hard. Nos. I like it. All right, Michelle. I would've asked, well, what did they eat?

No. I'm like, what? Where did I go wrong? Not night fault. Well, alright Alan, so I'll tell you the story of leadership model, right? You can make people cry. It's okay. Exactly. So we come out of the conference room in their building. And I start to shake and, and you could see the tears coming down my eyes and my, my boss and my direct report, oh, don't get upset.

I said, don't get upset. I said, I'm, I'm so angry that this is the emotion that's coming up. I don't know where it's coming from, but that's the, that's the emotion. Like, I wanted to sucker punch him so badly for what he said, but I couldn't, so I was, I cried instead. But um, I think that was the first time I realized.

Oh, this is not just a safe space anymore. [00:16:00] There there is protocol, there is, there are times when I need to adjust myself. Um, so if, um, if, if we wouldn't have had covid, do you think you would've stayed in this industry, uh, or taken the leap that you did? So I, that's why I wanna get into this a little bit.

You know, I chose to take a leap and then the recession hit me in the face as I jumped up and just smacked me right back down. Yeah. You obviously were put in there. Would, would you have done it? Do. No, I don't think so. So I look at it as it was the gift that I never knew was there for me. Um, I was in a great position.

I had, uh, I was learning still cuz it was luxury leisure as opposed to corporate, which I knew like the back of my hand. Um, we were making good money. I traveled a lot, I was able to go. Nice vacations. That sounds pretty, pretty good. Yeah. What's, what's wrong with that? It sounds like Chris's life actually.

Well, , [00:17:00] funny enough, I just booked another one. Did you really? Where did you go? Where are you going now? We're going to, we're going to, uh, Acapulco. . Yeah. Whoa. Oh, you may as well get dual citizenship. I know what, well, I'm going back. So my buddies went down there and, uh, well, they, they have a place there, so they're, they're going back, but they usually rent it.

But they're gonna stay there for the next couple months and they say, Hey, you guys ought to come. I'm like, Hmm. Free place to stay. Acapulco February. Yeah, let's go . Yeah. That, that didn't take much, right? No, that was pretty easy. It doesn't take much to get Chris to go do something else. Yeah. Well, uh, it's, well anyway, so , it's not about me, Ellen.

It's about Michelle and what she was doing. . Hey, thank you. Um, so where were we? I. We were talking about staying in corporate. You had, you had had a good life. You were intoxicated. I was too. I mean, I think, you know, I was intoxicated with the whole world of, you know, making big bucks. Had the corner office, 400 people working for me.

You, you had travel, lifestyle, leisure, luxury. Now I chose to go, but obviously you had that choice brought to you. . Yeah. [00:18:00] Well, and we've talked about that in the past where sometimes entrepreneurs, I mean, it's in your d n a from the day you were born, and then sometimes circumstances force you to be an entrepreneur.

And it sounds like that's what happened to you, but you're thrilled it happened. Yeah, I, and I think it's also circumstances for person, for the personal life because, um, you know, I'm not, I'm not 20 or 30 where I have a lot of years that I need to work and make an income. Um, and if I, if it did happen to me at that age, I might have become an entrepreneur.

I just don't know. I think that the timing was just the right timing for me. You know, and listening to your story and, and I, I don't know you very much, but I'm going to tell you I do, because I think listening to you and your story from the time you saw that lady in the pool and doing what you did and being independent goal setting, I do think you had the entrepreneurial streak.

And I think a lot of times your industry is a lot different than the ones I grew up in, which was manufacturing and banking and technology. But, um, I feel like they, they beat the entrepreneur. , uh, [00:19:00] and put me back into place and say, well, look, you staying here with the Lotus Flower and we're gonna feed you all this beautiful money and trappings, and we're gonna tell you how good you are, and you just stay right here and don't worry, worry about it.

And now I, you know, I got out there. I mean, it's hard, right? And we're gonna talk about that in a minute. But, uh, I'm so glad I did it. And I, I said this on another podcast. I was more afraid of being 60 and saying, I never took the chance than being 60 and saying, wow, at least I. . So I, I had to do it. I had to go take that chance.

And I, I, I felt the same with you. Uh, yeah. Listening to you and now you're out and you're kind of in that free world of that, that wild world of small business ownership. Well, yeah. What's, what's interesting about this situation to me is, is, you know, for you, Chris, you actually premeditated your leap. It was in your book.

It was, did I mention that? No, I mentioned it this time. You thank brought it up first for, forget to go out there. It's on Amazon. It's called From the Zoo of the Wild, your Guide to Entrepreneurial Freedom and Wealth. Great. The zoo, the, and, uh, crystal Autograph for you if you send him some money. That's right.

And . So, but the [00:20:00] fact is you premeditated it and so you put together a business plan, you thought, I mean, and then you leap when the time was right. Michelle, on the other hand, just sort of was kind of forced into this situation. So the things that come to my mind are like, How did you set up your pricing and what kind of services did you decide to offer and how long did it take you to put all that together?

I mean, you had to kind of backfill a business plan. Yeah. So, um, I'm sorry, Chris, did that hurt to say that? That did? Yeah. I hate to say good question. We always keep track of who has the best questions. and Alan's now up one zero. Okay. Anyway. Oh, okay. So how did you figure all. . Well, so first of all, um, I decided that I needed to get some coaching certifications just to justify what I did, whereas there are others who, you know, just naturally go out and do that.

Um, I had a mentor, um, I had a very good friend who had been an, who's an entrepreneur for many years, and she was kind of like, well, why don't you just go do it? And I decided, okay, let's try [00:21:00] it. . During that time that I was doing my certifications, I was still looking for a job. And it was a joke. Some of the things that were coming up because I, you know, there was ageism, there was people still losing jobs.

There were companies that were closing left, right? It was just a hot mess. Um, so come January it was like, okay, let's brainstorm and come up with the name. So, um, heart Inspired is the name of the podcast. Heart Metrics is the name of the company. And so, I filed for my company name. I then my, I had a great network, inner circle of people who were graphic designer, uh, someone who could help me build a website.

All of those things. I had some support in figuring out pricing. Um, there was an exercise that. Um, one of my mother's friends who my mother was an executive coach, shared with me that my mother used to say, which [00:22:00] was, what's the number that comes to mind? Say it out loud. Look in the mirror. Say it again.

Feel it in your gut and just say, my fee is X. You know what? . 1, 2, 3, $4. Shit, . That's not me gonna work, you know? Deal. Well, lemme tell you how I started my business. . Yeah, . Because I needed that coaching. I needed that coaching because yeah, 80 bucks an hour does not get you to a million. Let me just tell you, cause I did start my business with handyman business, 80 bucks an hour.

Yeah. And that's a lot of money to get to. . Yeah. And at 80 you were probably a little gun shy saying 80, weren't you? I actually, I was so back to what, we're gonna get back to Michelle in a minute, but when I came out $80 an hour, uh, was a lot of money. And they're like, well, prove it. I mean, are you any good?

And I'm like, you're right. I'm not. Um, uh, we'll go, we'll do, we'll do 68. There you go. Confidence. So that gets to something I'm dying to ask you. Sure. You're the first person [00:23:00] I've seen on, uh, I, I don't know if it was a bio or the website where you talk about the imposter syndrome. Yep. And the reading I've done on the imposter syndrome says that it tends to be more of a female thing.

That's correct. . I had it so freaking bad and I know so many guys that have imposters. I, I reject the fact that it's more female, but it's a real thing. Yeah. Do you know what it is, Chris? No. You guys are gonna have to enlighten, uh, me a lot. Okay. So I, I'll tell you my version of it. Um, I grew up pretty poor.

My father was a hell fire brimstone minister who made 75 bucks a week. Woo. Mom was a bookkeeper. You know, I'm just selling crap to make any kind of money. As a kid growing up, I had nothing. I, and you know, no silver spoon. But I get into a company, start working my way up, and all of a sudden I'm a vice president and I'm going to [00:24:00] country clubs and I actually get to join a country club and all of a sudden this feeling comes up and I'd never been to one.

And I remember I was a Cherokee Town Club in Atlanta and there's people with white gloves serving me things and, and I'm like, when are they gonna figure out I don't belong here? Yeah. And, and then, you know, the fact that I was a vice president and I had all these, uh, department heads that were direct reports and when are they gonna figure out, I don't know what I'm doing.

And I mean, that ate me alive for years until I actually had a mentor. You know who kind of explained I'm I'm where I am because of the character that I have and what I do and what I bring to people and the leadership that I have. And I'm not expected to know everything. I should just be able to make good decisions.

And it just totally calmed me down at that point. Not that I always made good decisions, but you know, I tend to make good decisions. [00:25:00] But yeah, I, I just, that imposter syndrome thing is a real deal for men and women. Yeah. Wow. All right. Michelle, what's your take on imposter syndrome? Cause I'm right down.

Difference between the men and the women is that women, um, speak emotionally more than men. They admit to more of what they're. , which I'm sure you, you've experienced, but, well, and maybe it's cuz I have three older sisters and no brothers . But that was the training I had, you know? Yeah, yeah. You sh you keep quiet.

That's a different topic. Talk. That's for a different show, right? Different podcast. Uh, that's called therapy. Looking at me as scams. We'll, we'll talk about siblings because boy can I tell you stories? But anyway. Yeah. It's funny because once you realize that it happens, and I did a whole talk on this, um, for a client of mine, um, uh, speaking engagement, and believe it or not, there are, I'm sure you've heard of the actress Viola Davis.

Yeah. Okay. And [00:26:00] I'm sure you've heard of Maya Angello. Yeah, of course. And they both speak about their great amount of imposter syndrome that they. . Wow. So you can clearly see it is it happens to all of us. And it doesn't matter how successful you are, you can, you're always going to have that. Hmm, they're gonna figure me out, or I'm really not supposed to be doing this.

Who am I to be doing this kind of work? Or well, even Chris who's doing that, very self-assured was still. Worried about off, you know, asking for 80 bucks an hour. I mean, there's an element of the imposter syndrome. Yeah. There, you know? Absolutely. Yeah. Absolutely. No, that, I think that's a great concept for everybody to take away.

Uh, especially if you're not picking up what they're putting down. I think the imposter syndrome, it's, it's for a lot of us, you know, maybe set a different way because you're a man. You don't wanna say it. Uh, but, uh, you know, you're not confident, but you're gonna, it's an insecurity. Fake it till you make it.

Yeah. You know, we've heard that before. You know these other things. And it's okay. But you're right. There's times [00:27:00] where you sit there and go, oh my gosh, what have I just done? I can't really run a business. I can't scale this thing to 40 people. I can't do all this. I don't know what I'm doing. Yeah. I used to be in corporate America and maybe I'm just not as good as I thought I was.

Yeah. And so everybody goes through it, the insecurities, and, and you have to, you have to especially embrace it when you're an entrepreneur, uh, because you have to get over it pretty quickly and get after it and make things happen. , I have, I had a conversation with somebody, a guest on my show, and we talked about it and I said, well, now it comes, you know, I recognize it comes up a couple of times a day sometimes, you know, and you go, oh, look who showed up?

How are you? Great. I'm not ready for you. Bye-bye. And dismiss it. You know, like if you almost acknowledge it, then just let it go. Um, because you know, I've done that. I've, I've done that. You feed into it in Home Depot. I've been walking through, uh, aisles talking to myself and people are looking at me, but it's usually like, what the hell did you just do?

Why did you start this business? What the hell you doing? ? Are you, do you need some help, sir? Yes, but I don't think it's gonna be here in these aisles. Is there a therapist and [00:28:00] staff here? Home people?

That would be great. That's a new business vertical for Home Depot is the therapist. Oh, they should have a business therapist in there. Yeah. You know what, Walmart has a great e. They have. You could get your haircut, you can get glasses. You can get keys made, you can go food. Why not have a therapist office in there?

I think that's genius. I think we just invented something. We just solved all world problems. , honestly. Uh, which, which reminds me of, so my, my wife decides she's gonna go to the Walmart. She's passe, she passes the target and goes to the Walmart in our area. I. because it was a better deal. And she goes down there and it's, I think it's like 10 o'clock at night and she comes back and I mean, she is just white as a ghost and she's an Italian gal.

Um, you know, Derek's getting, I'm like, what happened? She goes, you'll never guess what just happened, . She goes, I was checking out and this guy took his cart and just slammed through everybody in the aisle and just went through [00:29:00] everybody and then went screaming out the door. And then he was ripping his.

I'm like, you're right. I, so now I think, Michelle, you're under something. I think Walmart ought start offering therapy. , we, who do we connect with on LinkedIn to make this suggestion? I think that we should start this project right away. Right. Let's get this going. I think another business idea, genius brought to you by the small business Safari and Heart Metrics.

Co-sponsored. Co-joined. I love that. As you took the leap and you got into it, did you have a client, did you have an established base? Did you, when, when did you get that first dollar? Because as one guy told me, you're not in business until you get that first one. Um, actually it was a travel client and, um, I, we, I partnered with a, a very good friend of mine who we do some collaboration with, who's also in the travel industry.

Um, as on the recruiter. and he wanted to, uh, do some training for and to recruit for independent contractors. Cuz believe it or not, even though I was [00:30:00] in, in the, as an employee, part of my role was to help support independent contractors build their business and create business or bring in new, who wanted to become independent contractors.

So I had a sense of. Have a business plan, have some pricing, how do you, you know, set up your social media, all of those things. So he knew the, the company I was with before. So I did a couple of workshops for some new independent contractors for him. That was, I think, may or June of that same year. So that was my first client.

Um, after that I had a couple of little odds and end things. I started to get more certifications. Um, October of 2021. Twen. Yeah. Yeah. October, 2021, I got a client through networking, [00:31:00] referral, whatever, and that was, that was a client who I was doing some one-on-one coaching. Um, who signed up for six months.

So I was really excited about that. Um, doing some diversity work with him. And then I started to get, you know, a little bit more momentum on that last, this past year. It's so hard to say. Last year, I mean, we're just, what, four days into the new year, but last year I did a lot of, uh, professional development and career coaching.

So I had, you know, a lot more momentum building up from. But nice. Been nice. So you're, uh, so you've been at it for two years. I remember when I first started, I said, you know what, I am going to, uh, and of course all the common knowledge and the industry standard was, it's gonna take you three years to break Cuban into the business I'm in.

And I'm like, now I'm way smarter than everybody else. It'll be 16 months. Don't you worry about me. 2008 happens. Yeah. How'd that go? three years. Uh, and two months later I finally started breaking in . So I was two months buying the curve, getting my butt [00:32:00] kicked in. So you've been at it and obviously, uh, not the overhead that I had, you know, buying trucks and hiring people and putting equipment on the road.

Um, so you obviously, you're often running on, on your way to successful path. How would you define success, uh, where you're going now in your career? I would say for me, I don't know about for anybody else, but for me, success is. , feeling confident that I have credibility in this space, that I belong in this space.

Um, yes, imposter syndrome's gonna come up. I was just gonna say that sounds like a variation of that, but you know, there's, there's confidence and then there's confidence in your credibility that you can deliver. in all the areas you want to deliver, because when I first started it was like, okay, coaching and consulting.

I knew I didn't wanna be the life coach, um, necessarily. I wanted to stay more on the business because I have such a strong operations background. I really wanted to stay in that strategic space. Um, and [00:33:00] so knowing that the pandemic impacted a lot of those things. That was a little bit hard. So I was throwing like past up against the wall, see what sticks, and I was saying, oh yeah, I could hungry again.

Yes, I could do that. I could do this. You know, whatever it was. Now I'm really starting to narrow it down more. So when I think about when I started, it was January when I established, kind of put the flag up. It wasn't really until May or June that I really started, so it's been a year and a half. , um, yeah, you, you, you know, you, you're going through a lot of things.

I think, um, people talk about this a lot. When you start, you, you have a plan. Well, I did. I, uh, as Ellen mentioned, um, I worked on my business plan for, uh, six, uh, eight months before I actually launched. Um, six months in detail and two months in the prep to go. But, you know, I had a plan and I, I still had that plan actually with me and I continually update it.

Um, but you gotta find out where you're gonna be good, where your niche is in the. And I've said this before, I would do anything to anybody at any time to [00:34:00] make 80 bucks an hour. And now you're you. I learned, you know, we don't do gutters, we don't do roofs. There's things we don't do, we niche down. But I've also learned that we can expand and do remodeling.

We do it very well in the bathroom, kitchen, and deck remodeling space. So you're going through that evolution that I think everybody goes through, which is fun. And I think if you embrace that part, people think all the time, he is like, well, okay, not people this. That's me. Oh my God. I was for the listen listeners.

He's got two hands pointing at himself right here, big guy. That's right. When you point at somebody else, you know, there're four pointing back at you, . But, uh, so I found, you know, I was like, man, I wasted so much money chasing this or trying that, and I tried to stick back at it. There's, it's actually, you know, there's only three.

How many fingers do you have? Point back to yourself. I just heard some guys say that to me. Point different. Yeah. I don't, anyway. , we're talking about fingers. I'm talking about losing money. Okay. very serious. So, um, so that's how I had to learn, uh, that you was like, okay, you know, you can't do that. Nope. You can't do that either.

Nope, you learned that. All right. Don't you ever touch a roof ever, ever again, and those are the things you just gotta learn. So [00:35:00] you're going through that as well. I, I think that's something I'm still doing here, and I am 14 years into the trusted toolbox right now. . Yeah, 100%. I actually had an example of that today.

So, um, I had a strategic call with a friend of mine. She goes, so what are you excited about with, with your business for 2023? And I said, well, I definitely, you know, I got a taste of doing speaking engagements last year. I want to continue those. Um, I, I wanna continue working on developing, uh, some learning and development programs for, uh, women in leadership.

Um, given that I am one and have experienced in that area, but on the career development side, the one thing that I will be passing along to a colleague of mine who I trust implicitly is the resume, um, chasing those people who wanna do resume. Only, um, I really wanna focus on, okay, you need a strategic plan in how to find a job.

You [00:36:00] need, um, some help with your delivery, your pitch. How building confidence, cuz we do record people so that they can see themselves when they're in an interview. Isn't that super powerful? Oh my gosh. It's, it's hilarious. I mean, it is hilarious. I've had people who say, please don't show it to me. I'm like, you will not learn unless you watch it.

So you have to what you it afterwards. Exactly. Um, so, well, I love that. I love that niche. I mean, yeah. So what's, so what, what's a typical charge for something like that? So if I do a full, if I'm doing a full, uh, three month program for somebody where we're doing soup to nuts, including the resume, um, I'm doing it for 1750.

Yeah. I mean, and 50 cents. That's pretty good. No, 1,750. Oh, she doesn't have the crystal model of pricing. , , she obviously had a better mentor. . Way better. Right? So the one failing. I said I did a lot of things right. My business plan, the one big thing I did is I kept my [00:37:00] pro performer close to my vest, and, uh, I, I just told the story again.

So I'm into my business four years and, and I'm thinking now, okay, you know, things are starting to look pretty good. And I have a very good mentor of mine and he's, uh, talking to me and I'm showing him around the place I'm subleasing. And he goes, how you doing? He goes, yeah, I'm doing good. He goes, what's your net?

And I said, 20%. He said, really? In home services. Wow. Chris, I've been at this for 15 years. I've never gotten above 11. . I said, uh, well really it's more like three. He goes, oh yeah, that's what I would've expected. . He said, when you first starting now, I mean, it's, it's a hard business. It's a load net model and that's the way it works.

And it is, but you gotta have that conversation so you can sit there and listen to this podcast and go, oh my God, this guy's an idiot that he ran a business this low. But, but if they don't have a mentor who helps you, then I couldn't get back up to those numbers I was supposed to be, yeah. And I actually told somebody that who was, you know, the marketing, uh, the marketing piranas, I will call 'em that because they are, they come out of the woodwork from everywhere.

They're like, well [00:38:00] said, oh my gosh, I'm writing that down. And they promise you the star son and moon. I go, okay. If you're promising me this, then that means you're promising every other. Person in LinkedIn. So I've learned to steer away from them. Um, unless they have a good story and they make me laugh, then I'll, I'll engage in conversation with them.

So you could be a marketing pro. I, you know, I could be a marketing product. Cause I'm, I'm making Michelle laugh. I can talk food. There you go. See I'm connected with you. I can make you number one on Google . Yeah. Easily like everybody else. I just, you know what, I just found out that could, that could be, you could be a number.

Best seller on Amazon by buying your. You know. Uh, all right, so back to the book Secrets. Um, yes, I could have done that. I chose not to. Um, and for the one time in your life, you weren't slutting yourself on. I was. I thought about it, but you're right. I could You pimping. Oh, no. Slutty. That's right. . I identify with all those semantics, don't you think?

I, I identify everyone most . [00:39:00] I, I was gonna say, I have my own, but whatever. You were trying to keep it clean. I was trying to keep it clean. Yeah. From the lady from Rock Island with the two MITs. You know what? You're not the secret ingredient. . I should have brought it with the windy so I could show you

Alright, so back to the marketing pro, because I wanna expect that's, that is another big thing you learn when you get out in the business is that people extend their hand to help. And I think that's number one. A lot of people do want to help, but number two, there are some people out there who would definitely false profits.

Man, I'll make you number one on Google. You're gonna make me number one on Google. How many other people did you say that to today? , just 450. And how many people have you actually helped get Number one on Google? Exactly right. Well, it takes time and it's all about the SEO and everything else. But what happens with Google is they change their algorithms so many times that you could be number one this week and next week you could drop to number three, and then next month you drop to second page, [00:40:00] which is where nobody wants to.

I really don't care what page I'm on. I mean, it'd be nice, but you're not finding people off Google anyway. Not in your business. This is gonna be networking, making those personal connections, right? Yeah. That's the way. 100%. Yeah. Love that. Um, but when I think about when I told somebody who was marketing and, uh, she wanted to, uh, she was pitching the whole idea of me.

bigger clients, better clients, more, you know, whatever, high paying clients. And I told her what my pricing was and I had already, um, had increased a little bit. At that point she says, oh, you could be making so much more than that. And I'm thinking to myself, okay, well, yeah, an executive could afford for sure, but some of the people who I'm still in this, uh, you know, young business, those people, Have a hard time with investing in their futures, and so I'm not looking to gouge them to a point where, and what happens if they don't get a job [00:41:00] or what happens if they're not satisfied?

You know, I have that guilty feeling that I'm gonna give you 110%, but I'm also not guaranteeing you a position where you're gonna be 100%. . I also feel like, yeah, you, you put personal value in your time and what you're doing and for them, and, and, and again, I also look at this as a perp marketing play because 1750 today for one client opens up doors for 1750.

A couple more, but three years from now, when they come back to you and say, all right, Michelle, what else do you do? Well, you know, where are you dad? And she, well, I, you know, I have no idea where, where I'm at. I, you know, I don't, I wanna go to a new place. All right. Well, let's talk about coaching. All right, well, how much is it?

Well, today it's three. You know? Yeah. And, and now they're like in a position where they say, well, 3000 sounds like a good idea for me to find my next landing opportunity. Yeah. Um, and I think longer in the career, I think people would do that. So I, I, I think, again, back to anybody pricing their business in the beginning, and Alan's brought this up before, you know, in the beginning, are you really worth it?

you know, and, and [00:42:00] again, you gotta think about, you know what you're worth, but can you build? And what I said when I started my business is I wanna do small jobs to as many people as I could to get my name out there. And here I am, you know, 14 years later with 18,000 clients. And, and you just go, okay, now you've done it.

You know, in the beginning you had to stay away from the big jobs cuz you want to keep going with small ones. And in this case I would look at it as a little bit of a marketing play, right? Yeah. A play in that. . Michelle, I got a question for you. Uh, since a lot of our listeners are people thinking about jumping into business or maybe they're new in their business and the way you kind of got thrust into being an entrepreneur and, uh, had to backfill your business plan, and those are my words, not yours, what are some of the lessons you learned the hard way?

Um, I wish I had the opportunity to have six months to build that business plan. Yeah. You know, that is huge because, um, when I think back on when I was mentoring folks in the [00:43:00] travel industry who were coming into the industry, um, a lot of them just thought, oh, I just wanna travel for free and have everybody pay for my trips for free, and so I can see the world.

And it's like, no, you need to actually sit down in the desk and do the work. , the only way you're gonna make business is if you sell to clients. You don't just travel for free. So there's this, there's this thing about being, um, maybe the best way to say in love with the idea, but not, um, seeing reality, you know, like.

it's, it all looks pretty from the outside. You know, you have this great vision of you're going to make lots of money and you're going to have all these fabulous clients and everything else, and it's really kind of sticking to the reality. So the first thing is, I would, I wish I had the time and the, and that instinct to do that business plan right away.

I, well, you know, I, I've said this before, you know, I made a lot of mistakes before [00:44:00] I started my business. And guess what? Those didn't cost many. Um, by building my business plan and using mentors to help me vet my ideas, you know, it kept me from making some dumb decisions. Uh, it kept me out of a couple businesses I was gonna try to buy.

It kept me out of starting a business that would've failed miserably. So, um, that's a big thing that people I think forget about, uh, with the business planning process, if you do it while you're employed or you do it while you don't need the. It makes the process, as long as you take it the right way and do it the right way, it saves you a lot of money down the road.

And, and it did, it did help me in the beginning. All jokes aside, but, um, I made plenty of mistakes way after that and continue to day after day after day. Well, yeah, I mean, I, I definitely did. I think that some of the mistakes I made was, I need to do this, I need to do this, I need to do this. I was operating from the same speed and mindset.

That I operated in the travel industry, which is that you spend a lot of time in reactive mode because you are impacted by everything that's happening in the world. And you spent a lot of [00:45:00] time pivoting because you're in disaster recovery mode. You know, we were impacted a lot and so there was never a time to really slow down and plan even when we wanted to in the travel industry because as soon as we decided to plan something, , some other big thing happened.

You know, the economy happens, world affairs happen, terrorism, natural disasters, all of that. As soon as that drops in your lap, every planning decision that you ever had has to stop and you have to figure out what's your plan for this next scenario. , you know, I, uh, a good mentor of art and he was actually on, uh, mine, I should say, and he was on our podcast, Chris Hanks, I'm gonna steal his phrase.

He said, firefighters make the worst entrepreneurs because they're so reactive to the moment. And you just talked about Yeah. As an entrepreneur. Exactly. You have to, you have to put your planning hat on your, your, your proactivity activity hat on, or whatever that's called. You just made up a word. I did.

Yeah. [00:46:00] And I think I'm gonna coin that one down. I'm gonna, I'm gonna call this, well, between that and the therapist in Walmart, I think we've. I think we're on a, we just like checked off lots of things here today. I, yeah, I think we're on a roll, so we're gonna help Walmart become successful. You know, they need some help and I think they need us though.

I think heart metrics and the small business safari are gonna make that happen. All right, Michelle, I have loved our time together, but we're coming to the end, but, but before we go, what is your favorite dish to make? We didn't get to talk food. Yes. Your favorite dish. Like if I said I'm coming over, Michelle, you need to impress me.

Don't be in a pasta. Give me your best. . I really have a lot, but um, I haven't made it in a while. I thoroughly enjoy making it, but there's nothing like a good bay. Oh, I'll be right over. Oh, , she had me at the Pi Buddy . Oh. So last time I go to seafood in it. last year I got to go to Spain and, uh, we're threatening and I'm trying to get my friend to come back on, [00:47:00] uh, or come on the show and we're gonna do a paella cooking class of one of our podcasts, , oh my gosh.

From, with them from Spain. So I've been threatening, we're going back and forth. They just had, again, another month off because it was Christmas. Um, so, uh, but yeah. Oh, well, and I haven't made it in, in a long, long time. But you. Saffron, which costs like, what, 50 bucks for this little tiny thing? Yeah. You have to have the fresh saffron for the rice.

Oh. And fresh saffron. Oh yeah. Go ahead. Keep talking. And um, I know, you know, you gotta have good seafood in it. Okay. What's your, what's your second one? ? This, this podcast may go longer. Okay. That's a different podcast. Um, well I made for Christmas dinner Christmas Eve. Yeah. Christmas Eve. I made a no fail, uh, prime.

Okay. Why is it no fail? I made prime rub too. Um, I don't take credit. I, I take credit for the rest, for the recipe, but, um, first of all, it has 10 clothes of garlic. So this is [00:48:00] not for the people who don't like garlic. Do you pierce it and push the clothes in? No. Okay. Just on the outside you're making the spice rub.

Mm-hmm. , and then you're adding your oil and your fresh garlic altogether, and then you're lathering up this. Thing just like that, you can cross the fat on the top. The key is you put it in the oven at, I forget what the temperature is, but you're putting in the oven for 50 minutes and then you turn off the oven.

Do not open up the door, and you leave it in there for two hours. Oh, wow. Interesting. That is, I've never done that. And turn it back on. At 300 degrees that I remember, and you cook it for depending on your rare liking, but you cook it anywhere from 45 to 55 minutes. Look at that. I love that one. Nice. Like butter

Oh, I like it. Butta like butter . Alright, so, uh, I teased [00:49:00] down on this before and then we're gonna get to our famous last three questions, uh, after you push your stuff. But I made crab cakes last night because, ooh, I, I had bought lump crab, uh, meat. I was gonna ask it a nice big chunks. Big chunks. Yep. Did you get it from b.

No. Uh, so I got it from Costco , and I am a Costco snob. Snob. I'm a Costco snob cub. And that's still funny. It is funny. Yeah. But, but I'll tell you, I, I've actually, I thought he was gonna say he had it shipped in especially, right, exactly right. No, cuz I've had the stuff shipp in, I've got it from a local seafood place and this one from Costco.

these turned out to be my best crabcakes ever. I mean, I was chopping slice and dice and mixing, doing everything, and I don't know about you guys. And so I get like two or three recipes. And then again, as an entrepreneur who could never follow a franchise system in his life or a recipe, I start making it my own.

And so I did it of course, and then I. Freaking nailed it last night. I had the family going, dad, these are like the best ever. And this is, these are cows. Oh, so your daughter didn't actually say do better this time? No, she's actually, she said, [00:50:00] dad, these are good. Ah. I'm like, can, can I get that on the record?

Because I mean, uh, I'm not even a, I'm not even the seafood guy. My, my go-to is chicken pcca, so. Oh, I can do that. I do a great, obviously I can, I do a great gravy. Uh, cause that's why I grew up in s. But, um, I don't get to make that much either because they're not big meat eaters. Um, so anyway. Oh, I have a question for you, Chris.

Yeah. So I was watching, um, the show, the Kitchen the other day, and there was this Italian chef on the, on the show who has a restaurant in Brooklyn, which I'm, I think I'm gonna have to take a road trip too. But she also teaches private, uh, classes to how to make. Okay. Do you make fresh pasta? I don't make fresh pasta.

I have done it twice. I've, I've done it a few times. Yeah, I do. Right. I made a, I made a crucial mistake of thinking that this lasts more than two days though. Oh, yeah. Whoops. Yeah. Yeah. Ready? Have you done it? What? Have you done it? Fresh pasta? Yeah. Oh yeah. I've made fettuccini spaghetti. So, growing up as a kid, we did not make fresh [00:51:00] pasta, uh, because it was too, Because, yeah.

Cause you need really good flour for it. Right? Exactly. There you go. Bingo. But interestingly enough, um, Katie, who is the other famous chef, she's, she's always in Mexico. You might see her when you go, um, Katie, who was the chef on the show says, oh, so now am I supposed to add salt? Michelle, you're my favorite.

Now supposed to add salt to what? To, you know, when you're mixing it. Cuz I have the mixer, I do it in the mixer. And she goes, no, I don't add salt. She. , you put salted water, you have sauces that have salt in it. There's no need for it. But she said the most important thing was she says because salt, although it um, you know, it gives the flavor it will with, it'll draw out the moisture.

And so then your dough becomes a little bit tougher. I said that's probably what I should do when I make pizza, cuz I make pizzas all the time. I, in fact, I made fresh pizza yesterday and I make it from scratch with a. . [00:52:00] So I decided to leave out the salt. It was so pliable, so delicious, but it didn't have the flavor cuz it's, you know, you gotta buy really, really good flour.

So I was just curious whether you omit salt or not, but, I do salt's gone and flour's key. Yep. That's the, that's the big thing, um, that I found because I do mix my own bread and I do that. Um, I will do, uh, just a little bit, if I'm doing a big batch, I will do a little bit of salt just for a little bit.

Okay. But you're right, it does draw it out and you have to, I, for me, i, I just a one little teaspoon more of water. Of what? Water into that one More teaspoon of water. Okay. So cool. Yeah. Yep. So great that, that'll be for next, cuz I do make, I had a carb party last year. Where we made that. Yeah, we made, I made fresh pasta.

I made fresh bread and I made fresh pizza. Oh, all right. Well, next trip to Atlanta. You know where you're coming. , you're coming here and we're cooking . All right. Alright, Michelle, you're [00:53:00] gonna have to tell everybody how can they get ahold of you. Um, so I know you have a podcast. Let's push the podcast, talk about your website.

How can people get ahold of you in the best? Yeah. So hart metrics.com and it's Hart h a r t m e t r i c s.com. Um, I have a, um, connect with me there. You can book count, uh, strategic call. Um, with my link to my calendar, I am on LinkedIn quite a bit, so people wanna fire me there. I'm also on Instagram.

Facebook, but those, there are a lot of coaches out there. Everybody, you gotta go out there and, you know, I've, I've talked about coaching a lot. Um, you gotta decide to yourself, are you ready to coach and be coached? Are you ready to accept coaching? Go out there and then start talking to people and if they start resonating with you and hitting with you, do that.

But I would put Michelle on my candidates because if, if that's everything you just listened to, today is something you want to do or something you're thinking about doing. I'm telling you, man, I've met this lady a couple times and talked to her and I, every time I walk away, there's something. Pick it up.

So, uh, Michelle, thank you so much for coming on, [00:54:00] but I'm not gonna let you leave Okay. Without asking my three questions. Number one, what is the favorite feature of your house? I think I, my, no , um, my deck. Oh, whoa, loser. I'd lost that one too. your deck. Nice. Cuz you like to, you had it done during covid. Okay.

And it's, um, so behind us is all woods and highway, but, um, at night, especially now in the winter with the trees being, uh, I can see straight out to the highway. I could see flights taking off from LaGuardia, and I'm in New Jersey, LaGuardia's in New York, and I can see the tip of the George Washington Bridge.

Oh wow. That's cool. All right, number two, what is a customer service pet peeve of yours?

That's a long list. . Look at that. Look on her face. Wait, a customer service pet peeve. So in other words, a customer who's complaining or a customer service, no, no. You're out there, you're expecting good service and somebody does not provide this. You've been in the hospitality industry, you've been out there forging for [00:55:00] yourself, and, and now you go out there and you, you asked this person for this or this customer.

Yeah. What drives you nuts. It just drives you insane. When people have the RBF syndrome, know what RBF is. Resting bitch face. . Oh yeah. Rest. Big bitch. Face syndrome. , thank you for, thank you. Got it. Bingo. Yeah, that's a good one. They wanna help you, but they really don't wanna help you. I just saw, I just saw a meme out there that says I can CL clear that if every morning you just wake up and you do 50 smiles, they'll fix your R B F.

So I didn't see R bf, but he's a rusting bitch face , so that's awesome. . There you go. Now we picked up another tip. There you go. 50 smiles and you don't have that. By the way, don't hire anybody who's gonna be a her, B, F, and then hostess. I'm gonna, I'm, I'm going to share that with some of my women groups that I do 50 smiles, uh, 50 smiles.

Uh, what is it? Cures. I cures rbf. Fiftys cures rbf. Just smile. Just smile. 50 times in the morning, , and you'll cure your [00:56:00] rbf. And that's before or after you journal an exercise. I just wanna know , right? Yeah. And you know what? In fact, if you wanna do a Zoom call, I'll be the, I'll be the coach. I'll just be sitting there doing this on other side.

Perfect. Right? I looked like freaking . Uh, good, good news is, uh, Ellen, I started putting this on YouTube. So you go out there and check out my faces. God, don't say what's wrong with Chris. Oh my God. He's, I think he's glitching. . No. Does he have Tourettes?

All right. Number three, give us a DIY nightmare story.

Uh, anything that we've done before, do it yourself. Oh. Um, well we, when we first moved into our house, we had to put in, um, we decided we could put in a chandelier ourselves, . Well about, you know, it's still standing. That's a good thing. We're not replacing. Doesn't fall. Anybody Hasn't fallen taken [00:57:00] anybody out yet?

Yet? No. Okay. Nor my dining room table, thank goodness. But it did take us about, I don't know, five, six hours to do and almost a divorce. But we're still married and the chandelier is still up. So . Right. Uh, before I got married, uh, to the lady on, we decided to hire an electrician. After that, Martin, I did wall.

Oh. Oh, that's a nightmare. Never. That's a nightmare. Ever. Ever. Especially not with that lady. I'm married to Marcel , that lady I'm married to. Whoa. That's brutal. So Michelle, thank you again for sharing everybody. Hopefully you guys picked up something, but again, we're all about entertainment, but education.

Let's get you up that mountain top of success. Let's get up there. Let's make it happen. Let's be that guy then that lady that makes it happen. And let's make 2023 an awesome year. Yes. Let's get outta. Cheers. Gone.

Michele Delgado’s Bio
How to Set Yourself Apart for Success
How to Take the Chance on the Entrepreneurial Free World
Lessons From Learning the Hard Way