He was a nice guy but...
When it comes to customer experience in your business, you need to make sure it is 110%. In this episode, Chris and Alan share some great stories and the lessons from them are valuable. Being consistent, setting expectations, and being honest can go a long way in customer experience. One gold nugget from this episode is under-promising. What that looks like is setting an expectation that your product or service will be delivered but knowing it won't take that long and getting it there early. There are many more nuggets to be found in this episode so go ahead and take a listen!
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