You're not going to win the Kentucky Derby with a donkey...
The boys kick off the second part of the customer service series on hiring! You can't hire donkeys and expect them to grow and be the best they can be. What you can do is hire a person with charisma! The person that may not be the best experience-wise but is willing to grow. In a small business, it is essential to have these stars as your front men. There are a lot more great GOLD NUGGETS in this episode on customer service! Some hot topics are you leading your employees, how do you deal with a customer when something goes wrong, and measuring your customer service efforts! Take a listen to the second part of the customer service series!
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