Book Smarts Business
Short on time but big on growth? The Book Smarts Business Podcast is here for you - the experienced, busy business professional who loves to learn more about their profession, wants to become an expert in their field, or maybe even desires to become an entrepreneur down the road! In about 15 minutes (yep - only FIFTEEN MINUTES!), you will learn more about our amazing authors, their intriguing insights & their unique writing experiences. Learn the ins & outs about their books (including the key takeaways and why you should buy/how)! For any potential authors out there, the Book Smarts Business Podcast can provide you another avenue to showcase your expertise and book! Not an author yet? Check out OverNightAuthor.Com for more information to change that. Influence Network Media is reader-supported. When you buy through links on our site, we may earn an affiliate commission. This site participates in the Amazon Services LLC Associates Program.
Book Smarts Business
Dan Gingiss, The Experience Maker
In this episode with talk with Dan Gingiss, Customer Experience Expert and Author of The Experience Maker. We discuss the importance to focus on your current clients/customer's experiences to grow your business.
Buy The Experience Maker
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Connect with Dan:
www.dangingiss.com
LinkedIn
Bio:
Dan Gingiss is an international keynote speaker and customer experience coach who believes that a remarkable customer experience can be your best marketing. His 20-year professional career consistently focused on delighting customers, spanning multiple disciplines including customer experience, marketing, social media and customer service. He held leadership positions at three Fortune 300 companies – McDonald’s, Discover and Humana.
Dan is the author of two books, The Experience Maker: How To Create Remarkable Experiences That Your Customers Can’t Wait To Share and Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media. He also hosts the Experience This! Show podcast and the Experience Maker Show.
He earned a B.A. in psychology and communications from the University of Pennsylvania and an M.B.A. in marketing from the Kellogg School of Management at Northwestern University.