Book Smarts Business

Dan Gingiss, The Experience Maker

November 19, 2021 Jodi Brandstetter Season 1 Episode 18

In this episode with talk with Dan Gingiss, Customer Experience Expert and Author of The Experience Maker.  We discuss the importance to focus on your current clients/customer's experiences to grow your business.

Buy The Experience Maker
#Sponsored

Connect with Dan:
www.dangingiss.com
LinkedIn

Bio:
Dan Gingiss is an international keynote speaker and customer experience coach who believes that a remarkable customer experience can be your best marketing. His 20-year professional career consistently focused on delighting customers, spanning multiple disciplines including customer experience, marketing, social media and customer service. He held leadership positions at three Fortune 300 companies – McDonald’s, Discover and Humana.

Dan is the author of two books, The Experience Maker: How To Create Remarkable Experiences That Your Customers Can’t Wait To Share and Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media. He also hosts the Experience This! Show podcast and the Experience Maker Show.

He earned a B.A. in psychology and communications from the University of Pennsylvania and an M.B.A. in marketing from the Kellogg School of Management at Northwestern University.

Support the show