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hesitate sign up today okay so Dad I had to rope you in for part two all right I
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have to pitch a question to you so okay probably the most pervasive thing that I keep hearing from
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clients so much so that I've been encouraging my clients I keep hearing this is starting about August September
2:05
of this year I kept hearing this Perpetual theme of for some reason I
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can't get patients to schedule treatment and so when I start kind of
2:18
asking what are they saying what's the resistance oh I think I'll just wait on it I'm just going to wait a little bit
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or you know just this idea of I'll wait and take care of it later and for a lot
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of these clients that was that's not been a normal Trend in their practice
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and so as I thought about it I always see you know there's Co broke a lot of
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Trends so pre I could tell people with almost certain prediction of this
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usually happens in this month or this time of year and Co really dismantled all of that um which from a Consulting
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standpoint is is nerve-wracking and so it's been interesting to see new trends develop
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it's almost like a um what is it uh BC a time frame we're going to call pre-co
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postco um time frame that there's been new trends that have developed and of course they're early in in the Inception
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and so I at first started listening to these Trends and I'm like okay so so
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many clients are saying this let me pause and think about this about what
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what am I missing here what is the the foundation of it and I realized this may
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actually be an old Trend because as I've thought about it you know we go back
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through Cycles with election years mhm sure and as I would go back and kind of
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think through okay 2020 was a difficult year I wasn't thinking about anything
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election wise but then when I went back to 2016 I could think through wait a
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second I picked up on some of the same Trends then the only difference was I
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would pick up on a resistance to moving forward with anything but it was more in
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that October November time frame when we're really so consumed with the election and what's happening with our
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country and this was happening more August September so I'm like well is it related to the election but what's
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interesting about this election year is we had a whole lot more of a focus
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because of Biden and the disruption with is is he going to be the presidential
4:39
candidate is who's it going to be so we were thinking about the election much earlier than we typically would so then
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I started treating a lot of these conversations as an election resistance
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yeah a reaction that was sooner than I would have expected and so so I wanted
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to get your perspective on in all your years of doing this do you feel like
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you've ever seen a trend around a polit some kind of
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political you know reaction or I think there's probably always u in big
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election years you know presidential election years a lot of fear yeah and
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uncertainty um which I think probably affects you could track Walmart we talked about Walmart last time they I
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think probably every industry experiences some kind of I just don't know what the future
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holds holds yeah I'm just nervous even though they may not even verbalize that
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just nervous so then uh if that
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is truth that people just become they spend less they they're just hesitant to
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make decisions then the question comes well okay how do we overcome
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that do we do we just accept it that this is just the way it is well I don't
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think so I think we have to be proactive yeah and I think if you think of the one
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patient that has normally accepted treatment and that doesn't I think you just have to have
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the hard conversation which I can't but I have people that can that just say you
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know historically you've always done your work yeah why are you not doing it
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uh and just having that hard conversation and see if you can find out okay what what is the resistance and is
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it something that we can overcome um you know I think
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of you know you could play that with if it is the world so
6:56
uncertain you know you could spend that well the world is so uncertain but what
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we do here historically you know we've got
7:08
your best interest this is the best treatment for you so you could get
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sidetracked with that and and I think it's address it but don't let that be
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the obstacle cuz really it's not although people will use you've been at
7:25
this long they'll use any excuse not to do their Dentistry you know um so I
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think it's probably a reality MH and the question is how do we address it and and
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overcome it yes yeah I think you're exactly right that it often times we
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don't in we haven't done a good job in the dental field of when a patient isn't moving forward with treatment whether
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it's an election asking why why not we just accept it yeah as okay well because
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we don't want to and again I wouldn't be this person either we we don't really we're afraid
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to ask why mhm yeah and most of the I think most of the NOS or most of the
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rejections are are are they're not rejecting our treatment but we kind of
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feel like oh you're rejecting me and you're rejecting this treatment but it's the financial it's a financial decision
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for that family so then it becomes can we over over come that is
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there something that we can do do we have a financial plan do how can we overcome that but it is digging going
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beneath that level to the next level of okay why not yeah yeah and to me I think
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a lot of times we shy away from that because we view it as being pushy yeah
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and I view it completely opposite because it's not being pushy if we're
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advocating for what's right right for the patient we're Health Care Professionals yeah and this is a patient
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in need of something that we are the expert in and so if they push back and
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say oh you know yeah I know doc that I need that but I think I'm going to wait on that yeah and then us as The Advocate
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and as the expert in dentistry go well okay yeah you know talk to Sally at the front she can schedule you after the
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beginning of the year what we've said to that P is actually what I just talked about is
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not important you can wait it's fine and we don't we think that we're doing the
9:39
right thing by kind of backing away because we don't want to pressure the patient but what we've actually done is
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we've reinforce the idea that this is not important and therefore we have de
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advocated for them oh yeah we're we're actually doing harm to them if if we are
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which I feel like everybody that's going to listen to this episode is is an ethical honest moral I'm proposing what
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is right for this patient then we are actually demotivating de advocating for
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that cuz what do you think in the next six months when they come in are they going to be any more motivated well no
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you let me slide last time yes but but it it it is hard and again you got to
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surround yourself with people that can take it to that next level and and our
10:29
office we've talked about Melissa before yeah that she is we call her the closer
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mhm because she loves to go to that next level mhm she's just wired that way and
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and she can just go in I know we've shared this I'll leave
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we'll talk about treatment and I'll say hey Melissa's going to come in and talk about the money yeah I'll just say that
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she's going to talk about the money what do you have insurance or don't have she's just going to come and talk to you
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uh about it and then let's see what we're going to do and I'm out and Melissa will come in and she will say
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you know this is what we think this is the treatment this is the money and she just doesn't say another
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word yeah she will not say the next word yeah it doesn't matter how long that
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patient sits there she's not going to be the next one to talk I could not do
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that you be crawling out of your own be like oh here let me just pay for it you know I think you ought to have you know
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I think God told me to pay for it but so I'm not that person but there
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are people out there that like doing that so you got to have that person that's not afraid to ask well why not
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yeah why not we think this is the best for you and there's something that we
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try to do and we talk about it often is here's the problem yeah here are the
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consequences of not dealing with that problem here's the solution and and here's the results of that so we we try
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to keep we have a new relatively new hygienist and we had to have this conversation because I noticed we would
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have a treatment and we would have a she would have a patient and there would be pre-existing treatment that wasn't
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done and she was just not even dressing that she was just looking at new stuff
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and I and I was telling her the same thing it if it if we proposed it before the problem
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hasn't G gone away so you've got to say hey there was a problem before that we
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haven't resolved um and again that doesn't mean they're always going to do it but we have to keep going back the problem has
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not been resolved now now is the time and again it comes back to ethics and I think the
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majority of the people in our field are ethical and we're just proposing again this is the right thing for you at the
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right time yeah um if you don't want to do it why not why
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not and if it's money let's see if we can resolve that that issue if it's I don't believe you then
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maybe you need to go somewhere else go somewhere where you do believe them yeah it's finding out what is the barrier to
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this how can we resolve that can we resolve that barrier but we we can't even attempt to resolve it without the
13:25
conversation yeah of what's what's can I ask what what's preventing you from moving forward with this or and some of
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those things are Beyond like if it's Global if it's Nationwide
13:39
um you just have to say you know we this is not new you know um the world has
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always just been yeah it's a it's a crazy year but we can't let that dictate what
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we do what's best for ourselves yeah yeah don't let this personally impact
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your your health you know it's interesting because I feel like every election year when I look back at it you
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hear some real interesting you know uh
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thought processes of people and so I was sitting with one client that we were
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talking about this trend you know that he's been seeing in his practice and he said I just have heard some really
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interesting things like I've got one that when I started talking about the crown that he needed he started talking
14:31
about the the dry food Goods that he he's been storing he's got this he you
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know secured a weapon he he was like it it just turned into a really interesting
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conversation and I think there is a segment of the population that is for
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whatever reason every probably every election year but this year in particular has been spicy and so they
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have gone to you know the world's ending the United States is collapsing and we
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hear that and we're like that a little farf but you have to meet people where they are and so it you know he was ask
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me how do you meet a person in that spot and I said you paint a scenario of how
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when the world collapses the last thing you want to have is a Toth I know that's exactly what I think who's going to take
15:26
that tooth out who's going to do the ruken out if everybody's blown to bits and you're the only
15:32
Survivor the last thing you want is to have a toothache in that moment and again that sounds you know funny as we
15:39
talk about it but if that is the patient hesitation like I can't even think about
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that cuz I'm thinking about my dry good you know storage capacity and how many years I can feed myself you you go okay
15:52
this is what we're working with let me let me paint a scenario that would be helpful cuz God forbid if that does
15:59
happen I sure the heck don't want this man having a toothache in the midst of Armageddon you
16:06
know so yeah I think we got to ask the question that gets us to that deeper
16:14
conversation and and there just may be radicals out there that you're never going to reach them and you're like okay
16:19
move next moving on next I tried my best yeah but I think it
16:25
is the right thing to do is to find out why you know get below can can I help
16:33
you navigate through this you know and I think sometimes it
16:39
it really is a look at you know treatment Acceptance in general I think
16:44
that when you have a trend that is that is resurfaced at this point in my mind
16:51
it's it's a such a finite period of time but it gives us a really good lesson
16:57
into people have to be really in the right frame of mind to purchase anything
17:04
right whether that's you know root canal on a crown or whether that's a car or you know a house or whatever they there
17:11
really is this kind of mode they have to be in where they're mentally prepared to
17:17
make that purchasing decision and so we do have I believe a responsibility to
17:23
help that patient get to a point where they're ready and yeah if there's a lot of clutter and insecurity
17:32
insecurity and it's affecting their Pro thought process and they really can't
17:38
focus yeah I I like that analogy we've just got to help them narrow that we're
17:43
not talking about the whole world let's just can we just talk about your mouth yeah and what's best for you yeah and
17:51
getting them to that point where they can focus on on themselves for that moment and I
17:59
think election years in my mind you know I was asking my husband before we
18:04
started this podcast I'm like you know he loves economics and studies everything and I'm like so have they
18:11
done any research on Election years and purchasing and all of that so he
18:18
mentioned that they've looked more into there's stalls in the stock market that they can perceive during election times
18:27
or around election time but he said I don't know that they've looked too much into like consumer buying habits and so
18:35
there there may exist may it may research may exist out there but I think the subjective evidence of just daily
18:42
living and you kind of break it down to this little microcosm of the dental field that we have and I for sure can
18:49
see that there's something that changes in the consumer mind at least towards dentistry and particularly depending on
18:56
your patients because you you'll have some patient that are intimately involved every day they're they're
19:02
watching and listening and then others like myself that you know I don't need
19:10
that every day I don't want it every day but it's it reminded me of a
19:16
story of how people react so your mother's good friend Karen cauldron said
19:24
you know there's a u there's been a over on the east coast they were boy not
19:32
boycotting what is the um the people that bring in all the stuff off the
19:38
ships oh oh yes uh anyway where they wouldn't let they
19:44
wouldn't take the products off or something like that what is that the union over there I don't crazy so anyway
19:51
so you know if you got all these 100 chips out there waiting to bring bring products in so Karen calls your mom and
19:59
says you need to get online get on Amazon and order as much toilet tissue
20:05
as you can because those ships are stuck out there and we're not going to get
20:10
toilet tissue so your mother's like oh my gosh so she gets online and orders
20:16
all this toilet tissue only to realize all the toil tissue is made in the United
20:22
States so you have patients that come in that are worried about toilet tissue
20:28
yeah when it's really not even an issue yeah yeah so some of those things maybe we can clarify that hey maybe that's not
20:36
going to be such a a big issue but also too you know patients
20:43
will use any excuse to postpone treatment yes yes and finding out that
20:49
why and it again goes back to why don't you want to do it this is the best thing
20:55
for you yeah and again it's either a money issue
21:00
or um every once in a while it could be a trust issue yeah and really it you
21:07
know it's hard to say but you don't need those people anyway right CU they're not they're never going to talk great about
21:13
you out in public anyway so sometimes it's like well I think you ought to get another opinion if you don't believe
21:19
just get another opinion I agree and Through the Years so many times we've we've said that to someone
21:26
or they've left on their own but a lot of times they come back yes
21:31
yes it's worth it to send them off I think and they come back with a different attitude they're better uh it
21:38
sad at the time you're like what what did we do and I've made those phone calls what do we do yeah you know why
21:45
did why did you leave yeah um but I think if you're just practicing like all of your your clients are ethically
21:53
trying to do what's best mhm that's that's all you can do some people aren't
21:58
going to like than you mhm yeah just part of it and that's okay just part of it yeah it's interesting that you
22:03
mentioned trust so a lot of times I'll talk about at least the four main barriers that I see um Financial is can
22:13
be one of them you know and how can we navigate that conversation with patients
22:19
do have we thought through financial options that were willing to offer uh trust is another one that's
22:26
probably the hardest to overcome right and honestly you know we can show all
22:31
the evidence I think pictures are worth a thousand words we can we can show them
22:37
what we're seeing but beyond that it very well could be go talk to somebody else first yeah as a matter of fact it's
22:44
a prequisite before I do anything in your mouth go I want you to go seek a second opinion because that can foster
22:51
trust also fear yeah we don't think about fear a lot but the in the Dental
22:58
field in particular a lot of times people don't move forward the foundational reason is fear now they may
23:05
mask it with you know I need to talk to my wife or oh I got to you know I got to look at my work schedule or I'll call
23:12
you back so they're very benign responses and it's hard to really
23:17
understand why they're delaying and they're just embarrassed to say that I
23:23
get totally freaked out now some are very vocal with their fear you know they
23:28
remind you multiple times throughout the appointment how scared they are but a lot of people the base reason is fear
23:37
yeah and so there's so many Comfort measures that we can offer but because
23:42
they're not bringing that up we don't talk about it because they brought up money yeah and so we spend all of our
23:48
time talking about that barrier when actually the foundational is fear I
23:53
think you're absolutely right so that's a big one and then time is another one one that people truly do have time
24:03
restrictions I know for me it's incredibly hard to get an appointment scheduled I work 5 days a week I don't
24:10
very rarely take a day off and so you know if I've got something that pops up I had a surgery as you know at the
24:16
beginning of the year and the hardest part for me was picking when I could be
24:22
off for a week of work and how much that was going to impact my schedule after
24:28
Sur for the next 2 or 3 months I was going to be making up for that week off and so I was yes I fear was certainly
24:35
there I sure the heck didn't want to have surgery more scared of the fear the pain if I didn't have surgery but um it
24:42
was more time for me that was the main barrier and so I do think that's a component that if we can kind of keep
24:49
those four most popular reasons in mind yeah the great news is we can usually
24:55
solve all of those trust is the hardest one solve and I think you're exactly right please get them to go seek another
25:04
opinion but the other three we should be able to solve them yeah but if we don't know but we have to address them mhm we
25:11
really do we got to get them to verbalize what that hesitation is and I
25:16
think what's interesting about election year is really when we think about that
25:22
those barriers are probably all still there but it's like we add a fifth one
25:28
yeah and so it's it then becomes maybe financial and uncertainty or fear and
25:35
general uncertainty and so I think that's what makes it challenging is that we're having to fight both of those
25:43
rather than just their default response yeah it it could be that it's like um
25:49
those four then become like on steroids yeah during that they're
25:55
just they're were more aware of them conscious of them or maybe we've never
26:00
thought of before now we're thinking about them so I think you're right I
26:06
think it's the four and we just have to spend I think the great thing is it teaches us during
26:12
this time if we're going to survive it economically we have to adapt as
26:18
offices how we approach those four where maybe in the past we've been able to not
26:23
really touch on them at all but now we we have to and it really
26:32
ultimately makes us better practitioners yeah I agree better caregivers because
26:37
now we're asking deeper questions and helping us understand
26:43
people better so that only helps us with the next patient and the next patient so
26:50
it's an evolution it makes us better Advocates you know I think there's a
26:55
concept that I talk about a lot called feast or famine yeah and so you know
27:01
shortly after Co when I couldn't predict a darn thing you know my my clients I
27:08
would have some clients that are like oh my gosh I can't keep up with the dentistry and I'd say Feast of famine
27:14
yeah you know it's Feast right now we got to prepare for a famine so I don't know when that famine is going to hit I
27:20
used to be able to tell you I can't tell you anymore so let's just Feast while we can Feast yeah and then we'll have some
27:26
stored up for the famine yeah and I think what the famine teaches us is
27:33
there's not this you know when we are in the feast mode there's a lot we don't have to worry about cuz we've got plenty
27:39
coming at our doorstep we can just take you take off the top surface level stuff
27:46
and and we are not only surviving we're thriving in that we've got excess we can waste it and so it creates a um a
27:54
comfort and we don't have to work real hard for what we've got because there's
27:59
plenty coming to us just naturally the famine teaches us a whole different
28:05
mindset which is we got to scrape the bottom of the barrel we got to save every weed every you know we've got to
28:12
really pull our resources together to survive not Thrive we're just we we got
28:19
to hit the basics and I think in that we do become smarter yeah and we develop
28:26
skills that will serve us well for the lifetime of a practice but if
28:31
we're just still in the famine think being on Feast mode mentality you'll
28:39
starve yeah you'll go from famine to dying but it's a cycle and the crazy
28:45
thing about human nature is we learn we learn those truths those things in the
28:52
feast then when we get in I mean in the famine we learn those things in the famine that the changes we have to make
29:00
then we get in the feast again and we get lazy again just we're
29:05
so predictable so predictable yeah I so to be to keep that
29:10
I think that I think the feast is U or the valley or whatever you want to call it is a great a great time it's a good
29:18
time because you can reset as we talked about before and retune and figure out okay
29:26
how do I become sex successful during this time so yeah and and it sometimes
29:32
we have to it takes a little more grit a little B bit more work a little bit more creativity and to me that's the exciting
29:39
stuff you know it's like cuz you're just weird I know like it's a problem let's
29:45
solve this problem you know uh and there's natural problems that occur in a feast but there minimal you know cuz
29:53
it's just it's easy and the famine to me is like that's where we develop our grit
29:59
and our you know savviness and it's a character builder Feast is a character
30:04
builder I mean famine is a of course Feast is too Feast is too CU you can be really stupid at a
30:12
feast you can yeah you can blow a lot of opportunities because you've got plenty more there yeah you can make more
30:20
mistakes and yeah both have their challenges for sure and I think too you
30:27
know famine in particular there for me
30:33
preco and becoming postco there's this
30:38
predictable period of September October October where we can experience a natural famine and for a while postco in
30:47
the first year or two after Co that famine period of time in September
30:52
October went away yeah completely it was really fascinating to watch that but
30:58
I'm seeing that become the norm again because we have November December that
31:06
naturally have for the dental field been busier times of the year because people
31:12
have these dental benefits that oh my gosh I forgot and now I want to use those or or I don't want to be
31:18
uncomfortable over my Thanksgiving trip or my Christmas vacation and so people become a little bit more naturally
31:23
motivated or aesthetically driven hey I'm going to see my family for the first time in a long time I want to look good
31:29
and so we just have a lot of things going well for the dental field in November December and September October
31:36
has historically been a downturn and I think it's been
31:42
exponentially hard this year cuz it's it's becoming the norm again for that to be a natural downturn and now we add
31:49
election on top of it and it's it's really been a difficult famine for a lot of people but so I think first and for
31:56
foremost there's comfort in knowing that you're not alone right you know what you're experiencing is is it's not just
32:03
your practice yeah um but don't sit in that you know fight it yeah what do we
32:10
have to do differently during this period of time um CU what's worked before hasn't so what do we have to
32:19
do uh to get people in and then what do we have to do differently as we have
32:24
conversations with those people and again the same fears that the same things that
32:30
we were talking about for our patient apply to us too for sure finances so we're worried about you know am I going
32:37
to be able to pay the staff am I you know so we have that Financial fear
32:44
um do I trust my staff to are they on board do they understand how critical
32:51
this time is yeah and again that's that's being comfortable enough to say
32:58
this is a scary time for me as the owner and this is why so will y'all we
33:06
got to all be on board yeah and we're going to have to do things differently and that's scary mhm because you're
33:14
asking me to do things that you never asked me to do like one of the things that I've been um trying to get our
33:21
ladies to do is um on our computer system we can look
33:28
at missed appointments um so it used to be would you call these people yeah
33:34
they're not going to call them they not going to call them I don't care if I beat them with tie them up with floss
33:41
and put the phone in there they're not going to call them yeah and and in this day in time I don't think the patients
33:48
necessarily want to talk to youh so now will you just text text them that's a struggle too you know so
33:57
it's hard it's hard to get out of our comfort zone even though well maybe they
34:04
just haven't bought into it maybe that's it too that it's that it's important to
34:10
do that so anyway so in that in that famine it's hard to get new skill sets
34:17
because you've been accustomed to what every what has worked in the past is Now
34:23
not working but we just want to keep doing what we've always done because it's
34:28
comfortable and we hope it's a cycle and it'll come back around so I think that's
34:33
hard for the the dentist owner and and hard for the staff too but again I think
34:40
it comes back to addressing that fear and the reality of our Productions down
34:47
yeah what what can we do what can we
34:52
do and then seeing if you can get everybody on board to do it and it's turning loose to come up with some
34:59
Creative Solutions you know and I I do think that's such an important point
35:04
that you bring up is sometimes we just have to work differently and harder you
35:11
know I think of an actual famine my guess is you know we would you go back
35:17
to Biblical times and they were traveling to different countries the countries that did have food they were
35:22
having to make long Journeys to go and get this you know enough grain to to bring back and feed their family for a
35:28
month and so it is a harder work and so when we look at things like texting
35:35
patients or calling them it's hard there's nothing easy about that but we're going and finding the food right
35:44
and I think if we've got the right mindset about it which is yes this is beneficial for us it feeds our practice
35:51
it feeds our team but also it is an ethical moral good thing to do to go and
35:57
advocate for that patient again in a way that nobody else is going to their
36:02
spouse isn't going to be going hey didn't you need a root canal yeah you should probably go and get that done you
36:08
know unless they're throbbing in pain the spouse isn't going to think to advocate for them because they've got
36:15
enough life worries for themselves a parent isn't usually you know advocating or thinking about that until their
36:21
child's in pain so we we don't want our patients to get to a point of pain we
36:27
want want to advocate for them ahead of time and so the team thinking of that when they're
36:33
placing those phone calls or when they're that you're doing what's right you're not just feeding us yeah that yes
36:39
that's part of it we have to be clear about that but you're also that's your way of advocating for the patient and I
36:46
always go back to if we compare it to medical and you know an oncologist gives
36:52
this diagnosis that's not good yeah but you got a chance and your chance is
36:58
treatment as soon as possible you know I can guarantee you that that oncologist
37:04
isn't sitting back and just not thinking about it again I hope they do it I hope they do right yeah so we've got even
37:11
though it's obviously not usually as life-threatening and dental it's still as important for the patient's health
37:18
and so I think you know reminding your team of that but then also letting them come up with their own how do you want
37:24
to go hunt for food yeah what what's some of your ideas or suggestions and
37:30
let's think through those as well because there could be multiple ways of going to get the grain right um but you
37:37
know unleashing your team to think about that and I think being vulnerable enough to know these are some scary times we
37:42
got to work differently is is smart in that yeah yeah and you may not you know you
37:49
may not have a team that comes up with ideas so you may have to go outside the office to Someone Like You that like you
37:56
got any ideas yeah what can I we have no ideas we're brain dead we didn't realize it but we are
38:02
brain dead we can only think of what we've always done yeah yeah we've talked
38:08
about going to Sonic and just asking people you know in the office exactly
38:13
yeah it and it could be that there's you know you can't you've never had to be creative and so you really can't think
38:20
of what to do so yeah depends on what your team has made up you may not have any like we talked about before
38:25
Visionaries or people that have ideas so you may have to have help yeah
38:32
and that's okay if you don't have the ideas and your team doesn't don't just sit back and starve you know Welly I
38:39
hope the feast comes back I hope we're not dead before it comes back yeah go fight for it so anyway long
38:46
story short yeah there's there's uncertainty in the world um but we don't have to just sit
38:55
back and take it yeah but we it it would be great if you had
39:00
someone on your team that can address those fears and the the why are you rejecting treatment find out the why
39:09
because it's more likely that we can again answer that why
39:15
yeah and not always we're not going to hit it 100% but again I think it's our
39:21
responsibility mhm oh you don't want to have the root canal well okay fine yeah we can't can't do that can't do that and
39:27
take tips from Melissa on your team you know ask the deeper questions of can I ask you what's holding you back or and
39:35
wait no I wish you could watch her it's I'm uncomfortable out in the hallway my
39:42
butt's tight I'm like oh my gosh I could never ask that but if you wait long enough the
39:48
answer will come and and listen well when the patient does speak you know to
39:53
hear what they're saying ask follow-up questions if you need to ask follow-up questions but sometimes you know uh we
40:01
get so eager for an answer and that Silence has been so deafening that the first thing they say we're like oh I got
40:06
a solution for you I can latch on to that no just listen just listen and as they talk it'll become evident what
40:13
their barrier is and we can start advocating for them on how can we solve that barrier how can we overcome that so
40:20
yeah and I think maybe I I don't know if your uh if your guys and gals have this
40:27
problem but you know I always think well I I know the I know the answer you know
40:34
CL clinically and so I give the answer
40:39
clinically and I think and I've talked about this before that I've done a great job in my mind I'm thinking this is
40:46
clear I've kept it simple but then I now I'll just say okay
40:52
I'm going to leave the room I've done I've done my best and Sher here going to tell you exactly what I said yeah cuz I
41:00
know you know teasing I I'll say I know nothing I said made any sense although
41:06
it was a great job and then just leave so um i' I've really put as we
41:14
talked about things like trust yeah man I just trust trust my team because I
41:20
really am and I don't say this I really probably am the weakest
41:25
link you know I'm I've said for I'm the mechanic yeah I can get into the engine
41:31
and you know fix things but everyone else makes it
41:36
possible for me to work on that engine yeah exactly I'm the
41:41
mechanic um and so I do things that they legally can't do but everything else
41:49
yeah they're the pros oh I can't tell you when I've made a temporary crown yeah and you wouldn't want me
41:55
to cuz now they're so dang good at they are so good at it you know sometimes I'll think man it's going to be tough
42:01
for the lab to improve on this maybe you shouldn't try so hard you know W so and
42:08
and and again part of that I think is age related so some of your younger dogs
42:15
are going to feel responsible so maybe I'm just tired and now like a great thing like do
42:23
it I don't care you know um but it is a sweet spot is it's a nice place to do
42:30
because you can be more productive mhm you can if I do exactly what I legally
42:35
and ethically have to do and leave the rest I can go somewhere else and do do
42:41
something well and then they bring a freshness to that task yeah right cuz when you are the mechanic and you're
42:46
doing everything you they get bored yeah they're like I suck
42:53
spit how did I get to this spot in my life I'm just sucking spit and blood I
43:00
had more I never had a dream for my life but this was not it this was if I had a dream this wasn't it so yeah uh I think
43:09
they like more responsibility and I wish in Arkansas I don't know what it is in Texas that they would give more expanded
43:15
duties to our dental assistants but you know pretty restricted because I think I feel like my team uh assistants could
43:25
probably do better with the fillings than I do yeah let me prep it yeah you
43:30
pack it in yeah but that's not true for Arkansas not
43:36
there's some states where there're expended functions like that Texas just imagine how profitable or how busy you
43:42
could be if all you had to do is prep and then walk out of the room yeah yeah so for those of you in that state enjoy
43:48
it God bless you congratulations we're envious it's not
43:53
it'll never happen in Arkansas or probably never in Texas no uhuh it won't think it will so so yeah lean on your
44:00
team but yeah basically lean on your team let them do their thing so I feel like those are some good tips for you
44:07
know this period of time and this is you know straight up in the middle of October this two will pass y everything
44:13
is cyclical and when you're in the famine you think oh my gosh yeah and they're
44:21
different periods of of famine but I think you were so smart prepare for the
44:26
famine prepare for the famine store up store up all you can and enjoy enjoy the
44:33
fruits of that period of time be smart with the fruits and then use the famine
44:38
to sharpen those skills yeah and if you if you're prepared for the fam then you
44:44
can be a source for other people yeah yes but if you're
44:50
not you can be of no benefit you're you're struggling like everyone else rest yeah yeah so it's just wisdom there
44:59
um to not just as we talked about the the Feast of not just blowing it yeah
45:05
but realize there's probably a famine in my lifetime mhm let me prepare for it be prepared
45:11
and I can be a blessing to other other people too during that time yeah I love it well thanks for chatting with me
45:18
again I love the new office I know it's filing pretty good and I'm glad I got to break it in I know well you got to move
45:26
it in so yes yeah that's true it's only fair that you get to break it in you lifted every piece of furniture up in
45:32
this room so I think we're going I think we're going to brunch now aren't we oh yeah can't wait ready love you love you
45:40
thanks for joining the conversation today we hope that you are comforted in knowing that you are not alone but we
45:47
also hope that you're walking away with some really great tips and tricks to try in your
45:52
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