{"version":"1.0.0","segments":[{"speaker":"Joel Garthwaite","startTime":3.09,"endTime":6.12,"body":"Welcome to the"},{"speaker":"Joel Garthwaite","startTime":3.09,"endTime":6.12,"body":"ERP productivity podcast where"},{"speaker":"Joel Garthwaite","startTime":6.12,"endTime":10.35,"body":"top NetSuite leaders, partners"},{"speaker":"Joel Garthwaite","startTime":6.12,"endTime":10.35,"body":"suite app providers, consultants"},{"speaker":"Joel Garthwaite","startTime":10.38,"endTime":15.03,"body":"and users pull back the curtain"},{"speaker":"Joel Garthwaite","startTime":10.38,"endTime":15.03,"body":"on how they operate and overcome"},{"speaker":"Joel Garthwaite","startTime":15.18,"endTime":18.3,"body":"their biggest challenges and"},{"speaker":"Joel Garthwaite","startTime":15.18,"endTime":18.3,"body":"share their advice to"},{"speaker":"Joel Garthwaite","startTime":18.3,"endTime":22.56,"body":"supercharging productivity using"},{"speaker":"Joel Garthwaite","startTime":18.3,"endTime":22.56,"body":"ERP software. I'm your host Joel"},{"speaker":"Joel Garthwaite","startTime":22.56,"endTime":25.95,"body":"Garthwaite, and today I'm"},{"speaker":"Joel Garthwaite","startTime":22.56,"endTime":25.95,"body":"delighted My guest is Rico"},{"speaker":"Joel Garthwaite","startTime":25.95,"endTime":29.94,"body":"Andrade who is the VP of"},{"speaker":"Joel Garthwaite","startTime":25.95,"endTime":29.94,"body":"Marketing at Celigo. Welcome to"},{"speaker":"Joel Garthwaite","startTime":29.94,"endTime":30.75,"body":"the podcast Rico."},{"speaker":"Rico Andrade","startTime":31.53,"endTime":33.09,"body":"Thank you. It's"},{"speaker":"Rico Andrade","startTime":31.53,"endTime":33.09,"body":"pleasure to be here."},{"speaker":"Joel Garthwaite","startTime":33.87,"endTime":36.99,"body":"I'm so excited"},{"speaker":"Joel Garthwaite","startTime":33.87,"endTime":36.99,"body":"to talk to you today. I think"},{"speaker":"Joel Garthwaite","startTime":36.99,"endTime":40.92,"body":"that what Celigo is doing with"},{"speaker":"Joel Garthwaite","startTime":36.99,"endTime":40.92,"body":"IpaaS is incredibly interesting"},{"speaker":"Joel Garthwaite","startTime":40.92,"endTime":44.31,"body":"and hugely beneficial. And we'll"},{"speaker":"Joel Garthwaite","startTime":40.92,"endTime":44.31,"body":"talk a little bit about that"},{"speaker":"Joel Garthwaite","startTime":44.31,"endTime":47.73,"body":"later. But before we do that,"},{"speaker":"Joel Garthwaite","startTime":44.31,"endTime":47.73,"body":"perhaps we can start by you"},{"speaker":"Joel Garthwaite","startTime":47.73,"endTime":51.0,"body":"telling us a little bit more"},{"speaker":"Joel Garthwaite","startTime":47.73,"endTime":51.0,"body":"about you, and how you got to"},{"speaker":"Joel Garthwaite","startTime":51.0,"endTime":54.03,"body":"where you are now. I think"},{"speaker":"Joel Garthwaite","startTime":51.0,"endTime":54.03,"body":"before working at Celigo you"},{"speaker":"Joel Garthwaite","startTime":54.03,"endTime":57.84,"body":"spent five to six years working"},{"speaker":"Joel Garthwaite","startTime":54.03,"endTime":57.84,"body":"within the NetSuite ecosystem,"},{"speaker":"Joel Garthwaite","startTime":57.87,"endTime":58.29,"body":"didn't you?"},{"speaker":"Rico Andrade","startTime":58.87,"endTime":61.45,"body":"Yeah, in total,"},{"speaker":"Rico Andrade","startTime":58.87,"endTime":61.45,"body":"I've been in the NetSuite system"},{"speaker":"Rico Andrade","startTime":61.45,"endTime":65.05,"body":"for about, I think six years"},{"speaker":"Rico Andrade","startTime":61.45,"endTime":65.05,"body":"now. I was previously at a"},{"speaker":"Rico Andrade","startTime":65.05,"endTime":67.6,"body":"company named iCharts, where I"},{"speaker":"Rico Andrade","startTime":65.05,"endTime":67.6,"body":"first got immersed into"},{"speaker":"Rico Andrade","startTime":67.6,"endTime":72.28,"body":"NetSuite. And now, I've been at"},{"speaker":"Rico Andrade","startTime":67.6,"endTime":72.28,"body":"Celigo for four years and Celigo"},{"speaker":"Rico Andrade","startTime":72.28,"endTime":76.75,"body":"is the largest NetSuite partner,"},{"speaker":"Rico Andrade","startTime":72.28,"endTime":76.75,"body":"we have well over 4000 NetSuite"},{"speaker":"Rico Andrade","startTime":76.75,"endTime":80.17,"body":"customers. And so if you are in"},{"speaker":"Rico Andrade","startTime":76.75,"endTime":80.17,"body":"the NetSuite ecosystem, you"},{"speaker":"Rico Andrade","startTime":80.17,"endTime":84.88,"body":"certainly have heard of Celigo,"},{"speaker":"Rico Andrade","startTime":80.17,"endTime":84.88,"body":"or the Cloudextend products,"},{"speaker":"Rico Andrade","startTime":84.88,"endTime":87.4,"body":"which is a part of Celigo as"},{"speaker":"Rico Andrade","startTime":84.88,"endTime":87.4,"body":"well."},{"speaker":"Unknown","startTime":87.64,"endTime":90.58,"body":"So for audiences who"},{"speaker":"Unknown","startTime":87.64,"endTime":90.58,"body":"maybe won't be familiar with"},{"speaker":"Unknown","startTime":90.61,"endTime":93.7,"body":"what Celigo does, perhaps you"},{"speaker":"Unknown","startTime":90.61,"endTime":93.7,"body":"can tell me a little bit more"},{"speaker":"Unknown","startTime":93.7,"endTime":97.18,"body":"about that. And what you do and"},{"speaker":"Unknown","startTime":93.7,"endTime":97.18,"body":"who you work with?"},{"speaker":"Unknown","startTime":97.84,"endTime":101.17,"body":"Sounds good. Yeah. So Celgio is"},{"speaker":"Unknown","startTime":97.84,"endTime":101.17,"body":"an integration platform as a"},{"speaker":"Unknown","startTime":101.17,"endTime":105.55,"body":"service or an IPasS. And iPaaS"},{"speaker":"Unknown","startTime":101.17,"endTime":105.55,"body":"is a really important category"},{"speaker":"Unknown","startTime":105.55,"endTime":110.71,"body":"of applications that allow you"},{"speaker":"Unknown","startTime":105.55,"endTime":110.71,"body":"to quickly integrate or connect,"},{"speaker":"Unknown","startTime":110.98,"endTime":115.0,"body":"basically automating how data"},{"speaker":"Unknown","startTime":110.98,"endTime":115.0,"body":"and processes move from one"},{"speaker":"Unknown","startTime":115.0,"endTime":120.01,"body":"application to the next. And so"},{"speaker":"Unknown","startTime":115.0,"endTime":120.01,"body":"in the NetSuite ecosystem, in"},{"speaker":"Unknown","startTime":120.01,"endTime":124.21,"body":"particular, a lot of people use"},{"speaker":"Unknown","startTime":120.01,"endTime":124.21,"body":"us as they might be using"},{"speaker":"Unknown","startTime":124.24,"endTime":128.32,"body":"NetSuite as the master data"},{"speaker":"Unknown","startTime":124.24,"endTime":128.32,"body":"record for financial information"},{"speaker":"Unknown","startTime":128.32,"endTime":131.29,"body":"for customer information. And"},{"speaker":"Unknown","startTime":128.32,"endTime":131.29,"body":"that information needs to touch"},{"speaker":"Unknown","startTime":131.29,"endTime":135.01,"body":"all sorts of other applications."},{"speaker":"Unknown","startTime":131.29,"endTime":135.01,"body":"And so it might be a Salesforce,"},{"speaker":"Unknown","startTime":136.12,"endTime":138.76,"body":"so the sales team can provide"},{"speaker":"Unknown","startTime":136.12,"endTime":138.76,"body":"invoices and booking"},{"speaker":"Unknown","startTime":138.76,"endTime":142.03,"body":"information, contact"},{"speaker":"Unknown","startTime":138.76,"endTime":142.03,"body":"information, or it might be"},{"speaker":"Unknown","startTime":142.06,"endTime":145.66,"body":"something within the supply"},{"speaker":"Unknown","startTime":142.06,"endTime":145.66,"body":"chain, it could be a Shopify"},{"speaker":"Unknown","startTime":145.66,"endTime":152.17,"body":"storefront, or a third party"},{"speaker":"Unknown","startTime":145.66,"endTime":152.17,"body":"logistics provider or, warehouse"},{"speaker":"Unknown","startTime":152.17,"endTime":155.8,"body":"management solution, or it could"},{"speaker":"Unknown","startTime":152.17,"endTime":155.8,"body":"be a data warehouse, there's"},{"speaker":"Unknown","startTime":155.8,"endTime":160.24,"body":"just 1000s of applications out"},{"speaker":"Unknown","startTime":155.8,"endTime":160.24,"body":"there that could use NetSuite"},{"speaker":"Unknown","startTime":160.24,"endTime":167.44,"body":"data or that NetSuite can use"},{"speaker":"Unknown","startTime":160.24,"endTime":167.44,"body":"the data from, and instead of"},{"speaker":"Unknown","startTime":167.44,"endTime":170.17,"body":"manually entering the"},{"speaker":"Unknown","startTime":167.44,"endTime":170.17,"body":"information from one system to"},{"speaker":"Unknown","startTime":170.17,"endTime":174.55,"body":"the next, Celigo, allows you to"},{"speaker":"Unknown","startTime":170.17,"endTime":174.55,"body":"quickly connect and automate"},{"speaker":"Unknown","startTime":174.58,"endTime":178.27,"body":"those applications together. And"},{"speaker":"Unknown","startTime":174.58,"endTime":178.27,"body":"so the data flows automatically."},{"speaker":"Unknown","startTime":178.75,"endTime":181.72,"body":"And one of the things that's"},{"speaker":"Unknown","startTime":178.75,"endTime":181.72,"body":"makes it particularly"},{"speaker":"Unknown","startTime":181.72,"endTime":184.03,"body":"interesting and different is"},{"speaker":"Unknown","startTime":181.72,"endTime":184.03,"body":"that historically, what you"},{"speaker":"Unknown","startTime":184.03,"endTime":190.39,"body":"would do is just leverage,"},{"speaker":"Unknown","startTime":184.03,"endTime":190.39,"body":"technical developers, technical"},{"speaker":"Unknown","startTime":190.39,"endTime":196.21,"body":"consultants, to build the"},{"speaker":"Unknown","startTime":190.39,"endTime":196.21,"body":"integration via, scripting, API"},{"speaker":"Unknown","startTime":196.21,"endTime":201.49,"body":"calls and coding. And these, the"},{"speaker":"Unknown","startTime":196.21,"endTime":201.49,"body":"iPaaS platform, and these"},{"speaker":"Unknown","startTime":201.49,"endTime":204.91,"body":"connectors, allow more"},{"speaker":"Unknown","startTime":201.49,"endTime":204.91,"body":"functional type consultants or"},{"speaker":"Unknown","startTime":204.91,"endTime":210.19,"body":"more functional type of experts,"},{"speaker":"Unknown","startTime":204.91,"endTime":210.19,"body":"who understands, the business"},{"speaker":"Unknown","startTime":210.19,"endTime":213.85,"body":"logic to understand what needs"},{"speaker":"Unknown","startTime":210.19,"endTime":213.85,"body":"to be done to be able to quickly"},{"speaker":"Unknown","startTime":214.0,"endTime":216.76,"body":"automate a lot of these"},{"speaker":"Unknown","startTime":214.0,"endTime":216.76,"body":"solutions across applications."},{"speaker":"Unknown","startTime":216.82,"endTime":220.15,"body":"So that's a lot of the reason"},{"speaker":"Unknown","startTime":216.82,"endTime":220.15,"body":"why it's so popular within"},{"speaker":"Unknown","startTime":220.15,"endTime":224.11,"body":"NetSuite is because it extends"},{"speaker":"Unknown","startTime":220.15,"endTime":224.11,"body":"the functionality of NetSuite"},{"speaker":"Unknown","startTime":224.5,"endTime":230.95,"body":"to, this whole ecosystem of"},{"speaker":"Unknown","startTime":224.5,"endTime":230.95,"body":"applications that, NetSuite is"},{"speaker":"Unknown","startTime":230.98,"endTime":231.85,"body":"the hub of."},{"speaker":"Unknown","startTime":232.39,"endTime":235.6,"body":"Yeah, absolutely. I think Celigo"},{"speaker":"Unknown","startTime":232.39,"endTime":235.6,"body":"does an incredible job of that,"},{"speaker":"Unknown","startTime":235.6,"endTime":239.74,"body":"of extending NetSuite's own"},{"speaker":"Unknown","startTime":235.6,"endTime":239.74,"body":"capabilities. Do you think that"},{"speaker":"Unknown","startTime":240.28,"endTime":244.0,"body":"businesses processes around"},{"speaker":"Unknown","startTime":240.28,"endTime":244.0,"body":"NetSuite have changed? And do"},{"speaker":"Unknown","startTime":244.0,"endTime":247.78,"body":"you think that's where Celigo"},{"speaker":"Unknown","startTime":244.0,"endTime":247.78,"body":"comes in and has influenced that"},{"speaker":"Unknown","startTime":247.78,"endTime":251.08,"body":"and the way that businesses look"},{"speaker":"Unknown","startTime":247.78,"endTime":251.08,"body":"at NetSuite and how they can"},{"speaker":"Unknown","startTime":251.08,"endTime":251.77,"body":"leverage it?"},{"speaker":"Rico Andrade","startTime":252.67,"endTime":255.73,"body":"Yeah, in terms of"},{"speaker":"Rico Andrade","startTime":252.67,"endTime":255.73,"body":"business processes across the"},{"speaker":"Rico Andrade","startTime":255.73,"endTime":258.07,"body":"organisation, I think the"},{"speaker":"Rico Andrade","startTime":255.73,"endTime":258.07,"body":"business processes are largely"},{"speaker":"Rico Andrade","startTime":258.07,"endTime":261.67,"body":"there. But what we have seen is,"},{"speaker":"Rico Andrade","startTime":258.07,"endTime":261.67,"body":"and that's what really has"},{"speaker":"Rico Andrade","startTime":261.67,"endTime":265.6,"body":"ushered This is, as companies"},{"speaker":"Rico Andrade","startTime":261.67,"endTime":265.6,"body":"move to the cloud, companies"},{"speaker":"Rico Andrade","startTime":265.93,"endTime":269.11,"body":"have gone through the full"},{"speaker":"Rico Andrade","startTime":265.93,"endTime":269.11,"body":"digital transformation. We've"},{"speaker":"Rico Andrade","startTime":269.11,"endTime":273.85,"body":"gotten to this era that there"},{"speaker":"Rico Andrade","startTime":269.11,"endTime":273.85,"body":"are, hundreds of 1000s of"},{"speaker":"Rico Andrade","startTime":273.88,"endTime":276.49,"body":"different applications that"},{"speaker":"Rico Andrade","startTime":273.88,"endTime":276.49,"body":"solve every particular point"},{"speaker":"Rico Andrade","startTime":276.49,"endTime":280.12,"body":"problem that you can possibly"},{"speaker":"Rico Andrade","startTime":276.49,"endTime":280.12,"body":"want to solve within an"},{"speaker":"Rico Andrade","startTime":280.12,"endTime":283.72,"body":"organisation. And it's easy to"},{"speaker":"Rico Andrade","startTime":280.12,"endTime":283.72,"body":"for anyone in the organisation"},{"speaker":"Rico Andrade","startTime":283.72,"endTime":288.4,"body":"to buy these to procure them to"},{"speaker":"Rico Andrade","startTime":283.72,"endTime":288.4,"body":"implement them, and they can"},{"speaker":"Rico Andrade","startTime":288.4,"endTime":291.25,"body":"happen in isolation and they"},{"speaker":"Rico Andrade","startTime":288.4,"endTime":291.25,"body":"create all sorts of little data"},{"speaker":"Rico Andrade","startTime":291.25,"endTime":296.86,"body":"silos, across the organisation."},{"speaker":"Rico Andrade","startTime":291.25,"endTime":296.86,"body":"And so, business processes when"},{"speaker":"Rico Andrade","startTime":296.86,"endTime":299.86,"body":"they are then, when each"},{"speaker":"Rico Andrade","startTime":296.86,"endTime":299.86,"body":"individual element of the"},{"speaker":"Rico Andrade","startTime":299.89,"endTime":303.7,"body":"business those processes uses a"},{"speaker":"Rico Andrade","startTime":299.89,"endTime":303.7,"body":"different application. So it's"},{"speaker":"Rico Andrade","startTime":303.7,"endTime":306.61,"body":"something like order to cash, it"},{"speaker":"Rico Andrade","startTime":303.7,"endTime":306.61,"body":"might have a storefront and"},{"speaker":"Rico Andrade","startTime":306.61,"endTime":312.28,"body":"Shopify and review, you have,"},{"speaker":"Rico Andrade","startTime":306.61,"endTime":312.28,"body":"clearly the accounting and"},{"speaker":"Rico Andrade","startTime":313.09,"endTime":316.69,"body":"financials inside of NetSuite."},{"speaker":"Rico Andrade","startTime":313.09,"endTime":316.69,"body":"You have your inventory"},{"speaker":"Rico Andrade","startTime":316.69,"endTime":320.2,"body":"management, you have third party"},{"speaker":"Rico Andrade","startTime":316.69,"endTime":320.2,"body":"logistics provider, you have"},{"speaker":"Rico Andrade","startTime":320.23,"endTime":323.11,"body":"you're dealing with returns,"},{"speaker":"Rico Andrade","startTime":320.23,"endTime":323.11,"body":"separately, you might be doing"},{"speaker":"Rico Andrade","startTime":323.11,"endTime":325.66,"body":"expense management, these are"},{"speaker":"Rico Andrade","startTime":323.11,"endTime":325.66,"body":"all like little different"},{"speaker":"Rico Andrade","startTime":325.66,"endTime":329.41,"body":"applications. And where"},{"speaker":"Rico Andrade","startTime":325.66,"endTime":329.41,"body":"previously there will,"},{"speaker":"Rico Andrade","startTime":330.04,"endTime":333.91,"body":"especially prior to NetSuite,"},{"speaker":"Rico Andrade","startTime":330.04,"endTime":333.91,"body":"would have been somewhat of"},{"speaker":"Rico Andrade","startTime":333.91,"endTime":340.06,"body":"holistic, monolithic processes,"},{"speaker":"Rico Andrade","startTime":333.91,"endTime":340.06,"body":"that we're it controlled, and so"},{"speaker":"Rico Andrade","startTime":340.99,"endTime":344.8,"body":"what NetSuite has allowed to do"},{"speaker":"Rico Andrade","startTime":340.99,"endTime":344.8,"body":"is to kind of democratise I"},{"speaker":"Rico Andrade","startTime":344.8,"endTime":350.5,"body":"guess the whole, processes"},{"speaker":"Rico Andrade","startTime":344.8,"endTime":350.5,"body":"within an organisation. And in"},{"speaker":"Rico Andrade","startTime":350.5,"endTime":355.21,"body":"that democratisation, what has"},{"speaker":"Rico Andrade","startTime":350.5,"endTime":355.21,"body":"changed is that, the it area,"},{"speaker":"Rico Andrade","startTime":355.72,"endTime":358.48,"body":"every every person in the"},{"speaker":"Rico Andrade","startTime":355.72,"endTime":358.48,"body":"organisation has the best of"},{"speaker":"Rico Andrade","startTime":358.48,"endTime":361.96,"body":"breed solutions that they want"},{"speaker":"Rico Andrade","startTime":358.48,"endTime":361.96,"body":"to be using. And so that's"},{"speaker":"Rico Andrade","startTime":361.96,"endTime":364.57,"body":"essentially what has changed is"},{"speaker":"Rico Andrade","startTime":361.96,"endTime":364.57,"body":"that these business processes"},{"speaker":"Rico Andrade","startTime":364.57,"endTime":368.77,"body":"have become fragmented across"},{"speaker":"Rico Andrade","startTime":364.57,"endTime":368.77,"body":"the organisation. And then, and"},{"speaker":"Rico Andrade","startTime":368.77,"endTime":371.41,"body":"that's been really kind of the"},{"speaker":"Rico Andrade","startTime":368.77,"endTime":371.41,"body":"big shift and really accelerate"},{"speaker":"Rico Andrade","startTime":371.41,"endTime":377.65,"body":"actually, with pandemic. This is"},{"speaker":"Rico Andrade","startTime":371.41,"endTime":377.65,"body":"the COVID pandemic, where more"},{"speaker":"Rico Andrade","startTime":377.65,"endTime":380.35,"body":"and more applications have had"},{"speaker":"Rico Andrade","startTime":377.65,"endTime":380.35,"body":"to move online and new channels"},{"speaker":"Rico Andrade","startTime":380.35,"endTime":383.59,"body":"have to be been created and e"},{"speaker":"Rico Andrade","startTime":380.35,"endTime":383.59,"body":"commerce tools. And so it's only"},{"speaker":"Rico Andrade","startTime":383.59,"endTime":386.8,"body":"exacerbated this problem. And so"},{"speaker":"Rico Andrade","startTime":383.59,"endTime":386.8,"body":"that's where, solution, like"},{"speaker":"Rico Andrade","startTime":386.8,"endTime":392.26,"body":"Celigo, specifically is built"},{"speaker":"Rico Andrade","startTime":386.8,"endTime":392.26,"body":"for, to take all these fragment"},{"speaker":"Rico Andrade","startTime":392.26,"endTime":396.04,"body":"increasingly fragmented"},{"speaker":"Rico Andrade","startTime":392.26,"endTime":396.04,"body":"processes and try to stitch"},{"speaker":"Rico Andrade","startTime":396.04,"endTime":399.31,"body":"them, back together in a fairly"},{"speaker":"Rico Andrade","startTime":396.04,"endTime":399.31,"body":"holistic way."},{"speaker":"Joel Garthwaite","startTime":400.06,"endTime":403.24,"body":"Yeah, I was"},{"speaker":"Joel Garthwaite","startTime":400.06,"endTime":403.24,"body":"gonna say that COVID probably"},{"speaker":"Joel Garthwaite","startTime":403.24,"endTime":408.73,"body":"had a fairly significant impact"},{"speaker":"Joel Garthwaite","startTime":403.24,"endTime":408.73,"body":"in the way that people work. And"},{"speaker":"Joel Garthwaite","startTime":409.15,"endTime":412.0,"body":"particularly when it becomes"},{"speaker":"Joel Garthwaite","startTime":409.15,"endTime":412.0,"body":"decentralised, like you said,"},{"speaker":"Joel Garthwaite","startTime":412.0,"endTime":414.85,"body":"and people are looking at hybrid"},{"speaker":"Joel Garthwaite","startTime":412.0,"endTime":414.85,"body":"solutions to work and ensuring"},{"speaker":"Joel Garthwaite","startTime":414.85,"endTime":418.57,"body":"their data is still in that kind"},{"speaker":"Joel Garthwaite","startTime":414.85,"endTime":418.57,"body":"of single source of truth, and"},{"speaker":"Joel Garthwaite","startTime":418.57,"endTime":423.37,"body":"people know that they can access"},{"speaker":"Joel Garthwaite","startTime":418.57,"endTime":423.37,"body":"it. Do you think that people's"},{"speaker":"Joel Garthwaite","startTime":423.4,"endTime":427.09,"body":"productivity levels have"},{"speaker":"Joel Garthwaite","startTime":423.4,"endTime":427.09,"body":"changed, or will change as a"},{"speaker":"Joel Garthwaite","startTime":427.09,"endTime":430.84,"body":"result of the pandemic? And have"},{"speaker":"Joel Garthwaite","startTime":427.09,"endTime":430.84,"body":"you seen anything firsthand,"},{"speaker":"Joel Garthwaite","startTime":430.84,"endTime":434.2,"body":"through through the work that"},{"speaker":"Joel Garthwaite","startTime":430.84,"endTime":434.2,"body":"you guys are doing to indicate"},{"speaker":"Joel Garthwaite","startTime":434.2,"endTime":434.53,"body":"that?"},{"speaker":"Rico Andrade","startTime":435.2,"endTime":438.29,"body":"Yes, I think it"},{"speaker":"Rico Andrade","startTime":435.2,"endTime":438.29,"body":"has changed for sure. I mean, I"},{"speaker":"Rico Andrade","startTime":438.29,"endTime":442.85,"body":"think one of the things that"},{"speaker":"Rico Andrade","startTime":438.29,"endTime":442.85,"body":"we've certainly recognised that"},{"speaker":"Rico Andrade","startTime":442.85,"endTime":448.25,"body":"a company in Celigo is that"},{"speaker":"Rico Andrade","startTime":442.85,"endTime":448.25,"body":"there is a way to be really"},{"speaker":"Rico Andrade","startTime":448.25,"endTime":452.15,"body":"productive, remotely, which was"},{"speaker":"Rico Andrade","startTime":448.25,"endTime":452.15,"body":"something that was hard to see"},{"speaker":"Rico Andrade","startTime":452.15,"endTime":455.78,"body":"pre pandemic, with the idea that"},{"speaker":"Rico Andrade","startTime":452.15,"endTime":455.78,"body":"everything needs to be in"},{"speaker":"Rico Andrade","startTime":455.78,"endTime":460.85,"body":"office, but we've found, new"},{"speaker":"Rico Andrade","startTime":455.78,"endTime":460.85,"body":"processes and new systems that"},{"speaker":"Rico Andrade","startTime":462.44,"endTime":467.33,"body":"actually work really well, not"},{"speaker":"Rico Andrade","startTime":462.44,"endTime":467.33,"body":"having, not meeting everybody in"},{"speaker":"Rico Andrade","startTime":467.33,"endTime":471.86,"body":"the office at the same time, at"},{"speaker":"Rico Andrade","startTime":467.33,"endTime":471.86,"body":"all times. And I think just"},{"speaker":"Rico Andrade","startTime":472.28,"endTime":476.54,"body":"being forced to discover the"},{"speaker":"Rico Andrade","startTime":472.28,"endTime":476.54,"body":"solutions, and a parallel to"},{"speaker":"Rico Andrade","startTime":476.54,"endTime":480.38,"body":"that is, being forced to"},{"speaker":"Rico Andrade","startTime":476.54,"endTime":480.38,"body":"discover new, new revenue"},{"speaker":"Rico Andrade","startTime":480.44,"endTime":484.94,"body":"sources, new channels of sales"},{"speaker":"Rico Andrade","startTime":480.44,"endTime":484.94,"body":"and things like that, in the"},{"speaker":"Rico Andrade","startTime":484.94,"endTime":490.19,"body":"pandemic, ultimately has, has"},{"speaker":"Rico Andrade","startTime":484.94,"endTime":490.19,"body":"now made us a better company, as"},{"speaker":"Rico Andrade","startTime":490.19,"endTime":494.81,"body":"we begin to start, thinking"},{"speaker":"Rico Andrade","startTime":490.19,"endTime":494.81,"body":"about and seeing what the world"},{"speaker":"Rico Andrade","startTime":494.81,"endTime":501.44,"body":"might look like, in the post"},{"speaker":"Rico Andrade","startTime":494.81,"endTime":501.44,"body":"pandemic. Reality is that these"},{"speaker":"Rico Andrade","startTime":501.95,"endTime":506.78,"body":"processes that we learned, these"},{"speaker":"Rico Andrade","startTime":501.95,"endTime":506.78,"body":"these methodologies, these,"},{"speaker":"Rico Andrade","startTime":507.62,"endTime":510.26,"body":"gains that we made from a"},{"speaker":"Rico Andrade","startTime":507.62,"endTime":510.26,"body":"productivity standpoint that"},{"speaker":"Rico Andrade","startTime":510.26,"endTime":513.2,"body":"were forced upon us with a"},{"speaker":"Rico Andrade","startTime":510.26,"endTime":513.2,"body":"pandemic are going to make us"},{"speaker":"Rico Andrade","startTime":513.2,"endTime":516.41,"body":"better companies. You know, on"},{"speaker":"Rico Andrade","startTime":513.2,"endTime":516.41,"body":"the other side, these are"},{"speaker":"Rico Andrade","startTime":516.41,"endTime":520.67,"body":"insights we would not have had,"},{"speaker":"Rico Andrade","startTime":516.41,"endTime":520.67,"body":"unless we had gone through the,"},{"speaker":"Rico Andrade","startTime":521.12,"endTime":524.18,"body":"the extremely challenging times"},{"speaker":"Rico Andrade","startTime":521.12,"endTime":524.18,"body":"that we've been going through"},{"speaker":"Rico Andrade","startTime":524.18,"endTime":524.99,"body":"these last few years."},{"speaker":"Joel Garthwaite","startTime":525.41,"endTime":527.69,"body":"Yeah, I"},{"speaker":"Joel Garthwaite","startTime":525.41,"endTime":527.69,"body":"couldn't agree more. I think"},{"speaker":"Joel Garthwaite","startTime":527.69,"endTime":531.74,"body":"that's a really great overview"},{"speaker":"Joel Garthwaite","startTime":527.69,"endTime":531.74,"body":"of what you guys are doing, and"},{"speaker":"Joel Garthwaite","startTime":532.85,"endTime":537.23,"body":"the benefits that you can bring"},{"speaker":"Joel Garthwaite","startTime":532.85,"endTime":537.23,"body":"to the NetSuite ecosystem. I'd"},{"speaker":"Joel Garthwaite","startTime":537.23,"endTime":541.49,"body":"like to learn a bit more about"},{"speaker":"Joel Garthwaite","startTime":537.23,"endTime":541.49,"body":"you as in your role, and I think"},{"speaker":"Joel Garthwaite","startTime":541.49,"endTime":545.21,"body":"people listening would be"},{"speaker":"Joel Garthwaite","startTime":541.49,"endTime":545.21,"body":"fascinated to hear that too. So,"},{"speaker":"Joel Garthwaite","startTime":545.27,"endTime":549.32,"body":"regarding productivity, what"},{"speaker":"Joel Garthwaite","startTime":545.27,"endTime":549.32,"body":"inspires you to be at your"},{"speaker":"Joel Garthwaite","startTime":549.32,"endTime":552.98,"body":"productive best, you've got all"},{"speaker":"Joel Garthwaite","startTime":549.32,"endTime":552.98,"body":"the tech in the world at your"},{"speaker":"Joel Garthwaite","startTime":552.98,"endTime":557.12,"body":"disposal, you're a tech savvy"},{"speaker":"Joel Garthwaite","startTime":552.98,"endTime":557.12,"body":"guy, what makes you productive?"},{"speaker":"Rico Andrade","startTime":558.05,"endTime":560.69,"body":"I mean, I think"},{"speaker":"Rico Andrade","startTime":558.05,"endTime":560.69,"body":"for personally, for me, is a,"},{"speaker":"Rico Andrade","startTime":561.59,"endTime":566.0,"body":"certainly a belief in the, in"},{"speaker":"Rico Andrade","startTime":561.59,"endTime":566.0,"body":"the vision, it's a clarity of"},{"speaker":"Rico Andrade","startTime":566.0,"endTime":570.32,"body":"strategy definitely helps, ,"},{"speaker":"Rico Andrade","startTime":566.0,"endTime":570.32,"body":"what are you trying to do, when"},{"speaker":"Rico Andrade","startTime":570.32,"endTime":572.3,"body":"everyone knows what they're"},{"speaker":"Rico Andrade","startTime":570.32,"endTime":572.3,"body":"doing and what they're trying to"},{"speaker":"Rico Andrade","startTime":572.3,"endTime":578.69,"body":"accomplish? It makes a massive"},{"speaker":"Rico Andrade","startTime":572.3,"endTime":578.69,"body":"difference. And then, something"},{"speaker":"Rico Andrade","startTime":578.69,"endTime":582.47,"body":"that I think I've been learning"},{"speaker":"Rico Andrade","startTime":578.69,"endTime":582.47,"body":"more from being at the company"},{"speaker":"Rico Andrade","startTime":582.47,"endTime":588.47,"body":"that I'm at is that, taking"},{"speaker":"Rico Andrade","startTime":582.47,"endTime":588.47,"body":"automation first attitude, what"},{"speaker":"Rico Andrade","startTime":588.47,"endTime":590.78,"body":"are the things that you can do"},{"speaker":"Rico Andrade","startTime":588.47,"endTime":590.78,"body":"that can be automated or"},{"speaker":"Rico Andrade","startTime":590.78,"endTime":595.25,"body":"previously, you would have just"},{"speaker":"Rico Andrade","startTime":590.78,"endTime":595.25,"body":"done that before? Because you"},{"speaker":"Rico Andrade","startTime":595.25,"endTime":598.61,"body":"really do gain some, I mean,"},{"speaker":"Rico Andrade","startTime":595.25,"endTime":598.61,"body":"there's massive gains in long"},{"speaker":"Rico Andrade","startTime":598.61,"endTime":602.0,"body":"term even though in the short"},{"speaker":"Rico Andrade","startTime":598.61,"endTime":602.0,"body":"term, It seems like it's, it's,"},{"speaker":"Rico Andrade","startTime":602.0,"endTime":605.0,"body":"it's gonna take too long to,"},{"speaker":"Rico Andrade","startTime":602.0,"endTime":605.0,"body":"build these automation"},{"speaker":"Rico Andrade","startTime":605.06,"endTime":608.96,"body":"processes, especially on a"},{"speaker":"Rico Andrade","startTime":605.06,"endTime":608.96,"body":"smaller growing company where"},{"speaker":"Rico Andrade","startTime":608.96,"endTime":612.71,"body":"people do wear many hats, you're"},{"speaker":"Rico Andrade","startTime":608.96,"endTime":612.71,"body":"often thinking about, like, how"},{"speaker":"Rico Andrade","startTime":612.71,"endTime":616.49,"body":"do I deal with the day to day,"},{"speaker":"Rico Andrade","startTime":612.71,"endTime":616.49,"body":"but then you start, as you start"},{"speaker":"Rico Andrade","startTime":616.49,"endTime":619.94,"body":"scaling, it becomes more and"},{"speaker":"Rico Andrade","startTime":616.49,"endTime":619.94,"body":"more important to start thinking"},{"speaker":"Rico Andrade","startTime":619.94,"endTime":623.78,"body":"about, growing for the future."},{"speaker":"Rico Andrade","startTime":619.94,"endTime":623.78,"body":"And I think, by the way, I have"},{"speaker":"Rico Andrade","startTime":623.78,"endTime":626.33,"body":"a new boss now, his name is john"},{"speaker":"Rico Andrade","startTime":623.78,"endTime":626.33,"body":"burgum, and he's just been hired"},{"speaker":"Rico Andrade","startTime":626.33,"endTime":629.12,"body":"as CMO of Sligo, and I think"},{"speaker":"Rico Andrade","startTime":626.33,"endTime":629.12,"body":"that's something that he's been"},{"speaker":"Rico Andrade","startTime":629.12,"endTime":633.71,"body":"instilling in us is this, how do"},{"speaker":"Rico Andrade","startTime":629.12,"endTime":633.71,"body":"you set a foundation for scale,"},{"speaker":"Rico Andrade","startTime":633.74,"endTime":637.4,"body":"basically, so from an automation"},{"speaker":"Rico Andrade","startTime":633.74,"endTime":637.4,"body":"standpoint, we've done a few"},{"speaker":"Rico Andrade","startTime":637.4,"endTime":641.21,"body":"things, we've adopted a data"},{"speaker":"Rico Andrade","startTime":637.4,"endTime":641.21,"body":"warehouse, because he, it's"},{"speaker":"Rico Andrade","startTime":641.21,"endTime":644.0,"body":"important to make data driven"},{"speaker":"Rico Andrade","startTime":641.21,"endTime":644.0,"body":"decisions and to know what the"},{"speaker":"Rico Andrade","startTime":644.0,"endTime":647.42,"body":"right data is at the right time,"},{"speaker":"Rico Andrade","startTime":644.0,"endTime":647.42,"body":"but it's not enough just to have"},{"speaker":"Rico Andrade","startTime":647.42,"endTime":649.61,"body":"the data, right, you need to be"},{"speaker":"Rico Andrade","startTime":647.42,"endTime":649.61,"body":"able to build the insight, so we"},{"speaker":"Rico Andrade","startTime":649.61,"endTime":654.65,"body":"adopted tools, like Domo, so"},{"speaker":"Rico Andrade","startTime":649.61,"endTime":654.65,"body":"that we are able to build, the"},{"speaker":"Rico Andrade","startTime":654.77,"endTime":658.7,"body":"reports on that, right data at"},{"speaker":"Rico Andrade","startTime":654.77,"endTime":658.7,"body":"the right time. And versus"},{"speaker":"Rico Andrade","startTime":658.7,"endTime":663.8,"body":"Previously, we were building a"},{"speaker":"Rico Andrade","startTime":658.7,"endTime":663.8,"body":"lot of Excel based, reports, on"},{"speaker":"Rico Andrade","startTime":664.16,"endTime":667.37,"body":"doing a lot of stuff, based off"},{"speaker":"Rico Andrade","startTime":664.16,"endTime":667.37,"body":"of spreadsheets and things like"},{"speaker":"Rico Andrade","startTime":667.37,"endTime":669.86,"body":"that, and now it's better to"},{"speaker":"Rico Andrade","startTime":667.37,"endTime":669.86,"body":"have just that real time data."},{"speaker":"Rico Andrade","startTime":670.73,"endTime":674.93,"body":"But more importantly, for us to"},{"speaker":"Rico Andrade","startTime":670.73,"endTime":674.93,"body":"is you need a connective tissue"},{"speaker":"Rico Andrade","startTime":674.93,"endTime":678.26,"body":"to send the data from different"},{"speaker":"Rico Andrade","startTime":674.93,"endTime":678.26,"body":"places, and this is where an"},{"speaker":"Rico Andrade","startTime":678.26,"endTime":683.15,"body":"area where Sligo is using our"},{"speaker":"Rico Andrade","startTime":678.26,"endTime":683.15,"body":"own tools, to be able to take"},{"speaker":"Rico Andrade","startTime":683.15,"endTime":686.75,"body":"the information, whether it be"},{"speaker":"Rico Andrade","startTime":683.15,"endTime":686.75,"body":"coming from Zendesk or from a"},{"speaker":"Rico Andrade","startTime":686.75,"endTime":691.67,"body":"product, our own product from"},{"speaker":"Rico Andrade","startTime":686.75,"endTime":691.67,"body":"Splunk, from NetSuite from"},{"speaker":"Rico Andrade","startTime":691.67,"endTime":695.6,"body":"Salesforce, and use that, our"},{"speaker":"Rico Andrade","startTime":691.67,"endTime":695.6,"body":"own tools to make sure that the"},{"speaker":"Rico Andrade","startTime":695.6,"endTime":699.59,"body":"data is either going into the"},{"speaker":"Rico Andrade","startTime":695.6,"endTime":699.59,"body":"right places, or going into the"},{"speaker":"Rico Andrade","startTime":699.59,"endTime":702.74,"body":"data warehouse, and then, being"},{"speaker":"Rico Andrade","startTime":699.59,"endTime":702.74,"body":"leveraged out through our"},{"speaker":"Rico Andrade","startTime":702.74,"endTime":706.43,"body":"analytics tools, and things like"},{"speaker":"Rico Andrade","startTime":702.74,"endTime":706.43,"body":"that. And so these are, kind of"},{"speaker":"Rico Andrade","startTime":706.43,"endTime":711.89,"body":"three initiatives that we took"},{"speaker":"Rico Andrade","startTime":706.43,"endTime":711.89,"body":"on, that is making a really big"},{"speaker":"Rico Andrade","startTime":711.89,"endTime":715.28,"body":"difference in terms of us not"},{"speaker":"Rico Andrade","startTime":711.89,"endTime":715.28,"body":"needing to enter data in"},{"speaker":"Rico Andrade","startTime":715.28,"endTime":719.51,"body":"multiple places, not needing to,"},{"speaker":"Rico Andrade","startTime":715.28,"endTime":719.51,"body":"manage everything, just"},{"speaker":"Rico Andrade","startTime":719.51,"endTime":724.13,"body":"spreadsheets, which, once you"},{"speaker":"Rico Andrade","startTime":719.51,"endTime":724.13,"body":"once you download data from this"},{"speaker":"Rico Andrade","startTime":724.13,"endTime":727.28,"body":"piece of software to a"},{"speaker":"Rico Andrade","startTime":724.13,"endTime":727.28,"body":"spreadsheet, it's not live data"},{"speaker":"Rico Andrade","startTime":727.28,"endTime":729.65,"body":"anymore, it may have changed"},{"speaker":"Rico Andrade","startTime":727.28,"endTime":729.65,"body":"since the last time you"},{"speaker":"Rico Andrade","startTime":729.65,"endTime":736.37,"body":"downloaded it. So, keeping it as"},{"speaker":"Rico Andrade","startTime":729.65,"endTime":736.37,"body":"live, and as close to, real time"},{"speaker":"Rico Andrade","startTime":736.37,"endTime":739.97,"body":"as we possibly can. And that"},{"speaker":"Rico Andrade","startTime":736.37,"endTime":739.97,"body":"certainly has made a big"},{"speaker":"Rico Andrade","startTime":739.97,"endTime":744.68,"body":"difference in us, being able to"},{"speaker":"Rico Andrade","startTime":739.97,"endTime":744.68,"body":"continue to scale, especially as"},{"speaker":"Rico Andrade","startTime":744.68,"endTime":746.24,"body":"the last two years."},{"speaker":"Joel Garthwaite","startTime":746.75,"endTime":749.12,"body":"Yeah,"},{"speaker":"Joel Garthwaite","startTime":746.75,"endTime":749.12,"body":"absolutely. I think, yeah, it's"},{"speaker":"Joel Garthwaite","startTime":749.12,"endTime":753.44,"body":"something that I hear a lot in"},{"speaker":"Joel Garthwaite","startTime":749.12,"endTime":753.44,"body":"not just small companies, but"},{"speaker":"Joel Garthwaite","startTime":753.44,"endTime":756.83,"body":"very, very established"},{"speaker":"Joel Garthwaite","startTime":753.44,"endTime":756.83,"body":"companies, these data silos, I"},{"speaker":"Joel Garthwaite","startTime":756.83,"endTime":760.55,"body":"guess, where stuff's being"},{"speaker":"Joel Garthwaite","startTime":756.83,"endTime":760.55,"body":"passed in what used to be the"},{"speaker":"Joel Garthwaite","startTime":760.55,"endTime":764.6,"body":"gold standard of communication,"},{"speaker":"Joel Garthwaite","startTime":760.55,"endTime":764.6,"body":"which perhaps was email, back in"},{"speaker":"Joel Garthwaite","startTime":764.6,"endTime":768.14,"body":"the day, and you've got,"},{"speaker":"Joel Garthwaite","startTime":764.6,"endTime":768.14,"body":"potentially highly sensitive"},{"speaker":"Joel Garthwaite","startTime":768.14,"endTime":772.19,"body":"information or time sensitive"},{"speaker":"Joel Garthwaite","startTime":768.14,"endTime":772.19,"body":"information with various"},{"speaker":"Joel Garthwaite","startTime":772.19,"endTime":775.4,"body":"versions of it floating around"},{"speaker":"Joel Garthwaite","startTime":772.19,"endTime":775.4,"body":"people working off wrong"},{"speaker":"Joel Garthwaite","startTime":775.4,"endTime":779.87,"body":"versions, and it's amazing how"},{"speaker":"Joel Garthwaite","startTime":775.4,"endTime":779.87,"body":"many people still operate multi"},{"speaker":"Joel Garthwaite","startTime":779.87,"endTime":785.0,"body":"multi million dollar businesses"},{"speaker":"Joel Garthwaite","startTime":779.87,"endTime":785.0,"body":"this way. You mentioned you had"},{"speaker":"Joel Garthwaite","startTime":785.0,"endTime":788.6,"body":"a new boss there, which is"},{"speaker":"Joel Garthwaite","startTime":785.0,"endTime":788.6,"body":"interesting, because one of the"},{"speaker":"Joel Garthwaite","startTime":788.6,"endTime":792.29,"body":"questions I was going to ask you"},{"speaker":"Joel Garthwaite","startTime":788.6,"endTime":792.29,"body":"was, if you could wave a magic"},{"speaker":"Joel Garthwaite","startTime":792.29,"endTime":796.67,"body":"wand in your role, and have one"},{"speaker":"Joel Garthwaite","startTime":792.29,"endTime":796.67,"body":"wish, what would you ask for?"},{"speaker":"Joel Garthwaite","startTime":796.67,"endTime":797.99,"body":"Maybe you've asked him already?"},{"speaker":"Rico Andrade","startTime":800.03,"endTime":804.77,"body":"Yeah, no, that's a"},{"speaker":"Rico Andrade","startTime":800.03,"endTime":804.77,"body":"great question. Um, well, in my"},{"speaker":"Rico Andrade","startTime":804.77,"endTime":809.99,"body":"current role, I mean, I"},{"speaker":"Rico Andrade","startTime":804.77,"endTime":809.99,"body":"certainly would wish for the,"},{"speaker":"Rico Andrade","startTime":810.41,"endTime":815.87,"body":"the world to return back to"},{"speaker":"Rico Andrade","startTime":810.41,"endTime":815.87,"body":"normal for all the, all the"},{"speaker":"Rico Andrade","startTime":815.9,"endTime":822.11,"body":"obvious reasons. And, and, in"},{"speaker":"Rico Andrade","startTime":815.9,"endTime":822.11,"body":"addition to, getting getting out"},{"speaker":"Rico Andrade","startTime":822.11,"endTime":826.46,"body":"of the circumstances, we're at,"},{"speaker":"Rico Andrade","startTime":822.11,"endTime":826.46,"body":"from a marketing perspective, I"},{"speaker":"Rico Andrade","startTime":826.46,"endTime":830.87,"body":"miss the events, and I missing"},{"speaker":"Rico Andrade","startTime":826.46,"endTime":830.87,"body":"people in person. And it makes a"},{"speaker":"Rico Andrade","startTime":830.87,"endTime":833.54,"body":"really big difference to be able"},{"speaker":"Rico Andrade","startTime":830.87,"endTime":833.54,"body":"to build relationships, when you"},{"speaker":"Rico Andrade","startTime":833.54,"endTime":838.43,"body":"are getting to meet people and,"},{"speaker":"Rico Andrade","startTime":833.54,"endTime":838.43,"body":"building the trust and, being"},{"speaker":"Rico Andrade","startTime":838.43,"endTime":842.15,"body":"able to show face to face, what"},{"speaker":"Rico Andrade","startTime":838.43,"endTime":842.15,"body":"we're done, but in terms of"},{"speaker":"Rico Andrade","startTime":842.15,"endTime":848.12,"body":"other magic wand, possibilities"},{"speaker":"Rico Andrade","startTime":842.15,"endTime":848.12,"body":"there. I wish it was possible to"},{"speaker":"Rico Andrade","startTime":848.12,"endTime":855.41,"body":"hire fast enough. I wish hiring"},{"speaker":"Rico Andrade","startTime":848.12,"endTime":855.41,"body":"is such an important yet such a"},{"speaker":"Rico Andrade","startTime":855.41,"endTime":859.94,"body":"hard thing to do. It takes so"},{"speaker":"Rico Andrade","startTime":855.41,"endTime":859.94,"body":"much time and it's so critically"},{"speaker":"Rico Andrade","startTime":859.94,"endTime":864.47,"body":"important. And, especially with"},{"speaker":"Rico Andrade","startTime":859.94,"endTime":864.47,"body":"growing companies hiring the"},{"speaker":"Rico Andrade","startTime":864.47,"endTime":868.58,"body":"right people, just, I mean, in"},{"speaker":"Rico Andrade","startTime":864.47,"endTime":868.58,"body":"any size company hiring, it's so"},{"speaker":"Rico Andrade","startTime":868.58,"endTime":871.46,"body":"important to hire the right"},{"speaker":"Rico Andrade","startTime":868.58,"endTime":871.46,"body":"person, the right roll, I wish I"},{"speaker":"Rico Andrade","startTime":871.46,"endTime":876.17,"body":"could wave a magic wand and just"},{"speaker":"Rico Andrade","startTime":871.46,"endTime":876.17,"body":"make hiring a lot easier. Get"},{"speaker":"Rico Andrade","startTime":876.17,"endTime":880.16,"body":"the right people here all the"},{"speaker":"Rico Andrade","startTime":876.17,"endTime":880.16,"body":"time faster, and see all the"},{"speaker":"Rico Andrade","startTime":880.16,"endTime":881.24,"body":"gains that you get from that."},{"speaker":"Joel Garthwaite","startTime":882.11,"endTime":884.3,"body":"Hopefully, some"},{"speaker":"Joel Garthwaite","startTime":882.11,"endTime":884.3,"body":"super talented people are"},{"speaker":"Joel Garthwaite","startTime":884.33,"endTime":889.07,"body":"listening to this who can reach"},{"speaker":"Joel Garthwaite","startTime":884.33,"endTime":889.07,"body":"out to you directly and get you"},{"speaker":"Joel Garthwaite","startTime":889.07,"endTime":892.49,"body":"one step down  the road with"},{"speaker":"Joel Garthwaite","startTime":889.07,"endTime":892.49,"body":"that. You mentioned you"},{"speaker":"Joel Garthwaite","startTime":892.49,"endTime":895.04,"body":"mentioned kind of getting back"},{"speaker":"Joel Garthwaite","startTime":892.49,"endTime":895.04,"body":"to work and kind of, the"},{"speaker":"Joel Garthwaite","startTime":895.04,"endTime":898.85,"body":"benefits that that face to face"},{"speaker":"Joel Garthwaite","startTime":895.04,"endTime":898.85,"body":"contact with people and the"},{"speaker":"Joel Garthwaite","startTime":898.85,"endTime":902.24,"body":"relationship building that you"},{"speaker":"Joel Garthwaite","startTime":898.85,"endTime":902.24,"body":"have with people, it's"},{"speaker":"Joel Garthwaite","startTime":902.24,"endTime":904.91,"body":"interesting to hear tech"},{"speaker":"Joel Garthwaite","startTime":902.24,"endTime":904.91,"body":"companies talking that way,"},{"speaker":"Joel Garthwaite","startTime":904.91,"endTime":909.5,"body":"because, by their very nature,"},{"speaker":"Joel Garthwaite","startTime":904.91,"endTime":909.5,"body":"the kind of remoteness of them"},{"speaker":"Joel Garthwaite","startTime":909.5,"endTime":912.89,"body":"and the communication that one"},{"speaker":"Joel Garthwaite","startTime":909.5,"endTime":912.89,"body":"would normally have between a"},{"speaker":"Joel Garthwaite","startTime":912.89,"endTime":918.41,"body":"client and a software provider"},{"speaker":"Joel Garthwaite","startTime":912.89,"endTime":918.41,"body":"tends to be quite removed. So is"},{"speaker":"Joel Garthwaite","startTime":918.41,"endTime":921.44,"body":"that something that at Celigo"},{"speaker":"Joel Garthwaite","startTime":918.41,"endTime":921.44,"body":"you guys are building those"},{"speaker":"Joel Garthwaite","startTime":921.44,"endTime":924.32,"body":"relationships face to face? You"},{"speaker":"Joel Garthwaite","startTime":921.44,"endTime":924.32,"body":"feel that kind of more long"},{"speaker":"Joel Garthwaite","startTime":924.32,"endTime":924.98,"body":"lasting?"},{"speaker":"Rico Andrade","startTime":925.98,"endTime":929.94,"body":"Yeah, I mean, just"},{"speaker":"Rico Andrade","startTime":925.98,"endTime":929.94,"body":"from a, you know, personal"},{"speaker":"Rico Andrade","startTime":929.94,"endTime":933.57,"body":"selfish standpoint, I certainly"},{"speaker":"Rico Andrade","startTime":929.94,"endTime":933.57,"body":"love, I mean, I absolutely, it's"},{"speaker":"Rico Andrade","startTime":933.57,"endTime":936.45,"body":"probably my favourite thing, I"},{"speaker":"Rico Andrade","startTime":933.57,"endTime":936.45,"body":"absolutely love building"},{"speaker":"Rico Andrade","startTime":936.45,"endTime":941.25,"body":"relationships with customers and"},{"speaker":"Rico Andrade","startTime":936.45,"endTime":941.25,"body":"partners and, potential"},{"speaker":"Rico Andrade","startTime":941.28,"endTime":949.62,"body":"customers. But I think the, it"},{"speaker":"Rico Andrade","startTime":941.28,"endTime":949.62,"body":"certainly depends on the type of"},{"speaker":"Rico Andrade","startTime":949.62,"endTime":952.98,"body":"company, the type of company"},{"speaker":"Rico Andrade","startTime":949.62,"endTime":952.98,"body":"that your product that you"},{"speaker":"Rico Andrade","startTime":952.98,"endTime":959.19,"body":"provide, if you have a product"},{"speaker":"Rico Andrade","startTime":952.98,"endTime":959.19,"body":"that isn't a big share wallet"},{"speaker":"Rico Andrade","startTime":959.46,"endTime":963.96,"body":"for the organisation. And,"},{"speaker":"Rico Andrade","startTime":959.46,"endTime":963.96,"body":"there's, I guess, in a sense a"},{"speaker":"Rico Andrade","startTime":963.96,"endTime":968.34,"body":"little risk for the company to"},{"speaker":"Rico Andrade","startTime":963.96,"endTime":968.34,"body":"make a purchase, and see if it"},{"speaker":"Rico Andrade","startTime":968.34,"endTime":970.89,"body":"works out or not,  those"},{"speaker":"Rico Andrade","startTime":968.34,"endTime":970.89,"body":"relationships aren't as"},{"speaker":"Rico Andrade","startTime":970.89,"endTime":976.14,"body":"important. But as you get into"},{"speaker":"Rico Andrade","startTime":970.89,"endTime":976.14,"body":"larger and larger organisations,"},{"speaker":"Rico Andrade","startTime":976.26,"endTime":979.26,"body":"providing a holistic solution"},{"speaker":"Rico Andrade","startTime":976.26,"endTime":979.26,"body":"and that's something that we are"},{"speaker":"Rico Andrade","startTime":979.26,"endTime":982.11,"body":"doing, right, if you start"},{"speaker":"Rico Andrade","startTime":979.26,"endTime":982.11,"body":"getting into companies where"},{"speaker":"Rico Andrade","startTime":982.53,"endTime":987.51,"body":"they have 5000 10,000 employees,"},{"speaker":"Rico Andrade","startTime":982.53,"endTime":987.51,"body":"and they need an incredibly"},{"speaker":"Rico Andrade","startTime":987.51,"endTime":991.83,"body":"secure system that's going to"},{"speaker":"Rico Andrade","startTime":987.51,"endTime":991.83,"body":"move data, Central Station"},{"speaker":"Rico Andrade","startTime":991.83,"endTime":993.93,"body":"that's going to move data across"},{"speaker":"Rico Andrade","startTime":991.83,"endTime":993.93,"body":"all their different"},{"speaker":"Rico Andrade","startTime":993.93,"endTime":997.53,"body":"applications, and it's going to"},{"speaker":"Rico Andrade","startTime":993.93,"endTime":997.53,"body":"be trusted by all their"},{"speaker":"Rico Andrade","startTime":997.56,"endTime":1001.61,"body":"departments, and it needs to,"},{"speaker":"Rico Andrade","startTime":997.56,"endTime":1001.61,"body":"with key financial information"},{"speaker":"Rico Andrade","startTime":1001.61,"endTime":1004.22,"body":"is going to go through it and"},{"speaker":"Rico Andrade","startTime":1001.61,"endTime":1004.22,"body":"things like that. These are,"},{"speaker":"Rico Andrade","startTime":1004.25,"endTime":1009.65,"body":"these can be big investments for"},{"speaker":"Rico Andrade","startTime":1004.25,"endTime":1009.65,"body":"a company, and you want to make"},{"speaker":"Rico Andrade","startTime":1009.65,"endTime":1012.47,"body":"sure that you're building the"},{"speaker":"Rico Andrade","startTime":1009.65,"endTime":1012.47,"body":"trust and the relationship with"},{"speaker":"Rico Andrade","startTime":1012.71,"endTime":1015.38,"body":"the right decision makers who"},{"speaker":"Rico Andrade","startTime":1012.71,"endTime":1015.38,"body":"might be fairly high up in the"},{"speaker":"Rico Andrade","startTime":1015.38,"endTime":1019.61,"body":"organisation, and to take the"},{"speaker":"Rico Andrade","startTime":1015.38,"endTime":1019.61,"body":"time, they need to be able to"},{"speaker":"Rico Andrade","startTime":1019.61,"endTime":1022.91,"body":"evaluate the product, answer all"},{"speaker":"Rico Andrade","startTime":1019.61,"endTime":1022.91,"body":"their questions make sure that"},{"speaker":"Rico Andrade","startTime":1023.27,"endTime":1026.57,"body":"everything is the needs of the"},{"speaker":"Rico Andrade","startTime":1023.27,"endTime":1026.57,"body":"organisation and ultimately"},{"speaker":"Rico Andrade","startTime":1026.57,"endTime":1030.56,"body":"would make them de risk the"},{"speaker":"Rico Andrade","startTime":1026.57,"endTime":1030.56,"body":"decision making as much as"},{"speaker":"Rico Andrade","startTime":1030.56,"endTime":1034.85,"body":"possible they can certainly look"},{"speaker":"Rico Andrade","startTime":1030.56,"endTime":1034.85,"body":"at the vendor, and they can look"},{"speaker":"Rico Andrade","startTime":1034.85,"endTime":1040.79,"body":"at their boss and say I stand"},{"speaker":"Rico Andrade","startTime":1034.85,"endTime":1040.79,"body":"behind this decision for for"},{"speaker":"Rico Andrade","startTime":1040.79,"endTime":1041.96,"body":"these particular reasons."},{"speaker":"Joel Garthwaite","startTime":1042.11,"endTime":1044.51,"body":"Well, it's been"},{"speaker":"Joel Garthwaite","startTime":1042.11,"endTime":1044.51,"body":"fascinating to hear more about"},{"speaker":"Joel Garthwaite","startTime":1044.51,"endTime":1048.71,"body":"you and Celigo today, Rico, I'd"},{"speaker":"Joel Garthwaite","startTime":1044.51,"endTime":1048.71,"body":"like to finish off with (put you"},{"speaker":"Joel Garthwaite","startTime":1048.71,"endTime":1053.54,"body":"on the spot), if you kind of"},{"speaker":"Joel Garthwaite","startTime":1048.71,"endTime":1053.54,"body":"quickfire questions. So, what"},{"speaker":"Joel Garthwaite","startTime":1053.54,"endTime":1055.04,"body":"was the last book you read?"},{"speaker":"Rico Andrade","startTime":1055.16,"endTime":1060.53,"body":"I read Obama,"},{"speaker":"Rico Andrade","startTime":1055.16,"endTime":1060.53,"body":"Barack Obama's book, Promised"},{"speaker":"Rico Andrade","startTime":1060.53,"endTime":1066.8,"body":"Land, and I loved it. I was"},{"speaker":"Rico Andrade","startTime":1060.53,"endTime":1066.8,"body":"enthralled. I mean, it's a lot"},{"speaker":"Rico Andrade","startTime":1066.8,"endTime":1071.51,"body":"of sausage making of government."},{"speaker":"Rico Andrade","startTime":1066.8,"endTime":1071.51,"body":"Yeah. Which was a really with"},{"speaker":"Rico Andrade","startTime":1071.51,"endTime":1074.6,"body":"some amazing stories of, you"},{"speaker":"Rico Andrade","startTime":1071.51,"endTime":1074.6,"body":"know, what's actually happening"},{"speaker":"Rico Andrade","startTime":1074.6,"endTime":1079.49,"body":"at the ground level. And I loved"},{"speaker":"Rico Andrade","startTime":1074.6,"endTime":1079.49,"body":"it. So I highly recommend it."},{"speaker":"Joel Garthwaite","startTime":1079.87,"endTime":1082.03,"body":"He's a very"},{"speaker":"Joel Garthwaite","startTime":1079.87,"endTime":1082.03,"body":"gifted storyteller, I think,"},{"speaker":"Joel Garthwaite","startTime":1083.8,"endTime":1086.95,"body":"I've got, I'm working my way"},{"speaker":"Joel Garthwaite","startTime":1083.8,"endTime":1086.95,"body":"through the audio book. But the"},{"speaker":"Joel Garthwaite","startTime":1086.95,"endTime":1092.44,"body":"problem I have with it is it"},{"speaker":"Joel Garthwaite","startTime":1086.95,"endTime":1092.44,"body":"voice is so melodic and"},{"speaker":"Joel Garthwaite","startTime":1092.44,"endTime":1096.46,"body":"soothing. And the time I get to"},{"speaker":"Joel Garthwaite","startTime":1092.44,"endTime":1096.46,"body":"listen to it is normally before"},{"speaker":"Joel Garthwaite","startTime":1096.46,"endTime":1100.06,"body":"bed. So I don't get very far to"},{"speaker":"Joel Garthwaite","startTime":1096.46,"endTime":1100.06,"body":"move only to actually get the"},{"speaker":"Joel Garthwaite","startTime":1100.12,"endTime":1101.2,"body":"hardback version."},{"speaker":"Rico Andrade","startTime":1102.04,"endTime":1103.6,"body":"He's  whispering"},{"speaker":"Rico Andrade","startTime":1102.04,"endTime":1103.6,"body":"in your ear, though the whole"},{"speaker":"Rico Andrade","startTime":1103.6,"endTime":1103.93,"body":"time!"},{"speaker":"Joel Garthwaite","startTime":1103.96,"endTime":1108.43,"body":"He is, he is!"},{"speaker":"Joel Garthwaite","startTime":1103.96,"endTime":1108.43,"body":"Where would be the best place to"},{"speaker":"Joel Garthwaite","startTime":1108.49,"endTime":1111.64,"body":"eat in your hometown?"},{"speaker":"Joel Garthwaite","startTime":1108.49,"endTime":1111.64,"body":"Obviously, nothing NetSuite or"},{"speaker":"Joel Garthwaite","startTime":1111.64,"endTime":1115.9,"body":"Celigo specific but if we're if"},{"speaker":"Joel Garthwaite","startTime":1111.64,"endTime":1115.9,"body":"we're your way, where should we"},{"speaker":"Joel Garthwaite","startTime":1115.9,"endTime":1116.71,"body":"go for a good meal?"},{"speaker":"Rico Andrade","startTime":1117.25,"endTime":1119.98,"body":"Oh, my goodness,"},{"speaker":"Rico Andrade","startTime":1117.25,"endTime":1119.98,"body":"there's so many options. So I"},{"speaker":"Rico Andrade","startTime":1119.98,"endTime":1124.48,"body":"live in Palo Alto, California."},{"speaker":"Rico Andrade","startTime":1119.98,"endTime":1124.48,"body":"Where do I even start? I'd say,"},{"speaker":"Rico Andrade","startTime":1124.69,"endTime":1128.02,"body":"what, my wife and I have a"},{"speaker":"Rico Andrade","startTime":1124.69,"endTime":1128.02,"body":"favourite place we go to it's"},{"speaker":"Rico Andrade","startTime":1128.41,"endTime":1134.44,"body":"called St. Michael's Alley."},{"speaker":"Rico Andrade","startTime":1128.41,"endTime":1134.44,"body":"Although we usually frequent"},{"speaker":"Rico Andrade","startTime":1134.44,"endTime":1139.63,"body":"there every Tuesday. But"},{"speaker":"Rico Andrade","startTime":1134.44,"endTime":1139.63,"body":"there's, you know, no shortage,"},{"speaker":"Rico Andrade","startTime":1139.93,"endTime":1142.3,"body":"especially, I mean, if you're"},{"speaker":"Rico Andrade","startTime":1139.93,"endTime":1142.3,"body":"coming to California. I mean,"},{"speaker":"Rico Andrade","startTime":1142.87,"endTime":1145.48,"body":"there's some absolutely"},{"speaker":"Rico Andrade","startTime":1142.87,"endTime":1145.48,"body":"terrific, you know, Mexican"},{"speaker":"Rico Andrade","startTime":1145.48,"endTime":1150.85,"body":"food, I mean, terrific food of"},{"speaker":"Rico Andrade","startTime":1145.48,"endTime":1150.85,"body":"every kind that you could"},{"speaker":"Rico Andrade","startTime":1150.85,"endTime":1154.9,"body":"possibly want.  There's a"},{"speaker":"Rico Andrade","startTime":1150.85,"endTime":1154.9,"body":"wonderful Pakistani place within"},{"speaker":"Rico Andrade","startTime":1154.9,"endTime":1157.3,"body":"walking distance in my house"},{"speaker":"Rico Andrade","startTime":1154.9,"endTime":1157.3,"body":"called Zarines that I love,"},{"speaker":"Rico Andrade","startTime":1157.36,"endTime":1159.55,"body":"because there's no shortage of"},{"speaker":"Rico Andrade","startTime":1157.36,"endTime":1159.55,"body":"good places to eat around here."},{"speaker":"Joel Garthwaite","startTime":1160.57,"endTime":1163.0,"body":"If you could be"},{"speaker":"Joel Garthwaite","startTime":1160.57,"endTime":1163.0,"body":"remembered for one thing, what"},{"speaker":"Joel Garthwaite","startTime":1163.0,"endTime":1163.66,"body":"would it be?"},{"speaker":"Rico Andrade","startTime":1163.0,"endTime":1166.87,"body":"I'd Love to be"},{"speaker":"Rico Andrade","startTime":1163.0,"endTime":1166.87,"body":"remembered as someone who tried"},{"speaker":"Rico Andrade","startTime":1166.87,"endTime":1169.81,"body":"to do the right thing? Try to be"},{"speaker":"Rico Andrade","startTime":1166.87,"endTime":1169.81,"body":"on the right side."},{"speaker":"Joel Garthwaite","startTime":1173.32,"endTime":1175.81,"body":"And finally,"},{"speaker":"Joel Garthwaite","startTime":1173.32,"endTime":1175.81,"body":"before I let you go, I know"},{"speaker":"Joel Garthwaite","startTime":1175.81,"endTime":1178.78,"body":"you've got a busy day ahead."},{"speaker":"Joel Garthwaite","startTime":1175.81,"endTime":1178.78,"body":"What keeps you up at night?"},{"speaker":"Rico Andrade","startTime":1179.14,"endTime":1181.93,"body":"It's a good one"},{"speaker":"Rico Andrade","startTime":1179.14,"endTime":1181.93,"body":"because I'm a sound sleeper. I'm"},{"speaker":"Rico Andrade","startTime":1182.41,"endTime":1187.36,"body":"think what keeps me up at night"},{"speaker":"Rico Andrade","startTime":1182.41,"endTime":1187.36,"body":"is certainly how my team is"},{"speaker":"Rico Andrade","startTime":1187.36,"endTime":1193.84,"body":"doing. I think it's really easy"},{"speaker":"Rico Andrade","startTime":1187.36,"endTime":1193.84,"body":"when you are in it at a growing"},{"speaker":"Rico Andrade","startTime":1193.84,"endTime":1198.25,"body":"company, to drive your team"},{"speaker":"Rico Andrade","startTime":1193.84,"endTime":1198.25,"body":"incredibly hard in many cases. I"},{"speaker":"Rico Andrade","startTime":1198.25,"endTime":1201.52,"body":"mean, you're working with"},{"speaker":"Rico Andrade","startTime":1198.25,"endTime":1201.52,"body":"wonderful people.  Hopefully,"},{"speaker":"Rico Andrade","startTime":1201.55,"endTime":1204.22,"body":"you know, you're hiring people"},{"speaker":"Rico Andrade","startTime":1201.55,"endTime":1204.22,"body":"who have kind of the same"},{"speaker":"Rico Andrade","startTime":1204.73,"endTime":1209.2,"body":"passion and fire for the work"},{"speaker":"Rico Andrade","startTime":1204.73,"endTime":1209.2,"body":"that you do. But you know that"},{"speaker":"Rico Andrade","startTime":1209.56,"endTime":1214.09,"body":"it can be super impactful and"},{"speaker":"Rico Andrade","startTime":1209.56,"endTime":1214.09,"body":"people's lives and people. So I"},{"speaker":"Rico Andrade","startTime":1214.09,"endTime":1217.81,"body":"often ask myself, am I doing"},{"speaker":"Rico Andrade","startTime":1214.09,"endTime":1217.81,"body":"everything I can to be able to"},{"speaker":"Rico Andrade","startTime":1217.84,"endTime":1223.24,"body":"make sure that we are using our"},{"speaker":"Rico Andrade","startTime":1217.84,"endTime":1223.24,"body":"our colleagues and employees"},{"speaker":"Rico Andrade","startTime":1223.24,"endTime":1230.56,"body":"times wisely, making sure that"},{"speaker":"Rico Andrade","startTime":1223.24,"endTime":1230.56,"body":"they're not, that you are being"},{"speaker":"Rico Andrade","startTime":1230.56,"endTime":1233.77,"body":"as helpful as you can, that you"},{"speaker":"Rico Andrade","startTime":1230.56,"endTime":1233.77,"body":"are being as clear as you can"},{"speaker":"Rico Andrade","startTime":1233.8,"endTime":1237.82,"body":"that we are being of service to"},{"speaker":"Rico Andrade","startTime":1233.8,"endTime":1237.82,"body":"them, basically, to the do their"},{"speaker":"Rico Andrade","startTime":1237.82,"endTime":1240.67,"body":"jobs in a way that is scalable."},{"speaker":"Joel Garthwaite","startTime":1240.79,"endTime":1242.56,"body":"Well, Rico has"},{"speaker":"Joel Garthwaite","startTime":1240.79,"endTime":1242.56,"body":"been an absolute pleasure"},{"speaker":"Joel Garthwaite","startTime":1242.59,"endTime":1245.32,"body":"speaking to you today. Thanks so"},{"speaker":"Joel Garthwaite","startTime":1242.59,"endTime":1245.32,"body":"much for joining us on the"},{"speaker":"Joel Garthwaite","startTime":1245.32,"endTime":1250.33,"body":"podcast. I'll follow Celigo very"},{"speaker":"Joel Garthwaite","startTime":1245.32,"endTime":1250.33,"body":"closely. So I wish you well, and"},{"speaker":"Joel Garthwaite","startTime":1250.66,"endTime":1254.5,"body":"no doubt we'll see more of you"},{"speaker":"Joel Garthwaite","startTime":1250.66,"endTime":1254.5,"body":"and Celigo in the near future."},{"speaker":"Joel Garthwaite","startTime":1254.68,"endTime":1256.72,"body":"Rico Andrade, thanks so much for"},{"speaker":"Joel Garthwaite","startTime":1254.68,"endTime":1256.72,"body":"joining us."},{"speaker":"Rico Andrade","startTime":1257.2,"endTime":1260.86,"body":"Thank you. It was"},{"speaker":"Rico Andrade","startTime":1257.2,"endTime":1260.86,"body":"a pleasure. And you know, we"},{"speaker":"Rico Andrade","startTime":1260.86,"endTime":1264.58,"body":"have built a long relationship"},{"speaker":"Rico Andrade","startTime":1260.86,"endTime":1264.58,"body":"with GetBusy as well, so it's"},{"speaker":"Rico Andrade","startTime":1264.58,"endTime":1268.06,"body":"really a pleasure to be able to"},{"speaker":"Rico Andrade","startTime":1264.58,"endTime":1268.06,"body":"continue this conversation and"},{"speaker":"Rico Andrade","startTime":1268.06,"endTime":1269.11,"body":"other ways with you guys."},{"speaker":"Joel Garthwaite","startTime":1270.77,"endTime":1273.44,"body":"The ERP"},{"speaker":"Joel Garthwaite","startTime":1270.77,"endTime":1273.44,"body":"productivity podcast is"},{"speaker":"Joel Garthwaite","startTime":1273.44,"endTime":1277.55,"body":"presented by GetBusy, the hybrid"},{"speaker":"Joel Garthwaite","startTime":1273.44,"endTime":1277.55,"body":"NetSuite suiteapp that allows"},{"speaker":"Joel Garthwaite","startTime":1277.55,"endTime":1280.73,"body":"users to build exceptional"},{"speaker":"Joel Garthwaite","startTime":1277.55,"endTime":1280.73,"body":"relationships with customers,"},{"speaker":"Joel Garthwaite","startTime":1280.91,"endTime":1285.35,"body":"vendors and teammates. GetBusy"},{"speaker":"Joel Garthwaite","startTime":1280.91,"endTime":1285.35,"body":"powerfully extends NetSuite"},{"speaker":"Joel Garthwaite","startTime":1285.35,"endTime":1289.1,"body":"capabilities with document"},{"speaker":"Joel Garthwaite","startTime":1285.35,"endTime":1289.1,"body":"storage, task management,"},{"speaker":"Joel Garthwaite","startTime":1289.4,"endTime":1293.48,"body":"eSignatures and real-time chat"},{"speaker":"Joel Garthwaite","startTime":1289.4,"endTime":1293.48,"body":"functionality. For more"},{"speaker":"Joel Garthwaite","startTime":1293.48,"endTime":1297.32,"body":"information or to see get busy"},{"speaker":"Joel Garthwaite","startTime":1293.48,"endTime":1297.32,"body":"in action, schedule a demo via"},{"speaker":"Joel Garthwaite","startTime":1297.32,"endTime":1298.88,"body":"get busy.com/netsuite"}]}