Mikhail Lomtadze, Kaspi CEO - From Super App to Everyday AI Assistant

Miguel Armaza flew to Almaty, Kazakhstan to sit down with Mikhail Lomtadze, CEO and Co-Founder of Kaspi, for their second conversation in two years. It is hard to explain how dominant and loved Kaspi is in this market: in a country of 20 million people, more than 15 million use the app daily, and it handles two thirds of Kazakhstan's e-commerce. What started as a traditional bank is now one of the world's most defining super apps, and it just entered a new chapter, expanding into Türkiye through Hepsiburada and launching Kasper, its consumer-facing AI assistant.

They discussed why Kaspi's final destination is the everyday AI assistant rather than the everyday super app, why almost nobody in the company carries a financial target, how a 10,000-person organization stays a collection of startups, what the first year inside Türkiye has actually taught them, and why he thinks investors are underestimating their ability to execute.

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Miguel Armaza is Co-Founder and General Partner of Gilgamesh Ventures, a seed-stage investment fund focused on fintech in the Americas. He also hosts and writes the Fintech Leaders podcast and newsletter.

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