{"version":"1.0.0","segments":[{"speaker":"Claire Newell","startTime":5.31,"endTime":8.04,"body":"Hello, and a warm"},{"speaker":"Claire Newell","startTime":5.31,"endTime":8.04,"body":"welcome to the Mayvin people"},{"speaker":"Claire Newell","startTime":8.04,"endTime":11.4,"body":"change podcast. This is the"},{"speaker":"Claire Newell","startTime":8.04,"endTime":11.4,"body":"place to find thoughtful and"},{"speaker":"Claire Newell","startTime":11.4,"endTime":14.64,"body":"heartfelt conversations about"},{"speaker":"Claire Newell","startTime":11.4,"endTime":14.64,"body":"leadership and organization"},{"speaker":"Claire Newell","startTime":14.64,"endTime":17.19,"body":"development. Each episode is"},{"speaker":"Claire Newell","startTime":14.64,"endTime":17.19,"body":"created with our listeners in"},{"speaker":"Claire Newell","startTime":17.19,"endTime":19.53,"body":"mind. So if you have a"},{"speaker":"Claire Newell","startTime":17.19,"endTime":19.53,"body":"suggestion for a topic you'd"},{"speaker":"Claire Newell","startTime":19.53,"endTime":22.17,"body":"like to hear us talk about,"},{"speaker":"Claire Newell","startTime":19.53,"endTime":22.17,"body":"please do get in touch with us."},{"speaker":"Claire Newell","startTime":22.26,"endTime":24.66,"body":"Mayvin are thought leaders in"},{"speaker":"Claire Newell","startTime":22.26,"endTime":24.66,"body":"the area of leadership and"},{"speaker":"Claire Newell","startTime":24.66,"endTime":27.33,"body":"organization development, and"},{"speaker":"Claire Newell","startTime":24.66,"endTime":27.33,"body":"have a wealth of experience in"},{"speaker":"Claire Newell","startTime":27.33,"endTime":30.63,"body":"this area, we have a thriving"},{"speaker":"Claire Newell","startTime":27.33,"endTime":30.63,"body":"community, and we offer regular"},{"speaker":"Claire Newell","startTime":30.63,"endTime":33.72,"body":"free events, you can find out"},{"speaker":"Claire Newell","startTime":30.63,"endTime":33.72,"body":"more details for our website"},{"speaker":"Claire Newell","startTime":35.13,"endTime":37.77,"body":"Mayvin.co.uk. If you enjoy"},{"speaker":"Claire Newell","startTime":35.13,"endTime":37.77,"body":"listening to this podcast,"},{"speaker":"Claire Newell","startTime":37.8,"endTime":40.59,"body":"please do leave us a review on"},{"speaker":"Claire Newell","startTime":37.8,"endTime":40.59,"body":"your favorite platform to help"},{"speaker":"Claire Newell","startTime":40.59,"endTime":43.89,"body":"us grow our audience. Thanks so"},{"speaker":"Claire Newell","startTime":40.59,"endTime":43.89,"body":"much for being here. And we hope"},{"speaker":"Claire Newell","startTime":43.89,"endTime":44.55,"body":"you enjoy listening."},{"speaker":"Claire Newell","startTime":51.29,"endTime":54.83,"body":"In today's episode, our very own"},{"speaker":"Claire Newell","startTime":51.29,"endTime":54.83,"body":"operations team talk about"},{"speaker":"Claire Newell","startTime":54.83,"endTime":59.39,"body":"becoming a self managed team."},{"speaker":"Claire Newell","startTime":54.83,"endTime":59.39,"body":"Our operations team cover a wide"},{"speaker":"Claire Newell","startTime":59.39,"endTime":63.59,"body":"range of responsibilities, such"},{"speaker":"Claire Newell","startTime":59.39,"endTime":63.59,"body":"as accounting, compliance, HR,"},{"speaker":"Claire Newell","startTime":63.59,"endTime":67.67,"body":"programme accreditation and"},{"speaker":"Claire Newell","startTime":63.59,"endTime":67.67,"body":"client management. They are the"},{"speaker":"Claire Newell","startTime":67.67,"endTime":70.79,"body":"rhythm and base of Mayvin, which"},{"speaker":"Claire Newell","startTime":67.67,"endTime":70.79,"body":"helps us do our best work with"},{"speaker":"Claire Newell","startTime":70.79,"endTime":75.2,"body":"clients. As Maven has grown, our"},{"speaker":"Claire Newell","startTime":70.79,"endTime":75.2,"body":"operations team has grown too."},{"speaker":"Claire Newell","startTime":75.89,"endTime":79.04,"body":"And until last summer, it grew"},{"speaker":"Claire Newell","startTime":75.89,"endTime":79.04,"body":"with a traditional hierarchical"},{"speaker":"Claire Newell","startTime":79.04,"endTime":82.94,"body":"structure. Last summer, we found"},{"speaker":"Claire Newell","startTime":79.04,"endTime":82.94,"body":"ourselves with senior roles"},{"speaker":"Claire Newell","startTime":82.94,"endTime":86.33,"body":"vacant. And so we put it to the"},{"speaker":"Claire Newell","startTime":82.94,"endTime":86.33,"body":"team: Would you like a new"},{"speaker":"Claire Newell","startTime":86.33,"endTime":89.78,"body":"manager? Or would you like to"},{"speaker":"Claire Newell","startTime":86.33,"endTime":89.78,"body":"experiment with self management?"},{"speaker":"Claire Newell","startTime":90.38,"endTime":94.22,"body":"They unanimously chose to become"},{"speaker":"Claire Newell","startTime":90.38,"endTime":94.22,"body":"a self managed team. A year"},{"speaker":"Claire Newell","startTime":94.22,"endTime":97.85,"body":"later, three out of our eight"},{"speaker":"Claire Newell","startTime":94.22,"endTime":97.85,"body":"strong team came together to"},{"speaker":"Claire Newell","startTime":97.85,"endTime":100.79,"body":"discuss why they made the"},{"speaker":"Claire Newell","startTime":97.85,"endTime":100.79,"body":"decision to become a self"},{"speaker":"Claire Newell","startTime":100.79,"endTime":104.51,"body":"managed team. What the"},{"speaker":"Claire Newell","startTime":100.79,"endTime":104.51,"body":"transition involved, what"},{"speaker":"Claire Newell","startTime":104.51,"endTime":107.96,"body":"foundations were already in"},{"speaker":"Claire Newell","startTime":104.51,"endTime":107.96,"body":"place that helped, what"},{"speaker":"Claire Newell","startTime":107.96,"endTime":111.5,"body":"challenges there have been, how"},{"speaker":"Claire Newell","startTime":107.96,"endTime":111.5,"body":"they've recruited into the team,"},{"speaker":"Claire Newell","startTime":112.13,"endTime":115.25,"body":"would they recommend that others"},{"speaker":"Claire Newell","startTime":112.13,"endTime":115.25,"body":"work this way, and what the"},{"speaker":"Claire Newell","startTime":115.25,"endTime":120.2,"body":"impact has been, which includes"},{"speaker":"Claire Newell","startTime":115.25,"endTime":120.2,"body":"the team feeling more confident"},{"speaker":"Claire Newell","startTime":120.53,"endTime":124.22,"body":"that their voice is louder, that"},{"speaker":"Claire Newell","startTime":120.53,"endTime":124.22,"body":"they have autonomy for change,"},{"speaker":"Claire Newell","startTime":125.0,"endTime":128.15,"body":"and that they find themselves"},{"speaker":"Claire Newell","startTime":125.0,"endTime":128.15,"body":"stepping up and horizon scanning"},{"speaker":"Claire Newell","startTime":128.18,"endTime":132.11,"body":"to protect this very special way"},{"speaker":"Claire Newell","startTime":128.18,"endTime":132.11,"body":"of working. Here's a special"},{"speaker":"Claire Newell","startTime":132.11,"endTime":134.12,"body":"one, this one, I hope you enjoy"},{"speaker":"Claire Newell","startTime":132.11,"endTime":134.12,"body":"it. Thanks."},{"speaker":"Charlotte Smith-Doidge","startTime":136.97,"endTime":140.78,"body":"So we're"},{"speaker":"Charlotte Smith-Doidge","startTime":136.97,"endTime":140.78,"body":"here today to do a podcast on"},{"speaker":"Charlotte Smith-Doidge","startTime":140.81,"endTime":145.97,"body":"the realities of a self managed"},{"speaker":"Charlotte Smith-Doidge","startTime":140.81,"endTime":145.97,"body":"team. Because within the Ops"},{"speaker":"Charlotte Smith-Doidge","startTime":145.97,"endTime":149.75,"body":"team at Mayvin, we have been"},{"speaker":"Charlotte Smith-Doidge","startTime":145.97,"endTime":149.75,"body":"experimenting with a self"},{"speaker":"Charlotte Smith-Doidge","startTime":149.75,"endTime":154.94,"body":"managed team for nearly a year"},{"speaker":"Charlotte Smith-Doidge","startTime":149.75,"endTime":154.94,"body":"now. I think we started this in"},{"speaker":"Charlotte Smith-Doidge","startTime":154.94,"endTime":161.63,"body":"summer of last year summer of"},{"speaker":"Charlotte Smith-Doidge","startTime":154.94,"endTime":161.63,"body":"2023. So to start us off, I"},{"speaker":"Charlotte Smith-Doidge","startTime":161.63,"endTime":166.34,"body":"would like to just do a quick"},{"speaker":"Charlotte Smith-Doidge","startTime":161.63,"endTime":166.34,"body":"overview of how the Ops team is"},{"speaker":"Charlotte Smith-Doidge","startTime":166.34,"endTime":171.8,"body":"structured, a very high level."},{"speaker":"Charlotte Smith-Doidge","startTime":166.34,"endTime":171.8,"body":"So the Mayvin Ops team is made"},{"speaker":"Charlotte Smith-Doidge","startTime":171.8,"endTime":176.84,"body":"up of eight people. There's lots"},{"speaker":"Charlotte Smith-Doidge","startTime":171.8,"endTime":176.84,"body":"of different roles that spread"},{"speaker":"Charlotte Smith-Doidge","startTime":176.84,"endTime":182.87,"body":"between the eight of us. And"},{"speaker":"Charlotte Smith-Doidge","startTime":176.84,"endTime":182.87,"body":"within, within experimenting"},{"speaker":"Charlotte Smith-Doidge","startTime":182.87,"endTime":186.8,"body":"with this self managed team,"},{"speaker":"Charlotte Smith-Doidge","startTime":182.87,"endTime":186.8,"body":"there was a moment when we"},{"speaker":"Charlotte Smith-Doidge","startTime":186.8,"endTime":191.42,"body":"collectively decided that we"},{"speaker":"Charlotte Smith-Doidge","startTime":186.8,"endTime":191.42,"body":"were going to split up those"},{"speaker":"Charlotte Smith-Doidge","startTime":191.45,"endTime":196.22,"body":"eight people into two separate"},{"speaker":"Charlotte Smith-Doidge","startTime":191.45,"endTime":196.22,"body":"parts. So two different ops"},{"speaker":"Charlotte Smith-Doidge","startTime":196.4,"endTime":203.18,"body":"groups. So we have one side of"},{"speaker":"Charlotte Smith-Doidge","startTime":196.4,"endTime":203.18,"body":"ops, which we call corporate"},{"speaker":"Charlotte Smith-Doidge","startTime":203.18,"endTime":208.91,"body":"ops. And that's made up of"},{"speaker":"Charlotte Smith-Doidge","startTime":203.18,"endTime":208.91,"body":"Coral, Chelsea and Aimee. And"},{"speaker":"Charlotte Smith-Doidge","startTime":208.91,"endTime":213.5,"body":"then we have the client side of"},{"speaker":"Charlotte Smith-Doidge","startTime":208.91,"endTime":213.5,"body":"ops, which is made up of myself,"},{"speaker":"Charlotte Smith-Doidge","startTime":213.56,"endTime":219.38,"body":"Charlotte, we have Olivia, Sue,"},{"speaker":"Charlotte Smith-Doidge","startTime":213.56,"endTime":219.38,"body":"Abi and Melissa. Is there"},{"speaker":"Charlotte Smith-Doidge","startTime":219.38,"endTime":223.37,"body":"anything more to the structure"},{"speaker":"Charlotte Smith-Doidge","startTime":219.38,"endTime":223.37,"body":"that you want to add there? No."},{"speaker":"Charlotte Smith-Doidge","startTime":224.66,"endTime":230.27,"body":"Okay, fine. Okay, so, so let's"},{"speaker":"Charlotte Smith-Doidge","startTime":224.66,"endTime":230.27,"body":"just start off, like, let's have"},{"speaker":"Charlotte Smith-Doidge","startTime":230.27,"endTime":234.8,"body":"a bit of a chat, and let's just,"},{"speaker":"Charlotte Smith-Doidge","startTime":230.27,"endTime":234.8,"body":"ya know, go back in our memories"},{"speaker":"Charlotte Smith-Doidge","startTime":234.86,"endTime":240.14,"body":"of how did the whole self"},{"speaker":"Charlotte Smith-Doidge","startTime":234.86,"endTime":240.14,"body":"managing team come about? Where"},{"speaker":"Charlotte Smith-Doidge","startTime":240.14,"endTime":241.61,"body":"did it originate from?"},{"speaker":"Melissa Luckhurst","startTime":241.0,"endTime":244.27,"body":"I mean,"},{"speaker":"Melissa Luckhurst","startTime":241.0,"endTime":244.27,"body":"firstly, I cannot believe that"},{"speaker":"Melissa Luckhurst","startTime":244.27,"endTime":250.93,"body":"it's been almost a year. A whole"},{"speaker":"Melissa Luckhurst","startTime":244.27,"endTime":250.93,"body":"year. And it feels both like"},{"speaker":"Melissa Luckhurst","startTime":250.93,"endTime":253.51,"body":"yesterday, and like it's always"},{"speaker":"Melissa Luckhurst","startTime":250.93,"endTime":253.51,"body":"been like this."},{"speaker":"Abi Jackson","startTime":254.05,"endTime":255.31,"body":"Yeah absolutely."},{"speaker":"Charlotte Smith-Doidge","startTime":256.41,"endTime":259.83,"body":"Yeah,"},{"speaker":"Charlotte Smith-Doidge","startTime":256.41,"endTime":259.83,"body":"I'd agree with that, too. And I"},{"speaker":"Charlotte Smith-Doidge","startTime":259.83,"endTime":265.38,"body":"suppose that starting off"},{"speaker":"Charlotte Smith-Doidge","startTime":259.83,"endTime":265.38,"body":"straight away to say how, you"},{"speaker":"Charlotte Smith-Doidge","startTime":265.38,"endTime":269.82,"body":"know, the self managing team did"},{"speaker":"Charlotte Smith-Doidge","startTime":265.38,"endTime":269.82,"body":"come about because the pillars"},{"speaker":"Charlotte Smith-Doidge","startTime":269.82,"endTime":276.03,"body":"were already there, within the"},{"speaker":"Charlotte Smith-Doidge","startTime":269.82,"endTime":276.03,"body":"ops team. For even this for even"},{"speaker":"Charlotte Smith-Doidge","startTime":276.03,"endTime":279.75,"body":"the self managing team to be any"},{"speaker":"Charlotte Smith-Doidge","startTime":276.03,"endTime":279.75,"body":"even an option for us to even be"},{"speaker":"Charlotte Smith-Doidge","startTime":279.75,"endTime":284.37,"body":"approached by the exco team to"},{"speaker":"Charlotte Smith-Doidge","startTime":279.75,"endTime":284.37,"body":"say, you know, the option is to"},{"speaker":"Charlotte Smith-Doidge","startTime":284.37,"endTime":288.78,"body":"have a self managed team, or to"},{"speaker":"Charlotte Smith-Doidge","startTime":284.37,"endTime":288.78,"body":"have the traditional what we"},{"speaker":"Charlotte Smith-Doidge","startTime":288.78,"endTime":294.33,"body":"were previously used to, of"},{"speaker":"Charlotte Smith-Doidge","startTime":288.78,"endTime":294.33,"body":"having head of ops. And we were"},{"speaker":"Charlotte Smith-Doidge","startTime":294.33,"endTime":297.63,"body":"given that decision. And the"},{"speaker":"Charlotte Smith-Doidge","startTime":294.33,"endTime":297.63,"body":"reason why we were given those"},{"speaker":"Charlotte Smith-Doidge","startTime":297.63,"endTime":301.86,"body":"options is because, like you've"},{"speaker":"Charlotte Smith-Doidge","startTime":297.63,"endTime":301.86,"body":"just said Melissa, it seems like"},{"speaker":"Charlotte Smith-Doidge","startTime":301.86,"endTime":306.51,"body":"it's been so, so short. But you"},{"speaker":"Charlotte Smith-Doidge","startTime":301.86,"endTime":306.51,"body":"know, such a such a long time."},{"speaker":"Charlotte Smith-Doidge","startTime":306.51,"endTime":309.27,"body":"It's like it's like it was"},{"speaker":"Charlotte Smith-Doidge","startTime":306.51,"endTime":309.27,"body":"always there really?"},{"speaker":"Abi Jackson","startTime":310.98,"endTime":313.92,"body":"Yeah, it was. I"},{"speaker":"Abi Jackson","startTime":310.98,"endTime":313.92,"body":"remember it really clearly of"},{"speaker":"Abi Jackson","startTime":313.92,"endTime":316.44,"body":"Sarah going like these your two"},{"speaker":"Abi Jackson","startTime":313.92,"endTime":316.44,"body":"options, we can bring someone"},{"speaker":"Abi Jackson","startTime":316.44,"endTime":321.45,"body":"into manage you or, or you do it"},{"speaker":"Abi Jackson","startTime":316.44,"endTime":321.45,"body":"yourselves. And I think it was"},{"speaker":"Abi Jackson","startTime":321.45,"endTime":323.58,"body":"quite unanimous at that point"},{"speaker":"Abi Jackson","startTime":321.45,"endTime":323.58,"body":"that we all wanted to do it"},{"speaker":"Abi Jackson","startTime":323.61,"endTime":324.51,"body":"ourselves, didn't we?"},{"speaker":"Melissa Luckhurst","startTime":326.61,"endTime":332.34,"body":"Yeah. Yeah,"},{"speaker":"Melissa Luckhurst","startTime":326.61,"endTime":332.34,"body":"it did feel like, you know, the"},{"speaker":"Melissa Luckhurst","startTime":332.34,"endTime":338.4,"body":"thing of the scaffolding being"},{"speaker":"Melissa Luckhurst","startTime":332.34,"endTime":338.4,"body":"there was so right. And, you"},{"speaker":"Melissa Luckhurst","startTime":338.4,"endTime":342.96,"body":"know, I do think, would other,"},{"speaker":"Melissa Luckhurst","startTime":338.4,"endTime":342.96,"body":"not specifically within Mayvin,"},{"speaker":"Melissa Luckhurst","startTime":342.99,"endTime":348.81,"body":"but, you know, other teams,"},{"speaker":"Melissa Luckhurst","startTime":342.99,"endTime":348.81,"body":"could they have taken this and"},{"speaker":"Melissa Luckhurst","startTime":348.81,"endTime":353.07,"body":"run with it as much as this"},{"speaker":"Melissa Luckhurst","startTime":348.81,"endTime":353.07,"body":"team? Who knows? You know, it"},{"speaker":"Melissa Luckhurst","startTime":353.07,"endTime":357.42,"body":"might have been that actually,"},{"speaker":"Melissa Luckhurst","startTime":353.07,"endTime":357.42,"body":"we'd already built those"},{"speaker":"Melissa Luckhurst","startTime":357.42,"endTime":362.58,"body":"relationships that then made it"},{"speaker":"Melissa Luckhurst","startTime":357.42,"endTime":362.58,"body":"really easy for us to do this."},{"speaker":"Charlotte Smith-Doidge","startTime":363.84,"endTime":365.46,"body":"When you"},{"speaker":"Charlotte Smith-Doidge","startTime":363.84,"endTime":365.46,"body":"mentioned when you mentioned"},{"speaker":"Charlotte Smith-Doidge","startTime":365.46,"endTime":368.16,"body":"scaffolding, and even I"},{"speaker":"Charlotte Smith-Doidge","startTime":365.46,"endTime":368.16,"body":"mentioned the pillars that were"},{"speaker":"Charlotte Smith-Doidge","startTime":368.16,"endTime":372.0,"body":"there, what was the scaffolding?"},{"speaker":"Charlotte Smith-Doidge","startTime":368.16,"endTime":372.0,"body":"What what what was that that was"},{"speaker":"Charlotte Smith-Doidge","startTime":372.03,"endTime":373.59,"body":"already there?"},{"speaker":"Melissa Luckhurst","startTime":373.0,"endTime":377.65,"body":"The"},{"speaker":"Melissa Luckhurst","startTime":373.0,"endTime":377.65,"body":"relationships, I think, I think"},{"speaker":"Melissa Luckhurst","startTime":377.68,"endTime":382.12,"body":"and and also that, that pre"},{"speaker":"Melissa Luckhurst","startTime":377.68,"endTime":382.12,"body":"work, those meetings where we"},{"speaker":"Melissa Luckhurst","startTime":382.12,"endTime":387.94,"body":"would have those pages where it"},{"speaker":"Melissa Luckhurst","startTime":382.12,"endTime":387.94,"body":"was like, 'Okay, in this"},{"speaker":"Melissa Luckhurst","startTime":387.94,"endTime":392.11,"body":"hypothetical situation that"},{"speaker":"Melissa Luckhurst","startTime":387.94,"endTime":392.11,"body":"might happen, that might not"},{"speaker":"Melissa Luckhurst","startTime":392.11,"endTime":397.42,"body":"have happened before, but let's"},{"speaker":"Melissa Luckhurst","startTime":392.11,"endTime":397.42,"body":"think about what if this"},{"speaker":"Melissa Luckhurst","startTime":397.42,"endTime":402.46,"body":"happened? What do we do?' You"},{"speaker":"Melissa Luckhurst","startTime":397.42,"endTime":402.46,"body":"know, and having all of that"},{"speaker":"Melissa Luckhurst","startTime":402.46,"endTime":409.03,"body":"laid out, I think, are the bare"},{"speaker":"Melissa Luckhurst","startTime":402.46,"endTime":409.03,"body":"bones of how this has worked and"},{"speaker":"Melissa Luckhurst","startTime":409.03,"endTime":410.47,"body":"how it's been set up."},{"speaker":"Abi Jackson","startTime":412.31,"endTime":414.44,"body":"But we were also we"},{"speaker":"Abi Jackson","startTime":412.31,"endTime":414.44,"body":"were incredibly close before"},{"speaker":"Abi Jackson","startTime":414.44,"endTime":421.85,"body":"that, as a team, with a line"},{"speaker":"Abi Jackson","startTime":414.44,"endTime":421.85,"body":"manager, and a structure. We"},{"speaker":"Abi Jackson","startTime":421.85,"endTime":425.72,"body":"weren't, we've always worked"},{"speaker":"Abi Jackson","startTime":421.85,"endTime":425.72,"body":"really, really well together. So"},{"speaker":"Abi Jackson","startTime":425.72,"endTime":432.8,"body":"it was quite once, once the"},{"speaker":"Abi Jackson","startTime":425.72,"endTime":432.8,"body":"structure had gone, it was like,"},{"speaker":"Abi Jackson","startTime":432.8,"endTime":436.01,"body":"well, obviously, we're going to"},{"speaker":"Abi Jackson","startTime":432.8,"endTime":436.01,"body":"be able to work well together."},{"speaker":"Abi Jackson","startTime":436.31,"endTime":438.17,"body":"Because like, you know, you're"},{"speaker":"Abi Jackson","startTime":436.31,"endTime":438.17,"body":"right, the relationships were"},{"speaker":"Abi Jackson","startTime":438.17,"endTime":441.08,"body":"already built. And I would say"},{"speaker":"Abi Jackson","startTime":438.17,"endTime":441.08,"body":"they got much stronger in that"},{"speaker":"Abi Jackson","startTime":441.08,"endTime":447.17,"body":"period of ambiguity when nobody"},{"speaker":"Abi Jackson","startTime":441.08,"endTime":447.17,"body":"really knew what was going on. I"},{"speaker":"Abi Jackson","startTime":447.17,"endTime":451.94,"body":"think we it knitted it knitted"},{"speaker":"Abi Jackson","startTime":447.17,"endTime":451.94,"body":"further, and to be quite, quite"},{"speaker":"Abi Jackson","startTime":451.94,"endTime":457.25,"body":"unbreakable, quite strong bonds,"},{"speaker":"Abi Jackson","startTime":451.94,"endTime":457.25,"body":"really. And I think that gave us"},{"speaker":"Abi Jackson","startTime":457.25,"endTime":459.53,"body":"all confidence to be able to go"},{"speaker":"Abi Jackson","startTime":457.25,"endTime":459.53,"body":"we work so well together, we"},{"speaker":"Abi Jackson","startTime":459.53,"endTime":462.41,"body":"can, we can do this. So there's"},{"speaker":"Abi Jackson","startTime":459.53,"endTime":462.41,"body":"structural, the pillars,"},{"speaker":"Abi Jackson","startTime":462.41,"endTime":466.67,"body":"whatever was, there was, I'll"},{"speaker":"Abi Jackson","startTime":462.41,"endTime":466.67,"body":"throw in other words in the"},{"speaker":"Abi Jackson","startTime":466.67,"endTime":473.09,"body":"foundation, and was so was so"},{"speaker":"Abi Jackson","startTime":466.67,"endTime":473.09,"body":"strong, to be able to build a"},{"speaker":"Abi Jackson","startTime":473.09,"endTime":477.8,"body":"self managed team from from from"},{"speaker":"Abi Jackson","startTime":473.09,"endTime":477.8,"body":"the very start."},{"speaker":"Charlotte Smith-Doidge","startTime":478.92,"endTime":481.5,"body":"Yeah,"},{"speaker":"Charlotte Smith-Doidge","startTime":478.92,"endTime":481.5,"body":"I'm also hearing obviously,"},{"speaker":"Charlotte Smith-Doidge","startTime":481.53,"endTime":484.62,"body":"like, with the relationships and"},{"speaker":"Charlotte Smith-Doidge","startTime":481.53,"endTime":484.62,"body":"foundations, and all these"},{"speaker":"Charlotte Smith-Doidge","startTime":484.62,"endTime":488.73,"body":"lovely words that we're using"},{"speaker":"Charlotte Smith-Doidge","startTime":484.62,"endTime":488.73,"body":"it, there was so much trust"},{"speaker":"Charlotte Smith-Doidge","startTime":488.73,"endTime":493.53,"body":"there wasn't there, there was"},{"speaker":"Charlotte Smith-Doidge","startTime":488.73,"endTime":493.53,"body":"trust with with each other,"},{"speaker":"Charlotte Smith-Doidge","startTime":494.22,"endTime":499.17,"body":"there was a lot of hard work,"},{"speaker":"Charlotte Smith-Doidge","startTime":494.22,"endTime":499.17,"body":"you know, relonging on each"},{"speaker":"Charlotte Smith-Doidge","startTime":499.17,"endTime":503.43,"body":"other to, you know, support each"},{"speaker":"Charlotte Smith-Doidge","startTime":499.17,"endTime":503.43,"body":"other through through those"},{"speaker":"Charlotte Smith-Doidge","startTime":503.43,"endTime":505.98,"body":"couple of months of, you know,"},{"speaker":"Charlotte Smith-Doidge","startTime":503.43,"endTime":505.98,"body":"what, what, what's going to"},{"speaker":"Charlotte Smith-Doidge","startTime":505.98,"endTime":514.71,"body":"happen next. But I also think as"},{"speaker":"Charlotte Smith-Doidge","startTime":505.98,"endTime":514.71,"body":"well, just how the ops teams are"},{"speaker":"Charlotte Smith-Doidge","startTime":514.74,"endTime":521.67,"body":"our individual roles, we all"},{"speaker":"Charlotte Smith-Doidge","startTime":514.74,"endTime":521.67,"body":"work quite independently on our"},{"speaker":"Charlotte Smith-Doidge","startTime":521.67,"endTime":527.07,"body":"projects. So Melissa, obviously"},{"speaker":"Charlotte Smith-Doidge","startTime":521.67,"endTime":527.07,"body":"you with the with the Masters,"},{"speaker":"Charlotte Smith-Doidge","startTime":527.1,"endTime":532.17,"body":"that's solely something that you"},{"speaker":"Charlotte Smith-Doidge","startTime":527.1,"endTime":532.17,"body":"hold. And then even when it"},{"speaker":"Charlotte Smith-Doidge","startTime":532.17,"endTime":536.58,"body":"comes to the client"},{"speaker":"Charlotte Smith-Doidge","startTime":532.17,"endTime":536.58,"body":"coordinators, you know, there's"},{"speaker":"Charlotte Smith-Doidge","startTime":536.67,"endTime":540.24,"body":"four of us who have the same"},{"speaker":"Charlotte Smith-Doidge","startTime":536.67,"endTime":540.24,"body":"title as a as a client"},{"speaker":"Charlotte Smith-Doidge","startTime":540.24,"endTime":545.58,"body":"coordinator. But each one of our"},{"speaker":"Charlotte Smith-Doidge","startTime":540.24,"endTime":545.58,"body":"client projects, we solely hold"},{"speaker":"Charlotte Smith-Doidge","startTime":545.58,"endTime":549.48,"body":"that ownership and"},{"speaker":"Charlotte Smith-Doidge","startTime":545.58,"endTime":549.48,"body":"responsibility of those specific"},{"speaker":"Charlotte Smith-Doidge","startTime":549.48,"endTime":554.61,"body":"projects. So with a self managed"},{"speaker":"Charlotte Smith-Doidge","startTime":549.48,"endTime":554.61,"body":"team, I look at it as we're all"},{"speaker":"Charlotte Smith-Doidge","startTime":554.61,"endTime":559.86,"body":"working really independently."},{"speaker":"Charlotte Smith-Doidge","startTime":554.61,"endTime":559.86,"body":"However, when we needed to get"},{"speaker":"Charlotte Smith-Doidge","startTime":559.86,"endTime":563.37,"body":"together and we needed to make"},{"speaker":"Charlotte Smith-Doidge","startTime":559.86,"endTime":563.37,"body":"decisions, or we needed support"},{"speaker":"Charlotte Smith-Doidge","startTime":563.4,"endTime":567.93,"body":"or advice or anything, that was"},{"speaker":"Charlotte Smith-Doidge","startTime":563.4,"endTime":567.93,"body":"when we have the trust to come"},{"speaker":"Charlotte Smith-Doidge","startTime":567.93,"endTime":569.76,"body":"together to really have each"},{"speaker":"Charlotte Smith-Doidge","startTime":567.93,"endTime":569.76,"body":"other's backs."},{"speaker":"Abi Jackson","startTime":571.13,"endTime":574.52,"body":"Absolutely. And I"},{"speaker":"Abi Jackson","startTime":571.13,"endTime":574.52,"body":"think that there's a constant"},{"speaker":"Abi Jackson","startTime":574.52,"endTime":578.0,"body":"process of learning from from"},{"speaker":"Abi Jackson","startTime":574.52,"endTime":578.0,"body":"each other in that like, oh, has"},{"speaker":"Abi Jackson","startTime":578.0,"endTime":582.38,"body":"anyone done this? Or, you know,"},{"speaker":"Abi Jackson","startTime":578.0,"endTime":582.38,"body":"yeah, who's got experience of x"},{"speaker":"Abi Jackson","startTime":582.38,"endTime":588.92,"body":"y z and, and that's constant."},{"speaker":"Abi Jackson","startTime":582.38,"endTime":588.92,"body":"And it's almost daily that"},{"speaker":"Abi Jackson","startTime":588.92,"endTime":592.13,"body":"someone will put something on"},{"speaker":"Abi Jackson","startTime":588.92,"endTime":592.13,"body":"the on the ops chat that will be"},{"speaker":"Abi Jackson","startTime":592.16,"endTime":596.0,"body":"like, well, where's this or"},{"speaker":"Abi Jackson","startTime":592.16,"endTime":596.0,"body":"what's this and how do people do"},{"speaker":"Abi Jackson","startTime":596.0,"endTime":598.49,"body":"it like this and what what do"},{"speaker":"Abi Jackson","startTime":596.0,"endTime":598.49,"body":"people find the most effective"},{"speaker":"Abi Jackson","startTime":598.49,"endTime":605.57,"body":"way? And everyone's really happy"},{"speaker":"Abi Jackson","startTime":598.49,"endTime":605.57,"body":"to engage in that, and really"},{"speaker":"Abi Jackson","startTime":605.57,"endTime":606.71,"body":"take advice from it."},{"speaker":"Melissa Luckhurst","startTime":608.19,"endTime":611.82,"body":"There's never"},{"speaker":"Melissa Luckhurst","startTime":608.19,"endTime":611.82,"body":"a time that you think, 'Oh,"},{"speaker":"Melissa Luckhurst","startTime":612.51,"endTime":618.39,"body":"well, no one's gonna help', or"},{"speaker":"Melissa Luckhurst","startTime":612.51,"endTime":618.39,"body":"no one, you know that this isn't"},{"speaker":"Melissa Luckhurst","startTime":618.42,"endTime":623.79,"body":"the place for me to ask this"},{"speaker":"Melissa Luckhurst","startTime":618.42,"endTime":623.79,"body":"question. Because someone will"},{"speaker":"Melissa Luckhurst","startTime":623.79,"endTime":627.66,"body":"always come back even if it's"},{"speaker":"Melissa Luckhurst","startTime":623.79,"endTime":627.66,"body":"'Yeah, I don't know, either."},{"speaker":"Melissa Luckhurst","startTime":627.99,"endTime":632.55,"body":"Let's find out', or let's figure"},{"speaker":"Melissa Luckhurst","startTime":627.99,"endTime":632.55,"body":"it out together. I think that"},{"speaker":"Melissa Luckhurst","startTime":632.55,"endTime":637.2,"body":"ever since, you know, I joined"},{"speaker":"Melissa Luckhurst","startTime":632.55,"endTime":637.2,"body":"Mayvin. It's been there. But as,"},{"speaker":"Melissa Luckhurst","startTime":637.53,"endTime":644.16,"body":"as the ops team was then with,"},{"speaker":"Melissa Luckhurst","startTime":637.53,"endTime":644.16,"body":"you know, you had someone at the"},{"speaker":"Melissa Luckhurst","startTime":644.16,"endTime":650.1,"body":"top, and then you know, filter"},{"speaker":"Melissa Luckhurst","startTime":644.16,"endTime":650.1,"body":"down. I don't know if well, I"},{"speaker":"Melissa Luckhurst","startTime":650.1,"endTime":655.83,"body":"know that I didn't ever go up to"},{"speaker":"Melissa Luckhurst","startTime":650.1,"endTime":655.83,"body":"go to people go does anyone know"},{"speaker":"Melissa Luckhurst","startTime":655.83,"endTime":659.22,"body":"this? Does anyone know that? You"},{"speaker":"Melissa Luckhurst","startTime":655.83,"endTime":659.22,"body":"know, that wasn't really the way"},{"speaker":"Melissa Luckhurst","startTime":659.22,"endTime":663.21,"body":"it was. Because it did feel a"},{"speaker":"Melissa Luckhurst","startTime":659.22,"endTime":663.21,"body":"bit more formal, even then. And"},{"speaker":"Melissa Luckhurst","startTime":663.21,"endTime":668.28,"body":"now, you know, if I joined now,"},{"speaker":"Melissa Luckhurst","startTime":663.21,"endTime":668.28,"body":"it would be, it would be"},{"speaker":"Melissa Luckhurst","startTime":668.28,"endTime":673.95,"body":"amazing, because there's that"},{"speaker":"Melissa Luckhurst","startTime":668.28,"endTime":673.95,"body":"kind of open, open room. Yeah, I"},{"speaker":"Melissa Luckhurst","startTime":673.95,"endTime":678.81,"body":"could go in and go 'I'm really"},{"speaker":"Melissa Luckhurst","startTime":673.95,"endTime":678.81,"body":"not sure about this'. Even Even"},{"speaker":"Melissa Luckhurst","startTime":678.81,"endTime":682.89,"body":"things that you think are like"},{"speaker":"Melissa Luckhurst","startTime":678.81,"endTime":682.89,"body":"really banal, like, does anyone"},{"speaker":"Melissa Luckhurst","startTime":682.89,"endTime":688.29,"body":"know where this document is? You"},{"speaker":"Melissa Luckhurst","startTime":682.89,"endTime":688.29,"body":"know, it's something as small as"},{"speaker":"Melissa Luckhurst","startTime":688.29,"endTime":691.41,"body":"that is much more open. I think."},{"speaker":"Charlotte Smith-Doidge","startTime":693.58,"endTime":696.37,"body":"I"},{"speaker":"Charlotte Smith-Doidge","startTime":693.58,"endTime":696.37,"body":"remember when, when we did used"},{"speaker":"Charlotte Smith-Doidge","startTime":696.37,"endTime":700.09,"body":"to have, we had like a manager"},{"speaker":"Charlotte Smith-Doidge","startTime":696.37,"endTime":700.09,"body":"within ops and then we had the"},{"speaker":"Charlotte Smith-Doidge","startTime":700.12,"endTime":705.37,"body":"the head of ops, naturally, any"},{"speaker":"Charlotte Smith-Doidge","startTime":700.12,"endTime":705.37,"body":"questions that used to come up"},{"speaker":"Charlotte Smith-Doidge","startTime":705.37,"endTime":709.54,"body":"that I couldn't quite answer?"},{"speaker":"Charlotte Smith-Doidge","startTime":705.37,"endTime":709.54,"body":"Naturally, I used to, I used to"},{"speaker":"Charlotte Smith-Doidge","startTime":709.54,"endTime":717.64,"body":"go to them. And on reflection,"},{"speaker":"Charlotte Smith-Doidge","startTime":709.54,"endTime":717.64,"body":"now it's, it's so much, it's so"},{"speaker":"Charlotte Smith-Doidge","startTime":717.64,"endTime":724.24,"body":"much smoother because when I do"},{"speaker":"Charlotte Smith-Doidge","startTime":717.64,"endTime":724.24,"body":"have questions, I will sit and"},{"speaker":"Charlotte Smith-Doidge","startTime":724.24,"endTime":728.32,"body":"think for a minute 'who's best"},{"speaker":"Charlotte Smith-Doidge","startTime":724.24,"endTime":728.32,"body":"to ask that?'. Is it going to be"},{"speaker":"Charlotte Smith-Doidge","startTime":728.32,"endTime":732.46,"body":"the client director? Is it going"},{"speaker":"Charlotte Smith-Doidge","startTime":728.32,"endTime":732.46,"body":"to be within the ops team? Is it"},{"speaker":"Charlotte Smith-Doidge","startTime":732.46,"endTime":737.02,"body":"going to be the consultant? I"},{"speaker":"Charlotte Smith-Doidge","startTime":732.46,"endTime":737.02,"body":"just feel like since we've been"},{"speaker":"Charlotte Smith-Doidge","startTime":737.02,"endTime":740.62,"body":"in a self managed team, it's"},{"speaker":"Charlotte Smith-Doidge","startTime":737.02,"endTime":740.62,"body":"it's like opened up so many"},{"speaker":"Charlotte Smith-Doidge","startTime":740.62,"endTime":745.87,"body":"different avenues and so many"},{"speaker":"Charlotte Smith-Doidge","startTime":740.62,"endTime":745.87,"body":"more, like so much strengthening"},{"speaker":"Charlotte Smith-Doidge","startTime":745.87,"endTime":750.46,"body":"into other relationships within"},{"speaker":"Charlotte Smith-Doidge","startTime":745.87,"endTime":750.46,"body":"Mayvin. And I feel like my"},{"speaker":"Charlotte Smith-Doidge","startTime":750.46,"endTime":754.6,"body":"questions, or even just, you"},{"speaker":"Charlotte Smith-Doidge","startTime":750.46,"endTime":754.6,"body":"know, just jumping on a call"},{"speaker":"Charlotte Smith-Doidge","startTime":754.6,"endTime":759.28,"body":"together to make a decision,"},{"speaker":"Charlotte Smith-Doidge","startTime":754.6,"endTime":759.28,"body":",it's just so much more smoother"},{"speaker":"Charlotte Smith-Doidge","startTime":759.28,"endTime":761.71,"body":"now, because I can just go"},{"speaker":"Charlotte Smith-Doidge","startTime":759.28,"endTime":761.71,"body":"direct to that person."},{"speaker":"Melissa Luckhurst","startTime":762.59,"endTime":765.95,"body":"Yeah, yeah,"},{"speaker":"Melissa Luckhurst","startTime":762.59,"endTime":765.95,"body":"yeah. But the feeling that, I"},{"speaker":"Melissa Luckhurst","startTime":765.95,"endTime":771.14,"body":"think the confidence to do that,"},{"speaker":"Melissa Luckhurst","startTime":765.95,"endTime":771.14,"body":"I feel like, on me anyway, I"},{"speaker":"Melissa Luckhurst","startTime":771.14,"endTime":775.73,"body":"feel like that's different, you"},{"speaker":"Melissa Luckhurst","startTime":771.14,"endTime":775.73,"body":"know, the confidence to go 'I'm"},{"speaker":"Melissa Luckhurst","startTime":775.73,"endTime":779.33,"body":"just gonna go and ask one of the"},{"speaker":"Melissa Luckhurst","startTime":775.73,"endTime":779.33,"body":"directors that question' and I"},{"speaker":"Melissa Luckhurst","startTime":779.36,"endTime":784.28,"body":"don't know whether having this,"},{"speaker":"Melissa Luckhurst","startTime":779.36,"endTime":784.28,"body":"this structure with the self"},{"speaker":"Melissa Luckhurst","startTime":784.28,"endTime":789.02,"body":"managed team, and where we all"},{"speaker":"Melissa Luckhurst","startTime":784.28,"endTime":789.02,"body":"are so together and close knit,"},{"speaker":"Melissa Luckhurst","startTime":789.02,"endTime":792.98,"body":"I don't know whether that would"},{"speaker":"Melissa Luckhurst","startTime":789.02,"endTime":792.98,"body":"arise, you know, I'd be"},{"speaker":"Melissa Luckhurst","startTime":792.98,"endTime":798.68,"body":"interested to know if, if that"},{"speaker":"Melissa Luckhurst","startTime":792.98,"endTime":798.68,"body":"sense of being more confident in"},{"speaker":"Melissa Luckhurst","startTime":798.68,"endTime":802.7,"body":"your place in a company, I"},{"speaker":"Melissa Luckhurst","startTime":798.68,"endTime":802.7,"body":"wonder if that is specific to"},{"speaker":"Melissa Luckhurst","startTime":802.7,"endTime":808.85,"body":"this and specific to Mayvin? Or"},{"speaker":"Melissa Luckhurst","startTime":802.7,"endTime":808.85,"body":"whether it's a natural kind of"},{"speaker":"Melissa Luckhurst","startTime":808.85,"endTime":812.39,"body":"byproduct of being a self"},{"speaker":"Melissa Luckhurst","startTime":808.85,"endTime":812.39,"body":"managed team? I wonder if it"},{"speaker":"Melissa Luckhurst","startTime":812.39,"endTime":814.61,"body":"happens in other other"},{"speaker":"Melissa Luckhurst","startTime":812.39,"endTime":814.61,"body":"businesses?"},{"speaker":"Abi Jackson","startTime":816.58,"endTime":818.86,"body":"That's really"},{"speaker":"Abi Jackson","startTime":816.58,"endTime":818.86,"body":"interesting, because Mayvin, as"},{"speaker":"Abi Jackson","startTime":818.86,"endTime":823.27,"body":"a company, encourages you to"},{"speaker":"Abi Jackson","startTime":818.86,"endTime":823.27,"body":"speak up, you to have an"},{"speaker":"Abi Jackson","startTime":823.27,"endTime":828.91,"body":"opinion, you to have your view."},{"speaker":"Abi Jackson","startTime":823.27,"endTime":828.91,"body":"So has it, I do feel like it's"},{"speaker":"Abi Jackson","startTime":828.97,"endTime":833.29,"body":"changed for me the same"},{"speaker":"Abi Jackson","startTime":828.97,"endTime":833.29,"body":"confidence of approaching anyone"},{"speaker":"Abi Jackson","startTime":834.19,"endTime":837.64,"body":"has risen quite quite"},{"speaker":"Abi Jackson","startTime":834.19,"endTime":837.64,"body":"dramatically since we became a"},{"speaker":"Abi Jackson","startTime":837.64,"endTime":842.95,"body":"self managed team. I think the"},{"speaker":"Abi Jackson","startTime":837.64,"endTime":842.95,"body":"whole the whole summer, the"},{"speaker":"Abi Jackson","startTime":842.95,"endTime":845.53,"body":"whole company was exposed to"},{"speaker":"Abi Jackson","startTime":842.95,"endTime":845.53,"body":"each other a lot more like we"},{"speaker":"Abi Jackson","startTime":845.53,"endTime":849.94,"body":"were, the directors were exposed"},{"speaker":"Abi Jackson","startTime":845.53,"endTime":849.94,"body":"to us a lot more, it became a"},{"speaker":"Abi Jackson","startTime":849.94,"endTime":854.2,"body":"much more fluid conversation."},{"speaker":"Abi Jackson","startTime":849.94,"endTime":854.2,"body":"Generally, I think and I think"},{"speaker":"Abi Jackson","startTime":854.2,"endTime":858.85,"body":"that gave us all more of a"},{"speaker":"Abi Jackson","startTime":854.2,"endTime":858.85,"body":"platform to be able to go"},{"speaker":"Abi Jackson","startTime":858.85,"endTime":862.45,"body":"actually I can do that. I know"},{"speaker":"Abi Jackson","startTime":858.85,"endTime":862.45,"body":"that person and I know how they"},{"speaker":"Abi Jackson","startTime":862.45,"endTime":868.12,"body":"react to my question or, or what"},{"speaker":"Abi Jackson","startTime":862.45,"endTime":868.12,"body":"I need. But I think as a general"},{"speaker":"Abi Jackson","startTime":868.12,"endTime":872.08,"body":"rule, ops' voice has got a lot"},{"speaker":"Abi Jackson","startTime":868.12,"endTime":872.08,"body":"louder within Mayvin since they"},{"speaker":"Abi Jackson","startTime":872.08,"endTime":874.09,"body":"became a self managed team"},{"speaker":"Abi Jackson","startTime":872.08,"endTime":874.09,"body":"because there's no one to filter"},{"speaker":"Abi Jackson","startTime":874.09,"endTime":877.66,"body":"it through. And you can you have"},{"speaker":"Abi Jackson","startTime":874.09,"endTime":877.66,"body":"to get up, put your hand up and"},{"speaker":"Abi Jackson","startTime":877.66,"endTime":881.35,"body":"go, I need help with this. And I"},{"speaker":"Abi Jackson","startTime":877.66,"endTime":881.35,"body":"think people are really, really"},{"speaker":"Abi Jackson","startTime":881.35,"endTime":883.87,"body":"happy to help and listen as"},{"speaker":"Abi Jackson","startTime":881.35,"endTime":883.87,"body":"well."},{"speaker":"Melissa Luckhurst","startTime":885.79,"endTime":889.45,"body":"Even in the"},{"speaker":"Melissa Luckhurst","startTime":885.79,"endTime":889.45,"body":"Friday business meetings, when"},{"speaker":"Melissa Luckhurst","startTime":890.08,"endTime":895.42,"body":"it's kind of thrown on to ops,"},{"speaker":"Melissa Luckhurst","startTime":890.08,"endTime":895.42,"body":"it's not just looking for a"},{"speaker":"Melissa Luckhurst","startTime":895.42,"endTime":899.41,"body":"response from one person"},{"speaker":"Melissa Luckhurst","startTime":895.42,"endTime":899.41,"body":"anymore. The spotlight goes on"},{"speaker":"Melissa Luckhurst","startTime":899.41,"endTime":904.57,"body":"all of us. Any one of us can"},{"speaker":"Melissa Luckhurst","startTime":899.41,"endTime":904.57,"body":"say, actually, yeah, I'm having"},{"speaker":"Melissa Luckhurst","startTime":904.57,"endTime":909.25,"body":"trouble with X, you know, we"},{"speaker":"Melissa Luckhurst","startTime":904.57,"endTime":909.25,"body":"need this or we need that. And"},{"speaker":"Melissa Luckhurst","startTime":909.25,"endTime":913.21,"body":"so it can be a lot more, it is"},{"speaker":"Melissa Luckhurst","startTime":909.25,"endTime":913.21,"body":"much more collaborative than it"},{"speaker":"Melissa Luckhurst","startTime":913.21,"endTime":916.87,"body":"was, when it would just be"},{"speaker":"Melissa Luckhurst","startTime":913.21,"endTime":916.87,"body":"spotlight one person, you're"},{"speaker":"Melissa Luckhurst","startTime":916.87,"endTime":920.05,"body":"speaking for the whole of ops"},{"speaker":"Melissa Luckhurst","startTime":916.87,"endTime":920.05,"body":"now. And we don't have that"},{"speaker":"Melissa Luckhurst","startTime":920.05,"endTime":922.3,"body":"anymore, for the better, you"},{"speaker":"Melissa Luckhurst","startTime":920.05,"endTime":922.3,"body":"know?"},{"speaker":"Charlotte Smith-Doidge","startTime":923.56,"endTime":925.84,"body":"So"},{"speaker":"Charlotte Smith-Doidge","startTime":923.56,"endTime":925.84,"body":"there's a lot of positives that"},{"speaker":"Charlotte Smith-Doidge","startTime":925.84,"endTime":931.3,"body":"we're talking about, have there"},{"speaker":"Charlotte Smith-Doidge","startTime":925.84,"endTime":931.3,"body":"been any challenges or any"},{"speaker":"Charlotte Smith-Doidge","startTime":931.3,"endTime":938.08,"body":"lessons within the experiment?"},{"speaker":"Charlotte Smith-Doidge","startTime":931.3,"endTime":938.08,"body":"I, I have one that's coming to"},{"speaker":"Charlotte Smith-Doidge","startTime":938.08,"endTime":946.03,"body":"mind. And this is my own"},{"speaker":"Charlotte Smith-Doidge","startTime":938.08,"endTime":946.03,"body":"experience of it. But when"},{"speaker":"Charlotte Smith-Doidge","startTime":946.27,"endTime":954.58,"body":"something has arisen, whether"},{"speaker":"Charlotte Smith-Doidge","startTime":946.27,"endTime":954.58,"body":"that's, like a decision decision"},{"speaker":"Charlotte Smith-Doidge","startTime":954.58,"endTime":961.84,"body":"to make, and I have thought,"},{"speaker":"Charlotte Smith-Doidge","startTime":954.58,"endTime":961.84,"body":"right, I know that, and I can"},{"speaker":"Charlotte Smith-Doidge","startTime":961.84,"endTime":965.92,"body":"probably make a really quick"},{"speaker":"Charlotte Smith-Doidge","startTime":961.84,"endTime":965.92,"body":"decision. And I'm not really"},{"speaker":"Charlotte Smith-Doidge","startTime":965.92,"endTime":969.28,"body":"going to, you know, bother the"},{"speaker":"Charlotte Smith-Doidge","startTime":965.92,"endTime":969.28,"body":"team with this, because that's"},{"speaker":"Charlotte Smith-Doidge","startTime":969.28,"endTime":974.29,"body":"going to take their time up. And"},{"speaker":"Charlotte Smith-Doidge","startTime":969.28,"endTime":974.29,"body":"this is kind of what I decide."},{"speaker":"Charlotte Smith-Doidge","startTime":975.58,"endTime":980.47,"body":"Sarah has really, really helped"},{"speaker":"Charlotte Smith-Doidge","startTime":975.58,"endTime":980.47,"body":"me and kind of coached me into"},{"speaker":"Charlotte Smith-Doidge","startTime":980.8,"endTime":986.2,"body":"'take that back to the team'."},{"speaker":"Charlotte Smith-Doidge","startTime":980.8,"endTime":986.2,"body":"And I think at first, when I was"},{"speaker":"Charlotte Smith-Doidge","startTime":986.2,"endTime":990.04,"body":"taking things back to the team,"},{"speaker":"Charlotte Smith-Doidge","startTime":986.2,"endTime":990.04,"body":"because there was eight members"},{"speaker":"Charlotte Smith-Doidge","startTime":990.04,"endTime":995.23,"body":"of the ops team, we all have our"},{"speaker":"Charlotte Smith-Doidge","startTime":990.04,"endTime":995.23,"body":"own individual thoughts,"},{"speaker":"Charlotte Smith-Doidge","startTime":995.26,"endTime":1002.16,"body":"opinions, views on that matter."},{"speaker":"Charlotte Smith-Doidge","startTime":995.26,"endTime":1002.16,"body":"And it it, it still does, it"},{"speaker":"Charlotte Smith-Doidge","startTime":1002.16,"endTime":1007.11,"body":"takes quite a long time to reach"},{"speaker":"Charlotte Smith-Doidge","startTime":1002.16,"endTime":1007.11,"body":"a unanimous kind of decision,"},{"speaker":"Charlotte Smith-Doidge","startTime":1007.89,"endTime":1011.55,"body":"because we want everybody to be"},{"speaker":"Charlotte Smith-Doidge","startTime":1007.89,"endTime":1011.55,"body":"okay with with with what we've"},{"speaker":"Charlotte Smith-Doidge","startTime":1011.55,"endTime":1016.56,"body":"decided on. And I think that"},{"speaker":"Charlotte Smith-Doidge","startTime":1011.55,"endTime":1016.56,"body":"that was one of the main reasons"},{"speaker":"Charlotte Smith-Doidge","startTime":1016.56,"endTime":1020.94,"body":"why we kind of decided to split"},{"speaker":"Charlotte Smith-Doidge","startTime":1016.56,"endTime":1020.94,"body":"up the ops team. And we"},{"speaker":"Charlotte Smith-Doidge","startTime":1020.97,"endTime":1024.33,"body":"obviously have the corporate ops"},{"speaker":"Charlotte Smith-Doidge","startTime":1020.97,"endTime":1024.33,"body":"where that they have their"},{"speaker":"Charlotte Smith-Doidge","startTime":1024.33,"endTime":1027.96,"body":"weekly meetings to make"},{"speaker":"Charlotte Smith-Doidge","startTime":1024.33,"endTime":1027.96,"body":"decisions on on things within"},{"speaker":"Charlotte Smith-Doidge","startTime":1027.96,"endTime":1031.98,"body":"their kind of area of ops. And"},{"speaker":"Charlotte Smith-Doidge","startTime":1027.96,"endTime":1031.98,"body":"then we have the coordinator"},{"speaker":"Charlotte Smith-Doidge","startTime":1031.98,"endTime":1035.73,"body":"side of ops where we have, you"},{"speaker":"Charlotte Smith-Doidge","startTime":1031.98,"endTime":1035.73,"body":"know, however many of us are in"},{"speaker":"Charlotte Smith-Doidge","startTime":1035.73,"endTime":1039.66,"body":"there as the five people in that"},{"speaker":"Charlotte Smith-Doidge","startTime":1035.73,"endTime":1039.66,"body":"call now. So it's a little bit"},{"speaker":"Charlotte Smith-Doidge","startTime":1039.66,"endTime":1043.71,"body":"quicker to make those decisions."},{"speaker":"Charlotte Smith-Doidge","startTime":1039.66,"endTime":1043.71,"body":"But we're still including, and"},{"speaker":"Charlotte Smith-Doidge","startTime":1043.71,"endTime":1047.04,"body":"we're still overlapping and"},{"speaker":"Charlotte Smith-Doidge","startTime":1043.71,"endTime":1047.04,"body":"speaking to each other letting"},{"speaker":"Charlotte Smith-Doidge","startTime":1047.04,"endTime":1049.77,"body":"Coral, Chelsea and Aimee know"},{"speaker":"Charlotte Smith-Doidge","startTime":1047.04,"endTime":1049.77,"body":"what's actually happening, and"},{"speaker":"Charlotte Smith-Doidge","startTime":1049.77,"endTime":1052.95,"body":"if they need, you know, if they"},{"speaker":"Charlotte Smith-Doidge","startTime":1049.77,"endTime":1052.95,"body":"have any challenges or anything"},{"speaker":"Charlotte Smith-Doidge","startTime":1052.95,"endTime":1056.37,"body":"coming up for them. But I think"},{"speaker":"Charlotte Smith-Doidge","startTime":1052.95,"endTime":1056.37,"body":"that that was definitely one of"},{"speaker":"Charlotte Smith-Doidge","startTime":1056.37,"endTime":1059.55,"body":"the challenges. And and probably"},{"speaker":"Charlotte Smith-Doidge","startTime":1056.37,"endTime":1059.55,"body":"still is, there's a lot of"},{"speaker":"Charlotte Smith-Doidge","startTime":1059.55,"endTime":1063.06,"body":"people to go to when you need to"},{"speaker":"Charlotte Smith-Doidge","startTime":1059.55,"endTime":1063.06,"body":"make a good decision for the"},{"speaker":"Charlotte Smith-Doidge","startTime":1063.06,"endTime":1067.65,"body":"team. And you can't make those"},{"speaker":"Charlotte Smith-Doidge","startTime":1063.06,"endTime":1067.65,"body":"decisions for the team. It's"},{"speaker":"Charlotte Smith-Doidge","startTime":1067.65,"endTime":1072.63,"body":"just a bit of a long winded way"},{"speaker":"Charlotte Smith-Doidge","startTime":1067.65,"endTime":1072.63,"body":"as a self managed team to make"},{"speaker":"Charlotte Smith-Doidge","startTime":1072.63,"endTime":1077.19,"body":"sure that everybody's voice is"},{"speaker":"Charlotte Smith-Doidge","startTime":1072.63,"endTime":1077.19,"body":"heard. But I think I'm getting a"},{"speaker":"Charlotte Smith-Doidge","startTime":1077.19,"endTime":1081.81,"body":"little bit better of 'Who do I"},{"speaker":"Charlotte Smith-Doidge","startTime":1077.19,"endTime":1081.81,"body":"need to go to, to speak about"},{"speaker":"Charlotte Smith-Doidge","startTime":1081.81,"endTime":1085.17,"body":"that?', and then filtering it"},{"speaker":"Charlotte Smith-Doidge","startTime":1081.81,"endTime":1085.17,"body":"down throughout the team, still"},{"speaker":"Charlotte Smith-Doidge","startTime":1085.17,"endTime":1089.4,"body":"making sure that everybody has a"},{"speaker":"Charlotte Smith-Doidge","startTime":1085.17,"endTime":1089.4,"body":"voice. But not eight people on a"},{"speaker":"Charlotte Smith-Doidge","startTime":1089.4,"endTime":1093.24,"body":"one hour call. We're just not"},{"speaker":"Charlotte Smith-Doidge","startTime":1089.4,"endTime":1093.24,"body":"talking about you know that one"},{"speaker":"Charlotte Smith-Doidge","startTime":1093.24,"endTime":1097.77,"body":"thing that needs a decision,"},{"speaker":"Charlotte Smith-Doidge","startTime":1093.24,"endTime":1097.77,"body":"it's a little bit more spread."},{"speaker":"Abi Jackson","startTime":1097.0,"endTime":1101.56,"body":"I can't think of an"},{"speaker":"Abi Jackson","startTime":1097.0,"endTime":1101.56,"body":"example that where anyone's"},{"speaker":"Abi Jackson","startTime":1101.56,"endTime":1107.77,"body":"disagreed with anything. Yet. Am"},{"speaker":"Abi Jackson","startTime":1101.56,"endTime":1107.77,"body":"I wrong with that?"},{"speaker":"Charlotte Smith-Doidge","startTime":1108.68,"endTime":1112.91,"body":"No, I"},{"speaker":"Charlotte Smith-Doidge","startTime":1108.68,"endTime":1112.91,"body":"agree. I agree. I think there is"},{"speaker":"Charlotte Smith-Doidge","startTime":1112.94,"endTime":1118.55,"body":"an element of the we are all, we"},{"speaker":"Charlotte Smith-Doidge","startTime":1112.94,"endTime":1118.55,"body":"all have good relationships. But"},{"speaker":"Charlotte Smith-Doidge","startTime":1118.55,"endTime":1124.64,"body":"I think we are all very, very"},{"speaker":"Charlotte Smith-Doidge","startTime":1118.55,"endTime":1124.64,"body":"nice. There's no, not anything"},{"speaker":"Charlotte Smith-Doidge","startTime":1124.64,"endTime":1129.26,"body":"coming to mind that was. But I"},{"speaker":"Charlotte Smith-Doidge","startTime":1124.64,"endTime":1129.26,"body":"think we're all very nice. And I"},{"speaker":"Charlotte Smith-Doidge","startTime":1129.26,"endTime":1132.17,"body":"think that that we might talk"},{"speaker":"Charlotte Smith-Doidge","startTime":1129.26,"endTime":1132.17,"body":"about this a little bit more"},{"speaker":"Charlotte Smith-Doidge","startTime":1132.17,"endTime":1136.76,"body":"later on. But I think looking at"},{"speaker":"Charlotte Smith-Doidge","startTime":1132.17,"endTime":1136.76,"body":"the self managing team in the"},{"speaker":"Charlotte Smith-Doidge","startTime":1136.76,"endTime":1141.98,"body":"future, there's quite possibly"},{"speaker":"Charlotte Smith-Doidge","startTime":1136.76,"endTime":1141.98,"body":"something around challenging"},{"speaker":"Charlotte Smith-Doidge","startTime":1141.98,"endTime":1146.06,"body":"each other and to really push it"},{"speaker":"Charlotte Smith-Doidge","startTime":1141.98,"endTime":1146.06,"body":"a little bit a little bit"},{"speaker":"Charlotte Smith-Doidge","startTime":1146.06,"endTime":1149.96,"body":"further, but challenging each"},{"speaker":"Charlotte Smith-Doidge","startTime":1146.06,"endTime":1149.96,"body":"other in the nicest possible way"},{"speaker":"Charlotte Smith-Doidge","startTime":1149.96,"endTime":1150.47,"body":"still."},{"speaker":"Melissa Luckhurst","startTime":1152.34,"endTime":1154.53,"body":"Yeah, I"},{"speaker":"Melissa Luckhurst","startTime":1152.34,"endTime":1154.53,"body":"wonder, you know, I know that"},{"speaker":"Melissa Luckhurst","startTime":1154.53,"endTime":1158.97,"body":"we've talked about this before,"},{"speaker":"Melissa Luckhurst","startTime":1154.53,"endTime":1158.97,"body":"but we're, we are we work well"},{"speaker":"Melissa Luckhurst","startTime":1158.97,"endTime":1167.64,"body":"as a team because we all come at"},{"speaker":"Melissa Luckhurst","startTime":1158.97,"endTime":1167.64,"body":"work in a quite similar way. You"},{"speaker":"Melissa Luckhurst","startTime":1167.64,"endTime":1171.57,"body":"know, we're all hardworking,"},{"speaker":"Melissa Luckhurst","startTime":1167.64,"endTime":1171.57,"body":"we're all quite conscientious,"},{"speaker":"Melissa Luckhurst","startTime":1171.57,"endTime":1178.68,"body":"we all want to do well and I"},{"speaker":"Melissa Luckhurst","startTime":1171.57,"endTime":1178.68,"body":"think maybe that's why actually"},{"speaker":"Melissa Luckhurst","startTime":1178.68,"endTime":1184.83,"body":"there hasn't been any any of"},{"speaker":"Melissa Luckhurst","startTime":1178.68,"endTime":1184.83,"body":"those, you know, the all the"},{"speaker":"Melissa Luckhurst","startTime":1184.83,"endTime":1187.44,"body":"things that we laid out like"},{"speaker":"Melissa Luckhurst","startTime":1184.83,"endTime":1187.44,"body":"well, what happens if there's"},{"speaker":"Melissa Luckhurst","startTime":1187.44,"endTime":1193.41,"body":"conflict here or conflict there?"},{"speaker":"Melissa Luckhurst","startTime":1187.44,"endTime":1193.41,"body":"Well, we haven't had to go down"},{"speaker":"Melissa Luckhurst","startTime":1193.59,"endTime":1197.7,"body":"any of that or, or revisit our"},{"speaker":"Melissa Luckhurst","startTime":1193.59,"endTime":1197.7,"body":"what does what did that actually"},{"speaker":"Melissa Luckhurst","startTime":1197.7,"endTime":1201.42,"body":"say that you know that document"},{"speaker":"Melissa Luckhurst","startTime":1197.7,"endTime":1201.42,"body":"we put together about what we're"},{"speaker":"Melissa Luckhurst","startTime":1201.42,"endTime":1205.44,"body":"going to do, we haven't had to"},{"speaker":"Melissa Luckhurst","startTime":1201.42,"endTime":1205.44,"body":"refer to it. I think you're"},{"speaker":"Melissa Luckhurst","startTime":1205.44,"endTime":1209.13,"body":"right about the future of the"},{"speaker":"Melissa Luckhurst","startTime":1205.44,"endTime":1209.13,"body":"self managed team, I suppose, as"},{"speaker":"Melissa Luckhurst","startTime":1209.16,"endTime":1212.85,"body":"Mayvin carries on getting"},{"speaker":"Melissa Luckhurst","startTime":1209.16,"endTime":1212.85,"body":"bigger, you know that there's"},{"speaker":"Melissa Luckhurst","startTime":1212.85,"endTime":1216.3,"body":"going to be more people join the"},{"speaker":"Melissa Luckhurst","startTime":1212.85,"endTime":1216.3,"body":"ops team. And that's another"},{"speaker":"Melissa Luckhurst","startTime":1216.3,"endTime":1225.03,"body":"thing, isn't it, with how do we,"},{"speaker":"Melissa Luckhurst","startTime":1216.3,"endTime":1225.03,"body":"how do we get people that will"},{"speaker":"Melissa Luckhurst","startTime":1225.03,"endTime":1231.15,"body":"mesh into the team easily and"},{"speaker":"Melissa Luckhurst","startTime":1225.03,"endTime":1231.15,"body":"well? I think that's a thing to"},{"speaker":"Melissa Luckhurst","startTime":1231.15,"endTime":1235.53,"body":"think about. But just my only"},{"speaker":"Melissa Luckhurst","startTime":1231.15,"endTime":1235.53,"body":"thing about, you know, what"},{"speaker":"Melissa Luckhurst","startTime":1235.56,"endTime":1239.55,"body":"hasn't gone well? It's not"},{"speaker":"Melissa Luckhurst","startTime":1235.56,"endTime":1239.55,"body":"really a what hasn't gone well,"},{"speaker":"Melissa Luckhurst","startTime":1239.58,"endTime":1244.5,"body":"but I, I was really the only"},{"speaker":"Melissa Luckhurst","startTime":1239.58,"endTime":1244.5,"body":"person I was the little bit of"},{"speaker":"Melissa Luckhurst","startTime":1244.5,"endTime":1249.21,"body":"a, I wouldn't say a stick in the"},{"speaker":"Melissa Luckhurst","startTime":1244.5,"endTime":1249.21,"body":"mud, but I was the only person"},{"speaker":"Melissa Luckhurst","startTime":1249.21,"endTime":1254.34,"body":"that had reservations really"},{"speaker":"Melissa Luckhurst","startTime":1249.21,"endTime":1254.34,"body":"about, about becoming a self"},{"speaker":"Melissa Luckhurst","startTime":1254.34,"endTime":1259.41,"body":"managed team. And I do think"},{"speaker":"Melissa Luckhurst","startTime":1254.34,"endTime":1259.41,"body":"that an awful lot of that was,"},{"speaker":"Melissa Luckhurst","startTime":1259.56,"endTime":1265.26,"body":"from my own, my own background,"},{"speaker":"Melissa Luckhurst","startTime":1259.56,"endTime":1265.26,"body":"and my own kind of"},{"speaker":"Melissa Luckhurst","startTime":1265.8,"endTime":1269.58,"body":"preconceptions of well, this is"},{"speaker":"Melissa Luckhurst","startTime":1265.8,"endTime":1269.58,"body":"what a business is, you know, a"},{"speaker":"Melissa Luckhurst","startTime":1269.58,"endTime":1274.71,"body":"business has to have a really"},{"speaker":"Melissa Luckhurst","startTime":1269.58,"endTime":1274.71,"body":"specific hierarchy and there has"},{"speaker":"Melissa Luckhurst","startTime":1274.71,"endTime":1279.84,"body":"to be a head of ops, and then"},{"speaker":"Melissa Luckhurst","startTime":1274.71,"endTime":1279.84,"body":"the line manager, and then it"},{"speaker":"Melissa Luckhurst","startTime":1279.84,"endTime":1287.52,"body":"filters down. So I have to say,"},{"speaker":"Melissa Luckhurst","startTime":1279.84,"endTime":1287.52,"body":"I'm so glad and happy every day,"},{"speaker":"Melissa Luckhurst","startTime":1287.97,"endTime":1292.38,"body":"that it's gone the way that it"},{"speaker":"Melissa Luckhurst","startTime":1287.97,"endTime":1292.38,"body":"has done. Because, you know, I"},{"speaker":"Melissa Luckhurst","startTime":1292.38,"endTime":1296.19,"body":"mean I did think, well, this"},{"speaker":"Melissa Luckhurst","startTime":1292.38,"endTime":1296.19,"body":"isn't gonna work. How is this"},{"speaker":"Melissa Luckhurst","startTime":1296.19,"endTime":1301.29,"body":"gonna work? It's so different to"},{"speaker":"Melissa Luckhurst","startTime":1296.19,"endTime":1301.29,"body":"what was there before? I was so"},{"speaker":"Melissa Luckhurst","startTime":1301.29,"endTime":1306.66,"body":"wrong. And I'm so pleased that I"},{"speaker":"Melissa Luckhurst","startTime":1301.29,"endTime":1306.66,"body":"was so wrong. Yeah, that's the"},{"speaker":"Melissa Luckhurst","startTime":1306.66,"endTime":1310.47,"body":"only thing when I think about"},{"speaker":"Melissa Luckhurst","startTime":1306.66,"endTime":1310.47,"body":"well, what hasn't gone well?"},{"speaker":"Melissa Luckhurst","startTime":1310.53,"endTime":1313.29,"body":"Nothing. And I'm, I'm glad of"},{"speaker":"Melissa Luckhurst","startTime":1310.53,"endTime":1313.29,"body":"that."},{"speaker":"Abi Jackson","startTime":1315.64,"endTime":1318.19,"body":"Yeah, I was just"},{"speaker":"Abi Jackson","startTime":1315.64,"endTime":1318.19,"body":"listening to Melissa and"},{"speaker":"Abi Jackson","startTime":1318.19,"endTime":1320.77,"body":"thinking I just remember those"},{"speaker":"Abi Jackson","startTime":1318.19,"endTime":1320.77,"body":"conversations that we used to"},{"speaker":"Abi Jackson","startTime":1320.77,"endTime":1322.6,"body":"have and me going, Oh, it''ll be"},{"speaker":"Abi Jackson","startTime":1320.77,"endTime":1322.6,"body":"fine!"},{"speaker":"Melissa Luckhurst","startTime":1322.0,"endTime":1329.05,"body":"And me being"},{"speaker":"Melissa Luckhurst","startTime":1322.0,"endTime":1329.05,"body":"but what if it isn't? What if it"},{"speaker":"Melissa Luckhurst","startTime":1329.05,"endTime":1331.78,"body":"isn't? How are we going to do"},{"speaker":"Melissa Luckhurst","startTime":1329.05,"endTime":1331.78,"body":"all of this? Who am I going to?"},{"speaker":"Melissa Luckhurst","startTime":1331.81,"endTime":1334.57,"body":"Do you know what the biggest"},{"speaker":"Melissa Luckhurst","startTime":1331.81,"endTime":1334.57,"body":"thing actually, for me? It was"},{"speaker":"Melissa Luckhurst","startTime":1334.57,"endTime":1338.65,"body":"my, 'well, who am I going to"},{"speaker":"Melissa Luckhurst","startTime":1334.57,"endTime":1338.65,"body":"ask? Where am I going to go to?"},{"speaker":"Melissa Luckhurst","startTime":1338.65,"endTime":1342.61,"body":"If I've got a question? Where do"},{"speaker":"Melissa Luckhurst","startTime":1338.65,"endTime":1342.61,"body":"I go?' Because it was, like you"},{"speaker":"Melissa Luckhurst","startTime":1342.61,"endTime":1346.93,"body":"said Charlotte, it was very"},{"speaker":"Melissa Luckhurst","startTime":1342.61,"endTime":1346.93,"body":"much. I've got a question. It's"},{"speaker":"Melissa Luckhurst","startTime":1346.93,"endTime":1350.44,"body":"not who might be the best person"},{"speaker":"Melissa Luckhurst","startTime":1346.93,"endTime":1350.44,"body":"for this because they've got the"},{"speaker":"Melissa Luckhurst","startTime":1350.44,"endTime":1353.83,"body":"experience or because they've"},{"speaker":"Melissa Luckhurst","startTime":1350.44,"endTime":1353.83,"body":"got the background or because"},{"speaker":"Melissa Luckhurst","startTime":1353.83,"endTime":1357.04,"body":"they're doing the work right"},{"speaker":"Melissa Luckhurst","startTime":1353.83,"endTime":1357.04,"body":"now? It was, you've got a"},{"speaker":"Melissa Luckhurst","startTime":1357.04,"endTime":1361.42,"body":"question, you go to head of ops."},{"speaker":"Melissa Luckhurst","startTime":1357.04,"endTime":1361.42,"body":"So that was definitely my thing"},{"speaker":"Melissa Luckhurst","startTime":1361.42,"endTime":1365.59,"body":"of where do I go? Well, you go"},{"speaker":"Melissa Luckhurst","startTime":1361.42,"endTime":1365.59,"body":"to the person that it's most"},{"speaker":"Melissa Luckhurst","startTime":1365.59,"endTime":1367.36,"body":"relevant and the person that's"},{"speaker":"Melissa Luckhurst","startTime":1365.59,"endTime":1367.36,"body":"actually going to know."},{"speaker":"Abi Jackson","startTime":1368.26,"endTime":1370.51,"body":"Yeah, yeah,"},{"speaker":"Abi Jackson","startTime":1368.26,"endTime":1370.51,"body":"absolutely."},{"speaker":"Charlotte Smith-Doidge","startTime":1370.0,"endTime":1374.77,"body":"I feel"},{"speaker":"Charlotte Smith-Doidge","startTime":1370.0,"endTime":1374.77,"body":"like we've missed out a little"},{"speaker":"Charlotte Smith-Doidge","startTime":1374.77,"endTime":1379.42,"body":"bit. And I suppose I'm just"},{"speaker":"Charlotte Smith-Doidge","startTime":1374.77,"endTime":1379.42,"body":"gonna go back to the frameworks"},{"speaker":"Charlotte Smith-Doidge","startTime":1379.42,"endTime":1381.85,"body":"that you've, you've talked"},{"speaker":"Charlotte Smith-Doidge","startTime":1379.42,"endTime":1381.85,"body":"about, Melissa, when we all sat"},{"speaker":"Charlotte Smith-Doidge","startTime":1381.85,"endTime":1386.35,"body":"together in that room, and we"},{"speaker":"Charlotte Smith-Doidge","startTime":1381.85,"endTime":1386.35,"body":"drawn up the frameworks about if"},{"speaker":"Charlotte Smith-Doidge","startTime":1386.35,"endTime":1391.42,"body":"anything occurred, and that was"},{"speaker":"Charlotte Smith-Doidge","startTime":1386.35,"endTime":1391.42,"body":"to minor things such as holiday"},{"speaker":"Charlotte Smith-Doidge","startTime":1391.42,"endTime":1396.16,"body":"approvals to where do I go, if"},{"speaker":"Charlotte Smith-Doidge","startTime":1391.42,"endTime":1396.16,"body":"I've got a serious, you know,"},{"speaker":"Charlotte Smith-Doidge","startTime":1396.19,"endTime":1399.01,"body":"issue that I need to bring up"},{"speaker":"Charlotte Smith-Doidge","startTime":1396.19,"endTime":1399.01,"body":"with somebody. So we set up all"},{"speaker":"Charlotte Smith-Doidge","startTime":1399.01,"endTime":1403.27,"body":"those frameworks. But But what I"},{"speaker":"Charlotte Smith-Doidge","startTime":1399.01,"endTime":1403.27,"body":"feel like we've missed out is"},{"speaker":"Charlotte Smith-Doidge","startTime":1403.27,"endTime":1407.29,"body":"when we decided to be a self"},{"speaker":"Charlotte Smith-Doidge","startTime":1403.27,"endTime":1407.29,"body":"managed team, do you remember"},{"speaker":"Charlotte Smith-Doidge","startTime":1407.29,"endTime":1411.94,"body":"all that work that we had to"},{"speaker":"Charlotte Smith-Doidge","startTime":1407.29,"endTime":1411.94,"body":"distribute out evenly within the"},{"speaker":"Charlotte Smith-Doidge","startTime":1411.94,"endTime":1415.96,"body":"team and, and that it was so"},{"speaker":"Charlotte Smith-Doidge","startTime":1411.94,"endTime":1415.96,"body":"natural to put your hands up for"},{"speaker":"Charlotte Smith-Doidge","startTime":1415.96,"endTime":1422.62,"body":"certain things? And as a team,"},{"speaker":"Charlotte Smith-Doidge","startTime":1415.96,"endTime":1422.62,"body":"it was kind of like, yeah, you"},{"speaker":"Charlotte Smith-Doidge","startTime":1422.62,"endTime":1426.22,"body":"go, that's where your strength"},{"speaker":"Charlotte Smith-Doidge","startTime":1422.62,"endTime":1426.22,"body":"is, you look after that piece of"},{"speaker":"Charlotte Smith-Doidge","startTime":1426.22,"endTime":1429.7,"body":"work like Abi at the time you"},{"speaker":"Charlotte Smith-Doidge","startTime":1426.22,"endTime":1429.7,"body":"were working with the"},{"speaker":"Charlotte Smith-Doidge","startTime":1429.7,"endTime":1432.64,"body":"accreditation wasn't you? You'd"},{"speaker":"Charlotte Smith-Doidge","startTime":1429.7,"endTime":1432.64,"body":"want been working on it"},{"speaker":"Charlotte Smith-Doidge","startTime":1432.91,"endTime":1437.62,"body":"alongside for a while, but then"},{"speaker":"Charlotte Smith-Doidge","startTime":1432.91,"endTime":1437.62,"body":"that was something that you took"},{"speaker":"Charlotte Smith-Doidge","startTime":1437.62,"endTime":1439.21,"body":"hold of and you rapidly"},{"speaker":"Abi Jackson","startTime":1439.21,"endTime":1440.02,"body":"Yeah thrown into!"},{"speaker":"Charlotte Smith-Doidge","startTime":1443.99,"endTime":1445.46,"body":"And I"},{"speaker":"Charlotte Smith-Doidge","startTime":1443.99,"endTime":1445.46,"body":"think just naturally, we just"},{"speaker":"Charlotte Smith-Doidge","startTime":1445.46,"endTime":1449.72,"body":"all picked up these things that"},{"speaker":"Charlotte Smith-Doidge","startTime":1445.46,"endTime":1449.72,"body":"we had strengths with. But even"},{"speaker":"Charlotte Smith-Doidge","startTime":1449.72,"endTime":1453.59,"body":"looking back now, and even now"},{"speaker":"Charlotte Smith-Doidge","startTime":1449.72,"endTime":1453.59,"body":"that work is distributed, you"},{"speaker":"Charlotte Smith-Doidge","startTime":1453.59,"endTime":1457.64,"body":"know, throughout the team. And"},{"speaker":"Charlotte Smith-Doidge","startTime":1453.59,"endTime":1457.64,"body":"it was it was hard work. There"},{"speaker":"Charlotte Smith-Doidge","startTime":1457.64,"endTime":1461.39,"body":"was obviously more work that was"},{"speaker":"Charlotte Smith-Doidge","startTime":1457.64,"endTime":1461.39,"body":"put on to all of our plates in"},{"speaker":"Charlotte Smith-Doidge","startTime":1461.39,"endTime":1465.59,"body":"different ways. But like because"},{"speaker":"Charlotte Smith-Doidge","startTime":1461.39,"endTime":1465.59,"body":"it was so natural, and it was"},{"speaker":"Charlotte Smith-Doidge","startTime":1465.59,"endTime":1468.56,"body":"things that we enjoyed and"},{"speaker":"Charlotte Smith-Doidge","startTime":1465.59,"endTime":1468.56,"body":"things that we have the option"},{"speaker":"Charlotte Smith-Doidge","startTime":1468.56,"endTime":1475.46,"body":"to pick up, ,it felt okay, it"},{"speaker":"Charlotte Smith-Doidge","startTime":1468.56,"endTime":1475.46,"body":"felt again, quite smooth. And it"},{"speaker":"Charlotte Smith-Doidge","startTime":1475.46,"endTime":1480.71,"body":"could have been disastrous. You"},{"speaker":"Charlotte Smith-Doidge","startTime":1475.46,"endTime":1480.71,"body":"know, there was everything from"},{"speaker":"Charlotte Smith-Doidge","startTime":1480.71,"endTime":1486.68,"body":"finance, accreditation, but all"},{"speaker":"Charlotte Smith-Doidge","startTime":1480.71,"endTime":1486.68,"body":"the other things that it could"},{"speaker":"Charlotte Smith-Doidge","startTime":1486.68,"endTime":1490.82,"body":"have been a disaster, and it"},{"speaker":"Charlotte Smith-Doidge","startTime":1486.68,"endTime":1490.82,"body":"just wasn't and if anything"},{"speaker":"Charlotte Smith-Doidge","startTime":1490.88,"endTime":1494.21,"body":"Mayvin was growing at the same"},{"speaker":"Charlotte Smith-Doidge","startTime":1490.88,"endTime":1494.21,"body":"time of us going through this"},{"speaker":"Charlotte Smith-Doidge","startTime":1494.21,"endTime":1499.19,"body":"experimental phase, and it"},{"speaker":"Charlotte Smith-Doidge","startTime":1494.21,"endTime":1499.19,"body":"worked out the best that it"},{"speaker":"Abi Jackson","startTime":1499.0,"endTime":1504.85,"body":"I think we were all"},{"speaker":"Abi Jackson","startTime":1499.0,"endTime":1504.85,"body":"absolutely determined to make it"},{"speaker":"Abi Jackson","startTime":1499.19,"endTime":1499.79,"body":"could."},{"speaker":"Abi Jackson","startTime":1504.85,"endTime":1508.12,"body":"work as well. We were determined"},{"speaker":"Abi Jackson","startTime":1504.85,"endTime":1508.12,"body":"because we had to, we had to"},{"speaker":"Abi Jackson","startTime":1508.18,"endTime":1514.24,"body":"carry extra clients, we had to,"},{"speaker":"Abi Jackson","startTime":1508.18,"endTime":1514.24,"body":"we had so much more day to day"},{"speaker":"Abi Jackson","startTime":1514.24,"endTime":1520.45,"body":"work coming into us. But none of"},{"speaker":"Abi Jackson","startTime":1514.24,"endTime":1520.45,"body":"us minded, and we realize just"},{"speaker":"Abi Jackson","startTime":1520.45,"endTime":1522.19,"body":"like, we just got to get our"},{"speaker":"Abi Jackson","startTime":1520.45,"endTime":1522.19,"body":"heads down and get on, get on"},{"speaker":"Abi Jackson","startTime":1522.19,"endTime":1525.88,"body":"with this. And I think a lot of"},{"speaker":"Abi Jackson","startTime":1522.19,"endTime":1525.88,"body":"that is because we, we have so"},{"speaker":"Abi Jackson","startTime":1525.88,"endTime":1530.68,"body":"much respect for Mayvin as a"},{"speaker":"Abi Jackson","startTime":1525.88,"endTime":1530.68,"body":"company. We didn't want to let"},{"speaker":"Abi Jackson","startTime":1530.68,"endTime":1534.28,"body":"people down. But I think we also"},{"speaker":"Abi Jackson","startTime":1530.68,"endTime":1534.28,"body":"had a bit of a 'we've got a"},{"speaker":"Abi Jackson","startTime":1534.28,"endTime":1537.46,"body":"point to prove', because we are"},{"speaker":"Abi Jackson","startTime":1534.28,"endTime":1537.46,"body":"all a little bit like that."},{"speaker":"Abi Jackson","startTime":1538.69,"endTime":1542.89,"body":"Yeah, we have a common goal. We"},{"speaker":"Abi Jackson","startTime":1538.69,"endTime":1542.89,"body":"need to prove that we can do"},{"speaker":"Abi Jackson","startTime":1542.89,"endTime":1547.72,"body":"this, and that we can get on"},{"speaker":"Abi Jackson","startTime":1542.89,"endTime":1547.72,"body":"with it. And I think we did."},{"speaker":"Abi Jackson","startTime":1547.99,"endTime":1548.41,"body":"Yeah."},{"speaker":"Charlotte Smith-Doidge","startTime":1550.4,"endTime":1552.62,"body":"And for"},{"speaker":"Charlotte Smith-Doidge","startTime":1550.4,"endTime":1552.62,"body":"me, it was always, like my"},{"speaker":"Charlotte Smith-Doidge","startTime":1552.62,"endTime":1557.36,"body":"purpose really is that, like, I"},{"speaker":"Charlotte Smith-Doidge","startTime":1552.62,"endTime":1557.36,"body":"don't want to sound cheesy, but"},{"speaker":"Charlotte Smith-Doidge","startTime":1557.36,"endTime":1560.54,"body":"I always do whenever I talk"},{"speaker":"Charlotte Smith-Doidge","startTime":1557.36,"endTime":1560.54,"body":"about Mayvin. But Mayvin is the"},{"speaker":"Charlotte Smith-Doidge","startTime":1560.54,"endTime":1566.93,"body":"company that I want to work for,"},{"speaker":"Charlotte Smith-Doidge","startTime":1560.54,"endTime":1566.93,"body":"for ever. But you know, this,"},{"speaker":"Charlotte Smith-Doidge","startTime":1567.17,"endTime":1570.86,"body":"this is this is where I want to"},{"speaker":"Charlotte Smith-Doidge","startTime":1567.17,"endTime":1570.86,"body":"be. And I suppose it was that we"},{"speaker":"Charlotte Smith-Doidge","startTime":1570.86,"endTime":1574.16,"body":"wanted to make this work,"},{"speaker":"Charlotte Smith-Doidge","startTime":1570.86,"endTime":1574.16,"body":"because we really liked the idea"},{"speaker":"Charlotte Smith-Doidge","startTime":1574.16,"endTime":1577.7,"body":"of a self managed team. And we"},{"speaker":"Charlotte Smith-Doidge","startTime":1574.16,"endTime":1577.7,"body":"knew it was going to work well."},{"speaker":"Charlotte Smith-Doidge","startTime":1577.7,"endTime":1581.21,"body":"But as well, I just want Mayvin"},{"speaker":"Charlotte Smith-Doidge","startTime":1577.7,"endTime":1581.21,"body":"to succeed because I want it to"},{"speaker":"Charlotte Smith-Doidge","startTime":1581.21,"endTime":1585.56,"body":"be around, it is my purpose to"},{"speaker":"Charlotte Smith-Doidge","startTime":1581.21,"endTime":1585.56,"body":"keep Mayvin going so I can"},{"speaker":"Charlotte Smith-Doidge","startTime":1585.56,"endTime":1590.54,"body":"continue working here, working"},{"speaker":"Charlotte Smith-Doidge","startTime":1585.56,"endTime":1590.54,"body":"with you guys and and with"},{"speaker":"Charlotte Smith-Doidge","startTime":1590.81,"endTime":1591.23,"body":"Mayvin."},{"speaker":"Melissa Luckhurst","startTime":1592.56,"endTime":1594.45,"body":"I know I"},{"speaker":"Melissa Luckhurst","startTime":1592.56,"endTime":1594.45,"body":"think that actually one of the"},{"speaker":"Melissa Luckhurst","startTime":1594.45,"endTime":1597.69,"body":"things I know that we've talked"},{"speaker":"Melissa Luckhurst","startTime":1594.45,"endTime":1597.69,"body":"about, there was definitely a"},{"speaker":"Melissa Luckhurst","startTime":1597.69,"endTime":1602.64,"body":"meeting that we had where it was"},{"speaker":"Melissa Luckhurst","startTime":1597.69,"endTime":1602.64,"body":"quite a way in. It wasn't one of"},{"speaker":"Melissa Luckhurst","startTime":1602.64,"endTime":1607.23,"body":"the sort out the practicalities"},{"speaker":"Melissa Luckhurst","startTime":1602.64,"endTime":1607.23,"body":"meetings, it was more of kind of"},{"speaker":"Melissa Luckhurst","startTime":1607.23,"endTime":1613.17,"body":"like a debrief at how is it"},{"speaker":"Melissa Luckhurst","startTime":1607.23,"endTime":1613.17,"body":"going? How's it been going? And"},{"speaker":"Melissa Luckhurst","startTime":1613.17,"endTime":1616.59,"body":"I remember we ended up being"},{"speaker":"Melissa Luckhurst","startTime":1613.17,"endTime":1616.59,"body":"that actually, I think that we"},{"speaker":"Melissa Luckhurst","startTime":1616.59,"endTime":1621.12,"body":"need to give ourselves quite a"},{"speaker":"Melissa Luckhurst","startTime":1616.59,"endTime":1621.12,"body":"lot of, not just some, but quite"},{"speaker":"Melissa Luckhurst","startTime":1621.12,"endTime":1628.17,"body":"a lot of credit here that it's"},{"speaker":"Melissa Luckhurst","startTime":1621.12,"endTime":1628.17,"body":"been so smooth. And I think it's"},{"speaker":"Melissa Luckhurst","startTime":1628.17,"endTime":1634.92,"body":"about the rest of the company"},{"speaker":"Melissa Luckhurst","startTime":1628.17,"endTime":1634.92,"body":"didn't get any ripples of okay,"},{"speaker":"Melissa Luckhurst","startTime":1634.92,"endTime":1639.18,"body":"something difficult is happening"},{"speaker":"Melissa Luckhurst","startTime":1634.92,"endTime":1639.18,"body":"here. Something you know, it's"},{"speaker":"Melissa Luckhurst","startTime":1639.18,"endTime":1643.8,"body":"not working over there in ops."},{"speaker":"Melissa Luckhurst","startTime":1639.18,"endTime":1643.8,"body":"So it wasn't any kind of like"},{"speaker":"Melissa Luckhurst","startTime":1643.8,"endTime":1648.45,"body":"ripple effect out. It just"},{"speaker":"Melissa Luckhurst","startTime":1643.8,"endTime":1648.45,"body":"worked. And it was working. And"},{"speaker":"Melissa Luckhurst","startTime":1648.45,"endTime":1652.38,"body":"it was going smoothly. And I I"},{"speaker":"Melissa Luckhurst","startTime":1648.45,"endTime":1652.38,"body":"still think you know, actually,"},{"speaker":"Melissa Luckhurst","startTime":1652.83,"endTime":1656.13,"body":"we should all be really proud"},{"speaker":"Melissa Luckhurst","startTime":1652.83,"endTime":1656.13,"body":"that there were there wasn't any"},{"speaker":"Melissa Luckhurst","startTime":1656.4,"endTime":1660.39,"body":"repercussions for the rest of"},{"speaker":"Melissa Luckhurst","startTime":1656.4,"endTime":1660.39,"body":"the company. It wasn't seen that"},{"speaker":"Melissa Luckhurst","startTime":1660.39,"endTime":1663.21,"body":"anything different was"},{"speaker":"Melissa Luckhurst","startTime":1660.39,"endTime":1663.21,"body":"happening."},{"speaker":"Charlotte Smith-Doidge","startTime":1665.84,"endTime":1668.27,"body":"How"},{"speaker":"Charlotte Smith-Doidge","startTime":1665.84,"endTime":1668.27,"body":"about the because we've had"},{"speaker":"Charlotte Smith-Doidge","startTime":1668.51,"endTime":1674.45,"body":"three new members to the ops"},{"speaker":"Charlotte Smith-Doidge","startTime":1668.51,"endTime":1674.45,"body":"team within the last six to"},{"speaker":"Charlotte Smith-Doidge","startTime":1674.45,"endTime":1680.81,"body":"seven months. How did we manage"},{"speaker":"Charlotte Smith-Doidge","startTime":1674.45,"endTime":1680.81,"body":"that? What worked well, with"},{"speaker":"Charlotte Smith-Doidge","startTime":1680.81,"endTime":1681.26,"body":"that?"},{"speaker":"Abi Jackson","startTime":1681.0,"endTime":1683.85,"body":"I think what worked"},{"speaker":"Abi Jackson","startTime":1681.0,"endTime":1683.85,"body":"really well is that we did the"},{"speaker":"Abi Jackson","startTime":1683.85,"endTime":1689.31,"body":"recruitment process. We ran with"},{"speaker":"Abi Jackson","startTime":1683.85,"endTime":1689.31,"body":"it. And were able to go, right"},{"speaker":"Abi Jackson","startTime":1689.31,"endTime":1692.43,"body":"who's going to interview on"},{"speaker":"Abi Jackson","startTime":1689.31,"endTime":1692.43,"body":"these occasions? Who's going to"},{"speaker":"Abi Jackson","startTime":1692.43,"endTime":1694.5,"body":"be the one person that's always"},{"speaker":"Abi Jackson","startTime":1692.43,"endTime":1694.5,"body":"there, which was you Charlotte,"},{"speaker":"Abi Jackson","startTime":1694.5,"endTime":1698.37,"body":"wasn't it? I think it was our"},{"speaker":"Abi Jackson","startTime":1694.5,"endTime":1698.37,"body":"choice. Go who's going to fit?"},{"speaker":"Abi Jackson","startTime":1699.42,"endTime":1702.45,"body":"Who's going to work well with"},{"speaker":"Abi Jackson","startTime":1699.42,"endTime":1702.45,"body":"us? I don't want to say fit in"},{"speaker":"Abi Jackson","startTime":1702.45,"endTime":1705.03,"body":"because it's not, but who's"},{"speaker":"Abi Jackson","startTime":1702.45,"endTime":1705.03,"body":"going to work well with with us?"},{"speaker":"Abi Jackson","startTime":1705.45,"endTime":1707.61,"body":"And that will that was for"},{"speaker":"Abi Jackson","startTime":1705.45,"endTime":1707.61,"body":"Olivia anyway, it was less so"},{"speaker":"Abi Jackson","startTime":1707.61,"endTime":1708.99,"body":"like that for Aimee, wasn't it?"},{"speaker":"Charlotte Smith-Doidge","startTime":1708.98,"endTime":1712.186,"body":"Yeah,"},{"speaker":"Charlotte Smith-Doidge","startTime":1708.98,"endTime":1712.186,"body":"but even with Aimee, I remember"},{"speaker":"Charlotte Smith-Doidge","startTime":1712.273,"endTime":1717.473,"body":"having a conversation with the"},{"speaker":"Charlotte Smith-Doidge","startTime":1712.273,"endTime":1717.473,"body":"recruitment company, and them"},{"speaker":"Charlotte Smith-Doidge","startTime":1717.56,"endTime":1722.673,"body":"asking, you know, what, what"},{"speaker":"Charlotte Smith-Doidge","startTime":1717.56,"endTime":1722.673,"body":"kind of person are you looking"},{"speaker":"Charlotte Smith-Doidge","startTime":1722.76,"endTime":1725.36,"body":"for? Sounds a bit like a date."},{"speaker":"Melissa Luckhurst","startTime":1725.0,"endTime":1729.32,"body":"Yeah, what's"},{"speaker":"Melissa Luckhurst","startTime":1725.0,"endTime":1729.32,"body":"your type on paper?"},{"speaker":"Charlotte Smith-Doidge","startTime":1729.54,"endTime":1732.57,"body":"Yeah."},{"speaker":"Charlotte Smith-Doidge","startTime":1729.54,"endTime":1732.57,"body":"But it was, yeah, it was that"},{"speaker":"Charlotte Smith-Doidge","startTime":1732.57,"endTime":1736.14,"body":"kind of a conversation. And it"},{"speaker":"Charlotte Smith-Doidge","startTime":1732.57,"endTime":1736.14,"body":"was just nice to share my"},{"speaker":"Charlotte Smith-Doidge","startTime":1736.14,"endTime":1740.1,"body":"thoughts about a compliance"},{"speaker":"Charlotte Smith-Doidge","startTime":1736.14,"endTime":1740.1,"body":"manager coming in. And I suppose"},{"speaker":"Charlotte Smith-Doidge","startTime":1740.13,"endTime":1743.61,"body":"that's Mayvin it's all about the"},{"speaker":"Charlotte Smith-Doidge","startTime":1740.13,"endTime":1743.61,"body":"relationships and what's going"},{"speaker":"Charlotte Smith-Doidge","startTime":1743.61,"endTime":1747.42,"body":"to work well for the team. And"},{"speaker":"Charlotte Smith-Doidge","startTime":1743.61,"endTime":1747.42,"body":"so that was for Aimee's"},{"speaker":"Charlotte Smith-Doidge","startTime":1747.42,"endTime":1752.49,"body":"recruitment. But yes, for"},{"speaker":"Charlotte Smith-Doidge","startTime":1747.42,"endTime":1752.49,"body":"Chelsea and Olivia we done the"},{"speaker":"Charlotte Smith-Doidge","startTime":1752.49,"endTime":1754.8,"body":"recruitment process from start"},{"speaker":"Charlotte Smith-Doidge","startTime":1752.49,"endTime":1754.8,"body":"to finish."},{"speaker":"Melissa Luckhurst","startTime":1755.53,"endTime":1757.06,"body":"Well, I"},{"speaker":"Melissa Luckhurst","startTime":1755.53,"endTime":1757.06,"body":"really remember actually,"},{"speaker":"Melissa Luckhurst","startTime":1757.06,"endTime":1761.92,"body":"because I wasn't in any of the"},{"speaker":"Melissa Luckhurst","startTime":1757.06,"endTime":1761.92,"body":"interviews, but after they'd"},{"speaker":"Melissa Luckhurst","startTime":1761.92,"endTime":1764.83,"body":"happened that Abi and I, we'd"},{"speaker":"Melissa Luckhurst","startTime":1761.92,"endTime":1764.83,"body":"have to talk about something,"},{"speaker":"Melissa Luckhurst","startTime":1765.13,"endTime":1769.54,"body":"and then it would be so how did"},{"speaker":"Melissa Luckhurst","startTime":1765.13,"endTime":1769.54,"body":"it go? What would they like? And"},{"speaker":"Melissa Luckhurst","startTime":1769.57,"endTime":1774.64,"body":"you know, that was really nice,"},{"speaker":"Melissa Luckhurst","startTime":1769.57,"endTime":1774.64,"body":"being able to go and ask, you"},{"speaker":"Melissa Luckhurst","startTime":1774.64,"endTime":1778.42,"body":"know, someone within the team,"},{"speaker":"Melissa Luckhurst","startTime":1774.64,"endTime":1778.42,"body":"what were those interviews like?"},{"speaker":"Melissa Luckhurst","startTime":1778.48,"endTime":1782.62,"body":"You know, how did they go? Did"},{"speaker":"Melissa Luckhurst","startTime":1778.48,"endTime":1782.62,"body":"anyone jump out at you? Well, it"},{"speaker":"Melissa Luckhurst","startTime":1782.62,"endTime":1785.98,"body":"was very early on, but with"},{"speaker":"Melissa Luckhurst","startTime":1782.62,"endTime":1785.98,"body":"Olivia, you were like, Yeah, we"},{"speaker":"Melissa Luckhurst","startTime":1785.98,"endTime":1789.19,"body":"found someone that I think is"},{"speaker":"Melissa Luckhurst","startTime":1785.98,"endTime":1789.19,"body":"going to be a really good fit."},{"speaker":"Melissa Luckhurst","startTime":1789.19,"endTime":1792.31,"body":"And that was really that was"},{"speaker":"Melissa Luckhurst","startTime":1789.19,"endTime":1792.31,"body":"exciting. Being part of the"},{"speaker":"Melissa Luckhurst","startTime":1792.31,"endTime":1796.72,"body":"team, but being a bit set back"},{"speaker":"Melissa Luckhurst","startTime":1792.31,"endTime":1796.72,"body":"from the recruitment it was"},{"speaker":"Melissa Luckhurst","startTime":1796.72,"endTime":1797.08,"body":"really nice"},{"speaker":"Charlotte Smith-Doidge","startTime":1797.08,"endTime":1798.79,"body":"But"},{"speaker":"Charlotte Smith-Doidge","startTime":1797.08,"endTime":1798.79,"body":"still part of the conversations"},{"speaker":"Charlotte Smith-Doidge","startTime":1798.79,"endTime":1800.44,"body":"that were happening. Yeah."},{"speaker":"Melissa Luckhurst","startTime":1800.0,"endTime":1804.35,"body":"Yeah, it was"},{"speaker":"Melissa Luckhurst","startTime":1800.0,"endTime":1804.35,"body":"really nice to be able to even"},{"speaker":"Melissa Luckhurst","startTime":1804.35,"endTime":1810.17,"body":"feel like I could ask, you know,"},{"speaker":"Melissa Luckhurst","startTime":1804.35,"endTime":1810.17,"body":"in another business, would you"},{"speaker":"Melissa Luckhurst","startTime":1810.17,"endTime":1814.25,"body":"be able to go and ask one of"},{"speaker":"Melissa Luckhurst","startTime":1810.17,"endTime":1814.25,"body":"like HR, or the, you know, the"},{"speaker":"Melissa Luckhurst","startTime":1814.28,"endTime":1816.83,"body":"people that are recruiting"},{"speaker":"Melissa Luckhurst","startTime":1814.28,"endTime":1816.83,"body":"people, so So what are those"},{"speaker":"Melissa Luckhurst","startTime":1816.83,"endTime":1820.97,"body":"people like? You know, I don't"},{"speaker":"Melissa Luckhurst","startTime":1816.83,"endTime":1820.97,"body":"know whether it'd be the same,"},{"speaker":"Melissa Luckhurst","startTime":1821.69,"endTime":1825.08,"body":"same kind of structure. But that"},{"speaker":"Melissa Luckhurst","startTime":1821.69,"endTime":1825.08,"body":"was, that was really, really"},{"speaker":"Melissa Luckhurst","startTime":1825.08,"endTime":1826.61,"body":"nice to have that."},{"speaker":"Abi Jackson","startTime":1827.02,"endTime":1830.05,"body":"It's like, there"},{"speaker":"Abi Jackson","startTime":1827.02,"endTime":1830.05,"body":"was so much collaboration within"},{"speaker":"Abi Jackson","startTime":1830.35,"endTime":1835.09,"body":"those those hirings of going"},{"speaker":"Abi Jackson","startTime":1830.35,"endTime":1835.09,"body":"okay, so this is, this is who"},{"speaker":"Abi Jackson","startTime":1835.09,"endTime":1838.78,"body":"we've seen, this is what we"},{"speaker":"Abi Jackson","startTime":1835.09,"endTime":1838.78,"body":"think and go into slightly more"},{"speaker":"Abi Jackson","startTime":1838.78,"endTime":1842.56,"body":"detail and go, is anything"},{"speaker":"Abi Jackson","startTime":1838.78,"endTime":1842.56,"body":"striking you like that we"},{"speaker":"Abi Jackson","startTime":1842.56,"endTime":1845.44,"body":"haven't asked that we should"},{"speaker":"Abi Jackson","startTime":1842.56,"endTime":1845.44,"body":"have asked or that kind of"},{"speaker":"Abi Jackson","startTime":1845.44,"endTime":1846.7,"body":"thing. Yeah."},{"speaker":"Charlotte Smith-Doidge","startTime":1847.36,"endTime":1850.45,"body":"We even"},{"speaker":"Charlotte Smith-Doidge","startTime":1847.36,"endTime":1850.45,"body":"tailored the interview"},{"speaker":"Charlotte Smith-Doidge","startTime":1850.48,"endTime":1855.1,"body":"questions. Really, there was"},{"speaker":"Charlotte Smith-Doidge","startTime":1850.48,"endTime":1855.1,"body":"quite a few in there that were"},{"speaker":"Charlotte Smith-Doidge","startTime":1855.1,"endTime":1860.59,"body":"around about a self managed"},{"speaker":"Charlotte Smith-Doidge","startTime":1855.1,"endTime":1860.59,"body":"team. And yeah, I can't remember"},{"speaker":"Charlotte Smith-Doidge","startTime":1860.59,"endTime":1862.99,"body":"the questions, specific"},{"speaker":"Charlotte Smith-Doidge","startTime":1860.59,"endTime":1862.99,"body":"questions off the top of my mind"},{"speaker":"Charlotte Smith-Doidge","startTime":1862.99,"endTime":1866.65,"body":"but we did tailor them, which"},{"speaker":"Charlotte Smith-Doidge","startTime":1862.99,"endTime":1866.65,"body":"was really important because a"},{"speaker":"Charlotte Smith-Doidge","startTime":1866.65,"endTime":1870.19,"body":"self managed team, it's not the"},{"speaker":"Charlotte Smith-Doidge","startTime":1866.65,"endTime":1870.19,"body":"norm is it's not."},{"speaker":"Melissa Luckhurst","startTime":1871.65,"endTime":1873.54,"body":"I think"},{"speaker":"Melissa Luckhurst","startTime":1871.65,"endTime":1873.54,"body":"that's the thing. So that when,"},{"speaker":"Melissa Luckhurst","startTime":1873.57,"endTime":1879.33,"body":"when we had new starters coming"},{"speaker":"Melissa Luckhurst","startTime":1873.57,"endTime":1879.33,"body":"in, it was very much about now,"},{"speaker":"Melissa Luckhurst","startTime":1879.81,"endTime":1884.4,"body":"we welcome them into this"},{"speaker":"Melissa Luckhurst","startTime":1879.81,"endTime":1884.4,"body":"structure. You know, we welcome"},{"speaker":"Melissa Luckhurst","startTime":1884.4,"endTime":1888.9,"body":"them into this group, and we"},{"speaker":"Melissa Luckhurst","startTime":1884.4,"endTime":1888.9,"body":"make them feel like, you may not"},{"speaker":"Melissa Luckhurst","startTime":1888.9,"endTime":1892.53,"body":"have worked like this before,"},{"speaker":"Melissa Luckhurst","startTime":1888.9,"endTime":1892.53,"body":"but this is how this team is"},{"speaker":"Melissa Luckhurst","startTime":1892.53,"endTime":1897.9,"body":"doing it and can find your feet"},{"speaker":"Melissa Luckhurst","startTime":1892.53,"endTime":1897.9,"body":"absolutely, but we're here and"},{"speaker":"Melissa Luckhurst","startTime":1897.9,"endTime":1902.13,"body":"this is how we're doing it. Them"},{"speaker":"Melissa Luckhurst","startTime":1897.9,"endTime":1902.13,"body":"being told, you know, you can"},{"speaker":"Melissa Luckhurst","startTime":1902.13,"endTime":1906.12,"body":"ask anything here, you can ask"},{"speaker":"Melissa Luckhurst","startTime":1902.13,"endTime":1906.12,"body":"anything, you know, where's"},{"speaker":"Melissa Luckhurst","startTime":1906.12,"endTime":1910.35,"body":"this? How do I do this? Or"},{"speaker":"Melissa Luckhurst","startTime":1906.12,"endTime":1910.35,"body":"something like that, we didn't"},{"speaker":"Melissa Luckhurst","startTime":1910.35,"endTime":1915.63,"body":"shy away from, from showing"},{"speaker":"Melissa Luckhurst","startTime":1910.35,"endTime":1915.63,"body":"people this is how we're doing"},{"speaker":"Melissa Luckhurst","startTime":1915.63,"endTime":1915.87,"body":"it."},{"speaker":"Abi Jackson","startTime":1916.08,"endTime":1918.93,"body":"Yeah. And it's"},{"speaker":"Abi Jackson","startTime":1916.08,"endTime":1918.93,"body":"still a work in progress. Yeah,"},{"speaker":"Abi Jackson","startTime":1918.93,"endTime":1923.52,"body":"and we're open to suggestion all"},{"speaker":"Abi Jackson","startTime":1918.93,"endTime":1923.52,"body":"the time. If anyone says, Why"},{"speaker":"Abi Jackson","startTime":1923.52,"endTime":1926.43,"body":"are you doing it like that?"},{"speaker":"Abi Jackson","startTime":1923.52,"endTime":1926.43,"body":"Yeah. And I think the"},{"speaker":"Abi Jackson","startTime":1926.43,"endTime":1931.08,"body":"recruitment was timely, because"},{"speaker":"Abi Jackson","startTime":1926.43,"endTime":1931.08,"body":"I think it came at an"},{"speaker":"Abi Jackson","startTime":1931.08,"endTime":1935.01,"body":"appropriate time for us to have"},{"speaker":"Abi Jackson","startTime":1931.08,"endTime":1935.01,"body":"done quite a lot of ground work"},{"speaker":"Abi Jackson","startTime":1935.94,"endTime":1940.32,"body":"as just the five of us, wasn't"},{"speaker":"Abi Jackson","startTime":1935.94,"endTime":1940.32,"body":"it? Yeah. And so it was, I think"},{"speaker":"Abi Jackson","startTime":1940.32,"endTime":1942.93,"body":"it was quite timely when the"},{"speaker":"Abi Jackson","startTime":1940.32,"endTime":1942.93,"body":"recruitment happened, because we"},{"speaker":"Abi Jackson","startTime":1942.93,"endTime":1946.5,"body":"had, I call it a structure, but"},{"speaker":"Abi Jackson","startTime":1942.93,"endTime":1946.5,"body":"it's such a moving structure,"},{"speaker":"Abi Jackson","startTime":1947.19,"endTime":1950.1,"body":"that it's, I don't know, I don't"},{"speaker":"Abi Jackson","startTime":1947.19,"endTime":1950.1,"body":"know quite what the term would"},{"speaker":"Abi Jackson","startTime":1950.1,"endTime":1955.86,"body":"be. But it was everything was in"},{"speaker":"Abi Jackson","startTime":1950.1,"endTime":1955.86,"body":"place. enough to be able to go"},{"speaker":"Abi Jackson","startTime":1955.86,"endTime":1957.03,"body":"this is how we do it."},{"speaker":"Melissa Luckhurst","startTime":1957.06,"endTime":1958.35,"body":"Yeah, this is"},{"speaker":"Melissa Luckhurst","startTime":1957.06,"endTime":1958.35,"body":"how we're doing it."},{"speaker":"Abi Jackson","startTime":1958.91,"endTime":1960.74,"body":"But it's forever"},{"speaker":"Abi Jackson","startTime":1958.91,"endTime":1960.74,"body":"evolving."},{"speaker":"Melissa Luckhurst","startTime":1960.0,"endTime":1966.93,"body":"Yeah. Yeah. I"},{"speaker":"Melissa Luckhurst","startTime":1960.0,"endTime":1966.93,"body":"mean, I think, you know, it"},{"speaker":"Melissa Luckhurst","startTime":1966.93,"endTime":1973.83,"body":"shows even the fact that it was"},{"speaker":"Melissa Luckhurst","startTime":1966.93,"endTime":1973.83,"body":"when new people came in with new"},{"speaker":"Melissa Luckhurst","startTime":1973.83,"endTime":1979.8,"body":"ideas and new voices that things"},{"speaker":"Melissa Luckhurst","startTime":1973.83,"endTime":1979.8,"body":"did alter a little bit. And, you"},{"speaker":"Melissa Luckhurst","startTime":1979.8,"endTime":1984.3,"body":"know, we did make changes to"},{"speaker":"Melissa Luckhurst","startTime":1979.8,"endTime":1984.3,"body":"suit everyone, new voices came"},{"speaker":"Melissa Luckhurst","startTime":1984.3,"endTime":1987.9,"body":"in, and they said, actually,"},{"speaker":"Melissa Luckhurst","startTime":1984.3,"endTime":1987.9,"body":"yeah, you know, we could do"},{"speaker":"Melissa Luckhurst","startTime":1987.9,"endTime":1991.59,"body":"this. So that was another"},{"speaker":"Melissa Luckhurst","startTime":1987.9,"endTime":1991.59,"body":"example."},{"speaker":"Charlotte Smith-Doidge","startTime":1993.76,"endTime":1998.44,"body":"Is there"},{"speaker":"Charlotte Smith-Doidge","startTime":1993.76,"endTime":1998.44,"body":"anything that we can think of,"},{"speaker":"Charlotte Smith-Doidge","startTime":1998.47,"endTime":2002.49,"body":"or anything coming to mind that,"},{"speaker":"Charlotte Smith-Doidge","startTime":1998.47,"endTime":2002.49,"body":"you know, we could do we could"},{"speaker":"Charlotte Smith-Doidge","startTime":2002.49,"endTime":2007.68,"body":"do more of, or what do we see"},{"speaker":"Charlotte Smith-Doidge","startTime":2002.49,"endTime":2007.68,"body":"happening in in the self managed"},{"speaker":"Charlotte Smith-Doidge","startTime":2007.68,"endTime":2011.49,"body":"team in the future? I think I"},{"speaker":"Charlotte Smith-Doidge","startTime":2007.68,"endTime":2011.49,"body":"mentioned earlier about"},{"speaker":"Charlotte Smith-Doidge","startTime":2011.94,"endTime":2017.49,"body":"challenges, challenges of each"},{"speaker":"Charlotte Smith-Doidge","startTime":2011.94,"endTime":2017.49,"body":"other. And I probably want to"},{"speaker":"Charlotte Smith-Doidge","startTime":2017.67,"endTime":2020.85,"body":"probably explain or describe a"},{"speaker":"Charlotte Smith-Doidge","startTime":2017.67,"endTime":2020.85,"body":"little bit more, but I think"},{"speaker":"Charlotte Smith-Doidge","startTime":2020.85,"endTime":2028.38,"body":"it's more about taking a few"},{"speaker":"Charlotte Smith-Doidge","startTime":2020.85,"endTime":2028.38,"body":"more risks as a team. They don't"},{"speaker":"Charlotte Smith-Doidge","startTime":2028.38,"endTime":2034.44,"body":"have to be catastrophic risks."},{"speaker":"Charlotte Smith-Doidge","startTime":2028.38,"endTime":2034.44,"body":"But, you know, I have to remind"},{"speaker":"Charlotte Smith-Doidge","startTime":2034.44,"endTime":2039.9,"body":"myself on a daily basis that,"},{"speaker":"Charlotte Smith-Doidge","startTime":2034.44,"endTime":2039.9,"body":"you know, we are a self managed"},{"speaker":"Charlotte Smith-Doidge","startTime":2039.9,"endTime":2046.17,"body":"team. And we each can bring to"},{"speaker":"Charlotte Smith-Doidge","startTime":2039.9,"endTime":2046.17,"body":"ops meetings, business meetings,"},{"speaker":"Charlotte Smith-Doidge","startTime":2046.68,"endTime":2052.95,"body":"any kind of, you know, your"},{"speaker":"Charlotte Smith-Doidge","startTime":2046.68,"endTime":2052.95,"body":"wildest ideas. Because this,"},{"speaker":"Charlotte Smith-Doidge","startTime":2052.98,"endTime":2058.32,"body":"this is the this is us, this is"},{"speaker":"Charlotte Smith-Doidge","startTime":2052.98,"endTime":2058.32,"body":"our work. This is our team. And"},{"speaker":"Charlotte Smith-Doidge","startTime":2058.32,"endTime":2061.62,"body":"I would just like us to be able"},{"speaker":"Charlotte Smith-Doidge","startTime":2058.32,"endTime":2061.62,"body":"to do that a little bit more,"},{"speaker":"Charlotte Smith-Doidge","startTime":2061.62,"endTime":2065.7,"body":"because I feel like it's working"},{"speaker":"Charlotte Smith-Doidge","startTime":2061.62,"endTime":2065.7,"body":"well at the minute. We all do a"},{"speaker":"Charlotte Smith-Doidge","startTime":2065.7,"endTime":2070.95,"body":"really good job. We work hard,"},{"speaker":"Charlotte Smith-Doidge","startTime":2065.7,"endTime":2070.95,"body":"we enjoy our work. But what is"},{"speaker":"Charlotte Smith-Doidge","startTime":2070.95,"endTime":2075.78,"body":"it that we can what spanner can"},{"speaker":"Charlotte Smith-Doidge","startTime":2070.95,"endTime":2075.78,"body":"we throw in the works a bit?"},{"speaker":"Abi Jackson","startTime":2075.93,"endTime":2079.08,"body":"Yeah, no, I see."},{"speaker":"Abi Jackson","startTime":2075.93,"endTime":2079.08,"body":"Oh, yeah. It's like when you're"},{"speaker":"Abi Jackson","startTime":2079.08,"endTime":2081.21,"body":"talking, I'm thinking it is"},{"speaker":"Abi Jackson","startTime":2079.08,"endTime":2081.21,"body":"absolutely what it is now is"},{"speaker":"Abi Jackson","startTime":2081.21,"endTime":2085.5,"body":"harmonious. It's collaborative."},{"speaker":"Abi Jackson","startTime":2081.21,"endTime":2085.5,"body":"It's like and it will always be"},{"speaker":"Abi Jackson","startTime":2085.5,"endTime":2088.56,"body":"collaborative, but there was"},{"speaker":"Abi Jackson","startTime":2085.5,"endTime":2088.56,"body":"just a harmonious kind of like,"},{"speaker":"Abi Jackson","startTime":2088.56,"endTime":2092.31,"body":"this is how it is and we're all"},{"speaker":"Abi Jackson","startTime":2088.56,"endTime":2092.31,"body":"just kind of bobbing along. And"},{"speaker":"Abi Jackson","startTime":2092.31,"endTime":2097.29,"body":"actually, it's quite exciting to"},{"speaker":"Abi Jackson","startTime":2092.31,"endTime":2097.29,"body":"think that we can drop a bomb"},{"speaker":"Abi Jackson","startTime":2098.31,"endTime":2099.93,"body":"and see see what happens."},{"speaker":"Melissa Luckhurst","startTime":2100.38,"endTime":2102.66,"body":"Yeah, instead"},{"speaker":"Melissa Luckhurst","startTime":2100.38,"endTime":2102.66,"body":"of, you know, I guess it'd be"},{"speaker":"Melissa Luckhurst","startTime":2102.66,"endTime":2107.52,"body":"quite easy to keep going with"},{"speaker":"Melissa Luckhurst","startTime":2102.66,"endTime":2107.52,"body":"everything working really,"},{"speaker":"Melissa Luckhurst","startTime":2107.52,"endTime":2114.63,"body":"really well. And then those"},{"speaker":"Melissa Luckhurst","startTime":2107.52,"endTime":2114.63,"body":"things becoming a norm. And you"},{"speaker":"Melissa Luckhurst","startTime":2114.63,"endTime":2117.9,"body":"know, us, I suppose, kind of"},{"speaker":"Melissa Luckhurst","startTime":2114.63,"endTime":2117.9,"body":"resting on our laurels a little"},{"speaker":"Melissa Luckhurst","startTime":2117.9,"endTime":2120.54,"body":"bit, you know, this is all"},{"speaker":"Melissa Luckhurst","startTime":2117.9,"endTime":2120.54,"body":"working really well, this is the"},{"speaker":"Melissa Luckhurst","startTime":2120.54,"endTime":2127.41,"body":"new structure. And it becomes"},{"speaker":"Melissa Luckhurst","startTime":2120.54,"endTime":2127.41,"body":"just as set in stone as the"},{"speaker":"Melissa Luckhurst","startTime":2127.41,"endTime":2131.34,"body":"previous structure did. But it"},{"speaker":"Melissa Luckhurst","startTime":2127.41,"endTime":2131.34,"body":"doesn't feel like that. I"},{"speaker":"Melissa Luckhurst","startTime":2131.34,"endTime":2133.86,"body":"completely agree about the, you"},{"speaker":"Melissa Luckhurst","startTime":2131.34,"endTime":2133.86,"body":"know, throwing a spanner in the"},{"speaker":"Melissa Luckhurst","startTime":2133.86,"endTime":2139.23,"body":"works or, you know, it does feel"},{"speaker":"Melissa Luckhurst","startTime":2133.86,"endTime":2139.23,"body":"like there's, there's huge"},{"speaker":"Melissa Luckhurst","startTime":2139.23,"endTime":2145.05,"body":"opportunity, every day that we"},{"speaker":"Melissa Luckhurst","startTime":2139.23,"endTime":2145.05,"body":"could, someone could look up a"},{"speaker":"Melissa Luckhurst","startTime":2145.05,"endTime":2149.4,"body":"new, a new method of doing"},{"speaker":"Melissa Luckhurst","startTime":2145.05,"endTime":2149.4,"body":"something or a new way of"},{"speaker":"Melissa Luckhurst","startTime":2149.4,"endTime":2153.27,"body":"working, and throw it to"},{"speaker":"Melissa Luckhurst","startTime":2149.4,"endTime":2153.27,"body":"everyone and say, what does"},{"speaker":"Melissa Luckhurst","startTime":2153.27,"endTime":2155.88,"body":"everyone think about this? And"},{"speaker":"Melissa Luckhurst","startTime":2153.27,"endTime":2155.88,"body":"that's quite exciting, actually,"},{"speaker":"Melissa Luckhurst","startTime":2155.88,"endTime":2160.59,"body":"to feel like it's not, it's not"},{"speaker":"Melissa Luckhurst","startTime":2155.88,"endTime":2160.59,"body":"just all set in stone, and that"},{"speaker":"Melissa Luckhurst","startTime":2160.59,"endTime":2168.66,"body":"we don't have to just abide by"},{"speaker":"Melissa Luckhurst","startTime":2160.59,"endTime":2168.66,"body":"these, these structures and"},{"speaker":"Melissa Luckhurst","startTime":2168.93,"endTime":2171.69,"body":"rules for lack of a better word."},{"speaker":"Abi Jackson","startTime":2171.0,"endTime":2176.34,"body":"Yeah. It's a bit"},{"speaker":"Abi Jackson","startTime":2171.0,"endTime":2176.34,"body":"like, there are no rules. But"},{"speaker":"Abi Jackson","startTime":2176.34,"endTime":2181.41,"body":"there are rules. Yes, obviously."},{"speaker":"Abi Jackson","startTime":2176.34,"endTime":2181.41,"body":"Yeah. But they're also there"},{"speaker":"Abi Jackson","startTime":2181.41,"endTime":2186.12,"body":"aren't rules, and we can push"},{"speaker":"Abi Jackson","startTime":2181.41,"endTime":2186.12,"body":"our own rules, and our own"},{"speaker":"Abi Jackson","startTime":2186.12,"endTime":2192.36,"body":"guidelines and our own"},{"speaker":"Abi Jackson","startTime":2186.12,"endTime":2192.36,"body":"processes. And we should be"},{"speaker":"Abi Jackson","startTime":2192.36,"endTime":2194.64,"body":"looking at that as continuous"},{"speaker":"Abi Jackson","startTime":2192.36,"endTime":2194.64,"body":"improvement. So we should be"},{"speaker":"Abi Jackson","startTime":2194.64,"endTime":2197.13,"body":"doing it all the time. And I"},{"speaker":"Abi Jackson","startTime":2194.64,"endTime":2197.13,"body":"think we could do a lot more."},{"speaker":"Abi Jackson","startTime":2197.94,"endTime":2200.76,"body":"But it's remembering remembering"},{"speaker":"Abi Jackson","startTime":2197.94,"endTime":2200.76,"body":"to look for those opportunities,"},{"speaker":"Abi Jackson","startTime":2200.76,"endTime":2204.42,"body":"isn't it? Because I think we all"},{"speaker":"Abi Jackson","startTime":2200.76,"endTime":2204.42,"body":"get quite head down in our day"},{"speaker":"Abi Jackson","startTime":2204.66,"endTime":2209.52,"body":"to day. But it's having that in"},{"speaker":"Abi Jackson","startTime":2204.66,"endTime":2209.52,"body":"the back of your mind thinking,"},{"speaker":"Abi Jackson","startTime":2209.55,"endTime":2212.4,"body":"Okay, this is my day to day, but"},{"speaker":"Abi Jackson","startTime":2209.55,"endTime":2212.4,"body":"then having that sort of aha"},{"speaker":"Abi Jackson","startTime":2212.4,"endTime":2215.22,"body":"moment of going actually, why"},{"speaker":"Abi Jackson","startTime":2212.4,"endTime":2215.22,"body":"why are we doing this like this?"},{"speaker":"Abi Jackson","startTime":2215.55,"endTime":2221.07,"body":"What what is, what is this for?"},{"speaker":"Abi Jackson","startTime":2215.55,"endTime":2221.07,"body":"And it's not, it's never going"},{"speaker":"Abi Jackson","startTime":2221.07,"endTime":2224.82,"body":"to be Lord of the Flies, is it?"},{"speaker":"Abi Jackson","startTime":2221.07,"endTime":2224.82,"body":"We do have, we have the autonomy"},{"speaker":"Abi Jackson","startTime":2224.82,"endTime":2228.78,"body":"to make our own change. And that"},{"speaker":"Abi Jackson","startTime":2224.82,"endTime":2228.78,"body":"is so lovely to feel like you"},{"speaker":"Abi Jackson","startTime":2228.78,"endTime":2232.44,"body":"have that trust from the rest of"},{"speaker":"Abi Jackson","startTime":2228.78,"endTime":2232.44,"body":"the company, that they would"},{"speaker":"Abi Jackson","startTime":2232.44,"endTime":2236.37,"body":"listen to changes that we want"},{"speaker":"Abi Jackson","startTime":2232.44,"endTime":2236.37,"body":"to make, and probably almost"},{"speaker":"Abi Jackson","startTime":2236.4,"endTime":2237.87,"body":"definitely support us with it."},{"speaker":"Charlotte Smith-Doidge","startTime":2238.44,"endTime":2241.38,"body":"Absolutely,"},{"speaker":"Charlotte Smith-Doidge","startTime":2238.44,"endTime":2241.38,"body":"yeah, the support would always"},{"speaker":"Charlotte Smith-Doidge","startTime":2241.38,"endTime":2245.91,"body":"be there, we would always be"},{"speaker":"Charlotte Smith-Doidge","startTime":2241.38,"endTime":2245.91,"body":"listened to. And it's just, it's"},{"speaker":"Charlotte Smith-Doidge","startTime":2245.91,"endTime":2251.01,"body":"so wonderful to work with a"},{"speaker":"Charlotte Smith-Doidge","startTime":2245.91,"endTime":2251.01,"body":"group of consultants, who we can"},{"speaker":"Charlotte Smith-Doidge","startTime":2251.01,"endTime":2255.72,"body":"take our weirdest and wackiest"},{"speaker":"Charlotte Smith-Doidge","startTime":2251.01,"endTime":2255.72,"body":"ideas of what we've kind of come"},{"speaker":"Charlotte Smith-Doidge","startTime":2255.72,"endTime":2259.98,"body":"up together and even for them to"},{"speaker":"Charlotte Smith-Doidge","startTime":2255.72,"endTime":2259.98,"body":"coach us to an extent to be"},{"speaker":"Charlotte Smith-Doidge","startTime":2259.98,"endTime":2264.66,"body":"like, that's great, have you"},{"speaker":"Charlotte Smith-Doidge","startTime":2259.98,"endTime":2264.66,"body":"thought about X Y Z? We need to"},{"speaker":"Charlotte Smith-Doidge","startTime":2264.69,"endTime":2269.13,"body":"take more of those opportunities"},{"speaker":"Charlotte Smith-Doidge","startTime":2264.69,"endTime":2269.13,"body":"and more of those conversations."},{"speaker":"Abi Jackson","startTime":2269.16,"endTime":2269.91,"body":"Absolutely."},{"speaker":"Charlotte Smith-Doidge","startTime":2270.08,"endTime":2272.3,"body":"And then"},{"speaker":"Charlotte Smith-Doidge","startTime":2270.08,"endTime":2272.3,"body":"maybe it won't even be a risk"},{"speaker":"Charlotte Smith-Doidge","startTime":2272.3,"endTime":2277.01,"body":"because we've had the consultant"},{"speaker":"Charlotte Smith-Doidge","startTime":2272.3,"endTime":2277.01,"body":"to kind of, you know, sense make"},{"speaker":"Charlotte Smith-Doidge","startTime":2277.01,"endTime":2282.71,"body":"with us. And that's how I feel"},{"speaker":"Charlotte Smith-Doidge","startTime":2277.01,"endTime":2282.71,"body":"like me and the ops team, you"},{"speaker":"Charlotte Smith-Doidge","startTime":2282.71,"endTime":2287.45,"body":"know, us, we like to work, we"},{"speaker":"Charlotte Smith-Doidge","startTime":2282.71,"endTime":2287.45,"body":"like to feel safe, quite safe"},{"speaker":"Charlotte Smith-Doidge","startTime":2287.45,"endTime":2290.75,"body":"with our work. And I think let's"},{"speaker":"Charlotte Smith-Doidge","startTime":2287.45,"endTime":2290.75,"body":"let's just go for it, let's see"},{"speaker":"Charlotte Smith-Doidge","startTime":2290.75,"endTime":2294.62,"body":"how we can, kind of, push it"},{"speaker":"Charlotte Smith-Doidge","startTime":2290.75,"endTime":2294.62,"body":"that little bit further. But"},{"speaker":"Charlotte Smith-Doidge","startTime":2294.62,"endTime":2298.1,"body":"what that is, I don't I don't"},{"speaker":"Charlotte Smith-Doidge","startTime":2294.62,"endTime":2298.1,"body":"know, I don't know what that is"},{"speaker":"Charlotte Smith-Doidge","startTime":2298.1,"endTime":2301.37,"body":"going to be, but I do want to"},{"speaker":"Charlotte Smith-Doidge","startTime":2298.1,"endTime":2301.37,"body":"pay more attention to that."},{"speaker":"Melissa Luckhurst","startTime":2301.0,"endTime":2305.86,"body":"It is quite,"},{"speaker":"Melissa Luckhurst","startTime":2301.0,"endTime":2305.86,"body":"um, I think as as you were both"},{"speaker":"Melissa Luckhurst","startTime":2305.86,"endTime":2309.64,"body":"talking, I was thinking, it's so"},{"speaker":"Melissa Luckhurst","startTime":2305.86,"endTime":2309.64,"body":"liberating, that that type of"},{"speaker":"Melissa Luckhurst","startTime":2309.64,"endTime":2314.44,"body":"thing is, is welcomed by, you"},{"speaker":"Melissa Luckhurst","startTime":2309.64,"endTime":2314.44,"body":"know, the directors and exco"},{"speaker":"Melissa Luckhurst","startTime":2314.44,"endTime":2320.86,"body":"that it's, it's welcomed, and"},{"speaker":"Melissa Luckhurst","startTime":2314.44,"endTime":2320.86,"body":"it's encouraged by our team to"},{"speaker":"Melissa Luckhurst","startTime":2320.89,"endTime":2325.33,"body":"come up with new ideas of"},{"speaker":"Melissa Luckhurst","startTime":2320.89,"endTime":2325.33,"body":"working or, or anything, really"},{"speaker":"Melissa Luckhurst","startTime":2325.33,"endTime":2329.83,"body":"and, and that's quite a"},{"speaker":"Melissa Luckhurst","startTime":2325.33,"endTime":2329.83,"body":"liberating thing, I think. And"},{"speaker":"Melissa Luckhurst","startTime":2329.83,"endTime":2335.02,"body":"you're right about trust,"},{"speaker":"Melissa Luckhurst","startTime":2329.83,"endTime":2335.02,"body":"feeling like actually, that"},{"speaker":"Melissa Luckhurst","startTime":2335.02,"endTime":2341.59,"body":"trust is really fundamental,"},{"speaker":"Melissa Luckhurst","startTime":2335.02,"endTime":2341.59,"body":"and, and fundamental as to how"},{"speaker":"Melissa Luckhurst","startTime":2341.59,"endTime":2346.51,"body":"this has worked. The trust not"},{"speaker":"Melissa Luckhurst","startTime":2341.59,"endTime":2346.51,"body":"only within us, you know, the"},{"speaker":"Melissa Luckhurst","startTime":2346.51,"endTime":2353.89,"body":"actual team, but also between us"},{"speaker":"Melissa Luckhurst","startTime":2346.51,"endTime":2353.89,"body":"and the directors as well and"},{"speaker":"Melissa Luckhurst","startTime":2353.89,"endTime":2357.73,"body":"consultants and marketing and"},{"speaker":"Melissa Luckhurst","startTime":2353.89,"endTime":2357.73,"body":"you know, there's there is a"},{"speaker":"Melissa Luckhurst","startTime":2357.73,"endTime":2361.39,"body":"huge amount of trust there that"},{"speaker":"Melissa Luckhurst","startTime":2357.73,"endTime":2361.39,"body":"does make this possible."},{"speaker":"Charlotte Smith-Doidge","startTime":2362.59,"endTime":2365.56,"body":"Would we"},{"speaker":"Charlotte Smith-Doidge","startTime":2362.59,"endTime":2365.56,"body":"encourage other companies or"},{"speaker":"Charlotte Smith-Doidge","startTime":2365.83,"endTime":2371.11,"body":"other teams in other companies"},{"speaker":"Charlotte Smith-Doidge","startTime":2365.83,"endTime":2371.11,"body":"to try out self managing teams?"},{"speaker":"Charlotte Smith-Doidge","startTime":2371.14,"endTime":2375.58,"body":"What What would our like advice"},{"speaker":"Charlotte Smith-Doidge","startTime":2371.14,"endTime":2375.58,"body":"be or suggestions what would you"},{"speaker":"Charlotte Smith-Doidge","startTime":2375.58,"endTime":2376.81,"body":"say to somebody?"},{"speaker":"Abi Jackson","startTime":2378.58,"endTime":2383.23,"body":"I would absolutely"},{"speaker":"Abi Jackson","startTime":2378.58,"endTime":2383.23,"body":"encourage people to try this."},{"speaker":"Abi Jackson","startTime":2384.67,"endTime":2389.68,"body":"But I would really emphasize the"},{"speaker":"Abi Jackson","startTime":2384.67,"endTime":2389.68,"body":"the need for the foundations and"},{"speaker":"Abi Jackson","startTime":2389.68,"endTime":2394.63,"body":"the structure and the hours of"},{"speaker":"Abi Jackson","startTime":2389.68,"endTime":2394.63,"body":"conversation about how it's"},{"speaker":"Abi Jackson","startTime":2394.63,"endTime":2397.93,"body":"going to work. There's going"},{"speaker":"Abi Jackson","startTime":2394.63,"endTime":2397.93,"body":"through scenarios that you know,"},{"speaker":"Abi Jackson","startTime":2397.93,"endTime":2401.32,"body":"even though a lot of scenarios"},{"speaker":"Abi Jackson","startTime":2397.93,"endTime":2401.32,"body":"we were going through haven't"},{"speaker":"Abi Jackson","startTime":2401.32,"endTime":2404.2,"body":"happened. And I don't know if"},{"speaker":"Abi Jackson","startTime":2401.32,"endTime":2404.2,"body":"they're likely to within our"},{"speaker":"Abi Jackson","startTime":2404.2,"endTime":2408.52,"body":"team because of the way we work"},{"speaker":"Abi Jackson","startTime":2404.2,"endTime":2408.52,"body":"together. But without those"},{"speaker":"Abi Jackson","startTime":2408.79,"endTime":2413.44,"body":"would it work? I'm not sure? Or"},{"speaker":"Abi Jackson","startTime":2408.79,"endTime":2413.44,"body":"would it work so successfully"},{"speaker":"Abi Jackson","startTime":2413.47,"endTime":2416.5,"body":"with the maintaining a kind of,"},{"speaker":"Abi Jackson","startTime":2413.47,"endTime":2416.5,"body":"everyone still getting a real"},{"speaker":"Abi Jackson","startTime":2416.5,"endTime":2421.48,"body":"joy out of work, and really"},{"speaker":"Abi Jackson","startTime":2416.5,"endTime":2421.48,"body":"enjoying themselves? If anything"},{"speaker":"Abi Jackson","startTime":2421.48,"endTime":2425.29,"body":"more, so? I don't know how it"},{"speaker":"Abi Jackson","startTime":2421.48,"endTime":2425.29,"body":"would look, if you didn't have"},{"speaker":"Abi Jackson","startTime":2425.29,"endTime":2426.22,"body":"that in place."},{"speaker":"Melissa Luckhurst","startTime":2427.5,"endTime":2431.73,"body":"I think that"},{"speaker":"Melissa Luckhurst","startTime":2427.5,"endTime":2431.73,"body":"it would look quite daunting. It"},{"speaker":"Melissa Luckhurst","startTime":2431.73,"endTime":2438.51,"body":"did seem daunting, but it seemed"},{"speaker":"Melissa Luckhurst","startTime":2431.73,"endTime":2438.51,"body":"entirely possible. Whereas I"},{"speaker":"Melissa Luckhurst","startTime":2438.51,"endTime":2442.32,"body":"wonder with other teams, if this"},{"speaker":"Melissa Luckhurst","startTime":2438.51,"endTime":2442.32,"body":"was given as an option, whether"},{"speaker":"Melissa Luckhurst","startTime":2442.32,"endTime":2447.27,"body":"it would just seem absolutely no"},{"speaker":"Melissa Luckhurst","startTime":2442.32,"endTime":2447.27,"body":"way is this, you know, something"},{"speaker":"Melissa Luckhurst","startTime":2447.27,"endTime":2450.96,"body":"that we could do. This looks"},{"speaker":"Melissa Luckhurst","startTime":2447.27,"endTime":2450.96,"body":"like Everest right now and"},{"speaker":"Melissa Luckhurst","startTime":2450.96,"endTime":2454.05,"body":"there's no way that we could get"},{"speaker":"Melissa Luckhurst","startTime":2450.96,"endTime":2454.05,"body":"up there, whereas to us it was"},{"speaker":"Melissa Luckhurst","startTime":2454.05,"endTime":2461.4,"body":"like actually this, this seems"},{"speaker":"Melissa Luckhurst","startTime":2454.05,"endTime":2461.4,"body":"doable. So I do wonder, what"},{"speaker":"Melissa Luckhurst","startTime":2461.43,"endTime":2467.22,"body":"kind of teams would be able to"},{"speaker":"Melissa Luckhurst","startTime":2461.43,"endTime":2467.22,"body":"kind of take on the challenge"},{"speaker":"Melissa Luckhurst","startTime":2467.22,"endTime":2469.53,"body":"for lack of a better kind of"},{"speaker":"Melissa Luckhurst","startTime":2467.22,"endTime":2469.53,"body":"phrase?"},{"speaker":"Charlotte Smith-Doidge","startTime":2469.0,"endTime":2471.668,"body":"Yeah, I"},{"speaker":"Charlotte Smith-Doidge","startTime":2469.0,"endTime":2471.668,"body":"agree that the foundations"},{"speaker":"Charlotte Smith-Doidge","startTime":2471.747,"endTime":2476.77,"body":"definitely need to be there. And"},{"speaker":"Charlotte Smith-Doidge","startTime":2471.747,"endTime":2476.77,"body":"like, obviously, it would be it"},{"speaker":"Charlotte Smith-Doidge","startTime":2476.849,"endTime":2481.087,"body":"would be amazing for all"},{"speaker":"Charlotte Smith-Doidge","startTime":2476.849,"endTime":2481.087,"body":"different shapes and sizes of"},{"speaker":"Charlotte Smith-Doidge","startTime":2481.166,"endTime":2486.111,"body":"companies and different teams to"},{"speaker":"Charlotte Smith-Doidge","startTime":2481.166,"endTime":2486.111,"body":"trial out self managing. But I"},{"speaker":"Charlotte Smith-Doidge","startTime":2486.19,"endTime":2490.978,"body":"think that we were just so lucky"},{"speaker":"Charlotte Smith-Doidge","startTime":2486.19,"endTime":2490.978,"body":"to have a culture that, like"},{"speaker":"Charlotte Smith-Doidge","startTime":2491.056,"endTime":2495.923,"body":"Mayvin, that was already there,"},{"speaker":"Charlotte Smith-Doidge","startTime":2491.056,"endTime":2495.923,"body":"that springboarded us into the"},{"speaker":"Charlotte Smith-Doidge","startTime":2496.001,"endTime":2501.103,"body":"self managing team. And I'm just"},{"speaker":"Charlotte Smith-Doidge","startTime":2496.001,"endTime":2501.103,"body":"not not so confident that others"},{"speaker":"Charlotte Smith-Doidge","startTime":2501.182,"endTime":2506.127,"body":"would see what a huge benefit is"},{"speaker":"Charlotte Smith-Doidge","startTime":2501.182,"endTime":2506.127,"body":"to do all that pre work before"},{"speaker":"Charlotte Smith-Doidge","startTime":2506.205,"endTime":2509.11,"body":"getting to a self managed team. Yeah."},{"speaker":"Abi Jackson","startTime":2508.15,"endTime":2512.014,"body":"And for everyone to"},{"speaker":"Abi Jackson","startTime":2508.15,"endTime":2512.014,"body":"be on board as well, in a not in"},{"speaker":"Abi Jackson","startTime":2512.088,"endTime":2516.324,"body":"a like everyone going, oh, yeah,"},{"speaker":"Abi Jackson","startTime":2512.088,"endTime":2516.324,"body":"this is a great idea but"},{"speaker":"Abi Jackson","startTime":2516.398,"endTime":2521.229,"body":"everyone to be on board with the"},{"speaker":"Abi Jackson","startTime":2516.398,"endTime":2521.229,"body":"fact that they can work together"},{"speaker":"Abi Jackson","startTime":2521.303,"endTime":2526.059,"body":"really easily and well. And it's"},{"speaker":"Abi Jackson","startTime":2521.303,"endTime":2526.059,"body":"the collaboration and the like,"},{"speaker":"Abi Jackson","startTime":2526.133,"endTime":2530.666,"body":"we all just get on. And we all"},{"speaker":"Abi Jackson","startTime":2526.133,"endTime":2530.666,"body":"knew that, if any if there was"},{"speaker":"Abi Jackson","startTime":2530.741,"endTime":2535.199,"body":"any crisis within it, we'd all"},{"speaker":"Abi Jackson","startTime":2530.741,"endTime":2535.199,"body":"speak to each other. And I do"},{"speaker":"Abi Jackson","startTime":2535.274,"endTime":2539.51,"body":"sometimes think what, what if,"},{"speaker":"Abi Jackson","startTime":2535.274,"endTime":2539.51,"body":"like, somebody left or two"},{"speaker":"Abi Jackson","startTime":2539.584,"endTime":2544.117,"body":"people left, and we got more"},{"speaker":"Abi Jackson","startTime":2539.584,"endTime":2544.117,"body":"people in and they and there was"},{"speaker":"Abi Jackson","startTime":2544.191,"endTime":2548.947,"body":"a bit more friction? What would"},{"speaker":"Abi Jackson","startTime":2544.191,"endTime":2548.947,"body":"happen to the self managed team,"},{"speaker":"Abi Jackson","startTime":2549.022,"endTime":2553.406,"body":"then? And I don't have the"},{"speaker":"Abi Jackson","startTime":2549.022,"endTime":2553.406,"body":"answers for that. But it will be"},{"speaker":"Abi Jackson","startTime":2553.481,"endTime":2558.46,"body":"interesting to see how we would"},{"speaker":"Abi Jackson","startTime":2553.481,"endTime":2558.46,"body":"manage that within the team itself."},{"speaker":"Charlotte Smith-Doidge","startTime":2560.22,"endTime":2561.96,"body":"Isn't"},{"speaker":"Charlotte Smith-Doidge","startTime":2560.22,"endTime":2561.96,"body":"that like that just says"},{"speaker":"Charlotte Smith-Doidge","startTime":2561.96,"endTime":2565.86,"body":"something to me that like as a"},{"speaker":"Charlotte Smith-Doidge","startTime":2561.96,"endTime":2565.86,"body":"self managed team, and you Abi"},{"speaker":"Charlotte Smith-Doidge","startTime":2566.01,"endTime":2569.91,"body":"being a senior client"},{"speaker":"Charlotte Smith-Doidge","startTime":2566.01,"endTime":2569.91,"body":"coordinator, you being aware of"},{"speaker":"Charlotte Smith-Doidge","startTime":2569.91,"endTime":2576.12,"body":"potential, you know, future"},{"speaker":"Charlotte Smith-Doidge","startTime":2569.91,"endTime":2576.12,"body":"things that may happen. Like for"},{"speaker":"Charlotte Smith-Doidge","startTime":2576.12,"endTime":2580.74,"body":"me previously, in a role that"},{"speaker":"Charlotte Smith-Doidge","startTime":2576.12,"endTime":2580.74,"body":"wasn't you know, a manager or"},{"speaker":"Charlotte Smith-Doidge","startTime":2580.74,"endTime":2585.3,"body":"something, I'm just there to do"},{"speaker":"Charlotte Smith-Doidge","startTime":2580.74,"endTime":2585.3,"body":"the day by day things, I'm not"},{"speaker":"Charlotte Smith-Doidge","startTime":2585.3,"endTime":2590.37,"body":"thinking about if Janet leaves"},{"speaker":"Charlotte Smith-Doidge","startTime":2585.3,"endTime":2590.37,"body":"and what's going to be the case,"},{"speaker":"Charlotte Smith-Doidge","startTime":2590.58,"endTime":2593.55,"body":"you know, when when when"},{"speaker":"Charlotte Smith-Doidge","startTime":2590.58,"endTime":2593.55,"body":"somebody leaves the team,"},{"speaker":"Charlotte Smith-Doidge","startTime":2593.55,"endTime":2596.13,"body":"because I would have just been"},{"speaker":"Charlotte Smith-Doidge","startTime":2593.55,"endTime":2596.13,"body":"so much in my to do list. But"},{"speaker":"Charlotte Smith-Doidge","startTime":2596.13,"endTime":2600.54,"body":"now, as a self managed team,"},{"speaker":"Charlotte Smith-Doidge","startTime":2596.13,"endTime":2600.54,"body":"you're thinking about things"},{"speaker":"Charlotte Smith-Doidge","startTime":2600.54,"endTime":2605.91,"body":"like that, you know, ahead of"},{"speaker":"Charlotte Smith-Doidge","startTime":2600.54,"endTime":2605.91,"body":"ahead of the curve. Yeah, it's"},{"speaker":"Charlotte Smith-Doidge","startTime":2605.91,"endTime":2608.82,"body":"really funny how you're already"},{"speaker":"Charlotte Smith-Doidge","startTime":2605.91,"endTime":2608.82,"body":"thinking ahead of like, what"},{"speaker":"Charlotte Smith-Doidge","startTime":2608.85,"endTime":2612.75,"body":"potentially could happen."},{"speaker":"Charlotte Smith-Doidge","startTime":2608.85,"endTime":2612.75,"body":"Because as self managing team,"},{"speaker":"Charlotte Smith-Doidge","startTime":2612.78,"endTime":2616.59,"body":"self managed team, we want to"},{"speaker":"Charlotte Smith-Doidge","startTime":2612.78,"endTime":2616.59,"body":"protect that at all cost don't"},{"speaker":"Charlotte Smith-Doidge","startTime":2616.59,"endTime":2619.89,"body":"we? So we're so we're already"},{"speaker":"Charlotte Smith-Doidge","startTime":2616.59,"endTime":2619.89,"body":"thinking ahead, of what happens"},{"speaker":"Charlotte Smith-Doidge","startTime":2619.89,"endTime":2622.56,"body":"if this happens, what happens it"},{"speaker":"Charlotte Smith-Doidge","startTime":2619.89,"endTime":2622.56,"body":"how is that going to affect the"},{"speaker":"Charlotte Smith-Doidge","startTime":2622.56,"endTime":2626.64,"body":"team, but I was just comparing"},{"speaker":"Charlotte Smith-Doidge","startTime":2622.56,"endTime":2626.64,"body":"it to previous roles where, you"},{"speaker":"Charlotte Smith-Doidge","startTime":2626.64,"endTime":2629.7,"body":"know, I was just going in, and I"},{"speaker":"Charlotte Smith-Doidge","startTime":2626.64,"endTime":2629.7,"body":"was just doing my job and if"},{"speaker":"Charlotte Smith-Doidge","startTime":2629.7,"endTime":2632.58,"body":"somebody had left the team,"},{"speaker":"Charlotte Smith-Doidge","startTime":2629.7,"endTime":2632.58,"body":"yeah, obviously, it's sad and"},{"speaker":"Charlotte Smith-Doidge","startTime":2632.58,"endTime":2636.15,"body":"there's changes that happen but"},{"speaker":"Charlotte Smith-Doidge","startTime":2632.58,"endTime":2636.15,"body":"I wasn't thinking ahead of it to"},{"speaker":"Charlotte Smith-Doidge","startTime":2636.15,"endTime":2640.38,"body":"be like, Oh, how can we protect"},{"speaker":"Charlotte Smith-Doidge","startTime":2636.15,"endTime":2640.38,"body":"us in that? And what will what"},{"speaker":"Charlotte Smith-Doidge","startTime":2640.41,"endTime":2646.29,"body":"the scenarios going to be? Yeah,"},{"speaker":"Charlotte Smith-Doidge","startTime":2640.41,"endTime":2646.29,"body":"definitely. And it's, again, as"},{"speaker":"Charlotte Smith-Doidge","startTime":2646.29,"endTime":2649.11,"body":"a self managed team, there's"},{"speaker":"Charlotte Smith-Doidge","startTime":2646.29,"endTime":2649.11,"body":"just more to think about now,"},{"speaker":"Charlotte Smith-Doidge","startTime":2649.2,"endTime":2653.1,"body":"there's just more things. And"},{"speaker":"Charlotte Smith-Doidge","startTime":2649.2,"endTime":2653.1,"body":"it's just nice to have all these"},{"speaker":"Charlotte Smith-Doidge","startTime":2653.1,"endTime":2656.67,"body":"little side projects going on,"},{"speaker":"Charlotte Smith-Doidge","startTime":2653.1,"endTime":2656.67,"body":"because it's playing into, you"},{"speaker":"Charlotte Smith-Doidge","startTime":2656.67,"endTime":2660.0,"body":"know, self development, but then"},{"speaker":"Charlotte Smith-Doidge","startTime":2656.67,"endTime":2660.0,"body":"also development for the team as"},{"speaker":"Charlotte Smith-Doidge","startTime":2660.0,"endTime":2661.83,"body":"well. And the wider Mayvin team."},{"speaker":"Abi Jackson","startTime":2661.0,"endTime":2664.99,"body":"Because, it's"},{"speaker":"Abi Jackson","startTime":2661.0,"endTime":2664.99,"body":"what's interesting is that our"},{"speaker":"Abi Jackson","startTime":2664.99,"endTime":2668.41,"body":"team as self managed team has"},{"speaker":"Abi Jackson","startTime":2664.99,"endTime":2668.41,"body":"kind of come along at the same"},{"speaker":"Abi Jackson","startTime":2668.41,"endTime":2671.86,"body":"time as them starting to talk"},{"speaker":"Abi Jackson","startTime":2668.41,"endTime":2671.86,"body":"about distributed leadership, as"},{"speaker":"Abi Jackson","startTime":2671.86,"endTime":2674.08,"body":"well. So it's kind of like"},{"speaker":"Abi Jackson","startTime":2671.86,"endTime":2674.08,"body":"everything is kind of just"},{"speaker":"Abi Jackson","startTime":2674.08,"endTime":2679.78,"body":"expanding a little bit, there's"},{"speaker":"Abi Jackson","startTime":2674.08,"endTime":2679.78,"body":"more dotted lines than there"},{"speaker":"Abi Jackson","startTime":2679.78,"endTime":2683.02,"body":"were. And that's, that's quite"},{"speaker":"Abi Jackson","startTime":2679.78,"endTime":2683.02,"body":"fun. It's quite fun to see. It's"},{"speaker":"Abi Jackson","startTime":2683.02,"endTime":2686.44,"body":"quite fun to watch. It's quite"},{"speaker":"Abi Jackson","startTime":2683.02,"endTime":2686.44,"body":"fun to be part of. I think."},{"speaker":"Melissa Luckhurst","startTime":2686.0,"endTime":2690.5,"body":"It's"},{"speaker":"Melissa Luckhurst","startTime":2686.0,"endTime":2690.5,"body":"exciting, isn't it to have that,"},{"speaker":"Melissa Luckhurst","startTime":2690.8,"endTime":2696.35,"body":"you know, come into a business"},{"speaker":"Melissa Luckhurst","startTime":2690.8,"endTime":2696.35,"body":"that already was different. And"},{"speaker":"Melissa Luckhurst","startTime":2696.35,"endTime":2701.03,"body":"I know we always  talk about,"},{"speaker":"Melissa Luckhurst","startTime":2696.35,"endTime":2701.03,"body":"you know, the special sauce of"},{"speaker":"Melissa Luckhurst","startTime":2701.03,"endTime":2705.14,"body":"Mayvin And yeah, it, you know,"},{"speaker":"Melissa Luckhurst","startTime":2701.03,"endTime":2705.14,"body":"Mayvin was already special. But"},{"speaker":"Melissa Luckhurst","startTime":2705.68,"endTime":2711.8,"body":"God, it feels exciting now that"},{"speaker":"Melissa Luckhurst","startTime":2705.68,"endTime":2711.8,"body":"there are things like that, all"},{"speaker":"Melissa Luckhurst","startTime":2711.8,"endTime":2715.37,"body":"these things kind of bubbling"},{"speaker":"Melissa Luckhurst","startTime":2711.8,"endTime":2715.37,"body":"under. And yeah, it makes you"},{"speaker":"Melissa Luckhurst","startTime":2715.37,"endTime":2720.59,"body":"think, wow. What could this"},{"speaker":"Melissa Luckhurst","startTime":2715.37,"endTime":2720.59,"body":"business be? What could it"},{"speaker":"Melissa Luckhurst","startTime":2720.59,"endTime":2721.22,"body":"become?"},{"speaker":"Claire Newell","startTime":2724.15,"endTime":2726.43,"body":"Thank you so much"},{"speaker":"Claire Newell","startTime":2724.15,"endTime":2726.43,"body":"for listening to us today and we"},{"speaker":"Claire Newell","startTime":2726.43,"endTime":2728.71,"body":"hope to see you next time. Take"},{"speaker":"Claire Newell","startTime":2726.43,"endTime":2728.71,"body":"care bye bye"}]}